Coastal Healthcare Alliance 2017 Annual Report

Coastal Healthcare Alliance Pen Bay Medical Center & Waldo County General Hospital

Annual Report 2017

Working together so our communities are the healthiest in America.

Dear Community Members, Friends and CHA Supporters,

The continued collaboration of Pen Bay Medical Center and Waldo County General Hospital has strengthened the foundation required to build a resilient and sustainable healthcare network in the Midcoast. As we celebrate Coastal Healthcare Alliance’s second anniversary, we look forward to working together to provide the best patient-centered care, close to home in Knox and Waldo counties.

With a focus on primary care, our regional team of physician recruiters and practice managers are working to build the strongest network of providers right here in our community.

Developing our primary care program will provide a basis for a healthy community and healthcare system for years to come. In 2017, we welcomed 17 highly-qualified providers in specialties ranging from family and emergency medicine to geriatric medicine and midwifery. In just the last few months, we have welcomed three new family medicine providers to Pen Bay Medical Center.

Our recruitment efforts will continue, with more primary care physicians and specialists scheduled to join us in 2018 and beyond.

The changing face of healthcare requires that we prepare to take on new challenges. When faced with the growing opioid epidemic, we worked

with MaineHealth to assemble a team to address the unique needs of those patients and families. We could not have undertaken a project of this magnitude without the leadership and support of our colleagues across the MaineHealth network, as well as our local leaders in behavioral health and primary care. We are proud to share the details of this system-wide effort within this report.

The strength of our network rests in the capable hands of over two thousand colleagues across Knox and Waldo counties. We are thankful every day for their commitment to providing high-quality, patient-centered care. We want to take a moment to thank them for their warmth, patience and tireless dedication to our patients and to each other. We are proud of the outstanding care you provide to our families, friends and neighbors.

Mark Fourre, MD President and CEO Coastal Healthcare Alliance

For the past several months, the Coastal Healthcare Alliance Board of Trustees has been exploring a closer relationship with its MaineHealth partners. Under the proposed plan, the members of MaineHealth would create a new system Board of Trustees that would have authority over a system-wide budget and would be the governing body for Coastal Healthcare Alliance and other MaineHealth member organizations.

To provide the community with details, as well as give the community an opportunity to provide feedback, we have attended numerous community meetings and hosted several town hall forums across Knox and Waldo counties. The conversations have not always been easy, but we can all agree - a stronger healthcare network is the best thing for

patients from North Conway, New Hampshire to Belfast, Maine.

For many years, MaineHealth has been a trusted partner; providing Pen Bay Medical Center (PBMC), Waldo County General Hospital (WCGH) and our affiliated services with the leadership, purchasing power and strategic guidance to help us build the strong and vibrant healthcare system you have come to rely upon for your day-to-day healthcare needs. We will continue to build on that success.

Thank you for your continued support of Pen Bay Medical Center and Waldo County General Hospital. We will continue to work with our colleagues across the Midcoast and Maine to ensure you receive the highest quality, patient-centered care.

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MaineHealth Shared Values In 2017, colleagues from across MaineHealth came together to create a set of system-wide values. Six core values were selected and associated behaviors were assigned with feedback from all MaineHealth member organizations. At a system-wide caucus with over 200 colleagues in attendance, the official MaineHealth values and their behaviors were announced.

We are proud to embody these values in our daily work. At Coastal Healthcare Alliance, our values are at the very core of living our mission of working together so our communities are the healthiest in America.

Whenever and wherever you interact with us, you can expect our team members to embody the following values in action:

Patient Centered: We focus on each individual’s unique needs, and partner with the people we care for, as well as their families and care teams, to develop a shared plan.

Respect: We embrace diversity and recognize the value of each person.

Integrity: We practice the highest ethical standards by doing the right thing at the right time for the right reason.

Excellence: We set high standards and always strive to exceed expectations.

Ownership: We take responsibility for our actions, follow through on our

commitments and approach challenges with optimism.

Innovation: We welcome diverse perspectives, embrace change and are committed to lifelong learning.

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Coastal Healthcare Alliance colleagues are deeply committed to providing high-quality, personalized care to all who need it.

On these pages are colleagues from across our system who have been recognized by their peers, or by members of our community, for excellence during 2017. We are proud of these exemplary leaders and thank them for their commitment and dedication.

Pen Bay Medical Center Colleague Recognition Employee of the Month November: Rebecca Vogt, Administrative Assistant/Biller Diabetes & Nutrition Care Center December: Katy Genthner, CWOCN, BSN, RN, Regional Clinical Nurse Educator January: Jim Lane, Boiler Operator, Physical Plant February: Erica Robishaw, RN, Charge Nurse, Surgical Care Center March: Carol Williams, RN, Medical Surgical Unit April: Marlene Feltis, Print Shop May: Kelly Fickett, Administrative Assistant, Nursing Administration June: Melissa Weaver, Technician, Environmental Services July: Lori Dinsmore, Referral Coordinator, Pen Bay Family Medicine August: Holly Blackwood, CMA, Pen Bay Family Medicine September: Tara Murray, RN, Surgical Services

Daisy Award Honorees Danielle Burgess, RN Special Care Unit

Heather Russell, RN, Birth Center

Brenda Berry, RN, Emergency Department

Paula Delahanty, MHSA, BSN, RN Education

Smart Ducky Award Tracy Thompson, Cook, Nutritional Services Jan Erickson, Occupational Therapist, Psychiatric and Addiction Recovery Center Bill Joyce, Carpenter/Painter, Physical Plant

Manager of the Quarter 1ST Quarter 2017: Jana Tobin, PT, CLT Outpatient Physical Therapy/Occupational Therapy Manager 2ND Quarter 2017: Connie Thyng, RN, OCN Regional Director of Oncology 3RD Quarter 2017: Erika Couture, RN Orthopedics Practice Manager 4TH Quarter 2017: Holly Anderson, RN Pen Bay Family Medicine Practice Manager

Waldo County General Hospital Colleague Recognition Nurse Excellence Awards Melissa Lord, RN, Birth Center Ruth Littlefield, CNA, Intensive Care Unit

Daisy Award Honorees Sonya Conary, RN, Intensive Care Unit Lindsay Moore, RN, Medical Surgical Unit Rachel Brewster, RN, Medical Surgical Unit Samantha Paradis, RN, Medical Surgical Unit

Sunshine Awards Marcia Newbert, CNA, Perioperative Department Clae Seekins, CNA, Perioperative Department Ruth Moulton, CNA, Medical Surgical Unit Cindy Goodwin, CNA, Oncology & Infusion Therapy

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Pen Bay Medical Center Straight A’s from the Hospital Safety Grade 2012 - 2017 2012-2017

Pen Bay Surgery and Wound Healing Center granted accreditation by the Intersocietal Accreditation Commission (IAC) in Vein Center in Superficial Venous Treatment and Management

American Heart Association/American Stroke Association’s Get With The Guidelines® Stroke Gold Plus Quality Achievement Award with Target: Stroke Honor Roll Elite

Gold-level recognition from the Maine Tobacco-Free Hospital Network Gold Star Standards of Excellence Program

The Leapfrog Group 2016 Top Rural Hospital

Waldo County General Hospital HOSPITAL

H

Becker’s Hospital Review

62 Critical

Access Hospitals to Know 2017

Becker’s Hospital Review 62 Critical Access Hospitals to Know 2017

Ann Hooper Center for Women’s Imaging recognized as Certified Quality Breast Center of Excellence in the National Quality Measures for Breast Centers Program™ (NQMBC™)

Gold-level recognition from the Maine Tobacco-Free Hospital Network Gold Star Standards of Excellence Program

Top 100 Critical Access Hospital 2017 from iVantage Health Analytics and The Chartis Center for Rural Health

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better. together.

