Cheshire West & Chester Service Impact Report
WELCOME TO P3
About P3
We are a charity and social enterprise, made up of passionate people, who care about people. We run a variety of services all over the UK, that aim to give everyone the chance to be part of the community they live in and feel connected to society. We think that people are unique and with support and confidence, can unlock their potential within, opening up a world of possibilities.
Our Mission
To improve lives and communities by delivering services for socially excluded and vulnerable people to unlock their potential and open up new possibilities.
A word from Roz I am delighted to share with you the P3 Service Impact Report for Cheshire West and Chester. In September 2014 we reached our first anniversary of delivering a generic Floating Support Service across the region. During this time we have held a number of events, involving clients and stakeholders who have contributed to enable us to establish and develop our service. This has been an exciting and eventful year, referrals surpassed our expectations, but with the commitment and dedication of the new staff team, we were able to help clients make positive and lasting changes in areas that they themselves have identified. I hope, as you read on, that you will see the positive impact our service has made and you will be able to connect with real people, sharing real stories and journeys. Roz Price Operations Manager
What our Commissioners say
What our Commissioners say P3 deliver valuable support to clients across Cheshire West. The service supports people who are struggling to maintain their tenancy and remain in their homes. Following a short period of visiting support the majority of people who receive this service are able to manage themselves with the knowledge that they can drop in to a local Hub if they need to. P3 provide a service that reduces the likelihood of homelessness. The Hubs provide a great resource and allow people to drop in for advice and information without the need for a visit to their home. P3 are a trusted and valued partner amongst other agencies. Alison Johnston People Commissioning Cheshire West and Chester Council
Throughout this booklet you will find a number of QR codes that will enable you to view videos on your phone. Simply use your mobile camera to scan the code and it will take you directly to our celebratory videos and client stories so you get a real feel for their personal journeys and hear it first hand from the clients themselves.
726 referrals
FACTS AND STATS
334 completed support
166 currently in service
71 referred to appropriate services
65 preferred to access the hub
46 currently under assessment 44 no response/ unable to contact
OUTCOMES
154 279
351 389 396
(based on 472 records)
Made a positive contribution
Felt healthier Enjoyed and achieved
Achieved economic well-being Felt safe
OUR SERVICES IN CHESHIRE
In 5 regions across Cheshire West and Chester, staff have
supported over 500 clients in floating support and over 641 clients accessing the hub. Together we have identified the needs and tailored the support of the clients. We listen to our clients and support them at the right time and in the right place. We designed the support so personal goals and aspirations were achieved. We developed independence early on in the journey where clients took responsibility. We promoted the services and developed relationships with key agencies.
76.8%
of clients felt better after working with P3
98%
59%
of clients have kept in touch with P3
of our clients maintained accommodation within the last 3 months
Chester Hub Chester Hub
facts and figures
466
Hub visitors who attended our group workshops. (not including foodbank voucher only visitors)
£500 donated by Police Crime Commissioner for gym and boxing class passes for clients to prevent anti-social behaviour and support clients health and well-being
£350 raised through the Client Wellbeing Fund funded for a TV and a £250 wall bracket for the hub
£250 worth of food donated for the hub Christmas Client Party
£400 worth of funding received to run groups
in Creative Writing,
Skills for Life, Art and Fishing groups
Ellesmere Port & Neston Hubs
Ellesmere Port & Neston Hubs facts and figures
£240
funded for the clients Assistant Fund
£160
granted for a TV in the Hub
£1250
funded for the Domestic Abuse group, venue and assistance
£1100 allocated to individual clients for white goods
One cooker purchase directly from Buttle UK for client
Ellesmere Port and Neston have received 182 referrals one year on
Ellesmere Port have started a women’s group and drop in service for men and women suffering domestic abuse.
Northwich & Winsford
Northwich & Winsford facts and figures
104 people accessed the hubs. From January - August 2014
Free access computer
many clients use this to bid for properties on Trust Home Choice or make benefit applications
ÂŁ250 funded from Buttle for essential furniture
f o h ort off w 0 tten 0 3 ÂŁ1 t wri t deb clien for
Child returned to single mum due to engagement with P3
September - November 2013
Chester Hub have been working with other agencies to deliver group provisions to the wider community. The hubs have allowed us to be creative in maintaining contact with clients who have been supported by P3, promoting independence and a safe place to identify any concerns.
We opened up new premises in Chester, Northwich and Ellesmere Port
Over 200 visitors attended our Hubs stakeholder open day including many commissioners. This allowed us to raise the profile of our new services opening in the area and provided a great networking opportunity for the local area.
We carried out staff inductions
Dec 2013 - April 2014
In January we established the Winsford Hub. During these months we further developed our Hubs, opening the doors to the wider community when they need it the most. We started to run a variety of successful groups such as: • Bridging the gap - facilitated by ADS Solutions • RAMP - In partnership with Aqua House • CAP - Budgeting and money Management • LGBT - Facilitated by P3 - Designed by clients and delivered by clients • CSVSS - Counselling (DV and SA) • Became a certified reporting centre for Hate Crime (Chester) • Workshops for self esteem, motivation and confidence building • Young peoples Hub 16 - 24 and under 21 LGBT to come
In April, we launched our coffee mornings which proved very popular. There was an increase in identifying a number of people who required floating support or advice through the hub. We also opened our Neston Hub, reaching the wider communities.
Ellesmere Port moved location to Whitby Road for a more central hub in partnership with education and training and the councils regeneration scheme.
