April 2024

No1 Hospitality Marketing Platform

April 2024

Head Of Marketing -Daniel Draper

Contents

dan@highendhospitality.co.uk 07507941770

P05-08 Hot Hospitality News

Sales Manager – Molly Lloyd molly@highendhospitality.co.uk 07704036444

P11-15 Come In We’re Open!

Accounts – Amanda Lock amanda@highendhospitality.co.uk

P19-24 Revealed…

Editors - Lillian Graham info@highendhospitality.co.uk Editors Assistant – Louise Young info@highendhospitality.co.uk

With over 25 years experienced team behind us we will be happy to help promote any brands or stories you would like to share.

P33-36 Holiday Safety And more amazing content inside…

For your daily dose of Hospitality news, please subscribe to receive a copy of our monthly magazine.

Hot Hospitality News

CHESSINGTON ANNOUNCES ITS EVENTS FOR 2024 Chessington World of Adventures Resort has announced its seasonal events for 2024, including a NEW Summer Festival, which joins the calendar of annual family ‘eventures’ at the Theme Park and Zoo for Easter, Halloween and Christmas too.

EGGSPLORERS! Get ready for a ‘cracking’ Easter as Eggsplorers! returns for a second year on select dates from Saturday March 23to Sunday April 14. Meet Bonnie, the Easter Bunny, before hunting for GIANT decorated Easter eggs across the Resort.

Plus, burrow through the underground town of Enchanted Hollow, where the whimsical and charming animal residents are celebrating Easter for the very first time in the town’s history.

NEW SUMMER FESTIVAL With school out for summer, it’s time to party at Chessington’s NEW Summer Festival, hitting the stage from Saturday July 20 all the way throughto Sunday September 1. The Resort will come alive with a whole heap of entertainment and live music perfect for festival-goers of all ages. Feast too on delicious bites from around the world.

HOWL’O’WEEN Things get spooooooky once again at Chessington for Howl’o’ween on select dates from Saturday October 5 to Sunday November 3. With rides at dusk, trick or treating and award-winning live shows… fang-tastic fun awaits.

WINTER’S TAIL Finish 2024 at Chessington’s Winter’s Tail for festive family fun on selected dates from Saturday November 23 to Tuesday December 31. Meet the main man himself, Father Christmas, in his grotto, plus traditional carollers fill the Resort with song.

Oh no it isn’t… oh yes it is! There’s even a pantomime too.

Enjoy Britain’s Wildest Sleepover and benefit from…

• An overnight stay in one of our themed Resort Hotels or Explorer Glamping • 1 day entry • A delicious breakfast • Access to Savannah Splash Pool* • Early Ride Time** • PLUS, all Resort accommodation includes FREE parking and funfilled evening entertainment!

AS WELL AS ITS THEME PARK, ZOO AND SEA LIFE AQUARIUM, ALL OF CHESSINGTON’S SEASONAL EVENTS ARE INCLUDED IN THE TICKET PRICE*. TICKETS START FROM £34PP WHEN BOOKED ONLINE AT CHESSINGTON.COM OR VISIT AS MANY TIMES AS YOU LIKE IN 2024 WITH A CHESSINGTON ANNUAL PASS – ON SALE NOW UNTIL FEBRUARY 18, 2024, FOR £69PP FOR A SILVER PASS OR £109PP FOR A GOLD PASS. TWO HOTELS AND A GLAMPING SITE ALSO ALLOW GUESTS TO EXTEND THEIR VISIT TO CHESSINGTON WITH A SHORT BREAK TOO.

Hot Hospitality News

Hot Hospitality News

PALLADIUM HOTEL GROUP KICKS OFF THE 2024 SEASON IN IBIZA, MENORCA AND SICILY WITH NEW FEATURES Promising guests a year of exciting new features, Palladium Hotel Group will open its range of seasonal European properties from March 2024.

This year will see Grand Palladium Palace Ibiza Resort & Spa’s first full summer season following 2023’s renovations.

BLESS HOTEL IBIZA Opens 26 April, closes 19 October Located in the tranquil Cala Nova, BLESS Hotel Ibiza offers tailormade luxury experiences for the most discerning of travellers. BLESS Hotel Ibiza, a pioneer in the concept of hedonistic luxury on the island, will welcome guests back to its flagship Michelin-starred restaurant headed up by Spain’s most decorated chef: Etxeko Ibiza by Martín Berasategui. The Epic Infinity Lounge, the hotel’s impressive sky bar, stands out for its premium light bites which combine Latin and Japanese flavours and panoramic views of the Mediterranean Sea. This season promises exciting live music performances from jazz bands and DJ sessions at sunset.

Lead-in rates for a five-night stay at BLESS Hotel Ibiza on a B&B basis start from £738 per person based on a Deluxe room.

HARD ROCK HOTEL IBIZA Opens 22 March, closes 26 October Hard Rock Hotel Ibiza, on the White Isle’s vibrant Playa d’en Bossa, delights music lovers with its themed facilities, including a signature Rock Spa®, Body Rock® gym and Hard Rock Roxity Kids Club™. The signature Hard Rock vibes, complemented by The Ninth rooftop bar and unique Sublimotion and Tatel Ibiza dining experiences, promise an easy-going stay in line with Ibiza’s personality. From late May to the end of September, visitors can rock out to classic 80s and 90s anthems at the popular Children of the 80’s events. Alternatively, special Sound of Your Stay® services allow guests to enjoy a Fender Guitar, a Crosley turntable or a curated personalised playlist from the comfort of their room.

Lead-in rates for a five-night stay at Hard Rock Hotel Ibiza on a room-only basis start from £525 per person based on a Deluxe room

Hot Hospitality News

How to Run a Zero-waste Restaurant in 5 easy steps The UK hospitality industry creates £3.2 billion of food waste each year. From perfectly edible leftovers to excess packaging, there’s a lot of avoidable waste within the sector.

Low and zero-waste restaurants are a growing trend in 2024, and waste experts from BusinessWaste.co.uk are this trend’s biggest supporters. Restaurants can officially be seen as “zero-waste” when 90% of their waste is reused, recycled and diverted from landfill.

Waste expert and company co-founder Mark Hall has shared the main processes business owners should set in place to run a zero-waste restaurant.

Step 1: Conduct a restaurant waste audit Every restaurant is different, and the path to zero waste begins with an audit of the current waste practices. Evaluate the bins, their types, numbers, and sizes to understand the regular waste output. Identify key areas for waste reduction and start with achievable goals, gradually working towards eliminating waste from all streams.

Step 2: Reduce food waste in the kitchen Optimising food waste in the kitchen is a lot easier than controlling customers’ leftovers. A few effective ways are by creating a smaller menu and storing all ingredients properly.

Use seasonal and local produce where possible to minimise the fuel pollution caused by long-distance transportation.

Restaurants often produce large amounts of oil that are then disposed of improperly and pollute the environment – use less oil and even reuse the oil where possible! As for the leftover foods, consider greener alternatives such as composting or donating it to animal charities or farms.

Step 3: Follow the FIFO rule for stock control First In First Out (FIFO) is a straightforward way to reduce food waste. Prioritise items with the shortest use-by dates at the front of shelves and place newer food to the back.

Train your staff in this process and conduct weekly reviews for stock rotation. Clear labelling with dates and allergens aids inventory management and prevents accidental disposal of usable food.

Step 4: Avoid packaging and plastic waste The single-use plastic ban means restaurants should no longer provide disposable items like plastic cutlery or cups, and instead have washable and reusable dishware only.

With this being a huge waste source for restaurants, consider working with suppliers that have plastic-free packaging only and minimise packaging use as much as possible.

Step 5: Provide paperless menus and receipts Switching to online menus via QR codes or providing digital tablets are the most effective ways to reduce paper waste.

Real-time updates help kitchen management, and seasonal changes are seamless online. Another option that might work even better with a cosy café vibe might be chalkboards used as small menus.

FOR A FREE, NO OBLIGATION QUOTE www.indigoshading.co.uk

enquiries@indigoshading.co.uk

01352751889

Hot Hospitality News

PONANT is the First Maritime Cruise Line to Achieve Green Globe Certification All PONANT ships have just obtained Green Globe certification. An international standard for travel and tourism stakeholders, the certification is recognition of PONANT’S commitment to more responsible tourism.

