Wee Connect (English)

Headquartered in Luanda, WeeConnect is a dynamic and ambitious company focused on raising the quality standard of its partners and customers in the Angolan market.

Founded in 2021, the company currently has a team of more than 400 employees, including specialised professionals and a management team formed of top senior performers and leaders with over 20 years of accumulated individual experience in different markets and activity sectors.

The entire WeeConnect team is driven by both people and results, with a proven track record of success. Delivering the best customer experience, connecting people and brands through positive interactions, and creating lasting, trusting relationships are what drives them and their commitment to Angola.

Imagine if you could create a corporate culture focused on the best employee experience, having your employees totally committed, passionate and in love with your brand while delivering a great customer experience. How would it be?

WeeConnect was born from the unshakable belief that it was possible for the Angolan market to have an improved quality of service and better customer experience across all the various sectors of activity.

We realised that the market was too centralised and closed to new players.

Clearly there was room for bringing more to the market, through new and differentiated solutions, more competitiveness and a lot of passion, and the delivery and innovation to make things happen.

From a small seed, and a lot of enthusiasm to get down to work, today, a year and a half after opening its doors, the Wee dream has been taking shape. The company has been treading its own path and gaining the trust and recognition of its clients and partners on a daily basis, thanks to its level of commitment, distinctive quality and delivery capacity.

In a market full of opportunities that we also help to create and develop together with our clients, we can proudly say that we are already established as one of the group’s main players, continually surprising and

innovating with our value propositions.

We consider ourselves as a clear alternative that is extremely competitive and differentiated at several levels, delivering integrated solutions that are based on international standard best practices, focused on the development and harmonious articulation of people,

processes and systems, transversal to any activity, public or private sector.

Our commitment to Angola is to bring more value to the entire business chain, to our partner companies (B2B), and to their end customers. Businesses win, customers win, and in general, the Angolan consumer benefits the most.

OUR SERVICES AND SOLUTIONS The opportunity to improve customer service in Angola with the right specialised partner, with vast knowhow and experience in several dimensions to help and support your business. How? 360º Customer Service Guaranteeing more effective and efficient turnkey solutions, providing information, commercial and technical support at all stages of your customer’s life cycle, before, during and after sales, in all contact channels and touch points: call centre, stores, face-to-face or digital, assisted or remote, front and back office, inbound or outbound, in outsourcing or full outsourcing (BPO) models, with total quality and reliability, allowing you to focus on your company’s core business.

People Do you need access to highly skilled and qualified resources, filtered by the most rigorous recruitment and selection processes and methodologies to ensure specific functions or processes of your organisation?

Whether just in terms of recruitment and selection in its various stages, or the temporary assignment of qualified and specialised human resources for a given project, you can count on WeeConnect as a strategic partner in the supply of qualified manpower.

Training and Qualification We deliver this through the definition, development and delivery of programmes or standalone training, customised and tailored according to our customer needs, both in soft and hard skills, behavioural and technical competences. This is delivered efficiently and adjusted to the real needs of the customer, according to the maturity stage and proficiency levels of its employees and supported by a prior diagnosis of its organisation, so that they are consistent in the effective qualification and development of its human capital.

Strategic, Organisational and Operational Consultancy Leveraging international best practices through the analysis, recommendation and implementation of innovative management, control and development

methodologies, in different areas of activity, namely: • Employee and Customer Experience • Customer Intelligence (Big Data insights) • HR Strategy, Audit, Organisational Reengineering and Corporate Culture • Business Process Management and Automation • Project Management (PMO) • Audit and QoS Management Systems and Processes • QoS Customer Surveys that better support the tracking and management of key strategic performance indicators such as NPS (Net Promotor Score), CES (Customer Effort Score), among others. Both are relevant to transform and improve the delivered and perceived customer experience.

Technological Solutions Our infrastructure is based on state of the art technology, which is among the best internationally in this activity sector. This allows us to guarantee the provision of a high security and quality service.

Our technological platform guarantees a holistic view of your organisation’s ecosystem in terms of customer service, allowing an integrated, centralised and omnichannel network through a software-as-a-service (SaaS) solution. This can be all in one screen, or modular, which allows the management of all customer

interactions through every contact channel and touchpoints such as telephony, social networks, digital channels, stores, CRM and Trouble Ticketing solutions interface, quality audit and knowledge base.

WHO WEE ARE? Our people - our Wees - have the quality of teamwork and the will and enthusiasm to make Angola grow daily in what we do best. These factors are some of the most competitive advantages of our company.

The employee experience ensures the most effective delivery of a better customer experience and that starts at the moment of onboarding. This is when the organisation’s story starts to be written. It is essential to find employees who best fit the desired profile with our culture, values and vision, sharing the joint responsibility of delivering better experiences in collaboration and cooperation within their daily work. This is a determining factor for us to grow together, individually, as a team and as an organisation.

From founders, investors, and managers to the more operational teams, we truly believe in the added value of our work, and that every one of us has an active role in the development of each other. Ubuntu, an African philosophy meaning “I am because we are”, is at our core values and part of our DNA, unlocking the huge potential that together, we

are making and delivering a positive change to the market.

Africell Partnership “Africell Angola is both very pleased with and indeed proud of our partnership with WeeConnect in recognition of their assistance in providing outstanding customer service to our millions of subscribers” Christopher Lundh Chief Executive Officer, Africell Angola Africell Angola’s confidence in WeeConnect has been fundamental to the path we have taken so far. We share the same vision and values, and this greatly facilitated the development of the strong partnership we have today. We were selected at different times, as strategic customer experience partners for the quality and effectiveness of the work carried out, from training to consulting on customer service processes to providing a call centre, digital channels and store services and people, always delivering what we promised in a humble way to do business, in line or even above expectations, and in the most competitive way that the market offers.

“Teaming with WeeConnect as our strategic partner has paid huge dividends to Africell. Although WeeConnect, like Africell, is relatively new to the Angolan market as a company, its

management team’s experience, expertise and professionalism made them the clear choice to represent Africell as our call centre partner. Starting a telecommunications company in a new market is a significant challenge, and WeeConnect shared our commitment to delivering the best customer service experience to our customers, acting as our ambassadors to our customer base from day one. They invested in quality people, provided first class training, and emphasised quality assurance to deliver the highest level of customer service.

WeeConnect’s responsive, adaptive, and aggressive leadership has been vital to the success of Africell and we look forward to growing with this team as we continue to deliver the quality of service the people of Angola deserve.”

James Brown Chief Operations Officer, Africell Angola

WEECONNECT www.weeconnect.co.ao PRODUCED BY AFRICA OUTLOOK MAGAZINE