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FACTS
S E RV I C E W I TH O U T O BSTAC L ES
Steps to assist a blind customer
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Almost two million people in the UK are living with sight loss.
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Nearly half of blind and partially sighted people feel ‘moderately’ or
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When guiding, walk side by side with the blind person.
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To locate things tap on the object, like a chair.
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Give useful directions, use words like on your right.
Every day 100 people in the UK start losing their sight.
15 per cent of registered blind and partially sighted people say that they do not do any leisure activities outside of their home.
Blind people do not have a super sense of touch, smell or hearing.
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Only about 15% of the visually impaired people have no vision or light perception
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Keep the premises clear from mess to avoid creating hazards to the blind person.
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6
Let him or her hold on to your bent arm.
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FACTS Beaquatem enet que sunt, sinvelit et unt et odisquunt, cupitasi odias moloritiur? Axim sere latin nem volo venderibus arum fugita dolent.
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ACT Beaquatem enet que sunt, sinvelit et unt et odisquunt, cupitasi
2
3
Almost two million peo-
Nearly half of blind
Every day 100 people in
ple in the UK are living
and partially sighted
the UK start losing their
with sight loss.
people feel ‘moderately’
sight.
eribus arum fugita dolent. Aped utent faccum escilibus, optatu
from people and things around them.
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Respect the blind person’s guide dog and do not distract it at any time.
Steps to assist a blind customer
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4
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SERVICE WITHOUT OBSTACLES
1
2
3
4
5
6
When guiding, walk
To locate things tap
Give useful directions,
15 per cent of registered
Blind people do not have a
Only about 15% of the
side by side with the
on the object, like a
use words like on
blind and partially sighted
super sense of touch, smell
visually impaired people
blind person.
chair.
your right.
people say that they do not
or hearing.
have no vision or light
do any leisure activities
4 identifying food and medicine labels.”
It is predicted that by 2050 the number of people with sight loss in the UK will double to nearly four million.
perception
outside of their home.
5
6
Respect the blind
Keep the premises
Let him or her hold
person’s guide dog
clear from mess to
on to your bent arm.
and do not distract it
avoid creating hazards
at any time.
to the blind person.
All blind people cannot read braille.
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8
partially sighted people
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It is predicted that by 2050
All blind people cannot
the number of people
read braille.
-
with sight loss in the UK
tifying food and medicine
will double to nearly four
labels.”
million.
SPEAK
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Beaquatem enet que sunt, sinvelit et unt et odisquunt, cupitasi odias moloritiur? Axim sere latin nem volo venderibus arum fugita dolent.
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7
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Speak in a normal tone when addressing a blind person. Do not speak loud.
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Look directly at the blind person when you speak.
10 11 12
Speak in a normal tone when address-
blind person when
and say when you are
ing a blind person.
you speak.
leaving the person.
Do not speak loud.
10
the person.
Speak in a normal tone when addressing a blind person. Do not speak loud.
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S E RVICE W ITHO UT O B S TACL E S
S E RV I C E W I T HOU T OB ST ACLES
12
Steps To Assist A Blind Customer
SER VI CE W I T HOU T OB ST AC LES
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Steps To Assist A Blind Customer
ACT
blind person when
and say when you are
a blind person. Do
you speak.
leaving the person.
not speak loud.
SE RVICE WIT HO U T O BST ACLE S
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Steps To Assist A Blind Customer
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Steps To Assist A Blind Customer
ACT
ACT
Right customer treatment is an important part of a successful business. Blind people require a little extra assistance which results
require a little extra assistance which results
require a little extra assistance which results
in a customer’s pleasant experience inside
in a customer’s pleasant experience inside
in a customer’s pleasant experience inside
your business.
