Franchise New Zealand - Year 32 Issue 04 – Summer 2024

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BUY YOUR OWN BUSINESS

franchise.co.nz

Summer 2024 Year 32 Issue 04 $8.95

DESTINY changing lives one business at a time

best franchises named | employee or franchisee? | getting the right advice endorsed by

Westpac Directory of Franchising Over 275 different franchises


CrestClean celebrates

Double Success CrestClean is proud to have scooped two major awards at the Westpac New Zealand Franchise Awards 2023. Congratulations to Regional Master Franchisee of the Year Viky and Nileshna Narayan, and Royce and Hannah Park Franchisee of the Year – Business to Business. The prestigious awards recognise excellence in growing and running a franchise business.

Regional Master Franchisee of the Year 2023

Franchisee of the Year Business to Business 2023

Hawke’s Bay franchisee Hannah Park (left) holds the award for Franchisee of the Year – Business to Business that she won along with her husband Royce and Winners of the Regional Master Franchisee of the Year award – Viky and Nileshna Narayan from Auckland South.

Get your work-life balance right with a CrestClean franchise CrestClean is NZ’s largest franchise system, with more than 740 operators nationwide. Over the past 26 years we have become a market leader in the cleaning industry, and the demand for our cleaning services continues to grow. We need more teams now! With CrestClean you will enjoy regular contract revenue without facing the normal hassles and burdens of running your own business. There is no selling required.

A successful business opens the door to achieving financial goals in life, such as home ownership, investments and owning rental properties. A high percentage of CrestClean franchisees have been able to buy their own homes. We have finance options available to help get you started, and our award winning franchise system gives you lots of support so you can enjoy operating your own successful family business.

Watch our franchisees’ stories in 8 languages

Call today or visit our website to request our Franchise Information Booklet

0800 273 780 | crest.co.nz

Franchise opportunities are available now all around New Zealand


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franchise.co.nz

What does your future hold? To a large extent, that’s up to you. But if you want to do something different or live somewhere different, buying a franchise could change your life. There’s a lot more to franchising than fast food and lawnmowing. In this magazine, there’s an incredible range of business opportunities from hair salons to car hire, plumbing to vending, flooring to freight, cafés to cleaning. There are franchises putting bright ideas into practice, like Voideck (a clever system for increasing workplace safety and efficiency) and Kitset Assembly Services (saving marriages one flatpack at a time). There are those which address sustainability in different ways, like Biform, ShowerFix, Think Water, Paramount and Jani-King. And there are retailers like Pack & Send or Speed Queen who deliver what the internet can’t. The variety of franchise opportunities is matched only by the variety of people who buy them: refugees from the corporate world, oldestablished Kiwis, recent arrivals from Nepal, China, India and beyond. We feature a lot of those people’s stories in the following pages, and look at how buying a franchise has helped them change their destiny. We hope you find them inspiring. There are more inspiring stories from the winners of the Westpac New Zealand Franchise Awards, who came from all over the country (page 24). As always, if you’re wondering how to get started in your search for a business, there’s plenty of help, too. Our cover story explains the benefits of franchising when you make the move into self-employment (page 6). There’s a look at setting up a new business (page 38); why franchising is a real alternative to employment for both companies and individuals (page 46); useful questions to ask franchisees (page 60) and how to reduce risk by getting the right advice (pages 42 and 68). We also help you understand the numbers involved (page 76). So if you are looking to achieve your destiny in 2024, you’re in the right place to start. This summer, sit back, read, relax and dare to dream. Buying a franchise could change your future.

Simon Lord

Publisher, Franchise New Zealand PS. If you want another free print or digital copy of this magazine for yourself or a friend, call 0800 FRANCHISE or visit www.franchise.co.nz

PUTTING PEOPLE in BUSINESS proudly supported by

endorsed by

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Published by: Franchise NZ Marketing Limited PO Box 308 089, Manly 0952 New Zealand P 0800 FRANCHISE (0800 372 624) info@franchise.co.nz www.franchise.co.nz ISSN 1172-059X (Print) ISSN 2324-5204 (Digital) Designed and produced by CDQ Design for Marketers Principal: Paul Donovan Smokeylemon Senior Designer: Stu Sutherland www.smokeylemon.com


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24 Battle of the Brands

Destiny

How can buying a franchise change your life and help you achieve your goals?

or 46 Employees Franchisees?

68 Get the Right Advice

This year’s Westpac New Zealand Franchising is a viable alternative A franchise can be a great way Franchise Awards were among the to employing staff – and offers real to get into your own business most hotly-contested yet benefits for the self-employed. – but how do you reduce risk?

Summer 2024 Year 32 Issue 04

Welcome to New Zealand's BUY YOUR OWN BUSINESS magazine 9 The Joy of Savings

31 The Power of Belief

53 Staying On Course

72 Growing With Intent

11 Guaranteed Strong Start

32 Because We Care

55 Wisdom from Wellington

73 Black Gold

13 Putting It All Together

35 It’s All About People

56 Three’s Company

74 The Total Package

57 Central Perks

75 Your Choice

Two Dollar Things Plus is a hot new franchise opportunity in affordable retail Touch Up Guys is offering a bonus $5,000 budget to kick off your new business Kitset Assembly Services franchisees build long-term business assets

Thanks to The Coffee Club, Sukh Singh and Steph Lang’s dreams are coming true Jani-King is changing its franchisees’ lives one business at a time

Rodney Wayne salons and Shampoo ’n’ Things stores work together for franchisees

14 Delivering a Bright Future 37 Increasing Opportunity Bold initiatives raise Anchor franchisees to new heights

15 Income & Lifestyle Fixed!

Repairing not replacing creates demand for ShowerFix

16 Web News

Some of the top stories from our website and news feeds

19 Cashing In, Cashing Up

Provender franchisee enjoys excellent returns for 20 years

20 Marketing Edge

2024 could be the right time to consider Helloworld Travel

21 Sustainable Business

Wynn Williams on the need for franchise agreements to allow for new opportunities

38 A New Challenge

12 reasons to consider buying a new franchise rather than an existing one Start a RaD car hire franchise for about the same cost as some pizza joints

42 Increase Your Chances of Success

Daniel Cloete of Westpac on ways franchise buyers and franchisees minimise risks

49 Just Add Water

People in the know choose a Flooring Design franchise

Jim’s Mowing franchisee enjoys both profit and family life after a change of career Stihl Shop family powers to success with three stores in five years

New benefits for Columbus Coffee staff one of several initiatives to help franchisees

59 Be The Local Guy

The Local Guys is a new-to-NZ commercial services franchise with a compelling offer

41 Pay Less Experience More 60 50 Questions to Ask

Biform is a unique opportunity 45 Filling an Industry Void in building products Voideck is a game-changing 22 Franchise Review? franchise for the New Zealand Franchize Consultants asks construction industry some key questions

23 Inside Track

Franchise Accountants steer franchise buyers and franchisors toward success

Think Water Taranaki franchisees celebrate success in Singapore

Contact

For information about subscriptions, advertising Business Development or other matters, please ring us on 0800 372 624 or email Sally Knight info@franchise.co.nz Lorraine Lord Copyright Writers All Franchise New Zealand Simon Lord

Glenn Baker

Crispin Caldicott Ross Lindsay Catherine Lord

media are copyright ©Franchise NZ Marketing Ltd. and no part may be reproduced without the specific written permission of the publisher.

V.I.P. Home Services enables mum to enjoy family and business alike

76 Understanding the Numbers

What can financial reports tell you about the business you’re buying?

Nepalese couple living the Kiwi dream as Cleancorp franchisees

81 Sit Back and Relax

A Buyer’s Choice Home Inspections franchisees benefit from housing upswing

82 Towards the Future

SmartGrass creates the perfect lawn – and perfect business – 365 days of the year

98 Franchise Hall of Fame

63 Scaling the Heights

65 Housing Boom

67 Income All Year Round

94 Specialist Advisors

96 Other Services

Submissions

Editorial submissions and advertising enquiries should be directed to the publisher. All articles published become copyright ©Franchise NZ Marketing Ltd Conditions

Pack & Send franchisees build million-dollar business from scratch

79 Bigger & Better

Over 275 different franchises

Editor

Black & White Coffee Cartel franchisees are about to open their third café

Want to know what a franchise is really like? Ask the people who are already there

Westpac Directory of Franchising 84 Franchise and Business Opportunities

Jim’s Test & Tag has business waiting for people who want to be happy

The publisher in its sole discretion reserves the right to refuse to publish any advertisement received if the publisher considers that the publication of such advertisement would be undesirable in any way.

Mizin Cabin Hire provides a healthy semi-passive income to franchisees Speed Queen-equipped laundromats offer investors good returns The Franchise Association has a busy schedule for 2024. Franchisors can play their part Rodney Wayne has been inducted into the Hall of Fame

84 Westpac Directory of Franchising

Comprehensive details and investment levels for over 275 franchise and master franchise opportunities. Also includes advisors and index to advertisers

Disclaimer All franchise and business opportunity features included within this publication are paid advertorial approved by the client concerned. Inclusion of any franchise system, business opportunity or professional advisor within this magazine does not imply endorsement by the publisher or the FANZ. Persons entering into franchise agreements are strongly advised to seek their own professional advice. Neither the publisher nor the FANZ accept any responsibility or liability for views or claims expressed in Franchise New Zealand. Opinions expressed by contributors are their own and not necessarily endorsed by the publisher or the FANZ.


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hat are you looking for out of life? More control, more security, more money? Are you looking to provide a better future for your family, or a better lifestyle? Are you looking to change what you do or where you live? If so, you’re not alone. A survey of visitors to our website reveals that the top three reasons people look at buying a franchise are: • Greater income and wealth-building potential • Better life balance • More security and stability Other reasons given include: more security and stability; achieving a personal challenge; making a career change; having greater control; building something to pass on to the children; and more flexibility. If you choose well, buying a franchise can significantly increase the chances of getting what you want out of owning your own business – and significantly reduce the risks of self-employment, too. It also makes it easier to raise the finance, because banks are often more willing to lend to people buying into a franchise with a proven brand and systems than they are to independent start-ups. That’s why buying a franchise can help you change your destiny. Our cover star, Nick James of Jani-King, which is the newly-crowned Westpac Supreme Franchise System of the Year, describes their goal as ‘Changing lives, one business at a time.’ You can read more about the Awards on page 24, and more about Jani-King on page 32 – but first, let’s look at why franchising works for so many different people in so many different types of business.

Ready to go When you buy a franchise, you’re buying a ready-made business format that someone else has researched and developed for you. You may be opening your own business in a brand-new location, but all the product design, service processes, management systems and profitability studies have been carried out already. It’s still up to your own efforts to make it successful, but someone else has already proved that it can succeed if you follow the system. If you’ve never worked for yourself before, you won’t believe how hard running your own business will seem at first. But if you buy a franchise, because of the guidance you receive from an experienced franchisor, your own hard work will always be directed to the right areas. That saves your time, effort and money from being wasted on trying things the franchisor has already discovered don’t work.

Training

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www.istockphoto.com/15308757

How can buying a franchise change your life and help you achieve your goals?

When you buy a franchise, a good franchisor will ensure that you are fully trained in every aspect of running your business – not only using the equipment but managing people and cashflow, creating your customer database, purchasing, promoting the business, and lots of other things. In many cases, this will extend to setting up your accounts on a computerised system using a standard template (something that can save you a lot of time) and setting measurable and achievable goals for your business using Key Performance Indicators (KPI’s). No-one expects to be a winner straight away, but by sharing and comparing statistics from other franchisees in the same group, you can see how to improve your performance and stay on track as you grow. In addition to this, you should get a detailed operations manual to help you apply the systems and processes you’ll need to run your business efficiently and profitably. Franchise New Zealand

Summer 2024

Year 32 Issue 04


Support

Ready-made reputation

Franchising, properly done, is a ‘partnership’ between franchisee and franchisor: the franchisor makes his or her income from the success of your business, so it’s in their interests to help you make the most of your territory. Consequently, you should get a level of support which the independent businessperson can only dream of.

An independent business starting up has to create a name and a reputation for itself – often a long, slow and expensive process. In comparison, an established name is probably the most visible part of a franchise operation and gives new franchisees a head start.

This starts with the selection process. Good franchisors only want to appoint people who they think will succeed, so just by being offered the franchise you should be confident you possess the necessary qualities. The tougher the selection process, the better for you – no matter how it feels at the time. Equally important is the continuing support. A franchisor should have people experienced in every aspect of your business who can answer any questions you have on a day-to-day basis. In addition to this, they have a monitoring role, helping you to maximise your performance in such areas as production costs, sales, promotion, staff recruitment and so on, and providing additional training or advice as required. Many franchisors also carry out some management functions on behalf of their franchisees such as making customer bookings, quoting and even invoicing or credit control. These can be invaluable – you can spend the time saved on doing the work that you actually get paid for.

Power behind you One of the major benefits of being part of a franchise is the buying power you have as part of the group. If you owned an independent café, you’d pay the going rate for your coffee, cups and food supplies. But if you’re part of a chain of 20 franchised cafés, you’ll get a substantial discount – and someone else will be doing the negotiating for you. In the same way, if you buy a piece of equipment recommended by the franchise, or services such as insurance, couriers or communications, you should get them cheaper than an independent operator. Some items may even be unique to your franchise. You’ll have someone on your side when it comes to dealing with landlords, too. These benefits could more than make up the ongoing franchise fee you pay, as well as gaining you an edge over your competitors, or improving your bottom-line profit. Another advantage is that a manufacturer is a lot less likely to let a franchise down on quality or delivery, too – and might help fund special promotions because of your importance to them.

Off the line faster You’ll only open your business once, but your franchisor will have helped people do it plenty of times. That means that everything should be smoother for you – service and quality should be better, wastage lower, and your business should be known and well-promoted right from the start. In turn, that means reaching profitability faster, which is good news for you and your bank manager. Of course you’ll still have to work at it to stay ahead, put in the hours and the effort, be prepared to get on the phone and follow up online contacts or go out and meet new people, but even here the franchisor will have been able to help you prepare what to say and how to organise your time. And you are likely to have one of the franchisor’s trained team come along and help you for the first few days or weeks to ensure that you feel comfortable with the business and, crucially, build a good reputation with your new customers right from the start. Some franchises, especially in service businesses, will even provide you with your first customers or contracts. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Not only will consumers know the name and what it stands for, but there will be a battery of back-up promotion – advertising, websites, social media, signage, clothing, vehicle or trailer designs and so on – all reinforcing your business identity. Of course, some newer franchises won’t be able to offer that at first. But newer franchises tend to require lower investment levels in their early days and, as each additional franchisee joins, so the brand – and its buying power – become more valuable. (see page 46)

Staying in front When a new business opens, it needs a competitive advantage to succeed. As time goes by, new competitors often erode that advantage, and you have to find new ways of staying in front. Because a franchisor needs to succeed to keep their profits up and attract new franchisees, it is their job to carry out constant research and development on new products, and find better and cheaper ways of doing things. An independent business is just that – on its own. However, in an established franchise you have not only the support of your franchisor, but also all the other franchisees who have been through the stage you are now at and understand the problems. This support can be invaluable when the going gets tough – as it certainly will on occasions.

Part of a team One of the hardest things about running your own business is that sometimes you feel very much on your own. Where do you go to when you want to chew over problems, or to talk over a new opportunity, or to get information on a new piece of equipment? With a franchise, you have a choice. There’s a franchisor on the other end of the phone or the email whenever you need specific advice. You have other franchisees who are running into exactly the same sort of issues as you on a regular basis, and some of them are certain to become good friends – the sort of friends you can ring up and let off steam to occasionally. And then there will be field visits from franchisor staff, franchise meetings, conferences, newsletters, WhatsApp groups … It all helps to reduce that feeling of isolation. as well as ensuring that you have the knowledge and the tools you need to create your own business.

It still means hard work In the following pages, you’ll find plenty of examples of people who have invested in their own businesses. Some have just started, some are racing ahead, some are already winners. What their stories show is that success in business, just like success in top level sport, requires hard work, commitment and a lot of learning. If you are looking at taking up a franchise, don’t forget that. Choose one that you believe you will enjoy working in, and be prepared to put your all into it. Franchising cannot guarantee success, but through training, support, power and processes, it can stack the odds in your favour and empower you to achieve your goals – and change your destiny.

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AFTER ECOMIST

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Two Dollar Things Plus brings affordable retail to communities around the country. Now the established brand is a hot new franchise opportunity

THE JOY OF SAVINGS W

hen times are tight, people look for value for money. When times are good, they look for little extra treats. That’s why the Two Dollar Things Plus retail chain has been growing ever since it first opened its doors in Tokoroa in 2011. Today there are 24 of the smartly-branded stores around New Zealand, and another 7 in Fiji – all company-owned. Now the company is launching a franchise opportunity to expand the discount variety chain to around 100 high-traffic retail areas all around New Zealand. If the number of existing store managers who expressed interest at a recent meeting is anything to go by, the opportunities are going to be in demand!

Clever strategy Two Dollar Things Plus has evolved as a one-price retail store. While maintaining the majority of items at the $2.50 level, the business has introduced a ‘super value’ range priced at $5 and $10, covering everyday branded necessities such as cleaning products and hair shampoo. This strategic shift has allowed Two Dollar Things Plus to thrive by offering a broader range of products while remaining faithful to the essence of its original concept. ‘We aim to source products that strike the perfect balance between quality and affordability across a wide range of categories,’ explains managing director Hyun Lee. ‘It means we can offer a range of everyday items that people know and love as well as some bargains to draw people in, and it works. Our stores develop a fan base of local people who know we have a great range of products at a great price.’ That trust is reflected by landlords and mall owners, too, who welcome the quality presentation that Two Dollar Things Plus brings to its fit-outs and merchandising.

Local owners wanted It’s that local appeal coupled with strong relationships with business partners and suppliers in New Zealand and Australia that has led Two Dollar Things Plus to start franchising after 12 years of successful retailing. ‘We have a proven concept, a growing brand, established supply chains, and we are big enough to import over 60 percent of our product lines directly,’ says Hyun. ‘That makes a big difference to the profit margins that we – and our franchisees – can achieve, and the more we grow, the better the buying power we will have.

Branded necessities add another revenue stream franchise.co.nz – PUTTING PEOPLE IN BUSINESS

‘We decided to franchise because we are very aware of the advantages of having local owners around New Zealand. They know their local markets better than we ever can, know what their customers want and can be more involved in their community. They will be able to recruit and take care of their staff, and be in charge of day-to-day operations.’

We have the experience, you bring the attitude Two Dollar Things Plus is a sister company of Dollar King, both led by HK Lee (no relation to Hyun), a businessman with a strong reputation as an achiever and creative thinker. They engaged Franchize Consultants, New Zealand’s award-winning specialists, to create a franchise package that could provide investors with a profitable and sustainable business model based upon the company’s long experience. ‘Operating our own stores has given a base of experience from which to build a very solid operation,’ says Hyun. ‘It also lets us spot trends early and trial new ideas before introducing them to the franchisees. We know what to buy, what to display, how to light it and how to teach customer service. Basically, we have the experience, you bring the attitude.’ So what sort of attitude do Two Dollar Things Plus franchisees need? ‘You don’t need a business degree – our people come from all sorts of places and backgrounds – but you do need enthusiasm and attention to detail. You need to be prepared to be hands-on, work in your store and care about how it looks and what you sell. You also need to enjoy the interaction with customers, getting to know them, and getting to know your community.’

Full training and support New franchisees will benefit from comprehensive training programmes to equip them with the knowledge and skills needed to operate their store successfully. ‘And, once you’re established, our ongoing support ensures you’re never alone on your business journey,’ says Hyun. ‘You’ll also enjoy proven marketing strategies and promotional campaigns to boost your presence in your local community.’ Two Dollar Things Plus stores vary in size according to location and market, with display space ranging from 200 sqm to 500 sqm. ‘That means investment levels vary from around $150,000 to $300,000 plus stock,’ he suggests. ‘So if you’re looking for an exciting and profitable business venture with an established brand and experienced partner, contact us to find out more. Join the Two Dollar Things Plus franchise family and bring affordable shopping to your community.’

Advertiser Info

Two Dollar Things Plus www.twodollarthings.co.nz Contact Hyun Lee M 021 543 273 lee@dollarkingnz.com

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Franchise New Zealand

Summer 2024

Year 32 Issue 04


Touch Up Guys is offering new franchisees a bonus $5,000 marketing budget to kick off their new business this summer

A Guaranteed

STRONG START

W

hen you’re looking for the right franchise business to buy and build, it’s important to take your time and look carefully at the support on offer.

‘After 30 years of operation in New Zealand as the market leaders for cosmetic paint repairs to cars, vans, trucks, caravans and motorhomes, we know what it takes to build a successful franchise,’ says Martin Smith, NZ franchisor of Touch Up Guys. ‘Many of our franchisees have stayed with us for more than 25 years and enjoyed the fact that there is always a steady demand for their services. ‘A wide range of people and businesses call on Touch Up Guys franchisees to make their vehicles look their best, including private individuals, car dealerships, corporate and rental fleet owners. Occasionally, we also get called to touch up the paint on a piece of plant, equipment, machinery or aluminium joinery – we’ve even worked on boats and helicopters.’ According to Martin, every new franchisee needs the backing of a respected brand, with proven business systems, effective marketing that brings in regular enquiries, thorough and effective training, and experienced people available to call on if you need operational or business advice. ‘That’s what you need, and that’s what we provide to every new Touch Up Guys franchisee.’

8-point programme for summer A strong start puts down the foundations for a bright future in your new business. ‘That’s always important to us at Touch Up Guys so, this summer, we are launching our exclusive, 8-point Strong Start programme,’ says Martin.

‘Strong Start is tailor-made to provide franchisees with world-class training, on-going technical and business support, a comprehensive, 100-day marketing plan and, importantly, no gaps in your income while you are being trained and during your establishment period.

$5,000 marketing bonus ‘If you join Touch Up Guys this summer, between 1st December 2023 and 30th April 2024, you’ll not only get that incredible Strong Start – we’re also including a bonus $5,000 marketing budget to supercharge your launch. ‘Combined with our 100-Day Marketing Plan, this will get your name out there and bring in those eager customers.’

Fulfilling your dream To be a successful Touch Up Guys franchisee you don’t need a spraypainting background – the well-established franchise’s training and support programmes will teach you what you need to know. ‘The people who join Touch Up Guys come from different walks of life and they are generally looking for the same thing – freedom,’ explains Martin. ‘They want the freedom to be the master of their own destiny, to earn what they are worth, and to create a lifestyle they have often dreamed about. ‘A Touch Up Guys franchise can make your dream come true.’

Take the next step Touch Up Guys has exciting opportunities right throughout New Zealand. ‘We’re on the lookout for men and women who are great communicators, full of enthusiasm, driven to take the reins of their own business, and who are ready to succeed through providing high-quality work and exceptional customer service. PROGRAMME

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

‘If this sounds like you, and you’re eager to explore the fantastic opportunity we have with our Strong Start programme and our limited-time summer promotion, I’d love to have a chat with you to share more details,’ Martin invites. ‘Give me a call or send me an email to take the next step.’

Advertiser Info

Touch Up Guys www.touchupguys.co.nz/franchise Contact Martin Smith P 0800 286 824 M 021 721 430 martin.smith@touchupguys.co.nz

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Home Services

Kitset Assembly Services franchisees build long-term business assets

W

ith a growing population, new houses and offices going up every week, and a lot of furniture and other equipment being delivered in selfassembly format, it’s no surprise that Kitset Assembly Services is in high demand.

Galvin Milich

putting it all together

‘People these days are not only time-poor – they also haven’t developed much in the way of handyman skills, don’t have the tools or don’t have the patience to work out instructions when they can be earning at their real job,’ says Galvin Milich. ‘The average flatpack has anxiety attached to it and that’s what Kitset franchisees do: take away stress and save customers time and money. ‘I bought my Kitset Assembly Services franchise north of Auckland in 2019. Starting from zero, I built an annual turnover of $150,000 in just two years. Many of my clients are regulars – if you do a good job, you’ll inevitably be called back for something else. There is a real shortage of reliable tradies out there so if you can turn up when you say you will, and do the job you say you’ll do, you’ll be in demand, simple as that. ‘I was rung this week by a repeat customer for whom I have done multiple assemblies and disassemblies of a trampoline. Their child needs stimulation, and I’ve saved them the angst and stress of dealing with their trampoline every time they move. They rang again to ask me to put up a picture, and later in the week to put up a shelf. There are just so many little jobs that save people valuable time and effort – and they appreciate it.’

Solutions on the spot Kitset Assembly Services was founded in 2017. Owners Jennifer Lees and William Flew both have over 30 years’ business experience, and have been joined by CEO Grant Nye, who has over 20 years’ experience in franchising. The result is a formidable team which has grown the business from 4 franchisees to nearly 40 all over New Zealand, and has gone international, too. Demand means there are still more opportunities for Kiwi franchisees. Kitset franchisees are not just handymen but are fully trained in product assembly to manufacturers’ specifications. ‘The range of products on the market continues to grow, and we supply a solution for both retailers and customers,’ Galvin says. ‘And we are not hampered by exclusive deals with any one supplier – we have over 100 retail and supply partners from which to draw a healthy business, including some of the biggest brands in New Zealand. That’s good for them and good for us, because we’re removing a problem for their customers, too.’

Both franchisees and customers are supported by some clever technology. ‘Customers can access our online booking portal via the website, which gives them access to instant estimates on thousands of fixed-priced assemblies,’ Galvin explains. ‘In addition, Kitset has developed a proprietary software solution, ToolKit, which is a worldclass job management system covering scheduling and billing. It’s specifically designed around the requirements of our franchisees.’

Wrap-around support Galvin’s background was in the corporate sector of the automotive industry. ‘I got into a rut, and I wanted out,’ he states bluntly. ‘I have a very DIY mentality, so when I came across Kitset Assembly Services it appealed immediately.’ Having built his own territory into a profitable asset, Galvin had valuable experience to share, so he also became National Field Trainer. ‘I take new franchisees through their four-week training course, spend time with them in their new business, meet their suppliers and first clients and iron out any teething problems. ‘It fits the philosophy of the company that this is not a “get out there and good luck” type of business – it offers wrap-around support to help franchisees become as successful as they can. They may be in business for themselves, but they are most definitely not by themselves.’

Join an awesome network Kitset Assembly Services describes itself as ‘unapologetically fussy’ about whom they choose as franchisees. ‘We have an awesome network of individuals who are in business for themselves, understand the strength of our brand and network, and are invested in providing a simple solution for our customers, while creating their own destiny. ‘Again, it is quality we are looking for,’ says Galvin. ‘We are seeking to recruit quality new franchisees. This is not a “buy a job” franchise; it’s an opportunity to build a long-term asset which offers terrific variety, the opportunity to meet many people, and a healthy turnover. Average turnovers vary between $120,000 to $275,000. ‘The total investment is between $55,000 and $60,000 +gst, depending on tools and vehicle. Most franchisees seek their own finance; however, Kitset is also able to put you in touch with several finance companies who understand our business. ‘If you are a practical person, have strong communication skills, understand customer service and have the desire to succeed, give William at Kitset a call. If it’s a fit, he’d be delighted to help you get started and turn your skills into a business with a real future.’

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Advertiser Info

Kitset Assembly Services www.teamkitset.com/FNZ/ Contact William Flew M 027 492 6667 E will@kas.co.nz

13


Bold initiatives raise Anchor franchisees to new heights

Delivering a brighter future Anchor Franchisees of the Year Kieran and Kate McCorkindale

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t’s no secret that New Zealand has an extremely competitive franchise sector. What is less well-known is that some fortunate franchisees enjoy the support of one of the country’s biggest companies – Fonterra. So if you’re looking for a million-dollar business with the strength to thrive in any climate, it’s worth checking out Anchor’s franchised FMCG distribution network. Anchor franchisees sell and deliver 70 percent of Fonterra’s consumerbranded products such as Anchor, Mainland and Primo. They manage Fonterra’s 38 depots throughout the country, with staff operating over 175 trucks on the road to service over 20,000 customers, including cafés, schools, bakeries, dairies, supermarkets and other locations.

Pathway to success Shannon Davidson, National Franchise Manager for Anchor, believes their model provides the right incentives and pathways for franchisees to grow the overall capital value of their business and generate positive cashflow throughout the length of their term. ‘Our Fonterra-backed franchise businesses have shown incredible resilience and are going from strength to strength,’ she says. ‘That’s not just because of our quality brands and products, but because of our support initiatives, too. ‘For example, each franchisee has dedicated Business Development Managers to help them grow sales, along with a dedicated Business Consultant whose role is to help them improve their overall performance. There are also state-of-the-art sales, distribution and CRM systems to help them manage customers, route planning, pricing and customer invoicing – as well as a brand-new customer online ordering system.’

Stand-out benefits As you might expect from such a successful brand, many franchisees have been with Anchor for more than 20 years – testimony to a proven track record of strong financial performance. There are currently a number of established opportunities around the country for people with the skills to operate a fast-moving distribution business. The capital investment required is over $1 million in most cases. Shannon says, ‘This is a formidable income and investment opportunity backed by premium branded products; a 10-year agreement designed for optimal performance; full day-to-day admin and sales support; national and local sales and marketing programmes; joint business planning and ongoing training and coaching. ‘We’re looking for people like Kieran and Kate who can be hands-on and follow Fonterra’s proven pathway to success,’ she says. ‘As long as you’ve got a great attitude and you’re prepared to get stuck in and work hard, you’ll get the products, comprehensive training and ongoing assistance you need to succeed. ‘Contact us today to learn more.’

Advertiser Info

Fonterra Brands (New Zealand) Ltd www.anchordairy.com/nz Contact Anchor Franchise Recruitment Team anchorfranchise@fonterra.com

Recently the Anchor support team has been working alongside franchisees to transform their business performance framework, explains Shannon. ‘The framework includes a suite of reports to ensure they have great visibility over every aspect of their business and can measure what’s important to all of us. ‘The initiative will drive the Anchor network into the future, improving the performance of franchisees’ businesses, growing and protecting their investments, and helping to raise the bar for everyone.’

Ordering system a game-changer The online customer ordering system is a powerful platform to showcase Anchor’s brands, products and promotional activity, and has been an absolute hit with Anchor franchisees and customers alike. Labelled Retail Self Service (RSS), Shannon says it is transforming customer interaction and unlocking next-generation selling. ‘In my 15 years at Fonterra, we have never delivered something this cool! Customers can see our full range of products at their fingertips, with customised targeted marketing and banner style messaging. ‘It is already delivering a significant uplift in sales, as well as substantial operational, administration and cost savings to franchisees. The average order for customers using RSS is 53 percent higher than the average order value with customers not using RSS.’

ANCHORANCHORFRANCHI S E @FONTERRA.COMLOREM I PS UM

Anchor f r anchi se@f ont er r a. com

Shannon says the game-changing benefits of the system for customers and franchisees has seen it widely adopted throughout the network. This year’s Anchor Franchisees of the Year, Kieran and Kate McCorkindale of Taranaki, were early adopters of RSS and achieved exceptional customer onboarding rates, adding significant value to their customers and contributing to a stellar year in sales. ‘Kieran and Kate are extremely passionate about Anchor, combining a focus on their team, their operation and their community to achieve outstanding results,’ says Shannon. ‘They also contribute to the network through their involvement in multiple franchise working groups, the Franchise Leadership Team, and the training and induction programme for new franchisees.’

14

Franchise New Zealand

Summer 2024

Year 32 Issue 04


Opportunity: Home & Building

income & lifestyle?

FIXED!

Repairing not replacing is a low-cost alternative that creates high demand for ShowerFix franchisees

Glen Strachan: ‘Working for David, I realised just how good this business is’

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he prospect of being self-employed for the first time can be daunting, but for Andrew Trott, his fears disappeared the moment he returned to his newly-branded ShowerFix van in a local car park. ‘I noticed a guy staring at me,’ recalls Andrew. ‘Then, with a smile, he walked up saying, “I think you’re someone I need.” I’d got my first shower repair job before I’d even collected my business cards! We haven’t looked back since.’ Andrew, a former Housing New Zealand maintenance man and real estate support person, and his pharmacy technician wife Kelly, became ShowerFix franchisees in August 2022. Despite the brand-new business in a brand-new location, ‘I’m already earning more than I did in my years of employment, and we have the work and lifestyle we want,’ Andrew smiles. ‘A friend in a business networking group suggested we look at ShowerFix,’ explains Andrew. ‘We had nothing to lose and everything to gain by going into business for ourselves. Kelly could continue working as a pharmacy technician, and we qualified for a small business government grant. There was full training, great support from the franchise and the other franchisees, and always advice when I needed it. ‘As I’ve found, there’s huge demand and we are already planning to take ShowerFix throughout the Hawkes Bay – probably putting on another van. Being able to provide property owners with repair solutions that can be an eighth the cost of replacement works every time.’

Sell solutions, not time ShowerFix does what it says on the van – repairs showers for home and commercial property owners. ‘Fixing showers may seem like a niche market, but it’s in fact a very big one,’ says David Howe, who launched the company in 2012 on the foundations of a specialist shower business established 50 years ago. ‘Showers are everywhere: homes, offices, factories, hospitals, gyms, sports clubs ... And because of high usage, showers inevitably develop dripping shower heads, leaky door seals and cracked doors, boxes and trays – regardless of recessions or pandemics. That can lead to expensive damage such as rotting floorboards and sodden plasterboard, so they have to be fixed – no matter what the economy’s doing. But who’s going to do the fixing? It’s too specialised for a handyman and more of a nuisance job for plumbers and builders. ‘The usual advice is that the shower needs replacing, which could cost several thousand dollars!’ says David. ‘On the other hand, ShowerFix franchisees can repair most issues for perhaps two or three hundred dollars,’ explains David. ‘Our franchisees don’t sell their time – they sell solutions. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

They make money by saving people money. No two days are the same, and your mind is constantly stretched.’ To make each visit as efficient as possible, ShowerFix vans are loaded with all the gear and parts needed to solve and fix most problems. ‘This van can be part of the investment which is around $32,000 +gst,’ says David. ‘And to encourage our expansion we can offer some flexibility, especially to potential franchisees in cities such as Wellington, Christchurch and Dunedin, as well as some regional centres.’ The investment includes all training, accounting set-up, launch and promotion, manuals, systems, business mentoring and starting stock. There’s ongoing marketing and support, and considerable buying power with mostly-nationwide suppliers.

Main or secondary income A ShowerFix franchise can be either your main or secondary income. ‘Our first South Island franchisee, Tony Pantel in Timaru, runs his ShowerFix business alongside his role as a church pastor,’ David says happily. ‘We also like our franchisees to think outside the square – like Glen Strachan, who makes hard-to-find parts on his 3D printer.’ Originally from South Africa, Glen worked in hospitality then as a plumber’s mate in the UK. In 2015, Glen and his wife, son and daughter arrived in New Zealand. After two years at an Auckland restaurant, Glen wanted to get back into plumbing. ‘I worked for a builder for a couple of months, then a friend told me about David and ShowerFix. I met with David who took me on as a contractor, so from 2018 to 2020 I worked for him and his first two Auckland franchisees and realised just how good this business is. In 2021 I took on two territories, the North Shore and West Auckland. ‘David had built a great reputation for ShowerFix among property managers and real estate agents, so with my experience of ShowerFix systems and processes I was able to dive right in. Jobs came so thick and fast I soon employed a contractor myself. Even so, two territories are proving one too many so West Auckland is now on the market as an established, high-earning and personally satisfying business.’ David wants to hear from anyone looking for a tried and tested business model that offers good margins and low overheads. ‘If you have some plumbing or building experience, or are a skilled handyman, this is an opportunity to get into your own business for a very low investment. Contact me now – we have customers waiting!’

Advertiser Info

ShowerFix www.showerfix.co.nz Contact David Howe P 021 544 060 david@showerfix.co.nz

15


news UPDATES FROM OUR WEBSITE Our pick of the top news stories from www.franchise.co.nz

Franchise New Zealand is much more than a magazine. To keep up-to-date with news about franchising in New Zealand and interesting stories from overseas, go to www.franchise.co.nz, sign up for our free newsletter and follow us on Facebook or LinkedIn. Here’s a summary of some recent stories – read the full articles on the site.

Throwing light on immigration

Good businesses in high demand The managing director of business brokers ABC suggests that good business opportunities are in high demand thanks to record immigration. In a recent newsletter, Chris Small wrote, ‘New Zealand is experiencing an extraordinary surge in demand for businesses, purchaser volumes are at levels never witnessed before, marking a staggering increase of up to 200 percent.’

He suggests that there are several key factors behind this newfound trend, including the fact that a substantial portion of new immigrants hail from India and other Asian nations. ‘These individuals bring with them a natural inclination towards entrepreneurship and business ownership, rather than opting for traditional salaried employment,’ suggests Chris. ‘The surge in immigration is also having a positive impact on the chronic staff shortages that plagued various industries in the past year.’ And he suggests that business owners are exhibiting growing confidence in anticipation of a more business-friendly regime following the General Election, further motivating entrepreneurs and investors.

r rised fo o h t u A Not IN DIFFERENT ADVICE LANGUAGES uction d o r p e R On our website, there’s a guide to Franchising is one of the best

The latest Westpac Economic Overview looks at prospects for New Zealand in the wake of the election and comes up with a mixed bag. It suggests that broadly, the new government’s policies are likely to be supportive for businesses. By reducing red tape the new government is aiming to lower businesses’ costs, and thus lift incomes while also encouraging hiring and investment. However, while the change in government signals greater restraint in spending over the next few years, governments of all stripes continue to face tough longer-term choices. The Overview discusses these in some detail, and also includes a special section on immigration. According to the latest estimates, a net 110,000 people came to New Zealand in the year to August with the likely intention of remaining for at least 12 of the subsequent 16 months – the timeframe required for a visitor to be considered a long-term migrant. More than 225,000 long-term migrants arrived over this period, including around 26,000 returning New Zealanders. That inflow was only partly offset by the departure of around 68,000 New Zealanders and around 47,000 foreigners. Just over 60 percent of the longterm arrivals into New Zealand were in the 15-39 age group, with a further 20 percent in the 40-64 age group. The median age was just over 30 years – a couple of years older than typically seen prior to the pandemic.

ways of starting your own business in New Zealand. It offers a huge number of benefits, but there is still a risk involved if you aren’t careful. If you or a family member has English as a second language, you might find it helpful to have some independent advice in your own language so everyone can be more informed and you can talk about your options.

how to evaluate a franchise in: • Hindi (pdf)

• Traditional Chinese • Simplified Chinese • Korean • English That way, you can be sure everyone has the same info. Find it at www.franchise.co.nz/articles/578

Where do winners come from?

In the run up to the 28th Westpac New Zealand Franchise Awards, we produced a popular graphic showing where the top franchisees have come from in previous years. The map shows that you don’t have to be in the big cities to own a world-class business. But there’s a gap at the bottom of the South Island. Next year, let’s see lots of entries from Dunedin, Invercargill and Queenstown.

The inflow of almost 200,000 non-New Zealand citizens is dominated by arrivals from Asia, including over 34,000 from India, almost 25,000 from the Philippines, over 24,000 from China and over 20,000 from elsewhere in Asia. The number of arrivals from North America, the UK, Germany and France stood at just over 21,000 combined – only slightly larger than typically seen prior to the pandemic. ‘Given that mix, it seems reasonable to think that the wealth of today’s average migrant might be lower than seen in the past,’ suggests the Overview. Editor’s note: This change in migration mix is likely to ease the labour shortage which has affected so many businesses for the past couple of years, especially in the hospitality sector, as well as reducing wage pressures. It will also increase the appeal of low investment and part-time franchise opportunities as new arrivals seek to better their futures.

16

Franchise New Zealand

Summer 2024

Year 32 Issue 04


www.facebook.com/FranchiseNewZealand

Celebrating 30 Years

https://nz.linkedin.com/company/franchise-nz-marketing-ltd

We are passionate about business and franchise law

Franchise lawyer fleeced in ram raid Thieves made a ewe-turn when a giant sheep sculpture stolen from the home of franchise lawyer Stewart Germann turned up abandoned in a garden further down the street. It followed considerable publicity over the theft of the sculpture, which stands 1.5 metres tall and would take three men to lift. The sheep was one of 20 produced for an art trail as part

of the 2011 Rugby World Cup. Painted in a Kiwiana theme, it was bought by Stewart and his wife Janice at a charity auction after the Cup ended, and has become something of a local landmark in St Heliers. Named Barbara (Baaa-bara, get it?), the sheep is also a favourite with their seven grandchildren. Its theft caused the lawyer a few sheepless nights.

We are widely acknowledged as New Zealand’s leading franchise law firm and can provide you with expert legal advice in all areas of commercial and business law including franchising and licensing.

www.germann.co.nz 09 308 9925

Stewart Germann

Partner and Notary Pubic

AUSTRALIA PROPOSES LICENSING FRANCHISORS Australia already has one of the most regulated franchise sectors in the world. Now the ACCC wants to introduce a licensing system which could strip the right to grant new franchises from franchisors. The proposal to license franchisors is contained in the submission by the ACCC (the equivalent of New Zealand’s Commerce Commission) to yet another review of Australia’s Franchising Code, which has been reviewed numerous times since regulation was first introduced in 1998. There is no detail in the proposal as to what a franchise would need

In Brief

Veteran franchisor Rodney Wayne has again sparked debate about migration and skills shortages after saying that the past 12 months have been the toughest in the 53 years he has been in the hairdressing business. He said under the Accredited Employer Work Visa scheme, his salons had to pay about $2000 each time someone from offshore was brought over, and pointed out that franchisees

Khushbu Sundarji

to do to be granted a licence, although it does suggest that ‘a licence regime could allow an appropriate regulator to make an administrative decision to suspend or cancel a franchisor’s licence when appropriate with the effect that the franchisor could not solicit for new franchisees until the licence is reinstated.’ Unlike Australia, New Zealand has no specific franchise legislation although comparable studies over the last 25 years have shown little difference in dispute levels between the two countries.

had to pay more under the scheme than stand-alone businesses. (see page 98) Burger King remains open as usual in Russia despite the brand’s owner pledging to leave more than a year ago. Critics accused RBI, the brand’s owner, of ‘sustaining Putin’s regime’ by failing to ditch its stake in its Russian business, but the brand – along with other names such as

iconic British retailer Marks & Spencer – has been unable to close stores owing to complex legal arrangements with local franchisees. Hotel chains have had similar issues. Green Acres has partnered with Stihl to launch an ambitious nationwide emissions reduction programme by transitioning from petrol to batterypowered equipment.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Partner

khushbu@ germann.co.nz

stewart@ germann.co.nz

Recognised in

Are you ready to turn your business into a franchise?

www.franchisecoach.co.nz The Franchise Coach, Stewart Germann will walk you through the process of becoming a franchisor from initial enquiry through to opening the doors, including for overseas brands setting up shop in New Zealand.

Call the Coach Stewart Germann +64 21 276 9898

stewart@thefranchisecoach.co.nz 17


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Opportunity: Retail

CASHING IN CASHING UP Provender franchisee enjoys excellent returns for 20 years from her flexible-time business

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arolyn Baty originally bought her Provender franchise because it offered more flexibility than her corporate career. The flexible nature of the vending business also meant it could be operated around the Gisborne orchard she owned with her husband Brian. ‘My franchise turned out to be very profitable,’ she smiles. ‘The cash flow enabled a lot of re-investment over the years, and the more we re-invested, the more the business grew.’ Now, after 20 enjoyable years, Carolyn has sold up. ‘It’s hard to believe that when I first started, I had children who now have kids of their own. Now I’ve retired early to enjoy spending time with the grandchildren, and using our caravan to take part in tennis tournaments all over the country.’

Long-term investment Provender is the largest franchised vending business in the country, with 50 franchisees offering workplace refreshments via snack and drink machines and honour vending boxes. ‘Our group buying power ensures franchisees enjoy healthy margins on some of the country’s top food and beverage brands,’ says Philip Horrocks, who founded Provender in 1991. ‘As Carolyn has shown, it’s also an excellent long-term investment. We grant an initial 20-year term with two rights of renewal of 10 years so that, in addition to making an excellent return on investment from a parttime business, you have something of real value to sell when you decide to move on.’

Getting better all the time Carolyn has seen the Provender business model evolve over 20 years. ‘Once upon a time I had 200 boxes, which took quite a lot of looking after, but technology has driven the business in a much more convenient direction. Today, there are still 12 boxes – most of which are in the same locations as 20 years ago – but with the vending machines my turnover is much greater than when I started. ‘In the beginning, I was counting money every night and servicing all those boxes during the day, so I was pretty busy. Now, people pay with cards or phone apps, and this has made life much easier for me.

That was then, this is now. Carolyn’s business served her well for 20 years

There’s far less cash – money just flows into my account as people use the machines 24/7. Over the years there have been inevitable ups and downs but, even during Covid and the recent weather events, the cash flow has always been positive. ‘Perhaps best of all, we can all control our stock via technology. I only need to consult my Provender app to see exactly what has sold on each machine and which machines need re-stocking. I hold stock at home and re-order through Provender as required, so knowing in advance where I need to go and what I need to take minimises time and effort, and maximises returns. ‘Some sites sell so much they need servicing five days a week (even seven, in peak season). It keeps you fit, and it’s a simple process so I can get someone else to do that part if Brian and I want to be off somewhere. ‘There have been changes in what we stock, too, with healthier items and meal replacements like tuna and crackers, or noodles, becoming popular. Provender is very responsive to trends and negotiates good deals, so our machines can give people a meal rather than just a snack. Providing what people want increases sales.’

