GLIMPSE Newsletter | Issue 3 by paulineteopengco

2024 QUARTER 2 2024 QUARTER 2

ENGAGEMENT ENGAGEMENT ACTIVITIES ACTIVITIES

Q Q1 1 T TOOWWNNHHAALLL L

Weareloudandproudincelebratingallkindsoflove!

Our month-long PRIDE celebration was a colorful display of love and support. Here are some of the activities we did:

First, we served a delicious rainbow cake to our team members, and we set up a colorful photo wall, allowing everyone to capture and share moments of pride.

Second, our team members brought a special coloring wall to life, beautifully illustrating our support for the LGBTQIA+ community. These colorful masterpieces adorned our town hall stage, creating a stunning decor accent that radiated inclusivity.

Q Q1 1 T TOOWWNNHHAALLL L

Weareloudandproudincelebratingallkindsoflove!

Lastly, our Q1 Townhall was a rainbow-filled celebration; we honored milestones, achievements, birthdays, new team members, participated in fun games, and had the awarding of our Q1 exemplary Heartists.

Special thanks to our Culinary Team for successfully hosting this quarter's celebration with true pride. They even made sure that the dishes served were a feast of colors!

We are proud to create a workplace where diversity and love are celebrated every day.

WELLNESS SESSION

APRIL

FOCUSING ON HEARTIST HEALTH & WELL-BEING

This year ’ s fourth session of Wellness Activity is HighIntensity Interval Training (HIIT), which proved to be an exhilarating experience for participants. The program included a dynamic mix of exercises, combining strength training, cardio, and endurance drills, that left the participants feeling accomplished, energized, and motivated.

WELLNESS SESSION

JUNE

FOCUSING ON HEARTIST HEALTH & WELL-BEING

After a month of hiatus to give way to the highly anticipated Sportsfest, the High-Intensity Interval Training (HIIT) program made a return on June 26, 2024, with a legfocused workout.

Stay tuned for more exciting wellness sessions, and join us to elevate your fitness journey!

EASTER INTERNATIONAL FUN AT WORK DAY

We started the quarter with a double dose of fun! On April 1, we celebrated both Easter and International Fun at Work Day by transforming our workplace into a hub of joy and excitement. The day was filled with egg-citing mini games that ignited fun in every inch of our workplace.

But why stop there? To keep the fun going, we ’ ve stocked the Heartist Lounge with a variety of board and table games, ensuring our employees have endless opportunities to play and enjoy.

We are proud to create an environment where fun and work coexist.

On May 6, 2024, we successfully launched our first Sportsfest with an exciting basketball and volleyball tournament.

This year ’ s competing teams are:

1. Widus and Casino F&B

2. Hotel F&B

3. Heart of House and Rooms Division

4. Culinary

During the opening event, the teams paraded their colors, each led by their beautiful muses. The teams proudly raised their banners, and the ceremonial oath of sportsmanship was taken, setting a tone of respect and fair play for the games to come. This marks the beginning of what promises to be an unforgettable event.

After eight thrilling matches in a single roundrobin format, we concluded the tournament on May 22, 2024. Widus and Casino F&B bagged the basketball championship with a series of impressive wins. The Hotel F&B secured the first runner-up spot, while Culinary and HOH & Rooms Division rounded out the top positions.

Jerom Lintag’ s exceptional play earned him the MVP title, highlighting his crucial role in leading his team to success. While Yves Sicat of F&B Hotel, Marvin Tiglao of Culinary, Harold Blanco of HOH & Rooms Division, Kim Tan, and Whesley Ignacio of Widus and Casino F&B were part of the Mythical 5, each of whom demonstrated extraordinary skill.

E M P L O Y E E E N G A G E M E N T

In the volleyball tournament, Hotel F&B rose to victory, displaying unmatched teamwork and skill. HOH & Rooms Division put up a strong fight, securing the first runner-up position, while Culinary and Widus and Casino F&B earned the second and third places, respectively.

