Datasheet
Penguin Solutions Managed Services for AI Infrastructure
Run AI clusters with operational excellence to deliver peak performance
Overview
As AI initiatives scale in complexity and cost, organizations face challenges managing and maintaining complex AI infrastructure with limited in-house expertise. Penguin Solutions® Managed Services help organizations solve these challenges by providing deep technical expertise to run AI infrastructure of any scale at peak performance, enable clusters to grow seamlessly, and maximize ROI.
Drawing from 4 billion hours of GPU runtime experience and management of close to 100,000 GPUs deployed, our Managed Services team brings unparalleled expertise to every engagement.
Our operational intelligence from over 25 years of first-hand cluster management experience is codified into proven methodologies and processes that deliver optimal cluster reliability, efficiency, and exascale performance for clusters up to tens of thousands of GPUs.
By engaging with our Managed Services team, organizations gain immediate expertise to manage day-to-day cluster operations, freeing internal resources to focus on AI outcomes for the business.
Key Benefits
• Leverage our expertise We bring over 25 years of cluster management experience and specialized intellectual property to fill potential internal skill gaps.
• Foster operational excellence Improve AI cluster performance, reliability, costeffectiveness—from infrastructure to applications and workloads—through real-time optimization and expert support
• Sustain peak performance We help maximize your cluster value and ROI by delivering optimal cluster reliability, efficiency, and performance.
• Scale clusters seamlessly We enable you to grow quickly without interruption and to side-step infrastructure challenges that come with cluster expansion.
Holistic AI infrastructure optimization and ecosystem expertise
AI clusters at any scale are a complex customized unification of compute, storage, networking, and software—that require specialized expertise across multiple domains. Our team of experts take a holistic approach to cluster management with the simple goal of maximizing infrastructure performance and availability to run user jobs.
To do so, our Managed Services team offers expertise across a broad range of vendors, architectures, and protocols to support our customers’ range of technology choices. Notably, we are a certified NVIDIA DGX Ready Managed Services Provider, a NVIDIA Elite Solutions Provider, and a Dell Technologies Gold Partner.
Whether you're running multi-vendor environments or standardized platforms, our team provides the end-to-end visibility and management needed to keep your AI infrastructure job-ready and performing at maximum efficiency.
Penguin Solutions Managed Services deliver:
• Cluster management and orchestration System engineering experts manage the setup, provisioning, and full lifecycle of infrastructure hardware, operating systems, network infrastructure, and storage subsystems, including component vendor relationship management.
• Automation and integration DevOps experts deliver reliable integrations and automations, including custom monitoring, alerting and dashboards on full cluster health, that reduce human errors and lead to improved performance.
• Asset & inventory control AI and HPC service specialists provide detailed records of deployed assets, secure asset storage, support on-site logistics, coordinate RMA, manage spares, and accurately track inventory.
• Onsite or remote hardware support Our support team delivers continuous system availability and uptime for your mission-critical applications which includes maintaining a local depot of spares to minimize downtime should any hardware deviate from expected performance.
• Change, incident, and release management Our support team ensures compliance, integrity and governance of AI and HPC infrastructure required to meet company, industry, or government requirements.
• Experienced engagement managers Service leaders have many years of experience and facilitate clear communication and regular performance reviews to ensure accountability and alignment with customers and their goals.
Penguin Solutions’ signature approach to managed services
Our Managed Services team brings deep operational expertise to enterprises, cloud service providers (CSPs), neoclouds, and hyperscalers with our proven delivery methodology built on three pillars—proven cluster operations playbooks, proprietary optimization technology and tools, and technical Centers of Excellence. Together, these accelerate time to value, uptime, and ROI for clusters of any complexity.
Proven operational playbooks
We ensure consistent, reliable results by using proven procedures, repeatable operational templates, and detailed execution runbooks refined over years of hands-on experience. These templates and playbooks consolidate specialized knowledge and resources to drive consistency, efficiency, and innovation into structured, repeatable execution models.
Proprietary optimization technology and tools
To deliver operational excellence and peak cluster performance, our Managed Services team utilizes Penguin Solutions ClusterWareAI™ AI Factory Platform operating system software, a hardware-agnostic, intelligent cluster management platform purpose-built for modern AI clusters and workloads. The platform unifies compute, storage, networking, and software into cohesive, assured infrastructure. It continuously monitors cluster health, detects performance issues at scale, and automates remediation ensuring sustained performance across thousands of GPUs.
Centers of Excellence operating model
Our Managed Services technical Centers of Excellence (CoEs) serve as a hub of expertise, best practices, and standardized methodologies. With a core team of senior technical experts for individual technology domains, our CoEs accelerate project delivery and improve cluster performance through proven, repeatable approaches and continuous mastery of emerging technologies.
Maximize ROI and accelerate AI with trusted expertise
Partnering with our Managed Services team provides IT organizations a clear operational advantage: access to specialized, dedicated expertise in managing complex, high-value AI and HPC clusters—capabilities that often extend beyond the scope of traditional IT teams.
This frees internal teams to focus on higher-value work, such as AI model development, innovation, and AI-driven business growth opportunities.
Expertise and Partnerships across the AI infrastructure ecosystem
AI clusters require a holistic management approach and expertise across multiple domains.
Contact Us
For sales queries, please contact sales@penguinsolutions.com
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