May 2014 - June 2014
May was the official launch of the Winsford Hub. Over 40 visitors including the Mayor of Winsford (Mike Kennedy) attended.
There was also a change of referral system.
In June, our hubs in Neston, Winsford and Northwich opened on a daily basis to meet the demands of the service.
The P3 football team took part in a charity football match organised by CVS (Barry Whitham memorial cup) where Police, CWaC, CATH, FENW and support providers all took part.
Our LGBT group organised an educational outing to the April Ashley Exhibit to celebrate equality and diversity. They also attended Chester Pride.
July 2014 - September 2014
Clients and staff took part in the annual Big Day Out, bringing together all the services across the organisation to have a fun day out. Clients and staff across the organisation took part and enjoyed the day.
In August we held a client involvement development day where we gained some really positive feedback and areas on which we can improve. We celebrated our 1st birthday where we held a party inviting clients and stakeholders to celebrate our achievements from the year. There was fun and games, food provided and we were able to shape the up and coming year with the feedback we received.
WATCH THE CELEBRATIONS HERE scan the QR code
Client Feedback “It’s been hard work,
but with the support from P3 I now feel hopeful for the future”
Client Feedback
On the 1st September 2014 we held a mapping survey in contact with CWaC, Here are some of the results:
nt
fide n o c re o m l I fee
I had mov suppor t wh in en prop g into my er ty Coun with c and il Tax, U TV l icen tilities se
88%
of clients gave positive feedback about the service
P3 are always there for me and helped me to get a fridge freezer.
What could P3 have done better?
see o t like ess of y d l u it en I wo awar mmun e o mor the c Iw in P3 ou
92%
felt that their P3 service could not be improved
the ld ha bee suppo ve like r n lo d nge t to h ave r
Fantastic - nothing better
Client Feedback “I can honestly say that because of the support I received from P3 I now feel like a real person again.�
CLIENT CASE STUDY
Jordan’s Journey I had my baby boy while I was currently living on the street and different housing at the time with my boyfriend. The relationship went downhill very quickly which is when we began to get support from P3. Lee, my support worker helped me to sort my debts, get me my house, improve how I was and how Lucas was, he’s been a really big help for me. I was depressed at the time but I didn’t want to talk to anyone about it because I didn’t want them to think I would hurt Lucas because of the way I was. But I don’t feel like that anymore, I feel buzzing and I know it sounds mad but I feel really happy and feel like I have a new lease of life. If I look back, I knew my situation was getting worst, I was one step away from court. I am not completely off it and that’s all because of P3’s help. I think P3 need to stay for as long as possible because I need P3’s help so much, they should be their until clients are completely supported. Both myself and Lucas need our support worker, look how far we have come already.
WATCH JORDAN’S STORY ONLINE scan the QR code
CLIENT CASE STUDY
Nigel’s Journey
I lived in Belfast where I was receiving a lot of violence in my life, so I decided for my own safety to flee to Chester where I was made homeless. I suffered a stroke, and once I was discharged from hospital I had nowhere to go, no friends and no support networks. I had trouble getting help from the local council as they didn’t believe I was homeless as I had left a property in Belfast. P3 helped me to gain legal action and really push my case to help me find accommodation. I now live in a flat in the centre of town which is great for me as I have limited mobility. I couldn’t be more central if I tried. It has been life changing and I couldn’t be happier, it’s just a great situation to be in. My support worker helped me with getting furniture, a washing machine, pots and pans etc for my flat as well as getting the correct benefits. I am passionate about model cars and I am now able to fulfil my passion which has made me much happier and I can’t thank P3 enough for all the help and support they have given me when no one else would give me that WATCH NIGEL’S STORY ONLINE scan the QR code:
Future Outcomes
Looking to the future We will continue to be innovative about creating partnerships to the benefits of individuals. We will develop an agency steering group with joining working protocols...
Your opinion counts.
We will continue to be passionate about delivering long-term change for individuals and communities for the better. We will design and grow our service in partnerships with people who matter... Consult and deliver. We are determined to tackle problems that others won’t. We always go the extra mile and work with dedication and commitment. Our vision is that every person has the opportunity to be a full and valued member of a society where social exclusion and isolation no longer exist. It’s that simple! Until that day comes we’ll continue to look to support more people, in more areas. To do this we’ll continue to develop our team of talented staff and volunteers. Most of all, we’ll continue to work with PEOPLE to unlock their POTENTIAL and open up new POSSIBILITIES.
Contact Details
We hope that this booklet showcases the great work that we do in Chester West and Cheshire. If you have any feedback or would like more information about our services, please contact our Service Managers who will be happy to talk with you. Service Co-ordinator Simone Airey 07972576116 simone.airey@p3charity.org Service Manager Anne Mailey 07964810648 anne.mailey@p3charity.org Service Manager Heather Grindley 07794385844 heather.grindley@p3charity.org
Chester Winsford & Northwich Ellesmere Port & Neston
PEOPLE POTENTIAL POSSIBILITIES
NESTON The Neston Centre, High Street, Neston, Cheshire, CH64 9UB Tel: 01513 368 753
ELLESMERE PORT 15 Whitby Road, Ellesmere Port, Cheshire CH65 8AA Tel: 0151 3 56 2 277
WINSFORD Unit 19 Queens Parade. Winsford Cross, Winsford, CW7 1AS Tel: 01606 599 201
NORTHWICH 1 Winnington Court, Winnington Street, Northwich, CW8 1AQ Tel: 01606 723 620
CHESTER York House 1 York Buildings, Chester CH1 3LR Tel: 01244 405 930
www.p3charity.org