Kris Kim's superb performance throughout the tournament earned him the well-deserved title of MVP.

Another win from the F&B Hotel team is Nerien Quirante, who has been awarded as the best muse of the tournament.

We extend our gratitude and congratulations to everyone who participated in making our 2024 Sportsfest an incredible event! Your enthusiasm has truly made this event a highlight of the year.

Until our next tournament!

M P L

Hey Mom, you deserve this!

In honor of Mother’s Day, we wanted to show our appreciation to the amazing moms within our team by providing them with a well-deserved pampering on May 10, 2024, choosing between footspa, manicure/pedicure, or gel polish.

To our Heartist moms, thank you for the dedication, love, and nurture that you give, not only in your own homes but also in the workplace. You deserve this and so much more!

CUTSFORDADS FATHER’S DAY CELEBRATION:

For Father’s Day, we also took the opportunity to celebrate the incredible dads with a day dedicated to recognizing their hard work and the special role they play both at work and at home. To show our appreciation, we treated them to free haircuts and pomades, ensuring they felt as sharp and appreciated as they deserved.

Here’s to celebrating all the amazing dads. We’re grateful for all that you do!

2024 QUARTER 2 2024 QUARTER 2

LEARNING & LEARNING & DEVELOPMENT DEVELOPMENT

DOT:

FILIPINOBRANDOF SERVICEEXCELLENCE

April to June

We are glad to announce that we have successfully reached 87% completion of the Department of Tourism's Filipino Brand of Service Excellence training. This achievement is a major step forward in our preparations for the successful MICE Conference held in July 2024 at the Clark Freeport Zone.

The Filipino Brand of Service Excellence training is designed to enhance the skills and knowledge of our team, ensuring that we provide exceptional service that reflects the warmth, hospitality, and professionalism that the Philippines is known for.

A huge thanks to the Department of Tourism for providing and equipping the hospitality industry with such training.

IntroductiontoTea Inspiration&TheTeaInspiredGuestExperience

June 21, 2024

Our Heartists, Dennis Dungca, Whesley Ignacio, Maria Jordan, and Isaiah Gen Rebuyas, had the incredible pleasure of participating in the "Introduction to Tea Inspiration and the Tea-Inspired Guest Experience" seminar hosted by the Dilmah School of Tea on June 21, 2024. This enriching event provided our team with valuable insights into the world of tea, exploring its rich history, diverse flavors, and the art of creating memorable tea-inspired experiences for our guests.

One of the highlights was the on-the-spot mocktail mixing competition, where our very own F&B supervisor, Whesley Ignacio, emerged as the winner, showcasing his creativity and expertise by using tea syrups innovatively.

We are proud and grateful for the opportunity to attend seminars that enhance our skills and our guest experiences.

LaundryWorkshop

June 24, 2024

Our Heartists from the Housekeeping Team recently had the privilege of attending a series of comprehensive training sessions conducted by Diversey, a global leader in hygiene and cleaning solutions. These sessions provided our

team with invaluable insights and hands-on experience in the latest techniques and best practices in housekeeping.

On June 24, 2024, Dominga Timbol from the Laundry Team delved into the intricate world of laundry care. The workshop focused on advanced techniques for treating various types of stains and maintaining the freshness and quality of fabrics. This knowledge is crucial for extending the life of our fabrics and providing guests with impeccably clean and fresh laundry.

ExpertHousekeeping& PublicAreaWorkshop

June 25, 2024

On June 25, 2024, Diversey conducted another training, this time focusing on Public Area, wherein our Heartists, Harold Blanco, Russell Paras, and Elysse Enriquez attended.

The workshop covered a broad range of topics, from efficient cleaning routines and safety protocols to creating welcoming and hygienic environments in all public areas. Our team was trained in the latest industry standards and innovative solutions that help transform spaces into pristine, inviting areas that enhance the overall guest experience.

We look forward to seeing the positive impact of these sessions reflected in the quality of service we offer to our guests every day.

