PDS life the
December 2016
Three teams serve Guatemala and see over 300 patients
17 volunteers treating 504 patients
20 16
SMILE GENERATION
4,000+ volunteers caring for over 2,000 patients
Two playgrounds, 400+ volunteers, over 170 patients served
Dear PDS ® Teammates,
Message From the PRESIDENT
BACK TO THE BASICS WITH HOPE FOR THE NEW YEAR
It’s undeniable that PDS is an innovative industry leader. The execution of the Perfect Patient Experience (PPE) ® , consistent structured meetings and an unrelenting focus on creating Patients for Life ® are each at the root of what makes us great. Recently, however, there’s been some slippage. As one dentist told me, it’s easy to be average in dentistry; it’s really hard to be great. When our core systems and structures are not well executed, a dental practice leaves too much to chance. As I look forward to our future, I ask all of you to join me in remaining true to our core systems and structures, so we can continue our vision of being the greatest dental company in America.
Our Core Operating Model
Over a decade ago, we developed the PPE® as an operational model that enables a transaction (patients getting dentistry) to happen between the clinician and the patient. The model remains the same today. If the transaction doesn’t happen, generally the PPE has failed. Each person in the
office has an obligation to set the next person up for success. I encourage you to hold yourselves and each other accountable to delivering the PPE. When done right, the end result is Patients for Life.
Our Core Structured Meetings Morning huddles help get us ready for a productive day. Engaging staff meetings twice a month help educate and align the team. Detailed monthly operations and financial reviews are critical for practice health. All are key to the long term success of a practice. These meetings create the time and space to have crucial conversations, provide feedback, and discuss opportunities. After all, a dental practice is a business, and these are the minimum requirements to ensure healthy operations.
I’ve been sharing my optimism for the company and our industry during the recent Town Halls. It’s a great time to be a dentist and to be in the dental field. And I know we have the best people and
the best systems, so we’re well-poised for continued and consistent success.
Finally, please know that I’m grateful for all of you and your hard work during this special time and throughout the year.
Blessings,
Stephen Thorne IV, President
WHAT’S INSIDE
SMILE GENERATION® SERVE DAY
More than 4,000 Smile Generation team members serve over 2,200 patients and provide more than $4 million in donated dentistry in one day!
BRAVEHEART 2016
The Pacific South Coast Region and the Southwest Region show their Bravehearts by building playgrounds for two communities in need.
SERVE GUATEMALA
Three teams of volunteers travel to Guatemala to provide care for over 300 people, donating $323,000 in dentistry!
SERVE ETHIOPIA
A team of dentists, hygienists, dental assistants and helpers return home with a new perspective after providing care for over 500 patients.
4 TH ANNUAL SMILE GENERATION GOLF CLASSIC
Over 100 golfers meet up at Houston’s Wildcat Golf Club to support the Pacific Dental Services ® Foundation.
KID’S DENTISTRY
Not all pediatric dentists are certified by the American Board of Pediatric Dentistry (ABPD)—but we’re very proud of these PDS ® -supported pediatric dentists who are.
ARE YOUR RELATIONSHIPS DRIFTING?
Doug Fields offers some key advice to help keep the relationships that matter most to you on course.
SMILE GENERATIO N
SERVING FROM COAST TO COAST
By Kyle Guerin, Sr. Manager, We Serve
From Miami, FL, to Snohomish, WA, from Richfield, MN, to P flugerville, TX, on Saturday, August 20, over 4,000 Smile Generation® volunteers took time out of their busy lives to make an impact in the lives of others. Over 490 PDS® -supported offices participated in a fun day of serving and smiles. Together over 2,200 patients were served and provided over $4 million in donated dentistry. Not only that, but team members from PDS National Support Center spent Saturday serving their local communities by participating in a beach clean-up, and helping out at a food bank and community fair.
Since Smile Generation Serve Day was founded in 2011, over 10,200 patients have been served and provided over $15.8 million in donated dentistry!
The collective numbers are astounding and impressive, but the stories coming from each and every local office are what move us to do what we do, like the single mom who will smile again, and the out of work individual who receives treatment he or she thought was out of reach.
The other day, I received a card in the mail addressed to the Smile Generation, and I think this patient represents why we do the work we do:
“I can’t begin to thank you all enough for your generosity and caring hearts. Thank you for what you do to help people in other countries and here in the USA. I feel so lucky to have been chosen for your ‘serve’ day. I will never forget this for the rest of my life.”
Sincerely, Renee
One day, one office, one patient … a lifetime of impact. Thank you to everyone who participated. Save the date for Smile Generation Serve Day 2017: Saturday, August 19.
2,200 community members served
4,000 team members participated
490+ Smile Generation®trusted offices served their communities
$ 4 MILLION in donated dentistry
Save the date Saturday, August 19, 2017, for next year’s Smile Generation® Serve Day!
BRAV E
PACIFIC SOUTH COAST REGION | Jackson STEM Academy
There is a school in Altadena, CA that has served the community for many years. Generations have attended, and recently it has been rebranded as Jackson STEM Dual Language Magnet School. Jackson STEM offers year-round quality education for its community and surrounding neighborhoods in science, technology, engineering and mathematics. Annually it serves around 700 children in the community. It previously had a broken-down, rusty playground that had been around almost as long as the original school. The school was desperate for a new place to play. Thankfully for this community, it resides in the Pacific South Coast Region, and they have a “Braveheart.”
Braveheart came together with one of our favorite charitable partners, KaBOOM! (whose mission is to save play), with a plan to transform the playground.
The event was kicked off by a design day, where kids were able to design their perfect playground. Six weeks later, nearly 200 volunteers came together to turn the kids’ dreams into a reality. Not only did the volunteers build a playground and do incredible side projects, but through the assistance of the Pacific Dental Services ® Foundation, they provided 71 patients with over $44,000 in donated dentistry.
“We were blown away with the generosity of The Smile Generation ® !” said PTA community member Liliana Awori. “Not only did they come in and build this beautiful playground, but the opportunity for our community to get dental work that they need has been an incredible blessing. It brings me to tears thinking of all the kids that will get the opportunity to play on this playground.”
It all starts with a heart to make the world a better place, continues with a vision of how to make that happen, and it finishes with hands that are willing to serve. On that Saturday in October, there were many hands and hearts willing to serve. Thank you to everyone who participated creating an impact for generations to come!
HEART
2 0 1 6
by Kyle Guerin, Sr. Manager, We Serve
SOUTHWEST REGION | Salvation Army Door of Hope
Door of Hope in San Diego is a Salvation Army housing center for women and children who are homeless or who have been victims of trafficking. Door of Hope works diligently with all their residents to help them overcome the obstacles and issues that have led to their homelessness. Being one of the few centers in San Diego that reserves space specifically for victims of human trafficking, they make sure it is not just shelter they are providing, but intense therapy for the women they work with and the children who shared in their trauma. Door of Hope has a clear understanding of how play impacts the positive development of the children they work with, and how to utilize play to grow, and sometimes help repair the relationships between the parents and their children. Door of Hope was desperate for a playground. They reached out to KaBOOM!, and KaBOOM! reached out to The Smile Generation ® .
One of the rewards of winning Region of the Year is an opportunity to build a playground in the winning region’s community. The Southwest Region, our PDS ® Region of the Year, chose San Diego and Door of Hope to benefit from its efforts.
On Saturday, November 5, over 150 volunteers showed up to change the lives of others and bring a playground to the women and children at Door of Hope. Not only did this group build a playground, but they also built:
• Four adult Mendocino benches
• Three trash and recycling bins
• Four child-size picnic tables
• A bulletin board
• Two adult-size picnic tables
• One ADA-accessible picnic table
• A life-size Jenga set
• A set of soccer goals
• A music wall
• Two child Mendocino benches
• Two storage cubes
Additionally, they painted hopscotch and other games on the concrete, and raked three cubic yards of dirt.
Volunteers also had the opportunity to see nearly 100 patients and provide over $64,000 in donated dentistry through the help of the Pacific Dental Services ® Foundation. For some of these woman and children, it was the first time they had ever been to see a dentist. They were moved to tears with the generosity of the dentists willing to help them. Megan Dowell, the director of Door of Hope, said, “I can’t express how grateful we all are for all that you have done.”
Tears also flowed as the Southwest Region said goodbye to Joanna Rodgers. She is transitioning from her role as Regional Partner to her new role as Sr. Vice President of People at National Support and passing the reigns to Regional Partners Mike Butler and Maha Said-Shariff.
It was a beautiful day all around. Thank you to everyone who participated and who showed they had a “Braveheart.”
As we close the books on our first year serving in Guatemala, the Pacific Dental Services Foundation Clínica Dental has provided much-needed care to the underserved throughout the country. Three teams of volunteers provided care for over 300 men, women and children, donating $323,000 in dentistry.
OUR APRIL TEAM – Dr. Rami Dimitri, Dr. Miran Ho, Dr. Eric Swensen and Nicole D’Amore, RDH provided dental services. Additional support was provided by maintenance tech Gonzalo Esparza, as well as Rachael Swensen and Helaman Forsyth.
OUR JULY TEAM – Dr. Timothy Windham, Dr. Christina Kraft, Dr. Vince Martinez, RDH Kayla Clarke and lead DA Robin Collins provided dental services. Additional support was provided by Jerry Manko, VP, Kids’ Dentistry, maintenance tech Martin Aguilar, and Foundation Advisory Board Member Gary Van Arnam.
OUR SEPTEMBER TEAM – Dr. Usha Mantena, Dr. Matthew Yip, Dr. James Mallory, Dr. Samip Patel, Cheryl Ingram, RDH, and lead DAs Jose Carpena, Reyna Torres and Nicole Weathers provided dental services. Additional support was provided by OM Marcie Gomez, as well as Rohan Mantena and Levi Mallory.
OUR FUTURE – The Foundation will continue to provide ongoing financial support and educational resources to the students of the University of San Carlos who oversee the clinic and provide care at the Pacific Dental Services Foundation Clínica Dental throughout the year.
To learn more about the clinic in Guatemala or ways you can get involved, please visit our website, www.pdsfoundation.org. Gracias!
By Barbie Vartanian, Pacific Dental Services ® Foundation Manager
My Ethiopia Experience
By Dr. Brian Polillo
PDS® -supported Owner Dentist
“We were able to see over 504 patients and donate over $400,000 worth of dentistry to a population that would have received less-than-ideal care, if any care at all, without us.”
The opportunity to travel to Ethiopia to donate my time and services supported by the Pacific Dental Services® Foundation was an amazing experience. A humanitarian trip of this nature has a dual impact on those involved. Obviously, one prong of the good that was done is the physical treatment performed for the patients we served. With our team of five PDS-supported dentists (Dr. Tanisha Jackson, Dr. Walter Jefferson, Dr. Bobby Soleiman, Dr. Joan To and myself), two hygienists (Brittany Field and Brooke Wilson), four dental assistants (Ruthann Anderson, Nicole Juarez, Kellie Patterson, Walter Moran) and several amazing helpers (Judy Forsythe, Kyle Guerin, Mark Laramore, Jeff McHugh, Kiana Soleiman and Hannah Wait) we were able to see over 504 patients and donate over $400,000 worth of dentistry to a population that would have received less-than-ideal care, if any care at all, without us. We worked ourselves to exhaustion (and in my case “intestinal distress”), and we loved every second of it. It’s easy to point to something concrete of this nature to measure the success of the trip, and successful we were.
The deeper impact is the perspective it gave me. As a PDS-supported owner dentist, my day is typically run by patients’ needs, the needs of my staff, and the needs of the office to stay running efficiently. It’s easy to fall into this routine of success/stress and forget why I began the profession of dentistry in the first place, which was simply to help those in need.
