PDS Life February 2013

Message From the President

r aising the Bar

One Patient at a Time

Dear PDS® Teammates, Congratulations

on finishing 2012 strong!

With your energy and enthusiasm in December to help our supported clinicians’ patients get the care they needed (and use their oh-so-valuable dental benefits), PDS hit both top- and bottom-line targets a huge achievement for a company that prides itself on setting lofty goals for itself! However, 2012 was not simply a story about PDS. Rather, it was an aggregation of individual successes one office at a time; one supported clinician at a time; one deserving patient at a time. And great achievements we saw! With so many offices having breakout years, it would take me pages to list them all. Please know that your hard work has not gone unnoticed.

It is always interesting to me to see how teams respond AFTER they complete a major milestone or achieved an incredible goal. As I write this in early February, I am watching as you all continue to raise the bar. And just how high are you raising it? January 2013 was the first month in the history of PDS that saw our supported clinicians provide more than $50M in dental services to their patients. It is a testament to your diligence in facilitating the Perfect Patient Experience® (PPE®) and our supported clinicians’ pursuit of Clinical Excellence led, of course, by the owner dentists who day-in and day-out demonstrate “Clinicians Leading Clinicians”. I believe

it is the patients’ way of applauding for staying focused on being the best. Way to go!

Strategic Imperatives (Long-Term Drivers; Multi-Year)

1. Same Practice Growth

2. Best Team

3. Clinical Excellence

4. Patients for Life™

5. Profitable Partner Growth

6. Live the PDS “We Believes”

As we continue to grow, it becomes more and more important that we are all aligned around PDS’ long-term Strategic Imperatives. Our Strategic Imperatives are the critical drivers of the business in the coming years; these multi-year imperatives keep us focused on PDS’ long-term strategy while we manage the company yearto-year and day-to-day. The first and foremost PDS Strategic Imperative is SAME PRACTICE GROWTH. Same practice growth is the engine that drives our growth, focuses us on the office-tooffice execution of the business model, and ensures that we continue to fulfill our promise to each of our supported owner dentists. Continued same practice growth will be accomplished via our second and third imperatives, which are having the BEST TEAM in place, facilitating CLINICAL EXCELLENCE in a "Clinicians Leading Clinicians" environment. Our fourth imperative is to create PATIENTS FOR LIFE through the PPE, which helps us achieve our fifth imperative, PROFITABLE PARTNER GROWTH. And we accomplish all of this while we LIVE the PDS "WE BELIEVE" statements, our sixth imperative.

Strategic Priorities (Near Term; 2013)

1. OM Success

2. Associate Success

3. Simplification

4. Hygiene Patient Retention

5. Continual Conversation (with each other internally and patients externally)

6. Culture of Compliance

7. PDS Brand Awareness

8. Orthodontics and Pediatrics Improvements

Our Strategic Priorities are the nearterm objectives we will work toward in 2013 that will ensure that we realize the long-term Strategic Imperatives in the coming years. Strategic Priorities will change from year to year and help us to prioritize the projects we will be working on during the course of the year. By clearly identifying and documenting our Strategic Imperatives and 2013 Strategic Priorities, we create alignment amongst the nearly 5,000 people working in the organization. As we grow, unity in vision and purpose becomes ever more critical to our success. Thank you for your continued support in helping us become The Greatest Dental Company in America.

Sincerely,

Stephen Thorne IV, President

What’s i nside...

02 08 21 22

Year in Review And the 2012 Winners Are... Midwest Region

Learn more about PDS®' outstanding 2012 accomplishments. Read about each winner and find out what their secret to success is.

Regional Partner Simon Abrahms talks about the new Midwest region.

Regional Holiday Parties

Check out the fun times had by each region at their holiday party.

2012 Year in Review

The year 2012 represented a successful year for Pacific Dental Services®. We experienced excellent growth last year with the opening of 46 offices, bringing us to a total of 300 PDS®-supported dental offices in 10 states. We’ll soon be hitting our goal of growing by more than 50 offices per year, and we’re still continuing on our quest to become The Greatest Dental Company in America! Looking back, there are many reasons to which we can attribute our achievements. This “Year in Review” gives you a glimpse into all the exciting developments that PDS experienced in 2012. Congratulations PDS, and here’s wishing us all an impressive future!

FINANCIAL OVERVIEW

PDS closed out 2012 with amazing results across the board. Revenues from PDS-supported dental offices grew significantly, and overall margins were improved.

7% OPERATING MARGIN IMPROVEMENT

YEAR-OVER-YEAR INCREASED EFFICIENCIES

QFEs

CEREC

CAD/CAM RESTORATIONS

REVENUE GROWTH BY YEAR

PROFESSIONAL PARTNERSHIPS OVERVIEW

Clinicians choose us for the opportunity to partner in our owner dentist model, our focus on modern dentistry and our culture of Clinicians Leading Clinicians in Clinical Excellence. Clinical Excellence is the heartbeat of the PDS-supported clinician teams, and this is why we will be The Greatest Dental Company in America.550 MIL

CLINICAL DEVELOPMENT:

For great dentists, learning is a lifelong endeavor, which means education doesn’t stop after dental school. The PDS Institute provides broad-based continuing education taught by instructors who are experts in their field. The Introduction to Clinical Excellence Essentials (ICEE) Program was rolled out in 2012, and it is designed to help supported dentists turn each patient into Patients for Life™.

500,000

CEREC CAD/CAM

RESTORATIONS COMPLETED!

OWNER DENTIST DEVELOPMENT:

PDS partners with top-notch talent across the nation. Last year, 45 additional dentists became owner dentists, bringing the total of PDS-supported owner dentists to more than 160 clinicians. The number of associate dentists practicing at PDS-supported offices also grew to 454 clinicians. The numbers don’t lie. The benefits of PRIVATE PRACTICE +® is a clear driver in attracting top talent to these dentist-owned practices. PDS-supported dentists want to enjoy a work/life balance that isn’t available to them when practicing solo; they’re overachievers who wish to excel in their field.

PROFESSIONAL RECRUITING:

We exemplified the Clinicians Leading Clinicians model with PDS-supported dentists visiting 10 dental schools and participating in “Lunch and Learn” events with students. We ended 2012 with the strongest brand presence in PDS history.

PDS-SUPPORTED OWNER DENTISTS

OPERATIONS SUPPORT OVERVIEW

Expansion into a new region, new PDS®-supported offices, and growth in specialties . . . these are just a few of the 2012 highlights from Operations Support.

NEW OFFICES & ExPANSION INTO NEW REGIONS:

PDS and our supported dentists opened up 46 offices in 2012! This included four new markets: Oregon and Utah opened early in the year, while Idaho and Missouri finished off the year by opening in December. Plans for 2013 include: opening more than 50 supported offices, the most in PDS history, and entering into two new regions, Washington state and Georgia.

SPECIALTIES:

PDS is the largest dental support organization that exclusively supports pediatric clinicians for pediatric dentistry. The pediatric support business continues to provide a huge growth opportunity with the 60th PDS-supported pediatric office opening last year. In 2012, total revenue from specialty constituted 42% of the organizational service mix.

60TH PEDIATRIC OFFICE OPENED! 42% OF TOTAL REVENUE!

60TH PEDIATRIC OFFICE OPENED!

REVENUE OPERATIONS CENTER (ROC):

Another record-setting year!

• Collections up 0.25 points to 95.63%

• Adjustments down 0.20 points to 3.36%

• Over 90s down 0.05 points to 8.67%

• Non-orthodontic credit balances down 1.2 points to 11.1%

TOTAL COLLECTIONS UP TO 95.63%! ADJUSTMENTS DOWN 0.20 POINTS

MARkETING OVERVIEW

The Marketing department successfully developed and rebranded new print and online marketing collateral, helping our PDS-supported offices generate new patients. CLASSES CREATED

289,657

TOTAL NEW PATIENTS CLASSES CREATED

298,748 TOTAL CONTINUING CARE PATIENTS

4 MIL TOTAL PATIENT TRANSACTIONS MORE THAN

HUMAN RESOURCES & TALENT DEVELOPMENT

Our dentists are able to focus on their patients confidently because they trust the reliable business-support team who backs them.

HUMAN RESOURCES:

We heard you! In the second Team Member Engagement Survey, the results re-confirmed a few known facts: PDS has an incredibly dedicated team who consistently focuses on serving our clinicians. In every capacity, we are all involved in helping our supported clinicians provide a Perfect Patient Experience® to each and every one of their patients.

GOALS & OBJECTIVES

EMPLOYEE 401K INVESTMENT

INCOME INCREASED

837%

20% INCREASE INCREASE IN BENEFIT ENROLLMENT PARTICIPATION

TALENT ACQUISITION:

PDS was recognized by Inc. Magazine as one of the top job creators in the United States.

3,862

EMPLOYEES IN 2011

4,388 CLASSES CREATED

ORGANIZATIONAL & TALENT DEVELOPMENT:

We merged all of Talent Development under one umbrella and brought Talent and Educational Development together as one team. The Talent Development department is in charge of providing PDS team members with career development programs that can help them realize their God-given potential.

CLASSES CREATED

1.9 MIL

UNIQUE VISITORS TO PDS-SUPPORTED OFFICE WEBSITES

220,000 UNIQUE VISITORS TO SMILEGENERATION.COM

4,388 EMPLOYEES IN 2011

EMPLOYEES IN 2012

3,862 EMPLOYEES IN 2012

25,000 LIKES ON THE SMILE GENERATION’S FACEBOOK PAGE TOTAL CLASSES

402

1,118 CE CLASSES

AVERAGED 1 PUBLISHED STORY PER WEEK

To serve is at the heart of PDS®. Throughout 2012, you served locally and internationally through efforts including Smile Generation Serve Day, providing clean water for those in need in partnership with charity: water, and building a playground during Braveheart.

SERVE ETHIOPIA:

Launched the first exclusive PDS Ethiopia trip and helped support a second dental school.

15 TEAM MEMBERS

2,000 PATIENTS SERVED DENTAL SCHOOL

CHARITY: WATER:

$219,761 donated to charity: water through campaigns: Get CAD/CAM, Give Water; Get Braces, Give Water; and donation to the 2012 charity: water ball.

$219,761 = WATER FOR PEOPLE

10,988

SMILE GENERATION SERVE DAY:

More than 200 PDS-supported offices participated in the second annual Smile Generation Serve Day.

2,000 VOLUNTEERS

$2 MIL

1,400 PATIENTS SERVED IN DENTISTRY DONATED

BRAVEHEART:

PDS volunteers put forth a remarkable effort to build a new playground and treat 91 dental patients at Casa De Colores shelter in Phoenix.

200 VOLUNTEERS

$67,000

BUILT 3 RD PLAYGROUND & SERVED 91 PATIENTS IN DENTISTRY DONATED

PDS-supported dentists and dental care teams donated nearly $3 million in dentistry, serving more than 1,900 patients.

AND THE 2012 WINNERS ARE...

Office of the Year

Crossing Dental Group and Orthodontics in Perris, California

We sat down with Regional Director Mike Butler and Operations Manager Kimberly Haag to learn more about the incredible year our supported office in Perris had. Functioning like a family and teamwork are just a few of the crucial elements that led them to be the Office of the Year.

Lori Olsen: What made 2012 such a successful year for Perris?

Mike Butler: There is a continued drive in this practice to be the best. This office has a long history of wanting to continue to beat itself, and that’s one of the biggest factors. I think that mostly comes from the leaders here. Dr. Pham and Kimberly always strive to do better than before.

Kimberly Haag: Every day I look at my team and I am amazed at how dedicated they are to each other and to the patients. We are open six days a week and many of them work every Saturday. They constantly sacrifice their time for patients. We talk about everything; we can laugh, we can argue, but we always come together to achieve our goals. I really do have the best team EVER.

LO: Describe the culture at Perris.

MB: I would say it’s very unique. It’s more of a family atmosphere as far as the way the team interacts with one another. That can be both positive and negative, as you know. There’s a lot of give and take. They do whatever they need to do to be successful. They rely on each other, and they know they can count on each other, but it’s never someone else’s fault, or that someone else needed to do something differently. Everyone takes responsibility and tries to be the best they can be and help the next person be better as well.

