Multi channel analytics market

Multi-Channel Analytics Market – Forecasts from 2017 to 2022

DESCRIPTION

Multi-channel analytics market is estimated grow at a CAGR of 20.89% over the forecast period to reach US$9.648 billion in 2022. Multi-channel Analytics refers to the process of linking multiple sets of data from different sources and analyze them for successful

decision making. Due to the increasing awareness about the customer relationship,

many organizations are showing interest towards Multi-channel analytics solutions. The market for the Multi-channel analytics is mainly driven by the need to understand the customer behavior. The growing information technology sector in the Asia Pacific region and the increasing awareness of the companies about the importance of customer

relationship management is driving the Multi-channel analytics market in this region and is projected to witness the fastest growth during the forecast period.

Research Methodology

The first section of the report deals with detailed research methodology for calculating market size and forecasts, secondary data sources used and the primary inputs which were taken for data validation. This section also outlines various segmentations which have been covered as part of the report.

Market Dynamics

Next section provides comprehensive market dynamics through an overview section along with growth drivers, challenges, and opportunities which exist in the current

market. This section of the report also provides supplier and industry outlook as a

whole; key industry and regional regulations which are determining the product specifications and a brief technological aspect of Multi-channel Analytics. Complete industry analysis has also been covered by Porter’s five forces model as a part of this report section.

Segmentation

The Multi-channel Analytics market has been segmented by type, source type, deployment type, service, applications, end-user industry, and geography.

Multi-Channel Analytics Market – Forecasts from 2017 to 2022

 By Type:

o Speech Analytics o Text Analytics

o Data Analytics

o Customer Feedback

 By Deployment type: o On-Premise o Cloud

 By Service:

o Professional

o Support and Maintenance

 By Applications:

o Customer service management o Cross-selling and Up-selling o Others

 By End-User Industry: o Healthcare o BFSI

o Communication and Technology o Government

o Media and Entertainment o Others

 By Geography: o Americas

 North America  South America

o Europe Middle East & Africa  Europe

 The Middle East & Africa

o Asia Pacific

Multi-Channel Analytics Market – Forecasts from 2017 to 2022

Market Players

Finally, competitive intelligence section deals with major players in the market, their

market shares, growth strategies, products, financials, and recent investments among others. Key industry player profiles as part of this section are Google, IBM, SAP and Oracle along with several other players.

TABLE OF CONTENTS Multi-Channel Analytics Market – Forecasts from 2017 to 2022

1. Introduction

2. Research Methodology 3. Executive Summary 4. Market Dynamics

4.1. Market Overview and Segmentations 4.2. Drivers

4.3. Restraints

4.4. Opportunities

4.5. Supplier Outlook

4.6. Industry Outlook

4.7. Porter’s 5 Forces Analysis

4.8. Industry Value Chain Analysis 4.9. Scenario Analysis

5. Multi-channel Analytics Market Forecast by Type (US$ billion) 5.1. Speech Analytics 5.2. Text Analytics

5.3. Data Analytics

5.4. Customer Feedback

6. Multi-channel Analytics Market Forecast by Deployment Type (US$ billion) 6.1. On-premise 6.2. Cloud

7. Multi-channel Analytics Market Forecast by Service (US$ billion) 7.1. Professional

7.2. Support and Maintenance

8. Multi-channel Analytics Market Forecast by Application (US$ billion) 8.1. Customer service management 8.2. Cross-selling and Up-selling 8.3. Others

9. Multi-channel Analytics Market Forecast by End-User Industry (US$ billion) 9.1. Healthcare 9.2. BFSI

9.3. Communication and Technology 9.4. Government

Multi-Channel Analytics Market – Forecasts from 2017 to 2022

9.5. Media and Entertainment 9.6. Others

10. Multi-channel Analytics Market Forecast by Geography (US$ billion) 10.1. Americas

10.1.1. North America 10.1.2. South America

10.2. Europe Middle East and Africa 10.2.1. Europe 10.2.2. MEA

10.3. Asia Pacific

11. Competitive Intelligence

11.1. Market Share of Key Players 11.2. Investment Analysis 11.3. Recent Deals

11.4. Strategies of Key Players

12. Company Profiles 12.1. Google

12.2. Stratigent, LLC 12.3. Encima Group 12.4. SAP

12.5. Oracle 12.6. IBM

12.7. HP Autonomy

12.8. NICE Systems Ltd.

12.9. Teradata Corporation

12.10. List is not exhaustive*

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Multi-Channel Analytics Market – Forecasts from 2017 to 2022

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Multi-Channel Analytics Market – Forecasts from 2017 to 2022