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Delivering the Goods
Welcome to our 20th edition of North America Outlook.
Air cargo is a key component of today’s fast-paced globalized economy, accounting for approximately 35 percent of world trade by value according to the International Air Transport Association (IATA).
Now more than ever, the utmost importance is therefore being placed on the safe and reliable transportation of goods. Indeed, as a trade facilitator that contributes to global economic development and the creation of millions of jobs, air cargo is paramount to the delivery of high-quality products at competitive prices to consumers worldwide.
Reaching hundreds of destinations and carrying thousands of shipments a day is Delta Cargo, the longstanding industry player flying the flag of our latest issue.
Our in-depth interview with Vice President, Rob Walpole, delves into the evolution of Delta Cargo as it leverages technological development opportunities whilst ensuring customers and product safety remain at the forefront.
“This is an incredibly exciting space to be in; there is always something changing and lots of room to adapt and innovate,” Walpole tells us.
“We played a huge part in the shipment of critical goods during the COVID-19 pandemic, including being the first US passenger airline to launch cargo-only flights during this turbulent period and one of the airlines that supported the global vaccine distribution, transporting millions of vital doses worldwide.”
Likewise setting the stage for world-class patient care, and continuing to champion equitable public health for all, is North Shore University Hospital (NSUH).
A cornerstone of Northwell Health, NSUH offers the highest quality care in all medical specialties. As part of our comprehensive coverage, we talk exclusively to Dr. Jeffrey Kuvin and Dr. Alan Hartman, two key figures that are integral to the hospital’s progression.
We also discuss Osmow’s Shawarma’s modern twist on traditional Mediterranean cuisine with the equally dynamic duo of Ben Osmow, CEO and Head of Franchising, and Prince Bhatt, Procurement Manager.
“Our biggest differentiator is that we are the largest shawarma brand in Canada and the biggest pioneer within our space,” explains Ben.
Whet your appetite further by perusing the wide selection of corporate stories in this issue, including the latest from 911 Restoration, City of Costa Mesa, DMC Mining Services, and more.
We hope that you enjoy your read.
Jack Salter Head of
Editorial, Outlook Publishing
FEATURES
30 SHOWCASING
LEADING COMPANIES
Tell us your story and we’ll tell the world
SUPPLY CHAIN
32 Delta Cargo
Moving the World
A vast and reliable global cargo network
54 Chrono Aviation
Charter Without Compromise Safety, comfort, and flexibility
62 ICAT Logistics
World-Class Logistics Services
Delivering cargo worldwide
FOOD & BEVERAGE
68 Osmow’s Shawarma
Your Go-To Shawarma Spot
Calling all carnivores, vegetarians, spice lovers, and everyone in between
86 Vertical Harvest Farms
Cultivating Communities
Nourishing a nation
96 MSI Express
Placing Customers at the Center
Innovators in manufacturing and packaging
104 Schreiber Foods
Delivering Dairy Excellence
Doing good through food
CONSTRUCTION
114 Gaston Electrical
Enacting Electrical Efficiency and Empowering Teams
Contracting services built on results
128 911 Restoration
A Company in the Fresh Start Business
Emergency restoration services focused on people
MANUFACTURING
134 Commercial Vehicle Group Inc.
Fostering a Culture of Belonging People, product, and profit 144 Piedmont National
Inspiring Greatness in Packaging Signed, sealed, and safely delivered
ENERGY & UTILITIES
150 City of Costa Mesa
MINING
162 Cementation
Building Mines Safely
Underground mine development and construction services
172 DMC Mining Services
Down to Earth
Combining traditional mining with a forwardthinking strategy
Sustainability in the City Greenly improving the community 172
RETAIL
180 Tint World
Exceptional Auto Styling Experiences
High-quality vehicle accessories and window tinting
HEALTHCARE
184 Moog Medical
Life-Enhancing Performance Pumps
Infusion therapy and enteral feeding systems that impact lives
192 North Shore University Hospital
Critical Care When it Matters Most
Top-quality care in the community and beyond
CHOC SHOCK FOR SPOOKY SEASON
A PROBLEMATIC AND chaotic cocoa-growing season resulted in last month’s Halloween chocolate not only being more expensive, but also smaller in size than ever before across the US.
Cocoa, a vital ingredient for producing chocolate, is more expensive than it has been in decades
NASA PSYCHED FOR NEW MISSION
SPACEX’S NEW, HIGHLY powerful Falcon Heavy Rocket has successfully launched, carrying a NASA mission bound for a distant asteroid.
Targeting an asteroid named Psyche, the eponymous NASA mission is flying a spacecraft about the width of a tennis court on a journey of almost six years and about
as hotter and drier weather patterns continue to stunt the cacao bean crop’s growth.
With prices reaching their highest peak since 1979, coupled with an already-pressured sugar market, the cocoa shortage spooked major chocolate makers, sending prices of classic candies higher this Halloween season.
AUTOMOTIVE
TOYOTA INITIATES TOTAL RECALL
TOYOTA IS RECALLING roughly 1.9 million RAV4 sport utility vehicles (SUVs) across the US because of a potential risk where the batteries can shift during sharp turns and potentially cause fires.
The recall affects certain RAV4 models from 2013 through to the 2018 range. The Japanese automaker has stated that some replacement 12-volt batteries used in the SUVs have smaller top dimensions than others. If the hold-down clamp is not tightened properly, the battery could shift, allowing the positive terminal to contact the clamp and short circuit, increasing the risk of a fire.
Toyota is currently working to fix the fault and aims to notify owners of the fixed vehicle re-rollout plan by late December.
2.2 billion miles, aiming to reach the planetary body in July 2029.
The launch took off from NASA’s Kennedy Space Center in Florida.
NASA wants to study the composition of the asteroid, which the agency describes as “an unusual object likely rich in metal”. The Psyche spacecraft has been armed with a variety of scientific tools, such as instruments for studying the asteroid’s magnetic field and chemical makeup.
RETAIL
WALMART STORES
UNVEIL FRESH GLOW-UP
WALMART IS CELEBRATING
the grand reopening of 117 stores, representing over $500 million in capital investments across 30 states. More broadly, the retail giant is investing more than $9 billion over two years to modernize over 1,400 stores throughout the US.
With nearly 90 percent of the US population living within 10 miles of a Walmart, the company aims to revamp its stores with better layouts, wider product selections, and various technological improvements as
TECHNOLOGY
APPLE GETS SCARY FAST
APPLE’S LINEUP OF MacBook
Pros and iMacs has just got even faster. At a livestreamed event, the company introduced its next-generation family of custom-made processors – the M3, M3 Pro, and M3 Pro Max – alongside a handful of new computers.
The launch’s tagline — “Scary Fast” — is a reference to the unveiling of the next-generation silicon chip series, as well as the seasonal Halloween holiday.
part of its “Signature Experience” initiative, which plans to enhance the customer journey for shoppers.
Among the improvements the retailer has made to its stores are interactive corner displays, larger pharmacies, rooms for nursing parents, QR codes, and digital screens with helpful information for shoppers, as well as a Dollar Shop at store entrances with seasonal products.
TRANSPORT
EUROPEAN JET-SETTING CLEARED FOR LIFT-OFF
JETBLUE AIRWAYS (JETBLUE) has unveiled plans to initiate flights to Dublin and Edinburgh from the US for the first time as part of the carrier’s transatlantic expansion.
A daily seasonal service to Dublin will begin in March 2024 from the airline’s John F. Kennedy International Airport (JFK) hub in New York, as well as from Boston Logan International Airport. Flights to Edinburgh from JFK will then proceed from May 2024.
JetBlue has long planned to service Europe with some of its longerrange jets, a strategy that aims to retaliate against the demand largely controlled by larger competitors.
The new processor will serve as the backbone of Apple’s latest products, enabling faster speeds and more capabilities than ever.
“It will bring a whole new level of graphics to the Mac,” an Apple executive revealed during the launch. “They are the most advanced chips ever built for a personal computer.”
During the detailed presentation, Apple showed how analysis can now be conducted on an M3 device for complex tasks such as DNA sequencing, which can potentially help detect early-stage cancers.
ENERGY & UTILITIES
INDIANA GOES SUNNYSIDE UP
ONTARIO-BASED UTILITY
Canadian Solar Inc. has announced plans to build a new $800 million solar panel factory in southeastern Indiana that will employ about 1,200 staff members once fully operational.
The company has announced it will build the new photovoltaic cell factory at the River Ridge Commerce Center in Jeffersonville, with production expected to begin by the end of 2025 and the plant producing the equivalent of about 20,000 highpower solar panels per day.
Establishing this factory is a key milestone that will enable Canadian Solar Inc. to better serve its US customers with the most advanced technology in the industry.
HOW UTILITIES CAN MITIGATE WILDFIRE RISK
The damaging effects of wildfires in the US are becoming more prominent and disruptive every year.
James Conlin, Product Manager at Sharper Shape, explains how utility businesses can help reduce the risks
Written by: James Conlin, Product Manager, Sharper Shape
Each year, the US is subject to a fresh wave of devastating wildfires with little respite, and history has taught us hard lessons about how powerline infrastructure can spark or contribute to a blaze.
Whilst utilities take these risks very seriously, given the threat to life and property, it is imperative that they continue to find ways to improve preparedness and reduce risk. If utility companies don’t, not only are people
and communities at risk, but the utilities themselves may be imperiled.
For example, shares in Hawaiian Electric Industries fell 40 percent to their lowest level in more than a decade due to the effects of recent fires.
The good news is that there are powerful artificial intelligence (AI) powered technologies that can improve asset maintenance, vegetation management, and reduce wildfire risk whilst delivering commercial benefits.
A HERCULEAN TASK
In the context of wildfires, what responsibilities do utilities have? For example, downed powerlines can become ignition sources when they come into contact with dry vegetation. This critical moment has two sides to the equation: the asset and its environment, and utilities have responsibilities to both.
Regarding the assets themselves, utilities are responsible for ensuring they are fit for purpose and well
maintained. A noteworthy case is a split wooden utility pole that is more likely to fall down in high winds.
In terms of the surrounding environment, utilities spend vast resources on vegetation management, such as cutting back encroaching foliage that could pose an ignition risk if it comes into contact with the power line.
In practice, it means that utilities must dispatch teams to manually inspect its assets for signs of wear and weakness and issue a work order for a repair team to fix any problems.
In parallel, if there are concerns over vegetation encroachment, an arborist team is sent out to inspect and report back with a quote to cut back to specifications.
That initial pre-inspection can cost as much as $800 per mile, in addition to the cost for the actual work order, which is a lot of work and can be expensive.
In conjunction, utility asset maps are frequently inaccurate, which can cause utilities to underestimate
hits to the share price and regulatory fines. Ratepayers also don’t want high operational expenditure reflected in their bills, which are seldom reduced in cases of disaster – repairs must be paid for, and FEMA’s funds are running low.
MIND OVER MUSCLE
A herculean task requires herculean muscle – more inspection teams, more miles, more money, and a more intelligent approach.
This can be achieved with more accurate information, where outdated and incomplete maps of assets must be updated. This means using sensor-equipped helicopters and trucks or fixed wing aircraft to perform data collection missions, which will produce accurate and extensive 3D models of the project, including its surroundings.
save on operating costs associated with asset and vegetation inspection and management. These savings alone will likely recoup the investment made.
Most importantly, utilities will be better capable of reducing wildfire risk caused by suboptimal asset and vegetation inspection and maintenance. This reduces the danger to life and property, and also lowers business risk over time.
Thus, when wildfires do happen, utilities will have a more accurate view of their network to plan immediate responses and repairs.
Ultimately, wildfire risk is business risk, and utilities must do whatever they can to mitigate it. Shareholders, ratepayers, and – crucially – the communities affected deserve nothing less.
the number of poles it has in an area and map its locations inaccurately, sometimes up to hundreds of yards.
This isn’t surprising, with some of these assets dating back to the 1800s and paper records getting lost, so it’s easy for discrepancies of any size to creep into projects.
This introduces huge inefficiencies in inspecting and maintaining the network effectively. There are instances where work crews are dispatched to the wrong location or find a job very different to their scope of work once they arrive.
Considering that there are more than 200,000 miles of high-voltage transmission lines across the US, it is a truly herculean task to stay on top of. As such, utilities must strike a balance between responsible operations, profitability, and respect for the ratepayer.
Any tension between stakeholders evaporates when disaster strikes; shareholders and executives who would rather lower operational expenditure are not well-served by
But much more can be done. The virtual environment can store and manage the geo-spatial content which goes into building a Living Digital Twin (LDT), and can be analyzed by human operators backed up by AI algorithms to identify hotspots for likely asset damage or vegetation encroachment.
Rolling inspection regimes can then be more accurately targeted and enable intelligent prioritization efforts that minimize both cost and risk.
Utilities can go a step further by using an LDT; automated and piloted drones can then fly inspection missions to update the LDT data. Subsequently, trained AI and machine-learning (ML) models can identify asset and vegetation maintenance needs based on changes over time.
This means that utilities can inspect many more miles per day at a fraction of the cost and catch risks earlier whilst dispatching fewer inspection crews.
Equipped in this way, utilities can
ABOUT THE EXPERT
James Conlin is Product Manager at Sharper Shape. He joined the company in 2019, participating in some of the world’s largest unmanned aerial vehicle (UAV) operations, and quickly progressed to become a valued member of the project management team, where he oversaw the planning of operations.
HEALTHCARE FROM HOME
Evolving the boundaries of patient care, CEO and co-Founder of Tachmed, Paul Christie, highlights the company’s transformative technological advances to create at-home and remote diagnoses, making healthcare more affordable and accessible
Writer: Lucy Pilgrim
The last five years have seen an intense uptake in the utilization of telehealth across the world. The US, in particular, has greatly embraced the benefits of digital healthcare and the many aspects of virtual primary care services that telehealth encompasses.
Yet despite this turning point, the healthcare system in North America still struggles to provide universal access to health services due to the effects of the COVID-19 pandemic and the state of the industry.
However, the US’ saving grace is the country’s worldclass university research and the work of university tech offices, which aid in the accessible commercialization of healthcare through industry partnerships. A key example of this is the Veterans Association of America, which has produced instrumental quantitative and qualitative studies to aid accessibility.
“There is so much work to do when it comes to balancing the clear positive impact of easier access to healthcare with the quality of remote diagnosis and treatment,” opens CEO and co-Founder of Tachmed, Paul Christie.
“Therefore, greater deployment of innovative diagnostics at home and in the field, combined with integrated patient treatment and digital care management pathways, will considerably boost positive ratings amongst users of telehealth systems,” he adds.
ACCESSIBILITY AND AFFORDABILITY
As frontrunners in the North American telehealth sector, Tachmed is developing a simple-to-use, digital diagnostic system based on innovative health tech, which will allow people to self-test their conditions from the comfort of their own homes and negate the need for a doctor’s appointment. This brings a new lease of life and versatility to the diagnosis of chronic and contagious diseases.
“With big plans for growth, we believe having a system with cost-effective, easy-to-use devices will massively transform how people access and use healthcare, as well as changing attitudes towards home testing,” Christie highlights.
The device will not only support struggling health systems by reducing waiting lists for test results, but it will also revolutionize the operational workflows for clinicians across primary care services.
Furthermore, it will mean that people in remote locations will be able to access health digitally, where clinics are hard to reach.
Once a test has been carried out by an individual, the Tachmed device instantly delivers accurate data to a healthcare practitioner who immediately has the information they need to diagnose or prescribe medication.
“This means that there is no need for patients to wait weeks or even months for test results, allowing access to treatment much faster. Additionally, clinicians can utilize the diagnostic device in their own clinics to expedite healthcare screening,” explains Christie.
The Tachmed device can also have a monumental positive impact in disaster zones, enabling the ability to test and diagnose people for minor conditions when hospitals are overwhelmed.
“It’s in these situations where we tend to see outbreaks of deadly diseases occurring, as people struggle to get access to clean water and sanitation, so quickly identifying those infected via regular testing could help prevent the situation from spiraling out of control,” he adds.
DIGITAL INNOVATION
In the aftermath of the COVID-19 pandemic, home-testing devices have dominated the healthcare market, each using different methods of testing. Alongside the pandemic and other respiratory conditions, there are also test kits for diabetes and even testing for bowel cancer.
THINK OF IT as a digital health toolbox for health management. Using ground-breaking graphene technology, this intuitive and easy-touse smart health meter captures biomarkers of diseases, then reports electronically through the digital system to the clinician. It supports a wide range of different chips via a single instrument that can be kept in health hubs or patients’ homes. As well as dramatically improving the rates and accuracy of diagnosis, it also collects the big data needed to transform the approach to future healthcare threats.
THE FOUNDING OF TACHMED
It was whilst working in Africa in 2010 as an investment banker that Christie noticed there was a shortage of doctors who were able to reach remote populations. Despite being able to speak to patients, clinicians were unable to effectively diagnose their conditions.
“I quickly realized that mobile technology could have a huge impact, connecting clinicians with communities much faster and quicker than at present. That’s when the idea for Tachmed was born.”
Subsequently, in 2018, Christie partnered with Lord Maxwell Beaverbrook, a seasoned entrepreneur in telecommunications, technology, and healthcare businesses to bring the idea for Tachmed to life.
“I truly believe that a digital device, like the one we are developing, could make healthcare more accessible to everyone through at-home testing, as well as bridging the gap in the digital health ecosystem.
“It will transform the next generation of mobile or remote health services and prove that the possibilities of digital technology are truly endless.”
However, Tachmed goes one step further and is revolutionary in the sense that the test results for a specific condition can be retrieved almost instantly, with the results also shared securely with relevant clinicians. Therefore, should the patient require a prescription, the entire process is quicker and more streamlined.
For example, the company is currently developing an app to work alongside the Tachmed
“THERE IS NO NEED FOR PATIENTS TO WAIT WEEKS OR EVEN MONTHS FOR TEST RESULTS, ALLOWING ACCESS TO TREATMENT MUCH FASTER”
– PAUL CHRISTIE, CEO AND CO-FOUNDER, TACHMED
device, named TachHub, which will be a multi-user app linked to third-party platforms such as electronic health record management systems. This can be fully optimized alongside the TachWorks app as an engine for sharing realtime health analytics.
Therefore, Tachmed’s innovations address a gap in the market for diagnostic devices that are a fast-acting connection between professionals and patients.
“Tachmed’s new system provides a reliable entry point to the new digital health ecosystem and offers frontline capability in real time by processing the patient’s health data,” Christie shares.
To achieve this, Tachmed needed to create a brand-new toolbox of digital diagnostic devices which, once approved by the Food and Drug Administration (FDA), will produce precise data for downstream patient management.
GOING GLOBAL
Tachmed currently has an established commercial presence in New York City, but the business wants to go one step further by cementing plans to establish significant service, production, and R&D in the US as part of its next phase of growth.
Following an initial roll-out across the continent, Tachmed hopes to expand its global presence to Canada, the UK, and beyond.
“The Tachmed device will be launched in the US in spring 2024 before it is rolled out in the UK, so next year is a really exciting time for us.
“Our ambition is to introduce the device across more countries and see the impact it will have worldwide.”
The Tachmed device is positioned at the forefront of MedTech innovation and will significantly contribute to a modern primary health service fit for the 21st century.
Paul Christie, CEO and co-Founder
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Adding to its growing family of regional titles; North America Outlook, Africa Outlook, APAC Outlook, EME Outlook, and sector titles; Mining Outlook and Manufacturing Outlook –Outlook Publishing is proud to announce the birth of a digital magazine and web platform for the healthcare sector.
As organizations worldwide must navigate a new healthcare landscape defined by technological innovation in the wake of the COVID-19 pandemic, now is the time to showcase the strides being taken in this critical sector.
A multi-channel brand, Healthcare Outlook will bring you the positive developments driven by organizations across the healthcare industry through its various platforms. Discover exclusive content distributed through its website, online magazine, social media channels, and dispatches delivered safely to your inbox with a bi-weekly newsletter.
Through this compelling new venture, we intend to foreground the movers and shakers of the industry. To participate as a featured company and join us in this exciting endeavor, contact one of our Project Managers today.
UNLOCKING THE FUTURE OF SPACE
Since it was first established more than a century ago, Lockheed Martin has been at the forefront of innovation and technology. It has come a long way since California-based Glenn L. Martin built his first plane in 1912 and joined forces
with Allan and Malcolm Lockheed, who constructed seaplanes in an old garage.