KH: My team is here for the patients and they work hard. Everyone always has a positive attitude and we never panic over our

schedules. This team effortlessly and genuinely takes care of the patients that the office is lucky enough to have today. Our affiliated doctors set the tone because they are very accommodating. They will never turn a patient away. They will start a root canal at 6:00 p.m. Their attitude and beliefs are contagious.

LO: What makes your doctors so special?

MB: Dr. Pham is one of a kind and very driven. It’s like great athletes: some people are born with it. But there has to be a willingness with those that are gifted to push themselves. Dr. Pham has continued to push himself.

KH: Dr. Pham is the case acceptance champion. Doing dentistry, getting a commitment from patients, coaching his associates, is like brushing his teeth. He is the most talented person I have ever met, and he is also VERY entertaining. Dr. Mercer is very easygoing and incredibly talented. He is self-motivated, sets his own outrageous goals, and has an impressive way of accomplishing them. He is quite a force, and even though he has been very successful thus far, the best is yet to come. Dr. Sohal is our newest addition and she fit in immediately. Her patients love her and the team is drawn to her. I promise you will be hearing this name quite a bit.

LO: What makes your office so special?

KH: We cry together, we laugh together, and we discuss big decisions. This is our family.

LO: How does your team exemplify the PPE ®?

MB: They treat everyone as an individual when they walk in

the door. There have been many times when I’ve been here and a patient will come in to drop off cookies or show the team a picture of their new granddaughter. They didn’t have an appointment; they just stopped by.

KH: The team has a natural way of focusing on the patients’ needs, and they always take the time to connect. There is never any cookie cutter dialogue here. They are very sincere.

LO: What is your number one focus?

MB: The biggest thing when you support an office that has been as successful as this one is trying to figure out, “What can we do next?” There’s no other affiliated office that has had the yearover-year growth and continued success like this one has had over the last five years. When you have high expectations, you have to think about what you can do to improve and what you can do differently.

KH: To make sure that the office’s patients are receiving the dentistry they need every single day.

LO: What advice do you have for other PDS-supported offices?

MB: You have to hire the right people, and you have to turn them loose. If it’s good for the patient, if it’s good for the office, and if it’s good for PDS, then it must be good. If it doesn’t look the same, walk the same or talk the same, but it’s meeting those criteria, then it works. I think we’ve got to let people be empowered and move forward.

KH: Good luck! We don’t share our secrets!

Interview by Lori Olsen

Doctor in the Spotlight

When the results came in that once again Dr. Minh Pham would be our Doctor in the Spotlight, for a brief second I considered just rolling out last year’s article and seeing if anyone noticed. I mean, this will be his fifth time in eight years. I thought we had exhausted all of our questions last year, but then I thought what would Dr. Pham do? So I rolled up my sleeves, put on my thinking cap, and came up with a whole new list of interview questions. Very few of them have anything to do with dentistry.

Kyle Guerin: What stirs up more emotion in you? The years you’re top doc or the years you’re not?

Minh Pham: Awards and recognition are nice and all, but it's a reflection of the team. So of course the top doc years stir up more emotion. Eh, who am I kidding? It's the years that I didn't get it. I just don't like to lose. At anything.

KG: What would I find in your refrigerator right now?

MP: Water... bottled waters. A lot of bottled waters: Arrowhead, Fiji, and Kirkland. So if anyone is coming over to visit they better have eaten before because I’m not feeding anyone. The reason for that is I gain weight very easily, so to control my cravings, I don’t keep any food in my fridge.

KG: Of all the awards you’ve won, which one is the sweetest?

MP: The sweetest award would be this year’s Office of the Year since I don't have to share it with Dr. Walter Jefferson and Fontana 2.

KG: If you could trade places with any other person for a week, famous or not, living or dead, real or fictional, with whom would you trade?

MP: Tennis Pro Rafael Nadal. I love tennis, and the lifestyle of being a jet-setting professional athlete doesn’t sound too bad either. Playing the sport you love for millions of dollars with tons of adoring fans – that would be FABULOUS. Unfortunately, the only thing I am good at is with a hand piece, and the last time I checked, there isn't a DPT (Dental Professional Tour).

KG: I understand you’ll be traveling to Ethiopia this September to go serve the people over there. What are your real motives? Is it the We Serve award?

MP: Gosh, Dr. Tanisha Jackson has that award on lock down. The real motives are that it’s hard to say no to Steve Thorne. You won't stop bugging me every chance you get about me serving. It’s on my bucket list to visit Africa. And I want to do some good. That’s the truth, and I am sticking to it.

KG: This year, you’re the Doctor in the Spotlight, your office won Office of the Year, and your region won Region of the Year. Can you turn water into wine?

MP: No. Nor do I want to. I am not a wine connoisseur. But if you had asked if I can turn water into Grey Goose, then you might be surprised at the answer.

KG: If Hollywood made a movie about your life, who would you like to see play the lead role as you? Would you rather that movie be a dramatic bio piece or more of a spoof like “Scary Movie 2”?

MP: Meryl Streep. I think she can play anyone and make it believable, including a high-strung, eccentric dentist from Perris, Calif. It would definitely be a dramatic bio. Meryl is the best at that.

KG: If someone wrote a biography about you, what do you think the title should be?

MP: “Minh B. Pham, DDS – Eh, No Big Whoop.”

KG: What makes you angry?

MP: Gosh it's a laundry list ... here are some of them: NOI below 30, lines/crowds/theme parks, clutter, “The Real Housewives” series of any kind, the Kardashians, 2012 USC's football team, 2010 shared Office of the Year award, war in the Middle East, California Tax Prop 30/32, etc.

KG: What’s your advice for a brand new doc still wet behind the ears?

MP: Here’s a tissue. Go dry yourself before you go see your next patient. Just kidding. There are too many things to teach a young doctor. So I’ll try to keep the message generic. I would say push yourself slightly beyond your comfort zone. Keep trying. Even if things go bad, learn from it, and don’t make the same mistakes twice.

KG: Who do you think is your biggest competition for this prestigious honor?

MP: Every year there is a handful of great doctors. Any of us could take it because we all do great GP dentistry and refer to our specialists. It takes both! I am assuming the biggest competition will be the usual suspects, but there are some great younger doctors that could have a break-out year and kick us all from our top perches. There are so many names that come to the top of my crazy head.

KG: Dr. Pham once again the pleasure has been all mine. It’s always nice to spend time with you, but I’ll be honest, I’m kind of pulling for someone else next year.

MP: Do what you must, but I’m already working to see you next year.

Interview by Kyle Guerin "We

Manager

Region of the Year

It’s clear that it was truly a remarkable year for the Southwest region. We spoke with Regional Partner Joanna Rodgers about the leadership and team unity that contributed to this amazing year.

Carol Thornton: What made 2012 such a successful year for your region?

Joanna Rodgers: We came together to simplify and define a few things our supported owner dentists wanted to go after. At the end of the day, it is the owner dentist that we serve. That is my job first and foremost. What do they want to go after? We were able to collectively unite the owner dentists and have the majority come out and say, ‘This is what is going to support our vision.’ The Southwest owner dentist vision states, ‘Excellence in clinical leadership utilizing modern dentistry, creating Patients for Life™.’ The owner dentists came together and identified their clinical imperatives for 2012. Very methodical, very intentful, and very focused on achieving the clinical imperatives that they set. That was probably the biggest shift: we became true partners. They realized that the industry is changing and in order to be successful, change is important.

CT: Describe the culture in your region.

JR: Jack Knudsen said it best during his 2012 Regional Manager of the Year acceptance speech when he thanked his managers for playing nice together. I thought about what he said, and I thought about the teams and their willingness to help and mentor outside of their environment. It really made a statement. They all want the region to succeed. The team always said yes when asked to help. I have never heard any one of my team members say no.

CT: Describe your style of leadership.

JR: I want to give my team the vision and the autonomy to go do great things within the structure of the organization. I think that what I have done well over the years is choosing great people for the region. I’m only as good as the people I surround myself with.

CT: What is your number one focus?

JR: My number one focus is having the PDS-supported offices be the ‘office of choice in their local markets’. I know that is a huge statement. It requires a seamless partnership with owner dentists and a vision for their practices. It means ensuring that the specialty regional managers and regional management team are aligned. It means that regional managers are choosing the best leaders as office managers. It means that through comprehensive dental care at those offices, the specialty regional managers are bridging the gap between GPs and specialists around communication and patient care. It includes the complexities of all the movements in the dental office – from front-office team, dental assistants, and lead assistant.

CT: What makes your supported doctors so special?

JR: They truly want to do the right things. They have opinions and they are always willing to voice those opinions in a collaborative manner. They are competitive. They care about their teams. They have peer-to-peer respect and there is a strong camaraderie that comes with that, both in and out of the office.

CT: What were some of the challenges you had to overcome to win Region of the Year?

JR: In 2012, we came out of the gate strong and we had the vision,

but it was all about long-term sustainability. The challenge was keeping the energy and the focus there all year. We needed to continue to reinvent what we were doing throughout the year. One of the reasons why we needed to do that was because we hired more new grads than ever before. Finding dentists in this region is tough so the owner dentists agreed with the plan to hire more new grads. They wanted to get the new dentists up and running as fast as they possibly could. They wanted to provide mentorship and to make sure they had a great experience, hoping to reduce associate dentist turnover. That was a huge piece to our success this year. Associate dentist turnover was much lower than in years past. Bringing on as many new grads as we did has been a huge challenge to the ODs, regional team, and to the professional development coach. Another big challenge we had was to complete the decentralized specialty approach. I believe that it is going to yield the right results in the future.

CT: Final thoughts?

JR: The Southwest region is comprised of so many outstanding

people; our regional management team: Jack Knudsen, Mike Butler, Carol Garner, and Sue Rudow; our specialty regional team: Luis Gutierrez, Karen Johnson, and Maha Said-Shariff. We also couldn’t have done it without our support team. Support Office Manager Marla Boddy who wears so many hats that I’m going to have to get her a closet to keep all of them in; Erica Devlin our back office trainer; our regional marketing team: Andrea Rodriguez and Eilyn Dawes, whose primary focus is patient acquisition for our supported practices, but they also rally our teams to stay community-centric and give back. I’m also very thankful for the folks our national support team has dedicated to the region: Natasha O’Keefe –PDC, Jennifer Iles – MTD , Stacey Manful – TAM, and many more that work behind the scenes. I’m so proud of our entire team. Every person is professional and constantly strives to be better. I’ve surrounded myself with great people – I really do work with quality individuals.

Regional Manager of the Year

As a two-time Regional Manager of the Year winner, Jack Knudsen is on a roll! We sat down with Jack to find out what it takes to be the best of the best.

Lori Olsen: What made 2012 such a successful year for your region?

Jack Knudsen: Besides having a great team?  Looking back to 2012, I think this team, down to the office level, did a great job identifying our opportunities for growth and building strong imperatives around them. As a management team, we spent a significant amount of time tracking progress, making adjustments and celebrating success along the way. This region has a fantastic group of owner dentists, associates, managers, and staff. My secret weapon is my management team though. They bring a tremendous amount of talent and experience to the game. I can’t thank them enough for all of their hard work last year.

LO: You are a two-time winner – how does it feel to win backto-back?

JK: It feels really good, especially considering the amount of talent we are competing against. Honestly, the first one was such a surprise. But last year the team around me was gunning for the prize from day one, and I couldn’t be more proud of the challenges they overcame over the course of the year to put together back-to-back #1 spots.

LO: Describe the relationship you have with your affiliated dentists.

JK: This is a pretty demanding operational team. I know at times it feels like a bit of contest of wills, but at the end of the day, month, or year, we are all rowing in the same direction and making great things happen. I feel fully supported by the owner dentists in this region and couldn’t ask for a better team of professionals to work alongside.

LO: Describe the culture/environment in your region.