When I think about memorable patient experiences during this trip (of which there are too many to list), I recall a root canal on a 16-year-old who looked about 12, I assume because of malnourishment. His central incisor was fractured and he had been in pain for a while. He literally waited all day only to be told he would be the first patient we would see the following morning. After waiting all night, his procedure went well and he was extremely grateful for the work we had done. Can you imagine what would happen if you had a patient waiting for hours in your office, and then you told them to come back the next day? The hug I got from this particular patient would probably not be the response.
Experiences like these are what give that perspective. That patient was simply grateful to get the help he needed. When I’m stressed about traffic or whatever other mundane problems I have in my life, they simply don’t compare to a person who truly has no access to the care that they need. Being able to be a part of that care in a meaningful way is a truly humbling experience. I have been on other humanitarian trips in the past, and have always wanted to continue them in my career. The fact that PDS holds similar values is one of the main reasons I choose to continue our partnership. After all is said and done, I say sign me up for the next trip.
THE SMILE GENERATION®
GOLF CLASSIC
DRIVING FOR IMPACT: THE SMILE GENERATION® GOLF CLASSIC
By Kyle Guerin, Sr. Manager, We Serve
On Sunday, October 2, over 100 golfers participated in the 4th annual Smile Generation Golf Classic, a charity event benefiting the Pacific Dental Services® Foundation. Having spent previous years in Dallas and San Antonio, it was time to give Houston a chance to host this Texas-sized tournament.
The event took place at the Wildcat Golf Club, a challenging course with rolling hills, plenty of water and beautiful views of NRG stadium (home of the Houston Texans) and downtown Houston. It was a best ball scramble, allowing the best of golfers to play alongside those with a heart to serve and support. Teams were made up of supported owner dentists, PDS® regional partners and supported office team members, strategic vendor partners, and friends and family. It was a rewarding day raising funds for a great cause. Thank you to all of our sponsors. Without you, we could not have made this happen.
Vendor Sponsors:
PRESENTING SPONSOR
Henry Schein®
GOLD SPONSORS
American Orthodontics, CBRE Group, Inc., DDS Labs, Dr. Jacob Dent, Hu-Friedy, McGuireWoods LLP, Natura-Like Dental Lab, Inc., Nobel Biocare ®, Patterson Dental, Reliable Dental Laboratory, Sirona Dental Systems.
HOLE SPONSORS
3M, Dr. John and Tammy Barnes, Briargrove Smiles Dentistry, Clear Lake Modern Dentistry and Orthodontics, Crest® + Oral B®, Ergos, Gullo Commercial Construction, Halo, Healthfirst®, Northern Trust, Pacific South Coast Region, Dr. Charles and Joanna Rodgers, Strauss Diamond Instruments, Inc., Ultradent Products, Inc., The Woodlands Dental Group.
Please save the date and join us next year: Sunday, October 22, at the Wildcat Golf Club in Houston.
ZIRCONIA CHAIRSIDE
By Charles Rodgers, DDS VP of Clinical Quality
Sirona – inCoris TZI C – CEREC® Blocks:
Learn about the new inCoris Blocks and Sirona® SpeedFire.
In October of 2016, PDS ® -supported dentists began testing in-office use of the Sirona inCoris zirconia blocks at five different locations. The inCoris blocks have been available for quite some time in the dental labs, but will now be available for same-day use in dental offices. In the past, lab sintering time was eight hours or more, which of course negated any chance to reasonably perform same-day CEREC restorations with inCoris zirconia materials.
The inCoris block does require the new Sirona SpeedFire oven in order to sinter in the office. The blocks are initially softer than the other blocks milled in PDSsupported offices, but once sintered, they approach three times the strength of e.max ® blocks, coming in at over 900 MegaPascals (MPa). There are bridge block choices as well as implant block choices. Currently, the SpeedFire only sinters zirconia, but it is expected that many other block materials will be compatible with the SpeedFire oven soon. These restorations can be cemented with traditional cements such as Fuji and Ketac. The current pricing is comparable to other blocks, but they are packaged with only three blocks per sleeve.
The new MCXL in-office mills that will soon be available have a wet/dry option for milling, and zirconia blocks can be milled dry due to their pre-sinter softness. These blocks can be milled with either diamonds or carbide burs. The current MCXL mills in PDS-supported offices can mill these blocks, as well, but while using water. When milling the zirconia blocks with water, an additional 10 minutes of oven time is required to first dry out the blocks. Total sintering time for a dry zirconia inCoris restoration approximates the time to bake an e.max restoration at about 12 to 15 minutes. The time to glaze is roughly seven minutes, or they can be hand-polished.
When using the inCoris block in-office within the CEREC v4.4.1 update, you need to enter the barcode number off the block into the software for proper sintering of the material. The oven will show up as a connected device in the CEREC software.
For doctors that have always been cautious about the CEREC strength, this is your solution. In fact, this alternative choice to complete same-day, in-office
PDS®-SUPPORTED
PEDIATRIC DENTISTS
PASS 2016 PEDIATRIC DENTAL BOARDS!
Congratulations to the PDS-supported pediatric dentists who recently passed their Pediatric Dental Boards. This is a very special accomplishment with a very rigorous examination process. Not all pediatric dentists are certified by the American Board of Pediatric Dentistry (ABPD)—only dentists who have completed a residency in pediatric dentistry can sit for the board certification exams. The ABPD certifies pediatric dentists based on the standards of excellence that lead to high quality oral health care for infants, children, adolescents and patients with special health care needs, validating the knowledge, skills, and experience requisite to the delivery of quality patient care.
DR. JOHN AYRE
Gulf Coast
DR. PHIL CHUNG
Pacific South Coast
DR. JAMES DOLL
Rocky Mountain
DR. CHRISTOPHER DRAKE
Midwest
DR. MATTHEW HERRING
Desert Mountain
DR. ELLEN HUANG
Desert Mountain
DR. ANDY KO
Southwest & Pacific South Coast
DR. DEREK OWENS
Rocky Mountain
DR. ISABEL SIMPSON
Desert Mountain
DR. STEPHEN STANFIELD
Desert Mountain
DR. ZENOBIA TAMBOLI
Desert Mountain
DR. PUNEET WADHWA
Desert Mountain
DR. MINH-KY YOUNG
Desert Mountain
AMERICAN DENTAL ASSISTANT ASSOCIATION
MEMBERSHIP
We’re excited to announce that all full-time, PDS-supported office lead assistants, specialty lead assistants, back office managers and back office trainers are now eligible for free membership with the American Dental Assistants Association (ADAA).
WHAT IS THE ADAA?
As the oldest and largest professional association for dental assistants in the country, the ADAA has been elevating the careers of dental assistants for over 90 years. The ADAA is dedicated to the development and recognition of professionalism through education, membership services and public awareness programs. It is a strong advocate for legislation mandating credentialing for clinical dental assistants and greater recognition of the assistant's role in the professional dental team.
WHY SHOULD I JOIN THE ADAA?
There are lots of benefits to joining: free online continuing education; additional insurance coverage options, including professional liability, accidental death and dismemberment; participation in the ADAA Fellowship and Mastership programs. In addition, the dental assistants will receive a free subscription to the Dental Assistant Journal, the monthly ADAA Update E-newsletter, membership in state and local chapters and leadership position opportunities.
Also, it’s a great opportunity for personal and professional development! Grow by attending meetings and networking with likeminded people, staying passionate about your profession and keeping in touch with outreach opportunities in your community. For more information on benefits, go to their website at www.adaausa.org.
WHY IS PDS COLLABORATING WITH THE ADAA?
The ADAA has been the foremost advocate for the dental assisting profession and is widely recognized as the voice of the dental assisting profession in America. PDS identifies with the ADAA’s efforts and is looking forward to working together on future projects. This is yet another way for PDS to show dental assistants how much they are valued. Stayed tuned for upcoming events!
WHO IS ELIGIBLE TO SIGN UP?
All full-time PDS-supported office lead assistants, specialty lead assistants, back office managers and back office trainers are eligible to sign up for ADAA membership.
HOW DO I SIGN UP FOR MEMBERSHIP?
For information on how to sign up, go to the Back Office or Specialty DA MY Job page and click on the ADAA Membership banner. Please read the instructions carefully and use your state coupon code number.
If you have questions or would like to learn more about the ADAA and how you can get involved with your state or local chapter, please contact Judy Forsythe at ForsytheJ@pacden.com or (951) 227-3752.
CONGRATULATIONS NEW OWNER DENTISTS
PDS ® is proud to announce the newest additions to our family of supported owner dentists. The progression from associate dentist to owner dentist is significant, not only for these amazing individuals, but for the future of the company. Every owner dentist who chooses to invest in a practice supported by PDS is an indication of the growing strength of the PDS platform. Welcome!
Dr. Jeremy Poll
Cave Creek Dentistry
Desert Mountain
July 2016
Dr. Kenneth Benson
The Springs Modern Dentistry
Rocky Mountain September 2016
Dr. Jimmy Huynh
Bay Park Smiles Dentistry
Southwest September 2016
Dr. Priyanka Yadav
Austell Smiles Dentistry and Orthodontics
Georgia September 2016
Dr. Steven Alvarado
La Jolla Village Smiles Dentistry and Implants
Southwest August 2016
Dr. Shelli Cabana
Brighton Modern Dentistry and Orthodontics
Rocky Mountain September 2016
Dr. Jonathan Jackson
Plaza Dental Group
Southwest September 2016
Dr. Tim Bennett
Walerga Dental Group
Northern California
October 2016
Dr. Vera Avkshtol
College Station Modern Dentistry
Gulf Coast
July 2016
Dr. Linda Cha Masek
Preston Modern Dentistry
North Central Texas
August 2016
Dr. Martin Galstyan Dentists of South Pasadena
Pacific South Coast September 2016
Dr. Kavitha Nagaruru
McKinney Dental Group and Orthodontics
North Central Texas
September 2016
Dr. Jeffrey A. Kramer
Riverside Plaza Dentistry
Pacific South Coast
October 2016
Dr. Lisa Bienstock (Pediatric Owner)
Every Kid’s Dentist ® , Phoenix, AZ
Desert Mountain July 2016
Dr. Taraneh Kahbody Granite Bay Smiles Dentistry
Northern California August 2016
Dr. Janica Gillette
Fountain Modern Dentistry and Orthodontics
Rocky Mountain September 2016
Dr. Ryan O’Donnell Folsom Hills Dentistry and Orthodontics
Northern California
September 2016
Dr. Richa Patel
Turlock Smiles Dentistry and Orthodontics
Northern California October 2016
Dr. Tara Dallmann
Lakewood Dentists and Orthodontics
Rocky Mountain July 2016
Dr. Natalie Le
Palm Springs Modern Dentistry
Southwest August 2016
Dr. Matt Hamilton (Pediatric Owner)
Parker Modern Dentistry and Orthodontics
Rocky Mountain
September 2016
Dr. Quyen Pham
Paradise Smiles Dentistry
Desert Mountain
September 2016
Dr. Ashley Scott
Highlands Dental Group and Orthodontics
Gulf Coast
October 2016
PDS INSTITUTE® UPDATE
By Kate Lawford, Clinician Development Specialist & Lacey Schicker, Program Manager, PDS Institute
NEW FACULTY
In June, 11 contenders presented on 13 disciplines before a panel, including Lois Banta, Dr. Sonny Chokka, Ken Davis, and Kimberly Brozovich at the PDS Institute Faculty interview event. Three new faculty members were selected to develop four STM tracks for 2017. We are excited to add their expertise and contributions to our growing pool of clinical offerings.
Dr. Adam Burr
Simple Diagnosis, Prevention & Caries Management
Dr. Burr hails from Colorado Springs, and has been a PDS ® -supported clinician since 2012. His passion for preventative dentistry will directly impact our ultimate goal: healthier, happier patients.
