Together Again | Glamping Business Americas | October 2023

Glamping Business Americas is published by The Glamping Show USA and Upgrade Publishing

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We have an action-packed issue of Glamping Business Americas, which reflects the excitement building for our Glamping Show Americas (October 3-4). We have an incredible line-up of exhibitors and speakers this year and the show – and this issue – are bigger than ever!

We can’t wait to welcome you all to the Arapahoe County Fairgrounds, Aurora, Colorado once more and would like to thank everyone involved for all their support and help in making this such a fantastic event.

As well as catching up on show newsdon’t miss the fascinating features from our regular contributors. Anne and Mike from Honeytrek are sharing their 11 most unforgettable experiences and given they have been traveling non-stop since 2012, they have a fair few to choose fromprepare to be inspired! Todd Wynne-Parry looks at the different areas of outdoor hospitality and where glamping fits from

his expert perspective as a hospitality consultant. Mike Gast provides the best of advice for the worst of times - should you ever need crisis management.

We hope you enjoy the issue and the show.

Letter from AGA founder:

BY RUBEN MARTINEZ

In the captivating intersection of nature and hospitality, the glamping industry has blossomed over the years with unparalleled innovation. As we gather in Colorado for another Glamping Show this year, the pinnacle of our annual calendar, our hearts swell with gratitude for the extraordinary voyage we’ve undertaken together.

and inspiring member base. We are proud of our members as they represent a multitude of businesses that reflect the infinite creativity of the glamping space.

What fills us with an overwhelming sense of pride is the remarkable growth the glamping industry has witnessed over the past decade. From a niche concept to a booming economy, glamping has woven itself into the fabric of modern travel and hospitality. As we stand at our next crossroads, we marvel at the ingenuity and perseverance of our community, which has transformed glamping from a curious alternative to a sought-after experience.

This annual gathering is the beating heart of the industry, where visionaries, innovators, and enthusiasts converge to exchange ideas, forge partnerships, and deepen their passion for unique outdoor travel. The connections made, the lessons learned, and the inspiration gained at The Glamping Show have ripple effects that extend far beyond the few days we are gathered together.

The Glamping Show isn’t merely an event; it’s a celebration of dreams realized, connections fostered, and inspirations kindled. As we represent all those that are present and future members of the American Glamping Association, we are humbled by the opportunity to serve our diverse

Looking ahead, our hearts are filled with excitement and anticipation. The glamping industry shows no signs of slowing down, and as advocates for their industry , we eagerly embrace the challenges and opportunities that lie ahead.

The Glamping Show remains a steadfast anchor in

this ever-evolving space, a place where industry leaders continue to shape the future while celebrating the past.

The Glamping Show is the embodiment of this vibrant community, an annual reminder that we are not alone on this journey and that, together, we can reach our finish line. The Glamping Show isn’t just an event; it’s a celebration of us all. Here’s to the past, the present, and the limitless future of glamping.

For more info please contact:

https://americanglampingassociation.net/ info@americanglampingassociation.net

“This annual gathering is the beating heart of the industry, where visionaries, innovators, and enthusiasts converge to exchange ideas, forge partnerships, and deepen their passion for unique outdoor travel.”

SEMINAR SCHEDULE AT-A-GLANCE

SUNDAY, OCTOBER 1, 2023

3:00 pm Glamping Village Check-in Begins

TBC Glamping Village VIP Party

MONDAY,

2,

TUESDAY, OCTOBER 3, 2023

7:30 am – 5:00 pm  Registration Open 8:00 am – 9:30 am Continental Breakfast  (2-Day Conf. Attendees & Speakers)

9:00 am – 10:00 am  Glamping Americas 2023 State of the Industry Report

10:00 am – 5:00 pm  EXPO OPEN

10:00 am – 5:00 pm E-bike Experience (Equestrian Center)

10:00 am – 3:00 pm  Food Trucks Open

11:00 am – 12 noon  Worldwide Travel Trends in Glamping Hospitality

12:00 noon – 1:30 pm  Conference Lunch (2-Day Conference Attendees & Speakers)

1:30 pm – 2:30 pm  It’s a “No Rainer.” Protect Yourself from a Legal Storm

2:15 pm – 2:45 pm  Newbook Demo: Unlock your Potential with Powerful Campground Management Software (Windmill Meeting Room)

2:45 pm – 3:15 pm Azure Printed Homes: EcoLuxury Escapes – Transforming Glamping with 3D-Printed Structures (Booth #905)

2:45 pm – 3:15 pm  HoneyTrek: Creating Unforgettable Glamping Experiences (Booth #1002)

2:45 pm – 3:15 pm  White Duck Outdoors: Growing your Glamping Business and Navigating Changing Conditions (Booth #1200)

3:30 pm – 4:30 pm  Campsites to Glamping: Seamless Guest Experience

5:00 pm – 6:00 pm  Taco Tuesday (Outdoor Exhibits Area)

WEDNESDAY, OCTOBER 4,

Pricing: How to Maximize Occupancy and Profit

2023 GLAMPING PRE-SHOW WORKSHOPS MONDAY, OCTOBER 2, 2023

8:30 am –12:00 pm

Funding Your Glamping Business

Capitalizing Your Next Dream: Exploring Funding Options for Your Next Project.

A panel of industry experts get down to “brass tacks” on securing capital for your glamping project. In this engaging session, the panel discusses the many ways available for glamping businesses to access capital for their projects, including traditional debt sources, equity, seed funding, equipment financing, and more.

From understanding the pros and cons of each option to identifying the best fit for your specific project, the panel provides practical tips and invaluable insights to help you navigate the complex world of glamping financing. Take this opportunity to learn from some of the top experts in the industry and take your glamping project to the next level with a smart and strategic approach to financing.

Moderator: Ruben Martinez, President, American Glamping Association

Panelists: Paul Bosley, Founder, Business Finance Depot, and Peter Mack, Founder and CEO, Collective Retreat, and others

• Business Plan Basics

Don’t miss JamieRose Briones, the Chief Development Officer with Outside Capital, insightful presentation on Business Plan Basics in the glamping industry. In this informative session, JamieRose shares her expertise in creating a successful business plan and pitch deck, highlighting best practices and proven strategies that help you acquire capital from banks and investors for your glamping venture.

From identifying your target market and revenue streams to crafting a compelling pitch, JamieRose provides tips and insights for creating a winning business plan and pitch deck that stands out from the crowd.

Speaker: JamieRose Briones, Chief Development Officer, Outside Capital

• Exploring Business Exit Strategies for Glamping Operators

In this session, the panel explored the various options that glamping operators have for exiting their businesses, including selling, mergers, strategic partnerships and succession planning. The panelists discuss the advantages and disadvantages of each option, as well as the key factors to consider when deciding which exit strategy is right for your business.

Whether you are just starting out or are looking to sell your glamping business, this session is important for anyone who wants to maximize their return on investment and achieve long-term success in the industry.

Moderator: Ruben Martinez, President, American Glamping Association

Panelists: Blake Nielsen, Managing Director, Black Iron Advisers, David Smith, Founder and Managing Principal, Outside Capital, and Steven Nunez, Managing Director, Whitman Peterson

1:00 pm – 4:30 pm

Glamping Business Basics

Whether you are a startup, or looking to amp up your business, there are myriad details you must master for your glamping operation to be a success. Some you may not have even thought of.

This session covers elements that are key to getting your business up and running, stay running and grow. Hear from experts in their fields and those who have labored—and succeeded—with start-ups of their own. Learn from their experience. Be inspired by their journeys.

This workshop, organized by The American Glamping Association, is important if you are new to the business or would like to “tune-up” your business practices.

Topics covered include:

Risk Mitigation

Dyana Kelley, President/CEO of California Outdoor Hospitality Association, leads you through an in-depth look of what you need to know regarding risk mitigation in the glamping industry. In this engaging session, Dyana delves into essential topics such as permitting basics, disaster planning, insurance, and ADA compliance to help you protect your glamping business from potential risks and liabilities. With years of experience in the industry, Dyana has a wealth of knowledge to share and provides valuable insights and practical tips to help you navigate the complex world of risk management in the glamping sector. Don’t miss this opportunity to learn from one of the best in the business and safeguard your glamping venture for years to come.

Speaker: Dyana Kelley, CEO/President, California Outdoor Hospitality Association

Glamping Development Project Management

Blake Smith, the founder of Walden Retreats, shares his firsthand knowledge and experience in developing a successful glamping property, including the do’s and don’ts and the lessons he learned along the way. From selecting the perfect site to working through proper project management strategies, Blake provides practical tips and proven strategies to help you navigate the complexities of glamping development and ensure the success of your project. With a focus on effective communication, collaboration, and a results-driven approach, Blake’s presentation is invaluable for anyone looking to start and develop their first glamping property.

Speaker: Blake Smith, Founder & CEO, Walden Retreats

Founders Story

Join Bygnal Dutson, the visionary founder of Open Sky Zion, for an inspiring conversation on the creation of his successful glamping operation. In this captivating session, Bygnal shares his journey of starting and operating a glamping business, including the challenges he faced, the lessons he learned, and the secrets of his success. As an experienced entrepreneur in the

glamping industry, Bygnal has a wealth of advice to offer to those who are just starting out or looking to take their glamping venture to the next level. You will gain valuable insights to help you realize your own glamping dreams.

Speaker: Bygnal Dutson, Founder, Open Sky Zion

Importance of Forward-Thinking Design in the Glamping Industry

Zach Stoltenberg, the Glamping Design Leader at Clockwork, an architecture and design firm, gives an insightful presentation on the importance of forward-thinking design in the glamping industry. In this engaging session, Zach shares his expertise and experience in designing and developing successful glamping projects, emphasizing the need for a comprehensive plan and a forward-thinking approach.

With a focus on sustainability, functionality, and guest experience, Zach provides tips and strategies that make your site out from the competition and meet the needs of your guests. Learn how a smart and strategic approach to design and development can take your project to the next level.

Speaker: Zach Stoltenberg, Design Leader, Clockwork

GLAMPING CONFERENCE PROGRAM TUESDAY, OCTOBER 3, 2023

9:00 am –10:00 am

Glamping Americas 2023 State of the Industry Report

The Glamping Show Americas debuts its first annual Glamping Americas State of the Industry Report—a first of its kind research report for the glamping industry.

The report, conducted by Cairn Consulting Group, covers the topics and areas of interest that help the glamping sector of outdoor hospitality move forward with business, marketing, financial planning and securing funding. Included in the report is a review of the past year in terms of development, changes from the previous year(s), and trends. It also looks forward based on how those involved in the industry view the changing landscape including barriers to growth, resources needed, guest expectations, innovations, key growth sectors, expansion, and type of growth. Overall, this initial effort benchmarks essential growth metrics and offers detailed and nuanced insights into this important growth sector of the hospitality industry.

Presented by: Scott Bahr, President, Cairn Consulting Group

11:00 am – 12:00 pm

Worldwide Travel Trends in

Glamping Hospitality

After 20 years in the experiential hospitality industry, Sarah Riley will share her worldwide view of unique structures that attract viral social media attention, new AI tools that help owners achieve more in less time, and value-driven services being prioritized by guests. Getting in the know early means you can be one of the early adopters of new trends being used to stand out from the crowd and attract the type of occupancy levels others will be jealous of in this new era of dynamic travel. This inspirational session will fill you with new ideas from real-world examples of what’s working now, allowing you to launch or expand a new glamping business and attract guests with ease.

Speaker: Sarah Riley, CEO, The Glamping Academy

1:30 pm – 2:30 pm

It’s a “No Rainer.” Keep Yourself Protected from a Legal Storm

Join leading hospitality attorney, Christine Taylor as she navigates through the most common legal issues that outdoor hospitality owners and operators face, and they can cause long-term problems if not properly handled. From the fundamentals of waivers and releases to the intricacies of handling employees and unruly guests, find out the best ways to handle the inevitable.

Speaker: Christine Taylor, Partner, The Towne Law Firm

3:30 pm – 4:30 pm

From Campsites to Glamping: Creating a Seamless Guest Experience with Mixed-Unit and Glamping Accommodations

Hear from an operator with firsthand experience the benefits of integrating mix-usage (campgrounds and RV parks) and glamping amenities to create a unique and elevated guest experience.

Among the topics to be discussed are how to thoughtfully and seamlessly integrate glamping’s elements into your property’s existing structures; key considerations such as zoning regulations, site selection, guest preferences and financials. By combining traditional lodging options with glamping amenities, property owners can maximize their potential revenue streams and attract a wider range of guests seeking unique and memorable experiences.

If you’re a campground or RV park owner thinking of adding glamping accommodations, you’ll want to hear this company’s story on how they successfully married glamping with their campground and RV park business.

Speaker: Josh Bell, VP Operations and Finance, Kampgrounds Enterprises, Inc.

CONFERENCES

GLAMPING CONFERENCE PROGRAM

9:00 am –10:00 am

Behind The Scenes of Building a Brand

It starts with an idea. Then it grows into excitement (maybe a bit of an obsession) and into something that you know can operationally work. But how much time have you spent on the name and what does it mean? Telling the story of your brand starts with building its identity. In this session, learn why KOA chose to create a new brand, how Terramor was created and what it means to customers today.

Take aways from this session includes how to ensure naming is available and legal, how to create brand messaging and how to refine it, and how to ensure a full brand experience, from pre-trip to post-stay.

Speaker: Whitney Scott, VP of Corporate Strategy, KOA

11:00 am – 12:00 pm

Math That Works. Amenities = Rate + Occupancy

Resort amenities enhance the experience and enjoyment of the guests. They are often at least 10% of your construction budget. Learn which amenities fit which market(s), amenities with big bangs and little bucks, and how to plan for the right amenities for your target market.

Speaker: Kathleen Walsh, President, Advanced Outdoor Solutions

FREE EXHIBITOR PRESENTATIONS

TUESDAY, OCTOBER 3, 2023

2:15 pm – 2:45 pm

Newbook Product Demonstration: Unlock your Potential with Powerful Campground Management Software

Location: Windmill Meeting Room

2:45 pm – 3:15 pm

HoneyTrek: Creating Unforgettable Glamping Experiences

Drawing from Mike & Anne’s 11-year global journey and their 250+ boutique hotel and glamping stays around the world, the HoneyTrek duo will share their most memorable experiences and how you can apply them to your camp.

Location: Booth #1002

2:45 pm – 3:15 pm

White Duck Outdoors Fireside Chat: Growing your Glamping Business and Navigating Changing Conditions

Location: Booth #1200

2:45 pm – 3:15 pm

Azure Printed Homes: EcoLuxury Escapes – Transforming Glamping with 3D-Printed Structures

Location: Booth #905

1:30 pm – 2:30 pm

Is Your Glamping Resort ADA Compliant?

This session guides you through some of the complexities of The Americans with Disabilities Act. What are the best practices for service dogs? Can you be sued if you don’t have a pool lift or an accessible website? Would your staff know how to handle an invisible disability? Learn the principles of the Title III Regulations of the Americans with Disabilities Act regarding policies and procedures, and how they apply to your glamping resort. Join us as we share pictures, stories and tools that will help your Glamping resort be welcoming to people with disabilities and work towards ADA compliance.

Speaker: Irene Jones, Program Manager, ARM, Marshall & Sterling

3:30 pm – 4:30 pm

Strategic Pricing: How to Maximize Occupancy and Profit

Learn how to set the right price for your property using variable and dynamic pricing principles to account for occupancy, seasonality, and your competition. Identify your peak and shoulder seasons, when to use minimum nights, lock fees, sliding rates, specials and packages, gift certificates, and more. In addition, the session will discuss multiple revenue management strategies to strike a balance in both occupancy and profitability.

Speaker: Nathan Mayfield, Vice President, ResNexus

FREE EXHIBITOR PRESENTATIONS

WEDNESDAY, OCTOBER 4, 2023

2:45 pm – 3:15 pm

HoneyTrek: Ask The Glampers!

Want to know what guests really want? Ask the Howards, who’ve stayed at hundreds of glamping camps and consulted for dozens more. Bring your questions for this open discussion on the guest experience.