JK: I think culturally we have a strong mix of mutual accountability, a focus on growing our business together, and an expectation that we will share thoughts, ideas, and continually search for a better way to do business and build a team.  No one has all the answers; the more we can rely on every member of the team to share ideas and support necessary change, the more effective we become.

LO: Describe your style of leadership.

JK: Teamwork is hard, and it’s not necessarily natural. I spend a lot of time working to build a team that can rely on each other and hopefully rely on me. Looking out for each other is not optional for this team; it’s an expectation I have of my leaders and of myself.

LO: What makes your affiliated offices so special?

JK: I think it’s the old-school green countertops, or maybe Dr. Hsieh’s beat-up old Lexus out in front of Winery Dental – one of those two. It’s definitely not the high occupancy cost in my Corona offices.

LO: How did specialties impact your office performance?

JK: Specialties were 40 percent of our affiliated offices’ annual revenue. Special thanks to our fantastic specialty teams and my SRM partner, Ms. Maha Sharif.

LO: What advice do you have for other Regionals?

JK: My OMs are not for hire.

Interview by Lori Olsen Marketing Assistant

Interview by Carol Thornton Public Relations Manager

Full List of Award Winners

Office of the Year: Perris

Runner Up: Montecito

Rookie of Year (DeNovo): CO Springs 3

Runner Up: The Woodlands

Most Improved Office of the Year: Lakewood

Runner Up: Wylie

Support Department of the Year: De Novo

Runner Up: ROC

Top Producing Doctor: Dr. Minh Pham

Region of the Year: Southwest Region

Regional Manager of the Year: Jack Knudsen

Runner Up: Jennie Browning

Endo Office of the Year: Menifee

Runner Up: La Habra

Hygiene Office of the Year: Santa Clarita

Runner Up: Glendale

Oral Surgery Office of the Year: Hemet

Runner Up: Chino Hills

Ortho Office of the Year: Murrieta 2

Runner Up: Elk Grove

Perio Office of the Year: Chino Hills 1

Runner Up: La Quinta

Pediatric Dentistry Office of the Year: Buckeye 2 EKD

Runner Up: My Kid's Dentist Murrieta

Honorable Mentions

of the

5, RSD

Hygiene Office of the Year: Oro Valley

Pediatric Dentistry Office of the Year: Laveen

Office

Year: Menifee 2, Phoenix 5, Aurora 4, Valencia, San Marcos, Fontana 2, Lake Elsinore, Elk Grove 2, Eastvale, Lake Forest, Riverside

XP 2013 Award Nominees

Congratulations to the following lists of people who received a nomination for the XP Awards. Keep striving for eXtraordinary Performance.

Associate Dentist/Specialist/Owner Dentist:

Abdo Abdo, Analida Aguirre, Maurice Ahdoot, Judy Aldaz, Lindsey Alexander, Christopher Andonian, Tim Angelus, Shahab Ariannejad, Kristin Arnold, Richard Ashton, Tayyabba Athar, Junie Dave Baldonado, Geoffrey Barnum, Raffi Barsam, Larry Bartlett, Raymond Bautista, Suhail Beguwala, Kenneth Burson, Cari Callaway, David Carlisle, Katherine Cayabayab, Michael Cheng, Tracey Cherry, Faria Chohan, Joseph Choi, Todd Cockrell, Chad Dains, Trumon Davis, Jacob Dent, George Devore, Zhanna Devyatkina, Deepika Dhama, Rami Dimitri, Diana Do, Michael Domingo, Shane Douglas, Yasmin Easley, Arash Elie, Eric Ellis, Zachary Ellis, Aletha Ensminger, Edwin Espeleta, Colin Fairchild, Tina Fariba, Rachel Fine, Barbara Gaffino, Asal Gardner, Paul Gebhart, Adam Gentry, Carolyn Ghazal, Amardeep Gill, Rittu Gill, Jack Gorman, Lauren Gutenberg, Nairi Haroian, Kristina Harris, Ashleigh Harrison, William Hartman, Brian Hatch, Matthew Henehan, Mario Herrejon-Ruiz, Jessica Hetcko-Peters, Annalise Hilliard, Miran Ho, Jed Huss, Elena Iacob, Kouros Izadi, Tanisha Jackson, Ali Jadali, David James, Walter Jefferson, Joshua Jenkins, Amy Jensby, Inaksh Johal, Amanda Jozsa, Jennifer Judge, Ben Karabell, Aziz Karam, Sarah Khani, Sheida Khazaii-Tabari, Dena Khoury, Jenna Khoury, Karen Lai, Dean Lambridis, Jennifer Lapsker, David Lee, Frederick Lee, Seung Lee, Kate Lomen, Shahin Madi, Christine Marcelo, Pedram Marhabi, Andres Martinez, Xavier Mata, Katie McCann, William McGlashan, Elham McMurray, Justin Mercer, Cheng Miao, Kevin Miller, Neda Mobasher, Cody Mugleston, Miguel Munilla, Janice Nazareno, Cordell Nebeker, Bach Nguyen, Henry Nguyen, Michael Nguyen, Nikki Norton, John Nosti, Mayra Nunez, Bradford O’Neill, Brian Ozenbaugh, Eujni Park, Joorok Park, Don Parker, Lincoln Parker, Mitra Partow, Analisa Pasek, Amish Patel, Dhaval Patel, Komal Patel, Kush Patel, Priya Patel, Joey Pedram, Minh Pham, Benjamin Poest, Bobby Raber, Kerry Ragbir, James Ransdell, Christopher Reid, Travis Rottman, Lance Rygg, Bridgett Sabat, Manoranjani Sambangi, Tonya Saour, Gregory Sauer, Bryan Schelin, Nevin Sebastian, Katayoun Setareh, Robert Seymour, Ali Shahrestani, Alex Sharifian, Miriam Sierra, Belinda Simonian, Sonal Singh, Iyad Sood, Eric Swensen, Nathan Swensen, Bruce Thompson, Cong Ton, Hien Tran, Thanh Tran, Michael Vert, Melanie Wang, Matthew Wasemiller, Bryan Watanabe, Elena Waxler, James Willardsen, Cory Wooff, Allyson Yamaki, Jeff Yang, Ian Young

Benefits Coordinator/Specialty Benefits Coordinator:

Judith Agurrie, Britta Allen, Jocelyn Anderson, Elisa Angel, Christina Arechiga, Anna Aribszi, Parnian Dahlila Atta, Cirina Ayala, Anna Babakhanyan, Laura Balazic, Jennifer Ball, Nichole Ball, Baltazir Baltazir, Rebecca Battistoni, Venus Bedros, Andrea Benson, Erin Berry, Ashley Brown, Medelyn Bueno, Carolyn Burke, Jennifer Callaway, Melba Castillo, Melanie Castro, Shelby Cell, Heidi Collins, Tanya Collins, Jennifer Corral, Aida Covic, Cecilia Cueto, Kristen Daly, Katrina Davis, Nancy Decesaris, Jorge Delgado, Misty Dial, Maria Esther Diaz, Rocio Dominguez, Alex Dorris, Claudia Duarte, Stephanie Duckworth, Sara Eckenrod, Lana Ellis, Michelle Erikson, Abner Escoto, Crystal Evans, Lorraine Fanthorpe, Katie Fay, Araceli Fegel, Christina Frank, Olivia Franks, Vanessa Gallegos, Brittney Gebow, Angela Georges, Preeti Ghandi, Kim Gibbons, Veronica Gomez-Frausto, Jenica Gonzalez, Karla Gonzalez, Michel Gray, Lisa Greer, Nicole Guerra, Lindsey Haas, Sarah Hamilton, Laura Hansford, Cammy Harvey, Maureen Hazzan, Susan Hernandez, Darlene Hinojosa, Gillian Hodges, Marie Houghtling, Christine Hrdlicka, Darlene Hunt, Mayra Jimenez, Caitlin Kenna, Lisa Kimball, Priscilla Klistoff, Tiana Krenkel, Tracy Kroehle, Maegan Laliberte, Alma Lazarit, Mary Le, Thoren Leming, Heather Lent, Maryanne Lindbergh, Talina Lugo, Kimberly Machovichuk, Nicki Mack, Lori Mackenroth, Kimberly Macovichuk, Lizbeth Mannucci, Deena Mancha, Patricia Mares, Corina Marin, Cassandra Martinez, Corrina Martinez, Ruby Martinez, Susan Matthews, Christy McKee-Freeney, Brooke McLean, Kimberly McNutt, Savannah Meador, Ruth Mena, Jennifer Mier, Cherie Milan, Edith Montalvo, Jina Morales, Mary Kelley Murphy, Theresa Murphy, Xochitl Naranjo, Martha Nevarez, Cathy Nobles, Caroline Novac, Guadalupe Nunez, Kris Olivarez, Kimberly Orozco, Nadyne Padilla, Shadia Pantoja, Meri Parker, Anna-Lisa Pasek, Jana Perkins, Carla Preciado, Viviana Quiroz, Mariam Rafiqzad, Allison Raile, Roseleen "Tina" Ram, Dorena Ramirez, Rachel Reitz, Ruby Reyes, Alex Rivera, Charlotte Rodriguez, Azuhara Romero, Danielle Romero, Heather Ruvolo, Nicole Saenz, Liana Salazar, Miriam Salgado Estrada, Alexandra Samano, Karolina Sanchez, Sandra Sanchez, Kuena Sauls, Sharlene Schenk, Nikki Segura, Erika Shellenberger, Nicole Shishido, Marvilyne Sibal, Eric Skulsky, Sylvia Smith, Shannon Sousa, Catherine Spence, Ashley Stephens, Nadine Stromberg, Marina Tejeda, Crystal Thompson, Regina Trujillo, Lupe Vaca, Angelica Valente, Crystal Velasquez, Heathyr Vinatieri, Ana Vinoya, Amanda Vorhes, Helen Wagner, Sierra Wagner, Amber Wheeler, Traci Whiting, Dustin Wiegers, Nicole Winders, Nikki Winders, Wyoming Wood, Jenny Worthington, Debbie Wright, Chiquella Younger, Corrie Zuker

Dental Assistant/RDA/RDA-EF/Lead Assistant/Specialty Assistant Hygienist:

Janet Abbott, Abdo Abdo, Ana Acosta, Luis Acosta, Catie Agee, Corinne Aguilar, Janet Aguilar, Berenice Aguirre, Judith Aguirre, Rebecca Aguirre, Marina AguayoSutton, Armando Altamirano, Beena Ambaram, Heather Ames, Tamara Anchondo, Rosalinda Andrade, Jose Aranda, Cynthia Arce, Marisa Archuleta, Susie Arevalo, Annette Arevalos, Jessica Arias, Vanessa Arroyos, Malcolm Atkinson, Claudia Avalos, Natalie Baca, Jacque Baltazar, Rosa Barajas, Carol Bartholomew, Cheryl Beam-Clampitt, Sameena Bergman, Marie Blankenship, Denise Blanton, Armando Borroel, Courtney Brewer, Brittney Brooke, Jennifer Burns, Storrie Burns, Amber Raine-Butler, Emma Cacho, Cassandra Caldwell, Imelda Carbon, Brittany Carhart, Marivelle Carrillo, Angelica Carley, Araceli Carlos, Lisett Carrasco, Ericka Casal, Marissa Castaneda, Maryjane Castaneda, Anabelle Castro, Renee Cazer, Lupe Cera, Nayah Chastain, Brittini Clark, Denise Cline, Valerie Cordova, Nancy Cortes, Hector Cortes, Marvin Cortez, Nancy Cortez, Susana Couto De Flores, Ann Cross, Donna Cruz, Amos Damian, Bryce Dana, Indya Dantzler, Crystal Davis, Rosie DeYoung, Maria De Leon, Jacky Delgado, Lanette Deluna, Chanda Diallo, Maricela Diaz, Stephanie Dodder, Karen Dominguez, Jennifer Dube, Ashley Duncan, Sarona Dunn, Nakia Dure, Heather Elliot, Erika Elmore, Lorena Espino, Gabriela Espinoza, Akram Fadai, Terry Fausto, Blanca Fernandez, Michael Figueroa, Dani Filar, Esther Flores, Rodolfo “Rudy” Flores, Geraldine Francisco, Jesus Franco-Garcia, Carolyn Franzel, Maricela Fromm, Carrie Fry, Nina Galindez, Roxana Galvez-Gonzalez, Aimee Garcia, Gabriela Garcia, Jessica Garcia, Lina Garcia, Maria Garcia, Norma Garcia, Rocio Garcia, Stewart Garcia, Sylvia Garcia, Brittany Garrett, Kim Gibbons, Jose Jesus Godina, Carmen Godinez, Georgina Gonzalez, Diego Gonzalez, Maria Gonzalez, Roxana Gonzalez, Lee Goodie, Rachel Gordon, Christen Gottschall, Favi Graciola, Candice Green, Denise Greenberg, Heather Greidanus, Rose Gronewold, Michael Guillen, Estela “Margie” Guinto, Cesar Gutierrez, Katie Haas, Sarah Hamilton, Katie Harbin, Carol Harmon, Courtney Haycock, Cynthia Henslee, Cecilia Hernandez, Gisela Hernandez, Gregg Hernandez, Nancy Hernandez, Pamela Hernandez, Tania Hernandez, Mayeli Herrera, Vanessa Herrera, Katie Hoff, Stefanie Hollis, Carissa Huerta, Lorena Huerta, Monika Humphrey, Dusty Ishoy, Janene Jacques, Marjan Jafaryazar, Sandra James, Frank Jara, Lois Jenkins-Wallace, Jasmine Jennings, Cynthia Jeronimo, Maria Jiminez, Ashley Johnson, Barbara Johnson, Jennifer Johnson, Robyn Johnson, Doris Johnston, Jessica Johnston, Karen Jordan, Nichole Juarez, Courtney Jupiterwala, Alla Kambur, Pilani Kapu-Welch, Matthew Kiley, Tracey Kinney, Lisa Knight, Brian Kobold, Holly Krigbaum, Melissa Labadie, Kelsey Lance, Joann Lang, April Lawrence, Mary Le, Suzanne Lee, Natalie Lies, Gretchen Linne, Cynthia Lofquist, Lauren Logan, April Long, Camille Lopez, Mayra Lopez, Isaac Loredo, Annabelle Luancing, Jessica Lucero, Monica Luevano, Holley Lynch, Staci Maijala, Charlie Maizares, Steve Mallipudi, Nobleza Manansala, Christina Manning, Liliana Manzo, Sandra Mar, Roseann Marez, Ana Marquez, Tabitha Marquez, Alejandra Martinez, Anel Martinez, Darlene Martinez, Esperanza Martinez, Melissa Martinez, Jaime

Martinez-Carrera, April McCluskey, Denise McKinney, Alicia Medina, Malorie Medrano, Barbie Mejia, Viktoriya Melynchuk, Andrea Mendivil, Jose Mendoza, Viviana Mendoza, Monica Meza, Alina Mikhnevich, Aysha Miller, Tiara Moore, Sandy Moreno, Richard Morillo, Briana Moser, Anya Moshalyuk, Rose Navarrette, Samuel Navarro-Tippetts, Lasha (Anisya) Nisogi, Gemaline Nodalo, Mayra Nunez, Alfonso Ochoa, Rosalinda Olague, Cindy Olivarria-Arce, Katherine Oliver, Cynthia Oporto, Gabby Orozco, Cynthia Ortiz, Juanita Ortiz, Minerva Ortiz, Valerie Ortiz, Miranda Osier, Michael Pace, Sandy Pacheco, Corine Padilla, Crystal Painia, Robert Palacios, Brinden Palmer, Mindy Paluszewski, Jennifer Passarella, Andrew Pena, Rachael Pichler, Mandy Platt, Angela Plemons, Catherine Post, Ana Pupunu, Haidi Quezada, Sally Quinn, Araceli Quinonez, Danielle Quinonez-Villareal, Linda Ramirez, Maggie Ramirez, Michelle Ramirez, Charlotte Ramos, Marco Ramos, Alvin Regucera, Vanessa Renteria, Mary Repka, Nadire Rexha, Michelle Reynolds, Mary Riley, Christina Rivera-Anderson, Thomas Robledo, Yolanda Robles, Maria Rodriguez, Prisila Rodriguez, Ciera Rodriguez, Oscar Roman, Karol Romo, Marina Roper, Volodymyr Rozvodovskyy, Cristina Rubio, Jamie Rutker, Nasrin Safian, Brittney Saggs, Amie Salamone, Julia Salanga, Lila Salas, Luz Salido, Nancy Salvador, Luis Sanchez, Orlando Sanchez, Veronica Sanchez, Neela Sangroy, Lillian Santiago, Teresa Santos, Gayane Sargsyan, Gabriela Serafio, Exzavier Sheffield, Kayla Sines, Matthew Siragusa, Danielle Smith, Fayreen Smith, Lisa Smithyman, Terra Snapp, Maribel Solis, Elvira Solorio, Candace Sorrells, Kelly Spath, Emma Spencer, Inna Stasenko, Amber Steljes, Nichelle Stinson, Nadine Stromberg, Gilberto Sumaya, Kathy Swink, Alejandro Tena, Servando Tena, Benita Terronez, Mellisa Thacker, Lue Thao, Samuel Tippetts, Jenn Torgerson, Cecilly Torres, Reyna Torres, Lorena Trejo, Randi Trimaur, Jessica Trinidad, Tracy Trujillo, Catherine Truong, Anna Trusty, Rachel Tuke, Katie Turner, Ashly Ulivarri, Victor Valadez, Brenda Valdez, Teresa Valdez, Janelle Vanelfin, Leia Vanhoozer, Yelena Vasiliev, Francisco Vasquez, Cecilia Vasquez, Anna Vega, Krystal Velasco, Dominoe Velasquez, Isamar Vergara, Zenida Verola, Laura Villanueva, Virginia Villa-Ramirez, Maria Villarreal, Suzette Virrey, Kia Vue, Camille Walgrave, Melissa Walker, Shelli Walker, Erin Weaver, Kim Webb, Megan Webb, Tiffany Welling, Nola Wesley, Christii Westhoff, Trey Whiting, Kate Whitney, Barbara Whitaker, Camille Wilging, April Williams, Erin Wilson, Krista Wink, Chris Witt, Maggie Woodcock, Krysti Yandrich, Summer Yubeta, Felton Zanders, Alicia Zehnalik, Gretchen Zoeller

Hygienist:

Nadia Acuna, Tonya Alcocer, Connie Austin, Keeley Barnes, Melissa Bauer, Sonja Bell, Andrea Bennett, Julie Boggess, Malika Boudreaux, Brandi Brandenburg, Elizabeth Brutus, Johnnie Carrera, Liana Castellano, Amanda Chen, Morgan Crawley, Sara David, Eiman Dawud, Kelly Emmons, Matt Feeney, Stephanie Feldhut, Chris Garcia, Lee Goodloe, Christina Gray, Melissa Greenblatt, Blair Hannosh, Haley Harmon, Stacey Hefel, Lauren Jackson, Allison Johnson, Melissa Jurenga, Gina Kang, Deborah Kraus, Sarah Lewis, Jessica Macias, Brandi Maciel, Shakeiba Mehr, Roxana Mendoza, Jennifer Mohr, Carrie Myers, Doan Nguyen, Kathleen Pangilinan, Jenelle Paulo, Kristy Pecina, Kristina Prom, Mariam Rafiqzad, Robin Ramsey, Joy Rathnam, Amy Reid, Quiara Scrima, Sharareh Shain, Ashley Sherman, Jessica Silvestri, Angela Solcum, Christy Spencer, Derek Thai, Kie Thao, Travis Tramel, Lindsay Tripp, Linda Turner, Parisa Udompasakorn, Jennifer Villanueva, Heather Whitmire

National Support:

Samuel Acosta, Samantha Adams, Doraliz Archuleta, Esther Austin, Jennifer Ballesteros, Jay Beltran, Colleen Berona, Joelene Bitting, Tammy Blackburn, Damian Burford, Dan Burke, Maria Butler, Clarissa Castillo, Cynthia Castillo, Joe Cea, Ariana Coburn, Jennifer Collins, Louise Conigilio, Michael Cook, Janine Corwin, Joann Cunningham, Berneice Dang, Mark Dean, Elizabeth Disinger, Jonathan Erum, Joe Feldsien, Irene Figueroa, Judy Forsythe, Sabrina Gomez, Kyle Guerin, Nuria Hidalgo, Wendy Hlaing, Pam Hosier, Dave Huffman, Erik Jackley, Heather Keenan, Valerie Kendrick, Lena Kimura, Tommy Klumker, Melanie Knupp, Philipp Krauss, Sarah Krueger, Christi Kulpa, Kristin Kurtti, Mark Laramore, Jan LeBeau, Ed Loonam, Emilio Mariolis, Jennifer Maybury, Joe Mazzai, Art Menchaca, Mickey Molisee, Ashley Moores, Gordon Musgrove, Trung Nguyen, Van Nguyen, Natasha O'Keefe, Stephanie Palmer, Rachael Parker, Vanessa Perez, Gary Pickard, Torrie Plata, Nick Pring, Tina Rice, Laura Rod, Christina Rodriguez, Kristee Rosenberg, Emmylyn Salomon, Lacey Schicker, Kathy Schinas, Vannary Sidavanh, Wilfred Soliz, Amy Spaulding, Tammy Spicer, David Swanson, Roy Talavera, Kathy Taverner, Kirstin Taylor, Feby Tendean, Carol Thornton, Vinh Trieu, Natalia Udriou, Francisco Valladares, Ninette Valladares, Tony Vichay, Tom von Sydow, Hang Vu, Jason Ward, Michelle Web, Angela Williams

Operations Manager/Regional Manager:

Ashlee Adams, Lisa Ali, Melissa Allen, Sara Allen, Soraya Almora, Florence Anaya, Elisa Angel, Natalie Arranaga, Tiffany Awayan, Julie Axt, Erica Bailey, Erikka Bell, Donna Binder, Daniel Blair, Starla Bocanegra, Marla Boddy, David Boger, Eric Bowe, Kelly Brookbank, Nicole Brown, Trish Brown, Ashley Browning, Jennie Browning, Lindsey Bunch, Jeff Butler, Amanda Cajuste, Melissa Calumpit, Matt Campbell, Rachel Cardin, Silvia Carpenter, Stephanie Casey, Tara Castaneda, Anna Chacon, Lisa Chatwood, Maria Clark, Jesse Climer, Tracey Coats, Jennifer Collins, David Correa, Marc Couch, Kim Crall, Angela Davis, Vianca De Meo, Katie Dennis, Heather Dickerhoff, Kathy Ellingson, Debbie Elstad, Alicia Estes, Deborah Fabean, Todd Fisher, Aubrey Foster, Venissa Fowler, Sherri Fox, Jennifer Franks, Olivia Franks, Kent Freeze, Karlee Fuller, Jeremy Fuls, Alexis Garcia, Sarah Gargani, Carol Garner, Christina Gomez, Sabrina Gomez, Theresa Gomez, Allison Gonzales, Wendy Gordon, Cynthia Grado, Anna Grimley, Tiffany Grotts, Margaret Gutierrez, Claudia Guzman, Kim Haag, Jen Hamilton, Dawn Hannah, Jennifer Harmon, Michelle Hart, Dana Harward, Raine Henry, Ana Hernandez, Pam Hernandez, Resha Hirmiz, Gillian Hodges, Jennifer Horrocks, Marie Houghtling, Jenny Husted, Ted Jenkins, Barbara Kendall, Greg King, Scott Kingslien, Jack Knudsen, Mike Korn, Laurie Lane, Samantha Langendorfer, Paula Larson, Stephanie Lasher, Lydia Lawrence, Kevin Lawton, Lisa Lewis, Evelyn Lindley, Jeff Longfield, Allison Lopez, Desiree Lopez, Lucy Lopez, Noe Lorenzo, Melissa Louie, Sharon Louton, Leslie Low, Ryan Lucio, Robert Luckado, Stephanie Maddox, Jessica Maldonado, Anita Martinez, Erin Martinez, Chris Masters, Blake Matthews, John Mayfield, Cindy McAvene, Elizabeth McHone, Lisa McKenzie, Jerry Meza, Steve Miller, Alicia Moncivalles, Veronica Munoz-Estrada, Nick Murray, Mary Nakaki, Michael Nguyen, Beth Nicholls, Karoline Novac, Liz Oliveira, Noreen Orosco, Todd Pachello, Shelly Pair, Stephanie Palmer, Nareg Pandazos, Alexander Parker, Jackie Patino, Renee Perez, Jessica Phipps, Eileen Prieto, Shaun Pryor, Michele Ramirez, Rosa Ravadan, Chip Rawlings, Debbi Reeg, Denise Reynolds, Victoria Rickard, Jerilyn Riley, Amy Rivera, Michael Robinson, Joanna Rodgers, Michael Roelandts, Helena Rosales, Maha Said-Shariff, Lupe Santos, Kevin Schieffer, Allison Schock, Vivian Segura, Miriam Sierra, Melanie Smith, Erica Stapleton, Karmen Stepanian, Dave Swanson, Terence Sweet, Tanya Szablewski, Riley Tate, Mimi Tavakoli, Esther Taylor, Marina Tejeda, Tina Theys, Jennifer Thomann, Viki Thornton, Catherine Truong, Barbara Vartanian, Jamie Varzeas, Dolores Von Felden-Cain, Sarah Von Sydow, Sierra Wagner, Sherrie Wallace, Kari Walters, Catherine Wild, Chris Willey, Mike Williams, Justin Winders, Dana Wink, Robert Wright, Michelle Ylizaliturri

