ACCESSIBILITY GUIDE
FIRST AID CENTRE
ALL PARKING IS FREE
ENTRANCE
DISABLED PARKING ZONE
Ride Accessibility
Safety Statement
Every effort is put into the design of a ride to ensure they are accessible to all within Health and Safety parameters. However, certain rides and attractions can be physically demanding and vigorous. Not all rides are suitable for all guests and each has strict operating requirements based on the containment of the ride, the force of the ride and the evacuation procedure.
Paultons Park reserves the right to refuse admission to certain rides should it be felt there is a danger to a particular individual for whatever reason. Paultons Park has been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination.
Please refer to the Rides & Attractions Information section for details on each ride’s accessibility.
Wheelchair Users
Access to the rides is available via the exit gates for wheelchair and mobility scooter users. The exceptions are Splash Lagoon, Buffalo Falls, Raging River Ride, Viking Boats, Edge and Dragon Roundabout which all have steps and therefore require a certain level of mobility to gain access which does vary dependent on the ride. Please refer to the individual Information Boards at the particular ride prior to contacting the Ride Operator.
Wheelchair users can stay in their chairs at the following rides and attractions:
• Victorian Carousel
• Rio Grande Train
• In our Gardens & Aviaries
• Penguin Pool
• Discovery Trail
• Peppa Pig’s House(please contact the operator in Pedro Pony's Ride Photo kiosk to gain access)
We recommend reporting to our First Aid Nurse to obtain a wristband if the user is dependant on an adapted specialised buggy or has a level of mobility which enables a wheelchair to be left at the bottom of the exit ramp. Please note that there may be a short wait at a ride exit for a suitable and safe time to board/enter the attraction. Instructions will be given by the Ride Operator. During peak times, the ride operators will request a short break in between repeat goes.
In order to be supported in the event of an evacuation, we ask that wheelchair users are accompanied by at least one helper over the age of 14 when using the rides. If the wheelchair user does not meet the restrictions to ride unaccompanied, we ask that they are accompanied by a responsible adult aged 16 or over.
The maximum number of people permitted to ride with a wheelchair user will vary from ride to ride dependent on the ride's compatibility and carriage capacity. Please note that the accompanying person aged 14/16yrs will need to be seated next to the wheelchair user in order to provide support in the event of a ride evacuation.
Broken Limbs
A guest with a limb in a plaster cast may be permitted to use a ride as long as they are able to adequately restrain themselves in a manner determined by the ride in question. The Ride Operator will be able to offer advice and their decision on whether the guest is able to use the ride is final.
Please refer to the Rides & Attractions Information section for details on each ride’s accessibility.
Containment
The safety of our guests is always our top priority and access to a ride once safety requirements are met is subject to containment, i.e. whether a guest can safely be contained on the ride in the harnesses or straps.
If a person cannot be contained safely and comfortably on a ride in the harnesses or straps then regrettably use of the ride will be politely declined.
Footwear
We ask that shoes are worn when using the rides and attractions for health and safety reasons*. In the event that a medical condition prevents the wearing of shoes, please visit our First Aid Room and see the Nurse. *Excluding George’s Spaceship Playzone
Queue Assist Scheme
The Queue Assist Scheme is available to guests who experience difficulties with queueing.
This includes, and is not limited to, understanding the concept of queuing, having problems with everyday social interaction, having a limited capacity to follow instructions or understanding the emotional feelings of others or becoming agitated or distressed having to wait for extended periods of time.
Queue Assist Passes must be booked online in advance.
How to apply:
If an Access Card is not held, with the queueing or WC symbol applied, please apply using one of the below methods:
• Register Access Requirements with Nimbus Disability (operators of the Access Card), allowing up to 7 days processing time. An Access ID will be sent by email and will be valid for 3 years.
• Apply using the Park’s in-house application process, allowing up to 5 days processing time. An authorisation code will be sent by email and will be valid for 1 year.
Under both application options, supporting medical documentation must be provided in the form of a diagnosis letter or any other official document that states the nature of the condition. Please note that DLA letters, together with blue or orange badges, will not be accepted as these do not state the nature of the disability.
