eAgendas issue 1 autumn 2016

eAgendas Issue 1 Autumn 2016

120 years of providing vital health services

Changes introduced as a result of SAGE tour 1

agedcare.org.au

Welcome

Message from Aged & Community Services Australia

Welcome to eAgendas Adjunct Prof. John G Kelly AM, CEO ACSA

Welcome to the first edition of the digital format of our new eAgendas magazine.

In 2015, Aged & Community Services Australia celebrated 40 years of providing leadership, support and representation on behalf of our members. During those 4 decades, aged care evolved from a cottage industry to a substantial sector involving complex enterprises.

ACSA represents church, charitable and community based organisations providing a range of services to older people, younger people with a disability and their carers. More than one million people receive some form of aged care support each year, with not-for-profit organisations providing over 57% of residential aged care services as well as more than 80% of community-based aged care in Australia.

Each year these one million Australians are gaining more experience in utilising technology and also have higher expectations of what technology can deliver. This has had, and will continue to have, a significant impact on the way that aged care services are delivered – one of the best examples being the introduction of the My Aged Care website and implementation of consumer directed care. Technology will be critical 2

to delivering the sustainable, consumerdriven and market based system that is the focus of the Aged Care Roadmap released by the Aged Care Sector Committee in April 2016.

As Australians in general have embraced technology, so too have our members.

It only seems appropriate that ACSA follows suit and also embraces the flexibility and improvements that technology can bring, hence the decision to publish and distribute our new tri-monthly eAgendas magazine electronically. eAgendas will provide members with greater, less cumbersome access so that they can easily share the magazine in its entirety or share articles of particular interest. The instantaneous and spontaneous aspects of the digital medium will also enable the magazine to report and comment on the insights and achievements of others in a more timely manner.

Historically our members have embraced change as the different versions of printed Agendas evolved – similarly, I hope you will now appreciate the advantages offered by this digital format. I welcome your comments and contributions

Have you registered YOUR event?

Open your doors and welcome the locals Once again this year all across Australia, the Aged Care sector will be a part of the Open House movement that is sweeping the globe. Don’t miss out on the fun – involve staff, residents and their families in making this day the most successful yet.

Host a BBQ, morning tea, picnic, cake stall, fete, fancy dress party, treasure hunt….

Invite guest speakers, health professionals and therapists to share their insights on ageing with your local community.

Use your imagination – there is no limit to the ways you can participate and have FUN. Banish stereotypes and promote the positive aspects of ageing – involve everyone!

Register your event NOW! just click on this link nationalopenday.com.au 3

In the spotlight

120 years of The District Nurses

Celebrating 120 years Tasmanian organisation celebrates 120 years of providing vital health services Hobart District Nursing Service Inc (also known as The District Nurses) is Hobart’s oldest and bestloved philanthropic not-for-profit organisation.

The HDNS originated in the Amateur Nursing Band of the Young Women’s Association, formed in 1896 by Lady Gormanston, wife of the then Governor of Tasmania. The Hobart District Nursing Service Inc. was founded at a time when there was increasing concern about public health, when women were undertaking more public sector participation and when nursing was gaining acceptance as a profession.

Mrs Kim Macgowan, Chief Executive of HDNS for the past 16 years said “The organisation’s mission ‘Committed to 4

Care’ has not only underpinned the strong work ethic and culture for staff but ensures our continued focus on the principles of primary health care for all and the improvement of services through evidence-based best practice.

The Tasmanian health system has undergone considerable change since we were established, and this has had an impact on the structure and administration of the Hobart District Nursing Service. During the same period, the concept of district nursing has also evolved and developed.