Location: Booth #1002

2:45 pm – 3:15 pm

White Duck Outdoors Fireside Chat: Insider Insights from an Industry Expert

Location: Booth #1200

SPEAKERS

MEET THE SPEAKERS

Experts from every corner of the glamping industry will leverage their vast knowledge to help you take your new or existing glampsite to the next level. These are movers and shakers in the outdoor hospitality sector with decades of experience in finance, legal matters, insurance, marketing, consultancy and all things glamping.

BLAKE NIELSEN MANAGING DIRECTOR, BLACK IRON ADVISORS

Blake is one of the Co-Founders of Black Iron Advisers. Prior to BIA, Blake was a Senior Vice President at W.G. Nielsen & Co. where he spent 14 years assisting in all facets of mergers & acquisitions advisory. While at W.G. Nielsen, he led transactions with an aggregate transaction value exceeding $500 million. Blake was also one of the founders of Io Triumphe Capital, a firm founded to purchase and provide growth capital to small and mid-market companies. Blake was previously named one of Denver’s Top “40 Under 40” business leaders by the Denver Business Journal. Blake holds a bachelor’s degree in Economics from Occidental College and a masters in Finance from the University of Denver.

IRENE JONES PROGRAM MANAGER, ARM, MARSHALL & STERLING

Irene Jones, Program Manager, AVP, is a 27-year veteran of the insurance industry and leads the Marshall & Sterling Specialty Campground and Outdoor Hospitality Insurance Program. She joined Marshall & Sterling in 2012 and co-founded of the practice with a resort owner on staff at the agency. Irene leads Program Risk Management, Business Development and Carrier relations and holds an ARM designation, Associate in Risk Management. A frequent presenter on ADA, Dogs, Safety and Insurance at conferences, Irene facilitates client education classes and has created the “press play” video series.

SCOTT BAHR PRESIDENT, CAIRN CONSULTING GROUP

Scott Bahr has over 25 years of market research experience in the hospitality and outdoor sector which has included spearheading the research that is an integral part of the strategic planning efforts in both the outdoor products and hospitality sectors.

In particular, he has been the research partner with KOA (Kampgrounds of America, Inc.) for 20 years, including the North American Camping Report the past nine years. As president of Cairn Consulting Group, he has also worked with RV manufacturers, suppliers, dealers, and associations, as well as outdoor products retailers in their marketing and branding efforts, strategic planning, customer experience, corporate social responsibility, services/amenities and employee development. His work has also included product development, public opinion polling, public health, healthcare, and hospitality (food, beverage, & lodging).

DYANA KELLEY PRESIDENT AND CEO, CALIFORNIA OUTDOOR HOSPITALITY ASSOCIATION

Dyana Kelley is the president and CEO of the California Outdoor Hospitality Association.  Dyana holds a seat on the board of CalTravel and is a member of their Government Relations Committee.

An avid outdoor enthusiast literally from birth, Dyana grew up in the Eastern Sierra Nevada and spent

PAUL BOSLEY FOUNDER, BUSINESS FINANCE DEPOT

Paul founded Business Finance Depot in 2006. They are an agent for 26 national SBA and USDA lenders and 23 equipment financing companies, many of which specialize in financing in the RV park and campground industry. They have provided financing for Camp Jellystone franchisees since 2016 and KOA franchisee resales since 2020. Paul has given financing seminars at the Association of Recreational Vehicles & Campgrounds (ARVC) Outdoor Hospitality Conference & Expo (2019 – 2021) and he has been on the faculty as the finance instructor for ARVC’s National School faculty (2019 – present). Paul is also the finance instructor at ARVC’s Perspective Owners Workshop (POW).

Paul earned a BS in Recreation & Parks from the Brockport State with the goal of working at a state or national park. Many years later, Paul completed all accounting courses at the undergraduate level at Florida Atlantic University and entered a master’s degree program with a concentration in Business Valuation. Paul has been a volunteer counselor for S.C.O.R.E., a division of the SBA, since 2011. Paul is an owner of an Airstream travel trailer and spends 3-4 months a year traveling to visit state and local parks.

many a summer in a hand-built cabin on Upsata Lake in Montana. This truly set the stage for a lifetime of passion in the outdoor recreation industry.

As leader of one of the nation’s largest state RV associations, Dyana is focused on supporting and promoting CalOHA member parks while also creating unity within the outdoor hospitality sector.  Dyana works tirelessly to ensure that outdoor hospitality is a valued and recognized segment of travel and tourism in California and across the nationwide.

JAMIEROSE BRIONES CHIEF DEVELOPMENT OFFICER, OUTSIDE CAPITAL

JamieRose is a multidisciplinary executive and an experienced development consultant focused on experiential hospitality destinations. As a specialist who is passionate about developing and enhancing outdoor hospitality offerings, she has previously advised companies like Four Seasons, Belmond, Marriott’s Tribute Portfolio, Sagra, Vulcan Inc, and the Investment Corporation of Dubai. She currently leads all development efforts for Outside Capital, from pre-development to completion and handover to operations.

Prior to joining Outside Capital, JamieRose was a Principal and the Executive Director of Strategic Advisory at Luxury Frontiers, leading a team of adventure tourism experts who help clients navigate the development of new products in the outdoor sector and define distinguished hospitality experiences for their guests. JamieRose also served as General Manager of Abu Camp in Botswana’s Okavango Delta to attain a comprehensive knowledge of low-volume, environmentally low-impact yet high-revenue adventure lodging operations. While in Africa, JamieRose served as a Service Coordinator for Wilderness Safaris—defining, auditing, and enforcing the standards for the service, branding, and training for various 3-, 4-, and 5-star camps throughout Botswana, Zambia, and Namibia.

CHRISTINE TAYLOR PARTNER, THE TOWNE LAW FIRM

Christine Taylor is a Partner at The Towne Law Firm, P.C. (headquartered in Albany, NY) who focuses her practice in the areas of Hospitality, Business, Labor and Employment, Real Estate Law, Estate Planning, and Litigation. Ms. Taylor grew up within the outdoor hospitality industry as her parents have owned three campgrounds, her experience within the industry gives her insight from both the legal and camping perspectives. Ms. Taylor has spoken at various outdoor hospitality conferences including the Glamping Show USA, KOA, CONY, NCA, ARVC, PCOA, as well as the Mid-Atlantic conference. She additionally authors a column that appears in Woodall’s Campground Management.

BYGNAL DUTSON FOUNDING PARTNER, OPEN SKY

Bygnal Dutson is the Founder and Managing Partner of Open Sky Resort. Born and raised in southern Utah, Bygnal has a deep passion for nature, adventure, creation, and people. He began his journey with Open Sky at age 25 in 2017 with his three best friends, Nathan, Nolan, and Lorin. As his business partners, they embarked on an incredible “bootstrapping” journey creating a luxury camping experience that captures the hearts and minds of travelers seeking comfort, luxurious amenities, and immersion in the great outdoors.

Given the uniqueness of the project, location, budget, and timing, Bygnal and his team took on the project themselves, from the development and construction to daily operations.

Open Sky Zion is nestled within 80 acres of untouched wilderness on the cusp of Zion National Park. Because of its remoteness, Open Sky is a selfsustaining, off-grid resort. It features 13 luxurious accommodations as well as an onsite fine dining restaurant, Black Sage, which offers southwesternstyle cuisine.

Today, Bygnal continues to lead Open Sky with an unwavering commitment to delivering exceptional luxury camping experiences. Bygnal inspires travelers from all walks of life to embark on transformative journeys, reconnecting with the natural world while indulging in the unmatched comforts and elegance of Open Sky’s breathtaking accommodations.

Open Sky has been featured in Forbes, Conde Nest, Travel and Leisure, 5280, and recently won the Best of the Best Awards at the IIDA.

KATHLEEN WALSH PRESIDENT, ADVANCED OUTDOOR SOLUTIONS

Kathleen Walsh has been a leader in the Glamping space for 20 years. Way before the term, “Glamping,” was coined, Kathleen was creating elevated outdoor experiences for guests in her outdoor resorts. Kathleen and her team design, consult, and 3rd party manage resorts in the US, and around the world.

RUBEN MARTINEZ FOUNDER AND PRESIDENT, AMERICAN GLAMPING ASSOCIATION

Ruben is the founder and Executive Director of the American Glamping Association, the founder of GlampingHub, creator of The Glamping Podcast and an experienced glamping consultant with over 12 years experience in the industry. The American Glamping Association drives growth opportunities for new and existing glamping businesses by creating a strong community and network which provides education, tools and resources throughout the entire glamping industry. Ruben completed both his Undergraduate degree and his MBA with a focus in International Business at Regis University in Denver. He is an affiliate faculty member at Regis University teaching Innovation and Entrepreneurship in the MBA program. Ruben resides in Colorado with his wife and two daughters.

NATHAN MAYFIELD VICE PRESIDENT, RESNEXUS

ResNexus Vice President

Nathan Mayfield has over 22 years of marketing experience spanning multiple industries. He has over 13 years of operational experience ranging from a large billion dollar company down to a small local business.

Nathan has worked with ResNexus for more than 9 years and truly believes in their mission statement of “Elevating industries, one business at a time, through service, innovation, and education!”

In addition, Nathan Mayfield is a member of Forbes Business Council and regularly contributes articles and other important information for the hospitality industry on that platform.

STEVEN NUNEZ WHITMAN PETERSON

Steve is a Principal at Whitman Peterson and responsible for the oversight of the multifamily and lodging investment platforms. He led the underwriting and due diligence of the firm’s investment in AutoCamp and oversees new acquisitions and developments, operations, and business plan execution of investments in that platform. While at Whitman Peterson, Steve has led the underwriting and closing of nearly $2.5 billion in new investments. Prior to Whitman Peterson, Steve spent five years at Barings Real Estate Advisers where he was responsible for the acquisition of new investments in the Western U.S. During his time at Barings, he was involved in the acquisition, underwriting, due diligence, and closing of over $2.0 billion in new investments. Prior to Barings, Steven was an analyst at Center Square Investment Management where he worked in acquisitions and was involved in the oversight of a $430 million portfolio. Steve is a licensed CA real estate broker and earned his MBA from the UCLA Anderson School of Management. He has a B.S. in Public Policy, Management, and Planning from the University of Southern California where he graduated magna cum laude. In his free time, Steve enjoys spending time with his wife, son, and daughter. He’s an avid sports car enthusiast, tuna fisherman, and overnight backpacker.

BLAKE SMITH WALDEN RETREATS

Blake Smith is founder and CEO of Walden Retreats, a luxury camping experience located along the Pedernales river in the Texas Hill Country. A Dallas native, Smith earned a BA in Political Science from the University of Georgia and an MBA from the Acton School of Business in Austin, TX. He co-founded Akola Jewelry, a social enterprise providing education and income to women living in rural villages in eastern Uganda. There he met his wife, Sarah, and was inspired to create Walden Retreats in 2017.

From design and construction to guest experiences and marketing, Smith aims to redefine the outdoor

DAVID SMITH FOUNDER & MANAGING PRINCIPAL, OUTSIDE CAPITAL

David Smith is an experienced hospitality industry investment professional and investment banker, and a recognized support of the growing outdoor accommodation industry.  As an advisor and principal, he has structured over $1.5 billion of hospitality real estate transactions, including several of the largest equity and debt financings in the outdoor sector.

Prior to establishing Outside Capital, David was a Senior Director at Whitman Peterson, a Los Angelesbased real estate private equity firm and a leading investor in traditional and alternative hospitality strategies. David was previously a Senior Director at RobertDouglas North America, Europe, Asia and Australia in the structuring of hotel real estate and M&A transactions.  Prior to joining RobertDouglas, he worked as a credit analyst at Macquarie Group in New York City.

David is a graduate of the Master of Management in Hospitality (Real Estate) degree at Cornell University and earned his undergraduate degree from the University of Sydney in Sydney, Australia. He has also studied at the Hong Kong University of Science and Technology. He is a member of the Cornell Hotel Society, the Urban Land Institute. And serves as an advisory board member of the American Glamping Association and Saira Hospitality.

experience, and bring a unique, unforgettable getaway to Central Texas. Smith is a third generation Texan who resides in Austin with his wife Sarah and their two boys. He is an avid cyclist, skier, BBQ enthusiast and lover of the outdoors.

Rooted in a deep love for the great outdoors and providing environments for people to create memorable experiences in, Smith has created something that combines the two. Named after Henry David Thoreau’s classic novel Walden, the property showcases Smith’s love for the countryside and how he hopes Walden Retreats can be a place of solitude, relaxation, and comfort for guests. This is the first of Blake’s anticipated portfolio of luxury camping properties, which will all have the common goal of providing a welcomed escape from the city.

WHITNEY SCOTT VP OF CORPORATE STRATEGY, KOA

Whitney oversees operations, business growth and development for Terramor Outdoor Resort, as well as all marketing efforts for Kampgrounds of America (KOA).  Whitney manages a multi-milliondollar budget while directing brand architecture, strategy and partnerships, as well as marketing technology, digital media, loyalty programs and international marketing. She also oversees the marketing and brand development for the KOA’s Owned and Operated Campgrounds.

A Montana native, Whitney received a degree in PR from Boston University while concurrently earning a gemology technical degree from the Gemological Institute of America. She went on to receive an MBA from the University of Montana. Whitney honed her marketing skills working for a variety of diverse businesses including The International Diamond Exchange and TerraEchos, a government contractor that developed big data solutions for security applications. In 2013, she joined KOA, quickly rising through the ranks and was named CMO of Marketing in early 2021 and COO of Terramor Outdoor Resort later that summer. Whitney was instrumental in the concept and launch of Terramor Outdoor Resorts.

As interest in outdoor experiences continue to accelerate, Whitney is excited about the future. “We’re focused on honoring the traditions of camping while also reinvigorating the business with new technology, innovative ways to make the outdoors accessible for everyone and new thinking. It is wonderful to be a part of an organization that promotes an appreciation for the outdoors in individuals; it’s an exciting time.”

ZACH STOLTENBERG DESIGN LEADER, CLOCKWORK ARCHITECTURE AND BRANDING

Zach’s greatest strength as a Design Architect is revealed in his relationship with clients. With Clockwork Architecture and Branding since 2020, Zach leads our Outdoor Hospitality studio and works with dozens of clients across the country in the Camping, Glamping, Resort, and RV markets.  Zach helps translate a client’s vision into reality. He guides them through the design process with an equal emphasis on the overall sense of space, the customer experience, and on the smaller details, making the end solution personalized specifically and perfectly for the client’s needs. Clients enjoy Zach’s patience and openness, his knowledge base, and his never-ending commitment to the success of their project. Zach’s experience with sustainable design solutions enable

our clients to enjoy a finished building that is not only beautiful and functional, but affordable to maintain and operate as well. Zach influences the larger conceptual processes of many projects within the studio and is also deeply involved in our professional development program.

An alumnus of the University of Kansas, Zach has honed his career in many areas: big box retail, mixeduse, multi-family high-rise, educational facilities, high-end custom residential, historic and adaptive re-use, and traditional hospitality prototype development work. Since establishing the Outdoor Hospitality studio in 2020, Zach and his team have completed design work on over 30 different resort, glamping, and RV projects across the country.  Zach’s creative design approach and deep understanding of project conception make him a valuable asset to our design team. Within the boundaries of extremely tight budgets and stringent program requirements, he remains committed to excellence in design.

Outside of the office, Zach enjoys spending time with his wife and 4 kids, cheering on the Jayhawks, playing board games, traveling, and working in their vineyard outside of Tonganoxie, Kansas.

SPEAKERS

SARAH RILEY PRESIDENT, THE GLAMPING ACADEMY

Sarah Riley has helped thousands of glamping owners design their dream businesses and the lifestyles they want throughout Europe, Canada and the Americas. Think treehouses, safari tents, domes, yurts, pods and tipis, and you’ll get the idea.

As a consultant and CEO of The Glamping Academy, she uses her experience to help launch ideas quickly, start earning immediately and get ahead of the competition, without sacrificing life goals or the environment.

She is the host of “The Business of Glamping And Unique Holiday Rentals” Podcast, and the new “Glamping Show Americas” Podcast. She also leads one of the largest business support communities in the industry and is invited to travel the world to talk on these topics.