Lots of interest Carolyn says that she had lots of interest in the business, ‘But in the end it was a good friend, Valerie Kent, who has become the new owner. She was tired of the nine-to-five drag, and when I told her I was selling she jumped up and said, “I’ve got first dibs on this!” So I’m spending the next month taking her round the customer sites we service regularly. She’s picking it up fast – she’s already acquired two extra sites.’ Philip admits he’s really sorry to see Carolyn sell. ‘She’s a top performer and a great example of how to use the Provender system effectively. When she put her business on the market, the interest was immediate – buyers recognise a good thing when they see it! But Carolyn will always be part of the Provender family. In fact, she’s staying around to help mentor new franchisees in how to make the most of the opportunity. ‘Provender is currently in a growth phase and has new opportunities available in many parts of the country. Established businesses also come up from time to time as people like Carolyn retire to enjoy the fruits of their labours. The investment level is from $100,000 to $200,000.

Carolyn and Brian are looking forward to an active retirement and spending more time with the grandchildren franchise.co.nz – PUTTING PEOPLE IN BUSINESS

‘As Carolyn’s story shows, Provender offers the ideal opportunity to generate semi-passive income from a very positive cash-flow business. It’s home-based, you can work when you choose and grow the business to whatever level you choose. Give me a ring to find out more.’

Advertiser Info

Provender www.provender.co.nz Contact Philip Horrocks P 0-9-525 2767 M 0274 955 965 philip@provender.co.nz

19


Opportunity: Retail

retail travel brand has

MARKETING EDGE If you have a passion for travel, 2024 could be the right time to consider a Helloworld Travel franchise

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he travel industry is continuing its growth trend. With increasing numbers of travellers, and key suppliers like airlines returning to service the New Zealand market, the next 12 months will be an exciting time for Helloworld Travel franchisees. ‘That’s why we are looking to expand our network in 2024, taking advantage of a vibrant brand that provides our stores with a marketing edge,’ explains Shaun Muller, Helloworld’s National Business Manager. ‘We’re looking for new franchisees throughout the country who have a passion for the travel sector and want to partner with a highly-recognised brand supported by “best in market” systems.’

He says 2023 has seen transactions and profitability return to 2019 volumes, which is encouraging more people to consider retail travel as a business opportunity. ‘As airline capacity returns to pre-Covid levels, we are seeing competitive airfares bring a wider demographic of traveller back into the market. The value of the Helloworld Travel Professional is more evident than ever as they provide a one-stop-shop for knowledge, trust and the creation of travel experiences that meet or surpass clients’ dream holiday expectations’.

Who makes an ideal Helloworld franchisee?

Easy, no-fuss opportunity Acquiring a Helloworld Travel franchise requires no upfront fee. ‘Helloworld Travel provides the brand signage, while the franchisee covers the cost of the fit-out including computers, lease costs and office furniture,’ explains Shaun. ‘These costs vary depending on the size and make-up of the store and its location – whether metropolitan or regional. We currently have franchise opportunities for new Helloworld Travel stores in Auckland and Christchurch, as well as a number of regional areas. ‘We encourage the franchisee to invest $40,000 of working capital into their business, with a provision of $30,000 to $60,000 for an average fit-out.’ ‘Helloworld Travel franchises are the total package, delivering clever technology solutions to drive business productivity, efficiency and profitability. You bring your personality, sales skills and passion.

Advertiser Info

‘It all adds up to a simple, successful, and proven business model that delivers great returns. Call me today to find out more.’

Helloworld Travel www.helloworld.co.nz Contact Shaun Muller P 027 258 1778 shaun.muller@helloworld.co.nz

‘Typically, new franchisees come from the retail travel sector, but we’re also experiencing strong interest from entrepreneurial people who recognise Helloworld Travel as an exciting business proposition,’ says Shaun. ‘We encourage people from outside the industry who want the support of a highly-recognised brand and proven franchise model. We provide support services to help you drive your business success; there’s a culture that promotes a sense of belonging and community spirit; and our ownership model means 100 percent of business profits are retained by the franchisee.’

HELLO

OPPORTUNITY

Helloworld’s solid business solutions and marketing edge differentiates the company from other market players, says Shaun. ‘We have our own proprietary CRM and mid-office system, and a best-in-class local store marketing tool, backed by comprehensive brand and tactical marketing activity which provides enquiries, brand recognition, and the best possible return on investment.

Ready to achieve financial and personal success? We’ll help you get started.

‘On top of this, unique strategic relationships with American Express and Flybuys also provide opportunities for customer generation and loyalty.’

Travel is booming and we’re looking for great people to join our Helloworld Travel franchise.

You ask, we’ll happily answer The brand presence of Helloworld Travel is a major attraction for potential franchisees. ‘You’ve seen the brand, seen our advertising campaigns, and may have experienced our outlets as a customer,’ says Shaun.

Be a part of an award-winning travel network and bring a new Helloworld store into your local community.

‘Now it’s time to understand the business model that underpins a travel agency, and discover our comprehensive knowledge of what drives success. Whatever questions you have, we’d love to answer them.’ That openness extends to providing access to existing franchisees who can share their own Helloworld success stories.

Contact Us Today shaun.muller@helloworld.co.nz

New Plymouth franchisee Bev Ellice says she is impressed with how Helloworld Travel has made itself the brand of choice for a varied customer demographic, ‘From young solo travellers to families wanting to make everlasting memories with their children, and retirees who like to indulge in a bit of luxury. As a travel business owner, joining the Helloworld brand four years ago is the best decision I could have made.’ Rotorua franchisee Deborah Kay regards Helloworld Travel as the respected brand choice for consumers, franchisees and suppliers. ‘Its captivating brand image, strong market share and unique offerings have certainly contributed to our increased local presence, growth and profitability.’

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helloworld.co.nz

Franchise New Zealand

Summer 2024

Year 32 Issue 04


sustainable products

Biform Solid Composite Decking is a unique business opportunity in the building products industry

SUSTAINABLE BUSINESS

B

iform Solid Composite Decking was a new name at the Westpac New Zealand Franchise Awards this year, and the sustainable building product company made it through to finalist status at its very first attempt. That’s an impressive result – so what is Biform and what makes it such a good business opportunity? Biform is a family-owned business which has operated successfully for nearly 20 years. ‘Our foundation aim was to reduce reliance on slowgrowing hardwood from forests that take longer to replenish,’ explains managing director Tau Aupa’au. ‘We worked with a manufacturer to create a distinctive blend of recycled plastic and wood waste that is an eco-friendly and durable alternative to traditional hardwood decking.’ While wood-plastic composite decking has been widely used in other parts of the world for decades, it’s still relatively new in New Zealand – and Biform is the leading name in the sector here. Besides being environmentally-friendly, the decking won’t warp or crack and the hidden fixing system ticks all the design boxes to provide an elegant decking solution. In addition, it has anti-fungal properties and, with no splinters, is family-friendly. Biform also offers a range of SPC Premium indoor flooring.’

Loved by architects, builders and customers Biform operates nationally via a network of franchisees who sell and advise on installation of the products in their own territories. An important part of their role is developing relationships with the architects, builders and customers who will specify and use Biform.

‘We provide extensive and ongoing training and business mentoring as part of our franchise package, as well as supporting franchisees to reach potential customers with marketing tools, systems management and product information,’ Tau says. ‘An investment from $55,000 +gst provides you with everything you need to start your own business and offers potentially excellent returns. Franchisees also have a high degree of control over how they want to develop their business while being part of a wider team working together. ‘As proud local businesses, Biform franchisees’ financial success is built on a strong partnership. Franchisees provide the same level of genuine engagement with customers as Biform’s founders, who continue to operate one of the franchise areas themselves.’

Passionate franchisees In a recent survey of its network, Biform identified just what sets it apart as a franchise system and how it provides value and satisfaction for the team around New Zealand. Canterbury South franchisees Reece and Rachel Trotter say they love the product and the fact that they are able to easily blend their practical skills alongside their sales expertise. ‘We looked at several businesses but kept coming back to Biform,’ Reece says. ‘The franchise gives us the ability to control our own destiny and build a retirement asset to pass on to our children.’

Architects can have a high level of confidence in Biform as the only BRANZ-appraised composite decking product in its market segment. Biform also holds a promotional licence from the Forest Stewardship Council, an international, non-governmental organisation dedicated to promoting responsible management of the world’s forests.

And other franchisees speak about Biform’s strong focus and attention to deck design and detail. ‘I enjoy transferring the client’s ideas to practical and aesthetically-pleasing installation solutions, and working with them to help achieve their decking dreams,’ says Lynn Muscat who, with partner Ben Lythe, owns the Biform franchise in Tauranga and the Bay of Plenty.

Builders enjoy using Biform knowing their clients will be satisfied. This confidence is enhanced by the level of customer support Biform provides – franchisees have the training and systems to provide individual plans for each decking project, while the Biform support team is available at the end of the phone if a builder has any questions during installation.

‘We are passionate about protecting our native landscape and environment so future generations can enjoy our beautiful country,’ she says. ‘It’s great to work with a company that shares these values.’ She says they also love providing clients with beautiful, sustainable outdoor living spaces so they can enjoy more time with their family and friends.

Best of all, customers love Biform decking and flooring solutions because of its contemporary look and performance. ‘Apart from the environmental benefits, it offers a winning combination of durability and low maintenance,’ says Tau.

Find out more

Opportunities around the country Biform now has a number of opportunities around the country for new franchisees looking to establish a thriving business servicing clients in their own region.

As Biform continues to grow around the country and expands its network, so the company is re-investing in infrastructure. Today, new franchisees will benefit from a state-of-the-art warehouse, and be supported by a powerful Customer Relationship Management system to help them make the most of every opportunity. There is also ongoing marketing support and lead generation. ‘For anyone with good contacts in the building sector, the ability to build good relationships, and a passion for providing sustainable solutions in our Advertiser Info beautiful country, this is the opportunity Biform Solid Composite of a lifetime,’ Tau says. ‘Contact us now Decking and find out about joining our successful www.biform.co.nz Biform franchise team.’ Become part of the Biform team

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Contact Tau Aupa’au M 021 640 006 tau@biform.co.nz

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Opportunity: Franchise Management

Choosing to franchise your business? Or improving an existing one Get award winning help at every step

time for a FRANCHISE REVIEW? Need a franchise health check? Dr Callum Floyd of Franchize Consultants asks some key questions

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echnology, the labour market, customer preferences, the economy ... As John Payton of Dine Brands said at the recent IFA Convention I attended in Las Vegas, ‘Change is the biggest change. It is no longer linear, it is exponential.’ What does this change mean for New Zealand franchise systems today? It means that now, more than ever, franchisors need to be thinking about how they improve and adapt their leadership, systems and models for the long-term benefit of their franchisees and their own businesses. At Franchize Consultants, we have helped many established, national franchise systems to do exactly that during our 34 years. We recognise that the needs and opportunities for franchises are individual to that company – there is not a one-size-fits-all approach or solution to improvement. However, there are some common questions that franchisors should ask themselves.

Do we have a genuine leadership focus on franchisee profit? Do we have access to timely franchisee key performance indicators, both financial and non-financial? Franchize Consultants helps companies make transitions to focus on meaningful outcomes with data to drive performance. Are our royalty levels, group marketing fee and other fees optimal? Are they sufficient to fund necessary services and reflect changing revenue streams while still making a profit? Franchize Consultants helps companies to identify what is needed and plan a path forward. Is our franchisee business model up-to-date? Is the original strategy that made our brand successful still appropriate? Often, there are numerous areas where the resources, marketing, sales, operational, technical, finance and admin model to be applied by franchisees need updating to reflect the changing environment. Franchize Consultants helps facilitate changes and improvements.

Get the right advice. Talk first with New Zealand’s longest established, largest and most award winning team. Work with a company engaged on major projects with many of the biggest and best emerging names in the franchise sector.

Brilliant Commercial Cleaners

Find out why. Call Dr Callum Floyd (09) 523 3858 or email callum@franchize.co.nz www.franchize.co.nz Six times winner service provider of the year

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Are we proud of our franchise manuals? More importantly, are manuals up-to-date and comprehensive? Franchise manuals provide valuable direction and guidance to franchisees and their staff, and need to reflect legalities, compliance and the franchise agreement. Franchize Consultants helps companies review and update/rewrite manuals. Are our field managers trusted business advisors to franchisees? Or is their focus more on sales development or compliance? Field management and field visits are too expensive and have too much potential value to be squandered. If field managers are not engaging with franchisees on profit and business planning, there is often considerable opportunity for improved results and relationships. Franchize Consultants helps with a range of consulting and training services. If the answer to any of the above is ‘no,’ then you have potential opportunity for improved franchisee and franchisor results. For companies that seriously want to improve or stay at the Advertiser Info top, we recommend a comprehensive Franchize Consultants www.franchize.co.nz franchise health check. The Franchize Contact Consultants team Dr Callum Floyd P 0-9-523 3858 would love to help – M 021 669 519 contact us to find callum@franchize.co.nz out more. Franchise New Zealand

Summer 2024

Year 32 Issue 04


Opportunity: Retail

Inside Track

People in the know choose a Flooring Design franchise

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tarting a brand-new business two days before the first lockdown in March 2020 would worry most people, but Dave and Marcia Bragg just shrugged. ‘We knew it would end, we had faith in the franchise, and we knew we were in the perfect position to profit later on.’ They were right – three years later, their Flooring Design outlet in Whakatane is among the top performers of the Kiwi franchise’s 23 stores, with a multi-million dollar turnover. Dave’s confidence came from many years working in the flooring industry. ‘I knew all the retail groups and their models, and Flooring Design looked to be a very good option. They offer a wide range of top quality flooring products, carpet, vinyls and timber, with great service and great prices. From a franchisee’s perspective, there are excellent systems and support, and a real family feel, too. It’s a winning formula!’ Dave knew the brand from the inside. ‘I had been working at Flooring Design in Rotorua for three years when one of our major suppliers pointed out there was a gap in the market in Whakatane. Marcia and I applied and we got the nod.’ Marcia was very savvy on the financial side, had been in the banking industry as a business manager for twenty years, and has found her change of career to be entirely profitable. ‘I joined Dave in the new store about nine months after it opened and we’ve been riding a wave of success ever since,’ she says. ‘We quickly needed a storeman, then shortly after we took on two more full-time staff to help us to handle all aspects of house visits, quoting and installation management.’

Residential and commercial The lockdowns meant that people who were unable to travel decided to spend their money on renovations instead. ‘Flooring is an essential part of that,’ says Dave, ‘and the boom got our name out there. Whakatane is small enough that you can quickly get a reputation – good or bad! – so we worked at making sure ours was a good one. Today, we get a lot of repeat business through referrals and word-of-mouth.’ The impressive sales have come not just from the residential market – Flooring Design franchisees also handle commercial contracts. ‘We’ve just done a new office building in town, as well as sports clubs, schools and marae,’ says Dave. ‘We’re well connected with the local builders who know they can rely on us to be on time and on budget, so we are first choice for many of their projects.’ Dave and Marcia are highly visible in the community. ‘We joined a business network, and we sponsor the karaoke club at the RSA, local golf and tennis tournaments, the bowling club, and other local events.

Marcia and Dave Bragg (top): ‘It’s a winning formula’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

There’s a local radio station with just the right demographic, and Flooring Design has a memorable jingle so that puts us out there, too.’ And there’s another member of the marketing team – Indie, their dog, who welcomes every customer to the store. ‘She’s very obedient when we call her, but 99 out of 100 customers say, “Oh, let her come and say hello…” She’s become very well-known around the town.’ Dave and Marcia are more than content with their new business, as it has enabled them to pursue activities they both love. ‘We love living in Whakatane,’ Marcia says. ‘The business is going great, Dave enjoys acting as a Rugby League referee, and I love the gardening I’ve taken up since moving here.’

Hot opportunities Flooring Design now has opportunities available for franchisees to open new outlets in several key areas, including greenfield sites throughout the South Island, and some locations in Auckland and Wellington. ‘We offer a number of unique advantages,’ says Jeremy Yeoman, the company’s Managing Director. ‘There are no ongoing royalty fees, as the franchise and support services are funded by percentage rebates from our preferred, quality suppliers. That means every cent of profit you earn is yours. ‘You don’t have to worry about the accounting side either – that’s all handled centrally, saving you at least 20 hours a week in book-keeping, including bill payments and taxation. This leaves you free to concentrate on your business and your customers, as Dave and Marcia have done so well. ‘Our management information systems make it easy to stay in control of your business and client base, and swap tips with other franchisees in the group. And on top of all that, we also have a full-time team working on exclusive supplier deals, product updates and marketing – including Dave’s favourite jingle.’ The investment required varies between $100,000 and $200,000 depending on territory. ‘We are looking for owner/operators rather than passive investors – people with personality who are driven and determined to make it work,’ Jeremy affirms. ‘Dave and Marcia have demonstrated just how well Flooring Design works in a medium-sized town, and we are looking for more people who can duplicate their success elsewhere. Advertiser Info ‘We have a great mix of skills and backgrounds among our franchisees, so if you think this could be the opportunity for you, contact me and find out more.’

Flooring Design www.flooringdesign.co.nz Contact Jeremy Yeoman M 022 602 8482 jeremy@flooringdesign.co.nz

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BATTLE OF THE

BRANDS This year’s Westpac New Zealand Franchise Awards were among the most hotly-contested yet, and it was fitting that there were two new names on the top trophies from franchise brands that had never stood on the top step before.

54 Finalists. 17 Awards. 2 Supreme Winners After months of putting entries together, reading, judging and questioning, it all came down to this. On the night, some of the top names in franchising battled it out – and two were named the overall winners. One was an international brand, Jani-King, which was named Supreme Franchise System of the Year. The other was Hire A Hubby, a locally-owned company, with Auckland’s Craig Burrowes taking the title of Supreme Franchisee of the Year. There were also category winners by industry, awards for excellence in topics from marketing to sustainability, and recognition for the service providers and field managers who lie behind every great franchise and franchisee. Winners from Coromandel, Hawkes Bay and Canterbury testified to the resilience of franchising in the face of disaster, and everyone had a story to tell. In their 28th year, the Westpac New Zealand Franchise Awards once again celebrated true excellence and achievement, and demonstrated the spirit of support and friendship that makes franchising such a successful business model. 24

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Westpac Supreme Franchisee Of The Year Winner: Craig Burrowes, Hire A Hubby, Mt Eden, Westmere & Grey Lynn Craig Burrowes will never forget Awards night. ‘I can’t believe the energy that was in the room. There were hundreds of people there, all so enthused about the business they are in, all so vested in their business and their brand. I used to be in event management and this was so different from any corporate event. It was incredible – and then it got even better. We won! It was a bit of a shock, we were stunned and humbled.’

The Awards judges commented about Craig, ‘This was an exceptionally strong and well substantiated entry, reflecting a very professional, planned and structured approach which is achieving outstanding performance.’

Back in 2011, when Craig Burrowes left his senior management position in the corporate world to put his practical skills to use as a Hire A Hubby franchisee, he probably didn’t expect to be building an empire of his own. One of his first jobs involved finding a way to stop turtles escaping from a customer’s pond (‘After all, who else would you call for a job like that but Hire A Hubby?’ he asked us a few years ago). But gradually his project management skills, expertise in quoting, planning and strategy, and experience in leading teams, came to the fore. He found his ambition matched by Hire A Hubby’s own evolution into a project management company that can take on all sorts of building, repair and renovation services from maintenance to makeovers. Today, Craig and his wife Sandy, along with eldest son Matt, run a sizeable company which has up to six staff plus a number of qualified sub-contractors – one for each trade. And when disaster struck a few months ago, after a serious motorcycle crash saw Craig airlifted to hospital with internal injuries and lots of broken bones, his team rallied round – especially Sandy, who swapped her creative role in a school’s resource department for the challenges of running a business. ‘She really stepped up, she was brilliant and I can’t thank her enough,’ says Craig. But we learned our lesson and have since worked on making our systems better and better so the business doesn’t rely on me so much. Now we’re taking it to a new level, and when the time comes to move on, people will say, ‘Hey, here’s a good business to buy!’

Westpac Supreme Franchise System of the Year

Westpac Supreme Franchisee of the Year Craig Burrowes (centre) with Daniel Cloete of Westpac (left) and FANZ Chair Brad Jacobs

Winner: Jani-King When Jani-King was announced as winner of the Supreme Award, CEO Nick James couldn’t quite believe it. ‘We’d won the Business to Business category earlier in the evening, and it was only after that we realised we were in with a chance of the big one,’ he recalls.

Jani-King was founded in the USA in 1969 by Jim Cavanaugh, who still owns the franchise. It now has over 120 regional support offices and 6,600 franchisees in 10 countries around the world. The brand came to New Zealand 25 years ago, and the local licence has been 100 percent New Zealand-owned since 2016. There are over 500 Jani-King franchisees servicing over 2,500 clients from the top of the North Island to the bottom of the South, with the company having enjoyed massive expansion here in the last two years.

Nick James, CEO of Jani-King, the new Westpac Supreme Franchise System of the Year, with Westpac’s Daniel Cloete and Brad Jacobs of FANZ

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

‘New Zealand is now one of the fastest-growing Jani-King regions in the world and we will be celebrating with our international partners,’ says Nick. ‘The Supreme Award has really cemented our place on the Jani-King map and shows that the Awards really do mean a lot.` The Franchise Awards are judged by an independent panel of experts who bring together deep experience in the business and franchising fields. They said, ‘Jani-King’s exceptional focus on franchisees and high performance, along with innovation and a strong commitment to changing lives in a positive way, made this a stand-out entry.’

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Awards photos: Grant Southam Photographer

‘As a first-time entrant, it was a wonderful surprise to be named. The whole table erupted, the champagne flowed and the celebrations went on long into the night. We were still ringing our regional managers to tell them at 1am. They didn’t seem to mind! From then on, we were fielding congratulations from suppliers, clients and franchisees. As one of our clients posted on LinkedIn, ‘Jani-King is not only king of cleaning, it is king of people, trust and building good relationships with franchisees and clients.’


CATEGORY AWARDS & FINALISTS Awards were presented for Franchisee of the Year and Franchise System of the Year in each of three categories: • Retail & Hospitality • Home & Lifestyle • Business to Business The Supreme Awards winners were selected from these categories

RETAIL & HOSPITALITY Retail & Hospitality Franchisee of the Year Winner: Sarith Thong, The Coffee Club, Takanini Hospitality has bounced back after a few extremely difficult years when lockdowns, Sarith Thong contactless delivery, staff shortages and inflation combined to hit the sector hard. But when the going gets tough, the tough get going, and that’s evident in the return of The Coffee Club, which took out both franchisee and franchise system titles in the Retail & Hospitality category. Sarith Thong and his wife Helen Lin opened The Coffee Club Takanini as a brand new store in December 2013. In 2019, his first year entering the Awards, Sarith not only won the Retail & Hospitality category – he was also named Westpac Supreme Franchisee of the Year. Despite Covid, he was a finalist again in 2021, and now returns as category winner in 2023. Sarith clearly values the way that entering the Awards forces him to analyse his business and present it for the scrutiny of the panel of judges. ‘It enables me to challenge myself and compare what we have achieved to other franchisees, and see how we can do better as a business,’ he said. The judges noted that Sarith, ‘Demonstrated a genuine passion for his business, and a deep understanding about how he achieves success, the outcomes of which are evident in his excellent performance.’ Finalists: • Rhiarna & Denise Russell, Caci Clinic, Taupo • Rohit & Pratibha Payal, Cobb & Co, New Plymouth • Shallendra Kumar, Mister Minit Sylvia Park & St Lukes • Rajnesh Ram, Mister Minit, Glenfield • Glen Gaskell, Mister Minit, Palmerston North

Retail & Hospitality Franchise System of the Year Winner: The Coffee Club The Coffee Club continued its impressive record in the Franchise Awards, winning the Retail & Hospitality category for the second time, having previously won the specialist Food & Beverage category five times. Oh, they’ve seen their franchisees win multiple titles too, including a record four Supreme Awards. Founded in Australia, The Coffee Club was brought to New Zealand in 2003 by master franchisees Brad Jacobs and Andy Lucas, who still head the 65-strong chain here with the help of a dedicated and highlyprofessional support team. Such is the popularity of the chain, a recent NZ Opera production even included a scene set in one of The Coffee Club’s outlets – possibly a first for any franchise anywhere. The judges said, ‘This franchise system evidences system excellence in its practices, along with a clear commitment to ongoing growth and outstanding franchisee support.’ Finalists: • Caci Clinic • Cobb & Co. • Mister Minit • Rodney Wayne Category sponsored by Franchise Accountants

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HOME & LIFESTYLE Home & Lifestyle Franchisee of the Year Winner: Craig Burrowes, Hire A Hubby, Mt Eden, Westmere & Grey Lynn Craig Burrowes won both this category and the Supreme Franchisee of the Year title. He was one of the first Hire A Hubby franchisees to take advantage of the ‘big business’ concept from Franchised Brands, which owns both Hire A Hubby and Green Acres. The model allows franchisees to employ people, spend less time on the tools themselves, take on bigger jobs and increase their profitability, turnover and business value.

Craig and Sandy Burrowes

Since joining the franchise in 2011, Craig has not only doubled the size of his original Mt Eden-based business, but has also taken on six North Shore territories which he services with a number of staff and trusted contractors. And he has given back to the brand that has made it all possible by helping to train new franchisees coming on board. The judges were impressed by Craig’s well-considered and planned approach to business, coupled with a clear strategic direction. Finalists • Adrian Kay, Dream Doors Christchurch • Adam & Laetitia Jurgeleit, Exceed Palmerston North • Jacqui & Dean Anderson, Top 10 Holiday Park, Hanmer Springs

Home & Lifestyle Franchise System of the Year Winner: Dream Doors Dream Doors is a regular entrant to the Awards, using the process year after year to help drive improvement and measure progress within the franchise. The kitchen renovation business was brought to New Zealand in 2007 by Derek Lilly, one of the co-founders of the Ian Robertson of Ecomist (left) original UK franchise, and presents the Award to Derek Lilly has achieved great success through its process of refacing and refurbishing kitchens rather than replacing them completely, thereby reducing costs and minimising waste. There are now 11 franchises around the country. Dream Doors franchisees have regularly won Awards before, and the franchise itself has also been recognised for excellence in innovation and customer engagement. A finalist last year, Dream Doors was named Home & Lifestyle Franchise of the Year for 2023 by the judges, who said, ‘This entrant has achieved exceptionally strong growth and expansion, while showing a deep understanding of their business, its franchisees and customers.’ Finalists: • Flooring Design • Exceed • Biform Solid Composite Decking • Red LBP Category sponsored by Ecomist

Franchise New Zealand

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Year 32 Issue 04


SPECIAL AWARDS Further Awards were made in a number of specialist categories. These winners were not eligible for the Supreme Awards. The categories were:

BUSINESS TO BUSINESS

Franchisees • Regional Master Franchisee of the Year • Excellence in Customer Engagement

Business to Business Franchisee of the Year Winner: Royce & Hannah Park, CrestClean Hawkes Bay For Royce Park and his wife Hannah, family comes first. But having three young daughters hasn’t stopped them developing a highly successful CrestClean business servicing commercial clients throughout Hawkes Bay.

Franchise System • Marketing Campaign of the Year • Excellence in Community Contribution • Excellence in Sustainability Field Managers • Field Manager of the Year – under $500,000 • Field Manager of the Year – over $500,000 Service Provider of the Year Royce and Hannah Park

Originally from Korea, Royce worked as a retail manager before buying his franchise in 2018. ‘When I worked at the shop it meant I didn’t get to spend a lot of time with my children,’ he says. ‘Now I can see my kids in the daytime before I start my work.’ It’s also proved a sound business decision which enabled them to achieve their goal of buying their own home in 2022. They now employ eight staff and Royce has upskilled through CrestClean’s own institute to offer hard floor care as an additional service. During times of crisis, like Cyclone Gabrielle and the Covid pandemic, they were part of the regional Korean leadership hub, offering support to both the Korean community and the wider Hawkes Bay community. As the Awards judges said, ‘Royce and Hannah demonstrate that hard work, staff investment, customer connection, community engagement and adhering to the franchisor’s systems is a great formula for achieving goals.’ Finalists: • Toby & Hannah Blundell, Aramex, Wairarapa • Bin Yang & Mandy Xu, Paramount Services, Auckland • Ryan & Kirsty Trigg, Laser Electrical, Whangarei

Business to Business Franchise System of the Year Winner: Jani-King This is such a hotly-contested category, with three award-winning giants of the commercial cleaning sector going head-to-head with other major brands. This year, Jani-King came out on top, and they proved the quality of the contest by going on to win the Supreme title. While the importance of hygiene was widely recognised after Covid hit, there’s also a focus in the sector on the use of environmentally-friendly cleaning Jani-King has over 500 products and sustainable franchisees nationwide practices. Jani-King has chosen to walk away from using harsh chemicals where possible, opting for probiotic-based cleaning products. Jani-King has also been certified to Toitū Enviromark Diamond level in New Zealand, meaning its environmental management system has been independently verified as meeting or exceeding international standards and best practices. Franchisees are thoroughly trained in the use of both chemical and non-chemical products to meet the needs of a wide range of clients. Judges commented that Jani-King, ‘Demonstrated a very clear focus and commitment to franchisees, supporting them and improving their system and processes to ensure excellent performance.’ Finalists: • Aramex • Paramount Services • Propertyscouts

• Cookie Time • Cleantastic

Category sponsored by Bunnings

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

FRANCHISEE AWARDS Regional Master Franchisee of the Year Winner: Viky & Nileshna Narayan, CrestClean This Award recognises the achievements of Regional Master Franchisees, who are responsible for the recruitment, training and development of individual franchisees within their own areas.

Viky and Nileshna Narayan

Viky and Nileshna are Regional Master Franchisees for CrestClean in Auckland South, having joined the company in 2005. They oversee operations for 62 franchise teams, amounting to 175 personnel, who provide services to 360 customers. They have enjoyed previous success at the awards, having won Regional Master Franchisee of the Year in 2019, and Master Franchisee of the Year in 2015. Viky, who is an accountant by profession, says that the most rewarding part of the success of his business has been the impact on others. ‘Franchisees earn a great stream of income with work/life balance, and for many of them it helps to purchase their first home.’ According to the judges, ‘This Regional Master Franchisee demonstrates impressive performance, clear use of the franchise system and tools, and a strong commitment to exceeding customer expectations.’ Award sponsored by Gaze Burt

Small Business Franchisee of the Year Winner: Elaine Chan, Green Acres Christchurch This Award recognises a small franchisee business with no more than 2 full-time employees, including the owner. Elaine Chan joined Green Acres in 2021. She had previously worked long hours in hospitality but, with a new baby and a husband working as a chef, that was no longer an option: ‘I often didn’t see my husband for a couple of days because we used to work opposite hours from each other. I was wondering what to do, trying to be a mum, trying to work as well, I wanted Tristan Will of BDO (left) to have more control in my life.’ with Elane Chan and husband Gary After looking at buying a café together with

husband Gary, she eventually decided to buy a Green Acres Home and Commercial Cleaning franchise. Just a year later, she was named Rookie of the Year for Green Acres, and now she has topped that with a win in the most prestigious awards of all. The judges said of Elaine’s entry, ‘This submission presented strong detail and examples to substantiate the case of a small business delivering highly impressive results. Her energy, enthusiasm and drive are evident.’ Finalists: • Alistair Weir, Aramex, Canterbury • Romita Prasad and Vinel Kumar, Paramount Services, Auckland Award sponsored by BDO

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CATEGORY AWARDS & FINALISTS Excellence in Customer Engagement – Franchisee Winner: Sheree & Grant Webster, Top 10 Holiday Park, Hot Water Beach

Excellence in Community Contribution – Franchise System Winner: The Coffee Club

Sheree & Grant Webster have turned Hot Water Beach’s what once was a plant nursery into one winning team of the top holiday parks in New Zealand. With the only campground in the area having closed down years before, they purchased the site in 2008. Four years later, they joined the Top 10 Group and the business has gone on growing ever since. Hot Water Beach is an internationally-renowned attraction, so when the borders closed in 2020, they had to pivot smartly to serve the domestic market. Borders open again, the Coromandel was then affected by two cyclones and the Auckland floods, as well as DOC closing the Cathedral Cove track. ‘If I ever hear the word “resilience” again ...’ threatened Sheree in her acceptance speech. But through all those trials, Grant and Sheree’s business has survived and thrived, with great reviews online. They credit their success to their staff, saying, ‘It is always a team effort.’ As the judges said, ‘They demonstrated an impressive and clear understanding of customer service, and how they deliver it to meet individual customer preferences.’

Throughout it all, The Coffee Club Shelley Trutsch of Waipuna (left) continued to engage with its local with The Coffee Club’s Andy and national communities, providing Lucas support where it could in a number of different areas. Their annual contribution to the SPCA’s Cupcake Day, which sees specially-decorated items made and sold nationwide, raises tens of thousands of dollars each year for the animal charity. Another high profile event has become a Christmas tradition with schoolkids around the country designing festive take-away coffee cups and napkins in support of the KidsCan charity. And, as well as getting involved with these national campaigns, individual franchisees are encouraged to support local school and sports teams. The judges said, ‘The Coffee Club demonstrates exceptional commitment to their community contribution, as well as clear insight about the wider impacts of their contribution on the community, franchisees and the business.’

Finalists: • Adrian Kay, Dream Doors Christchurch Award sponsored by HR Assured

FRANCHISE SYSTEM AWARDS

Finalists: • Cookie Time • Exceed • Rodney Wayne Award sponsored by Waipuna Hotel and Conference Centre

Marketing Campaign of the Year – Franchise System Winner: Exceed A regular entrant in the Franchise Awards, Exceed continues to be a winner under its new owners, Belron, who bought the franchise two years ago. As their award-winning marketing campaign explained, ‘We’re like your window and door mechanics.’

The pandemic and subsequent economic turmoil had a huge impact upon many communities around New Zealand, with charities being especially badly hit as people needed more help while being less able to contribute.

Excellence in Sustainability – Franchise System Winner: Paramount Services

Exceed’s winning marketing campaign featured real franchisees telling real stories

The campaign aimed to enhance brand awareness, generate consistent leads for franchisees, and capitalise on seasonal demand. ‘We sought to create an authentic, caring, and genuine message that showcased who we are and our expertise,’ explains marketing executive Julieta Diaz. ‘To achieve this, we relied on the people who care the most about our customers and audience – our franchisees, service technicians and support office team. ‘We found people comfortable speaking in front of a camera, then got on the road. Our team displayed remarkable camaraderie and dedication, going the extra mile to make this project a success. Some gave up weekends, others were meeting early in the morning or late in the afternoon so they could still serve their customers during the day. Some customers agreed to allow their homes and the products we installed in them to be used in our TV ads.

Commercial cleaning franchise Paramount Services is a regular entrant (and regular winner) in the Franchise Awards, but this is the first time they have won the Sustainability category. It’s a cause that is close to the heart of founder Galvin Bartlett, who was outlining the company’s various environmental initiatives in Franchise New Zealand over 20 years ago. They included introducing recycling systems, reducing waste to landfill, saving power usage and adopting environmentally-friendly cleaning products. The franchise has continued to pioneer more sustainable cleaning methods ever since, and to look for ways of reducing the company’s environmental footprint for itself and its franchisees, as well as its clients. Today, Paramount has introduced organic waste recycling and is championing EV vehicles and charging points throughout its network. As the judges said, ‘The winner demonstrated an understanding of sustainability, and an impressive commitment to all areas of it, from the sourcing of products, through to supporting their team and franchisees.’ Finalist: • Jani-King Award sponsored by Excel Digital

‘The campaign stands as a testament to the power of teamwork and creativity within Exceed. The passion, dedication, and ingenuity displayed by everyone involved created a campaign that not only elevates brand awareness but also tells an authentic story that resonates with our audience. Moreover, the campaign’s emotional resonance with both franchisees and customers created a profound sense of pride and happiness within our system. The campaign was a resounding success.’ The judges agreed, saying that that this was a very focused, well-run campaign, with strong levels of involvement from franchisees, which was able to demonstrate considerable success. Finalists: • Rodney Wayne Award sponsored by Op Central

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• The Coffee Club Paramount won the Sustainability Award Franchise New Zealand

Summer 2024

Year 32 Issue 04


SPECIAL AWARDS FIELD MANAGER AWARDS The Field Manager of the Year Awards recognise the work of those individuals who are the first point of contact for franchisees, helping them set goals and develop their businesses, and enforcing standards when required. Entries were divided into two categories by franchisee turnover.

Field Manager of the Year - over $500,000 Winner: Sandy Curson, Laser Group Laser Plumbing and Laser Electrical are market leaders in trade services, having grown massively since their beginnings in West Auckland in 1983. The company started franchising in 1999, and expanded into Australia in 2004. It is now owned by the multi-national Belron Group. Sandy Curson provides mentoring and support to Laser franchisees around the country. As a dedicated business performance manager, her role is to help identify areas and actions needed for growth and improvement to enable franchisees to achieve their business goals.

SERVICE PROVIDER OF THE YEAR AWARD Service Provider of the Year Winner: Wynn Williams This Award recognises a Service Provider to the franchise sector who demonstrates a significant contribution to New Zealand franchising. Wynn Williams is a leading New Zealand law firm with offices in Auckland, Christchurch and Queenstown. They have specialist franchise expertise through Katrina Hammon, who is well-known across Australia and New Zealand as a leading consumer markets and franchise lawyer.

Katrina Hammon

Katrina advises businesses in a broad range of sectors, including retail, grocery, distribution, travel, fashion, therapeutic goods, hospitality, beauty and appearance medicine, medical, media and advertising, financial services, estate agencies and brokers, and is a particular expert in taking franchises trans-Tasman – in both directions.

Sally Knight of sponsors Franchise New Zealand with Sandy Curson (right)

Her effectiveness was recognised by the judges, who commented, ‘Sandy demonstrated very clear objectives and well-run field visits. It was good to see franchisee feedback and Net Promoter Score results being measured, as well as the level of achievement. She uses excellent data analysis and reporting to franchisees.’ Finalists: • Callum Bircher, Aramex • Erin Gardner, Caci Clinic • Rajan Patel, Paramount Services • Dawn Cleary, Cookie Time

Field Manager of the Year - under $500,000 Winner: Tracey Kravitz, Green Acres Green Acres is one of New Zealand’s largest and bestknown home-grown franchises. It was founded back in 1991 at the very start of the home services boom which continues to this day.

Tracey Kravitz (right) with Tracey Kravitz is one of Franchise New Zealand Green Acres’ Business media’s Sally Knight Advisors, charged with guiding franchisees through every phase of their business journey. A former hospitality franchisee herself with a couple of well-known brands, she brings to her role an understanding of both sides of the franchisor/ franchisee relationship, and a focus on clear and well-communicated targets. IT systems strongly support the whole process.

‘The winner has a very strong commitment to the sector, and uses their wide range of skills, knowledge and insight to add value to franchisees,’ said the judges. Finalist: • BDO Award sponsored by Paramount Services

ABOUT THE AWARDS Awards entrants go through a rigorous assessment by a panel of independent judges, including a detailed submission and video interviews. Entry is open to all members of the Franchise Association of New Zealand. The 2023 Westpac New Zealand Franchise Awards were organised by the Franchise Association of New Zealand. 2023 marked the 28th edition of the Awards, which have been held annually since 1995 (except for 2020). Daniel Cloete, Westpac’s Area Manager Business & National Manager Franchising, said, ‘We are thrilled to be associated once again with this prestigious event as principal sponsor of the Westpac New Zealand Franchise Awards. Our support forms part of our long-standing partnership with the Franchise Association and commitment to driving business excellence in the franchising industry. ‘Westpac congratulates all the participants, finalists and winners tonight. The entrants had to put in the time and open their businesses to outside scrutiny – thank you for being proud enough to stand up and seek recognition for your hard work and great ideas. Strong and prosperous businesses are the building blocks of a stronger New Zealand – by supporting our customers, together we can make it happen.’

Tracey advises 58 home cleaning, commercial cleaning and lawn & garden franchisees in Auckland and Northland. The judges found, ‘This was an outstanding submission from a field manager with very clear systems and processes delivering measurable outcomes that benefit the franchisees.’ Awards sponsored by Franchise New Zealand media

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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Open the window of opportunity to your business and personal aspirations.

Full technical training


Food & Beverage

THE POWER

OF BELIEF Sukh Singh and Steph Lang dreamed of owning a café. The Coffee Club has helped their dreams come true

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or Sukh Singh and Steph Lang, opening their own outlet of The Coffee Club in North Canterbury has been a dream come true. The young couple, who first met almost six years ago, share career backgrounds in the supermarket sector. Sukh has also enjoyed some success as an amateur filmmaker. Whenever he travelled into Christchurch, Sukh made a point of stopping at The Coffee Club. ‘It wasn’t just the excellent coffee – it was also the extensive food options that impressed me, including a menu that beats all the competition, and the ability to serve wine or beer,’ says Sukh. ‘To me, it was almost a European-style café, which is a real point of difference.’ When the opportunity to take up The Coffee Club franchise for an all-new 156-seat café arose earlier this year, Sukh and Steph were up for the challenge. They had carried out their own research, they knew the Ravenswood, Woodend and Pegasus area really well, and they understood the potential and the power of The Coffee Club brand. And so they began. They had a lot of questions for Brad Jacobs, co-director of The Coffee Club in New Zealand. They had more questions for existing franchisees who were living the life already. They had long discussions with their families and colleagues, and they got financial assistance and helpful advice from two close friends who are now their business partners. With a clear picture of what to expect, and confident that they would get the support they needed, Sukh and Steph were keen to get started.

Let the training begin The couple completed four weeks of training in-store in Christchurch, plus one in Auckland where they got to meet Brad’s co-director Andy and the whole support team behind the award-winning franchise. ‘In just five weeks, Steph and I became fully trained in all aspects of the café’s operations,’ says Sukh. ‘Playing to our strengths, I focus on the kitchen and back of house areas, while Steph manages front of house.’ Trading 7 days a week from day one, the priority has been on getting a strong team totally up to speed. ‘Sales have grown steadily, with local residents quickly becoming regular customers and local tradies loving the takeaway coffee and food,’ says Sukh. ‘People are spreading the word and early morning is an especially busy period. We love it.’

High level support For Sukh and Steph, the back-up provided by the franchise has exceeded expectations. ‘Right from our initial discussions with Brad, the whole team has been very, very supportive. And when you consider that the franchise now looks after 67 stores throughout the country, you have to take your hat off to them. ‘The Coffee Club support team was with us for two weeks when we first started out, and they worked constantly. We were amazed at just how dedicated the team is to our business. If we have an issue to deal with, they are always just a phone call away.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Steph Lang and Sukh Singh: ‘Every day is different’

Believe in your product, believe in yourself Ask Sukh and Steph to name the key ingredient for successfully managing a café business like theirs and they’ll say it all comes back to belief. ‘It’s like any business, you have to totally believe in your product,’ says Sukh. ‘I truly believe we have superior coffee, excellent food, and customer service that is second-to-none. Our whole team not only believes in it too, but delivers it day after day, Monday to Sunday.’ Brad adds that franchisees need to believe in themselves, too. ‘Sukh and Steph had a dream, they worked to make it come true, and they put in the hard yards to learn the systems and skills they needed to succeed in this business. Yes, we provide the brand, training and ongoing support, but it’s their daily focus on creating a great business that is generating the results.’ Owning a franchise with The Coffee Club is a deeply rewarding experience, says Sukh. ‘Whether it’s the service, the coffee or the overall experience, it’s that instant and positive feedback from customers that I enjoy the most about this business. It’s very different from retail. In the hospitality sector every day is different, and that’s exciting.’ Steph agrees that it’s all about the customer. ‘It’s so rewarding to see customers enjoying themselves and relishing their meals and coffee,’ she says. ‘Having a really nice service team also makes our customers happier and life much easier.’

A bright future Getting the right property in the right location at the right price is critical for the success of any café, and the future looks extremely positive for Sukh and Steph. Urban drift north of Christchurch will have an ongoing impact, while a planned 300-home retirement village will provide further fuel for growth. ‘If you’re considering a café franchise, check out The Coffee Club first,’ says Sukh. ‘They’re very passionate about what they do, everyone works from the same page, and they’re always quick to pass on their knowledge. They helped our dream to come true.’

Advertiser Info

The Coffee Club www.thecoffeeclub.co.nz Contact Brad Jacobs P 0-9-304 0008 M 0275 263 333 b.jacobs@thecoffeeclub.co.nz

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Newly-crowned as Supreme Franchise System of the Year, Jani-King is changing its franchisees’ lives one business at a time

That moment: The Jani-King table starts to celebrate as CEO Nick James prepares to receive the top Award

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hy was Jani-King named the Westpac Supreme Franchise System of the Year for 2023?

