Franchise New Zealand - Year 30 Issue 04 – Summer 2022 Published on December 10, 2021

Page 1


Summer 2022

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change brings opportunities

PLUS | survey of franchising | risk versus reward | business funding endorsed by

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Do you want to own a business?

‘Change is the only constant in life.’ That’s what the philosopher Heraclitus wrote, and it’s as true now as it was 2,500 years ago. People all over the world have rushed to adapt to changing circumstances, and those changes continue as we’re forced to accept living with Covid in the community. But with change comes opportunity. In our cover story (page 6), we look at some of the ways that franchised businesses in different sectors have responded over the past couple of years. It’s been tough but, by communicating and working together, in many cases franchisors and franchisees have actually improved their business models. That’s really going to pay off in the years ahead, and new franchisees will be especially well-placed to benefit. Now’s the time to start looking for those opportunities. While small business in general has been under massive pressure over the past couple of years, franchising has proved remarkably resilient – as the latest survey from Massey University shows. Despite covering a year with many restrictions on normal business trading, the figures suggest improvement in some key areas. While the smaller sample size makes direct comparison with the massive 2017 survey an unreliable exercise, there’s enough in the detail to show that areas like experience, training, turnover, employment, environmental action and contribution to community are all on the rise. We cover some of the key points in our article on page 30, and will look into others in more detail next issue. For anyone looking at buying a business, the signs are positive. Over the summer, we know that many people will take a much-needed break and re-evaluate their goals. Perhaps you’re tired of your job, or tired of the city? Well, buying a franchise can offer you the chance to live the lifestyle you want, in the place you want. In the following pages, you’ll find plenty of opportunities – and plenty of advice, too. Philip Morrison shows you how to evaluate risk versus reward (page 44). There’s advice on funding for business buyers (page 24), on why you should or shouldn’t quit your job (page 66), and a guide to other helpful articles online (page 26). The Directory gives you details of over 275 different franchises (page 68) and specialist franchise advisors around the country (page 78). If you’re ready to make a change that you actually choose at last – read on.

Simple. Profitable. Affordable. Guaranteed.

Simon Lord Publisher, Franchise New Zealand PS. If you want another copy of this magazine for yourself or a friend, call 0800 FRANCHISE or visit to get a free print or digital issue


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Published by: Franchise NZ Marketing Limited PO Box 308 089, Manly 0952 New Zealand P 0800 FRANCHISE (0800 372 624) ISSN 1172-059X (Print) ISSN 2324-5204 (Digital) Designed and produced by CDQ Design for Marketers P 021 64 45 45 Principal: Paul Donovan



New Deal

30 Franchising Counts 44

Changing times have created more opportunities for franchises and franchise buyers

Risk Versus Reward

Highlights from the latest Philip Morrison shares major survey of the franchise his experience on how to s sector in New Zealand a franchise ture system evaluate s


g for over 10 Franchisin


Franchise Awards Finalists Named Top brands among the finalists in the Westpac New Zealand Franchise Awards



systems Emerginggfor 6 to 10 years Franchisin


tems Young sygsfor 1 to 5 years Franchisin


Welcome to New Zealand's BUY YOUR OWN BUSINESS magazine 9 Live Wires Bird On A Wire’s tasty freerange chicken is a hit with fans and franchisees alike 10 Gone Fishing Touch Up Guys franchise needs new owner to net rewards 11 Finding A Better Way The Source Bulk Foods franchise supports local businesses and eliminates waste 13 The Path To Success Jani-King franchisee helps young Pasifika couples into their own business 15 Love Kids? Love sKids sKids franchisees make a difference in the lives of children and families 16 Updates Some of the top news stories from 19 For The Love Of Pies Jesters Pies franchises combine low overheads and high profitability 20 Natural Grow Woolgro franchisees keep New Zealand green with a profitable local product 21 Beyond Covid-19 When change is the only constant, you need help to prepare for the ride ahead, says BDO

23 Drawing On Experience New Seasons Art Class franchisee seizes the opportunity before all areas are sold 24 Business Funding For Franchise Buyers Daniel Cloete from Westpac on opportunities, rules and the availability of funding 26 Find Out More Free advice for franchise buyers – a guide to our website 27 Taking It From The Top Good training helps Rodney Wayne franchisees retain team members and clients 29 Inspired By Passion Maison de Crêpe is a high margin business for food-lovers 33 Partners In Pizza Pizza Hut is looking for people around the country eager to become business owners 35 Chain Saw? Chain Store Stihl Shop licensees open a second outlet to capitalise on a great opportunity 37 Call The Specialists With Franchise Accountants, franchise buyers and franchisors are in safe hands 39 Top Marks NumberWorks’nWords franchisee loves what she does in a business of her own

40 What’s Next in 2022? Updates from FANZ on what’s on and what’s happening 42 Live The Life You Want V.I.P. Home Services franchisees find the futures they are looking for in a supportive business 47 Healthy Profits Healthy Homes standards deliver a big boost for new Oncore franchisees 49 Too Good To Sell Speed Queen owners hang on to their near-passive, pandemic-proof earners 50 All Together Now Teamwork makes the dream work when you’re a Paramount franchisee 53 A Reputation To Bank On Pit Stop owners make the smart choice with NZ’s largest automotive service franchise 54 Tips For Great Franchising Franchize Consultants share more best practices to build excellent franchises 55 Micro Roastery Maximum Return Black & White Coffee Cartel brings Euro-style cafés to NZ 57 The Time Is Now Pack & Send franchisees all over the country enjoy massive growth

Summer 2022 Year 30 Issue 04

58 Equal Opportunity Jim’s Test & Tag works for anyone with a will to succeed 59 In A Good Space Thorough training and total flexibility make Pukeko Rental Managers a winner 60 Lockdown Solution For Franchisees Two well-known franchise brands worked together to solve problems 63 Hot Property A Buyer’s Choice Home Inspections franchisee only wishes he had started sooner 65 The Grass Is Greener SmartGrass is an exciting business opportunity that generates profits from Day 1 66 Time To Quit Your Job? 9 good reasons to start your own business – and 5 good reasons not to 67 Performance Enhancing High Performance Training & Coaching franchisees make good money helping others 68 Westpac Directory of Franchising Comprehensive details and investment levels for over 275 franchise and master franchise opportunities. Also includes advisors and index to advertisers

Westpac Directory of Franchising Over 275 different franchises



For information about subscriptions, advertising Business Development or other matters, please ring us on 0800 372 624 or email Sally Knight Lorraine Lord Copyright Writers All Franchise New Zealand Simon Lord

Glenn Baker

Crispin Caldicott Ross Lindsay Catherine Lord

media are copyright ©Franchise NZ Marketing Ltd. and no part may be reproduced without the specific written permission of the publisher.


78 Specialist Advisors

Editorial submissions and advertising enquiries should be directed to the publisher. All articles published become copyright ©Franchise NZ Marketing Ltd Conditions

The publisher in its sole discretion reserves the right to refuse to publish any advertisement received if the publisher considers that the publication of such advertisement would be undesirable in any way.

81 Other Services

Disclaimer All franchise and business opportunity features included within this publication are paid advertorial approved by the client concerned. Inclusion of any franchise system, business opportunity or professional advisor within this magazine does not imply endorsement by the publisher or the FANZ. Persons entering into franchise agreements are strongly advised to seek their own professional advice. Neither the publisher nor the FANZ accept any responsibility or liability for views or claims expressed in Franchise New Zealand. Opinions expressed by contributors are their own and not necessarily endorsed by the publisher or the FANZ.

Cover image: Anil Dumasia

68 Franchise and Business Opportunities

Changing times have created more opportunities for franchises and franchise buyers



he past two years have thrown up a lot of challenges. Lockdowns, alert levels, traffic lights, mandates and MIQ have all been changing constantly as the coronavirus has itself mutated – and businesses have had to change, too. ‘The important thing to remember is that change creates opportunity,’ says Daniel Cloete, National Franchise Manager for Westpac. ‘Many franchises have adapted and improved their business models, and some sectors have forged ahead. Even sectors which were badly hit, like hospitality, demonstrated after the 2020 lockdown how fast they could bounce back. While there were some inevitable closures, these have created gaps in the market – and new opportunities.’ Pankaj (Phil) Mannan is just one of the new franchisees who have seized the opportunity. He took up a Cleantastic franchise in Hawkes Bay in May 2021 on a part-time basis, but it went so well that he soon gave up his regular job to concentrate full-time on his new commercial cleaning business, along with his partner Ashpreet. ‘He’s doing a fantastic job,’ says Greg Paget, the franchisor for Cleantastic NZ. ‘He saw an opportunity and went for it, and now he’s getting the benefit.’

Explosive growth Commercial cleaning is one of the sectors which, not surprisingly, has exploded during the pandemic, and it provides a good example of the level of support that franchisees can draw upon compared to independent small business owners. Compliance levels are increasing across all industries – not just Covid mandates, but health & safety regulations, employment law, immigration, tax … ‘That impacts upon every industry from cleaning to food, from retail to education,’ says Greg. ‘If you run a small business, making sure you’re abiding by all the rules can be very time-consuming and very difficult. A lot of our franchisees are relatively new to the country, and being able to navigate the various ministry websites almost requires a degree – then you have to interpret what they mean! ‘For an independent small business, that can be a job in itself, but franchisees have the advantage of a franchisor who can do a lot of that work and then share precisely what they need to know for their business. ‘Franchises bring together a lot of expertise and franchisee experience to develop


systems that work. When we went back into Level 4 in August 2021, we were able to pull out what we’d developed with franchisees the previous year, review what had worked, what changes we needed to make and then tell everyone. That gives clarity and takes away a lot of stress for franchisees so they can focus on their businesses. And, of course, that’s not just true for Covid – it also applies to other areas such as marketing, training, buying, maintenance. Sharing the power of the group is what franchising is all about.’

Grabbing the opportunity With more people than ever talking about changing jobs or changing locations (see page 16), the ability of franchising to help them do both is becoming more important than ever. Take Jeremy Lowe, for example, who moved from a senior role in the travel industry last year to owning a property maintenance management franchise with his wife Sarah – an early childhood teacher. Despite having no experience in their new industry, they created a million-plus dollar business from scratch, thanks to the training and systems provided by the franchise (see page 47). ‘The building maintenance sector has been trucking along right throughout the pandemic,’ says Dan Vincent, managing director of Oncore. ‘There have been a number of reasons for that – increasing property values, people spending more time at home, less travel – but for us, too, compliance is helping drive the market as the new Healthy Homes standards are kicking in. Franchising gives people like Jeremy and Sarah the ability to transfer their skills into a whole new area and create a hugely successful business of their own.’

Getting better, faster Training is at the heart of turning new franchisees into successful business owners, and this is another area which has changed dramatically. Two years ago, almost nobody had heard of Zoom or Teams – now everybody uses online video. ‘We use new technology for communication throughout our franchise now, and it’s catapulted us forward,’ says Greg. ‘Our online platform now runs in tandem with face-to-face learning to make training easier, more effective and allow greater understanding. ‘It means new franchisees are more confident and able to do a better job right from the beginning. Because of that, our


change brings opportunities support team are able to spend more time on helping them grow. Quite simply, new franchisees get better, faster, while the feedback we get from more communication with existing franchisees helps us ensure that everything we do is actually important.’

Key sectors thrive While commercial cleaning and property maintenance are two obvious sectors which have thrived in recent times, they aren’t the only ones. ‘Supermarkets and some specialist retailers have done very well, particularly those which were able to develop an online offer,’ says Daniel Cloete. ‘A recent report showed 230,000 people shopped online for the first time during lockdown, so it’s becoming more important than ever to have an online presence. That’s something many franchises have already developed on behalf of their franchisees – the latest Franchising New Zealand study suggests almost 80 percent of franchises now do online sales – and it’s another area where combining a franchise’s brand power with local delivery can offer significant advantages. ‘Some food businesses which cracked the click-and-collect, takeaway or delivery models have also performed exceptionally well in the past couple of years. Although others clearly suffered badly, with sustained lockdowns and intransigent landlords creating significant cashflow issues, the sector as a whole will bounce back – remember what happened after the last lockdowns. ‘Consider this: if a franchise model worked well before, it might work even better now. The pandemic has caused franchisors to refine their models, find new opportunities and opened up gaps in the market. Rent ratios have changed, and more desirable sites have become available or affordable. That applies to all sorts of businesses.’

Other trends to look out for

Pankaj (Phil) Mannan seized an opportunity to start his own business with Cleantastic despite the pandemic

Another area which is expected to grow fast again is education – not just in terms of tertiary education as overseas students are allowed back, but tutoring, sport and fun. With so much schooling having been delivered online, some pupils have fallen behind and many have missed their extracurricular activities. Franchises like sKids, NumberWorks’nWords and Bricks4Kidz can expect to see demand increase, while Seasons Art Class has been missed by its adult students.

And a broader trend to look out for is social responsibility in many forms. The latest Survey of Franchising shows that 65 percent of franchises are already implementing environmental sustainability and ethical measures within their operations, and that number is increasing rapidly. With job seekers already being motivated by the desire to ‘make a difference’, this will become a key factor in business growth and franchise sales in the next few years. Many franchises already specialise in eco-friendly services, including Cleantastic and other commercial cleaners, Oncore’s insulation services and a range of product specialists from e-bikes to solar energy. The reduction of packaging and plastic waste is another key area: plastic straws were phased out by most hospitality businesses a couple of years ago and most accepted reusable cups before Covid restrictions, but franchises such as The Source Bulk Foods have waste elimination and quality local produce as a key point of difference.

What hasn’t changed? The biggest message for anyone considering buying a franchise right now is that, as Daniel said at the start of this article, change creates opportunity – and opportunities, like franchises, come in various different forms. The important thing is not just to spot the possibilities, but to take time to evaluate them properly and to consider both the risks and rewards that they offer (see page 44). ‘Anyone looking to buy a franchise has a lot of options to choose from these days,’ says Greg. ‘Good franchisors have changed, developed and refined their model to make it more desirable, and that’s going to pay off for franchisees in the coming years. ‘My advice to franchise buyers is to shop around to find the right opportunity for you. That means working out what you’re looking for, what you can afford and then talking to a number of franchise brands until you find the right fit. ‘Franchising gives you the chance to get out and do something for yourself. It gives you training, marketing muscle and the support of a team behind you. Above all, it gives you a greater chance of getting real rewards for your efforts. And that’s something that hasn’t changed.’


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Loyal. Committed. Responsible. Franchise New Zealand

Summer 2022

Year 30 Issue 04

Opportunity: Food & Beverage

Bird On A Wire’s tasty free-range chicken is a hit with fans and franchisees alike

LIVE WIRES The Mani family


f you don’t build your own dreams, someone else will hire you to build theirs. So says Prakash Mani, who, with his wife Rosie, is realising his own dreams with two Bird On A Wire restaurants. After 30 years living in Auckland, the couple moved to Hamilton and took up a whole new challenge. Accountants and consultants by profession, Prakash and Rosie also share a passion for people and food. ‘I didn’t get into accounting because I like numbers – for me, it was about taking care of people from a business perspective,’ says Prakash. Having built his own successful accounting business and worked across a range of industries, he learned a lot about what makes a restaurant successful from his clients. Bird On A Wire stood out. Specialising in good vibes and free-range rotisserie chicken since 2012, the quick service restaurant format offers a wide range of healthy options including awesome salads, mouth-watering burgers and baguettes, an unusual range of sides (parmesan hashsticks, anyone?) and dessert treats. There are dine-in, takeaway, delivery and catering options, ensuring a steady stream of business. Bird On A Wire is owned by the team behind sister brand The Coffee Club, meaning franchisees benefit from a wealth of knowledge and experience. Prakash says, ‘We look after a few franchisees of The Coffee Club in our accounting business, so we were aware of both brands and had insight into how they perform. That gave us a lot of confidence. Buying something with all the strengths of a brand and proven business model makes a lot of sense, especially when moving into a new industry – there’s the accountant coming out in me, always wary of risk,’ he laughs. ‘Of course, we want to make money, and we do, but that’s not all we think about. We believe in business with meaning and the culture of Bird On A Wire really fits with our values. Not only do we serve healthy and delicious free-range food, but we also care about having a diverse, inclusive culture, sustainability and recycling. Combining these with a supportive leadership team with solid experience makes Bird On A Wire the right brand for us.’

So nice we bought it twice Prakash and Rosie opened their Hamilton East restaurant in February 2021, and were so confident that by April they were opening their second in Auckland’s new Ormiston Town Centre. ‘We knew a lot about the Auckland market, so I’d expressed an interest in any upcoming opportunities. Ormiston is a location with a big – PUTTING PEOPLE IN BUSINESS

growth market and, since everything about opening a new store was fresh in our minds, it seemed like a good time to jump in feet first. ‘We had total support from the directors, Kelly Bain, Brad Jacobs and Andy Lucas. We opened in Hamilton on the same day as the big Six60 concert here, so of course we got hammered. They were here to support us, and didn’t just stand back and watch the chaos unfold – Kelly was in there marinating and prepping alongside our chefs, Brad jumped in to help with the piles of dishes and Andy was everywhere. They really led by example and showed us the difference between being the boss and being part of the team. ‘That’s true for everyone at Bird HQ. Through Covid, they’ve been there for us every step of the way, helping out with landlords and rent negotiations, looking out for us and keeping everyone informed. Yes, you do pay fees to be part of a franchise rather than going it alone, but what you get is a proven, tested system, established brand and a great support team when you need them.’ Coming from an accountant, that’s praise indeed.

Top locations available now Bird On A Wire already has seven outlets around New Zealand generating rave reviews from fans of all ages. Kelly says, ‘Our passion is delivering delicious, wholesome food and spreading good vibes, and we want our franchisees to feel the same. We’re particularly interested in teaming up with franchisees who have some business knowledge and experience, and who excel in some or all of the following areas: • People management

• Sales/customer service

• Marketing

• Operations

‘As Prakash and Rosie are proving, these matter more than food experience.’ Investment levels start from $450,000 +gst for a new restaurant. ‘We are actively seeking franchisees now for new Bird On A Wire locations in Auckland, in particular Browns Bay, Howick, Albany, Hibiscus Coast and West Auckland,’ Kelly says. ‘We also have opportunities in regional locations such as Bay of Plenty and Waikato.’ And, for the right people, one store could just be the start. ‘You could open two or three Birds, or go multibrand with The Coffee Club – we have two franchisees doing that already,’ Kelly points out. ‘Bird On A Wire is a brand that’s going places, so join us now and be part of the journey.’

Advertiser Info

Bird On A Wire Contact Brad Jacobs P 0-9-304 0008 M 0275 263 333


GONE FISHING John Davidson

Touch Up Guys franchise needs new owner to net rewards


can do that! That’s what John Davidson thought when he first read about Touch Up Guys 21 years ago, and he was right. ‘I’ve made a very comfortable living out of my franchise since I bought it in 2000 but, at my age, fishing is becoming my priority so my Waikato territory is on the market.’ John had previously been a builder, ‘But I got totally fed up with the amount of paperwork, so I decided to do something completely different and, despite my lack of knowledge of the vehicle industry, decided on Touch Up Guys. I felt that if I had issues or problems there would be someone who could help me out, and that’s been the case ever since. ‘There’s always been great camaraderie between the franchisees, and it says a lot for the franchise that the main reason people have sold in the end is age! We need some fresh new faces. There’s plenty of work – if I bothered to advertise, I’d be swamped – and here in Hamilton alone we could probably have two or three vans on. I have a big marketplace just waiting for the right guys or girls, and it’s the same in plenty of other places, too.’

Earn very well indeed Touch Up Guys is a mobile service that repairs bumper scuffs, stone chips, scratches and other damage to virtually any vehicle. Franchisees

service both commercial and private customers, and as Martin Smith points out, the ever-growing numbers of vehicles means big opportunities for new franchisees in many parts of the country. ‘You are going to be in permanent demand in this industry and can earn very well indeed,’ says Martin, who is New Zealand franchisor for Touch Up Guys. ‘Franchisees like John have found a good balance of income and lifestyle, but it’s fair to say that there’s lots more work out there.’

No experience needed A complete Touch Up Guys package including marketing, equipment, training and van costs between $88,000 and $120,000 +gst, depending on whether the vehicle is leased or bought, explains Martin. ‘There’s three weeks of intensive training, learning the specialist equipment, systems and techniques, then at least a month on-the-job support. ‘You don’t need experience – our highly-advanced equipment makes colour matching a straightforward process – but you do need an eye for detail and the confidence to sell your services when you first get started. After that, the sky’s the limit.’ After 21 years, John has no doubts. ‘This is a terrific franchise. If you can develop a rapport with your customers, take pride in your work and enjoy variety, come and have a look – especially if you’re in the Waikato. Give Martin a call – because I have fish to catch!’

Advertiser Info

Touch Up Guys Contact Martin Smith P 0800 286 824 M 021 721 430

NZ’s largest landscape supplies group. Become a franchise owner with a proven brand, selling a variety of quality NZ sourced landscape products. An opportunity exists to acquire an existing franchise in the Rodney district of Auckland.

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Franchise New Zealand

Summer 2022

Year 30 Issue 04

finding a


The Source Bulk Foods franchise supports local businesses and eliminates waste


s everybody knows, there’s an awful lot of wasted packaging – and wasted food – these days. The Source Bulk Foods was born in Mullumbimby, near Byron Bay, in 2012 to make unpackaged food easier to access and achieve a smaller carbon footprint. From this simple idea, founders Paul Medeiros and Emma Smith have created a franchised network of organic stores dedicated to zero waste. There are already nearly 90 round the world in Australia, UK, Ireland, Canada, Singapore and New Zealand. Seeking the kind of family business which has customers and community at its heart, Robert and Andrea Watt acquired the master licence for New Zealand and opened the first outlet here in 2017. Since then, this new-butclassic quality shopping experience has expanded to six stores around the country – with room for many more, judging by their popularity. Now the brother-and-sister team are opening the opportunity to new franchisees.

Zero-waste shopping revolution The Source Bulk Foods is described as a zero-waste shopping revolution, supplying food and other items as they would have been provided before the era of mass plastic. ‘We are the local organic health food store that is committed to delivering an impressive range of bulk wholefoods with conscious consumption and nutrition at its heart,’ says Robert. ‘We offer more than 400 items from as close to their source as possible – hence the name – and that’s just the start. Our grandparents owned their own grocery store and we use paper bags, just as they used to, or customers can bring their own containers. We also supply re-usable glass jars and bottles for people, which provides another revenue stream for franchisees that aligns with our purpose and ethics.’ There’s less waste, too, as Andrea points out. ‘For example, at this time of year people are making Christmas cakes. We have a regular stream of customers who come to buy just the 100g of currants and sultanas that they need, rather than ending up with half a packet of stale fruit in their larder 12 months later.’

Local focus Andrea was involved in the travel industry and Robert had his own business before taking on The Source Bulk Foods. ‘We’d reached a bit of a crossroads and when we saw the master licence in Franchise New Zealand, we were on the plane within a week, and we haven’t looked back. There are now stores in Christchurch, Taupo, Mt Maunganui, Kumeu, Mission Bay and Milford, and every major town or city has room for at least one. – PUTTING PEOPLE IN BUSINESS

‘We are looking for people who are dedicated both to their local community and delivering great customer service. We are also committed to buying as much as we can locally – our aim is to become the go-to centre as the outlet for local home-grown businesses. This is not easy if the supply is not there but, for example, we’ve recently been able to source pumpkin seeds grown in Marton – much better nutritionally than imported ones.’

Appeal on every level Ken and Fiona Harris have owned The Source Bulk Foods store in Taupo since January 2020. ‘I was facing redundancy and, with two small children, we didn’t really want to stay in Auckland any longer,’ says Ken. ‘We’re both acutely aware of the environmental issues posed by retail shopping and felt that The Source Bulk Foods has got so much right. It appealed on every level and, as a first venture into business, we thought a franchise would give us the support and experience we needed. The initial nationwide lockdown just after opening meant we didn’t manage to build up a local clientele immediately but, with terrific help from Robert and Andrea, we put a rocket under our online ordering system and that more than kept us afloat and got our name out there. ‘Once we re-opened, people soon became regulars and now we already employ three full-time staff. It still feels like early days but it is certainly working!’

Locations everywhere The Source Bulk Foods has opportunities now throughout the country, with locations available in all the major centres and prime regional towns. Investment levels are generally between $350,000 and $450,000. ‘This is a profitable and positive franchise that thrives on your energy to drive it within your community,’ Robert says. ‘We offer you a fully turn-key business, from training and Advertiser Info systems to fit-out, recruitment, The Source Bulk Foods stocking and marketing. We will be there to get you off the Contact ground and hold your hand as Andrea Watt your business grows. ‘Contact us today to find out more.’

P 0800 4 SOURCE M 021 530 150


New Zealand’s

MOST AWARDED Café Franchise

The Coffee Club Success Story: Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ

65 cafes in New Zealand & 450 worldwide. Continued expansion plans. Flexibility & life balance with an established brand. Excellent training and ongoing support. Preferred bank finance arrangements. National marketing benefits. 5 time winner - F&B Franchise System Award. 2 time winner - Supreme Franchise System Award. 4 time winner - Supreme Franchisee Award. Winner of the Contribution to Community Award. Winner of the Media Campaign Award.

New Opportunities Available: Greenhill Service Centre, Hamilton Northlands Shopping Centre, Christchurch High Street, Rangiora Invercargill Central Richmond Mall, Nelson Emerson Street, Napier To find out more contact Brad on 027 526 3333 or thecoffeeclubnz

Opportunity: Business & Commercial Be committed

Larry explains, ‘When you join Jani-King, you choose what level of business you want to start with. The company can tailor a package especially for you which includes all training, equipment and contracts worth, for example, $4-5,000 per month. You can stay at that level or grow from there. It’s a lowcost, low-risk route into business. ‘But you must have the desire – if you are just interested in buying a job, you are not suited to Jani-King. Taking on the responsibility of investment in yourself will make you a much better business person – and a much more successful franchisee.’ Brian suggests, ‘The ideal franchisee for Jani-King is a husband-and-wife team looking to start in business and earn extra income, but who are invested in the long-term performance and growth of their franchise. That takes commitment. A traditional cleaning company hires people for wages, and their biggest problem is that their workforce doesn’t always turn up. Our franchisees turn up because they care about those clients, they care about doing a good job, and they care about making the most of their investment in their own business.’ A new start: Saloni, Larry, Vikul and Helen

PATH TO SUCCESS Jani-King franchisee helps young Pasifika couples into their own business

Genuine desire

Larry says, ‘I love the fact that we can provide opportunities for other people to become entrepreneurs. We have far too many people unemployed in South Auckland and around the country, so to get people on to the pathway and investing in them – well, for me, that’s what business is about. I don’t want half-hearted people though – it takes a lot of energy!’ Brian concludes, ‘I had the honour of attending a lunch to celebrate one of Larry and Helen’s employees leaving to take up a franchise with JaniKing. It was a most moving occasion, and a measure of Advertiser Info their genuine desire to see others succeed. Jani-King ‘If you want to succeed too, wherever you are, come and talk to us. We can set you on the path to success.’ Contact P 0800 526 454


eatuao Larry Tupa’i-Lavea has several roles: father, husband, priest and entrepreneur. Heavily involved in the Pasifika (and especially Samoan) communities, he uses all his experience to get young people into business. ‘I started my own business career when I was nine, sweeping floors at a superette in return for a go on the Spacie machines,’ he laughs. ‘The owner helped me learn and, when he sold the store, he helped me get a job with McDonald’s. I moved up through the ranks there, working in Australia and Singapore before I was called to the ministry. I wanted to work in the community so I then went out into the world and ended up owning a group of petrol stations – as well as becoming Anglican Archdeacon for the Diocese of Polynesia. ‘When a young friend was getting married, I said I’d help the pair of them get into a business. That was how I began my association with Jani-King, the commercial cleaning franchise. I met Brian Valentine, the Regional Manager for Auckland, and we immediately hit it off. My wife Helen and I realised the franchise would be an ideal partner, so I became a franchisee in Auckland. ‘Since then, I have helped many couples into business through Jani-King. To me they exemplify what an organisation should be – putting people first. In my experience, if you do that, you get genuine growth.’

Invest in yourself

Jani-King is one of the best-known commercial cleaning brands in the world. The company came to New Zealand in 1997 and has over 400 franchisees here servicing both corporate and individual clients. ‘Our success and growth are down to the fact we invest in people, and our franchisees invest in themselves,’ explains Brian. ‘We train them in how to provide a professional service, how to run a business, and how to grow. They enjoy a guaranteed revenue, positive lifestyle, flexibility, local operational and administrative support and, last but not least, the opportunity to achieve financial independence. ‘Some of our franchisees started as part-time, built up to full-time and moved on to employing teams – and some are turning over more than $1 million a year!’ – PUTTING PEOPLE IN BUSINESS


Passionate about natural health? Join the Health 2000 Group today! You will receive: •

The opportunity to be part of a leading Kiwi co-operative

A low-cost membership

Fantastic buying power with a large range of brands

Supportive training systems

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If you desire to run your own wellbeing business contact: Alan Morpeth | 021 655 920


Franchise New Zealand

Summer 2022

Year 30 Issue 04

Opportunity: Leisure & Education it. In 2008, I left work to run our first sKids site at Halsey Drive School in Lynfield. In 2011 we bought our second site at May Road School in Mt Roskill, and Ferdilin left his job to join me. Next came Viscount School in Mangere and Hay Park School in Mt Roskill. ‘What drives us most is a burning passion to play an active role in the development of 5 to 13 year-olds. Ferdilin and I are also proud to have helped deliver sKids’ Foodstorm programme, where kids can cook up a storm while learning about healthy eating. During the lockdown, Foodstorm has been interactive online and often involves the whole whanau, which has been great for everyone.’

Strength and value

love kids? LOVE SKIDS sKids franchisees love making a difference in the lives of children and their families


urity and Ferdilin Misquitta have found the key to feeling forever young – owning a sKids franchise. In fact, they feel so good about it, they now own four! ‘Since owning our first sKids business, we have come home every day filled with happiness at the difference and impact we are having on children’s lives,’ smiles Purity. ‘Even during lockdown, when we were running Zoom sessions, we found ourselves smiling at the end of the sessions from seeing kids and their whanau go from bored (and often stressed) to happy and motivated. It keeps us feeling forever young.’ The couple are among 50 franchisees who operate 130 sKids (Safe Kids in Daily Supervision) centres at schools throughout the country, offering before- and after-school care, cooking and music lessons, and school holiday programmes. There are also 50 company-owned centres, some of which may be available to new franchisees looking for an established business.

Find your passion Purity, formerly an airline cargo supervisor and Ferdilin, an advertising and marketing executive, emigrated from India to New Zealand with their young daughter Liandra in 2002. As they were both working, when Kiwiborn son Ethan needed care, a friend who was already a sKids franchisee invited them to take a look. ‘The moment we visited sKids, we decided it would be a cool business to own,’ says Purity. ‘In India, we had organised church youth groups doing cooking and artwork, and loved – PUTTING PEOPLE IN BUSINESS

‘In fact, the pandemic has really proved the strength and value of the franchise. That first lockdown, franchisees reached out to support each other and the franchise ran weekly open forums, using the time to upskill our teams and provide technical advice. As a result, we came through stronger than ever – then, aware there would probably be more Covid lockdowns, the franchise continued to develop online programmes, many interactive and some free to all kids. ‘They also encouraged us to come up with our own initiatives. Ferdilin, who is mad keen on sports, came up with a Spell Your Name Workout Challenge, where each letter of the alphabet had an associated exercise. If your name’s Rod, you’d do 10 skaters (R), 10 Russian twists (O) and 20 high knees (D). Families were invited to send in videos of their exercising to win prizes. We also ran footpath chalk art competitions and scavenger hunts, as well as story times.’

Everyone needs to know Aimee Peterken can vouch for the success of sKids. Now the franchise’s marketing and communications manager, she’s a former sKids mum herself. With 17 years in marketing management roles, Aimee says that not only did sKids enable her to pursue her career ambitions: it helped her 14-year-old son to be the fine young man he is today.

‘As a working single mum, it was essential I find an after-school care solution that would contribute to my son’s development as a person,’ explains Aimee. ‘sKids was definitely the right choice: the people there were great role models, and always a positive influence on helping my son develop his social skills. I was so impressed with sKids’ education, health and wellbeing programmes that I often asked myself why everyone didn’t know about the difference they make to kids? Parents and caregivers need to know that sKids is not just some babysitting service, but dedicated to developing their child in all sorts of fun, interesting and challenging ways.’

The backing to support you Following its recent acquisition by the highly-respected Junior Adventures Group, sKids is part of a global family. ‘This brings greater stability for the sKids brand and access to even greater resources, systems and expertise,’ says Aimee. ‘During these uncertain times, it ensures that sKids has the backing to continually grow and build upon its strengths within the New Zealand market. ‘As we move beyond the lockdown strategy, sKids is once again in high demand – and that means opportunities for new franchisees. An investment of around $38,500 +gst includes full training and ongoing support.’ sKids has franchises available throughout the country: some wellestablished sites and other new areas waiting for the right person. ‘As Purity and Ferdilin have proved, you don’t always need experience,’ says Aimee. ‘Just be passionate about making a difference in children’s lives and enhancing their development, be success-driven and able to lead a team. Contact us to find out more.’

Advertiser Info

Safe Kids in Daily Supervision Contact Chris Bartels National Business Development Manager M 021 974 221 P 0-9-576 6602 P 0800 SKIDSBIZ 0800 754 372



UPDATES FROM OUR WEBSITE Our pick of the top news stories from

Franchise New Zealand is much more than a magazine. To keep up-to-date with news about franchising in New Zealand and interesting stories from overseas, go to, sign up for our free newsletter and follow us on Facebook or LinkedIn. Here’s a summary of some recent stories – read the full articles on the site.

New rules on rent relief

A new Bill has seen commercial lease abatements implied into leases as a way of requiring landlords and tenants to agree fair rent relief during periods affected by Alert level restrictions. These new provisions have been backdated so as to apply from 18 August 2021 (thereby allowing claims for affected periods from the start of the last Level 4 lockdown).

As a result, numerous extra tenants who previously couldn’t persuade their landlord to engage in discussions or offer any sort of rent concession may now have the means to force the issue and extract a rent abatement with backdated effect. On our website, Paul Turner of Goodwin Turner Commercial Lawyers has offered some thoughts regarding the content and potential effects of the new rules. The areas covered are:

1. Arbitration

2. Other forums for resolving disputes 3. What is ‘fair’? 4. Timeframes and the need to be pro-active 5. New clause only applies if no agreement already reached Paul comments, ‘Even though it has come a lot later than many tenant parties would have liked (and perhaps too late for some), and will infuriate many landlord parties, I believe that the new law changes will be a useful step. I’m expecting that with the benefit of these new provisions, a few previouslystalled negotiations will soon be recommencing.’ Read the full article, which contains many helpful observations for franchisors and franchisees, at

Australian franchise winners named The winners of the Australian Excellence in Franchising Awards have been announced in a virtual ceremony. Some of the names will be familiar to New Zealand readers, while others have not yet crossed the Tasman. Franchisor Awards • Australian Established Franchisor of the Year Rapid Tune • Australian Emerging Franchisor of the Year Home Caring • International Franchisor of the Year InXpress

• Excellence in Franchise Innovation CouriersPlease • Franchisor Social Responsibility CouriersPlease

• Single Unit Franchisee of the Year, less than two staff Bev Taylor, InXpress Brisbane

Service Awards • Excellence in Marketing • Supplier of the Year Spectrum Analysis Muffin Break • FCA Franchise Woman Franchisee Awards of the Year Karen • Multi-Unit Franchisee Purcell, Foodco of the Year Alex McRae, ANZ Mobile Lending (Drummoyne, Balmain, Burwood)

• Single Unit Franchisee of the Year, two or more staff David Sulava and Janet Mu, ANZ Mobile Lending, Flemington

• Field Manager of the Year Phil Colburn, Poolwerx

The finalists in the Westpac New Zealand Franchise Awards have also been announced – see page 82.