EXHIBITORS 2023

Acli-Mate Formulations

Booth: 715

234 N Main St, Suite 3E 300, Gunnison, CO 81230

 866-641-5361

 acli-mate.com

Acli-mate is an all natural drink mix formulated to help with altitude sickness. Acli-mate also promotes overall hydration, immune support, and post-exercise or hang-over recovery. Allergen and caffeine free, with little sugar and no artificial coloring or preservatives. Colorado Company.

Advanced Outdoor Solutions

Booth: 109

900 Pine Island Road SW, Unit 202, Cape Coral, FL 33991

 800-579-9796

 advanced-outdoor.biz

Advanced Outdoor Solutions is a full-service Consulting and Third-Party Management Service specifically focused on Outdoor Hospitality. AOS is led by a team of professionals committed to your resort’s success. Coming out of the Marriott world, we take hotel thinking and practices into the great outdoors. Check out our website to see all AOS can bring turn your “Dreams into destinations.”

American Glamping Association

Booth: 102

1745 Shea Center Drive, 4th Floor, Highlands Ranch, CO 80129

 720-641-4622

 americanglampingassociation.net

Our mission is to drive growth opportunities for new and existing glamping businesses by creating a strong community and network which provides education, tools and resources to your one of kind business. The association serves those that are thinking of starting their first glamping business all the way up to the industry leaders. We provide access to a strong network that becomes the key foundational element to all organizations. Built by industry leaders to help elevate each and every new business to reach their full potential.

Ameris Bank

Booth: 222

1412 Castle Ct, Unit C, Houston, TX 77006

 281-384-2595

 brucehurta.com

Ameris Bank offers the SBA and USDA federal small business loan programs nationwide for financing RV parks, campgrounds, glamping resorts, marinas, RV/ boat storage facilities, and other Outdoor Hospitality properties. These loans have lower down payments and longer repayment terms than conventional bank loans. We offer SBA loans from $400,000 to $5 million, and USDA loans from $500,000 to $25 million. Loan proceeds may be used for:

• Business acquisition • Business expansion

App My Community

Booth: 114

60 Fourfield Drive, Troy, MO 63379

 636-459-5161

 appmycommunity.com

App My Community is a customized mobile app provider for Resorts and Campgrounds. Features include push notifications, activity listings, and customized forms that can include photos and digital signature. Other features include an In-app store, time-booking tools, and searchable maps. Guests will download your app by your property name on both Android and Apple. Need to announce the pool is closed due to weather? Want to offer guests the ability to book recreation equipment? Looking to increase your firewood sales? Put all of your seasonal forms in one easy-to-find place!

Arizona Association of

RV Parks & Campgrounds

Booth: 106

2158 N Gilbert Rd, #116, Mesa, AZ 85203

 480-351-7178

 gocampinginarizona.com

Big Rig Media LLC

Booth: 714

78138 Calle Tampico, Suite 130, La Quinta, CA 92253

 866-524-4744

 bigrigmedia.com

BookOutdoors

Booth: 309

1624 Market St, Ste 226, Denver, CO 80202

 856-348-5570

 bookoutdoors.com

BookOutdoors is the fastest-growing and most sought-after destination for booking outdoor accommodations. For campgrounds, RV parks, and glamping resorts, BookOutdoors offers increased visibility, streamlined bookings, and access to a vast audience of next-generation travelers, boosting occupancy rates and revenue without the need for extensive individual marketing efforts.

Branch Out Ventures

Booth: 122

1745 Shea Center Drive, 4th Floor, Highlands Ranch, CO 80129

 720-310-7414

 branchoutventures.com

We make it easy for you to build or start a glamping business. With our tailor-made marketing, distribution, rate strategies, account management, and development services, you can increase your revenue and spend more time on the parts of your business that you love.

Bushtec Safari

Booth: 1000 - 1001

7078 Peachtree Industrial Blvd, Suite 100, Norcross, GA 30071

 770-884-2462

 bushtecsafari.com

Bushtec Safari is synonymous with outstanding quality, sheer luxury, innovative design, and unsurpassable expertise. We turn dreams into reality. As part of the Canvas and Tent group, we are the world’s leading tent manufacturer and supplier of luxury canvas glamping tents. Manufactured in our state-of-the-art factory in South Africa, our tents are spread around the globe in well-known resorts, safari camps, luxury lodges and other exciting destinations.

Business Finance Depot

Booth: 301

7029 Norne Lane, Mount Nora, FL 32757

 800-788-3884

 businessfinancedepot.com

Our company specializes in providing financing for new and existing RV Parks and campgrounds using SBA and USDA loans and equipment financing. Glamping structures can be financed using either an SBA loan if the property is unencumbered or using equipment financing if there is mortgage on the property. Paul Bosley is the finance instructor for ARVC’s National School and Perspective Owners Workshop. Paul is also a contributing author for Woodall’s Campground Magazine.

Byer of Maine

Booth: 233

237 Range Hill Road, Poland Spring, ME 04274

 207- 866-2171

 byerofmaine.com

Since 1880, Byer of Maine is the oldest supplier of quality folding wood tables, chairs, stools & wood cots for your glamping business.

Cairn Consulting Group

Booth: 713

28 Black Brook Road, Bryant Pond, ME 04219

 207-409-0929

 cairnconsultinggroup.com

California Outdoor Hospitality Association

Booth: 113

PO Box 5648, Auburn, CA 95604

 530-885-1624

 campcalnow.org

• Partner buyout

• Business startup including new construction • Refinance existing business debt for better repayment terms.

The California Outdoor Hospitality Association is one of the nation’s leading associations for RV park, campground, outdoor resort, and glamping establishments. As a non-profit, CalOHA relies on member support to as we leverage our frontline knowledge of the industry to provide our constituents with the tools, resources, and programs they need to be successful, while promoting growth and development of the outdoor hospitality industry.

EXHIBITORS 2023

CampSolutions USA

Booth: 612

Gildenweg, Emmeloord, 8304BD Netherlands

 campsolutionsusa.com

Experience, comfort, quality, creativity and service. At CampSolutions USA, powered by Campsolutions, you will find that our tents will suit the needs of you or your customers and users. Our experienced team is at your service with the dedication and expertise you can expect when purchasing high-quality glamping and safari tents.

Campspot

Booth: 125

38 Commerce Ave SW Suite 200, Grand Rapids, MI 49503

 616-226-3135

 software.campspot.com

Campspot, the industry’s leading campground management and reservation software, empowers campground owners to grow their businesses while delivering a modern online booking experience for guests. Created by campground owners for campground owners, Campspot is setting the standard for what the best all-in-one management system can be with smart features that streamline operations and uncover new revenue opportunities. Learn more at software. campspot.com.

Casablanca Payments

Booth: 305

245 West 104th Street #4E, New York, NY 10025

 203-253-7259

 mpiprocessing.com

Casablanca Payments excels at improving lodging organizations’ bottom line through significant cost saving opportunities and highly personal white glove service. Our seasoned hospitality and payments industry veterans know how to cut costs efficiently. Hidden costs pile up without your knowing, so let Casablanca cut them at the roots! We are the only credit card processing company founded by an actual innkeeper and graduate of The School of Hotel Administration at Cornell University.

Cavco Park Models, Cabins, and Tiny House RV’s Booth: 1004

10250 W Montebello Ave, Glendale, AZ 85307

 800-622-8260

 parkmodels.com

Our manufactured homes, modular homes, cabins and park model RVs are precision built in controlled indoor environments at an attractive value and within shorter completion times than on-site construction methods. Our homes are available to the public through independent local dealers and company-owned retail model centers across the country. We customize styles and specifications for the exclusive use of land/lease communities, subdivision developers, resort properties and workforce housing.

CCF BANK

Booth: 326

8425 State Hwy 38, Caledonia, WI 53108

 715-577-2320

 ccf.us

National Campground Lender that offers Real Estate financing for acquisition, construction and expansion of campgrounds, RV parks and Glamping. Loan Amounts from $2 MM to $20 MM -Loan to values up to 70% with typical amortizations 20-25 years -Flexible fixed rate options from 5 to 10 years and terms from 5 to 25 years. Our professional team has more than 35 years’ industry experience and can help provide the capital and resources needed to help your park grow and expand.

Cedar Bound

Booth: 808

2715 Courtland Street, Duluth, MN 55806

 218-216-7959

 cedarbound.com

Where modern cabin meets luxury tent. At Cedar Bound, we craft innovative glamping structures for resorts, glampgrounds, and outdoor retreats. Our unique year-round Hybrid structures bridge the gap between modern cabin + luxury tent, offering creature comforts while still providing connection to nature, along with design-driven indoor/outdoor living space. We’re a small family business based in Duluth, MN & available worldwide. At this year’s show, come explore our newest structure: The Tent!

Century Chemical Corp.

Booth: 112

28790 County Road 20, Elkhart, IN 46517

 centurychemical.com

Go green off-grid with new enzyme-based SUPREME GREEN toilet/tank cleaners and Blue Max Glitter Glamping Edition! Our products are proudly manufactured at our facility in Elkhart, Indiana. From our innovative Bio-Tab® septic solution to our flagship Travel Jon® line, we provide sanitation solutions using the highest quality standards.

Cloudbeds

Booth: 708 3033 Fifth Avenue 100, San Diego, CA 92103

 858-345-5316

 cloudbeds.com

Founded in 2012, Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types across the globe. Learn more at www.cloudbeds.com

CO Campground & Lodging Assoc (CCLOA)

Booth: 325 Leadville, CO 80461

 970-573-0320

 ccloa.org

Colorado’s professional trade association for those serving in the outdoor hospitality industry, from glamping to basic tent camping, and everything in between. We support our members with local, state, and national advocacy. We promote camping in Colorado. We support our members through education, networking, and the pooling of resources, and we’ve been doing so for over 50 years. Decades of evolution in the world and society means CCLOA has also evolved over the decades. Connect with others in your field!

Conestoga Wagon Company

Booth: 1100, 1101, 1102, 1103, 1105 46 East 2nd North, PO Box 173, Bloomington, ID 83223

 307-277-0525

 conestogawagons.com

Conestoga® Wagon + Shower Houses + Canvas Tents = Glamping Resort.

Our company designed the Conestoga® Wagon for glamping in 2015 and it has become a successful accommodation across the US in 26 states. Our wagons can be configured with a king size bed for couples or families with the addition of one or two sets of bunk beds.

We also offer turn-key shower houses delivered to you on a flatbed truck ready to hook-up to your existing utilities. Our luxe glamping tents have an attached turnkey.

Cosmotec/East Domes

Booth: 907

Josefa Ortiz De Domínguez, Santin, 50205, San Diego De Los Padres Cuexcontitlán, Méx Toluca, Toluca C.P., Estado de México 50205

 domosgeodesicos.com.mx

Empresa 100% mexicana dedicada al diseño y fabricación de estructuras geodésicas con las mas altas normas de calidad y seguridad. 100% Mexican company dedicated to the design and manufacture of geodesic structures with the highest quality and safety standards.

Cowboy Cauldron Company

Booth: 1117

58 Virginia St Salt Lake City, UT, Salt Lake City, UT 84103

 833-244-3473

 cowboycauldron.com

Cowboy Cauldron manufactures The World’s Finest Fire Pit & Grill, as well as a selection of accessories for cooking and entertaining. Available in four sizes to fit any space or lifestyle, Cowboy Cauldron is perfect for commercial applications. Versatile, durable, functional, versatile, and portable, our Cauldrons are prominently featured in hotels, restaurants, vineyards, campgrounds, and resorts worldwide.

EXHIBITORS 2023

Creekside Mallow Co.

Booth: 332

510 Main St, Caldwell, ID 83605

 208-571-4974

 creeksidemallow.com

Indulge in nature’s sweetness with Creekside Mallow Co, a gourmet marshmallow company. We blend passion with flavor, crafting exquisite marshmallows perfect for outdoor escapades. Elevate camping and glamping experiences as our marshmallows toast to golden perfection under starlit skies. Adventure meets decadence in every bite, kindling bonds around the fire. Explore a world where nature and luxury converge, where marshmallows become memories of wilderness and comfort.

Crossover Lodge

Booth: 900,901

Minervum 7049 Breda, 4817 ZL, Netherlands

 +31 76 210 0401

 crossoverlodge.com

The Crossover Lodge is a product registered by Creative Structures Holding B.V. Since 2009 Creative Structures has been a global player in the production and distribution of tent structures, furniture and flooring within the hospitality, leisure and event industry. We offer distinctive, high-quality and innovative products with an eye for design and safety.

CRR Hospitality

Booth: 116

2800 Niagara Lane N, Plymouth, MN 55447

 928-554-7710

 crrhospitality.com

CRR Hospitality Management specializes in enhancing the operations and profitability of outdoor hospitality properties. Our team of experienced professionals have the skills and knowledge needed to manage all aspects of your property. Evolving the industry for the modern world. We’re the partner you need on the journey to success. Our third-party management services are tailored to each property’s needs and goals. This ensures you get the help you need to reach your goals.

Davis Tent

Booth: 101

4635 Jason St, Denver, CO 80211

 877-355-2267

 davistent.com

Since 1955 we have been manufacturing tents and hunting elk here in Colorado. Our years of experience in the field have helped us to determine the key features needed to make quality outdoor tents and gear. So, whether you call it a canvas tent, wall tent, hunting tent or outfitter tent you can rest assured because we have been making tents and other canvas-related products to the highest of standards for over 60 years.

De Waard Tenten

Booth: 906, 908, 809 308 41 street SW, Edmonton, AB T6X 2L8

 780-887-0675

 ejhevents.ca/de-waard/

De Waard Business has been known for years for its unique tents and accommodations for campsites, glamping, holiday parks, events, and festivals. More than just a tent A De Waard tent is a tent for life. Whether you’re at the same campsite every year or whether you are traveling around the world, unzipping a De Waard tent feels like coming home. Our range of beautifully designed, unique, and handmade tents offer unmatched manufacturing quality, producing one of the most durable leisure tents on the market.

Denver Tent Company / Colorado Tent Company

Booth: 617, 611, 613, 609, 615 10975 E 55th Ave, Unit D, Denver, CO 80239

 303-399-3232

 denvertent.com

Since 1890, The Denver Tent Company / Colorado Tent Company have been providing the highest quality canvas tents and other fabric products available. 100% handmade in the USA, using techniques perfected over a century. If it is made of fabric, we can make it! We specialize in custom projects and bringing your ideas to fruition

Domes/Cosmotec

Booth: 905 Miramar, FL

 954-394-2531

 eastdomes.com

East Domes LLC is a company dedicated to the importation and distribution of geodesic domes from Mexico across the United States and the Caribbean. All of our domes are manufactured by the company Domos Geodesicos Cosmotec and adhere to the strictest quality control standards. Each dome comes equipped with a galvanized steel frame, a premium PVC cover, Three Porthole-Style Windows, Door Frame/Entryway, Curtain, and Floor Anchorings. We also offer insulation, chimney’s, stoves, and other accessories at an additional price so you can customize your dome as you wish. We are Cosmotec’s exclusive representatives in the United States and as such we will make the process of getting your dome as easy as possible.

Dwell Maison, Llc

Booth: 608

233 East Wacker Drive 2011, Chicago, Il 60601

 720-504-5000

 dwellmaison.com

“Imagine designing a custom tiny home or glamping tent to your exact, personal, specifications. Dwell Maison can turn your vision into reality.” It takes a special skill to turn ideas into living, breathing, functional dwellings. We’ll work with you every step of the way, from initial conceptual renderings, through the mock-up process, to the final build. 100% designed and built in the USA.

Eco Structures Australia

Booth: 801, 803, 805

24 Marine Terrace, Fremantle, WA 6160 Australia

 ecostructures.com.au

Eco Structures Australia designs, manufactures, and supplies cost-effective, environmentally sustainable glamping accommodation. Each structure is designed to help resort owners and operators capitalize profitably on the rapidly growing glamping industry while delivering the modern traveler a luxurious, one-of-a-kind experience.