The company that bears their names is hardly recognizable now – a global security and aerospace organization based in Bethesda,
Across the spreading its aerospace presence young people to have a career
Maryland that employs around 116,000 people worldwide working across the research, design, development, manufacture, integration, and sustainment of advanced technology systems, products, and services.
the pond, Lockheed Martin is wings and forging a huge presence in the UK, offering people the very real opportunity career in a growing industry
Writer: Jack Salter
In keeping with Lockheed Martin’s commitment to innovation and growth, it has also positioned itself as a trailblazer in the world of aerospace. Lockheed Martin’s space credentials are impeccable. Since NASA’s inaugural Viking missions
to Mars in the 1970s, it has participated in every NASA mission to the planet since day
It is against the backdrop of this expertise that it is opening up a whole new world of possibilities in the UK, giving the future workforce the opportunity to be involved in the
UK PARTNERSHIP
Lockheed Martin is not new to the UK – in fact, it’s the absolute opposite. The company has partnered with the UK for 80 years and now employs over 1,600 people across 20 sites, making massive contributions to the UK’s defence, security, and general
Its influence can be seen far and wide over the years, from creating mail sorting technology to helping build the country’s first commercial
A strategic partner with the government, it is working with the UK Space Agency to conduct Northern Europe’s first vertical satellite launch from the recently-approved SaxaVord Spaceport, injecting a commitment to
Lockheed Martin has been aware for some time of the emerging lunar markets, and with that in mind, is working on projects to ensure it is
One of the major challenges of creating permanent outposts on the Moon is finding a way for constant communication with Earth and the growing number of lunar missions.
Lockheed Martin has therefore created Parsec, a game-changing lunar and communications navigations network of small satellites. Working as an orbiting relay network, Parsec will provide coverage and support the needs of lunar missions – and that’s just the start.
Lockheed Martin is currently flying NASA’s OSIRIS-Rex mission, creating the technology which
recently brought back samples to help scientists understand much more about our solar system.
The ultimate goal will be a sample collection on Mars planned for the 2030s, a joint venture between NASA, the Canadian Space Agency, and the European Space Agency.
ECONOMIC BOOST
For Lockheed Martin, the UK is an integral part of its future space developments. It has also made an important decision regarding where the focus of its space enterprises in Great Britain are going to be centered.
Not since the days when car manufacturer Nissan announced that it was going to base its UK manufacturing plant just outside of Sunderland, has there arguably been such an important potential economic boost to the North East.
The company has partnered with Northumbria University, initially investing £630,000 to support the development of skills, research, and technology.
The university has become renowned for its space and solar physics research and has invested heavily to create world class facilities – making it a natural partner to collaborate with Lockheed Martin.
The company is initially set to invest in two strategic projects including finding new ways to transmit power to enable the wireless charging of satellites and for new forms of intersatellite communications, along with sponsoring two PhDs in solar physics.
Northumbria University’s widely recognized expertise in satellite and space technology has without a doubt led to this commitment – one that will have a massive impact.
The collaboration with Northumbria University “demonstrates Lockheed Martin’s commitment to investing in a long-term space industrial base in the UK,” according to Nik Smith, Regional Director of Lockheed Martin Space UK.
“Our plans will grow the UK as a space nation, help it become a science and technology superpower, and contribute to leveling up the economy.”
His words are echoed by Professor John Woodward, Faculty Pro Vice-Chancellor for Engineering and Environment at Northumbria University.
“Lockheed Martin is a global leader in aeronautic, space, and satellite research, partnering with the likes of NASA and the UK and European Space Agencies with whom we already work,” he says.
“We are delighted that Lockheed Martin recognizes the expertise in satellite and space technology within Northumbria University and the potential for the wider North East region.”
GALACTIC POSSIBILITIES
Some of the collaborations are already well underway, with a further investment earlier this year of £150,000 for both Lockheed Martin and the university working on a project that aims to accelerate the delivery of space-based solar power. The aerospace giant is also leading the engineering development for Northumbria University’s satellite communications system – a project that will become the UK’s first university-led space launch.
Combining science and technology, the project will use specialized
photovoltaic cells that will collect and covert laser power into useable power for future space and lunar vehicles.
It’s one of many exciting schemes that bring aerospace opportunities to the heart of the UK, and will hopefully inspire younger generations to recognize a career in space is not just the work of science fiction.
To help ensure that young people pursue these very real career prospects, Lockheed Martin regularly runs space camps engaging with young people and letting them hear from those working in the industry as well as carrying out hands-on activities.
It’s all part of a long-term plan to ensure there’s a workforce readily equipped with the skills and knowledge to help build this important industry in the UK – and meet its demands.
Space may seem like the stuff of dreams, but Lockheed Martin already has the credentials to prove its viability.
It has developed software such as iSpace, giving all of its customers that operate in the space arena the capabilities to protect satellite systems by providing command and control and battle management.
Innovations such as creating the Interface Region Imaging Spectograph (IRIS) on behalf of NASA, so that it was possible to get a better understanding of how energy and plasma move from the sun’s lower layers, are just some of the many unique space-related products and services.
Lockheed Martin has worked with the Israel Space Agency to create AstroRad, anti-radiation vests which help astronauts deal with the very real problem of space radiation, which can cause health problems ranging from radiation sickness to cancer.
Seen as a real game-changer, Lockheed Martin brought its expertise in the deep space radiation environment and the logistics of human space flight to the development of AstroRad to ensure the vests were fit for purpose.
And so the list goes on, with Lockheed Martin opening a whole new world of job opportunities and galactic possibilities.
While anchored in North America, Lockheed Martin is doing what it does best – spreading its considerable wings and ensuring the UK is part of its exciting future.
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Building on the global success of its regional titles – North America Outlook, Africa Outlook, EME Outlook, and APAC Outlook – Outlook Publishing is proud to introduce a digital magazine and web platform dedicated to the manufacturing sector.
As manufacturing organizations worldwide confront unprecedented change, embracing technological innovations and incorporating critical environmental sustainability agendas, now more than ever is the time to showcase the strides being taken in this dynamic sector.
A multi-channel brand, Manufacturing Outlook brings you the positive developments driven by organizations across the global manufacturing industry through our various platforms. Discover exclusive content distributed through our website, online magazine, social media channels, and dispatches delivered straight to your inbox with a bi-weekly newsletter.
Through this compelling new venture, we foreground the movers and shakers of the industry. To participate as a featured company and join us in this exciting endeavor, contact one of our Project Managers today.
REDEFINING LIVE ENTERTAINMENT
Sphere is a next-generation entertainment medium that is revolutionizing the future of live events. A striking addition to the Las Vegas skyline, it is also a model for renewable energy use by entertainment venues around the country
Writer: Jack Salter
The Las Vegas skyline is one of the most recognizable in the US, brilliantly lit up by neon lights, flamboyant fountain displays, and astonishing architectural wonders.
East of the Las Vegas Strip, the cityscape’s most famous and photographed avenue that is home to world-renowned casinos and hotels, there is a bold – and spherical – new landmark that has transformed the skyline.
Part of the Sphere Entertainment Co. portfolio, the first Sphere venue opened in Las Vegas in September 2023 and will host a wide variety of events, including concerts
and residencies from the world’s biggest artists, Sphere Experiences from leading Hollywood creatives, and premier marquee events.
This impressive spectacle has captured worldwide attention for its stunning visual displays and immersive, cutting-edge technologies that enable audiences to share experiences on an unprecedented scale.
Sphere boasts a 580,000 square foot (sqft) fullyprogrammable LED exterior – the largest LED screen on Earth – an unparalleled 360-degree canvas capable of showcasing a wide range of
impactful artistic and branded content to audiences around the world.
The visually spectacular exterior consists of approximately 1.2 million LED pucks, each containing 48 individual LED diodes, capable of displaying 256 million different colors.
DEDICATED SOLAR POWER
As well as being designed as a vivid, eye-catching new landmark on the Las Vegas skyline that redefines immersive live entertainment, Sphere was also created from the outset with sustainability in mind and sets a new industry standard when it comes to renewable energy.
The venue’s awe-inspiring exterior and interior LED screens, for example, utilize the most energy-efficient lighting available today, whilst Sphere’s advanced distributed heating and cooling system avoids wasteful reheating.
Sphere’s data centers have additionally been designed to conform to state-of-the-art, energy-efficient hot-aisle
containment strategies and in-row cooling.
A 25-year agreement with NV Energy, the primary electric utility in Nevada, has also been submitted by Sphere Entertainment Co. which, if approved by the Public Utilities Commission of Nevada, will provide the highest amount of dedicated solar power available to Sphere.
It is also maximizing the amount of available green power serving the venue as part of the agreement, by using a dedicated renewable and battery storage resource being developed by NV Energy.
Sphere will voluntarily acquire certified renewable energy credits for any portion of electricity that is not derived from renewable resources, fully mitigating the impact of all non-renewable power sources and emissions resulting from the creation of electricity for Sphere.
Based on its forecasted usage, Sphere Entertainment Co. estimates that approximately 70 percent of the venue’s power will be derived from dedicated solar and battery resources.
In October 2023, Sphere Entertainment Co. also announced that energy-efficient amplification technology leader, Powersoft, has contributed immersive haptic technology and cutting-edge amplifier solutions used in Sphere.
Powersoft’s energy-efficient amplifier technology made it the perfect partner to help achieve Sphere’s sustainability goals without compromising on audio or haptic quality.
The technology is integrated within the venue’s 10,000 revolutionary haptic seats, which were first utilized during Darren Aronofsky’s Postcard from Earth.
As part of Sphere Immersive Sound, it also powers the world’s most advanced concert-grade audio system with maximum energy efficiency.
Developed specifically for the venue’s unique curved interior, Sphere Immersive Sound is powered by 167,000 amplification channels provided by Powersoft’s compact, ultra-efficient 16-channel amplified solutions integrated into the HOLOPLOT X1 audio system (shown left).
Sphere Immersive Sound has set a new benchmark in every aspect of live audio, and tens of thousands of spectators have already been immersed in its crystal-clear, individualized sound.
HOLOPLOT X1 leverages Powersoft’s energy-efficient innovations, including Power Factor Correction (PFC) and Class-D Pulse Width Modulation (PWM), two technologies that have directly reduced the environmental impact of the audiovisual industry.
The benefits of PFC technology adoption, for example, include a lower carbon footprint and energy savings of approximately 40 percent compared to traditional amplifiers without PFC for the same output.
PWM, meanwhile, transforms energy drawn from the mains at Sphere into usable power that recycles the reactive energy produced by its loudspeakers.
An audiovisual wonder that ignites the senses, Sphere is redefining the future of live entertainment whilst minimizing its environmental impact.
All photography within article
Sphere Entertainment
SPOTLIGHT ON ECONOMIC DEVELOPMENT IN THE US VIRGIN ISLANDS
The US Virgin Islands in the Caribbean primarily depends on tourism. However, as it seeks to diversify its economy and grow other industries, we take a closer look at mixing business with paradise
The US Virgin Islands (USVI) is one of the planet’s most picturesque places to conduct business. The natural environment has panoramic views, silky beaches, world-class resorts, and oceanside golf courses spanning three large islands - St. Croix, St. John, and St. Thomas - and around 50 small islets and cays. Over the centuries, the USVI has been ruled by the
English, Dutch, French, Spanish, Knights of Malta, and Danes. In the days of the Danish West Indies, before the US purchased the islands in 1917, sugar plantations and other crops such as cotton and indigo were its main revenue. After strict labor laws were introduced, many planters abandoned their estates, causing the population and economy to fall. Numerous natural disasters followed this in the late 1800s, worsening the situation.
However, by 1970, the economy was boosted due to a boom in manufacturing and tourism, which experienced a further increase in the 1990s. New hotels, shops, and restaurants were built to accommodate the influx of people; in turn, this led to more jobs and increased immigration, which saw the population grow. Indeed, since the late 1400s, people have made the USVI their home, which is reflected in its culture, history, and heritage.
Today, almost two million tourists visit the USVI annually;
services and IT. The USVI also has a Marine Development Initiative with a mission to unify the various marine-related businesses to achieve maximum efficiency of operations. It aims to accomplish the utmost economic impact by supporting every sector in the marine community and new marine infrastructure initiatives.
The newest economic addition is the USVI trade zone on St. Croix’s south shore, known as the gateway to the world. Tax benefits in the USVI trade zone include up to 20-year exemptions for 90 percent of corporate and personal income tax and 100 percent of customs duties, excise tax, gross receipts, and property tax. The zone boasts over 300 acres of relatively flat greenfield space with electrical, water, sewer, fiber optics, and telephone utilities already on site, alongside deep-water ports and warehouse space directly in the Henry E. Rohlsen Airport area.
Furthermore, there is a high standard of living in a relaxed Caribbean island atmosphere with tropical weather patterns, abundant business investment opportunities, and robust business tax incentives with
THE USVI FACTS AND FIGURES
• The manufacturing sector mainly focuses on rum distilling, oil refining, electronics, and jewelry.
• The local government is the USVI’s single largest employer.
• Population of over 100,000.
• The currency is USD.
• An educated and trained workforce of more than 43,000 individuals.
• Key markets include the Caribbean Basin, South America, and North America, totaling nearly one billion customers.
service-oriented industries are the predominant source of economic activity alongside trade, accounting for nearly 60 percent of the country’s gross domestic product (GDP). The territory has one of the highest incomes per capita in the Caribbean, thanks in part to the USVI tourism industry.
Top exports for the USVI include jewelry, parts of precious metal, diamonds (worked but not mounted), and petroleum. Many industries depend on tax concessions, and as the USVI is an independent customs territory from the mainland US, it primarily operates as a free port. Furthermore, with a highly productive, available, and trainable workforce, the USVI has a history of industrial and service experience.
Alongside advanced manufacturing, tourism, and hospitality, the economic landscape includes financial
property protected by US laws and courts. Within US jurisdiction, the USVI is in a unique geographical position to support traditional and emerging industries. Direct flights to New York, Miami, Washington state, and Washington DC provide a landscape for “America’s Paradise” to possess a competitive advantage for starting, growing, or relocating companies.
Moreover, although it is an ideal tourist destination, the USVI has even more to offer residents, including an integrated education system, advanced healthcare, abundant recreational activities, a dynamic culture, and myriad business opportunities.
HINTERVIEW: VIRGIN ISLANDS ECONOMIC DEVELOPMENT AUTHORITY (USVIEDA)
Wayne L. Biggs, Jr., CEO of USVIEDA, discusses its role in developing the USVI economy and growing its industries with plans for the next generation of residents
eadquartered in St. Thomas, USVIEDA highlights targeted high-growth industry areas. It develops workforce programs to align skilled and unskilled employees with these sectors.
USVIEDA’s initiatives include the Enterprise Zone Commission (EZC), created to enable financial development in designated towns and communities that were once economically vibrant and administer the trade zone program. Also housed within USVIEDA is the
Economic Development Commission, which administers tax incentives to attract business investment to a broad range of industries and specialized programs for hotel development and entertainment ventures.
In the following decades, USVIEDA wants to target industry sectors such as agribusiness, coastal and ocean resources, health sciences, light manufacturing, professional and technical services, renewable energy, research development, and VI-style tourism.
Wilfred “Bomba” Allick Port and Transshipment Center in the South Shore Trade Zone. The length of the dock is 1,000 feet. It can berth vessels with drafts up to 30 feet
North America Outlook (NA): Can you talk us through the origins of USVIEDA, its inception, and its initial vision?
Wayne L. Biggs, Jr. (WLBJ), CEO: USVIEDA is a semiautonomous government agency created by legislation in 2001 to bring several government economic development entities under one umbrella to improve efficiencies and effectiveness. This agency takes a holistic approach to economic development to grow the economy, create jobs, generate wealth, and improve the quality of life for the residents of the USVI. It unifies the functions of its four core units to offer tax incentives that foster increased investment in the USVI, financial and technical assistance to help start and grow small businesses, community development tools to revitalize distressed neighborhoods and communities, and affordable commercial space at our industrial parks. In short, USVIEDA offers wraparound services to help our local business community flourish.
CEO Wayne L. Biggs, Jr. presenting about the territory and incentive programs to potential investors at the Caribbean Hotel & Resort Investment Summit (CHRIS) in Miami, Florida in May 2023
NA: What are the key industries in the USVI at the moment?
WLBJ: In 2021, Vision 2040, the territory’s 20-year economic development strategy, was released. As a result of that strategy, Vision 2040 identified eight target industry sectors for which USVIEDA is actively seeking investment. These sectors include agribusiness, coastal/ ocean resources, health sciences, light manufacturing, professional/tech services, renewable energy, research and development, and VI-style tourism. This communitybased initiative, led by USVIEDA, was the first time in the USVI’s history that a comprehensive long-term strategy for economic resiliency and prosperity was plotted with the involvement of all facets of the territory’s stakeholders— public, private, and non-profit organizations, current residents, Virgin Islanders living abroad, and a range of age groups from young students to senior citizens. A copy of the Vision 2040 Plan can be found here
NA: What are USVIEDA’s biggest challenges, and how do you propose overcoming them?
WLBJ: Some infrastructural improvements are necessary, particularly within the energy sector, to increase reliability and decrease costs. The territory is in the process of actively seeking ways to rely more on alternative forms of energy. In fact, one of the aspirational goals of Vision 2040 is that renewable energy sources will represent 75 percent of total energy consumption by 2040, a significant increase from the one percent they currently represent.
NA: What trends shape and transform the USVI’s economic development?
WLBJ: The USVI is a major tourist destination, so tourism remains the main economic driver of the islands. That sector, however, changed a bit during the COVID-19 pandemic when the USVI had banner years that saw an uptick in tourism-related activities since other destinations
were closed or under stricter regulations. There was an increase in charter boats that docked in the USVI, and many who had never visited our territory before booked flights here for extended stays in the hotels and with Airbnb, since the cruise lines had essentially ceased operations during that time.
Despite these positive developments in the tourism sector, the USVI is seeking to diversify its economy. Our community expressed a great interest in agriculture and food security during the Vision 2040 research process. There are plans underway through our agency to open agro-processing centers and food incubators to grow the USVI’s local consumption and exports of food products. Other areas where the USVI can easily grow are in financial and professional services. In fact, most companies that participate in our Virgin Islands Economic Development Commission (VIEDC) tax incentive program are within that sector.
Our economy, particularly in St. Croix, has the potential to grow in transshipment, light manufacturing and assembly, warehousing, and marine. Two factors make us strategically positioned to excel in these areas, one of which is the permanent Jones Act exemption in this jurisdiction that allows foreign flag vessels to move
Charlotte Amalie, St. Thomas with cruise ships in the background
An employee in the office at Alpine Group USVI, LLC, a designated services business providing investment management, advisory, and equity trading services, which receives VIEDC tax incentives
Employee of Seven Seas Water Corporation (USVI), a company that receives VIEDC tax incentives. It provides utilities - reverse osmosis water purification services
O’Neill & Associates, LLC
between ports in the USVI and US. The other factor is the recent designation of a special economic zone — or trade zone — on the south shore of St. Croix, where eligible companies with qualified activities can take advantage of up to 20 years of tax incentives. All these factors, coupled with our proximity to key markets, give the USVI the advantage to potentially become a logistical and transshipment hub of goods throughout the Caribbean and North, Central, and South America.
NA: What does the USVI offer its residents or anyone considering relocating their business? Is there anything you would like to highlight or promote?
WLBJ: USVIEDA administers a mix of attractive tax incentive programs sanctioned by the US government to businesses that want to start, expand, or relocate their operations to the USVI. Under our VIEDC tax incentive program, participants can receive a 90 percent reduction in their corporate and personal income taxes and pay only one percent in customs duties for up to 20 years in St. Thomas or St. John or up to 30 years in St. Croix. They can also seek to extend these tax incentives should they meet program requirements. Our newest tool, the South Shore Trade Zone Program (SSTZP), offers similar incentives for 20 years to encourage more light manufacturing and
“THIS AGENCY TAKES A HOLISTIC APPROACH TO ECONOMIC DEVELOPMENT TO GROW THE ECONOMY, CREATE JOBS, GENERATE WEALTH, AND IMPROVE THE QUALITY OF LIFE FOR THE RESIDENTS OF THE USVI”
– WAYNE L. BIGGS, JR., CEO, VIRGIN ISLANDS ECONOMIC DEVELOPMENT AUTHORITY
assembly, transshipment, and other industrial activities in a specific zone of St. Croix that includes a 10,000 foot (ft) runway airport, 30ft port draft seaports, and over 300 acres of green space for development. However, SSTZP completely exempts participants from customs duties. Other pluses of doing business in the USVI are the “Made in the USA” label that can be placed on manufactured products and assembled items based on the value added in the manufacturing or assembly process and the permanent Jones Act exemption.