The District Nurses’ aim has always been to maintain people of all ages in their own homes where possible, reducing the number of unnecessary admissions to hospitals and residential aged care

The District Nurses moved into this Hobart office in 1960. Prior to this, the association relied on members’ homes, or public buildings such as the Town Hall where they kept their stores in a ‘comfort cupboard’

Registered nurses Paula Lagerewskij and Kelly Frerk, clothed in original WW1 nurses uniforms, pictured beside a Vauxhall. HDNS received its first car (a Vauxhall) back in 1946. Prior to this, nurses completed their rounds on foot

facilities. We provide support and advice to clients, carers and their families in the areas of health promotion, health education, community development and general wellbeing, and provide the highest quality nursing care, domestic assistance and end of life care.

Continuous improvement and innovation has guaranteed the standard of the services that the District Nurses have been delivering within communities for the past 120 years” Mrs Macgowan added.

Services delivered by the organisation have now expanded statewide with offices in the South, North and North West employing over 200 people, while partnerships have formed with more than 50 community service providers across the state to deliver care to all Tasmanians

Sister de Haan visiting a patient at home.

WEBSITE EMAIL 03 9419 2447

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Global News

Taiwan offers opportunities for providers

Aged Care Development Taiwan Taiwan is an island on the western edge of the Pacific Ocean lying off the southeastern coast of mainland Asia across the Taiwan Strait from China. To the north is Japan; to the south is the Philippines. Many airlines fly to Taiwan, making it the perfect travel destination with attractions including the Taipei 101 building, Sun Moon Lake, Alishan Mountains, the night markets, excellent restaurants and - what is an important investment - a strengthening tourism inflow from mainland China.

Despite a remarkable record of economic development, rule of law and political democracy, Taiwan has not escaped the reality of becoming an aging society coupled with a dwindling birth rate.

The long term care services provided under Taiwan’s current medical system have been limited to chronic medical treatment and skilled nursing services, such as chronic illness hospitals, with 6

a shortage of nursing homes, home care and daytime care. Culturally, the Copyright Š Free Vector M immediate family has looked after their elderly parents with some help for those able to hire a foreign care provider.

In reality, there are many elderly who live alone or in a few privately owned elder care facilities in Taiwan, but these aren’t world class and they offer only independent living facilities. That is, neither hospital nor nursing home facilities are available on-site. Many existing nursing homes are not legal and are really just hostels with six to ten people sharing a room.

In May 2015, Taiwan enacted its new Long Term Care Act which affects more than two million people in need of age care and disability services, but there is still a shortfall in providing facilities to care for the elderly in Taiwan. The 2,000plus establishments around the island are only enough for less than 100,000

Taipei

Taiwan

National Chiang Kai-shek Memorial Hall, Taiwanese national monument located in Zhongzheng District, Taipei, Taiwan.

Copyright Š Free Vector Maps.com

older people, while there are 700,000 more who need to be taken care of in Maps.com specialised facilities. This means that many who require specialised care have to remain at home.

The senior care services industry in Taiwan is forecast to reach a market value of US$108.9 billion by 2025, according to the Industrial Economics and Knowledge Center (IEK) of the Industrial Technology Research Institute.

The Long Term Care Act specifically states that attraction of international expertise is necessary to address the needs of the aged and disabled. This creates an opportunity for organisations with a successful age care business model, professional services, E-Health, structural expertise, medical devices and products, education and training to invest in the Taiwan aged care industry.

Australia and Taiwan are currently in the throes of negotiating a free trade agreement and as Taiwan is a strong trade partner, aged care is the perfect vehicle to dove-tail with the free trade agreement before other competing countries decide to invest.

Engagement in the aged care sector in Taiwan can be challenging without the right assistance. Ian Stephenson from Pathways Asia has the knowledge, experience and business connections to assist potential aged care exporters to enter the Taiwan market. To discuss the potential for your business in Taiwan click on the links below to contact Ian EMAIl Taiwan: (886 4 ) 2 3101098 Sydney: 0422 541 266

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National News

White Ribbon Workplace accreditation

Event attendees pledged their commitment to the cause by placing a flower on the giant white ribbon

Taking a stand against domestic violence

by Venica Soo Southern Cross Care Victoria

To end the cycle of violence against women, it is critical that organisations take a public stand on the issue. Leading provider Southern Cross Care (Vic) is committed to doing just that by becoming accredited as a White Ribbon Workplace, a program that recognises workplaces taking positive steps to prevent and respond to violence against women.

