GLIMPSE Newsletter | Issue 2 by paulineteopengco

New Talents W H A T ’ S I N H E R E ? Employee Engagement CSR Activities Promotions & Movements Milestones & Achievements 1 11 16 Learning and Development 19 26 28 Memoranda and P&P 43

2024 QUARTER 1 2024 QUARTER 1

ENGAGEMENT ENGAGEMENT ACTIVITIES ACTIVITIES

Castingawell-deservedspotlightonourQuarter3updates,achievements,andsuccess.

Our Q3 townhall was held on January 22, 2024, hosted by the Housekeeping Department in an Oscars-themed spectacle.

Together, we celebrated each department's small and big wins, enjoyed fun activities, extended a warm welcome to our new heartists, wished the best for the birthday celebrators, and lauded our outstanding Heartist Champions of the Quarter. Some lucky stars even won the raffle draw!

It was indeed an award-worthy quarter.

M P L O Y E E E N G A G E M E N T

Q3 TOWNHALL Q3 TOWNHALL

Q4 TOWNHALL Q4 TOWNHALL

Last March 26, we welcomed the summer season with a resounding 'ALOHA!' at our Quarter 4 Townhall.

Hosted by the Heart of House Team, we had a wave of exciting updates, engaging activities, celebrations, and recognitions.

With the aloha spirit fueling us, we are ready to set sail towards new horizons.

3 E M P L O Y E E E N G A G E M E N T

WELLNESS SESSION

January

FOCUSING ON HEARTIST HEALTH & WELL-BEING

We started the year with a punch, our 2024 wellness kickoff is kickboxing!

We see to it that our team's health and well-being is at the heart of everything we do.

This activity surely set the tone for a year of wellness and success.

E M P L O Y E E E N G A G E M E N T 4

WELLNESS SESSION

February

FOCUSING ON HEARTIST HEALTH & WELL-BEING

Month two of the year and our commitment in focusing on our heartists health and well-being continues. We once again had another knockout Kickboxing Session, a high-energy workout known for cardiovascular benefits and muscle strength.

Here’s to a journey towards a healthier and a vitality-filled lifestyle.

E M P L O Y E E E N G A G E M E N T 5

WELLNESS SESSION

FOCUSING ON HEARTIST HEALTH & WELL-BEING

March

We are proud to announce that our very own Wellness Instructor, Ernie Nogoy of the Spa & Wellness team facilitated our March wellness session!

Our Heartist crushed the highintensity intervals workout, pushing their limits and feeling the burn.

E M P L O Y E E E N G A G E M E N T 6

CHINESE NEW YEAR CHINESE NEW YEAR CELEBRATION CELEBRATION

GONG XI FA CAI!

We celebrated the Chinese New Year with our angpao, fortune cookies, and horoscopes giveaway. These share the promise of good fortune and the richness of blessings as we usher in the 2024 Year of the Dragon.

7 E M P L O Y E E E N G A G E M E N T

ASH ASH

WEDNESDAY WEDNESDAY MASS MASS

Commemorating the first day of Lent with Ash Wednesday Mass.

The ashes on our foreheads mark the beginning of a profound journey of introspection and penance.

May this Lent season bring you peace and spiritual growth.

8 E M P L O Y E E E N G A G E M E N T

VALENTINE’S DAY VALENTINE’S DAY

Nothing says 'I love you' quite like a delightful treat, so to add an extra sweetness to our Heartists Valentine's Day, we gave away Heartist Heart Treats, customized by our own pastry team. Our Heartists also explored unique gifts for their loved ones at the Valentine's Day Bazaar. And if that's not enough love, we've cranked up the romance with our Love Lens Photo Competition, wherein our heartists creatively show us their own perspective of love, check out the winners who won our hearts (and prizes too!).

