HOME
CONNECTION August 2020
BUILDING
BETTER LEARNING
THE FUTURE OF TRAINING: New Facility Management and Operations Approach Increases Consistency and Efficiency P1 Group’s Facility Management and Operations (FMO) team works with large facilities, many of them hospitals, to provide critical facility care. In addition to providing service, our FMO associates also serve as full-time staff at these locations. When it comes to training new FMO associates, trying to train different people at different times in different locations can present challenges in consistency and efficiency. That’s why a team has come together to re-engineer FMO training materials, using subject matter experts, new content formats, and the convenient P1 Learning Library platform. P1 Group Vice President Dave Beebe explains how the previous training format was strictly done through Excel documents at the hands of on-site management. “It was a struggle for us to manage this – each site was doing things a little bit differently, and not all associates were getting consistent training,” Dave said. Looking at Saint Luke’s Hospital as a model, Dave and Saint Luke’s Director of Facilities Gregg Hull thought there must be a better way. “The way we’ve been training was not time efficient,” Dave said. “Each time we got a new associate, or wanted to take a person from basic
training on a topic to more advanced, somebody who also works on site had to stop and provide that training,” “That’s when I thought of the P1 Learning Library,” he said. “Our goal now is to create a consistent, developed path of content that can live in one place and be shared with all FMO associates so they can access it any time, anywhere.” “In addition to the time issues are the regulatory ones,” Gregg added. “Hospitals are highly regulated and scrutinized to ensure training is meeting the set-forth standards. “Using this new learning platform not only provides better quality training, it provides a documented format where learning expectations are clear and there are mechanisms to ensure these associates, who are servicing critical systems, are more competent because of it,” he said. Gregg also noted that using the P1 Learning Library as the central hub for training materials will allow new associates to learn at their own speed, which could help them move forward faster. Dave and Gregg, along with some of the lead engineers at Saint Luke’s, were just the beginning of what would become a critical team in developing the new training materials – a team that has been working for the past year and a half to build a “better way”.
STAY IN THE KNOW! Like us and follow us on
continued, next page