“while you were out ... keeping your company in
the ambulance to me before dispatching a 24 hour abandoned tow. So that leaves the dispatch centers that are dedicated to the towing and recovery industry and that is all they do. Again, you are looking at a higher cost, but you are also getting more specialized service, because they do only one thing, dispatch for the towing industry. There are only a handfull of these types of companys nationwide, so selection is limited. They need a bigger market to exist, you may have a dispatcher on
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the west coast dispatching for an east coast company, this may result in the occasional foul up of addresses. It is important that no matter which avenue you take you take the time to investigate each avenue given. Just because an answering service doesn’t work for friend’s company, doesn’t mean that it won’t work for you. A dispatch center may work well for a larger company but may get lost in the shuffle of a large center. How do you stack the deck in your favor when making such an
Tow Professional | March/April 2012 | www.towprofessional.com
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important decision ? I am a firm believer in relationships. The owner of the dispatch/answering service company must be someone that you feel a personal confidence in. You must feel comfortable turning your company over to another company to run, and that can only be accomplished if you firmly believe that the owner of the after hours company genuinely cares that your customers will be taken care of. Ask for references, check other compa-