Succeeding at Pact Guide (long)

Succeeding at Pact

Contents Part 1 Our Strategy for Growth

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Our Values

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How We Show Up

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- We put Safety First - We are Customer Driven - We Work with Integrity - We Innovate - A Collaborative Approach

Part 2 How We Do Things At Pact - We Honour Our Commitments and Deliver Our Results - We Always Plan - We Perform at our Best - We Execute with Excellence - We Embrace Change

Pact Group — Employee Handbook

Our Vision, Purpose, Mission 3 and Targets

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© Pact Group Holdings Limited 2025. All rights reserved. This document is for internal purposes only and may not be distributed, reproduced or used for any other purpose without Pact Group’s prior written consent.

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Our Strategy for Growth 1. A Strong Vision We have a clear plan for the future with achievable and measurable goals.

2. New Opportunities We identify opportunities through research into industry trends and customer needs.

3. Competitive Advantage We focus on what factors give Pact an advantage over our competition.

4. Innovation We foster a culture of continual innovation to meet changing market demands.

5. A Customer Focus We use feedback and data to fully enhance our customers’ experience.

6. Resource Allocation We grow through investing in the right people and technology.

7. Be Agile and Adaptable We stay flexible and ready to adjust strategies in response to changing market conditions.

8. Build Partnerships We create strong strategic alliances to expand our market reach and capabilities.

9. Manage Risk We identify potential risks and develop strategies to ensure resilience and growth.

10. Monitor Progress We develop and implement detailed plans to continuously monitor our progress..

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Vision

Lead the Circular Economy

Purpose

Provide sustainable solutions for customers

Mission (What we do)

Targets

Deliver scaled circular solutions through reuse and recycling; packaging, and consumer products

• Net zero by 2050 • Top quartile ESG Score • 100% recyclable packaging • 30% average recycled content across our portfolio

Succeeding at Pact Guide

(Reason to exist)

Our Structure

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Our Values We put our core values into practice to build trust and a positive work environment.

We are #ProudtobePact.

Every employee is expected to behave in a way that aligns with the values of our company.

Safety is first.

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We win when our Customer wins.

We have Integrity as we strive for results.

Our Innovation drives the circular economy.

We Respect & collaborate with colleagues & communities.

Succeeding at Pact Guide

How we show up

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We put Safety First How we achieve this: • We Prioritise: We value safety as our number one priority and never compromise.

• Take Action: Our safety leadership is all about action, not just words.

Succeeding at Pact Guide

We provide a SAFE, inclusive workplace for our people to do their best work, every day.

• Identify Risks: We identify critical risks and implement controls for a safe culture.

• Speak Up: Our culture allows people to feel safe to join in and learn.

• Continually Improve: We continually talk to each other to keep improving safety standards.

• We’re Proactive: We are proactive in solving any potential safety issues for the future.

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From external customers who purchase our products and services to our internal stakeholders, we believe that ‘We win when our CUSTOMERS win’.

How we show up for customers: • We Listen: We ask questions and listen to our customers to understand problems as well as opportunities.

Succeeding at Pact Guide

We are Customer Driven

• Be Accountable: We remain vigilant in finding a prompt solution for any customer issues.

• Seek Feedback: We ask for customer feedback and then act on it to ensure we can continue to improve.

• Be Respectful: We always arrive prepared, and then follow up to ensure we positively impact our customers.

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Commercially minded and driven by success, we do so in a way that is full of INTEGRITY and aligns with our Purpose.

What our way looks like: • Take Pride: We are proud of what we do and we own the outcome of our customer-driven actions.

• Data Driven: Our forecasting and decision making is data driven so we can act if targets aren’t being met.

Succeeding at Pact Guide

We Work with Integrity

• Our Talent: We know that talent remains our strongest and most compelling competitive advantage.

• Continually Review: We regularly check the status of our sites and assets, keeping them well maintained and safe.

• Responsible Allocation of Capital: Our rigorous focus on Return On Investment allows us to responsibly allocate capital and achieve our milestones.

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We are proud to lead the way in driving the circular economy through INNOVATION in Packaging, Contract Manufacturing, Reuse and Recycling solutions.

How we do this: • Our Competitive Advantage: Our role within the circular economy gives us a competitive advantage.

Succeeding at Pact Guide

We Innovate

• Innovative Technology: We’re driven by innovative technologies, automation and material science.

• Our Purpose: We are passionate about our purpose and contribute to and feel part of Pact’s Vision.

• We Lead By Example: We embody and practice the principles of the circular economy.

• We Share: We regularly share our journey to lead and inspire change.

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We believe working collaboratively and with RESPECT is essential to improving our problem solving, decision making and productivity.

What collaboration looks like: • One Pact: We succeed by looking at everything from an overall Pact perspective, rather than focusing on individual business units.

Succeeding at Pact Guide

A Collaborative Approach

• Embracing Diversity: We value an inclusive environment that brings together people from different backgrounds, experiences, perspectives and problem-solving approaches.

• Collaborative Structure: Our processes include the right contributors before decisions are made.

• Recognition: We recognise and appreciate our team, celebrating successes and milestones along the way.

• We are Respectful: We respect all resources, from human to capital.

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Succeeding at Pact Guide

How we do things at Pact

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We Honour Our Commitments and Deliver Our Results Driven by purpose and powered by people, Pact’s culture is built on ownership, agility, and impactwhere every team member delivers measurable results.

What this looks like: • We Deliver: We drive meaningful outcomes consistently and collaboratively.

