Contents Content Introduction from the chief executive State ment of directors’ responsibilities About this report Gove rnance arrangements Care Quality Commission rating Priorities for quality im provement in 2021-22 State ment relating to the quality of care provided Progress against priorities set for 2020-21 Our patie nts Responding to an emergency Infection prevention and control Quality improvements Patient experience and engagement Our Patient Panel Improving care for vulnerable patients Learning from safety incidents Improving medicine safety Our pe ople Recognising our amazing people The national NHS staff survey Inclusion Our pe rformance Participation in clinical audits Achievements in information technology Research and development Our place s Improving our estate Environment and sustainability State ments from stakeholders Glos s ary of te rms
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