‘We’d never entered before, and excellence is important to us, so we took it really seriously,’ says Nick James, the company’s CEO. ‘The judges gave us a real grilling – I think we were answering questions for almost two hours. And we had a real story to tell, having doubled profitability and turnover over the past couple of years. But why did we actually win? I think it comes down to this: We care. ‘We care about our franchisees, our staff, their staff, our clients and the environment. Right throughout the business, our aim is to do things better tomorrow than we did today – the relentless pursuit of operational excellence. And we recruit people who feel the same way, then train them to achieve it. As a result, our franchisees are achieving great things.’ As an ex Royal Marine commando and a police officer before building an impressive career in the business world, Nick is comfortable with leading by example and helping people discover what they are really capable of. He is rightly proud of Jani-King’s success in the Awards, but is quick to point out that it’s not about him. ‘My job is to create an environment for others to be successful, so this award belongs to the team at Jani-King for their tireless efforts in providing first-class support to our 500+ franchisees. We were delighted to have top performers Harold and Lin Han on our table for the awards to represent all our franchisees. ‘We operate a multi-cultural business that supports Kiwis and first-time New Zealanders to establish themselves and provide futures for them and their families – I think we have 37 different nationalities among our 500-plus franchisees here! Our franchise support team come to work every day to help franchisees put food on the tables of their families, and to enable them to dream of – and achieve – their goals. We’re changing lives, one business at a time. We care.’

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BECAU A global and local success

Jani-King Commercial Cleaning is a global success story. Founded over 50 years ago in Texas, it now has over 6,600 franchisees in 10 countries. The franchise came to New Zealand in 1997 and the local business has been New Zealand owned and operated since 2016. ‘2022 and 2023 have been record-breaking years for Jani-King New Zealand,’ says Nick proudly. ‘We have trained more new franchisees and won more contracts than ever before, and we’ve retained more business too, thanks to our investment in training, systems, and equipment. ‘We changed our whole approach back in 2021 when Jocelyn Marsh, a major shareholder of our company, took on a new role specialising in People & Culture. Her approach has transformed the business with Diversity Works training, Employee Assistance Programmes, health insurance, birthday leave, wellness days and more. We invest in charitable organisations that we believe in, and sponsor a variety of amazing communities, causes and charities throughout New Zealand. We care.’

Taking responsibility Another area of focus for Jani-King is environmental responsibility and sustainability. ‘A massive talking point in the commercial cleaning industry is the potential negative impact of traditional cleaning practices on the environment and on people,’ says Nick. ‘That’s also a concern for many of our customers. We decided to be part of the solution, rather than part of the problem. Our initiatives include: 1. Using Eco-Benign products. Switching to a probiotic cleaning system and offering environmentally-friendly cleaning solutions that have a gentle or harmless impact on the environment and human health. 2. Energy Efficiency. Choosing preferred suppliers that can provide energy-efficient equipment and practices to reduce the overall environmental footprint. Franchise New Zealand

Summer 2024

Year 32 Issue 04


Celebrating: Alistair Marsh. Dawn Engelbrecht. Jocelyn Marsh, MC Wendy Petrie, Nick James, Shelly Peebles

Harold and Lin Han

Jocelyn and Alistair Marsh, Shelly Peebles, Nick James

USE WE CARE 3. Waste Reduction. Implementing waste reduction strategies, such as recycling and proper waste disposal.

4. Water Conservation. Implementing water-saving measures and using water-efficient cleaning methods to reduce consumption. 5. Sustainability Training Programmes. Providing training programmes for franchisees and staff to ensure they are aware of, and follow, sustainable cleaning practices. 6. Certification. Obtaining and promoting certifications such as Toitū Enviromark, Trees That Count and Diversity Works which indicate adherence to sustainable practices, as well as training our team in dealing with people regardless of background. ‘Sustainable cleaning practices will continue to be at the forefront of our mind for current and future clients. We care.’

Looking to the future Jani-King also has one eye on the future. ‘I believe the future of commercial cleaning is innovation in both technology and equipment,’ Nick says firmly. ‘Technology will enable us to connect and communicate better with clients and prospects, as well as monitoring and managing cleaning outcomes. Equipment needs to be more sustainable and use less electricity and water as well as being lightweight, so producing a better outcome for our franchisees. ‘Being part of the global Jani-King network gives us access to a huge array of experience, training, products, manufacturers and suppliers, and considerable purchasing power. We can put that to good use for the benefit of our customers and franchisees.’ And Nick is also honest about the challenges. ‘At the Awards, the first people to congratulate us were from one of the other commercial cleaning franchises, which says a lot about the spirit of franchising. We franchise.co.nz – PUTTING PEOPLE IN BUSINESS

want to work with them and other franchisors in this industry to address the sometimes negative media around franchising which can create uncertainty among potential clients.

‘I would welcome anyone to see how our Jani-King franchisees are trained, supported and paid so that they can truly appreciate how much we invest in positive outcomes for them. We have many amazing success stories to relate, because we care.’

Measuring progress Commercial cleaning is a $2 billion industry in New Zealand, and is growing by some 10-12 percent every year, ‘So the opportunities for integrated and innovative businesses are very real, all around the country,’ says Nick. ‘We will continue to compete in industry segments within which we have a competitive advantage and explore new markets by providing aligned facility services and building wellness solutions.’ And all that means lots more opportunities to join the new Westpac Supreme Franchise System of the Year. ‘We’ll provide the clients, introduce you, train you and support you to grow as big as you like. The franchise calculator on our website helps you work out what you could earn, whether part-time or full-time. ‘Since the Awards, we have had an enormous response from people wanting to be part of an awardwinning team,’ says Nick. ‘We are Advertiser Info humbled by the level of attention the Awards have brought us, and we look Jani-King forward to talking with everyone. That www.janiking.co.nz/ franchise-opportunities includes you. Let’s see if we can help you make the change you want in your Contact P 0800 526 454 life. After all, that’s what it’s all about reception@janiking.co.nz – We care.’

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Franchise Awards ad Final 2023.indd 1

27/11/23 3:40 PM


Opportunity: Health & Beauty

Rodney Wayne salons and Shampoo ’n’ Things stores work together to benefit both franchisees and customers

Ati Varamehr and Matt Butcher of Rodney Wayne Sylvia Park with franchisee Gaye McLaren (right)

IT’S ALL ABOUT PEOPLE

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odney Wayne is one of New Zealand’s most recognised names, with an award-winning legacy of cutting-edge hairstyling and a thriving network of franchisees, many of whom operate both their own salons and retail outlets under the Shampoo ’n’ Things brand – ‘Two revenue streams in one franchise,’ says Gaye McLaren. Gaye first saw what great opportunities the franchise provided when she was working as a hairdresser in a Rodney Wayne salon. ‘I decided I wanted to own my own, so I spoke to Rodney, and he agreed that becoming a franchisee was a great next step and promised to let me know when one came up.’ Over 12 years later, Gaye owns the current Rodney Wayne Salon of the Year in Auckland’s Sylvia Park, along with its associated Shampoo ’n’ Things store, and finds plenty of time to enjoy the lifestyle her fulfilling and profitable business has provided.

An extra edge ‘What I love about this industry is that it’s all about people,’ Gaye says. ‘Every day I learn something new, whether it’s from my team, visiting brand reps or our clients. Shampoo ’n’ Things definitely adds value: a salon is a busy environment with lots of people getting their hair services, and often lots of movement. Having Shampoo ’n’ Things in a separate space makes it a different customer experience, with room to stock a wider range of professional products. ‘We’ll often have clients that have specific concerns about their hair and scalp care. They want quality products and expert advice about what might work for them. In the store, we have time to focus on their needs and it’s comfortable for them to have those conversations. And because all our retail team are trained by experts from the brands themselves, they really get to know what they’re advising.’ The partnership between Rodney Wayne salons and Shampoo ’n’ Things stores also gives franchisees the tools and resources to give them a vital edge in a competitive market. Gaye explains, ‘There are some major salon-only brands that won’t supply to shops – you have to be a professional hairdresser to stock them – so having a retail store within the salon or close by is an integral benefit of the Rodney Wayne franchise.’

As well as enabling customers to access all their product needs in one place, the retail side provides franchisees with a convenient way to stay up-to-date with the latest industry trends and product innovations. Franchisees also benefit from bulk purchasing and exclusive deals, which reduces operational costs and maximises profitability.

Learning from the best ‘The support and training that Rodney Wayne provides spans both the retail and salon sides of the business,’ says marketing manager Rose Hibbert. ‘We have rewards programmes to build customer loyalty, and national marketing campaigns. Franchisees get access to promotional materials, seasonal campaigns and product launches, as well as having the freedom to develop their own local promotions. ‘We’re in the fashion business, so being part of a brand that provides the resources and training for both franchisees and their staff to keep up is invaluable – from product knowledge to advanced hairstyling techniques.’

How far will you go? Gaye says that there are lots of opportunities for staff to grow within the brand just as she did, and Rose agrees. ‘My first job was hairdressing, but I had to make a change for health reasons. I tried other things, but I kept wanting to do something with hair, even if I couldn’t cut it myself!’ She became an assistant in a Shampoo ’n’ Things store and says the franchisee gave her endless opportunities, leading to her role with the brand now. ‘I learned about pricing and how we can help people achieve the hair they’re looking for, as well as computer systems, merchandising, managing budgets and how to create marketing emails – all building blocks for the things I do now. ‘Rodney has always believed in helping people reach their true potential, and those values run right through the company. My own journey started with one franchisee believing I was capable, and giving me the opportunities to learn from there. I still pinch myself sometimes at where I’ve ended up – it’s pretty incredible!’ Now, every month Rose leads the induction welcoming new people into the Rodney Wayne family. ‘It’s my favourite thing to do: meeting new team members who are a lot like I was at 18 and sharing my story to inspire them. It’s a real reminder of how far I’ve come with the company, how this business can affect people’s lives – and I love seeing how excited they are to be here.’ And Gaye, too, loves to share her journey from hairdresser to business owner. According to Julie Evans, the franchise’s CEO, many of the franchisees around the country had no salon experience before joining Rodney Wayne. ‘What they had was an eye for business, the ability to lead and develop a strong team culture, and a willingness to learn.

The Shampoo ‘n’ Things retail brand offers an extra revenue stream for franchisees

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

‘That’s still true today so if you’re interested in owning your future, contact our franchise team to find out more. As Gaye and Rose can both tell you, it can be the start of a whole new life.’

Advertiser Info

Rodney Wayne www.rodneywayne.co.nz Contact franchising@rodneywayne.co.nz

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®


Franchise Management

ADAPTABILITY INCREASES OPPORTUNITY

Wynn Williams on the need for franchise agreements to allow for new opportunities

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arket conditions and customer demand are constantly changing, which requires franchisors to be able to pivot quickly in order to optimise opportunities. ‘Pivoting’ is not a concept usually associated with franchised businesses, which are better known for prescriptive legal agreements and consistency across a network.

Do you want to own a business?

Despite this need for strict controls, however, franchisors and franchisees must remain open to evolving their businesses to remain sustainable.

Technology and consumer engagement Advancements in technology are revolutionising the way franchised networks operate. Old-school printed compliance and training manuals have made way for software-based and in-person training. Induction programmes are now supported by online training modules utilising videos, quiz-style tests and gamification. Consumer engagement can now leverage data collected to tailor bespoke marketing campaigns targeted at subsets of consumers. Targeted social media advertising further helps to build brand recognition and grow consumer engagement at a granular level. While these advancements create opportunities for franchised networks, franchisors do need take steps to carefully protect this data in accordance with local and global privacy laws.

Alternate channels, new products and ESG governance Evolving franchisors often look to exploit new channels to build brand awareness and attract new consumers. Franchisors and franchisees must be open to such changes, even if they weren’t initially contemplated in the franchise agreement. Nando’s sauces and bottled Boost Juice being available in grocery stores, and real estate agents diversifying to offer property management or mortgage brokering, are great examples. Environmental, social and corporate governance has become an important priority with franchisors increasingly expected to take the lead on what this means for the franchised network. For example, Hell Pizza has adopted a sustainability plan with a goal of being the first fast-food restaurant to be completely carbon neutral from 2024, and sustainability was a key element for many entries in the recent Westpac New Zealand Franchise Awards. Wynn Williams was named Service Provider of the Year in the 2023 Awards (see page 24).

Changes to laws Ideally franchisors should have protections in the franchise agreement that allow for changes to laws, the market and consumer behaviours. Where a franchise agreement doesn’t contemplate changes, then the franchisor’s approach to compliance and supporting their franchisees will be critical to driving change successfully and keeping the all-important franchise relationship intact. ‘At Wynn Williams, we can assist with the implementation of change,’ says Katrina Hammon. ‘We can also update Advertiser Info franchise agreements Wynn Williams to allow for adaptability www.wynnwilliams.co.nz that enables evolution of Contact the brand, the business Katrina Hammon and the ability to exploit P 09 300 2647 new opportunities. If M 021 221 8847 you’re looking at new katrina.hammon@ directions, contact wynnwilliams.co.nz us today.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Simple. Profitable. Affordable. Guaranteed. CALL FOR YOUR FREE INFO PACK

0800 500 054 www.cleantastic.co.nz

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Buying A Franchise

LISTEN A NEW CH before you buy

Why buy a new franchise rather than an existing one? Here are 12 things to consider before you make your decision

All franchise agreements put a lot of power in the hands of the franchisor. Whether a franchisor uses that power wisely or carelessly comes down to their character. Their character will have a huge impact on your experience as a franchisee and may be the most important thing you should assess before buying a franchise. It’s also the hardest thing to assess. But you can learn a lot by asking smart questions of other franchisees and listening closely to how they answer. Ask about how the franchisor communicates and how they act when challenged or wrong, how they introduce change, how they respond to franchisees struggling under personal circumstances and how they demonstrate that they have their franchisees’ best interests at heart. Listen to what is said, how it is said and what is perhaps glossed over.

in that franchise system. Franchising is a powerful way of doing Michael Bright business, but the same forces that make Specialist Franchise Lawyer franchising great also create vulnerability 021 2666 395 and risk. We know what works, what doesn’t, and how to respond to the issues that arise. We help with: · Assessing franchise opportunities · Advising on franchise agreements and other contracts · Franchise sales and purchases · Dealing with difficult situations

FRANCHISE LAWYERS North Shore Phone 09 414 9800

www.gazeburt.co.nz

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An existing outlet might seem tempting – it will have an established customer base, positive cashflow and, if it employs staff, people in place who can help as you get to grips with running your own business. But buying a new franchise also offers many benefits.

1. Price

LOOK BEFORE You’ll begin to get a sense YOU of how LEAP things really operate

Auckland Phone 09 303 3764

When you look at buying a franchised business, you’ll often have two options ­– buying a brand-new location that you’ll need to set up from scratch, or taking over an established business being sold by an existing franchisee.

In most cases, a new franchise will cost less than an established one because you will not be paying a premium for ‘goodwill’. Goodwill is the reputation that a business has built up – the factor that has customers coming through the door and results in proven sales performance. If a business is profitable, you can expect to pay a significant amount for goodwill over and above the value of the business’s equipment, fit-out and other assets. A new business may not have those sales (yet), but bear in mind that a franchise with a well-known brand will already have goodwill in a new location even before it opens its doors. That’s why you get queues outside a new McDonald’s, or why companies like Kitset Assembly Services or V.I.P. can provide new franchisees with work from their very first day.

2. Potential When you buy an existing business, it may already have got as good as it’s going to get. The seller might tell you about all the potential it has, but if it’s so easy to grow, why haven’t they already done it? Unless you’re buying a business that has been poorly-managed and are confident that you have the skills, energy and ability to turn it round, growth isn’t always easy. When you buy a franchise unit in a new location, you may start with a turnover of zero but you have massive potential. Benchmarking should enable you to see what is realistic in any particular location and you’ll have a lot of support from the franchisor to help you achieve it. Listen to that advice, put it into practice and growth will follow. Franchise New Zealand

Summer 2024

Year 32 Issue 04


HALLENGE

6. New fit-out Franchisors – and landlords, too – know the value of keeping an outlet looking bright and fresh. Most will require a re-vamp every three to five years, and this is unlikely to be cheap. When you buy a new franchise unit, you have all that time to build your business before a re-vamp becomes necessary. If you buy an existing unit, you’re likely to have less time, and if you’ve stretched your budget or borrowing to the limit to buy into the business in the first place, that could give you problems.

7. New equipment Much the same applies to the equipment you need to operate your business, whether fixed or mobile. With a new franchise, you’ll be provided with the latest equipment chosen by the franchisor to be appropriate to the business you are operating. It will come with training, support and guarantees, and may even be able to be financed via an equipment lease, using up less of your precious capital. Buying an existing business means buying used equipment. It may not be current standard, you don’t know how it has been maintained and, if it proves unreliable, there won’t be much you can do about it.

8. Know who you’re buying from When you buy a new franchise, you are buying direct from the franchisor – someone who you will be working with for the next 5-10 years, someone who wants you to succeed and grow, someone who has a reputation to maintain and also has plenty to lose if you should fail. That’s a very different story from an outgoing franchisee. They will have no ongoing relationship with you or the brand – their primary concern is, understandably, to capitalise on their hard work by getting the maximum price they can for the business.

9. Training

3. Capital gain Let’s look at goodwill again from the opposite direction. When you start a new business, not only are you paying nothing for goodwill but, as you build your reputation and client base, you are developing goodwill of your own. When the time comes to sell, that increases the value of your business and the price you can get for it. In many cases, the capital gain you achieve on buying a business, building it and selling it for a much higher price, will be effectively tax-free. It’s much harder to make a similar level of capital gain on an existing business.

4. Area If you’re looking for an existing business within a franchise, your choice will be limited to those which are currently for sale. This means you may need to look at moving to a new area, or face a long commute, to get the business you want. If you’re prepared to do that, fine – but opening a new franchise might allow you to be exactly where you want to be with far less disruption to your home life. Starting a new business is a time when you need all the family support you can get, so keeping things simple may be a better option.

5. Location New shopping areas and housing developments are springing up all the time. If you want to take advantage of these new markets, you have no choice but to open a new business to service them – and a franchise offers many advantages. Franchisors will usually have done their homework on where and when a new unit will become viable, have the contacts to acquire the best locations and the negotiating power to do the best deals. And a new business will come with a full-term lease, meaning you can arrange funding over a longer period. You can also negotiate things like the rental bond, lease terms and fit-out contributions to suit you, whereas with an existing business you can inherit some less-thanfavourable terms or escalation clauses. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

In a new franchise, all the operating systems and equipment will be set up properly from the very beginning. They will be the very latest systems, building on everything that has gone before, and designed to work together as efficiently and profitably as possible. Crucially, they will also be the systems that you learned during your training period. Buy a re-sold franchise and all sorts of things will vary subtly from what you learned. It will take time to spot the differences, to learn them and work out how to change them. Having non-standard systems or equipment may also make it more difficult for the franchise support team to help when you have a problem.

10. Settling in When you set up a new business, it grows with you – you (usually) have time to adjust to the everyday demands and challenges, and to get used to processing work efficiently. This means you can give every customer the type of service you want them to be impressed by. Take over an existing business and you’re likely to be flat-out from day one. If you can’t cope with that, customers will think the business has gone downhill since you took over. It’s a lot harder to win them back if they start going somewhere else.

11. Set your own culture An existing business comes with an existing culture. If you have staff, they will be used to doing things a certain way – the way the previous owner wanted. They may be great and supportive, or they may have fallen into bad habits and not be operating the franchise the way it’s supposed to run – the way you will just have learned. That can lead to problems as you try to take charge. A new franchise gives you the opportunity to select the people you want to work with and train them accordingly. It’s easier to set up perceptions than change them.

12. How far can you go? The final point comes down to what sort of challenge you want to take on, and what will give you most satisfaction: taking over an existing business or starting a new one from scratch? Either way, you’ll certainly have to work hard and put in the hours. For some, taking over an existing business with existing cashflow feels like the safe thing to do. As the above points suggest, though, that’s not always the case – and the greatest potential often lies in the new.

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Unlock the ultimate turn key solution for your next retail roll out strategy, design and construction. When partnering with Spaceworks, we’ll be your central design and construction partner for your entire retail network.

Spaceworks for Spark, Sylvia Park

Talk to our expert team today about how we can help you deliver your next retail rollout on time and on budget. www.spaceworks.co.nz

Bradley Keys 027 700 1555 bradley@spaceworks.co.nz


Opportunity: Auto Services

PAY LESS EXPERIENCE MORE

Start a RaD car hire franchise for about the same cost as some pizza joints

Steve Whyte: ‘You don’t need automotive experience’

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specialised these days so we have our own experts – the franchisee doesn’t need to get involved and can focus on local relationships and winning repeat business.

Since 2019, the company has been owned by Adam Parore’s Index Group, which has brought huge technical expertise to the crucial online marketing and booking functions, as well as increased buying power and support.

‘The booking engine, rental agreements, check-sheets, maintenance records and so on are also online. Most franchisees outsource the maintenance side, so it’s pretty straightforward to run. As I tell people, it all starts with providing a clean car. It’s really about looking after your customers and your business.

or over 30 years, RaD Car Hire has served the rental vehicle needs of Kiwis and overseas visitors. Starting as ‘Rent a Dent’ in a single branch in Tauranga in 1987, RaD Car Hire is now one of the largest rental networks in New Zealand with franchises nationwide.

Now RaD is looking for franchisees for new locations around the country, including areas in Auckland, Palmerston North and parts of the South Island. There are a small number of established territories available as owners prepare for retirement, and the company has started franchising in Australia, too. ‘So whether you’re looking for an opportunity around New Zealand or across the Ditch, let me know,’ says Steve Whyte. ‘It’s probably more affordable than you think. You can get into a RaD franchise with a fleet of 30 cars for about the same cost as other retail options like cafés or pizza.’ Steve is General Manager of RaD, and has a long history in the car rental and wider motor industry in New Zealand. ‘I joined RaD when Adam bought the business, just before Covid hit,’ he smiles ruefully. ‘Fortunately, we have a very strong domestic customer base, with individuals, companies and even government departments among our clients, so all our franchisees came through that period OK.

‘Most of our franchisees work in the business every day and enjoy the people contact which is such a big part of it. With regular clients, you are greeting old friends; with tourists, you are possibly their first experience of New Zealand on the holiday of a lifetime. It’s a real privilege and, as our track record shows, it has long-term Advertiser Info appeal for customers and RaD Car Hire franchisees alike. www.radcarhire.co.nz ‘If you’d like to be part of an established family group in a franchise backed by real expertise, call me and find out more.’

Contact Steve Whyte 027 257 4500 steve@radcarhire.co.nz

‘When the borders re-opened, things went crazy for a while, and in fact we had a record year in 2022-23. With the new airlines coming in from the US, we’re looking at ongoing growth.’

We hold your hand RaD franchises vary in size according to location, market and appetite. ‘Many are small 3-5 person operations, often family-based, which might have a fleet of 30-60 cars,’ says Steve. ‘Others can have 100 or more. The mix of vehicle makes and models varies from area to area too, with some having fleets mostly under 5 years old, while others find customers require a slightly older range. It’s up to the franchisee to know their market.’ If you’re looking at setting up in a new area, Steve says you don’t need to worry. ‘We will hold your hand through the whole process, including buying your first fleet with a range of vehicles and ages to suit your market,’ he says. ‘We have good connections with manufacturers, auction houses and can also assist and advise on importing direct.’

No automotive experience required You don’t need automotive experience to own or run a RaD business. ‘Our franchisees include a farmer, a professional sailor, a furniture manufacturer, a recruiter and a quantity surveyor,’ says Steve. ‘We do have a good reputation in the industry, of course, with a number of wellknown car dealerships and a corporate executive owning franchises, too. Many of our franchisees have been in the business for 20-plus years. ‘As long as you’ve got a bit of business savvy and like dealing with people, we can teach you the business through our step-by-step training programme. The marketing is mostly done by us, with the help of a franchisee committee and our own team. Google Ads and Search Engine Optimisation is pretty

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your Adventure starts with Us 41


Buying a Franchise

Increase your chances of success Daniel Cloete of Westpac looks at some ways that franchise buyers and franchisees can minimise risks

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fter several rough years, economically speaking, New Zealanders are looking at possibilities again. Some may be following a dream or looking to move to a new area, while others are looking for opportunities for self-employment. Many people are considering diversifying away from property to reduce cash flow risks, or looking to build income and equity. Buying a franchise can help you achieve all of these things, but you do need to be careful as your life savings, house and financial future are all potentially at risk. The secret is to identify possible issues in advance and develop an action plan to reduce possible problems or turn them into successes. Here are some tips that may help.

• How will you keep on top of your business? Good franchise information systems will help you measure key aspects of your business, including sales numbers, gross profit margin, controllable costs (labour costs, wastage etc.), taxes and profit. Other aspects may include tracking customer numbers and average customer spend per transaction. Staying on top of these figures helps you spot issues early.

Daniel Cloete

• Ensure you have access to enough working capital – the money you will need to run the business, pay the staff, pay the rent, etc. You also need to ensure you hold enough working capital to cover any start-up losses/costs before the business starts to make money, and a little in reserve for unforeseen circumstances.

Stay on top

Be prepared

• Compare your financial projections to actual results at least monthly. Look at any variances (negative and positive) and develop a specific and measurable action plan to handle them. For example, if your labour costs are higher than expected, then go back to your rosters and reduce this cost. Make the hard decisions early before your business is put at risk.

• Before buying the business, research the opportunity fully. A good rule of thumb is to spend at least one hour of investigation for each $1000 invested. This includes researching the business, its location, competition, and the industry; speaking to other franchisees; and consulting franchise-experienced accountants, lawyers and the local council. In this way, you can learn from the experience and mistakes of others.

• Limit the money you draw from the business. Don’t buy a new car or upgrade your house before you are certain the business can afford it. Businesses need money to fund expansion; spending it on other things will cause cash flow problems later.

• Keep your bank informed. Meet with your bank regularly, particularly if you have a problem. They want you to succeed, so the earlier you seek advice, the better.

are you Interested in becoming a local Supermarket owner? Wholesale Distributors Limited (WDL) is the franchisor for the FreshChoice group of supermarkets. WDL have supermarkets nationwide, but are always looking for new and exciting opportunities to expand throughout New Zealand. WDL is a division of Woolworths New Zealand (WWNZ). WWNZ in turn is 100% owned by Woolworths Limited which is one of Australasia’s largest retailers. All our stores are locally owned and operated. Our owners and store teams care about building strong connections to the communities they serve, and are constantly striving to inspire and engage customers. We are proud of the passionate people that represent FreshChoice, and they in turn are proud to be advocates of it. If this sounds like an opportunity your interested in, please get in touch with Operations Manager David Callaghan from the contact details below: david.callaghan@woolworthsnz.co.nz 027 494 8361 www.freshchoice.co.nz/about/franchise-opportunities/

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Summer 2024

Year 32 Issue 04


• Don’t confuse profit and cash flow. Even profitable businesses have gone bankrupt due to an inability to manage their cash flow. Creditors, including the IRD, are able to apply to liquidate a business if they are not paid within their terms. IRD arrears has been an issue for some businesses post-Covid.

Is it worth the money? • Don’t take on too much debt, whether from banks, equipment leasing companies, family members or vendor finance from the seller of the business. All borrowed money needs to be paid back with interest and this creates risk. If you would have to borrow more than the business can afford to repay, look for a different business. • Don’t borrow the maximum you are able to from the outset, as this will leave no room to come back if more working capital is needed. Recent low interest rates made it easy to fund many business purchases, but increases over the last year mean that if owners didn’t have some reserves, they could face problems. • Understand that a business is not worth what you pay for it – it’s worth what someone else will pay for it. To understand a franchise’s value, compare it to similar businesses both within the same system and outside. If it’s an existing business, look at the remaining lease term and refurbishment requirements, particularly if the location is critical or the business would be expensive to move. Does the rent ratio still make sense with the business model? All this will impact the business’s resale value.

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Operational success • Look for a business that suits your personality, skill, and capital resources. • Follow the franchisor’s system. Buying a franchise means you agree to follow the franchisor’s proven business methods. If you have a suggestion for improvement, discuss it with the franchisor. All good franchise systems encourage franchisee input. • Plan for expansion. If you are looking to open a second outlet, ensure you have a comprehensive and robust business plan. How are you going to manage both the new and existing businesses? Will you need to employ more staff to cover your absence? How will you ensure the original business maintains performance while you work on the new one? • Ensure stock levels are optimum. Overstocking or carrying obsolete stock will impact the business and its cash flow. Controls need to be set and monitored, especially in seasonal or fashionrelated industries.

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I bought a Pit Stop franchise

• Maintain quality control and customer service. Make your employees accountable for their actions and reward those who exceed expectations. Be highly selective about who you employ. Invest in training and other support. • Watch local competition. Your franchisor will see the national picture, but local threats may be independent businesses, new entrants, or other franchise groups. Don’t wait for your sales to fall before acting. Be proactive.

Achieving personal success Finally, once you are settled in the business, make sure you take some time away regularly in the interest of your health and wellbeing. Although you may work for more than 50 hours per week at the beginning, business owners need to take breaks to avoid burnout or other personal issues. Family support is essential to the success of any business. Before committing, ensure family members understand both the risks and potential rewards, and keep them fully informed at all times. Operating a well-run and profitable business can be one of the most rewarding things you will do, but it will only come as the result of good choice, good management and good advice.

About the Author Daniel Cloete is the National Franchising Manager for Westpac. For more information, contact your local Westpac Franchise and Business Banking Specialist on 0800 177 007 or email: franchising@westpac.co.nz The information contained in this article is intended as a guide only and is not intended as an exhaustive list of matters to be considered. Persons entering into franchise agreements should seek their own professional legal, accounting and other advice.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

and I’ve never looked back Franchise opportunities nationwide. Call Stacey 027 406 3744 for a chat. Visit www.pitstop.co.nz/franchising 43



Home & Building

Voideck is a game-changing franchise for the New Zealand construction industry

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new franchise fills INDUSTRY VOID

f you’re keen to be in on the ground-floor of an exciting new business opportunity, then check out Voideck®. Launched in Australia ten years ago, the suspended temporary platform system has been successfully used on construction sites across the Tasman ever since.

‘Together with local knowledge, this will allow franchisees to expand their business exponentially. We will also build partnerships with existing scaffolding companies in parts of the country where it would be uneconomic to have a stand-alone business.’

Voideck is a patented lightweight modular temporary void platform which can be installed as soon as any void is formed on a building site, including stairwells, atriums, lift shafts and service risers. This provides:

Family business with room to grow

• Immediate fall protection to the void area; • A safe working platform; • Unobstructed access above and below the platform for the duration of the construction process. Individual aluminium panels can be removed and replaced to allow loading and access in-between levels. The cost-effective system creates increased efficiencies for the finishing trades, and eliminates the need for handrails around a void.

Built on experience Kevin Jury is the driving force behind the Voideck system as well as the franchise opportunity. A former quantity surveyor, Kevin has over 50 years’ experience across all aspects of the construction industry in both Australia and New Zealand, including 19 years owning a scaffolding business. ‘Void protection is a mandatory requirement in the Australian construction industry and is stringently enforced,’ says Kevin. ‘With amendments to New Zealand’s WorkSafe Act 2015 set to place fall protection front-of-mind for every construction company owner, developer and foreman across the country, the timing for the franchise couldn’t be better. ‘We’ve just launched the latest version of the product and, by implementing a franchised network of licensed Voideck installers now, we have first-mover advantage to make the most of the opportunity.’

Nationwide rollout Voideck franchises are available throughout New Zealand right now. ‘In my experience, personal relationships with builders and subcontractors are the predominant way of doing business in the industry,’ Kevin says. ‘Having owner-operator franchisees with skin in the game will enable them to develop enduring relationships with clients. ‘They can educate clients on the benefits of the system, including eliminating the risk of workers falling through void areas and making them more productive through having a safe, secure platform to work on.

A Voideck franchise can be operated initially as a family business, with unlimited potential to expand as market demand grows. Kevin says a typical franchise will have a minimum of 100 Voideck systems in order to service up to 100 clients at any one time. ‘The investment required for a 100-system franchise is $370,000 +gst,’ he explains. ‘However, as an introductory offer for the first five franchisees, there is an option of an initial 25-system package for just $116,250. Vendor finance may also be available to early bird franchisees, subject to approved security being available.’ Franchisees will also require a suitable vehicle, tools and secure storage. ‘Initially, you will be marketing Voideck in your area and undertaking site installations then, as the business expands, you can employ trained installers and move to a full-time marketing/management role.’ And he says the business offers a healthy work/lifestyle balance. ‘With no weekend or public holiday work, you can earn a steady, comfortable income while maintaining a fulfilling personal life.’

Background and skills Do you have experience or knowledge of New Zealand’s building or construction industry? Do you have construction project management experience, a trade, or perhaps a scaffolding background? Kevin is keen to hear from people with any of these skills and abilities. Ideally, you will also have good business acumen; clear, strong communication skills; understand compliance and site safe practices; have a pragmatic approach to problem-solving; and a high level of integrity and commitment to deliver service. ‘We provide full management and installation training at our Wellington base, which we set up in 2020 to fine-tune our business systems, operational procedures and marketing material for the local market. Once established, there will be daily support, assistance from a dedicated sales and marketing team, full training, and ongoing mentorship. ‘We’ve proved that it works – we’ve won New Zealand Workplace Health and Safety Awards, Wellington Gold Awards, and been Highly Commended in the 2020 New Zealand Building Industry Awards. We’ll be passing all that experience on to our franchisees so they can build successful businesses of their own.’

Solid return on investment

Voideck franchisees are needed all over the country to provide safe working platforms on construction sites franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Kevin says that Voideck offers a lucrative business model, with return on investment varying according to the level of initial investment and each franchisee’s ability to grow their business. ‘A franchise of 100 systems should return the initial investment within three years,’ he suggests. ‘Our aim is to become the preferred supplier of void protection to New Zealand’s construction industry. To be part of that, contact me today and find out more about the Voideck opportunity in your area.’

Advertiser Info

Voideck www.voideck.co.nz Contact Kevin Jury M 021 286 4335 kevin@voideck.co.nz

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Franchise Development

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Franchising isn’t just for big businesses, suggests Tereza Murray. It can be a viable alternative to the hassle of employing staff – and if you want to be self-employed, a small franchise can offer some real benefits

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re you looking to expand your small business? If so, you might be dreading the thought of employing people and having to deal with staffing issues, no-shows, discipline, compliance, PAYE, KiwiSaver and all the other minutiae that come with being a boss – not to mention the horrors of New Zealand’s complex Holidays Act. Big companies cope by having specialist departments for HR, payroll and all the other functions, but small-medium businesses have to do it all themselves. Is there a better way? Well yes, there can be. While many people think of franchising as something that only big companies do, it can be applied on a smaller scale, too. Because each franchised business is locally-owned and operated, with the franchisee in charge and on the spot, franchises enjoy a much flatter management structure than big companies.

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Franchisees bring their own capital to the business, too. That’s why, in recent years, it has emerged as a more practical and sustainable growth model for many smaller businesses than the traditional approach of opening and staffing new locations, or adding more service vehicles.

Hire employees or appoint franchisees? There’s another reason to consider franchising as an alternative to employing more staff. As we’ve seen in recent years, good employees have been difficult to recruit and even harder to retain, especially in the trades and service businesses where many positions demand industry qualifications and/or skilled labour.

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The demand for skilled workers has risen, intensifying the competition and raising the cost of recruiting and retaining competent employees. Employees now wield more influence in negotiations relating to remuneration, benefits, and flexible work arrangements. And employees can leave at short notice, giving owners the headache of re-hiring and re-training new people. That costs money, time and focus that most small business owners just don’t have. Consequently, franchising has emerged as a solution to tackle many of these obstacles. If you franchise your business, then yes – it will take longer to set up and take more time to find the right franchisees and train them, but once they are in, they’re committed. They have invested in the brand, in the system and the business, and they have the determination and commitment to make it work for them. They will work harder, appreciate the value of their customers, and – if you’ve chosen them well and trained them well – consistently maintain a higher standard of work. It’s worth noting that franchisees are also much more likely to stay with the business for a long time than employees. Surveys suggest that the average tenure of a franchisee in New Zealand is eight years. Imagine how much knowledge and experience they have – and have to share with other newcomers.

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Well, for many Kiwis, the idea of self-employment is appealing. No boss to report to, flexible working hours, live and work where you want, and keep what you earn rather than being limited by your hourly rate. If you do well in your own business, you might even be able to sell it for a nice tax-free capital gain when the time is right. But – and this is a big ‘but’ – the inherent risks and high failure rates associated with self-employed start-ups put a lot of people off. Many tradespeople, for example, venture into self-employment with high hopes but often return to contracting within six months due to struggles with marketing, cash flow, management systems and admin, and

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Summer 2024

Year 32 Issue 04


EMPLOYEES OR FRANCHISEES? competition. Even if they do survive and build a good business, they are likely to find when they come to sell that it’s not worth much. After all, the value of the business is in their labour, not in their name.

Closer relationships

And that’s why buying a franchise makes sense. Someone else has created the systems already. Someone has created a brand which attracts customers. Someone is there to coach you and mentor you as you get to grips with managing your own business. And, in the end, your business will be saleable precisely because it isn’t reliant on your labour – it’s reliant on the customer base you have built.

While well-established franchise brands are attractive to many, especially in the higher investment levels, emerging and growing franchise systems can offer some unique benefits and opportunities – for example, more available territories, and a choice of new markets and industries with less competition. Additionally, these brands often bring fresh, innovative concepts, allowing franchisees to differentiate themselves, service niche markets or appeal to a more diverse customer base.

That’s why many bored, underpaid and dissatisfied employees are exploring franchise opportunities that offer a successful and rewarding career alternative. Home-based franchises have enjoyed a particular surge in popularity as they offer a better lifestyle, lower operating costs, and are seen as more ‘family-friendly’.

Through working extensively with smaller businesses, we’ve observed that many prospective franchisees aren’t prioritising a well-established brand in their decision-making process. Often, they are more compelled by the type of relationship they can have with the franchisor, and the franchisor’s enthusiasm and commitment to their overall business.

Post-Covid, many people are also choosing to depart the larger cities in favour of towns and regions with lower population density and less traffic. This migration is expected to boost the demand for franchises in the regions, offering a whole new set of opportunities for new franchises to become established.

In my opinion, as a franchise grows, there’s a risk that a ‘franchise business’ becomes a business that sells franchises rather than a business that grooms dogs or mows lawns, provides handyman services, sells good coffee or builds homes. That’s not true of every large franchise, of course, many of which have excellent leadership

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Franchise Development

Transform New Zealand's landscape

and engagement with their franchisees. But it does explain why a smaller franchise, where the franchisor is involved and has a personal relationship with the franchisees, product and customers, can be more attractive to some buyers. It’s also worth noting that smaller networks often foster stronger partnerships with franchisees through a willingness to collaborate on key strategies and policies. This is not always the case in a ‘big company’ franchise, where consultation needs to be formalised and filtered through the right channels, sometimes creating discontent. Where franchisees have more direct access to the franchisor, this can make for a more meaningful journey into self-employment where real professional growth is achieved rather than just following systems, and the franchisor benefits from a motivated, engaged and pro-active community representing their brand.

Small business franchising It’s because of all these factors that small business franchising has become increasingly popular. Most business owners we speak to don’t have grand plans for world domination at a Subway level – many simply want the ability to meet existing demand or fulfil service agreements in other locations without the headache of managing remote teams. By partnering with individuals who have a financial and personal interest in succeeding, the franchisor has more capacity to concentrate on performance and innovation. For such people, the definition of success is subjective: for some, it’s 2-3 franchised locations in addition to their main operation that require very little input on a day-to-day basis; for others, it’s about becoming a market leader and eventually transitioning away from direct delivery of the product or service and operating wholly through a franchise network.

It’s not a get-rich-quick scheme Business owners considering expansion through franchising need to be aware that franchisees are not glorified employees. At the same time, franchisees are not fully independent; they rely on the franchisors for training, support, leadership and guidance. That’s why both need to approach the relationship as they would any healthy partnership. Mutual respect, honesty and a collaborative approach are important traits for a franchisor who wishes to establish a franchise with long-term prospects.

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Equally, franchising is not a get-rich-quick scheme but should be approached as a long term strategy. Entry costs should be kept as low as possible, bearing in mind that franchisees shoulder the costs of establishing a new location. A franchisor’s main objective should be to help them set up and become operational and, above all, profitable as quickly as possible.

Advice for buyers Anyone looking at buying opportunities with emerging franchisors should conduct the usual due diligence with help from franchisespecialist advisors (see page 68). In addition, I’d suggest they spend time with the franchisor in person to understand their vision for the brand, and their approach to the relationship. The franchisor’s own business journey will be a big indicator, also. As creators of the business, what has been the biggest driver behind their success, and what have been the biggest lessons learnt along the way? How can they transfer this knowledge and experience About the Author to you? After all, that’s what Tereza Murray is principal of you’ll be investing in when you Tereza Murray Franchising, a choose to buy a franchise rather New Zealand-founded franchise consultancy that now operates than just take a job. on both sides of the Tasman.

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Nicola Bow, First Franchise, 022 194 8747

heritagehomes.co.nz @heritagehomesnz Franchise New Zealand

Summer 2024

Year 32 Issue 04


Opportunity: Retail

Think Water Taranaki franchisees celebrate success in Singapore

JUST ADD WATER

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hen Steve Bevan left school, he was going to be a dairy farmer like his dad. His dad said no, do something else first – and that’s how Steve and his wife Ange ended up receiving the prestigious Think Water 2023 Franchisee of the Year Award at a glittering ceremony in Singapore during the international franchise’s three-day conference. The Taranaki born-and-bred couple also won the franchise’s Renovation of the Year Award after moving their business into larger premises to cope with their ongoing growth. Think Water is a growing franchise network of 62 irrigation and water management businesses across Australia and New Zealand. Each store is locally and independently owned and operated, whilst being backed by the strength of a major brand. Franchisees specialise in a range of products and services including domestic, commercial and agricultural irrigation, pumping, water harvesting and filtration, meaning that every Think Water outlet has a different mix of products and services to suit its local customer base.

Achieving goals Steve and Ange Bevan met when they were just 25, and have been together ever since. ‘Ange worked in a pharmacy and I had started working for one of the local suppliers in the irrigation business which, in a farming area, is hugely important,’ recalls Steve. ‘It was always our goal to own our own business by the time we were 30, so that’s what we did, initially on our own then joining the Think Water franchise in 2012. ‘We’ve been growing ever since. Today, we have 11 full-time and parttime staff and turn over about $2.5 million. We have an in-store sales team plus specialist advisors and installers who can help provide solutions for everything from veggie gardens to dairy farms.’ As you might expect given Steve’s roots, another focus of their business is the dairy farming industry. ‘Our team have a vast knowledge of milking systems and are able to test, repair and service all makes and models of milking products.

Working together Think Water have become an essential part of the local community in the Taranaki area. ‘We work with builders, engineers, electricians, plumbers and a variety of subcontractors, taking on a project management role,’ says Steve. ‘At the same time, we provide a 24/7 breakdown service for local businesses and households, which is very rewarding – people Steve and Ange: ‘It’s a very rewarding business’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

are pretty happy when they get their water back on and they can feed their stock, or even just take a shower! ‘We can also call upon the expertise of the wider group – everyone has different skills and experience, so when we were asked to install irrigation on a racecourse recently, we worked with another franchisee on the project. And there’s good leadership from the franchisor – they are genuinely passionate about the brand.’

Adapt and improve The Think Water Franchisee of the Year Award is measured across a wide range of criteria including: business growth; health and safety; marketing; business processes; training; network participation; and workplace culture. 2023 is the third year that Steve and Ange have won the title, marking their commitment to ongoing growth. ‘This nomination highlighted Steve and Ange’s ability to diversify and adapt to improve their business,’ said the Awards judges. Think Water Taranaki was also a finalist in the Westpac New Zealand Franchise Awards in 2022. Digby Seales, the NZ Operations Manager for Think Water, says, ‘Congratulations to Think Water Taranaki on their third Franchisee of the Year award in seven years. It’s a testament to their unwavering commitment and excellence in the field.’

Going on growing Having hired a new Operations Manager two years ago, there has been a joint focus at Think Water Taranaki to grow and improve all areas of the business. This has also allowed Steve and Ange to take a longer-term view. They moved to bigger premises in January 2023 which provide a fantastic profile, larger overall footprint and an increased retail space. That allowed them to become the authorised dealer for Husqvarna in New Plymouth, supplying and servicing a wide range of mowers, chainsaws, blowers and more. ‘It’s something that other Think Water stores have done, but we are the first in the North Island,’ Steve says. ‘The addition of Husqvarna gives the business an alternative profit centre to attract new customers to the store, and partnering with another strong brand lessens the risk for both Husqvarna and us.’

Backing a winner Steve and Ange are planning a long holiday in Europe next year as a reward for their efforts. They’ll have some extra spending money, too, thanks to a fellow franchisee. ‘I had a $50 wager with Think Water Hawkes Bay over the final NPC match between our local teams,’ laughs Steve. ‘Taranaki won, of course, so he rang me up the other day and said, “What shall I do with Advertiser Info the money?” I said, “Oh, stick it on Number 3 in the Melbourne Cup” Think Water www.thinkwater.co.nz – and it won! He’s got quite a lot of money for me now …’ Contact That’s the friendly yet competitive spirit behind the success of Think Water Taranaki.

Pat Mulcahy P 0061 477 995 378 pat.mulcahy@thinkwater.com.au

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A D V E R T I S E M E N T

Driving positive change for New Zealand’s flooring future! With a strong legacy of over six years within the New Zealand market, Choices Flooring is prepared to take the next big leap in the flooring industry. With showrooms across the North and South islands, and new store Choices Flooring Invercargill opening soon, Choices Flooring know that opportunities don’t just happen, you create them. No truer is this statement with relation to that of Choices Flooring New Plymouth. The journey of owners Tim and Fiona Proctor with Choices Flooring sheds light on what makes this group truly exceptional and how as a team they created their own opportunities. Tim and Fiona Proctor understand the dynamics of the flooring business intimately. Tim, who initially worked as a flooring installer, recognised the need to explore business opportunities within the flooring industry. After thorough research, he discovered Choices Flooring was about to enter the New Zealand market, making it an attractive choice. In Tim’s words, ‘They have been around a long time, know their market, operations and suppliers. Having those skills backing me in starting my own business was very comforting and reassuring, something the other groups do not possess.’ When the Choices Flooring team sat down with Tim and Fiona, we asked for their comments on a variety of issues relating to them and their business.