Coastal Healthcare Alliance is focused on leveraging the strength of the MaineHealth network to provide the best possible care for our friends and neighbors. Collaboration has allowed us to enhance patient care and improve the health and wellness of our community. From general medicine and pediatrics to vascular surgery and oncology, we are meeting your family’s everyday health and wellness needs right here in the Midcoast.

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Opioid Update In the winter of 2016, MaineHealth embarked upon a system-wide effort to address the opioid epidemic ravaging our communities. A group of 31 physicians and administrators from across our system spent seven months developing a multi-faceted approach to address prescribing, education and treatment.

One outcome of these efforts was the development of the hub-and-spoke treatment model. This model uses regional hubs, staffed by psychiatrists and addiction experts, to provide screening and evidence-based Integrated Medication Assisted Treatment (IMAT) for patients with opioid use disorder in need of intensive treatment levels. IMAT combines medication and behavioral health treatment. The spokes are Patient Centered Medical Homes that provide IMAT in a primary-care setting for patients who have reached a particular level of stability.

In a collaborative effort between Maine Behavioral Healthcare, Mid Coast Hospital and Pen Bay Medical Center, EMBARK began seeing patients. EMBARK is a substance use treatment program that offers access to any level of care, using a combination of counseling and medication-assisted therapy to provide successful addiction treatment. Based on eligibility and clinical need, individuals can access three levels of care: acute treatment at the Pen Bay Medical Center PARC Unit, Intensive Outpatient and Medication Assisted Treatment at Mid Coast Hospital’s Addiction Resource Center (ARC), and intensive outpatient and IMAT treatment, as well as substance abuse counseling, at the Maine Behavioral Healthcare Rockland office.

The EMBARK program is just the first step in the development of a comprehensive addiction treatment model for our communities. We are developing services at our primary care practices in Knox and Waldo counties.

Coastal Healthcare Alliance, in partnership with Maine Behavioral Healthcare and MaineHealth, are committed to providing the highest quality addiction services for our local communities.

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Waldo County General Hospital Emergency Department With plans nearing completion, we are closer to making the Waldo County General Hospital emergency department expansion a reality. With the goal of breaking ground in the spring of 2018, this expansion incorporates green design and operations in a facility with state-of-the-art patient spaces. Care, transport and discharge of patients will soon be even more convenient, safe and private.

With special care areas created for psychiatric patients, patients and their families can rest assured knowing their unique healthcare needs will be met in the newly-renovated space. We are proud to welcome the future of emergency healthcare to the Midcoast.

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Advances in Technology at Pen Bay Medical Center As the largest healthcare provider in the Midcoast, we know navigating the healthcare system and finding the right treatment, close to home, can be an emotional experience. With the financial support of the Pen Bay Waldo Healthcare Foundation, we can invest in state-of-the-art technology that allows patients to stay here, close to their family and friends, while seeking diagnosis and treatment.

In 2017, Pen Bay Medical Center invested in a fully automated, maximum speed, low-dose nuclear spect camera. Nuclear spect technology is used primarily to diagnose and track the progression of heart disease through blocked coronary arteries. The technology can also be used to detect bone disorders, gall bladder disease, intestinal bleeding and all types of cancer-related imaging.

With the support of MaineHealth and the Pen Bay Waldo Healthcare Foundation, we are proud to be at the forefront of imaging; providing technology that makes the diagnosis of disease easier, faster, safer and more convenient for our patients.

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Ann Hooper Center for Women’s Imaging at Waldo County General Hospital The opening of the Waldo County General Hospital Ann Hooper Center for Women’s Imaging marked a step forward in accessing an expansion of state-of-the-art, personalized care, close to home in the Midcoast.

The state’s premier boutique imaging suite, the Ann Hooper Center for Women’s Imaging offers 2D/3D mammography, ultrasound, bone density and needle biopsies in a comfortable, private setting.

State-of-the-art 3D breast health technology is now available across the Midcoast at Pen Bay Medical Center and Waldo County General Hospital. This specialized care allows for better, earlier breast cancer detection and greater peace of mind.

Providing access to the latest technologies is an important aspect of our mission to ensure our communities are the healthiest in America. Pen Bay Medical Center and Waldo County General Hospital are committed to providing the best possible care to our friends and families in the Midcoast.

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5K Ready Suzanne Hall

After the long, chilly Maine winter, Suzanne Hall decided she needed to take charge of her health. The 57-year old mail carrier and mother of two grown children said “robust living” and several surgeries – including, knee, shoulder and carpal tunnel – had left her in a “non-athletic” state.

varying fitness levels to complete a 5K, whether they want to jog the distance, walk it or combine the two.

Reading the local papers, Suzanne came across “Get 5K Ready!”, an eight-week training program through the Journey to Health program at Pen Bay Medical Center and Waldo County General Hospital. Led by Rachael McCormick, a personal trainer and the regional manager of community health and wellness at PBMC and WCGH, the program is designed to prepare participants of

A few weeks into the program, Suzanne heard a story on Maine Public Radio about Kipchoge Keino, a Kenyan runner who triumphed over gall bladder disease to medal in the 1968 Olympics in Mexico. Suzanne said Keino became a hero for her and his story became a driving force for her to succeed. On June 3, Suzanne joined her teammates for the Coastal Mountains Land Trust 5K on the

When training, Suzanne said she could hardly jog for two minutes. As she progressed through the program though, it became easier.

“It was a terrific experience and one I’m completely grateful for.”

Belfast Rail Trail. Despite feeling “sick with doubt,” she completed it, and ran the entire course.

“Not walking, but running, and finishing it with people who supported you the whole journey, who listened to your fears and doubts, who suffered alongside, who showed up in the drizzly cold after a long day of work... It was a terrific experience and one I’m completely grateful for,” said Suzanne.

Not long after that race, Suzanne joined a dear friend as she completed her first 5K and said she plans to run a few more. Every time she completes a race she sends $100 to the Kipkeino Foundation, in honor of the runner who inspired her to succeed.

The Kipkeino Foundation runs an educational program in Kenya that seeks to provide affordable, quality education and help local athletes realize their potential.

To learn more about Journey to Health, please visit www.pbmc.org or www.wcgh.org.

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Inspiring Others Orin Flagg

Last December, Orin Flagg began to experience shortness of breath with exercise. Due to his history of hypertension and diabetes, a stress test was done at Waldo County General Hospital. The stress test was abnormal and he was referred out for a heart catheterization. In late January 2017, a stent was placed in his heart which helped decrease his shortness of breath and increase blood supply to his heart.

In early February, Orin’s doctor referred him to the WCGH cardiac rehabilitation department with the goal of helping him achieve optimal physical, psychological and social functioning through exercise and lifestyle changes.

Orin was part of a 12-week cardiac rehab program where he developed a long-term plan and began his road to recovery.

Orin was impressed by the high quality, compassionate care shown by his healthcare team. This empowered him to take control of his health and make a commitment. During his rehab, Orin was a model patient and an ambassador of the program, motivating others with his dedication to wellness. The support he received from nurse director Mary Hanrahan, RN, CCRP and Susan Driskell, RN, BSN gave him the confidence to make changes.

As a two-time cancer survivor, Orin is a fighter. At 75 years of age, he is now fully committed to his health and wellness. An Army veteran motivated by his family, Orin has a goal of living to 100 years + 2 days to experience the 100th anniversary of Pearl Harbor.

Orin redoubled his efforts and is dedicated to a physician-approved, six day a week exercise plan.

“The cardiac rehab team really cares about their patients. They became like a family, genuinely interested in my health, my family and my interests.”

“Orin’s enthusiasm and light-hearted nature had a beneficial effect on those exercising around him in Phase II Cardiac Rehab. This spilled over to his daily workouts at the YMCA where he mentors some of our former patients,” said Mary.

“Every morning is a new day to wake up, get out of bed and work toward improving my health,” said Orin. “Each and every morning makes a difference.”

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Passion for Providing Care Kurt McCollett

After starting and running his own roofing business for a few years, Kurt McCollett decided it wasn’t the right career choice for him. Kurt made a living, but something was missing.