Ekodome

Booth: 1008, 1009, 1010, 1011

124 Kane St, Brooklyn, NY 11231

 646-847-5167

 ekodome.com

Ekodome offers the glamping world a stylish, sturdy, hard-panel geodesic dome experience. Ekodome creates an all-season dwelling experience that is safe, secure, and can even withstand hurricanes - unlike glamping tents or fabric domes. The flexibility to customize the design and add interior modules makes Ekodome the perfect choice for glamping businesses. Indulge your guests by building better glamping spaces with Ekodome.

EZ Treat, Inc.

Booth: 914

PO Box 176, Haymarket, VA 20168

 703-753-4770

 eztreat.net

Our products provide advanced secondary treatment to protect and prolong your wastewater systems. Every aspect of a project’s design and installation is rigorously vetted with state, local and federal environmental regulations to insure / guarantee success of your project. Our products are so efficient that some regulatory agencies reduce the required drainfield size, reduce vertical and horizontal setbacks, and even eliminate the need for a reserve drain field.

FDomes Glamping

Booth: 1211

Kolbaskowo 148, Kolbaskowo, West Pomeranian Poland 72-001

 91 813 67 27

 fdomes.com

FDomes Glamping is a brand created from passion in 2016. However, our roots go back to 2008 when we launched Freedom – World in a Sphere. Since then, we have delivered hundreds of geodomes all around the world. We have cooperated, i.e. with Google, Mercedes-Benz, Audi, Ford, amazing Lady Gaga and we delivered our structures for Ridley Scott’s “The Martian”. Privately we love travelling, we feel the bond with nature, and we always seek new places to discover. That is why we decided to launch a product which will combine our passions – FDomes Glamping.

EXHIBITORS 2023

Firefly Reservations

Booth: 118

717 N. Harwood St. Suite 2400, Dallas, TX 75201

 656-347-3359

 fireflyreservations.com

Firefly Reservations specializes in providing an all-in-one booking system designed to streamline your RV parks and campground operations. Our innovative reservations software puts your campground on autopilot, automating tasks like accepting online reservations, processing payments, and sending email reminders.

Fireside Lodge Furniture Company

Booth: 130

30773 Patriot Avenue, PO Box 665, Pequot Lakes, MN 56472

 218-587-8733

 firesidelodgefurniture.com

Fireside Lodge Furniture is the nation’s largest manufacturer and wholesale supplier of handcrafted rustic wood furniture specializing in serving retailers, hospitality accounts, interior designers, and campgrounds and resorts.

FlatSpot Rentals

Booth: 104

3120 Latrobe Dr, Suite 270, Charlotte, NC 28211

980-219-4799

 flatspotrentals.com

Flatspot Rental Services provides temporary flat surfaces with a permanent look. Add profitable space to your business or expand the functional area of your property without the need for permits, down time and the commitment of new construction. Our platforms can be used for tents, RV parking or campsites, as well as elevated flooring for seating and dining applications. When used as designated paths our units protect environmentally fragile areas and can be made ADA compliant.

Freedom Yurt Cabins

Booth: 1109, 1111

3200 Rd 101 Bldg. 10, Sidney, NE 69162

 417-861-7196

 freedomyurtcabins.com

We manufacture complete wooden yurts for simple, comfortable, and affordable tiny living. Go from kit to cabin in 3 to 5 days! Discover the benefits of wood walls, log rafters, real windows, full insulation, and other unique features.

Frontier Camping USA/RightSizing For Finacial Freedom

Booth: 718

117 Tree Shadow Ln, Whitney, TX 76692

 214-405-8809

 frontiercampingusa.com

Frontier Camping USA stands as a visionary trailblazer, carving unique paths within the realm of outdoor hospitality. Our primary focus revolves around creating enchanting glamping resorts that redefine luxury and adventure. At the heart of our endeavor is our flagship gem, Rolling Sky Ranch, a testament to the seamless fusion of natural beauty and opulent comfort.

Galanter & Jones

Booth: 813

175 Barneveld Avenue, San Francisco, CA 94124

 415-937-0336

 galanterandjones.com

Galanter & Jones is a design + fabrication studio run by brother/sister duo Aaron and Miranda Jones. Founded in 2012, we debuted with a line of heated outdoor seating, the first of its kind.

Gather Grills

Booth: 911

4624 Old 19 S Ellaville, GA, Ellaville, GA 31806

 404-819-5311

 gathergrills.com

Ginast Outdoor Wellness

Booth: 717

1424 Sumter Lane, Melbourne, FL 32904

 561-716-6458

Glamping Bookkeepers

Booth: 211

Salt Lake City, UT 84106

 385-246-3918

 specialtybk.com/glamping-bookkeepers

Glamping Bookkeepers gives business owners actionable insights into their financials to promote profits and improve efficiencies. Our team of experienced accountants reduce the time and stress of tediously managing your books, propelling you toward your financial goals. We believe building authentic relationships based on timely communication and honest feedback enables our clients to truly “own” their business (and not their business owning them!).

Glamping Hub International, Inc.

Booth: 1014

1389 Center Dr Suite 200, Park City, UT 84098

 415-378-3050

 glampinghub.com

Glamping Hub is the leading booking platform that specializes in luxury and unique outdoor

accommodations across the globe. List your property at GlampingHub.com, for free, and connected with guests looking for an outdoor experience like yours! Glamping Hub has partnered with over 8,000 host from over 100 countries and these host get exposed to 1 million monthly unique guest across our website and our new mobile app! Don’t miss out on the opportunity for this free promotion of your property.

Glamping Supply Company

Booth: 1012

318448 8th Line NE, Melancthon, ON L9V 2K3

 800-800-2811

 glampingsupplycompany.com

Glamping Supply Company brings a collection of products sold to the glamping industry by Dundalk LeisureCraft Inc. Our signature indoor and outdoor leisure products can now be customized to meet your unique glamping needs. We can custom building glamping barrels or structures, yurt furniture and seasonal glamping furniture including outdoor showers, sauna, wood fired hot tubs and so much more.

GLAT USA LLC

Booth: 601

104 Rodeo, Marble Falls, TX 78654

 512-557-8762

 glatusa.com

With a rich background spanning manufacturing, engineering, design, and project management, Glat USA collaborates with global brands, operators, landowners, and developers to create world-class glamping destinations. Our mission is to deliver inventive and economical solutions within the hospitality and glamping sectors.

Glitzcamp USA

Booth: 228

405 Via Chico Suite 1, Palos Verdes Estates, CA 90274

 310-567-5618

 glitzcamp.com

Glitzcamp USA is a dedicated manufacturer providing high quality glamping tents for campgrounds and resorts. Our parent company, Shelter Structures, is a world leader in manufacturing clearspan tent structures designed for a wide range of projects and events. We bring our expert manufacturing allowing Glitzcamp to create some of the most unique glamping structures in the industry. Give us a call to further discuss your glamping project!

Global Glamping

Booth: 701

5191 Eastside Hwy, Stevensville, MT 59870

 406-369-5439

 glamping.global

EXHIBITORS 2023

Great American Direct

Booth: 320

115 E Bulifants Boulevard, Williamsburg, VA 23188

 757-229-0567

 greatamericandirect.com

Your glamping experts at factory direct pricing! Mattresses • wipe downs • mattress protection • futon frames & mattresses • pillows & linens • sleep sofas • outdoor furniture

Groovy Yurts Inc.

Booth: 811

20845 McCormick Road, Alexandria, ON K0C 1A0

 888-476-6899

 groovyyurts.com

Welcome to Groovy Yurts! We import authentic Mongolian yurts, and distribute them across North America... and the rest of the world. We take great pride in being the direct link between our Mongolian partners and our customers. Our Groovy team is passionate about sharing Mongolian culture and centuries-old traditions. If you are ready to begin yurt journey, you’ve come to the right place. Join our Groovy Delivery Tour for the ultimate setup experience.

Hangzhou Ultimate Tribe

Outdoor Technology Co.,Ltd.

Booth: 1210, 1212

Flat 1-102, No.318 Fangshan, Yuelian Village, Jinhua Town, Xiaoshan Hangzhou, Zhajiang, China Zhejiang 311200

 178 5828 6405

 ultimate-tent.com

Hangzhou Ultimate Tribe Outdoor Technology Co., is professional in designing and manufacturing high-quality safari tents and inflatable tents. Back supported by highly professional technicians and long years skilled workers, we are producing to offer you the excellent one station solutions, including luxury tent, wooden floor, and fly sheet. Each product can be tailored according to your special requirements and your budget, to make sure everything is exactly as you would wish. Our aim is to provide you with high-quality products along with a professional service to make sure all events or applications can be arranged as ultimately as possible.

Harmony Domes

Booth: 700

5020 Acoma St, Denver, CO 80216  720-702-3663

harmonydomes.com

Harmony Domes is the first United States based company to offer “Geodesic Glamping Domes” for use for single units, rentals, commercial events or multi unit resorts. Our Eco-Domes have a minimal impact on our environment yet offer 4-5 star hotel amenities for our guests. Harmony Domes can be customized to your perfect size and amenities too.

Harvest Hosts / CampersCard

Booth: 315

1300 N Frontage Rd #1594, Vail, CO 81657

 harvesthosts.com

Harvest Hosts connects over 225,000 self-contained RVers to a network of thousands of small businesses (“Hosts”). Hosts simply offer RVers a one-night stay on their property, and, in return, RVers patronize the business while spending the night through the purchase of goods, services, or experiences. Our program is a cost-free opportunity and 100% of the money spent onsite goes straight to the Host. We have over 4,800 businesses on our platform already and are looking to continue to add more unique properties to our platform.

Hekipia America - French tiny houses

Booth: 913

1139 Lehigh Avenue, Suite 650, Whitehall, PA 18052

 484-566-9239

 hekipia.com

Our first french-american model, the “roulotte” is the perfect solution for a break while you unwind in a functional and eco-friendly accommodation. Movable, this park model RV can come with you in a nomadic way of life or simply give a new air to your vacations ! Investing in our HEKIPIA Tiny House solution is a guarantee of quality and durability. A unique and sustainable investment which is the result of our solid expertise!

HoneyTrek

Booth: 1002

Nomadic, NY 10018

 212-239-1013

 honeytrek.com

Glamping Consulting & Creative Services. Drawing from their multifaceted skill set as glamping authors, social media influencers, and marketing professionals, the Howards will help you take your glamping business to the next level. Whether you are a new camp looking to hone your vision or an established brand trying to attract more business, the Howards offer workshops and consulting tailored to your needs. Learn more about their services at www.HoneyTrek.com/Glamping

Horwath HTL

Booth: 804

60755 River Bend Drive, Bend, OR 97702

 415-728-6777

 horwathhtl.com

Providing professional outdoor hospitality advisory services to site owners/developers, branded operators and industry specific investors.

iCamping, llc

Booth: 814

852 Seminole Way, Redwood City, CA 94062

 650-649-5520

Introducing Icamping (DBA Landscamper): Where Nature Meets Unforgettable Glamping Experiences.

Immerse yourself in breathtaking landscapes while enjoying the comforts of home. Explore our collection of premium tent structures, including geodesic domes, wood frame pods, tipis, yurts, and trailers. Each structure embodies innovative design, cozy ambiance, and all-weather performance. Elevate your outdoor experience with our top-tier offerings.

Impulsify

Booth: 127

3575 Ringsby Ct. # 326, Denver, CO 80216

 303-883-2335

 impulsifyinc.com

We are a well hydrated, health conscious, snacking society who demands convenience and technology in nearly every aspect of our lives. lmpulsify embraces these consumer facts and creates technology driven, creatively designed, self-service retail markets for a variety of commercial industries including, hotels, glamping sites, multifamily and more.

Infiltrator Water Technologies

Booth: 229

4 Business Park Rd, Old Saybrook, CT 06475

 800-221-4436

 infiltratorwater.com

For over 35 years, Infiltrator Water Technologies has sought to create new and innovative solutions for wastewater and water management. Today, Infiltrator manufactures a full line of products for water management and wastewater treatment needs up to 250,000 GPD. Products include potable water tanks, septic tanks, leachfield solutions, drainage materials, combined treatment and dispersal products, residential and custom-built commercial advanced treatment units.

iqoob

Booth: 1114

9971 Winding Ridge Lane, Davie, FL 33324

 754-232-7232

 zipmodular.com

Modular company. Our driving force is to have a new vision over the atmosphere of today’s housing. At iqoob, we base our work in the philosophy of building functional, attractive and accessible living units. We pride ourselves in delivering quality homes, no matter the size or quantity. Our experienced team of quality control staff always ensures a high quality of materials and workmanship.

Irontown Modular

Booth: 1112

1947 N Chappel Dr, Spanish Fork, UT 84660

 801-717-5868

 irontownhomes.com

Whether you’re interested in building permanent cabins, park models, or a small hotel we’ll help you build faster and smarter so your property can start earning you a profit quicker. Irontown has taken the next step in the evolution of modular construction by building high-end modular hospitality projects.

Jamestown Advanced Products

Booth: 310

2855 Girts Road, Jamestown, Ny 14701

 716-483-3406

 jamestownadvanced.com

Jamestown Advanced Products is a premier woman-owned sheet-metal manufacturer with over thirty-five years of experience and growth in Chautauqua County, New York. Jamestown Advanced specializes in a diverse catalog of commercial-grade site furnishings specifically targeted toward campgrounds, outdoor spaces, parks, universities, and municipalities throughout North America. Our catalog includes a diverse selection of benches, fire rings, grills, receptacles, and power solutions.

Kangaroo Jumper Inc.

Booth: 329

3212 Pinewood Drive, Arlington, TX 76010

 682-800-5151

 kangaroojumper.com

The Air-filled Kangaroo Jumper offers safe fun for kids of all ages. Durable PVC material is long-lasting and offers extra protection with unique anti-microbial coating. The perimeter of the Jumper is buried in a trench then filled with sand. The installation is permanent while allowing easy, safe access and egress for children of all ages. Available customization of graphics and Jumper sizes for all space requirements, with total quality control achieved by 100% in-house manufacturing.

Leavitt Recreation & Hospitality Insurance

Booth: 322

942 14th St, Sturgis, SD 57785

 800-525-2060

 lrhi.net

Helping outdoor recreation business owners navigate their insurance needs for over 45 years.

Leavitt Recreation & Hospitality focuses on insurance protection for the Glamping Industry nationwide. Our years of service-oriented experience and our ability to help you succeed in your industry make Leavitt Recreation & Hospitality Insurance the natural choice. We are backed by “A” rated insurance companies; the strong reputation of our co-owners, the Leavitt Group; and members of numerous regions.

Life inTents

Booth: 910, 912

525 3rd St. Suite 200, Lake Oswego, OR 97034

 971-220-8368

 lifeintents.com

Makers of 4-season canvas Bell Tents, Life Intents offers gorgeous and durable glamping structures. Their canvas weighs in at a whopping 11.5 oz. - the heaviest on the market! Known for innovative design, they offer the Stella stargazer model, the Timberline Exchange model with a built-in replaceable door, and their original Fernweh bell tent. Stop by their booth to see their latest innovation: the Zephyr - that has a built-in vented picture window.

Liri Tent US

Booth: 226

14 Hull St, Randolph, VT 05060

 802-728-3630

 liritentus.com

Liri Structures offers glamping tents to create an upscale glamping experience by providing luxury in the natural environment. Liri offers a wide array of glamping tents that are made to last with wood, aluminum and heavy vinyl covers. With Liri glamping tents you can create a cost-effective destination glamping experience that can be simple or luxurious and at one with the surrounding natural environment.

Living Intent Yurt Company

Booth: 1015

12146 Charles Drive Suite #9, Grass Valley, CA 95945

 530-270-9935

 livingintentyurts.com

Since 2017 Living Intent Yurt Company, LLC has been settled in the Sierra Foothills of Northern California, proudly offering quality handcrafted yurts to customers up and down the west coast, as well as wherever mail is delivered!

Loll Designs

Booth: 810

5912 Waseca St, Duluth, MN 55807

 877-740-3387

 lolldesigns.com

Based in Duluth, MN, Loll Designs is a designer/ manufacturer of durable, all-weather, outdoor furniture and accessories made with HDPE (high density polyethylene), partially from recycled plastics like milk jug containers and shampoo bottles. Using thoughtful, original designs and unique materials, Loll creates innovative, fun and high quality products proudly crafted in the USA.

