Succeeding at Pact
Our Strategy for Growth
1. A Strong Vision
We have a clear plan for the future with achievable and measurable goals.
2. New Opportunities
We identify opportunities through research into industry trends and customer needs.
3. Competitive Advantage
We focus on what factors give Pact an advantage over our competition.
4. Innovation
We foster a culture of continual innovation to meet changing market demands.
5. A Customer Focus
We use feedback and data to fully enhance our customers’ experience.
6. Resource Allocation
We grow through investing in the right people and technology.
7. Be Agile and Adaptable
We stay flexible and ready to adjust strategies in response to changing market conditions.
8. Build Partnerships
We create strong strategic alliances to expand our market reach and capabilities.
9. Manage Risk
We identify potential risks and develop strategies to ensure resilience and growth.
10. Monitor Progress
We develop and implement detailed plans to continuously monitor our progress..
Vision Lead the Circular Economy
Purpose
(Reason to exist)
Provide sustainable solutions for customers
Mission
(What we do)
Deliver scaled circular solutions through reuse and recycling; packaging, and consumer products
Targets
• Net zero by 2050
• Top quartile ESG Score
• 100% recyclable packaging
• 30% average recycled content across our portfolio
Our Structure
Our Values
We put our core values into practice to build trust and a positive work environment.
We are #ProudtobePact.
Every employee is expected to behave in a way that aligns with the values of our company.
Safety is first. We win when our Customer wins.
We have Integrity as we strive for results.
Our Innovation drives the circular economy.
We Respect & collaborate with colleagues & communities.
How we show up
We are Customer Driven
From external customers who purchase our products and services to our internal stakeholders, we believe that ‘We win when our CUSTOMERS win’.
How we show up for customers:
• We Listen: We ask questions and listen to our customers to understand problems as well as opportunities.
• Be Accountable: We remain vigilant in finding a prompt solution for any customer issues.
• Seek Feedback: We ask for customer feedback and then act on it to ensure we can continue to improve.
• Be Respectful: We always arrive prepared, and then follow up to ensure we positively impact our customers.
We Work with Integrity
Commercially minded and driven by success, we do so in a way that is full of INTEGRITY and aligns with our Purpose.
What our way looks like:
• Take Pride: We are proud of what we do and we own the outcome of our customer-driven actions.
• Data Driven: Our forecasting and decision making is data driven so we can act if targets aren’t being met.
• Our Talent: We know that talent remains our strongest and most compelling competitive advantage.
• Continually Review: We regularly check the status of our sites and assets, keeping them well maintained and safe.
• Responsible Allocation of Capital: Our rigorous focus on Return On Investment allows us to responsibly allocate capital and achieve our milestones.
We Innovate
We are proud to lead the way in driving the circular economy through INNOVATION in Packaging, Contract Manufacturing, Reuse and Recycling solutions.
How we do this:
• Our Competitive Advantage: Our role within the circular economy gives us a competitive advantage.
• Innovative Technology: We’re driven by innovative technologies, automation and material science.
• Our Purpose: We are passionate about our purpose and contribute to and feel part of Pact’s Vision.
• We Lead By Example: We embody and practice the principles of the circular economy.
• We Share: We regularly share our journey to lead and inspire change.
A Collaborative Approach
We believe working collaboratively and with RESPECT is essential to improving our problem solving, decision making and productivity.
What collaboration looks like:
• One Pact: We succeed by looking at everything from an overall Pact perspective, rather than focusing on individual business units.
• Embracing Diversity: We value an inclusive environment that brings together people from different backgrounds, experiences, perspectives and problem-solving approaches.
• Collaborative Structure: Our processes include the right contributors before decisions are made.
• Recognition: We recognise and appreciate our team, celebrating successes and milestones along the way.
• We are Respectful: We respect all resources, from human to capital.
How we do things at Pact
We Honour Our Commitments and Deliver Our Results
Driven by purpose and powered by people, Pact’s culture is built on ownership, agility, and impactwhere every team member delivers measurable results.
What this looks like:
• We Deliver: We drive meaningful outcomes consistently and collaboratively.
• Own Up: We admit to our own mistakes and shortcomings, understanding the impact it can have on others and the business.
• We All Make Mistakes: We sincerely apologise for our actions, with empathy and a willingness to make amends.
• Make Changes: We consider if our behaviour requires modification.
• Commit to be Better: We understand our actions and address any needs to improve future behaviour.
When accountability fails:
• We Delay: We achieve outcomes inconsistently and in silos.
• Blaming Others: We shouldn’t shift responsibility or deny our mistakes, which can damage relationships.
• Making Excuses: We shouldn’t try to justify mistakes or failures, but rather learn from our experiences.
• Not Apologising: We should never refuse to offer a sincere apology to those affected by our actions.