“I can make money doing anything and this particular career just wasn’t fulfilling or leaving me feeling like I was making a difference,” said Kurt.

Setting out to find something new, Kurt came across the Maine State-approved CNA Apprentice Program run by Pen Bay Medical Center, in collaboration with the Mid-Coast School of Technology’s CNA Certification Program. The program piqued his interest and he decided to apply.

Kurt was accepted in the inaugural session of the CNA Apprentice Program in March 2016 and completed the training in June 2016. The “earn while you learn” program pays students for their time and covers their tuition fees and books.

Upon completion, all apprentices are hired as CNAs at Quarry Hill or the Knox Center, and Kurt has been employed as a CNA at the Knox Center ever since. To date, 30 students have taken part and completed the CNA Apprentice Program.

“My favorite aspect of the CNA program was the affiliation with PBMC. Knowing that I was working toward a job in a field that I already fell in love with was very gratifying,” said Kurt.

His passion for the medical field, along with his positive experience in the CNA program, gave Kurt the drive to continue his nursing education. Kurt began taking classes toward a nursing major and was officially invited to join the University of Maine at Augusta’s Nursing Program in the fall of 2017.

Once Kurt receives his Bachelor of Science in nursing, he intends to remain at the Knox Center.

“Nursing is some of the most rewarding and satisfying work an individual can perform,” said Kurt.

“But it is also very challenging both physically and emotionally. I am honored and humbled to provide care for our residents with such a highly qualified and compassionate group of people.”

The CNA Apprentice Program is offered three times a year, in the fall, winter and spring based on availability of state funding. For information about Pen Bay Medical Center’s program in conjunction with Midcoast School of Technology’s CNA course, please contact human resources at 207-921-6967. If you are interested in a similar program at LincolnHealth, please contact the education department at 207-563-4830.

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Operational Excellence Pen Bay Medical Center and Waldo County General Hospital are proud to be part of the MaineHealth Operational Excellence program that was honored with the 2017 Quality Improvement Leadership Award from Maine Quality Counts (QC), a nonprofit organization working to transform health and healthcare.

The award recognizes an individual or organization that has introduced innovations, used creativity and embraced risk-taking in their leadership of demonstrably-successful quality improvement initiatives. The Operational Excellence program at MaineHealth brings leaders and team members together to engage in work focused on improving safety, quality and the patient experience.

Beginning with Pen Bay Medical Center in 2013, Operational Excellence has rolled out at almost every organization across the MaineHealth system. One aspect of the Operational Excellence program is the “Gemba walk� where

Bay Medical Center and do County General Hospital

ud to be part of the MaineHealth Operational nce program that was honored with the 2017 Improvement Leadership Award from Maine Counts (QC), a nonprofit organization working form health and healthcare.

leaders visit numerous departments, every day, to talk directly with teams about the work being done there. Department personnel collect data on the issues they wish to improve (referred to as Key Performance Indicators or KPIs) and share this information at the Gemba walk.

PBMC celebrated completing more than 1,000 KPIs in 2017, while WCGH celebrated completing more than 500. KPIs range from safe sleep initiatives, timely patient communication and referral accuracy, to standardizing supply rooms and waiting area improvements.

Working together to find solutions for process improvement is vital for our hospitals. PBMC and WCGH look forward to the continued growth of the program in the coming years.

For more information on Operational Excellence at PBMC and WCGH, visit www.pbmc.org or www.wcgh.org.

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MaineHealth Cancer Care Network Cancer patients in the Midcoast now have access to world-class, coordinated cancer treatment thanks to an innovative collaboration between MaineHealth and its member hospitals. The recently launched MaineHealth Cancer Care Network, in affiliation with Boston’s Dana-Farber Cancer Institute, delivers comprehensive, patient-centered care with assistance from a $10 million grant from The Harold AlfondŽ Foundation.

Most cancer patients receive a combination of therapies that can include surgery, chemotherapy and radiation therapy. These treatments are best performed by specialists, those with the highest level of training in their field. Not every hospital or private practice has the expertise or

technology to deliver all types of care but by working together, the MaineHealth Cancer Care Network provides comprehensive cancer treatment services to everyone in our communities.

For patients and their families, this means less time and travel to obtain top cancer care.

When patients access the MaineHealth Cancer Care Network for care, they access the services they need as close to home as possible. Patients can be referred to larger centers for advanced care, second opinions or clinical trials, and then return to their local communities for follow-up care. The network is committed to coordinating the patient’s journey as they access the best services for their individual needs.

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Joint Ventures - LifeFlight of Maine Pen Bay Medical Center and Waldo County General Hospital are proud to support and partner with LifeFlight of Maine, a nonprofit air medical transport organization that provides patients with high-level critical care and lifesaving equipment by helicopter, airplane or ground ambulance.

Being the second most rural state by population density in the United States, the services LifeFlight of Maine provides are critical to bringing the care of trauma and specialty centers directly to a patient’s side when they are far from a local hospital. Knox and Waldo counties utilize the services of LifeFlight of

Maine almost every other day as critical care nurses and paramedics answer calls for local residents and summer visitors. In 2016, 71 patients were transferred from PBMC and 68 were transferred from WCGH by LifeFlight helicopter, with others being transported by plane and ground ambulance.

The scope and range of LifeFlight’s ability to deliver care for critically ill and injured patients is evolving continually as advances in time-critical treatment, changes in the healthcare system and Maine’s demographics continue to progress. Pen Bay Medical Center and Waldo County General Hospital are committed to a partnership and the mission of LifeFlight of Maine, and look forward to growing the relationship in years to come.

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Healthy & Well Women’s Conference In May, Pen Bay Medical Center, Waldo County General Hospital and LincolnHealth hosted the inaugural Healthy & Well Women’s Conference, sponsored by the Pen Bay Waldo Healthcare Foundation at Point Lookout Resort & Conference Center in Northport.

Studies have shown that women make approximately 80% of family healthcare choices—they choose their children’s doctors, make and take family members to appointments and ensure their family members and friends get the recommended care. Pen Bay Medical Center and Waldo County General Hospital are committed to keeping our patients, colleagues and communities healthy and well, and women are one of the most important groups to help achieve that goal.

The free half-day conference was open to women of all ages and included breakout sessions focused on a variety of women’s health and wellness topics.

The event provided more than 160 women with information, tools and resources to help them live healthy lives and be ambassadors of health for their families, friends and community.

Please save the date for the second Healthy & Well Women’s Conference on Saturday, May 19, 2018, at Point Lookout Resort & Conference Center.

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Pen Bay Medical Center and Waldo County General Hospital’s New and Improved Websites Pen Bay Medical Center and Waldo County General Hospital were excited to launch new and improved websites in the summer of 2017.

Both websites have a refreshed look and feel, provide you with seamless access to the latest technologies and treatments, and offer detailed information about our providers, including specialties and interests. All providers in the MaineHealth system are also now easily accessible through both hospital websites. Pen Bay Medical Center and Waldo County General Hospital are proud to share this new resource with the Midcoast community and give our patients the information they need at your fingertips.

To access the new websites, please visit www.pbmc.org or www.wcgh.org.

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Thank You Volunteers We would like to take this opportunity to thank all volunteers and supporters of Pen Bay Medical Center and Waldo County General Hospital. The in-hospital volunteers, Pen Bay Stitchers, Waldo County General Hospital Aid, spiritual care volunteers, Midcoast clergy, donors, boards, colleagues and community volunteers are truly the heart of our organizations.

Knox Center 1,307 Hours 50 Volunteers

Pen Bay Medical Center* 6,185 Hours 48 Volunteers

Pen Bay Stitchers 5,307 Hours 11 Volunteers

Quarry Hill 1,649 Hours 37 Volunteers

Waldo County General Hospital 5,698 Hours 29 Volunteers

*41 adult volunteers with 5834 hours and 7 junior volunteers with 351 hours

Junior Volunteer Program In 2017, Pen Bay Medical Center launched an eight-week Summer Junior Volunteer Program. Seven students from Camden Hills Regional High School, Medomak Valley High School and Oceanside High School with an interest in healthcare and a desire to help others were accepted into the program.