2024 QUARTER 2 2024 QUARTER 2

CEREMONIAL HANDOVER

Our F&B Team successfully raised a total of PHP 84,457.75 during their "Drop to Adopt" initiative during the last months of 2023, wherein drop boxes were placed in each outlet and office, allowing employees and guests to show their generosity.

The funds raised through this initiative were turned over to Sitio Mabilog, the adopted community of Swissôtel Clark and Widus Hotel, on April 19, 2024. These funds are dedicated to the supplemental feeding of the children in the community, ensuring they receive nutritious meals essential for their growth and well-being.

We extend our gratitude to everyone who contributed to this cause. Your support had a profound impact, helping to create a healthier and brighter future for these children.

SWISSÔTEL SWISSÔTEL

NEW TALENTS NEW TALENTS

WELCOME NEW HEARTIST!

2024 QUARTER 2 2024 QUARTER 2 WIDUS WIDUS

NEW TALENTS NEW TALENTS

D Driver river

2024 QUARTER 2 2024 QUARTER 2

SWISSÔTEL SWISSÔTEL PROMOTIONS PROMOTIONS & MOVEMENTS & MOVEMENTS

CONGRATULATIONS HEARTIST!

Joan Castro

Promoted to Assistant T&C Manager

Effective April 6, 2024

Genesis Garcia

Promoted to Talent Acquisition Manager Effective April 6, 2024

Jolas Sibug

Promoted to Chef de Partie Effective April 6, 2024

Maria Jordan

Promoted to F&B Supervisor Effective April 6, 2024

CONGRATULATIONS HEARTIST!

Patrick Garcia

Promoted to Assistant Chief Steward

Effective April 21, 2024

Bryan Villanueva

omoted to Assistant Chief Steward

Effective April 21, 2024

Arianne Acu

Promoted to Culinary Admin Officer

Effective May 21, 2024

Jay Basa

Promoted to HK Shift Manager

Effective May 21, 2024

CONGRATULATIONS HEARTIST!

Anna Sepulchre

Promoted to Income Auditor

Effective May 21, 2024

Sharon Mandap

Promoted to Senior Sales Manager

Effective May 21, 2024

Pauline Bodino

Promoted to Senior Sales Manager

Effective May 21, 2024

Arlyn Meneses

Promoted to Senior Sales Manager

Effective May 21, 2024

CONGRATULATIONS HEARTIST!

Marc Ng

Promoted to Night Manager

Effective June 6, 2024

heryl Sheila Nicdao

omoted to Assistant FO Manager

Effective June 6, 2024

Prince Carullo

Promoted to F&B Supervisor

Effective June 21, 2024

Jelica Pineda

Promoted to F&B Supervisor

Effective June 21, 2024

2024 QUARTER 2 2024 QUARTER 2

MILESTONE MILESTONE MOMENTS MOMENTS

WORK ANNIVERSARY!

Your valuable commitment and dedicated service are truly appreciated.

HEARTISTCHAMPIONQ1NOMINEES

JEROMLINTAG F&BATTENDANT

RANK & FILE FRONT OF HOUSE MARCH 2024

“Jerom exhibits remarkable leadership abilities; he reliably oversees and guides the team in the absence of a supervisor. Jerom distinguishes himself through his dedication, punctuality, fairness, transparent communication, adaptability, and proficiency in guest interactions. He ensures everyone feels valued and regularly exceeds expectations by providing unique and practical solutions.”

“Jeff's nomination stems from his commitment, optimistic demeanor, and readiness to tackle tasks without hesitation. He consistently shows punctuality and excels in various aspects of his role. He takes full responsibility on his duties, treating the bar as his own, and promptly submits precise month-end inventory reports. Additionally, Jeff contributes to marketing efforts by crafting promotional drinks.”