Adapting to new realities Tim and Fiona’s journey with Choices Flooring has seen them successfully navigate various challenges, including the impact of the pandemic. They emphasise the significant transformation of the flooring industry post-COVID, with a heightened focus on convenience and seamless technology integration. The Choices Flooring group’s support has allowed them to enjoy this journey and embrace changes that enhance customer experiences. Fiona states, ‘Our journey with Choices Flooring has been nothing short of extraordinary. Choices is a market maker rather than a market leader and with an incredibly great product mix and strong systems and procedures,’ says Fiona. ‘They are on top of things such as latest trends, technology and as customers today embrace digitalization, Choices Flooring empowers us with enhanced access to information,

personalised experiences through their state-of-the-art technology applications like Roomview, CRM and hence streamline the purchasing process of a customer. The group’s unique support system revolutionises the way flooring products and services are provided, and purchase decisions are made.’

Best practice retail model In terms of turnover, Choices Flooring is the largest floor covering business in Australasia. The co-operative model ensures that all member stores have voting rights for the board – making Choices Flooring uniquely a member owned – member run retail business. Technology plays a pivotal role in the group’s business strategy, with a focus on exceptional customer service and experiences. Both Tim and Fiona believe that good business goes beyond just quality products and therefore have successfully integrated Choices Flooring’s purpose-built business operating system and CRM application into their store. Supporting the decision Fiona comments, ‘The digital experience along with roomview and their online social media and other advertising platforms works well, and you can tailor it suit your location and own advertising ideas’. She continues that, ‘This ensures efficient customer interactions, personalised services and overall satisfaction, delivering true customer service.’

Continue to go from strength to strength Today, even after all these years and numerous National and Australasian awards from the group, Tim and Fiona’s enthusiasm remains unwavering as they envision the endless possibilities of the future, driven by their commitment to offering unparalleled support, an extensive range of top-notch products, and exceptional services for all their valued customers. ‘A flooring store is a destination business, which means you need not pay huge rent in shopping centres, but having a well branded, good-looking store, with easy access and the right dedicated team that can provide exceptional customer service is a must. It is nice to hear when our customers tell us that we still have the best-looking store in town’ Tim states with pride.


‘Technology plays a pivotal role in the group’s business strategy, with a focus on exceptional customer service and experiences...’ Tim and Fiona Proctor

Support that makes the difference Fiona says that being part of an established group gave her peace of mind right from the start. ‘I was able to step into proven systems and processes and learn the ropes while being fully supported by central office teams who knew the business and could work together through challenges. Choices Flooring as a group takes pride in being pioneers, consistently introducing innovative concepts and nurturing a flourishing network of local businesses similar to ours.’

Sharing the magic The team at the store has been enjoying their business journey as membership to the group also gives them a chance to align and share best practices with other like-minded store owners in the group, pushing New Zealand in the right direction for innovative and diverse retail experiences. Fiona states, ‘In May, all the members accompanied by their families, attended the seven-day magic carpet ride event in Phuket. Every day was thoughtfully curated by the Choices Flooring team, delivering a plethora of experiences tailored to a wide array of interests. This event showcased the synergy of collaboration, creativity and community, a vivid testament to the group’s shared vision and purpose. Tim and I are both looking forward to the 2024 Australasian Member Conference, where all the members reconvene again.’

Community focus Community is at the heart of Tim and Fiona’s ownership of the local store. They strongly believe in reciprocating the support they have received from the community in their growth and success.

versed with the operations and therefore the succession planning becomes easy and is very lucrative. ‘That is proof of how good this cooperative network is,’ says Fiona ‘The real deal is our cooperative network’s killer strength - those rock-solid connections we’ve built with our awesome staff, our loyal customers, and our tight-knit member community- these relationships are absolutely the key!’

Investing in success Tim states, ‘Success ultimately hinges on adept management, prudent decision making, a deep understanding of your local community and having a team plan from accounts, sales, and installers before starting. Like any entrepreneurial venture, hard work remains the cornerstone; actively reaching out and engaging with designers, architects, and builders is essential. If you have the drive to succeed, excellent customer service skills and want to be a part of a business that is going places. This is a proven and successful business model that can deliver excellent results and a great lifestyle.’ Choices Flooring New Plymouth: 3/2 Dean Place, Waiwhakaiho New Plymouth 4312 Phone: +64 6759 2227

Join Choices Flooring and be part of a flooring revolution in New Zealand! STO R E O P P O RT U N I T I E S AVA I L A B L E I N – Northland, Auckland, Gisborne, Hawkes Bay, ManawatuWhanganui, Wellington, Marlborough, Canterbury, Otago, & Queenstown.

Fiona emphasizes that giving back to the community is paramount. Their thriving business has empowered them to actively contribute to various grassroots organisations. She adds, ‘having a great team and dedication to perfection attracts repeat business and word of mouth recommendations, which is a must to progress. Also getting involved with charity events and organisations has helped us create great referrals.’

We provide the tools that will make you succeed in retail flooring. Make the right choice...choose Choices Flooring.

An optimistic tomorrow

John Nicholls, GM - Retail Development NZ M + 64 273 228 679 E john.nicholls@choicesflooring.co.nz

Despite being completely involved in strategy and daily operations, both Fiona and Tim’s engagement with the store allows them to have such an enriching lifestyle. In a lot of Choices Flooring stores, the next generation is already well

Andrew Lewis, Chief Executive Officer M + 61 400 400 036 E alewis@choicesflooring.com.au

joinchoicesflooring.co.nz


Westpac New Zealand Franchise Awards 2019

Winner

Service Provider of the Year

Reduce the risk when buying a franchise. Use our new online pre-purchase evaluation platform to find out if buying a franchise is the right fit for you! Enter your details into our purpose-built platform and get a full, comprehensive report, including financial and lifestyle evaluations, that will tell you if buying a franchise is the right choice for you. Developed by Franchise Accountants, with specialised franchise experience, this platform is the only one of its kind that compares your data with like-for-like franchises and businesses, along with your personal expectations and financial position.

Know before you invest!

7 reasons to talk to us BEFORE you sign up Comprehensive pre-purchase evaluation reports Business structures to minimise risk, maximise protection Proven solutions and systems to save time, money and tax Specialist advice complete with listening and understanding Specialist franchise mentoring and ongoing support The knowledge and experience of New Zealand’s premier dedicated franchise specialist A New Zealand franchise industry award-winning service

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0800 555 8020

info@franchiseaccountants.co.nz www.franchiseaccountants.co.nz

14/11/19 2:50 PM


Opportunity: Financial Matters

STAYING ON

COURSE Franchise Accountants steer franchise buyers and franchisors toward success

H

Grant Nye: ‘Franchise Accountants listen to what the business is trying to do and then help with the solution’

aving worked with over 1,000 franchise businesses in New Zealand and evaluated over 250 different brands, Franchise Accountants have a deep-seated understanding of the sector. Confirming this reputation, the company is also five-time winner of the Service Provider of the Year title at the Westpac New Zealand Franchise Awards. As founder Philip Morrison says, ‘Whether you are a buyer evaluating an opportunity for the first time, or a franchisor needing advice on getting the best results for yourself and your franchisees, we are here to help you.’

‘As a new CEO having to get a handle on every part of the business at once, I got to know Philip and his colleagues very quickly, and rapidly established a great working relationship with them.’

Helping franchise buyers

‘Part of our growth came from developing a world-class on-line estimating system which enables clients to key in the item they wish to purchase and see a price for having their local franchisee assemble it for them. Those kinds of developments involve major expenditure with all the attendant risks, and having Franchise Accountants to bounce the figures off was highly beneficial in making our decisions.’

According to Philip, ‘The first question any would-be franchisee needs to ask is this: “Is the business I’m buying viable, sustainable and profitable?” Our job is to find out. Many good businesspeople are not accountants, so they need professional assistance delivered in a way they can understand. I’m proud to say that many of our clients have praised the clarity with which we have presented figures to them, and enabled them to do what they do best – build and run their business.’ As franchisee of Guthrie Bowron in Manukau, Chris Gibb has seen solid growth since taking over the established branch eight years ago. ‘I was looking for a solid business I felt I could grow and, with 50 stores, Guthrie Bowron seemed to fit the bill perfectly. Before making the decision, though, I needed help from someone who could explain the full implications of the financial side. ‘Franchise Accountants were recommended to me by an expert in the franchise sector, so I consulted them before buying the business and they have been a very steady hand on the financial rudder ever since. I have found their understanding of business and franchising goes beyond the norm, and they make canny suggestions around cash flow which have been particularly valuable this year. Thanks to their guidance, we’ve avoided all the financial crises that small businesses often encounter, and the firm has an approachability about them which always makes me feel comfortable asking for advice. No question is too big or too small, at any hour of the day!’

Helping franchisors Franchise Accountants can bring its expertise to bear on the problems faced by franchisors, too. Grant Nye is CEO of Kitset Assembly Services, having joined the franchise in 2019. The locally-developed franchise was facing a few challenges as it worked to mature its business, and had turned to Franchise Accountants for help.

Philip Morrison franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Kitset Assembly Services has 37 franchisees in New Zealand and the success of the format has seen it expand to Australia, with the USA to come shortly. ‘Even with Covid, we’ve seen solid growth,’ says Grant. ‘Revenues for assembly were up 42 percent in 2021/22, helped by our links to over 100 high street and online retailers.

They listen and then help ‘Some accountants and lawyers tend to stifle commercial ideas and, whilst those warnings can be important, they shouldn’t become barriers to doing business,’ says Grant. ‘As a CEO, what I look for in a professional advisor is someone who doesn’t just say “no” out of caution, but who will lay out the landscape to help prevent me from falling down the cracks. ‘Recently, we had a very specific case. Because of our overseas expansion, we were looking at restructuring the company. That always means tax considerations, and I was able to tap into solid advice that laid out the options and how we might approach them, together with the pros and cons. This guided us in the right direction. To have an accountant with that depth of knowledge is a bonus. ‘A financial accountant will tell you about the tax and other ramifications, but Franchise Accountants will listen to what the business is trying to do and then help with the solution. They cover both start-ups trying to get established to bigger companies looking for growth opportunities. The advice I have had from them has been invaluable in supporting our inhouse finance team as we navigate our business to continued success.’

A wealth of experience Philip says the Franchise Accountants team are always happy to hear from anyone who needs help buying a franchise or growing the one they already own. ‘We have a wealth of experience in the franchising sector, and in these uncertain times it is more important than ever to have an accountant who really understands your business. Contact us today to find out how Franchise Accountants can help you.’

Advertiser Info

Franchise Accountants www.franchiseaccountants.co.nz Contact Philip Morrison P 0800 555 80 20 M 021 22 99 657 pmorrison@franchiseaccountants.co.nz

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Whatever your business, we’ll help you get one step ahead. Just Cabins is one of the many New Zealand franchise businesses we’ve helped grow and achieve their goals. Talk to our experts today about how we can help you. Rohann Dobbin Nick Knight

021 942 178 021 262 3622

Email franchising@asb.co.nz for more information.

asb.co.nz/franchising ASB Bank Limited 56180 27386 1123

56180 27386 1123 Franchise Magazine Ad - Just Cabins.indd 1

24/11/23 1:39 PM


wisdom from WELLINGTON Jim’s Mowing franchisee enjoys both profit and family life after a change of career

K

yle Joseph is a happy man. ‘The best part of my new life is that I have a wonderful balance of owning a profitable business and having a good family life,’ says the Kapiti-based Jim’s Mowing franchisee. ‘Making the change I did two years ago has given me both!’ Being in the Wellington region made it even easier to make the change. Jim’s Mowing has a real need for more people all round the area to meet demand from customers looking for reliable, quality lawn and garden services. ‘If you’re ready for a business of your own near Wellington and the Wairarapa – or anywhere else in the country – call me urgently!’ says Stephen Kirby, Jim’s Divisional Support Manager. As fitness manager for a big health provider, Kyle had been putting money aside to set up his own business in the health industry, but Covid changed his perspective. ‘I’d also spent 14 years working at Te Papa, so I had business and organisational skills, and I felt it was time to put them to good use in something self-directed.’ Kyle was already aware of the Jim’s brand and could see how effective it was. ‘Although I considered going independent, the advantage of buying into a franchise with training, systems and ready-made clients meant I would be up and running from day one.’ As part of his research, he looked at other franchises in the same field, ‘But I felt that Jim’s had a better fee structure and was tailored toward the franchisee rather than the company.’

I recouped my investment within 6 months Kyle was able to buy a territory with around 20 established clients local to his home in Kapiti. ‘I had two full weeks training in the field with a couple of other franchisees, as well as the standard Jim’s business training, then I was out there doing it for myself. Having been working previously for a big national company and doing pretty well, leaving that all behind and heading into the unknown was scary,’ he admits. ‘But at the end of the day, it was a case of backing myself, knowing I had a great brand behind me and that hard work would pay off.’ His efforts certainly did pay off, as Kyle estimates he had recouped his entire investment in the brand within six months and has since built a thriving business. ‘Rather than trying to do lots of smaller lawns every day, I’ve been courting bigger commercial contracts. I now work with one of the local councils and a couple of big service providers, which is a really good way to build a steady income.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Kyle Joseph: ‘The profitability goes on growing’

Like most Jim’s Mowing franchisees, Kyle has also diversified into other seasonal jobs. ‘Mowing tends to be full-on most of the time, but during quieter months there are plenty of other opportunities. I do gardening and a bit of landscaping, and work with a local arborist, so the profitability goes on growing.’

Start small and grow After two years on the job, what advice would Kyle offer to a would-be Jim’s Mowing franchisee? ‘I’d suggest you take the opportunity to start small and grow as you get used to the work,’ he says. ‘Put money aside to invest in your business: new equipment to handle bigger jobs or marketing to bring in the work you want. ‘Jim’s always has opportunities if you want them, and some franchisees grow to the point where they actually sell off portions of their business to newer franchisees. That allows you to choose the clients you want to service and recoups some of your initial investment. I’d certainly recommend it – it is a very well-supported franchise, and Jim’s really do put their franchisees first.’

Work when you want Kyle believes communication with his clients has been key to his success. ‘I’ve had a lot of referrals, and people also phone me from the number on my trailer. Because they’re often out when I’m working, I do a monthly newsletter to all my clients, letting them know about the season, what they can do to look after their lawn and gardens, and how I can help them. It keeps me top of mind without hassling them. ‘I’m fitter than ever, being outdoors is a big bonus, and there’s no commuting. I can tailor my hours to have time with my family. Owning a Jim’s Mowing franchise really is the best of the best!’

Earn what you want Jim’s Mowing is seeking self-motivated, customer-focused people who want to run their own successful businesses all around New Zealand. ‘We provide help and assistance every step of the way,’ says Stephen Kirby. ‘As Kyle has found, the Jim’s name brings in all the work you want to handle, and we also provide the training and contact with other franchisees which gives you fresh ideas to build your business to the level of income that you want while working the Advertiser Info hours that suit you. Opportunities start Jim’s Mowing from as little as $20,000 +gst. www.jimsmowing.co.nz ‘If you’d like the satisfaction of both working for yourself and enjoying a good family life like Kyle, give us a ring. We’d love to hear from you.’

Contact Stephen Kirby P 0800 454 654 stephen.kirby@jims.net

55


Opportunity: Retail

THREE’S

COMPANY

Stihl Shop family powers to success with three stores in five years

B

ill and Shelley Caines can hardly contain their excitement when we speak. Having been named 2023’s Most Outstanding Licensee for Stihl Shop in New Zealand, the couple are about to be whisked off to Germany. Their 10-day trip will take in the headquarters of the family-owned Stihl Group, founded in 1926, as well as cheering on New Zealand’s team of five wood choppers competing at the Stihl Timbersports Team World Championship. And with three of the Caines’ four adult children involved in their business, the couple know their stores will be in safe hands during their absence.

Opportunity too good to miss Bill has a long history with Stihl, having been general manager of several Stihl Shop stores in Canterbury. So it’s no surprise that when he and his wife Shelley, who has a corporate background, felt it was time to make the move to self-employment, they invested in a Stihl Shop of their own. ‘Stihl is the largest network of power equipment retailers in the country, and certainly the most professional,’ says Bill. ‘Garden and other equipment is something people need to have rather than just like to have, and quality and reliability matter more than price. Stihl is known for durability and long life and regularly wins Consumer NZ’s People’s Choice award. ‘In addition to selling our own and other leading manufacturers’ products, Stihl Shops also service and maintain them, which means customers are very loyal. It all makes for a very solid business.’ Knowing that, when a store came up for sale in Greymouth it was an opportunity too good for Bill and Shelley to miss. ‘Although we lived in Canterbury, our family has holidayed on the West Coast for years so we had no problem making the move to an area we love, and in December 2019 we opened the doors to our own fully-refreshed, fully-stocked Stihl Shop. ‘Despite some initial disruption from the Covid lockdown, business soon bounced back – after all, gardens never stop growing. We did so well that we had the confidence to open a brand new Stihl Shop store in Westport in July 2021, then a third in September 2023 in the Christchurch suburb of Ferrymead.’

Keeping it in the family Key to the growth of the Caines’ trans-Alpine business has been the involvement of their children. 31-year-old Courtney is in charge of marketing for the three stores, as well as helping 22-year-old Michael, who manages the Ferrymead store. Both are based in Christchurch while youngest son, 19-year-old Nicholas, is involved in sales at the Westport and Greymouth stores. Second daughter Kimberly lives overseas. ‘Bill is basically the general manager, while I look after admin for all three stores,’ says Shelley. ‘And as much as we are a family business, we couldn’t have succeeded without our wonderful staff in all three locations who love the Stihl Shop experience as much as we do.’

Transparent and straight forward Stihl Shop has 87 outlets in New Zealand, with more opportunities around the country for licensees to open new premises and for existing retailers to convert their brand to Stihl Shop. The upfront investment starts from around $500,000, with a monthly fee supporting training programmes, retail operational standards and national marketing activities. ‘Every new licensee goes through a long process of due diligence, on both sides, before they join our family,’ says Mark Ballantine, Retail

56

Shelley and Bill Caines on their prize trip to Stihl Group’s headquarters in Germany

Network Manager for Stihl Shop. ‘This helps ensure everyone is on the same page from the very start. We’ll then train you and provide you with all the systems you need to succeed. ‘As Bill’s family have shown, this is a hands-on opportunity with a top brand. Expanding from one to three stores in such a short time speaks volumes about the potential for success with Stihl Shop.’ Advertiser Info Bill concludes, ‘This is a great business with a great brand and products to be proud of. If you have some business acumen, enjoy dealing with the public and relate well to staff, give Stihl Shop a buzz now.’

Stihl Shop www.stihlshop.co.nz/own-a-store Contact Darryl Perkins P 0-9-262 4000 M 021 543 576 darryl.perkins@stihl.co.nz

STIHL SHOP is a nationwide network of locally owned stores offering a wide range of high quality garden equipment, supported by fully equipped service workshops.

JOIN THE LEADER IN GARDEN EQUIPMENT RETAILING • Join a network of retailers committed to customer service excellence • Be supported by a team of people dedicated to your success

Opportunities are available for new stores in locations across New Zealand. For more information on the STIHL SHOP Network visit www.stihlshop.co.nz/ Own-a-store

• Reap the rewards of a well-established, profitable business model

LOVE YOUR LAND Franchise New Zealand

Summer 2024

Year 32 Issue 04


Opportunity: Food & Beverage

Staff benefits via the Perks app enhance training

A new benefits programme for Columbus Coffee staff is one of several initiatives to help franchisees

CENTRAL PERKS O

ne of the benefits of buying a franchise is that you have a whole team of specialists behind you with the skills and power to create clever solutions. One such example is Columbus Coffee’s new toolkit for training staff. It’s clever because it doesn’t just provide the tools for training – it also incentivises staff to learn, rewards them and boosts staff retention all at the same time. We asked Jon Hassall, the COO of Columbus Coffee to tell us more. ‘Traditionally, franchises provide their franchisees with systems and, after the initial opening period, franchisees train their own staff,’ Jon begins. ‘That’s an essential part of building relationships, but it’s an ongoing task when there are new products and new promotions being launched regularly – not to mention new staff. ‘So we thought, how can we make life easier for franchisees and better for their team? We don’t employ their staff, but if we could interact directly, we could keep staff informed and up-to-date, and also deliver tips to help them improve their skills. An app was the obvious solution, but the question was, how could we encourage almost 1000 staff over 78 individually-owned cafés all over the country to use it?’ That’s where more creative thinking came in. ‘Staff retention is always an issue in the hospitality industry, and that’s been more true than ever over the past 20 months or so. Recruiting and training new staff is timeconsuming and costly for franchisees, so if we could also use the app to deliver real benefits to staff, that would help keep them on board.’ And that’s how the Columbus Coffee Perks programme was born.

Real benefits The Perks programme delivers staff of Columbus Coffee franchisees a variety of benefits and discount offers on a whole range of products and services: groceries, eating out, healthcare and even pet insurance. Brands featured include New World and Countdown; Noel Leeming, Repco and Torpedo 7; Farmers, Stirling Sports and Toyworld; leisure activities such as Hoyts Cinemas, Butterfly Creek, Lilliputt Fun Zone and Live Wire; health checks including a free eye test and spine check every year; and almost 100 other in-store and online suppliers. ‘Our aim was to offer the type of benefits that staff and their families really want or need during this cost-of-living crisis,’ Jon explains. ‘And it’s enabled us to put a national staff discount programme in place across all the cafés for the first time. Staff travel with their family or friendship groups just as much as other people, and now they can use their benefits at Columbus Coffee locations all over the country. We’re looking forward to seeing our whole community grow through that.’ Order from your seat with the QR code franchise.co.nz – PUTTING PEOPLE IN BUSINESS

For staff to receive the benefits of the Perks programme, all they need to do is log on to the training platform once a month, enabling Columbus to deliver product updates and training messages on a regular basis. The staff rostering tool has also been moved on to the new platform, making it a one-stop resource for staff. ‘We trialled it with a small group from our Franchise Advisory Council before we launched it to the whole network and we’ve been delighted by the response. I think we have 100 percent of the team on board now and we’re getting lots of feedback from franchisees saying how excited their staff are about all the perks. It’s giving franchisees additional help on the training side and adding benefits for their staff. What’s not to like?’ And Jon says that with a new summer menu just launched, the system is reaching its full potential. ‘We’re looking forward to a great year.’

Increasing sales, reducing wait times Columbus Coffee has something to suit customers all day, every day, but some times are busier than others, which is why they have introduced digital ordering. ‘Digital ordering isn’t intended to replace counter service or that wonderful interaction with customers,’ explains Jon. ‘But if someone doesn’t want to wait at the counter or wants to top up their order without leaving their seat, they can do it – just scan the QR code and order at your leisure. It’s also available through our popular Columbus Rewards app, but you don’t have to be a member. ‘Your order is automatically sent through to the café’s point of sale system and it works really well. It also enables off-site ordering, which people love – if you’re working, you can order in advance and maximise your break time rather than waiting in a queue. We launched it in June and the take-up among franchisees has been really good.’

Opportunities around the country With initiatives like these, Columbus Coffee is on a roll and is looking for new franchisees for a number of opportunities throughout New Zealand. Investment levels start from around $350,000 +gst. ‘Whether you’re interested in opening a new café or looking for an established one, we’d love to hear from you,’ says Jon. ‘You don’t need hospitality experience but you do need to love working with people and be open to new ideas. Contact me today to find out more.’

Advertiser Info

Columbus Coffee www.columbuscoffee.co.nz Contact Jon Hassall P 0-9-520 1044 M 028 8500 1300 jon@columbuscoffee.co.nz

57


Are you our next

Electrical Test & Tag

Franchise Partner? Start confidently with the backing of a

$1,100-per-week guarantee for your first year in business!

We’re overwhelmed by the increasing demand for The Local Guys Test & Tag in New Zealand, so we’re looking for more help around the country!

Why Join Us?

Skills Required

Great form of income with high profit margins and low overheads Get the work/life balance you’ve been missing Regular, repeat work!

No industry knowledge required! Must be willing to learn new things Proactive and great at problem solving High level of customer service skills

No prior industry knowledge needed! Have the backing of a reputable brand, with consistent ongoing support

and way more!

Must be willing to go above and beyond for your customers

Finance options available Visit www.thelocalguyspay.com

Call us now!

0800 733 858 More Info www.thelocalguystestandtag.co.nz 3204 The Local Guys CDQ.indd 1

Email Us franchise@thelocalguys.co.nz 28/11/23 4:16 PM


BE THE LOCAL GUY The Local Guys is a new-to-NZ commercial services franchise with a compelling offer

S

ometimes, Kiwis go to Australia for opportunities – sometimes, opportunities come to Kiwis.

Daniel Jackson went to Australia in 2012, ‘With a view to making something of myself’. Now the franchise he joined there has crossed the Tasman in the other direction. The Local Guys has come to New Zealand with franchise and regional master opportunities in three different but essential services: Electrical Test & Tag, Pest Control, and Cleaning. And, to launch the Test & Tag brand here, they’re offering new franchisees the security of a $1,100 per week guarantee for your first year. Daniel recalls, ‘I started in the construction industry building portable camps at the mines. There were a lot of electricians around with far too much work on their hands and I started helping them out by checking equipment for them. ‘Mum has a courier franchise in New Zealand, so when I came across The Local Guys Test & Tag, I was interested. They were into the kind of work I’d been doing – basically testing and tagging of electrical equipment in the workplace to make sure it’s safe. I thought I could make a living out of it, so I contacted them and I’ve never looked back.’

Franchisees first The Local Guys was founded by Jarrad and Stacey Goulding, who have established a successful formula for service franchises over the last ten years from their South Australia base. The couple know franchising inside out, having previously been franchisees themselves in the hospitality sector. ‘Those experiences taught us a lot,’ says Jarrad. ‘One was an example of what a really strong franchise does well, and the other demonstrated what a franchise can do wrong. As a result, when we were building The Local Guys, our motto became “Franchise Partner First”. We look on every franchisee – we call them franchise partners – as a member of our family, and we are committed to help them achieve success.’ Daniel got that feeling right from the start. ‘Jarrad and Stacey called me back the same day and we started talking. It still took me a long time to

Daniel Jackson: ‘I’ve been flying – my accountant is happy and I’m ecstatic’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

come on board because I was only young and it seemed a lot of money for me at the time, including borrowing from the bank. I’m so glad I did it, though – we had two full weeks of training, and the franchise feels like a small family company. Jarrad and Stacey are awesome, really down-to-earth people, and they are always more than happy to help out. Four years on, I’ve got a great business and no regrets.’

Repeat business Health and Safety regulations require the testing and tagging of most electrical equipment in the commercial sector every year, six months or even three months. ‘This ensures regular demand and repeat business,’ says Daniel. He admits he didn’t really know what to expect when he started. ‘I was really green, but the franchise supported me and looked after me and, now I realise how good it is, it’s blown me away. Once you’ve built up your customer base – and it’s always growing in this industry – you just need a bit of kindness and courtesy and you’ll keep them happy. My motto is, “Be good to your clients,” and it’s resulted in a profitable business. ‘I’ve got a big territory about an hour out of Adelaide with a large chunk of the Barossa Valley in it. Even if you didn’t like wine, it’s still a great area. As you’d expect with any new business, it took a while for me to get things rolling – years one and two were hard work – but with the many leads from The Local Guys team I could always see light at the end of the tunnel. Since then I’ve been flying – my accountant is happy and I’m ecstatic. ‘If I had any advice for a potential franchisee looking at the opportunities back home in New Zealand, I’d say, “Just do it!” Take that first leap and, once you get into it, you’ll not be disappointed.’

Guaranteed work The Local Guys is now launching its Test & Tag service in New Zealand, with opportunities for franchisees to get in early all over the country and enjoy the same system and support that Daniel has experienced in Australia. ‘As a mobile-based business, you’ll benefit from high profit margins and low overheads. No prior expertise is required, as we provide comprehensive training for all parts of the business, from administration and marketing to in-field technical skills,’ Jarrad says. ‘Additionally, you’ll have access to our seasoned industry experts, who are readily available to assist you. ‘We’ve made starting and growing your own business simple, and have combined all of the core performance metrics you need into one easy-touse dashboard to help you make sure you’re pulling the right levers to amplify your income and expand your business. ‘And, best of all, we are so confident that we can help you succeed, we offer a $1,100 per week work guarantee for your first 12 months. ‘As Daniel has found out, we support our franchisees every inch of the way and the system rewards hard work. Don’t hesitate – contact us now!’

Advertiser Info

The Local Guys www.thelocalguys.co.nz Contact Franchise Team P 0800 733 858 franchise@thelocalguys.co.nz

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Buying A Franchise: Research

QUESTIONS to ask franchisees

BESPOKE xxx

Your business is unique. Allow it to flourish with bespoke, targeted legal advice. We work with a small but select client base enabling us to deliver meticulous advice and strategy designed to meet your commercial objectives.

Want to know what a franchise is really like? Ask the people who are already there

O

ne of the best sources of information about any opportunity you may be considering is the existing franchisees in the same system. After all, they have already made that choice and are living the life. By talking to them either in person or on the phone, you can learn what that life is really like. You will get a realistic assessment of the return that can reasonably be expected on your investment; the hours of work you will need to put in; the amount of service and advice provided by the franchisor; the general atmosphere and image of the franchise; and the everyday experiences of a franchisee. Here are some tips to help you get the best out of your research.

Who and how? which franchisees you interview. You want to talk to a mix of ☐ Choose established people who understand how the franchise works and its

potential, as well as more recent franchisees who have been through the latest training. You especially want to talk to franchisees in locations or territories similar to the one you are considering.

just accept a list of ‘approved’ franchisees from the franchisor ☐ Don’t – they are hardly going to point you in the direction of people who have had bad experiences. Get a full list of franchisees from the franchisor and choose from that. It’s fair to tell the franchisor who you want to talk to, as they may need to let your chosen franchisees know in advance that you will be calling and that you are a genuine prospective colleague, not a competitor fishing for information.

possible, talk to at least four or five franchisees. They will all have ☐ Ifdifferent experiences and the more people you talk to, the more

realistic and balanced an impression you will get. There’s always a risk of catching someone on an exceptionally good or bad day so you need to be able to put that feedback into perspective.

people face-to-face or over the phone, rather than via ☐ Interview email. People will be much more brief and more guarded when

giving written responses and you won’t be able to listen to their tone or ask follow-up questions. Also, people can be reluctant to put something in writing if they think there is a chance of it getting back to the franchisor – even accidentally.

prepare for interviews – whether in person or over the phone ☐ Do – in advance. Keep them as brief as possible. If you’re serious,

Harshad Shiba is known for his specialist expertise in franchise law having advised many of New Zealand’s leading franchise brands over his 18-year career. A: Level 10, 43 High Street, CBD, Auckland P: + 64 9 302 0070 W: www.quantumlaw.co.nz E: contact@quantumlaw.co.nz 60

franchisees will usually be happy to answer questions but remember, it’s not their job to tell you about the franchise. They have their own business to run so talking to you is taking them away from that. Be appreciative.

To help you prepare, here are some questions you might like to think about. Don’t ask every franchisee every question – pick the areas that are of most concern to you and focus on those.

Does it suit you? The first thing you want to know is what sort of person you are talking to and how they run the business. Ask: was your previous experience before buying this franchise? ☐ What What did you know about the industry? What skills do you consider essential for success?

☐ What do you enjoy about the business? What do you dislike? Franchise New Zealand

Summer 2024

Year 32 Issue 04


Financial It might seem rude to ask strangers about what they earn, but if you want to choose a business that suits your needs then you need to know if it can meet your expectations. Here are some questions that shouldn’t seem too intrusive. the franchisor’s projections correct about the amount of capital ☐ Were and/or borrowing you would initially require? Did they include working capital? Have you had to increase your investment since?

there any hidden fees or unexpected costs? If so, what were ☐ Were they? long were you trading before you achieved break-even? How ☐ How long before you started generating income from the business?

hours are you open? How much time do you spend doing ☐ What preparation, organisation or paperwork after hours? How much of this do you do at work and how much at home?

was the impact of running the business upon your family and ☐ What social life when you first started? What is it now? has your experience matched up to what the franchisor ☐ How told you?

Preparation An established franchisee should be able to evaluate the training they received. Of course, no training can prepare you for everything, so you need to be certain that on-site and ongoing support will be available to help you fill in the gaps when you first start. good was the training? How far did it prepare you for running your ☐ How own business? How well did it cover day-to-day operations? How well did it cover business development, sales and other subjects? Has the training programme changed since you went through it? Do you think it has improved?

sort of support did you receive when you first opened? How ☐ What helpful was it? Did you receive enough support? sort of marketing support did you receive? Was it effective? How ☐ What did you make the best use of the opportunities it created?

Ongoing Once you are up and running, you’ll need a different type of support. You’ll be paying for it, usually through a flat fee, royalty or product mark-up of some kind, so you want to be certain you’ll get value for money. good is the support you receive from the franchisor? What form ☐ How does it take? How often does someone visit your business? How responsive is the franchisor to requests?

marketing and promotional campaigns are provided? On the ☐ What whole, are they effective? What additional activities do you have to carry out yourself?

supplier relationships good? Are there restrictions on what ☐ Are suppliers you can use? Do the preferred suppliers generally provide good value for money?

you had to have a re-fit within the term of your franchise ☐ Have agreement? How much consultation was there? Did it increase sales? there is any specialist software provided, how good is it? Is it easy☐ Ifto-use? Is it reliable? Do all franchisees use the same system? the franchisor carry out benchmarking across the franchise ☐ Does network? Is this helpful? How do they follow up? there is an exclusive territory, is it of a size to allow you a reasonable ☐ Ifreturn? Have there been any disputes over territories with the franchisor or other franchisees?

level of competition have you experienced? Does the franchise ☐ What offer real competitive advantages? What are they? did the franchisor support you during Covid? How quickly did ☐ How they help you react to changing alert levels? Was there fee relief

for any period when you couldn’t trade? Did they help you apply for subsidies or negotiate with landlords?

the franchisor met its obligations under the franchise agreement? ☐ Has Have there been any areas of dispute? How were these resolved? franchise.co.nz – PUTTING PEOPLE IN BUSINESS

☐ Has the return been in line with your expectations? ☐ What has the single greatest effect upon your annual net profit? Technology Technology is increasingly affecting all kinds of businesses. Is your intended franchise switched on to the opportunities and threats it offers? the point of sale or invoicing system easy to use? Does it provide ☐ Is you with information that is of help in managing your business? Does it allow easy benchmarking against other franchisees?

information about your business does the franchisor have ☐ What access to? Does it enable them to assist you better? the franchise have a good website, and how does it affect ☐ Does franchisees? Does it offer products direct to customers? Do you get

a share of sales to your territory? Do you feel you are in competition with the website or is it a good source of leads or business for you?

the franchise have a co-ordinated social media strategy or do ☐ Does franchisees do their own thing? Are there guidelines in place? was the last piece of technology introduced by the franchisor? ☐ What How easily were you able to incorporate it into your business? How helpful was it? Was it worth the cost to you?

Relationship One of the most important aspects of meeting a number of franchisees is that it will give you a feel for the type of people who are attracted to – and who succeed in – the franchise. If you buy into the franchise, these are the people who will be your colleagues and your mentors. How comfortable will you feel with them, as well as with the franchise itself? would you describe your relationship with the franchisor and ☐ How other franchisees? there been problems between franchisees – eg, competing for ☐ Have customers? How did the franchisor manage the situation? there been significant disputes between a franchisee and ☐ Have the franchisor? How were they handled? Did you feel the franchisor acted in the best interests of the franchise as a whole?

there good two-way communication with the franchisor? How does ☐ Is this happen? How often? often do you meet or chat to other franchisees? In person? Over ☐ How the phone? On-line? you were starting again (without the operational knowledge you ☐ Ifhave now) would you buy the same franchise again?

Finally Remember, although you want to find a business that will be a good financial proposition, you also want to find one where you will be happy. After all, a franchise is made up of more than a brand and a set of operating instructions – it’s made up of people. By talking to other franchisees, you’ll gain an insight into the culture of the business, the type of people it attracts and how you might fit in. Talking to a variety of different franchisees should not only give you that knowledge; it should also give you a better understanding of what you need to do to be successful. Do it right and it could be others coming to ask you questions in a few years’ time.

More Info

See also the article 250 Questions to Ask Your Franchisor at www.franchise.co.nz/article/77

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Ti met obal ance! #FRESH #HEALTHY #TASTY


Opportunity: Business & Commercial

SCALING THE HEIGHTS Nepalese couple living the Kiwi dream as Cleancorp franchisees

S

mriti Ghimire says that it’s thanks to their Cleancorp franchise that she and husband Manoj are living the dream of home ownership. The couple left Nepal for New Zealand in 2015 during a period when their Himalayan homeland was experiencing political change and slowly recovering from a devastating earthquake. ‘Newly married, we were looking to emigrate to a country that was safe, beautiful and known for kind and friendly people, like Nepal,’ explains Smriti. Smriti is a microbiologist by training, and Manoj a physiotherapist. The couple first settled in Rotorua until the snow-capped Southern Alps drew them and new daughter Jyotsna to Wanaka, where Smriti took on a casual cleaning job. That started Smriti thinking about owning a cleaning business to help them get ahead.

Time to get serious

Manoj and Smriti Ghimire: ‘The choice is ours’

With a Level 2 NZQA Certificate in Cleaning completed, and on-the-job experience through working with experienced Cleancorp franchisees, they were about to transform their lives.

Growing fast In less than two years, the Ghimires’ first-time venture into business ownership has increased to eight sites including offices, a surgical unit and dental unit. With growth firmly on the agenda, they already employ one person full-time and several students as part-time cleaners, all trained by Smriti and regularly audited by Cleancorp quality control staff. ‘Cleancorp actively encourages franchisees to feel part of a big family, so we’ve made friends and if one of our team is away, we can ask others for help,’ smiles Smritri. ‘And, of course, we’re happy to help them out, too.’ The couple also help new immigrants ‘like we were’ to earn as they learn. ‘I introduce them to the New Zealand culture, teach them about health and safety and how to approach a prospective employer or customer,’ Smriti says.

Franchise key to home loan

In 2021, the couple moved north for Manoj to study at Auckland University. Smriti settled into working as a technician in the food industry while Manoj found part-time work in aged care. ‘It was time for us to get serious about becoming first-time business owners,‘ says Smriti. ‘Commercial cleaning meant we could start with part-time night work.

When Smriti’s parents decided to come to New Zealand for six months or so to get to know their grand-daughter, Smriti and Manoj realised they had to move to somewhere larger. Even with two stable jobs, being a first-time buyer in Auckland isn’t easy, and Smriti says she has no doubt that the success of their Cleancorp franchise was key to getting home loan approval.

‘I knew cleaning was pretty much stress-free – do it properly and you’ll have happy customers. But I wanted to go with a reputable New Zealandowned brand who would find us the customers and give us the training and support we needed. After looking into six or seven, Cleancorp stood out for me.’

‘We were lucky to find the perfect house with room for my parents and other visitors and plenty of land for Jyotsna to run around,’ explains Smriti. ‘If we hadn’t had such a good business in a good franchise, I don’t think the bank would have been interested.’

Cleancorp was founded in 1998 and has become one of New Zealand’s largest commercial cleaning companies with over 150 franchisees. It offers an affordable franchise fee from $33,000, which includes a start-up kit with everything you need. There’s a $2,000 +gst training fee, which covers two people, and the franchise provides a guaranteed monthly income for the first two years.

Understanding and helpful Being a microbiologist Smriti says she was also impressed with Cleancorp’s commitment to using eco-friendly products. All this made her feel confident about getting in touch with Loraine Reinsfield, Cleancorp’s general manager. ‘Loraine is so understanding and helpful,’ Smriti says. ‘Once she was satisfied that we had the skills Cleancorp looks for, we talked about our ambitions and financial position. Her advice was to start small, with just two sites. This would allow us to learn the business at our own speed and fit in with my working hours and Jyotsna. Loraine also made sure our sites would be in Newmarket, where we were renting, so we weren’t wasting time travelling.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Now the couple are looking to the future. ‘There’s really no limit to the potential of our Cleancorp business. We want to grow it until it’s no longer a side hustle but our main income earner, but we could also build it up to sell in just a few years. The choice is ours – and, in the meantime, we’re loving it.’

Following their lead If you are inspired by the story of Smriti and Manoj, Loraine says Cleancorp has similar opportunities for you in Auckland. ‘You can start small and grow big, knowing you have the support and friendship of the whole Cleancorp team,’ she promises. ‘We have computer-based systems and procedures to make life as simple as possible for you and to help you stay on top of work and scheduling, so as long as you have an excellent work ethic and an eye for detail, this could be your perfect part-time business. Call me now – who knows where Cleancorp could take you?’

Advertiser Info

Cleancorp www.cleancorp.co.nz Contact Loraine Reinsfield P 0-9 304 0599 M 021 944 636 loraine@cleancorp.co.nz

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100% behind Your Local Community & You Locally Owned. Friendly People. Great Advice. As a cooperative-franchise, Paper Plus combines the expertise and support of a large, nationally recognised brand, with your entrepreneurial drive and a passion for retail, to create a successful, long term business. Paper Plus and its members are more than just business partners, together in towns and cities throughout New Zealand, we’re a key part of communities, schools and local businesses. Member opportunities available nationwide. Talk to us about whether a Paper Plus cooperative-franchise is right for you operations@paperplusgroup.co.nz www.paperplusgroup.co.nz

Paperplus Franchise Magazine 2022.indd 1

3/06/22 4:14 PM


Opportunity: Home & Building

HOUSING

BOOM

A Buyer’s Choice Home Inspections franchisees benefit from housing upswing

W

ith the upward swing of the housing market, John Goodrum is predicting boom times for his franchisees. John is master franchisee for A Buyer’s Choice Home Inspections, which is celebrating 10 years in New Zealand this year. ‘Even though it’s relatively early days of the housing market revival, the signs are that 2024 will see a boom in property sales,’ says John. ‘And today, more than ever, vendors, buyers, real estate agents and property managers recognise the need for professional, unbiased inspections and reports. ‘House buyers are far more conscious of potential problems while sellers appreciate that a home inspection better protects them from possible future claims. Thankfully, the belief that a qualified builder also qualifies to be a building inspector is finally disappearing, and there is a NZ Standards certificate NZS4306:2005 for residential property inspection.’

Rang all the right bells John had the perfect background for bringing A Buyer’s Choice Home Inspections to New Zealand. A qualified industrial chemist specialising in building materials, he also spent 29 years in real estate where he owned five offices of a highly respected multi-national brand.

John Potgieter

Duane Turner

Aaron McDonald

when he wants. New franchisees learn from Duane and others who act as on-the-job trainers for us. ‘In Hawkes Bay, John Potgieter is the franchisee for Hastings and, despite a depressed market in 2023, had by August already achieved a 6 figure income this year.’ And, says John, some franchisees come to the business via a roundabout route. ‘It was his wife’s idea that Aaron McDonald join A Buyer’s Choice, because she was concerned about his health in his heavy engineering job. He wasn’t sure at first, but now he’s a highly successful franchisee in Hamilton.’

South Island and more With three Wellington franchisees about to finish training, John says he’s particularly keen for enquiries from Christchurch, Dunedin, Central Otago and the Lakes District. ‘As demand keeps growing, we do still have some North Island opportunities as well, so wherever you are or want to be, give Advertiser Info me a call. ‘We are keen to bring the right people on board, so to make it easier we can offer special finance terms for three years. By then, you’ll have found out for yourself just what a great business opportunity A Buyers Choice Home Inspections is!’

A Buyer’s Choice Home Inspections www.abuyerschoice.co.nz Contact John Goodrum P 021 945 150 info@abuyerschoice.co.nz

It was at a trade show in San Diego where John came across the franchise. ‘It rang all the right bells for me,’ he recalls. ‘The founder was in real estate and, just like me, was tired of encountering unprofessional and obviously inept home inspectors. A Buyer’s Choice Home Inspections had been established to change all that. It now operates in 19 countries. ‘I trained as an inspector with the Canadian franchise, which made me really enthusiastic about the opportunity in New Zealand. As master franchisee, I launched A Buyer’s Choice Home Inspections here as a low entry cost, high return franchise. Ten years later, with the brand well-established here, the investment is still only $72,500 +gst and includes an extensive territory, full training, a personal coach and marketing material. ‘Our franchisees go through intensive online and on-the-job training, and the franchise package also includes specialised equipment and software. There’s on-going support from Zoe Wyatt and me personally, as well as the backing of A Buyer’s Choice Home Inspections’ worldwide network. ‘Together, these give franchisees the skills and capabilities to identify issues across all matters relating to a dwelling. They don’t do repairs – it’s up to the vendor to organise qualified tradies to resolve the problems.’

Wide appeal to men and women John says A Buyer’s Choice Home Inspections has wide appeal to men and women from all walks of life. ‘Many of our franchisees come from careers totally unrelated to building, including IT, marketing, accounting, engineering and pharmacy. The quality of our training and systems make it perfectly possible to change careers and enjoy doing something totally different while earning an excellent income.