We’re sorry to report the death of Campbell McMahon, CEO of the Super Liquor franchise since 2015. Campbell has been a highly-respected and well-liked member of the franchise community for many years, working with brands such as Holiday Shoppe, Budget Travel and Toyworld before leading Super Liquor with vigour, flair and honesty. He also served on the board of the Make a Wish foundation. Campbell’s bold statements and swift action when franchises were found to have broken employment law set a standard not just for the liquor industry but for franchising as a whole, and were praised by the Labour Inspectorate. Our deepest condolences to his wife Karen, his children Carter and Lucy, and all his friends, as well as the whole Super Liquor team.



Every year, The Coffee Club and KidsCan collaborate on a special competition to design the seasonal takeaway cups used in The Coffee Club’s 65 cafés around New Zealand. In 2021, more than 300 entries were received from over 30 schools across New Zealand supported by KidsCan, and the winning artists’ designs earned a total of $12,000 for their schools. First place went to 8 year-old Stella Kim from New Brighton Catholic School in Christchurch. Stella’s design of Santa (holding a cup of coffee, of course) and his reindeer surfing by the beach appears on the large takeaway cup and won her a $1,000 Westfield voucher. Second place, and a $600 Warehouse voucher, went to Eve

Sowry (9) from Papatawa School in Woodville, whose string of lights (and a festive sheep) design appears on the medium takeaway cups. Third place, and a $400 Warehouse voucher, went to Emma Ramsay (8) from Saint Joseph’s School in Invercargill. Emma’s present delivery artwork appears on the small takeaway cups. The KidsCan Christmas Cup Artwork Competition aims to raise awareness of the work being done by KidsCan to support the education, health and wellbeing of Kiwi kids living in hardship.

Burger Economics

A study by Texas-based company Expensivity Inc has shared how the prices of popular McDonald’s menu items vary around the world. A Big Mac which costs US$5.82 in New Zealand (NZ$8.20) will set you back US$21.89 (roughly NZ$30) in Lebanon, or just US$1.94 in Russia. It reflects the very different markets, rents, labour costs, finance costs, inflation, ingredients and, of course, tax regimes that international franchises have to address. Lebanon also offers the most expensive McDonald’s menu item in the world, the Grand Chicken Special at US$27.19. Next down is the gourmet-sounding Signature Charolais & Sauce aux 2

Moutardes offered in France and Monaco for US$14.38. It makes New Zealand’s most expensive item, the Mozzarella Beef Burger at US$7.85, sound like good value. The survey also determined the affordability of McDonald’s in every country by calculating the cost of 100 adult meals (a Big Mac, large fries and a large Coke) as a percentage of median income. As you might expect, Lebanon has the worst affordability due to inflation - buying 100 adult meals in Lebanon would cost 74.65 percent of the median annual salary. American McDonald’s is the world’s fourth-most affordable at 1.73 percent of annual income, while New Zealanders can expect to pay 3.63 percent (Australians pay less at 2.79 percent).

AUCKLAND EXODUS? Close to half of nearly 10,000 Aucklanders surveyed by Stuff say they are considering leaving the city for good after a year of lockdowns. The survey comes after Statistics New Zealand revealed in October that Auckland’s population has fallen for the first time ever, with Covid-19 being blamed for people moving out of the region. Hamish Slack, Statistics New Zealand population estimates and projections manager, said that while the population decrease in Auckland/Tāmaki Makaurau was only 1300 - or 0.1 percent - this was still a ‘significant change’. ‘The Auckland region has averaged population growth of 1.8 percent a year

Franchise New Zealand

Summer 2022

Year 30 Issue 04

The Great Resignation Internationally, there is a lot of talk about the ‘Great Resignation’ – the informal name for the widespread trend of a significant number of workers leaving their jobs during the Covid-19 pandemic. Here in New Zealand, a nationwide study led by AUT Business School’s Professor Jarrod Haar shows that, since the study began last year, more and more Kiwi workers are thinking about either changing or throwing in the job towel. The AUT Wellbeing@Work iterative survey involved just over 1,000 participants in three separate time periods – May 2020, December 2020 and April 2021. Over the course of the survey, the number of employees with no thoughts of leaving their jobs halved, from 19.1% in May 2020 down to 9.2% the following April 2021 – a 52% reduction. At the other end of the scale, those most likely to leave increased from 34.7% in May 2020 to 46.4% in April 2021 – a 34% increase. Professor Haar says there are two key drivers of turnover intentions: 1. How much an employee likes their job (including pay); and 2. What other employment opportunities exist for them. For example, someone might hate their job, but has low or no turnover intentions due to a lack of other roles. ‘The findings suggest the Great

Resignation may well be happening in New Zealand,’ says Professor Haar. ‘Perhaps differently from overseas, the biggest driver here is the lure of new job opportunities – more pay, more personal development, or more “making a difference”.’ Why franchises may appeal While people with an employee mentality might just look for another job under such circumstances, workplace dissatisfaction could lead to an increase in people looking at going into business for themselves, suggests Simon Lord of Franchise New Zealand. ‘Changing industries can be difficult, but franchises offer the training, systems and support that people need to start a whole new career in a business of their own – and provide all the personal development you could want, not to mention the financial incentive. ‘Of course, owning your own business is never easy, but if you choose carefully then franchising offers you the ability to build a new future doing what you want, where you want, when you want – and to choose the people you work with. If you’ve already decided you’re not happy where you are, those four factors can be very attractive. For franchisors, it means there are people out there looking for change who could be potential franchisees.’ Read the full article at www.

NZ’s Award Winning Franchise Law Team

Stewart Germann

Khushbu Sundarji


Senior Associate

•Specialist franchise skills •Experienced business lawyers

over the previous 20 years, higher than the national average growth of 1.4 percent a year,’ Slack said. The Stuff survey was completed by 9987 people. It was a self-selected and admittedly non-scientific poll. 44 per cent of respondents said they were considering moving, with 51 percent saying they weren’t considering it, and 5 percent saying they didn’t know.

•NZ and international reputation •A proven track record •Outstanding references

Vaccination frustrations, repeated lockdowns, the threat of closed borders and high house prices are among the reasons given by respondents for considering the change. While some are considering crossing the Tasman, many are looking to move to other regions of New Zealand. In a recent article in Franchise New Zealand, Chris Small, managing director of ABC Business Sales, said, ‘We have definitely seen an increase in Auckland purchasers looking for regional businesses in the last year.’ See more at – PUTTING PEOPLE IN BUSINESS

09 308 9925 17

Whatever your business, we’ll help you get one step ahead. Harrisons is one of the many New Zealand franchise businesses we’ve helped grow and achieve their goals. Talk to our experts today about how we can help you. Rohann Dobbin Nick Knight James Phillips

021 942 178 021 262 3622 027 449 2170

Email for more information. ASB Bank Limited 56180 19981 1021

56180 19981 1021 Franchise Magazine Ad - Harrison.indd 1

28/10/21 5:22 PM

for the OF PIES love

Opportunity: Food & Beverage

Jesters Pies franchises combine low overheads and high profitability

introduced new products, and they are always open to ideas. It’s still got that family feel – we work as a team.’

Reward for hard work

Jesters is looking for new franchisees around the country, especially in Whangarei, Auckland, Hamilton and Tauranga. New locations require an investment of around $350,000 +gst, ‘Which includes both a fullyequipped shop and a fully-fitted van,’ says Ancelin. ‘That provides two sources of revenue and means you never need to wait for customers to come to you – you have a whole exclusive territory to explore.’


iwis love pies – and Jesters takes pies to a whole new level, both as a product and as a business model. The ultra-thin pastry, range of fillings and unique cooking process means nothing tastes like a Jesters pie, and there are even dessert, vegan, vegetarian and glutenfree options. With dedicated stores, mobile pie vans, and home delivery via Uber Eats and Menulog, Jesters franchisees are taking pies to the people. The franchise is well-established, with 13 stores around the North Island, and additional awareness through distribution centres in Caltex service stations. ‘Since being bought by the Number 8 Retail Group, Jesters has had a fresh new look, and new products, too,’ says Ancelin Colls, the company’s head of franchising. ‘We are about to launch a high margin fried chicken product, along with chips. It’s a mix that’s already been proven in some of the Caltex sites, so new franchisees will reap the benefits.’ Jesters franchisees assemble their pies in store. ‘Our process means it only takes seven minutes to make a pie, so you can respond quickly to demand while minimising wastage,’ says Ancelin. ‘With raw pastry and fillings supplied centrally, you don’t need expensive equipment or specialist staff, and you don’t need to be in store yourself all the time, either. It’s flexible – some franchisees like to be in the store, others out on the van, but one of their most important roles is to get out in the community, making connections and building business. It’s a business that rewards good management and ambition.’

Very efficient Tony Aikman opened his Jesters at Auckland’s Westgate Centre in 2007, and has seen the franchise change and grow. ‘I came from the corporate world, but I’d always wanted my own business and when I got to my mid40s I found Jesters. It’s a good product and our customers have always been loyal fans, so it’s a matter of making the most of the opportunity. ‘My store is pretty small – just 43 sqm – which keeps the overheads down, but the Jesters system is very efficient and so I’m serving not just the busy take-away and delivery trade from it, but my van, too – and I’m about to add a second van. I have 5 full-time equivalent staff who open the store at 6, cook the first pies, then go out on the road for a few hours visiting workplaces around my territory. We can also service events in the evenings and at weekends, and do things like school fundraisers and the hot rod show in Kumeu, so my little store generates a lot of revenue. ‘People worry about Covid, but food is pretty resilient, and Jesters is a very good example. I’ve lived through the GFC, having the pavement torn up in front of my store, and several lock-downs now, and we always bounce back. Our customers love the Jesters experience.’ And Tony appreciates Ancelin and the Number 8 team. ‘The franchise is very supportive – they’ve added consistency, improved systems and – PUTTING PEOPLE IN BUSINESS

There are also some existing stores due to come on to the market soon as long-time franchisees retire. ‘We’d love to have some fresh young faces to bring extra energy to the business, and will work with the Advertiser Info banks to help you find the finance you need. A mid-to-high volume Jesters Pies store can generate a gross profit of $300-450,000, with the new products Contact adding a potential $50,000 operating Nathan Bonney profit on top of that, so your hard work I.R.B. Realty Ltd REAA 2008 will be rewarded. M 0275 393 022

‘Contact us today to find out more.’




Brand new store on a turnkey basis! • Affordable, accredited nationwide franchise • Group buying power • Simple business model • Full/ongoing training • Fresh, new branding • Comprehensive marketing support • Integrated point-of-sale • Low wastage operation

Jesters is more than just a pie shop! All new stores are equipped with a pie van, Kindo school fundraising and catering solutions W E ’ R E L O O K I N G for passionate franchise partners to bring our ‘pies to the people’! For further information email –––– JESTERS-PIES.CO.NZ


natural GROW Everyone loves a Woolgro lawn


s climate change affects us all more and more, so consumers and corporates alike are aware of the need to make better choices. ‘Instead of working against nature, we have to work with it,’ says Geoff Luke. ‘And that’s one of the reasons why Woolgro has become so popular in recent years. It’s an all-natural lawn product that’s sustainable, natural and friendly to the environment – and it’s guaranteed to grow. ‘With building, renovation and landscaping experiencing major growth, we need more franchisees nationwide to help meet demand and keep New Zealand green. You don’t need experience as long as you’re a bit practical and enjoy working outside – it’s easy to sell, quick to install, and you’re not reliant on an hourly rate for income. There’s a margin on product, and some full-time franchisees now have staff to meet demand. It’s not seasonal, either – Woolgro lawns can be laid all year round.’

A better alternative Woolgro is a New Zealand invention designed to create a better alternative to seeded lawns or ready-laid turf. ‘Developers often put down turf tiles which look ok for a short time, but then die because they have their root system damaged. Equally, seeded lawns have to be constantly protected from birds and weeds, and heavy rain can wash the lot away. Both can produce very uneven results – but not Woolgro.’ Woolgro comes as a mat made from 100% natural wool blended with recycled jute fibre from coffee sacks and a choice of grass seed. The seed is ingrained in the mat, protecting it from birds and taking the

Woolgro franchisees keep New Zealand green with a profitable local product

guesswork out of how much seed is needed and trying to spread it evenly. The mat also contains a range of natural nutrients, retains moisture and suppresses weeds. ‘The result is quick and easy to lay, and can be cut to any shape,’ says Geoff. ‘Unlike turf, it’s so light you can carry a roll under each arm and, with installed irrigation and our regular follow-up checks, the system is guaranteed. You can easily spot our lawns in a new development – they’re the ones that don’t die.’

Full-time or add-on opportunities Woolgro is looking for new full-time franchisees in key areas including Wellington, Waikato, Central Otago and Hawkes Bay. Franchises are available from $25,000 to $50,000 +gst depending on location, and can offer a healthy income and return on investment. ‘We also have opportunities in smaller areas,’ Geoff says. ‘Woolgro makes a perfect add-on for someone with an existing irrigation, landscaping, lawnmowing or maintenance business, offering an additional and very profitable source of income. ‘Call me to find out more about Woolgro.’


With a family orientated philosophy, low start up costs and multiple operation structures, your Premier franchise will be a profitable and valuable business asset. Control your future and visit or contact Kevin on 0800 93 22 64 today.

Woolgro Contact Geoff Luke P 0-9-570 1985 P 0800 966 5476 M 021 957 600

Franchises For Sale!

OPPORTUNITIES ARE EVERYWHERE We provide world class I.T systems, powerful branding and accomplished processes to enable you to cultivate your own proven business generating multiple revenue streams in all economies.

Advertiser Info

After 20 plus years developing our brand and systems in Northland, we are ready to expand into the rest of New Zealand.

No experience is required, however a knowledge of interior design and colour co ordination would be beneficial. We are looking for driven sales people who aren’t afraid of a bit of hard work to reap the rewards of this profitable home based business.

Call Paul P. 0800 blindguy M. 021 254 8275 E.


Franchise New Zealand

Summer 2022

Year 30 Issue 04

Franchise Management

Beyond Covid-19 When change is the only constant, you need help to prepare for the ride ahead, says BDO


ovid-19 has brought into stark relief the need for businesses of all types to embrace change. This is especially true for franchises, which may operate across several different regions and response levels. ‘That’s why franchisors should take a fresh look at and truly challenge their system’s preparedness for change in the wake of Delta disruption,’ suggests Tristan Will, BDO’s Franchise and Retail Sectors National Leader. ‘After working closely with a wide range of franchisors, we’ve put together a list of key areas to consider and a practical checklist of questions for you to consider when assessing your franchise’s readiness for change.’

Prepare for the worst – expect the best ‘Operating in uncertainty means you need to prepare for the worst while expecting the best – but that’s easier said than done,’ says Tristan. ‘Fortunately, BDO has advisors in 16 locations across the country who are dedicated to helping your franchise adapt and flourish. ‘Our team has a range of expertise across numerous sectors, meaning that, no matter what part of the franchise journey you’re on and what industry you’re in, our advisors can help you refine and implement your strategy and act as a sounding board. ‘We have a bespoke knowledge of the intricacies of franchising, while our wider network includes over 900 people so, whatever your goal, BDO can help. We also provide those services no one wants to talk about accounting and tax. ‘As a strategic partner of the Franchise Association of New Zealand, we have assisted in their webinar programme to help share knowledge among franchisors, and our Covid-19 Business Support Hub has proved essential for businesses wanting to understand developments in real time, and adapt to change. Over the past year, we’ve been focusing on a number of different areas to help our franchising clients adapt and thrive.’

3 key questions for franchisors When assessing your technology systems, there are three key questions it helps to ask: 1. How do you feel about the integration and reliability of your systems? 2. How did they perform remotely under lockdown? 3. What issues do you need to overcome now and adapt for the future? ‘Modern systems enable you to receive information about all of your franchisees in real time, so you don’t have to wait until your regular financial review to see whether some of your franchisees are having profit problems or pending cashflow issues,’ Tristan explains. ‘BDO provides full system reviews to ensure you are using a system that’s fit for purpose. Our global partnership with Xero is a recognition of the great work we’ve done with them and with other providers to ensure you have a holistic system where payroll, budgeting, stock and – PUTTING PEOPLE IN BUSINESS


point-of-sale technology all talk to each other, giving you the best possible overview of your franchise.’

Readiness for change Knowing your business is essential for success. For franchisors, this extends to knowing your franchisees and understanding their challenges. That’s even more important during difficult times when you need detailed information to make better business decisions and build resilience across your network. As we move into the next phase of New Zealand’s Covid-19 approach, it’s essential to take a step back and assess your business’ readiness for change. BDO has recently been assessing the 7Ps: profit, performance, people, productivity, processes, purpose and place. ‘It’s about knowing where you are currently, and working out what you need to do to get to where you want to be,’ says Tristan. ‘If all your franchisees can also assess where they’re at with these 7Ps and highlight where their focus areas are, it’s a great opportunity to start an open dialogue with them.’ ‘This initial assessment then highlights what areas to focus in on utilising other tools or methodologies. Talk to your BDO advisor about the best framework to use.’

End-to-end franchising advice Over the last 18 months, BDO’s clients have needed help ranging from evaluating and engaging new franchisees, to exiting franchisees not up to the challenge, implementing new systems, reviewing supply chains and tax restructuring. ‘And we’ve also been involved in assisting franchisors and franchisees with the banks, as getting funding has been a challenge,’ says Tristan. ‘In fact, wherever you are in the franchise journey, BDO can help. We’ve been with one real estate franchise from early on. Originally, we helped them set up new franchise arrangements and worked with lawyers to ensure their agreements were in order and included the right tax settings. Now, we offer a huge range of advice, helping them deal with day-to-day tax problems, ensuring consistent reporting, buying out original system franchisees and bringing in new systems and automation to strengthen reporting and governance. ‘Having national coverage means we can help franchisors and their franchisees – at every stage. To learn more, get in touch with your local BDO office today by heading to’

Here’s a checklist of questions to ask as we transition through Covid-19 1. What are your challenges that need solutions immediately? 2. What ‘business as usual’ matters that you’ve been distracted from by lockdowns now need immediate attention (eg. franchisee reviews)? 3. Are your underlying technology systems fit for purpose in the current environment? 4. Have you assessed your business against the 7Ps or other relevant framework? 5. Have you reviewed your operating structure and distribution policy recently? Are you proactively managing your financial risks? 6. Have you and your franchisees completed threeway forecasts for the new environment? Are there any risk factors arising from the forecast? 7. Are your financiers on board for your plan/ requirements? 8. If you provide services or goods to NZX-listed companies, have you looked in detail at the NZX sustainable reporting requirements commencing shortly? Are you prepared to meet your customer reporting requirements?

Advertiser Info

BDO New Zealand Contact Tristan Will P 0-4-472 5850


$90,000 per year... For only two days a week?*

You Want:

A proven business - This business system has been growing since 2009. Proven successfully in UK, Europe, North America and now in New Zealand. Low risk - This business has been designed with low risk as a key priority It is even pandemic proof (tested recently of course). Easy entry - One of the lowest entry points in franchising $57,000+GST** with the fastest return on investment (1218 months, on average). Simple to run - It couldn’t be easier, we’ve set up all the systems for you. Smart marketing - Automated process, we have evolved one of the smartest marketing systems available.

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You are:

Creative at heart - But you don’t need to be artistic (we train you). A people person - You’ll make close relationships with your clients. Empathetic - You want to make a difference to people’s lives. Organised - It makes things run so much more smoothly, especially with our proven systems. Ambitious - Able to start part-time but capable of expanding. Successful - You have a goal and mindset of being able to achieve (We give you the tools and systems to do that).

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Everything for you - Training, Materials, Manuals, Advertising/Marketing, etc. Ongoing support - We’re always there when you need us. Materials updates - We are always keeping our product fresh.

Sound interesting?

Then you’ll be wanting to discover more about this rewarding, enjoyable, lucrative and fun lifestyle business! On-line meetings are currently being organised - For a casual chat and more information, contact us today (before they’re all gone): or call: 09 636 0099

*Up to $45,000 - $135,000 profit per annum for one - three days per week. **Includes all materials and advertising for your first course.

*Please note: Figures shown on this page are averages from recent data, actual results will vary depending on business environments.

You’ll also have plenty of time for summer holidays.

Opportunity: Leisure & Education

David Craggs working on curriculum design with Seasons Principal Tutor, Ashleigh Blake.

Seasons Art Class areas are going fast




f the idea of making $45,000 profit for working one day a week sounds attractive, how about earning $90,000 for two days a week – with no additional investment required? ‘That’s the reality for many of our franchisees now, even in the midst of a pandemic,’ says David Craggs, master franchisor for Seasons Art Class. ‘With a clear run next year, we’re expecting them to see even more growth – all for an initial investment of just $57,000 +gst. But opportunities are nearing capacity, so if you want to be part of it, call me now and let’s meet. Oh, and if you can, bring your accountant to verify that it’s not “too good to be true.”’ David and his business partner Moira Hall brought Seasons to New Zealand three years ago, having been involved with the business from the very start. Founded in the UK in 2009, Seasons is a step-by-step class with a well-proven curriculum of 14-week, 3-hour classes that provide a place for students to learn techniques in a range of media from qualified tutors, and develop their art skills in a sociable, relaxed setting. ‘We arrange the tutors, programmes, advertising, recruitment, venue and training, while franchisees promote and run the classes. Classes are limited to about 20 participants a time, encouraging individual tuition and the growth of friendships and support, and start at just under $700 for a 14-week course. The result is a well-proven and very profitable business model.’

Opportunities like this don’t come up every day Chris Hubbard agrees. Having had a few businesses of his own before a career in tertiary education, Chris ended up as CEO of a private training establishment with 120 staff before taking a step back to contract as a programme designer. ‘But I wanted to do something different so, after a lot of thought and prayer, I decided to look at franchises. Seasons stood out for me – it was a sensible investment level, and related to my backgrounds in the creative industries and adult education.’ Chris rang David – and hit a problem. ‘My wife (also called Moira) and I wanted Waikato, where we live, but we were too late. The territory had just been sold, so David suggested Tauranga instead. I said “no”, but after thinking about it I realised that we wanted to move to Tauranga eventually anyway, and that opportunities like this don’t come up every day. I rang him back and got the information. ‘It all stacked up so we bought both East and West Tauranga territories. When I did a risk analysis, the biggest concern was the pandemic, but if you can’t run classes, there are no ongoing costs: no rent, no wages – – PUTTING PEOPLE IN BUSINESS

even the fixed franchise fee stops if there are no courses. With Seasons helping me recruit a tutor and host, I could run a lot of the set-up and recruitment online – and Tauranga is only a 90 minute drive away.’

Almost full already With the Auckland lockdown, Seasons had to be adaptable, resulting in Chris having to do all his training online – in fact, at the time of writing, he still hadn’t met David in person. The unexpected Waikato lockdown also prohibited his driving to Tauranga to arrange the courses there but with the first two classes under his (remote) belt, he says, ‘Everything is running smoothly, which is amazing for a new business. It’s a testament to how good the system is! With Seasons arranging the marketing plan, we had 38 bookings for our first morning and afternoon classes. As the maximum is 20 per class, we were actively trying to slow bookings, but interest is so strong we’re planning to run an evening class, too. ‘The courses attract all sorts of people who have always wanted to do art but never had the time or opportunity. Seasons helps them learn the skills systematically and takes them through a process that will lead to their first-ever exhibition. All the programmes are extremely professional, the material is first-class and each course leads on to the next one, with maybe half the students returning each time and new ones joining. You can’t find a comparable course anywhere in New Zealand.’

Don’t miss out Chris is very happy with his choice. ‘Although we still haven’t actually met, the support from Seasons has been outstanding. They have bent over backwards to make this work, and I couldn’t be more impressed. ‘I’m still doing tertiary programme design work at the moment, with Seasons as an extra source of income, but eventually we will move to Tauranga and this will be our lifestyle business. With classes at three or four sites, we can enjoy a comfortable income and there is no time limit – we can do this for years.’ David Craggs says that Seasons has proved so popular, the remaining territories around the country are being snapped up fast. ‘We are specifically looking for people in Palmerston North, Wellington, Blenheim, Christchurch, Advertiser Info Timaru, Dunedin, Invercargill, The Seasons Art Class Queenstown and Wanaka. If you love people and art, and have Contact good organisational ability, David Craggs then we’d love to talk to you. P 0-9-636 0099 These opportunities are strictly M 021 293 5652 limited, so don’t miss out – call me now.’


Buying a Franchise: Financial Matters

It’s a time to explore different options. But how easy is it to access funding from your bank to set up a new business, or grow an existing one by adding more capacity or more outlets?


for franchise buyers Daniel Cloete from Westpac on new opportunities, new rules and the availability of funding for franchisees


ith countries around the world opening up their economies, and New Zealand starting to follow suit, a lot of people are looking at business opportunities anew. But what will ‘the new normal’ look like, and which industries will do well in an environment where inflation and interest rates may be higher than we have been used to in recent years? Covid presented high risk for small businesses, especially in the hospitality, tourism, and retail space, whilst other industries were much less influenced. The normal benefits of franchising, such as systems, marketing and joint purchasing – not to mention the support of franchisors and other franchisees – proved to be very valuable to franchisees during this time. Now, savvy businesspeople are evaluating opportunities that may present themselves as the cycle changes. Many systems have already adapted their business models, achieving improved product margins or reduced investment levels. There may be sites available in locations where franchisees could not find a suitable store before, or at a rent ratio that now fits the franchise’s profitability model. New technology or an increased digital presence provided by their franchise system may also create new opportunities for franchise buyers. And, in some sectors, franchises have too much work and are keen to appoint new franchisees to handle it.

New rules around personal lending

Daniel Cloete

The personal lending side, in many cases, tends to be linked to business lending for franchisees. It is therefore worth noting that amendments to the current CCCFA (Credit Contracts and Consumer Finance Act) legislation have enhanced requirements from 1 December 2021. These include the following areas, which impact upon personal lending products like housing and credit cards:

• Affordability assessments in terms of collecting, verifying and evidencing extra information from customers for lending applications. • Updated suitability inquiry, assessments and informed decision conversations, etc. The result of this is that the time to turn around funding requests has increased. This means that it would certainly pay to engage with your bank (as well as your accountant or other financial advisors) as early as possible, to make sure you have the correct mix and level of funding in place to support your business purchase or growth plans.

Can I have 100% financing? This is a question we often hear from people who have found their ideal opportunity but lack the money to buy it. The answer is, ‘Yes, you can’ – subject to certain requirements. Your bank will look at how much money or equity (eg. the value of your house or other investments) you are prepared to put in yourself as secured lending – usually, at least 50 percent will be required. The balance will be loaned against the business itself if the strength of the brand justifies it. Before agreeing to such an arrangement, the bank will consider the security

Love reading? Love sharing books? Love people? If you’ve ever dreamed of buying or opening your own bookstore then what’s holding you back? We’d love to hear your ideas and get to know a little about you.

Poppies offers over 40 years’ proven book selling experience. Our self-assessment process will help you decide if this business is right for you.



Every business wants to tell their story with impact, while avoiding bumps in the road that affect reputation and brand.

• Communications strategy

We do the things that make sure franchisors are ready to deal with challenges and maximise opportunities.

• Public relations

+64 22 1201672

Poppies is not about putting a store in every town, nor about being all things to all people. Success comes from making the right choices – location, systems, ambiance and of course the books you select.

• Reputation management • Media relations • Stakeholder engagement

Poppies… your own bookstore… think about that! Contact Tony Moores (Owner/Director Poppies Group Limited) Franchise New Zealand

Summer 2022

Year 30 Issue 04

offered, your financial record and proven business acumen, as well as other factors if applicable. Note that the mix of secured and unsecured lending as well as the term of the finance can dramatically influence the monthly repayments. Secured lending can be structured over a longer term, lowering the required monthly payments. The business lending (typically a business term loan of threeto-five years) would use a GSA – General Security Agreement – and would be more expensive than the fully-secured part of the lending: how much more costly would depend on the risk. Vehicles or equipment can also be purchased through equipment finance or leased, lowering the initial capital requirement further, but this tends to be more expensive again. The biggest question of 100 percent finance (or any other level of finance, actually) is, ‘Can the business afford it?’ Your accountant and banker can look at different options to suit your requirements. Under-capitalisation is one of the greatest causes of business failure: even the best business can be brought down if it is struggling under the burden of too much borrowing, which is why it pays to be careful. On the other hand, wisely-structured borrowing can enable you to take up a good opportunity, repay the loan and enjoy the income you earn.

The important things to remember are: 1. The business loan should be capable of being repaid within the term of the franchise agreement or, if not, this should be taken into account when selling. 2. Payments must be affordable. 3. Get the right mix of short- and long-term funding. Discuss your future business plans with your franchise banker. If you want to open a second franchise in 18 months, the funding structure can be very different to make it possible. 4. Always take appropriate legal and financial advice.

Existing businesses For existing businesses, we have found that there is currently an increased demand for working capital, mainly due to supply chain issues, customers taking longer to pay, seasonality over the Christmas period, or legacy issues from the lockdown cycles. Much of that may not influence a trading business that gets paid immediately, but it would be good to have a close look at the working capital requirement of your business.

FIND YOUR HAPPY PLACE OWN A JAMAICA BLUE CAFE. GOOD FOOD. GREAT COFFEE. REWARDING FRANCHISE OPPORTUNITIES. If you’ve got big dreams and an even bigger entrepreneurial spirit, embark on a new and exciting journey to owning your very own Jamaica Blue café franchise. Contact Foodco NZ Franchise & Leasing Coordinator | 027 484 7301

Banks are certainly keen to support their business customers in buying or growing profitable businesses, but may have a closer look at projections and assumptions in the current environment. Similarly, as Adrian Orr has said, the Reserve Bank is keen for the banks to support the business recovery from the Covid pandemic.

Points to remember Before committing yourself to any franchise purchase, you should determine how much finance you require and involve your banker and financial and other advisors in the decision-making process on the required amounts, terms, timing and mix of financial solutions that will best meet your needs. Remember:

Talk to the great team at ASCO Legal

• Your bank values your custom and wants to make it as easy as possible to obtain finance for the right business. The good news is that, in the case of franchising, funding will be available for profitable businesses from strong brands. • Familiarise yourself with the processes and information required to obtain finance. This will help you to ask the right questions when buying a business, save a lot of time and effort, and put you in a much stronger negotiating position. • The information that you need to assess the viability of a business opportunity is the same that the bank needs to process a finance application. Get the information, do it once and do it right. Use expert advice About the Author where necessary. • In obtaining finance, you are entering into a long-term financial relationship with your franchise banker built on trust. This makes it important for the bank to look after your interests. • Look at the services and added value that your bank can offer over the longer term after obtaining finance. You are in this together for the long haul, and informed relationship banking can make a huge difference to the eventual success of your business.

Daniel Cloete is the National Franchising Manager for Westpac. For more information, contact your local Westpac Franchise and Business Banking Specialist on 0800 177 007 or email: The information contained in this article is intended as a guide only and is not intended as an exhaustive list of matters to be considered. Persons entering into franchise agreements should seek their own professional legal, accounting and other advice. – PUTTING PEOPLE IN BUSINESS

Roxanne, Alistair, Kylie Luzette and Donna

Feel free to give our team a call to discuss your legal needs.

Our valued clients enjoy a fresh perspective on the practice of law — a client-centred one. Our team is friendly, approachable and efficient. We work hard to help both our franchisor and franchisee clients obtain the most benefit out of franchising, providing quality pragmatic advice. 09 308 8070 2/26 Wellington Street Howick, Auckland 2014 PO Box 38 173 Howick, Auckland 2145 25

Buying A Franchise

Find out about franchising Franchise New Zealand’s website has plenty of free advice for franchise buyers


ranchise New Zealand’s popular website has many useful resources for business buyers – including a searchable Directory of almost 300 different franchise brands. Here are links to some of our most popular articles: just enter then the number shown – eg.

What to think about when buying a franchise


Ten key stages in choosing the right franchise for you


A buyers’ guide to different types of franchises


The advantages of moving to the regions


Turning your passion into a business


What can you afford?

To start your journey, have a look at these three articles: Franchising for beginners Fresh start after redundancy

81 3242

What’s the point of franchise fees? 368 After reading these, if you decide that buying a franchise would help you achieve your business, financial and personal goals, then you will want to work out what type of business would best suit you. Owning your own business is very different from working for someone else, and may mean learning more skills. You might be great at sales, but what do you know of business management, for example? A franchise is a good choice, because it will give you training, support and systems in those areas. If you’re going for a complete change, you might want to follow a passion (eg. for food, fitness or education), or you might be motivated by a change of lifestyle (eg. getting out from behind a desk to mow lawns, or moving from the city to somewhere with less traffic and lower house prices). You might even be seeking a semi-passive income. Here are some articles to help you think about what’s available, what might suit you and help you work your way through the maze:

Franchises are available in a huge range of industries, and vary in cost accordingly. What matters is not how much you have to spend, but how much debt your new business can afford to service. Don’t try to borrow more than your business can repay – lack of capital kills a lot of businesses. Decide what your own goals are. If you operate them properly, most franchises should provide a fair wage for the hours you put in, a return on investment and a potential capital gain when you sell them. What do you realistically want to achieve in each of these areas? Can your chosen franchise deliver it? You can only answer all these questions by careful research, and an honest evaluation of your own situation. Here’s how to start: 10 financial reasons to buy a franchise


What can you afford?


Funding your franchise 2608 The above hints and links will get you started on your researches. To read more, and access all the above live links in one place, go to

Cosmetic medicine, laser and beauty clinic with franchise opportunities available.

Join us in an exciting, rewarding and growing industry and become a part of a business that has a solid, trusted name in cosmetic medicine in New Zealand.

Join the early pioneers that helped establish the appearance medicine industry in New Zealand.

Transform Clinic is a well-established, successful Appearance Medicine, Laser and Beauty franchise, committed to providing excellent service, advanced treatments and to helping everyday people look and feel amazing.

Transform Clinic is based in Christchurch, has two clinics attached to the master franchise and three successful franchises in the South Island.

Complete initial and ongoing appearance medicine training provided.

Ongoing support from a business with over 30 years experience in appearance medicine and 25 years in business.

100% NZ Owned Business.

For any enquiries, contact Jennifer Little: 📧📧 📞📞 (03) 343 2880 26

Franchise New Zealand

Summer 2022

Year 30 Issue 04

Opportunity: Health & Beauty

taking it

FROM THE TOP Thorough training helps Rodney Wayne franchisees retain both team members and clients


hen times get tough for businesses and brands, it’s inevitable that one of the first casualties can be investment in team training. Julie Evans, CEO of Rodney Wayne, is proud to say, ‘We’ve never, ever taken our foot off the pedal when it comes to education. ‘In fact, during the various Covid lockdowns of the past 20 months, our training has actually accelerated as our teams used online video to ensure that we touched base with every franchisee and every team member across all our salons at least once a week.’ This commitment meant that not only did they hold on to valuable team members at a time when salons couldn’t open – they kept them engaged and upskilled them ready for the massive demand as clients flocked back to lose their lockdown look.

Delivering an experience Julie explains that the Rodney Wayne training process extends across every role in every salon – franchisees who are the business owners; the salon managers who are also trainers themselves; the stylists who must stay abreast of trends in looks and techniques; and the apprentices, who start with the basic fundamentals and become the stars of the future. ‘Each new team member must be fully immersed in the Rodney Wayne experience of outstanding service, superior products and a totally pampering environment,’ says Julie. That’s why the setting for the training is important to give the team an appreciation for that luxury, and help deliver the same consistent experience for their clients.’ She recalls one standout course for managers in their bespoke threeyear Rhythm of Leadership training series which involved two days of wellness education covering both health and finances, as well as a visit to the fabulous Puketutu Island Estate. ‘It was all good fun, and could only help managers deliver the required luxury environment for clients upon returning to their respective salons.’ Julie likens each Rodney Wayne salon to a theatre: the team training room is back-stage, while the salon is the stage where the focus is all about client experience. ‘That’s where the magic happens,’ she explains. ‘It’s all about attention to detail, and making each client feel like they are special. ‘That experience is the very essence of what makes our brand stand out from its competitors – and what makes it such a good investment for franchisees.’