Magnum Booth: 706

567 W 300 N, Salt Lake City, UT 84116

 magnumbikes.com

Magnum Bikes is a design-oriented bike company whose electric bikes are as powerful and durable as they are aesthetically pleasing. Headquartered in Salt Lake City, our mission is to create and distribute high-quality yet affordable electric bikes giving people of all ages and fitness levels equal opportunity and access to the wonderful experience of electric biking. Whether commuting in town or riding trails, a Magnum electric bike will deliver performance and style to keep riders moving faster and farther. Our full line of step-through and step-over e-bikes includes urban, folding, cruiser, cargo, and mountain e-bike models to fit the unique needs of every rider.

Marshall & Sterling Insurance

Booth: 123

110 Main Street, Poughkeepsie, NY 12601

 845-701-2532

 marshallsterling.com/campgrounds

As one of the largest independent insurance and risk advice agencies in the nation, Marshall & Sterling provides industry-leading Glamping and Outdoor Hospitality Insurance and Risk Advice solutions. Our sales team has over 100 years of campground insurance & risk advice experience. Our firm also provides customized administration, technology and extensive access to specialty campground carriers, including exclusive programs. Augmented by a broad spectrum of insurance, risk and wealth management, and financial planning offerings, Licensed in all 50 states.

Massimo Modular

Booth: 1215

3101 W. Miller Rd, Garland, TX 75041

 833-562-7463

 massimomodular.com

Massimo Modular provides beautiful and functional ecological homes that allow individuals to immerse themselves in their natural surroundings without sacrificing comfort. We use advanced technology and design to create a unique, sustainable living experience. If you’re looking for an environmentally friendly way of life, Massimo Modular is the ideal provider of beautiful, functional modular homes.

Mattress Firm

Booth: 221

10201 S Main St, Houston, TX 77025

516-861-7347

 mattressfirm.com/commercial-sales

Mattress Firm’s commercial division is proud to partner with countless Glamping, Camping and RV resorts around the U.S. We offer a solution to all your bedding needs by providing a robust mattress selection, wholesale pricing (with no minimum requirement) and nationwide delivery, just for starter.

Michael Best & Friedrich

Booth: 124 675 15th St. Suite 2000, Denver, CO 80202

 720-240-9515

 michaelbest.com

Michael Best & Friedrich is a full-service law firm with more than 350 lawyers and technical professionals who work in collaborative, interdisciplinary teams to serve our clients. Our mission is to act as a true partner from the outset. We work with companies and clients in multiple industries and advise on matters related to intellectual property, business formation, contracts, real estate, state and federal regulations, employment, litigation, and data privacy, among others.

EXHIBITORS 2023

Montana Canvas

Booth: 1104

110 Pipkin Way, Belgrade, MT 59714

 800-235-6518

 montanacanvas.com

Montana Canvas produces the highest quality glamping wall tents, aluminum frames, vinyl top flys, Outdoor gear and tarps made in the USA. We provide our customers with the highest quality products backed up by our legendary customer service. Our products are extensively field tested by experts and professionals who rely on our gear to provide them the best experiences for themselves and their customers. We have been in business in the Gallatin Valley of Montana for 35+ years supporting the community and providing an excellent work environment.

Mount Booth: 704

450 Park Ave S 3rd floor, New York, NY 10016

 720-308-5405

Mount enables you to connect to our marketplace of local vendors, activity providers, and tour operators to sell these experiences directly to your guest. In addition, we enable you to also offer stay enhancements which could be onsite firewood purchases, e-bike rentals, ATV rentals, and other amenities you’d like to sell to your guest. Mount enhances your overall guest experience.

NAI Outdoor Hospitality Brokers

Booth: 223

334 Sopris Circle, Basalt, CO 81621

 970-409-4885

 naiohb.com

Real estate professionals assisting clients with the purchase and sale of RV parks, campgrounds, and glamping retreats nationwide. We represent owners and investors in the acquisition and disposition of properties, focusing on the brokerage of glamping resorts, RV parks, and campgrounds for sale or purchase. Our industry contacts and extensive brokerage network, along with our energetic and proactive brokerage approach allow us to achieve superior results for our clients.

NewBook

Booth: 321

19800 MacArthur Blvd, Suite 374, Irvine, CA 92612

 310-855-3773

 newbook.cloud

We empower you to find more freedom and take control of your operations with our connected hospitality management system. Partnering with you to drive growth, streamline your day-to-day and provide memorable guest experiences is what we do

Newmediavr

Booth: 120 Fabianowska 46, Plewiska, wielkopolskie 62-064

 +48 505113863

 newmediavr.com

NewmedaVR provides high quality virtual reality project which fits very well to glamping industry. NewmediaVR create amazing interactive and immersive projects with the guides. The guide in the presentation can explain the most important features of the products, describe the company and underline benefits of them. In our projects you can also interact with the surroundings, thanks to that you can explore main benefit of presented product. All our projects work on mobile phones, tablets, desktop computers and also VR googles.

Nomadics Tipi Makers

Booth: 216

17665 Snow Creek Rd, Bend, OR 97703

 541-389-3980

 tipi.com

Making tipis with respect for authenticity and for the integrity of craftsmanship since 1970.

North America Mattress Corp

Booth: 232

11235 SE Hwy 212, PO Box 2109, Clackamas, OR 97015

 northamericamattress.com

North America Mattress Corp. manufactures mattresses for the Waterproof mattresses in the Glamping industry, as well as; Hospital, Semi-Trucks, RV’s, Home, and more! When it comes to specialty industries, we are one of the leaders. Utilizing technology to ultrasonically weld seams, pressure test designs for maximum comfort, plus compressing mattresses for reduced shipping cost. Each mattress is handmade in our Clackamas, Oregon facility with attention to detail and product quality. We are a veteran owned company.

Off Grid Energy and Supply Booth: 333

615 11th St SE Orange City, IA 51041-2313

 712-631-0307

 offgridenergyandsupply.com

We are a husband and wife team committed to sharing our love of nature with others. Our sustainable energy products for “glamping,” camping, and off-grid living allow you to live life to the fullest while leaving a smaller footprint. We understand that there is no “one size fits all” solution, and we will help you find the products that fit your unique lifestyle and needs. We are an authorized dealer for the products we offer and will bring them to you at competitive prices.

ÖÖD House

Booth: 1205, 1207

12321 Cutten Rd, Houston, TX 77066

 432-295-7117

 oodhouse.com

ÖÖD houses are beautiful, bold, stylish, and comfortable, yet what truly sets them apart from any other vacation houses is the breathtaking 180-degree view through the floor-to-ceiling mirrored glass facades. A purposeful design element that allows the exterior space to seamlessly integrate with its natural surroundings and creates a virtually non existent visual footprint. This has been our guiding philosophy — harmony with nature.

OOTW Experiences

Booth: 1216, 1218

106 Honeycomb Lane, Morrisville, NC 27560

 860-965-5435

Orenco Systems

Booth: 115

814 Airway Ave, Sutherlin, OR 97479

 800-348-9843

 orenco.com

Orenco’s technologies are based on sound scientific principles of chemistry, biology, mechanical structure, and hydraulics. As a result, our research appears in numerous publications, and our engineers are regularly asked to give workshops and trainings. Founded in 1981, Orenco has become an industry leader, with about 350 employees and some 330 points of distribution across North and Central America, Australasia, Europe, and Africa. Our systems have been installed in more than 70 countries around the world.

Original Sherman Cookers

Booth: 916

110 Industrial Drive, Holden, MA 01520

 shermancookers.com

The Sherman Cooker is a heavy duty, cast-iron fire pit with a cast iron grill attachment, backed by a lifetime warranty. The Sherman Cooker features a unique pole and clamp design, which allows the consumer to move the Cooking Grate up and down to control the cooking temperature, and around 360 degrees for the food to be loaded and served safely. The Sherman Cooker also burns wood or charcoal, offering versatility, accessibility, and the opportunity to explore infusing new flavors into your food. The Original Sherman Cooker is a social centerpiece that inspires conversation, togetherness and a laid-back style of primitive, open fire cooking. Our goal when engineering and manufacturing the Sherman Cooker was to produce the highest quality, most user friendly, longest lasting fire pit cooker on the market and we are confident that we have accomplished just that.

Outstanding Tent

Booth: 815

Marchandweg 45, Barneveld, 3771 MN

 outstandingtent.com

Welcome to the world of Outstanding! A world full of luxury safari tents, fully equipped lodges and the fastest service. That is what you get from us, while your guests get their well-deserved vacation. With us you can choose what you want: big or small, a lot of or little luxury, with or without a slide, box bed or maybe an extra floor. We take care of you from start to finish. Whether you want advice on which tent is best for your campsite or want us to build it as a turnkey delivery. • Lifespan of 10 years

• Fast delivery as our tents consist of separate parts • Personal advice: from design to realization • Good price/ quality ratio.

OxyLife Hyperbarics

Booth: 136, 703

3616 Cardiff Ave 212, Los Angeles, CA 90034

 310-902-2908

 oxylifehyperbarics.com

Hyperbaric oxygen therapy is a treatment used worldwide for a variety of conditions and diseases. It can be used as an exclusive treatment and in combination with other conventional and alternative treatments and therapy.

Pacific Yurts

Booth: 607

77456 Hwy 99, Cottage Grove, OR 97424

 800-944-0240

 yurts.com

As the original and leading manufacturer of modern yurts, Pacific Yurts provides unique spaces that create memorable experiences, so guests keep coming back. Combined with the comfort, charm and aesthetics, our premium quality and customer service help ensure your yurt rentals are a solid investment that will last for many years. Design and price a yurt using our 3D Yurt Builder at www.yurts.com.

Peak Energy Technology LLC

Booth: 328

243 Bent Creek Drive, Waxahachie, TX 75165

 888-613-7775

 peakenergytech.com

Peak Energy Savers help you recycle and reuse electricity while reducing your kWh usage 10-20% in your home or business. We have been in business since 2009; are in 49 states, Canada, Central America and the Caribbean. We guarantee if you are not savings 10% of your kWh usage, we will buy back your Peak Energy Saver. Typical savings is 15-20%. Peak Energy Saver are good for the environment. Every 1000 kWh you save, is Co2 equivalent of planting 17 trees. See Demo: www.peakenergytech.com.

PlainsCraft Covered Wagons

Booth: 800, 802

435 NW Independence Ave, Suite B, Topeka, KS 66608

 785-748-4588

 plainscraft.net

Handmade in the USA, right in the heart of Kansas, our company creates beautiful, full-sized, fully-outfitted covered wagons for outdoor hospitality providers, adventure travel destinations, campsites, agritourism venues, and pretty much anyone who seeks to offer a one-of-a-kind overnight experience visitors will never forget.

PriceLabs

Booth: 308

73 W Monroe St, 5th Floor, Chicago, IL 60603

 872-216-7152

 hello.pricelabs.co

PriceLabs is a revenue management solution that combines human control with best-in-class automation and market data to maximize revenue. We bring a data-driven approach, automation rules, and extensive customizations to manage pricing and minimum-stay restrictions for larger portfolios in bulk. This helps property managers increase revenues and save hours in the process.

Pull Start Fire

Booth: 716

268 London Bridge Rd, Virginia Beach, VA 23454

 757-615-2677

 pullstartfire.com

The easiest way to start a fire!

• No matches, no lighters • No Kindling

• Burns 30 minutes • Lights

R.J. Thomas Mfg. Co. / Pilot Rock

Booth: 121

PO Box 946, Cherokee, IA 51012-0946

 800-762-5002

 pilotrock.com

R.J. Thomas Mfg. Co. is the designer and manufacturer of the Pilot Rock® brand of park, street and camp site equipment, including: park benches, athletic benches, picnic tables, wheelchair accessible tables, trash & recycling receptacles & lids, bear proof trash receptacles and food lockers, bike racks, utility tables, lantern poles, charcoal grills, campfire rings, planters, wayfinding signs, custom signs & banners, ADA compliant products, and more. Made in the USA since 1959.

Rainier Outdoor Booth: 215

18375 Olympic Avenue South, Tukwila, WA 98188

 866-449-3246

 rainieroutdoor.com

Rainier Outdoor is your home for handcrafted yurts, canvas cottages, canvas tents, and tipis. We have been providing premium quality products to customers since 1896.

Reliable Tent And Tipi

Booth: 1013, 323

501 N 23rd Street, Billings, Mt 59101

 406-25-24689

 reliabletent.com

Reliable Tent and Tipi is located in Billings, Montana. We are proud to be serving the Montana and the Rocky Mountain region since 1945. We offer the highest quality and craftsmanship in the construction of all our products. All canvas products and frames are made in Montana. Our Glamping designs come from years of working with resorts, ranches, and private owners to provide a unique glamping experience. We pride ourselves in unique design, attention to detail, and highest level of professionalism.

ResNexus

Booth: 201

185 East 200 North Salem, UT 84653

 resnexus.com

ResNexus is an all-in-one property management software for any campground, vacation rental, or resort operating a reservation system. With unmatched support and industry innovation, ResNexus captures more reservations and gives you extra freedom to run your business efficiently and effectively.

rezStream

Booth: 208

3801 E Florida Ave, Ste 800, Denver, CO 80210

 303-872-0220

 rezstream.com

rezStream empowers glamping business owners with a Suite of Lodging Solutions and superior and personalized service that keeps you close to your guests. Our easyto-use solutions provide great value for any size and/or type of glamping business looking to grow revenue and simplify operations. rezStream has over two decades of lodging industry experience, having served 1000s of properties in the US with reservation software and marketing services.

RMS North America

Booth: 317

6155 Cornerstone Court East Suite 110, San Diego, CA 92121

 858-427-1200

 americas.rmscloud.com

As leading software for glampgrounds, RMS offers a flexible and scalable cloud-based reservation management solution to fit the needs of outdoor properties like yours. With 40+ years of software innovation, the feature-rich RMS technology is specifically designed to meet the unique needs of glampgrounds. We help properties streamline their day-to-day, increase bookings, and keep guests coming back. Our intuitive tools and constant innovation have made RMS a preferred software solution across the glamping industry.

EXHIBITORS 2023

Roamin Home Tents

Booth: 909

673 Innovation Circle # C1, Payson, UT 84651

 435-690-0776

 roaminhome.com

Say goodbye to the hassle of traditional wall tents and elevate your camping experience with the Nomad Wall Tent. Designed with easy one-person setup, compact packing, and a wood burning stove in the center for even heating, the Nomad Wall Tent provides superior shelter and comfort without the usual camping chores. Don’t let cumbersome gear hold you back - upgrade to the effortless camping experience of the Nomad Wall Tent.

Romeo Bravo Software

Booth: 214

18336 Edison Ave, Chesterfield, MO 63005

 970-439-4340

 romeobravosoftware.com

Romeo Bravo Software is a hospitality tech company offering premium reservations management, property management systems, (PMS), enterprise resource planning (ERP) tools, and online booking for the lodging, adventure travel, and outfitter industry. Our customer community includes owners and operators of allinclusive guest ranches, Orvis endorsed hunting and fishing lodges, top-quality adventure lodges, and luxury glamping destinations. Because we have been providing specialized software for over 25 years, we have unique knowledge and technology that can be used to increase the sales and profitability of your hospitality business.

Room & Board

Booth: 812

4600 Olson Memorial Highway, Minneapolis, MN 55422

 612-629-2166

 roomandboard.com/business

Room & Board for Business is our program for businesses and trade and contract professionals. Our Project Coordinators make your job easier with tailored services like customized delivery options, COM customization, free warehousing and invoicing and payment terms. You also get access to our business discount upon qualification.

Root Architecture and Development

Booth: 710

PO box 5 Indian Hills, Denver, CO 80454

 720-498-1925

 therootteam.com

Root Architecture and Develpoment practices

360 degree architecture, planning, real estate and development of unique experiential hospitality projects. We have over 50 years of combined experience delivering world class hospitality projects including Short Term Vacation Rentals, Master Planned Glamping Sites, and Boutique Hotels. We help clients fully envision their project with 3D visualization and then get them across the finish line of completion with white glove architecture service.

