Business Review
ANALYSIS OF Q1 2024
On your side, not in your way
WE LOVE WHAT WE DO.
A Letter from our President
I am pleased to present our 1st Quarter 2024 business review, and we are excited to discuss how our people and technology can help Blue Cross of Idaho grow and achieve your goals.
During this recent quarter we have not only achieved savings but have laid the foundation that will ensure your continued success. We understand that enhanced processes, systems, and technology have no value unless you can back them with a team committed to making it happen. We have that team and are excited for the opportunity to execute on our plan and work together to help Blue Cross of Idaho grow.
We are pleased to report sustained savings through the 1st quarter of $113,870 or 9%.
The Sourcing Group is grateful for your partnership and commitment to success and mutual growth. We look forward to bringing our shared plan for success to fruition. Thank you for your unwavering support.
Sincerely,
Dennis Clemente President The Sourcing Group
A VALUED Partnership
Blue Cross of Idaho Dedicated Account Team
Overall Responsibilities Chart
Greg Hopkins, Account Executive
Cell Phone: 650-274-9904
• Primary point of contact
• Day to day program management
• New projects
Tim Jewell, Account Manager tjewell@thesourcinggroup com
Cell Phone: 208-805-2406
• On-going orders/support Monday.com:
• Item additions/deletions
• Item maintenance
Dennis Clemente, President dclemente@thesourcinggroup.com
Cell Phone: 516-313-5148
• Executive level oversight
Greg Hopkins, Account Executive ghopkins@thesourcinggroup.com
Melissa Rushin, Account Manager mrushin@thesourcinggroup.com
Cell Phone: 817-308-2630
• Promo/Apparel
• Broker Portal:
• New item postings
• Existing item deletions
• Existing item edits
Jerry Edwards, CTO gedwards@thesourcinggroup.com
Cell Phone: 917-613-0023
• Overall Technology Oversight
AEP Support Chart
• Overall Responsibility for AEP Distribution
• Production Scheduling
• Fulfillment
• Monday.com oversight
• Proof Status
• Inventory Receipts
Tim Jewell, Account Manager
• Initial transfer of print spec items to Monday.com
• On-going Item additions/deletions
• Daily proofing status maintenance
• Item maintenance – versioning
Melissa Rushin, Account Manager
• Daily Broker Portal maintenance:
• New item adds/deletions
• Item edits
• Portal support for BCI customer service/brokers
David Hunnius, EVP, Sales dhunnius@thesourcinggroup.com
Cell Phone: 314-917-4904
• Executive level oversight
• Strategic direction for overall program
• Oversight of resourcing/partnerships
Mark Hansen, Account Executive mhansen@thesourcinggroup.com
Cell Phone: 314-717-4634
• Production management oversight
• Monday.com oversight
David Hunnius, EVP, Sales
Overall Program Monitoring:
• Production oversight
• Fulfillment oversight
• Distribution oversight
Mark Hansen, Account Executive
Daily monitoring for:
• BCI art status
• Proof status – SLA
• Proofs TSG owes BCI
• Approvals BCI owes TSG
• Production status oversight
2 Business Review Q1 2024
Financial Overview
Enterprise Summary of Print and Postage Spend
Blue Cross of Idaho 1st Quarter cost avoidance/savings: 9% or $113,870 decrease of 9% between Q1 2023 and Q1 2024.
9.0%
Enterprise Spend
Q1 2023 Compared to Q1 2024
2023 Total Compared to 2024 Billing
2nd half December “catch-up” postage to January
increase in postage vs 1st qtr. 2023.