Ready for the new world Lockdown training included three or four sessions per week around techniques, global trends and – to prepare for re-opening – subjects such as ‘overcoming home haircare disasters’ and ‘techniques for embracing the grey.’ ‘Apart from staying on top of trends in colours, styles and aesthetics, training must now cover the necessary health requirements around Covid-19. ‘We even provide tools to help our teams navigate any difficult conversations around vaccination compliance,’ says Julie. ‘That includes the touchpoints to help them confidently manage or move away from those conversations, which have the potential to make everyone uncomfortable.’ There’s been a wealth of advice and assistance delivered to franchisees in recent times around other issues, too, such as negotiating rents, HR and preparing for the new mandated business environment. – PUTTING PEOPLE IN BUSINESS

Julie Evans, CEO of Rodney Wayne

Stylists and apprentices have been well looked after with programmes ranging from health and wellbeing to mindfulness, yoga and financial wellness – everything to help them reach their full personal ability and earning potential. ‘An age-old value of Rodney Wayne is to develop talent according to ability, not seniority, and our network-wide training programme helps franchisees find and develop those people,’ Julie explains.

Positive outcomes Mandy Bebb is floor manager for the Rodney Wayne salon in the Christchurch suburb of Riccarton. With an extensive background in the hair industry, Mandy is totally sold on Rodney Wayne’s ‘excellence’ approach to service and training. ‘They are always on trend – always up with the latest thinking,’ she says. Mandy sees first-hand the positive outcomes – especially team retention, and therefore client retention. ‘They naturally go hand-in-hand,’ she points out. ‘Our Rodney Wayne culture says, “If you’re not helping a client, you’re helping somebody who is”, which is why our support system is so important,’ explains Mandy. ‘Having your stylists focused 100 percent on the client’s journey, delivering an excellent consultation and driving an exceptional service to make the client feel great, all while listening and caring – that is so valuable,’ says Mandy.

Peace of mind for franchisees Rodney Wayne’s track record serves as a reminder of the franchise model’s power when it comes to training and developing team members, says Julie. ‘We have over 50 salons and Shampoo ‘n’ Things shops around the country, and several of our franchisees own multiple outlets. Like all business owners, they have a thousand other tasks to occupy their time, so having the planning systems, resources and total support of a proven franchise to rely on provides incredible peace of mind – and lets them get on with managing growth. ‘If you want to benefit from our commitment to excellence, and have the personality and business nous to run your own salon, do get in touch with me. We have opportunities around the country.’

Advertiser Info

Rodney Wayne Contact



Maison de Crêpe is a low entry, high margin business for food-lovers




all along – but I knew I couldn’t do it all myself, so it’s been great to have his input.

For Sheena, a love of all things French and a love affair with a young Frenchman passionate about crêpes made her realise there was a real gap in the market in New Zealand. With a marketing and PR background, Sheena was well-placed to start not just a sit-down crêpes restaurant but a brand. Now the Christchurch business has become a successful, profitable and desirable franchise opportunity.

‘With a brand that’s popular and making money, Maison de Crêpe is a real opportunity for people who want to own their own business. Investment can start from as little as $250,000 +gst, and we’re looking for franchisees all over the country. We want people who get satisfaction from making others happy. If you have a passion for people and good Advertiser Info understanding of business basics or are willing to learn, we can teach you the rest. Maison de Crêpe

hen Kiwis hear the word crêpe, it often conjures images of food trucks and paper plates. Sheena Hemens is on a mission to change that with Maison de Crêpe – a boutique Parisian-style café, restaurant and wine lounge.

Sheena brought her love of food into developing a menu with flair. In addition to traditional savoury crêpes like salmon, scallop and raclette, there are satay chicken, eggplant curry and even eggs benedict versions. Add omelettes, salads, croissants and a classic boeuf bourguignon (not to mention a range of sweet crêpes and waffles to die for), and you have a wide range of options for any time of day. ‘There’s something for everyone, from students and families to business lunches,’ says Sheena. ‘Our menu isn’t pricey, although it looks and feels expensive.’

‘Maison de Crêpe is the perfect opportunity for people who have a passion for food, want a hands-on business and aim to be part of something special. If that’s you, contact me and fall in love with France.’ Contact Sheena Hemens P 0-3-355 8882 M 027 465 0101

Inclusive and profitable Although it’s inspired by passion, Maison de Crêpe is also a very serious business proposition, designed with low food and fitout costs, high margins and minimal wastage. ‘Because our food costs are lower than the industry average, it can be very profitable without needing to charge customers an arm and a leg. ‘People come back to Maison de Crêpe time and time again because we make to order, so if they want gluten-free, dairy-free, vegan or have allergies, we can always make something safe for them. It gives customers a great feeling. The key is to know your market and communicate with those people in a way they will hear you – and once they find you, give them the ‘wow’ factor that makes them come back with friends.’

Different locations Demand and Covid mean that the original Maison de Crêpe has moved through three locations from a small 20-seat site to a 70-80 seater. ‘Each location was totally different, but we created the same atmosphere in each. It’s given us experience and confidence that the model works in different locations, and we can make any site look and feel like a Maison de Crêpe,’ says Sheena. ‘As a turnkey franchise, our team will do all of that for new franchisees and give you the confidence to start with your best foot forward. ‘We will help you to hire people that fit the culture and learn through our proven training modules, and provide a full month of training for franchisees and staff on the practicalities of running the business, the systems and menus, hospitality and service, and how to make the most per order per person. Our system has been honed over the last five years and manuals have been created from real-life experience in the business.’

Backed by experience The model has been developed by Sheena and business partner Alan Win, who has years of franchise experience in New Zealand. ‘Alan recognised the potential in Maison de Crêpe and asked if I’d thought of franchising,’ laughs Sheena. ‘Little did he know, that had been my plan – PUTTING PEOPLE IN BUSINESS

Build yourself a life full of French joie de vivre! Are you looking for a fun & profitable way to take control of your life? FRANCHISE OPPORTUNITY NATIONWIDE • Full training & systems provided • Full turnkey solution provided • NZ’s most unique and visually stunning franchise • Qualified chefs not required • Deliciously different food with WOW factor! For further information contact us on or call Sheena on 027 465 0101


FRANCHISING COUNTS Highlights from a new survey show the resilience of franchising in difficult times


he latest Franchising New Zealand survey conducted by the Massey University Business School has demonstrated not just how resilient franchising is, but how important the sector is to the New Zealand economy. Sales through franchised units are estimated to be a massive $36.8 billion – equivalent to a remarkable 12 percent of our GDP – and this figure doesn’t include motor vehicle or fuel retail through franchised outlets. Add those in, and the total comes to $58.5 billion. The survey has also confirmed that New Zealand is still the most franchised country in the world. Here are some of the highlights.

Franchising isn’t all about big international brands. Over 70 percent of the responding franchises operating in New Zealand are homegrown companies, with a further 21% being operated by locally-owned companies under a master franchise or licence arrangement. All these franchises provide business opportunities for Kiwis, employ local people, and pay local rates and taxes.

How long have they been operating? Level of franchising experience Mature systems

The Covid effect

Franchising for over 10 years


Any business survey that covers the period from April 2020 to March 2021 is going to face some interesting challenges. That was never the intention, of course – the original timing was March 2020, three years after the 2017 survey. With the whole country going into lockdown that month, however, the survey was postponed as franchisors focused on helping their franchisees cope with the unexpected. As it was, the financial year covered by the survey included 43 days at Level 3 or 4 for the whole country, and 68 days in Auckland – almost one-fifth of the entire year. Under those circumstances, and given the massive challenges in accommodation, travel and hospitality, franchising has performed remarkably strongly. The ongoing nature of those challenges during October 2021 did impact on responses. This year, 96 franchisors responded compared to 161 in 2017. This smaller sample base inevitably impacts upon the ‘big picture’ results extrapolated from the responses, although within the sample the figures can be regarded as representative.

What do all these franchises do?

Emerging systems

Franchising for 6 to 10 years


Young systems

Franchising for 1 to 5 years


Few Kiwis had heard of franchising in 1990, with just 12 of the respondents having commenced franchising before that date. Over the next 20 years, though, that number grew massively as New Zealand caught on to the potential that franchising offered. As a result, 80 percent of the franchises in the 2021 survey have been operating for more than 10 years, giving them an enormous amount of experience.

How big are they? Franchises by number of units Medium

21 to 50 total units

Franchise brands by sector


Retail Construction Accommodation & Food Administrative & Support Services Other services Miscellaneous Professional, Scientific & Technical Services Arts & Recreation services Education & Training Rental, Hiring & Real Estate services 0


6% 5% 5% 5%

10% 9%


15% 14% 13%

NZ-founded franchise 71%


More than 50 total units


The Massey report shows that there are an average of 51 franchise units per system. What do we mean by ‘unit’? Well, franchising is very varied, so a unit might be a shop, a café, a home-based business or a ‘man and a van’ mobile operator.



If you’re wondering about the categories, by the way, the Massey researchers use the ANZSIC industry classification system which allows accurate comparisons to be made with other surveys both here and in Australia. The origin of franchises operating in New Zealand

Up to 20 total units


The Massey University researchers identified 590 franchise brands operating in New Zealand. Analysis of these brands shows that the sectors with the most franchise brands are Retail (18 percent), Accommodation & Food Retail (14 percent) which includes fast food and coffee shops, and Administration & Support Services which includes the home services sector (including home cleaning and lawnmowing). The percentage of franchise brands in the Construction category (15 percent) has trebled since 2017. This includes home building and renovation, the trades, installation, maintenance and landscaping.

Where do they come from?



This means the number of units will vary enormously according to the type of business the franchise operates: a lawnmowing franchise might have hundreds of franchisees; a signage franchise could have national coverage with just 25. For this reason, the researchers look at the median (the mid-point of the responses received) rather than the average. The median in Retail-based franchises was 23 units per system; in non-retail it was 24.

Where are they all? Location of franchise unit 47%

Branded location only


Branded location & sign-written vehicles Branded location & sign-written vehicles, home office


Home office only

6% 10%

Sign-written vehicles only


Sign-written vehicles & home office


None of the above 0

Master franchisee/licensee of international brand 21% Subsidiary of international brand 7% Other 1%






Franchise businesses come in all shapes and sizes, and operate in all sorts of ways, as the above chart shows. The above shows the location for all respondents; however, the detailed report shows that, as you’d expect, retail is heavily dependent on a branded location (93 percent), while food service offers 70 percent location, 10 percent sign-written vehicle (ie. not UberEats) and 20 percent from both location and vehicle. Franchise New Zealand

Summer 2022

Year 30 Issue 04


How much do they cost? For the potential franchise buyer, one of the most important questions is always, ‘How much does a franchise cost?’ The survey puts this question in perspective: it found that total start-up costs vary between $1 and $1 million. After all, it’s what a buyer gets for their money that counts, not whether a franchise is charging more or less than the average. For those looking for a ballpark figure, though, the median total start-up cost for a retail business was $300,000; for non-retail, it was $110,000.

How many units do franchisees buy? Number of multi-unit franchisees in a system Up to 5 franchisees 51%

6-10 franchisees 11% 11-20 franchisees 6%

None 31%

Over 20 franchisees 1%

The trend for franchisees to operate multiple units within the same franchise system is continuing. Many franchisors are keen to enable good franchisees to operate multiple units, while good operators who already know how to run the business can increase their return on investment and share administration and even staff costs over a broader base. 69 percent of franchisors reported that they already have multiunit franchisees within their system.

Where do franchisees come from? The closing of New Zealand’s borders not only damaged our tourist industry: it also affected the ability of many businesses to find suitable staff, and of franchisors to find new franchisees. The survey asked, ‘As a franchisor, do you actively recruit migrants or new Kiwis as franchisees? (‘New Kiwis’ was defined as people who had arrived within the past five years). 36.5 percent of franchisors replied ‘yes’, with a further 2 percent planning to do so in the future.

Who are they? Franchise ownership by age 50-64 years 43%

31-49 years 47% 65 years or over 5% Under 30 years 5%

With the growing maturity of many franchise systems, the average age of franchisees has also increased – partly because, in many cases, franchisees have kept their businesses for 10 years or more, partly because of New Zealand’s ageing demographic, but also because the variety of franchises available has increased enormously since the firstever survey in 1997. As the baby boomers head towards retirement, this will open up more opportunities in established franchises.

How satisfied are franchisees? Franchising is a commercial relationship between franchisor and franchisee and, as with any commercial relationship, there can be disputes from time to time. Because many franchise brands are household names, such disputes tend to make headlines. It’s therefore important to measure the level of disputes which are actually occurring within the sector. Of course, little disagreements and disputes are normal, but what matters are the substantial ones. The survey asked franchisors, ‘In the past 12 months has your brand been involved in any dispute with a franchisee that involved professional external advisory assistance?’ The results found that only 1.33 percent of franchisees had been involved in a substantial dispute in the last 12 months. This is an impressively low figure although, given the number of franchise units in New Zealand, this would still mean that there are a few hundred disputes every year. That explains why 19 percent of franchisors indicated that they had been involved in a dispute with a franchisee that required resolution from an external party.

Causes of disputes 0











Compliance with system Communication problems Misrepresentation issues Profitability Initial or ongoing training Incorrect payment of staff Restraint of trade

Note: multiple responses were recorded for some respondents As in previous surveys, by far the most common cause of substantial disputes was compliance with system requirements – whether the franchisee is following the franchise system properly (78 percent). This was followed by communication problems, misrepresentation issues and profitability, all on 22 percent. Profitability is an understandable concern given the pandemic conditions.

About the survey This article provides a snapshot of the main findings of the Franchising New Zealand 2021 survey. The full report had not been completed at the time we went to press; a more detailed version of this article will be available on our website at The Franchising New Zealand 2021 survey was conducted by a research team from Massey University Business School. The authors are Dr Jonathan Elms and Simon Moore. A total of 590 franchise brands were confirmed, and 96 usable responses were received from an online survey, resulting in a response rate of 16.3 percent. The survey was sponsored by Iridium Partners, The Franchise Coach, Franchize Consultants, Nexia, Stewart Germann Law Office and Westpac, with support from Franchise New Zealand Media.


business format franchisors in New Zealand


franchise units throughout New Zealand

$36.8 billion

the overall turnover of the franchise sector – equivalent to 12% of New Zealand’s GDP

$58.5 billion

total turnover including motor vehicle sales and fuel retail


people employed in franchised businesses


of all franchises have been franchising for over 10 years


of the franchises here are home-grown brands


the percentage of franchisees involved in disputes


of franchises contribute over $100,000 to community support every year

81 percent of franchisors had no disputes that required outside intervention. – PUTTING PEOPLE IN BUSINESS


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Franchise New Zealand

Summer 2022

Year 30 Issue 04

Opportunity: XXXX

partners in pizza S

rinivas Gandewar is in partnership with one of the biggest brands in the world – and it’s working very well for him. ‘I bought my first Pizza Hut store in Kerikeri in 2017 and I now own three more, with another two planned by the end of 2022,’ he says happily. ‘The franchisor looks on me as their partner, and cares about me – I feel my well-being and my profitability are equally important to them. ‘For me, Pizza Hut has it all. It is a low-risk investment with a very high success rate among store owners. That success is built on a superb reputation with the public and a dedicated support team based here in New Zealand. Without such a brand, I could never have expanded so far and so fast.’

Buying power reduces costs, increases profits Pizza Hut New Zealand is part of Restaurant Brands, which operates a number of highly-successful food brands around the country and overseas. That gives franchisees access to considerable resources and massive buying power, as Mike Connell, Franchise Development Manager of Pizza Hut, points out. ‘We have 105 stores in New Zealand, with more being built right now, and our aim is smart expansion. We’ve done a lot of work in terms of our new stores offering the best possible return on investment for franchisees, with smaller footprints and package prices to suit different locations and investment levels. We have a number of great opportunities for both greenfield and infill locations throughout the country, and we are looking for new people to add variety and energy to the business.’ Mike has been interviewing potential franchisees recently and says many people are nervous about approaching such a famous brand. ‘They want to know, “Do I need food experience? Do I need management experience, or a huge amount of money?” Well, no – they don’t! ‘All we need is a great attitude and a willingness to learn and work hard. We have operators from all walks of life: a former air steward, a food scientist, someone from the construction industry ... If you want to deliver great customer service and are passionate about the Pizza Hut brand, that can be enough – and our track record makes raising the funding easier for the right people. After all, we are the most globallyloved pizza brand, and our product speaks for itself.’

No hesitation Jatinderpal (JP) Sahota has been a Pizza Hut franchisee for almost seven years and now owns four stores on Auckland’s North Shore. He has no hesitation in recommending the brand to potential buyers. ‘When I joined, I found the training and support programmes to be really well-structured, and over the years the ongoing operational support the brand has on tap is excellent. Having been established here since 1974, – PUTTING PEOPLE IN BUSINESS

Pizza Hut is looking for people around the country eager to start their journey into business ownership

they’ve obviously learned a few things on the journey,’ he smiles. ‘And as well as the support from Pizza Hut, there are many experienced franchisees to interact and work with,’ says JP. ‘We are all passionate and energetic, and this helps the brand to grow and improve all the time. From my perspective as an operator, the strong purchasing power has helped us to keep costs in control and maintain healthy profit margins. That’s a very important element for any franchisee and, if you are keen to get into a great business, it’s one of the things that makes Pizza Hut so good.’

Knowing a good thing The fact that Pizza Hut’s franchisees include so many multi-unit operators says a lot. ‘Our franchisees know a good thing when they see one,’ says Mike. ‘Srinivas and JP are among many who have used the Pizza Hut brand to build their own business empires, and that same opportunity still exists for new franchisees. ‘Our chief focus now is to extend the network into regional towns unfortunate enough not to have a Pizza Hut yet, so there are some real opportunities out there for new franchisees. Our 12- to 14-week training period ensures that no-one will take over their store until they have all the skills they need to provide excellent service and an excellent product. We have a highly-experienced management team to support you – I have been more than 20 years with the brand, and many of us have extensive franchise support experience, so we know what it’s really like and what help you need to succeed.’

Make your dream a reality Srinivas sums up his experience in Northland. ‘Getting any business to reach its full potential takes systems and hard work. The Pizza Hut training will help you avoid many mistakes and, as I’ve proved four times already, if you are prepared to follow the Pizza Hut system, you can’t go wrong. ‘The success of any business is linked to the level of excitement and energy you bring to the day-to-day operation that staff and customers will feel. Pizza Hut made my dream of successful business ownership a reality.’ Mike concludes, ‘Come and talk to me about a new business career with Pizza Hut. I’m always pleased to have a coffee and talk with the next generation of franchisees, and see them grow from start-up to success stories. Call me now – I look forward to seeing you!’

Advertiser Info

Pizza Hut Contact Mike Connell P 0-9-525 8700 M 027 282 6713


Opportunity: Retail

Stihl Shop licensees open a second outlet to capitalise on a great opportunity

chain saw? CHAIN STORE W

hen I left school, I never thought I’d be selling chainsaws!’ So says Judy Leishman who, with husband Pete, owns two Stihl Shop outlets on Auckland’s North Shore. ‘I guess life changes and you change with it.’ The changes have certainly been good for Judy and Pete. ‘When Pete left the Army after serving 21 years, he took on a lawnmowing round which allowed him flexibility for our children, as I had a full-time job running a medical centre. As the children grew up, Pete decided he’d like a mowing shop, and we found this little place in Whangaparāoa that happened to have a Stihl dealership. ‘It wasn’t a proper showroom, but the option to sell some of the bestknown outdoor products in the world was just too good to miss, so we bought it and, in 2010, found decent-sized premises that then opened as Stihl Shop Silverdale. I think many people find the prospect of a new business quite daunting, but we had a lot of experience behind us. It just felt like another step, and we were aided so much by Stihl Shop’s superb training and support that it was an immediate hit. ‘We haven’t looked back since, and now we’ve opened a second store in Browns Bay which will be all about sales – we will handle repairs and servicing from our Silverdale workshop with existing equipment and staff.’

Service adds value Stihl is one of the best-known brands in New Zealand and has been a successful supplier of outdoor power equipment since 1926. The brand has its own licensed network of specialist stores to provide customers with the best possible advice and support, coupled with spare parts and servicing – and that’s the opportunity that Peter and Judy jumped at. ‘Selling a great brand like Stihl gives you a huge advantage, but the real value is in helping customers look after their products properly, maintain them well and keep them doing their job,’ Judy suggests. ‘That builds relationships – and relationships build business because people like going to people they can relate to.’ Mark Ballantine, Retail Network Manager, agrees. ‘That’s why every licensee goes through a long process of due diligence before they are accepted into the Stihl Shop family. Judy and Pete are a great example, and we were pleased to support their opening a second outlet.’

Good for couples Judy says new Stihl Shop licensees will need good people skills (both with customers and staff), good sales skills and an eye for figures. ‘Getting a handle on the financial side is something I really recommend, which is why this is a business that suits a couple very well. In our case, I was very used to cash flow and forecasts, while Pete is excellent on the sales and service side. There’s also much support and guidance from the Stihl Shop group. ‘Talking to other licensees is important, too – we have a super conference every year and get to know everyone from all over the country, then go on sharing ideas and stories in between. It’s like having lots of siblings.’ – PUTTING PEOPLE IN BUSINESS

The new Browns Bay store

Multiple income streams Stihl Shop has over 75 outlets throughout New Zealand, with more opportunities for licensees to open new premises and existing retailers to convert their brand. The investment required is from around $400,000 +gst, depending on location and store size. ‘Stihl Shop sells the best outdoor power equipment available, and there are lots of income streams within the business to generate substantial revenue,’ says Mark. ‘As an owner, you need to be hands-on in the shop because that way you can Advertiser Info keep a finger on the pulse and Stihl Shop respond to your customers’ needs as they change – but if Contact you can do that, you can create Darryl Perkins a very rewarding business P 0-9-262 4000 indeed. M 021 543 576 ‘Contact us to find out more.’

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Choosing Franchise Accountants means franchise buyers and franchisors are in safe hands


Emma Hague and Steve O’Connor: ‘Dealing with Philip was like a breath of fresh air’


t was through the ‘friend of a friend’ that Emma Hague and Steve O’Connor first learned about Franchise Accountants and its highlyrespected founder, Philip Morrison. The couple were considering buying a Caci franchise, and had been looking for an accountant who specialised in franchise businesses. Philip came highly recommended. ‘Steve went to meet Philip first, and then we both attended a subsequent meeting,’ recalls Emma. ‘We were immediately impressed by his reassuring, calm manner and extensive knowledge of the franchise industry, which meant that he already understood the Caci franchise really well. He made the whole experience such smooth sailing.’ The couple had dealt with accountants in their previous business careers and remember times when they didn’t quite fully understand how things worked. ‘But Philip has a way of clearly explaining everything around due diligence and the accounting process, so we came out of that meeting feeling really positive and encouraged – dealing with Philip was like a breath of fresh air,’ says Emma.

Help in all aspects Today, Emma and Steve own not just Caci Howick but have also bought the franchise for Caci Beachlands, which has been undergoing fit-out during Level 3. Once again, they’ve had the Franchise Accountants team behind them, in particular helping to guide them through the various payroll support packages. ‘We’ve found every aspect of our business is covered by the service delivered by Philip and his team, from buying to managing, GST to Xero and everything in between,’ explains Emma. ‘And because they understand our business so well, their advice extends well beyond the accounts. For our second clinic, they advised right down to the location we were looking at and the area demographic, as well as the viability and profitability of the business. They explained all the pros and cons, and we always came out of each meeting satisfied with what we had learned.’ Emma’s advice for any newcomer to franchising is to choose a specialist accountant with an excellent track record in the industry. ‘Someone who is doing the books all day, every day, for numerous franchise businesses will have a clear understanding of how your business works best.’

Knowledge and experience Nick Turner says his first connection with Franchise Accountants seven years ago was also the result of a referral from a mutual colleague. The Sal’s Pizza cofounder and CEO, who oversees 37 New Zealand stores including 17 franchises, says the company brings experience and wisdom to both franchisors and franchisees. Nick Turner: ‘It’s better to go straight to Franchise Accountants’ – PUTTING PEOPLE IN BUSINESS

‘This gives them a real depth of understanding, and Philip has a great team around him who get things done quickly and efficiently,’ says Nick. After working with a number of large and small accountancy firms in the past, both locally and overseas, Nick says many may look good on paper and sound knowledgeable, but they don’t understand franchising. Rather than wait for them to get up to speed at your expense, it’s better to go straight to Franchise Accountants. ‘They are the experts who totally understand franchise structures and relationships. ‘The recent Covid lockdowns have reinforced the importance of having knowledge on your side – particularly when working through cashflow issues, dealing with suppliers and providing support. Some accountants provide little added value, just basic ‘profit and loss’ reporting. But Philip’s wisdom and relatability, his great empathy, and ability to feel your pain in tough times, makes a difference,’ explains Nick. ‘His strong relationships within the franchise sector, including with banks, make him a safe pair of hands. ‘I would describe Philip’s approach as calming and non-judgmental. He delivers good, solid business advice, and was particularly helpful to Sal’s Pizza when we were transitioning company-owned stores into franchise businesses.’

A proven track record In the last ten years, Franchise Accountants has worked with more than 1000 franchise businesses in New Zealand and evaluated over 250 different franchise brands, giving the company an unmatchable working knowledge of franchising in New Zealand. A five-time winner of the Service Provider of the Year title at the Westpac New Zealand Franchise Awards, they have stood by their clients through the thick and thin of the Covid pandemic. Now, Philip and his team are looking forward to working with new clients. ‘If you’re evaluating a franchise business for the very first time, make us your first port of call,’ Philip says. ‘We’ll help you to benchmark the opportunity and determine how it measures up in the three critical areas: viability, sustainability and profitability. ‘And if you’re looking to franchise your business, or want someone to help your franchisees, we’re happy to help. Contact us to find out more about our services.’ New – and now multi-unit – franchisees Emma and Steve say they would recommend Franchise Accountants to anyone. ‘They gave us instant confidence from the day we first talked to them, and have helped us build our business from the start. ‘For us, choosing Franchise Accountants is an absolute no-brainer.’

Advertiser Info

Franchise Accountants Contact Philip Morrison P 0800 555 80 20 M 021 22 99 657 pmorrison@


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Opportunity: Leisure & Education

TOP MARKS keeping their learning on track. We really do see what we do as making a positive difference to their futures.’

Young NumberWorks’nWords franchisee loves making a difference in a business of her own Natalie Smith


aking a part-time job while completing her Bachelor of Education degree unexpectedly became Natalie Smith’s first step into owning her own business. Today, at just 28, her NumberWorks’nWords franchise is growing fast. Founded in New Zealand in 1984, NumberWorks’nWords tutoring centres deliver after-school maths and English extension and remediation lessons. With its strong track record of delivering excellent outcomes for both students and franchisees, the company has expanded to Australia and the UK. Natalie first took a tutoring job at NumberWorks’nWords because it suited her schedule and she thought it would look good on her CV. ‘I loved the company’s passion for education and the ability to focus on individual learning, but when I graduated and started my first job in a classroom, I didn’t experience that same feeling.’ She decided to leave the school environment and use her degree differently.

That’s an important motivation for all NumberWorks’nWords franchisees, says CEO Sarah Simons. ‘New franchisees need to have a passion for education, but they don’t necessarily have a teaching background – we have successful franchisees from all walks and stages of life. What we look for is strength in relationship building, being keen and open to learning, having business acumen and – above all – being passionate about the service we offer.’

New opportunities nationwide NumberWorks’nWords is looking to open new centres in Auckland and throughout New Zealand. The investment of around $80,000 +gst includes teaching and business software, furniture, fitting out premises and computers, as well as an exclusive territory. ‘Our extensive training programme for new franchisees includes full training in everything from business management and teaching programmes aligned to the New Zealand curriculum, to tutor recruitment assistance and opening marketing,’ Sarah says. ‘There are individualised Advertiser Info sessions, an annual training NumberWorks’nWords programme, workshops, e-learning modules, and a library of resources. ‘If you have a passion for helping Kiwi kids achieve their potential, give us a call.’

Contact Jo Powell P 022 519 7632

‘I became an assistant to a NumberWorks’nWords franchisee, then managed a centre myself. When the New Plymouth franchise came up for sale, my former boss and I took it on together. To run a business that aligns with my values and what I love about teaching was too good an opportunity to miss.’

Taking the leap Natalie admits the idea was a bit overwhelming. ‘I was using my savings and was wary of what might happen if it didn’t go right, but my stepdad told me, “You can talk about it all you want but unless you take the leap, you’ll never know.” I knew this was a business I loved with the backing of a respected, well-structured franchise, so I took the plunge. ‘I loved the ethos of the franchise – between the tutors, students and the network, it never felt like work,’ says Natalie. ‘And learning the business side was made simple. The franchise team has a wide range of specialist people and they set out clear steps with all the information I needed. Other franchisees are also always willing to share their own experiences and answer specific questions about things we or our students may be struggling with.’ Natalie obviously put what she learned into practice – since taking over at the start of 2021, New Plymouth has grown from 67 to 168 students. ‘We’ve had to install lots of new computers and figure out how to fit more kids into the space,’ she laughs. ‘I’ve just hired an assistant of my own, which I wasn’t expecting for at least a couple of years.’

A growth industry Tuition is a growth industry and, with so many Kiwi kids learning remotely during Covid, it’s been important for their students to continue getting individualised support. Natalie explains, ‘Thanks to the franchise, we’ve had the systems to provide online tuition so our kids don’t fall behind – and franchisees throughout the country have been able to share and learn from those in Auckland, who have more experience with restrictions. ‘In an uncertain time, it’s nice for the students to have something constant, and logging on to their sessions gives a sense of normality – as well as – PUTTING PEOPLE IN BUSINESS


Franchise Association News

2022 – WHAT’S NEXT FOR FR Updates from the Franchise Association on what’s on and what’s happening

and master franchisees to learn from each other and forge new bonds.


New board member brings valuable insights

021 was a hectic year for everyone in franchising, with lots of challenges, changes and cancellations. Through it all, the Franchise Association has stood beside its members, helping them to share information, stay strong and stand together in the face of uncertainty. What’s to come in 2022? Here’s a summary.

Awards finalists named Heightened alert levels meant that the 2021 Westpac New Zealand Franchise Awards celebrations planned for October had to be postponed. With vaccination levels now reaching targets, this superb event now looks likely to get the green light for 6 March 2022. Tickets for the gala dinner in Auckland will be on sale just as soon as it is confirmed that Auckland is operating in Orange, when large events can be held provided all attendees are double vaccinated. See page 82 for the list of finalists.

Franchise conference set for June The National Franchise Conference held in Hamilton in July was a massive success, bringing together over 200 people and a wide range of local and international speakers. ‘We are well underway with planning the 2022 conference,’ says Robyn Pickerill, the CEO of FANZ. The event will be held at Te Papa in Wellington on 15-17 June 2022 and the theme will be Franchising: stronger together in a new normal. Put the date in your diary now – this will be a major event for franchisors

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‘We are considering some sessions around supply chain management, sustainability initiatives and best practice employment measures. If your franchise can share its experience in any of these areas, please let us know if you would like to be involved in a conference panel or workshop.’

One of last year’s conference speakers, Michelle van Gaalen, has been co-opted to join the FANZ Board. Michelle is managing director of Smith & Smith, owners of the Laser Plumbing & Electrical and Exceed franchises. Michelle has over 30 years’ experience in business and leadership roles, and is currently a member of the board of the Superannuation Fund Authority.

Michelle van Gaalen FANZ Chair Dawn Engelbrecht says, ‘Michelle brings a wealth of knowledge and experience to the FANZ Board and is well known to many in the franchise sector. She is a wellrespected senior executive and company director with proven strengths in strategy, marketing, sales and service, operations, leadership and change management. ‘We are excited to have her as part of the FANZ team.’

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Summer 2022

Year 30 Issue 04

FRANCHISING? More benefits for members In times of rising fuel prices, FANZ members, their franchisees and affiliates can all benefit from a new deal with Mobil. This not only offers substantial discount on pump rates but single invoicing to help you increase security and reconcile your fuel expenditure. There are a number of additional features, too, and the Association will also receive a small rebate on all sales. Members and their franchisees are also reminded that they have access to 30 minutes of free HR advice through the FANZ Workplace Advice Line on 0800 236 226. This service is provided by HR Assured.

Immigration concerns In late 2019, submissions were called for the Temporary Migrant Workers Exploitation Discussion Paper. FANZ submitted a detailed response regarding issues pertinent to franchising. In March 2020, a cabinet decision was made to require franchisees to meet the highest accreditation standard, as franchising had been classed as a Higher Risk Business Model with respect to employment. This means that all franchisees wishing to apply for migrant workers under the Assisted Entry Work Visa category, will be required to meet higher and more challenging application standards. In addition to meeting standard accreditation requirements (and highvolume requirements if applicable), franchisee employers must: •Have been operating for at least 12 months; and •Have a history of hiring New Zealand workers. ‘FANZ has been actively challenging this decision and the repercussions for franchisees since we became aware of it,’ says Robyn. ‘We still have no indication that the proposed standards will change, and implementation is planned for June 2022. If this is a concern for your franchisees, please contact me.’

Rent relief negotiation There’s better news on the subject of rent relief negotiations, where action has at least been taken to require landlords and tenants to reach agreement (see page 16). ‘Along with several other business groups, we have been pushing for this since the first Level 4 lockdown in 2020,’ Robyn says. ‘The process has brought together many associations who currently have common goals with respect to re-opening business both domestically and internationally. The benefit of this combined group is that the messages are louder, clearer, more consistent and seem to be achieving results, albeit slower than we would all like. Our most recent meeting was with the Minister of Finance regarding IRD issues for businesses, and resulted in some clarifications being circulated to our members. I invite members and non-members alike to let me know if you have specific issues you would like raised through this group.’

New members Association membership is open to franchisors, master franchisees, franchisees and service providers who agree to abide by the FANZ Code of Ethics and Code of Practice. The latest members to join are: •Specsavers Audiology •PERL Plumbing & Electrical •NZ Business Brokers Contact FANZ (details below) for more information on the benefits of membership. FANZ members are clearly marked in the Directory at the back of this magazine.

Events Calendar Due to the current pandemic impacting on events, for up-to-date details of what’s going on around the country please visit the Franchise Association website at, email or phone 0-9-274 2901. – PUTTING PEOPLE IN BUSINESS


Opportunity: Home Services

LIVE THE L question. We decided to go ahead and bought a franchise in Christchurch. ‘Six months on, we’ve not looked back. We started with 50 customers, lost 3 as people moved, but increased by 32! Most new customers have come through word-ofmouth referrals from satisfied customers, but we’ve also had people come up as we’re re-loading the trailer after finishing a job and say, “That looks pretty good, can you come to my place and give me a quote?”’ Mark says that’s down to the V.I.P. training. ‘It’s all about learning how to use the equipment and time to do a professional quality job every time. But it’s about more than that, too – how you hold a line trimmer, for example, not only produces different results but can put less strain on you.’ ‘Actually, that’s true right through the business, even accounting,’ says Kat. ‘V.I.P. set us up with Xero and gave us the training and support to use it, and now I do the admin in the evening after Samantha has gone to sleep – it’s pretty straightforward and doesn’t take long at all. As first-time business owners, we really appreciate all the training and support.’

Even better than we hoped

Mark and Kat Jury with their daughter Samantha

V.I.P. Home Services franchisees find the futures they are looking for in a supportive business


Kat says she’s always enjoyed gardening, and the great thing about V.I.P. is that it’s not just lawnmowing. When they started in May 2021, winter was just a month away, ‘Which meant we were able to spend a little more time with customers and get to know them,’ says Mark. ‘That’s paid dividends – we’ve had huge support from our customer base, tidying, gardening, all sorts of little outdoor jobs, and it gave us time to get used to all the gear and get our fitness levels up before spring.’ ‘Now,’ says Kat, ‘We pretty much work school hours, although we take Samantha, who’s almost 6, along on the odd job. I’m teaching her what’s a weed and what’s a flower. We love it!

‘It’s going even better than we hoped – we never expected to get to this volume of work so quickly, and we’re continuing to grow,’ says Kat. Mark agrees: ‘Estelle and John and our territory manager, Ian Watson, are all very good people, and they clearly like to recruit good franchisees, too – everyone we have met has been so helpful and supportive. If we were independent, we wouldn’t be nearly as far on as we are.’

