Message From the PR e S ident
What’s i nside...
Introducing.... the PDS® Serve Foundation
Dear PDS Teammates,
Throughout the year you have served your communities with free dental care, building a playground, and numerous office drives that collected toys, coats and food for those in need. You have reached out internationally with support for charity: water and dental mission trips to Fiji and Ethiopia.
To Serve is at the heart of PDS. I am truly inspired and proud of all that you have done to help those who are less fortunate.
As we near the end of 2012 and look toward 2013, I want to share plans for the upcoming year and introduce the PDS Serve Foundation, a 501(c) non-profit organization. At its core, PDS is a service organization, and the PDS Serve Foundation is an extension of this. PDS will seed the Foundation with its platform, people and passion.
The PDS Serve Foundation has two primary mandates. One is to serve communities with improved oral healthcare, and the other is to help PDS family members enjoy more successful relationships, marriages and families. A key part of the Foundation is to help people experience true service by providing opportunities and funding for those interested in participating in the act of service itself – locally, nationally and internationally.
The PDS Serve Foundation is committed to supporting the communities where
you live and work – encouraging, helping and providing resources to serve local and national needs. One of the first endeavors for the Foundation is the creation of the PDS Serve Bus, a motor coach with two complete operatories created with the sole purpose of helping serve the underserved. With PDS-affiliated dentists and staff volunteering their time and talents, the bus will serve
given to us by God in the Bible. Business gets chaotic, we all know that, but strong relationships help us navigate the bumps and challenges and help us lead more successful lives. And when our relationships are strong, life is good! It’s just that simple!
“To Serve is at the heart of PDS.”
people in need in urban areas and rural communities. The PDS Serve Bus will also be stopping at a variety of community and regional events, helping spread oral healthcare awareness across the nation.
I believe that having healthy relationships is important to our people and our business. The Foundation will provide access to resources to enhance the lives of PDS employees and affiliated dentists. One of our belief statements says our decisions for moral and ethical conduct are based on principles
You can help and support the PDS Serve Foundation. If you are interested in making a donation to the Foundation to be used for programs such as outreach trips, scholarship programs and relationship enrichment resources, please contact Ken Blaisdell (blaisdellk@pacden.com) for details. Your donation is tax deductible!
As we wrap up one of the best years in PDS’ history, let’s continue to find ways to help and serve those around us.
Merry Christmas and Happy Holidays!
Sincerely,
Stephen Thorne IV, President
Braveheart Smile Gen Serve day
Our annual Braveheart event was held on Nov. 10, 2012 at Casa de Colores shelter in Phoenix, Ariz. Read about this incredible day of teamwork and transformations.
This year over 200 PDSaffiliated offices took part in our second annual Smile Generation Serve Day, exemplifying that together we can make a difference! 04 08 07 13
Race for the Cure Benefits Spotlight
The Smile Generation was a proud sponsor at eight "Race for the Cure" events this year. Take a look at how we’re getting involved and having fun while doing it.
Check out our newest edition to PDS Life "We Believe in a Healthy You!"
Ethiopia
by Kyle Guerin "We Serve" Manager
On Oct. 21, 2012, 15 PDS ® team members and supported dentists boarded a plane in Los Angeles, ready to embark on an incredible adventure.
We would spend approximately 30 hours traveling, passing through Washington, D.C. and Addis Ababa, Ethiopia before finally landing at Makale Airport. We each had our own expectations of what the trip would entail; some of us had been to Ethiopia before, some of us had even been to this exact region before, and others had never stepped foot on African soil. None of us expected to have the type of experience that we did.
The dental care team that traveled to Ethiopia included three general practitioners, one oral surgeon and one pediatric dentist. The doctors on the trip were Dr. Kenneth Burson, Dr. Tanisha Jackson and her assistant Nichole Juarez, Dr. Walter Jefferson, Oral Surgeon Dr. Kouros Izadi, and Pediatric Dentist Dr. Eric Ellis. Also on the trip were Stephen Thorne, president, founder and CEO, and members of his family; Joe Feldsien, senior vice president of professional partnerships; Tom von Sydow, vice president of specialties; Matt Hall, director of marketing; Judy Forsythe, director of educational development; Mark Laramore, director of strategic business development/surgical services; Mario Mariscal, CAD/CAM manager; Keith Sloan, construction superintendent; and Barbara Vartanian, operations manager.
While in the region of Tigray, the dental care team collaborated with dentists and dental students at the Ayder Referral Hospital. Ayder Referral Hospital is a teaching hospital for the College of Health Services, Mekelle University. The dental team served both at the hospital and at a health clinic outside of the village of Hawzien. Together, the dentists were able to serve nearly 2,000 patients, providing treatments that included extractions, fillings and hygiene. The patients served included adults and their children, members of the military and border patrol, and also children from the local school for the blind.
Henry Schein Cares provided supplies and dental equipment, such as sterilizers and
Nomad portable X-ray units, to the university to be used for treatments and as part of the continuing education for the Mekelle University dental students. PDS will continue to partner with Mekelle University and Relief Society of Tigray (REST) to provide equipment, supplies and training to help improve oral healthcare in the region. Procter and Gamble Crest Oral B provided toothbrushes and toothpaste to give to the local patients.
While in Ethiopia, the team was also able to experience the impact and the mission of charity: water firsthand. We visited villages that had been blessed with the gift of clean, accessible drinking water, and we met women and children who have been able to excel in school and business because of the gift of water. We also had the opportunity to visit a village where women don’t have access to clean water, and they have to collect dirty water that will most likely make them sick. One of the representatives from this village shared with us the hardships of these women who, even while sick, have to travel long distances for dirty water. Men from outside villages won’t marry these women because they are sick. The water crisis that we’ve all heard about is real, and water changes everything.
With or without water, the joy that all of the people in the villages shared was infectious, and at every turn you could find the PDS team dancing, jumping or singing with the locals. The camaraderie of the team was second to none, and the bonds that were built there will last for a long time.
We all left Ethiopia changed, impacted and motivated to do more. When you go on a trip like this you receive much more of a blessing than you can ever give. The PDS team is committed to being a blessing to the people of Tigray, Ethiopia for years to come.
by Andrea (Petty) Rodriguez Regional Marketing Specialist
When charity: water spoke at XP, it was nothing less than inspiring. The video they showed about the difference PDS ® is making by providing clean water to Ethiopian villages was moving; so moving, in fact, that the part of the Southwest region under Carol Garner decided they wanted to do more.
Collaboratively, the operations mangers and Owner Doctors decided they wanted to raise enough money to build their own well. They set aside 90 days to raise $5,000. This money would be enough to give an entire village clean water. “I love how motivated my team is to giving and making a difference in the lives of people,” Garner said. She also agreed that an extra $1 for every CEREC® CAD/ CAM could be donated specifically to this campaign. They got their teams on board and went after it.
They had their own campaign page on the charity: water website where the total could be tracked. Staff reached into their own pockets and gave. They shared their goal with their patients and asked them to contribute as well. Each week they were able to watch the total donations get closer and closer to the $5,000 they needed.
In the end, Carol Garner’s 14 offices raised a total of $5,961. With the $1 contributions of CAD/CAM, they raised a total of $10,922! The team raised enough to build not one, but TWO clean water wells in Ethiopia! “I’m just so proud,” Garner said. “While we love that our name will be on two separate wells in Ethiopia, it means more to us that we have been a part of changing the lives of these people.”
BRAVE hEart
by Rachael Parker "We Serve" Assistant
“It’s a lot of work and a long day, but completely worth it when you see the smiling faces of the people you’ve served.” -Anonymous Volunteer
Volunteer Thoughts on Braveheart 2012:
“Braveheart was so touching this year. It was so connected to the people we served. I saw the highs and lows, I saw the smiles and tears, and hopefully we planted some seeds of humanity.”
“It was hard work, but I had a blast.”
“Truly, a humbling experience.”
I couldn’t agree more.
On Nov. 10, 2012, PDS® volunteers gathered together to build a brand-new playground and host an on-site dental clinic for the families of Casa De Colores Shelter in Phoenix. Neither was an easy feat, but with some incredible teamwork, willing hearts and remarkable spirit, we made it happen.
Early Saturday morning, 180 PDS team members set off from 13 cities and five states to make their way to the Phoenix shelter. Our clinical support team got straight to work transforming a patio, an apartment and a small meeting room into
a full-service dental clinic. Throughout the day, the group of 65 clinicians and clinical support staff provided everything from cleanings to extractions to root canals for the shelter residents.
In just seven hours, the clinic served 91 patients and provided nearly $67,000 in free dentistry. A woman approached me in the afternoon with tears in her eyes and said, “They gave me a crown. I had no idea they were going to do that much.
I’m so happy.” Seeing what this incredible team could do in this ordinary space was amazing.
While the clinical team moved diligently on one half of the property, the rest of the crew was hard at work building a new playground. I imagine most people don’t even think about what goes into building a playground, but let me tell you, it isn’t easy. Alongside shelter residents and staff, PDS volunteers started from the ground up, mixing 12,600 pounds of concrete and moving 145 cubic yards of mulch by hand. The build teams put together the four main sections of the playground equipment and constructed a shade structure, four deck benches, four
raised planted beds, five planter benches and six trash containers. Additional teams hand painted two six-foot peace poles, 30 plywood murals and 50 paver stone murals. Finishing touches were added with tons of planting and additional landscaping.