“Green Globe certification, a global tourism industry standard, is a key element of our commitment to ensuring accountability for our actions. “ “It’s important for our guests and also for continuing to encourage the whole maritime sector to realise its environmental transition.” explains Wassim Daoud, Head of CSR and Sustainability at PONANT. He continues: “What sets this certification apart is that it is based on continuous improvement. While our goal this year was to obtain it, the major challenge in the coming years will be to keep it”. Green Globe certification has been awarded to all four Sisterships in the Le Boréal series, the six PONANT Explorers,

Le Commandant Charcot and the sailing yacht Le Ponant.

This result rewards the commitment of all PONANT teams over the past several years to reduce their environmental footprint and contribute to more sustainable tourism.

In pursuing the same goal to reduce air emissions, PONANT has also undertaken to equip its entire fleet with catalytic systems to reduce nitrogen oxide (NOx) emissions and shore power connection systems in ports, which means engines can be switched off. Both these technologies will be fully deployed by the end of 2026. PONANT has set itself a target to reduce its CO2 emissions by 30% per cruise day by 2030, compared to 2018.

Since 2019, the entire fleet has been using Low-Sulphur Marine Gas Oil (LS-MGO) which has a sulphur content below 0.05%, 13 times lower than current maritime standards, significantly limiting its atmospheric impact.

The company has also made great strides in reducing waste production. A strategy of gradually phasing out single-use plastics has been implemented since 2021.

This has been notably realised through the deployment of Nordaq filtration units for onboard production of drinking water from seawater.

It is then distributed via water fountains or in recyclable glass bottles, facilitated by an onboard encapsulation chain. In 2022, this strategy meant that nearly 390,000 single-use bottles, that’s five tonnes of plastic, were avoided (compared to 2019). The company has also reviewed all its onboard operations to eliminate other sources of plastic waste and continues to pursue its zero single-use plastic objective in 2024.

PONANT pays close attention to its impact on local communities and strives to build connections with people that go beyond business exchanges. A scouting mission in the Bijagos archipelago in Guinea Bissau resulted in a programme to rebuild the school in Anipoc village on Caravela island, funded by the PONANT Foundation.

This isolated area has been recognised as a UNESCO Biosphere Reserve since 1996. After meeting the ESCAMA Foundation, which has been working with the locals for several years, PONANT teams decided to get involved in a project that would make a real difference to the school’s hundred pupils and around 200 adults who are now benefiting from literacy programmes.

In addition to the construction work, the PONANT Foundation is also funding teachers’ salaries while the community gets organised to provide them with on-site support. Much emphasis is also placed on ecoresponsible management of the school, including sorting and recycling waste, having access to clean drinking water and solar-generated electricity.

Hot Hospitality News

ENJOY A FAMILY EASTER BREAK AT FOREST PINES HOTEL & SPA A fun-filled family weekend -Join the hunt for Easter eggs during an Easter break in Lincolnshire at Forest Pines with the family.

Relax by the pool, grab a breath of fresh air during a woodland walk and spend quality time with loved ones during the four-day weekend. Head out into the quaint market town of Brigg for the day and why not compete to see who can get their hands on the most Easter eggs this year?

THE SPRING SALE IS HERE! Longer days and warmer weather are just around the corner, so don’t waste them. Save 20% off Two Night Breaks with Breakfast, plus you can add on dinner. You'll also enjoy a FREE Welcome Drink when you book direct.

Not forgetting, we've got great offers on Spa & Golf!

Book by 22 April for stays until 3 June 2024.

FAMILY BREAKS Make the most of the Easter holidays with a trip to Lincoln. Take the kids out for a day of animal fun at Rand Farm or delve into 1000 years of history at Lincoln Castle.

AFTERNOON TEA Afternoon Tea is the perfect way to spend quality time with the family. This Easter join us for a delectable afternoon with a choice of four afternoon tea's.

FAMILY ATTRACTIONS IN LINCOLN There's something for everyone! Create some new family memories when you stay with us at Forest Pines. Aside from exploring the hotel and grounds, head out into Lincoln where there’s a variety of family-friendly activities to take part in…

‘Experts reveal tips on keeping your home safe whilst you’re on holiday’ With many Brits planning their holidays for 2024, ensuring your belongings remain safe in your home is important, as an empty house could easily be acknowledged by unwanted visitors.

Use smart plugs for lights Not everyone has sophisticated lights that dim or are on a timer in their homes, but there is no need to run up a huge electricity bill or break the bank by leaving them on all day.

Consider purchasing a few affordable smart plugs for lamps around the house, particularly in rooms that will be visible to passers-by.

Whether you’re heading on a bank holiday getaway or a twoweek excursion abroad, anything from gadgets to expensive clothing can be vulnerable without proper precautions being taken.

However, experts at Howden Insurance have revealed their top tips on keeping your house safe to reduce the risks of being faced with house damage, stolen items, and loss of personal property upon returning from your holiday.

This way, you can turn lights on and off when you like and needn’t worry about leaving lights switched on for hours on end throughout the day and night. As a result, the house will seem as though it still has occupants inside and the property is not empty.

Make sure to set your alarms It may seem like the most obvious way to warn off burglars is by simply locking your doors to keep them out, but it can be easily forgotten if you are late for a flight or trying to avoid rush hour – and even when your doors are locked, it does not guarantee that burglars won’t find another way in. Ensure your alarms are set whenever the house is vacant to make sure any unwanted visitors will be caught almost immediately. the nighttime.

Be mindful of social media It is very easy to forget that it is not always just your friends who can view your profiles on certain social media platforms. As much as everyone likes to show off their chosen holiday destination, it may make your house a more attractive target and increase the chance of a break-in. Social media posts from your activities abroad are entertaining and popular to watch, but the wrong people can easily acknowledge them.

To avoid this, ensure that images or videos you share from your holiday away are only visible to your friends, and turn any accounts on private mode so that only people you trust know your true location. Depending on how much you share on social media, any indication of your whereabouts can be suggestive as to when you are most likely to be away from home.

Let your neighbours and landlord know if you are planning on going away It is particularly important to let the people around you know if you will be absent for a short while, regardless of whether this is just for a night or two. If neighbours are aware that you’re gone and hear noise coming from around your house, they would know to treat it as suspicious activity and take further action if needed.

If you are a renter, letting the landlord know you aren’t going to be home would be beneficial for their peace of mind as well as yours.

They may even visit the property to make small changes, such as giving the curtains and blinds an adjustment so that it looks like someone is home.

Imply security is in place While your house may not be fitted with CCTV due to its costs, burglars aren’t necessarily aware of this. It may be worth investing in some signs to put in your window or by the front door with ‘CCTV in operation’, or any sign to imply that the house is under surveillance. It is a simple but effective way to warn off burglars, and it won’t be as pricey as genuine surveillance appliances; thus, it is a simple yet effective way to help keep your house safe and secure while you are away.

However, a doorbell that features a camera, such as Ring, may be a worthy investment so that anyone approaching your house can be viewed on your phone, no matter your location; prices can vary from £50 to £300 on websites like Amazon, depending on the brand you select.

A spokesperson from Howden Insurance has commented on these findings: “Going on holiday should be a joyous occasion where you get to enjoy time away from work with friends or family. However, there is always a concern that intruders could reap the benefits of an empty house filled with lots of valuable possessions, so it is important to be vigilant of your home’s safety when planning a trip. Fortunately, there are certain steps you can take to reduce any worries about your home and make sure you can enjoy your well-deserved holiday to the full extent.”

Elevating The Guest Experience: The Power of Innovative Surface Design in Hospitality - Leo Maher, Surface Wow. Today’s digital age is all consuming. But pixels stand no chance of competing against the real-world when you invest in making your hospitality establishment, be that a hotel, restaurant, spa or coffee shop, a sublime experience for your clients.

As the owner of Surface Wow, a company dedicated to inspiring innovative surface design, I've witnessed firsthand the transformative impact that thoughtfully crafted spaces can have on guests' wellbeing and engagement. There’s no limit to what you can do with any surface in your business. And trust me, your guests will notice when you invest in the wow factor.

Fostering Wellbeing Through Design To say we live in a time dominated by screens and virtual connections is an understatement. For this reason, the importance of real-world experiences cannot be overstated.

Hotels and restaurants have a prime opportunity to offer guests a refuge from the digital noise by designing spaces that promote wellbeing and sensory engagement. From calming textures and colour palettes that soothe, delight and/or invigorate (acid pink and green, anyone?) to biophilic elements that connect guests with nature, every design choice can contribute to a sense of tranquillity and rejuvenation.

For hotels, incorporating wellness-focused surfaces in guest rooms and common areas can enhance the overall guest experience. This is not just about Instagram pics, though your guests will want to do your marketing for you when you provide them with something magical in the form of a designer space.