Franchises available now. Do you want to earn $100,000+ per year? The amount will depend on your efforts.

Have you been thinking of a career change or owning your own business? Are you tired of making money for your boss instead of yourself? We are offering the right candidates the opportunity to invest in a turnkey franchise business focusing on the huge demand for home building inspections. We provide complete training and qualification along with uniform, equipment, systems, marketing support and insurance. No formal qualifications or experience are required to join. Although certification is not yet mandatory in New Zealand all our inspectors will be trained and fully qualified to the same standard as the certified inspectors operating in USA & Canada. We are seeking independent contractors to work in some of our franchises. Become part of an international franchise network of around 200 inspectors. Call or email us now to request more information. John Goodrum - Regional Master Franchisor john.goodrum@abuyerschoice.co.nz 021945140

‘Our second ever franchisee, Duane Turner, joined in 2014 and typically earns in excess of $150,000 annually, working as much as he wants, franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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The grass is always greener

Ready to take your career to the next level? The grass is always greener with SmartGrass

Benefit from our powerful brand and years of experience

No industry experience required, we’ll make you an expert

Entry level investment with finance options available

Tried and proven business model. No guess work

The synthetic grass industry is growing exponentially with the SmartGrass brand at the forefront. We are seeking to partner with driven people right now. Be your own boss and in total control of your financial future. We’ll support you to grow a solid, profitable business and you’ll never be caught short of work. To learn more contact Jack Kennedy: 027 822 9006 / jack@smartgrass.co.nz

SEE IF YOUR AREA IS STILL AVAILABLE www.smartgrass.co.nz/about-us/franchise-opportunities


Opportunity: Home & Building

SmartGrass creates the perfect lawn – and the perfect business – 365 days of the year

INCOME ALL YEAR ROUND

A

s El Nino approaches, we’re looking forward to a better summer than last year’s constant rain. The summer before that was one of the driest ever, which created a different challenge for anyone wanting to enjoy the outdoors with a perfect lawn or playing surface. But the franchise team at SmartGrass takes such challenges in their stride. ‘Like our lush artificial grass, our business thrives year-round,’ says Jack Kennedy, Managing Director of SmartGrass. ‘With ever more extreme weather, real grass struggles to grow in summer and develops brown patches or gets riddled with weeds. Then when it does rain, it turns to mud and can’t be mown. Kids and pets bring mess inside the home – if they’re allowed on the grass at all! ‘That’s why we’re getting more requests for help than ever, and we need franchisees nationwide to help us meet demand. SmartGrass offers a sustainable way to create amazing spaces for people to enjoy while having a positive effect on the environment.’

Exclusive product SmartGrass is a Christchurch-based business that has been supplying and installing artificial grass lawns and sports courts throughout New Zealand for over seven years. ‘Franchisees have access to an exclusive product,’ Jack explains. ‘It’s not only more realistic than competing products – it drains five times faster, is three times stronger, lasts longer, and is 100 percent locally-recyclable right here in New Zealand. But to get good results and a long-lasting surface, it’s a job best performed by a properly-trained professional. ‘SmartGrass is the only franchise in New Zealand that specialises in installation, which adds up to massive growth potential for franchisees.’

Economic resilience Another key factor in SmartGrass’s success is the ongoing demand for the product through changing economic cycles. ‘Residential clients understand that what we provide is a long-lasting, secure capital investment in their properties,’ Jack says. ‘As well as offering reduced maintenance costs, SmartGrass adds a valued premium feature to promote when the time comes to sell. ‘The business model also has strength in the breadth of its markets. Demand comes from residential and commercial property owners, council and Government entities. We also partner with landscapers and builders. Artificial grass is a big trend overseas for many positive reasons, and now it’s fast gathering momentum in New Zealand.’

Great cashflow Jack says SmartGrass is a great cashflow business that can generate significant profits early on. ‘We expect franchisees to be comfortably profitable in year one, and to scale this significantly after two years. ‘This is achieved via a three-pronged revenue channel: a margin on product supplied; the installation fee for each new job; and regular maintenance, which provides an ongoing income stream. In addition, franchise.co.nz – PUTTING PEOPLE IN BUSINESS

the franchise is so profitable because of its simplicity and relatively low overheads – for example, there’s no requirement for leased premises, and no need to hold high levels of stock.’ And the product has national appeal, with operations already established to prove the demand in Auckland, Wellington, Christchurch and Queenstown. Franchise opportunities are available throughout the country (apart from Christchurch and Wellington) meaning big opportunities in some fast-growing areas.

For sales and businesspeople So who would make an ideal SmartGrass franchisee? Jack says he or she is likely to be a sales and/or business-oriented professional who can turn leads into contracts, and is highly motivated and well-connected in their community. He emphasises that this business is no side hustle. ‘It’s not a part-time business or something that can be initially run alongside other ventures. Franchisees need to focus on selling the product and coordinating the installation teams, and only pick up the tools if really needed. ‘We provide full training to make sure you get off to a flying start, so you don’t need previous experience in the installation of artificial grass or general landscaping. However, a love of DIY and good, practical problem-solving abilities are essential for making the most of the SmartGrass system.’

The franchise package includes: • Ongoing lead generation; • Commercial client relationship management; • Local and national marketing campaigns; • Social media, website and video content created and handled for you; • National business development, sales and trade exhibitions.

The green light ‘After seven years, we have a lot of experience in this business and are confident that SmartGrass has what it takes to deliver for both clients and franchisees,’ Jack says. ‘Anyone who follows our system can do really well. ‘Contact us today to find out more. If our values align and you’re ready to get started, we’ll send you full disclosure documentation for you to review with your advisors. Should you Advertiser Info be granted the franchise, we’ll arrange SmartGrass launch marketing in your area while www.smartgrass.co.nz/ you are being trained, then your new about-us/franchisebusiness will be up and running – and opportunities/ generating revenue from Day One. ‘We have so much business coming in, and customer feedback has been so positive, that we know there is a bright future ahead. Call me now.’

Contact Jack Kennedy P 0800 TURF NZ M 027 822 9006 franchising@smartgrass.co.nz

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Buying A Franchise

Get the Thinking of right buying or selling a Franchise? advice Franchising Law is a specialised field so it's vitally important to take advice from a firm with the right expertise The Franchise Law team has over 25 years experience in New Zealand, working with major Franchise brands

• We work with Franchisees • We work with Franchisors • We provide supporting legal services

Buying a franchise can be a great way to get into your own business – but there’s still an element of risk involved. That’s why using the right advisors is essential, says Simon Lord

I

f you’re thinking of buying a franchise, you’ll find you have a huge range of opportunities to choose from. There are around 600 different franchises in New Zealand and they cover a huge range of industries and operating styles, from man-and-a-van operations to multi-million-dollar restaurants. Many of our best-known and mosttrusted brands are franchises.

Thada Chapman

Senior Franchise Lawyer Thada is qualified to practice in New Zealand, USA (California) and South Africa. Franchising is her specialist area of law and she brings extensive experience.

0800 SOLICITOR (0800 765 424) thada@franchiselaw.co.nz www.franchiselaw.co.nz

But just because a franchise is well-known doesn’t mean that it will suit your own situation, and it doesn’t mean that every new outlet will be profitable, either. That’s why, if you’re looking at buying any business, you need to take good professional advice so that you can be sure you’ve made the right decision and enjoy the peace of mind you need to focus on growing your new business. Strangely, many people don’t bother to do that when it comes to franchises. Why not? Well, having talked to many new franchisees, it seems that too many people: 1. Assume that everything will be okay because the franchise has a good reputation; 2. Think that by not using a lawyer or accountant they will save money on professional fees that they need to invest in the business; or 3. They use an inappropriate advisor – the family lawyer, for example – who might be great at conveyancing but have little experience and few contacts in the franchise world.

A multi-award winning team

Alas, the people who take these appealing shortcuts often learn an important lesson the hard way. While franchising can be a great route into business for many people, as the various profiles in this magazine show, it’s not right for everyone. Research carried out in Australia a number of years ago found that 20 percent of respondents admitted that they had no idea of what they were getting into when they bought a franchise. It suggested that people are prepared to pay $50,000 or $200,000 for a franchise, but they are not prepared to spend the time or money they should on finding out what they are getting into.

is a division of

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www.conveyancingshop.co.nz

That’s not just scary – it’s crazy. One of the most common causes of franchisee failure is poor choice or inadequate research by franchisees. A small investment now can save a lot of distress later. Franchise New Zealand

Summer 2024

Year 32 Issue 04


Don’t become a bad statistic The failure rate of franchisees in New Zealand is generally very low, but it can and does happen. Whether it’s the fault of the franchisee, the franchisor or something beyond their control like a pandemic, an unsympathetic landlord or a changing market, you don’t want it to happen to you.

RUST REMOVAL + RUST PROTECTION

It’s vital, then, to check out the differences between franchises to make sure that any opportunity really is as good as it seems to be. Here’s why it’s worth spending a little time and money on advisors, whether you’re buying a lawnmowing franchise or a million dollar restaurant: 1. You’ll save time (and maybe even money). Choose experienced advisors and they’ll probably have come across the franchise system you’re investigating before. Even if it’s new to New Zealand, the chances are they will be able to find out more about it from contacts overseas than you will. And if it’s a brand new system, they will at least know the characteristics to look for in a successful franchise. They might cost more per hour than non-specialist advisors, but they will give you better advice and take less time about it. 2. You’re less likely to make mistakes. You might not know what rents or margins are normal in a certain industry, but your advisors should. You might not know whether a sub-lease arrangement leaves you exposed, but your lawyer will. You might be new to business borrowing, but your banker will know what is and isn’t possible – and the fact that you are buying a franchise may mean special terms are available if you talk to the right people. 3. You’ll know what to expect. One of the most important tasks of your advisors is to ensure that you know exactly what the franchise entails and that you know what will be expected of you as a franchisee. That will not only help you to make the right choice of business but also enable you to settle into your new role faster. 4. You’ll be confident your chosen franchise will meet your needs. Whether your reasons for buying a franchise are short-term growth, long-term security or lifestyle, involving advisors and briefing them honestly about your goals will help ascertain whether the business will really meet your needs.

Would you like to convert a combined passion for cars and people into meaningful work? Autoblast is ready to take its vehicle underbody restoration and protection technology and systems to the rest of New Zealand, to protect Kiwi motorists from the damaging effects of underbody rust on vehicles. Be part of pioneering this new franchise group. Receive full training and ongoing support, mentoring and systems designed and developed right here in NZ.

See www.autoblast.co.nz/franchising for more info.

 021 328 435  (09) 443 6574 Glenfield, Auckland  @autoblastnz • www.autoblast.co.nz

Like working outside? A Crest PropertyCare franchise could be the key to securing your financial future

Commercial buildings and business premises need regular exterior maintenance. Crest PropertyCare franchisees provide profitable services like Pure Water Window Cleaning, grounds maintenance and exterior cleaning. Our franchisees receive a high level of operational and administration support. We invoice the customers, remit contract payments twice per month, and look after your accounts and GST returns, allowing you to focus on growing your own successful business.

To find out more call for an info pack on 0800 273 780 | crestpropertycare.co.nz franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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5. You’ll get impartial advice. If you find a business you love, it’s easy to focus on the positives and miss some of the warning signs. For all sorts of reasons, a good franchise may not actually be the right one for you. Advisors can help you see beyond the dream to the reality, and help you make the right decision.

What advice do I need?

We know franchising like the back of our hands We’re highly experienced and passionate about all aspects of franchise law. ASCO Legal has a long history with franchising and authors franchising resources for a market-leading publisher. We work with people in many different fields to assist them with their franchising needs as both franchisor or franchisee.

Contact our friendly team today to discuss your legal needs 09 308 8070

6 Uxbridge Road Howick, Auckland 2014 info@ascolegal.co.nz Proud member and supporter

www.ascolegal.co.nz

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The three key people that you need to speak to are a lawyer, accountant and, if you are going to require finance, a banker. Many franchise professionals believe that getting good legal advice is so important to a prospective franchisee that Franchise Association members have to tell purchasers: ‘You are also required to have the Franchise Agreement explained to you by a solicitor experienced in franchising and you should seek financial advice on the franchise proposition from an accountant experienced in franchising.’ When you buy a franchise, you are getting into a legal arrangement that involves rights and obligations on both the franchisee and the franchisor. It is therefore extremely important that you should have a clear understanding of what those will actually mean to you in practice. How about using an accountant? Well, one of the primary reasons for buying a business is to make money, so you want to ensure that the franchise you are considering is actually a sound proposition and that it can provide the financial returns that you are looking for. An experienced accountant can help you investigate this. See page 76 for financial tips. As for franchise bankers, the good news about them is that they have a huge amount of expertise and knowledge about different franchise systems but they aren’t actually going to charge you anything for sharing it. It’s therefore a simple matter to talk to them fairly early in your researches to find out what they know and start to build a relationship with them.

Franchise New Zealand

Summer 2024

Year 32 Issue 04


How do you choose the right advisor? So how do you ensure that your chosen advisors are the right ones for you? Here are some tips. 1. Don’t assume that your normal family lawyer or accountant has the skills to analyse a franchise opportunity. Franchising is a specialist field and it pays to use specialists. They may charge more per hour but they will know what is and isn’t acceptable, they will have contacts in the field and they may well take less time than someone inexperienced in franchising. 2. L ook for advisors who are demonstrably focusing on the world of franchising already. The Directory in the back of this magazine is a good place to start, as it lists those with specialist knowledge in this area. 3. C hoose people who are able to demonstrate knowledge and experience of franchise systems in the field in which your chosen business is operating. Don’t be afraid to ask for a summary of their relevant experience. There’s an expanded version of the Directory online at www.franchise.co.nz with more details on the top advisors. 4. C heck the reputation of each advisor with your other advisors – some may work particularly closely with other specialists and be able to recommend someone. 5. M ake sure that you choose people with whom you can build a good rapport. You need to be honest with your advisors and trust that they will respect your confidences and give you good advice. In all likelihood, you will be working with them not just while you are buying your franchise but as your business grows, too. 6. B e prepared to pay reasonable fees for professional advice. It’s not worth saving a few dollars at the outset and getting poor advice. Most advisors charge on an hourly basis, so find out what this is and get a written estimate of the likely number of hours involved. Ask to be kept informed in writing of any extra hours incurred.

Finally With the right team of advisors behind you, buying a franchise can be much less stressful – and less risky – than trying to do everything on your own. The trick is to choose the right advisors in the first place, be honest with them and listen carefully to what they have to say. At the end of the day, the decision whether to proceed or not will be yours and yours alone, but if you have listened to the voices of experience then you stand the best possible chance of making the right decision for your future success.

MORE INFO

To work out whether any particular franchise is the right one to help you make the leap into business ownership, you’ll need to do some research and ask lots of questions. While nothing can replace using good professional advisors, there are many helpful articles on the Franchise New Zealand website to help you get started. Here’s a small selection. Where do you start? – how to get into your own business with links to helpful online resources. www.franchise.co.nz/articles/2903 Find the right franchise for you – our guide to finding a franchise that suits your pocket and your dreams. www.franchise.co.nz/article/639 250 questions to ask franchisors – a comprehensive list of questions to help you make the right decision. www.franchise.co.nz/articles/77 Terms you need to know – Franchising has its own jargon which can be pretty confusing to the newcomer. Here’s an explanation. www.franchise.co.nz/articles/3679 Reducing the risks of self-employment –why buying a franchise can make going into business for yourself an attractive option. www.franchise.co.nz/articles/2825 Guarantees - what do they mean? Some franchises offer guarantees of work or income levels. Are they worthwhile? www.franchise.co.nz/articles/242

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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Opportunity: Business & Commercial

GROWING with intent

Jim’s Test & Tag has business waiting for people who want to be happy

M

alcolm Bradley joined Jim’s Test & Tag in 2010 as a franchisee, took on the Hawkes Bay regional franchise three years later, and has just become division franchisor for the whole of New Zealand. ‘It’s such a first-class franchise that it seemed a natural progression,’ he says. ‘It means that local franchisees are supported by someone who knows what the business is about from the inside, and I can tell you that the franchisees are the most important people in the organisation. Happy franchisees mean a healthy, vibrant business.’ And Jim’s Test & Tag franchisees are happy. They provide testing and tagging services for electrical equipment, fire extinguishers and first aid equipment in workplaces throughout the country. By law, equipment needs to be inspected at least annually – more often in many cases – and the regulations ensure regular and repeat business for franchisees.

No qualifications required Malcolm used to be in the laundry industry, but with two small children was looking for a business that allowed quality family time. ‘Jim’s Test & Tag gave me the flexibility I needed, and a lot more besides. You don’t need electrical qualifications, and you get superb training, systems and support.

BUILD YOUR CAREER & BUILD BEAUTIFUL HOMES JOIN THE TRIDENT HOMES FRANCHISE TEAM!

READ OUR FRANCHISE OPPORTUNITY BOOK ON OUR WEBSITE OR GIVE US A CALL DAVID PICKLES P. 021 330 732 NEIL HAWKER P. 027 532 1191

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‘Jim’s has always been clear about its aims: it grants franchise territories, never sells them. We don’t take just Malcolm Bradley anyone, and we certainly don’t want people with no business sense. We tell people, “Find out about us!” Yes, we can tell you everything and make it sound good, but you need to look for yourself. ‘We give everyone a day on the road and tell them to talk to accountants, lawyers and existing franchisees. We’ll provide a list of all the franchisees to phone and if, after all that, you want to come aboard then we’ll train you and give you a business mentor, too.’

Work waiting Jim’s Test & Tag is looking for additional franchisees throughout New Zealand due to demand. ‘Today, compliance is something businesses have to have – apart from increasing penalties for companies that don’t comply, failure to comply with the AS/NZS 3760 standard testing for electrical appliances is a prime target for insurers in the event of a claim. It means there is a huge quantity of work waiting for new franchisees,’ says Malcolm. The franchise fee of $55,000 covers everything bar your vehicle. ‘Several areas in the North Island including Taranaki, Wairarapa and Auckland are in need of regional franchisors as well as franchisees, so there are larger opportunities, too. Jim’s is the largest home-based franchise in the southern hemisphere, Advertiser Info and is currently establishing a headquarters and 0800 call Jim’s Test & Tag centre in Christchurch to support www.jimstestandtag.co.nz further expansion in New Contact Zealand across all its divisions. Malcolm Bradley P 0800 454 654 info@jimstestandtag.co.nz

‘Come and join us – and reap the rewards.’

CHOOSE YOUR FRANCHISE LOCATION AVAILABLE IN GREY

LOYAL COMMITTED RESPONSIBLE SUSTAINABLE WWW.TRIDENTHOMES.NZ

Franchise New Zealand

Summer 2024

Year 32 Issue 04


Opportunity: Food & Beverage

BLACK

GOLD Black & White Coffee Cartel franchisees are about to open their third café

K

iwis take coffee seriously, and there’s nothing better than finding a new favourite regular spot to sit and relax with a great flat white. Black & White Coffee Cartel has been serving up a fun, fresh and funky cup for the modern coffee drinker since 2014. With an onsite microroastery in each café, their turn-key business model helps franchisees bring customers closer to the whole process from bean to cup. It’s a winning recipe, as Christchurch’s Wendy Xu and Michael Wang found – they enjoyed visiting their friend’s Black & White café so much, they bought one of their own. ‘I was a restaurant manager but I love the whole café experience,’ Wendy says. ‘Michael and I were regular customers at Black & White and we loved it. The micro-roastery smells really good, and it’s a real point of difference. And it’s fun!’ she laughs. When the couple were looking to start their own business five years ago, Black & White Coffee Cartel was an obvious choice.

Michael Wang and Wendy Xu: ‘Black & White Coffee Cartel was an obvious choice’

Talking to an existing franchisee gave them a good impression of what to expect, and sitting down with Tony Yin, the franchise’s Chief Operating Officer, confirmed their feeling. There was an existing café available in a location they really liked, so they examined the financial reports, met the staff and the previous owner and went ahead.

‘The Black & White Coffee Cartel model makes us feel really supported, but not controlled. If you find something works for you and it fits the overall brand vibe, they’re open to new ideas. Recently, we were on holiday getting served at a very popular toastie shop and found ourselves looking around thinking, “Hey, this is pretty small and look at what they’re able to do with limited space and a few fresh, quality ingredients.” The Crossing location has lots of offices nearby, and we realised toasties would make a perfect quick lunch for people, so that’s now in the works, too.’

All the help you need

It’s not that hard

‘If you’d asked me to set up a new café by myself, I couldn’t have done a thing,’ Wendy laughs. ‘Black & White Coffee Cartel gave us a great setup, helped us to find the right staff and train them, and we learned how to manage a café and run our own business.’ Two businesses, in fact – once they felt comfortable with how their first café in Plymouth Lane was operating, they added a second in The Crossing. ‘It’s located close to Plymouth Lane and is a tiny, mostly takeaway shop manned by one person, so we can share staff between the two sites,’ Wendy explains. ‘It gives us added exposure and additional income, and with both outlets now thriving, we’re planning to open another full size café early next year in Kaiapoi.’

Set up for success How have they managed to build their business so fast? Wendy explains: ‘Black & White HQ set their franchisees up for success. On-site micro roasting not only gives us a point of difference but makes a big difference to the bottom line, which enables us to grow our business when we are ready. The franchise team are on the ground all the time finding new locations with good potential and when they secure a site, we’re asked if any of the existing franchisees want another location. ‘The Kaiapoi opportunity suits us well – we have an amazing team to make daily operations run smoothly in our existing stores, so we’re able to put more time into the new café. It will be quite different there because we’ve got a big kitchen which gives us the chance to try more things. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Since their franchise model was launched in 2017 Black & White Coffee Cartel has opened 17 cafés throughout the country and has plenty of opportunities for more – including some already-identified locations, as Wendy says. Investment starts from around $350,000 including all training, staff employment and opening support. Franchisees are given the tools to build a successful business, with each owner bringing their own flair to suit their style, location and customers. Wendy has some advice for potential new franchisees. ‘To be successful, you have to maintain a consistently high standard of coffee, food and service. Think about everything you want as a customer, and try to deliver that experience every time. I love knowing what people want and seeing them satisfied – they become like friends, and getting to see them every day makes me really happy.’ She concludes, ‘Black & White makes it easy to get into this business, with all the experience, systems and support you Advertiser Info need. If you want something Black & White Coffee Cartel a little bit different and are www.blackandwhitecoffee.co.nz prepared to invest your time and money in giving your Contact customers what they want, Tony Yin M 022 630 6622 give Tony Yin a call. It’s not tony.yin@blackandwhitecoffee.co.nz that hard!’

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Opportunity: Retail

the total PACKAGE Pack & Send franchisees build million-dollar business from scratch

Jane and Jeremy Bain: ‘Constantly ahead of the game’

I

‘And there are also strong enquiries that come through Pack & Send’s excellent online marketing portals.

n 2013, Jeremy and Jane Bain made a big decision. Just four years after New Zealand’s Pack & Send franchise came to New Zealand, the couple opened a brand-new centre in Takapuna. Neither had ever worked in the freight sector before but, 10 years later, they have a million dollar business and have been named Pack & Send Franchise of the Year for 2022-23. Now their goal is to become the top performers for the whole of Australasia. ‘That might sound unrealistic in our smaller market, but the beauty of Pack & Send is that we offer a service which is much in demand, offering a wide range of courier, freight and packaging under one roof.’ explains Jane. ‘We are a one-stop-shop for sending virtually anything anywhere, and with the growth in online retailing we are very popular with local businesses. ‘Pack & Send is a well-known brand with a global reach. Last year, it became part of MBE Worldwide, which gives franchisees like us the opportunity to expand our capabilities through developing family ties with the other packaging, logistics businesses that come under the MBE umbrella. The result is more business than ever.’

‘That Jeremy and I, along with our daughter Madi and four staff, are generating over $1 million in sales and still growing has to be the best recommendation we can give for Pack & Send as a franchise.’ Nathan Paul, the company’s National Group Manager, says that Pack & Send franchises are available throughout New Zealand for an investment of around $190,000 +gst (including working capital). ‘For a future that’s packed Advertiser Info with opportunity, contact Pack & Send NZ us and find out more,’ he www.packsend.co.nz/own-a-franchise invites. ‘As Jane and Jeremy Contact have demonstrated, if you Luke Martin have an absolute commitment P 0-9 887 9444 to customer service and M 0061 447 711 353 determination to succeed, it’s franchise@packsend.co.nz a great business.’

A future with a franchise Jeremy and Jane’s journey began when Jeremy picked up a copy of Franchise New Zealand magazine and read about Pack & Send. ‘After years of working in supply chain management for a bedding manufacturer, I felt I’d hit the promotion ceiling and should look at doing something for myself,’ says Jeremy. ‘We had just relocated to a new home that didn’t have space for Jane to continue her photo block business, so the time was right. ‘We saw our future with a good franchise where the product or system is proven and processes are in place to succeed, and what I read about Pack & Send really appealed. We could see potential on a number of levels. ‘Franchisees can go out to local businesses and collect items, or customers can drop off what they want to be professionally packed regardless of size or shape. They have the knowledge of how to get items to destinations and the impartiality to recommend the best solutions. Then there’s the big customer benefit of having a professional look after all the documentation required to send items overseas, not to mention the no-nonsense loss or damage warranty. It’s a very well-developed and attractive business model. ‘Once we made contact, the whole process from enquiry, due diligence, approval, comprehensive training in Christchurch and our service centre fit-out took only about three months. ‘They knew what they were doing, and we still can’t speak highly enough of the ‘no limits’ culture and the franchisor team that ensures Pack & Send never stands still. Franchisees are constantly kept ahead of the game, whether it’s online systems such as remote training, or meeting changes in people’s buying habits.’

Word-of-mouth plus online excellence Jane says that recommendations from satisfied customers are big drivers of success, especially amongst online retailers who appreciate the cost and time savings of not having to package their goods and sort out the delivery logistics themselves.

Invest in a Business

THAT DELIVERS PACK & SEND is one of the fastest growing franchises in New Zealand providing a proven franchise opportunity at a great investment level. • New Zealand’s Largest Range of Freight and Packaging Services under one roof • Solid New Zealand Brand & Reputation with Minimal Competition • Proven Business Template & Systems

• Comprehensive Induction, Training & Support • Brand Lead Guarantee • Innovative Online Ordering Platform • Unlimited Profit Potential in the Lucrative Freight & Logistics Industry

Become a PACK & SEND Franchisee packsend.co.nz/own-a-franchise

‘With loyalty strong among customers, as they grow, we grow! We get a lot of business from the art field, too. Galleries and dealers have made Pack & Send the go-to for their specialised packaging and delivery solutions.

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Franchise New Zealand

Summer 2024

Year 32 Issue 04


Opportunity: Home Services

your choice V.I.P. Home Services enables mum to enjoy family and business alike employ staff or sell clients on for other franchisees to service. This can recoup some of their initial investment in one go, and also enables them to concentrate their business in a smaller area, cutting down travel time and maximising profitability. It’s a formula that has worked superbly for so many of our franchisees over more than 40 years.’ Yashmeen agrees. She grew her business rapidly, with V.I.P’s reputation generating enquiries from potential new clients every week. ‘I took on staff for a while, but I found I enjoyed doing the work myself rather than managing others, so I chose to sell off the extra work. I’m a bit of a perfectionist and I actually love cleaning, so it suits me better. I work the hours I choose and have all the customers I can handle – if someone moves away, there is never a problem replacing them.’

Yashmeen Ali: ‘Six years later, I know I made a good decision’

W

ith two small children, the first thing Yashmeen Ali was looking for in her own business was flexibility – and the second thing was an above-average income. ‘I found both with V.I.P. Home Services,’ she smiles. ‘What more could you ask?’ Yashmeen had been working in sales, but after five years with a large company she was ready for a change. ‘I wanted to have my own business, something that would allow me to choose my own hours and clients,’ she explains. ‘I found a V.I.P. cleaning business on Auckland’s North Shore, and immediately liked what I saw.’ Yashmeen arranged to meet Estelle and John Logan, who are V.I.P’s national franchisors for New Zealand. ‘They were both absolutely lovely and crystal clear about the business, and that made my decision easy, but to be on the safe side I also took advice from an accountant who understood the franchising sector. He confirmed that it was a solid business and said, “To succeed, you need to be dedicated.” I thought, “That suits me,” and bought it. It was everything they said and, six years later, I know I made a good decision.’ The modest investment required meant Yashmeen was lucky enough to be a cash buyer, having money saved towards a business. ‘Not needing a bank loan made the whole process quicker, and having no interest payments means more of the profits go into my pocket.’

Proven formula for over 40 years V.I.P. offers two different kinds of franchise: indoor (all types of cleaning) and outdoor (lawnmowing, gardening and other work). Estelle Logan says there is never a shortage of work for franchisees. ‘When they reach the point where they have more work than they can handle, they can choose whether to franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Fitness, honesty and support Another big bonus many V.I.P. franchisees speak of is their increased fitness from the nature of the work – whether indoor or outdoor. ‘I certainly got fitter within a short time of starting in 2017, and I had to stay fit because I had another baby within two years. I was working up until days before giving birth. I now have three children and the business is my baby, too!’ What qualities does Yashmeen believe are essential to succeed as a V.I.P. franchisee? ‘Having a relationship with your clients based on reliability and honesty,’ she replies without hesitation. ‘In many cases I rarely see my clients, as they are at work and give me the keys to their homes. They need to know they can trust you to go into their home, and that trust must be maintained with good communication. ‘With any business there are responsibilities, but with V.I.P. I have found the flexibility I wanted to work round school hours, bring up my family, and run a successful business which I enjoy. V.I.P. has been wonderfully supportive throughout my journey, and I know that I can ask John or Estelle more or less anything at any hour of the day, and they will always find an answer.’

Great lifestyle and income ‘If you’re looking for a good opportunity, V.I.P. offers a very flexible system that can be tailored to your needs,’ says Estelle. ‘Helping people achieve what they want from their businesses has always been important to us, and Yashmeen has been a great example of what you can achieve – even as a busy mum. ‘A V.I.P. franchise is a solid long-term investment that can give you a great lifestyle and above-average income. We provide full training in everything from efficient working methods and equipment maintenance to managing and growing your business, and you’ll enjoy a paid training period before you Advertiser Info start earning. ‘We are currently seeking new franchisees for both services in many parts of the country, with varying investment levels to match your aspirations. Give me a call to learn more.’

V.I.P. Home Services www.viphomeservices.co.nz Contact Nationwide Enquiries P 0800 84 74 96 Estelle@viphomeservices.nz

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Buying a Franchise: Finance

UNDERSTAN Philip Morrison explains what financial reports can tell you about the business you’re buying

P

eople buy a business for many reasons: they want to work for themselves rather than someone else; provide employment for the family; live in an area they choose; enjoy a different lifestyle; comply with residency requirements or any one of a hundred different reasons. Ultimately, though, everyone wants to make enough money to support the family, pay the bills at home, put something away for retirement and have an asset they can build up and sell when the time comes or pass on to a family member. But one of the biggest problems facing anyone buying a business is getting their head around the numbers. That’s true for many people who have business experience, so it’s an even bigger hurdle for newcomers. No matter what your background, though, it’s worth taking the time to read the financial reports and understand what they actually mean before you make your mind up about any opportunity. In fact, it’s essential to making an informed decision, especially when it comes to determining business resilience in the post-Covid environment.

Isn’t it time you had better board meetings? If you’re contemplating a change of career, why not consider owning your own franchise business? With direct access to over 30 well-known franchise brands in locations all around the country, it’s quite likely we have the business opportunity that perfectly fits your lifestyle. Iridium Partners help potential franchisees research, evaluate and navigate the franchise industry to find the perfect opportunity for you.

Contact us today and get some balance back in your life.

Call Meredith on +64 21 209 9496 info@iridium.net.nz www.iridium.net.nz

And it doesn’t end there. The financial reports generated by your accountant and accounting software can help you evaluate how your business is doing, what it needs to grow and how you can make it perform even better. Learn to understand the numbers and you can build a better business. In this article, we’ll talk about three key financial reports and what they can tell you about the business you are hoping to buy – or already own. 1. Profit & Loss Report 2. Balance Sheet 3. Cashflow Report. It’s important to point out that this article won’t replace the need for you to get professional advice from a franchise-experienced accountant, but should help you to understand that advice when you get it.

How much money will the business make? From a financial point of view, the first thing any business buyer wants to know is: ‘How much money is the business making, or could it make?’ The answer can be found in the first of our three reports – the Profit & Loss. This report shows the sales revenue of the business, less the costs of providing the products or services the business sells, and less the overheads of operating the business. It then calculates the profit (or loss) of the business – the bottom line. The Profit & Loss report for a typical franchised business might look like the table on the right. Of course, if the business is an existing franchise with a trading history, the figures shown will be actual sales achieved and costs incurred, so you can see how the current owner has been operating the business and compare them to indicative figures from the franchisor. For example, is the current franchisee spending a higher or lower percentage of revenue on rent or staff compared to others in the group? Any significant differences may point to areas for improvement. On the other hand, if the franchise is a new opportunity, the figures will be forecasts which may or may not be achieved. In general, franchisors are pretty good at forecasting costs based on their experience of other outlets. Where you will want to reassure yourself is in the sales area. What are the predicted figures based on and what are other franchised outlets in similar locations or territories achieving?

What to look for Test each income and expense line for reasonableness. Compare each of the income and expense lines against what you would expect from this

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Franchise New Zealand

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ANDING THE NUMBERS type of business – we call this type of analysis ‘benchmarking’. This will highlight any anomalies that will require further investigation.

Common traps 1. New franchise business earning projections are just that – projections. They are not a representation or guarantee of profitability; they are indicative only, and need to be analysed carefully in your due diligence process.

While any good franchisor will have such statistics available, because they are commercially sensitive the franchisor may not be prepared to make them available until you have joined the franchise. You should therefore ensure that your accountant has relevant experience across a wide cross-section of franchises. Some indicative questions you might consider are:

2. Do your sums – is the return on your investment adequate? Does the profit the business can earn provide an appropriate return, given the risk involved? For example, if you will invest $100,000 for an annual profit of $20,000, this would be a 20 percent return. Government bonds pay only 4 to 5 percent so this might seem a pretty good deal, but they involve a lot less risk (and work!). Again, consult your accountant.

Sales • Is there seasonality? • What are the trends?

3. Finally, it’s important to realise that the profit the business generates is not money you will be able to take out of the business. Profit does not equal cash! (see more about liquidity below).

• Is this a cash business or does it offer credit terms? If the latter, what is the level of bad debts (people not paying)? And how long are customers taking to pay? • What is the sales cycle? What is the average time between quoting a job and closing the sale? • And, for a new franchise, how long will it take to reach the necessary sales levels to reach break-even (where the business is paying for itself) and to start to make a return on the money you are putting into it?

Calculating profit & loss The first figure calculated is called Gross Profit, which is the difference between what you sell a product or service for and the direct costs for delivering that product or service: eg, if you buy a product from your supplier for $4 and sell it to customers for $10, then your Gross Profit is $6. This represents a 60% margin. Sounds good, yes?

PROFIT & LOSS FORECAST

PROFIT & LOSS FORECAST Jan-15 $

Feb-15 $

Mar-15 $

Apr-15 $

May-15 $

Jun-15 $

Jul-15 $

Aug-15 $

Sep-15 $

Oct-15 $

Nov-15 $

Total

Dec-15 $

$

SALES Sales

35,000

40,000

35,000

35,000

40,000

45,000

45,000

45,000

45,000

45,000

45,000

45,000

500,000

35,000

40,000

35,000

35,000

40,000

45,000

45,000

45,000

45,000

45,000

45,000

45,000

500,000

DIRECT COSTS COGS (Cost of Goods Sold)

GROSS PROFIT

5,250

7,000

8,750

12,250

14,000

15,750

15,750

15,750

15,750

15,750

15,750

15,750

157,500

5,250

7,000

8,750

12,250

14,000

15,750

15,750

15,750

15,750

15,750

15,750

15,750

157,500

29,750

33,000

26,250

22,750

26,000

29,250

29,250

29,250

29,250

29,250

29,250

29,250

342,500

OVERHEADS 5,417

5,417

5,417

5,417

5,417

5,417

5,417

5,417

5,417

5,417

5,417

5,417

65,004

Electricity

Rent

375

375

375

375

375

375

375

375

375

375

375

375

4,500

Gas

67

67

67

67

67

67

67

67

67

67

67

67

804

3,750

3,750

3,750

3,750

3,750

3,750

3,750

3,750

3,750

3,750

3,750

3,750

45,000

Wages -Staff Wages -Staff

3,750

3,750

3,750

3,750

3,750

3,750

3,750

3,750

3,750

3,750

3,750

3,750

45,000

Local Advertising & Marketing

2,000

2,000

2,000

2,000

2,000

2,000

2,000

2,000

2,000

2,000

2,000

2,000

24,000

750

1,000

1,250

1,750

2,000

2,250

2,250

2,250

2,250

2,250

2,250

2,250

22,500

Ongoing Franchise Fee (Royalty) 5% Group Advertising Levy 2%

300

400

500

700

800

900

900

900

900

900

900

900

9,000

ACC

267

267

267

267

267

267

267

267

267

267

267

267

3,204

Accounting Fees

162

162

162

162

162

162

162

162

162

162

162

162

1,944

Internet Cost

50

50

50

50

50

50

50

50

50

50

50

50

600

Interest

250

250

250

250

250

250

250

250

250

250

250

250

3,000

Computer Expenses

58

58

58

58

58

58

58

58

58

58

58

58

696

Business Insurance

417

417

417

417

417

417

417

417

417

417

417

417

5,004

Printing, Postage, Stationary

125

125

125

125

125

125

125

125

125

125

125

125

1,500

Telephone, Fax, Mobile

212

212

212

Vehicle Expenses - Fuel, Repairs & Service 483 483 483 But Gross Profit isn’t the Rubbish & Hazard Waste 158 158 158 ‘bottom line’– out of this Other 208 208 208 figure, you still have to pay all 18,799 19,149 19,499 the other things that you need NET PROFIT* 10,951 13,851 6,751 to run your business: rent, * Note :- Net Profit before Owners Drawings, Bank loan interest, Tax and depreciation) rates, electricity, insurance, salaries and all sorts of other costs that you’ll be incurring whether you sell anything or not!

You also need to factor in the ongoing franchise fees. In some franchises, these may be calculated as a percentage of sales or as a mark-up on product, in which case they are directly related to the sales figure; in other franchises, there may be a flat weekly or monthly fee. You’ll want to be sure that the fee is realistic and allows for a fair return given the projected level of sales. And you also need to factor in the financing costs (how much are you planning to borrow to buy the business and what will the repayments be?), and a living wage for yourself and any family members. After including all these items, you’ll end up with a much lower figure called Net Profit. This is the famous ‘bottom line’ that shows the real profit (or loss) for the business and will help you to decide where your future lies. But I’m afraid that’s not the end of it. You also need to consider the fact that some of the assets essential to the business, such as a van or a shop fit-out, will wear out over time and need replacing. Remember you’ll need to pay tax, too. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

212

212

212

212

212

212

212

212

212

2,544

483

483

483

483

483

483

483

483

483

5,796 1,896

158

158

158

158

158

158

158

158

158

208

208

208

208

208

208

208

208

208

2,496

20,199

20,549

20,899

20,899

20,899

20,899

20,899

20,899

20,899

244,488

2,551

5,451

8,351

8,351

8,351

8,351

8,351

8,351

8,351

98,012

Is the business worth it? As we said at the beginning, people buy a business for more than financial reasons. If you’re choosing a franchise for its lifestyle options – eg, because it allows you to work part-time alongside an existing job, or it enables you to work flexible hours or start and finish early – you may not require as much income as you would want from a full-time franchise business. However, you still won’t want to pay more for a business than it is worth, and this is where you’ll need to look at both the Profit & Loss and the Balance Sheet. The Profit & Loss shows the performance of the business, while the Balance Sheet shows a snap-shot of the financial condition of the business at a particular moment in time. It is made up of three broad elements and formatted as followsAssets – What the business owns less

Liabilities – What the business owes

equals

Capital/Equity – The net worth of the business.

77


BALANCE SHEET FORECAST BALANCE SHEET FORECAST Opening

Jan-15

$

$

Feb-15

Mar-15

$

$

Apr-15 $

May-15 $

Jun-15 $

Jul-15 $

Aug-15 $

Sep-15 $

Oct-15 $

Nov-15 $

Dec-15 $

FIXED ASSETS

An example of a balance sheet is shown on the right. Assets are split out according to their order of liquidity – in other words, the amount of time it would take to convert them into cash. They go from Current Assets (such as cash in the bank, which is immediately available), Accounts Receivable (the balance owed by debtors – customers on credit terms who haven’t yet paid), and Stock (including raw materials, work in process and finished goods ready for sale) to long-term assets called Fixed Assets. These long-term assets are typically what generate the cash in the business: eg. Plant & Equipment, Land & Buildings, Motor Vehicles.

Fitout - Fixtures & Fittings

38,000

38,000

38,000

38,000

38,000

38,000

38,000

38,000

38,000

38,000

38,000

38,000

38,000

Plant & Equipment

70,000

70,000

70,000

70,000

70,000

70,000

70,000

70,000

70,000

70,000

70,000

70,000

70,000

Accumulated Depreciation

0

-1,260

-2,520

-3,780

-5,040

-6,300

-7,560

-8,820

-10,080

-11,340

-12,600

-13,860

-15,120

108,000

106,740

105,480

104,220

102,960

101,700

100,440

99,180

97,920

96,660

95,400

94,140

92,880

0

CURRENT ASSETS Bank

0

Stock

5,000

5,000

5,000

5,000

5,000

5,000

5,000

5,000

5,000

5,000

5,000

5,000

5,000

0

25,333

25,333

25,333

25,333

25,333

25,333

25,333

25,333

25,333

25,333

25,333

25,333

5,000

30,333

30,333

30,333

30,333

30,333

32,949

39,400

45,850

52,301

58,751

65,202

71,652

Debtors

0

0

0

0

0

2,616

9,067

15,517

21,968

28,418

34,869

41,319

0

CURRENT LIABILITIES 0

4,333

10,397

16,014

11,385

5,862

0

0

0

0

0

0

0

Trade Creditors

0

7,026

8,637

10,245

13,467

15,075

16,686

16,686

16,686

16,686

16,686

16,686

16,686

Other Creditors

Bank

0

0

44

478

1,348

1,784

2,218

2,218

2,218

2,218

2,218

2,218

2,218

Provision for Tax

NET CURRENT ASSETS

0

0

0

0

0

0

0

893

3,144

5,400

7,661

9,926

12,197

0

11,359

19,078

26,737

26,200

22,721

18,904

19,797

22,048

24,304

26,565

28,830

31,101

0

5,000

18,974

11,255

3,596

4,133

7,612

14,045

19,603

23,802

27,997

32,186

36,372

40,551

0

TERM LIABILITIES Bank loan

TOTAL NET ASSETS

50,000

50,000

50,000

50,000

50,000

50,000

50,000

50,000

50,000

50,000

50,000

50,000

50,000

50,000

50,000

50,000

50,000

50,000

50,000

50,000

50,000

50,000

50,000

50,000

50,000

50,000

0

63,000

75,714

66,735

57,816

57,093

59,312

64,485

68,783

71,722

74,657

77,586

80,512

83,431

0

50,000

50,000

CAPITAL & RESERVES Capital

50,000

50,000

50,000

50,000

50,000

50,000

50,000

50,000

50,000

50,000

50,000

0

25,714

16,735

7,816

7,093

9,312

14,485

18,783

21,722

24,657

27,586

30,512

33,431

0

50,000

75,714

66,735

57,816

57,093

59,312

64,485

68,783

71,722

74,657

77,586

80,512

83,431

0

Retained Earnings

Liabilities are the opposite of assets. They are split out on a similar basis according to when they fall due for payment. Current liabilities are usually those requiring payment within 12 months such as accounts payable (balances owed to your suppliers for purchases of product & services). The ‘cash lock-up’ or liquidity of a business is measured by the difference between the current assets compared to current liabilities. Term Liabilities are those which can be paid off over a longer time such as a bank loan to finance the business, or hire purchase which financed some plant.

To fund you through the period between cash going out (eg, buying stock) and cash coming in (customers buying the items and paying their bills), you’ll need additional funds. This is called working capital and you’ll need to factor this in when you buy the business over and above the purchase price. After all, there’s no point in spending every dollar you have on buying the business if you can’t afford to run it (see our article on working capital at www.franchise.co.nz/article/1872). That’s why the Cashflow Projection is so important – it tells you how much you’ll need to have available as working capital as your business grows.

Capital/Equity is the funds that the franchisee introduces into the This is also a key element to help evaluate the resilience of a business business. For example, the franchise business cost $500,000 to buy during disruptions – another variable to consider and assess in your which is funded by a bank loan of $200,000 and funds introduced of decision-making process. Here’s an example: CASH FLOW FORECAST $300,000. The accumulated CASH FLOW FORECAST profits the business generates Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Total are referred to as ‘retained $ $ $ $ $ $ $ $ $ $ $ $ $ earnings’, and added here. So a Balance Sheet tells you a lot about the solvency of a business and the cash locked up in it or, put another way, the working capital requirements of a business (see below).