“As an organisation, we take our commitment to the White Ribbon campaign very seriously” said Jan Horsnell, Southern Cross CEO. “With 88% of our workforce being women, we recognise our responsibility to raise awareness of the fact that violence against women is totally unacceptable and has no place in the workforce, the home or the wider community” At an event held to launch the initiative last December, Ms Horsnell drove home her message, speaking in depth about the impact of domestic violence. “By sharing stories, we hope to raise awareness of this issue and the fact that it doesn’t discriminate. Anyone can be a victim – the consequences of domestic violence WEBSITE

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have a devastating and long-standing effect on other family members too, especially the children. We need to take action now to break the cycle and change starts in our own backyard” As SCC works towards becoming a White Ribbon Accredited Workplace it has appointed Gavan Leonard as its first White Ribbon Ambassador. “I am passionate about the White Ribbon cause” said Gavan “as an Ambassador I am committed to being a strong role model for my colleagues and other men in the community. As a man, I believe we owe it women and to ourselves to stand up and speak out against domestic violence” he said

Elder abuse is domestic violence In February this year, Attorney General for Australia George Brandis announced an inquiry into laws and frameworks to safeguard older Australians from abuse.

The ALRC report will be due out in May 2017 see announcement Senator Brandis also released a report by the Australian Institute of Family Studies which is a scoping study of elder abuse in Australia see full report

CH O OSE TO T H R IVE!

at ACSA National Summit Hotel Grand Chancellor, Hobart 6–9 September 2016 www.acsanationalsummit.com.au IN A DISRUPTIVE ENVIRONMENT YOU HAVE TO MAKE CHOICES. HOW WILL YOU: • • • • • •

Anticipate and explore Engage Collaborate and compete Learn from failure Know your Value(s), define your Brand, go to Market Make it happen

Be provoked, expand your thinking, design your future, and adapt your business. It is time for us to design a bright and sustainable future for our industry. To make sure we explore all the possibilities, we will draw on sources far and wide within Australia – finding lessons and innovation both outside our industry ‘square’ and from within our own circles.

JOIN US AT THE ACSA NATIONAL SUMMIT TO HEAR FROM: • • • • • • • • • • •

Dan Gregory, Founder and CEO of The Impossible Institute Bernard Salt, Partner, KPMG Grant Corderoy, Senior Partner, Stewart Brown Chartered Accountants Stephen Judd, Chief Executive, HammondCare Dr Robert Kay, Co-founder and Executive Director, Incept Labs Sarah Beckwith, Co-Founder & CEO, Doctus Cam Ansell, Managing Director, Ansell Strategic Andrew O’Keeffe, Director, Hardwired Humans Frances Bender, Founder, Huon Acquaculture Holly Ransom, CEO, Emergent Jason Howie, Chief Executive Officer, Kincare

Exhibition & Sponsorship opportunities still available.

Book your place today before they sell out!

All enquiries to: ACSA National Summit Secretariat c/- Corporate Vision Events T: +61 (8) 8981 5119 E: acsa@cve1.com.au www.acsanationalsummit.com.au

PROGRAM INCLUDES: • Pre conference Industry Specific Workshops – Tuesday 6th September • Site Tours – Tuesday 6th & Friday 9th September • Leadership Summit – Friday 9th September • Post Conference Workshop – Friday 9th September Full details and online registration available on the Summit website www.acsanationalsummit.com.au

MAJOR SPONSOR

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Industry News

Enterprise systems are key

Enterprise systems: the key to Australia’s future health industry

by Sean Tuckett, TechnologyOne

According to the Department of the Treasury, the average age of Australia’s population is increasing steadily.