This is about showing your guests you’ve really considered their needs and enjoyment when they spend time in your establishment.

Materials that invite touch evoke a sense of comfort.

Dynamic wall treatments that create visual interest stimulate the senses.

These might be at opposite ends of the spectrum, but both experiences take people out of their digital bubbles. By prioritising guest wellbeing in design decisions, hotels can create environments that foster relaxation and rejuvenation, encouraging guests to unwind and disconnect from the digital world. Similarly, restaurants can use innovative surface design to create immersive dining experiences that engage all the senses.

Creating Engaging Real-World Spaces

Whether it's a textured feature wall that adds depth and dimension to the space or a statement ceiling adorned with natural elements, thoughtful design can elevate the dining experience and leave a lasting impression on guests.

Ambience is as key an ingredient as any used by the chef in the kitchen.

Innovative surface design can play a pivotal role in shaping the atmosphere and ambience of a space, setting the stage for memorable experiences that transcend the digital realm.

By incorporating elements of biophilic design and sensory stimulation, restaurants can create environments that delight the senses and encourage mindful eating, enhancing the overall dining experience for guests.

In an age where virtual interactions often take precedence over real-world connections, hotels and restaurants have a unique opportunity to create spaces that encourage meaningful interactions and human connection. In fact, the hospitality industry has an opportunity to beat the meta verse at its own game.

For hotels, creating communal gathering spaces with dynamic surface treatments can foster a sense of community and belonging among guests. Whether it's a vibrant lobby adorned with striking wall murals or a cosy lounge area with inviting textures and patterns, these spaces can serve as hubs for social interaction and connection, encouraging guests to engage with one another in meaningful ways.

Likewise, restaurants can use surface design to create immersive dining environments that stimulate conversation and engagement.

Leo Maher, the owner of Surface Wow

From interactive tabletops that showcase digital menus and interactive content to statement walls that serve as conversation starters, every design element can contribute to a memorable dining experience. By creating spaces that captivate the imagination and inspire conversation, restaurants can offer guests a welcome respite from the digital world and create moments of genuine connection and camaraderie.

Innovative surface design has the power to transform hospitality spaces into immersive environments that foster wellbeing, engagement, and connection.

By prioritising guest experience and creating spaces that resonate on a deeper level, hotels and restaurants can offer guests a welcome escape from the digital noise and create memorable experiences that leave a lasting impression.

LET YOUR WALLS BE THE WOW!

Our eco

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PALLADIUM HOTEL GROUP KICKS OFF THE 2024 SEASON IN IBIZA, MENORCA AND SICILY WITH NEW FEATURES Promising guests a year of exciting new features, Palladium Hotel Group will open its range of seasonal European properties from March 2024.

This year will see Grand Palladium Palace Ibiza Resort & Spa’s first full summer season following 2023’s renovations.

Looking ahead, Palladium Hotel Group will add two new Only YOU Hotels properties to the portfolio, in Seville (2024) and Venice (2025). It has also taken over management of 45 Times Square – the first property managed by the group in the US – which will transition into an Only YOU Hotels property.

In the first quarter of 2024, Palladium Hotel Group expects to reach nearly an 80% occupancy rate with an increase in RevPar of 8% compared to last year. In the second quarter of 2024, the group forecasts an expected global occupancy rate of over 70%, with a 10% increase in RevPar. Across Palladium Hotel Group’s European portfolio of hotels and resorts in the Balearic Islands and Sicily, there is something for every type of traveller to get excited about this spring.

HARD ROCK HOTEL IBIZA Opens 22 March, closes 26 October Hard Rock Hotel Ibiza, on the White Isle’s vibrant Playa d’en Bossa, delights music lovers with its themed facilities, including a signature Rock Spa®, Body Rock® gym and Hard Rock Roxity Kids Club™. The signature Hard Rock vibes, complemented by The Ninth rooftop bar and unique Sublimotion and Tatel Ibiza dining experiences, promise an easy-going stay in line with Ibiza’s personality.

From late May to the end of September, visitors can rock out to classic 80s and 90s anthems at the popular Children of the 80’s events. Alternatively, special Sound of Your Stay® services allow guests to enjoy a Fender Guitar, a Crosley turntable or a curated personalised playlist from the comfort of their room.

BEST MUSIC DESTINATIONS USHUAÏA IBIZA BEACH HOTEL Opens 19 April, closes 15 October The beating heart of the Ibiza party scene, this spectacular property boasts 415 rooms, including the Anything Can Happen suite, complete with a hydro-massage bathtub, a spectacular king-size bed and a bathroom with a dual “sensual” shower system. In 2023, the hotel underwent renovations of its common areas and culinary spaces, including The Oyster & Caviar Bar and The Beach.

In addition to the live music performances at the iconic onsite club, visitors will be treated to a creative gastronomic offering, ranging from Asian cuisine and flavours of the Mediterranean to premium steak, among other surprises.

Lead-in rates for a five-night stay at Ushuaïa Ibiza Beach Hotel on a room-only basis start from £525 per person based on a Superior Double Room (Tower)

BEST ADULTS-ONLY ESCAPE PALLADIUM HOTEL PALMYRA and PALLADIUM HOTEL CALA LLONGA Open 27 March and 22 March respectively, close 6 October and 26 October respectively Both the adults-only Palladium Hotel Palmyra in San Antonio and Palladium Hotel Cala Llonga in Santa Eulalia offer a wide range of activities and live performances to keep couples and groups of friends entertained, as well as spectacular views and direct beach access, surrounded by a beautiful natural environment.

Lead-in rates for a five-night stay at Palladium Hotel Palmyra on an all-inclusive basis start from £402 per person based on a Deluxe room.

Lead-in rates for a five-night stay at Palladium Hotel Cala Llonga on an all-inclusive basis start from £417 per person based on a Deluxe room.

The ultimate fitness + recovery hotel, SIRO One Za’abeel is now open in Dubai Kerzner International, renowned for its trailblazing approach to luxury hospitality, proudly announces the opening of SIRO One Za’abeel, the inaugural hotel under its ground-breaking SIRO brand.

With a dedicated Recovery Lab for mindfulness practices, holistic classes, and advanced treatments, alongside an expansive Fitness Lab boasting state-of-the-art facilities, SIRO One Za’abeel provides access to a team of in-house experts complemented by state-of-the-art body composition analysis allowing for truly personalised fitness and recovery programmes.

Situated within the iconic One Za’abeel development in Dubai, SIRO One Za’abeel offers a paradigm-shifting guest experience, focused on fitness and recovery. Seamlessly integrating cuttingedge digital technology and world-class expertise, SIRO One Za’abeel empowers guests to unlock their peak mental and physical potential. A revolutionary new concept that combines transformative wellness experiences, an integrated digital strategy and personalised guidance from wellness experts, SIRO One Za’abeel sets a new standard for those seeking comprehensive fitness and recovery solutions.

This blend of cutting-edge technology and comprehensive wellness offerings ensures that guests can immerse themselves in a holistic wellness journey tailored to their unique needs, setting a new standard in hospitality excellence.

ELEVATING WELLNESS BEYOND BOUNDARIES At SIRO One Za’abeel, cutting-edge technology takes centre stage, redefining the wellness experience. The commitment to optimising physical and mental well-being is evident through the seamless fusion of science and technology across the core 5 biohacking pillars: nutrition, fitness, sleep, recovery, and mindfulness. This innovative concept responds to the increasing demand for high-quality fitness and forward-thinking wellbeing facilities positioning SIRO One Za’abeel as a pioneer in the evolving hospitality landscape.

“Prioritising fitness, recovery and self-care has become a way of life for many, and has evolved into pillar facet of modern life,” says Philippe Zuber, Chief Executive Officer of Kerzner International.

“SIRO is our direct response to this new normal. It’s our incubator concept, a merging of science and innovation to create a space that not only positively blurs the lines of wellness and hospitality but also brings together a community of like-minded individuals who want to enjoy the immediate benefits of fitness while future-proofing their health.”

For more information, please visit sirohotels.com or @SIROHotels.

Newly Relaunched Marriott Hotel Supports Local Edinburgh Charity Following Major Refurbishment The recent redevelopment of the former Holyrood Hotel to the new Edinburgh Marriott Hotel Holyrood has resulted in the property donating more than £11,000 worth of quality furniture, from armchairs and artwork to televisions and desks to Edinburghbased charity Scottish Veterans Residences (SVR).

Following the completion of an extensive refurbishment.

