“THE STRENGTH OF PEMA SERVICE IS THE TEAM” Tuomas Elo, PEMA Service Director
When Tuomas Elo took over as the PEMA Service Director, he knew that while any new job has its challenges, this one would bring lot of opportunities as well. According to Elo, the strength of PEMA Service Team lies in their professionalism and experience, as well as understanding the customer processes. “Upon joining Team PEMA, I was naturally excited for new challenges. I knew that this situation would offer a lot of opportunities. Even though the work here varies from my previous experience, the basic frames around service and after sales work apply to any industry”, explains Tuomas Elo, Service Director of Pemamek. As Pemamek delivers products and solutions worldwide, the Service Team is also constantly on the move. Elo speaks very highly of PEMA Service Team, which consists of 15 personnel. “The strength of PEMA Service is the team. We have hard-working people with the right attitude and extensive experience. We also have a good understanding of the customer processes – we are not “just mechanics”. As we travel quite a bit, we have built a solid structure
to stay in touch consistently; from premeditated meetings to regular messages and calls.” While 50 years of business is a great acknowledgement, Pemamek is above all an innovative company with a future-oriented mindset – and this applies to PEMA Service Team as well. Elo and his team know that in order to reach the big goals, it is crucial to master the small details; “We have to keep doing the small things right in order to have a stable foundation for future goals. We want to improve our service level and maintain a close cooperation with our customers. We want service to be an essential, profitable part of business, and furthermore, we want to expand to new market areas and have PEMA service personnel around the world.”
QUICK FACTS about PEMA Service
120
days
Spent abroad yearly per expert
10
years
The average of service experience per expert
PEMA Service also provides remote support trough Robotics and PLC helpdesks