The Australian Government’s Intergenerational Report predicts that the proportion of Australians aged over 65 years will double within the next 40 years to make up approximately one quarter of the total population. As a result of this demographic shift, the Department of Health anticipates that by 2041 the number of people using aged care services will increase by around 250 per cent. Disability services will experience a corresponding rise in cost and importance, amounting to 14.5 percent of Australia’s GDP by 2030.

This emergence of an older population with a much greater reliance on aged care and disability services is expected to drive a shift in how such services are funded – with a declining number of working Australians meaning a smaller tax base – and in how they’re administered. At TechnologyOne, we’ve noted an increasing overlap in the way that aged care and disability services are organised and delivered.

WEBSITE

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Two models, many approaches The Australian disability and aged care services sectors will soon be dominated by two models: consumer directed care (CDC) and the National Disability Insurance Scheme (NDIS). Though these two models operate independently, they have some striking similarities.

For example, both have come to rely on individual funding packages, which are validated by generating individual invoices. And while CDC is, notionally, a more customer-centric model, both systems emphasise the need to increase patient autonomy, as well as heightened accountability among service providers.

Most important to note is that – whatever their internal differences in terms of funding and administration – aged care and disability services are often seen by their users as interchangeable.

Of course, there are compelling reasons for the two systems to continue running independently of each other.

However, what we’re concerned with is the freedom of patients to access the services they need, and the ease with which medical organisations in the aged care and disability services sectors can provide them.

About Sean Tuckett Sean Tuckett is the Industry Manager for Health and Community Services at TechnologyOne. Sean has more than 25 years experience in senior corporate, commercial and strategic roles across a diverse range of industries including multinationals and government.

During his tenure with TechnologyOne, Sean has undertaken a number of key roles including sales management, service delivery, staff training and development, strategic planning and industry engagement with peak bodies.

The value of an enterprise system

of appropriate medical personnel – is managed by connected software programs. Information can then move swiftly and securely from one system to another. This allows care providers (for example) to access relevant patient histories. Patients, for their part, can delegate the financial aspects of their care (such as rebate applications) to medical providers. Such an approach enables medical providers to focus on improving patient outcomes, and also provides the transparency necessary to increase efficiency and monitor compliance with any internal processes or external regulations.

To ensure this flexibility, there’s no better solution than a carefully implemented enterprise system that empowers service providers to track customer progress, automate funding requests and concentrate their resources on delivering high-quality patient outcomes.

This enterprise system must take into account an organisation’s entire operations, providing a fast, softwarebased approach with a single, centralised solution. This is in stark contrast to the way most Australian medical providers currently operate. According to a report by the NSW Agency for Clinical Innovation, ‘older people, their carers and family currently have multiple, disconnected and often duplicative interactions with the health system’.

There is a clear need, argues the report, to replace this piecemeal approach with ‘integrated service delivery that shares information to effectively support multisector decision making’ Enterprise systems achieve this outcome by ensuring that each aspect of patient care – from front-office functions such as medication management to backoffice functions such as recruitment 11

As the aged care and disability services sectors continue to share patients over the coming decades, flexibility will be increasingly critical for both patients and medical organisations. It empowers patients to choose an appropriate care plan, and organisations to manage it in an affordable and timely manner. Enterprise systems offer a reliable way for medical providers to maximise their flexibility, giving them a valuable competitive edge, as well as the ability to offer a streamlined and adaptable service to their patients. see Page 12 for more on TechnologyOne

Industry News About TechnologyOne TechnologyOne (ASX:TNE) is Australia’s largest enterprise software company and one of Australia’s top 200 ASXlisted companies, with offices across six countries.

We create solutions that transform business and make life simple for our customers. We do this by providing powerful, deeply integrated enterprise software that is incredibly easy to use. Over 1,000 leading corporations, government departments and statutory authorities are powered by our software.