By the end of the day, everyone was exhausted, but no one could debate that the remarkable effort put forth by everyone had accomplished great things. The shelter staff and residents were so grateful for the donated dentistry and the new playground. “This will be a way for the children to focus on something fun and take their minds off the pain they’ve experienced,” said the shelter director. “It will be a joy for generations to come.”
It’s wonderful to see all that can be done in one day, and we’re delighted that the shelter was so thankful and appreciative. However, for many PDS volunteers, the true blessing is the opportunity to give back and see the smiling faces of the families of Casa De Colores.
by Kyle Guerin "We Serve" Manager
Fiji race for the Cure
Halfway across the world on the island of Vanua Levu, Fiji’s second largest island, lies a culture of people with hearts more beautiful than their surroundings. The Fijian people are some of the most generous, loving and serving people you will ever meet. This past June at a four-chair dental clinic situated at the base of an extinct volcano, eight people from PDS® provided their best in the service of these wonderful people.
At the Mission at Natuvu Creek, Dr. Dean Lambridis; Dr. Tanisha Jackson; Dr. Keith Johnson and his wife Dr. Anonia Moa; Hygienist Connie Austin; and Professional Development Coaches Valerie Kendrick and Clarissa Castillo got to experience the Bula Spirit firsthand. Their Fijian patients received extensive treatment, including restorations, extractions and hygiene. The Fijians said they were grateful for all of the services they received, but it was those of us on the trip who received the real blessings.
This year's President's Club was once again held at the beautiful Palmilla Resort in Los Cabos, Mexico. Read all about the trip from the doctors themselves, and check out the photos from their amazing trip!
This year, The Smile Generation enthusiastically sponsored eight Komen Race for the Cure events across the country. Hundreds of PDS® employees, affiliates and patients reached out to show their support and commitment to their communities. In total, The Smile Generation successfully formed teams in 13 major cities. Funds raised through Race for the Cure go directly to the regions in which they’re held, with 75% allocated to local services and 25% to national research. According to the Komen website, there are 2.5 million breast cancer survivors in the United States. The Race for the Cure events were created to quickly make the vision of “A World without Breast Cancer” possible. Witnessing the energy and passion for the cause itself and the events is incredible. Our teams were eager to participate, armed with the knowledge that any proceeds earned would provide treatment, research and prevention for thousands. The Smile Generation is proud of our partnership with Susan G. Komen.
Orange County
by Rachael Parker "We Serve" Assistant
Smile Generation Serve Day
by Rachael Parker "We Serve" Assistant
The second annual Smile Generation Serve Day took place on Aug. 10, 2012. Knowing that together we can make the greatest impact, we set aside this day for all PDS®-affiliated practices across the country to open their doors to in-need individuals. This is an opportunity for each office to give back and support the community that supports them every day. Though we work together toward this common goal, Serve Day is unique to each office as the team decides who they are going to serve, what they want to provide, and how they will run the day. This year, over 200 PDS-affiliated offices took part serving shelters, group homes, churches and everyone in between. Almost 2,000 PDS team members volunteered their Saturday to reach people who would otherwise be without basic dental care. More than 1,400 patients were served, and nearly $1.9 million dollars in free dentistry was provided. PDS has a passion to help people in need, and Serve Day 2012 was an exceptional example of putting this passion into action.
PDS® Makes an Impact at the ADA
by Azar Zaidi Director of
This year’s American Dental Association’s Annual Session took place in San Francisco and boasted over 32,000 people in attendance. Dentist attendance increased slightly from last year to over 10,000, and PDS was present among the 7,185 exhibitors. This year, we differentiated ourselves by having Owner Dentists host the session and serve as spokespeople at the booth, reception and during various meetings. The PRIVATE PRACTICE +TM identity was well represented as these Owner Dentists engaged with potential candidates, key opinion leaders, media and the leading vendors/manufacturers in the industry.
Dr. Charles Rodgers and team continued the planning for the PDS Institute, the clinician’s forum for higher learning and Clinical Excellence. When speaking of how vendors and manufacturers received the idea of the PDS Institute, Dr. Rodgers said, “We secured specific content, personnel, and financial commitments from several vendors in support of the PDS Institute coursework. Ivoclar, 3M, Velscope, Tusla and Nobel Biocare reaffirmed commitment, as well. We are continuing to work with other potential vendors considering support: Dentsply, GC America and Vitadent.”
Our presence at the ADA this year is best summarized by Dr. Sonny Chokka:
“What stood out in the way PDS represented itself this year was the continuing of the corporate veil being lifted, revealing the wonderful clinicians that are at the heart of delivering dentistry to our patients. The intentional effort for PDS to put clinicians out front as the face of this organization has created a buzz in the dental community. What you hear is, ‘You guys are different.’ With the passing of time, we will turn the stereotype of corporate dentistry on its head.” It is evident that, in all respects, PDS is emerging as the Greatest Dental Company in America.
Our 20’ x 20’ booth piqued interest for those passing by, and the new look and feel of the brand collateral helped to provide relevant, yet simple information about opportunities to join PDS. Owner Dentists now blanket our collateral as the face and image of the organization like never before. This approach was not only well received, but encouraged PDS-supported Dentists to share genuine stories with those taking the collateral with them. Dr. Carolyn Ghazal described, “I spoke with a professor from UCSF and was able to engage her easily on the premise of clinical leadership.”
At the second annual PDS reception, Steve Thorne and PDS-supported Owner Dentists hosted the who’s who of academia, media, vendors/manufacturers, organized dentistry and more. The focal points of the reception were the re-launch of PacificDentalServices.com and the recent presence of our Owner Dentists in the media.
“This year the ADA proved to be a HUGE success for PDS as we forge forward making our clinical presence known and recognized,” said Dr. Todd Cockrell. “Amongst many of the industry's key opinion leaders, we have and are breaking through the stigma of being stamped ‘corporate’ dentistry. We now have momentum in the industry as well as political circles as a group of clinicians who truly strive for excellence in who we are, what we do, and what we offer our patients in our individual environments.”
Professional Recruiting
San Clemente
McKinney
McKinney
Simi Valley Valencia 1 San Marcos
Pacific Northwest
Omnicam
The new CEREC Omnicam acquisition unit was debuted this past August at the CEREC 27.5 convention.
Several PDS® members had an early "hands-on" experience the night before the grand presentation. It was immediately apparent that the new Omnicam had numerous advantages:
• NO powder
• Color
• Smaller imaging head
• Improved stitching
One of the many standing ovations at the grand presentation was the announcement of "No More Powder!" This was easily understandable as the application of powder can be very technique sensitive. Powder removal will slightly impact direct costs, but will also increase ease of use while reducing acquisition time. Obviously, the removal of powder from the process will also greatly improve the clinician’s emotional status – you will just feel better when you do not have to mess with powder.
The second improvement is the use of color for the proposal. If you prefer, you can still view the model in yellow, but I cannot imagine passing up viewing the enamel, tissue and prior restorations – all in color. With the simple chance to clearly see where the prep ends and the tissue begins, consider how much easier it will be to draw the digital margins! No second guessing or returning to the operatory for a quick peek at where the real margin was. If the doctor chooses to design the restoration in front of the patient, the patient can see the adjacent teeth in color, including the self-evident problems the adjacent teeth have: broken fillings, decay, worn crowns, etc.
While the BlueCam offered only one view along the vertical insertion axis line, the new Omnicam takes continuous 3D images and stitches them together as you slowly move the camera about. There is no need to kick a foot pedal; the camera automatically starts imaging once it is within the range of what it identifies as tooth structure. It is not critical to be in the exact spot and take the
by Dr. Charles Rodgers VP of Clinicians
Imaging in the New World
top/down only view. If the imager falls out of the appropriate range, the camera emits a different sound as a warning and stops imaging, at which point the user can reposition and continue with the imaging process. Not only is the top/down view still part of the model, but so are all the side views, interproximal views and any other angles the doctor may deem critical for a more beneficial patient outcome.
A preliminary concern was voiced regarding how huge the file size would be with all of the multiple images on one model, but it turns out this won’t be a problem. Once the user moves forward with proposals, all of the extraneous data is trimmed. The end result is a file size similar to the current ones.
A smaller imaging head is also a key part of the new camera. The redesign includes a change in the shape of the whole handheld imager: a more ergonomic shape that fits better and easier in the user’s hands. The end portion is designed to mimic the shape and feel of a hand piece. This new design also makes it easier to access the tightest areas of the oral cavity, allowing for easier imaging of second molars and other troublesome spots.
The greatest appreciation for most convention visitors was regarding the removal of powder from the process, however, there was one more aspect that greatly benefits PDS-affiliated doctors and team members. Considering the multiple states we practice in and the various regulations regarding assistant responsibilities, anything that addresses usage across multiple states is a plus. With the new Omnicam, virtually any team member can image the quadrant to be prepped, the opposing and the bite. Then all the doctor needs to do is remove the portion of the image where the tooth to be prepped resides and prep the tooth. The prepped tooth can be imaged in mere seconds and is quickly stitched into the complete model.
With all these improvements, the savings will not just be in powder. There will be many chair-side efficiencies: quicker imaging, quicker margin identification, less time required for doctors to image their portion, and easier access/handling of the camera. And don't forget about the potential income related to a large color view of the adjacent teeth that exhibit problems as well. Yes, we all want one.
When I was a boy, I remember watching a black-and-white TV.
That TV was fine then, but could give up my 50” LED now? No way! For almost two years we have enjoyed the use of a GALILEOS 3D CT in Laguna Beach, and nowadays there’s no way I could give that up, either!
The day of the install, my team watched in eager anticipation as the technicians completed their work. Then our Sirona rep asked for a volunteer to be the first scan. We gave the honor to a team member and watched anxiously as the computer digested the information. It presented us with 3D images of her skull, and then I saw it… Hold on… That looks like a cyst!
Here are two other cases from September:
1) Idiopathic Dentigerous Cyst
The patient was a 16-year-old female who was asymptomatic and in good health. The cyst traveled from distal #32-#27 and was very expansive. It is currently being treated by decompression/marsupialization following extraction of tooth #32. Upon opening the lesion, the surgeon remarked that the mandibular nerve was just hanging in hollow space.
2) Massive Bone Loss and Sinus Floor Perforation resultant from Failing RCT #15
This patient was also asymptomatic and received a routine pre-surgical scan on the day of an anterior implant treatment with our periodontist. Even more intriguing, two years prior, this 80-year-old male had a sudden onset of severe pneumonia through the lungs to the plural space, requiring external drainage and six weeks of intravenous antibiotics. Medical doctors were not able to discover the source of the illness. On extraction, tooth #2 was very green, suggesting pseudomonas. The patient is now healing and reports he is “feeling great.”
Our team feels that we saved the first patient from certain future mandibular fracture, a problematic and unsatisfactory outcome, and likely a lifetime of unilateral mandibular and lingual numbness. We also suspect that we added years to the second patient’s life.
Since that first day, we have steadily discovered many infections and pathologies that we would have missed without our Cone Beam. Additionally, it makes all our surgical procedures safer and more predictable. Our GALILEOS is as crucial to our office culture as our CEREC® unit, because we all know that it allows us to provide better care for our patients.
Asymptomatic cyst never detected despite full orthodontic treatment and associated radiography.
by Dr. Brian Buehler Owner Doctor
Image credits: Sirona.com • 3D
Cyst #17 area undetectable on standard 2D radiography.
Sinus floor infection with massive bone loss associated with failing RCT #15.
Mother Nature's Lesson on Teamwork
Every fall, geese take to the sky and fly south. The flock eases into formation, with one taking lead, and the others trailing behind in two lines making the shape of a “V.” When the bird at the front tires, a different bird takes a turn, and then another when that one has reached his limit. In this way, they move together toward their goal – toward food and warmer weather.
These tactics help ensure the survival and ultimate success of the entire family of geese. In the same way, it seems our PDS family works to support each other: co-workers encourage and look out for each other, circling back to make sure everyone is heading in the same direction, knowing and willing to take a turn at the lead when others tire. Below are a few facts about geese from motivational speaker Katherine Eitel*:
• As each goose flaps its wings, it creates “uplift" for the other birds to follow. By flying in a "V" formation, the whole flock adds 71% greater flying range than if each bird flew alone.
• When a goose falls out of formation, it suddenly feels the drag and resistance of flying alone. It quickly moves back into formation to take advantage of the lifting power of the bird immediately in front of it.
by Jan LeBeau Director of Hygiene
We Believe in a h ealthy you
This Month’s Theme: Taking Care of Families
This new section is geared to give you tips, pointers, and great information on all the perks and pluses of being part of PDS ® . We offer a wide array of financial, health, family and personal benefits that we encourage you to take advantage of, and each quarter we will have a new theme that helps support our philosophy: We Believe in a Healthy You! Enjoy!
What Do You Do?
You just found out on the school calendar that the kids don’t have school tomorrow. What do you do?
You just got a call from the school nurse saying your second grader is sick, and you have an important meeting this afternoon you cannot miss. What do you do?
Your parent recently had surgery, and you need someone to care for them at home while they recover, but you can’t take time off of work. What do you do?
PDS and Bright Horizons to the rescue!
As a benefits-eligible, full-time or part-time employee and affiliate, you have access to the highly regarded Back-Up Care Advantage program from the nationally recognized Bright Horizons Family Solutions.
Adoption Assistance
PDS is happy to support employees and affiliates who have chosen to start or grow their family through adoption. Expenses resulting from legal adoption can be reimbursed up to $5,000. If you have been full-time for one year with PDS or a PDS affiliate, you may qualify for the program.
Did you know that PDS also has several other resources to help with adoption as part of our benefits package?
• Employee Assistance Program (EAP) – Our online EAP has resources like a list of books on adoption, legal consulting service suggestions and guides on talking about adoption with family and friends. You can also call the EAP and speak with a trained adoption consultant. No enrollment in EAP is required.
• When the lead goose tires, it rotates back into the formation and another goose flies to the front position.
• The geese flying in formation honk to encourage those up front to keep up their speed.
• When a goose is sick, wounded or shot down, two geese drop out of formation and follow it down to help and protect it. They stay with it until it dies or is able to fly again. They then launch out to catch up with the flock or rejoin another formation.
Time helps refine and perfect processes, and just as geese have developed a system that furthers the success of the whole flock, we too must look after each other if we are to reach our goals. Ultimately, teamwork and leadership are the keys to success for each office focused on the common goal of delivering high-quality care while delivering the Perfect Patient Experience®
*Eitel, Katherine. "If Had as Much Sense as a Goose..." Lioness Learning. 24 Nov. 2011. Web. 12 Nov. 2012. <http://archive.constantcontact.com/fs054/1101110503932/ archive/1108762491948.html>.
Back-up care is temporary care provided when a lapse or breakdown in normal care arrangements prevents you from getting to work. Your children or the adults and elders that depend on you for care are qualified to use the resources available in the program, including child care centers for kids up to age 12 from in-home professional caregivers.
Call the 24-hour hotline to access a team of Back-Up Care Consultants, who will find and schedule care on your behalf so you can get to work without worry and be sure your loved ones are well cared for. Reservations can be made up to 30 days in advance or even at the last minute during emergencies. Depending on the service requested, co-pays are just $15 per child for the use of a child care center, with a $25 per use maximum fee that accounts for all the children in a family. In-home care is just $6 per hour for up to three persons, regardless of age. Back-up care can be used up to 10 individual times per year.
Contact Bright Horizons at 1-877-242-2737 Consultants are available 24 hours a day, 7 days a week to assist you.
For faster service, it is helpful to register your information prior to your emergency by visiting backup.brighthorizons.com. An initial user name of PDSCares and an initial password of Smile4fam are needed to create your own personal benefit account to register for and manage back-up care online.
• MetLife Legal Plan with Hyatt Legal has adoption coverage. It covers all legal services and court work in a state or federal court for an adoption made by a plan member. Enrollment in the pre-paid legal plan is required.
Future Moms
Participants in the health-care plan who are planning a pregnancy should enroll in the Future Moms program. You get a welcome kit with the well-recognized book “Your Pregnancy Week by Week” as a free gift. Midway through your pregnancy, you’ll receive information on labor and delivery, and once your little one arrives, you will receive information on infant care. And the best part? PDS will put money in your Health Savings Account if you participate. Don’t turn down $150; enroll in the Future Moms program by calling the Anthem number on your medical card as soon as you find out that a bundle of joy is going to arrive!
FamilyLife® Weekend to Remember® Marriage Getaway
PDS would like to offer you a FREE couple’s registration to an upcoming FamilyLife Weekend to Remember Marriage Getaway. This relaxing, entertaining and informative weekend event is great for helping you take your marriage to the next level. Whether you’ve been married for 50 years or just got engaged, you will laugh, learn, and enjoy quality time together as you discover the keys to a successful marriage. The $ 318. 00 registration fee is waived for PDS employees or affiliates.
Around the PDS® Family
Mesa 2 participates in a pumpkin festival
Morning staff at Bite of Las Vegas
Nerd Day at Menifee 1
My Kid's Dentist Ribbon Cutting event in Escondido
Las Tiendas team members support Chandler Day of Play
Maggie's Place 9K run at Tempe
McDonald's event at Buckeye 2
Marissa Hunt for Las Vegas 1
Dr. Guideng preparing for the Dunk Tank
Happy Halloween from Dr. Garrett and staff at Humble 1 My Kid's Dentist
Dr. Lee Shining Stars Preschool Presentation
Happy Halloween from Huntington Beach 2
Dr. Lee Working for Silverado Ranch
Happy Halloween from the staff at Murrieta 4 MKD
Fun Halloween time with Dr. Dent and staff at Sugar Land 1
Pasadena at a local Health Fair
80's Ortho Day at Corona 3
Coat and Blanket Drive benefiting The Salvation Army at Hemet
Cypress celebrated their Grand Opening with the Cy-Fair Area Chamber of Commerce
Arcadia Community Appreciation BBQ
Coat and Blanket Drive Success at Mira Loma
Double Take on Scott at Spring 1
Back-To-School Drive at Temecula 3
Community Appreciation event at Santa Clarita
Dr. Dulgarian and family at the Queen Creek 3 Grand Opening celebration
City of Industry getting into the Halloween spirit
Corona 3 Hygienist, Sarah Lewis dressed up as a Hygiene Hero on Halloween!
Dr. Freeman at Smile Generation Serve Day
Palmdale MKD at their Chamber Ribbon Cutting Pasadena had a blast at their Annual Community Appreciation event on September 29
Smile Generation Serve Day staff at Rainbow
Smile Sweet Tooth Fairy and staff at Sugar Land 2
Queen Creek 1 sponors a local triathlon
Smile Generation Serve Day staff at Alexander
Staff at Murrieta 2 had a blast at their Community Appreciation event
Fun times hanging out with the Little Mermaid at the Annual Thousand Oaks Tropical Daze
Team members at the Queen Creek 3 Grand Opening celebration
Tour de Pee Vee Fun Run event at Prescott
Tramonto team members partner with local fire fighters and McDonald's to give back to kids
PDS® Employee Anniversaries
LyndA WAtA nAB e Dentist-GP-EE-OD-Multi Hired: 7/27/1992
“There are just not enough adjectives to describe the exceptional leadership and relationships Dr. Lynda Watanabe has fostered over the past 20 years. Her partnership with PDS has been an exciting journey. She began as an associate primarily delivering care to our pediatric patients. Today she is a multi-owner doctor and mentor to her team. If you asked her team to describe what they love about working with her over the years, you will hear the following words to describe her: Dr. Watanabe is vivacious, energetic, caring, loyal, vibrant, fun, dedicated, attentive, determined, reliable and devoted. Happy Anniversary Doc!” -Joanna Rodgers
Regional Director Hired: 9/22/1997
“How many operators do we have who can share stories of 'back in the day' with PDS? Mike has a great story to tell about his journey and doesn’t mind sharing if asked. He was hired back in our old Costa Mesa office where he went on to eventually run Murrieta with Dr. Bryan Watanabe. He was one of the organization's first Multi-Office Managers opening up our Chino Hills office with Dr. Rodgers, Don Wagner and Mario and currently supporting the Inland area as Regional Director. Mike is career oriented and industrious, but what I’ve always been impressed with is his level of integrity. Behind the military persona is a person who cares about the success of each team member and the partnership with PDS and his Owner Doctors. The SW Region wouldn’t be what it is without him. Happy Anniversary to an original.”
-Joanna Rodgers
Lo R e L ei B USS ey
Dental Assistant, Ortho Hired: 8/5/2002
“Lorry is a dedicated Orthodontic assistant who is always willing to go out of her way to help our team. We are very fortunate to have her as part of our Ortho staff. Congrats!”
-Berenice Aguirre
Ken dAvi S VP of Dentist Development Hired: 12/31/2002
“Ken Davis is a key member of the PDS leadership team and has been since he first joined. Ken does a masterful job of helping dentists understand the opportunity to own a PDS-supported practice. He is ready to serve dentists with his industry knowledge and experience at every turn. He also is a regular attendee to Braveheart events and can be found leading a team in a major construction project generally. Please join me in congratulating Ken!” -Joe Feldsien
M ARK d e A n
Director,Ops Support & DN Hired: 12/31/2002
“Mark spent his first 9 years with PDS helping to develop the North LA region. His hard work and dedication set a foundation for the region to continue to build upon. In the past year, Mark has taken his talents to the DeNovo team where he will be integral with our anticipated future growth. His enthusiasm, industriousness and knowledge have been a huge asset to the company. Congratulations Mark! We look forward to the next 10 years!” -Jon Thorne
J UL ie d e LGA do Operations Manager Hired: 10/7/2002
“Working with Julie has been a wonderful experience thus far. Working with an experienced manager who cares about her team and office gives me a sense of pride and joy to know that working together we can look forward to a great future for this office. She's bright, enthusiastic and a great motivator to her team.” -Erik Altman
Terri Yannone for Las Vegas 1 BBQ
G UA dALUP e
d i A z
Insurance Claims Auditor
Hired: 6/2/2002
“Lupita is a hard-working and dedicated employee who we can count on day in and day out. Her hard work and dedication shine through to the office level where they trust and depend on her auditing recommendations. We are fortunate to have her on our team. Congratulations on 10 years and many more to come!”
-Amy Spaulding
t e RR i nGU yen
Dentist-GP-EE-OD Hired: 12/20/2002
“Dr. Terri Nguyen exemplifies “team spirit”. She accomplishes that through her dedication to team development. Her impeccable style and commitment to 'keeping it fun' is part of the key to her success.
Congratulations on your 10-year anniversary!” -Paula Larson
dARR en d o
Dentist-GP-EE-OD-Multi
Hired: 12/1/2002
“Dr. Do has an incredible ability to connect with patients. He can encourage highly resistant patients to receive the treatment they need. With his soft approach, but direct communication, he is consistently successful delivering outstanding patient care. Thanks for your many years of service with PDS.”
-Charles Rodgers
dAvid Ph AM
Dentist-GP-EE-OD Hired: 9/3/2002
“Congratulations! Your team, the LA area and Pacific South Coast region appreciate your contagious energy!” -Paula Larson
Pi LA ni K APU - W e LC h
Dental Assistant, LeadOrt Hired: 9/16/2002
“Lani is a joy to work with! I’ve been working with Lani for the past six years, and it’s been nothing but a pleasure! She is always smiling; she brings fun and laughter to our patients, their families and her teammates. Congratulations Lani for reaching 10 years and many more to come!” -Lisie Oliveira
B AC h nGU yen
Dentist-GP-EE-OD-Multi Hired: 12/23/2002
“Dr. Bach Nguyen is respected for his dedication to clinical excellence as well as his commitment to his patients and teams. He continues to be a leader that people gravitate to and appreciate. Thank you Dr. Nguyen for your professional commitment and leadership, as well as your friendship! Happy 10-year anniversary!” -Paula Larson
Soni A R AM i R ez
Receptionist Hired: 7/1/2002
“Sonia transferred to our office last year. She has been a great addition. She is essential to the team. No matter what opportunities the day brings, she is always calm, controlled and upbeat. We all LOVE her.” -Twyla Pardon
Hired: 9/9/2002
“Kellee is a team player and is very meticulous with her work – a great asset to our office. She also loves to sing and dance while vacuuming. Here's to the next 10 years with PDS!”
-Grace Chung
Rgst Den Assistant, EF Hired: 9/16/2002
“Kelly is an excellent Lead Assistant. She is very reliable and is the first to step up and do whatever is necessary for the patients as well as for the office. Kelly was the first to volunteer her time for Smile Gen Serve Day. Thank you for all your hard work and dedication. Congrats Kelly, and look forward to working with you for many more.”
-Bonnie Giambruno
5 years
Antoni A ACC ett URA
Dentist-GP-EE
Hired: 7/18/2007
“Congratulations Dr. Accettura! You are extremely dedicated to our practice and to your patients. You provide each patient with lighthearted fun while providing them with great dentistry.”
-Julie Axt
nA di R e Rexh A
Dental Assistant, Lead Hired: 8/16/2002
“Nadire is the heart and soul of our practice. Patients and staff love her energetic personality and her compassionate touch. We could not do it without her. Thank you for 10 years of hard work and dedication. We look forward to working alongside you for the next 10. Congrats on your outstanding achievement!” -Alek Hagigi
Benefits Coord Hired: 11/5/2002
“Iliana has been instrumental in bringing her knowledge and experience to the team, and her contributions to the Rialto team are highly valued.” -Noe Lorenzo
“While EZ are his initials, EZ is not his job! If you’ve ever wondered who it is behind the scenes that makes sure all our computers are running, we’re protected from viruses, X-ray systems are working, etc. – it’s Ed. rank him as one of the best in our industry! Ed, thanks for 10 and plan for 20 more!” -Michael Bourgeault
S AM AC o S tA
Help Desk Support Hired: 8/1/2007
“Sam is a great team player and is a pleasure to work with. His knowledge of QSI and CPS is a real asset in the day-to-day operations for the IT team. His positive attitude is infectious to the helpdesk team. Congratulations!” -Thomas Lam
An G ie AnAG noS toPoULoS Dental Assistant, Lead Hired: 11/7/2007
“Angie is a great, energetic lead assistant. Her care for the patients is what keeps our patients asking for her to take care of them. She is always making everyone feel like family.”
-Aubrey Foster
Ji MM y AdAM e
Dental Assistant, Ortho Hired: 10/17/2007
“Jimmy is a key team member of the orthodontics team here in Orange County. I, the orthodontists and your fellow team members greatly appreciate all your help and hard work these past 5 years. Congrats!”
