7 Ways RPA Supports Digital Transformation Initiatives After implementing ​Robotic Process Automation (RPA)​, a renowned bank was able to reduce consumer loan-processing time from 30 minutes to just ten minutes and expedite the process of customer verification from a few days to a few seconds. The reason being the technology obviates the need to copy-and-paste customer information from one banking system to another and enables automatic validation of customer data on government websites such as tax payment, DMV, or property-appraisal sites.
Digitization and RPA Made for Each Other Like the bank, digitization is taking over every corner of the business world. To retain a competitive edge, it's important for businesses to comply with this new order. However, adopting a single technology to digital transformation is not enough. Businesses need a set of tools to automate a range of activities traditionally assigned to workers. This would help them create a digital workforce across applications and systems. As Robotic Process Automation makes this possible, adopting RPA as a part of digital transformation strategy has become an imperative.
RPA is the Way Forward Robotic process automation is one of the technologies that can help companies across all industries to undergo digital transformation. While on the one hand it empowers organizations to tackle operational challenges, such as carrying out large amounts of back-office activities, on the other hand it enables businesses to gain knowledge about their business performance and workflow patterns. Companies can leverage this information build on their digital strategies and transform operations to make it more lean and agile.
How RPA Supports Digital Transformation Initiatives Increase Customer Experience Great brands have one secret tool for success - customer experience. And customer experience, as it stands today, is just not about delivering what you promised. It's more about surprising your customer with extra care and support. With RPA it is possible to increase process speed and efficiency, provide instant response to customers, and handle multiple questions in less time. This makes your customers feel so valued and they turn into a community of advocates for your brand. The insurance industry stands out as a stellar example. With the help of chat bots, insurance carriers provide instant responses to customer queries and seamlessly handle the ever changing regulatory