How to book:
Queue Assist Passes must be booked online in advance via the website paultonspark.co.uk/help/queue-assist-pass either using valid Access Card details or an authorisation code which can be obtained through our in-house application process. The visit date must be selected.
An email confirmation with a QR coded voucher attached will be generated for the selected date.
To ensure that Paultons Park can provide a high-quality experience, we need to limit the number of groups who have access to the Queue Assist Scheme each day. In doing this, we ensure that we are giving the best possible day out at the park, with minimal queuing.
How to collect the Queue Assist Pass:
On arrival at the Park, please present your voucher to the Nurse in First Aid. The guest (or carer) will be issued with a Queue Assist Pass which will be date stamped, logged and initialled by the Nurse and is only valid for the one-day visit.
How to use the Queue Assist Pass:
On arrival at one of the listed rides, the wristband holder or carer should hand the Queue Assist Pass to the Ride Operator who will hole-punch the appropriate part of the pass.
The next time that a listed ride can be accessed using the scheme will be written on the pass, based on the queue time for the current ride, and handed back to the wristband holder or carer.
All of the Park's other rides (not listed on the Queue Assist Pass) can be accessed at any time via the exit gates on presentation of the Queue Assist Pass together with the wristband.
Important Information
• The wristband holder may enter the rides as detailed on the ride information boards, albeit in the majority of cases this will be via the exit gates where the guest needs to make their presence known to the Ride Operator.
• The only exceptions are Buffalo Falls, Raging River Ride, Cat-O-Pillar, Dino Chase and Velociraptor where guests should report to the adjacent photography kiosk.
• The wristband holder must be accompanied by at least one helper over the age of 14. If the guest does not meet the restrictions to ride unaccompanied, they should be accompanied by a responsible adult aged 16 or over.
• The maximum number of people permitted to ride with the wristband holder will vary from ride to ride dependent on the ride's compatibility and carriage capacity. Details for each ride and attraction are listed under the specific Rides & Attractions Information section. Please note a maximum of one carer is permitted on George's Dinosaur Adventure, Splash Lagoon, Buffalo Falls and Al's Auto Academy.
• The wristband holder MUST be present at all times.
• Queue Assist users may have to wait at a ride exit for a suitable and safe time to board/enter the attraction. Instructions will be given by the Ride Operator.
• The rides listed on the Queue Assist Pass can only be accessed under the scheme once per day and are subject to time constraints.
• The Queue Assist Scheme does not apply to character meet and greets, shows, George's Spaceship Playzone, Peppa Pig's House or any of the Park's Special Events.
• The Park staff are always on hand to assist and offer advice but for the safety of all concerned are not able to assist with lifting a guest on or off of a ride.
Accessibility
Access & Accompaniment
Flash Photography
Guests must have upper body control to hold onto the restraints at all times. The rider restraint mechanism must be fully engaged; you will not be able to ride if this is unachievable. Queue Assist users please wait at the exit gate until the Operator makes contact with them. Guests will be required to walk up 2 steps to access the ride platform.
Exit gate - follow signage.
Magma
1.1m & 5 yrs
1.3m & 8 yrs
Guests who suffer from vertigo, Menieres disease, back or spinal problems, heart conditions and pregnant women are advised not to use this ride. Persons with broken, fractured or prosthetic limbs cannot ride.
Guests must have upper body control. Wheelchairs can be taken into the ride area.
Exit gate - contact operator and await instructions.
Guests must have upper body control and be able to sit upright unaided and hold on to the restraints with both hands. Wheelchairs can be taken up to the ride platform using the Wheelchair User's Lift located through the Queue Assist Entrance adjacent to Tornado Treats.
Queue Assist access adjacent to Tornado Treats.
Velociraptor
1m & 4 yrs
3
Max of 1 group per ride
1.2m & 8 yrs
Guests who suffer from vertigo, Menieres disease, high blood pressure, back, spinal or heart conditions and pregnant women are advised not to use this ride. Persons with broken/fractured limbs are advised not to use this ride.
Guests must have upper body control and be able to sit upright unaided and hold on to the restraints with both hands. Wheelchairs can be taken up to the ride platform.
Exit gate - contact operator or photography kiosk staff before entering and await instructions.
Guests must have upper body control and be able to hold onto the supporting chains using both hands. There is a choice of double or single seats, seating arrangement is at the discretion of the operator.