We participate in only seven key markets: government, local government, financial services, education, health and community services, utilities and managed services. For these markets we develop, market, sell, implement, support and run our preconfigured solutions, which reduce time, cost and risk for our customers.

For 27 years, we have been providing our customers enterprise software that evolves and adapts to new and emerging technologies, allowing them to focus on their business and not technology. Today, our software is available on the TechnologyOne Cloud and across smart mobile devices 12

Genders, Bodies and Relationships Passport now available This Passport is a tool to support clear communication between people and organisations on topics related to their genders, bodies, and relationships. The information included could be critical in a wide variety of settings, including health care, ageing & aged care, police, law, housing and education. It is a document designed to promote the best possible care for people who have historically faced mistreatment or exclusion on the basis of their genders and bodies.

Development of the Passport was based on requests and feedback from individuals as well as organisations.

Individuals reported facing situations where important aspects of their genders and bodies were not understood and included in their care. Organisations have experienced difficulties in asking about sensitive information in ways that were respectful and inclusive.

This feedback highlighted the need for a multipurpose and user-friendly tool. Consequently, the Passport was designed to help people to access quality care and to help organisations to achieve inclusive practice.

The Passport can be used in a wide variety of situations e.g. in reception areas, community spaces, during intake meetings or history taking, to create dialogue and reduce awkwardness, and to ensure consistent quality of care between services.

Organisations can combine the Passport with existing diversity, equity and inclusion strategies, whilst individuals can also use it like a ‘medic alert’ bracelet – a ‘just in case’ back-up tool.

For more information contact Samantha Edmonds National LGBTI Health Alliance

“Development of the Passport was based on requests and feedback from both individuals and organisations.”

EMAIL 02 8568 1123 WEBSITE

2016 Study Tour Program Now Open!

To register or for more information visit sagetours.com.au

Adelaide 12 - 20 June 2016 Australian Aged Care System This tour has been organised in partnership with Commonage to align with International Federation of Ageing (IFA) International conference in Brisbane Australia.

*15 participants maximum

New Zealand 18 - 29 June 2016 Studying Innovative Approaches to Aged Care and Retirement Living RVA’s Executive Director John Collyns will also provide an overview of the NZ consumer protection regime. Tour includes a masterclass style overview of operations and finance.

*15 participants maximum

Netherlands & France 10 - 24 September 2016 Innovation in Care Tour includes 2 day IAHSA Leadership Retreat, attendance at the EAHSA conference in Lyon and optional post-tour winery trip.

*15 participants maximum

South Africa 12 - 25 November 2016 Implementing Business Models to face Diversity in Aged Care Delivery Led by South African aged care expert Margie van Zyl Chapman. Optional 4 day post-tour safari.

*15 participants maximum

Visit sagetours.com.au to secure your booking.

For more information visit www.sagetours.com.au or contact Program Manager Judy Martin via email judy.martin@thomsonadsett.com or mobile 0437 649 672.

SAGE Study Tours are a partnership between:

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National News

SAGE tour member profile

Monday afternoon cooking - Glenview Day Centre Liaison Officer Rhea Ahlanu with Mrs Merl Emmett, Lyndon Emmett and Mrs Pauline Brown

“Taking that SAGE tour fundamentally changed the way I run Glenview” Lucy O’Flaherty, CEO Glenview, Tasmania

Changes introduced following SAGE tour

by Mike Swinson with Lucy O’Flaherty

What has changed in this SMS aged care facility after its CEO joined a SAGE tour to the UK and Holland in 2015?

“Glenview is an aged care provider with a residential arm and an independent living arm, plus we provide community care and we work with people with disabilities - but we are a business and we run it as a business,” says Glenview’s CEO Lucy O’Flaherty. “We have 100 residents, 10 ILU’s and 100 community care packages, making Glenview a medium size business in Tasmania. We are independent and we survive because the business acumen is commercial; it is contemporary; it’s not held back by traditional thinking of this is how aged care does it.”