Ranging in age from 16 to 18, the students were assigned shifts in radiology and the medical surgical in-patient unit at the hospital. At the completion of the program, all the students said they had an increased interest in pursuing a healthcare career. Pen Bay Medical Center is proud to offer this opportunity for local students to explore careers in the healthcare industry and give back to their community.

“The PBMC junior volunteer program provided an immersive experience that Jasmine was very motivated by. She now clearly knows she wants to pursue a career in the medical profession. Thank you!�

-Janet Bouchard, parent of a junior volunteer 34

Pen Bay Medical Center

3,316

Inpatient Admissions

154,213

Outpatient Hospital Visits

138,549

Physician Practice Visits

20,925

Emergency Department Visits

280 Births

2017 By the Numbers

Waldo County General Hospital

1,486

Inpatient Admissions

122,251

Outpatient Hospital Visits

67,281

Physician Practice and Rural Health Center Visits

15,576

Emergency Department Visits

124 Births

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Operating Expenses Depreciation & Interest

Employee Benefits Employee Benefits 11% 11%

Depreciation & Interest 6% 6%

Salaries Salaries 47% 47%

Supplies & Other Supplies & Other 36% 36%

Revenue by Payor Private Pay 8% Private Pay 8% MaineCare MaineCare 14% 14%

Medicare 49%

Medicare 49%

Commercial & Other 29%

Commercial & Other 29%

Coastal Healthcare Alliance COASTAL HEALTHCARE ALLIANCE Statement of Operations Statement of Operations

Year Ended September 30, 201730, 2017 For For thetheYear Ended September Preliminary

OPERATING REVENUE Gross Patient Revenue Deductions from Revenue Other Operating Revenue

$

OPERATING REVENUE

428,897,199 201,754,499 15,384,221 242,526,921

OPERATING EXPENSE Salaries & Wages Supplies & Other Employee Benefits Depreciation Interest

112,770,395 87,497,047 27,244,448 12,721,496 1,984,738

OPERATING EXPENSE

242,218,124

OPERATING INCOME

308,797

Non-Operating Income

8,183,868

REVENUE OVER EXPENSE

Property & Equipment Purchased

$

8,492,665

$

15,675,438

Uncompensated Care - FY 2017 Charity Care Bad Debt Medicare (cost exceeding payment) Medicaid (cost exceeding payment)

$

12,725,480 14,760,535 27,468,712 3,583,637

Volumes/communications/Annual Report/2017/Financials/CHA Annual Report Fin Info FY17 at 10-31-17.xls

Total Uncompensated Care

$

Please note, these are preliminary, unaudited financials.

58,538,364

bsp 10/31/1

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Pen Bay Waldo Healthcare Foundation With charitable donations from generous individuals, businesses and foundations, the Pen Bay Waldo Healthcare Foundation provides critical funding to keep quality care close to home. The foundation helps fund institutional priorities at Pen Bay Medical Center, Waldo County General Hospital, Waldo County Dental Care, Knox Center, Quarry Hill, Belfast Public Health Nursing Association and the Sussman House.

All donations to the Pen Bay Waldo Healthcare Foundation, a 501(c)(3) organization, are tax-deductible to the fullest extent of federal and state law.

The foundation works with community partners like Waldo County General Hospital Aid and the Rockland Women’s Golf Association, as well as our colleagues and local community members, to help raise funds for healthcare. These partners are working with the foundation to provide quality, patient-centered care to all those in the Midcoast.

Our generous donors include grateful patients and families, individuals, board members, hospital and physician staff members, businesses and foundations. To learn more about the foundation’s work or to contribute, please visit www.PenBayWaldoFoundation.org.

The Rockland Women’s Golf Association, in partnership with the Pen Bay Waldo Healthcare Foundation, held the seventh annual Midcoast Breast Cancer Classic in August, raising more than $23,500 for cancer patients in the Midcoast. From left: Carol Mathers, Martha Bouchard, Joni Hall, Jan Staples

Deb and Mike Nolan enjoying the 2017 Western BBQ themed Summer SoirĂŠe.

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Donor Investments In Fiscal Year (FY) 2017 the foundation helped secure $814,606 in new gifts and pledges. Here is an overview of investments made possible with donor contributions in 2017:

Educational Opportunities Here at Pen Bay Medical Center and Waldo County General Hospital, healthcare teams participate in rigorous, on-going professional training to ensure they are up-to-date on best practices in patient care, healthcare trends and treatments.

In 2017, donor funds helped to support many professional development opportunities, including: • Nurse Training Scholarships • Tufts University School of Medicine/Maine Track Program • Respecting Choices and the Serious Illness Conversation Project • Sexual Assault Nursing Examiner Training • Research Internship

Equipment & Technology In 2017, donor funds supported a range of major equipment purchases and critical upgrades, including: • Equipment to allow for use of nitrous oxide as an option for pain relief during labor • Nuclear SPECT camera to improve scanning for cardiology and oncology patients • •

Ultrasonic probe to allow for safe delivery of anesthetic pain relief Emergency department equipment including a wheelchair, isolation cart, sexual assault examination cart and OB/GYN stretchers

Waldo County General Hospital employees teamed with other community leaders to provide nearly 1,200 backpacks filled with supplies to Waldo County students. From left, Sue Dupler, RN, Amanda Richards, Gail Dudley, RN, Operating Nicole Kenney, RN, Lisa Reed, RN, Ellie Willmann, Lisa Sirois, RN, and Ann Hooper, RN.

Oncology Patient Assistance Funds Each year, about 500 individuals are diagnosed with a new cancer at PBMC or WCGH. All too often, cancer treatment comes with significant out-of-pocket expenses, even for those with comprehensive health insurance. For many, fighting cancer is only half the battle—paying for it is the other half. Fortunately, generous community donations are available to provide financial relief to oncology patients at PBMC and WCGH, including: • PBMC Breast Cancer Classic Fund • PBMC Cancer Care Fund • WCGH Mammography Fund • WCGH Oncology Fund

Community Health and Wellness PBMC and WCGH are committed to increasing the number of people in our community who are healthy at every stage of life. To this end, we are focusing staff and resources on programs that support community health and educational initiatives to prevent disease before it happens. As residents gain knowledge, skills and attitudes to take better care of their health, we will see improvements in our community’s overall health and reduced use of higher-cost medical services. In 2017, donor funds have supported important community health initiatives, including: • Healthy & Well Women’s Conference • Improvements to the PBMC Community Wellness Trail • Increased colorectal cancer screening and education • Increased childhood immunization clinics

Access to Care Everyone should be able to see a healthcare provider when needed. As a nonprofit community based healthcare system, PBMC and WCGH are committed to providing access to care for all community members, regardless of their ability to pay. Each year, the Pen Bay Waldo Healthcare Foundation raises funds to support a range of safety net health care programs for uninsured, low-income community members, including: • CarePartners Program • Waldo County Dental Care • Charity Care

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Pen Bay Waldo Healthcare Foundation Grants Received FY 2017 In FY 2017, the Pen Bay Waldo Healthcare Foundation helped Pen Bay Medical Center and Waldo County General Hospital secure 17 grants totaling $397,000 to fund special initiatives and improved care. This is a list of grant-funded projects for FY 2017:

AARP: To identify and address the needs of our aging friends and neighbors, to build

inclusive, supportive and safe communities for all Waldo County residents

Bank of America Foundation (two grants): To support Waldo County Dental Care’s delivery of oral health care to low-income, uninsured Waldo County adults

Bingham Program: To develop Midcoast Regional Sexual Assault Nurse Examiner

(SANE) Program, and ensure victims of sexual assault and domestic violence have access to quality care and forensic evidence collection, as delivered by SANEs at Pen Bay Medical Center, Waldo County General Hospital and LincolnHealth

City of Belfast: To support Belfast Public Health Nursing Association and the

continued delivery of critically-needed healthcare services for the underserved of Belfast, Maine

Dorree Taylor Charitable Trust:

To expand the existing Waldo County CarePartners program to Knox County, to increase access to healthcare and support for uninsured low-income residents of both counties

From left: Phyllis Gaul, Corresponding Secretary and Sally Millhorn, Vice-President of the Waldo County General Hospital Aid, present Rob Fowler with a $5,000 Aid donation.