-Evalyn Pena
Lynn Anvi CK Rgst Dental Assistant Hired: 7/11/2007
“Lynn is a hard worker and a pleasure to work with. She is extremely dedicated to her office and her patients. She takes extreme pride in her patients and ensures that they receive the best care possible. Thank you and congratulations!”
-Kristen Gephart
Rgst Den Assistant Hired: 8/1/2007
“Margaret is driven, and when she sets her mind on something, she finds a way to accomplish it. She is a skilled Specialty Assistant and an important part of Dr. Koury’s Oral Surgery team and is instrumental to their success. Congratulations!”
-Pearl Vaca
“Sameena is a great asset to our team. She is very dependable and efficient. Sameena is always making sure her patients are well taken care of, and our patients and team really appreciate her. Thanks Sam!”
-Angela Davis
B R ittA
A LL en
Specialty Benefits Coord Hired: 9/19/2007
“Britta has many talents and skills. She is an accomplished RDA, Lead Assistant, Benefits Coordinator, and now Specialty BC. But think her most valuable talent is how she makes others feel comfortable, important and happy. Britta is both a pleasure to work with and is a huge asset to her office.”
-Dolores Von Felden-cain
An G e L inA
A R dito
Leti C i A (Letty)
A RRoyo
B ABAK
A M in P o UR
Dentist-OS-IC Hired: 7/1/2007
Specialty Benefits Coord Hired: 10/18/2007
“Angelina is a pleasure to have in the office. She really does her best to take ownership over her specialists' schedules. She takes pride in making sure that they are busy while they are in our office. Great job Angelina!”
-Michelle Ylizaliturri
Dental Assistant, Lead Hired: 12/26/2007
“Letty has grown into a fantastic dental assistant! Her dedication to the team and to Dr. Freeman's success is undeniable, and we are fortunate to have her as our lead at LV Modern! Congrats Letty!” -Lori (Nicole) Brown
“Dr. Aminpour is a valued member of our team. Family members request him because of the way he has treated their grandpa, grandma, mom, dad, sister or brother! He always has a great attitude and never says no. We love Dr. Aminpour!”
-Katayoun Setareh
eS the R AUS tin Claims Processor Hired: 10/24/2007
“Esther is a vital part of the ROC-Ortho team, but she is also one of the most kindhearted people I know. She is the one who taught me almost everything know in ortho. Everyone appreciates the excellent job she does for our team. Congratulations Esther, it has been a pleasure!” -Amy Spaulding
“Congratulations on five years as well as your OD partnership in Monrovia Modern Dentistry!”
-Paula Larson
“Daniel
“Thank you John for
-Mario Mariscal
Operations Manager
Hired: 8/15/2007
“Sharon is a pleasure to work with. She is always positive, and her staff loves working with her. Sharon is extremely talented in driving offices to success. She brings knowledge and enthusiasm to each office that she opens. Congrats Sharon.” -Stanley Foreman Jr.
M AR ive LL e
C ARR i LL o Rgst Den Assistant Hired: 10/3/2007
“Marivelle is a skilled RDA who shows great concern and empathy for her patients. With her 'bright-eyed'smile she is a pleasure to work with and a valued member of our team.” -Deborah Elstad
Hired: 7/18/2007
“Trish is a wonderful human being with a lot to give to others. She is always cheerful and motivating, and she actually cares a lot about her work. She is a great asset to PDS, and she will continue with the company for years to come.”
-Grace Min
K R i S tA
B US tin Rgst Den Assistant Hired: 11/14/2007
“Krista is a hard worker with an amazing spirit. She brings a level of dedication to the team that helps others strive to be better. am proud to have her as part of this Hemet team! Thank you Krista and congrats!”
-Venissa Fowler
M AR i A
B U t L e R
Educational Dev. Advisor Hired: 8/29/2007
“Maria is extremely committed to her customers and co-workers in the field. She is always looking for ways to improve processes and procedures. Maria’s greatest asset is her big heart. She is always looking after her teammates and for what is best for PDS.”
-Karen Kilk & Stephanie Palmer
A MA ndA CAJUSte
Operations Manager Hired: 8/29/2007
n o RMA n C ARte R Dentist-ORTHO-IC 9/17/2007
“We appreciate all that Dr. Carter has done for our Ortho program. Our Ortho patients enjoy seeing him, and their parents are at ease getting their questions answered and being kept up-to-date regarding treatment progress.”
-Nicole Shelby
Ro B in C Ro SS
Dental Assistant, Ortho Hired: 8/8/2007
“Chanel is a hard worker with a great personality. She is very friendly with the patients, and her Ortho team really appreciates her and enjoys having her around. Congrats!”
-Armando Borroel
nAyA h Ch AS tA in
Dental Assistant, Lead Hired: 7/11/2007
“Nayah is utmost dedicated to the success and growth of her assistants, the office and our patients' satisfaction. Congrats!”
-Ginger Brammer eR i CA
11/5/2007
“Nidia is an incredible specialty assistant who has demonstrated her expertise repeatedly over the last 5 years. Her devotion to PDS and our mission is undeniable, and we look forward to her next 5 years as she continues to be an integral member of our specialty teams!”
-Lori (Nicole) Brown
Reg Team Lead Auditor Hired: 9/19/2007
“Robin has been a wonderful insurance biller on my team. Everyone enjoys her energy and positive outlook. We will miss her being a part of our billing operations."
-Vanessa Perez
“I am happy to have Robin join my team. look forward to working with someone who is so eager to learn and grow.”
ev L in Regional Back Office Mgr Hired: 8/29/2007
“Erica is an essential part of our SW support team. While she is our resident risk expert, who ensures compliance, she plays a larger role supporting and developing our lead assistants. She is committed to helping each office meet our shared imperatives in any way she can.”
“Congratulations on your 5 year anniversary! I appreciate your warm, friendly and lighthearted personality. Thank you for being a wonderful co-worker and friend.” -Gerald Lopez
“Amanda started her career with PDS in AZ and then moved to Austin, much to the delight of the North/Central Texas Region. She has been instrumental in helping to get Austin off the ground. We are proud to have her on our team!” -Jeffrey Butler
Jennife R Co LL in S
Operations Manager Hired: 8/1/2007
“Jennifer is certainly an inspiration to her peers and team. She has exceptional knowledge of the industry and provides patients with that personal touch needed to create Patients for LifeTM Congratulations!”
-Stephanie Lasher
"Araceli has proven to be THE driving force for case acceptance ever since she joined Valley Modern Dentists. She has taken on the responsibility for 'Every patient starts today', turning a mediocre office into one with among the highest NOIs every month. 533 LOVES Araceli.” -Bradford O'Neill Sh ARon B RoW n
R AM i d i M it R i
Dentist-GP-EE-OD-Multi Hired: 10/25/2007
“Dr. Dimitri is always pursuing education and clinical content to improve his skills and delivery. He has fully integrated CEREC® into his practice and consistently receives phenomenal outcomes.”
-Charles Rodgers
Mi C h A e L d o M in G o
Dentist-GP-EE-OD Hired: 8/13/2007
“Recognized in the region and his team for his leadership and drive, Dr. Domingo is an integral part of our Owner Doctor team in the Desert Mountain region.” -Kevin Lawton
M ARGAR et (M eG) dU tzi
Receptionist
Hired: 12/19/2007
“Meg is the heart and soul of our team. Without her hardwork and dedication, we would not be complete.”
-Meredith Snyder
n e AL e dWAR d S
Dentist-GP-EE Hired: 10/1/2007
“Dr. Edwards is an excellent clinician who brings a lot of personality to this office. He is an integral part of the Redlands Dental Group family.” -Tanisha Jackson
M ARC e LA enCinAS
Dental Assistant, Lead Hired: 8/1/2007
“Marcela is a great asset to Gateway Dental. Her attitude and personality make her a great assistant! She is always bubbly and laughing, and her patients love her for that. We appreciate everything she does and can't wait to see what her future holds.”
-Rosalinda Ravadan
Kh AL ed e ntAB i
Dentist-GP-EE Hired: 10/1/2007
“Dr. Entabi has ingrained himself in the Tracy community since moving here and has been a leader in our region while serving his patients with the utmost care. We appreciate his years of service and dedication to PDS.”
-Robert Wright
J UA n eS q U ivez
Operations Manager Hired: 10/3/2007
“Pavilion Dental Group is a great dental practice because of Juan’s leadership in the office and his ability to partner with his Owner Doctor. He is an inspiration to work with. Thank you for all of the hard work, and we look forward to 5 more years.” -Michael Roelandts
A L i C i A eS te S
Regional Back Office Mgr Hired: 11/19/2007
“Alicia has always put the patients and PDS at the top of her priority list. She is an invaluable asset to our team and has helped grow our pediatric business tremendously.” -Travis Hill
A KRAM f dA ee
Rgst Den Assistant Hired: 8/29/2007
“Big congrats Akram! Through her dedication and hard work, Akram has not only grown from a DA to RDA, she has also been an integral part of the growth our office has experienced. Akram is an essential and valuable part of our team! Thank you Akram!”