COURSE CATALOG
The 2017 Course Catalog features over 530 hours of continuing education, a new ICE>WTR>STM program for hygiene, and further additions to the Pathway to Ownership offerings.
The primary goal at the Institute is to help clinicians achieve clinical excellence, which is defined as “exceptional outcomes and experiences for healthier, happier patients.” All students of the PDS Institute qualify for participation in paths for Fellowship, Mastery and Diplomat Honors. These paths recognize clinicians who are leaders in their field through a commitment to their professional development.
Dr. Cynthia Blendermann-Perone
Oral Pathology | Medical Emergencies
Dr. Blendermann-Perone has been a PDS-supported clinician since 2014, and practices in Colorado Springs. With a background in intensive care nursing, she brings a wealth of knowledge to the faculty team.
Dr. Cody Mugleston
New Owner Dentist Development
A PDS-supported clinician since 2011, Dr. Mugleston owns multiple offices in the greater Las Vegas area. His teaching in New Owner meetings forms the foundation for his strong addition to the faculty lineup.
ASPIRE
The Institute also proudly welcomes its first adjunct faculty member, Dr. Peter Hagen. Dr. Hagen has been a trusted colleague with PDS and PDS-supported dentists for many years. His delivery of CEREC ® Basics content during ICE orientation week is critical to success in ramping new associates, and is just the beginning of his contributions. As the PDS Institute continues to advance, we will offer adjunct and external SME opportunities to a limited number of external key opinion leaders. Much like PDS-supported faculty members, adjunct faculty will instruct, create and leverage content for all PDS-supported clinicians.
In October of this year, 23 faculty members, board chairs and advisors came together to strategize for another great year in 2017. The two-day event included exploring how faculty members can have an even greater impact organization-wide, setting goals for expanding our already formidable 530+ hours of available continuing education, and rapidfire discussions for scaling and leveraging the platform and educational offerings for all PDS-supported clinicians.
Dr. Scott Keys was honored as the 2016 Outstanding Faculty Member of the year. He accomplished great things this year, including delivery of two STM tracks in five regions, presentations at XP 2016, publishing an article in Inside Dentistry and serving as an R3 Summit team member for Prevention Magazine
Congratulations, Dr. Keys!
Dr. Cody Mugleston
CAMBRA: LEAVING BEHIND THE STONE AGE
This is an abbreviated version of the article published in the December 2016 issue of Dental Economics
In Figure 1, a beautiful ex-situ specimen is shown of a tooth demonstrating carious excavation. The execution of decay removal isn’t perfect by any means, but an honest attempt was made by the operator to excavate decay and conserve natural tooth structure. Why isn’t this preparation better? Was the operator poorly trained, rushed or lacking the right equipment? As it turns out, this cavity preparation was done 14,000 years ago1!
It is disturbing to realize that as a profession we haven’t meaningfully moved our initial treatment modalities beyond apparently Paleolithic techniques. Caries Management by Risk Assessment (CAMBRA) is the first sustained, albeit historically nascent, methodical treatment modality intended to identify risk, intercept inception and reverse the seemingly inevitable removal of tooth structure2
What It Is and What It Isn’t
CAMBRA is a treatment philosophy wherein a patient's risk for developing carious dental disease is diagnosed. This is usually done through the use of a simple questionnaire called a Caries Risk Assessment (CRA)2 Based on the risk category and the individual risk factors, a customized risk reduction plan is put into place. The ultimate goal of this treatment plan is to modify patient behaviors and to mitigate biological and physiological propensities that lead to carious dental disease.
CAMBRA is not a silver bullet. Successful implementation will not endanger our profession due to a lack of operative dentistry. We won’t choose the perfect treatment plan for every patient, periodontal disease will persist, some patients will fail to comply, recurrent decay will still develop, existing dentistry will fail, and traumatic occlusion will continue to force restorative intervention. We will, however, prevent disease in our patients.
The Benefits
codes that are directly related to the CAMBRA approach3. The majority of these codes are non-covered benefits. In a fee-for-service practice, these codes should only expand the scope of practice. In a practice that relies on third-party payers, uncovered codes are a boon to overcoming the financial strain experienced by patients with some of the most common procedures we perform. Noncovered codes allow us to set a reasonable and customary fee for the procedure.
Implementation
The science behind CAMBRA and the proof of its success is indisputable4,5,6. Implementation on a widespread scale, however, is generally lacking based on the initial training and investment required. After these logistics are covered, the real hurdle is discussing this with our patients. The following questions may be extremely powerful in determining whether a patient is a good candidate for CAMBRA:
• Are you interested in preventing cavities for you and/or your children?
• The treatment recommendations are highly effective at preventing cavities, but are generally not covered by dental insurance.
• Are you still interested in learning more about this approach to prevent cavities?
The CAMBRA era can become our reality wherein dentistry is practiced. Reactionary Paleolithic protocols can be updated to truly proactive treatment modalities. Practices that implement modern, patient-oriented modalities have the upper hand in becoming the practice of choice in the market they serve. Additionally, providers that show a true concern for the well-being of their patients win trust, and trust leads to more dentistry.
1. Oxilia, G. “Earliest Evidence of Dental Caries Manipulation in the Late Upper Palaeolithic.” Sci. Rep. Scientific Reports 5 (2015): 12150. Web.
2. Featherstone, J.D.B. “The Science and Practice of Caries Prevention.” J Am Dent Assoc 2000 Jul; 131(7):887-99.
3. Featherstone, J.D.B. “The Caries Balance: Contributing Factors and Early Detection.” J Calif Dent Assoc 31(2):129-33. 2003.
4. Domejean, S., White, J., Featherstone, J.D.B. “Validation of the CDA CAMBRA Caries Risk Assessment - A Six Year Retrospective Study.” J Calif Dent Assoc 39(10):709-15. 2011.
5. D0415, D0417, D0418, D0425, D0601-3, D1206, D1310, D1330, D1352, D1354, D2990, D2940, D9450, D9630, D9910, D9911, and D9970.
6. American Dental Association Oral Health Topics: Caries Risk Assessment and Management. Caries Risk Form (Patients Over 6 Years). Retrieved from http://www.ada.org/~/media/ADA_ Foundation/GKAS/Files/topics_caries_educational_over6.pdf?la=en.
7. American Dental Association Oral Health Topics: Caries Risk Assessment and Management. Caries Risk Form (Patients 0-6 Years). Retrieved from http://www.ada.org/~/media/ADA/ Member%20Center/FIles/topics_caries_educational_under6 pdf?la=en.
Ethically, CAMBRA is the most beneficial treatment paradigm for our patients. The correct way to care for our patients is to push both the initiation and the intervals of the restorative cycle as far as possible. This will result in fewer surgical interventions and predictably lead to healthier patients. Communicating this to our patients will garnish their respect and appreciation.
Financially, an intentional change in our approach to treating dental caries and implementing CAMBRA can be rewarding. Currently, there are nearly 20 rarely used
Adam Burr, DDS, is a graduate of Loma Linda University School of Dentistry. He is an owner dentist supported
NEW CDT CODE FOR HYGIENE IN 2017
D4346 SCALING IN THE PRESENCE OF GENERALIZED MODERATE TO SEVERE GINGIVAL INFLAMMATION-FULL MOUTH, AFTER ORAL EVALUATION.
Every year, the American Dental Association (ADA) Code Maintenance Committee (CMC) reviews and adopts new Current Dental Terminology (CDT) codes to further support and define procedures performed in dentistry. One of the eleven new CDT codes coming in January 2017 will have a big impact on the practice of hygiene. The new code, D4346, was adopted by the code committee to fill the gap between D1110 prophylaxis and D4341 or D4342 scaling and root planing.
Before explaining the parameters of this new code, it is important to fully understand some basic periodontal concepts that underlie all CDT codes relative to the management of periodontal health and/or periodontal diseases.
PERIODONTAL BEST PRACTICES
Accurately performing a full mouth periodontal pocket charting on all adult patients who are new to the practice ensures you have baseline data, and then once a year thereafter will assist the dentist in the diagnosis, treatment plan and continuing care regimen to ensure the patient’s long term periodontal health.
Remember, there are three reasons why periodontal pocket depth increases:
• Migration of the gingival margin in a coronal direction due to tissue swelling; this results in pseudo-pocketing and is considered to be gingivitis.
• Migration of the base of the pocket or gingival attachment in an apical direction; this results in clinical attachment loss and is referred to as periodontitis.
• Migration of the periodontal tissues both coronally and apically.
GINGIVITIS
Gingivitis or pseudo-pocketing occurs when there is gingival swelling due to inflammation or infection. With pseudo-pocketing, the base of the pocket or soft tissue attachment is intact and located coronal to the CEJ and the alveolar crest. There is no evidence of bone loss. Key to the diagnosis of gingivitis is pocket depth and the prevalence of bleeding on probing.
PERIODONTITIS
Periodontitis is diagnosed when the base of the pocket migrates apically and bone loss is present. Increased pocket depth, bleeding on probing and radiographic evidence of bone loss, are generally accepted for the diagnosis of periodontitis.
CALCULUS
While the presence of sub-gingival calculus is an important clinical sign, it does not automatically trigger scaling and root planing. In patients with moderate to severe gingivitis, you will often see sub-gingival calculus located beneath the gingival crest and above the CEJ. Keep in mind, without bone loss you will not access the root surfaces of the teeth.
NEW CDT CODE FOR 2017
D4346 - Scaling in presence of generalized moderate or severe gingival inflammation –full mouth, after oral evaluation
This code is further defined as the removal of plaque, calculus and stains from supraand sub-gingival tooth surfaces when there is generalized moderate or severe gingival inflammation in the absence of periodontitis. It is indicated for patients who have swollen, inflamed gingiva, generalized suprabony pockets, and moderate to severe bleeding on probing. This code is not reported in conjunction with prophylaxis, scaling and root planing, or debridement procedures.
Don’t be fooled!
Proper treatment for periodontitis is imperative for our patient’s oral and overall health. Insurance companies are looking closer at the required documentation in order to reimburse for scaling and root planing procedures. If the required documentation is not present, including the full mouth probe with bleeding points, radiographs with evidence of bone loss and intra-oral photos, it is the author’s opinion that the SRP codes may be downgraded by the insurance companies to the lesser D4346 code. Appropriate documentation, along with a detailed narrative stating the
By Jan LeBeau
diagnosis (type 2 or type 3 perio, etc.) and defining type and location of bone loss, is imperative to ensure the patient receives proper benefit for the treatment provided.
COMMONLY ASKED QUESTIONS:
What is the difference between the new scaling procedure (D4346) and the current debridement procedure (D4355)?
D4355 is performed prior to a comprehensive exam. It is performed when there is so much plaque and calculus present that the dentist is unable to perform a comprehensive exam. It cannot be reported on the same day as a comprehensive exam and it is considered a once-in-a-lifetime benefit. D4346 is performed following a comprehensive exam and can be done the same day as the comprehensive exam.
How long after the D4346 can a patient return to a regular cleaning D1110?
There is no defined waiting period. Based on the patient’s individual needs, the dentist determines when the patient can resume a regular preventive care program that includes oral prophylaxis.
D4346 is a full mouth procedure; does this mean that it is completed in a single day? This procedure is considered to be full mouth and is expected to be completed on a single date of service.