As a US jurisdiction, the USVI also participates in
federally-funded programs, like the State Small Business Credit Initiative (SSBCI) program, which offers collateral support and loan guarantees to eligible local businesses that may want to buy equipment, construct space, expand operations, or otherwise improve their organization. This year, the USVI was awarded over $57 million in SSBCI funding to assist local businesses.
NA: How do you see USVIEDA developing over the next five years?
WLBJ: Over the next five years, I envision USVIEDA shaping and executing more economic development strategies by seeking to meet the community’s needs. This can be accomplished through partnerships with public and private entities, seeking more grant funding to implement significant projects in our neighborhoods and towns, or enhancing our industrial parks, particularly at our St. Croix facility, which is in the South Shore Trade Zone and has ample green space. On the financing side, USVIEDA may be able to assist with larger-scale projects because of the SSBCI program, and we have recently ventured into a new arena by administering gap financing to first-time homebuyers. As always, we will continue to assess if our resources are being optimally used to fulfill our mandate of fostering a more resilient economy in the USVI.
Pinnacle Services provides workforce solutions to meet the mission-critical needs of our clients in the Oil & Gas, Nuclear Power, Petrochemical and Government industries. We provide engineering, procurement, construction, commissioning, operations, maintenance, accounting, training, employee screening, health and safety and management support. pinnaclevi.com
NA: What are the goals and priorities of USVIEDA, and what strategies will you employ to facilitate or implement them?
WLBJ: The overarching strategy for economic development in the Territory is Vision 2040. USVIEDA is also currently formulating strategies for foreign direct investment (FDI) and the trade zone, using Vision 2040 as a guide. Therefore, USVIEDA’s focus will be on executing the goals of Vision 2040 and the strategies for FDI and trade to increase investment in the USVI in the eight above-mentioned target industries. We will leverage our attractive tax incentives, business-friendly environment, and infrastructural assets to promote the USVI as a premier destination for commerce.
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MOVING THE WORLD
We speak to Rob Walpole, Vice President of Delta Cargo, about how the company reaches hundreds of destinations and carries thousands of shipments a day while offering first-class operational performance and customer service
It is undeniable that everything is seemingly moving faster these days, and shipping is no exception.
With the rapid globalization of today’s world, the safe and reliable transportation of goods worldwide is of paramount importance to the global economy.
The impact of the cargo and logistics industry has far-reaching international effects that influence each and every sector.
A longstanding player in this key industry is Delta Cargo, paving the way for innovation and growth alongside its time-tested reliability and exceptional standards for service excellence.
With a history that spans nearly a century, Delta Cargo has worked tirelessly to build a reputation for world-class handling, efficient operations, and speedy processing, regardless of the type of cargo.
Rob Walpole, Vice President
DELTA CARGO’S COMPREHENSIVE PRODUCT PORTFOLIO
Aside from general cargo, the company offers tailored services to support unique needs, including:
TIME-SENSITIVE – DASH and Express product lines offer expedited shipping at various service levels. DASH Critical is often used to ship organs and critical medical products.
TEMPERATURE-SENSITIVE
– Pharma and Fresh product lines offer specialty handling and temperature-controlled facilities for goods such as pharmaceuticals, seafood, and produce.
HIGH-VALUE AND VULNERABLE –
The Safe product line offers special handling for goods requiring extra care and security, like artwork, antiques, or jewelry.
LIVE ANIMALS – Specially trained ground handlers offer personalized care for a range of commercial animal shipments, such as birds, live fish, and exotic animals.
The company provides top-notch cargo services and specialized handling for a variety of customer needs, transporting everything from fresh flowers to life-saving pharmaceuticals and organs for transplant via Delta Air Lines’ (Delta) extensive network.
With the air cargo industry cemented as a key component of the fast-paced global economy now more than ever, Rob Walpole, Vice President of Delta Cargo, delves into the ways the company continues to evolve its business, leveraging the great opportunities technological development can offer to progress the industry, while still remaining true to its origins by ensuring that its customers and the safety of their products are always at the forefront.
GETTING TO KNOW DELTA CARGO
Walpole has been a part of the Delta Cargo team since 2019 and is
responsible for the growth, profitability, and operational performance of the industry-leading business.
A native of Australia, Walpole has an extensive and diverse experience within the supply chain industry. He spent the first part of his career in a variety of manufacturing and supply chain leadership roles in the downstream energy business at Exxon Mobil, spurring his interest in the supply chain industry. Located in Singapore for eight years, he led the Asia-Pacific logistics and supply chain business for BAX Global, and then DB Schenker. Walpole enjoyed an 11 year tenure with DB Schenker, with roles including CEO of Schenker, Inc., the $2.4 billion, 10,000-person US subsidiary of the company.
Prior to joining Delta Cargo, he was Senior Vice President of DP World, a Dubai-based global port operator, where he ran their $2 billion global logistics business.
Given this experience, Walpole is very familiar with the cyclical nature of the supply chain industry and the challenges this brings, and he possesses significant knowledge of its many intricacies.
“This is an incredibly exciting space to be in; there is always something changing and lots of room to adapt and innovate,” he opens.
Industry players are always trying to anticipate and react to the various global economic trends that have a widespread impact on supply chains and the actions that companies need to take in response. Currently, this includes an increase in manufacturing near-shoring and more concentration in Southeast Asia and other new markets.
Retail trends, such as the continued growth of the e-commerce sector and growing customer demand for two-day shipping, have required that the industry make changes in order to meet customer expectations.
Furthermore, like any industry, the air cargo business is highly impacted by technology developments, including an uptake in third-party platform usage, the need to deliver increased visibility and tracking to end-customers, and the continued need to simplify processes and improve efficiency.
As with many other global sectors, the COVID-19 pandemic was a challenging and unique time for those working in the supply chain business. Huge spikes in demand, manufacturing and supply disruptions across the globe, and the cratering of overall transportation capacity (particularly in the air freight sector) all led to shifts in the traditional modes of transport utilized by companies to ship their products.
“We played a huge part in the shipment of critical goods during the COVID-19 pandemic, including being the first US passenger airline to launch cargo-only flights during this turbulent period and one of the airlines
that supported the global vaccine distribution, transporting millions of vital doses worldwide,” he explains.
Demand and capacity have been rebalancing throughout 2023 after such a large disruption, and there have been logical impacts on the market.
“During the pandemic, we saw customers moving things via air freight that hadn’t typically moved via this mode – refrigerators, paper products, and similar commodities that would usually move via ocean freight. The logical consequence of inventory rebalance is that a more usual commodity split between air and ocean freight has been restored,” Walpole adds.
Additionally, some sectors that did not previously leverage ocean transport, such as the technology sector, have begun to move their goods via this mode. There is also still significant growth in freighter capacity in the market, which is expected to normalize come 2024.
ASSURING THE SAFETY OF THE LIVES WE SERVE
CANINE CARGO SCREENING
Domiciled at their 75,000 square foot corporate operations and training center in Opelika, AL, Global K9 Protection Group, LLC (GK9PG) was the first company approved by the Transportation Security Administration (TSA) in 2018 to begin providing Certified Cargo Screening Facility - K9 services (CCSF-K9) services. Since their initial TSA approval, GK9PG has grown to be the largest provider of 3PK9 services focused on providing a 100% compliant service while delivering industry leading economic value to their customers. GK9PG is a value based canine security company founded and managed by U.S. Military Veterans and Air Cargo Experts. GK9PG is on the forefront of delivering CCSF-K9 services under the guidelines of the TSA 3PK9 - C program, CCSP - K9 program, in alignment with TSA CCSP 49 CFR Part 1549.
GK9PG maintains a national footprint that includes over 400 TSA Certified CCSF - K9 teams nationwide covering 130+ clients across 35 states, 33 major airports,
and 387 facilities. This includes direct support to 14 Airlines, indirect support to 25 Airlines through their 14 Ground Handling Agent (GHA) clients, and 44 Freight Forwarders. GK9PG currently has 19 national locations with explosive bunkers to support training requirements with additional locations designated for external support and training.
Through their Aviation Services division, GK9PG - AS provides Authorized Representative (AR) services performed by their dualtrained CCSF - K9 handlers. Handlers are qualified as authorized representatives of their clients to conduct physical search, explosives trace detection (ETD), and X-ray screening alongside CCSF-K9 services. This unique layered approach allows K9 teams the ability to clear K9 alarms through secondary screening methods and perform many of the administrative functions of the regulated entity.
LITHIUM-ION BATTERY
CANINE CARGO SCREENING
In their continued quest to provide solutions at the forefront of industry and client needs, GK9PG implemented lithium-ion battery screening services in 2023. It is widely known across the air cargo industry that lithium-ion batteries pose an explosive risk when not packaged or shipped properly, and as a result the FAA has warned against transporting pallets of lithium-ion batteries in the cargo holds of planes.
In addition to the primary explosive risk, a secondary issue associated with transportation of lithium-ion batteries is undeclared, undocumented, or counterfeit goods. Counterfeit lithium-ion batteries pose a greater risk due to being manufactured under unregulated conditions, using minimum standards, from inferior materials.
GK9PG utilizes a training methodology proven and validated by the U.S. Department of Defense, and only uses safe and commercially developed lithiumion training aids to ensure the safety of their K9 teams and that canines meet and exceed the strict criteria that must be met throughout their initial training and annual recertifications. GK9PG’s lithium-ion detection creates an additional layered approach in their canine detection solutions which can be implemented independently or alongside existing cargo screening services.
REMOTE SCREENER SUPPORT
GK9PG’s 24/7/365 Remote Screener Support (RS2) service connects client’s remote cargo screeners with accomplished GK9PG bomb technicians comprised of current and former military and law enforcement trained personnel. Leveraging their Globalview platform, RS2 services provide immediate notification of an event/alarm while allowing users real-time visibility into the client’s screening facility during the event, allowing for quick expert decisions to be made at the onset of a critical incident helping prevent unnecessary evacuations due to screeners misidentifying or misinterpreting an unusual or suspect item.
GK9PG HISTORY
2018 - First Approved for CCSF-K9 20 Employees 2019 - Commercial Services
COMMERCIAL SERVICES
In addition to CCSF-K9 services, GK9PG also operates a Commercial Services division delivering specialized Dynamic K9s for detecting and responding to the presence of explosives and firearms in physical environments. Their success is a direct result of bringing together world -class canine professionals, explosives subject matter experts, and venue security specialists creating a united effort that delivers best-inclass handlers and canines to meet industry demands. With a focus on public safety, GK9PG is actively contracted with the most iconic brands across the parks & attractions, professional sports, entertainment, transportation, and maritime industries.
In the wake of the Uvalde, Texas school tragedy, GK9PG embarked on a mission to improve school safety through their Paws on Patrol School Safety Program. Developed in partnership with Auburn High School in Auburn, Alabama and John Horn High School in Mesquite, Texas, the program quickly spurred a deployment in schools across the country. The success of Paws on Patrol led to the implementation of parallel services in hospitals nationwide called Paws+.
MCH Aviation Holding Australia:
Your Trusted GSSA Partner for Delta Cargo in Australia and New Zealand
In the dynamic world of air cargo logistics, partnerships matter. They are the lifelines that connect global enterprises with the world, enabling businesses to transport goods seamlessly, efficiently, and with unwavering reliability. At the heart of this intricate web of connections stands a remarkable alliance – the partnership between MCH and Delta Cargo.
A Symbiotic Partnership for Success
MCH, as the General Sales and Service Agent (GSSA) for Delta Cargo in Australia and New Zealand, represents a partnership that’s more than just a business affiliation. It’s a strategic collaboration founded on shared values, common goals, and a commitment to delivering excellence in cargo solutions.
Global Reach, Local Expertise
Delta Cargo, a renowned leader in the global air cargo industry, has built a reputation for its extensive international network. With connections that span six continents, Delta Cargo is an undisputed heavyweight in the field. This extensive global reach is seamlessly complemented by MCH’s local expertise. As a trusted GSSA, MCH intimately understands the unique intricacies of the Australian and
New Zealand market. This partnership ensures that clients receive the best of both worlds – a global network and insights that cater to their specific needs in Australia and New Zealand.
Reliability and Punctuality
The partnership is underpinned by a shared commitment to reliability and punctuality. Time-sensitive cargo demands a level of precision and dependability that is second to none, and MCH and Delta Cargo are dedicated to meeting this challenge head-on. Together, they offer a cargo experience characterised by timeliness and trustworthiness, ensuring that cargo arrives at its destination as scheduled.
Security and Safety as Priorities
The safety and security of cargo are paramount concerns for both MCH and Delta Cargo. Robust security measures and SOPs are in place in line with TSA requirements to safeguard every shipment. This unwavering focus on cargo security provides peace of mind to clients, knowing their goods are in the most secure of hands.
Dedicated Customer Service
The true hallmark of this partnership is a commitment to client satisfaction. The dedicated team of MCH stands ready to assist clients, providing personalized service to cater to their unique cargo requirements. It is a partnership that values the strength of relationships, building connections with clients that endure. The partnership between MCH and Delta Cargo is more than just a business
partnership; it is a promise of excellence, a pledge of reliability, and a commitment to delivering world-class cargo solutions. This partnership is your gateway to a world of possibilities in air cargo logistics. MCH and Delta Cargo are here to empower your cargo journey, connecting you with the world and ensuring your goods reach their destination with efficiency and care. In the realm of air cargo logistics, this partnership is where success takes flight. MCH and Delta Cargo: Your Trusted Allies in the World of Cargo Excellence.
+61 3 8318 5100
With the rebound of air passenger traffic, the traveler load factors are at historic highs, making the management of aircraft belly space more complex than ever, and Delta Cargo is facing the challenge head-on.
DELTA AIR LINES
Delta expects to serve nearly 200 million travelers this year, operating more than 4,000 daily flights to more than 280 destinations on six continents (as of September 2023).
Within the broader Delta enterprise, the Delta Cargo division transports various goods around the world to support the global supply chains of its customers.
Delta Cargo is known in the industry as a belly operator, which means it does not operate a dedicated freighter network of flights, but instead leverages the space available in the belly space of Delta’s passenger aircraft. Prior to the pandemic, nearly half of all international air cargo
“EVERYTHING
WE DO IS CENTERED AROUND THE GOAL OF BEING THE BEST-IN-CLASS CARRIER FOR OUR CUSTOMERS AND OUR STAKEHOLDERS. WE ARE CONTINUALLY INVESTING ACROSS DIFFERENT AREAS OF OUR BUSINESS TO IMPROVE AND EXPAND ON OUR CAPABILITIES TO BETTER SERVE OUR CUSTOMERS AND BE THEIR SHIPPING PARTNER OF CHOICE”
– ROB WALPOLE, VICE PRESIDENT, DELTA CARGO
by weight moved via the belly of passenger planes, according to IATA.
This business model brings incremental revenue to Delta’s bottom line without additional costs of operating separate flights.
“Cargo is an important piece of Delta’s long-term revenue diversification strategy, and the company is focused on investing and
growing in this space,” comments Walpole.
The dedicated cargo network planning team works hand-inhand with their counterparts on the passenger side to ensure that decisions on the company’s network and fleet strategy take into consideration the needs of cargo customers and market trends.
This multi-faceted approach requires significant cross-collaboration between the company’s divisions to ensure strategic decisions support the airline’s business as a whole. To provide access to an even more expansive network for its customers, Delta Cargo also facilitates line haul trucking to and from its hubs and other stations in its network, using both exclusive-use vehicles (EUVs) and less-than-truckload (LTL) options, providing customers with more options to move their goods more efficiently around the world.
BEGINNING WITH FRESHLY PICKED MUSHROOMS
Delta Cargo started as a domestic mail carrier with the first mail shipment in 1934. It then expanded
to regularly scheduled air cargo services in 1946, with the first items shipped being freshly picked mushrooms.
Today, Delta Cargo is made up of 2,100 people worldwide within the broader Delta enterprise. On average, it transports 2.2 billion cargo ton-miles annually, and in 2022, it carried an average of over 3,000 shipments per day across Delta’s global network.
The company serves three primary types of customers, with freight forwarders making up the largest segment. These logistics companies help manage supply chain operations for their business-to-business (B2B) clients and facilitate the movement of nearly any kind of client shipment all over the world via various modes
of transport. Specialty freight forwarders move goods for specific industries, like equipment for professional sports games, concerts, and other productions. Traditional parcel shipping companies also rely on Delta Cargo to move larger freight and time-critical goods.
Additionally, there are direct customers, many of whom who use Delta Cargo’s specialty product lines to ship items that require special handling and care, such as pharmaceuticals, fresh produce, live animals, or high-value goods such as jewelry or diamonds.
The final main customer segment is air mail, which includes traditional postal services who utilize Delta Cargo to deliver letters and packages around the world.
Revolutionizing Logistics: The Unseen Power of Real-Time Payment Reconciliation
In the fast-paced world of logistics, where efficiency is the key to success, one often overlooked obstacle hampers the seamless flow of operations— the reconciliation of payments. In an industry driven by precision and timing, the current state of reconciliations acts as a bottleneck, slowing down the entire logistics workflow. Astonishingly, nearly 40 percent of invoices in the logistics sector contain errors, a statistic that should not be taken lightly. These errors, ranging from incorrect quantities to misapplied fees, can result in delays in accounts payable and receivable, stretching from 30 to a staggering 120 days. The traditional approach to payment reconciliation involves a manual and timeconsuming process that relies heavily on human scrutiny. The complexity of logistics transactions, involving multiple parties, diverse services, and a plethora of invoices, makes it susceptible to errors. As a result, disputes and discrepancies often lead to extended payment cycles, strained relationships between shippers and carriers, and an overall inefficiency that trickles down the entire supply chain.
enhancing transparency, efficiency, and trust among all stakeholders.
One of the primary challenges faced by the logistics industry today is the sheer volume and complexity of transactions. As goods traverse the globe, they leave behind a trail of invoices, each representing a crucial step in the supply chain. The implementation of automated invoice systems equipped with AI technology holds the key to unraveling this complexity. These intelligent systems can swiftly scan, analyze, and cross-reference invoices against predefined parameters, instantly flagging errors and discrepancies. Real-time reconciliation is not merely a theoretical concept; it is a tangible solution to a problem that has long plagued the logistics industry. The integration of AI into the invoicing process enables the system to learn from historical data, continually improving its accuracy in identifying potential errors. This self-learning capability reduces the likelihood of repetitive errors, allowing logistics companies to operate with increased reliability.
The Future is Not So Far Away
The future of logistics, however, holds the promise of a revolutionary transformation through the implementation of real-time reconciliation powered by cutting-edge technology. Imagine a logistics landscape where automated invoice systems and artificial intelligence (AI) collaborate seamlessly to identify errors in real-time, streamlining communication and dispute resolution between shippers and carriers. This shift from a reactive to a proactive approach is poised to redefine the industry,
Furthermore, the advent of realtime reconciliation will redefine the communication dynamics between shippers and carriers. Currently, dispute resolution can take days, if not weeks, as parties engage in back-and-forth exchanges of emails and phone calls. With the implementation of automated systems, disputes can be identified and settled within hours, if not minutes. The result is a logistics ecosystem that operates with unprecedented agility, where disputes are addressed swiftly, preventing any significant disruption to the supply chain.
The Impact of The Logistics Ecosystem Redefined
The impact of real-time reconciliation extends beyond the immediate benefits of error reduction and faster dispute resolution. Shippers and carriers will experience improved cash flow, as payments are processed without unnecessary delays. This, in turn, will strengthen business relationships, as trust is built on the foundation of timely and accurate financial transactions. The implementation of such advanced technologies will also enable logistics companies to allocate resources more efficiently. The time and effort currently invested in manual reconciliation processes can be redirected towards strategic planning, optimization of routes, and overall improvement of operational efficiency. Realtime reconciliation is not just a solution to a problem; it is a catalyst for positive change throughout the logistics industry. As we embrace the era of real-time reconciliation, it is essential for logistics companies to invest in technology and adapt to this paradigm shift. The benefits of increased efficiency, reduced errors, and enhanced collaboration between shippers and carriers are too significant to ignore. The future of logistics lies in the hands of those willing to embrace innovation and leverage the power of real-time reconciliation to propel their operations into a new era of excellence.