AISHAVALDEZ F&BATTENDANT

JEFFERSONDACANAY BARTENDER

“Aisha has a positive approach to work; she takes on tasks without complaint and is reliably punctual. She conscientiously fulfills her duties, ensuring timely submission of documents and suggesting enhancements for smoother operations. Aisha is esteemed as a role model among her peers, epitomizing the traits of a responsible and proactive team member.”

HEARTISTCHAMPIONQ1NOMINEES

RANK & FILE FRONT OF HOUSE MARCH 2024

“Sam oversees the banqueting area with full accountability. He manages multiple outlets at Widus concurrently, showcasing his multitasking skills. He consistently upholds a positive demeanor and willingly takes on any task presented to him. His proactive and enthusiastic approach to work is evident, highly contributing to a productive environment.”

“Aifa embodies guest passion; she ensures personalized experiences through genuine interest in understanding guests' needs and preferences and goes the extra mile to create memorable moments. She approaches challenges with a conquering spirit, and she fearlessly tackles guest concerns. She fosters trust and respect within the team, creating a positive work environment. Both guests and colleagues trust her expertise and appreciate her respectful interactions.”

JOSERIZALAGUASON HKTEAMLEADER

AIFACABATUANDO GUESTSERVICESAGENT

“Rizal significantly contributes to maintaining the high cleanliness standards of the hotel's public areas, achieving a perfect score on the LQA audit. He also ensures that special cleaning needs are met. He is very approachable, and it creates harmonious coordination with colleagues and other departments. He is always willing to extend a helping hand that benefits the whole operation. While doing all these, he still actively participates in company activities, demonstrating his talent and dedication.”

SAMUELZAMORA F&BATTENDANT

HEARTISTCHAMPIONQ1NOMINEES

RANK & FILE FRONT OF HOUSE MARCH 2024

NERISSAMASANGCAY GUESTRELATIONEXECUTIVE

“Nerissa recently achieved top performer status for selling Accor memberships, earning recognition and rewards from Accor Plus. She is very confident and excels in sales. Nerissa is highly skilled, adept at problem-solving, and continuously improving. Her ability to generate repeat business has contributed to the company's positive reputation. With her demonstrated capabilities, she shows promising potential for leadership in the future.”

HEARTISTCHAMPIONQ1NOMINEES

ERNESTR.ANTOLIN COMMIS

RANK & FILE HEART OF HOUSE MARCH 2024

“EJ is renowned for his upbeat attitude, creating positive relationships with peers and supervisors alike. He actively shares ideas and initiates training for his peers. EJ demonstrates a proactive approach to tasks, ensuring the delivery of high-quality products. Even amidst busy periods, his reliability shines through, as he remains steadfast and composed. Furthermore, EJ's creativity played a pivotal role in the development of Verona's new grilled menu items.”

“With two years of experience in his role, he demonstrates proficiency in his duties. He consistently completes tasks accurately and on schedule, demonstrating his reliability. His dedication to meeting deadlines enhances his focus and commitment to the job. Even in the absence of his superiors, he remains capable of independently fulfilling his responsibilities. Furthermore, he extends his contributions by assisting with cost control tasks at month-end, showcasing his willingness to go the extra mile.”

HEARTISTCHAMPIONQ1NOMINEES

SUPERVISORY FRONT OF HOUSE MARCH 2024

ROMMELPARILLA F&BSUPERVISOR

“Rommel's dedication, leadership, and commitment to excellence have greatly influenced our team's success and inspired his colleagues. Rommel consistently exceeds expectations, handling complex projects with professionalism and optimism. His exceptional problemsolving skills and calm demeanor under pressure have been essential to achieving our goals. Additionally, Rommel actively promotes professional development, empowering his team to succeed.”