Exit gate - contact operator before entering and await instructions.
Victorian Carousel
1.2m & 6 yrs
Guests who suffer from back or spinal problems are advised not to ride.
Guests must have upper body control. One wheelchair can be taken on the lower deck of the Carousel via the ramp.
Exit gate - contact the operator and await instructions.
Guests must have upper body control. Wheelchairs can be taken up onto the platform.
Exit gate - carer contact the operator at the inner exit gate while the ride is not in motion and await instructions.
Min. 1 carer
Max. 3 carers
Max of 1 group per ride
Windmill Towers
7 yrs 90cm
Guests who suffer from vertigo, Menieres disease, back or spinal problems, high/low blood pressure, heart conditions and pregnant women are advised not to use this ride. Persons with broken, fractured or prosthetic limbs are advised not to ride.
Guests must have upper body control. Wheelchairs can be taken into the ride area.
Exit gate - contact operator before entering and await instructions.
Max of 1 group per ride Min. 1 carer
Guests must have upper body control and be able to hold onto the grab handles on the dinghy with both hands. There is no wheelchair access to this ride. Guests must be able to climb approx 90 steps to the launch platform and be accompanied by a carer to assist them to board and alight. Please note a weight limit is strictly enforced on this ride, 2 adult sized persons will not be allowed to ride together.
Max. 1 carer (1 adult per dinghy)
Contact with the operator can be made via the ride photo kiosk or Trekking Tractors. Due to the nature of this ride, access to Queue Assist users may be limited or unavailable at certain times. Max of 2 groups per ride
Cat-O-Pillar
7 yrs 90cm
Guests who suffer from vertigo, Menieres disease, back or spinal problems, high/low blood pressure, heart conditions and pregnant women are advised not to use this ride. Persons with broken/fractured limbs are advised not to ride.
Guests must have upper body control. Wheelchairs can be taken up onto the platform.
Exit gate - contact the ride photography kiosk staff before entering and await instructions.
Min. 1 carer
Max. 3 carers
Max of 2 groups per ride
Not suitable for guests who have limited mobility or are wheelchair users. Guests must be able to hold on using upper body control and arms and be able to brace themselves using legs. In the event the ride has to be evacuated from a height guests must be able to walk down steep ramps unaided and understand safety instructions.
Please use designated access at ride exit.
Please wait for operator to assist you.
Max. 1 adult/ carer and 1 child per boat Max. 1 group per ride
George’s Dinosaur Adventure
1.1m 85cm
Guests who suffer from back or spinal conditions are advised not to use this ride. Persons with broken/fractured limbs cannot ride.
Guests must have upper body control and be able to hold onto the hand holds with both hands.
Contact the operator at the ride exit and await instructions. ACCOMPANIED UNACCOMPANIED must sit on the rear seat alone. must sit on the front seat.
Max. 1 carer (only 1 adult per dinosaur)
Max of 1 group per ride
Al’s Auto Academy
ACCOMPANIED UNACCOMPANIED 6-12 yrs 80cm under 6 yrs
Over 1.3m must drive alone 13 yrs+ cannot drive alone
Guests who suffer from vertigo, Menieres disease, back or spinal problems, high/low blood pressure, heart conditions and pregnant women are advised not to use this ride. Persons with broken/fractured limbs are advised not to ride.
All guests require fully body control to ride a car and must be able to understand safety instructions and operational controls. An assessment by our First Aid Nurse will be required for drivers using Queue Assist.
Exit gate - contact operator before entering and await instructions. Queue Assist access adjacent to entrance building. Max of 1 group per ride
Tea Cup Ride
8 yrs 75cm
Guests who suffer from back or spinal problems, high/low blood pressure or heart conditions and pregnant women are advised not to use this ride. Persons with broken/fractured limbs are advised not to ride.
Guests must have upper body control. Wheelchairs can be brought into the ride area.
Exit gate - contact operator and await instructions.
Boulder Dash
1 carer
5 carers
Max of 3 groups per ride
Under 1.2m or 8 years old must be accompanied by a responsible adult. Children 12 months old or under are unable to use this ride.
Guests who suffer from back or spinal problems, high blood pressure or heart conditions and pregnant women are advised not to use this ride. Persons with broken/fractured limbs are advised not to use this ride.
Guests must have upper body control. Wheelchairs can be taken up onto the platform.
Exit - contact ride operator and await instructions.
Max of 1 group per ride
The Queen’s Flying Coach Ride
Under 8 years old must be accompanied by a responsible adult
Guests who suffer from vertigo, Menieres disease, back or spinal problems, high blood pressure, heart conditions and pregnant women are advised not to use this ride.
Guests must have upper body control. Guests in a wheelchair can access the ride via the lift located next to the ride exit. Please contact the operators or a member of staff for assistance if required.
Contact the operator via the ride exit or lift or a member of staff in one of the kiosks nearby and await instructions.
of 2 groups per ride
Miss Rabbit’s Helicopter Flight
Under 8 years old must be accompanied by a responsible adult
We advise this ride is not suitable for children under 12 months old
Guests who suffer from vertigo, Menieres disease, high blood pressure, back, spinal or heart conditions and pregnant women are advised not to use this ride.
Guests must have upper body control. Wheelchairs can be taken into the ride area. Please note there is no wheelchair access through the queue line at this ride.
Contact the operator or a member of staff at one of the kiosks nearby and await instructions.
Peppa’s
of 1 group per ride
Big Balloon Ride
Under 8 years old must be accompanied by a responsible adult
We advise this ride is not suitable for children under 12 months old
Guests who suffer from vertigo, Menieres disease, back or spinal problems, high blood pressure, heart conditions and pregnant women are advised not to use this ride. Persons with broken/fractured limbs are advised not to ride.
Guests must have upper body control. Guests not using the accessibility procedure who are in a wheelchair can use the usual queue line. Wheelchairs can be taken into the ride area.
Contact the operator or a member of staff at one of the kiosks nearby and await instructions
Grampy Rabbit’s Sailing Club
Under 8 years old must be accompanied by a responsible
adult
Guests who suffer from back or spinal problems and pregnant women are advised not to use this ride. Please mind your head when boarding and alighting the boats.
Guests must have upper body control. Guests in a wheelchair can access the ride exit. Wheelchairs can be taken into the ride area. Please note there is a step into and out of the boats, care and assistance should be taken.
Exit gate - contact operator and await instructions.
Windy Castle
Max of 2 groups per ride
Under 8 years old must be accompanied by a responsible adult
We advise this ride is not suitable for children under 12 months old
Guests who suffer from vertigo, Menieres disease, back or spinal problems, high blood pressure, heart conditions and pregnant women are advised not to use this ride. Persons with broken/fractured limbs are advised not to ride.
Guests must have upper body control. Guests not using the accessibility procedure who are in a wheelchair can use the usual queue line. Wheelchairs can be taken into the ride area.
Contact the operator and await instructions.
of 1 group per ride
Grandpa Pig’s Boat Trip
Under 4 years old must be accompanied by a responsible adult
Guests who suffer from back or spinal problems are advised not to use this ride.
Guests must have upper body control. Guests not using the accessibility procedure who are in a wheelchair can use the usual queue line. Wheelchairs can be taken into the ride area. Please note there is a step into and out of the boats, care and assistance should be taken.
Exit gate - contact operator and await instructions.
Max of 1 group per ride Min. 1 carer /
3 carers (only 2 adults per boat)
Grandpa Pig’s Little Train
Under 4 years old must be accompanied by a responsible adult
Guests who suffer from back or spinal problems are advised not to use this ride.
Guests must have upper body control. Guests not using the accessibility procedure who are in a wheelchair can use the usual queue line. Wheelchairs can be taken into the ride area.
Exit gate - contact operator and await instructions
Daddy Pig’s Car Ride
Under 4 years old must be accompanied by a responsible adult
Guests who suffer from back or spinal problems are advised not to use this ride.
Guests must have upper body control. Guests not using the accessibility procedure who are in a wheelchair can use the usual queue line. Wheelchairs can be taken into the ride area.
Exit gate - contact operator and await instructions.
Dino Chase
Under 5 years old must be accompanied by a responsible adult. Children 12 months old or under are unable to use this ride.