The charity – a registered housing support service based at Whitefoord House, within the City’s UNESCO site in the Old Town – provides supported housing for former members of the UK Armed Forces and their services are available to anyone who has served in HM Forces, Reserve Forces or Merchant Marine, regardless of age or length of service, who are homeless or at risk of homelessness.

The team have welcomed Edinburgh Marriott Hotel Holyrood’s donation as a vital contribution to their services. Kirsty Smeaton Brown, SVR’s Residence Manager at Whitefoord House, said: “The donation is a welcome surprise and addition to the Whitefoord House site, which will enhance our communal and living areas.

The hotel, also located in the heart of Edinburgh’s historic old town is now under new ownership and showcasing the renowned Marriott Hotel standards to their guests. The hotel’s interiors have been refurbished to the tune of £10m and as a result, the existing furniture from the Holyrood property was recycled and donated to the Residences to support their community.

Michael Falla, General Manager of Edinburgh Marriott Hotel Holyrood, commented: “The relaunch of Edinburgh Marriott Hotel Holyrood marked a long and exciting development for the City and the Marriott brand. The hotel team’s hard work and commitment took the Hotel to the next stage of its journey, and we are delighted to have the opportunity to serve our local community.”

To learn more about Scottish Veterans Residences and to donate directly, visit https://www.svronline.org For more information on the newly refurbished Edinburgh Marriott Hotel Holyrood, visit www.marriott.com/edimh

Amarla Hotels – The Design-Led Hotel Brand That Is Pioneering The Boutique Hotel Space In Central And South America For an intriguing blend of luxury hospitality, history, wellness and culture from super-cool hotel group Amarla, this is the hotel for you.

Nestled in the heart of Cartagena’s bustling Old City in an old 17th Century mansion, Amarla Boutique Hotel Cartagena is one of the city’s most chic hotels.

It is little wonder that the historic town in Colombia, defined by tropical vegetation and sun-bleached streets lined with elegant colonial buildings, attracted UNESCO World Heritage status. With a masterful understanding of the balance it takes to straddle both contemporary and classic forms, the hotel’s interiors are bookended by heritage and local touches, paying homage to the golden age of Santo Domingo.

It is unassuming from the street, but don’t let this fool you.

On entering, this boutique bolthole is an oasis of calm on Calle Ayos and the ideal base for a weekend of exploring Cartagena’s historic streets – an area which is one of the best-preserved and has the finest examples of colonial-era architecture in South America.

Known as being the darling of Cartagena’s creative set, the Old Town’s reputation as one of Colombia’s hottest cultural destinations was very much cemented by the opening of Amarla Boutique Hotel Cartagena. This property is a striking departure from the staid, traditional hotels that dominate the local hospitality scene and is the epitome of modern heritage—layering a contemporary interpretation of Colombian design with verdant local flora.

Founded by British entrepreneurs Asher Warr and Robin Faulkner, Amarla is the innovative hotel group who is pioneering a design revolution in South America’s hospitality arena. Since launching this property – notably their first hotel – Amarla Boutique Hotel Cartagena, has put a marker in the sand with its genuine values rooted in local culture, community and design, while redefining the luxury hospitality experience. The group continued to expand with the opening of Amarla Casco Viejo, in 2022. All properties are created in collaboration with a wealth of top local talent from the worlds of food, fashion, and design and offer travellers a cultural haven and respite in the heart of their bustling old towns.

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Hospitality Trends for 2024 “With the hospitality industry getting ready for 2024 we at Alliance have taken the opportunity to research the top emerging trends set to take hold this year.

We have identified four trends so far which are beginning to permeate the current hospitality scenery.”

Mediterranean Romantic To make this trend work you need to embrace bright, light spaces and pair them with natural tones and textures such as wooden furniture and areas of bare, undecorated walls. When trying to achieve an “Old World” Mediterranean charm we’d suggest looking to employ neutral crockery and glassware to help allow your establishment to be the main focus. Great options include Artis’ Nara Rose or the Utopia Santo ranges (both the taupe and light grey colourways) where crockery is concerned, and RCR by Steelite Essential glassware range is perfect for serving drinks.

Invitingly Glamourous For this theme the key is employing a refined colour palette but doing so in a sensible and stylish capacity. The idea is for dining spaces to not appear overwhelmingly expensive whilst still maintaining an inviting and glamourous aesthetic. Churchill’s Kintsugi Reverse is brilliant for adding a subtle hint of glamour to any table setting and works as a brilliant canvas to showcase your food. The Villeroy & Boch Rock range is also fantastic for serving a refined menu on to your customers, especially when paired with the Artis Speakeasy Swing.

Organic Brutalism Organic brutalism is a theme which is becoming popular in developed urban areas and requires the restaurant / hotel to fully embrace the notion of opposites attract. The best way to visually capture this theme is by twinning the brutally linear nature of city architecture with the softness of organic elements. When tying in your tableware with this style of décor we’d suggest Churchill Stonecast Sorrel of this Fusion range or opt for the stark contrast of the Artis Elements collection.

Nuovo Caffè The term “Let’s grab a drink” is slowly shifting from referring to have an alcoholic beverage and becoming more synonymous with having a coffee. If you serve coffee and want to attract the discerning coffee drinker, then give your social areas are more relaxed and contemporary.

At Alliance we are always up to date with the latest hospitality trends and products so call your nearest Alliance Local to see how we can help you with all your needs.

‘Experts offer top tips for booking your summer holiday’ With summer fast approaching, maximizing the excitement of a future holiday and minimizing the stress of the entire process is essential.

Insurance experts at Howden Insurance have compiled some top tips for travel enthusiasts wanting to book their 2024 summer holiday; from insurance advice to the best times to fly, these tips will provide you with insights into a successful booking process.

Take out travel insurance as soon as you book for guaranteed protection The best time to buy travel insurance is directly after booking the holiday. Depending on whether you are looking for just a single trip cover or planning multiple trips this year, the cancellation benefits from your chosen policy will begin as soon as your insurance plan comes into effect.

Whether you become injured before your holiday, are made redundant and can no longer afford it, or your passport hasn’t arrived in time, you are more likely to receive greater benefits and cover than purchasing it closer to the holiday.

Fly mid-week to save money When it comes to catching a flight, keeping costs at a minimum is a must. Tuesday is the cheapest day to book a flight, but for domestic flights, between Monday and Wednesday is your best bet for getting a great deal. For international flights, Wednesday and Thursday are the cheapest days to book, with potential savings of up to 20%.

Airfare can be prone to slight fluctuations depending on how close the flight is to the time of booking, so it is important to keep a constant eye out for any offers or deals that might occur.

Look into booking toward the end of summer for lower prices Flights are available to purchase for about a year in advance, and prices are guaranteed to change throughout the 12 months; they tend to spike closer to the time, so booking at least six months before you intend to go on holiday is recommended, especially if you are planning a long-haul flight. Prices in summer are more than likely to reach an all-time high in June and become less expensive in August, so if you have the flexibility to book later in summer, the end of August is your best bet if you want to save some money whilst still getting a healthy dose of vitamin D and sunshine.

Check Tripadvisor before booking to compare hotel prices, ratings, and inclusions It is easy to browse for places to stay abroad and select the cheapest one, but there are certain things that need to be taken into consideration; you don’t have to spend a fortune on a 5-star hotel to guarantee good quality and a great stay. Always research by comparing reviews to their prices, as cheaper hotels can have just as good recommendations as much more expensive ones.

It’s sensible to price up the offerings of different hotels – all-inclusive may seem more appealing when it comes to saving money, but some hotels can be misleading in what exactly that entails. If you’d like unlimited alcohol or drinks on your holiday, it can be a common misconception that all hotels include that in their packages. The hotel may advertise ten restaurants in the hotel but, in some cases, not all will be included in the price, so double-check the fine print to avoid disappointment upon arrival.

Avoiding the ghost broker scam Choosing the right travel insurance can be overwhelming, especially if it is your first time looking for cover for your trip. Fraudulent travel insurance providers can easily take advantage of you if you are uneducated or unaware of the potential scams you may encounter – to avoid this, ensure the agent or company you purchase from is licensed and legitimate.

A common insurance scam is the “ghost-broker” scam, in which individuals present themselves as licensed agents selling travel insurance on behalf of well-known insurance companies or ones they have fabricated. .

Be aware of “add-ons” Don’t be afraid to ask questions if you are unsure about any part of your policy, as legitimate insurance companies will have no issue answering any queries you may have. Any suggested ‘add-ons’ or extra benefits included with a main policy, such as ‘cancellation for no reason’, is a prime example of a suggested add-on that should already be included in your policy. So, there is a large chance that the said ‘agent’ is just trying to get more money out of you, and the whole insurance plan could possibly be illegitimate.

