Manufacture2030 - Head of Campaigns (Tele-marketing)

Head of Campaigns (Tele-marketing) February 20221

About Manufacture 2030 Climate change is the greatest threat of our time. Let’s solve it together.

Manufacture 2030 is a fast growth purpose-led company accelerating global progress towards the UN Sustainable Development Goals (SDGs). We provide companies of all sizes with the certainty they need to hit GHG emissions reduction targets, be it a global corporation or an SME within their supply chain. Our unique software platform and support services help measure, manage and reduce environmental impact in line with

the latest climate science at a global scale. We give our clients in the pharmaceutical, chemical, retail, automotive and fast-moving consumer goods sectors the confidence the need to hit their carbon reduction targets, while offering their suppliers the opportunity to enhance their operational efficiency, procure more sustainably and drive down costs.

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Our History and Culture We have a track record of pioneering new ways to spread sustainable practices across manufacturing supply chains around the world. We partnered with global brands and worked with thousands of their manufacturing suppliers, down to the plant level, to reduce environmental impact. Not everything we have tried has worked, but a lot has. And we made it our mission to learn even more. Four years ago we brought all the best bits together and launched Manufacture 2030. Our name was specifically chosen to align with the Sustainable Development Goals, intended to be achieved by 2030 and defined as ‘the blueprint to achieve a better and more sustainable future for all.’ We are a purpose-driven and dedicated team of genuinely nice people who love what they do. We all share one common value – the determination to reduce global impacts on our environment and support our clients’ carbon reduction targets. Find out more about us here.

"I would first like to say that working with Manufacture 2030 has been an honor. The Manufacture 2030 team have been an excellent avenue of continued encouragement for me and the follow-up has been outstanding. Great people to work with, and I hope I get the opportunity to continue to find more projects to be able to work with such an amazing organization. Thank you to each of you for all your support and commitment."

Patrick Clifton Kaizen Coordinator, Hayashi Telempu North America

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The Role

Title:

Head of Campaigns (Tele-marketing)

Location:

UK, London prefered

Tenure:

Full time / permanent

Reporting to:

Chief Customer Officer

Direct Reports:

Sales Executives (multiple)

Salary:

£50,000

We’re now on the hunt for a bright, enthusiastic and highly motivated and experienced Head of Campaigns (telemarketing) to work with these suppliers. Reporting into the Chief Customer Officer, the Head will support the growth of our business and lead a team of able, enthusiastic experts who specialise in supplier onboarding campaigns. In this role you and your team will be speaking directly to businesses, large and small, who make up the supply chain of our customers.

You will hear first-hand how they are working towards netzero targets, and the challenges and opportunities they face in doing so. You will be able to offer them tangible support to make this process quicker and easier.

If you have experience managing a large telephone marketing operation in a mission-led business or NGO, are used to using data and targets to drive performance and efficiency and can inspire and nurture a team of callers who are the engine behind our business, this is the role for you! We do not require you to have experience in a commercial setting.

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Responsibilities •

• • • •

Building our world-class supplier onboarding team responsible for every aspect of turning supplier prospects into our new clients, from communications design to multichannel engagement and onboarding.

Designing and implementing an effective and efficient sales and onboarding customer journey for new suppliers Putting in place the structure, systems and robust processes to ensure high-quality, timely delivery of client work packages and high conversion rates of suppliers.

Advising on effective acquisition and retention tactics to increase supplier conversion and reduce churn rates Identifying opportunities to maximise revenue and impact through upselling campaigns.

• • • •

Managing and building a team of Supplier Sales Executives, plan resourcing needs and workloads.

Training and nurturing Supplier Sales Executives to improve effectiveness and staff retention.

Developing metrics and dashboards to track supplier conversion rates, cost of acquisition, renewal and churn rates and other key metrics.

Closely monitoring, analysing and acting on key prospect and customer data points to ensure adoption success, improve customer experience and relationships and increase impact.

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Person Specification Skills and Experience: • •

• • • •

•

Passionate belief in our mission to tackle climate change by reducing environmental impacts.

Proven experience of managing a large telephone marketing and sales operation in a business or NGO setting, overseeing and directing a complex programme with multiple concurrent calling campaigns.

Experience in telemarketing with demonstrable success to meet acquisition, retention, upsell and reactivation targets.