• Own Up: We admit to our own mistakes and shortcomings, understanding the impact it can have on others and the business.

• We All Make Mistakes: We sincerely apologise for our actions, with empathy and a willingness to make amends.

• Make Changes: We consider if our behaviour requires modification.

• Commit to be Better: We understand our actions and address any needs to improve future behaviour.

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When accountability fails:

• Blaming Others: We shouldn’t shift responsibility or deny our mistakes, which can damage relationships.

• Making Excuses: We shouldn’t try to justify mistakes or failures, but rather learn from our experiences.

Succeeding at Pact Guide

• We Delay: We achieve outcomes inconsistently and in silos.

• Not Apologising: We should never refuse to offer a sincere apology to those affected by our actions.

• Being Defensive: We shouldn’t react defensively to feedback or criticism, which can harm communication.

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We Always Plan We understand and value the importance of effective planning in delivering our long term goals.

How we do this: • Define Objectives: We clearly articulate our priorities and critical tasks so they can be shared and understood by everyone.

• Create a Plan: We outline the steps required, including detailed plans, for each phase of the project.

• Identify Resources: We determine needs, including budget, team and materials, to meet objectives.

• Develop Timelines: We develop a realistic schedule with key deadlines that track progress and maintain momentum.

• Assign Responsibility: We allocate tasks based on skills and expertise, so everyone understands what is expected.

• Manage Risk: We look at the potential risks and develop strategies to mitigate them.

• Stay Informed: We establish how and when we will communicate updates to keep stakeholders involved.

• Monitor Progress: We constantly monitor our progress so we can be ready to address issues to stay on track.

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Key Things to Avoid:

• No Action Plan: We never skip the step-by-step breakdown of tasks required to achieve goals.

• Inadequate Resources: Not securing the right resources, like budgets and personnel, is problematic.

• Insufficient Timeline: Unrealistic deadlines or timelines can delay successful outcomes.

Succeeding at Pact Guide

• Unclear Objectives: A failure to clearly define our goals would ultimately be confusing for everyone.

• Poor Risk Management: We don’t leave ourselves vulnerable by not planning for potential risks.

• Ineffective Communication: We are never guilty of failing to establish a strong communication plan.

• Lack of Monitoring: We never derail projects by neglecting to track our progress and make adjustments.

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We Perform at our Best To optimise employee engagement and productivity, we focus on the positives of good performance and address any issues with constructive feedback.

Performance management should be: • Well Communicated: We openly discuss what is expected of employees in their role, how well they’re going and how they can improve.

• Constructive: Our feedback is prompt, objective, respectful, balanced and solutions-based.

• Empowering: We encourage employees to build their own solutions to create ownership and accountability.

• Skill Focussed: Through development and training, we invest in employee learning and career growth.

• Balanced: We treat all employees equally, applying consistent performance standards without bias.

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• Micromanaged: We don’t micromanage employees to avoid stifling creativity and motivation.

• Disrespectful: We avoid harsh criticism or belittling behaviour which can harm employee performance.

• Untimely: We don’t ignore performance issues by waiting too long, which can exacerbate the problem.

Succeeding at Pact Guide

Avoiding Poor Performance Management Practices:

• Inconsistent: Feedback that isn’t consistent can easily confuse employees and hinder their improvement.

• Favouritism: All employees need to be treated fairly, as bias can diminish trust and cohesion.

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We Execute with Excellence Striving for excellence in everything we do is the only way we know at Pact, as we continue to deliver products and services that lead the industry.

What excellence looks like: • High Standards: We are inspired to achieve the highest industry standards and performance accountability.

• Customer Driven: We prioritise the needs and satisfaction of our customers to exceed their expectations.

• Innovative: Anticipating consumer needs, we actively seek new ideas and innovative approaches.

• Continuous Learning: Highly inquisitive, we always look for ways to expand our knowledge and skills.

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• Mediocrity: Poor quality, incomplete delivery or accepting second best is not how we operate at Pact.

• Short-term Focus: We never sacrifice quality, or compromise customer satisfaction for short term gains.

• Standing Still: We will never fall behind by failing to develop new products, processes or services.

Succeeding at Pact Guide

Key factors hindering excellence:

• Failing to Learn: We don’t support repeated mistakes, tolerate a dismissive culture or ignore feedback.

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We Embrace Change Innovation and change drive our business. We manage change to minimise disruption while maintaining productivity and long term growth.

What change should look like: • Transparent: We help people understand how change may impact them and their role, in a friendly and safe way.

• Lead by Example: We stay motivated and positive through changes, celebrating all the ‘wins’ throughout the process.

• Clear Communication: We’re transparent and explain clearly why change is needed, and the benefits it will achieve.

• Be Proactive: We’re ready to handle potential issues and regularly seek feedback to adjust along the way.

• Be Agile: We’re adaptable and open to new ideas and ways of working, embracing change as an opportunity.

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Key factors hindering change:

• Failing to Lead By Example: Not behaving consistently or failing to follow changes through sets a bad example for others.

• Lack of Communication: Efficient change can never be achieved when information isn’t being properly delivered.

Succeeding at Pact Guide

• Dismissive: Becoming impatient when others resist change or are slow to adapt can be counterproductive.

• Inactive: Not being on board and resisting change is unhelpful and a sure way to set up a roadblock.

• Siloed Behaviour: Working in “silos” only encourages blinkered and ineffective decision making for the business overall.

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Our Vision is to lead the circular economy.

Let’s lead the way together. pactgroup.com