CARE HIVE
A novel approach to design caring universities
Parsons School of Design
May 2023
Alexandra Bekker, Irika Mehta, Istem Akalp & Mihika Mehta
We work with universities to help them measure, map, and address their care capacities and practices.
Universities are in psychological, social, and financial crisis.
40% of US students sustained symptoms of clinical depression
65% of US college students are lonely
$37,172 USD is the average student debt
CARE FOR IMAGINATION
CARE FOR PRACTICE
CARE FOR KNOWLEDGE
CARE FOR ACCOUNTABILITY
We have engaged with 150+ people
Research Insights
EXISTING
ORGANIZATIONAL DEVICES
ACTORS WITHIN THE UNIVERSITY
REPRESENTATIONS OF DATA NEW NETWORKS OF COLLECTIVE OWNERSHIP
WELLBEING
SENSEMAKING
DATA TOOLS CONSULTING
AN ORGANIZATIONAL TOOL TO MAKE CARE PERFORMANCE
MEASURABLE, VISIBLE AND ADDRESSABLE
CARE INDICATORS
System change targets and progress measures
VISUALIZATION CARE SCORE &
TRENDS
Transparent, accessible and engaging data sharing
SENSEMAKING METHODOLOGY
Collective intelligence and shared solution ownership
When you change what you measure, you change what you make.
METRICS
ACCOUNTABILITY
EMPOWERING
ENABLING
EVALUATING
ENVISIONING
What makes our care indicators unique
What happens when Care Hive is successful?
TRUST
Accountability and active participation
RESILIENCE
Long-term perspective and collective intelligence
PERFORMANCE
Well-being and belonging for academic achievement
RETENTION
Loyalty and reciprocity of students, faculty & staff
EFFECTIVENESS
Information sharing and system lens
Revisions Based on Testing
Data Collection
AUTOMATED SURVEY PROMPTS
ROLL-OUT STRATEGY
PERSONALIZATION
Qualitative Data Collection
CONVERSATIONS WITH STORY COLLECTORS SUBMIT CARE EXPERIENCES AND RECOMMENDATIONS
DATA CLEANING AND MAPPING
Why this method works
REDUCE RESPONSE BIASES
INCREASE RESPONSE RATE
INCREASE DIVERSITY OF RESPONSES
INCREASE SURVEY COMPLETION RATE
STREAMLINE PROCESS, REDUCING COSTS
Sensemaking Process
Principles of Collective Sensemaking
EVIDENCE BASED EMERGENT EMBODIED COLLECTIVELY OWNED CONTINUOUS PARTICIPATORY
So how do we implement this tool within the university?
Primary propositions to address needs
ALIGNMENT
REINFORCING AWARENESS
FEEDBACK LOOPS
Kick-off Discovery
Co-design
Adoption
Scaling
CREATING AN INCLUSIVE TEAM OF PROCESS HOLDERS
TRAINING STORY COLLECTORS
AWARENESS RAISING ACTIVITIES FOR COMMUNITY
WORKING ON EXISTING SURVEYS
CO-DESIGNING INDICATORS
DISCOVERY SESSIONS WITH COMMUNITY
RIGOROUS DATA COLLECTION
EVALUATING 1ST PILOT
RIGOROUS STORY COLLECTION
TECHNOLOGY INTEGRATION
HOSTING SENSEMAKING SESSIONS
LEGAL COMPLIANCE
ACTIONS BASED ON SENSEMAKING SESSIONS
CREATING A SCALING STRATEGY
COMMUNITY INVOLVEMENT
SCALING TO OTHER SCHOOLS
The future of organizations is rooted in care.
Explore the Care Hive platform here:
