RCCBPO

INNOVATING THE EXPERIENCE OF YOUR TRUE POTENTIAL

CALL-CENTER SOLUTIONS WITH RCCBPO –

PROUD TO BE FULLY PCI CERTIFIED AND A MEMBER OF THE BELIZE CHAMBER OF COMMERCE AND INDUSTRY.

As a pioneer of the call center industry in Belize, RCCbpo specializes in business process outsourcing (BPO) providing a range of customer relationship management services to companies in the US and Canada.

RCCbpo’s values are honesty, commitment, and common purpose. Committed to going beyond expectations, honest in all interactions, and sharing the same goals to achieve the best outcome.

With a mission to deliver exceptional customer service on behalf of its global clients, RCCbpo is an industry leader with six locations, whose plethora of specialities include:

· Customer service

· Live chat

· Technical support

· Lead generation

· Sales and telemarketing

· Booking and reservation

· Appointment setting

· Back office

· Financial

· Debt collections

· Data entry

Whatever your call center requirements are, RCCbpo provides the simplest and most cost-effective solutions. Offering top quality, 24/7 service from a skilled workforce, its performance driven culture and analytics ensures your demands are met.

Established in 2005, RCCbpo has grown into an 800+ occupied seats, and as the biggest employer in Belize, its team consists of more than 2,000 co-workers.

RCC serves a wide variety of industries in North America:

· Logistics

· Field services

· Public utilities

· Telecommuncations

· Marketing and media

· Warranty and insurance

· E-commerce and retail

· Healthcare

· Financial and debt collections

· Hospitality

BENEFITS OF BELIZE

Belize is conveniently 1000 miles from Florida, which presents an opportunity for clients to come and meet the RCCbpo team, while enjoying the paradise that the country has to offer.

Eliminating the difficulty of navigating time zones, RCCbpo is not only based in a tourist location, but it is a prime position for US territory availability. The mountain time zone sits in the middle of the pacific and central time zones.

As businesses continue to expand, there is a growing need to reduce their environmental impact. For the BPO industry it is a crucial time to reflect on it practices and move towards an eco-friendlier and more sustainable operation. At RCCbpo, digital documentation is the way forward, as the company believes it has a responsibility to mitigate climate change and reduce its carbon footprint.

Digital documentation is a practice that benefits businesses - it reduces paper waste, playing a

RCCBPO IN NUMBERS

· 1.7 MILLION CALLS PER MONTH

· 720,000 MONTHLY MESSAGES

· 288,000 MONTHLY EMAILS

vital role in decreasing deforestation. Additionally, going digital is efficient as files can easily be stored, organized, and accessed.

It also removes the need for physical storage, and saves energy, reducing electricity, water, and fuel. RCCbpo recognizes the importance of a sustainable future, and by implementing eco-friendly practices, businesses and the planet can benefit.

THE RCCBPO EXPERIENCE

Customer service with RCCbpo improves your organization by ensuring valued clients receive the best experience.

Live chat and email support will communicate with customers in real time, leaving a written record resolved issues.

Technical support provides troubleshooting, product activations, onsite repair appointment scheduling or field technicians.

Data processing and database clean-up will keep information accurate with data imaging, data correction, medical records uploading, mail receipt, document scanning, and address correction/ verification services.

Booking reservations and appointments has never been easier and more reliable. Never miss a booking or appointment again with RCCbpo’s help to qualify, gather, organize, record and execute books within predefined parameters.

Sales and telemarketing with RCCbpo mean assistance with acquisition sales, order taking and fulfilment, lead generation, up sell products, and business-to-business (B2B) sales resolution.

Quality Assurance with in-house professionals will verify that procedures and policies are consistently followed, and customer satisfaction is always achieved. Dedicated analysts will ensure processes are standardized and efficient.

Financial and debt collection will ensure that you will receive what you are owed. RCCbpo’s experience in receivables management and loss mitigation means collections are called in efficiently.

As a company committed to the local community and an industry leader, RCCbpo is guaranteed to provide a service to suit your needs with highly skilled and qualified labor.

Providing an ideal combination of low cost, nearshore proximity and native English and Spanish speakers, RCCbpo ensures that it adapts accordingly to the high demands of your customers and business models.