Receptionist/Exit Clerk/Continuing Care Clerk:

Richelle Anderson, Cristy Aranda, Jessica Beeghly, Teresa Casas, Mariela Castillo, Kristi Chambers, Clara Da Borge, Merelise Davis, Stella Delgado, Elizabeth Downey, Tina Duffy, Lana Ellis, Kimberly Gibbons, Jessica Gurtiza, Carin Hotaling, Kim Jaramillo, Shawna Kinser, Carmen Klepsa, Gloria Lopez, Savannah Meador, Cherie Millon, Lillian Miranda, Vanessa Murillo, Kelley Murphey, Yesenia Ochoa, Susan Olivarez, Maria Pacheco, Lizet Perez, Allison Rallie, Aileen Ramos, Leslie Rodriguez, Lisa Romero, Kellyann Sarmiento, Elisa Sentani, Sherrie Seward, Seema Sharma, Lisa Skelton, Sarah Smith, Gloria Varela, Ashley Villelli, Corissa Webb, Nicole Winders, Cory Zuker

Regional Support:

Simon Abrahms, Crystal Aguilar, Amber Appleby, Lori Baer, Marla Boddy, Julie Boggess, Jennifer Burger, Robert Carter, Jenn Coll, Eilyn Dawes, Tara Frost, Maureen George, Richard Gevertz, Sarah Groft, Margaret Gutierrez, Kristy Hall, Blair Hanosh, Judy Hsu, Dave Huffman, Cassie Hughes, Ann Johnson, Karen Johnson, Scott Kingslien, Josey Klein, Paula Larson, Stephanie Lasher, Audrey McCoy, Luis Moran, Brandi Mortensen, Veronica Munoz-Estrada, Gordon Musgrove, Stephanie Nelson, Minh Nguyen, Sheila Pair, Lori Papierniak, Leslie Polley, Alissa Pope, Mona Ramirez, Charlotte Ramos, Joy Rathnam, Denise Reynolds, Joanna Rodgers, Sue Rudow, Linda Ryan, Maha Said-Shariff, Joe Saporito, Kelly Scott, Staci Smallwood, Josh Spencer, Roy Talavera, Kathy Taverner, Kristin Taylor, Natalia Udroiu, Pearl Vaca, Francisco Valladares, Dolores Von Felden-Cain, Kimrae Vura, Dave Ward, Jason Ward, Kari Weaver

Avoid Stumbling Blocks

There has been quite a bit of confusion regarding the Lava TM Ultimate blocks. The first thing I would like to do is provide clearer definition around the details of this particular block.

When you use a Lava Ultimate, this is NOT considered to be a traditional "Lava" lab-processed crown. A traditional Lava crown is made by a laboratory and has two layers. The first layer, the coping, is imaged and milled, similar to CEREC® Then the lab stacks on the porcelain for the second layer. However, a Lava Ultimate is a monolithic block, and once it has been milled by our CEREC machines, it has only one layer.

A Lava Ultimate block is approximately 80 percent ceramic and 20 percent silica-like composite. This means it is slightly flexible. Many consider Lava Ultimate to be ideal for use in inlays, some onlays, and implant crowns. In fact, those are the areas where I have heard positive feedback regarding this block choice, though it can be used for other procedures as well.

Because of the chemical makeup of this block, it generally mills slightly faster, which helps reduce wear on milling burs. It does NOT go in the oven, but is instead polished manually. For some clinicians, this may speed up their efficiency.

A unique characteristic of the Lava Ultimate is that it can be repaired with composite. Because a portion of the block is silica based, a minor chip or defect might be patched, in appropriate circumstances, thus avoiding re-milling a whole new crown.

Just this past New Year’s Day, a change regarding the categorization of Lava Ultimate blocks took effect. At the ADA code submission meeting last year, 3M pleaded its case to have the Lava Ultimate categorized as a CDT 2740. In the past, the Lava Ultimate had been categorized by the ADA CDT coding system under the code D2710 crown - resin-based composite (indirect). The change to CDT 2740 would place it in the same category as all of our other CEREC block crown restorations. There was some debate as to whether it might deserve its own code due to its unique chemical makeup and

by Dr. Charles Rodgers VP of Clinicians

attributes, but ultimately 3M was successful with its request, and the code for Lava Ultimate is now officially CDT D2740 crown - porcelain/ceramic substrate.

More info on this change can be found at http://bit.ly/wHlQz5

To add further confusion, or perhaps invigorate healthy competition, Vita has announced a new block of its own, called "Enamic." This block is positioned to compete on some level with the Lava Ultimate. It also has a percentage of silica in it, and will be another block that does NOT go in the oven.

Vita’s new block has something different that it believes gives it a superior product over the Lava Ultimate. The internal structure of the Enamic is described as being similar to coral, with silica in the void areas of the structure. Use of this block is expected to mimic the Lava Ultimate as far as procedure choice, polishing, outcomes, etc.

More info on the Enamic can be found at http://bit.ly/XZbvUi

Keep in mind that our primary block use has been IPS Empress® , IPS e.max® and VITABLOCS® Mark II. While it is expected that those will continue to be the majority of our block use for this year, it is not completely clear how things will look beyond that. We will continue to monitor the technology around the block composition and related milling strategies as changes continue to evolve.

Material

New Trends

I often speak about CEREC ® CAD/CAM materials and advances, but many of our patients need routine fillings. So, have any advances been made on this front? The short answer is yes!

For many years I have contended that the least productive procedure in a dental office was composite fillings. Simply stated, they took a long time to get right. We had to deal with:

1. Extensive periods of isolation

2. Incremental layering

3. Full curing of each incremental layer

4. Prevention of air incorporation in each successive layer

5. Trying to create great anatomy with a material that was steadily hardening under our operatory light

6. Hoping our light actually adequately cured the composite we had placed

7. Trying to get all of the above right so as to prevent post-op sensitivity

At times, this was a daunting challenge; we were really trying to create a monolithic restoration under very adverse circumstances.

Advances in…

• Bulk-fill restoratives

• Curing light technology

• Matrix design have now made composite fillings much easier and more predictable.

Let’s look at each of these issues and recent advances.

For most composites, I like Ivoclar Tetric EvoCeram ® Bulk Fill. It allows for predictable 4 mm bulk fills and consistently ranks at or near the top of the list in all types of physical property testing. It incorporates three different photo initiators, which means that it will cure with your present curing light as long as your light has reasonable power output. It also contains a polymerization booster to ensure adequate polymerization and a light sensitivity inhibitor that makes it easy to contour until you are actually ready to cure. Shrinkage is very minimal and the material contains “shrinkage stress relievers” that eliminate concerns of

by Dr. Brian Buehler Owner Dentist

stress-induced sensitivity or failures. The material also has excellent handling properties.

Curing lights have become much more powerful, but practitioners must always be mindful that the wavelength of their particular light is tuned to the photo initiator in their particular composite with products constantly changing, this can be very unpredictable.

I prefer Ivoclar Bluephase lights because they are designed to hit all initiators currently on the market, have great power, are very ergonomic, have the greatest battery life (in my experience), and seem to put out steady power readings through the years when I've tested mine.

Several nice Matrix designs have come to market in recent years. I prefer the Triodent V3 ring system, but I’d say use what works in your own hands as long as it:

• Is reasonably simple

• Is not too costly

• Adequately contains the composite on the gingival margin

• Incorporates both buccal-lingual and gingival-occlusal contour/convexity

I’d recommend bulk fill for all but your most esthetically challenging cavity preps where multiple layering is unavoidable. Keep increments reasonable to 4 mm depth occasionally it may take two applications. Try not to shorten your cure times, as few of us ever check our lights for true power output. Make sure your light tip is clean if it is not, it kills power output to your composite. The goal is to create monolithic composites because they are better, just as monolithic crowns are.

Until next time, Brian

Buehler, DDS

Saving Lives ++ +

When I first joined Pacific Dental Services® back in May of 2009, I spent quite a bit of time in the field getting to know the clinical teams and the administrative staff in the PDSaffiliated offices.

I recall being greatly impressed by the passion I encountered with so many of our talented clinicians. During a regional meeting in San Diego, I asked Matt Feeny what his role was in the office. Matt calmly answered me, stating,

I SAVE LIVES. " "

For a brief moment, I was confused. Was this man a paramedic or a medical doctor? It took me a moment, and then I replied, “Are you a dental hygienist?”

Matt was clever with his comment, and not far off. Periodontal disease has been linked with cardiovascular disease, stroke, diabetes mellitus, Alzheimer’s disease and various types of cancer. We know that periodontal disease is a chronic infection that elicits a persistent inflammatory response, and if left untreated, this oral infection can have a very profound systemic effect over time.

In the Journal of Dental Research, the CDC recently reported that the National Health and Nutrition Evaluation Survey

by Jan LeBeau Director of Hygiene

47.2% of American adults over the age of 30 have mild, moderate, or severe periodontitis .

(NHANES) estimated that 47.2 percent of American adults over the age of 30 have mild, moderate, or severe periodontitis. Prevalence rates rise above 70 percent for adults over the age of 65. This recent survey included a full-mouth periodontal probe for the first time. It is estimated that earlier studies reported by NHANES, performed with spot periodontal probing, underestimated the prevalence of disease by as much as 50 percent. This data supports the need for a full-mouth periodontal probe to be performed annually for adults as part of the comprehensive exam and preventative maintenance program.

Research shows that many middle-aged Americans see their dentist more often than they see their family physician. This puts dentistry in an ideal position to participate in the war against heart disease, vascular disease and diabetes by performing a full-mouth probe annually, treating any periodontal disease present, managing the disease over the patient’s lifetime and making the necessary referral to the patient’s physician for a physical exam.

So in retrospect, Matt’s statement that he saves lives was pretty accurate. Dentists and hygienists working in collaboration as a clinical team can have a profound effect on their patients’ overall health. Remember, it’s not just about treating the gums. It’s about treating the whole person and saving lives one SRP at a time.

We Believe in a h ealthy you

by Heather Keenan Compensation and Benefits Manager

This Month’s Theme: We believe in a Healthy Financial You!