It’s essential to recognise that if it seems too good to be true, it probably is, so it’s wise to shop around first and not settle on the first policy you see.

A spokesperson from Howden Insurance has commented on the findings: “Booking a summer holiday can be a stressful time as there are so many aspects to consider, but having the right travel insurance for you is the best way to keep your mind at ease before and during your holiday so you can enjoy yourself and unwind. Insurance scams are extremely common and can be very believable sometimes, so it is important to be made aware of all the potential ones that may come your way.”

Revealed: The UK’s ‘Early Pollen Bomb’- The Hayfever Hotspots Of 2024 Revealed The UK is potentially set to expect an ‘early pollen bomb’, with pollen counts increasing. Brand new research released by NoDeposit365.co.uk reveals the UK’s pollen hotspots for 2024.

Research conducted by the expertsat NoDeposit365.co.uk analyses a study from Worcester University to reveal the average pollen catch across British regions. These figures are based on the average pollen count across spring for spring seasoned pollens.

The data reveals that the Southeast is the worst for hay fever sufferers, with a total pollen integral of 14,131 across the 92day spring period (March-June) and an average daily pollen count of 153.60.

The second highest region is East Midlands, with a total pollen integral of 12,026 and an average daily pollen count of 130.72. In third place is the West Midlands, with a total count of 6,403 and an average daily count of 69.60. Whilst Northern Ireland has the lowest pollen count of only 1,225 across spring, with a daily average of 13.32.

A spokesperson commented on the findings: “This spring residents across the southeast are likely to suffer most from symptoms of hay fever and asthma.

Due to the southeast being heavily populated, urban pollution from diesel fumes tends to supercharge pollen particles, making them even more allergenic.

The southeast has been known to have the most problem plants. Hazel is the most widespread, whilst Surrey is a birch hotspot. ” “Meanwhile Northern Ireland is the region with the least amount of pollen. Currently, the forecast for cities including Derry has very low to no pollen.

Whilst taking over-the-counter antihistamines daily can help to reduce allergy symptoms, if you suffer badly, it is also recommended to try and minimise general exposure to pollen.”

Below, experts share 11 ways to minimise pollen exposure: 1.Avoid cutting or walking on grass 2.Avoid keeping fresh flowers in the house 3.Shower and change your clothes after you have been outside 4.Keep windows and doors closed as much as possible 5.Apply Vaseline around your nostrils to trap pollen 6.Avoid smoking 7.Avoid drying clothes outside where they can catch pollen 8.Try to prevent allowing pets to carry pollen indoors 9.Wear sunglasses to stop pollen getting into your eyes 10.Hoover regularly and dust using a damp cloth 11.Buy a pollen filter for air vents in your car

Revealed: The UK Airports Facing The Longest Delays New research has revealed the UK airports facing the longest delays, with Aberdeen coming out on top. The study by Tripplo.com analysed the latest data from the Civil Aviation Authority to see which airports were experiencing the longest delays on average.

It found that Aberdeen, on average, sees the longest delays of any UK airport, with an average delay of 20.70 minutes with 6,757 flights studied, which is over four minutes longer than any other airport. The latest data from December 2023 shows that the average delay that month was 26.04 minutes.

Second place on the list goes to Isle of Man Airport, also known as Ronaldsway Airport. It sees average delays of 16.22 minutes for 2,391 flights studied. In December 2023, there were average delays of 22.53 minutes.

Third place goes to the UK’s second busiest airport, London Gatwick. It comes in with an average delay of 15.47 minutes for 58,762 flights studied in 2023. December 2023 data showed the average delay that month to be 24.31 minutes.

Manchester Airport comes in fourth place on the list, which saw average delays of 14.02 minutes in 2023. This is for a total of 39,771 flights that were studied. Data from December showed the average delay that month to be 21.63 minutes.

Rounding out the top five is another London airport in Luton, which saw an average delay of 13.58 minutes for 23,156 flights studied. December data showed the average delay that month to be 19.76 minutes.

Commenting on the findings, Axel Hernborg, founder of Tripplo.com, said: “While it’s never ideal for any of your flights to be delayed, you’ll likely experience it at some point, especially if you’re a frequent flyer.

That being said, it’s interesting to see the big difference in the length of delays at certain UK airports, and it will be worth seeing if this correlates with the number of cancellations at each of these airports as well. With the summer holidays also coming up, whether the amount of cancellations we have seen across the UK in recent years keeps up will be worth noting too.”

Chester-based Hospitality Hero On A Mission to Save the Profession With A New Global Masterclass This week, on the back of a disappointing budget, renowned hospitality expert, Steven Hesketh, based in the Chester, known as ‘The Hospitality Hero’, is encouraging leaders within the profession to take charge of their own futures, having declared ‘no-one is coming to save us’.

Setting out to unite professionals from across the industry, fostering collaboration and learning in an ever-evolving trade, he has launched his brand new International Masterclass and free global online Facebook community, in response to the Government’s lack of support, promising leaders globally;

“I have turned a mass industry cry for help into a masterclass and although it is raw and fast paced, it is passion-fuelled with tons of expertise and knowledge from my past 30 years grafting. “ “It’s a real insight into the art of hospitality where I will walk you through everything you need to break free of those hospitality woes and shackles, so you can positively and proactively drive your business forward in a modern, progressive way.”

Steven, who has been a pivotal figure in the hospitality sector for over three decades, believes that to see the hospitality profession thrive as it deserves to, there must be a focus on positive action, rather than a continued focus on the lack of government support and industry challenges.

Seeing the 3 R’s as crucial, he believes if professionals focus on; Resilience, Resourcefulness and Respect within the profession alongside ensuring all hospitality venues offer quality experiences being a priority – then leaders will not only survive but thrive, and continue to attract upcoming talent, which in turn will also help build a stronger future.

Steven’s launch of his Masterclass sets out to share with others what he has learnt throughout his career in hospitality both as an employee and an employer, entrepreneur, investor and business owner.

Starting his career in hospitality in Australia at the age of 15, Steven moved to England aged 20, and earned his stripes, moving up the hospitality career ladder leading hotels and restaurants across the UK. Steven now runs ‘The Art of Hospitality’ conference and supports the yearly ‘Hospitality People Awards’, via his roles in the regional Hospitality Awards in Liverpool & Chester, where he is the Chair of the Chester Hospitality Association, Vice-Chair of Liverpool Hospitality Association, and is also a Co-Chair for UK Hospitality (Northern Region).

As well as being a hotelier himself, for many years, Steven has been a consultant and mentor to managers and leaders within the Hospitality profession and this has led to him founding ‘The Hospitality Hero’ platform(www.thehospitalityhero.com/), a new era in hospitality education, training and leadership; founded with people, place and perception in mind. Steven says;

“It’s super clear that we need to adapt to challenging landscapes, changing consumer preferences and technological advancements to remain competitive in our industry and this takes a super savvy approach.”

“This is my area of expertise, being savvy in business and leadership, and this is what I am passionate about sharing as part of my new venture as ‘The Hospitality Hero.’”

Steven said: “With hospitality being one of the largest economical generated revenues for many countries across the globe, its struggles post pandemic has impacted our economies in many ways, as we have seen restaurants and hotels around the world simply putting ‘one step in front of the other’ to try to survive.

Steven is super passionate about connecting with more hospitality leaders from across the globe to reintroduce a more savvy common sense approach to hospitality, whilst changing perceptions and sharing his successful strategies, which embrace a blended mix of Australian Fair Dinkum and Quintessentially British approach.

Many managers and staff have become monotonous, stuck on autopilot and have lost their mo-jo and we are seeing huge staff shortages and recruitment/retention difficulties – with huge gaps. Together with these issues, many hospitality venues are also having to navigate inflation pressures, including; energy bills and food prices… and alongside this, there is a dampening in consumer confidence, with many cutting down and being cautious when it comes to spending. All of this is leading to many hospitality businesses and upper management feeling they are on the brink – stretched, pressed and stressed! And, this cannot go on if we want this industry to survive.”

The 8 module masterclass is offered as an evergreen selfstudy Masterclass, giving people access to; workshops, teachings, strategies, savvy takeaway sheets, checklists… there is also a LIVE masterclass which gives delegates access to guest speakers and direct access to Steven, from anywhere in the world. The fast-paced modules cover topics such as: Customer Service Leadership, Mission, Vision, Values, Product Leadership, Recruitment, Retention, Leading, Self-Awareness… and much more.