“As a supervisor, Rod consistently sets a positive exam by demonstrating a positive and strong work ethic. R excels in communication and collaboration, creating supportive work environment where everyone fe valued. His adept problem-solving skills are evident handling guest complaints and resolving staff confli generating a positive experience at Kai. Rod activ pursues opportunities for improvement and innovati which greatly benefit the Kai’s success. “

BRILEYFUNTE F&BSUPERVISOR

RODRIGOPACIA F&BSUPERVISOR

“Briley has proven his dedication at work by giving all his best and by accomplishing tasks in a timely manner. He is willing to do anything without complaining; he has a strong sense of ownership and urgency. He efficiently prioritizes operational needs and closely monitors colleagues performance. Briley is a supportive leader who assists others as needed and encourages team growth through continuous teaching and pushing them to heir limits.”

HEARTISTCHAMPIONQ1NOMINEES

SUPERVISORY FRONT OF HOUSE MARCH 2024

andy's remarkable performance demonstrates paralleled dedication to ensuring our guests' isfaction. She attained a flawless 100 LQA score for eck-in, showcasing her unwavering commitment to cellence and delivering exceptional service to guests. ndy's high standards serve as an inspiration to the am, setting a benchmark for excellence in action.” exhibits exemplary dedicatio demonstrating a strong commitment to overseeing aspects of operations. His proactive approach a thorough attention to detail ensure that tasks are execut with precision. His dependable nature and sense accountability guarantee that tasks are carried out w optimal efficiency and effectiveness.”

Nate prioritizes maintaining esulting in a perfect 100% scor uring the LQA Audit. He diligently monitors both hotel nd casino public spaces, upholding high standards of eanliness. Additionally, he significantly contributes to he grooming and discipline of the housekeeping staff, nsuring a professional and well-maintained nvironment. He readily assists in room operations when eeded and actively identifies and reports maintenance oncerns, proposing innovative solutions to improve perations continuously.”

NATHANIELSANTOS HKSUPERVISOR

JEREMYPAULCRUZ F&BSUPERVISOR

SANDYLEENBASUEL GUESTSERVICESSUPERVISOR

HEARTISTCHAMPIONQ1NOMINEES

SUPERVISORY HEART OF HOUSE MARCH 2024

He consistently meets month-end report deadlines without fail and willingly puts in extra effort to prevent elays. He carries out his responsibilities with minimal upervision, showcasing his self-reliance and efficiency. Moreover, he adeptly managed an increased workload, roviding valuable assistance to our department across oth hotels. His familiarity with his tasks and reporting equirements further demonstrates his competence and eliability.”

“It's evident that Orly emerges not only as a manager's dream but also as a beacon of positivity among coworkers. He consistently goes above and beyond to meet deadlines, demonstrating strong leadership, particularly in the absence of his superiors. His steadfast dedication to fulfilling his responsibilities, even under challenging circumstances, undeniably positions him as a stando t nominee for the Supervisory Category.”

ORLYPALAD CHEFDEPARTIE

J consistently excels in design and concept velopment, starting his workday at 6AM to complish a wide range of tasks. In March, he led ojects like video shoots for Women’s Month, the Swiss hocolate Artisan Kit, and Easter offerings at Oma's, ong with menu updates for 15 dining outlets, photo iting for Easter activities, and design work for Taboo. dditionally, he’s also on top of the timely promotional signs for Widus and videos for Swissotel. His efforts these projects help the company save money. ”

HEARTISTCHAMPIONQ1NOMINEES

RANK & FILE FRONT OF HOUSE APRIL 2024

WILFREDOJR.ISIP GUESTSERVICESAGENT

“Wil confronts challenges with steadfast determination. His resilience and solution-oriented mindset not only inspire his colleagues but also resonate with Accor's ethos of embracing new horizons, as well as the emphasis on trust and respect. His transparent communication, reliability, and empathy create a positive work environment. “

“Friendly and accommodating—these are only some of the many positive descriptions that the guests have mentioned of Ben. He has the ability to carry out his daily responsibilities diligently, cultivates a positive team dynamic, and provides support that is really helpful to the team. He is also passionate about his work and is always eager to learn and improve himself.”