Perhaps it’s been a hard year financially for you, and some of you have compensated by cutting back on contributions to your 401(k) retirement plan or neglecting to enroll altogether. However, it is important to remember not to shortchange your future. Did you also know that part-time employees can participate in the 401(k)? SageView Advisory Group, your retirement plan consultants, have provided a basic checklist below to ensure that you are on track to meet your retirement goals.

New Employees/Non-Participants

To be eligible, you must have completed three months of service.

• Enroll in the Pacific Dental Services, Inc. 401(k) Retirement Savings plan. You may enroll by contacting Mass Mutual at: retiresmart.com or call 800.743.5274

• Maximize free money – PDS ® offers a company match; be sure to contribute 6% to maximize the matching dollars

• Diversify your investment options

• Increase your deferral by at least 1% each year

• Name a beneficiary - contact Mass Mutual

Participating Employees

• Evaluate/set new goals

• Increase your deferral by at least 1% each year

• Evaluate investments – make changes to adjust for life changes: marriage, nearing retirement, etc.

• Choose a diversified investment line-up if you have not already

• Rebalance your portfolio back to its original asset allocation/mix

• Check that you have a named beneficiary and that your beneficiary is current

2013 Plan Limits

The 2013 Plan limits have been set by the IRS. The maximum amount an employee can contribute in 2013 is $17,500. For those age 50 years and older, in 2013 the additional amount you can contribute is $5,500 over and above the $17,500. In order to make any changes, please visit Mass Mutual at retiresmart.com or call 800.743.5274.

There is no time like the present to invest in your future! Do you have questions regarding your investments or need investment guidance? You may contact SageView Advisory Group with any Plan-related questions by calling 1-800814-8742 ext. 258 (Brenda Tarjan or Michael Coelho).

Maximize the PDS Match

PDS’ discretionary match will provide 33 cents on the dollar for the first 3% of your contributions and 50 cents on the dollar for the next 3% of your contributions. PDS’ discretionary match is based only on your first 6% of your gross earnings and will not exceed $2,000 per plan year. What does that mean?

The chart below is an example of how the match is calculated based on someone who earned $1,600 in that pay period:

2012 XP t OP 20 n O i WINNERS

Marc Couch Alisa Rinkle

Melissa Louie

Lisa Bradley

Bonnie Giambruno

Trish Brown

Cindy McAvene

Christina Lowe

Florence Anaya Venissa Fowler

Nick Murray

Nohemi Rivera

Angela Davis

Simon Abrahms: Missouri

Interview by Danielle Hawkins National Marketing Specialist

It’s an exciting time for PDS® as we continue to grow even bigger and help open affiliated offices in new states. With our recent expansion into the Midwest region, we asked Regional Partner Simon Abrahms to give us the inside scoop on this new endeavor.

Danielle Hawkins: Tell us a little bit about the new affiliated offices in the Midwest region.

Simon Abrahms: We recently opened our first two affiliated offices in Missouri; these are “perimeter” locations that border less-populated areas; one in the northern end of the Kansas City metro and one at the southern end: 805/ Tiffany Springs Dental Group and 801/Belton Modern Dentistry. The team is excited about serving people from rural areas who haven’t had the opportunity to visit offices with the type of technology and services our supported offices offer. By early summer we will turn a new page in PDS history and open supported offices in another state: Kansas.

DH: How many PDS-supported offices will be opening in the Midwest region?

SA: We plan to eventually grow the region to 85-90 supported offices across a four-state area.

DH: What is your number one focus for the Midwest region?

SA: Actually, we have three primary focus areas. The first one is doctor and clinician recruitment. Next is hiring OMs and building front and back office teams. And lastly, instilling and transferring the PDS value system and operational discipline to this part of the country. Two colleagues from California have already transferred to affiliated offices in Kansas City, so this has been a tremendous benefit.

DH: What were some of the challenges you faced while opening affiliated offices in a new region?

SA: Identifying the right people, having the team develop a clear understanding and working knowledge of the PDS-supported clinicians’ approach to dentistry and patient care, and determining the best locations for new supported offices. Another challenge was trying to explain and describe the PDS concept to potential employees while sitting at Starbucks…faith-based hiring at its finest. Most of my colleagues do not live near the first two office locations, but they are excited to work with us, and as a result are willing to travel until the practices open.

DH: Anything else you would like to share?

SA: I am optimistic about the future and prospect of long-term, sustained success for PDS and its affiliated offices in the Midwest region. One of the reasons is because more than 80 percent of dentists in Missouri and Kansas currently work in a solo practitioner office environment, and we bring a unique model and refreshing dental experience that has already been well received.

Lone Tree Gives Back

The horrific event in Newtown, Conn. opened our eyes to what twisted things life can throw our way.

by Dr. Kenneth Burson Owner Dentist

With a heart-wrenching event like this, we often see great love and compassion arise. It was in the midst of all this tragedy that I felt more deeply moved than I have been in my entire life. Just as the healing stage for the victims’ families in Newtown was beginning, PDS-supported offices were entering one of the last weeks of the year. With this came a fun, inspiring challenge: the Big Week. As Operations Manager Kevin Schieffer read the “Daily XP”, I watched a miracle unfold. Our office, sitting around 80 percent, was just told that if we have the biggest week, every full-time team member would receive $200. As Kevin finished the XP for the day, one of the team members excitedly burst out and said, “Let’s win this! And if we do, let’s donate all of the winnings to the victims’ families of the shooting in Newtown.” One by one you saw all the heads in the team nod in approval. What followed that week still gives me chills. Day-by-day and patient-by-patient, the entire team united together in an attempt to empower each patient that came in to complete their needed dentistry. At the end of the week, we had filled all GP and specialty schedules with amazing treatment opportunities. At the end of December, we ended well over 110 percent, and we had won the Big Week. The excitement in our office was electrifying. The team was more excited about the opportunity to give than ever before. As I reflected back on the year, I became aware that when surrounded by the mantra of service, it’s hard not to answer the call of giving.

Thank you to my team at Lone Tree, and to those in PDS that make this company such an amazing place.

North Central TEXAS Region

North Central Texas celebrated the holidays and concluded an exciting year with a fun-filled, Texas-style party! A great time was had by all at Austin Ranch, and our evening was complete with BBQ, cold drinks, and plenty of dancing. A special thanks to all those who donated to the Toys for Tots drive that night. It was a memorable way to cap off a tremendous year. Cheers to an even better 2013!

by Aaron Ellis Regional Marketing Specialist

Rocky Mountain Region

The Rocky Mountain region’s holiday party was a blast! On December 8 at the Denver Marriott Tech Center, we celebrated our past year of service. It was a memorable evening with dinner, dancing, door prizes, and a photo booth to show off our pearly whites!

by Stephanie Nelson Regional Marketing Specialist

Pacific South Coast Region

To celebrate a year of hard work, dedication, and teamwork, the Pacific South Coast region held their annual holiday party on Friday, December 14, at the Pasadena Convention Center. Nearly 800 guests attended the party, which showcased a sitdown dinner, dancing, a photo booth, raffle prizes, and the extremely popular candy bar. And who could forget the regional team’s own version of a flash mob! This special event couldn’t have happened without the generous donations from our owner dentists, as well as Dr. Abedi and Dr. Soleiman. The specialists and regional team also donated, allowing us to raffle off many prizes including an iPad® mini, flat-screen TV, Lakers tickets, Disneyland tickets, and more! As Paula Larson noted, “Having the region together to celebrate our successes in 2012 and cheer the New Year was wonderful!”

by Leslie Polley Regional Marketing Manager

Pacific Northwest Region

The Pacific Northwest Christmas party was celebrated in style this year! Over 400 of us gathered at the Sheraton Grand Hotel in downtown Sacramento and at the Marriott in Portland for fun, food, and dancing, but most importantly, to celebrate the contributions of each person in the region during 2012. We would like to give a special thanks to all those who contributed. Without them, this night wouldn’t have been possible.

by Courtney Isett Regional Marketing Assistant

SOUTHWEST Region

The Southwest region partied all over the Inland Empire and San Diego to celebrate the holidays. From dinners at their favorite steakhouse to Mexican fiestas to poker parties, each owner dentist hosted their own intimate party for their office employees. The owner dentists wanted to show how much they value and appreciate their hard-working teams. Happy holidays from the Southwest region!

by Andrea Rodriguez Regional Marketing Specialist

Opened in December

1. Bakersfield 3 CA | 12/4/12

2. Meridian 1 ID | 12/4/12

3. Parker 1 CO | 12/11/12

4. albuquerque 5 NM | 12/11/12

5. Belton 1 MO | 12/11/12

6. Pleasanton 1 CA | 12/11/12

7. n. Las Vegas 1 NV | 12/17/12

8. houston 2 TX | 12/17/12

9. Kansas City 3 MO | 12/18/12

10. Lafayette CO | 12/28/12

Opened in January

11. Clinton 1 ut | 1/3/13 12. Maricopa 1 aZ | 1/8/13 13. tucson 5 aZ | 1/8/13 14. Livermore 1 Ca | 1/15/13

Around the PDS® Family

Breakfast with Santa at MKD Murrieta 4

Burbank received almost 100 lbs. of candy during their Halloween Candy Buy Back for Operation Gratitude

Dr. Burson and the Lone Tree team collected toys for the annual Toys For Tots campaign

Dr. Nebeker presented a Wii gaming consol to the West Jordan 1 coloring contest winner

Bakersfield 3 was excited on opening day

Children from a local preschool visted the Midvale 1 office to learn about dental health

Dr. Chiappone and the West Sacramento team dressed up sporty for ortho day

Dr. Targos and the Sheridan team hosted a Smile Generation booth at a University of Denver basketball game

Breakfast with Santa at El Dorado

Heights Tree Lighting

Dr. Magar and the staff at Huntington Beach 2 received a custom surf board from a very talented patient

Dr. Majors and the Arvada team hosted a successful networking event in conjunction with the Arvada Chamber of Commerce

Citrus

Elk Grove office at Down Syndrome Walk

Fairytale Town at Woodland MKD

Grand Opening at Elk

It was another fun day in Thousand Oaks

Oregon City and Grocery Outlet Food Drive Collections

Oregon City Hygienist

Merry Christmas from Dr. Bruce Thompson at Citrus Heights

Oliver, Dr. Watanabe and Sharon at Murrieta 1 Community Appreciation Event

The team at San Marcos

got creative when it came to where the toys would be placed

Rocklin office at Madarin Festival

Santa and the MKD Vista 2 staff

2

Simi Valley is always smiling

Grove MKD

Krista Beckin with Grocery Outlet manager

Regional Director Mike Butler at Menifee 2 Christmas Party

Rancho Cordova at Mather Golf Tournament

Participating in the Toys for Tots Drive brought cheer to the team at MKD Vista 2

Radio Van hit Citrus Heights

Toys for Tots success at Santee 2

Welcome Dr.Yekta to Fair Oaks office

PDS® Employee a nniversaries

Martha n e Vare Z

Benefits Coordinator Hired: 01/01/1998

“Martha treats every patient that walks through the door like family. And not a day will go by that she does not receive a hug from a patient to thank her for her help. We appreciate her dedication and know the office would not be the same without her. ”

-Karlene J. Belani

15 years e u L a L ia

Dental Assistant, Lead Hired: 02/14/2003

“Tamara has been a wonderful and outstanding lead and friend throughout the years. We are lucky to have her.”

-Karmen Stepanian

Me

LB a Casti

LLO

Benefits Coordinator Hired: 02/17/2003

s P in O saMathieu

Exit Clerk Hired: 01/08/2003

“Elizabeth is a great help to us on our OS/Perio team. She is always willing to go where needed and is a good assistant. Thank you for your 10 years with PDS.” -Pearl M. Vaca 10 years ta M ara a n C h O nd O

“Melba is amazing! She’s organized to a fault. She’s helpful, hard working and dedicated. Melba has been a leader in Riv 3, and a primary reason for their success in 2012. She has currently transferred to Rialto, and will now be leading that office to success in 2013! Thank you, thank you, thank you Melba!”