"

9 E M P L O Y E E E N G A G E M E N T

"Embracing the truest love story this Valentine's: a journey of self-love and self-discovery.” #ValentinesDay #SelfLove" #HeartistLoveLens

Love

no boundaries; it embraces all beings." Love is about self-care Putting yourself first in all aspect of life A well-being self is a top tier love we could express to ourselves and to others A well-being YOU makes your day or even week well on decisions communications and relationship you ’re associated with Giving yourself a time to contemplate would take a break (a nice view) and shot of coffee To guarantee have it all in extra shot (double) Cheers to loving ourselves We deserve it first from ourselves

knows

IINTERNATIONAL NTERNATIONAL WOMEN’S MONTH WOMEN’S MONTH

One with the world in celebrating and empowering WOMEN. Scan the QR Codes to check out our Women’s Month videos

10 E M P L O Y E E E N G A G E M E N T

2024 QUARTER 1 2024 QUARTER 1

LEARNING & LEARNING & DEVELOPMENT DEVELOPMENT

ACTIVITIES ACTIVITIES

WAVETRAINING

January 2024

Exciting news from Swissôtel Clark! We believe in nurturing the next generation of hospitality leaders, and our internship program is a testament to that commitment.

We had the privilege of hosting our #HeartistInterns for their #WAVETraining, a comprehensive program designed to equip them with the skills they need to thrive in the professional world.

We are incredibly proud of our #HeartistInterns and the dedication they have shown throughout their training. We can't wait to see the great things they will accomplish in their future careers!

L E A R N I N G & D E V E L O P M E N T

WAVETRAINING

February 2024

We understand that an employee's attitude and values play a pivotal role in shaping our culture and success which is why we also want to equip our heartists with the mindset, skills, and values to thrive in their roles and contribute to a culture of excellence through the WAVE Training (Work Attitude and Values Enhancement). We are excited to see the positive impact it has had on our employees.

Let's continue to elevate our work attitude and values, inspire one another, and make a positive impact both within our company and beyond.

L E A R N I N G & D E V E L O P M E N T

FilipinoBrandof ServiceExcellence

February & March 2024

With immense gratitude to the Department of Tour we are thrilled to commence our heartists on journey of embodying the Filipino Brand of Ser Excellence. Through the guidance and wisdom sha by Ms. Maria Lucelle Galang during the F training, our team has been empowered to elev hospitality standards with the essence of Filip culture.

At every touchpoint, we strive to deliver exceptio service that resonates with the warmth and genu care that characterize the Filipino Brand of Service

Excellence. From our guests to our fellow heartists, this commitment threads through every interaction, enriching relationships and experiences within our organization. As we embark on this journey, we carry with us the spirit of Filipino hospitality, ensuring that every encounter reflects the beauty and authenticity of our culture.

L E A R N I N G & D E V E L O P M E N T

DOLE:SAFESPACESACT TRAINING

March 2024

Our Heartist participated in a training session on the Safe Spaces Act, the session was informative and provided us with valuable insights on creating safe and inclusive spaces in our workplace. We are committed to implementing the learnings from the training to ensure a safe and respectful environment for all our employees.

D E V E L O P M E N T

L E A R N I N G &

2024 QUARTER 1 2024 QUARTER 1 CORPORATE CORPORATE SOCIAL SOCIAL

RESPONSIBILITY RESPONSIBILITY

ACTIVITIES ACTIVITIES

EMPOWERING THE FUTURE OF HOSPITALITY

On January 17, 2024, students from Mabalacat City College undertook the responsibility of welcoming and hosting representatives from the France Embassy.

To help, support, and properly equip them in this important task, our very own F&B Team immersed them in an Advanced Food and Beverage Service Training, day before the arrival of their guests.

With the aim of impressing their visitors, the students were not only trained in professional service, but

were also supplied with plates and cutleries to complement their pursuit of showcasing Kapampangan dishes.

This activity presents a unique learning opportunity that empowers the future of the hospitality industry. This will surely set the tone for the upcoming initiatives in the year ahead.

C O R P O R A T E S O C I A L R E S P O N S I B I L I T Y

HFI SCHOOL SUPPLIES PROJECT

Our dedicated #Heartists wholeheartedly supported Hann Foundation Inc.'s initiative to supply students of Malasa Integrated School and Dapdap Resettlement Elementary School in Bamban, Tarlac with school materials.

The School Supplies Project is a key initiative within HFI's Education Pillar. It aims to counter the concerning rates of school dropouts attributed to a lack of access to school supplies. Moreover, HFI and DepEd Tarlac are collaborating to launch the Drink Water Campaign. This aims to promote and encourage healthy hydration habits among students by giving them water containers and educational resources on the importance of staying hydrated.

