Opening Doors – Enhancing Lives
General Needs Housing We’re changing the way we deliver our services to you. We’ve looked at the services you receive from us and in order for us to continue to deliver and build on the great service we provide, we have recently made some changes within General Needs. These changes will come into effect from Monday, 28 November 2016. General Housing Services - this relates to General Needs housing; houses, flats and bungalows; and includes accommodation for older people that don’t receive a service from a Warden or Scheme Manager. There are now two Teams available to help you with your queries should the Contact Centre Team be unable to assist - East Team and West Team. Both Teams are managed by Team Leaders who report to newly appointed Head of Resident Services – Edward Hughes who joins the Group on Monday, 9th January 2017. In addition to your Housing Officers, we now have Visiting Officers, who will visit all residents over a 12 month period to ensure we support and assist you.
The Teams are as follows -
Housing Officer Barry Evans Yvonne Cole Rebecca Halton Laura Stephens Visiting Officers Angharad Jones Ami Jones
Team Leader West - Carol Hooper Warden Caretaker Cleaner Jean Brown N/A Rachel Cherrington Steve Sanders Alison Pring Anna Newman William John Roberts