Unprecedented Efficiency
In conclusion, the next forefront in logistics is not a new mode of transportation or a revolutionary packaging solution; it is the often-underestimated power of real-time payment reconciliation. By harnessing the capabilities of automated invoice systems and AI technology, the logistics industry has the potential to overcome the challenges posed by manual reconciliation processes. The future promises a logistics landscape where errors are minimized, disputes are settled swiftly, and the entire supply chain operates with unprecedented efficiency. It is time for the industry to embrace this transformative shift and unlock the true potential of real-time reconciliation. Learn more about how PayCargo and its Premium Integrations streamlining your Accounts Receivable and Payables for maximum efficiency so that your business can focus on what matters most.
It is of significant importance to Delta Cargo that it enlists the expertise needed to transport every type of cargo in a best-in-class manner. As a prime example, the team in charge of managing the transportation of live animals includes an experienced veterinarian. With this extensive knowledge of the needs and intricacies of transporting live animals, the company is able to achieve daunting tasks such as safely moving large quantities of live baby chicks across the country.
Delta Cargo is the first US global passenger carrier to receive IATA’s Center of Excellence for Independent Validators (CEIV) Pharma certification, a high distinction of pharmaceutical handling standards that is critical for operators aiming to serve the sensitive needs of the pharmaceutical industry.
“We know that sometimes the details matter most, and that the difference in a few degrees can save
lives when it comes to delivering temperature-sensitive shipments. That’s why we invest in compliance with the highest industry standards to safeguard product integrity,” Walpole notes.
COMMITMENT TO OPERATIONAL EXCELLENCE
Delta Cargo customers already benefit from Delta’s superb operational reliability – the company was recognized as North America’s most on-time airline in 2022, a position it has held over the course of many years in the recent past.
“A key priority for us has been to match Delta’s worldclass performance and the high quality service provided to our passengers with the same level of service predictability for our cargo customers.” says Walpole. “Our operational reliability and customer service are the foundation of our reputation and success.”
The company is moving the needle when it comes to on-time delivery performance, ensuring reliable freight delivery across its global network.
This is exemplified by Delta Cargo’s improvements in its on-time performance metrics. For example, the company currently boasts the highest rating of any belly carrier airline year-to-date according to IATA’s standard industry measure (NFD) and has improved its performance over the prior year.
With all the moving pieces involved in the supply chain, things don’t always go exactly as planned. When issues arise, Delta Cargo is committed to having the best proactive resolution processes in the industry.
“The most critical thing our customers want to know when something doesn’t go as planned is: ‘what do we do, and how do we communicate back to our own customers?’” Walpole notes. “We prioritize solving any issues that arise,
DELTA CARGO’S NETWORK AND FLEET
NETWORK – Delta Cargo has over 200 cargo stations worldwide, including 11 domestic hub stations and two key international stations managed by Delta partners. On the ground, Delta Cargo also offers approximately 200 scheduled trucks on average per day, connecting nearly 300 city-pairs around the world.
FLEET – Delta continues to receive new A350-900s and A330-900neos, as these aircraft are becoming the mainstays of the company’s widebody fleet due to their high capability and fuel efficiency. Delta Cargo works incredibly closely with the fleet team, as well as the widebody passenger planning group, to ensure both sides are aligned on ordering, configuring, and deploying the right aircraft on the right routes at the right times.
as exemplified by our investments in dedicated in-house support teams, as well as in technology that enables us to anticipate potential service failures, notify our customers, and more quickly resolve issues. This is one of the most important parts of providing quality customer service.”
The company utilizes its Cargo Control Center (CCC), which monitors
the heartbeat of Delta Cargo from its Atlanta headquarters, providing a rapid response to any anticipated or confirmed irregular operations and informing other supporting operational teams of actions needed to remedy any issues.
Delta Cargo has established proactive monitoring for premium products to enable quick service
recovery for the most time-sensitive and high-value shipments. Its Customer Service Center, which works closely with the CCC, serves as the primary conduit of communication with customers, both assisting in the creation of new bookings as well as servicing existing ones. Additionally, a Customer Escalation Team was created to further improve the speed to resolution when issues arise, working directly with operational teams to resolve reported problems and monitoring affected shipments until delivery.
“Ultimately, we are focused on being the easiest partner for our customers to do business with,” comments Walpole. “We’ve established mechanisms to get direct feedback from customers, and more importantly, act upon it.”
To further support its operations with both internal and external parties, the company relies on its Delta Logistics Control Center
(DLCC), which serves as a one-stop transportation shop, centralizing and streamlining the movement of various goods and supplies.
This unit of the company plays an important role in connecting and collaborating across teams to ensure efficient operations, working to minimize service issues, provide faster processing times by establishing routing rules, and constantly monitor the market to ensure compliance.
STEADFAST RELATIONSHIPS
The air cargo market is a complex business, with distinct customers and needs across the many markets in which Delta Cargo operates. Strong relationships with partner airlines and suppliers provide the company with local knowledge and expertise in key global markets.
“WE PRIDE OURSELVES IN BEING EXPERTS IN EVERY TYPE OF CARGO WE MOVE”
– ROB WALPOLE, VICE PRESIDENT, DELTA CARGO
“Business partners are critical to our success, not only to support our growth and innovation, but also to enable us to run our own logistics smoothly,” notes Walpole.
“We have a critical network of partners supporting our operations and sales processes across the globe, who are a key extension of the Delta Cargo network and brand,” he says. This network includes ground handling agents (GHAs) who handle front-line operations at smaller cargo stations and cargo sales agents (CSAs) who represent Delta Cargo in competitive international markets.
The company also utilizes its extensive network of airline partnerships and alliances to offer customers access to an even broader global network.
“Our alliance partners are some of the best cargo airlines in the world,” comments Walpole.
“Through Delta Cargo’s coordination with each of these partners, we have worked to create a more seamless experience for our customers, regardless of who is operating the flight or handling the goods on the ground, in an effort to save customers time and effort,” he continues.
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Unrivaled Expertise
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Safety First
Safety is our top priority. Our employees undergo continuous training to ensure every operation is secure and comfortable for all those involved.
Personalized Service
We understand that every customer is unique. That’s why we offer personalized services to cater to your specific requirements and operational needs.
Efficiency and Convenience
We pride ourselves on being the most efficient and convenient service provider. We work in tandem with our customers to ensure projects are completed on time and on budget.
Competitive Pricing
Quality doesn’t have to break the bank. We offer competitive pricing options, ensuring that you get the best value for your operational needs. ERMC prides itself on providing the highest quality service at a competitive price. We look forward to developing partnerships to ensure the expectations of our customers are exceeded.
Contact us for all of your baggage handling system, passenger boarding bridge or facility maintenance needs.
Enabled by its Blue Skies alliance with Air France-KLM and Virgin Atlantic, Delta operated its largestever transatlantic schedule in the summer of 2023, with additional frequencies in key cargo markets like Paris and London. In the coming year, the company is anticipating another record transatlantic schedule with significant additions in Paris, Rome, Madrid, Milan, Dublin, and London. Additionally, the Delta and Korean Air joint venture provides service from 16 different points in the US to Incheon and Haneda across approximately 23 daily flights, with Korean Airlines connecting to an additional 39 points. This allows Delta
RECENT DELTA CARGO INVESTMENTS AND ENHANCEMENTS
• Growing Delta Cargo’s capabilities in the New York City market to better serve global pharmaceutical customers, both by investing in state-of-the-art facilities and working with partners to strengthen its global reach.
• The introduction of a new online shopping and booking platform in the US market, which allows customers to obtain an instant quote of the best rate available and view all product options side-by-side in the shopping display.
This new platform improves transparency and ease-of-use for customers, and creates a more seamless booking experience.
• Continuous ongoing enhancements to the customer service model, including the introduction of special desks focused on servicing specific needs, such as a dedicated pharmaceutical desk.
Cargo to offer customers capacity to destinations across Asia that it otherwise would not be able to serve on its own.
In North America, the Delta and Aeromexico joint cooperation agreement opens up the ability to provide service between the US and Mexico with 71 daily flights, with Aeromexico connecting to an additional 49 points within Mexico from its hub in Mexico City. With the growing trend toward nearshoring and the relocation of manufacturing operations to North America, this alliance offers more seamless solutions to connect these companies
with their end customers.
These airline partnerships provide Delta Cargo with the ability to find win-win solutions for customers and improve the ease of doing business with the airline. For example, the company recently enhanced its partnership with Aeromexico to enable seamless connections for pharmaceutical shipments via the John F. Kennedy International Aiport (JFK) and Mexico City International Airport (MEX) route. This new and promising opportunity leverages the expertise and capabilities of both airlines, including state-ofthe-art coolers at both hubs, and
ultimately expands Delta Cargo’s pharmaceutical network to better serve customers.
DELIVERING A MORE SUSTAINABLE FUTURE
“We believe that social responsibility lies at the intersection of our values and expertise, guiding our work in our local communities,” says Walpole.
As such, Delta has committed to returning one percent of the company’s annual profits to the communities where it operates as a way to give back and make a difference. The company also offers many opportunities for its employees to volunteer their time, and Delta is the largest corporate blood drive sponsor for the Red Cross in the US.
Along with giving back to the local community, Delta Cargo has made impressive strides when it comes to sustainability.
“Delta has been very vocal about our focus on sustainability and has committed to working toward a more sustainable future of travel through various efforts, including investing heavily in the supply of sustainable aviation fuel,” he explains.
One of the primary ways in which Delta Cargo is contributing towards these sustainability efforts is through
Quantem Aviation Services
offers a full range of aviation services including: ground handling, passenger services, cargo warehousing, mail handling, cargo aircraft handling and GSE fueling.
Operating in over 200,000 sq./ft. of warehousing with a staff of 1,600+ full-/part-time employees, averaging 1.1 million hours each year, across 21 cities in the U.S. and Canada.
“OUR DELTA CARGO TEAMS ARE COMMITTED TO EXCELLENCE IN EVERYTHING THAT THEY DO AND EMPOWERED TO FIND WAYS TO CONTINUOUSLY IMPROVE OUR BUSINESS”
– ROB WALPOLE, VICE PRESIDENT, DELTA CARGO
promoting Sustainable Aviation Fuel (SAF), a biofuel used to power aircraft that has a smaller carbon footprint than conventional jet fuel. SAF production is a renewable process, and currently, SAF can reduce life cycle emissions by up to 80 percent compared to fossil fuels, supporting a more promising future for transportation.
To support the company’s efforts to increase SAF supply and ultimately achieve the goal of replacing 10 percent of jet fuel with SAF by the end of 2030, Delta Cargo partners with its customers on SAF production deals, which in turn help those customers in meeting their sustainability goals as well.
“This work is not only good for the planet – it’s a business imperative. The people we care about, care about sustainability,” says Walpole.
“To date, the SAF agreements that Delta Cargo has signed with our clients and partners include
commitments totaling approximately two million gallons,” he continues.
In addition to SAF, the company has been focused on other green initiatives, including utilizing BioNatur stretch film and pallet covers, which are 100 percent biodegradable and significantly reduce plastic usage. Since making the switch to BioNatur in 2021, Delta Cargo has prevented the equivalent of 18 million 16-ounce plastic bottles from ending up in landfills . Zero-emission electric ground support equipment (e-GSE) vehicles are also used in many of Delta Cargo’s warehouse facilities, which boast zero operating emissions, improved air quality, and reduced operating and maintenance costs.
THE PEOPLE OF DELTA CARGO
“While it can be easy to focus on the investments we make to improve our capabilities and better serve our customers, it’s important to emphasize that the single most
important element to our success is our people,” comments Walpole.
Delta Cargo not only ensures that its people feel supported and encouraged to consistently grow in their fields, but also that their safety is prioritized above all else. To support this mission, the company has established programs to strengthen the overall culture of safety by encouraging employees to proactively identify and report any potential hazards.
The high standards of the company and its commitment to upholding a strong culture continue to underpin Delta Cargo’s world-class team.
“We work for a company that places a huge emphasis on living our core values – or as we call them, the Rules of the Road: integrity, resilience, care, and servant leadership,” enthuses Walpole. “These are more than just words to us – we have high standards and a commitment to holding ourselves and each other accountable.”
Additionally, Delta Cargo takes its diversity, equity, and inclusion goals incredibly seriously, understanding that they are the core foundations of an organization doing its part to drive systemic change.
“At every level of our company, we are committed to actively seeking diversity, boldly pursuing equity, and consciously promoting inclusion.
“We focus on cultivating a sense of belonging and advancing equitable opportunities for all employees to succeed,” Walpole continues.
Delta has established a Close the Gap strategy to increase the representation of women, Black talent, and other underrepresented racial and ethnic groups to ensure leaders are more reflective of the frontline workforce. This is along with its skills-first talent program which works to remove unnecessary barriers to certain roles across the company, such as four-year degree requirements.
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SmartKargo enables 2-day parcel shipping across the USA in collaboration with world-class partners like Delta Cargo and deliverdirect.com.
DELTA CARGO PARTNERS
AEROMEXICO CARGO – The first transborder aviation alliance between the US and Mexico, offering customers options across a broad network of flights, along with trucking and several widebody aircraft frequencies.
AIR FRANCE-KLM CARGO – Partnered since 2008, this alliance offers service to six continents, and one-roof warehousing in eight North American cities and 15 European cities helps deliver a more efficient service to customers.
KOREAN AIR CARGO – The airlines’ joint venture offers world-class services across one of the most comprehensive route networks in the Transpacific market.
VIRGIN ATLANTIC CARGO – Partnered since 2013, together the carriers offer one-roof warehousing at six North American locations as well as at the industryleading facility at London-Heathrow airport, featuring advanced technology and automation.
SKYTEAM CARGO – Founded in 2000, SkyTeam Cargo is the world’s only global cargo alliance and offers an extensive network with an aligned product portfolio.
“In addition to corporate-level initiatives, we’ve established employee-led committees in Delta Cargo to promote these same priorities within our own division and foster a greater sense of inclusion. Our employees are also active in various company-wide Business Resource
Groups, which aim to ensure our people think, behave and lead in a way that reflects the values of our customers and the communities we serve,” certifies Walpole.
FLYING TOWARDS THE FUTURE
“All of our projects and investments
are focused on our overarching goal of being a best-in-class belly cargo operator, which includes running the best operation, providing industryleading products and services, and delivering the highest quality overall experience for our customers,” explains Walpole.
The seamless movement of goods and commodities is crucial, and no one recognizes that more than Delta Cargo.
Current demand for time-critical, temperature-sensitive air cargo solutions has been increasing, and the company continues to invest in enhancing its capabilities across its network. This includes a significant investment in an industry-leading cold-chain facility at New York City’s JFK, as well as continuing to expand its footprint by adding new certified stations to its already vast pharmaceutical network, with the most recent additions in Philadelphia (PHL), Chicago (ORD), and Raleigh (RDU). The company is planning more additions to this network in the near future.
Earlier this year, Delta Cargo opened its JFK Cooler – a 16,000 square foot (sqft), state-of-the-art facility – to enable the transport of cold-chain products at a consistent temperature throughout their entire journey. New York is the biggest European gateway for pharmaceutical movements, and the $15 million investment unlocks connectivity to a wide network of markets for coldchain customers by leveraging Delta’s extensive network out of JFK.
“We’re very proud of our new facility, which is the largest of its kind at JFK and features separate temperature zones for different types of medicines and pharmaceutical products, as well as dedicated zones for other perishables such as seafood and fresh produce,” Walpole notes.
In pursuit of its goal of running the best operation in the industry, Delta Cargo recently implemented its new
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Hub Control System (HCS) across 11 key hubs. HCS is a new workload steering tool that enables significantly improved operational performance in hub stations where they handle high volumes of cargo transfers. This new system equips warehouse teams with the ability to streamline the transfer process and more efficiently prioritize shipments.
Since its implementation in April of this year, the new system has resulted in a 14 percent improvement in overall transfer connection performance in Delta Cargo’s largest hub in Atlanta, Georgia (ATL), and a 24 percent improvement in average offload recovery time – expediting customer recovery times by nearly two hours.
“Our market continues to change and develop, and it is critical to ensure our services and capabilities are constantly improved in order to best serve our customers’ evolving needs,” explains Walpole.
Looking towards the future, Delta
Cargo is continuing to invest in the advancement of technology and process improvements.
This includes the implementation of a new industry-leading operating system which will enable enhanced operating functionality, including streamlined acceptance processes and improved load planning, ultimately providing greater transparency and flexibility for customers.
Delta Cargo also has several other exciting initiatives in the works to expand and improve its product offering, including introducing a new tracking technology that will provide an increased level of visibility to shipments’ locations and status throughout their journey, allowing for better proactive service recovery.
These initiatives help to further advance the company’s goal to consistently provide the highest quality service for each and every customer, no matter their shipping needs.
From transporting life-saving
Meeting your airline service needs
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pharmaceuticals and organs for transport, to fresh flowers and seasonal produce, Delta Cargo’s strong portfolio of products provides world-class service for every customer’s needs, ultimately making a difference in communities worldwide.
“We are in a unique position where we can make a lasting impact on individuals and communities.
Whether it’s through the quick transport of an organ that results in a successful life-saving surgery, or the transport of emergency relief supplies after natural disasters, we are proud to connect the world and make a difference,” concludes Walpole. DELTA CARGO
CHARTER WITHOUT COMPROMISE
Vincent Gagnon, President of Chrono Aviation, talks about the company’s capacity to continuously grow and evolve, aiming to position itself as Canada’s leading charter airline
Vincent Gagnon (pictured right) with business partner, Dany Gagnon
COMPROMISE
I have always been interested in the automotive industry and pretty much anything with an engine in it.”
Evidently, it is a driving passion for the automotive industry, and aviation in particular, that has motivated Vincent Gagnon, President of Chrono Aviation (Chrono) from a young age.
At just 18 years old, Gagnon went on a trip to the Caribbean, and although he was apprehensive about flying, he persevered due to his admiration for motorized engines and the technological prowess
of an airplane. Following a summer of travel, Gagnon received his pilot’s license whilst studying at high school.
“Within seven months, I received my commercial rating license and I started flying right away, piloting a humble bush float plane at just 18 years old.
“At the age of 23, I was hired by Air Canada as a pilot and was one of the youngest at the time,” he recalls.
Indeed, Gagnon’s appreciation for the innovations of the aviation industry evoked him to create Chrono in 2012, whilst still working as a pilot for Air Canada.
LUX FBO
Named the best FBO for many consecutive years, Lux FOO (Lux) currently operates across the company’s two base locations in Quebec City and Montréal, with future hopes of expansion.
Lux was created out of resourcefulness and a drive for efficient and timely operations, as Gagnon explains.
“In the beginning, we typically waited a long time for fuel and handling operations to be completed, as we were one of the many companies that the handling operators served. As a result, Dany and I decided to serve ourselves and vertically integrate Chrono.”
Lux offers both premium ground services and FBO services to its valued clients, as the best place to find affordable aircraft fuel.
Starting as a side project for Gagnon and his business partner, Dany Gagnon, the company commenced operations with a single Pilatus PC-12 aircraft. The initial strategy involved a gradual fleet expansion with the goal of adding two aircraft every five years. Remarkably, Chrono not only met, but exceeded these goals, achieving a total fleet size of nine airplanes within the initial fiveyear period.
“It’s one of the biggest expansion stories in Canadian aviation; to start with a small nine-seater plane and end up with several Boeings in just a few years, while also building a hangar and inaugurating one of the nicest fixedbased operators (FBO) in Canada, it’s very rare,” Gagnon proudly tells us.
Chrono’s main base can be found in Quebec City, as the optimum location for the company to spread its wings across the country, as well as build on an ever-expanding network.
Both Gagnon and his business
partner were relatively well-known in the business community and across the Quebec region. Thus, when starting a small airline, they truly felt the support of the network they had generated, which prompted their decision to start the company in the city.
Branching out, Chrono subsequently experienced substantial growth in neighboring Montreal, which is now home to the company’s largest base. As a vertically integrated organization, the fuel and maintenance arms of Chrono are also housed in the city.
DIVERSIFIED AIRCRAFT
Chrono’s source of pride is in its capacity to deliver a truly comprehensive and all-encompassing service.
