SOFTWARE
Managing Change, Efficiency, SOP, and Profit By Nigel Pestell, VTS
D
epending on where in North America you live and operate your towing and vehicle storage business, spring has either arrived or is just around the corner. Spring is generally a happy time, where nature begins its renewal cycle, encouraged by nature’s all-consuming driving force. Many of you will be thinking of ways in which to improve the efficiency of your business and its competitive advantage.
Creative Destruction In your grandfather’s day, knowledgeable people would have told you that the only two things in life that are certain are death and taxes. In the last 75 years, other 46
Tow Professional | Volume 9 • Issue 2
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certainties that have entered the equation; technology has and continues to rapidly change the way we do things. It’s known as “creative destruction.” Today, the only things in life that are certain are death, taxes, and CHANGE! Simply put, “creative destruction” is the time a new and practical idea replaces the previously embedded process. More than 100 years ago, Sears Roebuck created a print catalog pictorially displaying goods and services. Almost every household in rural North America purchased items from the Sears Roebuck catalog, yet although Sears made the move to brick-and-mortar stores as consumer demographics changed, they did not