-Christina Lowe
7/11/2007
“Passion for excellence and a creative mind make Jennifer an invaluable part of the AI team. Her high energy and sense of humor set the tone for our group.” -Tom Sprague
Rgst Den Assistant Hired: 9/26/2007
“Silvia is an excellent RDA. She is very reliable and works great with her team. She has developed wonderful relationships with all our patients. Thank you for all your hard work and dedication. Congrats Silvia!” -Bonnie Giambruno
National Support Ofc Mgr Hired: 10/8/2007
“Jamie started her career with PDS an Executive Assistant, transitioning to the National Support Office Manager in June of 2011. She is kindhearted, reliable and a great asset to PDS. Congrats on 5 years Jamie!” -Gary Tinseth
“Gigi is a pleasure to work with and is such a vital part of our Ortho team. She is always dedicated to providing her doctors and her patients with the very best support and assistance. Thank you Gigi for all that you do!” -Ashley Reich
e ydie f enne LL Call Center Rep Hired: 7/11/2007
-Amy Spaulding
-Joanna Rodgers
“Eydie is a devoted PDS team member and former XP award winner. No matter what role she has been in, she is always looking for a better way to do things. Her passion is to continually provide the best customer service.”
-Gordon Musgrove
“Sonia
the Apple Valley Smiles team.” -Georgianna Promer
vA ne SSA
G ALL e G o S
Specialty Benefits Coord Hired: 8/22/2007
“Congratulations Vanessa! We appreciate the years you have contributed and look forward to many more!”
-Alicia Lowry
Ste WARt G ARC i A
Dental Assistant, Lead Hired: 12/19/2007
“Stewart is amazing with patients. He is able to connect with them so they feel at peace within his dental chair. Patients request him to be their dental assistant more then doctors. Stewart is the CEREC® guru within our office and the first to jump with an extra hand.”
-Dr. Aaron Jarvis
JA nette
Gonz AL ez
Dental Assistant
Hired: 12/19/2007
“Janette has been an asset to our office and our team. With her determination and hard work, she recently was accepted into a hygiene school. We are so proud of her accomplishments. We look forward to seeing her grow in her new career opportunity.”
-Florence Anaya
L enA
UG h Call Center Rep. Hired: 8/8/2007
“Selena is one of the most dedicated, loyal and hardworking people have ever seen. She does whatever it takes to get the job done. No matter what challenge she is given, she can be relied upon to see it through. She strives to do her best everyday.”
-Gordon Musgrove
PA nAG iotA (Penny) Geo RGAS Rgst Den Assistant Hired: 12/5/2007
“Thanks for all your hard work Penny! Here’s to another 5 years! Live long and prosper!”
-Melissa Louie
t iffA ny Go M ez
Receptionist Hired: 10/24/2007
“Tiffany is loved by all the offices that she travels to, and per the offices, she is a great help to them. She is friendly, a hard worker, a team player and reliable. Tiffany is always willing to help where needed. Congratulations Tiffany. You are awesome!”
-Pearl Vaca
Specialty Benefits Coord Hired: 7/11/2007
“Congratulations Lisa! Your dedication to the office is commendable. You keep us and the patients smiling with your sense of humor. Thank you for everything you do!” -Michael Williams
“Joel has been the backbone of our month-end closes. He is willing to work all hours of the night to ensure financials are available on time, and he provides great customer service. He keeps everyone laughing, and it has been a pleasure to work with him.” -Lesley Tran
Dental Assistant, Lead Hired: 7/11/2007
“Maria has endeared herself to our patients and adds so much to our office with her positive, upbeat attitude! As our Lead, she takes her business seriously. She has also taken it upon herself to learn coordinating and other front-office tasks. This makes Maria invaluable!”
-Sara Snyder
dA h e R nA ndez Posting Clerk Hired: 10/22/2007
“Esmeralda is an invaluable asset to the posting team. Her continued dedication and tireless efforts greatly contribute to the endless demands of this department.”
-Colleen Berona
Geo RG inA Gonz AL ez Rgst Den Assistant Hired: 9/19/2007
“Gina is an excellent RDA, and we're so blessed so have her in our office. Congrats!”
-Deborah Elstad
S M itA
K A dAK i A
Dentist-GP-EE Hired: 8/15/2007
“Dr. Kadakia treats her patients like family. She is committed to perform quality work, and her enthusiasm makes her patients' visits enjoyable and comfortable. Congratulations Dr. Kadakia. I enjoy working with you!”
-Nancy Hdez
Geo
RG e hA nnA
Dentist-GP-EE-OD Hired: 8/15/2007
“Dr. Hanna is a lead from the front type of an OD. As an Associate, he took responsibility for the leadership of the practice that eventually led to him becoming the Owner. It's been a pleasure working with him and seeing both him and his office prosper.”
-Mike Butler
JASM ine JACKS on
G RAC e Ki M
Dentist-GP-EE
Hired: 8/10/2007
“Dr. Grace Kim is a true asset to Redlands Dental Group. I appreciate the care and genuine empathy she gives her patients. We are looking forward to the next five years.” -Tanisha Jackson
Sh AU nt
KoJABAS hi A n
Software Project Manager Hired: 11/1/2007
“Working from Chico, Shaunt is one of our "out-of-sight" developers. Shaunt fills a key role with PDS in bringing new technologies into our systems and is one of the best teachers on our team. I have been lucky to work closely with him and look forward to many more years.” -Erik Jackley
R A ine
LL
Kye-B AK e R Dental Assistant Hired: 11/28/2007
“Rainell is one of our strongest DAs. She's dependable, detailed and a hard worker. Congrats on 5 years Rainell!”
-Marcella Gomez
Sh AR i L A nde S
Support Back Off Trainer
Hired: 9/5/2007
“Shari’s attention to detail, pride and dedication to ensuring that each new office is set up efficiently and ready for that first day of patients is why she is such a great asset to the team! Congrats Shari!”
-Joann Cunningham
Sh A hin
M A di
And R e A Le W i S Support Back Off Trainer
Hired: 8/15/2007
“Andrea is one of the driving forces behind training our offices in CAD/CAM. She is definitely one of the reasons our offices are averaging 77% CAD/CAM percentage today. She is a pleasure to work with and is always striving to make offices better at doing CAD/CAM.” -Mario Mariscal
Re B e CCA
K RAUS e
Specialty Back Office Mgr
Hired: 9/26/2007
“Rebecca brings a wealth of Orthodontic industry knowledge and a desire to share it with everyone she works with. Congrats!”
-Travis Hill
Hired: 9/26/2007
“Christi is vital member of the PDS Legal team. She works tirelessly to ensure that contracts and filings are accurate and complete. She is extremely courteous and a pleasure to work with. We are lucky to have her and cherish her contributions to the team.”
-Jennifer Bryant
Le SLy
Lo P ez
Dental Assistant Hired: 9/26/2007
“It has been a great pleasure working with Lesly. She always strives to give the PPE; always greeting patients with a smile. Lesly is committed and loyal to her team! Everyone at Gateway Dental appreciates you, and we look forward to many more years together!”
-Rosalinda Ravadan
Dentist-GP-EE-OD Hired: 11/19/2007
“Recognized in the region as one of the CEREC leaders, Dr. Hill has built a very solid team in his Queen Creek office.” -Kevin Lawton
11/14/2007
“Amy is a huge asset! She has really excelled in the last year, and we know that she'll continue to be a dynamic part of PDS. She gets phenomenal feedback from the field in regards to her recruiting assistance. We are truly proud of her!” -Mary Gehr
Dental Assistant Hired: 10/24/2007
"Jasmine has been an energetic, integral part of our team and brings vast CEREC knowledge to the table with her daily Red Bull to make the office go 'round. It is a pleasure to work with her, and we look forward to many more years of great service.” -Andrew Schreiner
Hired: 7/1/2007
Dentist-PERIO-IC Hired: 12/10/2007
K ARon LoW en S tein Specialty Benefits Coord Hired: 9/26/2007
“Karon is always upbeat and full of energy. She gets the team ready and motivated for the day and is able to connect with patients and team members. Karon always wants to help others.” -Jessica Maldonado
Dentist-GP-EE-OD-Multi Hired: 7/17/2007
“Recognized by his peers as an excellent clinician, Dr. Mallory has helped develop several Associate Doctors and leads our clinical workshops for the region.” -Kevin Lawton RonAL d
"Dr. Maddox has contributed tremendously to the growth of the practice. He is not only a great clinician, but a team builder, and the entire team loves the birthday cakes he brings for each one of us. He is very passionate about his patient care. Dr. Maddox is a very valuable part of our team in Upland, and we hope to grow together.” -Rittu Gill
“Dr. Madi is a leader in our region for periodontics. Dr. Madi has helped drive the standard of patient care in our region to new heights. He is an invaluable asset to the team.” -Travis Hill
“Denise, your witty personality and laughter keep both the patients and staff constantly entertained. We appreciate all your hard work and look forward to another 5 years! Our office is truly lucky to have you on our team. We LOVE you!”
-Melissa Calumpit
“Through all the changes that South Oceanside Dental has seen, there has been one "constant", and that is Liz. All our patients love her for her kind words and gentle demeanor. She is a clinical "super star." I couldn't ask for a better Dental Assistant!”