BENOEJIEYABUT HKTEAMLEADER

“Jelica has demonstrated exceptional leadership potential in recent months, consistently empowering her teammates with the tools and resources they need to excel. Her proactive approach and support have not only boosted individual performance but have also been instrumental in motivating her colleagues to strive for excellence, resulting in a significant improvement in the TripAdvisor ranking.”

HEARTISTCHAMPIONQ1NOMINEES

RANK & FILE FRONT OF HOUSE APRIL 2024

“Jhonel has always been a team player; he always ensures that all of the projects they handle are successful. He consistently walks the talk and leads by example for the team. He always takes the appropriate strategies and is very cooperative in accomplishing his goals, as he plays multiple roles in Widus F&B.”

JHONELYABUT F&BATTENDANT

“Jean can communicate effectively with Korean guests due to her basic understanding of the Korean language, which leaves her consistently commended by guests. She is dedicated and always goes the extra mile, exceeding all expectations. In the absence of her immediate superior, she steps into the role of team leader, ensuring seamless operations and effective team coordination.”

BABYJEANMUSNI GUESTSERVICESAGENT

HEARTISTCHAMPIONQ1NOMINEES

RANK & FILE HEART OF HOUSE APRIL 2024

JEROMEMACAPAGAL COMMIS

“Jerome possesses an exceptional understanding of the menu, demonstrating a deep knowledge of every dish and ingredient. His expertise allows him to work independently and efficiently, requiring minimal supervision to deliver outstanding results. Jerome’s ability to anticipate needs and adapt to various situations showcases his strong problem-solving skills and proactive approach to his work.”

“Ian's nomination is a testament to his exemplary qualities and contributions to the team, reflecting his excellent interpersonal skills, effective communication, and culinary proficiency. He is always eager to learn and refine his skills, staying abreast of culinary trends and best practices. He has a positive attitude, dedication, and willingness to go above and beyond, making him an asset to the team."

ARIANNEACU CULINARYCOORDINATOR

IANCARLLANSANG COMMIS

“Arianne’s contributions to the Culinary Department have significantly enhanced the operation’s efficiency. She has the willingness to take on additional responsibilities, which speaks volumes about her dedication to the team’s success. She embodies the qualities of a true team player and contributes a profound impact to the organization.”

HEARTISTCHAMPIONQ1NOMINEES

SUPERVISORY FRONT OF HOUSE

HAZELCALLEJAS F&BSUPERVISOR

APRIL 2024

l’s journey from a casual employee to a uished supervisor is a testament to her resilience, ation, and outstanding leadership qualities. Her t on the team and the outlet is profound, driving ndividual and collective success. She has a strong ethic; she goes beyond merely performing her and she actively engages with her team offering nce, mentorship, and supp

Whesly has showed exceptional leadership effectively overseeing his team and ensuring the hig standards of service quality. His meticulous attentio detail and commitment to excellence have resulted i outstanding customer experience, earning him the res and admiration of both his colleagues and our guests also greatly increased the outlet's visibility with cre beverage promotions. His upbeat demeanor encour collaboration and elevates spirits.”

F&BSUPERVISOR

WHESLEYIGNACIO F&BSUPERVISOR

On top of supervising the Salt Restaurant, DJ also ersees the operations of all F&B outlets at Widus, suring that each venue upholds the highest standards quality, service, and guest satisfaction. DJ is the ving force behind numerous special projects that have nificantly enhanced our F&B offerings. His innovative ion and strategic approach have led to successful tiatives.”

DJCARATING

HEARTISTCHAMPIONQ1NOMINEES

SUPERVISORY HEART OF HOUSE APRIL 2024

“Arriane’s tenure on the team is a testament to her reliability and expertise. She demonstrates remarkable strength in managing multiple responsibilities. Beyond her technical skills, she also excels at building strong relationships with her colleagues, always ready to lend a helping hand and provide support with any inquiries. Her dedication to her work and relentless pursuit of excellence make her an invaluable asset to the team.”

