Outside school hours care

PCYC Queensland celebrates more than 40 years of successfully delivering quality outside school hours care services to families across Queensland.

As one of the state’s largest approved providers offering Before School, After School, and Vacation Care, this year our 100 services across Queensland supported more than 24,000 children and 10,000 families.

In the past 12 months six new services were opened across South East Queensland, North Queensland and Far North Queensland: Woodlinks, Hendra, Departure of Agriculture, Nanango, Kirwan and Atherton.

Highlights of the year include the commencement of our Behaviour Support Program, and the significant improvements achieved in our National Quality Standards (NQS) accreditation.

24,194

children

10,807

families

100

OSHC services 80 school-based, 20 club-based

39,734

bookings

Title

At PCYC Queensland we are passionate about the continuous improvement of our OSHC services, as demonstrated by our consistent provision of service above the NQS average in the following areas:

97%

of services Meeting or Exceeding National Quality Standards in Staffing Arrangements.

93%

of services Meeting or Exceeding National Quality Standards in Collaborative partnerships with families and communities.

93%

of services Meeting or Exceeding National Quality Standards in Relationships with Children.

92%

of services Meeting or Exceeding National Quality Standards in Children’s Health and Safety.

Behaviour support

PCYC Queensland is prioritising behaviour support across all our OSHC services, and focusing on upskilling our staff to enable them to better support and respond to behaviours, appropriately model positive behaviours, and encourage children to self-regulate.

This year we appointed a Behaviour Support Officer to provide ongoing support and guidance to staff, and partner with positive behaviour support specialists to deliver positive supervision training, trauma training and specialist disorder training. The goal is to enable staff to support children identified with traumabased challenging behaviours, and additional needs such as attention deficit hyperactivity disorder (ADHD), autism, and oppositional defiant disorder (ODD).

Parent Survey Results

88.12%

of parents responded yes that their child has a positive relationship with the PCYC QLD OSHC Service Team.

84.54%

of families responded yes that their child will continue to use PCYC QLD OSHC services during 2021 and beyond.