For more information please refer to the Guide to Reporting D4346 by the American Dental Association.
http://www.ada.org/~/media/ADA/Publications/ Files/D4346EducationGuidelines_Final2016May17. pdf?la=en
References
Images reprinted with permission from Carranza’s Clinical Periodontology 12th Edition 2 Diagnosis of Periodontal Diseases JPerio 2003
Chair of Dental Hygiene
A GROWING BODY OF RESEARCH SHOWS THAT COUNTING YOUR BLESSINGS CAN NOT ONLY BRING YOU JOY BUT ALSO IMPROVE YOUR PHYSICAL HEALTH. THIS IS ONE TURKEY DAY TRADITION YOU’LL WANT TO KEEP YEAR ROUND.
By Jennifer King Lindley
FAMILY, FRIENDS, GOOD FOOD, a home, the kindness of others: These are the things we acknowledge around the Thanksgiving table—or, sometimes, after everyone’s gone home and the dishes are done and we can also be grateful for a coffee table to put our feet on. We know, inherently, that it’s a good thing to take stock of what’s going right in our world— and now scientists are saying that doing so can boost our physical health as much as our mental state or relationships.
Studies have linked living a thankful life to fewer aches and pains, better sleep, and more. “Making gratitude a daily practice is like giving yourself a vitamin,” says David DeSteno, Ph.D., a professor of psychology
at Northeastern University in Boston and author of the forthcoming book Emotional Success. He’s not being hyperbolic: He means it’s like an actual vitamin, making your body work better. And the deep, long lasting power of gratitude is blissfully simple to harness.
It helps to know that when experts talk about gratitude, they mean more than saying thank you, the way you’ve been taught since you were old enough to speak. “Gratitude is affirming the goodness in one’s life and recognizing that its source lies outside the self,” says Robert Emmons, Ph.D., a professor of psychology at the University of California, Davis, and author of The Little Book.
ARE YOUR RELATIONSHIPS DRIFTING?
By Doug Fields, PDS® Director of Strengthening Relationships
This last year we’ve experienced three different PDS Relationship Experiences with some fabulous PDS couples. They have been a great time of laughter, learning, escape and connection. In all of these experiences, there’s been a common theme that has appeared when evaluating relationships: relationships experience a natural drift.
Here’s what’s tricky—the drift sneaks up on couples. It appears as a slow, gradual movement that pulls couples from one another and can move them from their intended target of health. At first, the drift doesn’t seem like it’s even happening … it’s so very deceptive. Couples go about their daily, ordinary life, get busy and preoccupied, and when they have a wakeup call (i.e. crisis), or a relational blow-up, they look at one another and notice their relationship has drifted off course. It’s so common and happens so naturally.
As a lifelong Southern California resident, I’ve had the privilege of growing up around the beach. More times than I can recall, I’ve gone into the ocean to cool off or play or ride a wave, and before I know it, the undercurrent has shifted me down the beach. If you have never experienced this before, it might be hard to imagine, but it’s true for anyone who enters the sea. The drift isn’t biased to race, religion, weight, health, socio-economic stature … if you’re in the Pacific Ocean, you will drift from where you started.
Let’s create a scenario around the drift—imagine that your relationship is a boat—you can choose the style (sail,
motor, row, speed, tug … it doesn’t matter). Your relational boat is pointed toward an intended destination—let’s pretend you’re planning to sail to the island of your dreams. This is the location you intended to reach when you first thought of the idea of being in a relationship with your partner. To get there, you’d chart out a course and give yourself 50 years until you arrive (50 years is a standard amazing anniversary number). Now imagine that as you set out on your journey, you are just one degree off course. One degree doesn’t seem very much, but over a long period of time you would totally miss your destination and potentially shipwreck your relationship. One degree off seems like nothing … until it impacts your relationship.
Every significant relationship needs to be aware of the reality of both the undercurrent and getting off course by a degree or two. Healthy relationships pay special attention to their intended destination so they don’t miss it. This requires intentionality. Some of the most intelligent people I know forget to give attention to their relationships and they wind up drifting off course and crashing. Too many couples experience this very real drift and then look up one day to discover they’re lost and have wrecked on the island of hopelessness. What began as a wonderful journey slowly drifted off course because misguided desires took their focus off their future and they weren’t wise or courageous enough to make the needed changes. I don’t want that to happen to you!
DATE YOUR MATE
We just wrapped our 3 rd Date Your Mate contest (the winner will be highlighted in the February 2017 issue). We’ve literally seen over a thousand dates posted— and more coming. Keep your relationship fresh and alive by Dating Your Mate … and you might be a winner too. Here are a few date pictures from our current contest!
In nautical or aviation terms, needed adjustments are referred to as course corrections. I remember hearing an astronaut describe space travel, “Our people at NASA are in control of our flights about 3% of the time, and 97% of the time we [astronauts] are just doing course corrections.” That is such a strong parallel statement that applies to significant relationships. Course corrections are needed to ensure you’ll reach your relational target. Your relationship journey has the potential to be “out of this world” (think of the rush and views from space), but it also has the potential to crash if you’re not willing to choose the thousands of small (and occasional large) “course corrections” along the way.
As you prepare for a new year, consider some of the course corrections that may need to be made in your own life. Don’t be thinking of all the changes your partner needs to make—you can’t control those. What are the course corrections that you know you can make that will minimize the drift? Make a list of two or three and begin to focus on those and you’ll be amazed at how a little attention can net big relational results.
DOUG FIELDS
Doug Fields is a communicator, consultant and writer. He’s the author of 50+ books – primarily on relationships, and he works with the HomeWord Center for Youth/Family at Azusa Pacific University.
17 NEW OFFICES
Opened in July
Opened in August
Opened in September
Opened in October
1 PHOENIX 10
Arizona. Opened 7/19/16. Deer Valley Dental Group
2 LADY LAKE
7 ATLANTA 1
Georgia. Opened 8/18/16. Glenwood Dentistry
Florida. Opened 7/19/16. Lady Lake Smiles Dentistry 8 PALM SPRINGS
California. Opened 8/23/16. Palm Springs Modern Dentistry
3 ORLANDO 1
Florida. Opened 7/26/16. Doctor Phillips Modern Dentistry 9 PARKER 2
4 LAWRENCEVILLE
Georgia. Opened 7/27/16. Lawrenceville Dentist Office
5 LAVEEN 2
Arizona. Opened 7/29/16. Laveen Kid’s Dentist & Orthodontics
6 BAYTOWN
Georgia. Opened 10/03/16. Loganville Dentist Office
PASADENA
California. Opened 10/04/16. Dentists of South Pasadena
Colorado. Opened 8/30/16. Parker Dentistry and Orthodontics 15 NEW BRAUNFELS 2
Texas. Opened 10/18/16. New Braunfels Modern Dentistry
Georgia. Opened 9/15/16. Macon Dentist Office
BAY PARK
Colorado. Opened 10/25/16. Lakewood Modern Dentistry
California. Opened 9/27/16. Bay Park Dentistry 17 CROSS ROADS
Texas. Opened 8/10/16. Baytown Modern Dentistry 12 GALLATIN
Tennessee. Opened 9/27/16. Gallatin Smiles Dentistry
Texas. Opened 10/31/16. Cross Roads Smiles Dentistry
Around the PDS® FAMILY
“The team at Orlando 1’s grand opening“
“Peachtree City team celebrating a successful Give 100% campaign“
“Las Vegas 3 celebrates Ray and Jazmine during BC Appreciation Week“
“Aaron, Armando, Amanda and her boyfriend, Ray, kept it festive at the Astros Hispanic Heritage Street Festival“
“Yucaipa treating the community with fun and cotton candy“
“The team from Buckeye 1 delivering school supplies to a local school in their community“
“Yucaipa at their annual community appreciation event“
“Olathe had a blast hosting their grand opening BBQ“
“Aurora 1 showing some Team USA pride for the Olympics“
“Midwest region team members volunteered for a two-day free dental clinic“
“Bronco love in the RMR at Brighton“
Marketing team at the Annual
“Chino Hills 3 wins Yelp contest“
“PSC
Marketing Charge“
“Prescott Valley showed up with lots of spirit for the Town Hall meeting with Steve Thorne“
“Welcoming the new hygienist at Westminster 1“
“The Northern California team gives back to the Modesto Gospel Mission Church’s homeless shelter“
“Katy offices teamed up to bring waves of fun and swag to the Typhoon Texas Water Park“
“Kansas City 5 showed their strength during the Liberty Fall Festival“
“Grand opening at Parker 2“
“The team at Highlands Ranch 1“
“Phoenix 10 celebrated their grand opening by hosting a Fall Festival“
“St. Louis market after the Town Hall meeting at St. Louis FC Soccer Park“
“Gulf Coast Region’s BC Game Night was full of laughs“
“Chesterfield team having fun at Purple Stride“
“Katie and Carli supported the Swope Park Rangers during their inaugural season“
“Kansas City 3 supports the Kansas City Chiefs by wearing red on Red Friday“
“Modesto celebrated their grand opening and ribbon cutting with the Chamber“
“Dr. Roperia and DA Julie take great care of their patients at Lady Lake“
“Blue Springs 1 celebrates National Lollipop day“
“Gallatin ribbon cutting with the Gallatin Chamber of Commerce“
“Chesterfield’s dental assistant spreading smiles with her dogs at Taubman Outlet“
“The king of BC game night“
“Kyle couldn’t resist joining Dr. Kennedy’s team during the Smile Generation® Golf Classic“
“Davie 1’s ribbon cutting event“
“Olathe had a great turnout to their official ribbon cutting“
“Issaquah team looking good in plaid“
“OM Alyson and the winner of Miami 1’s event at Bass Pro Shops“
“Smyrna MKD® at TeamSmile event at the Titan’s stadium“
“Renton doing a fantastic job building relationships in the community“
“Ballard doing an amazing job decorating their office“
“Some of the Gulf Coast Region’s Team Annie participants at the Race for the Cure in downtown Houston“
By Michael Williamson, Director of Compliance
At PDS®, what is valued is described in our We Believes and Therefores. The beauty of PDS’ values is that they are unique to us. They are extraordinarily special because of that. Look on any number of corporate websites and you will find companies that proclaim the following values over and over: excellence, quality, fun, respect, fairness … they are predictable. If one is able to tell you what your values are and they don’t even know you, there is a problem. PDS’ We Believes come from the heart and, therefore, are personal to us. There is enormous power in that. Here is why.
Behavior is shaped and driven by what is valued. The problem with most corporate values is that they describe ideals rather than reflect reality. That is why they are so common. At PDS, our values are specifically tailored to the reality of our business. They recognize that creating healthier, happier patients is a human endeavor. Companies of all kinds around the world, including PDS—and even some of our competitors—have invested in the best of technology. This means that everyone has super-intelligent machines that can out-think any employee. PDS understands that technology has leveled the playing field somewhat. What companies do can be copied, imitated and reverse engineered. Where PDS can sustain competitive advantage is not only in what we do, but also in how we do it. How we do what we do is distinguished by unique human qualities that cannot be replicated. It is these human qualities expressed in terms of behavior that can help us maintain strategic differentiation. We can literally out-behave the competition. How we behave is described in our values.
Valuing our values and truly understanding what they mean in terms of behavior also has the benefit of helping us perpetuate our culture of ethics and compliance. One of our Therefores says, “We are not big on rules and regulations.” Given that, the question becomes how to best maintain compliance and a commitment to ethics in the heavily-regulated healthcare environment without an overreliance on rules. There is a paradox to rules. The more there are, the more resentment they create and the more people seek a way around them. Allowing people to self-govern is a more authentic and organic way to maintain compliance. The best way to orient people to selfgovernance is to create universal alignment around a commonly held, deeply-rooted set of values. Consistently living our values provides the “true north” that allows people to self-govern.
