CARE HIVE
ParsonsSchoolofDesign May2023
AlexandraBekker,IrikaMehta, IstemAkalp&MihikaMehta Anovelapproachtodesigncaringuniversities
THEWHY UNIVERSITIESINCRISIS
Atooltomakeuniversities'care performancemeasurable,visible andaddressable
CAREINDICATORS
Systemchangetargetsand progressmeasures
VISUALIZATIONCARE SCORE&TRENDS
Transparent,accessibleand engagingdatasharing
SENSEMAKING METHODOLOGY
Collectiveintelligenceand sharedsolutionownership
THEWHAT CONCEPTDESIGN
Whenyouchange whatyoumeasure, youchange whatyoumake.
METRICS
ACCOUNTABILITY VALUES
THEWHAT CONCEPTDESIGN
MISSION/GOALS BUDGET
COMMUNITY VITALITY MENTAL WEALTH FINANCIAL RESILIENCE SocialEngagement SupportNetwork Solidarity Work-Life Balance Diversity&Inclusion Hope&Imagination BasicNeedsSecurity SkillDevelopment Purpose 5 Havingtimetocareforoneself Having3ormorepeopletocountonwithinthecommunity Randomactsofkindness Beingabletocontributetoasharedmissiontomakethe universityabetterandmorecaringplace Beingabletoshowuplikeourauthentic,imperfectselves Universityactivelycontributestohopefulnessandabundance Beingabletolivelifewell Havingtheskillsetsneededtosucceedinsociety Beingempoweredtopursueacareerthatismeaningfulrather thanjustpaysthebills 4 4 DOMAIN SUB-DOMAIN INDICATOR METRICS 5 4 6 5 6 4 THEWHAT CONCEPTDESIGN
WhathappenswhenCareHiveissuccessful?
TRUST
Accountabilityandactive participation
RESILIENCE
Long-termperspectiveand collectiveintelligence
RETENTION
Loyaltyandreciprocityof students,faculty&staff
EFFECTIVENESS
PERFORMANCE
Well-beingandbelongingfor academicachievement
Informationsharingand systemlens
THEWHAT CONCEPTDESIGN
THEHOW PLATFORM
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CONVERSATIONSWITH STORYCOLLECTORS
SUBMITCARE EXPERIENCESAND RECOMMENDATIONS
DATACLEANINGAND MAPPING
QualitativeDataCollection THEHOW PLATFORM
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