ARRIANEPADILLA T&COFFICER

Cheng always goes above and beyond the expectation of her role, demonstrating exceptional performance and dedication. Her ability to hold the team together i commendable, and her efforts to keep her colleague engaged and motivated do not go unnoticed. Cheng' proactive approach and leadership qualities are integra to fostering a positive and productive work environment.”

CARMELACHENG CHEFDEPARTIE

HEARTISTCHAMPIONQ1NOMINEES

RANK & FILE FRONT OF HOUSE MAY 2024

“Mandy shows remarkable leadership skills by providing support and guidance to his Room Attendants, resulting in commendations from guests. His continuous commitment to self-improvement and eagerness to learn drive his outstanding performance, especially under pressure. He consistently receives the most guest commendations through service room cards and was recognized in Trip Advisor this May. Mandy is truly an asset to the Housekeeping Department.”

“Paul has taken on multiple roles in various outlets at Widus while ensuring all beverage-related aspects of the entire F&B operations run smoothly. He always ensures the success of every project assigned to the team. As a hardworking and passionate team player, he is emerging as a strong leader. “

“Gab is a key player at Widus Hotel. He takes full charge of Prism Lounge operations, handling morning meetings and overseeing bar operations at night. Known for his reliability and accountability, he cares deeply about his staff members and their development. As a responsible individual, he is a promising future leader for the team.”

GABRIELMANITI BARTENDER

MANDYMENDOZA HKTEAMLEADER

PAULDELACRUZ BARTENDER

HEARTISTCHAMPIONQ1NOMINEES RANK & FILE FRONT

OF

HOUSE MAY 2024

MELCHICAJUCOM RESERVATIONSAGENT

“Melchi has shown exceptional initiative and dedication, especially during challenging times. Despite facing hardships, she has surpassed expectations in her role. As a team leader, she has effectively supervised and supported her team, demonstrating strong leadership skills. Her reliability and commitment are evident in her proactive training of new team members, ensuring their success. Melchi's positive attitude and willingness to help others make her a valuable asset. Overall, she is a standout performer who continuously strives for excellence.”

“Joel consistently performs well, coordinating effectively with his Sous Chef on kitchen orders and resolving issues. Joel leads the team smoothly in the absence of his superior and manages the kitchen efficiently during busy periods. He shows a strong willingness to learn paperwork and often extends his duties during peak times. Joel maintains good relationships with colleagues and is easy to work with. He consults his superior for major kitchen decisions and collaborates well with the service team.”

CARLAAGUSTIN COMMIS

JOELPINGOL COMMIS

“She has been passionate about her work. While her supervisor was on leave, she took on additional paperwork, managed inventory and ordering, and efficiently handled her station without supervision. She delegates tasks effectively, ensures daily CCP forms are accurate, and is knowledgeable in all stations at Markt. She routinely checks each station, oversees training, and briefs kitchen staff. She is a great team player who excels in her role.”

HEARTISTCHAMPIONQ1NOMINEES

SUPERVISORY FRONT OF HOUSE

MAY 2024

aulo played a key role in the pull-out and disposals in wer 2. He proposed improvements for the linen chute, h as adding partitions and extra trolleys to keep linens the floor. During the US military's stay at the hotel, he actively adjusted the roster without being instructed. closely monitors linen losses and consistently submits ely reports. Additionally, he is hands-on with laundry chine repairs and communicates effectively with other nagers and superiors.”

exceptional leadership in Spi ates according to hotel standa and maintains high service quality. His innovat beverage promotions have significantly enhanced outlet's visibility, attracting guests and contributing to success. Beyond creating promotions, Whesly guides a mentors the bartenders, ensuring they deliver outstand service and uphold the outlet's reputation. His treatment of colleagues and motivational attitude prom teamwork and boost morale.”