“Steven is passionate about bringing together Hospitality Heroes from across the globe, in order to link arms and collectively aim higher. He has created a free facebook community where they can share hospitality stories, tips and build connections within a safe space of like minded leaders https://www.facebook.com/groups/thehospitalityheroes hub as well as creating an online training programme, which also runs as a fully interactive 8 week course, where Steven encourages hospitality leaders to face challenges head on, and find fresh ways to work through them.

Steven recently responded to the UK Spring Budget, saying that;

“Despite industry campaigning to support hospitality, it’s fallen on deaf ears… so, as I’ve always believed, we’ve got to do this for ourselves! No-one is coming to save us… so, we have to figure this out on our own, as a profession.”

“We must focus on service, on creating memorable experiences, and bringing the art of hospitality back, so that any spend consumers are prepared to make on leisure and escapism during these difficult times, is met with the respect it deserves. And, as a profession we need to be committed to delighting customers, as this is how we will survive, and indeed with this approach, I also believe we can thrive.”

“We have seen that money is still there and is being spent on experiences, as the hospitality businesses at the top end are still very buoyant. I heard just a couple of weeks ago from several high end operators at the Institute of Hospitality’s Northern Conference that they are experiencing strong growth, and indeed they are investing in their businesses to accommodate this, and I think people need to hear this, to balance out the constant news about businesses in this industry failing.”

Now, more than ever, Steven urges operators and hospitality leaders to take responsibility for their own destiny; “It’s time to get creative, to get savvy, to invest in training and focus on excellence and to collaborate and work together to support each other through our challenges. Waiting for the Government to bail us out is not the answer, we have to work this out for ourselves. Proactive action and discussions for example; Business Improvement Districts for our sector, could 100% be a way to help look at Destination Management support.”

To join The Hospitality Hero Movement, please connect with Steven and the team via their FREE Facebook Hub – https://www.facebook.com/groups/thehospitalityheroeshub https://thehospitalityhero.com/hospitality-heros-live/

The Restaurant Show moves to a national scale in the centre of the UK, at the NEC, Birmingham for the first time this month as part of the UK Food & Drink Shows (29th April – 1st May) The flagship tradeshow for chefs, restaurateurs, pubs and hotel operators, The Restaurant Show’s timely move to Birmingham reflects the changing landscape of hospitality and the burgeoning eating out scene in cities throughout the UK. Visitors can expect a wealth of innovation and expertise as some of the UK’s best-loved hospitality professionals and most up-and-coming suppliers take to the show floor.

Expect to see stand out exhibitors including discerning manufacturers of specialist gins Langley Distillery (Stand FF241), Alsop & Walker Cheesemakers (Stand FF249), tableware producers Fairmont & Main (Stand HH271), premium one-of-a-kind cocktail creators Max’s Originals (Stand GG229) and Ariela’s Artisan Italian Gelato (Stand JJ268) and Be Inclusive Hospitality (Stand JJ243), a not-forprofit dedicated to fostering race equity in hospitality.

The show is also set to welcome eight of the country’s leading names for exclusive book signing sessions – a oncein-a-lifetime opportunity for exhibitors and visitors alike to meet their hospitality heroes.

Meanwhile, across the three days of the show, The Restaurant Stage is set to tackle the practical side of running a hospitality business with advice and insight from industry experts including Andy Clarke, Food & Drink Writer and Broadcaster, Patrick McNulty, Head Chef, Ynyshir Restaurant & Rooms, Alex Claridge, Chef-Patron, The Wilderness and Emma Reynolds, Co-Founder, Tonkotsu.

Highlights of the schedule’s programme include: 

The UK eating out consumer: What you need to know, Monday 29th April, 10.45am



Rising costs: What support is out there and what more needs to be done, Tuesday 30th April, 10.45am



Hospitality technology: Using tech to enhance experience, Wednesday 1st May, 2.30pm To find out more visit

See the full line up of sessions and speakers here: https://www.therestaurantshow.co.uk/sessions-2024#/seminars/ For the full list of exhibitors and products on show, visit: https://www.therestaurantshow.co.uk/

https://www.therestaurantshow.co.uk/live-events-2024/bo ok-signings Register for your free pass today: https://the-restaurant-show-2024.reg.buzz/

Revolutionise Your Guest’s Experience with UC and AI Mitel and Britannic, a Platinum Mitel Partner and Hospitality Specialist, invite you to a round table in London on 25 April 2024 where we will share recently commissioned research and demonstrate our joint capabilities working with leading hospitality technology partners in the Mitel ecosystem.

Jonathan Sharp, CEO, Britannic Delivering and maintaining an outstanding guest experience is vital for the hospitality sector especially as guests’ expectations have risen and continue to be influenced by online reviews, social media, sustainability and

Data insights capabilities help to interpret and analyse data at lighting speed from your customers’ interactions from myriad communication channels such as emails, calls, social media, reviews etc. Profiling, segmenting them and predicting their preferences and behaviours enables you to offer a personalised and VIP experience ensuring guests keep coming back.

Automating Checking in and Out Hand over the daily admin tasks and streamline operational services by automating processes and freeing up staff to focus on higher value and more complex tasks.

personalisation. The competition is fierce, and hotels need

Plus improve your guests’ experience with self-service

to keep up and tailor their services accordingly. Technology

and digital assistance. Simplify the guest’s journey from

has revolutionised how hoteliers deliver services digitally for

the booking process to automated checking in and

their guests enabling them to self-serve and free up staff. To take advantage of disruptive technologies such as AI, automation and Unified Communications (UC) hoteliers need to modernise their communications systems whether cloud-based, or on-premises for today and the future.

checking out either from a digital kiosk or mobile app.

Create a seamless end to end experience, achieving first time resolution, and avoiding lengthy waiting times and being transferred from one department to another. All of which offer vast improvements in efficiency, productivity with staff and enhanced service for guests.

Understanding your Guests Knowledge is power and the more data you collate on your customers the more you can improve their experience. It is critical to glean as much data as you can to understand what their likes and dislikes are, which guests return, how often do they return, what services do they use the most and how do they communicate with you, the list goes on.

Personalised AI Concierge The demand for personalised services has grown in recent years and a survey by IHG Hotels & Resorts found that 78% of travellers are more likely to book with properties that offer personalised experiences, with almost 50% willing to share the personal data necessary to promote an individualised stay.

Improving Operational Working Digital unified communications (UC) technology hosted in the cloud streamlines operational working increasing efficiencies and productivity. Consolidating devices and centralising telephony for sites around the world simplifies and reduces IT management and costs. A UC solution in the cloud is secure, robust, and reliant ensuring that a premium standard of call quality and connection is always available which is essential for a luxury hotel so staff and guests can be connected 24/7.

The Power of Integration The power of integration cannot be underestimated, and it is this that makes the difference and makes it all possible. Working with a consultative technology partner with strong integration capabilities enables seamless integration with front and back-office systems creating a single platform to speed up enquiries, delight your guests and increase the efficiency of your staff.

Protecting your Existing Investments To utilise existing legacy systems hybrid cloud solutions can be deployed as they provide security and flexibility and enable you to utilise your legacy system and the new cloud capabilities. It isn’t a rip and replace, or an all or nothing, by working with a consultative technology provider they can guide you through your best option.

Feedback and Reviews

Endless Opportunities

Online reviews matter more than ever with many people

Updating your telephony platform is not a luxury, it’s an

only booking a stay if the reviews are 4 or 5 stars, so it is

essential in today’s competitive landscape to retain your

paramount that you strive to maintain your excellent

position as a four- or five-star hotel. Streamline processes, free

reviews. Digital communications technology can analyse

up staff and revolutionise your guests’ journey and experience

the feedback to notify you of any poor reviews so you can

with the latest UC, contact centre, and digital enhancement

respond instantly to mitigate the risk of damaging brand

technology enabling you to analyse customer data to

and continuously evaluate and improve services.

continuously refine and predict behaviours and preferences, allowing you to personalise and improve their experience.

www.btlnet.co.uk/events/mitel-hospitality-roundta ble-modernising-the-guest-experience

To find out more please register for our event .

www.btlnet.co.uk/markets/hospitality

OTC Beverages is a family-run business that makes Caribbean drinks the traditional way A few years ago, at her dad’s birthday party Shirley White had the spark of an idea for a new business. I looked around and realized that in our community we do a lot of homemade food and people bring their drinks in plastic reusable bottles she says. I thought, surely there’s a better way of presenting this. My children’s generation are not going to do what my father’s generation and the generation before did, which is making the drinks at home.