The beauty of our values is that they are inspirational. Inspiration comes from within. It happens in you. People can be coerced into certain behavior with threats of punishment, or a “carrot and stick” approach can be used. Reward a little and punish a little. The problem with these approaches is they rely on external forces. Things imposed on you. Things that happen to you rather than inside you. The PDS We Believes and Therefores
are designed to inspire. In order to tap into this enormous power, we must internalize what they mean, relate them to desired behavior and then demonstrate that behavior every time. We must help each other bring our values to life by developing a common understanding of desired behaviors. We must hold each other accountable to them.
PDS has committed to this. Over the past year, people from all across the company, at every level have contributed to identifying desired behaviors that correlate to our values— what We Believe. In the coming months, you will start to see these behaviors formalized and memorialized so that we all can live them together. Some of these behaviors include owning our own attitudes and actions, taking initiative to do what is needed, making decisions with both purpose and profit in mind and holding each other accountable to extraordinary performance. There are a number of others as well. If we are able to manifest these things consistently, our values will become a powerful tool to help achieve our purpose of creating healthier, happier patients—and that is the real value in our values.
ANNIVERSARIES
YEARS
DR. CAROLYN GHAZAL
Multiple-Office Owner Dentist 11/01/1991
Dr. Ghazal and I have worked together for 25 years! I could not have asked for a better partner. She is passionate, hard-working, an amazing leader, and a true friend. Thank you for the amazing part you have played in helping PDS be the greatest dental company in America! Blessings.
– Steve Thorne
DEBORAH ELSTAD
Insurance Claims Auditor
7/08/1991
Debbie, no words can express the level of your commitment and dedication in your work. We are so proud to have you as a part of our audit team. Your high-quality services as well as your contributions to the company are greatly valued and well respected. Congratulations on your 25 years of loyal service!
– Natalia Udroiu
YEARS
BRADY AASE
Chief Financial Officer
7/16/1996
Brady is so dedicated, so hardworking, and so industrious that he inspires all of us who work directly with him to consistently give our best! It’s been a privilege to work alongside him for the past 20 years.
– Steve Thorne
CORINNE CASTRILLON Refund Specialist
10/23/1996
Corrine started with PDS ® as an office manager and has excelled in numerous roles in her 20 years here. She currently serves on our Refunds team and has a wealth of knowledge which is incredibly beneficial to each supported office we serve. She has seen and been part of the many changes in PDS over the years and we are grateful for her commitment, dedication and loyalty. Congratulations on 20 Years!!
– Walter Austin
DR. BRYAN WATANABE
Multiple-Office Owner Dentist
10/01/1996
It took some effort 20 years ago to convince Dr. Bryan Watanabe to come join PDS as a supported owner. But once he did, he was all in. He was one of the first ODs to use the PDS platform to expand his reach and create the practice of his dreams. It’s been fun working together all these years! Congratulations on your success.
– Steve Thorne
YEARS
DR. DEEPIKA DHAMA
Multiple-Office Owner Dentist
9/01/2001
Dr. Dhama has been dedicated to the PDS ® -supported dentist philosophy since day one. She continuously strives for self-improvement since facing early challenges as an associate dentist, and now through great effort on her part has achieved the position of multi-office owner dentist. There were struggles for her initially at the Norco office but her persistence and giving attitude have allowed the office to shine. She now has become a mentor and even a presenter for other dentists, most recently at the owner dentist meeting here at National Support. She has done all of this while raising her two young children. I am glad to have Dr. Deepika Dhama as an active and always participating part of the team.
− Dr. Charles Rodgers
PATRICIA GAMMON
Regional Collections Specialist
9/01/2001
Patti is a very dedicated and loyal employee. She brings her smile with her to work daily and always has a positive attitude. She is our collections expert in the Southwest Region supporting all offices and facilitating our collections auditing workshops effectively. We are so fortunate to have Patti as part of our family, and are very thankful for her years of service and dedication. Congratulations Patti!
− Marla Boddy
KATHLEEN HUMPHREYS
Dental Assistant, Orthodontics
11/01/2001
Kathy is a breath of fresh air. She is always positive, compassionate, caring, motivating and dependable. Kathy leads by example by always putting the needs of her patients and team members first. It is an honor to work alongside her. Thank you for all your hard work, positive energy, amazing laugh and dedication.
− Jessica Maldonado
DR. ANDREA MOORE
Multiple-Office Owner Dentist
8/16/2001
Dr. Andrea Moore loves her patients and her staff, and we love her!! She practices out of her Beaumont office, which is now bursting at the seams due to patient loyalty. Dr. Moore is a pleasure to work with, as she is very compassionate, efficient, fun, and treats all others with respect. I admire her very much, and I know that others do too. Office issues are discussed regularly and decisions are made together for the improvement of the office. Congratulations Dr. Moore!! You are a super owner dentist and an awesome person.
− Dolores Von Felden-Cain
STACEY RODRIGUEZ
Operations Manager
12/07/2001
Happy Anniversary Stacey—15 years of hard work, loyalty and commitment to the We Believes! Your professionalism embodies the organizational philosophy and your service level is a testament to your perseverance and integrity. Thank you for your dedication and incessant pledge to the best; here’s to an additional 15+ years!
− Maha Said-Shariff
SHARON TORRES
Specialty Benefits Coordinator
9/10/2001
On this, the 15th anniversary of your employment with PDS ®, I want to offer you my sincerest thanks for your loyal service. Of course PDS hired you because of your extraordinary talent, but I never realized what a valuable employee you were until I had the opportunity to work with you during these last two years. Over this time, you have continually impressed me with your decisive and efficient manner in running our specialty department to a total success; I salute you for your efforts. Please accept my compliments and congratulations on this 15th anniversary, as well as my wishes for continued success.
− Arelys Martinez
VINH TRIEU
Financial Reporting & Systems Manager
12/31/2001
Vinh has been a valuable team member here in our Accounting department at National Support. He has taken on numerous roles in the department and continues to develop. He is my go-to person whenever there is an issue that needs to be resolved right away. His tireless work ethic and willingness to help has been appreciated throughout the years. Congratulations on 15 years!!
− Emilio Mariolis
MARIA ZIGAN
Receptionist
11/01/2001
Maria is a perfect example of what it is to be a team player. You can always expect the best from her and she delivers. She’s dependable and cares for our patients and our team. We all love working with her!
− Lisa Bradley
MARLIN ACOSTA
Dental Assistant 10/25/2006
From day one, Marlin has always been, and continues to be dependable and knowledgeable while maintaining a positive attitude with a smile on her face. She has the ability to calm our nervous patients and assist with ease.
− Amanda Luellwitz
LISA ALI
Front Office Trainer 11/15/2006
Lisa has been a terrific asset to the Pacific South Coast Region since she joined 10 years ago. Enthusiastic, vivacious, knowledgeable and team player are words to describe Lisa. She makes a positive difference wherever she is. Congratulations on your 10-year anniversary, Lisa! Thank you for your dedication, hard work and loyalty.
− Clarissa Castillo
DR. LYNDI BACH
Orthodontist
10/19/2006
Dr. Bach is an amazing orthodontist and friend that I have had the pleasure to work with for the last 10 years. Not only do her patients leave with a better smile, but through her compassion and care her patients become our Patients for LifeTM. Congrats on 10 years and here’s to many more!!!
− Dr. Nam Dang
JACQUELINE BORBOA
Specialty Benefits Coordinator
10/25/2006
Jackie has been such a big part of growth in our practice, overcoming any obstacle in her way. She is always willing to fill in any role where help is needed. She has terrific knowledge of every position and compassion for gaining relationships with her patients to keep them for life. I can’t wait to see your success grow. Our patients, your team and I are happy to congratulate you on 10 years down and many more to go!
− Kari Walters
CHERYL BUCHANAN
Dental Assistant, Orthodontics
8/30/2006
Cheryl is an essential part of the PSC ortho success. Thank you for your 10 years of loyalty and dedication! The ortho team and patients appreciate all that you do.
− Victor Valadez
NORMA AGUILAR
Dental Assistant, Orthodontics 10/11/2006
Norma is a pleasure, and fun to work with. Always willing to help where needed. Congrats on your 10 years!
− Pearl Vaca
DIANNA ARMIJO
Registered Dental Assistant, EF 11/15/2006
Dianna is a true asset to our team; she excels at her position in going above and beyond what is asked of her, has constant awareness of what’s going on in each operatory, and can always be counted on. She’s helped our office grow not only by her clinical talents as an RDAEF, but also assists in marketing, and has been a huge help in the front office. La Verne wouldn’t be where it is today without her!
− Ashley Bone
LORI BARBERINI-POISSON
Registered Dental Hygienist 9/13/2006
How truly blessed everyone at Queen Creek Smiles is to have you, including the patients and staff. You are an amazing person and hygienist. I am lucky to call you a friend as well as a colleague. Thank you for everything that you do for this office!
− Dr. Nathan Vassiliades
LORI NICOLE BROWN
Regional Manager
8/30/2006
Nicole is a key contributor to Nevada’s success. 10 years ago, she started as a benefits coordinator. Due to her drive, commitment and her ability to be a team player, she has developed into a successful regional manager. Nicole, thank you for all that you do. I wish you continued success!
− Kevin Lawton
DR. CARI CALLAWAY-NELSON
Multiple-Office Owner Dentist
8/22/2006
Dr. Callaway has been a leader for PDS ® and our region in Nevada. Her dedication to her offices and in helping other clinicians through the PDS Institute ® and other avenues has been greatly appreciated by many. I am honored to have the privilege to support her and her teams!
− Kevin Lawton
DR. PEGGY CHU
Owner Dentist
8/10/2006
Dr. Peggy Chu started her career as an associate dentist in Chino Hills. Now, she is the clinical leader in Diamond Bar where she takes pride in serving her community. Dr. Chu can always be counted on to provide excellent dentistry in a family-friendly office. It has been a pleasure working with her and seeing her grow in her professional career.
− Tammi Ba
DR. CHAD DAINS
Dentist
8/02/2006
Chad is very dedicated and professional. He is always putting the patient's care and well-being ahead of his own. Whether it is a late night or an emergency on a weekend Chad is always there to serve his patients. Chad should know that his presence in the office has a tremendous impact on our patients and the staff! Keep up all the great work!
− Dr. Clinton Park
CHASSATIE DAVILA
Operations Manager
11/01/2006
Chassatie’s PDS ® story is one of perseverance and success to be admired by all. She started 10 years ago as a receptionist, worked her way up to a BC, AM, and finally an OM today at a very successful office. Goes to show us that you can achieve anything if you have a dream, a plan and the desire. We’re all proud of you Chas and look forward to your accomplishments!
− Michael Nguyen
BEVERLY ESPELETA
Registered Dental Assistant
10/24/2006
Over the past 10 years, Beverly has been great help to multiple offices. She’s commited to do what It takes to take care of every patient she interacts with.
− Rey Lorenzo
MARLENE CERVANTES
Registered Dental Hygienist 10/05/2006
Marlene is a great hygienist; our patients and staff really like and appreciate her. Crossroads Dental would like to thank her for all of her hard work and dedication. Congratulations on your 10 years Marlene!
− Guadalupe Santos
JANET CRONK
Dental Assistant, Lead 11/01/2006
Congrats on your 10-year anniversary Janet; you are a very dedicated employee who loves what she does. Your love for working with patients is infectious. As the lead assistant at San Dimas Dental, you create an environment for the team where everyone looks forward to coming in to work with you. Thank you for all your hard work and the dedication you bring to the office each and every day.
− Kristen Gephart
DR. YASMIN DARYABEGI
Orthodontist
7/11/2006
Dr. Daryabegi is an integral part of the team at My Kid‘s Dentist ® in Anaheim Hills, providing our patients with exceptional orthodontic care! She has been creating straight smiles in the Anaheim Hills community for many years, and we are happy to celebrate her 10 th anniversary! Congrats Dr. D. on your accomplishment!