Outdoors or indoors?

hen daughter Samantha was ready to go to school, everything changed for Mark and Kat Jury. After being a stay-at-home mum, Kat wasn’t looking to return to her job at the IRD, while Mark was ready for a change after 22 years in transport and logistics. ‘Transport logistics is a 24/7 career, and I realised how much I’d been sacrificing,’ Mark says. We wondered how we could find a better balance.’

V.I.P. offers two different types of franchise: outdoor (lawnmowing, gardening and outside jobs) or indoor (all types of cleaning). ‘You choose the level you start at and go through a comprehensive programme which trains you not just in working efficiently to maximise your earning power, but in goal-setting and business management, too,’ says Estelle.

Mark took an offered redundancy and the couple started looking seriously. ‘It was the right timing for us to do something for ourselves. I had managed up to 120 staff before, and we thought it would be nice not to worry about anyone but ourselves. We had a friend who joined a lawnmowing franchise eight years ago and has done exceptionally well, so we looked at numerous different brands and V.I.P. stood out. Kat and I are huge on relationships and we wanted an organisation that treated us like a partner.

‘There’s an income guarantee while you are training, and once you are established it’s up to you how big you grow and what hours you work. There are few restrictions: you can employ staff if you wish and, if you get more work than you want to handle, you can sell clients on to other franchisees. That can help you condense your area, reducing travelling time so you spend more time earning.

‘Right from the start, Estelle and John Logan (the national master franchisors for V.I.P.) laid out everything honestly and openly. They were very easy to talk to, very upfront, and answered every


‘Both our indoor and outdoor franchises allow you to work the hours you want and be rewarded accordingly,’ says Estelle. ‘Some of our franchisees do very well from working part-time. The V.I.P. system is very flexible – it’s up to you – and there are no expensive premises or equipment, no rent to pay and minimal fixed costs.’ Franchise New Zealand

Summer 2022

Year 30 Issue 04

LIFE YOU WANT Rewarding outcome

All the work we need

For Chilean couple Ronald and Marcela Sasco La Barca, buying their own V.I.P. business has been rewarding both for their bank balance and their lifestyle. ‘Of course, starting a brand new business was scary, but three years on we are turning over more than $150,000 and are well on the way to buying our own home,’ they say. ‘Had we stayed working in hospitality, we’d never have achieved this.’

Marcela and Ronald started their new cleaning business in Papamoa/ Tauranga in 2018, and haven’t looked back since. ‘V.I.P. held our hands the whole time – I dread to think what it would have been like if we had not gone with the franchise,’ Ronald says. ‘So much of the work had been done in advance by V.I.P. and their marketing and call centre brought in all the business we needed. The reputation of the franchise has travelled far and wide – we’ve had several enquiries from potential clients whose friends in a completely different part of the country use V.I.P. The extensive training all franchisees go through is universal, so clients can expect the best from us wherever they are.’

Ronald first came to New Zealand 12 years ago and learned to be a chef in various establishments in Auckland and Taupo. ‘But chefs have to work all hours of the day or night, public holidays and all, so it is a stressful occupation,’ he says. ‘I always dreamed of having my own business and when I returned to Chile I met Marcela, a pastry chef with similar dreams to mine. We decided to come to New Zealand and look for a way to get into our own business – just not as chefs!’

Making it easy ‘We knew very little about business,’ Ronald confesses. ‘We’d always been employed, and this was a new country, so all the legal aspects and other details were unknown to us. Starting with a franchise seemed the best idea as we would have support and guidance, so we did our research. We soon came across V.I.P. Home Services, the cleaning and gardening franchise, and liked what they had to offer. We met Estelle and John, and they explained all the details we needed to know. ‘We quickly saw several advantages. Because it is such a well-known brand, we knew we’d always have work. Also, they have so many franchisees that there is lots of experience to tap into and you learn to do a quality job without taking too long, which makes a real difference to what you can earn. The income guarantee while you are getting established was very reassuring, as we were starting with no clients at all – we knew V.I.P. wouldn’t let us down!’ Marcela and Ronald Sasco La Barca: ‘If anyone asks, we say: “Don’t be scared – go ahead. V.I.P. will give you all the help you need.” We have learned so much about business, and about what it takes to be successful.’

And perhaps the biggest advantage for this hard-working couple has been the change in lifestyle, as Marcela explains. ‘We have our own business with a mix of residential and commercial clients, and we choose our hours to suit us and match our personal goals. Currently we are working MondaySaturday, but two days are short days so we can actually have proper family weekends. We really have a life at last – and very little stress. ‘We are just very pleased we chose V.I.P. If anyone asks, we say: “Don’t be scared – go ahead. V.I.P. will give you all the help you need.” We have learned so much about business, and about what it takes to be successful.’

It’s up to you Estelle Logan says she loves to see people achieving the lifestyle they want with V.I.P. ‘Mark and Kat have precious time to spend with their daughter at last, and even take her out on jobs sometimes – how cool is that?’ asks Estelle, herself a proud grandmother. ‘And Ronald and Marcela have discovered that with V.I.P. they could establish a great business, save up for a home and have a better lifestyle. It’s a real delight to see them using the franchise as a springboard to a new future. In just three years, they’ve taken Advertiser Info full advantage of the opportunity, and by working hard they are well on the way to V.I.P. Home Services achieving their goals. ‘If you want to do the same, we have opportunities available in your area right now, with a range of investment levels to suit. Give us a call and find out more.’

Contact Nationwide Enquiries P 0800 84 74 96


Buying A Franchise


RISK ver Philip Morrison has evaluated more franchises than most. Here he shares some of his experience


henever I tell anyone that I’m a specialist franchise accountant, I always get asked the same question: ‘What’s a good franchise to buy, then? You must know, you’ll have seen heaps.’ So what sets Just Cuts apart from the rest, and keeps happy Clients coming back for our Style Cuts? Backed by a global hair brand Even as the largest hairdressing group in the southern hemisphere, Just Cuts doesn’t cut any corners when it comes to style. Just Cuts Clients know they are only served by fully qualified hairdressers. Integrated support from the award winning Academy Team Just Cuts just won the prestigious 2021 Global Franchise Award for Best Lifestyle Franchise, adding another accolade to a list that stretches back three decades. However, nothing about the Just Cuts model is dated, we’re constantly refining and evolving our model and completely digital support. Work life balance and culture You don’t need to be a hairdresser to become a Just Cuts Owner, with support available for every business and operations function of your salon. In the same way we make haircare easy for Clients, we simplify your business. In fact, over half of Just Cuts Owners run more than one salon.

Well, yes, I have seen hundreds of different franchises, and I’ve seen thousands of different franchise buyers, too. And that’s why my answer is always rather unsatisfactory: ‘It depends.’ You see, what defines a ‘good’ franchise depends as much on the individual buyer as on the franchise itself. Everyone has different skills, everyone wants different things from a business and everyone’s financial profile is unique to them. That means what works for one person may not work for another.

Benefits and drawbacks Franchising offers a lot of potential benefits for a new business buyer. You’ll be selected for your ability to run the business; trained how to run it successfully; given proven systems to follow; benefit from group buying power and group marketing; and have ongoing support to help you maximise sales and profitability. But at the same time, any business – franchised or not – has risks, and you have to evaluate those, too. You also have to be aware that franchises have some specific limitations: you can’t usually change the system or the products to suit your own desires, you may have a limited marketing area and, of course, you will have to pay ongoing fees in one way or another to fund that support. Whether the advantages outweigh the disadvantages is something you need to weigh up with the help of an experienced professional advisor.

Unicorns don’t exist

There are currently 12 NEW business opportunities available across the North and South Island.

Of course, what everybody is ideally looking for is a high reward, no-risk business. I’m sorry to tell you that, like unicorns, they don’t exist. If you want no risk, put your money in the bank or in government bonds, but be prepared to get a very low rate of return. As the old saying goes, ‘Without risk there is not, and cannot be, any reward.’ It’s therefore important that, when choosing a franchise, you have realistic expectations around risk and reward and can find a balance that you are comfortable with. As far as the risk side goes, there are two areas to consider: your own level of comfort with risk, and the risk profile of the business you are looking at.

Your appetite for risk

Get in touch today to find out more! 0800 100 114 | |

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If you haven’t been self-employed before, moving from the ‘safe haven’ of a job to the excitement and uncertainty of owning your own business can involve a major leap of faith. It can be a time of great personal growth when you leave your comfort zone and put your trust in your own abilities. If you are buying a franchise, you are also putting your trust in the franchise system, people and process. Franchise New Zealand

Summer 2022

Year 30 Issue 04

ersus REWARD How risky is the business? New Zealanders have a big appetite for franchise businesses, both as franchisees and as customers (see page 30). But not all franchise businesses are created equal. With new franchise systems coming on the market almost every week, there is an abundance of choice. Some are new models from overseas; others are home-grown. Some suit owner-operators, others suit investors. Some are proven brands, others are new to the market. And even within a franchise network, some areas will perform better than others. Is that down to the location or the franchisee? It’s good to find that out before you buy, especially if you are purchasing an existing area. Could you do as well – or better? A proper detailed analysis is required. Is it a viable proposition, will it make money, and what are the chances of losing your capital or getting your money out? These are important questions that a financial analysis or pre-purchase evaluation should cover. To do so, you will need to know what to look for, what questions to ask, and what the risk analysis and profile shows. That is where experienced franchise advisors are worth seeking out. Sometimes, new franchise concepts genuinely are the ‘next big thing’ to come to market, and it will pay you to get in early and take the best locations while they are still available (and before the price goes up). Other times, they may involve a certain amount of wishful thinking, so getting help in evaluating the business risk is important. Buying a business is often the second-biggest financial decision you’ll make after buying a house – and it could be larger. So you need to apply a mix of logic (facts and figures) and emotion (fear, joy, anxiety, excitement) to your decision. You also need to be honest about your appetite for risk.

What to look for Here’s an example. Recently, we evaluated a brand-new franchise system coming to market. They were recruiting their first franchisee, so our profiling identified that there was a potentially high risk that needed to be mitigated. What did we look for? - The franchisor had invested in taking good advice from reputable industry advisors and lawyers in building the franchise – so it wasn’t a DIY franchise system cobbled together.

Someone with an extreme Risk Averse profile will look for a ‘no risk’ proposition where they can guarantee or control all of the elements in the business mix: elements that will work perfectly and generate predefined, predictable and stable financial rewards. Someone with an extreme Risk Taker profile won’t worry about that – they will believe that they can cope with whatever happens and if it doesn’t work out, so what?

I just wish I’d listened As an advisor, one of the most worrying things I hear is when someone says to me, ‘I thought I’d better get you to look over the figures, but my mind is pretty much made up and I’m going to buy this business anyway.’ That’s a reckless Risk Taker for sure – and, all too often, the outcome is a remorseful client saying, a while after, ‘I know you told me – I just wish I’d listened.’ But the opposite also happens. If someone proceeds in buying the franchise while still feeling extreme anxiety, their focus on the new business can be hampered by sleeplessness or health issues. That’s a tell-tale warning sign that not enough homework was done to mitigate their concerns. Most people, of course, fall somewhere on the line between these two extremes. They are comfortable with a certain level of risk, but no more – and they also want a certain level of security. The trick is to ensure that you are comfortable with the level of risk involved, and have done the necessary homework (and taken the right advice) to have a clear picture of what the business involves and what you need to achieve over what timeframe in order to succeed. – PUTTING PEOPLE IN BUSINESS

- The company had been in business over five years and was profitable – so it had a strong financial base. You could draw the conclusion that they were going to be resilient and in business for the long term. - The franchise had taken time to run two pilot operations over two years to prove the business model in different locations before it started to recruit franchisees, so they weren’t testing it out on the first franchisee. These factors provide some risk mitigation to potential franchise buyers, and give you a taste of the types of things you would consider when balancing risk versus reward. An existing brand with a proven track record would also demand analysis, but the questions are different. Is the brand still in a growth phase, or has it passed its peak? How well has it adapted to changes demanded by new technology, growing competition or Covid? A good advisor will ask all these questions and a lot more. Don’t be tempted to cut corners on taking advice, and beware of buying a franchise on its reputation alone. A good reputation certainly helps, but any investment requires that you carry out proper financial due diligence.

A balanced score card Getting the balance right between risk and reward is the tightrope you always walk when buying a business. We call this having a balanced score card, and it comes from doing your homework, undertaking full due diligence, identifying risks and assessing possible rewards so that you can make a fully-informed decision. Some of the elements on your score card will be around the amount of risk capital you put up to purchase the franchise business


Buying A Franchise

versus the expected returns. You can never eliminate risk entirely, so the aim is to find a balance that matches your personal comfort level. The following examples are in general terms to provide a rough guide. They are not comprehensive, and have been simplified to illustrate general concepts. A good advisor will include many more elements. Example 1 (an established brand or business)

We’ve got New Zealand covered If you’re looking for a franchise opportunity anywhere in New Zealand, chances are we have what you’re looking for. Iridium Partners help potential franchisees research, evaluate and navigate the industry to find a franchise that’s best suited to you, wherever that may be. We work with many high-profile brands and can help connect you with the franchise that’s perfect for you.


Return ( Reward)

Risk Capital


Earnings to owner


Return on Funds Invested


This shows that risk capital of $500,000 is required and potentially generates a 10% return. Typically, we would see a return of 10% as being at the lower end of the spectrum. You could say it’s just ‘buying a job’ and deem the returns too low for the capital invested; however this could be balanced by a reduced risk profile and/or marketplace evidence that businesses of this type are very saleable. In these circumstances, it may be that the increased likelihood of getting your money back or making a capital gain upon sale would offset the low returns. Example 2 (a new start-up) Elements

Return ( Reward)

Risk Capital


Earnings to owner


Return on Funds Invested


This shows that risk capital of $200,000 is required and potentially generates a 25% return. Typically, we would see this level of return as being more attractive; however, there may be increased risk from a new brand or location. Another factor that might reduce your appetite for the higher return is, for example, if this business worked anti-social hours and meant you never saw your family in the evenings or at weekends. Is that a trade-off you would be prepared to accept? This last point is important because it demonstrates that calculating risk versus reward isn’t just about money – it can be a mix of financial and nonfinancial measures.

Making the call When weighing up the risk versus reward of a franchise business purchase, you can never eliminate risk completely. As the above shows, however, how much risk is acceptable to you depends on a range of variables.

Call Meredith on +64 21 209 9496



If it’s your first time owning a business, then not knowing what you don’t know can increase that risk. Whether it’s a small home services franchise or a million-dollar restaurant, it will always pay to seek out help. Experienced franchise advisors, accountants, lawyers and bankers are part of the process of creating a balanced scorecard for your About the Author assessment. After all, the less you Philip Morrison is principal worry about, the more time and of Franchise Accountants, a energy you’ll have for building your specialist accounting practice new business and living the life you which has worked with over want. That’s what buying a franchise 250 different franchise brands throughout New Zealand. should be all about. Franchise New Zealand

Summer 2022

Year 30 Issue 04

Opportunity: Home & Building

HEALTHY PROFITS Healthy Homes standards deliver a big boost for new Oncore franchisees


ealthy Homes legislation passed three years ago aims to deliver warmer, drier and healthier homes throughout New Zealand – and sets fines for landlords who fail to comply. The first deadline was 1st July 2021, and means that as soon as a tenancy agreement is signed or renewed, landlords have just 90 days to bring their property up to the new standards. There’s a final deadline of July 2024 – less than 3 years away. ‘That means huge pressure on landlords and, with 600,000 rental properties around the country, huge demand for trade services,’ says Dan Vincent, Managing Director of Oncore. ‘Our franchisees make it easy by providing a “one call does it all” service for property owners. They will conduct a thorough inspection, using Oncore’s custom-built app, and provide a comprehensive report on what needs to be done to ensure a home is Healthy Homes compliant – along with a quote for the work. ‘If accepted, the franchisee will co-ordinate tradespeople to get the work done, including repairs, insulation, heat pump and extractor fan installation, before issuing a certificate of compliance. An annual reinspection keeps things up to scratch, generating repeat business. ‘Oncore also does a wide range of repair, maintenance, installation and re-instatement work, with clients including insurance companies, property managers and body corporate managers. It takes a huge weight off their minds, and has proved a real winner for our franchisees.’

$400,000 in first year Jeremy and Sarah Lowe can confirm that. The couple started their franchise in August 2020, and from a standing start have built a million dollar-plus business with a net profit of almost $400,000 – they even provide their P&L summary to prove it (see above). Their success is proof that the Oncore franchise is for managers, not tradies. Jeremy was a regional manager with Flight Centre for 10 years, before Covid wiped out the travel industry. Sarah was an early childhood teacher, and continued in that career until their Oncore business took off and she joined the business full-time. ‘I think you could say it’s exceeded our wildest expectations,’ they say. ‘We found Oncore when we picked up a copy of Franchise New Zealand. Property was something we were both interested in, and seemed a safe bet in Covid times. We didn’t have any experience, but we’ve dealt with

Sarah and Jeremy Lowe: ‘It’s exceeded our wildest expectations’

tradies and knew what we didn’t like: poor communication, people not coming back to you, not turning up on time, using confusing jargon, treading dirt through the house, swearing … Oncore had the systems, the connections and the reputation to overcome all that.’

Systems that deliver Oncore is one of three franchises created by strategic marketing specialist Traffic to service the national home renovation, enhancement and maintenance market. The other two brands are Refresh Renovations and Zones Landscaping, giving Oncore franchisees access to considerable buying and marketing power, as well as a lot of expertise. Dan says, ‘We’ve been able to negotiate some pretty sharp rates with suppliers and installers because of the amount of business we can bring them, which enables our franchisees to make a healthy profit margin on every job.’ So how did Jeremy and Sarah get started? ‘We had comprehensive training in all Oncore’s systems,’ explains Jeremy. ‘Dan suggested we focus on Healthy Homes, so I got clued up on the standards and the inspection procedures, then I went out with Dan in our Auckland territory. At $129 a pop, inspections brought in revenue straight away – some property managers were sending through lists of 20 or 30 properties. Then those started turning into jobs and it all snowballed from there. ‘Having the Oncore systems for lead generation, quoting, invoicing and managing people made a massive difference. They helped us find a few preferred contractors to start with, but now we have our own staff: two builders, a handyman, a dedicated Healthy Homes inspector and a parttime administrator, as well as Sarah and me. ‘Sarah is a list person and I’m quite driven, so we work well together. At Flight Centre, the only way to compete with online was to provide a high level of service, so we set out to do the same in our own business. We said we’d get back to people within 24 hours of an enquiry, and then have a report and quote for them 24 hours after the inspection. It was long hours and hard work at first, but we stuck to it.’ And Sarah’s organisational skills are vital. ‘An established Oncore franchisee can be managing 100-plus jobs a month,’ says Dan. ‘Fortunately, our systems are built to cope with that level of demand – and more.’

Opportunities nationwide The essential qualities for an Oncore franchisee are customer service, communication, project management, and professionalism. ‘Our 24 franchisees to date include former sales and marketing managers, accountants Advertiser Info and IT people,’ says Dan. Investment Oncore levels start from $50,000 + gst. ‘We’re looking for more franchisees for areas throughout the country, and are keen to hear from anyone with the right skills – no matter what your previous career. Give me a call to find out more.’ – PUTTING PEOPLE IN BUSINESS Contact Dan Vincent P 0800 001 048 M 021 443 143


LAUNDROMAT OWNER HARD AT WORK The hardest part of owning a Speed Queen self-service laundromat is deciding how you will spend your “work” day. If you are looking for a truly passive income with an excellent return on investment, get in touch to find out more about Speed Queen laundromats.

0800 77 333 7 |

Opportunity: Retail

Speed Queen laundromat owners hang on to their near-passive, pandemic-proof earners


here’s one question that Royce Little loves to answer. ‘I’m often asked by potential owners if it is a better strategy to buy an existing laundromat, or to set one up from scratch. My question to them is: how many Speed Queen laundromats have you seen for sale? There are hardly any in comparison to other brands, and that’s for a very good reason: why would you sell a successful business that can provide you with a near-passive income? ‘I put this down to two things,’ says Royce, who is Speed Queen’s head of laundromat sales. ‘First is the guidance and design we offer our owners, and second is the advantage Speed Queen has in the market over other laundromats.’

What makes us different? So what makes Speed Queen different from run-of-the-mill laundromats? ‘It’s our focus on future-proofing – constantly improving everything we do to produce the best possible outcome for customers and owners, too,’ Royce says. ‘The US-built equipment is robust, reliable, efficient and long-lasting – you’ll get 15-plus years out of each machine. We’ve introduced cashless payment, increasing both convenience and security. There’s remote operation, meaning that an owner can manage their business from home, another town or even another country. And now we are introducing remote-controlled monitors, which enable owners to communicate to customers on-site. ‘The monitors mean that, instead of fixed signage, the pricing menu can be adjusted as required. For example, owners can offer different pricing on different days or at different times. They can feature special offers to maximise usage. They can carry live status information indicating which machines are available, which are busy and which are complete. And they can carry important notices, such as constantly-changing Covid messaging. It all adds extra value – and extra profitability – for our owners.’ And with self-service laundromats deemed an essential business even during Level 4 lockdowns, that profitability has continued throughout the last two years as other businesses have suffered. ‘That’s yet another reason why we say Speed Queen offers a near-perfect business opportunity,’ says Royce.

No ongoing fees Speed Queen is not a franchise – each laundromat owner operates under their own brand – and there are no ongoing franchise fees, but that’s not to say there is no support. ‘We work with owners to create profitable, sustainable and manageable businesses which can be run as a passive investment,’ Royce explains. – PUTTING PEOPLE IN BUSINESS

‘This starts by gathering comprehensive information on any proposed site to ensure that it has all the characteristics we look for: location, demographics, parking, lease terms, price and traffic levels. Then there’s the design and layout of your space – something that not only creates a good environment, but maximises customer flow and thus increases revenue. It’s amazing how much difference the configuration of machines can impact your ongoing revenue, and that’s something we know all about. ‘Our powerful back-end software also gives you unique advantages. We can offer you full wrap-around support which ensures less downtime through quick troubleshooting, creating a healthy environment for customers, reducing the risk of interruption to revenue, and cost-saving on maintenance. If there is an issue, we have service engineers right around the country so machines are never out of action for long. We have also led the market in New Zealand by integrating our technology with a payment system incorporating Eftpos machines to ensure no sectors of your customers are excluded. ‘We’re proud to say that no Speed Queen laundromat has ever failed in New Zealand, and we work hard to keep it that way.’

Keeping it simple As a Speed Queen owner, you can manage your laundromat simply using an app downloaded to your smartphone. The app allows you to access marketing and support functions, and get operational reports, as well as resolve any issues such as responding to customer queries and managing individual machines. For example, if a token gets stuck or an ‘error’ light is displayed on a machine, you can instruct the customer to load their washing into another machine which you can then start remotely. ‘You can also monitor the laundromat on your smartphone through instore security cameras to add further peace of mind,’ says Royce.

Easy operation, excellent return Royce says that the company does all it can to make opening your own laundromat pretty much a turn-key business. ‘We offer a solid financial package and won’t give the green light to anyone unless the fundamentals are right. We’ll also assist with all the required council regulations. The deposit can be as low as $80,000, and the return on total investment is in the region of 20-30 percent. We’ve had some owners do much better than that, too! ‘Right now, we’re looking to hear from anyone who has the desire to build a successful business in any part of the country. People will always have to wash and dry their clothes and, with cheap rent, no staff, cashless operation and remote management, I think you’ll find the Speed Queen opportunity ticks all the boxes. Call me to learn more.’

Advertiser Info

Speed Queen Contact Royce Little P 0-9-528 5600



Teamwork makes the dream work when you’re a Paramount franchisee

Each franchisee has their own work zone within the site, with similar job specs meaning each franchisee can work as a back-up, or provide cover for another franchisee when required because of holidays or staff shortages.


Feedback on the shared contracts has been overwhelmingly positive, from both clients and franchisees, says Rajan.

s you’d expect from an award-winning franchise, there are many features that make Paramount stand out. One of the most remarkable is the level of teamwork demonstrated across its entire national network, which has helped hundreds of people achieve their dreams. For example, take a look at Paramount’s ‘shared contract’ arrangement, which brings together individual franchisees to share work on a single large site. At Rangitoto College on Auckland’s North Shore, Paramount’s key account manager Rajan Patel works in partnership with individual franchisees Bo Yang, Alice Chen and David Zhang to provide cleaning for the entire school. Rajan, whose career spans the retail, safety and telco sectors, remembers why he originally joined Paramount. ‘I was looking for a more service-oriented position, and started out as Paramount’s customer service relationship manager. My main job was to understand the expectations of each client and then help the franchisees on-site to work out how to do the job quickly and efficiently every time – and profitably, of course. It was very satisfying.’ Rajan developed a marketing strategy to secure additional clients in various multi-tenanted buildings through the references of existing clients, with the extra work going to franchisees who wanted to build their own business, or to new franchisees to get them started. Today, Rajan is a national key account manager for Paramount, and his portfolio includes a major bank, a hotel group and numerous large schools – including Rangitoto College. So what does he enjoy the most about his role? ‘Getting the best possible value for our clients and, at the same time, seeing all our franchisees grow their businesses by providing good solutions for those clients,’ he says. ‘Together, we become a one-stop shop for their facility management. Our clients see more accountability and productivity from us, and it means they’re only dealing with one person rather than multiple suppliers and service providers.’

Working partnerships equal better outcomes

Rangitoto College is a great example of how Paramount franchisees can benefit considerably from a shared contract arrangement when it comes to servicing larger clients. As Rajan points out, by working together on a site, franchisees like Bo, Alice and David can employ their own teams and get a business opportunity that they can comfortably afford. ‘It enables them to reduce the risk of going into business without sacrificing reward. And, because Paramount carry out the invoicing and collection, it reduces the risk further – we provide a turnover guarantee to franchisees for their initial term.’

It works for me Bo Yang has been a Paramount franchisee for over 10 years, and is pleased with the steady growth his business has experienced. After graduating from Unitec, Bo worked as a public servant for a couple of years. But with a growing young family, he decided to make a major career change. ‘I was attracted to Paramount because it has a fully-mature franchise and support system, which is a really big help to someone who is new to the business,’ he says. ‘When I was a college student I worked part-time for a Paramount franchisee, which gave me some initial knowledge of commercial cleaning – but running your own business is different.’ Bo says the franchise’s excellent management, solid profits and reasonable fees were all important factors in making his final decision. He financed his franchise from his savings, paying the balance off, interestfree, over four months. And while his friends were a bit sceptical at first, they were soon impressed as his business took off. He says the level of training provided by the Paramount support team has been key to his success: ‘It’s been huge, magnificent. Thanks to them, we are always improving our tools and our knowledge on new cleaning methods or cleaning rules, particularly in recent times.’ He refers to Rajan Patel as his leader and guide. ‘Rajan is like a bridge that connects me with my customers, like at Rangitoto College. He passes on new information and feedback from the school and we discuss how to satisfy their requirements. It’s about working efficiently – we both identify any problems and search for the right solutions, which I then implement.’ Bo agrees that having three teams on the College site results in easier management and encourages a more efficient job outcome. ‘Each team has its own zone to work within, which means more energy and time to resolve any issues as quickly as possible. It’s also nice to have someone who knows the site cover for you when you’re away for any reason.’ Looking beyond 2022, Bo is keen to expand his business further, and perhaps specialise more in floor sealing or carpet cleaning – both of which are among the options available to Paramount franchisees. He has some advice for anyone looking at joining Paramount. ‘Start with

Bo Yang with Rajan Patel, and (far right) David Zhang

Alice Chen


Franchise New Zealand

Summer 2022

Year 30 Issue 04

a small site first – by yourself or with your partner – and you’ll learn fast. Listen to what the Paramount team tell you. As time goes by, and you start growing your staff, you will spend more time supervising, but always make sure you’re hands-on as often as possible. That way, you maintain a high understanding of the job and know how to teach your own team and how to manage them.’

Changing times, consistent focus Over the past two years, Covid-19 has presented numerous challenges for New Zealand’s commercial cleaning industry, and has again highlighted the strengths of the Paramount system, which has won numerous Westpac New Zealand Franchise Awards, including the Supreme title three times. With varying numbers of students physically attending Rangitoto College in recent times, there’s been a focus on regularly cleaning certain areas each morning and afternoon. ‘The goal has always been to make the buildings as safe as possible for teachers and students, and it’s a goal we strive to exceed every day,’ says Rajan. He has seen a changing emphasis brought on by the pandemic, with people now much more conscious of how infection is spread. ‘This has resulted in a demand for more frequent cleaning of high-touchpoint areas, which means new cleaning techniques and technology to meet the requirements of decontamination and deep cleaning. ‘People are realising that professional cleaning is more important than ever. Where a client may have previously been serviced once or twice a week, now they want five days a week or even full-time in large sites. People find it reassuring to actually see cleaning staff on-site, rather than out-of-sight as was the case pre-pandemic. ‘And it means lots more business opportunities for new franchisees. Our shared contract system makes it more possible than ever for them to start with a low investment and then grow.’

The biggest buzz Rajan believes the culture at Paramount encourages innovation, flexibility and responsibility. ‘We like to think of ourselves as open and progressive, with the latest – PUTTING PEOPLE IN BUSINESS

cleaning procedures, eco-friendly organic products, and wasteminimisation procedures to help clients reach their environmental targets and franchisees work smarter and more productively. ‘We encourage input and ideas from our franchisees, because we are all working towards a common goal, and we really enjoy site visits, discussing ways to further improve services and productivity.’ Rajan says he loves meeting happy clients on his visits, but he gets his biggest buzz from seeing franchisees achieving their personal, business and financial goals. ‘We have seen so many people start with a small, even a part-time, franchise and go on to build something really impressive which has paid for their homes, their holidays and their children’s education. That’s what this franchise can deliver.’ It’s totally in keeping with the mantra of a family-owned business that has performed exceptionally well across New Zealand’s commercial cleaning industry for more than four decades.

Work where you want, when you want Paramount has plenty of franchises available around the country, with guaranteed work from day one, says Murray Hamilton, Paramount’s National Manager. ‘We are one of the best-known names in the commercial cleaning industry, which means there’s no shortage of opportunities and, as Rajan has said, there’s now demand for daytime cleaning on some sites as well as after-hours work. ‘People like Bo, Alice and David have shown what can be done with our shared contract system, and there are plenty of individual sites too. To find out more about business opportunities with Paramount, contact me today.’

Advertiser Info

Paramount Services Contact Murray Hamilton P 0-9-376 7850 M 027 467 1688


YOUR PROPERTY IS OUR HIGHEST PRIORITY Ecomist Integrated Pest Management Solutions make it easy to ensure your home or business stays pest free all year round. Our qualified, local owner-operators offer bespoke consultation and customisable solutions at an affordable price. Our dedication to customer satisfaction and the enhancement of your environment are at the heart of everything we do.

Visit our website to find your local operator or get in-touch on 0800 75 75 78 or

Darryn Sunnex (left) and team

A REPUTATION TO BANK ON New Pit Stop owners make the smart choice with NZ’s largest automotive service franchise


fter 25 years travelling the world, Darryn and Elaine Sunnex wanted a working business they could walk straight into. ‘We were lucky,’ says Darryn. ‘The Pit Stop franchise in Paraparaumu was on the market and it was a case of right time, right place for us. We couldn’t be more pleased with the business and the brand – in fact, we’re now looking for a second outlet.’ Darryn has spent 40 years as a mechanic, latterly working in a management role. ‘On returning to New Zealand, we wanted to work for ourselves rather than other people,’ explains Darryn. ‘We did a lot of research in advance, and decided we really wanted something already well-established. ‘We’d certainly have considered a stand-alone business, but franchising appealed because of the assistance and back-up it provides – not to mention the big marketing benefits of a reputable brand. Pit Stop has been around a long time and has a great reputation, and the Paraparaumu centre has been a very well-run business for more than 30 years.’ Elaine adds, ‘We quickly established a great rapport with the vendors, and they have become friends and been a constant support ever since. It just shows the excellence of the system that so many franchisees have been with Pit Stop so long, and that the company attracted good people right from the start.’

A good track record Darryn and Elaine didn’t have a house or large asset to finance their purchase, ‘But we had some money of our own, and after a bit of preparation the bank loaned us the rest – the track record of the Pit Stop franchise and the Paraparaumu centre meant they were prepared to lend against the business itself.’

‘Pit Stop has been New Zealand’s favourite one-stop-shop for all sorts of vehicle servicing since 1978. With more than two million cars on the road now, the company enjoys a big share of a growing market. This means we have opportunities in greenfield sites, existing outlets and additional outlets in established areas to satisfy demand, and the investment can be as low as $100,000 +gst. ‘We are looking for people like Darryn and Elaine who are highly motivated, have good management skills and some experience, and want to get into business with NZ’s leading automotive service. Wherever you want to be, give me a call – we have locations available near you!’

Advertiser Info

Pit Stop Contact Les Seiler P 0-9-634 3666 M 027 222 7487

I bought a Pit Stop franchise

Darryn jokes that, ‘I was born in Christchurch and I’d never been anywhere near Paraparaumu in my life! I knew nothing about the area, or the suppliers, or the customers, but the franchise was very supportive, the systems were great and now, nearly two-and-a-half years later, we are doing very nicely.’ ‘Pit Stop provides so much in terms of support,’ says Elaine. ‘Issues like health and safety, compliance, and all the HR requirements of being an employer can be a legislative minefield, but the franchise has got it all covered, along with the systems and software you need.’ Darryn says that the systems also help with two other key elements of running a busy and successful Pit Stop centre – building relationships, and staying on top of scheduling repeat servicing and warrants to keep customers’ vehicles safe and efficient. ‘Your customers are your business, so you have to look after them and keep them coming back. After the lockdowns, customer numbers were higher than ever, so you have to have the systems to book the right amount of time for each job and ensure neither you nor your customers are wasting valuable time. Simple, if you have the right training and tools.’

All sorts of opportunities Les Seiler, Franchise Manager of Pit Stop says, ‘Darryn and Elaine have demonstrated how good the Pit Stop opportunity is, and shown that by working well and using Pit Stop systems properly, even interruptions such as lockdowns have negligible impact. – PUTTING PEOPLE IN BUSINESS

and I’ve never looked back Franchise opportunities nationwide. Call Les 027 222 7487 for a chat. Visit 53

Franchise Management


tips for GREAT FRANCHISING Franchize Consultants share more ways to build excellent franchises


ward-winning advisors Franchize Consultants launched their Franchising Best Practice 500 in 2018. Here’s a summary of seven more best practices to help franchisors accelerate results – find them in full at

Choosing to franchise your business? Or improving an existing one

Callum Floyd

54. Field managers skilled in business planning Experience suggests that many franchisees are resistant to the idea of business planning, perhaps because it takes time or they do not understand its potential to improve results. Developing the understanding and capability of field managers to help franchisees with proper business planning is an important success factor within any network.

Get award winning help at every step

55. Monitor comparable sales Measuring and monitoring comparable sales matters because it indicates the effectiveness of established units, thereby setting standards for new unit openings and/or closures. Increasing comparable sales is a sign of business effectiveness; decreasing comparable sales is a sign of weakness, and may be an important warning signal. That’s why many companies, and investment analysts, rightly focus on this measurement as a critical KPI. 56. Monitor total systemwide sales Monitoring total franchise systemwide sales is a separate best practice from monitoring comparable sales, and is included here for completeness. It important to consider both metrics as important franchisor KPIs, as each offers important, but different insights. 57. Understand the franchisee perspective A recent meeting with a franchisor highlighted the sometimes huge differences we see in the commitment of a franchise’s leadership to understanding the franchisee perspective. We believe it is best practice for a leader of a franchise system to be brave and upfront about understanding all insights. That means encouraging strong two-way communication, including regular independent surveys of franchisee satisfaction. 58. On-field visit focus In today’s environment there are many opportunities for distraction, so field managers should turn off smart devices and alerts during any field visit. They should be fully-focused on the franchisee and their business unit: the franchisee cannot be allowed to feel second-best. 59. Local marketing expertise Franchisors need to excel in local area marketing – good guidance can have a great impact on franchisee performance. Franchisees can be overwhelmed by choice, deviate from brand standards, underspend or just do it wrong. Through direct marketing staff and/or field managers, franchisors can provide strong leadership and local marketing expertise to really benefit franchisees and help grow the franchise overall. 60. Invest in specialist outside advice Even small decisions can have a dramatic long-term impact for franchisors and franchisees alike. In an increasingly complex, dynamic and uncertain environment, fields of advice are becoming even more specialised. Best practice prospective and established franchisors will research and identify areas of outside advice that can add value and sustainability to their total system.