Rwood Booth: 605

338 Main St, Longmont, CO 80501

 720-592-4003

 rwoodco.com

Welcome to Rwood Co, the leading composite decking company based in Colorado, with our state-ofthe-art factory located in Mexico. At Rwood Co, we take pride in crafting premium decking and siding materials that not only enhance the beauty of your outdoor spaces but also contribute to a sustainable future.

Sage Outdoor Advisory Booth: 111

5113 S. Harper Ave, Suite 2C, Chicago, IL 60615

 312-291-1921

 sageoutdooradvisory.com

Sage Outdoor Advisory is a national leading provider of feasibility studies, market studies and appraisals in the outdoor resort industry. With decades of specialty expertise in this dynamic industry, we have the data and insight regarding the most current trends which drive supply and demand. Sage Outdoor Advisory’s mission is to empower our clients to create unique and thriving outdoor hospitality experiences. We are your trusted expert for both existing and new glamping resort development.

Samson Shower Systems

Booth: 224

128 St. Elias Drive, Burleson, TX 76028

 817-228-0619

 samsonshower.com

Here at Samson Shower Systems, we have taken a holistic approach to our shower solutions. From the initial design concept, we have focused on the entire product lifecycle and ecological impact to ensure we are part of the global natural resource solution and not the problem. Our products use advanced engineering to optimize resource consumption, provide users with a shower experience they want to tell others about and focus on reuse / recycling in lieu of creating landfill waste

Sarah Riley’s Glamping Academy

Booth: 711

PO Box 3003, Devon EX39 1DZ

 7815 680567

 inspiredcoursesvip.com

Sarah Riley from The Glamping Academy is presenter of the Glamping Americas Podcast. She is a business advisor and guest booking specialist with 20+ years of experience in global glamping and retreat industries. Now she shares what’s working, and how to duplicate the success of others, in her internationally acclaimed Masterclasses and community for accommodation hosts, that help start and launch their new glamping and retreat businesses worldwide.

Secret Creek Booth: 1003, 1005, 1007

1227 Mayfly Drive, Montrose, CO 81401

 970-240-2111

 secretcreek.com

Secret Creek: Makers of Colorado Yurts, Earthworks Tipis, and Destination Tents. We listen. We guide. We handcraft beautiful, versatile, durable structures. No other company offers a range of solutions for your glamping plans! When you call us or visit our website, you draw on over forty-five years of experience. Our success comes from making a quality product and treating people right. We believe in building customer relationships that grow over many years. Our sales guides ask the right questions and come up with the right solutions. Each structure will be right for your climate, budget, vision, and use. All products are hand-crafted in Montrose, Colorado by skilled craftspeople who take pride in their work. We ship our structures around the world, or we deliver them to our local customers. Secret Creek is the premier supplier of yurts, tipis, and luxury glamping tents to customers around the world!

Sky Web Network, INC

Booth: 110

2710 State St, Saginaw, MI 48602

 989-771-7515

 skywebwifi.com

Skyweb Networks is one of the leading Wi-Fi and AI Camera Infrastructure and service providers of the Camping Industry and service properties with our In house, patent-pending AI technology! Our patentpending technology allows not 100s but 1,000s of guests to actively connect and use the services deployed at each property without interfering with one another! To date, we have had a chance to collaborate with over 500 park owners, management companies, and investment groups to provide a 100% Guaranteed Wireless Service and 97% accurate coverage for each property with NO data constraints.

SLX Hospitality | Lodging Kit Company |

Booth: 327

13492 State Route 12, Boonville, NY 13309

 slx-hospitality.com

SLX Hospitality specializes in providing unique OS&E products for the boutique, historic and luxury hospitality industry. Our delivery method Boutique in A Box® features all your OS&E unit conveniently packed by guestroom making remodels, installations and new construction projects faster and more cost-efficient.

South Dakota Campground Owners Association

SDCOA

Booth: 325 PO Box 824, Pierre, SD 57501

 605-593-1557

 southdakotacampgroundownersassociation.org

South Dakota’s professional trade association for those serving in the outdoor hospitality industry, from

EXHIBITORS 2023

glamping to basic tent camping, and everything in between. We support our members with local, state, and national advocacy. We promote camping in South Dakota. We support our members through education, networking, and the pooling of resources, and we’ve been doing so for over 50 years. Decades of evolution in the world and society means SDCOA has also evolved over the years. Connect with “your people” in South Dakota!

TenCate Outdoor Fabrics

Booth: 212

P.C. Stamstraat 19, Nijverdal, Overijssel 7442ZA

 548-633-888

 tencateoutdoorfabrics.com

TenCate Outdoor Fabrics has a rich history of supplying high-quality technical outdoor textile products. Once started as a local producer in textiles, the company has now grown to be a global supplier of the finest quality outdoor fabrics. Ensuring user comfort is key from the start. Anyone who visits a campsite or an outdoor event can no longer ignore it. Tents (compact and large), trailer tents, caravan awnings, canopies, lodges, bungalow tents, festival tents: the canvas is in most cases dev eloped by TenCate Outdoor Fabrics. America and Asia have also discovered our canvases. Campers all over the world want optimal protection against sun, rain and wind. Outdoor living should be a pleasant experience, close to nature. TenCate Outdoor Fabrics makes supports it all. Our textile experience and knowledge of materials helped us to develop a breathable canvas that is waterproof and has had a mould-resistant treatment. TenCate Outdoor Fabrics continues to work on developing canvas and outdoor fabrics for tents and sun awnings on a daily basis. Canvas and outdoor fabrics with improved and new properties. To be produced in small quantities, completely to the wishes of each individual customer.

TengoInternet

Booth: 220

1800 E 4th St Ste 122, Austin, TX 78705

 512-469-7660

 tengointernet.com

Industry leader, TengoInternet designs, builds, and supports custom outdoor WiFi and connectivity solutions for management groups and owner/operators in the outdoor hospitality industry.  Headquartered in Austin, Texas, Tengo has been serving the industry in North America with award-winning service for over 21 years, building over 3000+ networks and serving over 6 million connected devices each year.  The types of properties we serve include private campgrounds, mobile home communities, outdoor malls, state and municipal parks, oil field housing, and smart cities. Not only is your network proactively monitored, Tengo assists with property and guest connectivity 24/7/365 with our US-based network operations center!

Tent Masters Booth: 1113

2010 Middlebrook Pike, Knoxville, TN 37921

 888-988-8368

 tentmasters.com

Tent Masters is the exclusive North American distributor for YALA Luxury Canvas Lodges based out of Knoxville, Tennessee. YALA has been around since 2009 and has been at the forefront of the glamping industry. YALA has paved the way for new innovations, designs, and luxury experiences. Together our mission is to bring their fantastic products to North America and to inspire outdoor enthusiasts to experience nature in a unique and comfortable way!

Tenthouse Structures Booth: 1108

18 Natal Street, Paarden Eiland, Cape Town, Western Cape 7405

 27 (0)21 461 2974

 tenthousestructures.com

Tenthouse Structures specializes in the design, engineering, supply and on-site assembly of iconic custom retreats, premium, tailored-to-brand resorts, and glamping camps.

Our flexible turnkey solutions include:

- Custom designed luxury resorts

- Custom designed signature tensile roofs

- Pre-designed ranges: T2 Modular; Expedition Camps; Fly Camps.

The BSC Group, LLC

Booth: 721

600 W Van Buren St Ste 204, Chicago, IL 60607

 312-224-8965

 thebscgroup.com

The BSC Group is a commercial mortgage brokerage firm with a specialty in RV Parks and Glamping properties. Since 2009, The BSC Group has delivered best-in-class financing solutions to owners, investors, and operators across the nation. Whether you are looking to purchase, construct, expand, or refinance your commercial property, The BSC Group can source the best loan available in today’s market.

The Dyrt Booth: 209

3519 NE 15th Ave, Portland, OR 97212

 503-804-1695

 thedyrt.com

The Dyrt is the top camping app and offers free bookings for properties. Allow The Dyrt’s 30 million users to reserve a site at your property and reach the biggest community of campers online. With the largest collection of campsites, photos, and reviews, The Dyrt is the go-to resource for campers planning trips. Properties that offer bookings on The Dyrt get priority exposure to visitors, meaning more revenue, all for free.

The Towne Law Firm, P.C.

Booth: 210 500 New Karner Road, Albany, NY 12205

 518-452-1800

 townelaw.com

Whether you are a large hotel chain, an owner of several recreational vehicle parks, a family-owned campground, or an outdoor venue, accommodation, or attraction like a glamping destination, The Towne Law Firm, P.C. (TLF) has the experienced team you need to help resolve your hospitality industry concerns. Our clients can rely on our talented team of attorneys with their proven record of accomplishment in hospitality.

The Xcite Group

Booth: 709

8055 E. Tufts Ave #240, Denver, CO 80237

 720-288-0539

 thexcitegroup.com

We’re Xcite! With over a decade of experience, we’re your partners in digital marketing. Specializing in outdoor industries, we craft tailored strategies, from PPC to web design. Transparency defines us—no secrets, just open strategies driving your success. Join us to conquer digital peaks. Contact us today, or visit our website at thexcitegroup.com.

ThomasUSAF Booth: 311

3060 Peachtree Road NW Suite 1855, Atlanta, GA 30305

 678-936-2805

 thomasusaf.com

Thomas USAF Group, established in 1979, has made a name for itself as one of the nation’s largest originators ($5 Billion +) of government guaranteed loans. We provide financing to businesses via the USDA Business & Industry, Community Facilities, REAP, SBA 7(a) and SBA 504 government guaranteed loan programs. Our niche is providing access to capital in underserved rural markets.

Ticket Chocolate Booth: 108

5915 Jetton Lane, Loomis, CA 95650

 916-626-1871

 ticketchocolate.com

At Ticket Chocolate, we believe that life’s best moments are often the simplest, which is the approach we take with our confections. We use only the finest ingredients, carefully handcrafting every one of our chocolates, cookies, and marshmallows in our Northern California kitchens to create treats that are worth lingering over. Our S’mores Kits, Hot Chocolate, and Marshmallows are your tickets to paradise to magical locations and late nights around the fire, making ordinary moments extraordinary.

EXHIBITORS 2023

Tillerxr

Booth: 712

1910 Robbins PL 302, Austin, TX 78705

 210-237-1812

TimberHut

Booth: 702

4580 US-219, Great Valley, NY 14741

 716-945-4887

 timberhut.com

TimberHut designs, fabricates, and curates Accessory Dwellings and Park Model RVs to match and enhance your property. Our goal is to maximize the value of your guests’ experience, allowing for the highest achievable rate of return. An investment in TimberHut structures is a commitment to quality and compassion. We follow an honest and transparent process to give you and your guests the best experience through the best functional and aesthetic design combined with an over-abundance of quality control and assurance systems. We are accredited as a PMRV manufacturer through the RVIA.

TPX

Booth: 313

741 Avenida Majorca Unit F, Laguna Woods, CA 92637

 714-925-9137

TPx is the nation’s leading managed services provider. Simplify your business with managed IT.

TruDomes

Booth: 707

881 Baxter Drive STE 100, South Jordan, UT 84095

 435-260-4489

 trudomes.com

TruDomes: Award-Winning Geodesic Domes for Glamping, Events, and Eco Resorts. Why Choose TruDomes? At TruDomes, we set the standard for excellence. Our discerning customers worldwide choose us for our unwavering commitment to quality and impeccable customer service.

Tubbo Experience Sl

Booth: 133

Calle Colombia 1, Madrid, Majadahonda 28220

 34 916347192

 tubbo.com

The great challenge of the glamping business is to surprise the customer with new luxury moments in nature. We bring the latest innovations to the panoramic experience combining transparency and huge sliding windows to fully connect with nature. Our solid structures are specially designed for privacy and comfort. Tubbo constructions guarantee a panoramic and comfortable space under any adverse weather condition and the peace of mind of its owner.

Universal Rocks LLC

Booth: 600

825 Shepherd Drive,Garland, TX 75042

 972-412-7179

 universalrocks.com

Universal Rocks® is a family business originating in Australia in 1997 and moved its manufacturing facility to Dallas, Texas in 2007 and now exclusively manufacturing here in the United States. Dedicated to producing amazing replicas of the most beautiful features of the Australian Bush and American Landscape, our extensive range covers over six hundred innovative and attractive products.

Utility Supply Group

Booth: 324

PO Box 50, Mount Horeb, WI 53572

 800-800-2811

 go-usg.com

Utility Supply Group is the premier supplier of electrical materials and related components for RV parks & resorts, campgrounds, marinas, mobile/manufactured home communities, park management companies and contractors throughout the U.S. and Canada. We are now part of the RexelUSA Network of electrical distributors.

Viking Log Furniture

Booth: 1214

38169 County Road 2, St. Joseph, MN 56374

 320-259-0909

Wholesale manufacturer of rustic log and barnwood furnishings and accessories. New dealers welcomed. Custom orders are also welcomed.

White Duck Outdoors

Booth: 1200, 1202, 1204, 1206, 1208 5350 Harold Gatty Dr, Salt Lake City, UT 84116

 609-904-3080

 whiteduckoutdoors.com

At White Duck Outdoors, we aim to give people a reliable way to spend time outside responsibly. When it comes to product design, we emphasize (1) quality and performance, (2) sustainability and responsible sourcing, and (3) ease-of-use and functionality.

Wilding Collective

Booth: 604

6104 Herriman View Way, Herriman, UT 84096

 801-599-4144

Yale Realty & Capital Advisors

Booth: 227

3050 Biscayne Blvd Suite 402, Miami, FL 33137

 877-889-9810

 yaleadvisors.com

Since 2012, Yale Realty & Capital Advisors has been nationally recognized as a leading sales and financing brokerage with access to the top buyers and lenders in the Manufactured Housing and RV industry. With over

$5.5 billion in successfully closed sales and financing production, our experience and expertise are unmatched. We are the first fully integrated firm with a dedicated representative in each region of the country to assist MH and RV owners and investors nationwide.

Zoeller Pump Company

Booth: 225

3649 Cane Run Road, Louisville, KY 40211

 800-928-7867

 zoellerpumps.com

Founded in 1939 and headquartered in Louisville, KY USA, Zoeller Company is one of the oldest independently-owned, professional pump manufacturers in North America. Zoeller products cover a variety of residential, commercial and municipal water solution needs, including sump pumps, effluent pumps, wastewater pumps, pumping stations, customized water and sewage pumps, wastewater treatment, grinder pumps, water filtration, potable water pumps and reclamation applications. Zoeller Company has established itself as a leader in the industry of pumping equipment and water treatment systems through quality, service, innovation and integrity.

Zook Cabins

Booth: 137, 1201

5075 Lower Valley Rd, Atglen, PA 19310

 610-595-4650

 zookcabins.com

At Zook Cabins we build and deliver high quality Park Model Cabins. We deliver nationwide and are based out of Amish Country, Pennsylvania. We offer everything from rustic to modern designs in our RV certified Park Models.

Unforgettable Experiences FROM 11 YEARS OF GLAMPING 11

BY MIKE & ANNE HOWARD @HONEYTREK

Wild foraging with an indigenous chef, horseback riding to a secret saloon, sleeping in a grain-silo suite…these are unforgettable glamping experiences. In today’s competitive landscape, crafting unique experiences has never been more important. Sure, you should have a beautiful space and setting, but that is no longer a differentiator. It’s all about the memories people take home. Having stayed at over 200 glamping camps and eco-resorts around the world, some experiences blend together, but there are a few dozen we’ll never forget. Here are our top 11 experiences from 11 years of glamping… and ideas to make them your own!

1.

ZIPLINING TO LUNCH

Ziplining through the canopy of the Costa Rican rainforest and grounds of Pacuare Lodge, we zoomed towards our last platform and a perfectly set table came into view. Perched in a Ceiba tree, 60 feet off the ground, was a dining room for two. Our waiter, complete with an apron and chest harness, had hoisted three courses into the canopy so we could dine among the toucans and monkeys. Make It Your Own: Setting up a table at any high vista point, be it a water tower, rock ledge, or tree blind, can add a similar thrill and romance.