The company’s fleet is a testament to this commitment, featuring a wide diversity that spans from nimble nineseater aircraft to spacious 120-seater planes. This diverse range ensures that
Servicing and empowering diverse co-operative businesses in Canada’s Arctic
The collaboration between Chrono Aviation and Arctic Co-operatives Ltd. began in 2019 and has since grown to include Arctic Co-ops taking an important equity stake in the Chrono Group. Whether it’s flying staff or cargo to a remote runway or bi-weekly perishable food deliveries between major hubs, Chrono Aviation continues to deliver safe, responsive and cost effective service. Together, Chrono, Lux and Chrono Air Cargo strive to deliver benefits from commercial activity in both Northern and Southern Canada, and internationally to co-op members in communities across the Arctic.
(204) 697-1625
Communications@Arctic.Coop
arctic-coop.com
customers have an extensive selection at their disposal, guaranteeing not only a comfortable journey, but also one characterized by the highest standards of safety.
In contrast to other operators in the aviation industry, Chrono distinguished itself in 2022 by offering the first Boeing 737-800 freighter aircraft in Canada, renowned for its impressive cargo capacity of 52,700 pounds (lbs). Additionally, the company operates other jetliners, including the Boeing 737-200, which is an older aircraft with unpaved runway landing capabilities that can comfortably accommodate 120 passengers, while also offering a cargo capacity of 30,500 lbs.
“Our versatility positions us as a truly comprehensive operator for our clients. Whether they require a small plane one day or a large jetliner the next, we are fully equipped to meet their diverse needs,” Gagnon emphasizes.
“I’D CALL US THE “ONE-STOP” OF THE AVIATION INDUSTRY; WE HAVE EVERYTHING OUR CLIENTS MAY NEED”
–
VINCENT GAGNON, PRESIDENT, CHRONO AVIATION
With its comprehensive fleet, Chrono operates flights from both Quebec City and Montreal, delivering vital support to the mining and construction sectors.
For its biggest mining contract, the company consistently operates five flights north (landing close to the north pole on a gravel runway) with the Boeing 737-200, carrying about 1,000 employees per week to the Arctic Circle, facing harsh weather conditions.
In fact, the company is no stranger to adverse environments; with the
advent of its new cargo conversion expertise, the company carries 100,000 lbs of food per week to Nunavut in the Arctic Circle as part of its partnership contract with Arctic Co-operatives Limited (Arctic Co-ops).
In addition to managing its own aircraft operation, Chrono also provides services for private jetliners and other various types of aircraft at its two base locations. In the future, Chrono aims to advance its subsidiary operations and maintain its upward trajectory of growth.
AeroRepair
Aircrafters
“We are planning to expand all of our current entities, in addition to implementing various enhancements and revisions. This includes acquiring larger aircraft to enhance our ability to serve the charter market in Canada more effectively.”
OVERCOMING ADVERSITY, BRINGING POSITIVITY
A significant component of the company’s enhancement plans centers on the modernization of its fleet. However, one of the most immediate challenges Chrono faces is ensuring that each aircraft is equipped to operate with optimal efficiency under diverse conditions. For instance, meeting the requirements of one of the company’s largest mining contracts necessitates that its planes have the capability to land on rugged, unpaved gravel runways.
WAAS AEROSPACE
As a subdivision of Chrono, WAAS Aerospace was created in 2014 to deliver industry-leading internal maintenance services. This, in turn, meant that Chrono was able to excel in its service to clients and guarantee profitability.
The subdivision provides airframe maintenance, avionics conversion, avionics maintenance, engine maintenance, and interior refurbishing, which is conducted by its dedicated employees based in St-Hubert and Québec City.
The best suited aircraft presently capable of this mission are the older Boeing 737-200s that have a specialized gravel kit. However, these aircraft are equipped with older engines that necessitate substantial maintenance, and the procurement of many parts is becoming progressively more challenging.
Chrono is actively working to phase out these aging aircraft, but it’s crucial to identify replacement planes that can match the capabilities of the Boeing 737-200. In its pursuit of staying at the forefront of the industry, the organization is exploring alternative options.
Chrono is starting this transition process by acquiring Boeing 737800 passenger aircraft. While these aircraft are not suited for landing on gravel runways, they open up fresh possibilities for Chrono. The airline can be subcontracted by other carriers to provide support during irregular operations that call for rescue flights or when airlines require extra capacity.
“If we don’t have the correct type of airplane that they require, due to an older engine, for example, they won’t contract with you. That’s why we are going towards growth and obtaining a newer generation of aircraft.”
To match the capabilities of its fleet, Chrono meticulously selects its supply partners to ensure that they resonate with the company’s mission
of collaborating with Inuit entities and fostering positive community impact.
This is most prudent in the Arctic Circle and the company’s partnership with Arctic Co-ops, who own many hotels, grocery stores, and other amenities in the Canadian Arctic, subsequently strengthening Chrono’s position in the northern territory and proactively aiding the local community.
“It is of utmost importance to us that we have a positive impact on the communities within the Arctic Circle. By collaborating with Inuit companies, we aim to make a meaningful and positive difference in these communities,” concludes Gagnon.
Toll-free: 1-855-247-6661
Direct: 418-529-4444
info@chronoaviation.com
www.chronoaviation.com
WORLDCLASS LOGISTICS SERVICES
Proudly celebrating 30 years of excellence, Rick Campbell, CEO of ICAT Logistics, delves into how the company has remained committed to innovation, efficiency, and reliability while paving the way as a global presence
Established in 1993 in Baltimore, Maryland, in a humble one-room office in a ‘sublet of a sublet’, ICAT Logistics (ICAT) has worked diligently over the years and has now grown to 19 agencies across the US, rapidly expanding as a global affiliate partner of choice when seeking reliability and timetested quality.
Created with the intent to provide global and expedited logistics solutions to companies both big and small, and deliver a network where agency partners could ultimately grow and succeed, ICAT has not only accomplished these goals but surpassed them, all while continuing to uphold the mission of helping all those it touches grow positively.
One of the driving desires when founding ICAT was to build an organization that clearly values its people and works to apply that mindset
in daily practices.
“The commitment to our people enabled them to focus their attention on the needs of our clients with the same level of commitment and dedication,” opens Rick Campbell, CEO of ICAT.
Campbell’s career began in 1982 with CF Airfreight, and from there, he assumed a variety of leadership roles before opening a freight forwarding agency in 1992. His time spent as an agency owner prompted him to think about his relationship with the corporate office and how it might be better improved in the future.
That experience was the driving factor behind the start of ICAT – a place where every team member and partner feels included, valued, and heard.
Today, the company has more than 150 employees and over 300 international partners across the globe. Moving cargo
“OUR MISSION, VISION, AND CORE VALUES AREN’T JUST WORDS DISPLAYED ON OUR WALLS OR ON OUR WEBSITE – THEY ARE WHAT WE BELIEVE IN AND DISPLAY EACH AND EVERY DAY WITH OUR EMPLOYEES, CUSTOMERS, PARTNERS, AND VENDORS”
– RICK CAMPBELL, CEO, ICAT LOGISTICS
North America Outlook: Can you tell us about ICAT’s support for the defense industry?
Rick Campbell, CEO:
“We provide continuous support for the defense industry and, ultimately, our troops. These men and women who serve our country allow us all to sleep with a unique degree of safety versus many other parts of the world.”
virtually anywhere around the world, including the most austere and remote environments, ICAT offers services beyond the typical modalities, providing a series of support options for those who need them.
“Our services run the gamut, enabling our clients to utilize us as a one-stop shop,” explains Campbell.
No matter the cargo, ICAT is a subject matter specialist, having delivered freight to 152 of the 195 universally recognized countries in the world in 2023.
30 YEARS OF LOGISTICS SERVICES EXCELLENCE
The US remains the largest playground in the world for logistics suppliers, who need to continuously evaluate, adapt, create, and remedy the challenges that customers encounter to stay at the top.
That is precisely what ICAT is focused on as the industry continues to change and grow.
Specifically, over the past decade, the company has grown tremendously, seeing an annual
ICAT office building
Our
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average increase of 20 percent. This growth has come from a focus on the continued development of the skills and attributes of ICAT employees, which has led to a prominent increase in its client base.
This monumental uptake in growth and innovation develops alongside ICAT’s core values of integrity, loyalty, commitment, passion, and respect, which have been established since the get-go and are a part of the company’s structural DNA.
Keeping to these fundamental values has allowed ICAT to initiate services such as cargo concierge, a unique offering within the company that truly focuses on the customer experience throughout the entire journey.
“When we say “travel concierge for your freight”, it means we are involved at every step, from the time you initiate contact with us through to when you receive the invoice in the time and manner expected,” further
explains Campbell.
With the future only continuing to modernize at an increasingly rapid pace, these new developments, as well as an increased focus on customer service and ease of connecting with team members, are at the pinnacle of ICAT’s services.
“We will continue to invest heavily in our employees, our customer experience, and our IT infrastructure. We believe these investments are differentiating factors and will help set us apart as a logistics provider and employer in the industry,” states Campbell.
LIVING UP TO THE ICAT WOW
The ICAT WOW is a unique experience for every customer, in which the company provides excellent service by valuing clients and striving to make them feel like their business is ICAT’s business, too.
This distinctive experience is not only for customers, but the employees
who work daily to provide these incredible services that have allowed the company to prosper over the years.
“Our goal is rooted in our vision: to be the workplace of choice for the best and brightest who collectively provide our customers with the greatest value for their transportation dollar, a true WOW experience,” enthuses Campbell.
Not only do these long-developed relationships allow for a collaborative and open workspace, but they have enabled ICAT to attract new customers and showcase its vast services in a much more intimate manner.
“Not only do we intentionally reach out to and target certain customers with a tailored approach, but we also provide an array of solutions to specific industries that are fastgrowing, require special attention, and benefit from customized logistics services,” explains Campbell.
Rick, Miguel, and Phil
Fire Truck transported to Iraq
This tailored service truly sets ICAT apart from the rest of the crowd, as it focuses on the entire experience a customer receives through every interaction. The company has found that one of the most effective ways to grow its clientele is from its current client base, as the wonderful referrals it receives act as professional compliments that showcase to other companies the many diverse benefits of working with ICAT.
“Not every freight forwarder has the ability to handle international, complex, or time-sensitive cargo, and that is where our company excels,” notes Campbell.
Recently, the company has placed a heavy focus on cybersecurity and artificial intelligence (AI), as businesses of all sizes and types
ICAT.CONNECT
ICAT.Connect is a flexible, easyto-use interface that provides customized processes and reports, connecting users with their shipping data at the touch of a button.
With unfettered access to shipping information at any time of day, businesses can make effective and informed decisions, saving both time and money.
ICAT.Connect even goes a step further by providing companies the option to print current and past invoices, create and download customized reports, and add and maintain address books with relevant contacts.
ICAT.Connect offers a plethora of benefits, including shipping with security, complete transparency, shipping on a personalized schedule, and customizable viewing.
are being disrupted through cyberattacks.
“Ultimately, our goal is to enable our staff to spend the majority of their time interacting with clients instead of entering and reporting data – all things we can do through technology,” comments Campbell.
ICAT has gone as far as to deploy an in-house training program that randomly tests employees on spotting and reporting potential cyber threats, such as phishing, smishing, and spoofing.
With programs such as these, ICAT has been able to alert multiple customers of potential dangers that they were unaware of and assist them in avoiding the consequences.
AN AWARD-WINNING WORKPLACE
“We strongly believe our people are our greatest asset. That’s why we strive to put our biggest focus on our employees and create a high-impact team,” comments Campbell.
“Our philosophy is simple: take care of employees, and they, in turn, can dedicate their time to focusing on our customers’ needs,” he continues.
Values, diversity, culture, and people are huge factors in the workforce that encompasses ICAT, who strongly believes in providing a safe, open, and collaborative environment where people can truly shine.
“To this day, we still have our first
employee as a vital member of our team, along with the fourth and fifth who play key roles as well,” notes Campbell.
“To me, these are validations that we have truly built a place that people can call their home.”
With the desire to provide team members with a sense of being a part of something bigger, ICAT includes everyone when it comes to discussing opinions and ideas, as diverse thoughts result in a culture that instills creativity and open communication.
As a result, ICAT’s employees continue to grow locally and abroad, along with its client base.
“People want to be heard, valued, and appreciated, and we provide a very authentic environment where that is possible,” concludes Campbell.
“To have people put trust in us with their incomes and careers is more than humbling. The success that we have experienced is shared by everyone, because they know they are important and valued – for me, that is priceless.”
Osmow’s Shawarma has taken North America by storm with its modern twist on traditional Mediterranean cuisine. We talk with Ben Osmow, CEO and Head of Franchising, and Prince Bhatt, Procurement Manager, about how the restaurant is rapidly expanding while still keeping its family-run origins
The sight of the vertical spinning machinery of a shawarma rotisserie has become an iconic image in the minds of many, with the unmistakable smell of the roasting meat making mouths water since the early 18th century.
Bursting with a marinade of Mediterranean herbs and spices, tender shawarma meat is thinly sliced, grilled, and added to a pita wrap with a multitude of fillings available to enhance the unmistakable flavor. Shawarma is a type of dish that
many cultures originating from the Middle East have enjoyed and personalized with their own unique twists for countless years. While it has become known as a casual way of eating in many modern-day cities, these flavors and traditions
represent the beauty and history of the Mediterranean region and have brought people together over fond memories attached to the dish.
Whether on a crowded street in Tel Aviv or in the comfort of your own home, shawarma is an incredible way to experience the century-old flavors of the Middle East.
BRINGING SHAWARMA TO NORTH AMERICA
More than 20 years ago, Sam Osmow, Founder of Osmow’s Shawarma (Osmow’s), immigrated to Canada from Egypt. Immediately, he saw an untapped opportunity to bring his native roots to the Canadian landscape, blending traditional Egyptian cuisine with a North American palate.
He, therefore, took the plunge and filled a void in the current fast-casual culinary market by opening the first Osmow’s restaurant in Streetsville, Ontario, Canada, in 2001.
Today, Osmow’s is one of North America’s fastest-growing quickservice restaurant (QSR) chains, boasting 160 outlets and counting.
The company’s flavorful dishes, topped with signature sauces, are a modern take on a classic Mediterranean and Middle Eastern dish and have proven to be a huge hit with its ever-expanding customer base.
A proud family-run operation, Osmow’s is now overseen by Sam, his son Ben, CEO and Head of Franchising, and his daughter Bernadette, President and Chief Marketing Officer, alongside a dedicated team of professionals who come equipped with years of QSR experience.
“Food and beverage is the best industry to be in! It is always exciting and has infinite potential,” opens Ben.
“Whether you are directly in the industry or not, you inevitably have an interest in what’s new and exciting within it,” he enthuses.
The restaurant industry is a notoriously difficult industry to find long-term success in, but Osmow’s has triumphed over the years, sticking true to its motto: we’re makin’ what you’re cravin’.
“It is a fast-paced environment that brings out the best in true entrepreneurs, which we consider ourselves,” comments Ben.
WHY OSMOW’S?
At Osmow’s, it’s not only about great and accessible food, but also celebrating culture, diversity, the tradition of sharing a meal with loved
Sam Osmow tells Osmow’s’story
ones, and the ability to connect with others and appreciate the joy of eating together.
“Our biggest differentiator is that we are the largest shawarma brand in Canada and the biggest pioneer within our space. We have created National Shawarma Day along with a series of new menu items,” explains Ben.
Additionally, shawarma is prepared a little differently at Osmow’s. Once the marinated meat is delicately carved, it is grilled to caramelized perfection and then served on the ROCKS™ (on rice), with STIX™ (fries),
or classically wrapped in a thin pita bread.
Along with this unique method of preparation, Osmow’s also produces all of the food in a proprietary production facility before it is distributed to restaurants. The company purchases raw ingredients (protein such as chicken, lamb, and beef, along with packaging, sauces, etc.) and then makes the products in-house.
NORTH AMERICA OUTLOOK: HOW DOES BEING A FAMILY-RUN BUSINESS FACTOR INTO YOUR EVERYDAY DECISIONS AND THE PASSION THAT DRIVES THE COMPANY?
Ben Osmow, CEO and Head of Franchising: “We all work closely together as a team and play on our individual strengths and weaknesses. My sister and I manage the business as a whole, but we have our own personal responsibilities within the company. We like to view our family as a dream team. We play to our strengths and come together to support each other.”
This way of producing food and sending it to stores ensures that the franchise owners, who are incredibly important to the growth and success of the company, do not have to worry about the supply chain.
“Our commissary allows us to create our own products exactly how we like them and standardize consistency across the brand,” informs Ben.
REVOLUTIONARY FRANCHISEES
Osmow’s treats its franchisees and team like family, always giving people the benefit of the doubt and creating a culture where every detail is discussed with the team.
The success of Osmow’s has been attributed to the hard work and dedication of its revolutionary franchisees and employees who make up the company.
Having an important hand in what the restaurant chain is today, several employees have even been converted into franchisees, and several franchisees have been able to own more than one location due to the success experienced.
“We have partnered with franchisees and have seen them grow from one restaurant all the way up to 15,” excites Ben.
With an initial investment of roughly USD$450,000 to open a restaurant, average sales are then very high, considering the market, at roughly USD$1 million per year. A franchisee can, therefore, ultimately get a return on investment (ROI) in just two years and see significant profits.
“We are expanding with our existing franchisees who are performing well and excited about their opportunities to grow,” comments Ben.
“Our multi-unit franchising course helps franchisees to develop a plan for the future and prepare well in advance,” he continues.
From Nature. Back to Nature.
In a time where sustainability transcends choice and becomes an essential responsibility, two sister companies within the CanCreativ® Canada family, specializing in food packaging, are leading the way in pioneering eco-conscious packaging solutions. With over four decades of expertise in the global food packaging industry, CanCreativ® has expanded its horizons, establishing EmbraceGreen® Canada and EmbraceGreen® Sustainable Plant. Together, we are shaping the future of eco-conscious packaging solutions and redefining the landscape of environmentally-responsible packaging.
EmbraceGreen® Canada
-One-StopFoodPackagingSolutioncompany.
EmbraceGreen provides a comprehensive range of compostable and biodegradable food packaging products. From take-out containers to grocery packaging and bespoke franchise business solutions, EmbraceGreen has redefined eco-friendly packaging in the food industry.
Pioneering Sustainability From Nta
Discover Our Distinctively Canadian, Eco-Friendly Products: EmbraceGreen takes immense pride in presenting a range of fully compostable products that reflect environmental consciousness and are proudly crafted in Canada.
Our Ongoing Pledge to Sustainability
Eco-Friendly: We carefully craft our products with an unwavering commitment to environmental responsibility. We contribute to a greener and more sustainable future by selecting our packaging solutions.
Our Expansive Product Lineup
We proudly offer a wide range of food packaging
options produced from natural fibers. Our ecofriendly packaging features excellent oil and water resistance, ensuring it meets your daily requirements.
Tableware: EmbraceGreen presents a diverse array of compostable tableware, including plates, cutlery, and more. Bid farewell to single-use plastics and welcome sustainable dining.
Packaging Solutions: Our packaging solutions are ideal for businesses seeking to reduce their carbon footprint. From food containers to bags, we have got you covered.
Custom Solutions: Recognizing that each business has unique requirements, we offer customized compostable solutions to your needs.
Our Product Portfolio:
Take-Out Containers: Bid farewell to single-use plastics with our compostable take-out containers, ideal for restaurants, food trucks, and catering services.
Grocery Packaging: EmbraceGreen provides sustainable solutions for grocery stores, enabling
Nic Wang, CEO
customers to make eco-conscious choices. Franchise Business: We offer tailored packaging solutions to franchise businesses, promoting sustainability across the industry.
EmbraceGreen Sustainable Plant
-CraftingQualityPaperBagsinAlberta,Canada
EmbraceGreen Sustainable Plant is establishing a pioneering standard in the production of paper bags within Alberta, Canada. Our mission is straightforward and profound: “From Nature, Back to Nature”, as we aim to deliver top-notch bags to customers while maintaining the utmost reverence for the environment.
Our Commitment to Quality and Sustainability
EmbraceGreen Sustainable Plant is driven by a commitment to excellence in creating paper bags. Every bag we produce is a testament to our dedication to quality craftsmanship.
Proudly Canadian-Made
We take pride in sourcing all our raw materials from the pristine northern forests of North America. They are our partners in sustainability. We ensure that our production processes remain sustainable, renewable, and environmentally-responsible.