More detail Dr Callum Floyd, managing director of Franchize Consultants, says, ‘Great franchises look for constant improvement to keep their own and their franchisees’ businesses at the top of their game. Go to our website to find more detail on each of these tips.’


Advertiser Info

Franchize Consultants Contact Dr Callum Floyd P 0-9-523 3858 M 021 669 519

Get the right advice. Talk first with New Zealand’s longest established, largest and most award winning team. Work with a company engaged on major projects with many of the biggest and best emerging names in the franchise sector.

Brilliant Commercial Cleaners

Find out why. Call Callum Floyd (09) 523 3858 or email Six times winner service provider of the year

Franchise New Zealand

Summer 2022

Year 30 Issue 04

Opportunity: Food & Beverage

Black & White Coffee Cartel franchisees are bringing Euro-style cafés to New Zealand

Irene Chang (left) and her original café (above) – a second is coming soon

MICRO ROASTERY maximum return W

hen her father’s Christchurch café closed after the Canterbury earthquakes, Irene Chang decided to learn all she could about the coffee business. ‘It was sad, but we were not the only people to lose a business at that time, so I decided to learn everything I could about the industry by becoming a barista at a major franchise. It was an excellent café, and I was tempted to buy one myself when I chanced upon the Black & White Coffee Cartel in Victoria Street. It was different, exciting, and I quickly thought, “This is the one for me.”’ Irene wasn’t the first to be attracted by the funky little café, which was founded in 2014 by the Bowler brothers and former All Blacks captain Reuben Thorne. Raphael Garcia, now Chief Financial Officer for the 12-strong franchise, explains: ‘My business partner Alan Win and I were attracted by the unique model and financial advantages, and saw the potential to turn it into a franchise. But we refused to implement the cookie cutter approach – all stores would be individual, alive, vibrant, bursting with flavour and, above all, heaving with that exquisite aroma that comes from roasting coffee on site for maximum freshness. ‘This last fact became our unique point of difference – our franchisees are trained coffee roasters who perfect their art and skill with us. Just like vintners or brewers, coffee roasters are artists, to the benefit of our loyal – and ever-growing – clientele. Today, Black & White is one of the fastest-growing coffee franchises in the country.

Fresher product, better margins Passer-by Irene soon became one of the first franchisees. ‘I loved the on-site roasting and felt strongly that Black & White would offer me the support and knowledge I needed to succeed. That was four years ago, and time has proved me right – in fact, today I’m on the verge of purchasing a second outlet!’ The key to Black & White Coffee Cartel’s success has been to turn franchisees into roasters, passionate about their product and communicating that enthusiasm to their customers to turn them into fans. ‘Yes, it is an art,’ says Raphael, ‘and it’s a very satisfying one. Coffee roasters are happy people who have finessed their skill and romance into a profitable career.’ The inspiration for the brand came from France and Italy. ‘All those little street corner cafés are renowned for their coffee, and many have their own roaster inside,’ says Raphael. ‘New Zealand missed out on that culture of absolutely fresh coffee, ground seconds before it is brewed, so Black & White created it afresh. We buy and supply the green coffee beans, and the owners add their magic by roasting in-house, in small batches. – PUTTING PEOPLE IN BUSINESS

‘This produces not just the freshest coffee on the planet but has big economic advantages – owners are being supplied at pretty much half the price that the big stores with centralised roasting can do, and this equates to a very much better margin on the coffee – on average, adding $25,000 to their bottom line per year.’

Every one is different ‘In stark contrast to the big café franchises present in every town, we set up to be loud, proud and eclectic,’ Raphael states. We currently have 12 outlets, with 7 more due to open by 2022. Each café differs according to the whim of its owner, and although there’s a range of sweet and savoury cabinet foods, the breakfast and lunch menus reflect local tastes. Our cafés vary from 150-200sqm and all have a full kitchen, with cabinet food and menu items made on-site with fresh ingredients. We do not have a strictly defined menu that the owner has to copy – each franchisee has flexibility as long as the standards are kept high and the customers are happy. ‘If you’d like to become your own coffee roaster and own a café with mixed and matched furniture, funky artwork and a divine aroma, there are opportunities throughout the country. Investments start from $350k depending on location and size, and include everything you need – including your own micro-roastery’ ‘We have plans in place for all the major centres, so if you think you have an ideal site and share our values, we’d love to hear from you. You don’t need previous experience, just the right attitude and a passion for coffee. In addition to training you in coffee roasting and all the other aspects of running a successful café, we will also find and train all your staff.’

Four years on After four years as a successful Black & White Coffee Cartel franchisee, and on the verge of becoming a multi-store operator, Irene says she has learned a lot and is ready for more. ‘Micro-roasting makes this business stand out from all the rest, the support from the franchise has been as good as I hoped and I love the buying power, the profitability and the freedom to be Advertiser Info creative. Black & White Coffee Cartel ‘If you have a passion for coffee and customer service, talk to Black & White and then go for it. I did, and I know I made the right choice!’ Contact Tony Yin M 022 630 6622



Join NZ’s most business! Caci is a home-grown, Kiwi franchise business with over 27 years’ experience, 64+ clinics throughout NZ that revolutionised the beauty industry and continues to lead the skin and appearance market today.

Chances are, if you’re reading this right now, you’re looking for a sign.... and this is it. Ditch working for someone else, be your own boss! But did you know that Caci is a franchise? Did you know that you could own a Caci clinic? Yes, you! Keep reading as we give you the 101 on what it takes to own a Caci, including the benefits, the locations available, and how to take the first steps towards being a Caci franchisee.

What locations and opportunities are available? With over 64+ clinics, Caci are well on their way to making their offering accessible to all corners of New Zealand. Caci currently have opportunities in Auckland, Waikato, Thames, Hastings, West Coast, Christchurch, Ashburton, Oamaru, Timaru, Otago, and Southland. The team at Caci are always happy to discuss the potential for a franchise in other areas! And from time to time, existing clinics may come up for sale. If there is a particular clinic or region you are interested in, you are welcome to make a confidential enquiry.

What are the benefits of owning a Caci? Caci are proud to be a New Zealand owned and operated business, and with over 27 years of experience, Caci is New Zealand’s biggest group of skin clinics from Kerikeri to Invercargill! With Caci, you can feel confident investing in a household name that New Zealanders love. After all, Caci recently scored 89% for brand awareness amongst all clinic brands evaluated – the highest score! Being a part of an established franchise also means you have access to systems that are proven to work, and you can enjoy the support of people who are there to make sure you succeed. With Caci’s unique and proven business model, more than 64% of clinics have sales in excess of $1million annually. Results are largely determined by motivation, efforts and the abilities of Caci franchisees, but over the years, Caci have mastered what is needed to come out on top, and have built a support package that provides everything needed to set up and maintain successful, beautiful businesses. What kind of support would I have access to? Caci franchisees receive dedicated support including marketing, sales, accounting, technology, and a purpose built training academy. The support team is committed to providing clinics with comprehensive training in the franchise system, helping clinics get established, maintaining open communication, negotiating ‘bulk’ deals, monitoring clinic success and offering human resource support.

Okay, I’m interested! What’s next? Get in touch with the team at Caci – these opportunities are snapped up quickly! Visit or email to find out more. From there you’ll be invited to attend a Discovery Day where you can meet some of the team and learn more. Then, you'll receive the information you need to make your decision. Final step? Success! Once approved, the Franchise Agreement is signed, and we're all set! So, what do you say? Is it time to take those first steps?

Opportunity: Retail



Rita Krishna: I own a business I love working in’

Pack & Send franchisees all over the country enjoy massive growth


ita Krishna and Amit Ram have been so successful in their Pack & Send store in Manukau that they are opening a second outlet within three years of starting their first. ‘It was always our goal, and I’m delighted we have managed to achieve it so soon,’ says Rita. ‘Pack & Send is a business model that has presented us with so many opportunities, and I love being my own boss, too.’ Rita had been working for a freight forwarder for three years before deciding to work for herself. ‘I knew the industry, and I knew how fast it was growing, but I didn’t know about running a business,’ she admits. ‘My investigations led me to Franchise New Zealand, where I read about Pack & Send. The brand has a great track record, so I decided to buy the Manukau store. Looking back, I can definitely say I would not have gone into business without the franchise – the risk is so much lower with a good brand, training and support, not to mention access to all the suppliers and deals that Pack & Send provides.’

Growing and growing Pack & Send is a one-stop-shop for sending virtually ‘anything anywhere’ – offering the widest range of courier, freight and packaging services in New Zealand. Franchisees are not couriers themselves; they operate from retail premises, with a van enabling them to collect items from private or commercial customers such as online retailers and galleries. The company also has a strong reputation in the fragile, large, awkward, or valuable end of the shipping market – ‘The four swear words of freight,’ laughs NZ franchisor Matthew Everest. ‘The increases in volume over the last couple of years demonstrate how much we are appealing to the freight, courier and e-commerce sectors. The first half of this financial year saw a 34 percent growth in group revenue, and a 20 percent increase in customer transactions for the same period in the previous year. Last year was already 15 percent up overall, and although I’m loath to use the term “Covid-resistant”, our sales for August 2021 when we were all in lockdown were only 5 percent down on the previous August. In the following two months, revenue bounced back to 15 percent above the same period last year.’

Office hours Pack & Send franchisees might be busy, but they’re not working all hours – unlike many opportunities, it’s mostly a 9-5, Monday-Friday business. Rita confirms this. ‘Owning our Pack & Send has provided me with a balance in my life and gives me the flexibility to enjoy quality time with my family. I am living the dream in that I own a business I love working in. This is actually my happy place! ‘You need passion and drive to be successful. No two days are the same – you can have a slow morning, then customers queueing in the street that afternoon. But the franchise gives you the systems to cope when it’s busy and the knowledge of what to do if it’s not.’

For multi-taskers

Matthew Everest

Although Rita has freight experience, Pack & Send franchisees come from all walks of life. ‘I don’t think you need a freight or logistics background. Being a multi-tasker is beneficial, with lots of organisational skills and the ability to – PUTTING PEOPLE IN BUSINESS

delegate to your staff, but if you have the right attitude, everything will fall into place. And you’ll be greatly supported by a highly professional team at Head Office who work tirelessly in the background so we franchisees can do what we do best: grow a great business – or even two!’ Matthew wants to hear from others who share Rita’s drive and determination to succeed. ‘We have new stores in Whangarei and Papanui, with Papakura and Christchurch Central opening in the next few months. All in all, Advertiser Info it paints a pretty rosy picture for Pack & Send NZ our franchisees, and we still have more opportunities available in Contact many parts of New Zealand. An Matthew Everest investment of around $210,000 P 0-3-982 7252 +gst provides an all-inclusive, M 021 799 783 turnkey operation, so call me and find out more. The time is now.’

Invest in a Business

THAT DELIVERS PACK & SEND is one of the fastest growing franchises in New Zealand providing a proven franchise opportunity at a great investment level. • New Zealand’s Largest Range of Freight and Packaging Services under one roof • Solid New Zealand Brand & Reputation with Minimal Competition • Proven Business Template & Systems

• Comprehensive Induction, Training & Support • Brand Lead Guarantee • Innovative Online Ordering Platform • Unlimited Profit Potential in the Lucrative Freight & Logistics Industry

Become a PACK & SEND Franchisee



OPPORTUNITY Rachael Anderson


hen Rachael Anderson bought her Jim’s Test & Tag business, she was quite unfazed by taking on what has often been thought of as a predominantly male-oriented role. ‘It was the right fit for me,’ she says, simply. ‘Two years on, it’s giving me the life I want and I’d certainly do it again.’ Rachael had previously worked in retail security for 20 years. ‘There are big similarities in the industries: it’s all compliance-based, we have processes and procedures, we’re keeping people safe, and the law is on our side. The big advantage is that I’m dealing with managers and business owners now, not criminals!’ Jim’s Test & Tag provides testing and tagging services to electrical equipment in workplaces throughout the country, as well as fire extinguisher inspections and sales. All fire inspections are in full accordance with NZS4503:2005 and, since new Health and Safety regulations came into force in 2016, there is no shortage of new customers and repeat business. All Kiwi businesses must take steps to ensure their workplace is safe for everyone and electrical equipment needs to be inspected at least annually, with building site and workshop equipment requiring checks every three or six months. Growing demand means that Jim’s Test & Tag is looking for additional franchisees in regions throughout New Zealand.

Be Your Own Boss!

Jim’s Test & Tag works for anyone with a will to succeed

The investment of $55,000 +gst covers full training (you don’t need to be an electrician) and everything you need except a suitable vehicle, which can be leased.

Good reliable income Rachael felt that the test and tagging industry offered her a great way to get ahead in life. ‘I had been looking around for a couple of years and when the Hastings franchise came on the market, I felt it would be easy to slide across into. It was just the right place, right time for me. ‘It was a bit scary owning my own business at first, but the training was excellent – and having a good client base to build from gave me a cushion of security. There was no problem with getting a loan, either – Jim’s Test & Tag has a good reputation with the banks. ‘Once I got started, my business grew naturally through word-of-mouth and the contacts I started making. Our Call Centre also provides new leads right when I need them, so I’ve never been short of work. It provides me with a good, reliable income and has the advantage of being flexible – you can dictate your hours to suit. ‘And being female doesn’t make any difference as long as you are personable, determined and able to get on with people. I’d recommend it as “family friendly” – you could take it on and prosper with children of any age. Call Peter Mahon and find out more.’

Advertiser Info

Jim’s Test & Tag Contact Peter Mahon P 0800 454 654


Automotive interest or aptitude? A Midas car care franchise could be a most rewarding business opportunity for you. You drive the business and help customers to enjoy driving their cars.

Benefit from access to our business systems and management tools. Benefit from the national multi-media advertising and marketing campaigns that continue to build our brand. Benefit from favorable idas group buying terms for parts and equipment. Benefit from training and on-going business support that helps to keep you on top of your game. Benefit from using your skills and talents to gro a successful profitable and valuable business. Established workshops and new territories available now!

Email for a free information pack.


Franchise New Zealand

Summer 2022

Year 30 Issue 04

Opportunity: Business & Commercial

In a good space

Debra Robson: ‘It’s a wonderful opportunity’

Thorough training and total flexibility make Pukeko Rental Managers a winner


hen Debra Robson relocated from Brisbane to Nelson four years ago, she brought with her more than 15 years’ experience in bookkeeping and office management, along with a background in property renovations, building and investing. Debra was soon on the hunt for a successful, flexible business that she could manage around her children. ‘At the time, we were building our own rental properties in Nelson and I saw an opportunity to offer a boutique service to other investors. However, being new to New Zealand, I really needed support and a network of other professionals in the property management industry who would give me a solid base of guidance.’ While researching property management opportunities, she met David Pearse, the founder of the Pukeko Rental Managers franchise and, after a few conversations, realised that the brand offered everything she needed to get started. ‘Rental is an area where there are a lot of legislative requirements, so the training was very thorough. I was guided through everything from email communication and the website to all the software and setups. In addition I was given a business coach, who is another experienced Pukeko manager from the group. They catch up with you monthly and troubleshoot any issues, and help you build and reach your KPIs. ‘I also received sales training which is specific to the industry – this was a standout for me as it’s such a great tool that helps you build professional relationships with real estate agents, accountants, and others within the industry. It all got me off to the best possible start.’

Low-cost investment With Pukeko franchises starting from just $18,500+gst and opportunities available all around the country, it’s a low-cost way to start your own business. Rather than a traditional office-based, multi-tier management structure, Pukeko allows mobile property managers to operate from home, cutting down overheads while using intelligent and well-supported cloud-based systems. It also offers property owners a rental guarantee scheme that helps franchisees stand out from the competition. David Pearse was involved in real estate management for many years before founding Pukeko, and says that, no matter what your background, the company’s training is designed to ensure that you become the local property management expert in your franchise area. ‘We help you get up to speed fast, then support you to maintain that speed as your business grows.’ And it works – the company was named Westpac Supreme Franchise System of the Year in November 2019, attracting even more business. ‘The increased level of enquiry from property owners over the past 12 months has been immensely satisfying, as has the feedback from franchisees,’ says David. ‘Just last week I received a phone call from one of our franchisees who wanted to tell me how much she was really enjoying the business. She just needed to share her joy with someone!’ – PUTTING PEOPLE IN BUSINESS

Now’s good ‘New Zealand’s rental property market can be challenging, but in terms of timing, there will never be a better time than now to invest in a Pukeko franchise,’ David suggests. ‘Low overheads mean you only need a few properties to cover the cost of operating the business and, of course, the greater the number of properties you manage, the wider your smile becomes. ‘Don’t leave developing your own lifestyle business too late. Pukeko offers a high level of freedom and flexibility, as well as excellent returns – you could not find a better business opportunity that can be run from home. ‘In addition, Pukeko Rental Managers has come through the pandemic largely unaffected. The demand for rental housing is still very high, and Pukeko franchisees work from home anyway, so they have been in a very good space. We’ve developed health and safety protocols around what can be done under different Covid alert levels, and the whole team has adapted well. In some ways, the use of online meetings and virtual property inspections has made the business even more efficient.’

Living up to expectations Debra says the business has definitely lived up to her expectations after some serious commitment. ‘If you’re willing to put the hard work in and follow the prescribed processes and system, you will get great results. ‘The start-up costs are minimal, and you can grow the business as fast or slow as the time you have to invest in it,’ she explains. ‘When I first started, I continued working part-time then, once I was comfortable with the business, I was able to commit my time fully and yet still have the flexibility I was after. The highlights in her journey so far include winning two categories in the 2020 Pukeko Franchise Awards – Tenant and Landlord Satisfaction (Group 2) and Rising Star – as well as hitting her growth goals for the business each year. ‘If you are looking to start a rewarding business with good flexibility, do your research, get some understanding of the rental market in your region then talk to David,’ she says. ‘It’s a great business model and the passion that he has for property management is reflected in everything the franchise does. It’s a wonderful opportunity.’

Advertiser Info

Pukeko Rental Managers Contact David Pearse P 0508 785 356 M 0274 809 534


LISTEN before you buy

All franchise agreements put a lot of power in the hands of the franchisor. Whether a franchisor uses that power wisely or carelessly comes down to their character. Their character will have a huge impact on your experience as a franchisee and may be the most important thing you should assess before buying a franchise. It’s also the hardest thing to assess. But you can learn a lot by asking smart questions of other franchisees and listening closely to how they answer. Ask about how the franchisor communicates and how they act when challenged or wrong, how they introduce change, how they respond to franchisees struggling under personal circumstances and how they demonstrate that they have their franchisees’ best interests at heart. Listen to what is said, how it is said and what is perhaps glossed over.

LOOK BEFORE You’ll begin to get a sense YOU of how LEAP things really operate in that franchise system.

Franchising is a powerful way of doing Michael Bright business, but the same forces that make Specialist Franchise Lawyer franchising great also create vulnerability 021 2666 395 and risk. We know what works, what doesn’t, and how to respond to the issues that arise. We help with: · Assessing franchise opportunities · Advising on franchise agreements and other contracts · Franchise sales and purchases · Dealing with difficult situations

FRANCHISE LAWYERS Auckland Phone 09 303 3764

North Shore Phone 09 414 9800


Sherry Lai (right) is one of the Green Acres franchisees who took up delivering parcels for Aramex during Level 4

LOCKDOWN for franchisees When one franchise had too much work and the other had too little, two well-known franchise brands worked together


reen Acres home cleaning and lawnmowing franchisees weren’t allowed to work during Level 4 lockdown, but a number of them kept busy and earning thanks to an innovative partnership with courier franchise Aramex. The arrangement saw the familiar Green Acresbranded vehicles delivering parcels around the country – a clever solution to the problem of one franchise having too little work while the other was run off its feet. The programme was introduced during the Auckland lockdowns last year, and brought back when the whole country returned to Level 4 in August 2021. But how did this unusual partnership come about? Scott Jenyns, CEO of Aramex, explains. ‘In May last year, I was sitting in on one of the Franchise Association’s weekly Zoom calls, where franchisors got together to discuss issues around the lockdowns, and heard Jason Hill talking about what they were doing to support their franchisees. Something clicked – here we were, with our business going great guns as people bought online at previously unheard-of levels, while their franchisees were forced to sit at home. After the Zoom session I called the Association and asked them to put me in touch with Jason.’ Jason is General Manager of Franchise Brands, which owns both Green Acres and Hire A Hubby. ‘I got this call from Scott saying, “We’ve got unprecedented demand, you’ve got a team of people with suitable vehicles, how about it?” It seemed like an interesting idea which would give franchisees the chance to keep busy, and keep earning.’

Systems in place The proposal was made easier by the fact that Aramex had already developed a system called Blu Couriers, a delivery service dubbed the ‘Uber of parcels’, which allows people working flexible hours to carry out residential deliveries while courier franchisees focus on their business customers. ‘It made it really easy for our franchisees – and was really flexible, too,’ says Jason. ‘Aramex provided us with a special code so our franchisees could go to the Blu Couriers website and get priority access. If they wanted to take up the opportunity, they could select an area convenient Franchise New Zealand

Summer 2022

Year 30 Issue 04


Would you like to convert a combined passion for cars and people into meaningful work?

N SOLUTION for them and go through an online induction session which taught them all they needed to know and how to use the special app. And, like Uber, they didn’t have to commit to a time – they could just switch their availability on and off as they pleased.

Autoblast is ready to take its vehicle underbody restoration and protection technology and systems to the rest of New Zealand, to protect Kiwi motorists from the damaging effects of underbody rust on vehicles. Be part of pioneering this new franchise group. Receive full training and ongoing support, mentoring and systems designed and developed right here in NZ.

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‘We had about a dozen franchisees in Auckland take it up, and some in Wellington too, and they loved it – it was so much better for them to be working and getting out and about as they are used to, rather than sitting around. They found they could make good money at it if they put in the hours, too. Home cleaning and lawnmowing keeps you pretty fit, so they could be delivering 200-250 parcels a day at $2 a time.

 021 328 435  (09) 443 6574 Glenfield, Auckland  @autoblastnz •

Ready to join a thriving industry? Franchise opportunities are now available.

Leo, Courier Franchisee, 4 years – PUTTING PEOPLE IN BUSINESS


Franchise News

‘A few had initial concerns about being in contact with the public and going to the depot in Level 4, but Aramex had all the correct systems in place, so it really wasn’t a problem.’

Couriers technology in place made it possible to scale up fast while keeping the customer experience genuine. It’s been a good partnership for everyone.’

Franchisees understand business

Putting money in people’s pockets

Scott Jenyns says that he was delighted to work with the Green Acres franchisees. ‘For a start, they understand franchising – they know about the value of training, and are used to applying systems. As business owners themselves, they know how businesses work and the importance of service. And they already have suitable, smart and well-maintained vehicles which could take large quantities of parcels. It proved to be a great match.’

Having seen how effective the Aramex programme was for franchisees, Jason was also quick to respond when Green Acres’ marketing agency Dentsu suggested another opportunity – this time with Countdown. ‘Again, it was a situation where they were short of people, especially when they had entire teams or shifts self-isolating, so we talked to Andrew Baker, their Talent Acquisition Manager, and they moved really fast to come up with a package. They were able to offer our franchisees a choice of hours and locations, and a short, sharp induction programme that would keep them safe, too.’

Having one franchise delivering the service of another might seem weird from a branding point of view, but neither Jason nor Scott had any worries about it at all. ‘I think everyone knew these were unusual times,’ says Jason, ‘so we weren’t worried about the branding confusing anyone – we just checked with our insurance company that franchisees’ vehicles would be properly covered when used for work outside their normal business. They were, although there was an additional $600 excess – and the parcels themselves were covered under Aramex’s insurance so that wasn’t a problem.’ Scott wasn’t concerned about branding, either. ‘The Blu Couriers app that all the Green Acres franchisees used looks and feels like Aramex from a customer point of view, and people at home don’t care about a brand conflict, they just want their parcels!’ he says. ‘But actually, we’re quite proud to be associated with another long-standing award-winning franchise like ourselves, so it’s not a bad message to put out there – two great New Zealand brands working together to keep the country supplied in safety. ‘Let’s be honest, this was a pretty unique set of circumstances. I’m not aware of anyone else doing this around the world, but having the Blu

Another dozen franchisees took up the Countdown offer in August 2021. ‘We have quite a few mum and dad franchisees who work together, especially on the cleaning side, and for them Green Acres is their only income,’ says Jason. ‘Yes, the Covid Wage Subsidy and the Resurgence Support Payment schemes are valuable, but for people facing the uncertainty of extended lockdown, giving them the ability to go out and earn while their own business was on hold was very reassuring. ‘During the first lockdown, back in March 2020, we did all sorts of things to try and help our franchisees through. Talking to them later, maybe some of those things didn’t deliver as much value as we thought, so we have all learned from that. But working with Aramex and Countdown has been a very practical way of reducing anxiety and putting money in franchisees’ pockets. About the Author ‘It’s another benefit of being part of a great franchise.’

Simon Lord is Editor of Franchise New Zealand.

More and more business owners are seeking help to grow their business through better management



Having experienced recent growth, it’s time for us to share our successful business model. Compass Homes is a Group Home building company and is looking to expand nationwide. We have some unique points of difference that makes a franchise with Compass Homes very appealing.

We are looking for partners to join the group as franchisees • Low entry costs • Ongoing sales and marketing • Admin support with optional accounting services • Construction experience not essential • Well-established and proven systems and processes Compass Homes have opportunities in Northland, Central North Island, Waikato, Upper South Island, West Coast and North Otago.

For more information contact Bronwyn Bindon Phone: 021 461 313 Email:


For us, it’s personal At Prime we take personal pride in helping our clients achieve their business goal Join the Prime team and enjoy the benefits of being part of New Zealand’s largest independent management advisory group. • • • •

Extensive resources and training Client acquisition and engagement World Best Business Practice Great lifestyle with excellent income opportunity

Email Paula for more information Franchise New Zealand

Summer 2022

Year 30 Issue 04

Opportunity: Home & Building

A Buyer’s Choice Home Inspections franchisee only wishes he had started sooner John Potgieter: reaping the rewards


t 60, John Potgieter has no plans to retire or sell the profitable franchise he has owned for seven years – although he might employ a manager one day. ‘With A Buyer’s Choice Home Inspections, I can maintain my involvement, earn a good income and keep interacting with people,’ explains John. ‘I’ve made so many great friends through this business – the truth is, I wish I had bought it sooner!’ John, his wife Jennie and son Brendan, emigrated to New Zealand 20 years ago. Settling in Auckland, John worked in print management until a good friend encouraged him to think seriously about being his own boss as A Buyer’s Choice Home Inspections franchisee. After carrying out his own pre-purchase inspection on the business model, he was convinced.

Quality service Established in Canada in 2005, A Buyer’s Choice Home Inspections operates in 19 countries, coming to New Zealand in 2013. ‘With the number of building problems having hit the headlines over the years, and homes becoming ever more expensive, the demand for prepurchase inspections is growing all the time,’ says John Goodrum, the regional master franchisor. ‘You just can’t afford to buy a lemon.’ Yet New Zealand has no legislation requiring building inspectors to be qualified. That’s why A Buyer’s Choice Home Inspections franchisees train to the same high standard as certified inspectors operating in Canada and the US. ‘Once they’ve passed key exams, the franchisee is qualified to carry out comprehensive inspections meeting NZS4306:2005 (Residential Property Inspection),’ says John. ‘In addition, they carry indemnity insurance underwritten by Lloyds. This protects both the franchisee and the buyer should something need fixing that wasn’t in an inspection report. ‘It sets a very high standard that has seen our reputation grow and grow.’

Multiple income streams That growth is boosted by the multiple income streams which each franchisee enjoys. These include: • Pre-sale inspections; • Pre-purchase inspections; • Renovation deficiency inspections, to lessen the risk of suspect materials and workmanship; • Home maintenance inspections, for homeowners taking a proactive approach to identifying areas needing attention; • New home warranty services, to identify any problems before a new home warranty expires; • Methamphetamine (Meth/P) testing; • Asbestos testing; • Healthy Home safe and sanitary testing. ‘As a franchisee, you don’t need to be a builder,’ says John. ‘You’ll have specialist equipment to check power outlets, moisture levels and all matters related to dwellings. We’ll train you to know what to look for and identify the issues, but you can leave fixing them to builders, plumbers or electricians.’ – PUTTING PEOPLE IN BUSINESS

Reap the rewards John Potgieter was impressed from the start with the franchise’s commitment to initial and ongoing training. ‘That was a compelling benefit for me – you know what you’re doing and you’re always learning something new,’ he smiles. ‘And A Buyer’s Choice Home Inspections also provides leading testing technologies and report generation software which make it easy to deliver really thorough and professional reports. ‘New franchisees start with a week of intensive in-house training and then on-the-job work experience in their own territory. Having someone there to help kick-start the business is a great help, but it’s up to you to keep up the momentum. You need to be a people person and not shy about selling the benefits of what you do. ‘In my first two years, most of my clients came from recommendations by real estate agents, mortgage brokers, lending institutions, insurance companies or happy clients. When we decided to relocate to Hawkes Bay to be closer to Jennie’s parents, with the franchise’s approval we took the business with us and started again. ‘The real estate agent we bought our house through suggested I address their agency’s monthly meeting. I didn’t need to be told twice: I put myself in front of 48 real estate agents and walked away with my first three inspections and a list of hot prospects. I haven’t looked back since, and I still put time and effort into building and maintaining a rapport with contacts, including many who are now great friends.’

Low entry, high return opportunity A Buyer’s Choice Home Inspections is a low-entry, high-return franchise opportunity regardless of career, background or age. New territories are available throughout the country from $38,500-$72,500 +gst, with potential to earn a six-figure income of $100,000-plus once established. ‘This is a work-from-home franchise where if you put in the hard yards, you will reap the rewards,’ confirms franchisee John Potgieter. ‘I value being able to set my own prices and currently work on an average 10 to 12 jobs a week. And having a supportive partner like I do is a huge help, Advertiser Info especially with administration.’ A Buyer’s Choice Home John Goodrum concludes, ‘This is a chance to fulfil your dreams of selfemployment, job security and financial gain with one of the world’s best property franchises. Stake your claim by getting in touch with me now.’

Inspections Contact John Goodrum P 021 945 140


The grass is always greener

Ready to take your career to the next level? The grass is always greener with SmartGrass

Benefit from our powerful brand and years of experience

No industry experience required, we’ll make you an expert

Entry level investment with finance options available

Tried and proven business model. No guess work

The synthetic grass industry is growing exponentially with the SmartGrass brand at the forefront. We are seeking to partner with driven people right now. Be your own boss and in total control of your financial future. We’ll support you to grow a solid, profitable business and you’ll never be caught short of work. To learn more contact Jack Kennedy: 027 822 9006 /


Opportunity: Home & Building

SmartGrass is an exciting business opportunity that generates profits from day one


or five years, Christchurch-born SmartGrass has been supplying and installing artificial grass lawns and sports courts throughout New Zealand. Thanks to a buoyant development market, and an increasing demand for professional turf installation services, this is an industry that is now enjoying unprecedented growth. It’s also a franchise opportunity ripe for the picking. ‘The timing simply couldn’t be better for new franchisees,’ says Jack Kennedy, the company’s managing director. ‘SmartGrass is a brand that’s already well-established, yet it’s still early in the product lifecycle so there is massive growth potential going into 2022 – and beyond. ‘SmartGrass is the only franchise in New Zealand that specialises in the installation of artificial grass,’ Jack points out. ‘Artificial turf that looks as authentic as SmartGrass is becoming increasingly popular with councils, local government agencies, builders, developers and sports clubs looking to keep their courts in pristine condition. ‘In addition, urban townhouse dwellers and property owners spending more time at home are also prepared to invest more in property improvements. It’s a big trend overseas that is now fast gathering momentum here in New Zealand. ‘Ours is the best product in the country, but it must be laid properly if it’s to look good and perform well – and that’s where the SmartGrass training and systems really pay off. We supply Earth Series artificial grass, which not only looks more realistic than competing products in the market – it drains five times faster, is three times stronger, lasts longer, and is 100 percent locally recyclable right here in New Zealand. It’s the option of choice for discerning clients, and it’s exclusive to SmartGrass franchisees. ‘All of these factors add up to offer big rewards for those ready to move now.’

Sales and management opportunity ‘Don’t be put off if you have zero experience in general landscaping or laying either ordinary grass or artificial grass,’ says Jack. ‘We’ll provide all the training you need to get you off to a flying start and produce the best results, and you won’t spend much time on the tools yourself, anyway. You’ll be managing your business, coordinating the installation teams and seeking out clients. ‘You could be a sales or business-oriented person skilled at turning leads into orders; someone who is both highly motivated and well-connected in the community. Or perhaps you’re excited at the prospect of partnering with a well-respected brand and helping to transform landscapes as well as sports and recreation facilities. ‘Whatever your background, this is an opportunity that requires your full attention. If you have an ability to solve problems and the ability to manage a team, then this business is for you.’

Excellent returns Experience shows that SmartGrass franchisees who follow the system can expect to achieve a substantial return on their $200,000 +gst investment, – PUTTING PEOPLE IN BUSINESS

which includes the cost of a suitable vehicle and all the required machinery, as well as an exclusive territory. Finance options are available through Westpac. With a diversified client base and high margin, low volume projects that take just two to three days to complete, SmartGrass offers a very appealing business model. ‘Six-figure profits can be generated in the first year, and franchisees will be able to scale this significantly after two years,’ says Jack. ‘The key is our three-pronged revenue channel. This comprises a margin on supplied product, the installation fee, and regular maintenance which delivers an ongoing income stream. Low overheads also contribute to a generous return – for example, there are no leased premises, and very little money tied up in stock.’ And there’s no shortage of business. The SmartGrass franchise package delivers ongoing lead generation, commercial client relationship management as well as local and national marketing campaigns. Social media, website and video content is created and handled for you, along with national business development, sales and trade exhibitions. ‘Every week, we get hundreds of enquiries from all over New Zealand via the SmartGrass website and 0800 number,’ says Jack. ‘Leads are also generated through the SmartGrass business sales team, which maintains solid relationships with the Ministry of Education and large housing development companies. The demand is there – what we need is the national network of franchisees to turn leads into sales and deliver the best possible service to their clients.’

Anywhere in New Zealand It doesn’t matter where you are currently based in New Zealand, a SmartGrass franchise can be yours to own and grow. ‘We have operations already well-established in Auckland, Wellington, Christchurch and Queenstown, and more opportunities available in all of those areas, except Christchurch. We’re also looking for franchisees in other regional centres around the country,’ Jack offers. ‘We have so much demand, so much business coming in, and customer feedback has been so positive that we know there is a bright future ahead for those who jump on board now. ‘If you’re ready to get started, get in touch and we’ll send you full disclosure documentation for you to review with your advisors. Should you be granted a franchise, we’ll then arrange launch marketing in your area while you are being trained. ‘It means your new business will be up and running, and making money, in next to no time. Call me now to find out more.’

Advertiser Info

SmartGrass Contact Jack Kennedy P 0800 TURF NZ M 0 27 822 9006


Buying A Franchise

time to QUIT YOUR JOB? 9 good reasons to start your own business – and 5 good reasons not to

8. You want to minimise the risks. Franchising is a lower-risk way of going into business than setting up from scratch or buying an independent small business.


9. You have the finance. You have some savings, or redundancy money, or equity in your house which make it possible to invest in a business at last.

