Managed Virtual Infrastructure Hosting Service U.S. Based Data Center: The Planet
Service Overview Virtualizing your IT infrastructure and outsourcing the management of those virtualised components is an important business decision which if managed correctly can present a wealth of business benefits and operational efficiencies. Understanding the extent of your in-house capability to self-manage your IT infrastructure is the first step. Understanding your requirements such as what to virtualise, high availability, performance and day to day monitoring are a few key considerations to make as early as possible. Moving to an outsourced model also presents another set of considerations such as your IT provider’s capability, security, scalability, support availability and much more. Oxygen appreciates that IT is not your core business which is why we have developed a coherent, proven approach to addressing each and every consideration leading to a virtualised IT infrastructure that is both performing, available and cost efficient - leaving you free to get on with what you do best running your Business. A complete one stop shop solution providing reactive and proactive support and management delivered by highly experienced and accredited technical resources utilizing cutting edge technology housed in a highly secure SAS70 Type II accredited Data Center. A Managed Service provides you with the peace of mind that behind the scenes your infrastructure is constantly monitored, tuned and secure. Oxygen makes the follow provisions inclusive of a Managed Infrastructure Host Service: •
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Best Practice Incident Management: Delivery of Support in accordance with Industry Best Practice covering all incidents related to the failure or degradation of the physical host Platform & all Hosted Virtual Servers Best Practice Problem Management: Proactive support covering incident trend analysis and root cause determination Best Practice Change Management: Management Control of all Changes to your IT infrastructure and virtual servers covering risk assessments, planning, approval and scheduling of all changes to the IT infrastructure Service Level Management defined in an Agreement covering o Scope of Service provision (Technical and service) o Response and fix targets for incidents o High Availability (between 99.9 – 99.999% dependent on configuration) o Management Reporting o Online reporting systems o Updating of core documentation
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Operating system Updates and Security Patching – the application of product updates and security patches affecting the core operating environment (includes where appropriate review and testing of updates and security patches) Application Updates and Security Patching – Implementation of product updates provided by vendor (not Major upgrades) Operational Monitoring : Implementation of Oxygen’s Ops Manager toolset to enable real-time monitoring and alerting against system performance and availability against pre-set thresholds (initial and tuned over time) Backup Monitoring and verification: Verification and validation of all backups completing without error against a pre-defined schedule. Resource reallocation – dynamic reallocation of processor, memory and disk space for most efficient use of subscribed technical resources based on usage and demands Security Monitoring : Monitoring of Antivirus protection Weekly System Integrity Checks o Weekly disk space checks o Weekly checks of system event logs o Weekly checks of system services
Cost: $300.00 per virtual server per month