2. FARM & FORAGE FEAST

Farm-to-table dinners have become the norm, but what about foraging for the ingredients and

cooking them with the chef? Lauralee, a member of the Qalipu First Nation and owner of the Upper Humber Settlement farmstay in Newfoundland, guided us around her six acres of land. We started by picking snap peas, strawberries, and beet greens in her garden, then she taught us to look beyond the rows of cultivated crops and discover the edible and medicinal world that’s all around us. Right under our nose was a carpet of young plantain, chickweed, lamb’s quarter, clover, sage flower, and alder pepper to spice up the freshest and most fulfilling salad we’ve ever had. Make It Your Own: Virtually every plot of land has something edible or medicinal. Study up on your native plants and see what kind of treats you can share with your guests each season.

3. HORSEBACK RIDING TO A SECRET SALOON

Galloping on a hot summer day from Bull Hill Guest Ranch, deep into the Colville National Forest, a saloon appeared like a mirage. We tied up at the hitching post, pushed open the swinging

doors, and a bartender said, “What’ll ya have, pardner.” The ranch struck a deal with their John-Wayne-loving neighbor to open up his private bar when guests wanted a taste of the West and some firewater to wash it down.

Make It Your Own: Create a secret bar on your property (even if you only stock it upon request) and give it a speakeasy feel, like behind a bookshelf or a curtain of vines.

4. GLAMPING ABOVE TIGER’S NEST

Every traveler to Bhutan makes the trek to this 17th-century Buddhist monastery carved into the cliffs and made world-famous by National Geographic. Most hikers head back down after they visit the lavishly decorated altar rooms with sweeping views of Paro Valley. But Tiger’s Nest is just 1 of 7 spectacular temples on this mountain and there is a glamping camp at the top! Climbing 5,867 vertical feet to the Bumdrak temple, we trekked under trees dancing with lichen, laundry lines of monk robes, and cliffs that only seemed to get taller. Nine kilometers later, we reached the 800-year-old temple, filled with chanting devotees and the Bumdrak Camp, serving up bountiful Bhutanese food, local spirits, and cozy beds. Cuddled up with full bellies and hot water bottles at our feet, we felt like we had reached nirvana.

5. THE MASSEUSE-LESS MASSAGE

“Follow me to your couples massage,” said the hostess of Verana, a glamping retreat above the

Foraging Experience at Upper Humber Settlement, Newfoundland

Heli-glamping, British Columbia

beaches of Yelapa, Mexico. She showed us to the outdoor spa on the cliffs and a hundred candles were shimmering around the steaming bath and massage tables. Then she said, “The spa is yours until the morning, enjoy.” Giving each other massages and soaking in the aromatic bath, as we watched shooting stars fall around us, sent us swooning for days (or apparently…years).

Make It Your Own: With simple supplies and a romantic setting, you can give guests an unforgettable massage experience…no masseuse required!

6. HELI-GLAMPING

Our helicopter flew into the mist of the twin waterfalls cascading out of Hudson Bay Mountain. We crested over the ridge and could see one wall tent in the distance….this was our private glamping camp perched a mile high. While our guide fired up the grill for a feast, we explored the summit, spotting lakes, glaciers, and countless peaks. We followed the mesquite smoke back to camp, feeling like the king of the hill.

Make It Your Own: Set up one unit on a remote part of your property or a pop-up structure on public land, and have guests arrive by bike, hike, horse, canoe, etc. Adding that element of travel, adventure, and exclusivity is something your guests won’t soon forget.

8. DRIVING COVERED WAGONS BETWEEN CAMPS

Just like the pioneers of the West, we moved through the Teton range by covered wagon…with our hands on the reins! Draft horses hauled our cowboy teepees, Dutch ovens, and gear to a new part of the Targhee National Forest each night and the team at Teton Wagon Train would turn it into a glamping camp. Started by the family who first guided settlers over the pass in 1889, this Wyoming outfitter is keeping the spirit of the West alive with their mobile camp and an invitation for guests to live out the legend.

9. SERENADE ON A SANPAN

Floating in the Zambezi River, there was a sanpan lined with lanterns, sprinkled with flower petals, and a table for two. Dining to the sounds of flowing water, cicadas, baboons, and the occasional hippo was like a safari symphony, then came the actual choir. Approaching in a canoe, were six singers harmonizing in the Tonga language. Even though we didn’t understand the words, the chorus of this song still plays in my head whenever we are by a river under the stars.

11. RELEASING BABY SEA TURTLES

The dawn light peaked through the bamboo of our treehouse at Playa Viva. It was time to wake up and release the sea turtle hatchlings that had been born overnight at their sanctuary. Holding a coconut shell full of baby leatherbacks, we brought them toward the Pacific Ocean. Over a hundred little guys waddled toward the water, trying to catch a wave into their future home. We cheered for them like proud parents and hoped to meet again on their return to this beach someday.

About Mike & Anne Howard

7. BINCREDIBLE FARMSTAY

As if staying in a grain bin turned into a two-story suite on a working farm isn’t memorable enough, we got to harvest the wheat that surrounded it!

After checking in to our accommodation at Alive Sky, the owner invited us to ride on his million-dollar combine. Driving over the sea of wispy wheat and turning it into a billion little grains in a matter of seconds, blew this city girl’s mind.

Make It Your Own: Whether it’s feeding chickens or picking vegetables from the garden, invite guests to be a part of a day in your life on the land.

Make It Your Own: A floating dining room, even if it’s a canoe with some apps and a bottle of wine, would make a magical addition to an evening, and if you can grace your guests with a singer or guitarist, even better!

10. MEDIEVAL ARTS & GAMES

We’re not into cosplay and haven’t even seen Lord of the Rings, but when presented with the opportunity to learn to broadsword fence, cast pewter, and dance the night away in a tented banquet hall, we gladly dressed the part. We pulled knight and maiden costumes from the Good Knights wardrobe tent and became a part of the merriment of their Medieval Encampment, created out of the Alberta prairie and the owners’ wildest imagination.

Traveling for the last 11 years across 76 countries, Mike & Anne are travel experts with a glamping speciality. They launched HoneyTrek.com to chronicle their journey, and have since written National Geographic’s bestselling book Ultimate Journeys for Two and the first guide on glamping in North America, Comfortably Wild. Earning a Lowell Thomas Journalism Award for their book and a seat on the American Glamping Association Board of Advisors, they are committed to the success of the glamping industry. Businesses from budding glampgrounds to established tent manufacturers have partnered with the Howards for their skills as photographers, writers, influencers, and consultants to improve their guest experience and create thriving businesses. Visit: HoneyTrek.com/GlampingExperts & Glamping Show Booth #1002 to connect with the Howards!

Mike driving a covered wagon with Teton Wagon Train

The Boho Bin at Alive Sky Lodge

Releasing baby sea turtles at Playa Viva, Mexico

MAKING A GO OF SLOW-SEASON: TIPS FOR OPTIMIZING YOUR PROPERTY FOR OFF-SEASON BUSINESS

BY KAELYN BECKMAN, MARKETING MANAGER, RMS NORTH AMERICA

The change in temperature, shorter days, and kids back in school all mark the beginning of one thing for glampgrounds: the onset of the slow season.

Operating through the slow season and maintaining a profit is no easy task. In fact, it’s not uncommon for properties to shut their gates for a few months because it’s more cost-effective than staying open during low demand. However, it’s not impossible to have a fruitful off-season. With some strategic planning and intentional shifts in operations, you can effectively “winterize” your business to brave the slow season and keep the revenue flowing.

PLANNING IS PARAMOUNT

Deciding to stay open during the off-season isn’t a decision you should make lightly. You need to know what you’re getting into and adjust your expectations.

Start by looking at your budget to make an educated guess on how much revenue you would need to make to turn a profit. You can use strategies to lessen your operating costs, but it takes money to keep the lights on. Remember, some of your expenses will change, too. For example, if you operate in a colder climate, be prepared to pay the price of heating.

CHANGING WEATHER, CHANGING CUSTOMERS

As the leaves begin to change, so will your customers. With the kids back in school, families will be fewer, and stays will be shorter, but they can also be more frequent. Camping is a convenient way to spend a long weekend or a school break. Check out the calendars for schools in your area and those nearby to better anticipate boosts in activity.

Most of your off-season guests will consist of retirees and digital nomads. Fortunately, these kinds of guests tend to stay in a location longer than your average camper so long as their needs are met. Clean facilities, well-stocked supplies,

and a strong Wi-Fi connection – for these groups, it’s more about staying comfortable than staying entertained.

There are also those who prefer to camp in the off-season because it’s cooler, quieter and less crowded, so consider these needs in your offseason efforts as well.

CUT BACK ON EXPENSES

One of the big concerns for operating through the slow season is cost. Lowering operating costs is one strategy for lowering that revenue threshold. Consider closing less used sections of your property, like lots that are further away from the main facilities, and only keep the more centralized and popular locations open. Turn off any additional utilities you can spare, like extra bathrooms and showers. Not only will this lower your operating costs, but it also reduces maintenance needs and gives less ground for your leaner staff to cover.

Consider making certain amenities seasonal, especially those that require extra staff, like concession stands, beaches and climbing courses. Or change the operating hours to limit them to your busier times, such as weekends and school breaks. Things like boat rentals and other outdoor gear can be limited to appointments only, so you don’t have to keep staff posted all day.

LEAN INTO THE SEASON

Glamping in cooler weather is a different experience than warm weather glamping, so don’t waste time trying to make it the same. Instead, lean into those differences and show your guests what’s unique about this season’s experience. Trade in your ice cream trucks and pool parties for bonfires and cider tastings. Tell guests the best hikes for viewing the changing leaves. Stock up on hot cocoa and puzzles for guests to borrow as they settle in for a weekend away.

PARTNER WITH LOCAL BUSINESSES

Odds are your business isn’t the only one prepping for a slow season. Banding together with other businesses can help both parties make the most of leaner operations. Advertise at each other’s locations using a unique promo code that offers a special discount. This way, you can track how much traffic your businesses are pushing to one another and arrange for a small cut of the profits.

Don’t be afraid to think outside the box, either. If your glampground has large, open spaces, consider offering it as a place to host local events and festivals. Talk with your local schools about hosting day camps during breaks. Glamping may be your primary source of revenue, but that doesn’t mean it’s your only source.

STAY ACTIVE ONLINE

The busy season will be back before you know it, but until then, it’s important to keep your guests thinking of you! Continue to send out nurturing emails and post on social to keep guests informed about new features, when activities resume, and any big events you do – keep them excited and looking forward to the lazy days of summer.

Some guests might not know how much fun off-season glamping can be, so use your channels to show them—post photos of the changing landscape and any seasonal wildlife that come through in the cooler months. Advertise special rates to entice them to try off-season for themselves – a different experience doesn’t mean a less enjoyable one.

Slow season might not be as fast-paced or profitable, but that doesn’t mean there’s no profit to be had. With smart planning and adapting your business to the season, you can develop new revenue streams, cultivate a different segment of guests, and grow your business in the off-season and beyond.

BEYOND GLAMPING OUTDOOR HOSPITALITY’S BIG TENT

BY TODD WYNNE-PARRY

Glamping as we know is a key part of the outdoor hospitality sector of the lodging industry. As outdoor hospitality continues to grow, a wide variety of sub-sectors have evolved. While glamping gets wide media attention as the “it” new way to travel, there are adjacent sub-sectors that camp in outdoor hospitality’s big tent.

Each of these sub-sectors typically target nature-based destinations such as national or state parks, wilderness recreation areas, mountain, beach, or wine growing areas. The target market segments tend to be free independent travelers (‘FITs”), such as individuals, couples and families, and small- to medium-sized corporate or social groups keen to experience the outdoors. Demand for outdoor hospitality continues to be driven by the demographic and psychographic shift of travelers preferring outdoor or nature-based activities for their leisure time along with technological advances creating remote working options, effective social media promotion and a sharing economy to aid in supply growth. These trends show no sign of reversing

and bode well for the future of outdoor hospitality. Currently, four distinct sub-sectors have emerged to begin the formation of the movement’s lexicon. These business lines include the ultraluxury, glamping, outdoor motels, and hybrid RV parks sub-sectors. The following provides a cursory and by no means comprehensive breakdown of the outdoor hospitality sub-sectors.

ULTRA-LUXURY

At the ultra-luxury end of the spectrum is where we see the entry of globally recognized brands. For decades luxury resorts have been using “experiential hospitality” as a buzzword for concierge curated activities to lure guests, while still using traditional hotel rooms. However, recently these brands have begun leaning into outdoor hospitality with their rooms product. Auberge, for instance, with their Wildflower Farms provide detached units in a campground layout and all the traditional resort style amenities. Others like Amangiri’s Camp Sarika and the Four Seasons’ Naviva have added detached units adjacent to the existing resort’s core and market this as a separate outdoor hospitality

product. The growth of this latter concept is driven by property owners (note: the brand name on these types of properties is rarely the property owner) excitement about the concept of tacking on additional rooms that achieve a higher room rate without the expense of additional support facilities. Ultra-luxury glamping properties both independent and branded will continue to emerge but at a slow pace comparatively.

GLAMPING

The most exciting and high-profile of these sub-sectors is clearly glamping. Interestingly, as a relatively burgeoning business and very few national brands, it already enjoys a widespread aspirational guest perception. Glamping has seen thousands of new entrants to the business from individuals with humble means investing in a few accommodation units up to traditional lodging industry players investing hundreds of millions into scaling branded operators to fund aggressive development pipelines. Here is where the meiosis occurs creating two categories of glamping: independent lifestyle operators (‘ILOs”) and branded operators.

Photos courtesy of LOGE Camps

ILOs generally maintain less than 20 units and use OTA (online travel agents) platforms such as AirBnB, Hipcamp or The Dyrt to generate business. The individual, couple or partners that develop these small glamping operations really take on a new lifestyle. The new hospitality venture can be entirely different than the founder’s original profession or career, yet it puts them in more control of their time and closer to nature daily. There are also some larger successful ILOs such as Irene Wood’s “Fields of Michigan”, Robert Frisch’s “Firelight Camp” and Blake Smith’s “Walden Retreat” that are both a lifestyle and a significant small business. In some instances, most notably Sarah Dusek’s “Under Canvas” brand, ILOs have evolved to become scaling branded operators. Franchising has also emerged with brands such as Tentrr and Timberline Glamping. This concept allows entrepreneurs to skip the concept development stage and go direct to the construction and operations stage and join an existing technology and promotion platform.

The branded operator category of glamping includes brands such as AutoCamp, Collective Retreats, Huttopia, Under Canvas and Getaway. These brands are well backed financially and have acquisitions teams pushing for scale across the country. While this popular category and its growing list of brands receives glowing press, pipeline growth remains slower than projected due to slow entitlement processes, rising development costs and a recent tightening of investment capital. Regardless, these national brands, with their favorable guest experiences and attractive social media presence, are doing the heavy lifting to keep the positive promotion of glamping rolling.

OUTDOOR MOTELS

Prior to the Pandemic, groups such as Basecamp Hotels and LOGE Camps saw the demand for affordable motel style accommodation in outdoor destinations. However, the typical unbranded motel was generally unappealing to Millennials and Gen Z outdoor enthusiast. These brands reposition their facilities with contemporary “mountain modern” interior design, add a barista and bar at the front desk and create a cool outdoorsy ambiance. LOGE Camps also incorporate familiar retail brands like Yeti coolers, Rumpl puffy blankets and Kammok hammocks into their guestrooms. They also rent mountain bikes, snowshoes, and other equipment to guests. Seeing this success, AutoCamp launched its sub-brand Field Station to compete directly with Basecamp and LOGE Camps. Similarly, hospitality legends Barry Sternlich of Starwood Capital (W Hotels and One Hotels founder) and Ben Weprin of AJ Capital (Graduate Hotels founder) joined forces to re-purpose the Field & Stream brand and enter the fray.

HYBRID RV PARKS

Traditional RV parks located in nature-based destinations that offer accommodation units or “hybrid RV parks” meet the needs of travelers towing their own guestrooms (“RVrs”) as well as those looking for outdoor accommodation. Brands such as KOA, Sun Outdoors and independent operators such as Horizon Outdoor Hospitality have all embraced adding accommodation to their core RV site product. The addition of high-end accommodation units to an RV Park has pushed some operators to lift the overall quality of facilities and amenities for these guests. State

of the art RV parks such as Bay Point Landing in Bandon, Oregon or Camp Eddy in Grand Junction, Colorado, boast contemporary indoor/outdoor lounges, co-working space, gyms, communal fire pits that are akin more to a lifestyle boutique hotel than an RV park.