Enterprise Spend 1st QTR 2023 1st QTR 2024 % Change Print $1,214,615 $1,084,803 -10.6% Promotional $34,577 $50,519 +45% Postage $737,142 $930,788 +26% Subtotal $1,986,334 $2,068,384 +4% ADHOC Postage $16,194 $0 NA TOTALS: $2,004,797 $2,068,384 +3.1% 2023 vs 2024 2023 2024 % of Change Blue Cross of Idaho TSG $1,249,193 $1,135,323 -9% Blue Cross of Idaho USPS $753,336 $930,788 +23%**
**Moved
**6.7%
3 Business Review Q1 2024
2023 1st QTR Spend:
PRODUCT TOTAL APPAREL $136 ARCHIVING $26,555 COMMERCIAL PRINT $97,824 ENVELOPES $97,315 FULLFILLMENT/PACKAGING $19,566 HOSTING $11,250 IMAGING $94,035 MA PRE PRINT $35,922 MAILING SERVICES $6,138 PROMOTIONAL $34,441 SNP PRE PRINT $25,170 TRANSACTIONAL $800,840 Grand Total $1,249,193 Alphabetical *December transactional does not include $185K catch-up billing APPAREL - $136 ARCHIVING - $26,555 COMMERCIAL PRINT$97.824 TRANSACTIONAL$800,840 ENVELOPES$97,315 FULLFILLMENT/PACKAGING$19,566 HOSTING - $11,250 IMAGING - $94,035 MA PRE PRINT - $35,922 MAILING SERVICES - $6,138 PROMOTIONAL - $34,441 SNP PRE PRINT - $25,170 4 Business Review Q1 2024
$1,249,193
2024 1st QTR Spend:
$113, 865 SAVINGS 9% PRODUCT TOTAL APPAREL $2,272 ARCHIVING $26,644 COMMERCIAL PRINT $42,624 ENVELOPES $52,016 FULLFILLMENT/PACKAGING $0 HOSTING $11,250 IMAGING $95,603 MA PRE PRINT $76,511 MAILING SERVICES $0 PROMOTIONAL $48,247 SNP PRE PRINT $18,175 TRANSACTIONAL $761,981 Grand Total $1,135,323 2023 vs 2024 $ 2023 vs 2024 % +$2,136 +1560% +$89 NA -$55,200 -56% -$45,300 -46% -$19,566 NA $0 NA +$1,568 +1.6% +$40,588 +112% -$6,138 NA +$13,806 +40% -$6,996 -27% -$38,859 -4.8% $113,870 Savings Alphabetical APPAREL - $2,272 ARCHIVING - $26,644 COMMERCIAL PRINT$42,624 TRANSACTIONAL$761,981 ENVELOPES - $52,016 FULLFILLMENT/PACKAGING - $0 HOSTING - $11,250 IMAGING - $95,603 MA PRE PRINT - $76,511 MAILING SERVICES - $0 PROMOTIONAL - $48,247 SNP PRE PRINT - $18,175 5 Business Review Q1 2024
$1,135,323
2023 1st QTR Postage:
DENTAL
DENTAL
EAM
EAM
EOBMP
FACETS BROKER PORTAL
MA
MA
$737,142
OF BUSINESS
LINE
EOB
PREDET
KITS
LETTERHEAD
ID CARD
INDIVIDUAL BROKER PORTAL
CAMPAIGN
EOB
MA
KIT FACETS
BROKER PORTAL
SUPP
SNP STOREFRONT GRAND TOTAL POSTAGE $29,301 $2,681 $17,787 $3,089 $314,404 $606 $97,532 $2,038 $5,239 $163,381 $2,237 $22,608 $68 $43,277 $30,105 $2,789 $737,142 MA EOB$163,381 EOBMP$314,404 QHP$43,277 ID CARD$97,532 QUARTERLY EOB - $30,105 SNP BROKER PORTAL - $2,789 MED SUPP - $68 MA KIT FACETS - $2,237 MA CAMPAIGN - $5,239 MA BROKER PORTAL$22,608 INDIVIDUAL BROKER PORTAL$2,038 FACETS BROKER PORTAL$606 EAM LETTERHEAD$3,089 DENTAL EOB - $29,301 DENTAL PREDET. - $2,681 EAM KITS - $17,787 6 Business Review Q1 2024
MA
MED
QHP QUARTERLY EOB
2024 1st QTR Postage:
$930,788 POSTAGE $20,344 $3,897 $2,333 $9,290 $422,308 $84 $142,705 $404 $13 $209,233 $104 $18,627 $1,224 $102 (SAMPLE MAILING ONLY) $64,817 $34,042 $1,261 $930,788 MA EOB$209,233 EOBMP$422,308 QHP$64,817 ID CARD$142,705 QUARTERLY EOB - $34,042 SNP BROKER PORTAL - $1,261 MED SUPP - $1,224 MA KIT FACETS - $104 MA CAMPAIGN - $13 MA BROKER PORTAL$18,627 INDIVIDUAL BROKER PORTAL$404 FACETS BROKER PORTAL$84 EAM LETTERHEAD$9,290 DENTAL EOB - $20,344 DENTAL PREDET. - $3,897 EAM KITS - $2,333 PROXY$102 LINE OF BUSINESS DENTAL EOB DENTAL PREDET EAM KITS EAM LETTERHEAD EOBMP FACETS BROKER PORTAL ID CARD INDIVIDUAL BROKER PORTAL MA CAMPAIGN MA EOB MA KIT FACETS MA BROKER PORTAL MED SUPP PROXY QHP QUARTERLY EOB SNP BROKER PORTAL GRAND TOTAL 7 Business Review Q1 2024
2023 Transactional : Spend by Cost Center
8 Business Review Q1 2024
COST CENTER LINE OF BUSINESS COST 153 DENTAL EOB $16,410 DENTALPREDET $5,057 EOBMP $176,370 MA EOB $134,427 QUARTERLY EOB $21,797 156 ID CARD $141,304 QHP KIT $212,850 157 EAM LETTER KIT $34,371 206 BROKER PORTAL ORDERS $33,042 MA KIT FACETS $9,171 MA KIT FACETS (ANOC) $2,967 BROKER PORTAL ORDERS $13,076 GRAND TOTAL $800,840 153 EOBMP$176,370 153 MA EOB$134,427 156 QHP KITS$212,850 167 ID CARD$141,304 153 DENTALPREDET - $5,057 153 DENTAL EOB - $16,410 153 QUARTERLY EOB - $21,797 157 EAM LETTER KIT - $34,371 206 MA CAMPAIGN - $26,904 206 STOREFRONT ORDERS - $12,423 206 MA KIT FACETS - $8,641 206 MA CAMPAIGN$6,138 206 MA KIT FACETS(ANOC) $2,967 206 MA KIT FACETS$530 206 STOREFRONT ORDERS - $653
2024 Transactional : Spend by Cost Center
9 Business Review Q1 2024
COST CENTER LINE OF BUSINESS COST 101 PROXY $12,277 (DOES NOT INCLUDE BROCHURE OR POSTAGE) 153 DENTAL EOB $7,731 DENTALPREDET $5,916 EOBMP $166,207 MA EOB $144,183 QUARTERLY EOB $22,072 156 ID CARD $70,650 QHP KIT $310,686 157 EAM LETTER KIT $9,326 206 MA CAMPAIGN $0 MA KIT FACETS $1,217 MA KIT FACETS (ANOC) $0 BROKER PORTAL ORDERS $11,715 GRAND TOTAL $761,981 156 QHP KITS$310,686 153 DENTAL PREDET - $5,916 153 MA EOB$144,183 153 EOBMP$166,207 156 ID CARD$70,650 153 DENTAL EOB - $7,731 153 QUARTERLY EOB$22,072 157 EAM LETTER KIT - $9,326 206 BROKER PORTAL ORDERS KIT$11,715 206 MA KIT FACETS - $1,217 101 PROXY - $12,277
2023 Transactional : Image Spend
10 Business Review Q1 2024
COST CENTER LINE OF BUSINESS COST 158 DENTAL EOB - IMAGES $4,759 158 DENTALPREDET - IMAGES $403 158 EAM LETTER KIT - IMAGES $1,657 158 EOBMP - IMAGES $46,036 158 ID CARD - IMAGES $3,825 158 MA EOB - IMAGES $24,543 158 MA KIT FACETS - IMAGES $49 158 MA KIT FACETS - IMAGES (ANOC) $11 158 QHP KITS - IMAGES $9,227 158 QUARTERLY EOB - IMAGES $3,526 GRAND TOTAL $94,035 158 EOBMP - IMAGES $46,036 158 ID CARD - IMAGES $3,825 158 MA EOB - IMAGES $24,543 158 MA KIT FACETS - IMAGES $49 158 MA KIT FACETS (ANOC) - IMAGES $11 158 QUARTERLY EOB - IMAGES $3,526 158 QHP KITSIMAGES $9,227 158 DENTAL EOB - IMAGES $4,759 158 DENTAL PREDET - IMAGES $403 158 EAM LETTER KIT - IMAGES $1,657
2024 Transactional : Image Spend
11 Business Review Q1 2024
COST CENTER LINE OF BUSINESS COST 158 DENTAL EOB - IMAGES $2,276 158 DENTALPREDET - IMAGES $419 158 EAM LETTER KIT - IMAGES $476 158 EOBMP - IMAGES $50,474 158 ID CARD - IMAGES $2,120 158 MA EOB - IMAGES $23,273 158 QHP KITS - IMAGES $12,995 158 QUARTERLY EOB - IMAGES $3,569 GRAND TOTAL $95,603 158 EOBMP - IMAGES $50,474 158 ID CARD - IMAGES $2,120 158 MA EOB - IMAGES $23,273 158 MA KIT FACETS - IMAGES $1 158 EAM LETTER KITS - IMAGES $476 158 QUARTERLY EOB - IMAGES $3,569 158 QHP KITSIMAGES $12,995 158 DENTAL EOB - IMAGES $2,276 158 DENTAL PREDET - IMAGES $419