1,425 beneficiaries of all ages were covered by these initiatives, including students enrolled in the Alternative Learning System (ALS).

ALS provides support to ensure that more out-of-school children, youth and adults (OSCYA) have access to quality basic education and will be ready for higher education or work. Our very own Cluster Director of Talent & Culture, Ms. Janet Gonzaga-Onagan had the opportunity to inspire these students to continue their pursuit of knowledge as they are just a step closer in holding their diploma.

We extend our deepest appreciation to all the volunteers who have made an impact that echoes in the smiles of all the recipients.

C O R P O R A T E S O C I A L R E S P O N S I B I L I T Y 18

2024 QUARTER 1 2024 QUARTER 1

SWISSÔTEL SWISSÔTEL

NEW TALENTS NEW TALENTS

WELCOME NEW HEARTIST!

January 2024

20 S W I S S Ô T E L N E W H E A R T I S T S wi ss ServiceAgent S wi ss ServiceAgent R e servationsAgent R e servationsAgent

R e servationsAgent R e servationsAgent uoH s e k eepingCoordinator uoH s e k eepingCoordinator

WELCOME NEW HEARTIST!

February 2024

S h uttleBusDriver S h uttleBusDriver 21 S W I S S Ô T E L N E W H E A R T I S T Butler Butler S h uttleBusDriver S h uttleBusDriver

S h uttleBusDriver S h uttleBusDriver ChefdePartie ChefdePartie S h uttleBusDriver S h uttleBusDriver

WELCOME NEW HEARTIST!

S h uttleBusD S h uttleBusDi 22 S W I S S Ô T E L N E W H E A R T I S T S h uttleBusDriver S h uttleBusDriver S h uttleBusDriver S h uttleBusDriver

February 2024

S h uttleBusDriver S h uttleBusDriver S h uttleBusDriver S h uttleBusDriver G u est Services Agent G u est Services Agent

WELCOME NEW HEARTIST!

S h uttleBusDi S h uttleBusDri S r . SalesManager S r . SalesManager 23 S W I S S Ô T E L N E W H E A R T I S T F &BAttendant F &BAttendant uG e s t RelationExecutive uG e s t RelationExecutive March 2024

S wi ss ServiceAgent S wi ss ServiceAgent G u est Services Agent G u est Services Agent S wi ss ServiceAgent S wi ss ServiceAgent

2024 QUARTER 1 2024 QUARTER 1 WIDUS WIDUS

NEW TALENTS NEW TALENTS

W I D U S N E W E M P L O Y E E S

WELCOME NEW EMPLOYEES!

D Driver river D Driver river

2024 QUARTER 1 2024 QUARTER 1

SWISSÔTEL SWISSÔTEL PROMOTIONS PROMOTIONS &

MOVEMENTS & MOVEMENTS

CONGRATULATIONS HEARTIST!

Marichelle Selom

Promoted to Assistant Director of Sales Effective January 6, 2024

Sharlyn Tañedo

Promoted to Chief Accountant Effective January 21, 2024

Promoted to Head Butcher Effective February 21, 2024

Romel Mendiola

Promoted to F&B Supervisor Effective March 21, 2024

S W I P R O M O T I O N S & M O V E M E N T S

Raymund Amoranto

2024 QUARTER 1 2024 QUARTER 1

MILESTONE MILESTONE MOMENTS MOMENTS

HAPPY WORK ANNIVERSARY!

Your valuable commitment and dedicated service are truly appreciated.

YEARS OF SERVICE 2019 - 2024

S E R V I C E A W A R D E E S 29

HEARTIST CHAMPION NOMINEES

RANK & FILE FRONT OF HOUSE

DARYLLE ABUZO LIFEGUARD SPA & WELLNESS

AARON JABAL BARTENDER FOOD & BEVERAGE

RONQUILLO F&B ATTENDANT FOOD & BEVERAGE

ROMEL MENDIOLA F&B ATTENDANT FOOD & BEVERAGE

PRINCE CARULLO BARTENDER FOOD & BEVERAGE

I L E S

MARA LANE JORDAN F&B ATTENDANT FOOD & BEVERAGE

CRISTAL LAYUG HK COORDINATOR HOUSEKEEPING

MUSNI GUEST SERVICES AGENT

RUSSELL PARAS HK TEAM LEADER HOUSEKEEPING

ALVIN HABABAG F&B ATTENDANT FOOD & BEVERAGE

ANNALYN

M A R C H A P R I L M A Y A U G U S T S E P T E M B E R O C T O B E R N O V E M B E R D E C E M B E R J A N U A R Y F E B R U A R Y JEAN