Furber/Bean Trust: To support the delivery of safety net health services to the residents of need in Belfast and surrounding communities, as delivered through Belfast Public Health Nursing Association and Waldo County Dental Care

John T Gorman Foundation: To help financially-distressed patients battling cancer pay out-of-pocket medical and urgent housing expenses, not covered by other sources and to support patients’ continued engagement in life-enhancing, life-extending care Maine Cancer Foundation: To increase colorectal cancer screening rates among the rural communities served by Waldo County General Hospital, its four affiliated healthcare centers and 19 primary care practices

CHA golfers at the 2017 Midcoast Breast Cancer Classic From left: Mark Breton Erik Frederick, Anna Dugal, Mark Fourre, Lee Woodward, Matt Chabot, Connie Thyng and Scott Heatley

Maine Department of Public Safety: To support Midcoast Regional SANE

Program and ensure victims of sexual assault and domestic violence have access to quality care and forensic evidence collection, as delivered by certified SANEs at Pen Bay Medical Center, Waldo County General Hospital and LincolnHealth

March of Dimes: To improve peri-natal outcomes for women delivering at Pen Bay Medical Center through the expansion of the CenteringPregnancy program Mid-Coast Public Health District: For a sign on Route One to promote the Pen Bay Medical Center Community Wellness Trail

Northeast Delta Dental: To purchase necessary dental supplies to support

Waldo County Dental Care’s delivery of oral health care to low-income, uninsured Waldo County adults

Sadie and Harry Davis Foundation: To increase the percentage of children in Waldo County who are up-to-date on recommended immunizations by delivering a series of weekend immunization clinics at various sites throughout the county

University of New England: To provide nutrition education and support to Waldo County residents receiving Supplemental Nutrition Assistance Program (SNAP) benefits United Midcoast Charities: To support the delivery of Waldo County Dental Care, Belfast Public Health Nursing Association, Knox and Waldo County CarePartners and the Journey to Health Scholarship fund Wal-Mart Foundation: To improve our community’s health and wellness by

developing, promoting and delivering a series of healthy cooking classes at health clinics and community sites throughout Waldo and Knox counties

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Thank You to Our Generous Donors 18 Central 5iveleaf Design Studio, LLC Anne Abercrombie A. Jeanette Achorn Carol Achterhof Robert A. Ackley Admiral’s Buttons Elizabeth and Lance Ahearn Martha Albert and Joan Siemann Annemarie and Bruce Albiston Janice and Terence Albright, MD Alcoholics Anonymous Groups Kathy and Stan Allain Joann Peace and John Allbee Elisabeth and Philip Allen Fred Allen Dorothy and Morton Alling, III American Public Works Association DBA Southwest Ohio Branch Joan Ames Louise Ames Cynthia and William Anderson Denise Anderson, DO and Ron Staschak James Anderson Kathy and Ken Anderson, Sr. Del Hickey and David Andrews Roberta and David Andrus Gail and Ed Anthonis Irene and Theodore Antoniou Catherine and Robert Appel Applebee’s Neighborhood Grill Nancy Ashey athenahealth Atlantic Insurance & Benefits Augusta Golf Park Isa and Charles Babb Jane and Tom Babbitt Victoria Babson Gail and Robert Bach, MD Carol and William Bachofner Diane and Steven Bacon Peggy Bade Marian and James Bailey Evelyn and Wilbur Baird Bank of America Charitable Foundation Bank of America United Way Campaign Christina Banks Bar Harbor Bank and Trust Bar Harbor Trust Services Barbara Cook Massage Therapy Susan and William Barbour, DDS Lorna Barnard Lauren and Perry Barnes Brenda and Robert Barrett Jane Barthelette Francis Bates The Bath Golf Club Rosemary and Frank Beane The Beane Henley Foundation

Patricia Healy and Richard Beauchesne, MD Beauty Mark Spa Judy and David Beebe, MD The Belfast Framer Belfast Public Health Nursing Assoc.

Belfast Variety Shirley Bell and Linda Pelland Mary Benjamin Jodie and Benjamin Benner, MD Jeanne and Leroy Bennett Rachel Bergeron Marie and Wayne Berry Gail and John Bertuzzi Laura Bickford Rebecca Bickmore Elaine and John Bielenberg Bingham Program Mary Alice and John Bird Carol Bisbee Elaine and William Bisbee Barbara and Mark Biscone Ann and Harris Bixler Carole Black Olive and G. Lansing Blackshaw Nancy and Robert Blatz Martha and Sidney Block, MD Virginia and David Blouin A. Margaret Bok Jessie Davis and Daniel Bookham Henry Booth Michelle and Everett Bormet Alvera and Thomas Bosica, Jr. Boston Financial Martha Bouchard Brenda and James Boulier Nicole Boutin Mary Bowden Joan and Philip Bowen Nancy and Michael Boyington Boynton Engraving Service Patricia and Robert Brace Margaret Bradley Diane Bradstreet Mary Anne Mason and David Brakke Brambles Michele and James Brannan, Esq. Brass Compass Cafe Breakwater Vineyards and Farm, LLC Elizabeth Breslin Estate Ann and Rick Bresnahan Gwendolyn Hudson and Mark Breton Hathaway and Galen Brewster Leila Bright Bonita and Robert Brooks Julie Brooks and Craig Scaccia Brooks Foundation Brooks, Inc. Allison and David Brown Carol Brown

Harold Brown Jean Brown Merrilee Brown Bruce Gamage Jr. Antiques Etta and Michael Bryant Nancy Bryant Faye Neild and Eben Bucklin Kathleen and James Bucklin Bucksport High School Doris Buffett Theresa and Raymond Burcaw Carol Burnham Angela Burns and John MacDonnell Joanne and Stephen Burns Virginia Burrows Priscilla and Robert Burt Josephine and Jonathan Bush Dorothy and Walter Cabot Katherine and Bartley Calder Camden Deli The Camden Hospital for Animals Camden National Bank - Camden Camden National Bank - Rockland Camden National Wealth Management Camden Real Estate Company Camden Riverhouse Hotel Helen and Philip Campbell Joanne and Norman Campbell Roxanne and Patrick Caporino Mary Alice and Frederic Carey Mary Ann Carey Nancy Carlson R. Ross Carroll Cascade Foundation Elaine and John Cassidy Lynda and Frank Cassidy Cedar Works, Inc. Shirley and Leonard Chadbourne Beth and Paul Chamberlin Helen Shaw and William Chapman Jane Chapman Justin Chapman James Chase Mary Chatfield City of Belfast Peter Clain Clarence and Anne Dillon Dunwalke Trust Catie and D. Kent Clark, MD Robert Clark Sandra Clement Liz Coffin Mary Jane and Gregory Coleman Phyllis Collins Micki and Jeff Colquhoun Barbara Colson Cynthia Condon Conklin’s Maine Mercantile Jane Conrad and Ken Payment

Alice and Daniel Cooney Coppola Salon & Day Spa Kathy and Ronald Cormier Mary Jane and Frank Costigan Cotton Garden Courier Publications, Inc. Davilynn and John Cowperthwaite, Jr. Judith and Donald Cox Arnold Crabtree John Crabtree Beverly and Frank Crain Kathryn and Robert Crane Susan Crane Edna and Russell Creamer Gerald Creem Nancy Crockett Beverly and David Crofoot, MD Maria and Donald Cronin Judith and Philip Crosby, Jr. Jean Crosscup Teresa Crouch Tracy Crowell

Louis Dinneen Charlene and Edward Dodge Marylee and Charles Dodge, Jr. Sheila Dodge Marylou and George Dollar Doree Taylor Charitable Foundation Doris E. Hodson Trust Douglas Dynamics, LLC Barbara and Donald Drake Linda and Daniel Drinkwater Stanley Drinkwater Susan Driskell Susan Drolet Drouthy Bear Yvonne Drown Gail and Michael Dudley Doreen and Gregory Dufour Bryant Dutch Mary and Jeffery Dutch, MD Mary Dyer Eastern Star District #11 Irene Eaton

Brian King, far right, site executive for Bank of America in Belfast, presents a check for $5,000 from the Bank of America Charitable Foundation to representatives of Waldo County Dental Care. From left: Brenda Reed, Erico Ross, Mandie Hood, Brian King.