RECEIPTS Sales

35,000

39,500

40,250

46,000

51,750

51,750

51,750

51,750

51,750

51,750

51,750

545,250

35,000

39,500

40,250

46,000

51,750

51,750

51,750

51,750

51,750

51,750

51,750

545,250

PAYMENTS Invoiced Costs

11,131

14,141

14,546

15,080

15,753

16,154

16,423

16,423

16,423

16,423

16,423

16,423

185,343

COGS

2,013

6,708

8,722

11,404

14,759

16,771

18,113

18,113

18,113

18,113

18,113

18,113

169,055

Wages -Staff

3,750

3,750

3,750

3,750

3,750

3,750

3,750

3,750

3,750

3,750

3,750

3,750

45,000

62

186

186

186

186

186

186

186

186

186

186

186

2,108

Bank loan Payments

4,601

4,602

4,601

4,602

4,601

4,602

4,601

4,602

4,601

4,602

4,601

4,602

55,218

Overdraft Interest

18

61

110

113

72

17

0

0

0

0

0

0

391

GST

0

0

44

478

1,348

1,784

2,218

2,218

2,218

2,218

2,218

2,218

16,962

21,575

29,448

31,959

35,613

40,469

43,264

45,291

45,292

45,291

45,292

45,291

45,292

474,077

NET CASH FLOW

675

5,552

7,541

4,637

5,531

8,486

6,459

6,458

6,459

6,458

6,459

6,458

71,173

OPENING BANK

0

675

6,227

13,768

18,405

23,936

32,422

38,881

45,339

51,798

58,256

64,715

CLOSING BANK

675

6,227

13,768

18,405

23,936

32,422

38,881

45,339

51,798

58,256

64,715

71,173

Accounting Fees

Can I afford it? Whether you can afford to buy the business or not doesn’t depend so much on how much money you have as how much you need to borrow – and whether the business can afford to service the loan repayments on that borrowing. That comes down to the cash generation ability of the business.

22,250 22,250

Note:

GST inclusive figures

It has been said cashflow is more important than profitability in operating a business. After all, you can own a profitable business and still fail if your cashflow is not managed properly, hence the saying, ‘cashflow is king.’ This where the third report comes in – the Cash Flow Forecast (above). This is a report that you as a franchisee, your accountant and your banker will require in your assessment of any business opportunity. So what does it do that the Profit & Loss and Balance Sheets don’t do? It adds a whole new dimension to the numbers in the Profit & Loss and that dimension is Time. There is a timing difference between when you make the sales on your Profit & Loss report and when the cash is actually paid into your bank account. There’s a time difference between when you pay your suppliers for products and when you sell them to customers. There’s also a difference between when you collect GST and pay it (and your other taxes) to the IRD. Accordingly, you need to calculate how much cash will flow into and out of your business and, most importantly, when.

78

71,173

Finally There is a lot to consider when buying any business and a franchise is no different. Although franchises have the advantage of benchmarking so that targets and performance criteria can be shared across the group, it’s still important for any incoming franchisee to understand the numbers that make their business work. Knowing how to read the three key reports is a vital part of understanding the viability, sustainability and affordability of your business. The good news is that you are not alone. If you’re shopping for a franchise, make sure you consult a franchise-experienced accountant and get the help you need. That way, you’ll know that you’ll get all the information required to make a sound financial decision and set you up for success in your new business. Franchise New Zealand

About the Author Philip Morrison is Principal of Franchise Accountants, fivetimes winners of the Service Provider of the Year award. The specialist accounting practice has evaluated over 250 different franchise brands throughout New Zealand and worked with over 1,000 franchise buyers.

Summer 2024

Year 32 Issue 04


Opportunity: Home & Building

BIGGER & BETTER Mizin Cabin Hire provides a healthy semi-passive income to franchisees

A

s a business owner, the great thing about the hire industry is that your assets are making money for you when someone else is using them. In the case of Mizin portable cabins, that means that once your cabin has been sited on the customer’s property, it’s generating income 24 hours a day, 7 days a week. It’s a benefit that makes a Mizin franchise hugely attractive to anyone looking for a semi-passive income – and it’s backed by standards of construction and service that have seen Mizin named 2023 Hire Company of the Year in the up-to-$2.5m turnover category by the Hire Industry Association of New Zealand (HIANZ). The company also received a Merit Award in the Innovation and Technology category. Now Mizin is looking for more franchisees around the country to join those already experiencing the healthy returns that the business can generate.

Recognised as the best Mary and Gordon Green founded Mizin nine years ago because they saw a gap in the market for better quality cabins than were being offered by other companies. ‘We were right,’ says Mary with obvious pride. ‘Today, our franchisees have nearly 700 cabins hired out around the country, and we have assembly plants on both islands. ‘The HIANZ awards came as a complete surprise. We hadn’t even entered – we were put up for the awards by our peers without our knowledge – so the value was even greater. From a franchisee perspective, these awards have cemented our position as the leading provider of quality portable cabins in the nation. To be recognised in this way reflects the effort we have put in over the years.’ Portable cabin hire is suitable for a wide range of uses: an extra bedroom or home office; site office; shop; clinic or expansion medical centre; and a whole lot more. There are add-on options including heat pumps and even entry ramps for medical professionals, all of which increase hire revenue. Mizin is a WINZ-approved accommodation provider, classified as a NZ Essential Service Company and certified as compliant with NZ Healthy Homes Standards. ‘It means there is massive demand for our cabins for medium and longterm hires, and we are constantly fielding enquiries in our call centre and website to pass on to franchisees. Our approach is, “Learn your customer’s problem, then solve it for them.”’

Warm, dry, healthy – and easy Mizin cabins are warm, dry and healthy, and come in a range of sizes up to 2.4m x 4.8m. Each is built on a steel base with extra thick insulation in the walls, ceiling, and floor cavity to retain heat and reduce noise. They are designed to survive severe knocks and not deteriorate or warp over time. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

HIANZ President Amy Gillies presenting one of the Awards to Gordon and Mary Green of Mizin

The external vinyl cladding has a 50-year life guarantee and the framing is built to housing standards. High-quality carpets, thermal-backed curtains, two sets of double sockets, 10-year fire alarm and electrical certification all come as standard, and there’s even a rear gutter and down-pipe, with deck and canopy. ‘New regulations regarding portable building sizes mean we’ve also been able to construct a model with the ranch slider on the side rather than the end, which is proving very popular as more sunshine gets in when positioned properly,’ says Mary. Ah yes, positioning. One of the earliest innovations Mizin made was to the delivery system. ‘Siting a cabin can call for awkward manoeuvring behind a four-wheel drive, so we developed a self-propelled trailer as part of the package. All a franchisee has to do is unhitch the trailer, switch on its electric motor and use a remote control to steer the cabin into position. Electric rams at each corner lift the cabin, then lower it on to four levelling stabilisers – it couldn’t be simpler! And in really difficult situations, Mizin cabins can also be lifted into position by a Hiab or crane.’

It starts working and goes on working There are currently eight Mizin franchisees around the country, some of whom have taken more than one territory once they experienced the value of the franchise as a secure source of semi-passive income. ‘Like the cabins, our business model is simple, robust and designed for long-term investment,’ Mary continues. ‘We offer a range of entry levels depending on the size of the territory. You can start from $275,000, which will include 10 cabins, the custom trailer and an initial launch package to get you going. With those cabins hired out, you can then grow as large as you like. ‘With weekly hires starting from $85 per week and going up to $185 for a top-of-the-range model with air conditioning, about 100 cabins can generate income of $8,000 to $10,000 per week. This is an attractive proposition to anyone retired or semi-retired, but equally it’s a highly profitable family business for younger generations. It’s easy to run, too – once you’ve agreed a minimum hire period and delivered the cabin, it starts working for you and goes on working.’ Mizin has several territories available right now. ‘We are looking for people who share our pride in the brand, are willing to go the extra mile for clients, and want a business that can provide maximum return for minimum involvement,’ Mary ends. ‘To find out more, contact Gordon today.’

Advertiser Info

Mizin www.mizin.nz Contact Gordon Green M 0274 373 441 gordon.green@mizin.nz

79


LAUNDROMAT OWNER HARD AT WORK The hardest part of owning a Speed Queen self-service laundromat is deciding how you will spend your “work” day. If you are looking for a truly passive income with an excellent return on investment, get in touch to find out more about Speed Queen laundromats.

0800 77 333 7 | speedqueen.co.nz


Opportunity: Retail

Speed Queenequipped laundromats offer investors good returns with remote management

SIT BACK AND RELAX

S

ince starting the Pakuranga Laundromat five years ago, life has only got better for owner Manoj Patel. ‘As a semi-retirement business, it could not be better,’ he says. ‘I have every confidence in the machines and the system. I know I can go on holiday for a couple of months to see family and not worry – my business will carry on earning steadily.’ Manoj was one of the first in New Zealand to convert a coin-operated laundromat to a fully-cashless one. His business was equipped by Speed Queen – the oldest and largest manufacturer of commercial laundry equipment in the world. As Royce Little, head of sales at Speed Queen, says, ‘The company was founded in 1908 and has always been at the cutting edge of technology and trends.’ Manoj’s experience of Speed Queen was as smooth as it was successful. ‘I’ve had several businesses in the past, including one of the last Video Ezy stores in Auckland. I’d always had the feeling that there was a need for a laundromat in the Pakuranga area so I began to research sites and equipment. It quickly became clear Speed Queen offered the most robust machines, the best service, and were well ahead of the game in terms of offering Eftpos and credit card payment. ‘Working with them was drama-free. Speed Queen pride themselves on advising owners about site selection, and the equipment is as robust as they claim. I’ve not had to replace a single machine, and I’m convinced they will run for fifteen to twenty years as intended.’ The company is not a franchise, with laundromat owners operating under their own brand. However, as Royce emphasises, the company does assist you to get up and running. ‘We help with all the essential work from parking criteria to meeting council regulations and demographics. We haven’t built an outlet that has failed yet, and we don’t intend to!’

Cashless is king Manoj initially set up most of his machines to be token-operated. ‘It was a good idea, because people didn’t have to worry about cash and could buy their tokens in advance. It also meant we weren’t keeping cash on the premises. However, in practice it didn’t quite work out. Some people lost or forgot their tokens, while although there was no cash in the machines, the bad guys didn’t know that and we suffered a couple of break-ins.’ Thanks to Speed Queen’s technology, there was a simple answer. ‘I converted all the machines to take Eftpos and credit cards only. This was more convenient for customers, who didn’t mind paying the small transaction fee, and better for me – I was able to get rid of the token machine and have had no further break-ins, so it was a win/win!’ It also made it easier for Manoj to take holidays with no hassle – something which Royce Little of Speed Queen says is key to the appeal of the business. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

‘With cashless operation and remote cloud-based management tools, Speed Queen owners can be anywhere in the world and watch the money appear in their account as the machines do their job!’

Almost perfect Investors all over the country are realising the potential of owning a Speed Queen-equipped business. ‘Self-serve laundromats have become increasingly popular,’ says Royce. ‘They are almost a perfect business opportunity: no staff, cashless, and capable of being run remotely. Even in quite small towns, Speed Queen laundromats are proving highly successful. ‘One of the key factors is plenty of available parking for customers – the only human requirement is a cleaner. Some owners like to do that themselves, as Manoj has done, but he can employ someone when he wants to go away. For anyone seeking a passive income, they are perfect.’ And Manoj agrees. ‘Being able to choose my own working hours, and not needing to be on site all the time is the biggest advantage for me. If you are thinking of setting up your own laundromat, I’d advise you to talk to Speed Queen, learn every aspect of the business thoroughly, then do what most Speed Queen operators do – relax and enjoy life.’

Impressive returns Speed Queen has equipped hundreds of laundromats in New Zealand, and supplied six of the largest laundromats operating in the southern hemisphere. ‘We are now seeking further investors,’ says Royce. ‘A medium-sized investment is between $250,000 and $300,000, with a deposit required of $75-100,000. The return on the total investment is in the region of Advertiser Info 20-30 percent, and we’ve had some Speed Queen owners do much better than that. ‘To find out more, and discuss possible locations, give me a call. It could help you create the future you want.’

www.speedqueen.co.nz Contact Royce Little P 0-9-528 5600 royce@speedqueen.co.nz

81


Franchise Association News

TOWARDS THE FUTURE The Franchise Association has a busy schedule for 2024. Franchisors can play their part

A

fter the excitement and celebrations of the 28th Westpac New Zealand Franchise Awards, the Franchise Association is well into planning activities for the next 12 months. ‘The Awards were a huge success this year, with the whole sector keen to demonstrate its achievements,’ says Robyn Pickerill, the CEO of FANZ. There were over 300 attendees there on the night – a record turnout in recent times –and a good many new names among the finalists and winners. It was a delight to see the pleasure and passion from all who attended, and to hear many of the winners share their personal stories and how much the award meant to them. ‘Planning is already underway for the 2024 Awards, so start thinking about entering now.’ Key dates for entries are in the panel below.

Survey of Franchising 2024 2024 will see the next Survey of Franchising take place, which provides a snapshot of the franchise sector. ‘Despite the size and undoubted success of the sector, many people are still unaware of the massive contribution franchises make to the

The National Franchise Conference: get ready for Tauranga 2024 New Zealand economy, or are wary of franchising as a business model,’ says FANZ Chair Brad Jacobs. ‘That’s why we conduct the Franchising New Zealand Survey every three years to put actual facts and figures in front of the people who need to know – including Government, finance providers, legislators, media and the general public. ‘Since the last Survey in 2021, the business climate has been somewhat turbulent, so it will be interesting to see how franchises have fared. We encourage every franchise brand, whether a FANZ member or not, to take part in the Survey to give the most accurate picture of the sector possible. We’ll be contacting you in early 2024 to ask for your full participation.’ The survey is being conducted once again through Massey University, and all data provided is totally confidential.

Government relations The information gleaned from the 2021 Survey was put to good use prior to the election, when the FANZ Advocacy Team met with Government Ministers, members of the Opposition and MBIE Immigration officials to further develop our relationship and educate them on franchising.

Own a SlipSafe Franchise S EC U RE P ROFITS, ENS U RE SA F ETY! Proven business model Exclusive territories Growing demand Ongoing support Top quality exclusively sourced coatings from around the world Ongoing support Profitable investment

“Inquire now for exclusive territories!” www.slipsafe.co.nz/franchise-opportunities

www.slipsafe.co.nz 82

Franchise New Zealand

0508 754 778 Summer 2024

Year 32 Issue 04


During those meetings, the team expressed concern that the promised review of the Accredited Employers Work Visa scheme, which discriminates against franchisees, has been delayed by a year. ‘We had a very good discussion with Erica Stanford, National Party Spokesperson for Immigration, who shared our concerns,’ reports Robyn. ‘It remains to be seen how the change of Government will affect priorities in this area.’

Board expanded With the seven-person FANZ Board continuing unchanged after the election earlier this year, Samantha Pollock of Cookie Time has been coopted to the Board as an additional franchisor member. ‘Sam has a passion for membership growth and brings insights and enthusiasm from a millennial perspective, which is where future growth will emanate from,’ says Robyn. ‘She also provides some welcome representation from the South Island.’ As well as being one of New Zealand’s best-known brands, Cookie Time brings a wealth of experience to the table having celebrated its 40th anniversary in 2023.

New Board member Sam Pollock of Cookie Time

New members The Franchise Association is the only body representing franchising and setting standards for ethical franchising in New Zealand through its Code of Practice and Code of Ethics, which apply to all members. The latest members to join are: • North End Law

• Two Dollar Things Plus

FANZ members are clearly marked in the Directory on page 84.

Conference in July The 2024 National Franchise Conference will take place from 28-30 July 2024, and the venue will be Baypark Tauranga. Responding to feedback from delegates to conferences in recent years (including the hugely successful event in Christchurch in 2023), the aim is to provide delegates with even more opportunities to blend networking with expertise – hence the name, ConnectXperience. ‘It will be all about the power of connecting,’ says Robyn. ‘Newcomers are always amazed at how approachable everyone is, so this is your chance to engage with industry leaders, thought pioneers and like-minded professionals who bring their wealth of experience to the forefront. ‘With years of collective experience among the 200 or so delegates, each connection is an opportunity to gain valuable insights. Elevate your network, amplify your skills, and immerse yourself in the true essence of franchising. Learn how to improve and grow your network, increase returns for stakeholders and franchisees, and be part of shaping the future. Put the dates in your diary now.’ The FANZ team behind all the 2024 events

Auckland Auckland National Auckland National National Tauranga Auckland

The Franchise Association of New Zealand is dedicated to supporting its members, proudly advancing excellence in franchising. BECOME A FANZ MEMBER AND RECEIVE 􀐩􀐩CREDIBILITY 􀐩􀐩FREE ONLINE TR AINING 􀐩􀐩SUPPORT 􀐩􀐩GOVERNMENT LIAISON 􀐩􀐩NETWORKING 􀐩􀐩FR ANCHISING EXPERTISE

Join today!

2004 Events Calendar 21 February 27 March 19 April 8 May 14 June 5 July 28-30 July 9 November

Franchise support, where and when you need it.

FANZ Twilight Session FANZ Twilight Session Franchise Awards registrations open FANZ Twilight Session Franchise Awards registrations close Franchise Awards submissions close National Franchise Conference Westpac New Zealand Franchise Awards

Phone 09 274 2901, or visit www.franchiseassociation.org.nz

The event calendar is regularly updated, so for the latest details of what’s on around the country plus online events, please visit the Franchise Association website at www.franchiseassociation.org.nz, email contact@franchise.org.nz or phone 0-9-274 2901

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

83


Westpac Directo Over 275 different franchises What does it cost?

What’s available?

How many are there?

What do they do?

Who do I contact?

Health & Fitness

$200,000

Total body results in a quick, convenient kickboxing and functional fitness workout.

10 700+

M 0061 27 672 2312

AA Auto Centre

Auto Services

$150,000

Become a premier provider in the vehicle service, repair and inspection market.

38 38

P 0800 500 333 option 2

AA Driving School

Leisure & Education

$30,000

New Zealand’s leading driver training organisation seeks motivated driving instructor franchisees.

120 120

P 0800 723 239

Home & Building

$72,500

Proven international franchise operating in 19 countries around the world. The house inspection industry is rapidly growing with pre-purchase inspections, P testing, asbestos testing, maintenance inspections, Healthy Homes and Safe & Sanitary reports. We are now looking for further inspectors nationwide.

18 200+

John Goodrum M 021 945 140 E john.goodrum@abuyerschoice.co.nz W abuyerschoice.co.nz

Accessman

Home & Building

$1,000,000

New Zealand’s leading hire company supplying scissor lifts, cherry pickers and knucklebooms. There are exciting new franchise options available throughout the North Island. A unique opportunity exists for the right person to work their way into a franchise ownership role.

8 8

Lena Harrington P 0-3-341 3566 M 021 361 622 E franchises@accessman.co.nz W accessman.co.nz

ActionCOACH New Zealand

Business & Commercial

$70,000

Join ActionCOACH in New Zealand for a fulfilling career as a business coach. Transform lives and businesses with a guaranteed business model and extensive support. Be your own boss and enjoy the rewards.

12 1100+

Kathryn Daroczy P 0061 1800 508 364 E kathryndaroczy@actioncoach.com W actioncoach.nz

Active+

Health & Fitness

$20,000

North Island-wide chain of physiotherapy and rehabilitation clinics, offering multi-disciplinary services of physiotherapy, occupational therapy, pilates and exercise rehabilitation, ACC rehabilitation contracts, health and wellness services. Operating since 1990. Previous health services experience preferred.

22 22

Mike Bignall P 0800 224 486 M 021 1672 888 E mike.bignall@activeplus.co.nz W activeplus.co.nz

Ali Jamb

Home & Building

$20,000+

Ali Jamb installs powder-coated aluminium garage door jambs. Greenfield opportunities for enthusiastic franchisees, with full training available. Robust and cost-effective design is increasing demand for supply to building projects across New Zealand. Profitable business model refined over 20 years. Exclusive territories available.

1 1

Darren Peattie P 027 248 3677 E tauranga@alijamb.co.nz W alijamb.co.nz

Altitude Pole & Fitness

Health & Fitness

$125,000

Altitude Pole offers pole dance and fitness-based classes in studios nationwide.

11 11

P 021 880 345

Food & Beverage

$750,000$1.2m

Market leader in sales and distribution of dairy products and beverages throughout New Zealand including Anchor, Primo, Mammoth, Mainland, and Kapiti. National franchise structure operating since 1992 offering exclusive territories. Looking for people with business and sales acumen, a can-do attitude and great leadership qualities.

50 50

Shannon Davidson E anchorfranchise@fonterra.com W anchor.co.nz

Health & Fitness

$500,000$700,000

Anytime Fitness provides 24/7 high value training environments with top-of-the-range equipment.

58 5000

M 021 226 7186

Business & Commercial

$20,000

Aramex, formerly Fastway Couriers, is an award-winning franchise system that provides local and national courier and freight services at competitive prices. Over 35 years’ experience, multiple industry awards and franchisees across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies.

275 1600

P 0-6-833 6333 E recruitment@aramex.co.nz W aramex.co.nz

Armstrong Smarter Security

Business & Commercial

$150,000

Armstrong for smarter security. Retail and mobile locksmith and alarm specialists.

18 18

P 0-9-415 0585

At Your Request Franchise Group

Home & Commercial

$14,000

NZ’s premium home, commercial and lawn service franchise system.

200 200

P 0800 297 297

Auto Services

P.O.A.

New Zealand franchise Autoblast has perfected a new method for vehicle underbody rust removal and rust prevention. We are seeking partners who firstly believe in customer service excellence, and who have an appreciation for all things automotive and their aesthetics.

1 1

David Kirkham P 094 443 6574 E david@autoblast.co.nz W autoblast.co.nz

Baby On The Move

Retail

$350,000

Specialising in rental and sales of baby and toddler car seats and other products.

14 14

P 027 472 7040

Bakers Delight

Food & Beverage

$150,000$400,000

With over 30 years of experience, Bakers Delight is a successful franchise business with a growing network of over 700 bakeries spanning across four countries. Bakers Delight has a proven business formula which provides comprehensive training and on-going support.

27 700+

P 0800 225 388 E franchiserecruitment@bakersdelight.com.au W bakersdelight.com.au

BarberShopCo

Health & Beauty

$50,000

Join the fast-growing men’s grooming industry. Looking for people and leadership skills.

25 25

P 022 046 3372

Bedpost

Retail

$150,000

New Zealand’s premium specialist bedding and bedroom furniture retailer with a focus on superior customer service, top brands and expert advice. Looking for motivated owner operators passionate about selling and providing a high level of customer service.

16 16

Graeme Doak M 021 665 923 E graeme@bedpost.co.nz W bedpost.co.nz

Beds R Us

Retail

P.O.A.

Join NZ’s largest independent bedding group. Franchise opportunities available with full support.

46 46

P 0-9-972 3022

A Buyer’s Choice Home Inspections

Anchor Franchise

65

14

Anytime Fitness Aramex

Autoblast

84

10

69

description

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand

Summer 2024

FANZ

9Round

company

number in NZ, globally

industry

investment from

page number

A-B Franchise and Business Opportunities get more information

Year 32 Issue 04


tory of Franchising 84 Franchise and Business Opportunities

94 Specialist Advisors

96 Other Services

Looking for a business opportunity but don’t know where to start? Choose by industry

We have divided all the opportunities into ten main industries. Just look down the third column to select the type of business you are interested in. You can also search the Directory by industry online at www.franchise.co.nz

Choose by investment

The ‘Investment’ figures quoted in the fourth column are for guidance only and may not include GST, equipment, working capital or other items unless specifically included. You should confirm such items direct with the franchise concerned.

Note

Choose by type

Listing information is supplied by that particular entity. The symbol in the FANZ column denotes a member of the Franchise Association. You are advised to confirm the accuracy of the listing and the membership status of any entity. Neither the sponsors of this Directory nor FANZ nor the publisher accept liability for any omissions or errors.

The description contains a brief description of the franchise and may include information on the type of people the opportunity is best suited to. More information can be found online at www.franchise.co.nz

21

Home & Building

$45,000$65,000

Biform offers an environmentally friendly, low maintenance, alternative to traditional hardwood timber. Strong presence in the industry in a market with growth potential. Offers composite decking, screening, and flooring solutions. Multi-generational family-owned business operating successfully since 2004. Full training provided.

5 5

Tau Aupa’au M 021 640 006 E tau@biform.co.nz W biform.co.nz

Big Fig

70

Food & Beverage

$150,000

Big Fig’s ‘slow food, served fast’ concept is a Wanaka legend, thanks to delicious, authentic cooking, family vibes and ready-to-go-convenience. Now we’re looking for energetic folks to join the family and give the rest of New Zealand the incredible big Fig experience.

1 1

Karen Lahood P 021 902 6593 E franchise@bigfig.co.nz W bigfig.co.nz

Food & Beverage

$450,000

NZ’s number one local chicken restaurant where good vibes are free range only!

5 5

P 027 263 333

Food & Beverage

$350,000$450,000

18 Join the third wave of coffee today. Exciting opportunities to join NZ’s rapidly growing 18 first micro-roasting coffee company franchise. Offering turn-key cafés with a competitive operational model. Full training and support provided. We have brought the independent coffee shop to the masses.

Tony Yin M 022 630 6622 E tony.yin@blackandwhitecoffee.co.nz W blackandwhitecoffee.co.nz

BoatsmartHQ

Auto & Marine Services

$20,000

Unique franchise opportunity to manage a fleet of marina or drystack-based boats.

9 9

M 021 173 0938

Bodypulse

Fitness, Health & Beauty

$160,000$240,000

Bodypulse’s unique selling proposition offers a revolutionary fitness concept combining state of the art wireless Electro Muscle Stimulation (EMS) technology and systemised coach-led workouts at our private boutique studios. Thousands of EMS studios have become successful and now the concept has reached New Zealand.

2 2

Mitchell Wilson M 021 648 642 E m.wilson@bodypulse.co.nz W bodypulse.co.nz

Breakers Restaurant

Food & Beverage

$100,000$450,000

Relaxed, NZ beach-themed family restaurants. Fast and affordable dining since 1997.

8 8

P 0-6-834 0537

Bricks 4 Kidz

Leisure & Education

$75,000

Be part of an established and globally awarded children’s education franchise. Over 10 years, Bricks 4 Kidz has developed a unique and inspiring business model. Make an impact on our future generations and receive the support of training, resources and expertise. Come build with us!

8 750

Lorraine Yu P 0800 LEGO4K M 021 222 6033 E lyu@bricks4kidz.com W bricks4kidz.co.nz

Brumby’s Bakery

Food & Beverage

$300,000$450,000

Brumby’s has been part of the New Zealand bakery market since 1995, serving local communities wholesome, natural baked goods. Brumby’s artisan approach to baking utilises only natural ingredients, with no preservatives or additives, and products handmade fresh from scratch every day to our exclusive recipes.

6 250+

Alistair Boyd P 022 165 6649 E alistair@ccbs.co.nz W brumbys.co.nz

BurgerFuel

Food & Beverage

$500,000

BurgerFuel is a leader in the gourmet burger market, dedicated to serving high quality burgers in an atmosphere as charged as the food. Combined with fun and irreverent marketing campaigns BurgerFuel creates the perfect environment for franchisees to grow and enjoy their business.

56 79

Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W burgerfuel.com/nz

Burger Wisconsin

Food & Beverage

$150,000$250,000

At Burger Wisconsin, it’s always been about the food. Now is an exciting time to join us, with new sites planned throughout New Zealand and an existing store refresh programme underway. It’s a gourmet opportunity for operators with good taste.

24 24

Brittany Jackson P 0-9-973 4559 E franchising@mrhltd.com W mariposa.nz

Business Consulting New Zealand

Business & Commercial

$68,250

Business Consulting New Zealand is seeking experienced and committed professionals who want to help business owners succeed. Highly profitable and flexible lifestyle opportunity with all training, systems and Head Office support provided. Enquire today to find out more about this opportunity.

8 8

Julius Bloem P 027 746 0073 E julius@businessconsultingnz.co.nz W businessconsultingnz.co.nz

Caci

Health & Beauty

$150,000$300,000

At Caci we love what we do! Helping New Zealanders with what we call ‘skin confidence’. Now is your chance to join the team, become a Caci clinic owner and enjoy the benefits of being part of a successful New Zealand business.

80+ 80+

Penny Chapman P 0800 266 119 M 021 959 933 E penny.chapman@fabgroup.co.nz W caci.co.nz

Café Botannix

Food & Beverage

$480,000

Contemporary deli cafés serving organic coffee and organic food options in Palmers garden centres.

9 9

P 021 483 500

Café2U

Food & Beverage

$82,000$160,000

Follow your dream of business ownership with the support of the world’s largest mobile coffee van franchise in the fast growth coffee industry. Café2U provides opportunities for small business entrepreneurs to deliver great coffee and food to businesses, events, and functions.

11 240+

Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W cafe2u.co.nz

Cambridge Homes

Home & Building

$150,000

Offering driven, motivated people the opportunity to become a Cambridge Homes franchisee.

7 7

M 021 409 763

Carl’s Jr.

Food & Beverage

$1,000,000

We are looking for enthusiastic franchisees to join the Carl’s Jr. team.

18 1300+

P 0-9-525 8700

Carpet Court

Retail

$250,000

New Zealand’s largest flooring retailer. The size of the Carpet Court group means that Carpet Court franchise partners benefit from the advantages of scale when it comes to all aspects of business, including buying power, marketing, product range and other business support services.

57 57

Colin Jones M 027 453 4876 E support.office@carpetcourt.nz W carpetcourt.nz

Bird On A Wire Black & White Coffee Cartel

73

Search the Westpac Directory of Franchising at www.franchise.co.nz

FANZ

Biform

description

number in NZ, globally

industry

company

investment from

page number

Franchise and Business Opportunities B-C get more information

85


description

FANZ

number in NZ, globally

industry

investment from

company

page number

C-E Franchise and Business Opportunities get more information

Cartridge World

Computer

$100,000$125,000

The largest, most experienced printer cartridge refilling company worldwide. Franchisees operate from retail premises, refilling cartridges, retailing new cartridges and other printer consumables. Easily learned, full training provided. Includes stock, plant, training and licence fee. We stand behind our product with a 100% satisfaction guarantee.

43 1650

Peter Mitropoulos P 0061 1300 767 223 E pm@cartridgeworld.com.au W cartridgeworld.co.nz

Cash Converters

Retail

$650,000

Looking for an exceptional return on your investment? We’re New Zealand’s favourite place to buy and sell, the world’s largest second-hand dealer and market leader in short term credit services. With more than 700 stores internationally you’ll be buying a tried and tested, well respected brand.

28 700+

Colin Mahoney P 0-9-281 7334 E enquiries@cashconverters.co.nz W cashconverters.co.nz

Central Landscape & Garden Supplies

Home & Building

P.O.A.

Landscape and garden supply yards providing bulk and bagged products. Pick-up and deliveries. Will suit hands-on owner operators with a passion for excellent customer service who take pride in customer satisfaction.

9 9

Mike Armour P 0-9-273 5352 M 0274 506 639 E mike@centrallandscapes.co.nz W centrallandscapes.co.nz

Choices Flooring

50

Retail

$200,000$250,000

Be part of a new flooring retail opportunity in New Zealand where you will become part of an innovative and successful flooring brand. Choices Flooring offers the systems, training, marketing and online support needed to be a successful retailer in the retail flooring industry.

7 140

John Nicholls P 027 322 8679 E john.nicholls@choicesflooring.co.nz W joinchoicesflooring.co.nz

Cleancorp

63

Business & Commercial

$22,000+

Cleancorp offers commercial cleaning franchises. Seeking committed people to deliver great service. We source and acquire commercial cleaning contracts for our franchisees who are provided with full training, ensuring the same professional standards are offered to all customers.

111 111

Loraine Reinsfield P 0-9-304 0599 M 021 944 636 E loraine@cleancorp.co.nz W cleancorp.co.nz

Clean Planet

Business & Commercial

$20,000

Work for yourself with the support of our proven processes and systems.

130 130

P 0-9-622 0828

Clean Rite

Home & Commercial

$15,000$55,000

Home and commercial cleaning – no job is too big or too small.

21 21

P 0800 101 216

Business & Commercial

$18,000

An established, award-winning franchise with nearly 300 franchisees operating throughout NZ. This cleaning franchise offers quality cleaning at competitive prices. Franchisees utilise the well-developed systems and technical expertise to become successful business owners. Comprehensive training, equipment, uniforms and business cards are provided.

280 280

Greg Paget P 0800 800 055 E gregpaget@cleantastic.co.nz W cleantastic.co.nz

Cobb & Co.

Food & Beverage

$500,000

Welcome back to Cobb & Co., New Zealand’s original restaurant chain. With unbeatable brand 8 recognition, enviable buying power, proven profitability and on-going support from Cobb Group, 8 it’s not hard to see why owning a Cobb & Co. is a special opportunity.

Ben Gower P 0-7-281 1197 M 0204 1007 007 E ben@cobb.co.nz W cobb.co.nz

Coffee Culture

Food & Beverage

$350,000+ Coffee Culture is the South Island’s leading boutique group of coffee shops. We’re currently expanding and need passionate coffee lovers to join us. With over 22 years’ experience, we offer support and training that’s second to none.

20 20

Sacha Coburn P 0-7-855 3996 M 027 475 0390 E sacha@coffeeculture.co.nz W coffeeculture.co.nz

Business & Commercial

$15,000

Local publication Coffee News has been a staple in NZ hospitality venues for over 20 years. It’s perfect for a small business (or a starting real estate agent) to create positive cashflow in challenging market conditions. Average operator works one day per week.

22 580

Rudy Kokx P 0800 22 77 82 M 021 421 346 E rudy@coffeenews.co.nz W coffeenews.co.nz

Coffix

Food & Beverage

$100,000

Offers exceptional Fairtrade coffee at a fair price. Ethical and environmentally responsible company.

15 15

M 021 287 2220

Colourplus

Retail

$200,000

Colourplus offers a range of top quality giftware and decorating accessories.

29 29

P 0-9-818 9215

Cleantastic Commercial Cleaning

Coffee News NZ

37

71

Columbus Coffee

57

Food & Beverage

$250,000$450,000

71 NZ’s premium café franchise. Highly recognised and trusted brand offering customers 71 exceptional coffee and chef-prepared food. Supreme Franchisee of the Year and Food and Beverage Franchise System of the Year 2015/16. Suit owners with passion for coffee, food and the value of customer relationships.

Jon Hassall M 028 8500 1300 E jon@columbuscoffee.co.nz W columbuscoffee.co.nz

Cookie Time

82

Food & Beverage

$100,000

A Cookie Time franchise offers business ownership plus support from an iconic Kiwi company, home to much-loved brands including Cookie Time, Bumper and OSM. A select number of rare opportunities available to become a franchisee distributing snacks and smiles as long-term franchisees retire from business.

45 45

Dawn Cleary P 0800 266 543 E franchise@cookietime.co.nz W cookietime.co.nz

Cookright Kitchen Services

Food & Beverage

$70,000

Cookright, the kitchen hero, saving kitchens time and money. Deepfryer, overhead filter and hood cleaning. Cooking oil filtering. Oil and kitchen consumables product sales. Cookright has significant income potential with minimal competition for motivated, hard-working, practical operators who can sell and are well organised.

31 31

Steve McMullen P 0800 804 104 M 029 770 0994 E steve@cookright.co.nz W cookright.co.nz

Corporate Cabs

Business & Commercial

P.O.A.

Corporate Cabs is New Zealand’s most professionally driven cab service.

200+ 200+

P 0800 789 789

CrestClean

2

Business & Commercial

$10,000

Get your work-life balance right with a CrestClean cleaning franchise. If you are looking for a simple business with low risk and a high profit margin, a CrestClean franchise ticks every box. Winners of the 2021 Westpac Supreme Franchise System of the Year award.

708 708

Sam Lewis P 0800 273 780 E franchisesupport@crestclean.co.nz W crest.co.nz

Crest PropertyCare

69

Business & Commercial

$15,000

Grow a profitable business and enjoy a flexible workday with a Crest PropertyCare franchise. Working side by side with CrestClean teams to provide quality outdoor maintenance services through our franchisee network, Crest PropertyCare offers a business opportunity with the flexibility to suit your lifestyle.

23 23

Sam Lewis P 0800 273 780 E info@crestpropertycare.co.nz W crestpropertycare.co.nz

Crewcut

Home Services

$16,000

Crewcut is a lawn and garden maintenance franchise with businesses for sale. For over 26 years we’ve had operators providing lawn mowing, hedge trimming, section clearing, and gardening to Kiwis all across New Zealand. Buy a business with support, strong branding, and values.

260 260

Pauli Horgan P 0800 800 286 E pauli@crewcut.co.nz W crewcut.co.nz

Cutshop

Home & Building

$450,000

Own and manage a Cutshop programming and production team, producing high quality cabinetry for kitchens, wardrobes, garage shelves and more. Cutshop franchisees provide bespoke products in a vibrant new-build and renovation sector where existing trade production can’t keep up with the growing market.

4 4

André Hofer P 0-9-666 0632 M 021 879 413 E andre.hofer@cutshop.com W cutshop.com

Design Builders

Home & Building

$160,000

Thriving, established business with an outstanding reputation for our quality of work.

10 10

P 0800 456 456

Diamond Fusion

Home & Building

$50,000

Seeking motivated people with great sales ability and focus. Full training provided.

8 8

M 021 234 4170

Donut King

Food & Beverage

$280,000

Seeking fun franchisees with a customer focus to serve our famous, fresh donuts daily.

5 300+

M 022 424 6528

DrainPro

Home & Building

$40,000

DrainPro specialise in residential new builds, tank installations and light commercial works, with franchise opportunities available nationwide. Whether you’re an existing business struggling or a tradesman looking to go out on his own, Drainpro have the experience to help you develop a successful business.

4 4

Nathan Williamson P 0-3-342 1278 M 021 217 1616 E nathan@drainpro.co.nz W drainpro.co.nz

Dream Doors

Home & Building

$75,000

Sales of made-to-measure replacement kitchen doors and benchtops for retail and trade customers. Seeking hard-working, sales-driven, computer literate go-getters who are willing to follow a dynamic international business model proven on three continents.

13 60+

Derek Lilly M 027 213 5133 E del@dreamdoors.co.nz W dreamdoors.co.nz

Driving Miss Daisy New Zealand

Home Services

$40,000$45,000

80 Driving Miss Daisy is NZ’s No.1 companion driving service. Currently we have 80 territories in operation. If you are interested in becoming the next Daisy in this growth industry, call us today. 117 Our NZ franchises are an extremely affordable small business option.

Jack Harper/Ange Mill P 021 503 325 E ange@drivingmissdaisy.co.nz W drivingmissdaisy.co.nz

Home & Commercial

$100,000$750,000

Ecomist is an exciting business opportunity, based on both website and face-to-face sales of automated insect control and odour control fragrancing systems and products, to both commercial and residential customers; accompanied by the provision of residential and commercial pest control services.

20 56

Ian Robertson M 027 433 4513 E ian.robertson@ecomist.co.nz W ecomist.co.nz

Ecomist

86

8

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand

Summer 2024

Year 32 Issue 04


description

FANZ

industry

number in NZ, globally

investment from

page number

company

Franchise and Business Opportunities E-H get more information

EduExperts

Education

$100,000

EduExperts offers a variety of after school tutoring programmes for primary, intermediate and high school children of all nationalities, aimed at helping them excel in their education and overcome any learning difficulties they may have.

12 14

Jenny Jin P 0-9-520 1800 M 021 229 5378 E HQ@eduexperts.co.nz W eduexperts.co.nz

Electrify.nz

Retail

$25,000

Seeking people with passion and ambition to be a specialist e-bike retailer.

11 11

M 021 644 405

EmbroidMe

Business & Commercial

$150,000

15 EmbroidMe is New Zealand’s largest uniform and promotional products business. EmbroidMe focuses on the business-to-business market providing apparel for uniforms and branding them. 300 Low stock, low staffing, high repeat, high margin, Monday to Friday business. We’re looking for business-minded people, no industry experience required.

Epiphany Café

Food & Beverage

$200,000

Epiphany Café are seeking people who are committed to excellence. Our point of difference is unique products such as homemade artisan donuts. This is more than just a business venture, we work hard, enjoy what we’re doing, and know how to have fun while achieving our goals.

28 28

Jeths Lacson M 021 337 329 E admin@epiphanycafe.co.nz W epiphanycafe.co.nz

Esquires

Food & Beverage

$300,000$450,000

At Esquires Café our franchise partners tailor their food to the local market from our extensive menu library. We don’t dictate the menu, we allow the freedom for you to be a true entrepreneur while ensuring you have comprehensive support from our team.

21 100+

Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W esquirescafe.co.nz

Home Services

$60,000

We are the largest franchise group providing window and door maintenance services to homes throughout New Zealand. The Exceed franchising model is designed to give our franchise owners every opportunity for success with over 30 years’ worth of tried and trusted systems.

29 29

Travis Sherlock P 021 0222 7719 E travis.sherlock@lasergroup.co.nz W exceed.co.nz

Fibrenew New Zealand

Business & Commercial

$90,000

Home-based, mobile franchise - experts in leather, vinyl and plastic restoration.

10 245+

P 0-3-374 3366

Fifo Capital

Financial Services

$49,500

Provide working capital funding for small businesses.

6 60+

P 0-9-302 0949

FiSBO Property

Home Services

$15,000

FiSBO is New Zealand’s only hybrid real estate marketing company, replacing what agents do with our proven technology and marketing services. We are looking for like-minded people to grow the brand throughout New Zealand. Full training and ongoing support. No real estate licence needed.

1 1

Ben Keehan M 021 738 769 E ben@fisbo.nz W fisbo.co.nz

Fix It Building Services

Home & Building

$5,000

This franchise takes care of everything from building repairs to renovation and additions.

11 11

P 0-4-566 0297

Flex Fitness

Health & Fitness

$300,000$650,000

Flex Fitness is a New Zealand owned and operated 24-hour gym franchise.

35 35

P 0-7-850 5556

Home & Building

$150,000$250,000

Flooring Design has centralised systems, creating powerful and efficient business practices, leading to profitable franchisees. Full industry and systems training is provided along with ongoing sales seminars for franchisees and salespeople. Successful applicants are driven to work with our systems to drive their new business.

23 23

Jeremy Yeoman M 022 602 8482 E jeremy@flooringdesign.co.nz W flooringdesign.co.nz

Footloose Shoes

Retail

$150,000

Need a passion for fashion and the desire to own your own business.

19 19

M 021 934 080

Freedom Companion Driving Services

Home Services

$32,000

31 Freedom Companion Driving Services provides transport services for those requiring safe, caring transport. With the population of New Zealanders aged 65+ projected to double over the 31 next 25 years there has never been a better time to own a Freedom Drivers franchise.

Retail

$2,000,000

Wholesale Distributors Ltd is the franchisor for the SuperValue and FreshChoice group of supermarkets. All our stores are locally owned and operated and totally community focussed. We are looking for franchisees who are customer-focussed with proven business experience. Opportunities available nationwide.

33 33

David Callaghan M 027 494 8361 E david.callaghan@woolworthsnz.co.nz W freshchoice.co.nz

Fritz’s Wieners

Food & Beverage

$80,000

Exclusive bratwurst sausages served in a fresh baguette. Excellent return on investment.

7 7

P 0-3-789 5078

Generation Homes

Home & Building

P.O.A.

We build houses for clients all over New Zealand for a fixed price and on a time guarantee.

14 14

M 0274 908 399

Giggle Entertainment Network

Business & Commercial

$100,000$175,000

Giggle boasts over 1,200 locations with over 1,000,000 people p/w past our screens.

16 16

P 0-6-355 3480

Gloria Jean’s Coffees

Food & Beverage

$300,000$500,000

Gloria Jean’s is proud to be an energetic, international award-winning café brand with a proven 9 900 business model and support systems. We are searching for franchises with the desire and drive to run a successful, fun business, partnering with us to grow the brand in NZ.

Green Acres Franchise Group

Home Services

$24,000

Green Acres was founded in 1991 and is proudly kiwi owned and operated. With 30 years’ experience we are one of the longest running NZ-owned franchise systems. We have over 400 franchisees controlling their own future path. Ask about our Big Business model today.

400+ 400+

Jason Hill P 0800 692 643 E jason@greenacres.co.nz W joingreenacres.co.nz

Green Homes NZ

Home & Building

$20,000

Design and build sustainable, high performing and energy efficient homes for Kiwis.

6 50

M 027 255 0000

Guthrie Bowron

Retail

$250,000

The number one home decorating franchise in New Zealand, specialising in paint, wallpaper, custom-made curtains and blinds, flooring and decorating tools. Franchisees benefit from an established name, a strong support system, central purchasing negotiation and active national advertising campaigns.

45 45

Alan Heatlie P 0-9-306 1040 E alan@guthriebowron.co.nz W guthriebowron.co.nz

Habitual Fix

Food & Beverage

$185,000

Our purpose is to turn the world into fresh and healthy food fanatics.

10 10

M 027 442 9531

Harrisons Carpet & Flooring

Home & Building

$150,000

Harrisons Carpet & Flooring is one of the most successful franchise businesses in New Zealand and is experiencing very high customer demand across the country. We are looking for passionate people to join our nationwide Carpet & Flooring franchise network.

50 50

Dan Harrison P 0800 102 004 M 021 242 4131 E danh@hah.co.nz W harrisons.nz

Harrisons Curtains & Blinds

Home & Building

$45,000 $70,000

Love fashion, interior design, and have a flair for sales? Own your own business doing what you love, supported by the most trusted franchise network. We are looking for passionate people to join our 20 strong nationwide Curtains & Blinds franchise network.

