Annual Report 3

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ANNUAL REPORT 3

TUESDAY, March 20, 2012

Mary Crego

State Farm plans for the future his year marks another milestone for Bloomingtonbased State Farm. In June, we celebrate 90 years of serving our customers. Much has transpired since 1922 when our founder sold State Farm’s first auto insurance policy. The world is quickly changing and with it, customer expectations are evolving. Building on our history of innovation, we continue to work together as one team with the collective aim of delivering a remarkable customer experience for those we serve. We are developing exciting ways to connect with customers using new technology that will offer more choices for how we do business togethMary er; whether it’s over Crego the phone, via a mobile device, online, in one of our thousands of agents’ offices, at a body shop or a home damaged by fire or wind. As we create new ways to enhance our customers’ experiences, the workforce level in Bloomington remains largely unchanged. Some corporations in Illinois are adding facilities and jobs. But as chairman of the board of the Illinois Chamber of Commerce, I am concerned about those other companies that are choosing to expand their operations or even move jobs to other states. Our state’s political leaders should commit to getting our state’s fiscal house in order, accept responsibility for improving the economy and reinvigorate Illinois as a business friendly state dedicated to growth, business retention and innovation. State Farm continues to partner with other leading businesses in the state to search for smart solutions that move Illinois forward and attract new businesses and opportunities for its citizens. For State Farm, our policy growth in 2011 was less than expected, but it was a positive year in many other respects. State Farm Mutual remains financially strong. Foundational advancements in technology, processes and behaviors resulted in increased momentum and growth as we closed out 2011. Our focus on change has never been greater and the efforts by our associates have been truly inspiring. Our chairman and CEO, Ed Rust Jr., sets and models that pace and high level of expectation for each of us, as he has throughout his 26 years as State Farm’s leader. Ed also cares deeply about the future of our country. He currently serves as vice chair of the U.S. Chamber and will assume the chairman’s role in June, a role his father also held. Ed not only supports a strong business environment, but also is a leader in creating a stronger future for today’s young people through education. As we look toward the next 90 years, State Farm continues to invest in the communities where we work and live. It is gratifying to see State Farm agents, agents’ team members, employees and retirees give of their time and talents so generously to communities across the country. Locally, we are fortunate to live in a thriving and dynamic community, but there are still those within our midst who need our help. Here in Bloomington-Normal, our associates donate more than 150,000 volunteer hours each year to schools and community organizations. Providing great experiences for customers in the many different ways they expect these days remains foundational to our future. We continually focus on developing our people and helping them build out the skills and talents they will need to continue serving customers well. For the past 33 years, I have been proud to work at State Farm. Ours is a culture of integrity, which has been modeled by countless individuals who came before me — many of them now retired. Our core values remain the same, but our organization must continue to evolve. With the commitment and passion of each of our associates, we aim to ensure we’re a good neighbor for the next 90 years and beyond.

T

Mary Crego is senior vice president at State Farm.

The Pantagraph/LORI ANN COOK-NEISLER

Advocate BroMenn Medical Center construction is nearly complete in Normal on Jan. 31.

Changes not only a mom can love

Both local hospitals add on to benefit mothers and babies

By Paul Swiech pswiech@pantagraph.com

NORMAL — Mothers, babies and their families have been top of mind at Bloomington-Normal’s two hospitals. Advocate BroMenn Medical Center and OSF St. Joseph Medical Center have built additions in which mothers and babies have top billing. Construction of Advocate BroMenn’s addition should be complete by the end of April, with patient care beginning in late June, said Dan Cooper, BroMenn’s planning and design manager. St. Joseph’s addition opened in August and has resulted in an increase in mothers coming to the medical center for labor, delivery, recovery and postpartum care. Advocate BroMenn’s project is a $50 million, 136,000-square-foot, four-story addition extending west from the medical center, at 1304 Franklin Ave., Normal. The triangleshaped building will replace the mother-baby and critical care units in the hospital’s 1967 building. The addition will include 60 private rooms: 18 for labor, delivery, recovery and postpartum; 12 for postpartum (including for mothers who have had a Caesarean section); 18 for acute care; and 12 for intensive care. Lee Ann Wallace, director of nursing, said most mothers will be able to stay in the same room throughout their hospital stay. Rooms will be larger, with space for a family member to stay overnight and will have

The Pantagraph/STEVE SMEDLEY

Mortenson Construction site superintendent Rich Bagdon checks a HEPA air filter in the educational office space being built at OSF St.Joseph Medical Center Feb. 9.

the latest technology at the bedside, she said. The addition also will have two rooms for Caesarean sections, a 12bed well-baby nursery, seven-bed special care nursery, a suite for mul-

tiple births, a room for tub births and an isolation suite for highly infectious patients. St. Joseph’s Birthing Center is a $17.3 million, 29,000-square-foot, SEE HOSPITALS / PAGE 2

Hancock Stadium to get $25M renovation By Randy Reinhardt rreinhardt@pantagraph.com

NORMAL — Years of discussion and planning culminated in February when Illinois State University’s board of trustees gave the official approval to a $25 million renovation project for Hancock Stadium. The upgrade of the university’s 50-year-old football home will begin in the late spring or early summer. Construction is expected to be completed in time for the 2013 football season. “This is a huge step forward for the university,” ISU president Al Bowman said. “It not only allows us to improve an aging facility, but it also will enhance the doorway to the university. The current facility really doesn’t reflect on the quality of the institution.” The renovation will feature an entirely new east side to

The Pantagraph/LORI ANN COOK-NEISLER

Photo shows Illinois State University's Hancock Stadium west and south bleacher seats on Sept 26. Hancock Stadium that will seat approximately 7,500 and bring the entire stadium’s capacity to an estimated 14,675. “There is a lot of interest and a lot of excitement about this project,” said ISU director of athletics Gary Friedman.

“Naturally, our staff is excited about moving forward.” After the demolition of the current bleachers, the new east side of Hancock will be a two-story structure with brick columns, glass walls, and a media and event pro-

duction facility. There will be 6,700 bleacher-style seats that will be wider than the stadium’s west side individual seating. An indoor club area, which also will be available for community events, will feature 500 chairback seats. Seven suites will have a total capacity of about 170. A walkway will connect the east and west sides for the first time. No east side seating will be available for the 2012 football season. ISU expects a seating capacity of approximately 7,200 on the west and south sides of the stadium while construction is ongoing. Funding for the project will come largely from a reallocation of student fees, which will not increase. The university is also planning on $2.5 million in private SEE HANCOCK / PAGE 2


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