WHESLEYIGNACIO F&BSUPERVISOR

PAULODELPRADO HKSUPERVISOR

HEARTISTCHAMPIONQ1NOMINEES

SUPERVISORY FRONT OF HOUSE

MAY 2024

miel really stands out at the Widus Hotel. He's always re to help his coworkers, sharing what he knows and ping out without being asked. He's great at his job, ays showing his skills, and everyone likes working h him, both colleagues and managers. ”

AMIELHERNANDEZ CHEFDEPARTIE

g ed outstanding performance ov the past months. She has been managing the Meetin Room has also taken charge of the pre-opening of t Executive Lounge. With no Sous Chef or Chef de Cuisin she is solely responsible for running both kitchens. S effectively manages and leads her team, handling bo operational and administrative tasks. Under h leadership, the Meeting Rooms have been runnin smoothly, and her team has successfully managed the kitchen operations.”

CARMELACHENG CHEFDEPARTIE

HEARTIST CHAMPION NOMINEES

LEADER OF THE QUARTER 1

ROGELIOV.PATRICIO OUTLETMANAGER

“He is a distinguished leader and innovator. He consistently thinks outside the box to exceed guest expectations, never compromising on quality. He inspires his staff to pursue continuous improvement and ensures clear communication across departments. He adeptly addresses challenges, always finding solutions to enhance operations.”

"Jojo, in collaboration with his team, has been a driving force behind the significant enhancements to the finance-related processes and procedures. Exemplifying the Accor Value Spirit of Conquest, Jojo’s dedication to refining guest experiences through streamlined processes stands out as both evident and invaluable. There is great anticipation for the ongoing partnership with Jojo as the team collectively strives for excellence and innovation in service.”

JOSEB.DIZON FINANCEMANAGER

“MJ always exhibits remarkable patience and professionalism, even in high-pressure situations. She plays a crucial role in ensuring that all departments meet their collateral requirements, especially the monthly promotions for F&B. She is always willing to lend a helping hand and provides needed support without hesitation. Her ability to extend mutual respect to everyone she interacts with is truly admirable and sets a positive example for the entire team.”

HEARTIST CHAMPION NOMINEES

LEADER OF THE QUARTER 1

SHEYC.SOLIMAN CLUSTERASSISTANTDIRECTOROFREVENUE

“Shey has admirably stepped up to lead the Reservations and Revenue Team in the absence of the team’s leaders, excelling in the role. Her seamless transition into this position and her ability to deliver outstanding results have been exemplary. Through her leadership, continuity has been maintained and high standards upheld, showcasing her exceptional capability and dedication to the team's success. ”

“Harold embodies the epitome of a great leader trustworthy, results-oriented, and deeply passionat about his work. His dedication to achieving excellenc serves as a guiding light for his team, inspiring them t reach new heights. Not only does he excel in his ow responsibilities, but he also goes above and beyond t support his colleagues, creating a collaborative an supportive work environment.”

HEARTIST CHAMPION NOMINEES

TEAM OF THE QUARTER 1

BANQUETTEAM

“The banquet team consistently exceeds expectations by bringing guests’ imaginations to life, even amidst unexpected requests. Despite these challenges, the team remains undeterred in their commitment to delivering exceptional service. They go above and beyond to ensure that every event is brought to life with creativity, attention to detail, and professionalism. Their dedication and adaptability shine through, showcasing their commitment to guest satisfaction and the success of each event.”

“The shuttle drivers exemplify humility and a down-toearth demeanor in their daily responsibilities. Beyond ensuring the safety of employees during their trip, they go the extra mile by treating company vehicles with the utmost care and attention, as if they were their own. By upholding these standards of professionalism and responsibility, the shuttle drivers not only contribute to the smooth functioning of our transportation system but also create a sense of trust and reliability among employees. “

HOUSEKEEPINGPUBLICAR

“The Housekeeping Public Area team operates with efficiency and effectiveness, characterized by prompt responses to requests. They are proactive; they are able to anticipate and address needs before they arise, ensuring a seamless experience for all. Moreover, the staff's unwavering courtesy underscores their dedication to providing not only prompt service but also a welcoming and professional environment.”