So why does Lucy O’Flaherty choose to travel to the other side of the world on a SAGE tour? Why does she choose to send senior staff on these tours? How does she convince her board that this expense is a worthwhile investment?

“Because it’s worth it to me and to the organisation I run,” says Lucy. “We would 14

not be as successful as we are, we would not have the rich caring atmosphere we have here and we would not be as financially strong as we are if I had not been on a SAGE tour, seen innovative practices and implemented some of those here at Glenview.”

Without exception, everyone I have spoken to who has participated in a SAGE Tour has spoken of the benefits of the tours, both for their business and personally. They have established a network of peers who all work in the same space and provide them with someone to bounce ideas off, someone to share a concern with who is not involved directly in their business but knows first-hand what it’s like to run one.

“It gives you an opportunity to get out of your own headspace, “says Lucy, “because when you work in this industry you can easily be overwhelmed by it. It’s hard to have the time and the clarity to see how things might be done differently or better. Participating in a SAGE Tour

takes you out of your comfort zone and is an incredibly rewarding experience, almost like hitting the ‘refresh’ button.”

All SAGE tours provide opportunities to observe, then talk about and assess other organisations’ practices, whether it be financial, design, IT or practical care.

“Being able to see all that, talk about it, ask questions about it, was a once in a lifetime opportunity for me. Taking that SAGE tour fundamentally changed the way I run Glenview,” said Lucy.

So what changed at Glenview following SAGE attendance?

Lucy explains, “We changed our model of care, essentially changing the way staff work and who they work with. Normally staff on a roster work with whoever they are allocated to on that day or week. They used to work with a variety of residents, different people on different days.

All this has changed at Glenview and staff now work with and care for the same residents on every shift. “We are seeing strong relationships develop, friendships, families say they notice that their family member is more relaxed. They know who to contact first if they have concerns or problems they want sorted out. It’s also about valuing our staff – people work in this business because they care – it’s not about money. We see staff developing a much better relationship with the residents they care for; they get to be part of the care plan and they have input into it.”

Yes, the changes did impact Glenview financially because, in the short term, they were more costly. Although not an

exact replica of what Lucy observed in Europe, the outcome is an adaptation of those ideas and new systems to suit the Glenview situation. “It was the opportunity to be exposed to these different service models, and then discuss them at length and in detail with other colleagues about application to the Australian workplace that was one of the major benefits for me” Lucy pointed out.

“I would not have been able to convince my Board that we should spend more on staff if I had not had the experience of that SAGE tour. Because I had seen firsthand how it worked, what made it better, why residents were happier, it was easier to convince the Board to agree to the change and the expenses involved. The results speak for themselves, the staff tell me they love it, the families do too, they also report that residents are happier, more social and, in some cases, even more active! Others say ‘we feel part of the family here!’ It doesn’t get much better than that.”

The ideas for the changes implemented at Glenview originated from a number of UK, Dutch and Australian organisations Lucy visited as part of the tour. Lucy says “I would love to send my Board Chairman and some other Board members on a SAGE Tour – unfortunately, we don’t have that sort of budget quite yet, but it will happen!”

WEBSITE 03 62 77 8800

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Merger News

President’s message

United ACSA begins to deliver benefits Paul Sadler President ACSA

New ACSA brings a stronger national voice for our not-for-profit sector, enhanced policy capacity and effective member support services. The success of our merger to date is an agreed intent and commitment that ACSA is the voice for our aged care providers irrespective of their size, service mix or location.

From the outset the members, boards and staff have worked together to implement a process that was based on a high degree of positive engagement and energy across Australia.