Transactional Volume for :
2023 and 2024 1st QTR
2023 - TOTAL MAILED VOLUME: 1,307,509 PIECES
2024 - TOTAL MAILED VOLUME: 1,204,142 PIECES 7.9% REDUCTION IN MAILED PIECES
12 Business Review Q1 2024
BUSINESS CENTER CASS LINE OF BUSINESS CLAIMS 58,284 DENTAL EOB CLAIMS 5,246 DENTAL PREDET CLAIMS 627,436 EOBMP CLAIMS 324,087 MA EOB CLAIMS 61,139 QUARTERLY EOB EBS 195,537 ID CARD EBS 14,411 QHP KITS EBS 20,520 EAM LETTER KIT BRAND & MARKETING 678 MA KIT FACETS BRAND & MARKETING 171 MA KIT FACETS (ANOCS)
BUSINESS CENTER CASS LINE OF BUSINESS LEGAL 32,676 PROXY CLAIMS 27,922 DENTAL EOB CLAIMS 6,238 DENTAL PREDET CLAIMS 627,487 EOBMP CLAIMS 312,256 MA EOB CLAIMS 61,883 QUARTERLY EOB EBS 107,683 ID CARD EBS 20,236 *QHP KITS EBS 7,739 EAM LETTER KIT EBS 22 MA KIT FACETS
*QHP
INCREASED 40%
USAGE
Financial Analysis and Innovation
Blue Cross of Idaho has realized cost savings of $113,865 or 9% in Q1 2024. Savings were the result of the absence of ADHOC mailings and a decrease in the overall volume of transactional mail of 7.9%, and the elimination of the need for kitting due to Enrollment Guide re-design. The elimination of mailed EOC’s was also a factor in driving savings.
COLLABORATION AND TECHNOLOGY
• Broker Portal
• Company Stores
• POD
• Swag and Apparel
• MLAD
• Enhanced ID Card Matrix
• Enhanced Company Store(s)
LASER FOCUS ON 2025 AEP:
PROCESS
• Monday.com
• Broker Portal
• Production Scheduling
• Workback Plan - from final preorder ship date of September 20
• 100% preorders in hands by Wednesday September 26
PRODUCTION
• Manufacturing visibility through Monday.com
• Proof approvals automatically trigger production
• TSG personnel on-site throughout production/fulfillment
13 Business Review Q1 2024
an exciting new eCommerce front-end
In 2023, TSG embarked on a full technology stack refresh for our entire customer facing eCommerce platform and back-end processes. The initiative we call SourceKey will modernize all eCommerce storefront capabilities, and coupled with the back-office upgrades will implement numerous standards for automation that will electronically link our supply chain and eliminate many manual processes. The result will position TSG for growth with existing manpower and eliminate constraints of legacy products. These enhancements will ultimately provide BCI with an even more efficient and intuitive eCommerce experience with TSG.
Customize & Visualize
SourceKey provides a full suite of reporting functionality through our Microsoft Power BI reporting features. This access will provide your organization complete transparency and insight into both your online & offline expenditures. We enable your team to take a deep dive into any content or material being managed on our system.
14 Business Review Q1 2024
15 Business Review Q1 2024 Notes
16 Business Review Q1 2024 Notes
Business Review
ANALYSIS OF Q1 2024
On your side, not in your way
WE LOVE WHAT WE DO.