Tangible experience using data, KPIs and sales targets to drive high performance, sales conversion and efficiency.

Experience running multi-channel campaigns using email, phone, video and website communications and achieving sales targets and growth in international markets.

A strong people manager who is used to nurturing and motivating staff to achieve high targets and feel a strong ownership of how they contribute to the company’s growth and mission.

Ability to work well in an international and multi-cultural environment. Impeccable written and spoken English, and fluency in other business languages would be an asset.

About You • • • • • • • •

You are an energetic person who is self-motived with a strong work ethic.

You will have excellent communication skills and are able to talk confidently to senior executives from large global brands.

You are extremely well-organised, process-oriented and able to put in place a systematic approach to supplier sales and onboarding.

You have a clear vision and can develop a clear strategic sales and operational plan.

You are a team-builder, able to nurture staff within your team to achieve their best.

You are quick and eager to learn our customers inhabit, their priorities and challenges.

You understand when to listen, how to empathise and when to ask questions that help us and our customers qualify and quantify the opportunity of working together.

You are also aware that working in a tech start-up comes with its own challenges, but are excited by the opportunities this type of environment provides.

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What you get •

• • •

• •

The opportunity to work with global manufacturing brands and their suppliers, helping them to significantly reduce their GHG emissions and wider environmental impacts on the planet.

An opportunity to help build a game changing software company from an early stage.

A culture of empowerment, with high levels of personal responsibility given from day one.

The opportunity to work with inspirational colleagues who are highly passionate and motivated by a belief that the work they do positively contributes to a more sustainable future.

An environment where new ideas and innovation are encouraged and rewarded.

Flexible working, competitive salary, and company pension scheme.

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How to Apply All correspondence, at this stage, should be via Oxford HR. To apply for this post, click on the “Apply” button on the job advert page, complete our online application form, and submit your CV and cover letter as two separate documents.

The cover letter should be no more than two pages long, explaining why you are interested in this post and how your skills and experience make you a good fit. The document should be saved in MS Word in the following format: Your First Name-Your LastName-Document Name-Date (mmyyyy) eg, Pat-Jones-CV-022022-M2030 or PatJones-CoverLetter-022022-M2030.

Please note that all our clients recruiting in the UK are legally obliged to confirm that the appointee is eligible to work in the UK. As of 1 January 2021, government’s new regulations will apply. For further information visit the Home Office website.

Timeline

Closing Date: First stage interviews: Final interviews:

Friday, 8th April 2022 TBC TBC

Equality Statement

Manufacture 2030 (trading as 2degrees Ltd) is an equal opportunities employer. We are committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of gender, marital status, race, colour, ethnic origin, sexual orientation, age or disability, and that all appointments are made purely on the basis of merit. Any personal data we collect from you as part of a recruitment process will be processed in accordance with the GDPR.

Selection Process

All candidates will receive an update regarding their application after the closing date.

We advise candidates to add the role email to their safe senders list and regularly check their spam folder.

Queries

If you have any queries on any aspect of the appointment process, need additional information, or would like to have an informal discussion, please email at m2030campaigns@oxfordhr.co.uk in the first instance.

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About Oxford HR Oxford HR operates globally - mainly within the international development and charity sectors.

We carry out retained executive search mandates at board and senior management levels. We also offer human resource and organisational development consultancy.

Oxford HR has many years of experience in search as well as an extensive network of international development, social sector, corporate, public sector, and academic contacts from across the world. We carry out comprehensive and often international searches designed to meet the specific needs of our clients.

Oxford HR’s team members have significant personal experience of working in international development and the social sector as well as the corporate and governmental sectors. We are in a unique position to find and assess talented individuals from a variety of backgrounds.

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OXFORD

LONDON

AMSTERDAM

NAIROBI

46 Woodstock Road

Three Tuns House,

Korte Schimmelstraat 12

Watermark Business Park

Oxford

109 Borough High Street,

1053 SZ

Cove Court,

OX2 6HT

London

Amsterdam

1st Floor

SE1 1NL

Ndege Road off Langata Road

United Kingdom

United Kingdom

The Netherlands

Kenya

+44 (0) 1865 985 457

+44 (0)20 7939 7451

+31 (0) 621 153 452

+254 (0) 797 233 217

www.oxfordhr.co.uk | Company No. 6456325

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