The backdrop to our merger is the rapidly changing landscape of our sector. At a time when the forces of a free market system are being released and private corporations position themselves to take great advantage of the new market and fiscal policy settings, the underpinnings of consumer demand and capacity to pay for services are also rapidly changing. Our members came together and acknowledged that the challenges facing not-for-profit service providers will never be greater. We not only need to learn how to compete with large corporate enterprises in an increased free 16

market policy setting, but we also need to significantly increase our response to Mission - to create options for people who lack choice and to fill the gaps where there is market failure.

Under a federated model ACSA managed to provide much valued services to our members and ensured a voice at a Federal and State level, but we have understood the need to reinvent ourselves to rise to the above challenges.

The work undertaken to create New ACSA is critical to the success of the not-for-profit sector to provide the leadership necessary to respond to the needs of an ageing Australia.

Most mergers focus on financial and business systems integration, which is operationally essential and key to creating a basis for success. Our approach to creating a new ACSA has also focused on the human factors, communication and ensuring we are all working towards the same goals. Simply put, ACSA is passionate about the quality of the services provided by our members.

We know how important you are to your community and the people you serve. We will continue to work with and for you to advocate to government to

“ACSA is passionate about the quality of the services provided by our members.�

help them understand your importance within the fabric of our communities, how you fill gaps generated by market failure and how you create choice for people who lack options.

New ACSA is here with national services beginning to be provided.

Our new entity is now in a position to provide a strong, unified, national voice.

We have enormous strength in numbers and we can focus our energy on leading the sector to the benefit of all members and the communities they serve.

The role of the new ACSA will continue to be one that advocates on the basis of evidence-based policy, promotes awareness of ageing issues, represents our members in Federal and State advisory committees/groups and prepares policy that guides and influences government. We will deliver strong local and national services that meet all member needs, identify and deliver high quality professional development opportunities, build the capacity of service providers, and measure the outcomes achieved by our services on a continuous basis

Sax Institute journal is another online-only publication Public Health Research and Practice is the first online-only, open access, peer-reviewed public health journal in Australia and it has a strong focus on the connection between research, policy and practice.

Of particular interest to eAgendas readers is the perspective article in the January 2016 issue by Professor Mark Harris titled Strengthening prevention in primary care dealing with the need for integration and partnership between primary health care organisations and public health services and programs.

Our readers can subscribe to receive quarterly e-alerts when the journal is published, offer suggestions about themes or topics for future issues or submit complete papers for inclusion. To read previous issues of the journal or submit material, click on the link above or contact Publications Manager Megan Howe

EMAIL 02 9188 9500 WEBSITE

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ACSA State Associations 2016 events: Aged & Community Services Association of NSW & ACT T 02 8754 0400 F 02 9743 4556 www.agedservices.asn.au Aged and Community Services SA&NT T 08 8338 7111 F 08 8338 7077 www.agedcommunity.asn.au Aged and Community Services WA T 08 9244 8233 F 08 9244 8122 www.acswa.org.au

Aged and Community Services Victoria T 0438 397 704 E kgelley@agedcare.org.au www.agedcarevic.org.au Aged and Community Services Queensland T 0414 470 940 E khart@agedcare.org.au www.acsaqld.org.au National www.agedcare.org.au

Aged and Community Services Tasmania T 03 6231 3100 F 03 6234 3500 www.agedcaretas.org.au

ACSA encourages readers to consider these supporters of Australia’s aged care sector who are part of the exclusive ACSA National Partner team:

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eAgendas

Published by Aged and Community Services Australia Level 1, 10 Thesiger Court, Deakin ACT 2600 T 02 6282 7827 E admin@agedcare.org.au www.agedcare.org.au Twitter: @ACSANational

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Aged and Community Services Australia (ACSA) is the national peak body representing mission based organisations providing accommodation and care services for older people, people with a disability and their carers. The views expressed in eAgendas are not necessarily those of ACSA. Material published in eAgendas may be reproduced if acknowledged.

Managing Editor: Gabrielle Carrick Design and production: Paoli Smith