From the start Shirley knew she didn’t want to be brewing up drinks in her own kitchen, but says it took some time to perfect the recipe in the factory. She adopted a less is more philosophy to their formulation by using only identifiable quality ingredients such as organic cane sugar instead of artificial sweeteners. She emphasizes the natural health benefits of ginger and sorrel as well as their potential in an ever-growing market for non and low alcoholic drinks. Her flavours are already proving popular, with OTC Beverages being shortlisted for a number of accolades including the Great British Food Awards.

Shirley is now working to bring her products to more locations in London and has plans for the rest of the world as well. There are a few logistical wrinkles to iron out, but she’s hoping to bring her sorrel and ginger beer to other markets including America and Africa.

Currently, it’s at the point where you’re growing the brand, you want it to take on momentum and you want it to be an identifiable brand of choice when people go to a shop to buy a cold drink, she says.

Shirley’s background was miles away from the drinks industry. After spending time working for local government, she spied an ad in the evening standard that caught her eye and went along to a wine and cheese evening, during which she landed a customer service role in the world of market data and investment banking. After 30 years working in the city for companies including Telerate, Deutsche bank and HSBC, she was ready for her next challenge….so OTC Beverages was born. OTC offers sorrel and non-alcoholic ginger beer in bottles and cans now available in corner shops and takeaways across London….a new flavour Lime juice with butterfly pea, is now available.

Although it is a new industry for her, Shirley says there have been many transferable skills from her former life in finance.

It’s the skills you get from project management and juggling a number of programmes within large organizations, she explains. In addition, she has researched, networked, learnt product design, packaging.. and more importantly being able to work with people from all backgrounds in order to sell a product which is healthy and can be utilized by all.

08844 357 0441 otcbeverages.com

What are the benefits of drinking organic drinks?

Drinking organic juices daily eliminates the toxic ingredients and maintains a balanced, healthy lifestyle. It also promotes optimal health.

The more you consume the better you are able to heal.

Why do we drink organic?

By drinking organic wines and drinks, you're ingesting less man-made toxins, especially pesticide residues and often less sulphur dioxide. This may contribute to a better 'morning after' feeling!

What makes a drink organic?

Why is organic better than normal?

When you choose to drink organic beverages, you avoid synthetic pesticides, growth hormones, genetic engineering, and artificial flavors, colors, and perservatives, among other things. You also help to protect natural water supplies, build up soils, and preserve biodiversity.

Why is organic better than normal?

Compared with produce grown using usual (conventional) methods, organically grown produce has lower levels of pesticide residue. The safety rules for the highest levels of residue allowed on conventional produce have changed. In many cases, the levels have been lowered

Can soft drinks be organic?

Are organic drinks good for you?

While all soft drinks contain some form of sweetener, not all use the common table sugar or high fructose corn syrup. Organic soft drinks only utilise natural flavouring from fruits or other wholesome ingredients in so many brand name drinks.

Organic juices are one of the best ways to support a healthy immune system because they are packed full of nutrition.

Our immune system needs specific nutrients to run properly.

Hospitality and disability How hotels can improve access

(Images Above From Oyster Mayfair)

According to a study by the Open Doors Organization and Harris Research, the number of people traveling with disabilities will triple, to 33.8 million, by 2028.

Hotels that provide full and equal enjoyment of its facilities and services to people with disabilities must offer accessible rooms that meet a specific set of disability design standards. All bedrooms in your hotel ideally should have some level of accessibility, such as by including sleek grab rails in the en-suite, telephones with large-size buttons, and the option of vibrating pillows to make hearing impaired people aware of emergency alarm soundings What is accessibility in Hospitality?

This means ensuring tourist destinations, products and services are accessible to all people, regardless of their physical limitations, disabilities or age. Accessible tourism aims to allow tourism destinations to be enjoyed equally by everyone. An accessible hotel with well-trained staff makes guests with disabilities feel more enjoyable From Oyster Mayfair who supply and install Commercial and Residential lifts:

“Our lifts can make coping with daily life, at home or in the workplace, easier for wheelchair users and for people who struggle with stairs or steps. Our range of home lifts can help older people to stay in their own family homes for longer and potentially avoid or delay the upheaval and expense of residential care.”

Adaptations to Make Your Vacation Rental or Hotel Disabled-friendly: • Entrance

The starting point in increasing the accessibility of your home for your disabled guests is to make a disabilityfriendly entrance.

• Stairs

Make sure that all the rooms of your rental are wheelchair accessible. If different spaces of your property are only accessible by stairs, you need to install a stairlift or an elevator. Give ramp access to the balcony, the garden or outside spaces of your home.

• Bathroom

Install higher-level toilets or toilets with grab rails. If you can’t lower the bathroom sink, provide shower and bath seats and an emergency cord in the bathroom. Your bathroom must have at least 150 cm circulation space inside to let your guests on wheelchairs turn around.

• Parking

Make your parking space handicap accessible with a ramp or lift and mark your rental’s most comfortable parking spaces as ‘reserved for disabled guests.

• Kitchen

As far as possible, make the height of your appliances, fridge and countertops comfortable for all types of guests.

Place the appliance sockets and light switches at a proper height for everyone.

03/21/2024

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Software house leads the way in quality assurance, information security and environmental management Lolly, the hospitality software house, is proud to announce that the company has recently achieved three prominent International Organisation for Standardisation (ISO) certifications with the British Assessment Bureau.

The first ISO9001 Quality Assurance certification is a set of five management system standards that help organisations ensure they meet customer and other stakeholder needs relating to products or services. Meeting this standard confirms that Lolly will continue to improve its processes.

The second Information Security ISO27001 Management certification details the requirements for businesses to securely manage information assets and data to an internationally recognised standard. It demonstrates that Lolly provides a robust approach for managing customer and employee details, intellectual property, financial information and third-party data.

ISO14001 is the internationally recognised standard for environmental management systems, providing a framework for companies to design and implement an EMS and continually improve their environmental performance. By adhering to this standard, Lolly is taking proactive measures to minimise its environmental footprint and achieve its environmental objectives.

Tom Lewis, operations manager at Lolly (who led the accreditation process), said: “Completing these three prominent accreditations simultaneously is a huge achievement, and one that we are incredibly proud of.

Achieving these certifications ensures our clients can be comfortable in the fact they are dealing with a partner that attains the highest standards in business.

“The assessment process has also encouraged us to foster an internal culture of continual improvement. The high standards are maintained, and the good work that we do is fully documented ongoing, so that we can feed the data into the planning cycle.

“The beauty of the accreditation process is that the audits, which take place annually thereafter, ensure that businesses try to improve on the foundations already laid down. We’re now looking into the next set of accreditations to embark upon.”

Peter Moore, CEO at Lolly, added: “Issues such as information security and environmental management have risen up the agenda in recent years. It has become vitally important for businesses to demonstrate that they are not only taking these matters seriously, but that they also consider those who they are working with – instilling confidence not only internally but transmitting this across clients and suppliers as well.

“Tom and his team have done an excellent job managing the process to achieve these three prestigious accreditations. Already we’re seeing significant change across the business and the impact that this is having on how we deliver service.

Lucent Lighting Illuminates New Social Dining Hub In Riyadh

A revolutionary social dining hub in the Middle East has been brought to life with a plethora of LED solutions from leading manufacturer of performance architectural lighting, Lucent Lighting.

The Al Mamlaka is a luxury food hall found in the Saudi Arabian capital Riyadh. Located in the popular Kingdom Tower, it sits within the shopping mall that is found inside this uber-impressive skyscraper. With around 500 seats, the new venture brings together high-quality food from different global cuisines offered by a staggering 21 vendors. It has replaced the outdated food hall that was no longer fitting for the exquisite nature of the Kingdom Tower.

With food available for almost 24-hours each day, the lighting needed to reflect the time of day for diners.

From early morning coffee and breakfast to late night refuelling, diners would be enjoying the culinary options at all times of the day. The lighting also needed to enhance the luxury and refined experience offered by the new dining hub.

Renowned lighting designers Lighting Design International (LDI) were appointed to the project.

Their team chose a wide range of solutions from Lucent Lighting’s expert portfolio to deliver their stunning lighting scheme. These were the uplights, spike lights and downlights required across the expanse of the dining hall.

Lucent Lighting’s InGround40 uplights, in a sophisticated Bronze finish, have been used for floor-recessed lighting in the exterior decorative panels and pots. These provide a superior CRI of 90, and a high-level of protection as an IP67 rated luminaire. This is ideal in a busy and bustling space, as well as being exposed to the elements.

