Penguin Solutions Managed Services for AI Infrastructure
Run AI clusters at peak performance and accelerate time to value
Overview
As AI initiatives scale in complexity and cost, organizations face challenges managing and maintaining complex AI infrastructure with limited in-house expertise. Penguin Solutions® Managed Services help organizations solve these challenges by providing deep technical expertise to run AI infrastructure of any scale at peak performance, enabling them to accelerate time to value and maximize ROI.
Drawing from more than 2.4 billion hours of GPU runtime experience and management of close to 90,000 GPUs deployed, our Managed Services team brings unparalleled expertise to every engagement.
This experience enables us to deliver unique cluster insights and actionable information about cluster performance—including identifying silent degradations that drastically impact performance. We use proven methodologies and patent-pending technology to support clusters up to tens of thousands of GPUs to achieve exascale performance.
By engaging our Managed Services, organizations gain immediate expertise to manage day-to-day cluster operations and free internal resources to focus on AI outcomes for the business.
Key Benefits
• Specialized AI expertise & skills: Leverage a team of experts with unique cluster management intellectual property and automation capabilities to fill potential internal skill gaps
• Optimized AI cluster performance, efficiency, and ROI: Improve AI cluster performance, reliability, cost-effectiveness—from infrastructure to applications and workloads—through real-time optimization and expert support
• Enhanced resilience & reduced downtime: Maintain business continuity and system resilience through proactive monitoring and automated issue resolution
• 24x7 operational support and monitoring: Ensure AI cluster environments are maintained around the clock with continuous monitoring, operations, and administration services
Holistic AI infrastructure optimization & ecosystem expertise
AI clusters at any scale are a complex system of systems—compute, storage, networking, and software—that and require specialized expertise across multiple domains. Our team of experts take a holistic approach to cluster management with the simple goal of maximizing infrastructure performance and availability to run user jobs.
To do so, our Managed Services team offers expertise across a broad range of vendors, architectures, and protocols to support our customers’ range of technology choices. Notably, we are a certified NVIDIA DGX Ready Managed Services Provider, a NVIDIA Elite Solutions Provider, and a Dell Technologies Gold Partner.
Whether you're running multi-vendor environments or standardized platforms, our team provides the end-to-end visibility and management needed to keep your AI infrastructure job-ready and performing at maximum efficiency.
Penguin Solutions Managed Services deliver:
•
Cluster management & orchestration
• Onsite or remote hardware support
System engineering experts manage the setup, provisioning, and full lifecycle of infrastructure hardware, operating systems, network infrastructure, and storage subsystems. Includes component vendor relationship management.
Automation & integration
DevOps experts deliver automation to reduce human error, custom monitoring and alerting for proactive issue resolution, and dashboards for full cluster visibility and health.
•
Asset & inventory control
AI and HPC service specialists provide detailed records of deployed assets, secure asset storage, support on-site logistics, coordinate RMA, manage spares, and accurately track inventory.
Our support team delivers continuous system availability and uptime for your mission-critical applications which includes maintaining a local depot of spares to minimize downtime should any hardware deviate from expected performance.
Change, incident, and release management
Our support team ensures compliance, integrity and governance of AI and HPC infrastructure.
Engagement managers
Service leaders facilitate clear communication, accountability, and alignment with customer goals and provide stakeholders with regular performance reviews.
Penguin Solutions’ signature approach to managed services
Our Managed Services team brings deep operational expertise to enterprises, CSPs, neoclouds, and hyperscalers with our proven delivery methodology built on three pillars—proven cluster operations playbooks, proprietary optimization technology and tools, and technical Centers of Excellence. Together, these accelerate time to value, uptime, and ROI for clusters of any complexity.
Proven operational playbooks
We ensure consistent, reliable results by using proven procedures, repeatable operational templates, and detailed execution runbooks refined over years of hands-on experience. These templates and playbooks consolidate specialized knowledge and resources to drive consistency, efficiency, and innovation into structured, repeatable execution models.
Proprietary optimization technology and tools
To deliver operational excellence and peak cluster performance, our Managed Services team utilizes Penguin Solutions ICE ClusterWare™ software , an intelligent cluster management platform purpose-built for modern AI clusters and workloads. The platform unifies compute, storage, networking, and software for comprehensive optimization and scalability. It continuously monitors cluster health, detects performance issues at scale, and automates remediation ensuring sustained performance across thousands of GPUs.
Centers of Excellence operating model
Our Managed Services technical Centers of Excellence (CoEs) serve as a hub of expertise, best practices, and standardized methodologies. With a core team of senior technical experts for individual technology domains, our CoEs accelerate project delivery through proven and repeatable processes, improve quality through standardized approaches, and continuously master emerging technologies.
Benefits: Maximize ROI and accelerate AI with trusted expertise
Partnering with our Managed Services team gives IT organizations an operational advantage: access to specialized, dedicated expertise in managing complex, high-value AI and HPC clusters—expertise that often falls outside the scope of traditional IT teams.
This frees internal teams to focus on higher-value work, such as AI model development, innovation, and AI-driven business growth opportunities.
Expertise Across the AI Infrastructure Ecosystem
AI clusters are a system of systems that require a holistic management approach and expertise across multiple domains.
Contact Us
For sales queries, please contact sales@penguinsolutions.com.
learn more about other Penguin Solutions products, please visit www.penguinsolutions.com