− Dr. Charles Rodgers
NAKIA DURE
Dental Assistant, Lead 7/27/2006
I have had the privilege of working with Nakia for a majority of her time with PDS. She is charismatic, funny and an overall joy to be around. I truly feel my life and my team is better because she is a part of it. I am so thankful for her service and look forward to seeing her grow. Congrats Nakia on 10 years!
− Alex Creelman
LILIANA FIGUEROA
Benefits Coordinator 9/06/2006
Lily is by far one of my most dedicated and hardworking employees. When asked if she would ever want to become a coordinator, she showed hesitation. The thought of leaving the receptionist role was far from her mind. But in the 10 years she has been with our team, she has changed roles three times. She started off as a receptionist, then as a benefits coordinator, and she is currently a part of the specialty team. Each role she is in she excels beautifully. I appreciate her willingness to be challenged; it has produced much growth in such a well-accomplished individual. So well deserved. We are all so proud of her!
− Florence Anaya
DR. AMARDEEP GILL
Multiple-Office Owner Dentist 8/16/2006
Dr. Gill has been a leader in her office and in the region for the past 10 years. Her impact on the lives of patients, her team and those that come in contact with her is immeasurable. She is always quick to give credit to others and has mentored countless amounts of dentists, allowing them to have the same positive impact on patients they serve. I am honored to be her partner.
− Koert Takkunen
MARIA GONZALEZ
Registered Dental Assistant 9/13/2006
Maria is one of the most loyal, knowledgeable and dedicated employees I have had the pleasure to work with. While always watching out for the quality of care each patient receives, she ensures that PDS ® protocol is maintained. Thank you Maria for all you do! We are proud to have you on the team and call you a FRIEND! Here’s to 10 more!!!
− Diana Palkiewicz
ARIANA HAMMETT
Registered Dental Hygienist 9/15/2006
During a time of transition in the office, Ariana has been the constant for our patients and we are so thankful for that. She will be missed while she is on leave having her first child, and we can’t wait for her return!
− Lisa Greer
DARLENE HINOJOSA
Specialty Benefits Coordinator 10/18/2006
Darlene has been a fixture of consistency for Costa Mesa
2. She has a very special relationship with many of the office’s patients and is often the person that people gravitate to. Over the years she has been a mentor to countless OMTs, BCs and SBCs. Managers and regional leads will often call her to hear how she does things and what her processes are because she has become such an expert at it. The office is truly lucky to have her and we wouldn’t know what to do without her. Thank you for your 10 years Darlene and congratulations!
− Coleman Thomas
JENNY FLORES
Operations Manager 11/01/2006
Jen has made great strides as an OM. From the positive results in Yucaipa, to the teamwork that makes that office great! Jen is determined, focused, hardworking and positive. She holds the Yucaipa team together, always working toward their goals; September was their best month ever!! Jen also has a friendly personality and knows all of Yucaipa’s patients. You can always hear her welcoming patients, connecting, laughing and making sure patients have a good experience. Congratulations on 10 years Jen!! You are awesome!!
− Dolores Von Felden-Cain
DULCE “CANDY” GOMEZ
Contracts Administrator 12/26/2006
Candy is an integral part of our team. Her energy, enthusiasm and passion for her work are unmatched and make her an invaluable asset to our team. We appreciate all of her hard work and dedication. Congratulations on all of your accomplishments over the last 10 years! We look forward to sharing many more with you!
− Melissa Rosales
SARAH GROFT
Regional Manager 7/27/2006
Sarah’s progressive career started in Marketing. Her passion for patient care, intelligence and dedication has led to success. She is embedded in the culture, and her wide range skillset has been an asset to our region and PDS. Sarah, your drive is appreciated. Congratulations on your 10-year milestone!
− Kevin Lawton
REEMA HANANIA
Registered Dental Hygienist 10/09/2006
Reema does a great job educating our patients and is a big reason why RDG has a strong hygiene culture. She is a pleasure to have on my team and I have enjoyed getting to know her these past years.
− Lisa Bradley
HEATHER HUNT
Registered Dental Hygienist 10/24/2006
Heather has been and is one of the best supported hygienists in PDS, a fixture each week on our laser champs list! Her loyal following of patients appreciates her skills, her knowledge, and care for the health of their mouths. Even patients that have moved away and found another dentist will make the drive to have Heather take care of their cleanings. She is the reason why I feel that a hygienist is one of the most important clinicians in the office!
− Indira Abaza
SALINA JORDAN
Benefits Coordinator 11/08/2006
Congratulations on your 10-year anniversary! Your love, compassion and empathy for people inspire so many. You are a beautiful soul inside and out and you are dedicated to serving and changing lives. We are blessed to have you on the team.
− Erica Stapleton
MATTHEW KILEY
Regional Back Office Trainer 9/13/2006
Matt is one of the most dedicated and hardworking team members you will find. He started with PDS® in the Accelerated Dental Assistant program in 2006, working as a DA in the Lincoln and West Sacramento offices. Matt’s reputation grew, and he was promoted in 2013 to regional CEREC® trainer, and then to his current role as back office trainer. Matt is well known (and sought out) in the Northern California Region as a CEREC expert. Perhaps the best testament to Matt’s dedication and passion is that he has NEVER missed a day of supporting the Mobile Dental Clinic or a We Serve day in Northern California.
− Steven Hopper
LAURIE KNAUP
Regional Support Manager 11/08/2006
Laurie is a tremendous asset to our organization and we are very proud to have her be a part of our region. She has played an integral role in development of the Pacific Northwest and is deeply appreciated throughout the region. Thank you and we look forward to the next 10 years!
− David Gaspar
TERRIE MARSH
Benefits Coordinator 11/29/2006
Terrie is a tremendous asset to our team and the PDS family. She is exceptional at delivering the PPE® to her patients with compassion and integrity. Our patients love Terrie’s sparkling personality and our team loves that she comes to work with a smile on her face every day. We are fortunate to have such a talented and dedicated team member on our Montecito team.
− Danielle Moody
KAREN JORDAN
Registered Dental Assistant 11/20/2006
Karen ... such a joy to me. I love her appreciation for life. She is always ready for a friendly competition! And believe me ... she is in it to win it! You can’t help but be infected by her energy! Her kindness is genuine with her peers, and with our patients. Her motivation is driven to do what she does from a platform of informed ethics, morality and a sense of duty and responsibility. Our patients remember her from their experience of her “Kar-in” for them. Karen is a highly respected individual that can be easily admired.
− Florence Anaya
VERONICA JUSTO-REPP
Dental Assistant, Lead 9/20/2006
Veronica is a very determined, hardworking and diligent lead DA. She is able to come up with new responses in new situations. She has a clear idea of what is expected and will work to gain successful results. She is focused on order and efficiency and ensures that standards are met. Her technical skills are proficient and she manages with authority. But don’t let her serious side fool you! She is kind and considerate in manner and loves to laugh.
− Florence Anaya
JENNIFER KING
Specialty Benefits Coordinator 9/27/2006
Jen’s hard work and dedication have been instrumental in the growth of our practice. Our team and our patients couldn’t imagine the practice without her.
− Joseph Jackson
DR. DIPTI LOOMBA
Dentist 8/16/2006
So proud to have Dr. Loomba as part of our Ontario team. We humbly appreciate all the years of your contribution, hard work and dedication. You have been a strong pillar of growth in the Ontario office. Thank you!
− Dr. Rittu Gill
JOSEPH MAZZEI
Supervisor, IT Field Services 7/10/2006
During Joe’s 10-year career with PDS as a field services tech he has displayed an incredible commitment to excellence and dedication to customer service. The Field Services team appreciates his leadership and making each team member feel appreciated. Once again, you have truly contributed to our organization’s success.
− David Harrison
ANASTAZIA MOSKALYUK
Registered Dental Assistant 7/26/2006
Anastazia plays a huge role in the success of our region. She not only continues to better herself and her education but she also contributes her time and efforts to educating and training our back office throughout the region. Anastazia is an SME for our region and contributes her time to teaching regional back office and CEREC classes. She is not only an asset to our office here in Citrus Heights but to the entire region. Thank you for all you do for us Anastazia, and congratulations on your 10-year anniversary!
− Ashley Engstrom
DR. MICHAEL NGUYEN
Owner Dentist
9/26/2006
I have had the pleasure of working with Dr. Nguyen for a few years and he is one of the most kind-hearted and thoughtful people. His patients love him and appreciate his attention to detail. I am so thankful to be a part of his team! Congrats on 10 years!
− Alex Creelman
BERTHA-NICOLE OAKLEY
Benefits Coordinator 11/01/2006
Nicky ... there are not enough words to describe this beauty. She has a heart like no other. Her ability to give constantly without hesitation and expect nothing in return is rare. She is one heck of a multitasker. A people person no doubt. Just look at our Yelp page and you will see that her name is mentioned quite a bit! She absorbs social vibes and loves to surround herself with people with lots of energy. She is one of a kind and we love her!
− Florence Anaya
VERONICA OLIVAREZ
Receptionist 10/18/2006
Veronica is one of the most dedicated members on our team. She is focused, self-motivated, efficient, committed, hardworking, and reliable. We would like you to know that having you on our team makes all the difference! Thank you for all that you do!
− Gloria Hernandez
ARTEMIO MENCHACA
Lead-Senior Cash Reconciliation Specialist 10/25/2006
Art is an essential member of our Cash Management team and we are honored to be working beside him. Art is dedicated to his work and takes pride in the quality of it. He is always willing to help others out and makes time to help train and guide others so they too can better themselves. Congratulations and I’m looking forward to working with you another 10 years!
− Tammy Spicer
MONA NABAVIZADEH
Insurance Collections Specialist 11/01/2006
Mona is a friendly face around the ROC department and is always greeting others with a warm smile. She gets her job done well and is a pleasure to have on the team!
− Stephanie Anstadt
MAYRA NUNEZ
Registered Dental Assistant 8/16/2006
Pursuing your dreams is putting yourself in unfamiliar territory, so you can spend the rest of your life doing something you love. This is exactly what Mayra is about! She is going to school full time to become a hygienist, working part-time and she is a full-time mom. That’s what I call superwoman!
− Desiree’ Lopez-Fierros
ZASELES OHM
Dental Assistant, Orthodontics 7/05/2006
Zee has been a great asset to our traveling ortho team. She is always a pleasure to work with and we are grateful to have her on our team. Congratulations on your great 10 years with PDS ® ! We hope to share many more with you!
− Berenice Aguirre
DARLENE ORELLANA
Registered Dental Hygienist 11/27/2006
10 years is a long time, but it has gone by so quickly. That only happens when you work with great people and have awesome teamwork. Thank you for being a great hygienist to your patients and a wonderful person!
− Guadalupe Santos
MERI PARKER
Front Office Trainer 10/04/2006
Meri is an incredible source of knowledge and support as our trainer. She positively impacts everyone around her and that has a direct correlation on the financial viability of our practices.
− Joseph Saporito
NADEZHDA PAVLYUK
Registered Dental Assistant 9/27/2006
It has been a privilege to work with Nadia over the last 10 years. Not only is she an amazing assistant but she is also a wonderful human being. Thank you Nadia, for your commitment and dedication to our patients and team. Congrats on your 10 years!
− Bethany Saylors-Kirk
ELHAM RAFAT
Insurance Claims Auditor 12/13/2006
Through the years, Ellie has consistently shown and given her best. We are so lucky to have her as a part of the Audit team. Ellie, thank you for your 10 years of dedication.
− Natalia Udroiu
YVETTE REINA
Dental Assistant, Oral Surgery 7/17/2006
Yvette has been with us for 10 years as a traveling oral surgery assistant. She is hardworking and dedicated to the patients, always treating them with utmost care.