• Being Defensive: We shouldn’t react defensively to feedback or criticism, which can harm communication.
Succeeding at Pact Guide
We PlanAlways
We understand and value the importance of effective planning in delivering our long term goals.
How we do this:
• Define Objectives: We clearly articulate our priorities and critical tasks so they can be shared and understood by everyone.
• Create a Plan: We outline the steps required, including detailed plans, for each phase of the project.
• Identify Resources: We determine needs, including budget, team and materials, to meet objectives.
• Develop Timelines: We develop a realistic schedule with key deadlines that track progress and maintain momentum.
• Assign Responsibility: We allocate tasks based on skills and expertise, so everyone understands what is expected.
• Manage Risk: We look at the potential risks and develop strategies to mitigate them.
• Stay Informed: We establish how and when we will communicate updates to keep stakeholders involved.
• Monitor Progress: We constantly monitor our progress so we can be ready to address issues to stay on track.
Key Things to Avoid:
• Unclear Objectives: A failure to clearly define our goals would ultimately be confusing for everyone.
• No Action Plan: We never skip the step-by-step breakdown of tasks required to achieve goals.
• Inadequate Resources: Not securing the right resources, like budgets and personnel, is problematic.
• Insufficient Timeline: Unrealistic deadlines or timelines can delay successful outcomes.
• Poor Risk Management: We don’t leave ourselves vulnerable by not planning for potential risks.
• Ineffective Communication: We are never guilty of failing to establish a strong communication plan.
• Lack of Monitoring: We never derail projects by neglecting to track our progress and make adjustments.
Succeeding at Pact Guide
We Perform at our Best
To optimise employee engagement and productivity, we focus on the positives of good performance and address any issues with constructive feedback.
Performance management should be:
• Well Communicated: We openly discuss what is expected of employees in their role, how well they’re going and how they can improve.
• Constructive: Our feedback is prompt, objective, respectful, balanced and solutions-based.
• Empowering: We encourage employees to build their own solutions to create ownership and accountability.
• Skill Focussed: Through development and training, we invest in employee learning and career growth.
• Balanced: We treat all employees equally, applying consistent performance standards without bias.
Avoiding Poor Performance Management Practices:
• Micromanaged: We don’t micromanage employees to avoid stifling creativity and motivation.
• Disrespectful: We avoid harsh criticism or belittling behaviour which can harm employee performance.
• Untimely: We don’t ignore performance issues by waiting too long, which can exacerbate the problem.
• Inconsistent: Feedback that isn’t consistent can easily confuse employees and hinder their improvement.
• Favouritism: All employees need to be treated fairly, as bias can diminish trust and cohesion.
Succeeding
We Execute with Excellence
Striving for excellence in everything we do is the only way we know at Pact, as we continue to deliver products and services that lead the industry.
What excellence looks like:
• High Standards: We are inspired to achieve the highest industry standards and performance accountability.
• Customer Driven: We prioritise the needs and satisfaction of our customers to exceed their expectations.
• Innovative: Anticipating consumer needs, we actively seek new ideas and innovative approaches.
• Continuous Learning: Highly inquisitive, we always look for ways to expand our knowledge and skills.
Key factors hindering excellence:
• Mediocrity: Poor quality, incomplete delivery or accepting second best is not how we operate at Pact.
• Short-term Focus: We never sacrifice quality, or compromise customer satisfaction for short term gains.
• Standing Still: We will never fall behind by failing to develop new products, processes or services.
• Failing to Learn: We don’t support repeated mistakes, tolerate a dismissive culture or ignore feedback.
Succeeding at Pact Guide
We Embrace Change
Innovation and change drive our business. We manage change to minimise disruption while maintaining productivity and long term growth.
What change should look like:
• Transparent: We help people understand how change may impact them and their role, in a friendly and safe way.
• Lead by Example: We stay motivated and positive through changes, celebrating all the ‘wins’ throughout the process.
• Clear Communication: We’re transparent and explain clearly why change is needed, and the benefits it will achieve.
• Be Proactive: We’re ready to handle potential issues and regularly seek feedback to adjust along the way.
• Be Agile: We’re adaptable and open to new ideas and ways of working, embracing change as an opportunity.
Key factors hindering change:
• Dismissive: Becoming impatient when others resist change or are slow to adapt can be counterproductive.
• Failing to Lead By Example: Not behaving consistently or failing to follow changes through sets a bad example for others.
• Lack of Communication: Efficient change can never be achieved when information isn’t being properly delivered.
• Inactive: Not being on board and resisting change is unhelpful and a sure way to set up a roadblock.
• Siloed Behaviour: Working in “silos” only encourages blinkered and ineffective decision making for the business overall.
Succeeding