Our paper bags are crafted with care and precision in Alberta, Canada. We are proud to be a part of the rich tradition of Canadian manufacturing, contributing to our nation’s legacy of quality products.
Supporting Local and Global Sustainability
At EmbraceGreen Sustainable Plant, our mission extends beyond providing exceptional paper bags. We are staunch advocates for environmental conservation and sustainability by creating products that are not only durable but also eco-friendly.
Exporting Canadian Excellence Worldwide
While our roots are firmly planted in Canada, we have a global vision. We are eager to share the excellence of Canadian craftsmanship with the world. Our bags are designed not only to meet local needs but also to exceed international standards.
“From Nature, Back to Nature” - Join Us in Embracing a Sustainable Future
EmbraceGreen’s guiding principle is simple yet profound: “From Nature, Back to Nature.” We believe in the power of this connection, and it shapes everything we do.
Our products/services reflect our commitment to sustainability, eco-friendliness, and the well-being of our planet. Let’s make the world a better place, one eco-conscious choice at a time. Together, we can ensure a brighter, greener future.
“From Nature, Back to Nature” is a slogan and a way of life.
A Message from the CEO – Nic Wang : Pioneering Sustainability in Food Packaging
“It is both a privilege and a responsibility to lead a company at the forefront of eco-friendly food packaging. As the CEO of CanCreativ Canada, I am profoundly committed to our mission of transforming the food packaging industry into a more sustainable and environmentally responsible sector. An unwavering commitment to the environment lies at the heart of our company’s mission. At CanCreativ Family, we firmly believe that saving the environment is not just a choice; it’s an obligation that transcends corporate boundaries.
Our journey began with a deep-rooted commitment to sustainability. We understand that our choices today have a lasting impact on our planet and future generations.
Our products adhere to the highest quality standards, ensuring you get top-notch compostable alternatives. Our manufacturing facilities in Canada allow us to support local communities and create job opportunities.
Our world is a breathtaking tapestry of
life, a gift that sustains, inspires, and provides for us. Yet, this delicate balance is under threat, and we must act decisively to preserve it. Every action we take has an impact, whether it’s the materials we choose for our packaging, the energy sources we use, or how we manage waste. Our commitment to eco-friendly food packaging is not just about products; it’s about the power of choices to reduce waste, conserve resources, and protect ecosystems.
Saving the environment is not just about profit margins or market share; it’s about the legacy we leave behind. Our vision extends beyond business success. Together with our partners, customers, and stakeholders, we are embracing a greener tomorrow.
Delivering
Tailored Packaging Solutions for Franchise Businesses: A Collaboration with Osmow’s. At our company, we take pride in offering customized packaging solutions that cater to the unique needs of franchise businesses. It brings us great joy to share our successful collaboration with Osmow’s, a renowned Canadian chain store, as we work together to fulfill this common mission. While product quality remains a cornerstone of our partnership, we recognize the pivotal roles of design and supply chain management in our shared success story. We extend our heartfelt gratitude to Osmow’s Procurement Manager, Prince Bhatt, for
being invaluable to this journey. Our teams engage in regular and open communication, fostering an environment where ideas flow freely and challenges are swiftly addressed.
Furthermore, we would like to express our appreciation to Ben Osmow, CEO and Head of Franchising at Osmow’s, for his unwavering support for both teams. We firmly believe that today’s commendable and sustainable growth is a testament to the dedicated efforts of every member of our teams.
In partnership with Osmow’s, we look forward to continued innovation and collaboration, creating packaging solutions that meet and exceed expectations in the ever-evolving franchise landscape. Together, we aim to set new industry standards and ensure the satisfaction of our valued customers.
We believe in the power of collaboration. Together, we strive to make a positive impact by reducing waste, conserving resources, and promoting responsible practices.
I invite each of you to join us in this noble cause. Your choices matter whether you are a customer, partner, employee, or friend. Together, let’s save the environment, not because it’s convenient but because it’s the right thing to do.
Thank you for being part of our mission.”
“From
Nature, Back to Nature” Reconnecting with the Earth, One Step at a Time
At EmbraceGreen our guiding principle is simple yet profound: “From Nature, Back to Nature.” We believe in the power of this connection, and it shapes everything we do.
Our products/services are a reflection of our commitment to sustainability, eco-friendliness, and the well-being of our planet. We’re here to help you rediscover the beauty and vitality of nature in every aspect of your life. Join us on a journey that brings us closer to the Earth, where each step forward is a step back to our roots. Let’s make the world a better place, one eco-conscious choice at a time. Together, we can ensure a brighter, greener future.
“From Nature, Back to Nature” – It’s not just a slogan; it’s a way of life.
OSMOW’S AT A GLANCE
160 locations across Canada and the US.
40+ head office team.
40+ in production.
1,500+ team members across the brand.
CLIENT BASE varies without a widespread menu, with the three biggest consumer target bases being Millenials, Gen Z, and Gen X.
MAIN PRODUCTS include Chicken on the ROCKS™, Lamb Shawarma, Shawarma Poutine, Osmow’s Special, and Half & Half.
Osmow’s’ head office supports its franchisees across their operations, going above and beyond to ensure they are in the best position to continue their success. This close working relationship and peoplecentric approach means the team spirit at the company remains true to its family origins as it continues to enjoy accelerated growth.
“We over-invest in marketing every year to make sure the brand is known, and our franchisees can be as successful as possible, hence why most of them have become multi-unit owners,” furthers Ben.
THE IMPORTANCE OF PROCUREMENT
Strategic sourcing is of major importance to Osmow’s in order to meet the current and future needs of its products and help maintain the
balance of its supply chain operations.
Furthermore, this strategy has helped tremendously in risk management by diversifying the company’s products, reducing the impact of disruptions, and providing a significant advantage over competitors.
Prince Bhatt, the Procurement Manager of Osmow’s, holds close relationships with these partners, ensuring that both the supplier and the company mutually benefit from the partnership.
“As Osmow’s’ procurement lead, I understand where to collaborate with our suppliers to combine our strengths and meet our goals,” opens Prince.
“Our purpose is to create a supplier partnership that delivers on time and meets our daily needs.
“We strategically procure raw proteins and spices to supply our
commissary to make finished fine-marinated proteins. Similarly, we procure packaging items, food commodities, etc., and redistribute them to the individual franchises across North America,” he expands.
Many of these items that Osmow’s strategically sources come from across
the globe, while also maintaining supply chain flexibility and helping ramp up products to meet the needs of its many customers.
“Our suppliers play an equivalent role in Osmow’s’ growth, and I consider them major players in our company’s success,” notes Prince.
By focusing on the long-term outlook of Osmow’s’ business objectives and vision, Prince and the company prioritize building relationships with suppliers beyond just the individual transaction.
“We maintain very regular communication with all these crucial vendors and receive regular feedback; our suppliers are treated like partners,” comments Prince.
“I certainly believe that this is the way forward for Osmow’s’ procurement to become the business client of choice for any supplier,” he continues.
These healthy relationships have allowed the company to improve and streamline its supply chain and positively impact its tactical sourcing.
Additionally, to ensure a positive impact on the procurement network and to make the most of the benefits that assist stakeholders within the supply chain, Prince has undertaken some essential steps.
Philly Cheesesteak wrap
Simply THE BEST CHICKEN!
OUR HISTORY
Giannone Poultry is a family-owned business deeply rooted in Saint-Cuthbert, Québec, Canada. We began our operations with small-game birds. The company, as we know it today, really took off in 1989 following a major shift in operations. We like to call ourselves a value-added processing plant.
Observing the growing and ongoing concerns with health and food safety, Giannone Poultry has invested heavily in the development of unique processing methods and has introduced fundamental changes to its operational philosophy. Everything had to be rethought. New equipment was invested in, operating methods were revised, and standards were developed, all aimed at producing the very best chicken.
Today, Giannone Poultry supplies an impressive list of customers across Canada and the northeastern US, in the retail sector, the food service industry, and with industrial customers. Building on our technological advances, we are constantly working to expand operations. Giannone Poultry is committed to providing the highest quality, federally inspected chicken. All Giannone chicken is HACCP/SQF certified. This innovative approach to embracing new technologies and markets has allowed Giannone Poultry to continue to grow while maintaining the proud family tradition of offering its customers outstanding quality products.
A VALUE-ADDED PROCESSING PLANT
All our chickens are chilled in our exclusive air-chilling process with no water added. This ultra-modern system is greatly superior to the regular water-based method. Our air-chilled chicken conserves the meat’s natural juices, preserving its precious enzymes and proteins. Eliminating water from the chilling process reduces bacterial cross contamination and significantly extends the product’s shelf life. We offer a wide range of bulk products, from whole chicken to the various primary and secondary cuts.
GIANNONE POULTRY’s relationship with OSMOW’S SHAWARMA
As soon as they met, the two men got along well. They both had a similar professional and entrepreneurial background and understood each other’s needs.
After a quality control test by Mr. Osmow himself and his quality control team, as well as a visit to the Giannone Poultry factory, Bruno and Sam concluded an agreement.
This agreement between these two great men is based on honor, trust, and the high quality of the product.
Both companies are founded on the same core values: high-quality products and high-level customer service.
Giannone Poultry is proud to have Osmow’s Shawarma as one of their prime customers.
“Giannone has been a great vendor for us - as we have rapidly expanded, they have never faltered to deliver on the quantity and quality of the product we need.”
OUR SEASONED CHICKEN
Our unique seasoning application method guarantees consistent seasoning for each chicken. The seasoning recipes used are developed by Giannone or are the customer’s own recipe. Our unique seasoning distribution system provides an even distribution of spices for each chicken that is seasoned.
Bruno Giannone and Sam Osmow met in Montreal, Quebec, in April 2021.
OUR PEOPLE
OUR HUMANE ETHICS
Over the years, we have built an enviable reputation in the poultry industry. We owe this reputation to our employees, who take animal welfare to heart and constantly strive to deliver an exceptional product across every aspect. Their dedication, ingenuity, and motivation constitute the core values in which our customers can always place their trust.
OUR RESPECT FOR THE ENVIRONMENT
Giannone Poultry demonstrates leadership in the environment by treating its wastewater with innovative processes developed and many upgrades in collaboration with MABAREX, a Quebec water treatment company. This new approach increases the treatment capacity, which means better results without having to increase the space dedicated to the installation, as well as better control of foul odors. This allows us to return water to nature as clean as the local river.
In addition, we have a biomass combustion system which uses wood to heat and create the steam required for production and plant needs. This system eliminates the use of diesel fuel, substantially reducing the company’s environmental footprint, but that’s not all; our research and development team have realized and implemented a system to convert the sludge to fuel that is mixed with wood to produce steam and hot water for the plant. This greatly reduces the demand for electrical energy as well as that of wood for the proper
We work with live chickens. It goes without saying that the quality of breeding, transportation, and processing directly affects the quality of the product on the consumer’s plate. It’s a question of added value at the commercial level.
For us, this means that we have a great responsibility toward the live chickens. The Giannone method is based on ethical concerns for both animal welfare and humane care.
We give our chickens the time to complete their normal growth cycle, making sure that they are grain-fed with corn, soy, and wheat supplemented with natural vitamins and minerals. All our chickens are raised in barns to give them enough room for freedom of movement. Humane care results in a more tender, tastier product.
To establish a high level of consumer trust, our technologically-advanced traceability system can trace each cut of meat from the hatchery, to the producers, to our processing plant and right up to our customers.
functioning of our installations.
All our waste water treatment, sludge recycling and biomass and sludge heating systems are governed by certificates of authorization issued by the Ministry of Sustainable Development, Environment and the Fight against Climate Change (MDDELCC).
In fact, we are particularly proud, as a company and as citizens, to confirm that a tiny fraction of the waste is sent to a landfill. Few plants can boast of achieving such a low environmental impact.
The Giannone method comes from our history and our philosophy.
THE LATEST STANDARDS
Being creative, leading instead of following, and showing respect in everything we do is why Giannone Poultry stands alone among NorthAmerican processing plants. Everything is designed, built, and operated by the people at Giannone themselves to proudly offer more wholesome, tastier chicken. Giannone meets the highest standards of quality, productivity, humane ethics, and respect for the environment.
Giannone picks up and transports its live chickens to avoid unduly stressing them. This is done for the quality of the meat; but above all, as a question of respect for the animal welfare.
The Giannone air-chilling system with no water added is unique in North America. This is a vital step in the production of superior quality, better tasting, more wholesome chicken. But there is much more to the Giannone method. It starts with developing close relations with producers and monitoring chickens throughout their growth period.
TURNKEY PRODUCTS
First, we pay attention to all the details that make Giannone chicken quite simply the best chicken you can buy. This added value is found in each and every product we develop in partnership with our customers.
Giannone brings this same creativity and forward thinking to our partnerships with customers by helping them offer distinctive products. Giannone handles every step of the process, from cuts, recipes, packaging, and display, to delivery of a shelf-ready product.
Giannone Chicken, a difference that everyone can taste…
Our poultry is exceptional. Every chicken, without exception, benefits from:
• Our close ties with producers, from egg to maturity
• Our live chicken transportation management contributes to minimizing animal stress
• Our innovations in slaughtering equipment and methods
• Our chilling method, which remains totally unique in North America
• A longer shelf life for our delivered products
• Our highly stringent certifications, including HACCP and SQF
• We maintain product quality and shelf life to our customers by monitoring the trailer temperature throughout the transportation process
• Our sincere commitment and respect for humane ethics and the environment
This is why we can say that we offer retailers and restaurants more wholesome, tastier chicken. We are also able to provide products that comply with specific certifications upon request.
Giannone Poultry is a Value Added Process Plant
• We can provide differents primary cuts or secondary cuts of chicken (debonned meat, ground chicken meat)
• We can also provide differents types of packaging
• And as a value added plant, we can offer you different types of seasoning for your chicken (private label)
It will be a pleasure to provide you more information on our company products.
“WE HAVE BUILT STRONG AND PRODUCTIVE RELATIONSHIPS WITH OUR SUPPLIERS THROUGH TIMELY COMMUNICATION, SHARING CONCERNS WHENEVER NECESSARY, AND ADDRESSING THE NEED FOR COMPLIANCE”
– PRINCE BHATT, PROCUREMENT MANAGER, OSMOW’S SHAWARMA
These include ensuring volume by gauging the correct forecast to the supplier in order to help them maintain the inventory level, a strict supplier selection process to uphold high standards, and cost analysis to guarantee that the company’s sourcing strategy is aligned with its budget to control the expenditure on the product.
The immense importance of healthy relationships with partners within the supply chain to continue to grow Osmow’s’ services and reach
is extremely evident. This strategic and tactical sourcing has helped the company with cost savings, improved customer satisfaction, and has built a sustainable competitive advantage in today’s QSR world.
“We stay competitive and ensure continuous engagement with our suppliers on a weekly basis, forecast any shortages in the current complex supply chain scenario, and ensure the maintenance of our quality standards and Osmow’s’ reputation,” adds Prince.
THE OSMOW’S HOPE FUND CHARITY
Not only does Osmow’s strive to provide delicious and nutritious food for its customers, but the company also created its own charity in 2020, the Osmow’s Hope Fund Charity, to help make a difference one meal at a time for those in need.
“This charity is one we built to help others in third-world countries, as we ourselves are originally from a third-world country,” explains Ben.
“We want to help others have the opportunity to rise above adversity and be in the position where they can support others as well,” he continues.
Since the launch of the charity, it has been able to feed over 2,200 children daily in places of learning in India and Zambia, and has raised over CAD$200,000 to ensure that no child has to go to school hungry.
The charity’s vision entails removing hunger and other absent basic necessities of life as an obstacle to the advancements of developing communities, and its goal is to continue to tell the story of the areas that the company serves, using its platform to bring awareness and change.
Additionally, Osmow’s has worked with homeless shelters and food banks throughout the Greater Toronto area to give back some of the success that it has earned over the years, with the ultimate mission of progressing communities both locally and abroad.
“We would like to promote more success stories like the one we have been lucky enough to live ourselves,” says Ben.
NATIONAL SHAWARMA DAY
National Shawarma Day on October 15th was coined by Osmow’s Shawarma and celebrates the Middle Eastern rotisserie method of cooking meats such as lamb, chicken, beef, and the dishes that are subsequently crafted.
Not only does shawarma bring mouth-watering flavors, but it can be enjoyed in a multitude of ways. Anything exploding with this much flavor deserves a celebration! Since it’s inception, Osmow’s Shawarma has offered original pricing on Chicken & Falafel on the ROCKS™ /Wraps for just CAD$5.
FUTURE OF SHAWARMA
The shawarama craze is not going anywhere anytime soon.
This modern take on traditional Mediterranean cuisine is unlike any other, blending together rich flavors and cultural significance for a uniquely beloved dish that customers and foodies of all ages and demographics delight in.
The future is bright for Osmow’s as the company continues to look towards expanding even further across North America over the coming years.
“We are opening 20 franchisee restaurants in 2024 and will have another 10 sign on to help us achieve these goals,” excites Ben.
Currently opening an average of 30 to 35 stores per year, Osmow’s is aiming for a total of 200 outlets by the end of 2024, with a primary focus on expansion within the US.
The first US restaurant was opened in Miami in 2022, with the second in New York in 2023, along with two more planned for the state of Florida in Q1 2024. The company is currently planning for a second production facility to cater to its rapid expansion.
“Ultimately, we are excited about expanding into new markets and finding some amazing additional franchise partners,” comments Ben.
Along with additional restaurants in the US, Osmow’s has begun seeking spaces within populous food courts and airports to further its reach even more for those looking for great flavor on the go.
Osmow’s has built a time-tested and steadfast reputation for using the highest quality ingredients in order to deliver traditional recipes that are freshly interpreted and served with passion to guests.
With a vision of becoming the leading Mediterranean QSR franchise that presents diverse, flavorful, and healthier menu options to consumers everywhere while also delivering exceptional customer service, Osmow’s has created a positive impact in communities both locally and abroad and produced business excellence.
Osmow’s’ ultimate goal is to become the world’s largest Mediterranean and Middle Eastern food franchise by maximizing its benefits to franchisees, value to customers, and service to communities. The company is well on its way to accomplishing this and much more.
The success story of Osmows and Cargill showcase how a strong partnership, built on shared values, quality and sustainability can lead to both growth and customer loyalty.
Alfie Breton, Cargill’s National Trade Sales Lead for Osmow’s, and Prince Bhatt, Procurement Manager at Osmow’s, work together effectively to create a win-win situation for themselves and their customers.
Under Ben Osmow, CEO of Osmow’s, the company continues to see exponential growth and we at Cargill are there to support and facilitate the process.
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“It’s been a pleasure working alongside Prince Bhatt and the Osmow’s team, supplying fresh cheese curds to their restaurants in Canada.”
– Maurizio Romeo, President, Tutto Gourmet Foods
CULTIVATING COMMUNITIES
Urban farming is a profitable and social impact-generating business. We dig deeper into food’s power to connect people with Nona Yehia, co-Founder and CEO of Vertical Harvest Farms
Writer: Rachel Carr | Project Manager: David Knott
Farm food is at the center of most communities, and indoor farming company Vertical Harvest Farms is leading the fresh produce and employment movement in Jackson, Wyoming.
As a town surrounded by mountains and a national park, land is scarce and expensive, but Nona Yehia, co-Founder and CEO, is tenacious and dedicated to the “feed locals first” approach.
The farm cultivates mature lettuce varieties, petite greens, microgreens, and herbs “curated to the needs of the entire community as our customer”, including chef-inspired blends, consumer favorites, unique varietals with enhanced flavor, nutrition profiles, and offerings that align with the culinary heritage of local ethnic communities.
“Microgreens are the next superfood as they have 40 times the nutritional value of key vitamins and phytonutrients than their mature counterparts. The tender flavor is accessible – the gateway green to raising a salad-loving teenager!” Yehia explains.
“We like to say we grow food and futures because of our unique Grow Well Employment Model. Our mission has always been to grow healthy food for the community all year round, as sustainably as possible, and create jobs for people with disabilities who have traditionally encountered barriers.
“The advice was to get the facility up and running, learn how to farm first, then add the customized employment component, but we understood that the two were intertwined and the dual mission needed to be embedded in the business,” she continues.
As an advocate for people with disabilities, a cause close to Yehia’s heart, the importance of the employment element of the business cannot be underestimated.
North America
Outlook: What is your employment model regarding inclusivity, and how do you recognize your staff’s contributions?