These creative approaches to expanding accommodation options in the outdoors is inspiring new entrants every day. Outdoor hospitality will always be a big tent and hopefully continue to entice more people to disconnect with technology and reconnect with nature and one another.

About Todd G. Wynne-Parry

A seasoned leader in the hospitality industry, Todd has over 30 years of hotel development experience, having held senior leadership positions at several major hotel brands and most recently AutoCamp and Two Roads Hospitality. A dual-citizen of the US and Australia, Wynne-Parry has lived and worked in the U.S., Asia, Australia and the United Kingdom. He was instrumental in the development efforts for IHG, Starwood and Marriott in the Asia Pacific region and for Two Roads Hospitality globally. He began his career as a hotel consultant in the San Diego office of Laventhol & Horwath, the predecessor to Horwath HTL. He is now Managing Director of Horwath HTL and leads the Outdoor Hospitality practice for North America. Horwath HTL is the largest independent hospitality consultancy with 52 offices worldwide.

Todd earned an MBA from Thunderbird Graduate School of International Management and sits on the advisory council of the American Glamping Association. In his spare time, Todd enjoys fly fishing and exploring the western US in his 1953 Airstream.

MANAGING YOUR EVENTUAL CRISIS

BY MIKE GAST

Innumerable times during my 40-plus years as a newspaper writer, editor, and public relations professional I’ve seen business owners befuddled by their first major crisis. It might be a crisis not of your own making – such as floods or wildfires. But it’s more likely to be a “guest problem,” that got out of hand. Worst case, the crisis was caused by you or your staff.

Regardless how careful and conscientious you are, rest assured that there is a disaster out there lurking in the weeds with your name on it. When “stuff” does hit the fan, count on it to spread far and wide.

Long ago when I was a cub reporter, a business crisis had a relatively short life span. It usually didn’t last for more than a daily news cycle or two before we reporters grabbed our skinny notebooks and scampered (some would say slithered) to the next debacle down the road. It was easy for a business owner to “go ostrich” and ignore the media completely, or at least be able to get away with a swift “no comment.”

Today, the popularity of social media has completely shifted the dynamic. An aggrieved glamping guest no longer has to plead their case to the media, hoping to create enough interest from a very busy reporter to cover their story. Now,

they simply fire up their laptop, head for Facebook or Instagram (AKA Meta) or Twitter (I think that is “X” now) and start typing. The guest will often “enhance” their tale of woe with a few photos or videos.

The hope is that by telling their side of the story directly to your current or potential guests, they can quickly bring you to your knees and cause serious damage to your business. It isn’t difficult to have their story go viral in an instant, with little chance of stopping it.

You can say that a crisis that directly impacts your business is unlikely. You’d be very, very wrong. Public relations crises are serious business. They disrupt your life and can cause serious damage to your bottom line.

What’s a glamping owner to do? Don’t panic. You aren’t alone. According to PR News, only about 60% of businesses bother to create a crisis management plan. And those that do often don’t train their staff to the plan or bother to keep it updated.

That doesn’t mean you want to be in the company of that non-planning 40%. Like everything else in your glamping business, crisis planning and management must be part of your overall management plan.

NOT IF, BUT WHEN

It could start with something as simple as a negative online review. The review itself may not trigger a full-blown crisis, but how you or your staff react to the review just might. Or it could be a national-news-story-in-themaking about a staff member’s misstep with a minority guest.

I’ve had to manage the fallout of park managers waving pistols at guests, domestic disputes that led to murders, and far too many drownings. Whatever form your crisis takes, rest assured it will come in hard and fast.

Here’s a few simple steps to take to get ready for your coming crisis:

• Identify what you as a glamping owner would consider as a crisis for your business. If the issue has the potential for wrecking your bottom line or interrupting operations, It’s likely a true crisis. The same goes if your park’s brand reputation can potentially be damaged. You’ve invested too much to just let that happen.

• Identify the members of your crisis management team and keep their contact info handy. Know who will be your

You may not know it, but your first glamping public relations crisis could be just around the corner.

spokesperson and be confident they have the training needed to deal with any crisis. Make sure your crisis team knows their roles and understands who has the final say in messaging both to the media and on social channels that deals with the issue.

• Create a few “holding statements.” These statements are your first response to any social posts or media inquiries. They by definition don’t say much. They are intended to acknowledge that you are aware of the problem and are designed to buy you some time. The statements can be as simple as “We are aware that XX occurred recently at our facility. The safety and security of our guests and staff is always our top priority. We are looking into the matter and will be posting an update on our website as soon as possible.”

• Have a social media policy. Ensure all staff members know how you expect them to talk about your business on social media. It’s OK to completely ban them from commenting on your facility but be sure to clearly communicate the rules.

• Have a few “raving fan” customers who are willing to come to your defense. Their comments often are enough to self-correct a social media problem.

MINIMIZING A CRISIS

So now that you have a crisis management plan, is there anything you can do to avoid having any crisis-level problems in the first place? Probably not. There are just too many daily factors you can’t personally control. Crises will come. But you can be ready to minimize their effects.

As I mentioned above, a good social media policy for your staff is essential. Know who is allowed to put up social posts about your business and know what they are allowed to say. You don’t want one of your employees posting inappropriate content on your social media accounts that runs counter to your official messaging.

One of my best former bosses said a great camping (or glamping) trip comes in three parts: anticipation of the trip (the before); the actual vacation (the during); and the memories (the after). The same three stages are true of a crisis. The “during” stage is no time to try to craft your crisis plan. If you don’t have your plan in place and your staff isn’t fully trained to execute it, you’re in trouble. Create a few disaster scenarios and role play a bit with your staff. You’ll all learn a lot, and the practice will make you faster on your feet when your crisis actually comes.

PANIC & ANGER AREN’T YOUR FRIENDS

Small business owners in the hospitality industry often think of their businesses as an extension of themselves and take criticism very personally. They are quick to jump online to defend their business (and by extension, themselves). This is usually a mistake. It’s good to be quick with your holding statement, but then take the time needed to gather all of the facts before you respond. Reach out to the affected guest and the media. Often a personal contact can cool things down and keep more “stuff” from hitting the social channel and traditional media “fan.”

This is the time to remain calm and follow the crisis plan you’ve hopefully created. Stick to the facts you have gathered and don’t speculate or blame others. Keep a cool head and be polite in all of your responses.

BE HUMAN

If the facts are clear that the crisis was obviously of your own making, be quick to acknowledge any mistakes made and accept responsibility. Consumers are quick to see a business as a faceless entity.

Be quick to put yourself in the customer’s shoes. This doesn’t mean the customer is always right, but it might widen your perspective to help understand their reactions. In the end, you want to be able to do the right thing based on the facts of the situation. This isn’t a time for “PR spin.”

By being transparent, honest, sincere, and a bit vulnerable you can often change the entire dynamic of a crisis and turn things in your favor.

AWAYS ALWAYS ALWAYS TELL THE TRUTH

The truth trumps everything else, and the truth always comes out eventually. Trying to hide your mistakes will be your biggest mistake of all. How many times have you seen a politician tripped up not by the original sin, but the coverup? This is the time to be genuine.

If you are in the wrong, decide on your next steps to mollify a disgruntled guest and communicate those steps you’ll take to close the door on it happening again. Then, do what you said you were going to do.

LEARN FROM YOUR CRISIS

After it’s all over, take the opportunity to step back and review the crisis event from start to finish. What did you do right and where can you do better?

Don’t be afraid to take a hard look at your business culture to see if there is a systemic

problem that allowed the crisis to occur in the first place. You might find out that you have a service delivery problem you can fix. Every crisis situation is different, and each presents an opportunity in the end.

There likely isn’t much that could have been done to avoid the initial event, but there is plenty you can do to learn from your mistakes.

THINGS TO REMEMBER

• I mentioned earlier that social media has put the power in the hands of the disgruntled guest. That’s certainly true. Crises now blow up faster and are harder for an owner to ignore. But that doesn’t mean you have to take your eye off of running your business. It also doesn’t mean the storm won’t pass. There’s always the next crisis affecting someone else.

• While I’ve talked mostly about social channel or media problems, the same rules of preparation hold true for natural disasters. When fires, floods, or tornadoes affect your facility, have a social channel and media plan in place to cleanly communicate before, during, and after the event. Stay in front on your communications in these cases, and you’ll might actually create positive PR that shows you care about your guests and handled the crisis as well as you possibly could. This is your story to tell.

• Remember that businesses – even those that are innocent of wrongdoing – can be damaged by a PR crisis, but it’s rarely fatal. Another headline-grabbing crisis will come along, and your issue will fade from the collective conscious.

No doubt that your next crisis is on its way. That makes crisis management just as essential as a good marketing plan when it comes to your glamping business. There are plenty of resources and communications professionals available (including me) to help you build your plan and train your staff. You just have to make it a priority.

Mike Gast is a journalist and public relations professional with a career spent in media newsrooms as well as 20 years as the Vice President of Communications for Kampgrounds of America Inc. He now puts those decades of experience to work for glamping and camping operators as the President of Imi Ola Group, a public relations, marketing, and content production firm located in the heart of America in Omaha, Nebraska. You can reach him at mike.imiolagroup@gmail.com.

CLEAR SKY THINKING

How long has Skybubbles been trading and what is the history of the company?

Skybubbles has been in trading since 2016. Skybubbles’ goal is to bring together nature and comfort through a unique concept.

Skybubbles’ success today is the result of the legacy of Àrea Cúbica, a textile company spearheaded by the Rabassa brothers for the past 20 years. They specialized in designing and creating unique figures through inflatable architecture for local customers and eventually expanded globally. In 2016 they both had the vision of creating and innovating a new category of luxurious rooms that combines innovation and comfort immersed in nature. Today these rooms are revolutionizing the world of resorts and high end hotels.

How long can a Skybubble stay on site (what is the lifespan)?

We use the best quality fabrics on the market, Serge Ferrari, which can last a minimum of 10 years. The transparent part also can last a minimum of 10 years but is interchangeable, so whenever needed it can be replaced.

How easy is it to set up and how does it stay inflated?

It stays inflated with an air turbine. In order to achieve the best results, we recommend sending our installers to set up the bubbles. To set up 4 bubbles for example it takes 2-3 days.

What is the maintenance you recommend for the unit?

When the bubble is not being used we recommend covering with the solar cover, which insulates the inside maintaining a decent temperature. The solar

cover also protects the fabric. We recommend cleaning the transparent part about once a month. We have a maintenance guide with instructions for how to best take care of the bubbles.

Where is the bathroom situated and what does it feature?

The bathroom is located inside the bubble and we have recently designed 6 different models to choose from. The bathrooms feature a countertop sink, shower and toilet and has all the comforts of a luxurious hotel bathroom.

How can I operate a Skybubble off-grid?

Skybubbles can operate off the grid with solar panels. We have a great example in Ireland, Finnlough https://finnlough.com/

What is the lead time if I place an order in the US to delivery?

Once the order is placed it takes between 2-4 months to have the bubbles up and running. Because of the fast turnaround in manufacturing and setting up the bubbles, the return on investment is very fast.

For the ultimate commune with nature, Skybubbles offers a unique proposition - a transparent inflatable room from which to enjoy the surroundings. Glamping Business Americas speaks to the company’s Natalie Fernández about how they add constructed and maintained.

WHO’S RESPONSIBLE FOR DAMAGES?

Afallen tree branch, a rough edge on a playground slide, a showerhead in the bathroom, a door jamb that was improperly installed, or a broken bench – one of your guests was hurt, now what? Who is responsible? Unfortunately, these are common scenarios that face many business owners, and in fact attorneys and insurance carriers see similar incidents all the time. But are you liable? Is there any way to lessen liability? Or share it? As with all things legal – it depends!

To narrow the issue, let’s pick one of the examples mentioned above, a guest tripping over the threshold of a yurt and getting injured at World’s Best Glamping Resort (“WBGR”).

First, what did they sign? Before the guests ever enter the yurt, whether via electronically in advance or paper when they arrive, you should have your guests sign what we generally refer to as a liability waiver (though the name and content requirements are state specific). Although liability waivers are not “valid” in every state, having a liability waiver can help to deter people from bringing legal action against you. Additionally, this waiver should contain an acknowledgment that if the guest sustains an injury due to their own fault (like crashing a golf cart because they were driving intoxicated) or by a third party (if they were the person who got hit by another guest in a golf cart because the driver was intoxicated), you are not liable. So, in the case of our injured yurt guest, they signed a waiver that said roughly “I understand that glamping is inherently dangerous, and I chose to partake in the activity anyway, as such I understand that WBGR is not liable.” So, what happens? Maybe our glamping guest fully believed they could not sue us due to this document or at a minimum it provided a defensive document for our insurance carrier to use against the claim.

Second, do you check your facilities? Your glamping sites and units should be monitored regularly. Your employees (or you) should check to ensure each site is stable and that there isn’t uneven terrain or anything that could cause a guest injury. You should make sure each unit is safe, that nothing was damaged and that it is in the best possible repair. You should have a routine

that you follow such as every time a guest checks out, or once a week on Wednesday, something that in the event of a lawsuit you can point to and say, “there’s no way there was something dangerous – I checked it Wednesday.” You as an owner have a duty to maintain your premises. If injury occurs because you failed to retile a jagged pathway, cover exposed wire, stabilize a tent, and you would reasonably have knowledge of the same if you were doing what you were supposed to, then you will likely be held liable for the injury. In the case of our yurt guest, we checked the unit every time someone checked out, there were no loose boards, nothing that would have caused the guest to get injured. Because we have a record of our maintenance checks, when defending the lawsuit, we can create doubt in the jury that there was something to get injured on – and yes, lessen our liability.

Third, did you use a contractor or vendor? If you are the one who sets up your tents on your glamping site, you may have more liability than if you were to hire someone to do it for you. Read your contracts with these vendors and figure out what liability remains with them. For instance, referring again to our yurt guest, if the guest tripped on the entryway of your yurt because it was improperly installed by you, then you are likely liable for the failed installation because you set it up. However, if a contractor was the one who set up the yurt, you may be able to share or shift the liability on the contractor, as they were the ones who made the mistake. Additionally, if it was a failure in design or manufacturing, they too might have to share in the liability for the injury.

Fourth, do know the applicable law? If a customer does get injured on your site, know that some states recognize “comparative negligence.” What does this mean? Let’s use the yurt example again. If a guest were to trip on the entryway of the yurt, and it was improperly installed, but the guests were too intoxicated to see where they were going, you may be able to pass some of the liability to the guest. The court may look at whether or not a reasonable person would see the faulty entryway and not trip. In that case, you could be liable for the entryway being

improperly installed, but you would be less liable because a reasonable person would have seen the improperly installed entryway and avoided it. Courts are “comparing” the guests’ share of fault ( being too intoxicated to walk) to your fault (entryway improperly installed).

In conclusion, you might be liable, but if you planned properly, notified guests properly, collected signatures on waivers, and are aware of the law in your state, you can help avoid taking on the liability for injuries all by yourself or in some instances avoid liability altogether. Contact The Towne Law Firm (TLF) today at info@townelaw.com or (518) 452-1800 to ensure that your business is protected with the proper legal safeguards. Let TLF’s dedicated hospitality attorneys take care of your legal matters so you can get back to taking care of your guests!

About Christine Taylor

Christine Taylor is a Partner at The Towne Law Firm, P.C. (headquartered in Albany, NY) who focuses her practice in the areas of Hospitality, Business, Labor and Employment, Real Estate Law, Estate Planning, and Litigation. Ms. Taylor grew up within the outdoor hospitality industry as her parents have owned three campgrounds, her experience within the industry gives her insight from both the legal and camping perspectives. Ms. Taylor has spoken at various outdoor hospitality conferences including the Glamping Show USA, KOA, CONY, NCA, ARVC, PCOA, as well as the Mid-Atlantic conference. She additionally authors a column that appears in Woodall’s Campground Management