Yes …

1. You’re afraid of being made redundant. Fear might get you out of your existing job, but if you are to enjoy having your own business, you need positive reasons, too.

uying a business is a dream for many. Be your own boss, set your own hours, get all the rewards of your own efforts. But in the first few years, you’ll probably work harder than you ever have in your life. That’s why it’s important to buy a business for the right reasons. 1. You’ve always wanted to own your own business. You want to control the decision-making and have a say in future plans. 2. You are determined to control your own destiny. You are happy to accept the mix of risks and rewards that come with self-employment. 3. You want to do something different. A franchise offers you the opportunity to work in a different industry, or work with your partner or children. 4. You want to use your existing skills for a new purpose. Most franchisors look for skills and abilities, not experience in a particular field. 5. You want to learn new skills. Franchises offer thorough training in their specific business, so if you have the ability to learn, a banker can become a renovation manager. 6. You want to do something you love before it’s too late. You’ve already had one or more careers but have a passion you want to follow. 7. You want to create something for the future – yours or your family’s. Franchising offers a wide range of opportunities suited to two-person or family operation.


… No

2. You are frightened of change in your organisation. If you run your own business, you must be comfortable with change. Industry disruption is common and franchisors will expect you to adopt positive initiatives with enthusiasm. 3. You want to be the boss yourself. Being the boss means taking responsibility for yourself and for others – not letting others do the work. 4. You want to take it easy. If you buy your own business, you will work harder than you ever have – at least at first. 5. Someone is offering you this great opportunity. If you really want to be self-employed, make sure you choose what you are going to do – don’t let someone sell you something.

Now start looking If you said yes more than no, research what’s available in our Directory starting on page 68, and see the online resources listed on page 26. Take your time and take advice – going into business is a big step, so tread carefully.

Franchise New Zealand

Summer 2022

Year 30 Issue 04

Opportunity: Business & Commercial


Di Yao

High Performance Training & Coaching franchisees make good money while helping others


fter a ten year career in fashion retail, Auckland mother-of-two Di Yao was searching for a career change. Keen to develop her sales skills, she spotted a position advertised by High Performance Training & Coaching marketing their business training and development programmes. Her passion and enthusiasm resulted in healthy sales figures, and Di quickly saw the value of investing in her own High Performance franchise. It was time for a life-changing decision – and as Frikkie and Pao Le Roux, the franchise’s founders, could also see Di’s potential, she went ahead. Di has now experienced six months as a home-based High Performance franchisee and she’s loving it. With her background in retail, she quickly found success in that sector, and Frikkie is helping Di open doors into other industries too, as she expands her client base. ‘This opportunity is huge,’ says Di. ‘It’s not limited to the size of a business or the background of the individual, it’s about a willingness for self-improvement. The goal is to help clients improve their results, primarily for work or business, but also in their personal life.’ The High Performance team has worked with almost 100,000 people worldwide including many real estate agents, brands such as Toyota and BMW, hospitality franchises and small business owners. Frikkie explains, ‘We have seven core programmes, and a variety of proven tools to help clients identify their KPIs, develop strategies to improve results, and then create behavioural change to achieve their goals. ‘Initial training is carried out in person or online, either by franchisees like Di or one of our High Performance coaches. This takes the client’s team through the appropriate module, then we set up online KPI measurement and reporting systems. Ongoing, we support our clients through Zoom or Microsoft Teams with weekly calls over a period, so that they can identify their strengths and learn new habits which help them to deliver in every area.’

No barriers Because the programme can be delivered online, Covid has been no barrier, says Frikkie. ‘With the help of the High Performance support team, Di has been able to pivot towards markets that are performing well and go on growing. In fact, online delivery means that potentially the whole world is your oyster.’ Di is fluent in Mandarin, which not only opens up additional sales opportunities across New Zealand, but also internationally. The company already operates in Australia, South Africa and Fiona Chanmala – PUTTING PEOPLE IN BUSINESS

Thailand and franchisees have no geographical limits, so during the latest lockdown Di has started promoting the programmes on social media to expand her client base into mainland China. ‘In countries where people have emerged from lockdowns, many are looking to change jobs or lifestyles,’ she explains. ‘That presents an opportunity for High Performance to help them plan, boost their confidence and change direction.’ Di says the franchise, with its proven systems and 24/7 back-up advice, has improved her self-confidence considerably. Much of that new confidence comes from being able to teach people new skills and knowledge, and connect her clients with the right coaching resource. ‘Seeing my clients achieve their work and life goals gives me the greatest satisfaction, along with the ability to support my family and have more control over my own time and finances.’

Exceptional results Following a successful corporate career, single parent Fiona Chanmala has also discovered a better work-life balance as a High Performance Training & Coaching franchisee. ‘This business is all about helping others grow and develop, which is why I joined the team,’ she says. ‘High Performance has a proven track record with exceptional results.’ She’s grateful for the High Performance management team’s support in getting her up and running, including personalised weekly business development meetings as well as monthly group training sessions for all franchisees. From day one, Fiona also experienced rapid results from her business and says it quickly repaid her initial investment. ‘I completed my training on a Saturday, then set up five appointments on the Monday and had three sales in my first week in the business. You make good money while you help others – that’s what I love about this franchise.’

Fast start Frikkie says Fiona and Di are great examples of the flexibility and income potential of a High Performance franchise. ‘Just two programmes per month can generate around $100,000 per year, and one new franchisee generated $90,000 in their first two months alone. You’re not limited by the hours you put in yourself, either – franchisees also have the option of employing people to grow faster. ‘The initial investment is just $60,000 +gst, and that includes all support systems, tools, training and marketing to get you started, then there’s a high level of ongoing support to ensure that you achieve the same great results as your clients. ‘You need to be able to relate to people, determine their needs, hear their problems, and help them move forward and achieve real long-term results. Di and Fiona do all of that and have demonstrated what can be achieved in a short time. If you want to do the same, call me now.’

Advertiser Info

High Performance Training & Coaching Ltd Contact Frikkie Le Roux P 021 110 4738


Westpac Directo Over 275 different franchises What does it cost?

What’s available?

0800 Sunshade

Home & Building



Health & Fitness


Auto Services


AA Auto Centre AA Driving School

66 Leisure & Education

A Buyer’s Choice Home 63 Home & Building Inspections



4 4 10 700+ Become a premier provider in the vehicle service, repair and inspection market. 37 37 AA Driving School is New Zealand’s leading driver training organisation. Seeking motivated 120 people interested in partnering with us to grow their own driving instructor franchise. Contact us 120 now if you’re keen to run your own business and enjoy teaching others.

12 1000+ 22 22

ActionCOACH New Zealand Active+

Business & Commercial Health & Fitness


Be in control of your own future, with the ultimate in career fulfilment.


Altitude Pole & Fitness

Health & Fitness


North Island-wide chain of physiotherapy and rehabilitation clinics, offering multi-disciplinary services of physiotherapy, occupational therapy, pilates and exercise rehabilitation, ACC rehabilitation contracts, health and wellness services. Operating since 1990. Previous health services experience preferred. Altitude Pole offers pole dance and fitness-based classes at professional, boutique studios around the country. Creating communities, confidence and strength.

Anytime Fitness Aramex

82 Food & Beverage

Health & Fitness 61 Business & Commercial

$750,000$1.2m $300,000$650,000 $20,000

Armstrong Smarter Security ASWEFA

Business & Commercial Business & Commercial

At Your Request Franchise Group Autoblast

Home & Commercial $14,000 61 Auto services

P 0-9-966 8704

19 200+

Home & Building

Anchor Franchise

M 0061 27 672 2312

Proven international franchise operating in 19 countries around the world. The house inspection industry is rapidly growing with pre-purchase inspections, P testing, asbestos testing, maintenance inspections, Healthy Homes and Safe & Sanitary reports. We are now looking for further inspectors nationwide. $1,000,000 New Zealand’s leading hire company supplying scissor lifts, cherry pickers and knucklebooms. There are exciting new franchise options available throughout the North Island. A unique opportunity exists for the right person to work their way into a franchise ownership role.


$150,000 $145,000


8 8

11 11

Market leader in the sales and distribution of milk products and beverages throughout New 50 Zealand including Anchor, Primo, Zing, Mammoth Supply Co, Fresh N Fruity, De Winkel, 50 Country Goodness, Mainland, Kapiti, CalciYum and Eon. National franchise structure operating since 1992 offering exclusive territories. Leading 24/7 fitness franchise. Proven systems, voted one of the top global franchises. 46 4000+ Aramex, formerly Fastway Couriers, is an award-winning franchise system that provides local 275 and national courier and freight services at competitive prices. Over 35 years’ experience, 1600 multiple industry awards and franchisees across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies. Armstrong for smarter security. Retail and mobile locksmith and alarm specialists. 18 18 ASWEFA provides industry training on forklifts, wheels, tracks, rollers, EWP and dangerous 2 goods. Make a difference by creating “A Safe Working Environment For All – ASWEFA!” The 2 perfect franchise opportunity for a team leader, supervisor, tradie coming off the tools, or someone with HR experience. NZ’s premium home, commercial and lawn service franchise system. 200 200 New Zealand franchise Autoblast has perfected a new method for vehicle underbody rust 1 removal and rust prevention. We are seeking partners who firstly believe in customer service 1 excellence, and who have an appreciation for all things automotive and their aesthetics.

Baby On The Move



Specialising in rental and sales of baby and toddler car seats and other products.

Bakers Delight

Food & Beverage



Health & Beauty


Bark Busters

Pet Education



$22,000$30,000 $150,000

With over 30 years of experience, Bakers Delight is a successful franchise business with a growing network of over 700 bakeries spanning across four countries. Bakers Delight has a proven business formula which provides comprehensive training and on-going support. Step into the fast-growing men’s grooming industry. We’re looking for people and leadership skills, above industry knowledge. Our tried and tested blueprint plus ongoing support will help you deliver a world-class experience in your local community, while building capital value in your own business. Love dogs? Join our Bark Busters team. We need you in Auckland.

Beds R Us



BiForm Solid Composite Decking

Home & Building


New Zealand’s premium specialist bedding and bedroom furniture retailer with a focus on superior customer service, top brands and expert advice. Looking for motivated owner operators passionate about selling and providing a high level of customer service. Join NZ’s largest independent bedding group. Franchise opportunities available with full support. BiForm Solid Composite Decking offers an environmentally friendly, low maintenance, alternative to traditional hardwood timber. Strong presence in the industry in a market with growth potential. Offers composite decking, screening, and flooring solutions. Operating successfully since 2004. Full training provided.

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand

14 14 27 700+ 25 25 5 275 16 16 46 46 3 3

Summer 2022

get more information

P 0-6-876 9675

0800 Sunshade are designers, manufacturers and installers of outdoor weather protection products. Total body results in a quick, convenient kickboxing and functional fitness workout.



number in NZ, globally


investment from



Who do I contact?

Franchise and Business Opportunities page number


How many are there?

What do they do?

Alan Pearce P 0800 723 239 E W John Goodrum M 021 945 140 E W Lena Harrington P 0-3-341 3566 M 021 361 622 E W M 021 0286 9636 Gill Webb P 0800 224 486 E W Karry Summers P021 880 345 E W Shannon Davidson E W P 0-7-974 4589 P 0-6-833 6333 E W P 0-9-415 0585 Treena Myers P 0800 279 332 E W P 0800 297 297 David Kirkham P 094 443 6574 E W P 027 472 7040 P 0800 225 388 E W Adam Johanson P 022 046 3372 E W P 00614 3980 3078 Graeme Doak M 021 665 923 E W P 0-9-972 3022 Tau Aupa’au M 021 640 006 E W

Year 30 Issue 04

tory of Franchising 68 Franchise and Business Opportunities

78 Specialist Advisors

81 Other Services

Looking for a business opportunity but don’t know where to start? Choose by industry

We have divided all the opportunities into ten main industries. Just look down the third column to select the type of business you are interested in. You can also search the Directory by industry online at

Black & White Coffee Cartel

Blind Ideas

Breakers Restaurant Bricks 4 Kidz



Bird on A Wire strives to be NZ’s number one local chicken restaurant where good vibes are free range only! Our Bird HQ team drives this culture by ensuring all partners and team members are trained and ready to provide the best customer service possible.

55 Food & Beverage


Join the third wave of coffee today. Exciting opportunities to join NZ’s rapidly growing first 12 micro-roasting coffee company franchise. Offering turn-key cafés with a competitive operational 12 model. Full training and support provided. We have brought the independent coffee shop to the masses.

20 Home & Building

$50,000 $200,000

Blind Ideas is a window furnishing company. After 15 plus years developing our brand and system in Northland, we are ready to expand into the rest of New Zealand. We are looking for driven salespeople to join our franchise business.

1 1

Auto & Marine Services Food & Beverage


Unique franchise opportunity to manage a fleet of marina or drystack-based boats.


The Brazooka brand captures the outgoing vibrancy of Brazil in an experience where you live life in full colour. It’s fun, cheeky and a little bit crazy (just like Brazilians). A restaurant where patrons sit back and enjoy ‘the full Brazilian BBQ!’

9 9 1 1

Food & Beverage

$100,000$450,000 $75,000

Relaxed, NZ beach-themed family restaurants. Fast and affordable dining since 1997.

82 Leisure & Education

Be part of an established and globally awarded children’s education franchise. Over 10 years, Bricks 4 Kidz has developed a unique and inspiring business model. Make an impact on our future generations and receive the support of training, resources and expertise. Come build with us! Brumby’s has been part of the New Zealand bakery market for over 20 years and is a refreshing offer from your standard independent or local supermarket. Thanks to extensive market research our current business model is a vast improvement with vibrant branding.

7 7

8 8 8 750

Brumby’s Bakery

Food & Beverage


Budding Ideas


100% NZ owned, specialising in the hire of artificial flower displays.


Business & Commercial Food & Beverage


Burger Wisconsin

Food & Beverage


BurgerFuel is a leader in the gourmet burger market, dedicated to serving high quality burgers in an atmosphere as charged as the food. Combined with fun and irreverent marketing campaigns BurgerFuel creates the perfect environment for franchisees to grow and enjoy their business. At Burger Wisconsin, it’s always been about the food. Now is an exciting time to join us, with 25 new sites planned throughout New Zealand and an existing store refresh programme underway. 25 It’s a gourmet opportunity for operators with good taste.

Business Buddy

Financial Services



56 Health & Beauty


6 250+ 2 2 56 79

Calling all CA’s and CPA’s - we want you.

2 2 At Caci we love what we do! Helping New Zealanders with what we call ‘skin confidence’. Now 63 is your chance to join the team, become a Caci clinic owner and enjoy the benefits of being part 63 of a successful New Zealand business.


Food & Beverage


Follow your dream of business ownership with the support of the world’s largest mobile coffee van franchise in the fast growth coffee industry. Café2U provides opportunities for small business entrepreneurs to deliver great coffee and food to businesses, events, and functions.

11 240+

Café Botannix

Food & Beverage


Contemporary deli cafés serving organic coffee and food options in Palmers garden-centres.

Cambridge Homes

Home & Building


Offering driven, motivated people the opportunity to become a Cambridge Homes franchisee.

Carl’s Jr.

Food & Beverage

$1,000,000 We are looking for enthusiastic franchisees to join the Carl’s Jr. team.

Carpet Court



4 4 7 7 18 1300+ 57 57

Cartridge World



Cash Converters



Cavalier Homes

Home & Building


New Zealand’s largest flooring retailer. The size of the Carpet Court group means that Carpet Court franchise partners benefit from the advantages of scale when it comes to all aspects of business, including buying power, marketing, product range and other business support services. The largest, most experienced printer cartridge refilling company worldwide. Franchisees operate from retail premises, refilling cartridges, retailing new cartridges and other printer consumables. Easily learned, full training provided. Includes stock, plant, training and licence fee. We stand behind our product with a 100% satisfaction guarantee. Looking for an exceptional return on your investment? We’re New Zealand’s favourite place to buy and sell, the world’s largest second-hand dealer and market leader in short term credit services. With more than 700 stores internationally you’ll be buying a tried and tested, well respected brand. Cavalier Homes is a progressive and innovative franchise residential building company.

Search the Westpac Directory of Franchising at

43 1650 28 700+ New 10


Food & Beverage


Listing information is supplied by that particular entity. The symbol in the FANZ column denotes a member of the Franchise Association. You are advised to confirm the accuracy of the listing and the membership status of any entity. Neither the sponsors of this Directory nor FANZ nor the publisher accept liability for any omissions or errors.

The description contains a brief description of the franchise and may include information on the type of people the opportunity is best suited to. More information can be found online at

number in NZ, globally


investment from

page number

Bird On A Wire



Choose by type

The ‘Investment’ figures quoted in the fourth column are for guidance only and may not include GST, equipment, working capital or other items unless specifically included. You should confirm such items direct with the franchise concerned.

Franchise and Business Opportunities industry


Choose by investment


get more information Brad Jacobs P 027 263 333 E W Raphael Garcia M 021 223 1992 E W Paul Whitehead P 0-9-438 8345 M 021 254 8275 E W M 021 173 0938 Pete Bucher M 027 578 2626 E W P 0-6-834 0537 Lorraine Yu P 0800 LEGO4K M 021 222 6033 E W Andrew Morgan P 0-9-973 4823 M 022 419 3156 E W P 0-9-390 8979 Murdoch Ball M 021 954 632 E W Brittany Jackson P 0-9-973 4559 E W P 0800 283 399 Penny Chapman P 0800 266 119 M 021 959 933 E W Andrew Morgan P 0-9-973 4823 M 022 419 3156 E W P 021 483 500 M 021 409 763 P 0-9-525 8700 Colin Jones M 027 453 4876 E W Geoff Smith P 0-3-446 8600 M 027 339 829 E W Colin Mahoney P 0-9-281 7334 E W P 0800 228 254


Central Landscape & Garden Supplies

10 Home & Building

Champion Travel Referral Agents Cleancorp

Clean Planet

Cleantastic Commercial Cleaning


Cobb & Co.

Coerver Coaching


Landscape and garden supply yards providing bulk and bagged products. Pick-up and deliveries. Will suit hands-on owner operators with a passion for excellent customer service who take pride in customer satisfaction. Well-established Warkworth franchise currently for sale – enquiries welcome. Travel $51-$4500 Unique business opportunity for entrepreneurial travel lovers. Referral agents earn up to 10% commission rebates on personal and referral domestic or international bookings made under contract. Affiliated with helloworld. Save money and save on pet insurance - ‘It pays to book Champion Travel!’ Home & Commercial $25,000 Cleancorp offers home cleaning and commercial cleaning franchises. Seeking committed people to deliver great service. We source and acquire commercial cleaning contracts for our franchisees who are provided with full training, ensuring the same professional standards are offered to all customers. Business & $20,000 Clean Planet, environmentally better for you and your customers. No selling, no invoicing, we Commercial do it for you. Well-established and growing strongly throughout regional New Zealand. Now looking for master licensees and franchisees. Work for yourself with the support of our proven processes and systems. Business & $14,600 An established, award-winning franchise with nearly 300 franchisees operating throughout Commercial NZ. This cleaning franchise offers quality cleaning at competitive prices. Franchisees utilise the well-developed systems and technical expertise to become successful business owners. Comprehensive training, equipment, uniform, business cards and provided. Food & Beverage $500,000 Welcome back to Cobb & Co., New Zealand’s original restaurant chain. With unbeatable brand recognition, enviable buying power, proven profitability and on-going support from Cobb Group, it’s not hard to see why owning a Cobb & Co. is a special opportunity.

77 Education



8 8 105 105 130 130 280 1000 8 8 1 50+

Offers exceptional Fairtrade coffee at a fair price. Ethical and environmentally responsible company. At Colourplus, we’ve got your style. Your local store offers all the inspiration, expertise and advice you need to turn your decorating dreams into reality. With 30 stores nationwide, offering a range of top quality paint, wallpaper, curtains, blinds, giftware and decorating accessories. NZ’s premium café franchise. Highly recognised and trusted brand offering customers exceptional coffee and chef-prepared food. Supreme Franchisee of the Year and Food and Beverage Franchise System of the Year 2015/16. Suit owners with passion for coffee, food and the value of customer relationships. Wanted - business persons with entrepreneurial flair and ambition. A Compass Homes franchise gives you all the advantages of owning your own business, being your own boss, but still getting all the support you need in all aspects to help you run and grow your business.

18 18 29 29

6 400+ 48 48

Coffee Culture

Food & Beverage


Food & Beverage





Columbus Coffee

38 Food & Beverage


Compass Homes

62 Home & Building


20 20

7 7



We are looking for entrepreneurs to join our well-established franchise network.

Food & Beverage


Cookright Kitchen Services

Food & Beverage


Corporate Cabs

Business & Commercial Business & Commercial


A Cookie Time franchise offers business ownership plus support from an iconic Kiwi company. Rare opportunities available in Northland, Wellington, Kapiti and Canterbury to become a franchisee with this iconic Kiwi company, home to much loved brands including Cooke Time, Bumper and OSM. Cookright, the kitchen hero, saving kitchens time and money. Deepfryer, overhead filter and hood cleaning. Cooking oil filtering. Oil and kitchen consumables product sales. Cookright has significant income potential with minimal competition for motivated, hard-working, practical operators who can sell and are well organised. Corporate Cabs is New Zealand’s most professionally driven cab service.

Business & Commercial



Home Services



Home & Building


Design Builders

Home & Building


Diamond Fusion

Home & Building


Donut King

Food & Beverage



Home & Building


Dream Doors

Home & Building


Driving Miss Daisy New Zealand

Home Services


Driving Miss Daisy is NZ’s No.1 companion driving service. Currently we have 67 territories in 75 operation. If you are interested in becoming the next Daisy in this growth industry, call us today. 117 Our NZ franchises are an extremely affordable small business option.

Duo Photography



Seeking people with a passion for photography and a warm personality.



Crest PropertyCare


Dynamic ECE Relievers Ecomist


Education $20,000$25,000 52 Home & Commercial $30,000







Business & Commercial



Business & Commercial



Full service franchise, all contracts provided. Guaranteed income paid twice monthly. CrestClean prepares GST returns, accounts and tax returns. Full training programme provides career pathway. Operating since 1996. Franchises operating nationwide. Master franchises are also available. If you have handyman skills, or are good with outside jobs, a Crest PropertyCare franchise may suit. We provide caretaking services to businesses and schools, looking after exterior areas around buildings, grounds and doing simple property maintenance duties. Franchises are available nationwide. Crewcut is a lawn and garden maintenance franchise with businesses for sale. For over 26 years we’ve had operators providing lawn mowing, hedge trimming, section clearing, and gardening to Kiwi’s all across New Zealand. Buy a business with support, strong branding, and values. Cutshop is a successful business offering contract cutting services to kitchen and wardrobe retailers, interior fit-out specialists, and designers of bespoke products all over New Zealand. Prime opportunities to invest in and manage a production and programming franchise are now available. Call for details. A thriving, established business with an outstanding reputation for quality work.

31 31 200+200+

625 625 23 23 260 260 3 3

7 7 Seeking motivated people with great sales ability and focus. Full training provided. 8 n/a Donut King is a speciality donut and coffee chain now available in NZ 4 350 DrainPro specialise in residential new builds, tank installations and light commercial works, with 4 franchise opportunities available nationwide. Whether you’re an existing business struggling or 4 a tradesman looking to go out on his own, Drainpro have the experience to help you develop a successful business. Design, manufacture and supply of made-to-measure kitchens, bathrooms and bedrooms for 10 retail and trade customers. Seeking hard-working, sales-driven, computer literate go-getters 118 who are willing to follow a proven dynamic international business model.

Connecting quality teachers with early childhood education centres via a clever app. A product sales-based business selling automatic insect control, odour control and fragrancing systems. Selling to both commercial and residential customers. Suitable for husband/wife teams or individuals with sales or business experience. A franchise opportunity with room for independent thinking. EduExperts offers a variety of after school tutoring programmes for primary, intermediate and high school children of all nationalities, aimed at helping them excel in their education and overcome any learning difficulties they may have.

7 7 1 1 18 30 12 14

Seeking people with passion and ambition to be a specialist e-bike retailer.

10 10 EmbroidMe is New Zealand’s largest uniform and promotional products business. EmbroidMe 14 focuses on the business-to-business market providing apparel for uniforms and branding them. 350 Low stock, low staffing, high repeat, high margin, Monday to Friday business. We’re looking for business-minded people, no industry experience required. EncoreNZ are recruitment specialists working with NZ businesses to build great teams. We 2 want to help more people into employment across the country. If you’re a recruitment specialist 2 wanting to own a recruitment business, we’d like to talk to you about our proven franchise system.

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand

P 0-9-818 9215 E W Jon Hassall M 028 8500 1300 E W Bronwyn Bindon P 0-3-379 1111 M 021 461 1313 E W P 0800 728 768

71 71

Computer Troubleshooters Cookie Time

Summer 2022

get more information

Mike Armour P 0-9-273 5352 M 0274 506 639 E W Maxwell Burns P 0-6-843 6280 M 021 0220 2220 E W Loraine Fitzgerald P 0-9-304 0599 M 021 944 636 E W Tony Pattison P 0-9-622 0828 E W Greg Paget P 0800 800 055 E W Ben Gower P 0-7-281 1197 M 0204 1007 007 E W Shannon Thomas M 021 861 671 E W Sacha Coburn P 0-7-855 3996 M 027 475 0390 E W M 021 287 2220

9 9

Globally recognised as the world’s number one soccer skills teaching method, our programmes enhance the technical skill level of players aged 3-16. Join the Coerver NZ journey and combine work with your passion! Full training and support provided from a coaching and business perspective. $350,000+ Coffee Culture is the South Island’s leading boutique group of coffee shops. We’re currently expanding and need passionate coffee lovers to join us. With over 22 years’ experience, we offer support and training that’s second to none.



number in NZ, globally


investment from

Franchise and Business Opportunities page number


Dawn Cleary P 0800 266 543 P 0-3-349 6161 E W Steve McMullen P 0800 804 104 M 029 770 0994 E W P 0800 789 789 Sam Lewis P 0800 273 780 E W Sam Lewis P 0800 273 780 E W Pauli Horgan P 0800 800 286 E W André Hofer P 0-9-666 0632 M 021 879 413 E W P 0800 456 456 M 021 234 4170 M 0061 418 360392 Nathan Williamson P 0-3-342 1278 M 021 217 1616 E W Derek Lilly M 027 213 5133 E W Paula Lee P 0-6-877 0363 E W P 0-4-972 2364 M 021 409 676 Ian Robertson M 027 433 4513 E W Jenny Jin P 0-9-520 1800 M 021 229 5378 E W M 021 644 405 Sarah Archibald P 0-9-577 4223 M 021 479 123 E W Teisha Pihama M 022 406 3567 E W

Year 30 Issue 04

Epiphany Café

Food & Beverage


Epiphany Café are seeking people who are committed to excellence. Our point of difference is unique products such as homemade artisan donuts. This is more than just a business venture, we work hard, enjoy what we’re doing, and know how to have fun while achieving our goals.


Food & Beverage


At Esquires Café our franchise partners tailor their food to the local market from our extensive 21 menu library. We don’t dictate the menu, we allow the freedom for you to be a true entrepreneur 100+ while ensuring you have comprehensive support from our team.

Exceed Franchising

Home Services


Multi award-winning Exceed specialising in fixing windows and doors, enhancing and extending 25 the life of joinery. We are an innovative national franchise of over 29 years with well-designed 31 systems to help support your journey with us.

Expense Reduction Analysts

Business & Commercial


Disruption could be just what you are looking for! Earn an executive income working from home 26 as part of Expense Reduction Analysts, the cost management franchise voted the world’s Best 700+ White Collar Franchise for the 3rd year in a row at the Global Franchise Awards.

Expert Maths Tuition

Leisure & Education


Expert Maths Tuition has provided outstanding maths tuition to thousands of students.

Express Employment Professionals Fibrenew New Zealand


Fifo Capital

Business & Commercial Business & Commercial Financial Services


Health & Fitness


We’re looking for high-energy leaders and relationship-builders who want to make a difference. 1 830+ Home-based, mobile franchise - experts in leather, vinyl and plastic restoration. 10 245+ Provide working capital funding for small businesses. 12 70 fit20 is a unique and innovative franchise business which operates in the niche market of 1 personal training. Originally from the Netherlands, over 135 studios have been opened across 135+ the world since 2009. fit20 is a game changer and we seek people who dare to be different.

Fix It Building Services

Home & Building


This franchise takes care of everything from building repairs to renovation and additions.

Flex Fitness

Health & Fitness

Flex Fitness is a New Zealand owned and operated 24-hour gym franchise.

Flooring Design

Home & Building

$300,000$650,000 $50,000

FocalPoint Business Coaching

Business & Commercial


Footloose Shoes



Foundation One

Business & Commercial Home Services


Fritz’s Wieners

Food & Beverage


Exclusive bratwurst sausages served in a fresh baguette. Excellent return on investment.

Generation Homes

Home & Building


We build houses for clients all over New Zealand for a fixed price and on a time guarantee.

Giggle Entertainment Network Gloria Jean’s Coffees

Business & Commercial Food & Beverage

$100,000$175,000 $300,000$450,000

Giggle boasts over 1,200 locations with over 1,000,000 people p/w past our screens.

Freedom Companion Driving Services

Gooder Equipment

32 Retail

$90,000 $49,500



Retail flooring shops. Franchisees come from within the industry, such as carpet and vinyl installers, with others from widely varying backgrounds. Full training, excellent systems and great support from a wide supplier base. Centralised systems create efficiencies and as a result, a profitable business model. FocalPoint Business Coaching is the world’s premier coaching and business skills training organisation. We provide business performance coaching and training to business owners and executives. This is accomplished through training and one-on-one coaching in an environment of continuous learning, positive support and results-driven accountability. Need a passion for fashion and the desire to own your own business.

20 20

7 7

11 11 27 27 21 21 1 200+

19 19 Build a substantial commercial property maintenance and refurbishment projects business 1 using proven model. 1 Freedom Companion Driving Services provides transport services for those requiring safe, 20 caring transport. With the population of New Zealanders aged 65+ projected to double over the 20 next 25 years there has never been a better time to own a Freedom Drivers franchise.

We’re proud to be an international award-winning company. We attribute our success to our strong network of Master Franchise Partners. Nobody works alone. We provide excellent training, a proven franchise model, along with ongoing support to help their business grow from strength to strength. Want a business where the equipment does the work and not you? Talk to Gooder Equipment about opening a modern self-service, remotely managed laundromat. With leading brands like Maytag, Primus, Huebsch and Dexter, we have the expertise, equipment and operating systems to make it happen. Green Acres was founded in 1991 and is proudly kiwi owned and operated. With 30 years’ experience we are one of the longest running NZ-owned franchise systems. We have over 400 franchisees controlling their own future path. Ask about our Big Business model today.

20 21 14 14 16 16 6 330 3 3

Green Acres Franchise Group

Home Services


Green Homes NZ

Home & Building


Design and build sustainable, high performing and energy efficient homes for Kiwis.

Guthrie Bowron



Habitual Fix

Food & Beverage


The number one home decorating franchise in New Zealand, specialising in paint, wallpaper, custom-made curtains and blinds, flooring and decorating tools. Franchisees benefit from an established name, a strong support system, central purchasing negotiation and active national advertising campaigns. Our purpose is to turn the world into fresh food fanatics with healthy food that is not only good for you, it’s food you love to eat. New Zealand’s very own born and bred food franchise. Give Mark a call to find out more!

Hachi Hachi

Food & Beverage

New Zealand’s latest success in affordable, fast and fresh Japanese cuisine.

Harrisons Carpet & Flooring

Home & Building

$350,000$500,000 $150,000

Harrisons Curtains & Blinds

Home & Building

$45,000 -$70,000

Love fashion, interior design, and have a flair for sales? Own your own business doing what you love, supported by the most trusted franchise network. We are looking for passionate people to join our 20 strong nationwide Curtains & Blinds franchise network.

20 20

Harrisons Solar Energy

Home & Building

$20,000 -$60,000

Harrisons Solar Energy is one of the most successful franchise businesses in New Zealand and is experiencing very high customer demand across the country. We are looking for people passionate about sustainability and technical sales to join our nationwide Solar Energy franchise network.

16 16

HB Laser Skin Clinics

Health & Beauty


Join our unique business model, with access to the latest aesthetics industry technology and training. Health 2000 was founded in 1993 and is New Zealand’s largest natural health retailer. The group is made up of members who have a passion and belief in natural health, including naturopaths, homeopaths, herbal specialists and sports therapists – although not a prerequisite to joining.

5 5 52 52

Health 2000

14 Health & Beauty




number in NZ, globally


investment from

page number


Franchise and Business Opportunities

400+ 400+ 6 50 45 45 10 10

5 5 Harrisons Carpet & Flooring is one of the most successful franchise businesses in New 50 Zealand and is experiencing very high customer demand across the country. We are looking for 50 passionate people to join our nationwide Carpet & Flooring franchise network.


get more information Jeths Lacson M 021 337 329 E W Andrew Morgan P 0-9-973 4823 M 022 419 3156 E W Tony Burnette P 0800 25 25 00 E W Denis Stevens P 0-4-566 6615 M 0274 487 089 E W P 0800 628 463 W P 021 0811 9114 P 0-3-374 3366 P 0-9-302 0949 Catharina Flisijn M 021 026 52819 E W P 0-4-566 0297 P 0-7-850 5556 Jeremy Yeoman M 022 602 8482 E W Andrew Phillips M 0061 418 500 721 E W M 021 934 080 P 021 813 778 Julian Smith P 0800 333 499 E W P 0-3-789 5078 M 0274 908 399 P 0-6-355 3480 Andrew Morgan P 0-9-973 4823 M 022 419 3156 E W Renier Slabbert P 0800 629 824 M 0275 550 5503 E W Jason Hill P 0800 692 643 E W M 027 255 0000 Alan Heatlie P 0-9-306 1040 E W Mark Forsyth M 027 442 9531 E W P 0-3-341 5288 Dan Harrison P 0800 102 004 M 021 242 4131 E W Dan Harrison P 0800 102 004 M 021 242 4131 E W Dan Harrison P 0800 102 004 M 021 242 4131 E W M 027 357 6272 Alan Morpeth P 021 655 920 E W

Talk to our franchise specialists today on 0800 177 007. Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at



Food & Beverage


Hell On Wheels

Food & Beverage


helloworld Travel



Highmark Homes

Home & Building


High Performance Training and Coaching

67 Business & Commercial


Hire A Hubby

Home & Building


Hire A Maid

Home Services



83 Food & Beverage


Business & Commercial 40 Business & Commercial


Jamaica Blue

25 Food & Beverage


13 Business & Commercial

Jesters Pies

19 Food & Beverage

Jet Cleaning Services

Business & Commercial

Jim’s Dog Wash

Home Services

Jim’s Mowing

Home Services

Jim’s Test & Tag / Jim’s Fire Safety

58 Business & Commercial

description A brand with attitude that cannot be missed. Our damned fine gourmet menu, coupled with sophisticated systems and support, make this a wicked opportunity. Hell is looking for new franchisees with a passion for our brand and a willingness to learn. Opportunities available nationwide. Hell Pizza is expanding into small towns with a new mobile franchise model.

3 3 helloworld Travel is New Zealand’s fastest growing travel brand. Winners of the NTIA Best 90 Travel Brand 2018, combined with national marketing and service awards, helloworld offers our 360 franchise partners best in market returns and the opportunity to share our passion for travel with your community. Highmark Homes was established in the 1960’s and continues to offer quality, yet affordable 6 homes. Building on this success, we are now looking for experienced candidates nationwide. 6 Joining our brand gives you access to proven systems, central office support and our team of designers and quantity surveyors. Business training and coaching franchise opportunity, delivering the well-known High 8 Performance programme. Do you have previous management and sales experience, honesty 8 and integrity? Are you willing to learn, personable and presentable, with proven strong relationship and communication skills? Join the High Performance team. New Zealand’s first choice for professional home maintenance projects, building and renovation 60 services. Kiwi-owned Hire A Hubby has built a reputation for being the go-to solution for jobs 60 around the home. Customers trust us with full project management. We offer customer payment convenience with Afterpay. Hire a Maid is an experienced, fully supported and professional provider of high quality home 68 and commercial cleaning services. We are seeking motivated franchise owners who have the 68 drive to provide exceptional services to their clients and be your own boss.

