22B.2
Service Review 3URMHFW 7\SH *URZWK 5HODWHG"
2022
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2023
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Impact on Operating BudgĞƚ $ 100,000
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282
2024+
ĞƐĐƌŝƉƚŝŽŶ ĂŶĚ ZĂƚŝŽŶĂůĞ͗ The City's Strategic Plan identifies Service Excellence as a priority to ensure we are a high-performance organization that delivers good value for money to our residents. A key result within the priority is to optimize the organizational structure
Costs Incurred to 2021 Year End
Total Project Budget: Schedule:
63.20
3ULRULW\ /HYHO High 'HSDUWPHQW City Manager 6WDII &RQWDFW Michelle Palmer
Study No
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$ 100,000 $0 $0 $0 $0 $0
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Key Deliverables: • Review the City’s services to assess current program and service models, and explore their alignment to the Strategic Plan and legislative requirements; • Learnings Post Covid; • Analyze whether municipal services are being provided in the most cost-effective manner and represent sound value for money; • Benchmark City performance against comparator municipalities to identify key trends and patterns in service delivery models and improvements that can be applied within the business units; • Identify current service levels and provide recommendations on future service level standards; • Identify services that provide the best value to the community, and services that are redundant and/or no longer provide public value; • Identify recommendations regarding best practices to cost-effective service delivery; • Identify recommendations and measures to improve the efficiency and effectiveness of service delivery throughout the organization; and • Align staffing levels with service levels