-Dolores A. Von Felden-cain

“Eulalia is a wonderful employee. She is very dependable and has a great attitude. Eulalia is so great with the patients that when the patients call the office, many of them love speaking with her because she is so nice and friendly.”

-Viki Thornton eL i Z a B eth gOM e Z

Dental Assistant, Oral S Hired: 03/31/2003

years

VerO ni C a gOMeZ-FraustO

Benefits Coordinator

Hired: 02/24/2003

“Veronica is not only very passionate about her job, but also very empathetic, and caring to patients. She's very knowledgeable, and basically owns our endo, perio and oral surgery schedules. Veronica is an integral part of the Chino Hills Dental Group family, and has been instrumental in our success. Thank you, Veronica, for all of your continued hard work and dedication!”

-Gloria Hernandez

Man O ran Jani s a MB angi

Dentist-GP-EE-OD-Multi

Hired: 02/03/2003

“Dr. Mano summarizes the expectations for her team with a simple quote, 'First our patients, then the office, then your co-workers, then yourself.' Congrats Dr. Mano on 10 wonderful years and your career growth from associate to multi-office OD partner. It is a privilege to work with you.” -Paula J. Larson

Krysta L Bara Jas

Benefits Coordinator

Hired: 02/27/2008

“Krystal has been a true asset in our office. She is a right hand for all the GPs and left hand for the specialists. Her loyalty and commitment to the team is exemplary. Great job, Krystal. Keep up the great work, and continue being a rock star!” -Kaitlyn Davis & Dr. Oktanyan

rOByn J O hns O n

Dental Assistant, Lead Hired: 01/13/2003

“Robyn is a fun-loving and extremely caring person. She has the ability to empathize with her patients, and treats each patient like family. We are truly blessed to work with Robyn. She is a great person and has a team that loves her.”

-Nick Murray

Je FF rey WO ng

Dentist-Ortho-IC

Hired: 02/16/2003

“Dr. Wong has been an integral part of the success and growth of our orthodontic practice. He sets the bar with his professionalism, Clinical Excellence, and total patient care. He truly and genuinely cares about his patients and staff. I cannot compliment him enough. We look forward to the next 10 years with him!”

- Dr. Bryan K. Watanabe

J O hn Barnes

Regional Partner Hired: 02/06/2008

“Dr. Barnes has assisted tremendously in guiding PDS in the Texas region. He has a strong work ethic and I admire his dedication to dentistry and to the dentists in his market. Congratulations on your five-year anniversary!”

-Stephen E. Thorne

Jay L OPP

Dentist-GP-EE-OD-Multi

Hired: 03/31/2003

“Dr. Lopp brings Clinical Excellence to Rancho Bernardo Dental Group with confidence and professionalism. He demonstrates dedication to the care of his patients by being involved in every aspect of their visit. He greets them at the front desk with a warm and caring handshake and walks them to the exam room. I look forward to many more years of supporting Dr. Lopp & his team. Congrats!”

-Carol Garner

Lisa WOOLu M s

Dental Assistant, Lead Hired: 01/27/2003

“Lisa is a compassionate and dedicated person to her team as well as her patients. Her smile lightens up any room. Congratulations, Lisa, on 10 wonderful years!”

-Atia W. Arzo

J O hn nO sti

Dentist-GP-EE-ODMulti

Hired: 03/31/2003

“When I asked Dr. Nosti’s teams to summarize why they enjoy working with him, this is what I heard: ‘He is a dedicated dentist who consistently brings professionalism to his patients every day’. They also said that he is fair, responsive, and a very giving man; in short, they love working with him. From my vantage point, I can tell you that Dr. Nosti has brought new energy and commitment to the SW region with his intentional desire to improve our focus on clinical commitments and our social responsibility. Congrats!” -Carol Garner

n

i COL e

B O rO s K in Call Center Representative Hired: 03/05/2008

“Nicole strives to do her best every day. She does a great job of empathizing with patients and has built great rapport with the offices she works with. Her ultimate goal is to bring their patients into their offices and provide the PPE® to every patient.”

-Gordon E. Musgrove

Lisa Brad L ey

Operations Manager Hired: 02/20/2008

“Lisa has led her team to some great successes in the RSM office! She has formed a powerful team at RSM, and I look forward to what is in store in the next five years! Congrats!”

-Jennie E. Browning

Char L es Ca L der

Dentist-OS-IC

Hired: 02/07/2008

“I have had the opportunity of working with Dr. Calder since he began with our region as one of our first oral surgeons. He has been an asset to our region and a major contributor to the success of specialties in the various practices he works at. We look forward to your continued success with Team Vegas! Congrats!”

-Terri Yannone

d e L ara Cerda

RDH

Hired: 01/15/2008

“Delara creates exceptional rapport with her patients and has been a pioneer in the success of the hygiene program in my offices. She is a true professional and takes great pride in her work. Congratulations! I wish you all the best and many, many years ahead with us.”

-Ritesh Kumar

Ja M es C Oy L e

Assistant Manager - SA

Hired: 03/31/2008

“James is a true asset to the office. He has an incredible work ethic and has contributed greatly to our success. Whether it's staying late to work on schedules or grabbing his personal tool set to fix a broken chair, he continually shows tremendous dedication to his job.”

-Dr. Linda Bang

Pau L dart

Dentist-GP-EE-OD

Hired: 03/07/2008

“Dr. Dart is one of those guys that people just like to be around. He creates an atmosphere of care and professionalism in his practice. His team is incredibly loyal and would do anything they can for him. Congratulations, Dr. Dart!”

-Carol Garner

danie LL e Cuth B erts O n

Operations Manager

Hired: 01/09/2008

“Danielle’s drive and determination are two things I have always admired. We miss her in AZ but know she’s rockin’ it in CO. Congrats!”

-Samantha Adams

“It has been a pleasure having Danielle with us. She has been a great leader and constantly goes above and beyond. Danielle is a wonderful asset to the RMR.” -Marvine Martinez

danie LL e

d e L Prad O

Benefits Coordinator Hired: 01/23/2008

“In the last two years, we have come to know Danielle as a reliable and consistent team member. The Yorba Linda team values her efforts as a front-office team member.”

-Beatriz M. Reyes,

g raC e Chung

Dentist-GP-EE-OD

Hired: 03/24/2008

“Dr. Chung’s commitment to personal growth and success have been apparent throughout her career with PDS. First as an associate, and now as an OD partner. Her hard work, focus and determination have been key elements to the fantastic growth for her practice. Congrats!”

-Paula J. Larson

MarC ia C O rte Z

Operations Manager

Hired: 03/26/2008

“Marcia is one of those people who goes the extra mile for everyone! Her dedication to the success of the office is unmatched! I appreciate all of your hard work! Congrats! ”

-Jennie E. Browning

Lindsay dah L

Benefits Coordinator

Hired: 03/19/2008

“Lindsay has a great attitude toward our team and patients. It is a pleasure to have her on our team.”

-Jeff M. Bertsch

Maria d ia Z

Benefits Coordinator Hired: 02/20/2008

“Maria has a GREAT driving energy. She always looks for opportunity to get treatment done. She’s an outstanding addition to the team.”

-Erica D. Bailey-Gutierrez

tO na daisy Casti LLO

Rgst Den Assistant

Hired: 01/30/2008

“You are a superstar. It’s a pleasure having you on our team. Thank you for your work and dedication.”

-Marcia Cortez

Jesi C a d urant

Specialty Benefits Coord

Hired: 03/26/2008

“Jessica 'Dr. Pepper' Durant has been one the pillars of the practice. Her can-do attitude has made her a force to be reckoned with. I look forward to what she will accomplish for the company in the next five years. Thank you, Pepper, for all your hard work, dedication and most importantly, keeping me in line.”

-Suncyre A. Peters

ru B en h in OJO sa

Rgst Den Assistant

Hired: 01/30/2008

“We are lucky to have someone like Ruben as a part of our team. All of his patients remember him and are excited to see him when they return. His dedication to his patients and the team is extraordinary. We are all thankful for Ruben.”

-Jerry Meza

C OLL in FairC hi L d

Dentist-GP-EE-OD-Multi

Hired: 02/05/2008

“Dr. Fairchild is recognized as a clinical leader in our region and has mentored and coached many of our current owner dentists. It is a privilege to work with someone so dedicated to the good of the region overall!”

-Kevin A. Lawton

n i COL e Fens K e

Rgst Den Assistant Hired: 01/09/2008

“Nicole is the most dependable and cheerful assistant I could ever ask for. She is so loved by all of our patients! Thank you so much for your enthusiasm and hard work, Nicole! Congratulations!”

-Kate Lomen

dani Fi L ar

Rgst Den Assistant

Hired: 01/30/2008

“You are a very patient assistant with a lot of knowledge! The patients love you and so do we! Thanks for ALL your hard work!”

-Melissa T. Louie

ta M ara h int Z

Receptionist

Hired: 03/12/2008

“Tammy is very knowledgeable, and she has a very nice way of talking to the patients even when she is trying to collect on a past-due account. She is always willing to help out. We always look forward to seeing her smiling face and she always comes into the office in a good mood!”

-Joshua N. Whipple

Jessi C a La ZO

Dental Assistant, Ortho Hired: 01/09/2008

“Jessica is a great asset to the orthodontic department. Jessica's positive attitude and caring demeanor make her a great team player. She strives to give every patient the Perfect Patient Experience® Congrats!”

-Berenice Aguirre

Kristina Le Bedins K aya

Rgst Den Assistant Hired: 01/09/2008

“Kristina has become one of most indispensable members of our team. The go-to person for CEREC® issues, the standard bearer for beautiful temporary crowns, and always has a smile on her face. When the going gets tough, everyone looks for Kristina! Thank you for all your dedication and hard work. We all love you, Kristina!”

-Dr. Bruce Thompson

daV id Ja M es

Dentist-GP-EE

Hired: 02/27/2008

“Dr. James has been a great associate to work with the last five years. He has tremendous focus, and shows compassion while delivering excellent clinical care. He also has a great sense of humor, which keeps the entire team light. I look forward to our continued work together!”

-Dr. Carolyn G. Ghazal

sOOJ in Lee

Dentist-GP-EE

Hired: 02/29/2008

“Patients and staff love Dr. Soojin Lee because she genuinely cares about them. Her patients refer their friends and family to her because they feel her sincere care and empathy. We are so fortunate to have such a caring dentist on our team. Thank you, Dr. Lee! You really are a pleasure to work with. Congrats!”

-Gloria Hernandez

s a KO Kara KOZ ian

Dentist-GP-EE

Hired: 03/15/2008

“Dr. Sako is a pleasure to work with! He makes us all want to be better. He is a perfectionist and only wants the best for his patients. His patients love him and really appreciate the time he takes going over their treatment and addressing any concerns they may have. We are very excited to continue learning and working with him!”

-Lupe Santos

Bar B ara

Li CO n

Call Center Representative Hired: 02/20/2008

“Barbara is always warm, friendly, and upbeat. Her offices and her teammates love working with her. She does her best every day to set her offices and teammates up for success and provides excellent customer service to everyone.”

-Gordon E. Musgrove

Maria MerC ad O

Dental Assistant

Hired: 01/30/2008

“Maria has been a loyal team member of the Mission Viejo Office for five years. She is very dependable and hard working. Maria is a key component to the success of our office. We are very grateful to have her on our team.”

MarCO s Magar

Dentist-GP-EE-OD

Hired: 01/18/2008

“Working with Dr. Magar has been a growing experience for us. It's helped me become a better manager, and he's become a great owner dentist. He genuinely cares for his team and patients. He's become part of the community, and many patients run into him around town. They don't hesitate to say hello and introduce their friends to 'their dentist.' I look forward to a great 2013.” -Gia Jaramillo

Van n guyen

Accounting Clerk

Hired: 02/13/2008

“Reliable, dedicated, committed, and team player are words that come to mind when describing Van. She is a valuable asset to our Accounting team. Congrats on five years, Van!”