− Orlando Sanchez
MARIANA ORTIZ
Dental Assistant, Lead 11/15/2006
I have had the pleasure of working with Mariana for the past year and a half. She has played an integral role in the opening of Orange Village Dentistry and its success. Her positive energy brings so much joy to our office. Her work ethic and attention to the Perfect Patient Experience ® is unmatched, and her true passion for her career transcends all she does for our patients and team members. Congratulations on 10 years of service Mariana. We love you!!
− Anabel Gulati
CINDY PARSICK
Operations Manager 10/04/2006
Cindy is an incredible asset to the team and the OD that she supports. She is an energetic leader that has a proven track record of success year after year. We are all very fortunate to work with her! Congratulations Cindy!
− Lori Brown
DR. PETER PHAM
Owner Dentist 10/16/2006
Dr. Peter Pham started his career in Chino Hills as an associate dentist. He is now the clinical leader in Fullerton where they focus on creating Patients for Life. Dr. Pham is an amazing clinician that truly cares about his patients. I have had the pleasure to work with him and see his career grow. Congratulations!
− Paula Larson
MELISSA RAMIREZ
Posting Balancing Supervisor 9/13/2006
Melissa started with PDS ® in the Payment Posting department as a posting balancing clerk. Her gifts, talent and dedication to living out the We Believes have allowed her many growth opportunities within PDS. She is currently leading the Payment Posting team and doing a phenomenal job ensuring each office we serve is well taken care of. We are so grateful for her commitment and dedication over the last 10 years.
− Walter Austin
CHERYL RINKER
Construction Superintendent 10/18/2006
Cheryl is a hard and dedicated worker who always takes pride in doing the best job possible. I am happy to have her as a member of my team.
− Don Webb
INNA SAGUN
Registered Dental Assistant 9/27/2006
We are so lucky to have someone as kind-hearted and caring as Inna working in the Rancho Cordova office. Inna is a CEREC ® master and has been a vital member of the team for the past 10 years! She truly cares about each patient and the team, and shows it in every interaction. It has been a pleasure to work with Inna the last few years. Thank you Inna and congrats on 10 years!!!!
− Theresa Murphy
LUZ SALIDO
Dental Assistant, Lead Orthodontics
9/25/2006
Luz is a phenomenal assistant and leader. She keeps things organized, structured, and gives our region much needed support. She is highly respected among the dentists and her assistants. We love having her on the team!
− Melissa Walker
VALENTINA SHEVCHUK
Registered Dental Assistant, Lead 9/27/2006
Val is one of the happiest people I know. She is always willing to help others and consistently goes the extra mile for our patients and her colleagues. Her leadership as our lead dental assistant is critical to our office success. I am a better person for having Valentina in my life, and am grateful for her dedication and her friendship.
− Dr. Bryant Vest
LINDA SMITH
Benefits Coordinator 7/12/2006
Linda is the best benefits coordinator you could ask for; she has been with Beaumont Smiles since the office opened in 2008. She is reliable, kind and honest and most of all, our staff and patients love her!! We love you Linda! Thank you for all your years of hard work and dedication and hope there are many more to come!
− Cynthia Orozco
SUJIN (BOBBI) ROBERTSON
Accounting Supervisor 11/08/2006
Over the last few years we have worked together, Bobbi has been a great resource of organizational knowledge. She has been a window to understand how things were done, and how they have changed as the Real Estate division continues to grow. She constantly tries to improve herself, and apply her experience to help other team members when needed. Congratulations on your 10 years!
− Armando Palacios
MIRIAM SALGADO ESTRADA
Receptionist 9/20/2006
Miriam is a great BC and her knowledge of insurance plans and benefits has been an intricate part of the office success. Miriam is a dedicated team member and I look forward to many more years working with her. Congrats on 10 years Miriam!
− Christy McKee-Freeny
LUIS SANCHEZ
Dental Assistant, Periodontics 9/27/2006
Luis is a hard working specialty assistant that is always willing to travel wherever needed and perform at the highest level, whether it’s OS or perio. Our teams and our patients are better for having Luis as part of our PDS family. Congratulations Luis, and thank you for everything you do!
− Armando Borroel
KEITH SLOAN
Manager, Construction 8/09/2006
Keith plays a significant role in the success of our construction department and is an integral part of our team. Congratulations on 10 years of service!
− Don Webb
SYLVIA SMITH
Specialty Benefits Coordinator 8/09/2006
Sylvia is a dedicated, hard worker and a pleasure to have on the team. The PDS ® family is lucky to have her.
− Joseph Taylor
MERLE TEANO
Registered Dental Assistant 9/27/2006
Merle has been part of our office for the past 10 years. She has been a huge asset to the office and chair side assistant for our OD, Dr. Dhaval Patel. We all love you Merle and we appreciate all you do for our team.
− Michael Williams
ELIANA TOVAR
Registered Dental Assistant 10/25/2006
Congratulations Eliana on your 10-year anniversary with PDS!!! Eliana has been part of our team for the past four years, and she strives to provide the PPE® and create PFL day in and day out. It is a pleasure having Eliana as part of the Rialto Dental Group team.
− Melba Castillo
ZENAIDA VELORIA
Dental Assistant, Orthodontics 7/05/2006
In the past few years that I have worked with Zenaida, she has proven to be a great ortho team member. She arrives on time and ready to do whatever is needed to get through the day. We appreciate all her hard work. Congratulations on your 10 years with PDS!
− Berenice Aguirre
WYNETTE WIGHTMAN
Registered Dental Assistant 8/23/2006
Wynette, it has been such a pleasure having you as a part of our team for the past 10 years. You bring reliability and a wealth of experience to work each day, always making our patients your top priority. Congratulations on this anniversary, I look forward to many more to come!
− Melanie Smith
KATHY TAVERNER
Insurance Claims Auditor 12/06/2006
Over the last 10 years Kathy has been a cornerstone of the ROC Audit team. Kathy’s keen eye for detail and her playful attitude always makes her a pleasure to work with. Her eagerness to support every team, region and office makes her an invaluable member of the ROC team. Thank you Kathy for your service over the last decade!
− Nicholas Sottosanto
MELIZA TORRES
Dental Assistant 11/29/2006
Meliza is a hardworking, dedicated team member, always willing to help out wherever she is needed. She impacts the patients’ experience with her kindness and makes them feel comfortable and at ease. She is an amazing dental assistant and a great asset to the team.
− Dawn Hannah
JESSICA TRAVIS
Dental Assistant 8/30/2006
Love the life you live, live the life you love.
− Bob Marley
PAUL WARDE
Dental Assistant, Lead 9/06/2006
If there was such a thing as CEREC ® wars within PDS ® , Paul would be the undisputed champion. He is a great asset to my office and I appreciate his contributions to the team.
− Dr. Scott Thompson
NADIA ACUNA
Registered Dental Hygienist 7/06/2011
JOCELYN ANDERSON Benefits Coordinator 7/18/2011
ZUZUKI ARROYO PEREZ Dental Assistant 11/14/2011
ROBERT AVILA Refund Specialist 10/06/2011
VERONICA BARAJAS Operations Manager 11/01/2011
MICHELLE BEN FRAJ Pediatric Manager 10/19/2011
ASHLEY BISSO Registered Dental Assistant 11/21/2011
LUCIA ALCARAZ Dental Assistant, Lead 9/14/2011
DR. JASON ANTONIO Dentist 7/20/2011
ALICIA ARSENA
Registered Dental Hygienist 10/17/2011
FLORENTINA AVRAM
Registered Dental Hygienist 7/07/2011
KARLENE BELANI Operations Manager 11/28/2011
DR. EVA BENDER Owner Dentist 9/12/2011
DANIEL BLAIR Operations Manager II 9/28/2011
ARLENA ALEXANDER
Registered Dental Assistant 12/12/2011
CHRISTINA ARECHIGA Operations Manager 8/01/2011
LORENA AVILA Biller 10/12/2011
DR. PAUL AWAD Owner Dentist 7/25/2011
DR. RACHEL BELLAN Orthodontist 12/22/2011
TEINA BENSON Accounts Receivable Clerk 10/12/2011
DR. GREGORY BOCASH Owner Dentist 9/19/2011
VANESSA BRADLEY
Benefits Coordinator 8/17/2011
DANIEL BURKE
Sr. Vice President for Business Services & General Counsel 9/26/2011
DR. FILIPPO CANGINI
Periodontist 12/12/2011
DR. LONNY CARMICHAEL Pediatric Owner Dentist 11/01/2011
DR. SARAH CHIDLEY
Pediatric Dentist 10/03/2011
LAURA CONTRERAS
Registered Dental Assistant 8/01/2011
JENNIFER CORRAL
Benefits Coordinator 8/08/2011
BRANDON BROWDER
Registered Dental Hygienist 7/11/2011
JENNIFER BURNS
Registered Dental Assistant, Lead 9/19/2011
KRISTIE CANO
Registered Dental Assistant 8/10/2011
SHERELL CARY
Dental Assistant 10/24/2011
DR. MEELIN CHIN
KIT-WELLS
Pediatric Dentist 12/08/2011
VALERIE CORDOVA
Dental Assistant, Lead 8/29/2011
LETICIA DE SANTIAGO
Registered Dental Hygienist 8/19/2011
KRYSTAL BROWN Plan Fee Coordinator 8/29/2011
JUAN CAMPOS
Construction Assistant 10/07/2011
SHANNON CARLSON
Assistant Manager 8/04/2011
LORENA CHAVEZ
Specialty Benefits Coordinator 8/10/2011
DR. PHIL CHUNG
Pediatric Dentist 8/29/2011
GRETCHEN CORKERY
Registered Dental Assistant 12/19/2011
COLLEEN DEAN
Dental Assistant, Orthodontics 9/12/2011
EDWIN DIEGO
Dental Assistant, Orthodontics 10/10/2011
IRMA DURON
Operations Manager 12/19/2011
DR. LISA FERGUSON
Dentist 8/08/2011
LISA FEUILLERAT
Registered Dental Hygienist 10/17/2011
JUAN GARCIA
Construction Assistant 10/07/2011