Guests who suffer from vertigo, Menieres disease, high blood pressure, back, spinal or heart conditions and pregnant women are advised not to use this ride. Persons with broken/fractured limbs are advised not to use this ride.
Guests must have upper body control. Wheelchairs can be taken up onto the platform.
Exit gate - contact ride operator whilst ride is not in motion or photography kiosk staff and await instructions.
Dino Tour Co.
Under 4 years old must be accompanied by a responsible adult
Guests who suffer from back or spinal problems are advised not to use this ride.
Guests must have upper body control in order to hold on to the grab rails and steering wheels at all times. There is wheelchair access onto the platform of the ride.
Accessibility entrance - please contact the ride operator before entering and await instructions.
Viking Boats
Min. 1 carer / Max. 3 carers (Max 4 adults per Jeep)
Max of 1 group per ride
Under 4 years old must be accompanied by a responsible adult
Guests who suffer from back or spinal problems are advised not to use this ride.
Guests must have upper body control. Wheelchairs will need to be left outside the ride area. There are 3 steps to access the ride. Please note there is a step into and out of the boats, care and assistance should be taken.
Exit gate - contact operator and await instructions.
3 carers
Expedition Express
Under 4 years old must be accompanied by a responsible adult
Small children must be able to sit upright and hold on to the grab rails to ride alone.
Riders must have upper body control in order to hold on to the grab rails. Children must be accompanied to assist with boarding and alighting from the train. Wheelchair/wristband users please contact the operator.
Exit gate - contact operator and await instructions.
Trekking Tractors
Under 1.1m must be accompanied
Children must be accompanied to assist with boarding and alighting from the tractor. Riders must be able to sit upright and hold on.
Guests must have upper body control in order to hold onto the grab rails and steering wheels. Wheelchairs will need to be left outside the ride area. There are 2 steps to access the tractor.
Exit gate - contact operator and await instructions.
Rio Grande Train
Small children must be accompanied Train Driver’s discretion
Please mind your head when boarding and alighting the carriages.
Guests in wheelchairs are able to use this ride. There is a carriage which enables access by a wheelchair onto the train. Members of the wheelchair user’s family/group can accompany them in the same carriage. The carriage can accommodate 2 wheelchairs at the same time.
Contact the driver.
Seal Falls
7 years old or younger only
Small children must be able to sit upright unaided and hold onto the grab handles to ride.
Guests must have upper body control in order to hold on to the grab handles in the boat. The child must be accompanied onto the ride platform to assist with boarding and alighting from the ride.
Exit gate - contact operator and await instructions.
Digger Ride
Small children only
Small children must be able to sit upright unaided and hold onto the grab handles to ride.
Guests must have upper body control in order to hold on to the grab handles. The child must be accompanied into the station area to assist with boarding and alighting from the ride.
Exit gate - contact operator and await instructions.
No Accessibility Restrictions
Junkyard Junction
Designed for 6-12 year olds
Play structure on a soft surface. Children must be supervised by a responsible adult at all times.
Percy’s Play House
Designed for 6-12 year olds
Play
Percy’s Play Park
Designed for 5-12 year olds
Play structures on a soft surface. Children must be supervised by a responsible adult at all times.
Little Explorers’ Adventure Playground
Designed for 3-8 year olds
Play structures on a soft surface. Children must be supervised by a responsible adult at all times.
Water Kingdom
0-14 year olds NO ADULTS unless they are accompanying children
An
George’s Spaceship Play Zone
Designed for 0-8 year olds
Indoor play structures consisting of 3 areas for varying age groups up to 8 years old. All children must be supervised by a responsible adult whilst using the play equipment. Adults may accompany the children throughout the Play Zone.
Mr. Potato’s Playground & Muddy Puddles
0-6 year olds
Children must be supervised by a responsible adult at all times. PLAYGROUND - Play structures on soft surface. MUDDY PUDDLES - A water play park on a soft surface. Wheelchairs, mobility scooters and pushchairs are not allowed to enter Muddy Puddles.
Parking Lot Tots
Designed for 2-6 year olds
Play structure on a soft surface. Children must be supervised by a responsible adult at all times. Wheelchair accessible play equipment included in this play ground.
No Restrictions
Wild Lands
Discovery Trail