-Lisa Lewis
Lo R i
M A zzeei
Lead Cash Recon Spclst
Hired: 9/5/2007
“Lori brings character and laughter into our department. The cash team would not be the same without her, and she has helped shape the department. She is one you can depend on and trust, and there is no greater Stealers fan than Lori! We love you Lori!” -Tammy Spicer
M AL e R ie Med RA no
Dental Assistant Hired: 10/17/2007
“Malerie is a team player who has an amazing patient connection. Patients come and ask for her by name!”
-Brooke Lundgren
Rgst Den Assistant Hired: 8/8/2007
“We are lucky to have Charlene as part as our 'family'. She is a great team player. Thank you for all your hard work.” -Beatriz Reyes
Se RG io Mendio LA Dental Assistant Hired: 8/29/2007
“Sergio has such a generous spirit, and he's always there for his team. Thank you for giving us your best Sergio!”
-Nicole Oftelie
And R e A MendiviL
Dental Assistant Hired: 12/12/2007
“Andrea "The CEREC® Master" is one of the most hardworking and dedicated team members I’ve ever had the pleasure of working with. Her 'can-do, patientfirst' attitude makes her a tremendous asset. Thank you Andrea for helping make our team what it is today.”
-Suncyre Peters
A PR i L
Mendoz A Rgst Den Assistant
Hired: 7/11/2007
“April is a hard worker and great chairside assistant. April has become a great value to the team. Congrats!” -Felisha Fondren
John Mi LLS
Maintenance Technician Hired: 11/7/2007
“John is a great asset to our maintenance and construction team and to PDS. He is responsible, reliable, takes pride in his work, and over the years has improved his skills as a maintenance technician.”
-Mike Pinkerton
K ARLA
M U n S ey
Hired: 8/29/2007
“Beth Mollendor is an integral part of our MKD success. She is creative, organized and truly strives to go above and beyond for her team!” -Nicole Oftelie
Dental Assistant, Oral S Hired: 10/15/2007
“Karla is an indispensable member of Dr. Robert Hou’s Oral Surgery team. Her phenomenal focus around patient safety and staff harmony is always a welcome part of each day. Our warmest congratulations and gratitude!” -Paul Yuan
Specialty Regional Mgr Hired: 9/26/2007
“Tina is a very valued member of the Pacific South Coast region. Her knowledge and industriousness are appreciated!”
-Paula Larson
G UA dALUP e (LUP e ) nU nez
Benefits Coordinator Hired: 11/26/2007
“We are all privileged to have Lupe as a part of our family at Hamner Dental Group. She is an employee that always demonstrates spirit and enthusiasm. I don’t know if we’ve ever seen her show that she’s having a tough day. She takes great care of our patients regardless of circumstances.”
-Melanie Smith
Dental Assistant, Lead Hired: 7/11/2007
“No matter who you are, Lisa always knows how to brighten your day. She is honest, caring and sincere – someone who truly symbolizes a great friend, employee, lead and mom.”
-Cullen Crom
Mi C h A e L nGU yen
Operations Manager II Hired: 10/3/2007
“It’s been 5 years since the 'stork' delivered Michael. There have been days we wanted to give him back, but fortunately, we decided to keep him! He has been a mentor to many of his peers in the region and helps the team whenever needed. look forward to see Michael’s continued success.”
-Terri Yannone
Den Assistant Hired: 8/20/2007
“Carol is a positive leader and invaluable asset to Riverside 1. One of the best assistants out there and irreplaceable!”
-Dr. Montgomery
d e RR i CK Ph AM RDH Hired: 7/20/2007
“Derrick takes pride in his work and ensures all his patients are treated with care. Congratulations! ” -Dr. Alex Sharifian
t ho MAS
Ph A n
Dentist-OS-IC Hired: 8/1/2007
“Dr. Phan is an excellent Oral Surgeon who really cares about his patients and loves his job. After surgery, patients refer their family members due to his gentle touch. He is a good clinician –easy going, hardworking and humble.” -Judy-loan Hoang
n o RMA
R AM o S
Dental Assistant Hired: 9/19/2007
“Norma is a hard worker and a great contributor to the team. am excited to see her grow professionally as an assistant and team member.” -Sarona Dunn
tAMM y Rei C he Rt Operations Manager II Hired: 7/11/2007
“Tammy’s love for her patients is matched only by her team spirit and willingness to help others in the region with her knowledge. We are a stronger region because of her. Congrats!” -Sam Adams
Annette RU iz
Dentist-GP-EE Hired: 9/13/2007
"Five years ago when Moorpark Dental Group opened, Dr. Parvinjah was my first associate. I'm proud to say he has been my right-hand man ever since. His seemingly boundless energy, together with his natural ability to get along well with everyone, has been welcomed by all. He sets a very high standard for other to follow.” -Yuko Workings
"Danielle is remarkably dedicated to our patients'
and care,
go above and beyond. Congrats!” -Ginger Brammer
Dental Assistant, Lead Hired: 7/18/2007
“Annette's starting role with PDS was dental assistant and progressed quickly to a lead position one year later. Annette loves creating smiles; she 'Loves CEREC®'. Outside of work she enjoys helping others and spending time with her family.”
P R e C i A do
Specialty Benefits Coord Hired: 8/29/2007
“Our specialty doctors and specialty patients have nothing but positive experiences because of Gabby’s trustworthy patient interaction. Each patient feels her warmth and care when it comes to treatment coordinating, and this leads to a lasting patient relationship.” -Nicole Shelby
Ch R i S Reid
Dentist-GP-EE-OD Hired: 10/17/2007
“Recognized by his peers as an excellent clinician, Dr. Reid is a big part of our Owner Doctor team in the Desert Mountain Region.”
-Kevin Lawton
-Irma Duron G ABR ie LA
Geo RG i A nnA
P Ro M e R Operations Manager Hired: 12/3/2007
“Georgia is a pleasure to work with. She took on an OM position in an office with a few issues and has helped turn the office around. She is creative and always positive while working, either with her team or patients. I am proud to have her on the High Desert team!” - Diana Palkiewicz
vAL e R ie Ro BL edo Benefits Coordinator Hired: 11/5/2007
“Valerie is a great addition to our team. She does her best to go over and beyond her SBC goals and duties. Her relationship with all of our specialists and GPs is amazing. Thank you Valerie for being the person turn to every day.” -Angela Davis
i C to R
Dental Assistant Hired: 8/8/2007
“Vicky is a true asset to our team. She comes to work every day with a positive attitude, and she takes pride in making sure each patient has a good experience. I could not ask for a more dedicated employee. Vicky has a true skill when it comes to designing CERECs.”
-Nicole Shelby
Dental Assistant, Lead
Hired: 11/28/2007
“Araceli is a pleasure to work with and does an exceptional job in her position. Congrats on 5 years!” -Victoria Rickard
JACK ie
Rod R i GU ez
Benefits Coordinator Hired: 10/3/2007
“Jackie is a very hard worker and great team player. She brings a lot of smiles to our office with her fun-loving personality and great sense of humor. Congrats!” -Alison Lopez
“Liana is a great asset to our dental practice. Her smile is contagious, and patients absolutely love her energy and commitment to their dental health.” -Marc Couch
“Emm has been a great contribution to our Billing and Auditing team. She is dedicated, hardworking and always willing to go the extra mile to help all of her offices as well as management. Congratulations!” -Sabrina Gomez
AnAL i SA
S A ndovAL
Talent Acquisition Coord Hired: 7/11/2007
d o RR ie S A ndovAL
Benefits Coordinator Hired: 12/12/2007
Jennife R S Athe
Benefits Coordinator Hired: 11/14/2007
eL enA SAUCedo
Specialty Benefits Coord Hired: 11/1/2007
L AC ey S C hi CK e R
Executive Assistant Hired: 11/7/2007
Ri CK y tRA n Dentist-GP-EE Hired: 8/7/2007
t i A tRo U t MA n
Dental Assistant, Ortho Hired: 8/1/2007
AnnA
tRUS ty
Dental Assistant, Ortho Hired: 8/15/2007
dARL ene tURB e S
RDH Hired: 7/11/2007
RDH Hired: 9/19/2007
“Analisa is an outstanding part of our team. She is very dependable, enthusiastic, and she really knows her stuff! I am always very impressed by how dedicated she is, and I am proud to have her on my team.”
“Congratulations on reaching your 5 years! You are truly appreciated for all your hard work and dedication. Thank you for your contribution in the growth of Walnut Smiles.”
-Marcia Cortez
-Suzanne Maldonado
“Jennifer is an integral part of our team. She has an amazing ability to connect with patients. Jennifer knows every patients’ name before they walk in the front door. Her sincerity shows in everything she does, both for the patient and for our team.”