33 33

Dan Harrison P 0800 102 004 M 021 242 4131 E danh@hah.co.nz W harrisons.nz

Harrisons Solar Energy

Home & Building

$40,000 $80,000

Harrisons Solar Energy is one of the most successful franchise businesses in New Zealand and is experiencing very high customer demand across the country. We are looking for people passionate about sustainability and technical sales to join our nationwide Solar Energy franchise network.

24 24

Dan Harrison P 0800 102 004 M 021 242 4131 E danh@hah.co.nz W harrisons.nz

HB Laser Skin Clinics

Health & Beauty

$20,000

Opportunity for state-of-the-art therapeutic laser training from leaders in the industry.

6 6

M 027 357 6272

Health 2000

Health & Beauty

$70,000+

The Health 2000 group comprises members who have a passion for natural health.

52 52

M 021 655 920

Exceed

Flooring Design

FreshChoice

30

23

42

Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz

Julian Smith P 0800 333 499 E franchises@freedomdrivers.co.nz W freedomdrivers.co.nz

Stuart Howard P 021 800 769 E stuart@ccbs.co.nz W gloriajeanscoffees.nz

TALK TO OUR FRANCHISE SPECIALISTS TODAY ON 0800 177 007. Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at www.franchise.co.nz

87


Hell

$200,000

A brand with attitude that cannot be missed. Our damned fine gourmet menu, coupled with sophisticated systems and support, make this a wicked opportunity. Hell is looking for new franchisees with a passion for our brand and a willingness to learn. Opportunities available nationwide.

76+ 76+

Mark Hohneck M 021 226 6669 E franchise@hell.co.nz W hellpizza.nz

description

FANZ

Food & Beverage

number in NZ, globally

industry

investment from

company

page number

H-L Franchise and Business Opportunities get more information

Helloworld Travel

20

Retail

$100,000

Join helloworld Travel, one of New Zealand’s premier retail brands offering fully franchised stores around the country. Combining national and local marketing support, helloworld Travel offers our franchisees ‘best in market returns’ and the opportunity to share our passion for travel with your community.

35 330

Shaun Muller M 027 258 1778 E shaun.muller@helloworld.co.nz W helloworld.co.nz

Heritage Homes

48

Home & Building

$25,000$50,000

Heritage Homes are NZ’s leading master builders specialising in brand new character homes built for the future and inspired by the past. We need passionate people with good business sense, goal driven, who have good communication skills and are ambitious. Building background not essential.

6 6

Nicola Bow M 022 194 8747 E nicola@firstfranchise.co.nz W heritagehomes.co.nz

High Performance Training and Coaching

Business & Commercial

$60,000

Business training and coaching franchise opportunity, delivering the well-known High Performance programme.

8 9

P 0-9-215-6525

Highmark Homes

Home & Building

$35,000

Benefit from proven systems and central office support, including designers and quantity surveyors.

6 6

P 021 388 626

Hire A Hubby

Home & Building

$32,000

60 New Zealand’s first choice for professional home maintenance projects, building and renovation services. Kiwi-owned Hire A Hubby has built a reputation for being the go-to solution 60 for jobs around the home. Customers trust us with full project management. We offer customer payment convenience with Afterpay.

Hire A Maid

Home Services

$15,000$35,000

Hire a Maid is an experienced, fully supported and professional provider of high quality home and commercial cleaning services. We are seeking motivated franchise owners who have the drive to provide exceptional services to their clients and be your own boss.

68 68

Ron Chauhan P 0800 110 095 E enquire@hire-a-maid.co.nz W hire-a-maid.co.nz

Humitech

Business & Commercial

$90,825

Simple, effective panels to reduce commercial chilling costs and improve performance.

8 8

P 0800 486 434

InXpress

Business & Commercial

$30,000

Global logistics and freight sales consulting franchise. InXpress allows you to build a successful and profitable business with the security of one of the world’s largest franchisors of global courier services. Proven business model and training provided. Low risk with a strong return on investment.

8 460

Ryan Bohm P 0061 7 3490 3333 E sales.nz@inxpress.com W inxpress.com/nz

Jamaica Blue

Food & Beverage

$280,000$450,000

Bring your enthusiasm, ambition and passion to deliver an exceptional customer experience. Enjoy world-class training with ongoing support and together you have the ingredients of a successful Jamaica Blue franchise partnership. Opportunities nationwide with a brand you are proud to call your own.

8 169

Maree Keane M 027 484 7301 E maree@foodco.co.nz W jamaicablue.co.nz

Business & Commercial

$35,000

Jani-King is known as the world’s number one commercial cleaning franchise company providing full operational sales administration support for franchisees. There has only been one name to turn to for quality and value in the commercial cleaning services - Jani-King, the king of clean.

450+ 6,600+

P 0800 526 454 E reception@janiking.co.nz W janiking.co.nz

Food & Beverage

14 $200,000- Jesters Pies are offering new store opportunities on a turn-key basis. We will provide training, 40+ $280,000+ ongoing support and the tools required for you to maximise your investment. Seeking passionate franchise partners prepared to work in the business who are committed to excellent customer service.

Jani-King

32 33

Jesters Pies

Jason Hill P 0-9-845 2640 E jason@hireahubby.co.nz W hireahubby.co.nz

Susie Higgins P +61 8 9309 2200 M +61 402 047 982 E susie.higgins@boxxbrands.com.au W jesters-pies.co.nz

Jim’s Mowing

55

Home Services

$20,000

Mowing/gardening franchise offers an attractive mix of both lifestyle and income. Be your own boss. Choose when and where you want to work and how much you want to earn. Selfmotivated, hard-working, customer-focused people wanted. Excellent training and ongoing support provided.

100+ 3000+

Stephen Kirby P 0800 454 654 E stephen.kirby@jims.net W jimsmowing.co.nz

Jim’s Test & Tag / Jim’s Fire Safety

72

Business & Commercial

$60,000

The leading provider of electrical testing and tagging services. Are you ready to be a part of this highly successful brand and create a new future for yourself? Jim’s Test & Tag gives you the training, support and systems you need to succeed.

35 185

Malcolm Bradley P 0800 454 654 E malcolm.bradley@jimstestandtag.co.nz W jimstestandtag.co.nz

Just Cabins

Home & Building

$500,000+ Just Cabins provides portable cabins for rent which are just perfect as sleepouts, extra rooms, portable offices, or as storage at your home or business. Long-term cabin rentals provide a passive income, excellent growth and are easily run by one person part-time.

54 54

Fenton Peterken P 0-9-889 8776 E sales@justcabins.co.nz W justcabins.co.nz

Just Cuts

Health & Beauty

$170,000$270,000

Be your own boss and get all the support you need. You don’t have to be a hairdresser to own 28 a Just Cuts, but you do need a passion for people and the ability to follow a proven system that 200+ has worked for over 30 years.

Anthony Lamanna P 0800 100 114 E anthony@justcuts.com W justcuts.co.nz

7 Just Kidz is a leading early childhood education brand dedicated to providing high-quality preschool education and care. Franchise and partnership options available for people with passion 7 and commitment to supporting families’ educational and care needs. Offering a vibrant, social, rewarding business within your community.

Vanessa Henry M 021 204 3410 E vanessa@justkidz.co.nz W justkidz.co.nz

Just Kidz

42

Leisure & Education

$400,000$800,000

Katsubi

62

Food & Beverage

$350,000 - Make this your winning day, with a chance to join one of the most successful local franchised $500,000 eateries in New Zealand. With more than 12 years of experience in the food chain industry, Katsubi invites our potential partners to build your dreams and succeed with us.

25 25

Zoe Park M 021 880 278 E franchise@katsubi.co.nz W katsubi.co.nz

Kinetic Electrical

Home & Building

P.O.A.

Professionally planned franchise system, fully documented to help you work smarter not harder to reach full potential of your company’s experience and expertise. Kinetic Electrical is a franchise for owners of existing electrical contracting companies with a passion to grow their business.

25 25

Vicki Bambry M 0274 852 010 E vicki@kinetic-electric.co.nz W kinetic-electric.co.nz

Kitchen Studio

Home & Building

$150,000

New Zealand’s kitchen design specialists. Designing and installing custom-made kitchens throughout New Zealand since 1984. Enquire now for details of what location may suit. Join a motivated, professional, well established franchise network.

16 16

Dawn Engelbrecht P 0800 177 177 E dawn@kitchenstudio.co.nz W kitchenstudio.co.nz

Home Services

$45,000

Kitset assembly is our business and demand for the service is extremely high. We have a strong foundation and partnerships with well-known New Zealand retailers. This offers our franchisees a good volume of work and a steady customer base from which to grow a successful franchise business of their own.

37 200+

William Flew P 027 492 6667 E william@kas.co.nz W teamkitset.com/FNZ/

Kiwikrane

Leisure

$50,000

51 New Zealand’s crane amusement machine franchise. These stand-alone machines contain 163 soft-toys, chocolate and jewellery. Franchisees enjoy part-time, flexible work and operate machines in an exclusive territory. The Kiwikrane franchise also provides advice on how best to locate and operate machines successfully.

Thomas Felton P 0-9-846 2800 E thomas@kiwikrane.co.nz W kiwikrane.co.nz

Kowhai Roof Coatings

Home & Building

$20,000

The Kowhai guys have been restoring and recoating roofs in most regions of NZ since the 1980’s. We have a proven and exclusive Kowhai coating system. Experience in roofing or coating systems required. Limited number of areas available now for suitable candidates.

19 19

P 0-9-636 1357 E info@kowhairoofs.co.nz W kowhairoofs.co.nz

Kumon

Leisure & Education

$30,000

With over 3.5 million students worldwide, Kumon is the world’s largest provider of individualised 48 mathematics and English programmes. Founded in 1958, Kumon has generous subsidies and 24,700 low start-up costs. Join Kumon to make a difference in your community by developing students into confident self-learners.

La Porchetta

Food & Beverage

$400,000

Join the largest Italian restaurant chain in Australia and New Zealand. You will love taking part in serving our guests quality Italian food, to order, using fresh ingredients. We are looking for passionate individuals with a strong work ethic and drive to join our family.

4 43

Brendan Flanagan P 0061 3 9460 6700 E franchising@laporchetta.co.nz W laporchetta.co.nz

Landmark Homes

Home & Building

$175,000

Landmark Homes is recognised as an industry leader in top quality, new home design and construction. We are searching for highly driven and motivated people (preferably with building industry knowledge) to join our growing franchise network throughout New Zealand.

14 14

Gary Woodhouse P 0-7-578 2295 E info@landmarkhomes.co.nz W landmarkhomes.co.nz

Kitset Assembly Services

88

12 13

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand

Summer 2024

Bobby Nyoto M 0061 431 492 624 E recruitment.NZ@kumon.com.au W kumoninstructors.co.nz

Year 32 Issue 04


Laser Clinics New Zealand

description

FANZ

industry

number in NZ, globally

investment from

page number

company

Franchise and Business Opportunities L-M get more information

Fitness, Health & Beauty

$375,000

Partner with an award-winning franchise. Laser Clinics New Zealand are proud to be the global leaders in our industry, providing laser hair removal, cosmetic injectables, skin and body treatments at affordable prices. With a unique 50/50 business model, we are in this together!

20 200+

Liz Seeto P 0061 405 966 490 E franchising@laserclinicsnewzealand.co.nz W laserclinicsnewzealand.co.nz

Home & Building

P.O.A.

Our multi award-winning Laser Electrical and Plumbing groups have experienced phenomenal growth over the last 10 years. Laser Group’s market leadership position has been earned through innovation, planning, use of quality systems and attention to providing the highest levels of customer service.

105+ 250+

Franchise Team P 0800 BUY LASER (2895 2737) E franchises@lasergroup.co.nz W laserelectrical.co.nz

Latitude Homes

Home & Building

$150,000

A trusted national brand with a family feel and proven rewards.

11 11

M 021 286 9007

Lawn Rite

Home & Commercial

$15,000$65,000

Join the professionals taking care of residential and commercial lawns and gardens.

19 19

P 0800 101 216

LCF Fun Languages NZ

Leisure & Education

$2,000

We offer language clubs for children in childcare centres and schools.

7 5000+

P 027 717 1284

Life Maid Easy

Home Services

$30,000$50,000

Are you looking to secure a guaranteed income and grow with a vibrant company? This is your opportunity to run your own business and be part of one of New Zealand’s residential cleaning companies. Visit our website for more information.

2 2

Maggie Mao P 0-9-909 6560 M 021 372 766 E maggie@lifemaideasy.co.nz W lifemaideasy.co.nz

Liquorland

Retail

$300,000

Looking for customer-focussed retailers with a passion for our industry.

130 130

M 027 457 2210

LJS Seafood Restaurants

Food & Beverage

$190,000$230,000

The largest NZ fast-food chain of fish and chips and associated seafood stores.

13 13

Ben Frewin P 0-9-530 8090 E ben@ljs.co.nz W ljs.co.nz

Lone Star

Food & Beverage

$400,000$700,000

Lone Star is New Zealand’s largest restaurant & bar concept.

25 25

P 0-3-374 3208

Lord of the Fries

Food & Beverage

$200,000

Seeking people all over NZ to join us bringing our all-inclusive 100% vegan, halal- and koshercertified plant-based menu to Kiwis. If you have a passion for ethical business and making a real difference, are a natural-born leader and love interacting with people, we want to hear from you!

7 25

E franchise@lordofthefries.co.nz W lordofthefries.co.nz

Luxurious Spa & Nails

Health & Beauty

$150,000

Be your own boss with Luxurious Spa & Nails, a New Zealand-owned nail salon franchise system in the booming beauty market. Full training and support provided. Great return on investment, with opportunities for franchisees throughout New Zealand.

2 2

Aniket Kumar P 022 176 0919 E franchise@luxurious.nz W luxurious.nz

Mad Butcher

Food & Beverage

$350,000$450,000

One of New Zealand’s best-known home grown franchises, trading since 1971.

20 20

M 021 725 458

Maintain To Profit

Home & Building

$59,000

Maintain To Profit is New Zealand’s leading property renovation and maintenance business. It is primarily a sales and project management licence business opportunity. A passion for renovating, property or trade background are advantageous. Contact us for your next business or career move with unlimited potential.

11 11

Mark Trafford P 0-9-929 4546 M 0275 736 688 E mark@mtp.co.nz W maintaintoprofit.co.nz

Majestic

Food & Beverage

$250,000 - Majestic is a premium boutique café brand creating exceptional experiences for locals across $450,000 New Zealand. With a unique point of difference and a vast range of products available, take advantage of a brand that is bringing something fresh to the industry in so many ways.

15 15

Chris Cox P 0-3-423 9760 M 021 521 669 E chris@majesticteabar.com W majesticteabar.com

McDonald’s

Food & Beverage

$1.5m

Seeking highly qualified applicants to apply for our 12-month franchisee training programme.

170 38000

P 0-9-539 4300

MeloYelo E-Bikes

Retail

$13,500+

MeloYelo has established a work-from-home distribution channel for selling and servicing e-bikes.

18 18

M 021 728 875

Mexicali Fresh

Food & Beverage

$375,000

Mexicali Fresh has led the Mexican evolution in NZ since 2005. With giant American-style burritos and Mexican beer in a colourful, casual atmosphere. We are recruiting energetic, enthusiastic franchisees with a passion for great food and excellent customer service for our turn-key restaurants.

12 12

Brittany Jackson P 0-9-973 4559 E franchising@mrhltd.com W mariposa.nz

Mexico

Food & Beverage

P.O.A.

Seeking people with a passion for hospitality. Full training and support provided.

12 12

M 028 8500 1300

Midas

Auto Services

$100,000

Midas – New Zealand’s home of peace of mind motoring. Midas is an internationally recognised automotive repair and servicing franchise. We are looking for franchisees who are ‘drivers’ and truly love helping people. Automotive experience an advantage but not necessary.

12 2000+

Jason Wilson P 0-9-415 0235 M 021 955 969 E franchise@midasnz.co.nz W midasnz.co.nz

Mike Pero Mortgages

Financial Services

$20,000

Our franchisees work in partnership with the franchisor to build a rewarding business.

60+ 60+

P 0800 500 123

Mike Pero Real Estate

Real Estate

$75,000

20+ years’ experience helping home buyers with their home loans.

68 68

P 0800 500 123

Milestone Homes

Home & Building

P.O.A.

Milestone Homes delivers a proven and smart franchisee package nationwide.

8 8

M 027 220 1377

Mini-Tankers

Business & Commercial

$75,000$150,000

The only on-site diesel refuelling franchise in New Zealand.

70 70

P 0-9-622 2671

Mister Minit

Retail

P.O.A.

Mister Minit is a shoe repair, key cutting and engraving business franchise specialising in corporate giftware solutions. Franchises are currently open to existing Mister Minit team members who are fully trained in the business. Franchise opportunities will be available in the future for outside recruitment.

37 238

Maria Walton P 0061 2 9521 9100 E maria.walton@minit.com.au W minit.com.au

Home & Building

$300,000

New Zealand’s premier portable room hire business providing recurring weekly income with limited labour input. Great extra retirement income and/or an opportunity to buy into an essential services business ripe for expansion, which provides you an immediate financial return via a proven business system.

12 12

Gordon Green P 0800 46 49 46 M 0277 46 49 46 E gordon.green@mizin.nz W mizin.nz

Mobile Hand Car & Marine Grooming

Auto Services

$10,000$39,000

Mobile grooming and detailing service providing professional, environmentally friendly valet services.

17 17

P 0800 803 737

Money Metrics

Financial Services

$50,000

A team of home-based chartered accountants who utilise technology to provide pragmatic accounting solutions to small business owners. Enjoy the support of working with like-minded colleagues with the best tried and tested systems for operating a public practice business.

3 3

Cassandra Park P 0800 638 7427 M 0274 544 255 E cass@moneymetrics.co.nz W moneymetrics.co.nz

Moving On

Home Services

$50,000

Moving On is a complete relocation service specialising in assisting those downsizing or moving to a more supported living environment. The preferred supplier of several retirement providers. We pack, relocate and unpack. We care and put the heart and soul into moving challenges.

3 3

Katie Fitzpatrick P 0800 000 484 E info@movingon.nz W movingon.nz

Mr Green

Home Services

$20,000

Franchises available in lawn mowing and gardening, commercial and home cleaning, handyman services. Founded in New Zealand in 1992 and still New Zealand owned. Weekly earnings in excess of $2000pw. Low royalties. Many franchisees have been with Mr Green for over 20 years.

200 200

Mark McIlroy P 0800 MRGREEN M 021 196 2196 E mark@mrgreen.co.nz W mrgreen.co.nz

Laser Plumbing & Electrical

Mizin

36

79

FIND OUT HOW OUR EXPERIENCE CAN HELP YOUR FRANCHISE SUCCEED, ON 0800 177 007. Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at www.franchise.co.nz

89


Home & Building

$600,000

Make the sale once and get paid over and over again.

17 89

P 0061 7 3622 2888

Mr Whippy

Food & Beverage

$50,000

Mr Whippy is looking for new owner/operators nationwide.

40 40

P 0800 494 4779

MTF Finance

Financial Services

$250,000

47 MTF Finance are looking for hardworking people with lending and business management experience to join our nationwide team of franchisees operating from Whangarei to Invercargill. 47 Using MTF Finance’s system to market, approve and originate loans, you’ll manage your loan book using our web-based management system.

Muffin Break

Food & Beverage

$250,000 - Build a life you love with Muffin Break! Benefit from the comprehensive training and support $400,000 from a reliable and trusted franchisor, growing businesses in NZ for more than 25 years. Muffin Break is expanding and we seek enthusiastic and customer-focussed franchisees throughout the country.

34 271

Maree Keane M 027 484 7301 E maree@foodco.co.nz W muffinbreak.co.nz

My After School Headquarters (MASH)

Leisure & Education

$30,000$35,000

Make a difference in children’s lives today with our out-of-school programmes.

28 28

P 0-3-366 9408

MYGuy

Home & Building

$41,950

MYGuy is New Zealand’s leading residential and small business property maintenance company, with a focus on quality workmanship, exceptional customer service and a healthy work/life balance. No business experience required with full training and ongoing franchise support included. Be your own boss today!

2 2

Leon Allen M 0275 058 236 E info@myguy.co.nz W myguy.co.nz

Narellan Pools

Home & Building

$50,000

Looking for highly talented and passionate people hungry for success.

19 80

P 0061 402 425 794

Navigation Homes

Home & Building

$125,000$250,000

Navigation Homes are offering an opportunity to own and drive a profitable house-building franchise. Proven management systems, support, and the best national supply prices. Extensive range of designs to offer customers. Get off the tools and build an asset for yourself.

11 11

Aaron Hall P 0-9-298 5972 M 021 477 506 E aaron@navigationhomes.co.nz W navigationhomes.co.nz

New Zealand Natural Ice Cream

Food & Beverage

$220,000$350,000

New Zealand Natural Ice Cream is a global franchise network based out of Auckland, New Zealand. It operates as the franchisor of the New Zealand Natural ice cream, frozen yoghurt, smoothie and juice parlours. Level of investment depending on store location and turnover history.

8 300+

Dipak Chhima P 0274 872 071 E dipakc@icecream.co.nz W icecream.co.nz

New Zealand Sotheby’s International Realty (NZSIR)

Real Estate

P.O.A.

New Zealand Sotheby’s International Realty was founded in 2005 by Mark Harris and Julian Brown. Still privately owned, run and operated, the company holds the exclusive rights to the Sotheby’s International Realty brand in New Zealand. Franchise territories are available.

21 1000+

Bec Williams P 021 246 9260 E Bec.Williams@nzsir.com W nzsothebysrealty.com

Night ’n Day Foodstores

Retail

$300,000

The Night ‘n Day Foodstore franchise, NZ’s leading convenience store chain offers group buying, uniformed image, full staff training, assistance in shop layouts and designs, profit reports, assistance with staff rosters, group advertising and full accounting facilities. New sites and conversion of existing businesses welcomed.

54 54

Nicky Gibbs M 027 4737 919 E franchise@nightnday.co.nz W nightnday.co.nz

Novus

Auto Services

P.O.A.

Auto glass opportunity offers a proven business model with a nationally recognised brand.

58 2100

M 021 228 7395

Education

$100,000

Are you passionate about teaching but have had enough of the long hours and extra paperwork? A proven after-school tuition provider delivering exceptional results, is looking for education experts to join our expanding franchise network.

28 68

Jo Powell P 0-9-522 0800 E franchising@numberworks.com W numberworks.com

NZ House Surveys

Home & Building

$26,000$39,000

Reputable, trusted house inspection business. Quality pre-purchase surveys and multiple income streams.

7 7

P 0-6-354 9194

NZ Proud Property Improvements

Home & Building

$50,000$80,000

NZ Proud is NZ’s leading property improvement specialist created by talented Kiwi builders. Step into a business built to succeed, backed by a leading brand with all the tools, processes and ongoing support to hit the ground running and shape your future.

4 4

Johnnie Saunders P 0-4-298 8714 M 0274 136 456 E johnnie@nzproud.nz W nzproud.nz

Oil Changers

Auto Services

$150,000$250,000

Oil Changers provide the convenience of drive-through vehicle servicing. No previous experience required.

14 14

P 0-3-343 6080

Oncore

Home & Building

$50,000 $75,000

Seeking professional people with transferrable skills to join our brand as franchise owners.

29 29

P 021 443 143

OPSM

Retail

P.O.A.

You don’t need to be an optometrist to enjoy the amazing financial and professional rewards of running your own optical business, you just need strong business acumen and the ability to motivate and manage a sales team.

Oxygen8 Consulting

Business & Commercial

$25,000

Build your own portfolio of clients, working alongside a highly experienced consulting team.

20 20

P 0-9-215 7186

Retail

$190,000

Pack & Send move and handle local and international freight through a network of retail stores with a professional custom packaging service. A one-stop shop for retail and business customers. We are looking to grant franchises to those who are prepared to embrace our ‘no limits’ culture.

21 140+

Shauna Naidu P 0-9-887 9444 E franchise@packsend.co.nz W packsend.co.nz

Retail

$600,000

NZ’s largest chain of standalone garden centres, helping grow great gardens since 1912.

12 12

M 021 483 500

Retail

$350,000

100% locally owned and operated, Paper Plus is a co-operative franchise combining the expertise and support of a large, nationally recognised brand with franchisee entrepreneurial drive and passion for retail. We offer full training and support. Franchise opportunities available nationwide.

100 100

Carrie Welch P 0800 727 377 M 027 570 7112 E operations@paperplusgroup.co.nz W paperplusgroup.co.nz

Retail

$150,000$250,000

Iconic New Zealand retailer dominating the market in sales of foam, foam mattresses, rubber, mats, and Para pools. Looking for energetic people serious about customer service and looking to build a successful business through determination. Opportunities available in South Auckland, Hawkes Bay and Dunedin.

10 10

Vaughan Moss P 0-9-532 8794 M 021 921 976 E vmoss@pararubber.co.nz W pararubber.co.nz

Business & Commercial

$30,000

A Paramount Services franchise is a safe and affordable way to own your own business. When you become a franchisee we will provide you with enough cleaning contracts to support a stand-alone franchise business. Established in 1979, Paramount Services has 160+ franchisees servicing 2,000 clients.

160+ 160+

Bill Wu P 0-9-376 7850 M 027 588 3126 E bwu@paraserve.com W paraserve.co.nz

Pegasus Rental Cars

Leisure & Transport

$20,000$70,000

Offering the best value-for-money car hire in New Zealand for over 30 years.

14 14

M 027 257 4500

PeopleCare

Business & Commercial

$195,000

Mobile clinic franchise providing workplace health monitoring and testing on-site at workplaces. 2 2

P 0800 50 80 30

PERL Plumbing & PERL Electrical

Home & Building

$10,000

PERL is a professional franchise model for ambitious contractors looking to start their own business or supercharge their current one. PERL provides ongoing superior support and business education, exceptional supplier pricing and discounts, innovative integrated operating systems, and coordinated national sales and marketing.

8 8

Andrew Cochrane P 0800 438 7375 (GET PERL) M 027 616 0433 E membership @perlgroup.co.nz W perlelectrical.co.nz W perlplumbing.co.nz

PinkFit

Home & Building

$30,000

Licensees provide insulation service to new home builders and retrofit existing homes.

19 19

P 0-9-525 9563

Auto Services

$100,000

The largest automotive service franchise in New Zealand. Pit Stop is an automotive service and repair franchise which specialises in vehicle servicing, brakes, exhausts, suspension, WOF checks and general auto repair.

45 45

Stacey Bree P 027 406 3744 E StaceyB@pitstop.co.nz W pitstop.co.nz

Pita Pit

Food & Beverage

$300,000$500,000

Serving the best-tasting, freshest pitas and salad bowls in NZ since 2007.

80+ 500+

M 021 355 880

Pizza Hut

Food & Beverage

$450,000$500,000

A new format is enabling franchisees to maximise returns from a smaller footprint.

109 1000+

P 0-9-525 8700

NumberWorks’n Words

Pack & Send New Zealand

4

74

Palmers Paper Plus

64

Para Rubber

Paramount Services

Pit Stop

90

34

43

description

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand

FANZ

Mr Rental

company

number in NZ, globally

industry

investment from

page number

M-P Franchise and Business Opportunities get more information

Brent Dunshea M 021 855 877 E brent.dunshea@mtf.co.nz W mtf.co.nz

Rachna Singh E rachna.singh@luxottica.com.au W opsm.co.nz

Summer 2024

Year 32 Issue 04


description

FANZ

industry

number in NZ, globally

investment from

page number

company

Franchise and Business Opportunities P-S get more information

Platinum Homes

Home & Building

$100,000 - Seeking people ideally from a construction or sales background. $250,000

Poolwerx

Retail

$89,000

Award-winning opportunity. Well known for its creation of the world’s first structured career path 8 in franchising, enabling franchisees the opportunity to grow within a single marketing area or to 350+ develop a million dollar business with multiple vehicles, retail stores and marketing areas.

Prestige Home Groomers

Business & Commercial

$30,000$60,000

Prestige Home Groomers is a New Zealand-owned company. We are a cleaning business with a difference. We predominantly clean only new premises cutting out the dirty work. The worst mess you will have to deal with is sawdust shavings and dusty windows.

8 8

Kim Buttery P 0-7-543 2090 E kim@homegroomers.co.nz W homegroomers.co.nz

Prime Strategies Group

Business & Commercial

$27,000

Recognised leader providing world best-practice business management advice to NZ SME businesses.

40+ 40+

P 021 782 853

ProGroup

Home & Building

$39,950

GroutPro franchisees maintain and restore indoor/outdoor tiled areas. Deck&FencePro franchisees, including GrassPro, GaragePro and LouvreRoofPro, turn backyards into amazing spaces. Both franchises suit enthusiastic self-starters comfortable with tools or with strong DIY skills. Low entry cost, low fixed monthly fees, training, systems and support second-to-none.

65 65

Duane Moul M 022 477 6477 E duane.m@theprogroup.co.nz W theprogroup.co.nz

Property InDepth

Home & Building

P.O.A.

Residential valuation franchise, customised technology, fantastic business systems, awesome nationwide team.

25 25

M 021 477 673

Property Service Franchise Systems

Home & Building

$16,500

Commercial cleaning business. Wide range of property services. Waikato based business with opportunities in Hamilton city, Cambridge, Te Kuiti and Te Awamutu. Basic package starts at $16,500 +gst. Enquiries welcome.

19 19

Michael Parton P 0-7-847 2737 E michael@psu.co.nz W psu.co.nz

Propertyscouts Property Management

Business & Commercial

$27,500$35,000

Propertyscouts is 100% dedicated to providing end-to-end property management. In the industry for over 18 years, our franchisees benefit from clear systems, comprehensive training, uncapped support, and empowerment to achieve business success. There are still opportunities available throughout New Zealand, start a conversation today!

19 20

Ryan Weir M 022 657 9432 E ryan@propertyscouts.co.nz W propertyscouts.co.nz

Food & Beverage

$89,000$195,000

New Zealand’s leading supplier of workplace refreshment vending. Home-based, profitable franchise offering a range of NZ’s biggest names and own-brand snacks and drinks. Earn a great hourly rate with no office, no boss and no overheads. New and established businesses available.

50+ 50+

Philip Horrocks P 0800 661 663 E office@provender.co.nz W provendervending.com

Home & Building

$25,000

Provista Balustrade Systems are New Zealand’s leading independent balustrade and pool fencing specialist.

18 18

M 0275 961 264

Business & Commercial

$18,500

Specialist residential property management. Lucrative business model with coaching and training. Be the best property manager in your region with significant points of difference. Be a part of the award-winning Pukeko team.

21 21

David Pearse M 0274 809 534 E info@pukekorentalmanagers.co.nz W pukekorentalmanagers.co.nz

Quest Serviced Apartments

Business & Commercial

$150,000$600,000

Quest Serviced Apartments is the market leading franchise in accommodation for primarily corporate extended stay travellers. Franchisees benefit from a high level of brand awareness, full training, and ongoing support. The Quest franchise also provide franchisees with computer systems and manuals which cover business plans.

33 150

Adrian Turner P 0-9-366 9680 E aturner@questapartments.co.nz W questapartments.co.nz

Quinovic Property Management

Business & Commercial

$50,000

NZ’s preferred national residential property management service since 1988.

29 29

P 0-4-801 7880

Leisure & Transport

P.O.A.

Join the car rental and travel industry services with one of NZ’s largest locally owned and operated systems. Self-motivated team builder? Like dealing with people and showing off your country? Own your own future. With no two days the same, your adventure starts with RaD!

20+ 26

Steve Whyte M 027 257 4500 E steve@radcarhire.co.nz W radcarhire.co.nz

Rainaway Spouting on the Spot

Home & Building

$45,000

10 A re-spouting service franchise for new and existing homes and commercial buildings. Spouting on the Spot is the perfect franchise opportunity for franchisees who want to keep their 10 hands on the tools. Become a Rainaway Spouting-on-the-Spot franchisee today.

P 0-9-265 2147 E info@rainaway.co.nz W spoutingonthespot.co.nz

RE/MAX

Real Estate

$55,000

At RE/MAX we believe in working for yourself, but never by yourself.

32 8600+

P 0-9-393 8478

Realsure The House Inspectors

Home & Building

$35,000

The only ISO9001 registered, industry assessed brand providing Standard-compliant property reports.

7 7

P 0508 732 578

Red LBP

Home & Building

$55,000

Red LBP is a property inspection franchise offering quick-turnaround, comprehensive reports using an online booking system and report-building software. Minimal computer experience needed, building experience compulsory. Family-friendly, highly supported, a great way to use a builder’s knowledge without early mornings and bung backs.

20 20

Matt Jull P 0800113191 E sales@redinspect.co.nz W redlbp.co.nz

Robert Harris Coffee Roasters

Food & Beverage

$450,000$600,000

Robert Harris Coffee Roasters operates New Zealand’s best-known and largest chain of retail café franchises. Proven success in cities and provincial centres nationwide. We look for team players with high standards in presentation who have customer service experience plus the ability to work with people.

35 35

Rod De Lisle P 0274518435 E rod.delisle@UCC-Coffee.co.nz W robertharriscafe.co.nz

Health & Beauty

$100,000

Rodney Wayne is the largest hairdressing franchise in New Zealand. You do not have to be a hairdresser but strong people skills combined with an excellent customer focus and management expertise are all critical elements that make a successful Rodney Wayne franchisee.

51+ 51+

Julie Evans P 0-9-358 4644 E franchisiing@rodneywayne.co.nz W rodneywayne.co.nz

Rugbytots NZ

Leisure & Education

$7,500

Rugbytots is the world’s favourite rugby play programme for 2 - 7 year olds.

7 50+

M 021 878 335

Saddlery Warehouse

Retail

$300,000$460,000

Leading equestrian retailer. Supplying all the items needed for horse and rider.

7 7

P 0-9-970 1058

Scratchpad

Leisure & Education

$120,000

Scratchpad is a new technology learning centre with the goal to help youngsters love, use, and create opportunities with technology including coding, robotics, 3D design and printing. We are expanding, and looking for future-focused people with a passion for technology to run their own centres.

5 5

Vijesh Nangia P 0-9-216 9400 M 021 431 930 E franchise@scratchpad.co.nz W scratchpad.co.nz/franchise

Select Home Services

Home Services

$13,000

Select Home Services offers you the opportunity to be your own boss.

160+ 290+

P 0-9-278 4930

Shake Out

Food & Beverage

$400,000

Shake Out is a brand proudly developed in-house by the team behind BurgerFuel. Shake Out serves up a simple, yet premium fast food solution, combining quality ingredients and frictionless technology. Shake Out are looking for new franchisees to become part of their successful network.

4 4

Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W shakeout.co

Shed Boss

Home & Building

$95,000

Shed Boss are suppliers of high quality steel frame buildings.

10 37

P 0-7-579 1525

Shoe Clinic

Retail

$200,000$250,000

Shoe Clinic is NZ’s leading sports footwear retail store. Proven system.

19 19

M 0274 462 997

Home & Building

$32,000

Manage your own bathroom maintenance business specialising in fixing leaky showers. Tried and tested model. Initial training and ongoing support provided. Good margins and low overheads. Would suit plumbers, builders, or a skilled handyman. Locations available throughout New Zealand.

6 6

David Howe M 0274 820 667 E david@showerfix.co.nz W showerfix.co.nz

Provender NZ

19

Provista Balustrade Systems Pukeko Rental Managers

RaD Car Hire

Rodney Wayne

ShowerFix

43

41

35

15

17 17

M 021 535 031 Mike Geddes P 0800 888 031 E joinourteam@poolwerx.com.au W poolwerx.co.nz

WE TAILOR FINANCIAL SOLUTIONS TO FIT YOUR FRANCHISE. Get in touch on 0800 177 007.

Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at www.franchise.co.nz

91


description

FANZ

number in NZ, globally

industry

investment from

company

page number

S-T Franchise and Business Opportunities get more information

Sierra Boutique Café

Food & Beverage

$250,000$450,000

Network of premium cafés specialising in gourmet coffee and freshly prepared food.

32 32

P 0-9-451 9102

Signature Homes

Home & Building

$150,000

Winner of the 2016 FANZ Supreme Franchise System award, we have 34 years’ experience building homes for Kiwis from 11 franchises supported by a National Office. If you have building or construction management experience and are looking for your next opportunity, please contact our CEO.

11 11

Paul Bull P 0-9-415 2468 E paulbull@signature.co.nz W signature.co.nz

sKids

Leisure & Education

$45,000

Established in 1996 and now in over 100 schools offering before-school, after-school and holiday programmes for primary school children. Would suit people who are looking for a change in lifestyle and who enjoy the company of children.

100+ 100+

Holly Strever M 021 974 221 E holly@skids.co.nz W skids.co.nz

SkyTech

Business & Commercial Services

$45,000

Agricultural and commercial drone services. Enjoy the independence of your own business and 2 3 be part of our nationwide team. Purchase a lifestyle franchise with great income and a future asset. If you have dedication and commitment, join us in an exciting and growing market.

Glen Daniel P 0800 SKYOPS M 021 280 7773 E franchises@skytechnz.com W skytechnz.com

SlipSafe NZ

82

Business & Commercial

$92,000

Solutions service for slippery flooring surfaces. We specialise in providing industry-leading anti-slip treatments, coatings and compliance testing for residential, commercial and industrial markets. Full training will be given. Operates in 40 countries under different trading names.

New New

Jason Goldfinch P 0508 754 778 M 021 335 941 E jason.goldfinch@slipsafe.co.nz W slipsafe.co.nz

SmartGrass

66 67

Home & Building

$120,000

The artificial grass industry is growing exponentially. The SmartGrass brand and solutions are at the forefront. Be your own boss and in total control of your financial future. We’ll support you to grow a highly-regarded, profitable business and you’ll never be short of great projects.

4 4

Jack Kennedy P 0800 887 369 M 027 822 9006 E franchising@smartgrass.co.nz W smartgrass.co.nz

Smith’s Sports Shoes

Retail

$200,000

Smith’s Sports Shoes’ biggest strength is the relationship between franchisor, franchisee and suppliers. What you can expect from the Smith’s team includes integrity, fun, and profitability. We focus on team building and provide support and training. Seeking people with vision, great attitude and communication skills.

15 15

Chris Smith M 021 733 981 E chrismsmith@xtra.co.nz W smithssportsshoes.co.nz

Snap-on Tools

Auto Services

$52,000

A unique opportunity to own your own business, built on a sound foundation of almost 90 years 14 of experience. Snap-on franchisees are independent business people, controlling all aspects of 5000 their franchise and working flexible hours as needed to accomplish their personal goals.

Stacey Gilbert P 0800 762 766 E sota.franchise@snapon.com W snapontools.com.au

Snap Fitness

Health & Fitness

$450,000

Internationally recognized brand that proves innovation is the key to brand agility.

56 2000+

M 0061 435 841 811

Specsavers Optometrists & Audiology

Retail

$10,000$400,000

Specsavers New Zealand are leading optometrists and eye-care specialists. Now also offering audiology services.

52 1700+

Sinead Convery E sinead.convery@specsavers.com W specsavers.com.au

Retail

$75,000+

Enjoy true passive income with a Speed Queen self-serve laundromat. With our turn-key service, you’ll be up and running in your own profitable business in no time, backed by the world’s oldest and largest manufacturer of commercial laundry equipment.

100+ 1m+

Royce Little P 0800 77 33 37 E sales@speedqueen.co.nz W speedqueen.co.nz

Business & Commercial

$150,000

New Zealand’s largest signs and graphics network uses the latest technology in an exciting industry with huge opportunity. Proven systems and sound business practices with a focus on high quality and excellent service set us apart in the signage market. No prior experience required.

27 750

Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W speedysignsfranchise.co.nz

Retail

$400,000

Stihl Shop is a nationwide network of independent, locally owned specialist outdoor power equipment retailers. Every Stihl Shop is operated by friendly approachable people who are passionate about outdoor power equipment. Full training and on-going support. Sites with real growth potential available across NZ.

83 83

Darryl Perkins M 021 543 576 E darryl.perkins@stihl.co.nz W stihlshop.co.nz

Stirling Sports

Retail

$340,000

We play to win by delivering world-class retail experiences, inspired by sport, executed with style. Stirling Sports will provide all the training and support to build and sustain your business. Opportunities available throughout New Zealand. Retail experience is an advantage but not essential.

55 55

Geoff Young M 022 417 3127 E geoff.young@stirlingsports.co.nz W stirlingsports.co.nz

Stonewood Homes NZ

Home & Building

P.O.A.

We are now expanding and seeking builders and construction entrepreneurs throughout the regions.

19 19

M 021 668 244

Storage Box

Retail

$150,000

The preferred home and office organisation specialists providing solutions to New Zealand customers.

20 20

P 0-9-271 1025

Streetwise Coffee

Food & Beverage

$180,000

Streetwise Coffee operates designer-built, takeaway coffee outlets. Specialising in coffee for people on the go, we sell on average 1.5 million coffees a year. Our successful and profitable model has proved hugely attractive with 15 franchisees operating 24 locations around the country.

24 24

Meredith Taylor M 021 209 9496 E franchise@streetwisecoffee.co.nz W streetwisecoffee.co.nz

Stroud Homes

Home & Building

$95,000

Stroud Homes offer a fresh approach to building new homes for your customers.

6 36

M 027 606 0063

Subway

Food & Beverage

$250,000

The world’s largest quick service submarine sandwich and salad franchise.

238 37K+

W subway.co.nz/about-us/own-a-franchise

Super Liquor

Retail

$200,000

With 130+ branded stores throughout the country, we are represented in many local communities, delivering to them real value and true convenience. We are New Zealand’s most trusted liquor brand offering market leading terms of trade and innovative national advertising and marketing programmes.

130 130

P 0-9-523 4064 E enquiries@superliquor.co.nz W superliquor.co.nz

Super Shuttle

Business & Commercial

$90,000

Super Shuttle has grown into New Zealand’s favourite airport transfer business.

120 120

P 0-9-522 5100

Retail

$2,000,000

Wholesale Distributors Ltd is the franchisor for the SuperValue and FreshChoice group of supermarkets. All our stores are locally owned and operated and totally community focussed. We are looking for franchisees who are customer-focussed with proven business experience. Opportunities available nationwide.

39 39

David Callaghan M 027 494 8361 E david.callaghan@woolworthsnz.co.nz W supervalue.co.nz

Swimart Pool & Spa Services

Retail

$50,000

Australasia’s most experienced chain of pool & spa specialists. Swimart commenced business in Sydney in the early 80s and since that time has grown through the provision of expert friendly advice and superior customer service to be the market leader in the pool and spa service sector.

6 78

Sam Benner M 027 368 6877 E sam.benner@swimart.co.nz W swimart.co.nz

The Alternative Board

Business & Commercial

$83,000

The Alternative Board, a leading international franchise organisation, seeks franchisees to facilitate peer board meetings and offer executive coaching to local business owners. With a background as an executive, coach, consultant or business owner, you will help businesses achieve more profitability, productivity and personal fulfilment.

13 300+

Alfredo Puche M 027 427 9172 E apuche@thealternativeboard.co.nz W thealternativeboard.co.nz

The Cheesecake Shop

Food & Beverage

$200,000

You don’t need to be a baker, our excellent training course teaches you how.

33 220

Colin Mellar M 021 390 954 E colinm@thecheesecakeshop.co.nz W thecheesecakeshop.co.nz

The Christmas Heirloom Company

Retail

$40,000

Providing high quality, luxurious Christmas decorations. A profitable seasonable business.

10 11

P 0-7-839 6209

Food & Beverage

$300,000$450,000

One of NZ’s largest café and restaurant franchises, The Coffee Club have a comprehensive menu and offer relaxed dining experience. Take advantage of a proven track record, great training and ongoing support. Ideal if you are passionate about people and building customer loyalty.

67 400+

Brad Jacobs P 0-9-304 0008 M 0275 26 3333 E brad@thecoffeeclub.co.nz W thecoffeeclub.co.nz

The Coffee Guy

Food & Beverage

$55,000$120,000

The Coffee Guy is New Zealand’s largest mobile coffee franchise system. The secret to our success is ensuring our franchisees have the support that they need to operate a successful franchise. New and existing franchise exclusive territories are available nationwide. Join our team today.

29 29

Andrew Morgan P 0-9 973 4823 M 022 419 3156 E andrew@ccbs.co.nz W thecoffeeguy.co.nz

The Interface Financial Group

Financial Services

$39,000

The Interface Financial Group provides debtor financing service to the SME business.

9 150+

P 0-9-302 7704

Speed Queen Laundry Services

80 81

Speedy Signs

Stihl Shop

SuperValue

The Coffee Club

92

56

42

31

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand

Summer 2024

Year 32 Issue 04


The Leather Doctor

$80,000

The Leather Doctor is New Zealand’s largest mobile leather and vinyl cleaning, repair and restoration network. Leather Doctors are provided extensive training and can undertake an array of commercial and private work. No previous experience required.

8 100

Kim Bennett P 0061 408 066 950 E kim.bennett@carecoveraustralia.com.au W myleatherdoctor.co.nz

FANZ

Home Services

description

number in NZ, globally

industry

investment from

page number

company

Franchise and Business Opportunities T-Z get more information

The Local Guys

58 59

Home & Commercial Services

$19,900 $44,900

The Local Guys are a service-based franchise operating three divisions: Electrical Test & Tag, Pest Control and Cleaning. Our company motto is ‘Franchise Partner First’ as we look at every partner within The Local Guys as a member of our family, not a sales transaction.