FRONT OFFICE WIDUS

HEARTIST CHAMPION

MARION BAUTISTA SWISS SERVICE AGENT REVENUE ARIANE ACU CULINARY COORDINATOR CULINARY KATRINA DELA PAZ COMMIS CULINARY AMIELYN YAMBAO ACCOUNTING ASSISTANT FINANCE

VIDALLON SWISS SERVICE AGENT REVENUE

31 M I L E S T O N E M O M E N T S

FRANZ

AKIHIRO

M A R C H , J A N U A R Y A P R I L M A Y J U N E J U L Y A U G U S T , D E C E M B E R , F E B R U A R Y S E P T E M B E R N O V E M B E R ALMERA CADANO

SERVICE AGENT REVENUE

ZENDY PINEDA COMMIS CULINARY

ARAI PROPERTY ASSISTANT FINANCE

SWISS

HEARTIST CHAMPION NOMINEES

SUPERVISORY FRONT OF HOUSE

32 M I L E S T O N E M O M E N T S

RON REO RABANO FRISCO RR SALINAS F&B SUPERVISOR FOOD & BEVERAGE EARL MAGHUYOP HK SUPERVISOR HOUSEKEEPING UAN PAULO DEL PRADO HK SUPERVISOR HOUSEKEEPING WIDUS JAY BASA HK SUPERVISOR HOUSEKEEPING JOEY ARCALAS HK SUPERVISOR HOUSEKEEPING

A P R I L J U N E J U L Y D E J A F E B R U A R Y

ALLAN TAYAG HK SUPERVISOR HOUSEKEEPING

N O V E M B E R

DARWIN ANTIGO HK SHIFT MANAGER HOUSEKEEPING

FOOD & & BEVERAGE A U G U S T

PATRICK JOHN BARTIDO ASSISTANT OUTLET MANAGER

HEARTIST CHAMPION NOMINEES

SUPERVISORY HEART OF HOUSE

33 M I L E T S

MA. ELOISA PAYUMO CHEF DE PARTIE CULINARY LOVELY SUAREZ HOTEL NURSE TALENT & CULTURE LORENA CRESENCIA GENERAL CASHIER FINANCE ERIKA ASUNCION CHEF DE PARTIE CULINARY JERICA SADIE INCOME AUDITOR FINANCE KOBE VENTURA CHEF DE PARTIE CULINARY GENESIS GARCIA T&C OFFICER TALENT & CULTURE A P R I L M A Y , D E C E M B E R J U N E A U G U S T O C T O B E R N O V E M B E R J A N U A R Y JOHN NINO CORDERO CHEF DE PARTIE CULINARY S E P T E M B E R AMIEL HERNANDEZ CHEF DE PARTIE CULINARY F E B R U A R Y

HEARTIST CHAMPION NOMINEES

LEADER

MARICHELLE SELOM ASSISTANT DIRECTOR OF SALES SALES & MARKETING

34 M I L E T S

RAUZER GARCIA EXECUTIVE SOUS CHEF C NA Q U A R T E R 2 Q U A R T E R 3 REGINA BARRA FRONT OFFICE MANAGER FRONT OFFICE Q U A R T E R 4

HEARTIST CHAMPION NOMINEES

35 M I L E S T O N E M O M E N T S

SWISSÔTEL FRONT OFFICE STEWARDING APAG KITCHEN

CONGRATULATIONS! CONGRATULATIONS!

HEARTIST CHAMPIONS OF THE YEAR

Thank

36 M I L E S T O N E M O M E N T S

you for exhibiting exemplary actions and behavior that went above and beyond the call of duty as a Heartist.