-Jackie Todd

d e e na Man C ha

Specialty Benefits Coord Hired: 02/20/2008

“Deena has been an excellent addition to our team. She is reliable, compasionate, and is always willing to go the extra mile. Just knowing I have her on my team sets my mind at ease. Patients love talking with her. We call her our own IT dept because she is so computer savvy; she handles most of our computer issues! "Just ask Minh.” -Renee M. Perez

s hi L a O LV era

Eligiblty Ctr Supervisor Hired: 02/13/2008

“Shila’s transfer from California to the Eligibility Center in Arizona is a key reason for our success. We would be nowhere near where we are in quality or productivity without her.”

-David A. Huffman

s hahra M Mashhadian

Dentist-OS-IC

Hired: 02/11/2008

“Dr. Mashhadian has been in charge of oral surgery at Moorpark and Camarillo 2 for more than five years. He is a wonderful dentist and an even more wonderful human being. He is an indispensable part of our practice, and we love him dearly!”

-Yuko Workings

Cynthia O PO rt O

Dental Assistant, Lead Hired: 01/07/2008

“Cynthia is an amazing employee and person. She has been a pleasure to work with, and an asset to the team. I know I can count on her. Congrats!” -Tiffany Grotts

J O se OrOZCO

-Anna Y. Sohaei aMB er Padde CK

Dental Assistant, Ortho Hired: 03/19/2008

“Jose is a great assistant. Dentists respect Jose's talent and like working with him. Congratulations on five years with us. Hope to have you for many more!”

-Pearl Vaca

Dental Assistant

Hired: 03/05/2008

“Amber is such an amazing and talented dental assistant. She is always very helpful, warm and caring toward her peers and patients. I am so proud of her and how far she has grown with PDS and I look forward to seeing her continue to grow. Congrats!”

-Chassatie Davila

MarC Pana

Dentist-ORTHO-IC Hired: 01/01/2008

“Dr. Pana does a great job delivering patients the smile they dream of and deserve. He is never afraid of taking on a complicated case and, with confidence, he delivers every time. Thank you, Dr. Pana, for helping our office be the best!” -Angela Davis

JaC que L ine Patin O

Operations Manager

Hired: 03/05/2008

“Jackie is a hands-on leader who is not afraid to get her hands dirty in both the front and back office in order to make a productive day happen. Jackie’s wealth of dental field experience and her tremendous work ethic serve her and her team well. Congrats, Jackie! Here’s to a great 2013!”

-Jack Knudsen

Jesus r a M ire Z

Dentist-GP-EE

Hired: 02/28/2008

“You will always see Dr. Ramirez with a smile on his face. His enthusiastic, cheerful and energetic attitude have changed this office around. He goes above and beyond for his patients, delivering excellent PPE® He is a pleasure to work with!”

-Jackie Patino

J O se P h

s a PO rit O

Regional Partner

Hired: 02/28/2008

“Joe has been instrumental in achieving the vision and growth in the Colorado and New Mexico regions, and I admire his dedication and commitment to his team and the organization. Congratulations on your five-year anniversary! ”

-Stephen E. Thorne

dO nna P O rter

Coordinator - Risk

Hired: 03/05/2008

“Donna transferred to the risk department in May of 2012. Her contributions have been very effective and are essential in working toward our common goal of having a 'Best Practices' risk department and effectively supporting the field offices.”

-Duane L. Helfrick

Insurance Claims Auditor

Hired: 01/09/2008

“I have had the great pleasure to have Lucy work as an auditor for Team 3. Her calm, patient manner is such a great asset when stress is at an all-time high. If the first five years are any indication of Lucy’s future success, then Lucy has a very bright future. Congrats from the entire ROC team.!”

-Amy J. Spaulding

Ke LLy sCO tt

Reg Marketing Specialist

Hired: 02/06/2008

“Kelly is extremely knowledgeable, dedicated and motivated. Her commitment to her offices and regional team is remarkable. She is an asset to both my team and the company. I look forward to many more years to come. Congratulations, Kelly!”

-Leslie R. Polley

e i L een Priet O

Operations Manager

Hired: 02/06/2008

“Eileen has a passion for both dentistry and her patients. Her commitment level to her patients is second to none. Not only is she the lead in her office, she leads by example every day. It is has been a pleasure to work with her.”

-Michael Roelandts

Maria M r a F iq Z ad

RDH

Hired: 03/07/2008

“Mariam's attention to patients and her dedication to improving their oral care is outstanding. She is kind and respectful and an invaluable member of our team. Mariam has been a real asset in growing our practice though patient retention. Mariam, we are so grateful for the last five years and we look forward to the next five!”

-Sofie Margulis

Kandi C e r hynus

RDH

Hired: 02/29/2008

“It is a pleasure to have Kandice in our office. She is an excellent hygienist and a great team player. Her dedication to the success of the office is outstanding. She frequently steps out of her hygiene role and takes on any job in the office to help. Thank you, Kandice, I hope you will stay with Hub Plaza Dental Group FOREVER! ”

-Andrea C. Moore

Bernadette sM ith

Benefits Coordinator

Hired:02/20/2008

Rgst Den Assistant Hired: 02/13/2008

“Vlad is instrumental to our team as he is dedicated to our patients and staff. As we always say, if we had more 'Vlads' in our offices, we could lay on beaches in the Bahamas and not worry about anything. Vlad, thank you for all you have done for us in the past five years.

You're awesome!”

-Michael T. Williams

“Bernadette 'Bedebe' Smith is hands-down one the best benefits coordinators that I have come across. Her wit and jovial attitude keeps me on my toes and smiles on patients' faces. Keep striving for greatness Bedebe, and I will not rest until I regain the office record.”

-Suncyre A. Peters

Me L anie s te Wart

Operations Manager

Hired: 02/27/2008

“Melanie is dedicated to the success of her business, and her passion comes through in the office. Her results are as dependable as she is. Her love and dedication of the dental field is impressive.

I look forward to seeing what she does in the future with her practice.”

-Michael Roelandts

Vi K i t h O rnt O n

Operations Manager II Hired: 02/27/2008

“Viki is a true asset to her team and PDS. She keeps her teams positive and motivated with her strong team building skills. I am so grateful to work with such an experienced and knowledgeable manager. Congratulations on five years.”

-Diana Palkiewicz

Jessi C a t rinidad

Dental Assistant, Lead Hired: 03/12/2008

“Jessica is a very upbeat, motivated and pleasant employee. She is constantly encouraging her teammates to go the extra mile when it comes to having a great patient experience. Jessica has transitioned from back office to front office so she understands the entire office flow and the benefits of working together as a team.” -Tricia Schares

Vanessa Vine

Dental Assistant, Oral S Hired: 03/12/2008

“Vanessa works with us part-time in OS. She is a good assistant. Thank you for your five years with PDS.”

-Pearl M. Vaca

tOM

VO n s yd OW

V.P. Of Specialties Hired: 03/31/2008

“Tom is an invaluable part of the PDS team. His enthusiasm, knowledge and dedication have been instrumental in helping specialties achieve incredible results. One of his best attributes is consistently challenging the status quo and asking, 'How can we make this even better?', and then working with his team to make it better! Looking forward to what the future holds in specialties with his leadership.” -Jon S. Thorne

r ad O s L aV yOLOV

Dental Assistant Hired: 02/27/2008

“Rad is one of the most dedicated members of our office. His smile and energy are contagious to patients and coworkers. He is a great mentor to new assistants and is extremely knowledgeable. Thank you for being a part of our team!”

-Eileen Prieto

Fran C is CO Va LL adares

Supervisor, Billing Opera

Hired: 01/30/2008

“Francisco is a vital part of our team. His organizational skills and attention to detail makes our ROC team run smoothly. He is dedicated to his job and our team, and it definitely shows with his positive attitude. Thank you for your hard work and dedication.”

-Vanessa H. Perez

gO har Za K aryan

RDH

Hired: 01/25/2008

“Gohar is a favorite among her patients and her peers. She is well-respected due to her professional manner and sweet way about her. She earns her patients' trust right away by educating them and showing that she genuinely cares. We are very proud and lucky to have Gohar as a part of our family.”

-Katherine Novales

Where We Have Been & Where We Are Today -

CEREC ® Omnicam

Since 2009, PDS®-supported offices have seen many changes with Sirona's CEREC units. We started off with the CEREC AQ Redcam system with 3D software and compact milling unit. Next came the MCXL unit, which changed how the restorations were milled. The increased speed decreased the time it took to mill a restoration, allowing offices to become more efficient. The next transition was the Bluecam replacing the Redcam. The Bluecam’s automatic imaging feature increased the rate at which images could be taken, and as an added bonus, it also required less powdering.

The new software version 3.80 introduced the buccal bite imaging technique. This allowed users to move away from using bite registration material to obtain occlusal contacts, saving money on costs. It also allowed users to take images of the opposing arch and the buccal bite with the patient in centric occlusion. Our affiliated offices were finally able to design restorations using a full opposing model. For some, this new process was an uncomfortable shift away from using bite registration material, but once they were comfortable with this process, they never looked back.

The introduction of the CEREC software version 4.0 changed everything. There was a whole new look and layout, and some of the tools available in the older software were replaced, challenging the offices in their efficiency. It also added some critical updates to features, allowing us to create restorations on opposing arches. Today the majority of our affiliated offices are using v4.0 and creating esthetic, functional restorations, making PDS-supported offices the world leader in CEREC restorations!

Our next phase is coming in 2013 with the CEREC Omnicam! The Omnicam redefines everything we know about imaging. No longer are we relying on single images to create a model. Now, we can take live FULL COLOR scans of the arch with NO POWDER! The Omnicam runs strictly off of the CEREC v4.0 software and is not backwardly compatible with v3.8, so those of you who are looking forward to the Omnicam should sharpen your knowledge of the v4.0 software to ensure your office remains efficient when the camera arrives.

There is a learning curve to taking precise images and reading the color models, but it is not as steep as previous versions, which gives PDS-affiliated offices an advantage. This technology not only makes it easier to image for CEREC and Sirona (CEREC) Connect, but it opens the realm for future uses of the Omnicam, such as imaging for partial dentures and orthodontic treatment, not to mention what can already be done with CEREC and GALILEOS and implants. PDS-affiliated offices will continue to remain at the forefront of digital and same-day dentistry with CEREC, this new technology, and through our partnership with Sirona and Patterson. A world of possibilities is opening once again–where will your place be?

Note: Arrival of the Omnicam camera in PDS-supported offices will follow a scheduled deployment calendar. This is to ensure that proper implementation of the updated software and training is completed to allow for a smooth transition in the office. The Omnicam rollout schedule will be released at a later date.

What’s New with education development

Directions: Write the letter next to each code that matches the description. Hygiene

a. Limited Oral Evaluation Problem Focused

b. Localized delivery of antimicrobial agents via a controlled release into diseased crevicular tissue, per tooth, by report

c. Topical Application of Fluoride - child

d. Periodontal Scaling and Root Planing - one to three teeth per quadrant

e. Nutritional counseling for the control of dental disease

f. Tobacco Counseling for the Control and Prevention of oral disease

g. Sealant per tooth

h. Prophylaxis - child

i. Topical Application of Fluoride - adult

j. Periodic Oral evaluation - established patient

k. Prophylaxis - adult

l. Topical Fluoride Varnish; therapeutic application for moderate to high caries risk patients

m. Periodontal Maintenance

n. Full Mouth Debridement to enable comprehensive evaluation and diagnosis

o. Periodontal scaling and Root Planing - four or more teeth per quadrant

p. Oral Hygiene Instructions

q. Comprehensive Oral Evaluation

r. Unspecified Periodontal Procedure, by report

Featured Workshop

Come discuss and learn techniques for improved quality, speed, and efficiency in the diagnosis, treatment planning, and preparation of inlays and onlays. Class also covers inlay/onlay materials and delivery and includes a hands-on component using CEREC® CAD/CAM technology.

PART 2

Directions: Write the letter that belongs to the number below.

PART 3

Directions: Circle the hygiene code that matches the description in part two.

This workshop is available regionally and open to all dentists, so visit the Learn Center, locate the workshop in your region, and enroll in the next class!