-Michael Williams
Pediatric Manager - N Hired: 8/1/2007
Phi LL i P Sei M
Dentist-OS-IC Hired: 7/12/2007
“Elena is a vital part of our team. Her organizational skills and attention to detail make our specialty days run smooth. She is dedicated to her job and our office, and it definitely shows with her positive attitude. Thank you for your hard work and dedication.” -Indira Abaza
“Lacey keeps everyone on our team focused and productive. She is our core. She goes the extra mile whenever it is needed and helps out others with their projects. admire her for being able to juggle all her responsibilities and continue to deliver great customer service.”
-Pam Hosier
“Ricky Tran: patients love him, our staff loves him. Who doesn’t love this guy? Congratulations!”
-Joseph Jones
“Tia is a hardworking and highly skilled assistant who is dedicated in making Ortho a success in each office she goes to. The Orthodontists always have good things to say about her, and her experience is an asset to our team. Thanks for all your hard work Tia!"
-Ashley Reich
“As one of my best Orthodontic Assistants, Anna is reliable, efficient and dedicated. She’s got a fun and caring personality. Great job Anna. I look forward to working with you for many more years to come! Congratulations!”
-Lisie Oliveira
“Darlene is a very important member of the Tierrasanta teams. Her commitment to patient care, patient satisfaction and team unity is admirable. Her enthusiasm and willingness to help in any capacity is appreciated. Patients absolutely trust Darlene.” -Karen Johnson
“Layla is one of the most caring and patientoriented hygienists I have ever worked with. I always know that patients are well taken care of clinically, as well as emotionally and intellectually with her. She is responsible for a lot of patient retention.”
-Eric Swensen
A L i Sh A h R e S tA ni Dentist-GP-EE-OD-Multi Hired: 7/11/2007
“Allie has been one of the most vital, energetic team members with PDS. She has moved from Receptionist to BC to Pedo Manager and continues to execute the PPE every time in her new standalone pedo practice. Thanks for your years of service Allie!” -Andrew Schreiner
“Dr. Seim is an excellent Oral Surgeon. His caring and clinical skills are giving the Arlington Dental Group a dependable name for the referral service. I am proud to have Dr. Seim as my Oral Surgeon.” -Bach Nguyen
“Dr. Shahrestan is the go-to doctor for his entire team and assists with development of our new associates in our region. Under his leadership, Shadow Mountain Dental Group was named 'Most Improved Office of the Year in 2011'.” -Kevin Lawton A LL i S on S C ho CK
Annie Shih
Dentist-ORTHO-IC Hired: 9/4/2007
“Dr. Shih maintains great connections with her patients and staff. I can count on her having a positive and happy manner. One of the things that impresses me most about her is her high ethical standards. She is truly a great person to know.”
-Robert Nakaki t e RRA SnAPP
Dental Assistant Hired: 8/8/2007
“Terra is a great addition to our team! Her sense of humor is infectious. She has truly made a huge impact on making PFLs. She is an outstanding assistant as well as comedian. Terra's wit makes chaotic days bearable. I am glad she is part of our team.” -Angela Davis Ro SS Sto K e S
Dentist-GP-EE-OD-Multi Hired: 12/5/2007
“Dr. Stokes has been a mentor in the Las Vegas region since the day he started with PDS. He is respected and loved by all, and I am very thankful that he is part of the DMR-Las Vegas Team. I look forward to seeing his continued success with his practices and PDS!”
-Terri Yannone
Construct Super. Hired: 8/7/2007
“Jeff is a huge asset to PDS. He helps out where and when there is a need. Always positive and friendly! We look forward to many more years. Congratulations Jeff!” -Don Webb
Dental Assistant Hired: 8/1/2007
Servando "Jay" Tena –“Everyday with Jay is an adventure! Patients ask for him by name. He ROCKS CEREC® as our CEREC lead, and he'd do anything for his patients. Sundance just would not be the same without Jay!” -Tina Mills
An G e L A S L o CUM RDH Hired: 11/30/2007
“Angela is a wonderful Hygienist. She's got a such a bubbly character that makes all her patients adore her. She's very dedicated to her patients' needs and always caring about their wellbeing.”
-Rami Dimitri
nAtAL i A Ud Roi U
Insurance Claims Auditor Hired: 10/24/2007
“Natalia is one of the hardest working auditors and is also great at driving results as the team lead for the Pacific South Coast Region. Having such a team player and all-around helpful person has made it a true pleasure to work with her.”
v i C to R vALA dez
Dental Assistant, LeadOrt Hired: 10/24/2007
“Victor is a tremendous Orthodontic Lead asset. He sets the bar by ensuring that our Orthodontic patients have a fun and unique experience each and every time! Setting the Orthodontic 'FUN' standard!”
-Paul Yuan
Se R enity'eve vAL dez
Dental Assistant Hired: 8/15/2007
“Thank you for assisting with us for the last five years. We look forward to many more years. Congratulations!”
-Claudia Nguyen
t o By vAnLAndSChoot
-Amy Spaulding JAM ie vAR ze AS Operations Manager Hired: 11/26/2007
Dentist-ORTHO-IC Hired: 7/1/2007
“Dr. Van always puts patients first. He is a great asset to our Orthodontic team. Congrats!” -Travis Hill
“Jamie is an invaluable member of the team in Laguna. She really goes above and beyond for all her patients and staff. I look forward to watching her success in the next 5 years with PDS! Congrats Jamie!”
-Jennie Browning
Rgst Den Assistant Hired: 7/11/2007
“Karina has worked as an RDA at our office for the past five years, and she is a valued member of our team. She is dedicated to taking care of the patients and making them feel welcome. Thank you Karina for doing your best every day!”
-Morgan Recely Goetz
M ARth A v idAL e S
RDH
Hired: 7/18/2007
“Ana is an exceptional person, teammate and manager! Since joining PDS, her passion for collections is unbelievable. It is a pleasure to have Ana on our ROC team. She is a big part of what we have accomplished in 2011-2012! ”
-Vanessa Perez
“I have known Martha since she was an assistant. She is very sweet and kind. Every patient and staff who meets her loves her. She is hardworking, has a great personality, never complains and is easy going.”
-Judy-loan Hoang
e f RA in (JR.)
v i LL i CA nA
Dental Asst, Oral Surgery Hired: 10/24/2007
“Jr. has been a loyal and dedicated part of our team! We are fortunate to have him as one of our Oral Surgery Assistants. Thank you Jr. for all your hard work and dedication. We all appreciate it!” -Ashley Reich
“Sabrina goes above and beyond for the offices, her team of assistants and doctors. The offices miss her when she is not scheduled in their office. We are lucky to have her on our team! Thank you Sabrina for all your hard work and dedication!” -Ashley Reich
10/24/2007
“I have watched Dana grow from a DA to a BC to an Asst. Manager. Her determination and drive to succeed is what makes her an asset to our region. Thank you for all your hard work! Happy 5-year anniversary!" -Silvia Carpenter
What’s New with education development
CEREC® CROSSWORD DOWN
ACROSS
1. The doctor benefits from CAD/CAM because it ___________ DDS time.
5. Continual development of the hardware and software has ____________ the restorative capabilities significantly.
9. The current CEREC 3 system can fabricate inlays, onlays and posterior crowns, as well as anterior crowns and ___________.
10. The newley milled restoration is rough and unfinished. It is adjusted for a perfect fit and then polished or glazed before it is permanently __________.
13. CAD/CAM benefits the office by reducing _________ costs.
14. Careful ____________ is required to accomplish the optical imaging of the preparation,which ensures that the cavity can be isolated for adhesive cementation.
16. CEREC restorations can provide clinically acceptable esthetic restorations when polished and optimum natural tooth color matching when __________ and glazed.
18. The block is milled into the
19. A ____________ machine is used to make inlays, onlays and crowns.
20. Each restoration starts out as a block of___________ or ceramic.
22. One of the ways CAD/CAM benefits the patients is it eliminates the need for ____________.
23. After the block has been ___________, it is placed in the milling machine.
Featured Workshop
CLN197 - Specialty Diagnosis and Treatment Planning for the GP
This course will focus on and offer the opportunity to work in a group setting reviewing and utilizing key diagnostic skills. You will clinically evaluate several specialty patient cases and brainstorm the best approach to patients, esthetics, sensitivity and clinical efficiencies pertaining to each case, as well as recognizing appropriate referral sequencing.
This workshop is available regionally and is open to all dentists, so visit the Learn Center, locate the workshop in your region, and enroll in the next class!
2. From the optical ______________, a 3D digital model of the preparation is created.
3. The _________ system is a chairside application of CAD/CAM technology for restorative dentistry.
4. The digital restoration can be edited and __________ to ensure a proper fit and occlusion.
6. ____________ porcelain thickness is one of the major contributors to the fracture of porcelain restorations.
7. The dentist prepares the tooth by removing any old restorations, fractures and/or ___________.
8. The ability to deliver the restoration in a single appointment also may minimize postoperative sensitivity, as it prevents the potential for tooth contamination during the ____________ phase.
11. _________ come in a variety of colors and materials in order to meet each patient’s individual needs.
12. Once the 3D digital model is in the computer, the program will __________ create the proposal.
15. CAD/CAM stands for Computer Aided Design/Computer Aided ____________.
17. The CEREC 1 Unit was originally developed to _________ inlays and onlays chairside for immediate cementations.