Margaret Cunningham Ferolyn and Douglas Curtis, Jr. Gayle and James Curtis, MD Sharon and Dale Curtis Kathy and James Cuthbertson Kimberly Danforth Jonathan Daniszewski Dante Ravelli Masonary, LLC Darby’s Restaurant Brenda Davenport Sheila Davenport Amy Davis Corliss and Ricky Davis, Jr. Yvonne and James Davis, Jr. Dead River Company Ellen and Lawrence Dearborn Deborah Lincoln House Noami and Charles Decker Paula and Patrick Delahanty Gloria Dennison Lisa and James Desmarteau Victoria and Daniel Dibner Liana and William Dickey

Denyse Ebersole Patricia and Robert Eddy, Jr. Nancy Edgecomb C. Linda and Clarence Elden, Sr. Elks Lodge No. 1008 Rita Grinnell Elliott Elm Street Grill Emblem Club - Rockland Corinne Ervin Elsa Estabrook Cynthia Fagan Lorraine and John Falla Linnea Farrar Charlene and Rodney Farris Shirley Faulkingham Anne and Thomas Fear Federated Church of Thomaston Feed Store Susanne and Joseph Feeks Sorelle Feldberg Kelly and Nathaniel Fickett Fidelity Charitable Gift Fund Fiore

First National Bank Maureen Fish Doree and Richard Fisher, MD Susan and Peter Fitzgerald Fitzy, LLC David Flanagan Erin Flanagan and Matt Lawson Maureen Flanagan and Mike Bridges Patricia and Kenneth Flannery Flatbread Sue Fleming

Velma Flenke

Barbara Flint Charlotte and Jay Foster Ann and Mark Fourre, MD Jasmine and Rob Fowler Sally Fowler J. Elizabeth and Donald Fowles Maureen Foye Francine Bistro Richard Franklin Betty and Thomas Fraser Sonya and Erik Frederick Free Press, Inc. Dorothy Freeman, PhD Fresh & Co. Fresh Off the Farm Linda and Dennis Frey Claire Frye Marie and Ronald Fuller, Sr. Barbara and Robert Furman, MD Jeffrey Furman Fusion Audio Video G & E Roofing, Inc Kelly and John Gage, MD Sherry Gagne Muriel and Michael Galgano Dorothy and John Gallant Becky and Bruce Gamage, Jr. Eleanor Gambell Kenneth Gardiner Martha and William Gardiner Mildred Gardner Faith and Donald Garrold Syrena and Rick Gatewood, III Phyllis Gaul Diana Gay Patricia Geismar Judith and Phillip George, MD George C. Hall & Sons, Inc. Jamie and Jason Geretz Louisa and Karl Gerstenberger, Sr. Jayne and Mike Giles Deb Howard and Tom Girard Alice Girvin Glen Cove Dental Associates Sharon Goguen Golf & Ski Warehouse The Good Table Good Tern Co-op Blanche Goodwin Elizabeth and Arthur Goodwin Goose River Golf Course Goose River Women’s Association Catherine Gordon Susan and Kenneth Gordon Lisa Gorman Elinor Groover and Jerry Gould, Sr.

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GPI Custom Picture Framing Ruth and George Grafton Granite Coast Orthodontics Elizabeth and Bruce Grant Gray’s Heating Oils Greater Houston Community Foundation Deborah Green The Green Hill Foundation The Green Thumb Green with Envy Salon & Spa Susan and Robert Griffin Elizabeth and David Grzebinski Guini Ridge Farm Elizabeth and Kenneth Guiseley, MD Roberta Gushee Terry and Alan Hackford Peter Haddock Duane Hall Jessica Hall Joan and James Hall Hall Funeral Home Elinor Hallowell Nancy and Paul Hamilton Wayne Hamilton Hamilton Marine Hamlin & Son, Inc. Hammond Tractor Company Hampton Inn & Suites Sharon Hanley and Paul Hart Hannaford Food & Drug - Belfast Hannaford Supermarket - Rockland Cathy Hannemann Mary Hanrahan Marion Hanscom Elizabeth Harder Jane and Stephen Hardy Catherine and C. Michael Harrell Sarah Harriman and Carl Zeis Judith and Leroy Harrington Teresa and Bruce Harrington Mary and Paul Harris Diane and Peter Harrison Priscilla Hart Douglas Hartley Janet and Charles Hartman Joyce and Ralph Harvey Donna and Gerd Hasal A. Kathleen Hastings Leslie and Tracy Hastings Hats with Hugs Norma and Carl Hauswald, Jr. Carol Hawkes Eileen and Craig Hawkins, MD Sandy Hayes Sara and Arthur Hayes Mary and Walter Heathcote Sally and Robert Heavisides Marie Hendrickson Jody and Michael Herbert Patricia and Dale Herbest Kathryn and Mark Hickson Joyce and Michael Higgins Karen Higgins Elizabeth and Alton Hilchey Claudia Hill Margaret and Arthur Hill Hill’s Seafood Co. Restaurant & Bar

Alelia Hilt-Lash and Aaron Lash Clayton Hoak Susan and Peter Hodgkins Rona Hokanson George Holmes, DVM Marion and Charles Holmes Home Depot Home Kitchen Cafe Ann and Ken Hooper

Kathleen Galli-Hooper

and Perry Hooper Priscilla Hopkins Horace W. Porter School Social Committee Horch Roofing, Inc Hot Wax Auto Detailing Kendall and Nathaniel House Houston Jewish Community Foundation Karen Howell Connie and Eugene Hubbard Karyn Hubbard Sarah Hudak Pat Huntley Leslie and Barry Hyman Carolee and Dell Hyssong Sandra and Gary Hyvarinen IBM Corp. Matching Grants Program J & S Trucking J.T. Hicks and Company, CPA Barbara and Lee Jackson Beverly and Arlen Jackson Gwendolyn and Robert Jackson Lorraine Jackson Sheila and Ronald Jackson Jean and Robert Jacobs Liga and Leonard Jahnke, Jr. Erica James Jaret & Cohn Real Estate Shirley and Ron Jarvella Jasmine the Florist JC Penney Jess’s Market Jewelry by Nan-Sea Jo Ellen Designs John Paul & Co. John T. Gorman Foundation Dorothy and Ev Johnson Elizabeth Johnson Linnea Johnson Vicki and Donald Johnson Gladys Johnston Connie and Harold Jones Martha Jones Mary and Charles Jordan, Sr. Robin Jordan Joyce B. Philbrick Family Trust Susan Groce and Thomas Judge K.R. Welt & Sons Sally Kaehrle Charlotte Kaiser and Api Weinberg Susan and Theordore Kanellakis Judy and William Kao Marsha and Gerald Kaplan Lynne Kaplinsky, MD and Barrett Brown Stephanie and David Karsten Marie Keene