S E RV IC E W ITHO U T O B ST AC LE S
part of a successful business. Blind people
part of a successful business. Blind people
in a customer’s pleasant experience inside
S E RV I C E W I T H O U T O B S TAC L E S
Right customer treatment is an important
Right customer treatment is an important
part of a successful business. Blind people require a little extra assistance which results
Look directly at the
tone when addressing
ACT
Right customer treatment is an important
12
Speak in a normal
Identify yourself
Look directly at the blind person when you speak.
Look directly at the
Identify yourself
your business.
your business.
your business.
guiding, walk side by side with the 1 When blind person.
When guiding, walk side by side with the 1 blind person.
guiding, walk side by side with the 1 When blind person.
guiding, walk side by side with the 1 When blind person.
useful directions, use words like 2 Give ‘on your right’.
2
useful directions, use words like 2 Give ‘on your right’.
Give useful directions, use words like 2 ‘on your right’.
3 Let him or her hold on to your bent arm.
3 Let him or her hold on to your bent arm.
3 Let him or her hold on to your bent arm.
3 Let him or her hold on to your bent arm.
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To locate objects, such as a chair, tap on their surface.
4
To locate objects, s, such su uch as as a chair, chair, tap on their surface. rfa face e.
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objects, such as a chair, 4 Totaplocate on their surface.
Respect the blind person’s guide dog
5 and do not distract stract it at a any time.
Respect the blind person’s guide dog bli pers p rss
5 and do not distract it at any time.
5 and do not distract it at any time. 6
Keep the premises clear from mess to avoid creating hazards to the blind person.
6
SPEAK
Give useful directions, use words like ‘on your right’.
isse ses es cle lea earr ffrom mess too Keep the premises clear azza a zard dss to o th he h e bblind lin nd per nd pperson. pe rsson on n. n avoid creating hazards the
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respected and to trust your business.
5 and do not distract it at any time.
Keep the premises clear from mess to avoid creating hazards to the blind person.
6 avoid creating hazards to the blind person.
standing and trust. Communication strategies
standing and trust. Communication strategies
enable your blind customer to feel understood,
enable your blind customer to feel understood,
respected and to trust your business.
respected and to trust your business.
Identify yourself before offering help and 7 say when you are leaving the person.
Identify yourself before offering help and 7 say when you are leaving the person.
Identify yourself before offering help and 7 say when you are leaving the person.
in a normal tone when addressing 8 Speak a blind person. Do not speak loud.
in a normal tone when addressing 8 Speak a blind person. Do not speak loud.
in a normal tone when addressing 8 Speak a blind person. Do not speak loud.
directly at the blind person when 9 Look you speak.
Look directly at the blind person when 9 you speak.
directly at the blind person when 9 Look you speak.
10
Always talk to the blind person instead of the person who’s with them.
Always talk to the blind person instead of 10 the person who’s with them.
Always talk to the blind person instead of 10 the person who’s with them.
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Use descriptive language, talk about colours, patterns.
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12 Offer to read out prices, labels or menus.
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descriptive language, talk about Use desc colours, patterns. pa
12 Offerr to read out prices, labels or menus.
Keep the premises clear from mess to
SPEAK A successful dialogue is a key to an under-
A successful dialogue is a key to an under-
A successful dialogue is a key to an under-
enable your blind customer to feel understood,
Respect the blind person’s guide dog
Respect the blind person’s guide dog
SPEAK
SPEAK
A successful dialogue is a key to an understanding and trust. Communication strategies
To locate objects, such as a chair, tap on their surface.
Use descriptive language, talk about colours, patterns.
12 Offer to read out prices, labels or menus.
standing and trust. Communication strategies enable your blind customer to feel understood, respected and to trust your business.
7
Identify yourself before offering help and say when you are leaving the person.
in a normal tone when addressing 8 aSpeak blind person. Do not speak loud. directly at the blind person when 9 Look you speak. talk to the blind person instead of 10 Always the person who’s with them.
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Use descriptive language, talk about colours, patterns.
12 Offer to read out prices, labels or menus.