Nona Yehia, co-Founder and CEO:
“40 percent of our employees identify with a disability, so better understanding the diversity of experiences within the disabled community is an ongoing discussion throughout the company, as is how to design our next-generation facilities to be as accessible as possible.
“We hold weekly ‘boosts’ at the farm where employees gather and discuss their concerns around the seven universal dimensions of wellness. We also practice the ‘boosts’ at our HQ, and once a quarter, we hold ‘boosts’ together with the farm to keep everyone connected.
“We also have a farm-level newsletter called In the Grow and a killer meme game on the company’s GChat channels. As we expand nationally, so do our teams, with around 30 percent of HQ working remotely across the country. Therefore, we are constantly trying to figure out best practices to keep everyone connected and their contributions recognized.
“We practice a “team of teams” approach that we are still learning and optimizing so that information flows across all departments and people can fluidly support one another.”
“I have a brother with an intellectual disability. I often saw people misjudge what he was capable of, and it limited the opportunities available to him. As such, Vertical Harvest Farms will always begin with ability, not disability. When you do that, the sky is the limit, and you start seeing radical things happen at a punk rock level,” shares Yehia.
Undoubtedly, Vertical Harvest Farms has manifested something real, cool, and meaningful to the farmers, community, and customers. People have found a deep love and loyalty for the brand, and, for Yehia, there is pride in knowing that what she has built matters.
GROWING VERTICALLY
When the city of Jackson requested proposals for a sliver of land downtown, the community imparted their thoughts on what would deliver the best results. Subsequently, the Jackson Hole farm became the first hydroponic vertical greenhouse in
North America.
After spending the first few years learning how to grow produce and develop the next generation of farm design, Vertical Harvest Farms can now boast growing systems optimized for maximum yields with minimal utilization of resources, while balancing automation and technology with a human approach.
“Our solution answered multiple challenges, such as the efficient use of land, a short growing season within a rugged extreme climate, the importation of 90 percent of our fresh produce, and challenging seasonal labor issues,” Yehia reveals.
Over 100,000 pounds (lbs) of leafy greens and tomatoes are sold locally on a tenth of an acre of land, although the next generation of farms, the first of which is opening in summer 2024 in Maine, will be 15 times the size and will grow more than 2.2 million lbs of fresh produce. This will help to fulfill the New England Food Vision of growing 30 percent of food locally by 2030.
Nona Yehia, co-Founder and CEO
Hannaford, the prominent New England grocery store chain, and Native Maine, a state-focused distributor headquartered in Westbrook, Maine, will be essential to the farm’s success. Vertical Harvest Farms’ reach will extend beyond Maine with the New England Food Vision, and this is where the company will need reliable partners to honor its
“THE SIZE OF THE NEXT GENERATION OF FARMS WILL BE ABLE TO DELIVER IMPACT AT A SCALE WE HAVE ONLY DREAMED ABOUT”
– NONA YEHIA, CO-FOUNDER AND CEO, VERTICAL HARVEST FARMS
desire to see 70 percent of its produce feed people within 150 miles of the farm.
“Jackson was our proof-of-concept farm – we are laser-focused on opening the new Westbrook, Maine facility.
“The size of the next generation of farms will be able to deliver impact at a scale we have only dreamed about,” expresses Yehia.
New and groundbreaking vertical harvest concept becomes reality
Technology is what we do, innovation is what we live for
As leader in our industry PB tec develops innovative and advanced horticultural solutions in the field of electrical engineering, lighting, water engineering and automation. Complete solutions to contribute to a highquality water purification and food supply for everyone.
We respond decisively and proactively to ongoing developments in global greenhouse horticulture. Our mission is to be and remain the best in the industry, with the best technicians. Not only because current global developments require this from the sector, but because it is in our DNA.
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A drive that can only be realized by continuously offering and delivering the best quality. We commit ourselves to the best result with total dedication. By continuously innovating proactively, we continue to guarantee quality and we are ahead of customers with innovative solutions. In this way we identify possible improvements ourselves and act on them. A bar that we not only set high for ourselves, we also ask this of our suppliers and customers. We only give our total commitment to the best players in the global market. We invest in long-term relationships with them. We do this by thinking along, going the extra mile for each other and delivering on what we promise.
From the first to the second project
A few years ago we installed the first vertical greenhouse in Jackson Hole for cultivate different crops together with Nona Yehia. We are glad that we will install a new Vertical Farming project of Vertical Harvest.
PB sys and PB tec first came together with Nona Yehia in the spring of 2021. In the first meeting with Nona and her project team for Vertical Harvest Maine, the groundbreaking new vertical harvest concept was born. Koen Brabander, the Commercial Director of PB tec, had the vision. Together with the technical experts at PB tec and PB sys this vision became a concept and with a lot of hard work and coordination, the concept has now turned into an innovated and world class project.
PB sys focuses on the entire logistical aspect of the vertical farm. This includes all of the hardware components such as conveyors, lifts, transitions and stacking of more than 40,000 trays that will be moved throughout the system. The controls software that is able to plan, transport and monitor each tray is very complex and has been developed by PB sys. PB sys will work closely with VH Systems (another company of the PB group) and PB tec to develop, deliver and execute this project in order to provide a one of a kind vertical lettuce system to Vertical Harvest.
Through the last number of months, all the ideas and designs have started to come to life as the teams enter the next stage of the project. During each stage of development of this project the PB sys team and the VH Systems team have worked very closely together. The drive, skill and focus to always have solutions have helped push innovation forward.
Through the design and development phase of this system, PB sys, PB tec, VH Systems and the team at Vertical Harvest learn from one another each and every day. The collaboration has been great and thank you to Nona and the entire Vertical Harvest team and partners for making this project a reality.
“OUR MISSION HAS ALWAYS BEEN TO GROW HEALTHY FOOD FOR THE COMMUNITY ALL YEAR ROUND, AS SUSTAINABLY AS POSSIBLE, AND CREATE JOBS FOR PEOPLE WITH DISABILITIES WHO HAVE TRADITIONALLY ENCOUNTERED BARRIERS”
– NONA YEHIA, CO-FOUNDER AND CEO, VERTICAL HARVEST FARMS
POSITIVELY IMPACTING COMMUNITIES
Vertical Harvest Farms has plans to apply for B Corp certification in the coming year after spending the previous year developing three theories of change. Firstly, the company wants to focus on climate resiliency to show where it can improve.
“We are among the only 12 indoor growing organizations participating in the Resource Innovation Institute’s
(RII) USDA-sponsored Water and Energy Benchmarking report. We shared every electric bill and meter reading from the past three years, showing continuous improvement.
“We are excited by the sustainability progress we will be able to demonstrate, starting next year between our first and second farms,” Yehia states enthusiastically.
The second theory of change is nutrition security to measure how much food goes into the hunger relief
THE BENEFITS OF HYDROPONICS
• Hydroponics uses 95 percent less water than traditional agricultural practices.
• Nutrients are balanced within the water. Therefore, water not soaked up by the roots is captured, treated, and recycled, which means no run-off or nitrogen build-up occurs in the water systems.
• It is a completely controlled environment, so plant recipes can be dialed in for taste, tenderness, and nutrition using precise resources.
• In the next-generation farms, around 100 acres worth of food will be able to grow on half an acre of land. This also helps to preserve arable farmland to produce foods that cannot grow hydroponically or vertically.
• Vertical Harvest Farms’ produce goes from farm to fridge in 48 hours as the greens last much longer than conventionally farmed options, translating to less food waste.
system as well as what is sold through low income and low access (LILA) channels.
“To date, we donate around five percent of our farms’ output into accessible venues, and we expect to see that increasing this year with the Food Bank of Wyoming partnership, and again next year when we get the Maine facility up and running. We are gearing up to start the hiring process in Maine in the next quarter and plan to grow by late spring.”
www.northamericaoutlookmag.com/work-with-us
Ensuring the Maine project succeeds is, therefore, a priority for Vertical Harvest Farms, and the company’s main focus in 2024.
Economic inclusivity is the third area of change, measuring how money can be kept in the community for longer by producing locally, and how Vertical Harvest Farms can help an underemployed population gain greater financial independence. By developing a national network of local farms built in fast-growing second cities, the company can help people achieve this.
“These three things together are essential aspects of our business model and are not corporate social responsibility (CSR) bolt-on programs, but embedded within how we operate,” Yehia confirms.
POSITIVELY IMPACTING COMMUNITIES
“We do our own distribution and love this direct connection to our customers. Many of our chefs and culinary partners say our deliveries are a highlight of the week. It is another opportunity for passive advocacy
when people who may not have much experience with someone who is autistic or has Down syndrome develop a relationship with a person with a disability, and ultimately value and enjoy it,” observes Yehia.
Consumers want to know their farmers, feel connected to where the food comes from, and understand that a business adds value to a community and does not just extract from it.
Vertical Harvest Farms is impacting communities from Westbrook, Maine to Jackson, Wyoming.
“We are pleased to join the Maine community and appreciate the municipal leaders there. We support the thriving Portland culinary scene and stalwart community institutions like Maine Med, University of Maine campuses, and K-12 school systems through partners such as Full Plates, Full Potential.”
In Jackson, Vertical Harvest Farms has just announced a dynamic partnership with the Food Bank of Wyoming to get fresh greens into the state pantry system. The company began by donating directly, loading up a semi-truck once a month, which
has now grown to twice a month, and leveraging a grant strategy to balance donations with the purchase of local produce.
“We solve problems and support everyone’s growth and development. We have preserved employee access to benefits alongside building a career and navigated the complexities of the healthcare system when asked to advocate for better coordination of care. We have also reversed evictions and helped employees rent their first apartments and obtain driving licenses,” concludes Yehia.
Prioritizing community, innovation, and being genuinely connected and creative are in Vertical Harvest Farms’ DNA, proving how much of an impact a company can make when mobilized.
VERTICAL HARVEST FARMS
PLACING CUSTOMERS AT THE CENTER
As MSI Express bolsters its renowned reputation for producing, packaging, and delivering liquid and dry goods, CEO Charles Weinberg enlightens us on the company’s customer-centric approach
Writer:
Lucy Pilgrim | Project Manager: Kieron Harvey
MSI Express (MSI) is positioned as one of the most diverse contract manufacturers/ packagers in North America, bringing innovation to the food and beverage sector.
Founded in 1998, the company produces products for top-tier consumer goods companies, emerging brands, and private label customers whilst manufacturing liquid and dry food products via multiple operations before packaging and delivering the product.
“Many of our clients have been with us for decades; we build trust with our customers, vendors, and employees so that we can maintain long-term relationships that are mutually beneficial and successful,” opens Charles Weinberg, CEO of MSI.
Strong partnerships are achieved
through a commitment to truly listening to customers’ needs and subsequently collaborating to generate the best solutions at the lowest available cost.
It is also the variety of its operations that sets MSI apart from competitors, particularly its diverse capabilities and locations, which allow the company to customize its solutions to best meet pre-agreed targets.
The organization’s breadth of capabilities spans dry and liquid goods to flexible packaging and products, which is unparalleled in the contract manufacturing space.
“We can provide solutions that no one else can across North America. If we don’t already provide the solution, we will add the capability; openmindedness is key,” asserts Weinberg.
THE POWER OF A TEAM
Employing over 3,500 talented employees, MSI’s people are one of its main differentiators, primarily due to the collective mission that spans the entire organization.
“One person cannot succeed alone. It takes a true team, one that challenges each member and comes out stronger because of it,” Weinberg passionately tells us.
Whilst it has plans for employee expansion, MSI is committed to upskilling its employees to the highest degree, particularly across the operations and mechanics departments, which are both major components of the overall team.
To achieve this, the company has recently implemented a learning management system. Created by a group within the company’s human resources (HR) team, it has initiated an organizational development program, “The MSI Express Way”, to ensure effective employee development. Furthermore, as equipment becomes more automated, the company is increasing investment in its people, elevating their capabilities to match operational technology.
“As an organization, we are continuously learning and investing in our people, which is critical to our success,” he adds.
“WE CAN PROVIDE SOLUTIONS THAT NO ONE ELSE CAN ACROSS NORTH AMERICA. IF WE DON’T ALREADY PROVIDE THE SOLUTION, WE WILL ADD THE CAPABILITY; OPEN-MINDEDNESS IS KEY”
– CHARLES WEINBERG, CEO, MSI EXPRESS
CONQUERING CHALLENGES
The multi-faceted nature of MSI stems from its many expansion plans. In addition to four acquisitions in the last five years, the company has built and inaugurated five manufacturing facilities since 2016.
More specifically, MSI has heavily invested in its snack food product filling capabilities through the design and opening of a 293,000 square foot (sqft) packaging and distribution operation in northwest Indiana.
The facility holds three fully automated canister filling lines that produced products 10 months after the award of business, and is staffed from the ground up with employees hired and trained by the company’s
management teams. Meanwhile, equipment layout, procurement, and installation were 100 percent managed by MSI engineers and technicians.
“The operation has exceeded customer expectations, and three additional product filling lines are planned for installation within the next year,” highlights Weinberg.
The company has also been involved in the packaging of gummy vitamins via the design and inception of a 200,000 sqft facility. Alongside the relocation of four packaging lines, the company has also added six additional gummy filling lines over the past three years.
At this facility, MSI has additionally
The MSI Express Story
Charles Weinberg, CEO
expanded to over-the-counter (OTC) packaging in vials and a ready-toeat cup filling line. Once again, the equipment and operations of this facility have been fully integrated, installed, and operated by the MSI team.
STRENTHENING THE SUPPLY CHAIN
Reflecting upon the last five years, the North American food and beverage space fared well compared to other industries, remaining one of the strongest sectors during the COVID19 pandemic.
However, this period placed a significant strain on the supply chain and encouraged MSI to assess how
best to manage its stock-keeping units (SKUs).
“We are working collaboratively with our customers and vendors to improve the reliability of the supply chain, which still has challenges,” Weinberg points out.
For example, lead times remain much longer than they were preCOVID-19 pandemic; the company has therefore utilized better supply chain management tools whilst training its team efficiently to control minimum order quantities (MOQs) and safety stocks.
On top of this, the MSI team is also trained to work with customers in a way that optimizes production schedules and improves overall
MSI’S ENVIRONMENTAL APPROACH
REDUCE: The company works hard to reduce waste, because the subsequent loss of materials and productivity within MSI’s production processes costs money. When producing billions of units, this quickly adds up. Therefore, MSI tracks its waste and works diligently to reduce it.
REUSE: MSI reuses materials as much as possible, including internal cases, pallets, tier sheets, and more. It works with customers to figure out better ways to reuse materials in the supply chain and create a better cost structure for both parties.
RECYCLE: MSI’s facilities strive towards zero waste by recycling as much as possible. Fortunately, the company receives financial dividends for recycling whilst also reducing scrap. To further its efforts, MSI has partnered with Quincey Recycle across its facilities to achieve its recycling targets and has subsequently become a profit center for MSI.
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production material availability, which helps alleviate supply chain pressures.
“Spending time upfront and effectively planning with our customers in advance is paramount,” states Weinberg.
MSI is also partnering with material requirements planning (MRP) software provider, Nulogy, to improve its own MRP software and ensure that the company has better visibility and planning. Nulogy has been a highly beneficial supply partner for providing better tools and enabling MSI to expertly manage materials, inventory, and production.
As the company continues into 2024, it is working to improve the breadth and capability of its supply chain team by extending its corporate resources to better
MSI’S PRIORITIES FOR 2024 AT A GLANCE
- Continue expansion through organic growth and acquisition with an eye to doubling size by 2025.
- Expand its key customer base by continuing to provide the best products at the best price.
- Continue to build its centers of excellence in cups, sticks, sachets, bottles, pouches, bags, canisters, and other products.
- Acquire additional business to elevate the company’s capabilities, as well as vertically and horizontally complement existing sectors by merging like-minded companies.
- Manage growth and, at the same time, maintain MSI’s culture by ensuring that its teams continue to be rewarded for hard work, keep up our high standards of quality, and ensure our customers remain pleased with our performance.
“WE BELIEVE THAT WE HOLD A COMPETITIVE ADVANTAGE TO PROVIDE FULL TURNKEY PRODUCTS FROM CONCEPT TO COMMERCIALIZATION AT THE LOWEST TOTAL DELIVERED COST FOR OUR CUSTOMERS”
– CHARLES WEINBERG, CEO, MSI EXPRESS
support its facilities and working more closely with customers to plan their manufacturing horizons.
On top of this, MSI is implementing a new supplier management program, which helps the organization keep track of supplier performance, minimize production disruptions, and improve the quality of its products.
From a project capability perspective, MSI aims to elevate its
liquid filling capabilities with the installation of two new bottling lines, two new hot-fill pouching lines, and most significantly, an aseptic liquid filling line in its Wisconsin facility.
Finally, the company strives to uphold its reputation as the single largest producer of stick packaging in North America. MSI has increased its blending and packaging capacity, with ambitious plans to double this
over the next five years.
To achieve this goal, the company is partnering with several original equipment manufacturers (OEMs) to create new and exciting approaches to producing and packaging sticks.
“We believe that we hold a competitive advantage to provide full turnkey products from concept to commercialization at the lowest total delivered cost for our customers,” Weinberg closes.
A WORLD OF FOOD FAVOURITES
Schreiber’s product offering encompasses a vast range of segments within the dairy sector, the most significant being cheese. Initially producing processed goods, the company quickly expanded into natural and cream cheese, persevering to share the beloved food product globally.
Schreiber creates its processed cheese by blending natural cheeses with other protein ingredients, for it to then be pasteurized. This process achieves the consistent and full-bodied flavor that is cherished worldwide, whilst also providing plant-based cheese options that come in slices and shreds.
Furthermore, Schreiber cream cheese is created by adding a starter culture to milk and cream, which causes it to ferment and produce the iconic texture and taste, available in over 30 flavors.
SCHREIBER’S CREATION STORY
The company was first established in the 1940s by L.D. Barney Schreiber. Having worked in the butter industry in Chicago, he wanted to branch into cheese production and transform the quality of the food, which at the time was littered with low-quality products and was undersold to consumers. Therefore, when L. D. Barney, along with two experts in the dairy industry, opened a plant in Green Bay, Wisconsin in 1945, they wanted to create a product that did not short-change the local people.
From its inception, Schreiber has promoted transparency and honesty, heralding the motto ‘16 ounces to a pound’ to guarantee the authenticity of its products, particularly compared to other entities in the cheese industry. Alongside the company’s integrity, another major differentiator was its technological advances at the time, which combined efficient cheese production with bespoke craftsmanship and high-end ingredients.
As Schreiber continued to grow, its first state-of-the-art plant was opened in Wisconsin in 1950. Within 20 years, the company experienced significant global expansion, with 11 plants across the world by 1990.
As a testament to the diversity of Schreiber’s products, the company creates and supplies self-stable beverages that don’t need to be refrigerated. This caters for the on-the-go market and the areas where refrigeration isn’t available. Schreiber also provides juices, protein shakes, and milk products that don’t need to be refrigerated until opened, facilitating an easy source of vitamins and nutrients.
Schreiber is also a key part of the global appeal of yoghurt as a staple fridge item, providing many different flavors and styles to appeal to differing tastes around the world. Its offering includes thick and creamy
Greek yoghurt, blended fruit and yoghurt, drinkable yoghurt, Kefir, a tart and flavorful drink, as well as Icelandic Skyr, with a slightly creamier and thicker texture.
Schreiber’s product line also extends to powders that are the perfect ingredient for cooking and baking, and easy to store. The company produces and supplies casein, skimmed milk powder, organic whey protein powder, whole milk powder, and dairy whitener.
Finally, Schreiber also offers ghee, reduced-fat cheese curd, condensed skimmed milk, and plenty of delicious dairy desserts for consumers to enjoy,
including flans and custard tarts.
BUILDING LASTING RELATIONSHIPS
Schreiber is currently transitioning from a dairy producer to a food and beverage organization, delivering extensive and inclusive services to help its clients go the extra mile.
To further its expertise, the company not only provides customers with top-quality dairy products but also partners with them to ensure that they achieve optimum success. As such, the company’s specialized business and support services ensure added value and growth.
Out of the Box DevOps Platform for your Business and Open Systems
Flexagon was founded by people who battled for years with the struggles of enterprise software platforms like Oracle, Salesforce, and SAP. They experienced first-hand how complex and hard it is to deliver highquality software with speed and set out to simplify the process, maximize software development productivity, and reduce cost and risk. The result was FlexDeploy, a purpose-built DevOps Platform for enterprise
software platforms. With every release, Flexagon adds more customer-requested features, technology automation plugins, and integrations to stay on top of its clients’ software delivery landscape. The company believes that continuous innovation from Flexagon means continuous innovation for all.