The InGround40 has also been used to provide light at the window reveals, and the decorative panels of the dining hall’s numerous columns.

Spike lighting has been provided by Lucent Lighting’s Vista Mini Spot spike lights, and Vista Mini Flood spike lights. These have been used to provide illumination from the dining hall’s planters. The Mini spike delivers a narrow beam angle, while the Flood balances this with a wide 120° beam angle.

Also selected from Lucent’s expert portfolio, are a number of downlights that have been integrated into the lighting design. Pinhole90 recessed downlights c/w LED51/2 modules have been used as exterior downlights at the entry canopy.

Completing the specification from Lucent Lighting is the Micro40 Ocolus, a recessed downlight that has been integrated into the joinery to illuminate the shelves.

This is also an adjustable solution so the light source can be directed where it is needed the most.

Across the dining hall, Lucent Lighting’s Edge90 and Edge60 fixed recessed downlights provide lighting at various points.

This includes ceiling recessed downlights at the false ceiling, and the restroom downlights. The Edge60 is also being used as a bulkhead recessed downlight for task area illumination, and in the canopy for plate illumination.

All of the luminaires provided by Lucent Lighting offer a colour temperature of 2700K, delivering a consistently warm glow. To ensure clarity of colour, 90 CRI is the standard across all of the solutions provided by Lucent.

The adjustable variant, the Edge60 Accent, is being used in the canopy as a recessed downlight for counter illumination with the ability to position the light as required.

www.lucent-lighting.com

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Bridor is to launch the new Mini Tartelettes Bridor

French bakery manufacturer, Bridor, will be launching its new Lenôtre Mini Tartelettes at International Food & Drink Event (IFE) in London, 25th – 27th March 2024.

Since 1997, Bridor and la Maison Lenôtre have combined their expertise to offer professionals exceptional Viennese pastries, breads, and macarons, combining the refinement of Lenôtre with the precision of Bridor.

Bridor’s new Lenôtre Mini Tartelettes are designed to give caterers and foodservice outlets the opportunity to serve customers with an exquisite Viennese pastry that embodies the French know-how. It also taps into consumer appreciation in discovering new shapes and flavours of pastries, as Bridor found in its latest research of 6,000 consumers in European countries The Mini Tartelettes (35g) are made with a delicate and pure butter puff pastry, creating an indulgent and memorable experience. Three exclusive flavours of the tartelettes have been created by Maison Lenôtre and are designed to be the perfect accompaniment in the world of hospitality, whether it’s a gourmet breakfast option or even to have with a cup of tea or coffee.

Passionfruit and Pineapple Mini Tartelette: This contains exotic flavours including small pieces of pineapple and passionfruit with a delicious coconut topping, adding a touch of irresistible delicacy.

Apple and Pear Mini Tartelette: A classic option but equally as delicious, this tartlet has a generous filling of apple and pear, enhanced with a touch of grapefruit, and complemented by an almond topping, giving it the perfect balance.

Apple and Blackcurrant Mini Tartelette: The sourness of blackcurrant meets the sweetness of the apple to give this tartlet a perfect balance. Its original buckwheat flavour topping brings a touch of sophistication to this exquisite creation.

These Mini Tartelettes are frozen and ready to bake. For optimal use, the best option is to leave them to unfreeze for 30-45 minutes and then bake for 13-15 minutes. Each flavour is available in a 144 piece box, with the option to also have an assortment of all three flavours in one box.

Erwan Inizan, UK Sales Director at Bridor said:

“We are delighted to be launching our new Lenôtre Mini Tartelettes at IFE this year as they provide caterers and foodservice providers with an exquisite Viennese Pastry that can be served at a host of different occasions.”

Bridor was established in France in 1988, the home of bakery and bread, and boasts a long-standing heritage and expertise.

Known for its ongoing innovation, Bridor draws inspiration from the latest global trends to deliver new and exciting products that appeal to an international audience.

Bridor survey of 6000 representative consumers in 6 European countries – September 2023. 76% of European consumers appreciate discovering new shapes and flavours of pastries.

Bridor’s long-standing relationship with Maison Lenôtre is a partnership that is built on shared values, passion and creativity, and the new Mini Tartelettes reflect our dedication on this.

Bridor will be at the International Food & Drink Event (IFE) on the 25th-27th March on Stand 3119, showcasing the new Lenôtre Mini Tartelettes as well as other products in its extensive range, including breakfast items, sweet and savoury products, as well as items from its food-to-go range.

FORMER HOLYROOD HOTEL RELAUNCHES AS EDINBURGH MARRIOTT HOTEL HOLYROOD IN SCOTLAND’S CAPITAL The former established Holyrood Hotel in Scotland’s Capital has relaunched today as Edinburgh Marriott Hotel Holyrood, marking the completion of an extensive £10m refurbishment.

Located in the heart of Edinburgh’s historic old town, the hotel, under new ownership, has been brought up to Marriott Hotel standards with an extensive refurbishment. Marriott’s signature style is found throughout all facets of the property and guests can now enjoy an enriched experience with modern, inviting spaces.

With nearly 600 hotels and resorts in over 65 countries and territories around the world, Marriott Hotels continues to elevate the art of hospitality and the new look Holyrood property is synonymous with Marriott’s commitment to delivering enriching experiences, modern design and timeless hospitality.

The guest journey begins with a heartfelt welcome into the new Greatroom lobby, known as the pulse of every Marriott Hotel.

With space to connect, work, or unwind, this is a key feature of the refurbishment, a relaxed and sophisticated lifestyle space, bar, dining area and welcoming lobby. Perfect for guests and residents alike to catch up over coffee or cocktails or dine from a carefully curated, locally sourced lunch and dinner menu as well as grazing and sharing platters.

The hotel’s Spa and Fitness Centre, with its 14m-heated pool, infrared Sauna, and fully equipped state-of-the-art gym has also been fully renovated and upgraded for guests and members to enjoy.

The 160 sophisticated and inviting guest bedrooms include Junior Suites, Deluxe and King Rooms with sleek wooden floors, and drench walk-in showers amongst other facilities.

All rooms boast spacious en-suites, comfortable beds, cosy armchairs and 55-inch wall mounted flat screen TVs as standard. Brand new GRMS seamlessly optimises heating, cooling, and lighting within guest rooms, ensuring an unparalleled level of personalised comfort for each guest.

By harnessing advanced automation and intelligent sensors, the system not only enhances the overall guest experience but also contributes significantly to energy conservation.

Media and event spaces have been redesigned and fully equipped to offer excellent new meeting facilities in the city. Marriott’s renowned M Club Lounge also adds a new dimension to the hotel and is designed to recognise and reward Marriott Bonvoy’s Elite members. Platinum Elite, Titanium Elite and Ambassador Elite status members are able to enjoy 24/7 complimentary access to a private and exclusive space for every stay.

Located on the first floor, the space is light and modern with an air of relaxed formality designed to facilitate productivity, relaxation and creativity.

Michael Falla, General Manager of Edinburgh Marriott Hotel Holyrood, commented: “The relaunch of Edinburgh Marriott Hotel Holyrood is an exciting development for the City and the Marriott brand. It is incredible to see the refurbishment nearing completion; bringing the aesthetic of the property and quality of service up to Marriott standards is testament to the hotel team’s hard work and commitment to take the Hotel on the next stage of its journey. Edinburgh is such a vibrant city bursting with history and culture, we’re looking forward to welcoming our new and returning guests to enjoy an elevated and enriched Marriott experience with all that the city has to offer.”

Enjoying a prime location in the heart of Edinburgh’s historic old town, within the UNESCO World Heritage Site, Edinburgh Marriott Hotel is situated directly opposite the Scottish Parliament building, Dynamic Earth and Royal Holyroodhouse, the official residency of the monarchy in Scotland. Holyrood is not only a short walk from Edinburgh Waverley, its minutes from the historic Royal Mile, Arthur’s Seat and Holyrood Park so the ideal place to enjoy all that the City has to offer from its world-class visitor attractions to great shopping, walking and cycling routes in and around Edinburgh.

Marriott Hotels is proud to participate in Marriott Bonvoy®, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments, and unparalleled benefits including free nights and Elite status recognition. To enroll for free or for more information about the programme, visit marriottbonvoy.com.

Standard rooms at Marriott Edinburgh Hotel Holyrood start from £209. The Holyrood Spa & Leisure membership is priced from £35.00 pp per month. For more information visit www.marriott.com/edimh

03/21/2024

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