MARILENA GEROSA
Specialty Benefits Coordinator 11/16/2011
MERCEDES GOMEZ
Dental Assistant, Lead 7/19/2011
ALMA DOMINGUEZ
Benefits Coordinator 11/09/2011
DR. ERIC ELLIS
Multiple-Office
Pediatric Owner Dentist 9/16/2011
WENDY FERNANDEZ
Registered Dental Hygienist 7/01/2011
MICHAEL FIGUEROA
Dental Assistant, Oral Surgery 9/23/2011
MARIA GARCIA
Dental Assistant, Orthodontics 8/29/2011
MAEGAN GERRISH
Operations Manager 10/19/2011
ALMA GONZALES
Dental Assistant, Lead 10/05/2011
SARAH DUNCAN
Registered Dental Assistant 10/12/2011
GERARDO ESPARZA
Construction Assistant 10/07/2011
ADRIAN FERRER
Dental Assistant 8/08/2011
ANGELICA FLOREZ
Registered Dental Assistant 11/07/2011
KRISTIN GATLIN
Specialty Benefits Coordinator 9/12/2011
STEPHANIE GOFF
Registered Dental Hygienist 8/02/2011
TERESA GONZALEZ
Benefits Coordinator 10/19/2011
CHRISTINA GRAY
Registered Dental Hygienist 10/05/2011
TONYA GUERRERO
Registered Dental Hygienist 7/05/2011
CHRISTINE GUTAW
Data Entry Specialist 10/03/2011
ALEK HAGIGI
Regional Manager 2011/09/2011
SHANNON GREGORY
Registered Dental Hygienist 7/18/2011
ROSA GUERRERO
Dental Assistant, Endodontics 7/13/2011
NONANTZIN GUTIERREZ
Dental Assistant, Periodontics 9/28/2011
NICOLE GUERRA Operations Manager 10/26/2011
DEBRA GUILLEN
Dental Assistant 9/06/2011
KATELYNN HAAS
Dental Assistant 7/05/2011
BRYAN HARRIS
Dental Assistant 12/01/2011
KARISSA HARTWILL Receptionist 9/14/2011
DR. BRUCE HEINRICH
Orthodontist 11/15/2011
ROSEMARY HERNANDEZ
Operations Manager 10/28/2011
DR. MARIO HERREJON-RUIZ
Multiple-Office Owner Dentist 12/05/2011
DR. MATTHEW HENEHAN Owner Dentist 8/15/2011
TANIA HERNANDEZ
Dental Assistant, Lead 11/14/2011
VANESSA HERRERA
Dental Assistant, Orthodontics 11/30/2011
MAYRA HERNANDEZ
Specialty Benefits Coordinator 9/19/2011
VERONICA HERNANDEZ Operations Manager 7/06/2011
TRAVIS HILL
Specialty Regional Director 9/06/2011
MARIE HOUGHTLING
Operations Manager Trainee 11/17/2011
DR. JEDEDIAH HUSS
Multiple-Office Owner Dentist 7/05/2011
SANDRA JAMES
Dental Assistant, Lead 9/21/2011
ASHLEY JOHNSTON
Dental Assistant, Lead 8/29/2011
CAITLIN KENNA
Pediatric Manager 7/12/2011
TIFFANI KLUNDT
Dental Assistant, Orthodontics 7/11/2011
STACIE LEE
Registered Dental Assistant, Lead 9/22/2011
JUDY HSU
Program Manager, Recruiting 11/30/2011
DR. SHERE SYED Periodontist 11/14/2011
KARA JENSEN
Dental Assistant, Oral Surgery 11/17/2011
MERCEDES JOVEL
Registered Dental Assistant 7/11/2011
DR. KELLY KIM
Pediatric Owner Dentist 11/18/2011
CARI KNOEBEL Plan Fee Coordinator 11/16/2011
MOUA LEE
Dental Assistant 9/12/2011
ANDREW HUANG
Operations Manager 9/19/2011
JANENE JACQUES
Registered Dental Assistant 12/09/2011
CHELSEA JOHNSON
Dental Assistant 11/21/2011
DR. SIMRAN KAUR Dentist 12/12/2011
TOMAS KLUMKER
Web Developer 11/28/2011
DEBORAH KRAUS
Registered Dental Hygienist 10/3/2011
DR. SEUNG JAE LEE
Owner Dentist 10/03/2011
SONIA LEON
Dental Assistant, Orthodontics 7/18/2011
YASMIRA LUCERO
Assistant Manager
8/05/2011
CESAR MACIAS
Registered Dental Assistant 8/15/2011
LUIS MARTINEZ
Dental Assistant 9/07/2011
ABIGAIL MARTINEZ
RAMIREZ
Registered Dental Assistant 7/18/2011
JAYLENA MILLER
Dental Assistant, Lead 8/23/2011
TIARA MOORE
Dental Assistant, Endodontics 9/08/2011
JENNIFER LIPP
Senior Tax Specialist 9/26/2011
ROBERT LUCKADO Operations Manager 8/22/2011
NIKKI MACK
Pediatric Manager 9/28/2011
SANDRA MARTIN
Registered Dental Hygienist 8/01/2011
CLAUDIA MEDINA
Dental Assistant, Lead Orthodontics 8/10/2011
MICHELLE MILLER
Registered Dental Assistant 7/01/2011
NICK MORENO Collections Clerk 10/19/2011
CAMILLE LOGEL
Registered Dental Hygienist 8/29/2011
KAREN LYNDEN
Benefits Coordinator 9/20/2011
ANGELICA MADRIGAL
Operations Manager 8/01/2011
DR. USHA MANTENA
Multiple-Office Owner Dentist 11/28/2011
KATIE MILLER
Dental Assistant, Endodontics 8/22/2011
MAYRA MONTES
Benefits Coordinator 9/26/2011
JENAE MORRIS
Benefits Coordinator 8/18/2011
DR. CODY MUGLESTON
Multiple-Office Owner Dentist 7/05/2011
DR. KAVITHA NAGARURU
Owner Dentist 8/15/2011
TALIN NOROOZY
Registered Dental Hygienist 12/13/2011
MARIA PACHECO
Benefits Coordinator 9/12/2011
JESSICA PARRA TERRAZAS
Dental Assistant, Orthodontics 9/28/2011
DR. KATMA KHALDOUN Periodontist 11/07/2011
CATHERINE POST Dental Assistant 11/07/2011
CYNTHIA MUNOZ
Benefits Coordinator 7/13/2011
CLAUDIA NGUYEN
Operations Manager 7/18/2011
MARY ODELL Assistant Manager 8/06/2011
TODD PACHELLO
Regional Manager 8/30/2011
DR. AMISH PATEL
Owner Dentist 7/26/2011
MANDY PLATT Benefits Coordinator 12/14/2011
CALLAIGH PROPES Operations Manager 10/24/2011
JOSE MUNOZ
De Novo Operations Manager 12/06/2011
ANTONIETTE NICKELL
Benefits Coordinator 10/25/2011
PHYLLIS OWNBY Manager, Tax 9/14/2011
ADRIAN PAREDES
Dental Assistant, Lead 10/12/2011
DR. HIREN PATEL
Pediatric Dentist 9/01/2011
ANGELA PLEMONS
Dental Assistant, Oral Surgery 8/08/2011
DIANA PUGRODJIAN
Registered Dental Assistant 9/06/2011
DR. KERRY RAGBIR
Owner Dentist 7/18/2011
MARCY REYNOLDS
Specialty Benefits Coordinator 10/06/2011
ALLISON RAILE
Operations Manager 10/24/2011
JESSICA RAMIREZ
Registered Dental Assistant 9/28/2011
MICHELLE REYNOLDS
Dental Assistant 8/31/2011
SHERYL RIOUX
Registered Dental Hygienist 8/03/2011
LESLIE RODRIGUEZ
Specialty Benefits Coordinator 9/20/2011
MELISSA ROSALES
Supervisor, Credentialing 7/06/2011
JOCELYN ROWLEY
Registered Dental Hygienist 7/12/2011
AMY ST LUCAS
Operations Manager 8/24/2011
ARIANA RODRIGUEZ
Operations Manager 12/13/2011
KAROL ROMO
Dental Assistant, Lead 7/06/2011
LISA ROSANBALM
Registered Dental Hygienist 7/06/2011
MAHA SAID-SHARIFF
Regional Partner 8/10/2011
LILA SALAS
Dental Assistant, Lead 7/11/2011
DULCE RICO
Dental Assistant, Orthodontics 9/26/2011
ELENA RODRIGUEZ
DELGADO
Biller 10/17/2011
MARIA ROSALES
Dental Assistant, Endodontics 8/16/2011
JEREMY ROTH
Benefits Coordinator 11/30/2011
DR. SUKHANCHAL SAINI Dentist
8/01/2011
CARINA SANCHEZ
Registered Dental Assistant 9/15/2011
LILLIAN SANTIAGO
Dental Assistant, Lead 7/22/2011
DR. NEVIN SEBASTIAN
Owner Dentist
7/18/2011
ELISA SENTANI
Receptionist 7/18/2011
SUSAN SCHISLER
Insurance Collections Specialist 10/10/2011
REGINALD SEDBERRY
Analyst, Quality Improvement 8/10/2011
AMANDA SHIBLEY
Registered Dental Assistant 9/14/2011
SHALIN SINGH
Registered Dental Assistant, Lead 9/06/2011
SERGIO SOTOMELGOZA
Construction Superintendent 9/23/2011
ALLEN STEVENS
Dental Assistant, Endodontics 7/08/2011
ROGELIO TALAVERA
IT Field Services Lead 7/15/2011
BRITTANY SUGGS
Registered Dental Assistant, Lead 7/05/2011
LAUREN TAYLOR
Operations Manager 8/16/2011
ASHLEY SCHMOOKE-APPLEMAN
Registered Dental Hygienist 9/19/2011
VIVIAN SEGURA
Benefits Coordinator 7/13/2011
SWEEDLANA SHINOODIZAJ TEKEYEH
Registered Dental Assistant 10/31/2011
KATHERINE STENSON
Dental Assistant, Lead 10/03/2011
DR. THOMAS SZUTZ
Owner Dentist 7/07/2011
OSCAR TORRES
Regional Back Office Trainer 7/11/2011
REBECCA TRUJILLO
Benefits Coordinator 12/05/2011
ROMINA TSATURYAN
Specialty Benefits Coordinator 11/07/2011
CLAUDIA VALLES
Dental Assistant, Lead 11/3/2011
ANGELICA VARELA
Dental Assistant, Lead 7/13/2011
ANNA VEGA
Registered Dental Assistant 11/28/2011
ISAMAR VERGARA
Registered Dental Assistant 8/30/2011
DR. MICHAEL VERT
Pediatric Dentist 8/10/2011
KIA VUE
Registered Dental Assistant 8/22/2011
TRACI WHITING
Operations Manager 9/12/2011
DEBBIE WRIGHT
Assistant Manager 11/14/2011
NATALIE ZAZUETA
Operations Manager Trainee 10/17/2011
AMANDA VORHES Operations Manager 9/20/2011
DR. KYLE WALTON Dentist 10/24/2011
JAIMIE WILLIAMS
Dental Assistant, Lead Specialty 7/11/2011
KRYSTI YANDRICH
Registered Dental Assistant, Lead 9/1/2011
DR. TIEN VU Dentist 8/22/2011
TAMICA WARD
Dental Assistant, Pediatric 8/15/2011
DR. THOMAS WOLFF
Owner Dentist 8/09/2011
DR. STEVEN YOUNG
Orthodontist 8/11/2011
What’s New with Organizational & Talent Development
Infection Control
Need
FEATURED WORKSHOP
ACROSS
3. The first P in “PPE” as refers to infection control.
2015
4. A “portal of entry” is where infection or disease ____ a host.
6. Running ____ lines helps remove bacteria and other harmful microbes from them.
9. ____ is when a pathogen enters the lungs via nose or mouth.
10. The ____ zone is for equipment that has been fully sterilized.
13. ____ contact includes contact with contaminated objects like instruments or surfaces, or airborne particles from coughing.
15. The E in “PPE” as refers to infection control.
18. PPE should not be worn in “____ ____” like the bathroom, front office, and employee lounge.
19. Pathogens can enter the body via ____ in the skin.
20. Lab jackets and gowns protect ____ and clothing.
1. The second P in “PPE” as refers to infection control.
2. The ____ zone is for equipment that is in the process of being sterilized.
5. The ____ of an infection is where it comes from (ex. human, plant, animal, etc.).
7. ____ contact includes coming in contact with blood or bodily fluids.
8. ____ is when a pathogen enters the body via food, drink, etc.
11. The ____ zone is for contaminated equipment.
12. A face shield protects the ____ and the face.
14. Pathogens can enter the body via ____ membranes like the nose, mouth, and eyes.
16. ____ or respirators protect the mouth and nose.
17. ____ protect the hands.
PHASE 2 ASSOCIATE RAMP (WTR)
The following online courses are now available in the Warm-Up Transition and Ramp (WTR) phase of dentist development:
• C-ORMS305 – 307 Implant Diagnosis (CE: 2)
• C-ORMS310 – 313 Implant-Supported Restorations (CE: 3.5)
Please reference your PDS® Institute Clinical Course Catalog for additional details. You can access these online courses through the MY Success Center.