Dear Residents,
We wish you all a happy, healthy and safe Christmas holiday.
I look forward to working with you all in 2025, and continuing to develop the lovely community that we are growing here. If you need help over the festive period, please contact us on 0300 123 3456 or online via My Peabody. For more details on how to get in touch, see page 3 of this newsletter
Sheree, your Neighbourhood Manager for New Mansion Square
Feeling Flushed
We know it’s not the most pleasant of topics, but we need to remind residents not to dispose of anything other than human waste and toilet paper in their toilets, and only water down their sinks.
We’ve had problems in some blocks where residents have attempted to flush items such as nappies, cooking fat and cleaning wipes, and this has caused blockages within the plumbing system.
Please be mindful that items like fat and candle wax may look liquid, but will become solid when they cool, leading to blocked sinks and loos!
Christmas opening hours
The Contact Centre will be open during the hours listed below over the festive period. If you need to report an emergency outside of these hours, please call 0300 123 3456 to reach our Out of Hours Team.
Monday 23 December 2024 8am-6pm
Tuesday 24 December 2024 8am-6pm
Wednesday 25 December 2024 Closed
Thursday 26 December 2024 Closed
Friday 27 December 2024 8am-6pm
Saturday 28 December 2024 Closed
Sunday 29 December 2024 Closed
Monday 30 December 2024 8am-6pm
Tuesday 31 December 2024 8am-6pm
Wednesday 1 January 2025 Closed Thursday 2 January 2025 8am-6pm
You can still access MyPeabody throughout the Festive Period but if you need to report an emergency repair, please give us a call.
If you’re dealing with a situation where you feel unsafe or your property is at risk, please contact Emergency Services right away.
Concierge Opening Hours
0300 123 3456 peabody.org.uk/contact-us
45 Westminster Bridge Rd London SE1 7JB
Monday 24 December 8am-5pm Tuesday 25 December Closed Wednesday 26 December Closed 27-30 December Open as usual Tuesday 31 December 8am-5pm Wednesday 1 January Closed
New Health Centre on the way
NHS Property Services will soon start work to build the Health Centre in the large commercial unit under the podium between Matkin Mansions and Billington Mansions.
They will be providing a health centre which will primarily provide GP services. A contractor called Vinci has been appointed to do the work.
The work is expected to last a year, and will start in January although the contractor will start preparation work before then. This preparation work will involve setting up work facilities inside the unit and setting up hoarded areas on the estate for deliveries and waste removal.
We have met with their team and set our expectations in regards to disruption on site, including how deliveries are managed.
In terms of working hours, Vinci have advised that they expect to only work Monday to Friday between 8am and 6pm. As work progresses, there is the possibility that some Saturday working might be needed, but we will let you know if this is the case.
We will work with NHS and Vinci to keep disruption to a minimum but there is likely to be some noise.
There will be two hoarded areas on the estateOne in front of the health centre between the main entrance door to Matkin Mansions and the first of the parking bays outside the Health Centre (contractors will access via the main doors), and a second outside the bin store to Matkin Mansions. Then contractor may also need to use the area behind Arden Mansions for deliveries occasionally but they will not set up a permanent exclusion zone in this area.
What this means for you:
If you use the large cycle store outside Matkin Mansions this will be closed and partially dismantled while the works are taking place The small cycle store next to the bin store will remain useable and we can provide temporary access to the cycle store outside Simper Mansions if you come to the concierge and request this Please ensure you move your bikes before
Thursday 2 January.
There will be no parking allowed outside the NHS health centre unless you have been allocated the parking space, unless you have permission to park in that space you will be given a ticket if you do park there. The site will remain a place where you will get a parking ticket if you do not park in a parking bay and have a permit to do so.
If you have any concerns about the work that is taking place you can speak to us or members of the Vinci team. Contact numbers will be displayed on a site notice board.
The red lines in this diagram show the site of the hoardings outside Matkin Mansions
How to get any help you need
I know that residents often have issues that need our attention, and understand how frustrating it can be when things take time to resolve I’m here to help with any problems you may have, but it’s really important that you contact us through the Customer Contact Centre or My Peabody so we can get things moving for you as quickly as possible.
I’m usually out and about and may not always be checking emails, so contacting me directly could mean that your message or call won’t be picked up right away especially if I’m visiting residents or on leave. Here’s how to get help when you need it.
To report a repair. the best way to contact us is to call our Contact Centre on The team can make sure your request goes to the right people for the job. You can also report repairs online using My Peabody Learn more here. 0300 123 3456.
If you would like to meet with me to discuss any tenancy issues you are facing, you can do this by booking a meeting appointment either in person or online at bit.ly/ShereeGray
If you are concerned about a neighbour’s wellbeing, please call us on so that we can make sure they are okay. 0300 123 3456
Your Concierge
If you have witnessed a crime at New Mansion Square, or if you or someone else is in immediate danger, please call emergency services on 999.
If you're being affected by a neighbour’s behaviour, please report it by calling 0300 123 3456 or through My Peabody. We have a dedicated team that works with residents experiencing excessive noise and other antisocial behaviour, and they can provide the best support for you.
Your concierge team at New Mansion Square provide a vital service in supporting residents, co-ordinating postal and courier deliveries, and managing external visitors.
Increasingly, the team is being asked to help residents with personal admin tasks. I’m afraid we’re not able to help with printing requests, scanning documents, or photocopying requests. If your admin needs are of a personal nature, services can be found at Battersea Park Library at 309 Battersea Park Road.
If you are working on behalf of one of the New Mansion Square resident groups and require printing to be done, please email get.involved@peabody.org.uk to arrange this.
