Withdrawal/ Cancellation Policy

To view our Registration Policies in full, please visit placedesarts.ca/registration-policies.

Cancellations

Place des Arts reserves the right to cancel a Sep-Jun or session program due to insufficient enrolment. Place des Arts will notify clients at least 48 hours prior to the first scheduled class. We will attempt to provide students with another program option. If this is not possible a refund of the fees will be granted. If the program requires the student to purchase supplies, they should not be purchased until a few days before the first scheduled class to avoid unnecessary expenditures if the program is cancelled.

Please note the online registration processing fees are non-refundable.

If one or more class(es)/lesson(s) is cancelled by Place des Arts due to declining enrolment or a facility closure, a full or partial refund of the fees will be granted or, in some circumstances, make-up(s) will be scheduled. If make-up class(es)/lesson(s) cannot be accommodated by Place des Arts or the teacher, or the student is unavailable to attend the make-up class(es)/ lesson(s), a refund of the class/lesson fees will be granted.

If one or more class(es)/lesson(s) are cancelled due to teacher absence, a refund of the class/ lesson fees will be granted, or a qualified substitute will teach the class(es)/lesson(s) or, in some circumstances, make-up(s) will be scheduled. If make-up class(es)/lesson(s) cannot be accommodated by Place des Arts or the teacher, or the student is not available to attend the make-up class(es)/lesson(s), a refund of the class/lesson fees will be granted.

Missed Classes and Lessons

Missed Class(es)/Lesson(s) by the student

No refunds or make-ups will be granted for class(es)/lesson(s) missed by the student for reasons including, but not limited to, illness, scheduling conflicts, vacation and/or technical difficulties experienced during an online class or lesson.

Student Illness

Students should not enter our premises if they are experiencing any symptoms of COVID-19 or any other respiratory illness.

Classes: Some Place des Arts classes are structured to accommodate in-person and online students at the same time. In these instances, students who cannot attend their in-person class due to illness, can arrange with the registration desk with at least two hours advance notice, to attend their regularly scheduled class online via Zoom livestream.

Private lessons: Students who cannot attend their in-person private lesson due to illness, can may arrange with their teacher or the registration desk with at least two hours advance notice, to attend their regularly scheduled private lesson online via Zoom livestream if their teacher provides this option.

Withdrawals

Requests to withdraw can be submitted by email to info@placedesarts.ca, over the phone at 604-664-1636 ext. 0 or in person at the registration desk. See details for each program type below.

Withdrawing from Fall, Winter, Spring session classes and workshops

A student may withdraw up to seven (7) days prior to the program or workshop start date. Upon receipt of a withdrawal request, a refund of the fees will be granted less the non-refundable registration fee and if applicable, the online processing fee*. Refunds will not be granted after the seven (7) day period has passed. Exceptions for medical or compassionate reasons may be considered upon receipt of a written request submitted at least 24 hours prior to the start date of the class to info@placedesarts.ca. A doctor’s note may be required. Upon approval, a refund of the class fee will be granted, less the registration fee, online processing fee and any applicable supply fees.

*All enrolments processed online are subject to a non-refundable processing fee (calculation based on enrolment cost). This fee is charged and collected by The Active Network Inc., Place des Arts’ online registration software provider. Place des Arts cannot refund this Processing Fee for withdrawals or cancellations since it is not refunded to Place des Arts by ActiveNet.

Withdrawing from Sep-Jun classes and/or Private, Semi-Private or Trio Lessons

A student may withdraw at any time. A withdrawal fee equal to one class/lesson fee will be charged. Upon receipt of a withdrawal request, Place des Arts will cancel any remaining payments once the final class/lesson has been attended. The registration fees are non-refundable.

Please refer to page 12 for refund details regarding the Year-end Dance Production Fee, costume and competition deposits.

Withdrawing from a Trial Private Lesson

A student may withdraw up to two (2) days prior to the trial lesson. No refunds will be granted after the two (2) day period has passed. 24 hours’ notice is required for rescheduling a trial lesson. Any rescheduled trial lesson must occur with the same teacher as per the original enrolment. A $15 service fee will be charged for more than one rescheduling.

Withdrawing from all Coquitlam Youth Theatre Programs

Up to September 30: A student who submits a request to withdraw on or before September 30, will be granted a refund of the class fees less the non-refundable registration and production fees.

After September 30: Refunds will not be granted to students who submit a request to withdraw after September 30. Exceptions for medical or compassionate reasons may be considered upon receipt of a written request to info@placedesarts. ca. A doctor’s note may be required. Upon approval, a refund of the class fee will be granted, less the non-refundable registration and production fees.

Age Policy

Our classes are organized according to the developmental abilities of each age group. By adhering to set age groups, we ensure a quality experience for all students in the class.