Hudsons has been delivering coffee excellence for over 20 years with cafes across Australia, 3 Singapore and New Zealand. We are seeking passionate franchisees to help us spread our 100+ love of coffee nationwide. Training is provided. If you are obsessed about coffee, please contact us. $90,825 Simple, effective panels to reduce commercial chilling costs and improve performance. 11 11 $29,900 Global logistics and freight sales consulting franchise. InXpress allows you to build a successful 3 and profitable business with the security of one of the world’s largest franchisors of global 350+ courier services. Proven business model and training provided. Low risk with a strong return on investment. $280,000- Bring your enthusiasm, ambition and passion to deliver an exceptional customer experience. 8 $450,000 Enjoy world-class training with ongoing support and together you have the ingredients of a 169 successful Jamaica Blue franchise partnership. Opportunities nationwide with a brand you are proud to call your own. $22,000 Jani-King is known as the world’s number one commercial cleaning franchise company 360 providing full operational sales administration support for franchisees. There has only been one 13K+ name to turn to for quality and value in the commercial cleaning services - Jani-King, the king of clean. $200,000- Jesters Pies are offering new store opportunities on a turnkey basis. We will provide training, 14 $280,000+ ongoing support and the tools required for you to maximise your investment. Seeking 50+ passionate franchise partners prepared to work in the business who are committed to excellent customer service. $50,000Jet Cleaning Services is one of New Zealand’s leading cleaning companies with specialist 27 $120,000 commercial cleaning crews throughout the country. Jet Cleaning is looking for highly motivated 27 franchise teams to operate at some of our prestigious customers’ sites across greater Auckland, Hamilton, Wellington and Queenstown. $25,000 Opportunity for dog lovers to make a great income in your own business. 3 69 $20,000 Mowing/gardening franchise opportunity. Want more flexibility to achieve a better work life 7 balance? Seeking self-motivated people who wish to succeed in running their own business. 3000+ We provide help and assistance every step of the way to help them build successful businesses. $60,000 The leading provider of electrical testing and tagging services. Are you ready to be a part of this 35 highly successful brand and create a new future for yourself? Jim’s Test & Tag gives you the 185 training, support and systems you need to succeed.

Jones & Co Cleaning, Property & Lifestyle Solutions

Home & Commercial $9,000 Services

Exceptional industry rates & guaranteed income. No cleaning or business experience 1 necessary. Comprehensive training, tools, marketing and resources provided with ongoing 1 support. There is no selling, no invoicing, no collecting of payments, no processing GST returns – we do it all for you!

Jumping Beans International Just Cabins

Leisure & Education


Leading edge, fun, early childhood physical activity and skills classes for under 5’s.

Home & Building


Just Cabins provides portable cabins for rent which are just perfect as sleepouts, extra room, portable office, or as storage at your home or business. Long-term cabin rentals provide a passive income, excellent growth and are easily run by one person part-time.


Be your own boss and get all the support you need. You don’t have to be a hairdresser to own 24 a Just Cuts, but you do need a passion for people and the ability to follow a proven system that 205 has worked for over 29 years. Just Kidz is a leading early childhood education brand dedicated to providing high-quality pre-school education and care. Franchise options available for people with passion and commitment to supporting families’ educational and care needs. Offering a vibrant, social, rewarding business within your community. We offer you an opportunity to own your own business and make a real difference in children’s lives. Running before and after-school care, and holiday programmes kids just love. Our simple franchise model is easy to understand and we provide full training and support.

7 7

Just Cuts

44 Health & Beauty

4 4 50 50

Just Kidz Educare

Leisure & Education


Kelly Club

Leisure & Education


Kelly Sports

Leisure & Education


Giving kids a sporting chance. In-school curriculum, after school academy programmes, school sports days. Education outside of the classroom. Before and after-school care holiday programmes. We are looking for people who have a passion for kids and sport.

36 67

Kinetic Electrical

Home & Building


25 25

Kitchen Studio

Home & Building


Professionally planned franchise system, fully documented to help you work smarter not harder to reach full potential of your company’s experience and expertise. Kinetic Electrical is a franchise for owners of existing electrical contracting companies with a passion to grow their business. New Zealand’s kitchen design specialists. Designing and installing custom-made kitchens throughout New Zealand since 1984. Enquire now for details of what location may suit. Join a motivated, professional, well established franchise network.

Kitset Assembly

Home Services





Kowhai Roof Coatings

Home & Building


La Porchetta

Food & Beverage


Landmark Homes

Home & Building



48 63

16 16

Kitset assembly is our business and demand for the service is extremely high.

16 178 New Zealand’s crane amusement machine franchise. These stand-alone machines contain soft- 51 toys, chocolate and jewellery. Franchisees enjoy part-time, flexible work and operate machines 163 in an exclusive territory. The Kiwikrane franchise also provides advice on how best to locate and operate machines successfully. The Kowhai guys have been restoring and recoating roofs in most regions of NZ since the 19 1980’s. We have a proven and exclusive Kowhai coating system. Experience in roofing or 19 coating systems required. Limited number of areas available now for suitable candidates. Join the largest Italian restaurant chain in Australia and New Zealand. You will love taking part 5 in serving our guests quality Italian food, to order, using fresh ingredients. We are looking for 46 passionate individuals with a strong work ethic and drive to join our family. Landmark Homes is recognised as an industry leader in top quality, new home design and construction. We are searching for highly driven and motivated people (preferably with building industry knowledge) to join our growing franchise network throughout New Zealand.

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand

14 14

Summer 2022

get more information

Ben Cumming M 027 364 2431 E W M 027 364 2431

73 73




number in NZ, globally


investment from

Franchise and Business Opportunities page number


Kim Grafton M 021 917 897 E W Ryan Hunt P 021 388 626 E W Frikkie Le Roux P 0-9-215-6525 M 021 110 4738 E W Jason Hill P 0-9-845 2640 E W Lily Lopez P 0800 110 095 E W Khushboo Badiyani M 021 786 685 E W P 0800 486 434 Ryan Bohm P 0061 450 619 043 E W Maree Keane M 027 484 7301 E W P 0800 526 454 E W Ancelin Colls P 0-9-557 3057 M 021 621 157 E W Danielle Scott P 0-9-302 1536 E W P 0800 454 654 Rod Skelton P 0800 454 654 E W Peter Mahon P 0800 454 654 E W Ally Kelleher P 0800 566 352 M 021 939 490 E W jonesandcoservices .com M 021 264 0619 Fenton Peterken P 0-9-889 8776 E W Zenardia Anderberg P 0800 100 114 E W Vanessa Henry M 021 204 3410 E W Paul Jamieson P 0-9-427 9377 M 021 409 241 E W Paul Jamieson P 0-9-427 9377 M 021 409 241 E W Vicki Bambry M 0274 852 010 E W Simon Harkness P 0-9-815 3000 E W P 0508 454 873 Thomas Felton P 0-9-846 2800 E W P 0-9-636 1357 E W Brendan Flanagan P 0061 3 9460 6700 E W Steve Bunyan P 0-7-578 2295 E W

Year 30 Issue 04

Laser Clinics New Zealand

Fitness, Health & Beauty


Partner with an award-winning franchise. Laser Clinics New Zealand are proud to be the global leaders in our industry, providing laser hair removal, cosmetic injectables, skin and body treatments at affordable prices. With a unique 50/50 business model, we are in this together!

16 165

Laser Plumbing & Electrical

Home & Building


Our multi award-winning Laser Electrical and Plumbing groups have experienced phenomenal growth over the last 10 years. Laser group’s market leadership position has been earned through innovation, planning, use of quality systems and attention to providing the highest levels of customer service. Latitude Homes is expanding and experiencing constant year-on-year growth. If you value the support of a great team, and are looking for a business opportunity that puts you in control of your future with proven financial rewards, we would love to hear from you.

56 150+

Lawn specialist service that offers the full lawn package.

5 5 19 19 7 5000+ 2 2

Latitude Homes

32 Home & Building



Home Services

Lawn Rite

Join the professionals taking care of residential and commercial lawns and gardens.

LCF Fun Languages NZ

Home & Commercial $15,000$65,000 Leisure & Education $2,000

Life Maid Easy

Home Services


Are you looking to secure a guaranteed income and grow with a vibrant company? This is your opportunity to run your own business and be part of one of New Zealand’s fastest-growing residential cleaning companies. Visit our website for more information.




Looking for customer-focussed retailers with a passion for our industry.

LJS Seafood Restaurants

Food & Beverage


The largest NZ fast-food chain of fish and chips and associated seafood stores.

Lone Star

Food & Beverage Food & Beverage

Maintain To Profit

Home & Building

$400,000$700,000 $350,000$450,000 $59,000

Lone Star is New Zealand’s largest restaurant & bar concept.

Mad Butcher

Maison de Crêpe

29 Food & Beverage


We offer language clubs for children in childcare centres and schools.

One of New Zealand’s best-known home grown franchises, trading since 1971.

Maintain To Profit is New Zealand’s leading property renovation and maintenance business. It is primarily a sales and project management licence business opportunity. A passion for renovating, property or trade background are advantageous. Contact us for your next business or career move with unlimited potential. $250,000- Build a life full of ‘Joie de Vivre’ with a Maison De Crêpe franchise. Locations being awarded $390,000 now to suitable candidates. Unique French inspired café/restaurant serving French-styled music, food and drinks in stunning settings and ambience. With low cost, high profit product model. $250,000 - Majestic is a premium boutique café brand creating exceptional experiences for locals across $450,000 New Zealand. With a unique point of difference and a vast range of products available, take advantage of a brand that is bringing something fresh to the industry in so many ways.


Food & Beverage


Food & Beverage


Seeking highly qualified applicants to apply for our 12-month franchisee training programme.

MeloYelo E-Bikes



Meticulous Home Services Mexicali Fresh

Home Services


MeloYelo has established a work-from-home distribution channel for selling and servicing e-bikes. Full range of internal and external cleaning services. Exclusive territory for franchisees.

Food & Beverage



Food & Beverage



58 Auto Services

Mike Pero Mortgages Mike Pero Mortgages Hawkes Bay

Financial Services 78 Financial Services

130 130 13 13 26 26 36 38 11 11 1 1 9 9 170 38000 18 18 35 35 14 14

Fiona Harcourt M 00614 0030 3272 E W Oliver Wright M 027 302 0502 E support W Marc Hunter M 021 614 360 E W M 021 191 1214 P 0800 101 216 P 027 717 1284 Grace Lao P 0-9-909 6560 M 021 372 766 E W M 027 457 2210 Ben Frewin P 0-9-530 8090 E W P 0-3-374 3208 M 021 725 458 Mark Trafford P 0-9-929 4546 M 0275 736 688 E W Sheena Hemens M 027 465 0101 E W Chris Cox P 0-3-423 9760 M 021 521 669 E W P 0-9-539 4300 M 021 728 875 M 021 956 107 Brittany Jackson P 0-9-973 4559 E W P 0-9-520 1044 E Jason Wilson P 0-9-415 0235 M 021 955 969 E W P 0800 500 123



Our franchisees work in partnership with the franchisor to build a rewarding business.


Rare franchise opportunity in Hawkes Bay. Well-established customer base with strong recurring income and earning potential. Mike Pero Mortgages has been helping Kiwis for over 30 years. If you’re a finance professional ready to build your own business with a trusted brand, call today.

Matthew Hooper P 027 304 9809 E W

Mike Pero Real Estate is a home-grown New Zealand company that takes great pride in delivering the highest level of customer service possible to its clients. 20 years’ experience helping homebuyers with their home loans. We now provide full real estate services with lower fees. Milestone Homes delivers a proven and smart franchisee package nationwide. and smart franchisee package nationwide. The only on-site diesel refuelling franchise in New Zealand.

Mike Pero P 0-3-365 9007 E W M 027 220 1377

Real Estate


Milestone Homes

Home & Building



Business & Commercial Retail

$75,000$150,000 P.O.A

14 Home & Building



11 11

Mobile Hand Car & Marine Grooming Money Metrics

Auto Services Financial Services

$10,000$39,000 $50,000

Mr Green

Home Services


Mr Rental

Home & Building


Mr Whippy

Food & Beverage


MTF Finance

Financial Services


Mister Minit is a shoe repair, key cutting and engraving business franchise specialising in corporate giftware solutions. Franchises are currently open to existing Mister Minit team members who are fully trained in the business. Franchise opportunities will be available in the future for outside recruitment. New Zealand’s premier portable room hire business providing recurring weekly income with limited labour input. Great extra retirement income and/or an opportunity to buy into an essential services business ripe for expansion, which provides you an immediate financial return via a proven business system. Mobile grooming and detailing service providing professional, environmentally friendly valet services. A team of home-based chartered accountants who utilise technology to provide pragmatic accounting solutions to small business owners. Enjoy the support of working with like-minded colleagues with the best tried and tested systems for operating a public practice business. Franchises available in lawn mowing and gardening, commercial and home cleaning, handyman services. Founded in New Zealand in 1992 and still New Zealand owned. Weekly earnings in excess of $2000pw. Low royalties. Many franchisees have been with Mr Green for over 20 years. Make the sale once and get paid over and over again.

59 59

New New 70 70 37 238 New New 17 17 3 3 200 200

17 89 Mr Whippy is looking for new owner/operators nationwide. 40 40 MTF Finance are looking for hardworking people with lending and business management 47 experience to join our nationwide team of franchisees operating from Whangarei to Invercargill. 47 Using MTF Finance’s system to market, approve and originate loans, you’ll manage your loan book using our web-based management system.


get more information

12 12 Midas – New Zealand’s home of peace of mind motoring. Midas is an internationally recognised 12 automotive repair and servicing franchise. We are looking for franchisees who are ‘drivers’ and 2000+ truly love helping people. Automotive experience an advantage but not necessary.

Mike Pero Real Estate

Mister Minit

Mexicali Fresh has led the Mexican evolution in NZ since 2005. With giant American-style burritos and Mexican beer in a colourful, casual atmosphere. We are recruiting energetic, enthusiastic franchisees with a passion for great food and excellent customer service for our turn-key restaurants. Mexico is a well-established, strong and well-loved Mexican restaurant group.



number in NZ, globally


investment from

page number


Franchise and Business Opportunities

P 0-9-622 2671 Maria Walton P 0061 2 9521 9100 E W Gordon Green P 0800 46 49 46 M 0277 46 49 46 E W P 0800 803 737 Cassandra Park P 0800 638 7427 M 0274 544 255 E W Mark McIlroy P 0800 MRGREEN M 021 196 2196 E W P 0061 7 3622 2888 P 0800 494 4779 Andrew Fergusson M 021 881 110 E W

Find out how our experience can help your franchise succeed, on 0800 177 007. Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at


Muffin Break

40 Food & Beverage


$250,000 - Build a life you love with Muffin Break! Benefit from the comprehensive training and support $400,000 from a reliable and trusted franchisor, growing businesses in NZ for more than 25 years. Muffin Break is expanding and we seek enthusiastic and customer-focussed franchisees throughout the country. $30,000Make a difference in children’s lives today with our out-of-school programmes. $35,000 $41,000 Property maintenance company with a focus on quality workmanship, exceptional customer service and a healthy work/life balance – no business experience required, full training and ongoing support offered.

34 271

19 80 12 12 4 4 13 500+

My After School Headquarters (MASH) MYGuy

Leisure & Education

Narellan Pools

Home & Building


Looking for highly talented and passionate people hungry for success.

Navigation Homes

Home & Building

New York Deli

Food & Beverage

$100,000$350,000 $350,000

Profitable house-building franchise. Proven systems, support and the best national supply prices. New York Deli is a superior, licensed, sandwich outlet.

New Zealand Natural Ice Cream

Food & Beverage


Night ’n Day Foodstores




Auto Services


New Zealand Natural Ice Cream is a global franchise network based out of Auckland, New Zealand. It operates as the franchisor of the New Zealand Natural ice cream, frozen yoghurt, smoothie and juice parlours. Level of investment depending on store location and turnover history. The Night ‘n Day Foodstore franchise, NZ’s leading convenience store chain offers group buying, uniformed image, full staff training, assistance in shop layouts and designs, profit reports, assistance with staff rosters, group advertising and full accounting facilities. New sites and conversion of existing businesses welcomed. Auto glass opportunity offers a proven business model with a nationally recognised brand.

NumberWorks’n Words

Home & Building

39 Education

NZ House Surveys

Home & Building

NZA Apprenticeships

Home & Building

Oil Change Kings

Auto Services

Oil Changers Oncore

Auto Services 47 Home & Building

Oporto New Zealand

Food & Beverage



Oxygen8 Consulting Pack & Send New Zealand

Business & Commercial 57 Retail



Paper Plus


Para Rubber


Paramount Services

50 Business & 51 Commercial

Paramount Vehicle Grooming

Auto Services

Pegasus Rental Cars

Leisure & Transport


28 Business & Commercial


Are you passionate about teaching but have had enough of the long hours and extra paperwork? A proven after-school tuition provider delivering exceptional results, is looking for education experts to join our expanding franchise network.

$26,000$39,000 $75,000

Reputable, trusted house inspection business. Quality pre-purchase surveys and multiple income streams. Recruit, employ, place and mentor apprentices in the building and construction sector.

Offering the best value-for-money car hire in New Zealand for over 30 years. New mobile workplace health monitoring franchise. Mobile clinics providing lung function, hearing, hand, arm, vibration and occupational vision testing on site at workplaces. Operating with a high standard of ethics is important for us, so naturally we will be seeking franchisees who share our values. PERL is a professional franchise model for ambitious contractors looking to start their own business or supercharge their current one. PERL provides ongoing superior support and business education, exceptional supplier pricing and discounts, innovative integrated operating systems, and coordinated national sales and marketing.

28 28 1 1

Pets In The City


$400,000+ Seeking franchise partners passionate about pets and people.


Leisure & Education


A performing arts education business running quality classes and productions for 25+ years.


Home & Building


Licensees work with merchant partners to provide a total insulation service to new home builders and retrofit insulation to existing homes. Licensees generally operate this business from home, employing their own staff, and operating their own vehicles. This enhances potential returns to licensees. The largest automotive service franchise in New Zealand. Pit Stop is an automotive service 45 and repair franchise which specialises in vehicle servicing, brakes, exhausts, suspension, WOF 45 checks and general auto repair.

Pita Pit Pizza Hut

Food & Beverage 33 Food & Beverage

Platinum Homes

Home & Building

Podium Podiatry & Footwear Poolwerx




M 027 583 1601 David Foreman P 0-9-274 6168 E W Nicky Gibbs M 027 4737 919 E W M 021 228 7395 Jo Powell P 0-9-522 0800 E W P 0-6-354 9194


$300,000$500,000 $550,000$600,000

If you thought you missed the sub-sandwich boat, the international challenger is now here. This is your opportunity to become part of a successful international brand, partnering with the expertise of Restaurant Brands here in New Zealand and the Yum brand worldwide.

$100,000 - Seeking people ideally from a construction or sales background. $250,000 $275,000 Recognised and respected as New Zealand’s leading provider of podiatry and footwear solutions. $79,800 Award-winning opportunity. Well known for its creation of the world’s first structured career path in franchising enabling franchisees the opportunity to grow within a single marketing area or develop a million dollar business with multiple vehicles, retail stores and marketing areas.

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand

M 021 247 4799 P 021 909 941 P 0-3-343 6080 Dan Vincent M 021 443 143 E W Lawrence Pereira P 0508 676 786 E W Rachna Singh E W P 0-9-215 7186 Matthew Everest P 0-3-982 7252 M 021 799 783 E W P 021 483 500 Richard Lambden P 0-9-261 0871 E W Vaughan Moss P 0-9-532 8794 M 021 921 976 E W Bill Wu P 0-9-376 7850 M 027 588 3126 E W Stella Blake P 0-9-376 7850 M 021 912 615 E W M 027 257 4500

11 11 2 2


53 Auto Services

M 021 477 506

58 2100 27 66

Home & Building

Pit Stop

Leon Allen M 0275 058 236 E W P 0-7-846 8761

54 54

PERL Plumbing & PERL Electrical

Ian Kebbell P 0800 50 80 30 M 021 629 626 E W Andrew Cochrane P 0800 438 7375 (GET PERL) M 027 616 0433 E membership W W M 021 508 807

2 2

2 2 4 4 19 19

M 021 990 705

100+ 534 105 1000+ 17 17 3 3 4 250+

Summer 2022

get more information

Maree Keane M 027 484 7301 E W P 0-3-366 9408

7 7 4 4 $150,000- Provide full professional training, mentoring on all aspects of the fast oil change industry. 2 $300,000 2 $150,000- Oil Changers provide the convenience of drive-through vehicle servicing. No previous 14 $250,000 experience required. 14 $50,000 - Oncore is one of New Zealand’s leading companies in the $3 billion repair, maintenance and 24 $75,000 insurance reinstatement market. Oncore is part of the group that includes Refresh Renovations 24 and Zones Landscaping. We’re looking for professional people with transferrable skills to join our brand as franchise owners. $350,000 Oporto chicken and burgers are big on taste and even bigger on value. With 20+ years in 4 Australia and close to 15 years in New Zealand we have a proven franchise model. Seeking 140 committed, energetic, entrepreneurs wanting to establish a long-term business with a strong brand. P.O.A You don’t need to be an optometrist to enjoy the amazing financial and professional rewards of running your own optical business, you just need strong business acumen and the ability to motivate and manage a sales team. $25,000 Build your own portfolio of clients whilst working alongside a highly experienced consulting 20 team. 20 $160,000 Pack & Send move and handle local and international freight through a network of retail 17 stores with a professional custom packaging service. A one-stop shop for retail and business 140+ customers. We are looking to grant franchises to those who are prepared to embrace our ‘no limits’ culture. $1,000,000 New Zealand’s largest garden centre chain. Metropolitan and provincial opportunities. Growth 18 market. 18 $400,000 The largest stationery and books franchise system in Australasia. Committed to remaining a 111 vibrant and integral part of the New Zealand retail scene. Grown to over 120 member stores 111 nationwide with a combined sales turnover approaching $125 million a year and it’s still growing. $150,000- Iconic New Zealand retailer dominating the market in sales of foam, foam mattresses, rubber, 11 $250,000 mats, and Para pools. Looking for energetic people serious about customer service and 11 looking to build a successful business through determination. Opportunities available in South Auckland, Hawkes Bay and Dunedin. $30,000 A Paramount Services franchise is a safe and affordable way to own your own business. 160+ When you become a franchisee we will provide you with enough cleaning contracts to support 160+ a stand-alone franchise business. Established in 1979, Paramount Services has 160+ franchisees servicing 2,000 clients. $35,000 Mobile car grooming business servicing private and corporate clients. Franchisees need to be 1+ well organised and prepared to work hard. You will be trained by Paramount in how to clean a 1+ car efficiently and effectively, and how to run your own business. $20,000$70,000 $195,000



number in NZ, globally


investment from

Franchise and Business Opportunities page number


Alison Roberts P 0-9-525 9563 E W Les Seiler P 0-9-634 3666 E W M 021 355 880 Mike Connell P 0-9-525 8700 M 027 282 6713 E W M 021 535 031 P 021 530 830 Mike Geddes P 0800 888 031 E W

Year 30 Issue 04

Poppies Books

24 Retail


Poppies Bookstore are seeking warm and friendly individuals who love to share their passion for books with readers of all ages. Ongoing support provided for this lifestyle business. We are currently offering established business opportunities in Havelock North and New Plymouth.

4 4

Premier Pawnbrokers

20 Financial Services


Premier Pawnbrokers offer discreet financial services for professional people. Looking for franchisees with a head for business and numbers. Low overheads, few staff, full training and coaching, plus sophisticated, but easy to use, software that helps you maximise your return on investment. Prestige Home Groomers is a New Zealand-owned company. We are a cleaning business with a difference. We predominately clean only new premises cutting out the dirty work. The worst mess you will have to deal with is sawdust shavings and dusty windows.

3 3

A recognised leader across New Zealand in providing world best practice business management advice to SME business. An opportunity to join the professionals. We are a family of over forty business specialists, providing expertise in management and leadership internally from our base here in New Zealand. Franchise opportunities offering five property transformation brands. GroutPro (tile maintenance and restoration), Deck & Fence Pro (outdoor timber maintenance and restoration), Garage Carpet Pro (garage transformations), Prep & Paint Pro (trade painting project management) and Grass Pro (artificial grass installation). Fantastic systems and support. Residential valuation franchise, customised technology, fantastic business systems, awesome nationwide team. Commercial cleaning business. Wide range of property services. Waikato based business with opportunities in Hamilton city, Cambridge, Te Kuiti and Te Awamutu. Basic package starts at $16,500 +gst. Enquiries welcome.

40+ 40+

Prestige Home Groomers Prime Strategies Group

Business & Commercial 62 Business & Commercial

$30,000$60,000 $27,000

8 8

ProGroup Franchise

Home & Building


Property InDepth

Home & Building


Property Service Franchise Systems

Home & Building


Propertyscouts Property Management

Business & Commercial


Propertyscouts is 100% dedicated to end-to-end property management. With our first franchise 17 launched in March 2016, we now have operations up and running nationwide. There are still 17 opportunities available in many locations throughout New Zealand.

Provender NZ

Food & Beverage

$89,000$195,000 $25,000

NZ’s leading supplier of workplace refreshment vending. New and established businesses available. Provista Balustrade Systems are New Zealand’s leading independent balustrade and pool fencing specialist. Specialist residential property management. Lucrative business model with coaching and training. Be the best property manager in your region with significant points of difference. Be a part of the award-winning Pukeko team.

70+ 70+ 18 18 21 21

Quest Serviced Apartments is the market leading franchise in accommodation for primarily corporate extended stay travellers. Franchisees benefit from a high level of brand awareness, full training, and ongoing support. The Quest franchise also provide franchisees with computer systems and manuals which cover business plans. NZ’s preferred national residential property management service since 1988.

33 150

Provista Balustrade Systems Pukeko Rental Managers

Home & Building 59 Business & Commercial


Quest Serviced Apartments

Business & Commercial


Quinovic Property Management

Business & Commercial


RaD Car Hire

Leisure & Transport

Rainaway Spouting on the Spot

Home & Building

$25,000$250,000 $45,000


Business & Commercial Home & Building


Home & Building


Home & Building


Restore Rite

Home & Building

Robert Harris Coffee Roasters

Food & Beverage

$35,000$50,000 $450,000

Realsure The House Inspectors realtyRETURNS The Property Improvers Red LBP

Rodney Wayne

27 Health & Beauty



Rugbytots NZ

Leisure & Education


Saddlery Warehouse



Leisure & Education

$300,000$460,000 $120,000


Home Services

Select Home Services

Home Services

$30,000$50,000 $13,000

Shake Out

Food & Beverage


Shed Boss

Home & Building


Shingle Inn Café

Food & Beverage

Shoe Clinic



Home & Building

$290,000$450,000 $200,000$250,000 $50,000

Sierra Boutique Café

Food & Beverage




number in NZ, globally


investment from

page number


Franchise and Business Opportunities

65 65 25 25 19 19

29 29

Locally owned franchises providing car hire services nationwide since 1987.

23 29 A re-spouting service franchise for new and existing homes and commercial buildings. Spouting 10 on the Spot is the perfect franchise opportunity for franchisees who want to keep their hands on 10 the tools. Become a Rainaway Spouting-on-the-Spot franchisee today. RE/MAX New Zealand currently have franchise opportunities available. Contact us today. 25 7000+ The only ISO9001 registered, industry assessed brand providing Standard-compliant property 7 reports. 7 Renovation agency specialising in arranging and managing residential renovation projects. 4 4 Red LBP is a property inspection franchise offering quick-turnaround, comprehensive reports 11 using an online booking system and a report-building software. Minimal computer experience 11 needed, building experience compulsory. Family-friendly, highly supported, a great way to use a builder’s knowledge without early mornings and bung backs. Oxidised aluminium joinery and garage door restoration at a fraction of replacement cost. 5 5 Robert Harris Coffee Roasters operates New Zealand’s best-known and largest chain of retail 45 café franchises. Proven success in cities and provincial centres nationwide. We look for team 45 players with high standards in presentation who have customer service experience plus the ability to work with people. Rodney Wayne is the largest hairdressing franchise in New Zealand. You do not have to 51+ be a hairdresser but strong people skills combined with an excellent customer focus and 51+ management expertise are all critical elements that make a successful Rodney Wayne franchisee. Rugbytots is the world’s favourite rugby play programme for 2 - 7 year olds. 7 50+ Leading equestrian retailer. Supplying all the items needed for horse and rider. 7 7 Scratchpad is a new technology learning centre with the goal to help youngsters love, use, and 4 create opportunities with technology including coding, robotics and 3D design and printing. We 4 are expanding, and looking for future-focused people with a passion for technology to run their own Scratchpad centre. The market leader in the replacement of commercial and domestic refrigeration seals. 4 31 Select Home Services offers you the opportunity to be your own boss. 160+ 290+ Shake Out is a brand proudly developed in-house by the team behind BurgerFuel. Shake New Out serves up a simple, yet premium fast food solution, combining quality ingredients and New frictionless technology. Shake Out are looking for new franchisees to become part of their successful network. Shed Boss are suppliers of high quality steel frame buildings. 10 37 Shingle Inn Café is a world-class café franchise now available in New Zealand. 1 40 Shoe Clinic is NZ’s leading sports footwear retail store. Proven system. 19 19 Manage your own bathroom maintenance business specialising in fixing leaky showers. 3 Tried and tested model. Initial training and ongoing suppport provided. Good margins and 3 low overheads. Would suit plumbers, builders, or a skilled handyman. Locations available throughout New Zealand. Network of premium cafés specialising in gourmet coffee and freshly prepared food. 32 32


get more information Tony Moores M 021 828 818 E W Kevin Garner P 021 248 1735 E W Kim Buttery P 0-7-543 2090 E W Paula Campbell P 027 588 0576 E W Duane Moul M 022 477 6477 E W M 021 477 673 Michael Parton P 0-7-847 2737 E W Milton Weir M 027 222 7209 E W P 0800 661 663 M 0275 961 264 David Pearse M 0274 809 534 E W Adrian Turner P 0-9-366 9680 E W Jess Moore P 0-4-801 7880 E W M 027 257 4500 P 0-9-265 2147 E W P 0-9-393 7000 P 0508 732 578 M 021 919 844 Matt Jull P 0800113191 E W P 0800 101 216 Rod De Lisle P 0800 426 333 E W Julie Evans P 0-9-358 4644 E W M 021 878 335 P 0-9-970 1058 Vijesh Nangia P 0-9-216 9400 M 021 431 930 E W P 0061 4 0847 1950 P 0-9-278 4930 Murdoch Ball M 021 954 632 E W P 0-7-579 1525 P 0800 345 686 M 0274 462 997 David Howe M 0274 820 667 E W P 0-9-451 9102

We tailor financial solutions to fit your franchise. Get in touch on 0800 177 007.

Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at


Signature Homes


Skyhooks NZ 4x4 Minicranes SmartGrass

Home & Building


15 Leisure & Education


Home & Building


64 Home & Building 65


description Winner of the 2016 FANZ Supreme Franchise System award, we have 34 years’ experience building homes for Kiwis from 11 franchises supported by a National Office. If you have building or construction management experience and are looking for your next opportunity please contact our CEO. Out of school care. Established 1996. Now in 100+ schools. Before school, after school and holiday programmes for primary school children. Would suit people who are looking for a change in lifestyle and who enjoy the company of children.

11 11

We’re seeking down-to-earth practical individuals with common sense. Training and support provided. The synthetic grass industry is growing exponentially and the SmartGrass brand is at the forefront. Be your own boss and in total control of your financial future. We’ll support you to grow a solid, profitable business and you’ll never be caught short of work.

3 3 2 2

Smith’s Sports Shoes’ biggest strength is the relationship between franchisor, franchisee and suppliers. What you can expect from the Smith’s team includes integrity, fun, and profitability. We focus on team building and provide support and training. Seeking people with vision, great attitude and communication skills. A unique opportunity to own your own business, built on a sound foundation of almost 90 years of experience. Snap-on franchisees are independent business people, controlling all aspects of their franchise and working flexible hours as needed to accomplish their personal goals.

15 15

170 170



Snap-on Tools

Auto Services


Snap Fitness

Health & Fitness


Internationally recognized brand that proves innovation is the key to brand agility.

56 2000+

Spagalimis Italian Pizzeria Specsavers Optometrists & Audiology

Food & Beverage

$50,000$250,000 $10,000$400,000

Pizza, pasta, salad and dessert in a contemporary dining environment. Conversions welcome.

5 5 52 1700+


Enjoy true passive income with a Speed Queen self-serve laundromat. With our turn-key service, you’ll be up and running in your own profitable business in no time, backed by the worlds’ oldest and largest manufacturer of commercial laundry equipment.

100+ 1m+


New Zealand’s largest signs and graphics network use the latest technology in an exciting industry with huge opportunity. Proven systems and sound business practices with a focus on high quality and excellent service set us apart in the signage market. No prior experience required. A professional exterior building washing service for homes and businesses.

25 850

Speed Queen Laundry Services

48 Retail 49

Speedy Signs

Business & Commercial

Spray & Wash

Business & Commercial 35 Retail

Stihl Shop


Stirling Sports



Stonewood Homes NZ

Home & Building


Storage Box



Streetwise Coffee

Food & Beverage


Stroud Homes

Home & Building


Stihl Shop is a nationwide network of independent, locally owned specialist outdoor power equipment retailers. Every Stihl Shop is operated by friendly approachable people who are passionate about outdoor power equipment. Full training and on-going support. Sites with real growth potential available across NZ. We play to win by delivering world-class retail experiences, inspired by sport, executed with style. Stirling Sports will provide all the training and support to build and sustain your business. Opportunities available throughout New Zealand. Retail experience is an advantage but not essential. We are now expanding and seeking builders and construction entrepreneurs throughout the regions. The preferred home and office organisation specialists providing solutions to New Zealand customers. Every day thousands of coffee lovers buy a Streetwise coffee. Our designer coffee outlets have become symbols of coffee perfection. We’re seeking people nationwide who love the thought of selling fantastic coffees to appreciative customers. Site selection assistance, training and support is given. Stroud Homes offer a fresh approach to building new homes for your customers.


Food & Beverage


The world’s largest quick service submarine sandwich and salad franchise.

Super Liquor



Super Shuttle

Business & Commercial Retail


With 130+ branded stores throughout the country, we are represented in many local communities, delivering to them real value and true convenience. We are New Zealand’s most trusted liquor brand offering market leading terms of trade and innovative national advertising and marketing programmes. Super Shuttle has grown into New Zealand’s favourite airport transfer business.

The Alternative Board

Business & Commercial


The Cheesecake Shop

Food & Beverage


Australasia’s most experienced chain of pool & spa specialists. Swimart commenced business in Sydney in the early 80’s and since that time has grown through the provision of expert friendly advice and superior customer service to be the market leader in the pool and spa service sector. The Alternative Board, a leading international franchise organisation, seeks franchisees to facilitate peer board meetings and offer executive coaching to local business owners. With a background as an executive, coach, consultant or business owner, you will help businesses achieve more profitability, productivity and personal fulfilment. You don’t need to be a baker, our excellent training course teaches you how.

The Christmas Heirloom Company The Coffee Club



Providing high quality, luxurious Christmas decorations. A profitable seasonable business.


One of NZ’s largest café and restaurant franchises, The Coffee Club have a comprehensive menu and offer relaxed dining experience. Take advantage of a proven track record, great training and ongoing support. Ideal if you are passionate about people and building customer loyalty. The Coffee Guy is New Zealand’s largest mobile coffee franchise system. The secret to our success is ensuring our franchisees have the support that they need to operate a successful franchise. New and existing franchise exclusive territories are available nationwide. Join our team today. The Interface Financial Group provides debtor financing service to the SME business.

Swimart Pool & Spa Services

The Coffee Guy

The Interface Financial Group The Seasons Art Class

The Shed Specialists Co The Source Bulk Foods

12 Food & Beverage


Specsavers New Zealand are leading optometrists and eye-care specialists. Now offering audiology services too.


