UKG Pro: Frequently Asked Questions (FAQ)
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Frequently Asked Questions (FAQ’s)
Mobile App Questions: • What is the UKG Pro mobile app?
o The mobile app gives you easy access to important Human Resources, Pay, and Company information that will include a broad range of information that will be added in phases.
• How much does it cost to use the mobile app?
o The mobile app is free. You can download the mobile app from the Apple App Store or the Google Play Store.
• How often will I receive mobile app updates?
o Updates are released monthly. The mobile app updates automatically, but the administrator must turn on new functionality in Role Administration.
• Does the mobile app respect language preferences?
o Yes, language preferences configured in UKG Pro web work in the mobile app.
• I am being prompted to enable cookies.
o How do I enable cookies? Go to your device settings and enable cookies for the UKG Pro mobile app.
• Is the mobile app available for tablets?
o Yes, the mobile app is available for tablets.
• What should I do if I encounter an issue while using the mobile app?
o First, capture a screenshot of the issue. o Then, in the mobile app, select Menu > Support and copy the support code. Send both the screenshot and the support code to UKGSupport@ozinga.com.
• Where can I download the mobile app?
o The mobile app is available on the Apple App Store and the Google Play Store. The mobile app is available for both Apple and Android devices.
• What versions of iOS and Android are supported?
o The mobile app requires iOS 11 or higher for iOS devices and Android 6 or higher for Android devices. If your device has an older operating system, you cannot use new mobile app features or install the mobile app.
• Are there differences between the iOS and Android versions of the mobile app? o No, but views may vary by device.
• Why was I logged out of my session? How long does a session last?
o For security reasons, the mobile app logs you out after 20 minutes of inactivity.
UKG Pro: Frequently Asked Questions (FAQ)
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M ob i l e Ap p Quest ion s con t in ued :
• Why was I logged out while I was using the mobile app?
o The automatic logout is a security feature designed to protect your data. If you enable fingerprint on your device, the mobile app will not log you out after 20 minutes.
• Will I be locked out of my account after too many failed login attempts?
o Yes, if you have too many failed login attempts, your account is set to inactive. You can use the Forgot my password process or contact your UKGSupport@ozinga.com to reset your account.
• I can’t see tiles/options anymore. What happened?
o Ensure you have enough storage space on your mobile device to ensure the app will run smoothly, with all options available.
• My screen looks funny, half is gone – what’s wrong?
o If you have increased the font size of your mobile device for better viewing, the app may not show the full page/options. Reduce your font size through your mobile device settings and resign into UKG Pro
Punch Questions: • What if the plant is closed and I can’t punch out on the Kiosk? o Let your manager know the details.
• I can’t get Wi-Fi; how do I punch in?
o Tap the “offline punch” option and when connection is restored, the punch will be accurately recorded. Ensure you review your timecard before approving, notify your manager with any discrepancies
• I forgot to punch in/out. Now what?
o Let your manager know the details
Payroll Questions: • When do I have to have my 2022 vacation/time-off requests submitted by?
o All vacation/time-off requests for 2022 needs to be submitted by December 27, 2022.
• How far in advance can I check my accrual balances?
o You can view your accrual balances up to 365 days into the future. Your accrual balance will project any future time off requests, time already taken and time that will be earned by your projected date.
• When are my weekly accruals added to my balance?
o Accruals are credited to your vacation balance each week on Sunday.
UKG Pro: Frequently Asked Questions (FAQ)
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Payroll Questions continued:
• If I already requested time off in Attendance on Demand/Paylocity, do I have to re-
request in UKG? o No. Anytime off you have requested will be uploaded to UKG. However, please review your time off requests in UKG to ensure the time you requested is accurate.
• Should I continue to make changes in Paylocity, i.e. direct deposit information, tax
withholding updates, address changes, etc.? o No, any changes/updates you made in Paylocity from October 21st forward will not have been made in UKG. You will need to make those changes in UKG.
• When should I contact UKGSupport@ozinga.com?
o Only contact UKGSupport if your requests involve Vacation/Time-off Requests. If your question is payroll related, contact your payroll specialist. If your question is regarding position/salary, etc.,, direct those to your manager/dispatch/supervisor.
• What if I took vacation but did not request it in UKG?
o Let your supervisor/manager or payroll specialist know and payroll will adjust your vacation time.
• If I don’t review and approve my timecard, or if my manager doesn’t approve my
timecard, will I still get paid? o Yes. Payroll still has the final sign-off of timecards, however, reviewing and approving your timecards ensures less errors on your paycheck. o Coworkers should approve their timecards by Monday, 8AM o Managers should approve timecards by Monday, 5PM
• If there’s an error on my timecard, should I still approve it? o
No. You should contact your supervisor/manager and have the error corrected prior to approving