New 40+

Elenora Lawrence P 0800 733 858 E franchise@thelocalguys.co.nz W thelocalguys.co.nz

The Office Professionals

47

Financial Services

$30,000

The Office Professionals presents an ideal opportunity for those with a finance background looking to supplement their income with a profitable, flexible lifestyle franchise that promotes a healthy work/life balance.

1 1

Cheryl Roberts / Nicola Bow M 027 280 8599 M 022 194 8747 E nicola@firstfranchise.co.nz W officeprofessionals.co.nz

The Shed Specialists Co

Home & Building

$20,000+

Join a business that is cutting-edge, with a distinct advantage over competitors. Work directly alongside manufacturers and customers to construct custom-made, fit-for-purpose sheds. Highly profitable business model with excellent support systems in place, customers ready and waiting. Investment covers fees, tools and equipment are additional.

2 2

Nicola Bow M 022 194 8747 E nicola@firstfranchise.co.nz W shedspecialists.co.nz

The Wheel Magician

Auto Services

$69,750

We have developed a system which provides mag wheel repairs to a very high standard in a short space of times. This means you have delighted customers and complete lots of jobs in a day. Well-established franchise opportunity available for the right person.

14 14

Alan Thomas P 0800 537 233 E enquiries@wheelmagician.co.nz W wheelmagician.co.nz

Business & Commercial: Retail

$250,000$350,000

Think Water is Australasia’s leading network of independently owned irrigation water services solutions with over 60 stores. We specialise in the design and implementation of the most water-efficient irrigation and water management programmes for clients.

22 64

Patrick Mulcahy/Digby Seales P 0061 477 995 378 M 021 557 686 E patrick.mulcahy@thinkwater.com.au W thinkwater.co.nz

Auto Services

$25,000

Experts in car, home and office window tinting for over 50 years.

8 133

P 0-9-442 4195

Auto Services

$88,000

New Zealand’s premier mobile paint and bumper repair franchise. High quality car paint restoration services to commercial and private customers. Professional, reliable, cost effective and convenient. No industry experience required. Comprehensive training and full ongoing support provided. Great opportunities are available throughout New Zealand.

13 120

Martin Smith P 0800 286 824 M 021 721 430 E info@touchupguys.co.nz W touchupguysfranchise.co.nz

Toyworld

Retail

$200,000$500,000

Join New Zealand’s largest independent toy retailing group.

27 149

M 021 935 362

Transform Clinic

Health & Beauty

$80,000

Transform Clinic is a well-established, successful appearance medicine, laser and beauty franchise.

7 7

M 027 355 8115

Think Water

49

Tint a Car Touch Up Guys

11

Trident Homes

72

Home & Building

$50,000

100% New Zealand-owned Trident Homes are seeking skilled, experienced trade-qualified craftspeople with a good reputation who want to build a sizeable asset with a respected, experienced and growing brand. Excellent systems, full training and ongoing support will help your business really take off.

11 11

Neil Hawker M 0275 321 191 E nhawker@tridenthomes.nz W tridenthomes.nz

Two Dollar Things Plus

9

Retail

$125,000 - Seize the opportunity to be part of New Zealand’s biggest discount store brand where quality $450,000 meets affordability. Having established 31 thriving stores across NZ and Fiji in just 12 years, Two Dollar Things Plus has proven systems and the know-how. Are you ready?

24 31

Hyun Lee M 021 543 273 E franchise@twodollarthings.co.nz W twodollarthings.co.nz

Ultra-Scan

Agriculture

$80,000

An innovative mobile franchise whose core business is confirming the pregnancy of farm animals using real-time ultra-sonic equipment. Becoming a part of this franchise network enables the franchisee to run a low-cost, high return business in an exclusive territory, using a proven business system.

21 21

P 0508 858 727 E info@ultra-scan.co.nz W ultra-scan.co.nz

Valentines Buffet Restaurants

Food & Beverage

$300,000$400,000

Iconic buffet restaurant seeking hospitality-minded franchisees with drive, passion and energy.

5 5

P 021 522 720

Venluree

Home & Building

$40,000

A unique opportunity to be part of an iconic New Zealand company and build a real business of value.

16 16

P 0-9-913 4185

Versatile

Home & Building

P.O.A

Your chance to own your own business without the challenges of going it alone.

35 35

M 027 481 5880

V.I.P. Home Services

75

Home Services

$20,000

Professional home services franchise providing flexible, multi-serviced businesses for 43+ years. Exclusive territories, paid training, established customers, income guarantee. Indoor and/or Outdoor opportunities available nationwide. Actively seeking motivated franchisees wanting to succeed. Multi-award winning systems, ongoing support and business mentoring provided.

120+ 1200+

John & Estelle Logan P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz

Voideck

45

Building & Commercial Services

$116,250

Voideck is a game-changing franchise for the NZ construction industry. The award-winning lightweight modular temporary platform system is installed quickly and easily to make any void space on a building site safe and to improve site access for builders and tradies. Early bird special investment offer.

New New

Kevin Jury M 021 286 4335 E kevin@voideck.co.nz W voideck.co.nz

Wardrobe World

Home & Building

$20,000+

Buoyant market. Bespoke designs via 3D CAD design package. Full training provided.

21 21

P 0-9-270 0278

Wash Rite

Home & Building

$45,000$70,000

We are currently looking for hardworking and dedicated people around New Zealand.

31 31

P 0800 101 216

Wet-seal

Home & Building

$25,000

Waterproofing with 30 plus years of proven dependability. With a profitable work from home opportunity, all you need is a suitable vehicle. Franchisees are fully trained and receive regular ongoing training and full support from our operations, technical, sales, marketing and IT departments.

6 58

P 0800 436 000 E franchise@wet-seal.ws W wet-seal.co.nz

What’s Up House Inspections

Home & Building

$69,995

New Zealand’s leading pre-purchase home inspection company.

7 7

M 021 952 397

Wide Span Sheds

Home & Building

$95,000

Custom design, supply and construction of pre-engineered buildings. Limited opportunities in the North Island.

7 450+

P 0-9-889 2044

Window Treatments

Home & Building

$30,000

Sales and installation franchises available in New Plymouth and Gisborne.

21 21

P 0-3-343 1876

Winner Winner

Food & Beverage

$500,000

Owned by the BurgerFuel Group, Winner Winner specialises in the finest woodfired and crispy fried chicken. As it turns out, chicken is the fastest growing protein category globally which means there’s piles of opportunity right here, right now.

4 4

Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W winnerwinner.co.nz

Woolgro

Home & Building

$25,000$50,000

All-natural, proven system to establish premium lawns using innovative pre-seeded lawn mats.

6 6

P 0-9-570 1985

Xpresso Delight

Food & Beverage

$51,995

Xpresso Delight workplace espresso machines provide a semi-passive income with life-style benefits.

17 155

P 021 875 431

Zambrero

Food & Beverage

$300,000

Serving fresh, healthy and flavoursome Mexican food in New Zealand since 2014.

15 215

P 027 936 6455

Zexx NZ

Food & Beverage

$5,000$25,000

Providing a nationwide range of quality frozen fruit beverages and alcohol cocktails.

12 16

P 0800 556 022

SPECIALIST SUPPORT TO HELP YOUR FRANCHISE SUCCEED. Get in touch on 0800 177 007.

Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at www.franchise.co.nz

93


number globally

Regional and National Master Licence Opportunities - find more at www.franchise.co.nz get more information

industry

Aramex see page 10

P 0-6-833 6333 E recruitment@aramex.co.nz W aramex.co.nz

Business & Commercial

Aramex, formerly known as Fastway Couriers, is an award-winning franchise system that provides local and national courier and freight services at competitive prices. Over 35 years’ experience, multiple industry awards and franchises across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies.

1,600

NZ$100,000

Chatime

Nathan Bonney M 0275 393 022 E nathan@iridium.net.nz

Food & Beverage

Chatime have modernised the traditional Taiwanese tea culture. Operating in Australia since 2009, Chatime are fast on their way to achieving 200 Australian outlets. Secure the opportunity to grow Chatime in New Zealand as Master Franchisee or Area Developer.

1000+

P.O.A.

CrestClean see page 2

Grant McLauchlan M 027 479 6415 E grant@crestclean.co.nz W crest.co.nz/business_ opportunities-nz

Business & Commercial

CrestClean regional master franchises suit administrators, sales people or managers with people, business and accounting skills who are interested in working in the cleaning industry. Must be customer-oriented.

625

NZ$250,000

Duck Donuts

Nathan Bonney M 0275 393 022 E nathan@iridium.net.nz

Food & Beverage

The fastest-growing donut shop in the US. Be part of the Duck Donuts family, bringing Duck Donuts to New Zealand. Duck Donuts are seeking a master franchisee who shares their vision and commitment of offering a welcoming, family-friendly and delicious experience to continue growth around the world. Join the growing success story and create sweetness and smiles with Duck Donuts.

100+

P.O.A.

Jim’s Test & Tag see page 72

Malcolm Bradley P 0800 454 654 M 027 450 1606 E malcolm.bradley@jimstestandtag. co.nz W jimstestandtag.co.nz

Business & Commercial

Entrepreneur required to take this fantastic opportunity with passive income and potential to the next level. We are looking to appoint regional master franchisees in Auckland, Wellington and Taranaki to assist existing franchisees increase sales and market penetration, and be responsible for opening up approximately 20 new areas. Full training facilities are provided and back-up and support from Jim’s Test & Tag.

200

NZ$100,000

The Local Guys see pages 58-59

Jarrad Goulding P 0800 733 858 E franchise@thelocalguys.co.nz W thelocalguys.co.nz

Home & Commercial Services

The Local Guys are seeking three regional master franchise partners for each of our three divisions: Test & Tag, Cleaning and Pest Control. With 150 territories across New Zealand, we have a rare opportunity offering multiple revenue streams including high upfront and ongoing revenue. Must have proven sales experience and a proactive attitude.

40+

NZ$74,900

V.I.P. Home Services see page 75

Estelle Logan Home Services P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz

Regional master franchisees. Lawnmowing/gardening and home cleaning. Your desire to work with people and a commitment to quality and customer satisfaction will help you realise the potential of the business. A proven record of people management and sales experience together with sound work ethics honesty and integrity required. Suitable for couples or individuals.

1200

NZ$50,000$200,000+

Ziebart

Nathan Bonney M 0275 393 022 E nathan@iridium.net.nz

Ziebart is the world’s #1 franchise in vehicle appearance and protection. Master franchise opportunity now available in New Zealand, backed by over 60 years’ experience. Ziebart promise to provide exceptional customer service and the highest-level quality products to exceed all customer expectations.

400+

P.O.A.

Auto Services

description

investment required

company

company

description

location

FANZ

page number

Specialist Advisors get more information

ACCOUNTANTS Baker Tilly Staples Rodway Christchurch

Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area. Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees.

South Island

Jon Robertson/Dave McCone P 0-3-343 0599 E jon.robertson@bakertillysr.nz W bakertillysr.nz

BDO

With 16 offices, BDO is NZ’s fastest growing chartered accounting and business advisory firm. Our franchise specialists offer bespoke services in due diligence; structure reviews; appraisals; agreements, strategic planning; full accounting, audit, tax advisory and support services; raising capital and finance. Smart New Zealand business, backed by BDO.

National

Tristan Will P 0-4-472 5850 E tristan.will@bdo.co.nz W bdo.nz/franchising

Blackler Smith & Co

Very experienced and approachable chartered accountants. If you’re buying a franchise, what should you pay for it? Is this franchise any good? How much money will I make? How do I set everything up? I need help from someone experienced. Ben Blackler can help you buy a good business, set it up correctly and run it effectively. Award-winner – Professional Services.

Greater Wellington

Ben Blackler P 0-4-555 9090 E ben@bsco.co.nz W bsco.co.nz

Franchise Accountants

52 53 94

Save time, money and tax by benefiting from our specialist franchise advice and proven accounting solutions. Your success is our business. Ring now 0800 555 8020. Specialist franchise accounting solutions including due diligence, benchmarking, budgeting, valuations, business mentoring, tax planning, cashflow management and reporting software systems.

National

Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

Inspired Accountants

94

We are chartered accountants who specialise in franchising. Having a look under the bonnet (due diligence) is key when buying a business. We do this and set up robust reporting systems so you know how the business is performing. Inspired Accountants – Inspiring You.

National

Craig Weston P 0-9-309 2561 M 021 309 309 E craig.weston@inspired.co.nz W inspired.co.nz

Nexia New Zealand

Nexia New Zealand are franchise accounting and business advisory experts with broad experience in all aspects of franchising. If you own a franchise, are thinking of buying one, or want to franchise an existing business, we have all the expertise to help you succeed.

National

Scott Travis P 0-9-448 3232 M 021 414 569 E stravis@nexiaauckland.co.nz W nexia.co.nz/industries/franchising

Orb360

Orb360 provides franchise owners and prospective franchise owners with financial support from all angles, helping you stay on top of everything from cash flow and tax compliance to forecasting and future-proofing your business. Our franchise specialist accountants have over ten years of experience.

National

Sauvruth Sanjay/Jay Changlani M 022 3456 107 M 0210 763 762 E sauvruth@orb360.co.nz W orb360.co.nz

ANZ has a dedicated team of business specialists throughout New Zealand to provide support for franchisors and franchisees. They have also developed a range of tools and resources to make your franchising journey easier, including a free ANZ Franchise Guide.

National

Our Franchise Experts P 0800 39 40 41 E enquiries@anz.com W anz.co.nz

FINANCE PROVIDERS

Find more info franchise.co.nz

ANZ

INSPIRED ACCOUNTANTS

We specialise in Franchising and love to help Franchisors and Franchisees with: • Due Diligence (should I buy this business?) • Budgets and Cashflow projections • Financial accounting and reporting systems • Benchmarking reports • Liaising with other advisors (banks, lawyers, consultants) • Tax Advice • Best structure for the business (company/trust etc) Call us for a no obligation chat on 09 969 7450 | 021 309 309 www.inspired.co.nz | craig.weston@inspired.co.nz

Inspiring You! 94

7 Reasons to Call Us First Westpac New Zealand Franchise Awards

You get pre-purchase inspection reports - we leave no stone unturned You minimise risk & protect your assets with the best structures for your business You save time, money & tax with our proven accounting solutions & systems You benefit from specialist advice – we listen, we understand

Service Provider of the Year 2011–12 2018–19 2015–16 2019–20 2017–18

You work with award-winning service provider 2019/20 - Westpac Franchise Awards You get specialist franchise mentoring and ongoing support You’re using specialist franchise accountants with the tick of approval – accredited members of FANZ & CAANZ

Call Now 0800 555 80 20 www.franchiseaccountants.co.nz

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand

Summer 2024

Year 32 Issue 04


ASB

54

description

location

FANZ

page number

company

Specialist Advisors get more information

ASB provides a comprehensive range of financial solutions for both franchisees and franchisors including finance, insurance, savings and investment options, everyday banking and more. So if you are thinking of starting or buying a franchise, talk to our franchise specialists on 0800 272 476.

National

ASB Franchise Team P 0800 272 476 E franchising@asb.co.nz W asb.co.nz

BNZ

Talk to us about our wide range of specialist services that we can tailor to meet your needs as a franchisor or franchisee. We’ll use our 145 years’ experience in business banking, giving your business the support it needs to grow and succeed.

National

Greg Taylor P 0800 ASK BNZ E greg_taylor@bnz.co.nz W bnz.co.nz/franchise

CFI Finance

CFI Finance provides leases, loans and other financial products that help our customers establish new businesses or grow and National develop existing ones. With exceptional service and an easy application, we are faster, more flexible and more able to meet the needs of our customers.

Customer Service P 0800 456 687 E hello@cfifinance.co.nz W cfifinance.co.nz

National

P 0800 005 797 E info@prospa.co.nz W prospa.co.nz/franchise

Prospa

47

Silver Chef

Westpac New Zealand Ltd

Prospa is NZ’s small business lending specialist. We’ve helped thousands of small businesses with funds for growth or to support cashflow. Our friendly team of Business Lending Specialists can help you find a solution that’s right for your business with funding possible in 24 hours.

National Silver Chef is the only dedicated hospitality equipment funder in New Zealand and we have been providing flexible equipment funding to the hospitality industry for 30 years. Preserve your working capital with Silver Chef, and fuel your growth through our various franchise funding solutions. 42 Westpac is New Zealand’s most experienced bank in franchising and the only bank offering dedicated franchise specialist 43 managers throughout the country. 100 Westpac has a high level of expertise in the franchise industry; this has been built up over the past two decades by working closely with franchisors, franchisees and industry specialists. The resulting depth of experience enables us to provide you with informed specialist advice regarding franchise funding and franchise specific transactional solutions. Specialists in franchise financing: Auckland/Northland - Sujam Ratnayake South Island – René Artz

Nik Mimilo P 0800 453 010 E nik.mimilo@silverchef.co.nz W silverchef.co.nz

National

Daniel Cloete P 0800 177 007 E franchising@westpac.co.nz W westpac.co.nz

FRANCHISE CONSULTANTS Franchise Accountants

52 53 94

Specialist advice on franchise system development, feasibility studies, recruitment, documentation, manuals, ongoing mentoring, strategic planning and partnering to grow your business.

National

Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

Franchize Consultants (NZ)

22

Specialists in franchise development, strategic planning, legal briefs, systems and manuals, recruitment processes and documentation, ongoing mentoring and sound advice on franchising and licensing. Recognised as New Zealand’s leading management consultancy specialising in franchise development. Experience with many of NZ’s top franchised companies.

National & Worldwide

Dr Callum Floyd P 0-9-523 3858 E callum@franchize.co.nz W franchize.co.nz

Tereza Murray Franchising

44

We specialise in developing comprehensive and cost-effective franchise systems for small businesses needing a growth strategy that delivers profit, performance and scale.

National

Tereza Murray P 027 471 7337 E tereza@terezamurrayfranchising.co.nz W terezamurrayfranchising.co.nz

The Franchise Coach

96

Comprehensive advice on franchise system development. Feasibility studies, manuals, documentation, legal briefs, franchisee recruitment, exporting and importing, mediation and ongoing mentoring to grow your business. The Franchise Coach has been a major contributor to the success of franchising in New Zealand since 1983. Consultants, trainers and speakers.

National & Worldwide

Stewart Germann M 021 276 9898 E stewart@thefranchisecoach.co.nz W thefranchisecoach.co.nz

70

At ASCO Legal we have a fresh perspective on the practice of law, a client-centred one. Our team is friendly, approachable and efficient. We enjoy helping both our franchisor and franchisee clients get the most benefit out of franchising, providing quality pragmatic advice.

National & Worldwide

Alistair van Schalkwyk P 0-9-308 8071 M 021 0274 2011 E alistair@ascolegal.co.nz W ascolegal.co.nz

Botting Legal

Franchise and commercial law specialists. We provide practical legal advice in plain English for both franchisees and franchisors at very competitive rates. Preparation and review of franchise documentation, advice on structuring and IP protection, franchise operation and dispute resolution.

National

Bradley Botting P 0-9-950 3880 M 0274 769 738 E franchise@bottinglegal.com

Brookfields Lawyers

Expert franchise lawyers. Fixed price packages. Urgent advice is no problem.

National

P 0-9-979 2109 E law@brookfields.co.nz W brookfields.co.nz

Deirdre Watson Barrister

25 years’ experience in litigation, disputes, court cases and mediation. Franchise dispute specialist.

National

Deirdre Watson P 0-9-309 6988 E deirdre@deirdrewatson.co.nz W deirdrewatson.co.nz

Duncan Cotterill

Enterprising full service law firm with offices nationwide. Experts in franchise system establishment, network growth and international expansion. Covering all your franchise and broader business needs, including distribution networks, supply chains, intellectual property, employment, health and safety, property/leasing, acquisitions and sales, immigration and dispute resolution.

National

Hamish Walker P 0-4-499 7809 M 027 288 2339 E hamish.walker@duncancotterill.com W duncancotterill.com

LAWYERS ASCO Legal

Franchise Law

68

Drafting, amending and reviewing franchise agreements. Franchise sales and purchases. Commercial property leases, sales and purchases.

National

Thada Chapman P 0800 Solicitor M 021 309 233 E thada@franchiselaw.co.nz W franchiselaw.co.nz

Gaze Burt

38

Lawyers providing full legal services for franchisors and franchisees including advice and documents relating to franchise development, franchise evaluation, risk management, transactional management and dispute resolution. Our experience is extensive over many years and we understand the important and significant fundamentals required for quality franchising.

National

Michael Bright P 0-9-414 9800 E michael.bright@gazeburt.co.nz W gazeburt.co.nz

Gibson Sheat Lawyers

96

Comprehensive legal advice for franchisors and franchisees. All franchise documentation. We’ll sort out issues at the outset, before they become problems. If things have already turned pear-shaped our mediation and franchise dispute specialists can assist.

Greater Wellington

Claire Byrne P 0-4-916 7483 M 029 916 7483 E claire.byrne@gibsonsheat.com W gibsonsheat.com

Goodwin Turner Commercial Lawyers

3

Goodwin Turner Commercial Lawyers aims to provide a modern, friendly, client-focused and efficient approach to your legal business requirements, with a genuine focus on adding value to your business.

National & Worldwide

Scott Goodwin P 0-9-973 7350 M 027 700 7396 E scott@goodwinturner.co.nz W goodwinturner.co.nz

Harmans Lawyers

A Christchurch based firm offering comprehensive legal services for franchisors and franchisees including franchise and disclosure documentation, employment, leases, financing, dispute resolution and business structures. Full service legal firm that prides itself on being solution driven. Franchise specialists with a proven track record.

National

Mark Sherry P 0-3-352 2293 M 021 524 890 E mark.sherry@harmans.co.nz W harmans.co.nz

Jackson Russell Lawyers

National Your business needs specialist franchising advice and an experienced legal team that covers all areas of business law. Jackson Russell is a full service law firm that will get to know your business, tailor advice to your business objectives and guide you through the process.

Darryl King P 0-9-300 6935 E dking@jacksonrussell.co.nz W jacksonrussell.co.nz

Lane Neave

Lane Neave is a full service law firm with offices in Auckland, Wellington, Christchurch and Queenstown. We have a dedicated franchising team experienced in advising both franchisors and franchisees on all their legal requirements. Our clients include large nationwide franchisor chains through to individuals.

National

Anna Ryan P 0-3-377 6395 E anna.ryan@laneneave.co.nz W laneneave.co.nz

WE TAILOR FINANCIAL SOLUTIONS TO FIT YOUR FRANCHISE. Get in touch on 0800 177 007.

Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at www.franchise.co.nz

95


FANZ

company

page number

Specialist Advisors description

location

MacDonald Lewis Law

Expert franchise lawyers who specialise in fixed price packages for legal services. A specialist firm based in Parnell offering sound, practical and timely advice, we can assist with all business legal requirements.

National & Worldwide

Tim Lewis P 0-9-307 3324 E info@mllaw.co.nz W mllaw.co.nz

Martelli McKegg Lawyers

Experienced franchise and business law advisors focussed on helping clients to succeed. All areas of franchising, including franchise documentation, business sales, retail and commercial leasing, licensing, supply and distribution, brand protection, health and safety, immigration, employment and dispute resolution. Advice in Mandarin and Cantonese.

National & Worldwide

Steven Lee M 021 728 892 E steven@martellimckegg.co.nz W martellimckegg.co.nz

Mortlock McCormack Law

Christchurch-based franchise experts advising clients locally and nationwide. Specialist advice for franchisors and licensors wishing to set-up and operate, and for franchisees regarding all aspects of their franchise. Full range of associated commercially-focused and cost-effective legal services provided.

Canterbury & National

Kent Yeoman P 0-3-343 8453 M 021 517 601 E kent@mmlaw.co.nz W mortlock-mccormack.co.nz

MST Lawyers

Full service law firm established in 1975 recognised as one of Australia’s leading franchising law firms. Acting for franchisors, franchisees and suppliers to the franchising sector on all aspects of franchising, including regulatory compliance, drafting franchise documents, sales/purchases of franchises and dispute resolution.

Australia

Raynia Theodore P 0061 3 8540 0242 M 0061 419 877 345 E raynia.theodore@mst.com.au W mst.com.au

North End Law

Over 25 years’ experience advising franchisors and franchisees. We can assist with drafting or reviewing franchise documentation and specialise in assisting with franchise disputes, franchise exits and all associated commercial advice.

Hamilton, Waikato & National

Justina Knox P 07 849 9726 M 07 849 9726 E jknox@northendlaw.co.nz W northendlaw.co.nz

Specialists in franchise and business law. If you seek prompt and technically-sound legal advice delivered to suit your commercial objectives, please contact us. With a wealth of franchise, business and corporate law experience, you will be in safe hands.

National & Worldwide

Harshad Shiba P 0-9-302 0070 M 021 407 228 E contact@quantumlaw.co.nz W quantumlaw.co.nz

Simpson Grierson

Specialists in franchise systems including structuring, documentation, human resources, property, taxation and transactions.

National

Richard Watts P 0-9-977 5182 M 021 895 931 E richard.watts@simpsongrierson.com W simpsongrierson.com

Sladen Legal

Provision of expert advice and legal services to private enterprise seeking to conduct business in Australia with specific expertise in start-ups, business law, property, intellectual property, employment law, taxation and superannuation, franchising dispute resolution and litigation. Service all of Australia; office in Melbourne, Victoria.

Australia

Alicia Hill P 0061 3 9620 9399 M 0061 484 313 865 E ahill@sladen.com.au W sladen.com.au

Stace Hammond

Stace Hammond is a business law firm with offices in Hamilton and Auckland.

Auckland & Hamilton

Patrick Learmonth P 0-9-306 6874 E pml@shg.co.nz W stacehammond.co.nz

New Zealand’s longest established specialised franchise law firm with over 40 years’ experience. Expert legal advice to franchisors and franchisees nationwide. Winners of 2022 Global 100 – Franchise Law Firm of the Year – NZ and 2021 Global Awards – Leaders in Law – Franchising Expert of the Year in NZ.

National & Worldwide

Stewart Germann / Khushbu Sundarji P 0-9-308 9925 M 021 276 9898 E stewart@germann.co.nz W germann.co.nz

A full service firm who can help you with all your legal needs. If you are a franchisor looking to develop a franchise system or a new franchisee looking to purchase a franchise business we can develop fixed price packages to suit your exact needs.

National

Phil Shannon P 0-9-486 9575 M 021 485 557 E phil.shannon@turnerhopkins.co.nz W turnerhopkins.co.nz

The Wynn Williams team understand franchising and have global experience advising brand owners/franchisors, master franchisees, investors and franchisees. We are known for our trans-Tasman expertise and can quickly assist you to assess and grow your business in the New Zealand market.

National

Katrina Hammon P 0-9-300 2647 M 021 221 8847 E katrina.hammon@wynnwilliams.co.nz W wynnwilliams.co.nz

Business Brokers

Specialist business sales company selling franchises for 20 years with branches nationwide. At all times, we place the greatest value on confidentiality, professionalism and innovation. Your business is our business.

National

Steve Smith P 0-9-630 3004 E steves@abcbusiness.co.nz W businessesforsale.co.nz

Online Training

Revolutionise your franchise training and onboarding with Bracken. Bracken is a cutting-edge Learning Management System designed for New Zealand franchises. With our state-of-the-art platform, you can take your franchise to new heights by providing comprehensive training, ensuring consistency across locations, and empowering your workforce.

National

Richard Fogarty P 0-3-479 2577 M 027 432 4234 E info@bracken.cloud W bracken.cloud

Brand Consultants

We are brand experts, combining human-centered thinking and creative with emerging technologies to create exceptional brand experiences. We are a one-stop creative shop specialising in franchise systems and multi-store operations, providing strategy, brand, creative, web and marketing solutions.

National

Steve Goldie P 0800 CRANKD M 021 977 979 E steve@crankd.nz W crankd.nz

Quantum Law

60

Stewart Germann Law Office, Lawyers and Notary Public

17

Turner Hopkins

Wynn Williams

37

get more information

OTHER SERVICES ABC Business Brokers

Bracken

Crank’d

99

Find more info franchise.co.nz

FROM CAPE REINGA TO BLUFF

Established 1990

For 20+ years, Claire has advised on:

• Buying or selling franchises • Franchising businesses • Franchising disputes Claire Byrne | 04 916 7483 claire.byrne@gibsonsheat.com

The complete franchise resource

We can franchise your business

REACH THE BUYERS Only Franchise New Zealand combines digital, print, online and social media to reach potential franchisees throughout New Zealand – and beyond. Contact us now to promote your opportunity or service.

We have helped over 150 companies develop their systems and pursue their franchising goals. Phone Stewart on 021 276 9898 www.thefranchisecoach.co.nz

NZ’s dedicated franchise media info@franchise.co.nz 0-9-424 8236

SPECIALIST SUPPORT TO HELP YOUR FRANCHISE SUCCEED. Get in touch on 0800 177 007.

Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

96

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand

Summer 2024

Year 32 Issue 04


Cumulo9

service

FANZ

page number

company

Other Services description

location

get more information

Email Branding

Cumulo9, digital solution experts ensuring your company communication is consistently and securely delivered. A complete omni-channel solution offering marketing campaigns, transactional emails, compliance, audibility, tracking and data management. A suite of products providing a cost-effective solution for seamlessly branded and deliverable business communication.

New Zealand & Worldwide

Chris Hogg P 0-9-377 8885 M 021 345 690 E chris.hogg@cumulo9.com W cumulo9.com

Eftpos NZ

18

Financial Services

Eftpos NZ is your complete payments partner. Whether you have one site or 100, we have the scale, expertise and experience to meet all your in-store, online and back-office payment needs. Talk to CK from Eftpos NZ today.

National

Chaitanya Kothapalli (CK) P 04 488 1679 M 022 177 0931 E chaitanya.kothapalli@verifone.com W engage.eftpos.co.nz/franchise

EmbroidMe

46

Corporate Apparel

NZ’s largest uniform and promotional products business. We supply and brand quality uniforms, including polo shirts, corporate wear, sportswear, hospitality wear, plus a range of corporate gifts. Contact our national accounts team to help you manage your brand on a national basis.

National

Peter Smythe P 0-9-577 4223 E info@embroidme.co.nz W embroidme.co.nz

Printing & Marketing

Excel Digital enables organisations to optimise each step of the communications supply chain from strategy and ideation through to creative, print production, storage and re-order. In 2019 Excel Digital merged with Perception Group to become one of the largest digital-first printing companies in New Zealand.

National

Anneliese Theron P 0-4-499 0912 M 027 811 8285 E anneliese.t@exceldigital.co.nz W exceldigital.co.nz

Franchise Association

The peak body representing the franchise community. Franchise members are required to submit their agreement and disclosure documents to ensure compliance with our codes of ethics and practice before being accepted into membership and biennially thereafter. Affiliate members are suppliers to the franchise sector.

National

Robyn Pickerill P 0-9-274 2901 E contact@franchise.org.nz W franchiseassociation.org.nz

Franchise Media Training

Media Training

Franchise Media Training has two core services. It helps franchises grow their bottom lines by showing them how to generate their own news media publicity. Secondly it prepares franchises for possible negative media attention that can destroy entire brands overnight.

National

Pete Burdon P 0-3-420 0300 M 029 200 8555 E office@franchisemediatraining.com W franchisemediatraining.com

Franchise Relationships Institute

Franchise Research & Development

Franchisee selection systems, satisfaction surveys, recruitment and training for franchise management. Assistance with organisational change and restructuring, conference presentations on managing the franchise relationship.

New Zealand & Australia

Greg Nathan P 0061 418 157 701 E gregnathan@franchiserelationships.com W franchiserelationships.com

Gallagher

Insurance

Gallagher is one of the leading insurance broking companies in New Zealand. We guide master franchisors on the complex insurance and risk management programmes necessary for successful franchises and provide face-to-face advice to individual members.

National

Paul Kuhn P 0-4-802 0168 M 027 671 1122 E paul.kuhn@ajg.co.nz W ajg.co.nz

Network & Location Planning

Founded in 2003, Geotech provides strategic network and location planning services to franchised businesses across South East Asia. Our particular expertise utilises data and science to help underpin location planning decisions across the retail industry. We have worked with many well-known international brands.

South East Asia

Jeff Vassel M 0061 421 684 444 E jeffv@geotechinfo.com.au W geotechinfo.com.au

HR Management

A growing focus on compliance in the franchise sector has increased the need for best-practice workplace management across a franchise system. HR Assured’s combination of HRIS and telephone advice can help every franchisee navigate around complex workplace matters with confidence.

National

Mon Patel P 0800 003 752 M 027 236 2253 E mxp@hrassured.co.nz W enablehr.co.nz

Franchise Recruitment

Unique in the NZ market. Experienced franchise recruitment, operational and HR professionals who connect franchise brands and potential franchisees. We work directly with a number of leading brands. Our networks are extensive, our proven expertise extends over commercial property, franchise growth, development and recruitment.

National & Worldwide

Nathan Bonney M 0275 393 022 E admin@iridium.net.nz W iridium.net.nz

Jones Lang LaSalle (JLL)

Retail Leasing Brokers

Ranesh and Nilesh at JLL are specialist retail leasing brokers who can provide expert advice to secure a retail location for your business. They have vast experience dealing with national and international brands throughout the country.

Auckland & National

Ranesh Parmar / Nilesh Patel P 021 502 223 P 021 761 733 E ranesh.parmar@ap.jll.com E nilesh.patel@ap.jll.com W jll.nz

Kauri Business Sales

Business Sales

Kauri Business Sales is one of New Zealand’s leading business brokerage firms, advising our clients on selling and buying businesses. We specialise across a wide range of industries including education (PTE/childcare), healthcare, construction, professional services, engineering, aged-care, manufacturing, hospitality, etc.

National

Khushdeep Sharma P 0800 452 874 M 022 373 8555 E khush@kauribusiness.co.nz W kauribusiness.co.nz

LINK Business Brokers

Franchisee Resales & Recruitment

We sell businesses. NZ’s most awarded business brokerage. 300+ sales specialists. 30,000+ owners have trusted LINK to sell their business. Whether you’re looking to grow your franchise, sell your franchise or buy a franchise, you’ll want to partner with LINK.

National

Nick Stevens P 0800 546 528 E link@linkbusiness.co.nz W linkbusiness.co.nz

MYOB

Accounting & Payroll Software

MYOB offers easy online accounting software that has everything you need to take care of your franchise business, including POS and payroll solutions. Whether you’re a small or large franchise, or a franchisor managing multiple franchise sites, MYOB has the solutions.

National

Faris Mikdame P 0-3-669 8506 E faris.mikdame@myob.com W myob.co.nz/franchise

Op Central

Software Platform

Op Central is an AI powered global software platform, helping businesses manage every aspect of their Worldwide daily operations. Our software specialises in managing standard operating procedures (SOPs), training, audits, communications and incidents for franchises and multi-site organisations.

Alexandra Laurence P 0061 499 519 886 E alexandra@opcentral.com.au W opcentral.com.au

PCI Projects

Fit-out/Project Management

PCI Projects are multi-faceted retail specialists in project management, construction and sustainability. PCI work on an open-book, no hidden cost model. We provide expert advisory services in retail construction fit-out, project management, procurement. We provide advice in brand roll-outs, construction costing, and construction programming.

Auckland & National

James Cameron P 022 390 0895 E james@pciprojects.co.nz W pciprojects.co.nz

Excel Digital

Franchise Association of New Zealand

Geotech Information Services

82 83

10

HR Assured

Iridium Partners

76

Spaceworks

40

Retail Network Roll-out

New Zealand’s leading full turn-key solution for design, construction and procurement throughout the franchise and retail roll-out sector. We offer fixed pricing solutions that guarantee an on-time, on-budget approach to roll-out. Spaceworks work with some of NZ’s biggest companies, developing and implementing their retail networks.

National

Bradley Keys P 0-9-551 6020 M 027 700 1555 E bradley@spaceworks.co.nz W spaceworks.co.nz

Speedy Signs

46

Signs & Graphics

With 25 years in business, Speedy Signs has the experience, expertise and reputation in nationwide franchise signage. Contact our National Accounts Manager for a complete signage solution, from design to installation, ensuring your franchisees are brand compliant, right throughout the country.

National

Peter Smythe P 0-9-577 4223 E info@speedysigns.co.nz W speedysigns.co.nz

The Mediator

Mediation

Franchise disputes can be resolved quickly and effectively via online or face-to-face mediations, saving your brand and business from potential harm. With 20 years experience in mediation and law, Trish Blyth, ‘The Mediator’, has been on the panel of Mediators for the Franchise Association for 10 years.

Auckland & National

Trish Blyth P 0800 02 MEDIATE M 021 677 950 E trish@themediator.co.nz W themediator.co.nz

Waipuna Hotel & Conference Centre

Conferences

Hotel accommodation with fully integrated conference centre suitable for small meetings through to Greater international conventions. Full food, beverage and leisure facilities complete the offering. “World famous Auckland in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings and Area leisure market.

Shelley Trutsch P 0-9-526 3008 E shelleyt@waipunahotel.co.nz W waipunahotel.co.nz

TALK TO OUR FRANCHISE SPECIALISTS TODAY ON 0800 177 007. Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at www.franchise.co.nz

97


Franchise News

Franchise Hall of Fame The visionary founder of Rodney Wayne Hair Salons has been inducted into the Franchise Hall of Fame

T

he prestigious honour was announced at the Westpac New Zealand Franchise Awards 2023 gala dinner on 11 November, and celebrated Rodney Wayne’s enduring impact not just upon the franchise sector, but upon the whole nation. He joins a small but select group which includes Wally and Hugh Morris, the brothers who brought McDonald’s to New Zealand in 1976, and David McCulloch, one of the primary figures in the establishment of franchising in New Zealand. Announcing his induction, Brad Jacobs, the Chair of the Franchise Association of New Zealand which created the Hall of Fame, said: ‘Rodney Wayne is a true pioneer in franchising, is still active in the business, and is loved by all. He is highly respected in his industry and in franchising, both locally and internationally. ‘Many franchisees have been with the brand for over 20 years now, which is a true testament to its founder, his passion, the people within the franchise and their processes.’ Rodney approaches franchising on a personal level. He has said, ‘I always answer my own phone, from the newest franchisee to the newest staff member, I am available to speak to them. It’s about holding the team together.’ Brad continued, ‘Rodney has been a long-term member of FANZ, has a proven history of developing franchise personnel, is a strong supporter and innovator within the franchising model and has over 33 years of successful franchising under his belt. He always aspires to excellence in franchising with ethical behaviour and a passion second-to-none. At 75, this true gentleman is the epitome of great franchising.’

Still looking forward Rodney Wayne stood on the same stage in 2022, when his company was named Westpac Supreme Franchise System of the Year. This time, the applause was personal.

98

In his acceptance speech, Rodney expressed deep gratitude, saying, ‘I am truly very, very honoured.’ He thanked FANZ and the people who nominated him and, reflecting on his journey, he said, ‘The franchising industry has been so good to me. I love my team; it’s a great environment. I know we’re going to have a great next couple of years, and I look forward to it.’

A personal tribute Simon Lord, the publisher of Franchise New Zealand, adds his own tribute. ‘Rodney was one of the first people I met in franchising in New Zealand, back in 1991 when he had just started to franchise his already wellknown brand. He was one of the few regular attendees at the early meetings of the Association, an eager contributor to discussions, and not infrequently a stirrer of debates (something he continues to do on a wider stage today with his railing against immigration policy). He also shared his experiences willingly with other newcomers to the sector. ‘Over the years, as Rodney’s franchise grew, he became a shining example of what New Zealand’s home-grown franchisors could achieve. While Rodney’s regular media appearances were done in the service of his own brand, they also served to show that franchises were genuine business opportunities – an important lesson in the 1990s. ‘It’s probably fair to say that many modern-day franchisors wouldn’t remember the suspicion with which franchising was viewed in the early years. Rodney, with his forthright approach, disarming honesty and undoubtedly successful business model, helped to allay such suspicions. It is great to see him recognised as a very worthy addition to the FANZ Hall of Fame.’ Franchise New Zealand talked to Rodney Wayne in December 2010 about creating a marketable image - read the in-depth interview online at www.franchise.co.nz/articles/1411. Franchise New Zealand

Summer 2024

Year 32 Issue 04


Revolutionise your franchise training and onboarding with Bracken. Are you a franchise owner looking to streamline your operations, enhance employee training, and maximise profitability? Look no further than Bracken, the cuttingedge Learning Management System designed for New Zealand franchises. With our state-of-the-art platform, you can take your franchise to new heights by providing comprehensive training, ensuring consistency across locations, and empowering your workforce. Bracken offers a wide range of features tailored to meet the unique needs of franchise businesses. From centralised content management and easy course creation to real-time progress tracking and customisable reporting, our platform puts you in full control.

Seamlessly induct new employees, deliver engaging training modules, and foster a culture of continuous learning within your franchise network. With Bracken, you can drive operational excellence and boost customer satisfaction, leading to increased revenue and brand loyalty. Join the evergrowing number of successful franchise owners who trust Bracken to enhance their training and onboarding processes. Experience the power of a comprehensive learning solution that is intuitive, scalable, and designed to meet the demands of today’s fast-paced franchise environment. Don’t miss out on this opportunity to elevate your franchise business—contact the Bracken team today.

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SPECIALIST SUPPORT TO HELP YOUR FRANCHISE SUCCEED Whether you’re looking for a hand with business funding or payment solutions, g et help from the most experienced franchise bank in the market. Get in touch at 0800 177 007 or franchising@westpac.co.nz

Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.


Articles inside

Franchise New Zealand - Year 32 Issue 04 – Summer 2024 article cover image

Franchise New Zealand - Year 32 Issue 04 – Summer 2024

4min
page 74
Income & Lifestyle? FIXED! article cover image

Income & Lifestyle? FIXED!

5min
page 15
Delivering A Brighter Future article cover image

Delivering A Brighter Future

4min
page 14
Putting It All Together article cover image

Putting It All Together

5min
page 13
Franchise Hall of Fame article cover image

Franchise Hall of Fame

3min
pages 98-99
TOWARDS THE FUTURE article cover image

TOWARDS THE FUTURE

5min
pages 82-83
SIT BACK AND RELAX article cover image

SIT BACK AND RELAX

4min
page 81
BIGGER & BETTER article cover image

BIGGER & BETTER

5min
page 79
BLACK GOLD article cover image

BLACK GOLD

5min
pages 73-76
GROWING with intent article cover image

GROWING with intent

3min
pages 72-73
Get The Right Advice article cover image

Get The Right Advice

9min
pages 68-71
INCOME ALL YEAR ROUND article cover image

INCOME ALL YEAR ROUND

5min
page 67
HOUSING BOOM article cover image

HOUSING BOOM

4min
pages 65-67
SCALING THE HEIGHTS article cover image

SCALING THE HEIGHTS

5min
pages 63-64
QUESTIONS to ask franchisees article cover image

QUESTIONS to ask franchisees

9min
pages 60-61
BE THE LOCAL GUY article cover image

BE THE LOCAL GUY

5min
page 59
CENTRAL PERKS article cover image

CENTRAL PERKS

5min
pages 57-58
THREE’S COMPANY article cover image

THREE’S COMPANY

4min
page 56
STAYING ON COURSE  article cover image

STAYING ON COURSE

5min
pages 53-55
DESTINY article cover image

DESTINY

8min
pages 6-7, 50-52
JUST ADD WATER article cover image

JUST ADD WATER

5min
page 49
Employees or Franchisees? article cover image

Employees or Franchisees?

8min
pages 46-49
new franchise fills INDUSTRY VOID article cover image

new franchise fills INDUSTRY VOID

5min
page 45
Increase your chances of success article cover image

Increase your chances of success

6min
pages 42-45
PAY LESS EXPERIENCE MORE article cover image

PAY LESS EXPERIENCE MORE

4min
page 41
ADAPTABILITY INCREASES OPPORTUNITY article cover image

ADAPTABILITY INCREASES OPPORTUNITY

3min
pages 37, 39
A NEW CHALLENGE article cover image

A NEW CHALLENGE

7min
pages 38-39
IT’S ALL ABOUT PEOPLE article cover image

IT’S ALL ABOUT PEOPLE

5min
pages 35-38
Wisdom from Wellington article cover image

Wisdom from Wellington

5min
page 55
BECAUSE WE CARE article cover image

BECAUSE WE CARE

7min
pages 32-33
THE POWER OF BELIEF article cover image

THE POWER OF BELIEF

5min
pages 31-32
Your Choice article cover image

Your Choice

5min
pages 28, 75
TIME FOR A FRANCHISE REVIEW? article cover image

TIME FOR A FRANCHISE REVIEW?

3min
page 22
BATTLE OF THE BRANDS article cover image

BATTLE OF THE BRANDS

21min
pages 24-29
Inside Track article cover image

Inside Track

5min
page 23
sustainable products SUSTAINABLE BUSINESS article cover image

sustainable products SUSTAINABLE BUSINESS

5min
pages 21-23
Retail Travel Brand Has Marketing Edge article cover image

Retail Travel Brand Has Marketing Edge

4min
pages 20-21
Cashing In, Cashing Up article cover image

Cashing In, Cashing Up

5min
page 19
A Guaranteed STRONG START article cover image

A Guaranteed STRONG START

3min
page 11
THE JOY OF SAVINGS article cover image

THE JOY OF SAVINGS

5min
pages 9-11
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