Food & Beverage


Financial Services


22 Leisure & Education 23


Home & Building


11 Retail

Referred to as ‘the perfect part-time business’, The Seasons Art Class arrived in NZ in 2019. High return franchise opportunity from part-time, flexible hours (earn up to $90,000 from just two days per week). No artistic talent needed, and full training and support will be provided.

14 5000

4 4 78 78 55 55 19 19 20 20 25 25 6 36 266 46K+ 120 120 120 120 4 73 13 300+ 33 220 11 11 65 400 29 29 9 150+ 24 315

New Zealand-wide fit-for-purpose shed building company. We pride ourselves on providing a high-quality and professional build to every shed. The Shed Specialists cuts out the middleman, you get the profit, the client gets the best deal. Investment covers fees, tools and training are additional. $350,000 - The Source Bulk Foods is offering an exciting opportunity to open a new franchise store. We’re $450,000 looking for franchise partners who share a vision of healthy living for healthy profits. This is an essential business with a growing online presence.

2 2 6 86

The Wheel Magician

Auto Services


We have developed a system which provides mag wheel repairs to a very high standard in a short space of times. This means you have delighted customers and complete lots of jobs in a day. Well-established franchise opportunity available for the right person.

14 14

Theobroma Chocolate Lounges and Bars Think Water

Food & Beverage

$150,000$350,000 P.O.A

A unique food and beverage concept including chocolate, coffee, food, retail and alcohol.

4 10 14 14



Think Water is Australasia’s leading network of independently owned irrigation water services solutions with nearly 50 stores. We specialise in the design and implementation of the most water efficient irrigation and water management programmes for clients.

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand

Summer 2022

get more information

Paul Bull P 0-9-415 2468 E W Chris Bartels P 0-9-576 6602 M 021 974 221 E W M 021 248 3111

Smith’s Sports Shoes




number in NZ, globally


investment from

Franchise and Business Opportunities page number


Jack Kennedy P 0800 887 369 M 027 822 9006 E W Chris Smith M 021 733 981 E W Stacey Gilbert P 0800 762 766 E W M 0061 435 841 811 M 027 465 4986 Brendan Thompson P 0-9-475 0250 E W Royce Little P 0800 77 33 37 E W Sarah Archibald P 0-9-577 4223 M 021 479 123 E W P 0800 881 123 Darryl Perkins M 021 543 576 E W Geoff Young M 022 417 3127 E W M 021 595 582 P 0-9-271 1025 Donna Ferrall M 027 552 2055 E W M 027 606 0063 W P 0-9-523 4064 E W P 0-9-522 5100 Alex Johnson P 0800 928 373 E W Alfredo Puche M 027 427 9172 E W David Reid P 0-9-475 9634 M 021 625 555 E W P 0-7-839 6209 Brad Jacobs P 0-9-304 0008 M 0275 26 3333 E W Andrew Morgan P 0-9 973 4823 M 022 419 3156 E W P 0-9-302 7704 David Craggs P 0-9-636 0099 E W Aaron Nesbit M 027 780 3750 E W Andrea Watt P 0800 4 SOURCE M 021 530 150 E W Alan Thomas P 0800 537 233 E W P 0061 3 9480 1030 Liesle Corns P 0800 184 465 E W

Year 30 Issue 04

get more information

Tint a Car

Auto Services


Over 45 years’ experience, backed by passionate experts and unrivalled marketing support.

8 133

P 0-9-442 4195

Topline Roofing

Home & Building


A market leader in roofing, now offering the opportunity to join expanding network.

New New

P 0800 111 818

Total Fitouts

Business & Commercial


Commercial fit-out company, delivering customised solutions for a wide range of industries.

4 20

P 0800 348 888


New Zealand’s premier mobile paint and bumper repair franchise. High quality car paint restoration services to commercial and private customers. Professional, reliable, cost effective and convenient. No industry experience required. Comprehensive training and full ongoing support provided. Great opportunities are available throughout New Zealand.

17 120

Martin Smith P 0800 286 824 M 021 721 430 E W


Join New Zealand’s largest independent toy retailing group.

24 180

M 021 390 954

Touch Up Guys

10 Auto Services



Transform Clinic

26 Health & Beauty


Join the early pioneers that helped establish the appearance medicine industry in New Zealand. 7 Transform Clinic is a well-established, successful appearance medicine, laser and beauty 7 franchise, committed to providing excellent service, advanced treatments and to helping everyday people look and feel amazing.

Jennifer Little M 027 355 8115 E W

Trident Homes


Home & Building


Trident Homes are offering the opportunity to operate a business which is 100% NZ-owned. Established, recognised and growing brand. Seeking trade-qualified builders or experienced business owners with good people skills who are passionate about home building. Full training and ongoing support.

10 10

Neil Hawker M 0275 321 191 E W

U-Sell (Park & Sell Yards)

Auto Services


U-Sell help members of the public sell cars in a caryard environment.

6 6

P 0-9-391 1339

UBX Training

Health & Fitness


Our unique boxing model has attracted over 15,000 members globally. We are the fastest growing boxing provider in the world and the largest in the southern hemisphere. Interested in investing into boutique fitness and becoming a gym owner? Contact us today!

4 91

Korey Gibson P 021 243 4440 E W




An innovative mobile franchise whose core business is confirming the pregnancy of farm animals using real-time ultra-sonic equipment. Becoming a part of this franchise network enables the franchisee to run a low-cost, high return business in an exclusive territory, using a proven business system.

19 19

P 0508 858 727 E W

Valentines Buffet Restaurants

Food & Beverage


Iconic buffet restaurant seeking hospitality-minded franchisees with drive, passion and energy.

5 5

P 0-9-921 4032


Home & Building


A unique opportunity to be part of an iconic New Zealand company and build a real business of value.

16 16

P 0-9-913 4185

Home & Building


Your chance to own your own business without the challenges of going it alone.

35 35

M 027 481 5880


Professional home services franchise providing flexible, multi-serviced businesses. Work either 120+ indoors or outdoors. Exclusive territories with established customers. Providing a lifestyle 1200+ choice for over 40 years. Actively seeking area master franchisees for both lawn mowing and cleaning throughout NZ. Comprehensive training and support provided.

John & Estelle Logan P 0800 847 496 E W

Versatile V.I.P. Home Services

42 Home Services 43

Wake Up With Make Up



Exciting opportunity for passionate people with an eye for detail.

5 5

M 027 249 5518

Wash Rite

Home & Building


We are currently looking for hardworking and dedicated people around New Zealand.

31 31

P 0800 101 216


Home & Building


Waterproofing with 30 plus years of proven dependability. With a profitable work from home opportunity, all you need is a suitable vehicle. Franchisees are fully trained and receive regular ongoing training and full support from our operations, technical, sales, marketing and IT departments.

6 58

P 0800 436 000 E W

What’s Up House Inspections

Home & Building


New Zealand’s leading pre-purchase home inspection company.

7 7

M 021 952 397

Wide Span Sheds

Home & Building


Custom design, supply and construction of pre-engineered buildings. Limited opportunities in the North Island.

7 450+

P 0-9-889 2044

Window Treatments

Home & Building


Sales and installation franchises available in New Plymouth and Gisborne.

21 21

P 0-3-343 1876

Winner Winner

Food & Beverage


Owned by the BurgerFuel Group, Winner Winner specialises in the finest woodfired and crispy fried chicken. As it turns out, chicken is the fastest growing protein category globally which means there’s piles of opportunity right here, right now.

New New

Murdoch Ball M 021 954 632 E W


20 Home & Building


Woolgro is an all-natural, proven system to establish premium lawns using our innovative pre-seeded lawn mats, benefiting the customer and the environment. You don’t have to have a landscaping background – just be customer-focused and enjoy working outside, building a business based on excellent service.

6 6

Geoff Luke P 0-9-570 1985 M 021 957 600 E W


Business & Commercial


Sales and distribution franchise, superior cleaning product range. Would suit someone with sales background.

2 2

P 021 949 101

Xpresso Delight

Food & Beverage


Xpresso Delight workplace espresso machines provide a semi-passive income with life-style benefits.

17 155

P 021 875 431


Food & Beverage


Serving fresh, healthy and flavoursome Mexican food in New Zealand since 2014. When you join the Zambrero family, you’re joining a fast-growing international Mexican restaurant with a mission to stop world hunger through our Plate 4 Plate initiative.

15 215

Grant Maycroft P 0-4-213 9594 E W

Zexx NZ

Food & Beverage


Providing a nationwide range of quality frozen fruit beverages and alcohol cocktails.

12 16

P 0800 556 022


Enhance Your Image

Coerver ®

Deal with one person and ensure image consistency right across your network.

Coaching is globally recognised as the "World’s number one soccer skills teaching method" – suitable for all abilities ages 4-16. The Coerver ® Franchising system is perfect for business people that want to get into football and football people that want to get into business. Opportunities across NZ are available now!

We make it easy for franchisors, providing an online shop for their franchisees. EmbroidMe supply and brand: • Caps & Hats

• Corporate Wear

• Jackets & Vests • Sportswear

• Polo Shirts

• T-Shirts

• Hospitality Wear • Safety Wear

• Promotional Products

Contact: Shannon 021 861 671


Call our National Accounts team on 09 577 4223

Find more info



number in NZ, globally


investment from

page number


Franchise and Business Opportunities

Specialist support to help your franchise succeed. Get in touch on 0800 177 007. Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at


number globally

Regional and National Master Licence Opportunities - find more at investment required

Aramex, formerly known as Fastway Couriers, is an award-winning franchise system that provides local and national courier and freight services at competitive prices. Over 35 years’ experience, multiple industry awards and franchises across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies.


NZ$ 100,000

Grant McLauchlan Business & M 027 479 6415 Commercial E W

CrestClean regional master franchises suit administrators, sales people or managers with people, business and accounting skills who are interested in working in the cleaning industry. Must be customer-oriented.



Duck Donuts

Nathan Bonney M 0275 393 022 E

Food & Beverage

The fastest-growing donut shop in the US. Be part of the Duck Donuts family, bringing Duck Donuts to New Zealand. Duck Donuts are seeking a master franchisee who shares their vision and commitment of offering a welcoming, family-friendly, and delicious experience to continue growth around the world. Join the growing success story and create sweetness and smiles with Duck Donuts.



Hog’s Breath Cafe

Nathan Bonney M 0275 393 022 E

Food & Beverage

Seeking NZ master franchisee. Australia’s leading casual dining family-friendly restaurant, Hoggies is unlike any other restaurant. In a nutshell, it is about providing quality food and beverages in a casual environment with an over-riding friendly, party atmosphere.



Jim’s Test & Tag see page 58

Peter Mahon Business & P 0800 454 654 M 021 859 222 Commercial E W

Entrepreneur required to take this fantastic opportunity with passive income and potential to the next level. We are looking to appoint regional master franchisees in Auckland, Wellington and Taranaki to assist existing franchisees increase sales and market penetration, and be responsible for opening up approximately 20 new areas. Full training facilities are provided and back-up and support from Jim’s Test & Tag.



Muzz Buzz

Nathan Bonney M 0275 393 022 E

New Zealand master franchisee required for Australia’s leading drive-thru coffee concept. Muzz Buzz have been in the coffee business since 2004 and have established a brand recognition like no other. Unrivalled support and leading technology platform make this brand stand out.



Regional master franchisees. Lawnmowing/gardening and home cleaning. Your desire to work with people and a commitment to quality and customer satisfaction will help you realise the potential of the business. A proven record of people management and sales experience together with sound work ethics honesty and integrity required. Suitable for couples or individuals.




get more information

Aramex see page 61

P 0-6-833 6333 E W

CrestClean see page 2


Business & Commercial

Food & Beverage

V.I.P. Home Services Estelle Logan Home Services see pages 42-43 P 0800 847 496 E W






page number

Specialist Advisors get more information

ACCOUNTANTS Baker Tilly Staples Rodway Christchurch Limited BDO


Blackler Smith & Co

Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area. Over 15 years’ experience South Island in franchising in the SME market, acting for both franchisors and franchisees.

Jon Robertson/Dave McCone P 0-3-343 0599 E W

With 16 offices, BDO is NZ’s fastest growing chartered accounting and business advisory firm. Our franchise specialists offer bespoke services in due diligence; structure reviews; appraisals; agreements, strategic planning; full accounting, audit, tax advisory and support services; raising capital and finance. Smart New Zealand business, backed by BDO.


Tristan Will P 0-4-472 5850 E W

Very experienced and approachable chartered accountants. If you’re buying a franchise, what should you pay for it? Is this franchise any good? How much money will I make? How do I set everything up? I need help from someone experienced. Ben Blackler can help you buy a good business, set it up correctly and run it effectively. Award-winner – Professional Services.

Greater Wellington

Ben Blackler P 0-4-555 9090 E W


Hayden Cargo Philip Morrison P 0800 555 8020 E W

Franchise Accountants

36 37 79

Save time, money and tax by benefiting from our specialist franchise advice and proven accounting solutions. Your success is our business. Ring now 0800 555 8020. Specialist franchise accounting solutions including due diligence, benchmarking, budgeting, valuations, business mentoring, tax planning, cashflow management and reporting software systems.

Inspired Accountants


We are chartered accountants who specialise in franchising. Having a look under the bonnet (due diligence) is key when buying National a business. We do this and set up robust reporting systems so you know how the business is performing. Inspired Accountants – Inspiring You.

Craig Weston P 0-9-309 2561 M 021 309 309 E W


Franchise accounting and business advisory experts. We take care of your tax, accounting and business advisory needs so you National can spend more time focusing on your franchise.

Hamish Smith P 0-9-363 3251 M 0274 450 977 E W

Nexia New Zealand

Nexia New Zealand are franchise accountig and business advisory experts with broad experience in all aspects of franchising. If you own a franchise, are thinking of buying one, or want to franchise an existing business, we have all the expertise to help you succeed.


Scott Travis P 0-9-448 3232 M 021 414 569 E W


Orb360 provides franchise owners and prospective franchise owners with financial support from all angles, helping you stay on top of everything from cash flow and tax compliance to forecasting and future-proofing your business. Our franchise specialist accountants have over ten years of experience.


Jay Changlani M 0210 763 762 E W

ANZ has a dedicated team of business specialists throughout New Zealand to provide support for franchisors and franchisees. They have also developed a range of tools and resources to make your franchising journey easier, including a free ANZ Franchise Guide.


Our Franchise Experts P 0800 39 40 41 E W

ASB provides a comprehensive range of financial solutions for both franchisees and franchisors including finance, insurance, savings and investment options, everyday banking and more. So if you are thinking of starting or buying a franchise, talk to our franchise specialists on 0800 272 476.


ASB Franchise Team P 0800 272 476 E W


Find more info




Hawkes Bay mortgage franchise for sale! Rare and exciting opportunity to purchase an established franchise in Hawkes Bay, available due to relocation. A successful local business with a nationally trusted brand, Mike Pero Mortgages offers: An established local customer base Strong recurring income and increased earning potential Comprehensive training and support Premium brand recognition and marketing support Call today to find out more!

Matthew Hooper 027 304 9809 Westpac Directory of Franchising and Advertiser Index Franchise New Zealand


We specialise in Franchising and love to help Franchisors and Franchisees with: • Due Diligence (should I buy this business?) • Budgets and Cashflow projections • Financial accounting and reporting systems • Benchmarking reports • Liaising with other advisors (banks, lawyers, consultants) • Tax Advice • Best structure for the business (company/trust etc) Call us for a no obligation chat on 09 969 7450 | 021 309 309 |

Inspiring You! Summer 2022

Year 30 Issue 04




Silver Chef

Westpac New Zealand Ltd

24 84




page number


Specialist Advisors get more information

Talk to us about our wide range of specialist services that we can tailor to meet your needs as a franchisor or franchisee. We’ll use our 145 years’ experience in business banking, giving your business the support it needs to grow and succeed.


Riaan Wilson P 0800 ASK BNZ E W

Prospa is New Zealand’s small business lending specialist. By making the loan application process faster and easier, we’ve helped thousands of small businesses grow and take advantage of opportunities, with support from our friendly team of Business Lending Specialists.


Liam Popham P 0800 005 797 M 0061 402 816 809 E W

Silver Chef is the only dedicated hospitality equipment funder in New Zealand and we have been providing flexible equipment National funding to the hospitality industry for 30 years. Preserve your working capital with Silver Chef, and fuel your growth through our various franchise funding solutions.

Trent Parkinson P 0800 443 334 E W

Westpac is New Zealand’s most experienced bank in franchising and the only bank offering dedicated franchise specialist managers throughout the country. Westpac has a high level of expertise in the franchise industry; this has been built up over the past two decades by working closely with franchisors, franchisees and industry specialists. The resulting depth of experience enables us to provide you with informed specialist advice regarding franchise funding and franchise specific transactional solutions. Specialists in franchise financing: Auckland/Northland - Dean Madsen, Mike Haigh, Sujam Ratnayake Lower North Island – Mick Robinson South Island – René Artz


Daniel Cloete P 0800 177 007 E W

Specialist advice on franchise system development, feasibility studies, recruitment, documentation, manuals, ongoing mentoring, strategic planning and partnering to grow your business.


Hayden Cargo Philip Morrison P 0800 555 8020 E W

Comprehensive advice on franchise system development. Feasibility studies, manuals, documentation, legal briefs, franchisee recruitment, exporting and importing, mediation and ongoing mentoring to grow your business. The Franchise Coach has been a major contributor to the success of franchising in New Zealand since 1983. Consultants, trainers and speakers.

National & Worldwide

David McCulloch P 0800 4FRANCHISE M 021 943 776 E W


36 37 79

The Franchise Coach

Franchize Consultants (NZ)


Specialists in franchise development, strategic planning, legal briefs, systems and manuals, recruitment processes and documentation, ongoing mentoring and sound advice on franchising and licensing. Recognised as New Zealand’s leading management consultancy specialising in franchise development. Experience with many of NZ’s top franchised companies.

National & Worldwide

Callum Floyd P 0-9-523 3858 E W

Tereza Murray Franchising


We specialise in developing comprehensive and cost-effective franchise systems for small businesses needing a growth strategy that delivers profit, performance and scale.


Tereza Murray P 027 471 7337 E W


At ASCO Legal we have a fresh perspective on the practice of law, a client-centred one. Our team is friendly, approachable and National & efficient. We enjoy helping both our franchisor and franchisee clients get the most benefit out of franchising, providing quality Worldwide pragmatic advice.

Alistair van Schalkwyk P 0-9-308 8071 M 021 0274 2011 E W

Botherway Legal

Commercial law firm specialising in franchising and related law. We work with you to give you the best possible legal support in your franchised or licensed business. Justina Knox is our specialist franchise lawyer and also has experience dealing with disputes and the successful negotiation of franchise exits.


Justina Knox P 0-7-839 1122 E W

Botting Legal

Franchise and commercial law specialists. We provide practical legal advice in plain English for both franchisees and franchisors at very competitive rates. Preparation and review of franchise documentation, advice on structuring and IP protection, franchise operation and dispute resolution.


Bradley Botting P 0-9-950 3880 M 0274 769 738 E

Brookfields Lawyers

Expert franchise lawyers. Fixed price packages. Urgent advice is no problem.


P 0-9-979 2109 E W

Deirdre Watson Barrister

25 years’ experience in litigation, disputes, court cases and mediation. Franchise dispute specialist.


Deirdre Watson P 0-9-309 6988 E W

Dentons Kensington Swan

Our franchise law experts are behind some of NZ’s most successful franchises. We can help you design and set-up new franchises, revamp existing national franchises, or restructure distribution networks. We can also assist when disputes arise as we have significant IP and litigation expertise.

Auckland & Wellington

Hayley Miller P 0-9-379 4196 E W

Duncan Cotterill

Enterprising full service law firm with offices nationwide. Experts in franchise system establishment, network growth and international expansion. Covering all your franchise and broader business needs, including distribution networks, supply chains, intellectual property, employment, health and safety, property/leasing, acquisitions and sales, immigration and dispute resolution.


Hamish Walker P 0-4-499 7809 M 027 288 2339 E W

Lawyers providing full legal services for franchisors and franchisees including advice and documents relating to franchise development, franchise evaluation, risk management, transactional management and dispute resolution. Our experience is extensive over many years and we understand the important and significant fundamentals required for quality franchising.


Michael Bright P 0-9-414 9800 E W

ASCO Legal

Gaze Burt


7 Reasons to Call Us First You get pre-purchase inspection reports - we leave no stone unturned

Westpac New Zealand Franchise Awards

You minimise risk & protect your assets with the best structures for your business You save time, money & tax with our proven accounting solutions & systems You benefit from specialist advice – we listen, we understand

Service Provider of the Year 2011–12 2018–19 2015–16 2019–20 2017–18

You work with award-winning service provider 2019/20 - Westpac Franchise Awards You get specialist franchise mentoring and ongoing support You’re using specialist franchise accountants with the tick of approval – accredited members of FANZ & CAANZ

Call Now 0800 555 80 20

Find more info


We tailor financial solutions to fit your franchise. Get in touch on 0800 177 007.

Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at






page number

Specialist Advisors get more information

Gibson Sheat Lawyers


Comprehensive legal advice for franchisors and franchisees. All franchise documentation. We’ll sort out issues at the outset, before they become problems. If things have already turned pear-shaped our mediation and franchise dispute specialists can assist.

Greater Wellington

Claire Byrne P 0-4-916 7483 M 029 916 7483 E W

Goodwin Turner Commercial Lawyers


Goodwin Turner Commercial Lawyers aims to provide a modern, friendly, client-focused and efficient approach to your legal business requirements, with a genuine focus on adding value to your business.

National & Worldwide

Scott Goodwin P 0-9-973 7350 M 027 700 7396 E W

Harmans Lawyers

Harris Tate


A Christchurch based firm offering comprehensive legal services for franchisors and franchisees including franchise and National disclosure documentation, employment, leases, financing, dispute resolution and business structures. Full service legal firm that prides itself on being solution driven. Franchise specialists with a proven track record.

Mark Sherry P 0-3-352 2293 M 021 524 890 E W

The Bay of Plenty’s leading franchise lawyers, specialising in all aspects of franchising and business advice including dispute resolution. Advisors to franchisees and franchisors locally and nationally. Full commercial and property service.

Michelle Carabine P 0-7-578 0059 E W


Jackson Russell Lawyers

Your business needs specialist franchising advice and an experienced legal team that covers all areas of business law. Jackson National Russell is a full service law firm that will get to know your business, tailor advice to your business objectives and guide you through the process.

Darryl King P 0-9-300 6935 E W

Lane Neave

Lane Neave is a full service law firm with offices Auckland, Wellington, Christchurch and Queenstown. We have a dedicated franchising team experienced in advising both franchisors and franchisees on all their legal requirements. Our clients include large nationwide franchisor chains through to individuals.


Claire Evans P 0-3-353 8012 E W

MacDonald Lewis Law

Expert franchise lawyers who specialise in fixed price packages for legal services. A specialist firm based in Parnell offering sound, practical and timely advice, we can assist with all business legal requirements.

National & Worldwide

Rory MacDonald/Tim Lewis P 0-9-307 3324 E W

Martelli McKegg Lawyers

Experienced franchise and business law advisors focussed on helping clients to succeed. All areas of franchising, including franchise documentation, business sales, retail and commercial leasing, licensing, supply and distribution, brand protection, health and safety, immigration, employment and dispute resolution. Advice in Mandarin and Cantonese.

National & Worldwide

Andrew Skinner/Steven Lee M 027 705 4598 M 021 728 892 E E W

Mortlock McCormack Law

Christchurch-based franchise experts advising clients locally and nationwide. Specialist advice for franchisors and licensors wishing to set-up and operate, and for franchisees regarding all aspects of their franchise. Full range of associated commercially-focused and cost-effective legal services provided.

Canterbury & National

Kent Yeoman P 0-3-343 8453 M 021 517 601 E W

MST Lawyers

Full service legal firm established since 1975 acting for franchisors and franchisees in both preparation and entrance into franchises within Australia, dispute resolution and regulatory compliance with the franchising code of conduct and other Australian legislation. Well connected in the Australian market.


Alicia Hill P 0061 3 8540 0200 M 0061 409 215 943 E W

Quantum Law

Specialists in franchise and business law. If you seek prompt and technically sound legal advice delivered to suit your commercial reality please contact us. With a wealth of franchise, business and corporate law experience, you will be in safe hands.

National & Worldwide

Harshad Shiba P 0-9-302 0070 M 021 407 228 E W

Simpson Grierson

Specialists in franchise systems including structuring, documentation, human resources, property, taxation and transactions.


Richard Watts P 0-9-977 5182 M 021 895 931 E W

Stace Hammond

Stace Hammond is a business law firm with offices in Hamilton and Auckland.

Auckland & Hamilton

Patrick Learmonth P 0-9-306 6874 E W

Stewart Germann Law Office, Lawyers and Notary Public


New Zealand’s longest established specialised franchise law firm with over 35 years’ experience. Expert legal advice to National & franchisors and franchisees nationwide. Winners of Legal 100 – Law Firm of the Year – Franchise 2020 and Global Law Experts Worldwide – Boutique Franchising Law Firm of the Year 2019.

Stewart Germann / Khushbu Sundarji P 0-9-308 9925 M 021 276 9898 E W

Turner Hopkins

A full service firm who can help you with all your legal needs. If you are a franchisor looking to develop a franchise system or a new franchisee looking to purchase a franchise business we can develop fixed price packages to suit your exact needs.

Lizandra Bailey P 0-9-487 0018 M 021 774 333 E W

Wynn Williams

The Wynn Williams team understand franchising and have global experience advising brand owners/franchisors, master National franchisees, investors and franchisees. We are known for our trans-Tasman expertise and can quickly assist you to assess and grow your business in the New Zealand market.

Find more info

Deal with one person and ensure brand consistency right across your network. We offer a complete signage solution from design to manufacture and installation with 25 locations across NZ. • 3D Letters

• Building Signs

• Illuminated Signs

• Digital Signs

• Trade Shows

• Vehicle Wraps • Banners

• Safety Signs

Call our National Accounts team on 09 577 4223

Katrina Hammon P 0-9-300 2647 M 021 221 8847 E W


Protect your Brand

• Retail Signage


Only Franchise New Zealand combines print, digital, web and social media to reach potential franchisees throughout New Zealand – and beyond. Contact us now to promote your opportunity or service.

NZ’s specialist franchise media 0-9-424 8236

Specialist support to help your franchise succeed. Get in touch on 0800 177 007. Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.


Westpac Directory of Franchising and Advertiser Index Franchise New Zealand

Summer 2022

Year 30 Issue 04





page number


Other Services get more information


Business Brokers

Specialist business sales company selling franchises for 20 years with branches nationwide. At all times, National we place the greatest value on confidentiality, professionalism and innovation. Your business is our business.

Steve Smith P 0-9-630 3004 E W

Attain NZ

Sales Training

Attain NZ works with franchisees that are great at what they do but find the whole ‘sales’ thing a real challenge. From public courses to bespoke programmes, we help with sales strategy to implementation and from franchisor support to individual business owner.


Bill James P 0-9-366 1665 M 027 457 3796 E W


Brand Consultants

We are brand experts, combining human-centered thinking and creative with emerging technologies to create exceptional brand experiences. We are a one-stop creative shop specialising in franchise systems and multi-store operations, providing strategy, brand, creative, web and marketing solutions.


Steve Goldie P 0800 CRANKD M 021 977 979 E W

Crombie Lockwood


Crombie Lockwood is one of NZ’S largest insurance brokers. We guide master franchisors on the National complex insurance and risk management programmes necessary for successful franchises and provide face-to-face advice to individual members. Protect your business with SMARTpak, our smart insurance solution for franchisors and franchisees.

David Rayner P 0-4-802 0166 E W


Email Branding

Cumulo9, digital solution experts ensuring your company communication is consistently and securely delivered. A complete omni-channel solution offering marketing campaigns, transactional emails, compliance, audibility, tracking and data management. A suite of products providing a cost-effective solution for seamlessly branded and deliverable business communication.

New Zealand & Worldwide

Chris Hogg P 0-9-377 8885 M 021 345 690 E W


Business Advice

Working with you, we’ll deliver the financial knowledge, tax-savvy, strategic advice and connections, to help your business deliver outstanding performance in competitive markets. So, if you’re looking for a smarter solution, talk to the Deloitte Private team because we’re willing to do things differently.


Neel Singh/Jon Bradley P 0-9-303 0716 E W

Design for Marketers


Engage Design for Marketers to obtain design resources for you to market your franchise brand effectively and consistently. Planning, creation and supply of resources for branding, advertising, promotional, recruitment, point of sale etc. Over 30 years’ experience with leading franchise brands. Be seen, be bought, be recommended.


Paul Donovan M 021 64 45 45 E W

Corporate Apparel

NZ’s largest uniform and promotional products business. We supply and brand quality uniforms, including polo shirts, corporate wear, sportswear, hospitality wear, plus a range of corporate gifts. Contact our national accounts team to help you manage your brand on a national basis.


Sarah Archibald P 0-9-577 4223 E W

Printing & Marketing

Excel Digital enables organisations to optimise each step of the communications supply chain from strategy and ideation through to creative, print production, storage and re-order. In 2019 Excel Digital merged with Perception Group to become one of the largest digital-first printing companies in New Zealand.


Anneliese Theron P 0-4-499 0912 M 027 811 8285 E W

Franchise Association

The peak body representing the franchise community. Franchise members are required to submit their agreement and disclosure documents to ensure compliance with our codes of ethics and practice before being accepted into membership and biennially thereafter. Affiliate members are suppliers to the franchise sector.


Robyn Pickerill P 0-9-274 2901 E W

Franchise Infinity

Software Management Tool

Franchise Infinity is cloud-based software that combines a range of effective management tools which enables you to manage all aspects of your franchise from one centralised operating system. These efficiencies are driven through a focus on communication, training, compliance and performance.


Shane Boulle P 0800 555 013 M 021 083 66253 E W

Franchise Media Training

Media Training

Franchise Media Training has two core services. It helps franchises grow their bottom lines by showing them how to generate their own news media publicity. Secondly it prepares franchises for possible negative media attention that can destroy entire brands overnight.


Pete Burdon P 0-3-420 0300 M 029 200 8555 E W

Franchise Relationships Institute

Franchise Research & Development

Franchisee selection systems, satisfaction surveys, recruitment and training for franchise management. Assistance with organisational change and restructuring, conference presentations on managing the franchise relationship.

New Zealand & Australia

Jewli Turier P 0061 457 846 675 E W

Geotech Information Services

Network & Location Planning

Founded in 2003, Geotech provides strategic network and location planning services to franchised businesses across South East Asia. Our particular expertise utilises data and science to help underpin location planning decisions across the retail industry. We have worked with many well-known international brands.

South East Asia

Jeff Vassel M 0061 421 684 444 E W

HR Assured

HR Management

A growing focus on compliance in the franchise sector has increased the need for best-practice workplace management across a franchise system. HR Assured’s combination of HRIS and telephone advice can help every franchisee navigate around complex workplace matters with confidence.


Adam Kemp P 0800 003 752 M 027 202 5137 E W



Excel Digital

Franchise Association of New Zealand

40 41

Iridium Partners


Franchise Recruitment

Unique in the NZ market. Experienced franchise recruitment, operational and HR professionals who connect franchise brands and potential franchisees. We work directly with a number of leading brands. Our networks are extensive, our proven expertise extends over commercial property, franchise growth, development and recruitment.

National & Worldwide

Nathan Bonney M 0275 393 022 E W

JV Public Strategies


Communications & Public Relations

Every business wants to tell their story with impact, while avoiding bumps in the road that affect reputation and brand. Through communications and public relations, we do the things that make sure franchisors are ready to deal with challenges and maximise opportunities.


Melanie Drumm P 022 120 1672 E W

LINK Business Brokers

Franchisee Resales & Recruitment

LINK are the authority on selling businesses in NZ and the southern hemisphere. Franchised specialists National in business sales, franchise re-sales and recruitment and sales of franchise opportunities. We provide professional, practical franchise advice to our clients. LINK has more brokers than any other brokerage.

Nick Stevens/Laurel McCulloch P 0-9-579 9226 E W


Accounting & Payroll Software

MYOB offers easy online accounting software that has everything you need to take care of your franchise business, including POS and payroll solutions. Whether you’re a small or large franchise, or a franchisor managing multiple franchise sites, MYOB has the solutions.


Nick Fletcher P 0800 39 66 38 M 021 940 921 E W

NZ Business Brokers

Franchisee Resales & Recruitment

Our in-house franchise team are very experienced in most aspects of franchising. Whether you are a franchisor recruiting for new “greenfield” sites, or a franchisee wanting to resell we have you covered. Considering franchising your business? We can also provide you with information and advice.


Mark Lewis P 0800 777 731 M 021 355 569 E W


Business Services

OneHQ is a business services company which offers a range of solutions; accountancy, IT, lending and advisory, via one point of contact. Our business specialists focus on helping you deal with your back office challenges so you can focus on working on your business itself.


P 0800 663 476 E W

Signs & Graphics

NZ’s largest signs and graphics company. We consult, design, manufacture and install. Retail, digital, vehicle signage and everything in between. Contact our national accounts team to help manage your brand on a national basis. 25 locations from Whangarei to Invercargill.


Sarah Archibald P 0-9-577 4223 E W

The Mediator


Franchise disputes can be resolved quickly and effectively via online or face-to-face mediations, saving your brand and business from potential harm. With 20 years experience in mediation and law, Trish Blyth, ‘The Mediator’, has been on the panel of Mediators for the Franchise Association for 10 years.

Auckland & National

Trish Blyth P 0800 02 MEDIATE M 021 677 950 E W

Waipuna Hotel & Conference Centre


Hotel accommodation with fully integrated conference centre suitable for small meetings through to Greater international conventions. Full food, beverage and leisure facilities complete the offering. “World famous Auckland in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings and Area leisure market.

Speedy Signs


Michelle Gain P 0-9-526 3029 E W

Talk to our franchise specialists today on 0800 177 007. Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at


Franchise News

AWARDS FINALISTS NAMED Many of New Zealand’s top brands are among the finalists in the Westpac New Zealand Franchise Awards


he Franchise Association of New Zealand has announced the names of finalists in the Westpac New Zealand Franchise Awards 2021. The Awards, now in their 26th year, are designed to identify and celebrate outstanding franchisors, master franchisees, franchisees and specialist service providers. The Westpac New Zealand Franchise Awards were first presented in 1995. Owing to the pandemic, there were no Awards in 2020, and the 2021 Awards were delayed following Auckland’s extended lockdown. The winners will now be announced on Sunday, 6 March 2022.



Franchise Brands

• Columbus Coffee

• PoolWerx

• Altitude Pole & Fitness

• CrestClean

• Pukeko Rental Management

• Aramex

• Dream Doors

• Rodney Wayne

• Anchor

• Driving Miss Daisy

• The Cheesecake Shop

• Bakers Delight

• Green Acres

• The Coffee Club

• Bricks4Kidz

• Hire-A-Hubby

• Think Water

• BurgerFuel

• Just Cuts

Service Providers

• Caci

• Mister Minit

• Duncan Cotterill

• Carpet Court

• Night’nDay

• Franchise Accountants

• Cleantastic

• Pack & Send

• Franchise New Zealand media

• CleanPlanet

• Paramount

• Stewart Germann Law Office

• Cobb & Co

• PitStop

• Orb 360

Westpac Supreme Franchise System of the Year Pukeko Rental Management

Westpac Supreme Franchisee of the Year The Coffee Club

Service Provider of the Year Franchise Accountants

See a full list of 2019 winners at

NZ’s Favourite Milk! We’re looking for motivated, ambitious, sales focused business people to join our team! Owning an Anchor Franchise is a highly sought after opportunity with 50 Franchisees delivering millions of litres of milk per year! If you are fit, enthusiastic, commercially savvy, with a passion for business we would love to hear from you. Please email us today:

NZ’s most loved dairy brands! Strong support National distribution Franchise opportunities starting at $750k 82


Create a fun and fulfilling career providing kids valuable STEAM skills– without all the headaches of building your own business from the ground up.

Franchise New Zealand

Summer 2022

Year 30 Issue 04

Specialist support to help your franchise succeed. Whether you’re looking for a hand with business funding or payment solutions, get help from the most experienced franchise bank in the market.


Get in touch at 0800 177 007 or

Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.