RANK & FILE 2023 WINNERS

Awarded March 2024

DARYLLEABUZO

Lifeguard

RANK & FILE FRONT OF HOUSE

This year marked a significant milestone for Darylle as he attained the prestigious Level 1 certification for pool lifeguarding, standing out among 15 participants and emerging as the sole achiever of this top-tier accreditation, with only two lifeguards in Pampanga reaching this level. Furthermore, Darylle's commitment to excellence is evident in the consistent praise he garners from guests, earning commendations on TripAdvisor and solidifying his reputation as an exceptional lifeguard.

RANK & FILE HEART OF HOUSE

Franz's remarkable achievement as the first Heartist to clinch the Heartist Champion title thrice within a single year speaks volumes about his exceptional dedication and skill. Beyond his individual successes, Franz exemplifies outstanding leadership qualities, consistently going above and beyond in his role. Not only does he excel in his own tasks, but he also invests time in mentoring and providing constructive feedback to his colleagues, promoting a culture of continuous improvement within the team.

37 M I L E S T O N E M O M E N T S

Swiss Service Agent FRANZVIDALLON

SUPERVISORY 2023 WINNERS

Awarded March 2024

SUPERVISORY FRONT OF HOUSE

FRISCORRSALINAS

F&B Supervisor

Frisco's exceptional performance and dedication have been instrumental in achieving outstanding results in the operation. Punctual and reliable, he has not missed a single shift since joining us, ensuring that guests consistently receive top-notch service and his colleagues can rely on him without hesitation. Furthermore, Frisco's genuine dedication to guest satisfaction is evident through in his actions, earning him commendations on TripAdvisor.

SUPERVISORY HEART OF HOUSE

Lovely won twice this year as Heartist Champion. She consistently delivers high-quality work, ensuring smooth operations during her shifts. Lovely prioritizes both team members and guest needs, responding promptly to medicalrelated concerns while maintaining a high level of professionalism. She doesn’t stop there, last 2023 she completed the Basic OSH Training for Nurses to further enhance her ability to provide excellent care. Furthermore, guests regularly express gratitude for the medical assistance she provides, underscoring her invaluable contribution to guest satisfaction.

38 M I L E S T O N E M O M E N T S

Hotel Nurse LOVELYSUAREZ

LEADER

2023 WINNER

Awarded March 2024

MARICHELLESELOM

Assistant Director of Sales

Thitay's tenure of 10 years with us underscores her deep commitment and loyalty to our organization. She has been high-yielding this 2023 wherein she was able to diligently close and had been a key-player in generating revenue for the business for both Swissotel Clark and Widus Hotel Clark. Recognizing her wealth of expertise, reliability, and trustworthiness, Thitay was rightfully promoted to Assistant Director of Sales in January. She serves as a role model within the organization, embodying the qualities of a true Heartist. With a proven track record of driving revenue and securing key accounts, Thitay plays a pivotal role in shaping the sales strategy and achieving ambitious targets.

39 M I L E S T O N E M O M E N T S

TEAM 2023 WINNER

Awarded March 2024

APAGKITCHEN

The Apag Kitchen team has made remarkable strides in enhancing the quality of food provided to employees. Recognizing the importance of employee satisfaction, they go above and beyond to accommodate individual preferences and dietary requirements, offering a wide variety of options to cater to diverse tastes. Their receptiveness to feedback and proactive attitude towards implementing improvements reflect their dedication to providing outstanding culinary experiences and prioritizing employee well-being and satisfaction.

40 M I L E S T O N E M O M E N T S

THE LIVING LAURELS 2024

We are overjoyed to announce that our very own Assistant Director of Sales and Marketing Mr. Alex Aquino has been awarded The Living Laurels 2024 - Che Francisco PR Excellence Award by Malaya Business Insight. This prestigious award is a testament to your hard work, dedication, and exceptional skills in the field of public relations.

We are incredibly proud of you and your well-deserved achievement. Your passion and commitment to excellence have not only brought recognition to yourself but also uplifted our entire team here at Swissotel Clark.

41 M I L E S T O N E M O M E N T S

CERTIFIED! ACCOR ALL STAR 2024

We are thrilled to extend our heartfelt congratulations to Ms. Rubilyn for her outstanding achievement as a certified ACCOR ALL STAR last March 12, 2024 at Novotel Araneta.