Pat and Bruce Kelly Kennebec Pharmacy & Home Care Marilyn and Irvin Kenney Nicole Kenney Kenniston Machine Co. Celeste and Jim Kichefski Mary Lou Kiley Elizabeth Killoran, MD and Paul Killoran, MD Elise and Charles King Shelley King Colleen and John Kinloch Doris and David Kinney Eleanor and Arnold Kinney Kirby Corporation Nada and Joseph Kirk Jeanne and Paul Klainer, MD Polly and Bob Knapp Caroline Knight and Mike Kerzee Elizabeth Knight Knight Marine Service Anne Knott Gail and William Knox, Jr. Laura Knox Mary and Stanley Knox Michael Knox Dale Kimball-Kocot and James Kocot Julie and Thomas Kostes Nancy and Lee Kragh Dale Kuhnert Stephanie and Alan Kumble Gail Ladd Joan and Charles Lake The Landings Restaurant

Jessie Landmesser

Meredith Anderson Lang and William Staples Christina and Stan Lanphier Gertrude Lapham Susan and Walter Lapham, Jr. Sally and R. Chase Lasbury Stephanie Lash, MD Judith and Robert Laurence, MD Elizabeth Lawrence, MD and Caleb Lawrence Marty and Bill Leavitt Beverly LeBlanc Lucy Ledien Lance Lee Marianne Braun and Heinz Lehmann Roxanne Leighton Treena Lemieux Jean and R. Michael Lenderking Leonard’s Nancy and William Leppanen Level 10 Salon Mildred Lewis W. Gary L’Hommedieu Allison and Bill Libby Dottie and Bob Liberty Lily, Lupine & Fern Melinda and Wayne Lindsey, Sr. Karen Littlefield Ann Rutherford and Bruce Lively Thomas Lloyd and Wickham Taylor Anna Lord Linda and Russell Lord Patricia Lord

Diana Lothrop Diane and Kenneth Love Jacquelyn Lovejoy Linsey Low Low XII Riders Masonic Motorcycle Assoc.

Lowe’s Home Center Beverly Ludden and Lisa Larrabee Pat Lundholm Jessie and Paul Luttrell Carol Arone and Mark Lutz Debbie and Richard Lyon M. Alton French Charitable Fund Machias Savings Bank June and Andrew MacLellan Sherry and Scott Macleod Maureen MacMillan Elizabeth and John Mahoney Maine AARP Maine Cancer Foundation Maine Community Foundation Maine Water Company Cheryl Mancini Mani Q Spa Joseph Manuel March of Dimes Maritime Energy Sally Marki Dana Marriner Francis Marsano, Esq. Marshall Carpet Cleaning Eleanor and Carroll Martin Karen Martin Susan and Hugh Martin Clara Mason Masters, Fowlie & Engelberg, CPAs Carol Mather Victoria Matthews Sandra Mattson Lori and David Maxwell Susan Maxwell Josephine McAlary Marian McAleenan Sharon and Kevin McDermott Janet and Gregory McElroy Bart McGraw Sidney McKeen Susan McKinley, MD and Kenneth McKinley Ina McKinney Christine McMahon The Meadows Meadows Golf Club Margaret Mednis Megunticook Golf Club Noreen Mellor Paul Merriam Florance and Lewis Merrifield Jane and Robert Merrill, MD Joseph Messler, Jr. Pat Messler Lauren Michalakes, MD and Chris Michalakes, DO Midcoast Cancer Classic Midcoast Endodontics, PA Midcoast Federal Credit Union Mid-Coast Kennel Club of Maine, Inc. Katherine Migliorato

Anne and Robert Miles Isabel Milewski Carol and Edward Miller Kathy and Daniel Miller Minneapolis Foundation Zareen Taj Mirza Cheryl Mitchell, MD and Thomas Mitchell, MD Linda Mitchell Maryann and Archie Mitchell Morgan Mitchell Richard Mitchell Patricia Mollison J. Barry Monaghan Ann Stuart Montgomery Cary Slocum and Glenn Montgomery Shirley and Harry Moody Elinor and Albert Moore Mary Moore Moose Crossing Karen and David Moraisey

New England Rail Excursions, LLC New Hope for Women Avis and Ralph Newcomb Charlotte Newhall Claudette and Gerald Newhall Judith Newman Ellen and H. Gilman Nichols, Jr. Maxine Nickerson Elizabeth and Jeffrey Nims Andrea and William Norfleet Norma H. Dutch Living Trust Anne and Richard Norman Northeast Delta Dental Foundation Northport Golf Club Laurelyn Northrup Diane Norton and Sandy Ellsworth Doris and Dennis Norton William Nuesse, MD Oakland Park Bowling William Oberholtzer

The Waldo County General Hospital Aid Board From left: (front row) Sally Millhorn, Wilma Moses, Phyllis Gaul, Geary Tibbetts, Ditty Shute; (back row) Charlie Grady, Jane Doak, Clare Tresham, Peter Tidd Mary Moran, MD Kathleen Morgan Liz and Perry Morgan, Jr. Lyndon Morgan, MD Caroline and Wayne Morong Edward Mosher, II Mount Battie Car Wash Mount Pleasant Dental Care Frank Muddle Molly Mugler Brenda and John Mullen Hilda Mullen Dorsey and James Murray, II Richard Myers Natanis Golf Club Needful Things and Services, Inc. and Wen-U-Need-Us Storage Beverly and Wayne Nelson Carolyn and Robert Nelson Cynthia and Charles Nelson Laura Capizzi-Nelson and Dennis Nelson Owen Nelson, MD

Mary Smyth, MD and Thomas O’Connor, III, MD Eleanor O’Donnell Offshore Restaurant Janice and Robert Ogier Jill and Francis O’Hara, Sr. O’Hara Corporation Bonnie Okonek Donna O’Leary Once a Tree George Orestis Janice and Lincoln Orff Laurie and Bruce Osgood Vickie and Richard Otis Jan and Jim Owen Gari Oxton Cynthia Page Park Street Grille Laura Parker Elizabeth Parsons Phyllis and Milton Parsons Priscilla and Keith Patten Margie and Frederick Peabody

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Thomas Peacock The Pearl Restaurant Linda Pearse Diana and Jethro Pease Margaret Pease and Hon. Alan Pease Penobscot Bay Regional Chamber of Commerce Penobscot Bay YMCA Penobscot County Bar Assoc.

Anne Marie Ahearn and Nathan Perkins Suna and Jeffrey Perkins Diane and Alfred Petterson Rachel and Gary Philbrick Pike Industries, Inc. Dora and Roscoe Pinkham Muriel Pinkham Craig Piper Helen Plourd Helen Popp Estate Rose and Alan Post Linda and Donald Potter Preceptor Chapter of Beta Sigma Phi Sorority Primo Marcia and Maynard Prock Prock Marine Company Professional Pet Grooming Debra and Eric Pronovost PTC - Bangor Tina and Joe Pyne Carrie and Chris Quatsoe Pat and Larry Quinn R. B. Allen Co., Inc. Karen and David Radcliffe, Sr. Michelle Radloff Hayley Rae Mildred Rainey Timothy Randall Frank Rankin Rattling Stick, Inc. Catherine Rayner RE/MAX Jaret & Cohn Betsy and Christopher Rector Kevin R. Redding David Reed Mary Chris Reese Sally Landsburg and Andy Reichline Susan and Robert Remsberg Catherine and Alfred Reynolds Louise and Earl Reynolds Rheal Day Spa Rhumb Line Lourene Rich Jennie Richard Diana Rigg Jonathan Rigg Robert Risch Louine Robbins Ruth Robbins Robert W. Baird & Co. Elaine and Thomas Roberts Cynthia and Edgar Robinson Peggy Robinson Rock City Cafe Rock Harbor Brewery Rock Harbor, Inc. Marilyn and James Rockefeller, Jr.

Rockland Festival Corp.

Rockland Ford Rockland Golf Club Rockland Lodge No. 1008 Rockport Diner Rockport Lobster Col. Manley Rogers Martha and Paul Rogers, III Valera and Richard Rohrer Phoebe and Hugh Ronalds Ann and Gaspar Ronco Patricia and Donald Ross Rotary Club of West Bay Sarah Ruef-Lindquist and Peter Lindquist Anne and Bjorn Runquist Lorna and Carlton Russell Marie Schumann and Peter Russell Sadie and Harry Davis Foundation Salter Labs Samoset Resort Honora Samway Mary and D. Laine Santa Maria Jamie and John Sapoch, III Sara Montgomery Estate Mary and Glen Sargent Terrie and Dean Sasek Christine Savage Sally and Thomas Savage The Savage Family Foundation Molly Schauffler Walter Schiff Deborah Schilder and Fritz Burke Doris Schmidt Estate Meg Barclay and John Scholz Schooner Bay Taxi Susan and Marshall Schorin Constance and Julia Schulz Michele Scribner Sea Dog Brewpub Camden, LLC Seagull Cottage Searsport Bay Area Lions Searsport Pines Golf Course Carolyn and Steven Seidell Ashley Serotta Diane Sharpe Anna and George Shaw Shaw’s Supermarket Sheepscott Links Golf Course Muriel Sheppe The Sheridan Corporation Judith and John Sherman Ruth Shimp Kristina and Jeffrey Shula Selma and Melvin Shure Dorothy Shute Janice Shute Sue and Jon Sibley Vicki and Keith Siegel Dorothy Simmons Jean Simmons Judith and Dennis Simmons Karen and Keith Simmons Norma Simmons Gayle and Herbert Simons Ellen Sinclair Lisa and Donald Sirois Sisters Two Hair Design

Patricia and John Slifka, III Slipway The Smiling Cow Cynthia and Nicholas Smith Eleanor Smith Leigh and Ronald K. Smith Nancy Smith Philip Smith, Jr. Rita Smith Susan and Joseph Smith, Jr. Mary and H. Gordon Smyth Ann and John Snow Brenda and Bruce Snyder Carole and T. Richard Snyder Mary and Ralph Snyder, DMD Patricia and Arnold Snyder, Jr., PhD Anne and Anthony Solley, MD Diana and Robert Sommers Judy and Marshall Sonksen Deidre Sousa Southend Grocery Andrea and Jeffrey Space Barbara Spear Janet Specht Spectrum Medical Group Pat and Arch Spencer Bonnie Spieldenner Janice and Frank Splaine Pamela and Merton Sprague, Jr. Roger Sprague Spring Meadows Golf & Banquet Kathryn and Arthur Sprowl St. George River Cafe Susan St. John Jane Staman Jan and Stephen Staples Linda and Robert Starbird Grace and Frank Stearns, Sr. Judy Stein Sarah and Robert Stein, MD Pat Ashton and Bob Steinmetz Shirley and T. Douglas Stenberg Joyce and Richard Stevens Brenda and Wayne Stinson Charlene and Doug Stone Nancy and Robert Stover Strout & Payson, P.A. Rich Stuart Rita and Douglas Sukeforth Pasek Corporation Employees Supreme Lending Sally Sweezey Jane Sylvester Janey and Stuart Symington, Jr. Vicki Tarbell Smith Lynne and Martin Taylor Susan and Michael Taylor Judith and Francis Terrio Michelle and John Terry Theo B. Camisole & Co. Helen and Joseph Thibodeau Georgie Thomas Thomaston Grocery Thomaston Place Auction Galleries Donald Thompson Connie Thyng Lill and Bob Till Barbara and Paul Tilley

Christina and Albert Tilt, III Carol and Douglass Timberlake Jean and Rufus Titus Mary Ann and Richard Topping Anna Towers Town of North Haven Elizabeth and Laird Townsend Tracy Townsend Trackside Restaurant Jean Tracy, PhD Trade Winds Motor Inn Marilyn and C. Brian Trask The Treasured Leaf Tea Company Clare and Christopher Tresham Nancy and Robert Trone Trowbridge Foundation Betty and Robert Tuthill Kim Tweedie Uncle Wiley’s Marie Underwood United Midcoast Charities, Inc. United Way of Mid Coast Maine, Inc. Vafiades, Brountas & Kominsky Linda Oskamp and John Vallely Peter Van Alstine Marion Vandersteel Nancy and David Vanorse Howard Varney Janan and David Vaughn Faith Vautour Donalene and Dana Verge Viking, Inc. Village Square Quilts Amerine Villiard Vinolio Elizabeth von Felten, MD and Ken von Felten Michael and Nolan Voncannon, Jr. Laura and Patrick Wack, Jr. Jeanne and Donald Wagner Waldo County YMCA Roberta and Gary Walker Sheldon Walker Wal-Mart Walmart Foundation Sharron Walsh Jane and Mark Waltz Jonathan Ward Linda and Dennis Ward Mary and Eugene Ward Albert Warren Judith and Forrest Warren

Wasses Hot Dogs Waterfront Restaurant Wawenock Gulf Club WCGH Aid Lee Webb Dee and Michael Webber Wendy and Robert Weiler Connie and Neil Welt Pat and Ken Wentworth Josephine Wescott Natasha Westbrook Diane and Kenneth Weymouth Marie Weymouth Ellen and Richard Wheeler Debby Wheelock and Chuck Paine Marian and Henry White, MD Marion and Raymond White Maureen Whitehouse Lucy and Frank Whiting Joan and Baird Whitlock, PhD Peny Whitney-Asdourian Carol and Ronald Whittle T. Robert Wiggins, Jr. Wiggin’s Meat Market Susan and Larry Wilcox Sara and Peter Wilds Betsy and Gary Willey Glenice and Kenneth Williams Beverly and Penn Williamson, Jr. Lois Williamson Eleanor and Jeffrey Willmann Bette and Kendall Winchenbach Cynthia Winchenbach Debra and Alan Winchenbach Joanne and Gary Winchenbach Nathaniel Winchenbach Charlotte Witham Nathalie and Eugene Witham Priscilla and Barton Wood Arlene and Chandler Woodman Tonne Woodward Susan Wootton Hon. Trish and Capt. John Worth, III Beverly Worthington Patricia and Sherwood Wotton Patricia and Stephen Wright, Jr. Sonja Wyllie Barbara Yatsevitch Bonnie and Malcolm Young Charlotte Young Teri Young Hilje and Adriaan ZurMuhlen

Pen Bay Waldo Healthcare Foundation Board of Trustees Joanne Billington, Chair Ann Bresnahan Mark Breton Micki Colquhoun Jane Conrad Mark Eggena, MD Dale Kuhnert Jane Merrill Caroline Morong Nathan Perkins

Names in italics indicate donors who have passed away.

Note: This report recognizes giving to CHA organizations and the Sussman House as recorded October 1, 2016, to September 30, 2017. Although every care has been taken to ensure accuracy, there is always the possibility of error.

If we inadvertently omitted your name, or if your name is incorrect in the listing, we apologize. Please bring your concerns to our attention so that we may correct our records and acknowledge you properly in subsequent recognitions.

We appreciate your comments and feedback. Please contact the Pen Bay Waldo Healthcare Foundation at 207-921-6713.

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EX-OFFICIO MEMBERS Bill Caron Stephanie Lash, MD Benjamin Mailloux, MD

Stephen Hanscom Secretary

David Flanagan Treasurer

Carole Brand Vice-President

Lee Woodward Jr. President

BOARD OF DIRECTORS Coastal Healthcare Alliance

TRUSTEES Joanne Billington James Delehanty, MD Gregory Dufour Syrena Gatewood Ann Hooper Paul Klainer, MD Dale Kuhnert William Lambie, MD Jennifer McKenna, MD Deborah Peabody, MD Catherine Reynolds J.B. Turner Lee Webb Cornelius Yetman, DO

Coastal Healthcare Alliance 756 Commercial Street Rockport, ME 04856