One key goal for Flexagon is to eliminate time-consuming and error-prone manual and
scripted activities. Deployment automation is at the heart of streamlined software development and operations and in this way FlexDeploy automates deployments to any environment for rapid testing and improvement, delivering the software businesses need faster. Today, Flexagon partners with global system integrators and technology vendors to ensure it is delivering the latest capabilities and integrating with best-in-class tools and emerging technology.
North America Outlook (NA): Who is Flexagon and what is FlexDeploy in the broad sense?
Dan Goerdt, CEO (DG): Enterprise software development and delivery in general is terribly ineffective. The technology is complex, the processes and tools are disjointed, and that results in slow, error-prone, costly, and higherrisk development and delivery. Flexagon provides DevOps software to help enterprise customers deliver high-quality software faster with lower cost and risk. We started Flexagon about 10 years ago to address these complexities, which were causing a lot of issues for customers across all industries. At the time, it was a nightmare for developers, administrators, release managers, and all levels of management.
The negative impact on end users and the wider business was unacceptable. We started the company and built FlexDeploy, our DevOps platform which focuses on enterprise software ecosystems like Oracle and Salesforce. FlexDeploy unifies all your DevOps responsibilities into a single solution. FlexDeploy includes comprehensive and integrated features like build automation, continuous integration, artifact management, deployment automation, and release orchestration. The result is an end-to-end solution that easily solves the complex challenges with enterprise business technologies such as Oracle, Salesforce, and SAP. At Flexagon, we just knew there had to be a better way to help customers compete and improve how they were doing business. Including bettering the lives of their employees, partners, and end users.
NA: How did the partnership form with Schreiber Foods and how has it evolved?
DG: Our partnership is a great success story and frankly one of my favorites in the broader context of Flexagon.
Schreiber was one of many customers we discovered early in the forming of the company. We understood the challenges they were facing with their existing technology and processes and their need to make some drastic changes to support their business as
part of a broader global expansion strategy. We worked with Schreiber’s technology team and saw an opportunity to immediately improve and increase the speed and quality and we have built a fantastic partnership while enabling their growth, evolution, and transformation over the last decade.
NA: Given Schreiber’s technology transformation includes a large Oracle footprint, how does FlexDeploy help with the Oracle ecosystem?
DG: FlexDeploy is not only a DevOps platform that works for any technology, but it also includes out of the box support to tame the complexities of ecosystems like Oracle and Salesforce. With Oracle, we have broad and deep support for traditional databases, middleware, business intelligence, and applications. FlexDeploy also includes extensive support for Oracle Cloud Applications and Infrastructure. Schreiber has evolved its use of FlexDeploy across many of the Oracle technologies, which has been a key enabler for their adoption of Oracle Cloud. Many enterprises are evolving
their digital landscape, including leveraging existing tools and technology while adopting new cloud-based technology. I think the key for Schreiber, and in the broader sense for many of our customers, is that FlexDeploy makes it easier for their journey to progress at whatever rate and pace that enterprise prefers. Like Schreiber, this includes the Oracle ecosystem, both traditional and cloud, and enabling a hybrid architecture which transforms and evolves a client at whatever speed they are comfortable with.
NA: As Schreiber has a multi-vendor cloud strategy, how does FlexDeploy help with multi-vendor/cloud use cases?
DG: FlexDeploy, as a DevOps platform, is enabled to support everything from open source to commercial products and cloud services. Oracle, Salesforce, SAP, Microsoft
Azure, Amazon, or Google, it supports all of these and more. FlexDeploy enables and empowers your team with automated development and delivery, extensive security, and robust reports and dashboards to yield measurable results and improved software delivery performance.
SCHREIBER’S COMPANY CULTURE
Passionate partners – The company dreams big and expects success, with the aim of winning every day. This is achieved by doing things the right way and making a meaningful impact on the lives of its customers, suppliers, and people worldwide.
Customer obsessed – Schreiber intensely focuses on creating value and making itself an attractive partner to do business with. As such, the company delivers on promises with urgency and provides innovative but simple solutions, making it an essential ingredient in its customers’ success.
Being brilliant at the basics –Schreiber strives to be exceptional at the things that matter most –food safety and product quality, operational excellence, customerbrand leadership, and developing its people.
For starters, Schreiber can help provide insights into consumer trends through a rigorous team that monitors and remains up to date on any changes in the industry, to ensure that the company’s innovations align with consistently evolving consumer preferences.
Therefore, the team can help identify business opportunities that can optimize operations and determine which dairy foods are most relevant for customers and their consumers.
On top of this, Schreiber also offers highly efficient risk management services in the form of comprehensive risk management programs. Thus, Schreiber can elevate customers’ understanding of global dairy markets to avoid detrimental impacts on their profitability.
The company also provides the vital service of helping move its customers’ goods from A to B, through an advanced distribution network that coordinates transportation to
more than 55 countries worldwide. Therefore, the dairy export team possesses the knowledge to ensure the safe and timely delivery of dairy produce.
This service is supported by Schreiber Logistics, an in-house, fullservice logistics subsect of Schreiber. Unlike other manufacturing and warehouse companies, Schreiber Logistics provides full services in manufacturing, warehouse capabilities, transportation and distribution, and inventory management, possessing end-to-end solutions.
As a result, its supply chain services can not only meet the changing needs of its customers, but anticipate them and efficiently navigate the fluctuations of the global food and beverage market.
In total, Schreiber Logistics has serviced over 1,800 outbound lanes, with a 99 percent case fill rate, and £2.7 billion shipped annually, making it a highly valued partner in the industry.
MAKING A DIFFERENCE TOGETHER
The Schreiber Foods Foundation, the corporate responsibility arm of the organization, provides vital support for local charities and programs to combat food insecurity and provide aid for basic needs in local communities.
The foundation’s philanthropic support spans food and other basic needs, such as education, health and well-being, housing, and self-sufficiency, as it provides funding opportunities through community grants, whilst encouraging surrounding non-profit organizations (NPOs) in the community to do the same.
The foundation has a multitude of cases in which it has helped feed
thousands and had a positive impact on the environment. For example, the Schreiber Foods Foundation kindly purchased a box truck with a hydraulic lift for Crosslines Ministries in Carthage, Missouri, replacing a much smaller uncovered pickup truck.
Moreover, it also recently sponsored the Missouri Institute of Natural Science’s annual five kilometer (km) run for the second year in a row, which, alongside the foundation’s Matching Gifts Program, meant that the museum was able to purchase a new 3D printer.
Additionally, the Schreiber Foods Foundation has created the ‘Schrieber Enhances Educational Knowledge’ (SEEK) program, which partners with local businesses to help cover the costs
of much-needed items for Richland Center High School in Wisconsin.
SEEK grants projects that help further children’s education, including the purchase of 3D printing pens, new welding equipment for the school’s tech department, and bespoke equipment for children with special needs.
Therefore, the SEEK program, amongst other community initiatives, demonstrates how dedicated the Schreiber Foods Foundation is to restoring the health and well-being of the communities in which it operates.
Overall, Schreiber perfectly combines the notion of integrity and quality with nearly 80 years of delivering delectable cheeses and working to better its people and local community.
ENACTING ELECTRICAL EFFICIENCY AND EMPOWERING TEAMS
A force in Boston and the surrounding area, President Mike Weber highlights how Gaston Electrical has expanded from humble beginnings to become an industry leader in electrical and low voltage contracting services
Writer: Lucy Pilgrim | Project Manager: Michael Sommerfield
As an exclusively family-owned enterprise, until recently becoming part of the EMCOR family of companies in 2022, Gaston Electrical (Gaston) heralds the advantage of having been managed by the same family for nearly nine decades.
Looking at its impressive history, the company was established in 1934 by Phil Gaston, and then led by Ernest Weber, the grandfather of Mike Weber, the current President of Gaston.
After returning from World War II, Ernest devotedly ran the business until the mid 1980s with a small crew that primarily focused on service projects for a range of local clients.
Following this, Bill Weber Sr., Weber’s father, took over the helm, elevating the company to the next level by growing its manpower and taking on more comprehensive tenant fit-up work.
Subsequently, in 2007, Mike and his brother, Bill Jr., bought Gaston from their father and strategically
grew the company’s client base and workforce to become one of the largest electrical and low voltage contractors in New England. As a result of this growth and success, in 2022, Gaston was sold to EMCOR - a global leader in electrical and mechanical construction, industrial and energy infrastructure, and building services.
Mike has been involved in the Gaston enterprise for a long time, having worked there from a young age.
“I drove the delivery van in the summers throughout high school and worked as a summer helper in the field throughout college,” says Weber.
“After graduating from Boston College in 2002, I entered the International Brotherhood of Electrical Workers (IBEW) Electrical Union and began my five-year apprenticeship, working at Gaston the entire time,” he adds.
Building commercial properties always interested Weber, which combined with managing the company alongside his brother Bill, has proven to be a rewarding experience.
Throughout their time at Gaston, the brothers have worked in a multitude of roles, including Estimator, Purchasing Agent, Project Manager, and more, which has helped Weber understand and appreciate every level of the business and recognize the importance of building the right team of employees.
THE POWER OF THREE
Primarily covering the Greater Boston market, Gaston operates within the electrical construction services segment of EMCOR and currently employs over 375 field electricians/ technicians and 60 office staff.
Centered around all things electrical and low voltage, the company can be broken down into three separate divisions: electrical construction, low voltage, and service.
“We are a comprehensive company that rarely involves subcontractors, so if your building has a need for electrical or low voltage systems, we perform the work,” Weber explains.
Looking more closely at the company’s three divisions, the electrical construction subsect is consistently dedicated to a culture of responsibility, professionalism, and reliability at every step of the construction process. Thus, the combined strength of experience throughout the company ensures that knowledgeable planning, management, and execution is consistently achieved.
Meanwhile, Gaston’s low voltage division designs and installs specialized network systems for new construction and facility upgrades, while ensuring the highest levels of communication and connectivity with its major stakeholders, employees, and clients.
The company’s Service Managers expertly complete end-user and fasttrack projects, while remaining on call to mitigate urgent situations for its customers - supported by a team of skilled electricians, low voltage technicians, and a large fleet of service vans.
Each division of Gaston performs across numerous sectors, including ground-up new construction, tenant interior fit-outs, lab and life science, hospital and medical offices, hotels, restaurants, higher education and university buildings, multi-family residential projects, and theatres, to name a few.
Gaston’s repertoire serves an increasingly diverse client base, valuing internal and external clients with equal measure. Externally, the company works for top general contractors as well as premier building ownership groups and developers in the area.
“Internally, our customers are our amazing colleagues. We’re accountable for every person in the office, as well as field personnel who depend on us to help plan their next installation,” Weber comments.
STAYING UP TO DATE
When positioned within the wider landscape of electrical construction, it is a highly exciting time in the industry, as innovation is driving the market forward at a rapid pace.
“When I started in the field in 2000, our installation means and methods were very similar to the way things were done 10 to 15 years prior. Simply put, not much had changed. Over the past 10 years, however, we’ve seen the evolution of prefabrication and the benefits it can lend to a project,” Weber recalls.
WE KNOW ELECTRICAL
Located in the heart of the technology capital of the world lies Silicon Valley Breaker & Control, Inc’s first location since 2015. Specializing in electrical products and control, the aim for the company was always to build an empire that would charge boldly at any opportunity and obstacle presenting itself. That, of course, came in addition to providing electricity for anything and everything domestically. At the time, the company had just three team members working out of a nearly empty warehouse. It holds three more locations, all of which are overflowing with stock, and 52 team members. Faith, trust, and determination were and will always be the backbone of this company from the beginning and for the next one hundred years to come.
Silicon Valley Breaker & Control, Inc was founded by Jesus Garcia with one goal in mind, and that was to create something special and unique. Over the years this vision has remained a continuous painting, with each brush stroke carefully constructed to capture the collection of diverse minds that
are constantly working together. It is quite apparent that the individuals on this team are passionate ones who are always encouraged to be themselves, and to constantly find the inspiration that allows them to reach new heights in their personal and professional lives. When asked what Silicon Valley Breaker & Control, Inc means to them, the team members agreed on one thing –purpose. Not only has the work itself been rewarding, but working with other diverse and hard-working professionals has meant far more. Evidently, this innate purpose has been translated through their work repeatedly, with the intent of bettering themselves personally and as a company through each project they bring upon themselves. The style of leadership within the company has also been a breath of fresh air for all. The freedom to maintain an established and trusted relationship with those they work closely with has allowed them to feel a sense of belonging and comfort within their workplace.
Why do they do what they do? They love to win, they love to learn, and they love the environment they are in. With over 60 years of extensive knowledge and experience, it is no wonder why they succeed at every obstacle thrown their way. From breakers, to switchgears, to panelboards, this team does it all with exceptional quality and short lead times. This company is quite a rare gem in this industry because they are humble, and in turn that creates the most genuine buying experience.
Silicon Valley Breaker & Control, Inc works with a variety of customers ranging from electricians, breaker houses, liquidators, and more. They can be found and contacted through the web at www.svbcinc.com
ABOUT THE CEO
Jesus Garcia has been a part of the electrical products and control industry since 2001. Originally a passionate drummer who performed and competed amongst others domestically and internationally, it is no secret this leader is joyful in everything he does. When asked what he learned in his years of drumming he responded with, “I have
learned that when you want something, you have to go out and get it. You have to understand it does not always come easy, and you are going to need to work hard, but when you are passionate about it you do not care about how hard it is going to be.” That mindset has transferred over to his work with the electrical industry, as well as the values he holds within Silicon Valley Breaker & Control, Inc.
“I encourage everyone to walk to the beat of their own drum. Passion is something I hold near and dear to my heart, and I want everyone to find theirs and hold it closely, too. Do not ever let it go.”
This is further supported by emerging technologies in the construction space that have aided the company’s efficiencies and productivity immensely. Examples of such technologies include labor tracking software and enterprise resource planning (ERP) systems that help track cost codes and link directly to on-site labor hours.
Moreover, digital modeling software such as Revit and Bluebeam are also leveraged to help Gaston’s teams draw installations for prefabrication well in advance and help the team reach optimum success.
Another trend dominating the industry in the northeast of the country is the electrification of commercial buildings. This occurs as building owners and universities are distancing themselves from fossil fuels.
As such, facilities are being designed so that electricity can
GASTON’S SERVICES –AT A GLANCE
- Preconstruction and consulting
- Budgeting and estimating
- Planning and scheduling
- Design and build
- Building information modeling (BIM)
- Virtual design and construction
- Electrical prefabrication
- Electrical installation
- Telecoms, data, security, and audio-visual services
- Fire alarm
- 24-hour service (electrical, telecoms, and data)
- Infrared scanning
- Switchgear testing and maintenance
- Nurse call
“WE DO OUR BEST TO PUT OUR EMPLOYEES IN A POSITION TO WORK AT THE TOP LEVEL OF THEIR EXPERTISE, AND EMPOWER THEM TO MAKE A DIFFERENCE ON PROJECTS OR THE COMPANY AS A WHOLE”
– MIKE WEBER, PRESIDENT, GASTON ELECTRICAL
drive large mechanical systems, thus negating the use of oil and gas, resulting in more complex electrical services and larger, more diverse electrical installations.
Due to the diversity of the industry in the last decade, the market across the northeast (specifically Boston, and Cambridge) has been active in providing a vast range of project types, including leading-edge life sciences, world-class hospitals, toptier universities, and financial and commercial institutions.
“The growth of Boston and surrounding areas has been palpable, and it’s been really rewarding to work with so many of these groups,” Weber remarks.
DEVOTED TO SUCCESS
At the core of Gaston’s success is its people, as they constitute the company’s well-earned reputation. Whether clients need a single outlet installed in a conference room, a converged network for a new campus, or design assistance for a
Our mission is to be the single best partner for contractors wherever they build
• In-house engineering services
• P.E.’s on staff
• BIM Services
• Delegated Design Services (DDS)
• Submittal packages
• Design and prefabrication services for - Trapeze assemblies - Hangers - Rooftop support systems
• Cable joiners and suspension systems
• Electrical fasteners in stock
• Buzznuts / washers
• Inventory management programs
• ISO certifications
• Providing products to meet:
- Buy America
- Buy American
• AIS
• Bulk Solutions – No Fail Pail
• Largest inventory of strut channel & accessories
• Strut fabrication
• Pre-cut lengths
• Data center grids
• Strut grids for medical/hospital
• Pre-galv, hot dip galv, stainless, powder coated, aluminum and fiberglass
• Cable and ladder tray
• Design and engineering services available
“WE CONSIDER OUR DISTRIBUTORS, MANUFACTURERS, AND FACTORY REPRESENTATIVES AS TRUE PARTNERS, AS THEY ARE VITAL TO THE SUCCESS OF OUR OPERATIONS”
– MIKE WEBER, PRESIDENT, GASTON ELECTRICAL
new high-rise building – it’s Gaston’s people that make the difference.
Indeed, its employees are at the forefront of technological and processing improvement, with a can-do attitude that builds trust with customers to deliver state-of-the-art projects.
“As leaders, we do our best to put our employees in a position that enables them to work at the top level of their expertise, and empower them to make a difference on projects or the company as a whole,” Weber highlights.
Due to the pride it holds in its staff, Gaston has various ways of recognizing its employees’ contributions. For example, the company holds frequent staff gatherings to give thanks and develop team comradery, which is one of the organization’s outstanding
differentiators.
However, with so many employees working at various sites across the region, it can be difficult to convene the whole company at once. Therefore, annual staff outings present a great opportunity to bring together both the office and field teams for a fun afternoon.
“We round out this engagement with our field teams by taking an active and visible role in important yearly industry events such as Women in Construction Week, National Safety Week, and National Mental Awareness Month.”
To add to this, the company also promotes diversity and inclusion programs with project partners at each site, via the Associated General Contractors of Massachusetts
NORTH AMERICA OUTLOOK: COULD YOU TELL US ABOUT THE COMPANY’S CORPORATE SOCIAL RESPONSIBILITY?
Mike Weber, President: “While our teams are very active in Boston’s construction industry, we’re equally active in our communities through many charitable and social responsibility efforts. We understand that a healthy construction market is the result of a well-rounded, strong city overall.
“As such, we regularly support a host of local and national charities, including the Muscular Dystrophy Association, Fisher House Boston, Boston Partners In Education, Boys & Girls Clubs of Dorchester, and the Pan-Mass Challenge – a 200-mile bike ride that raises funding for cancer research at Boston’s worldrenowned Dana Faber Cancer Institute.”
(AGCMA) and its Committee for Diversity and Inclusion (CFDI). Internally, Gaston has a motivated group of employees who volunteer to help strengthen and maintain the company culture, known as the CORE Crew (Community, Outreach, Recreation, and Entertainment).
Elsewhere, Gaston greatly focuses on technology and ongoing safety training, which includes actively using social media channels to share updates on projects, recognizing employees and project partners for their accomplishments, and educating the market on the company’s culture, services, and capabilities.
“Our clients expect us to operate safely and at the leading edge of the construction industry and we pride ourselves on that,” Weber asserts.
Mike Weber, President
The Vital Link in the Supply Chain
Graybar is a leading distributor of high-quality electrical, communications and data networking products, and specializes in supply chain management and logistics services. Through a distribution network of 300 plus locations, Graybar helps its customers power, network and secure their facilities with speed, intelligence and efficiency.
Learn how Graybar can work to your advantage.
Apex Lighting Solutions proudly provides lighting, controls & architectural product design assistance and procurement throughout New England.
We’d like to congratulate Gaston Electrical and the Design/Construction Teams on the Boston University Center for Computing & Data Sciences, the largest fossil fuel-free building in Boston.
www.apexltg.com | www.apexibsolutions.com
FIT FOR PURPOSE
One of Gaston’s flagship projects includes the recently-completed Boston University Center for Computing & Data Sciences – a 19 story, 350,000 square foot (sqft) building for which the organization completed the core, shell, and fit-out
over a two-year period.
This new building, opened in December 2022, is heralded as the largest green building in Boston and has made a dramatic change to the city’s skyline with its iconic design.
Gaston’s project portfolio also boasts the sleek Park 151 (Parcel I) at
Cambridge Crossing in Cambridge, Massachusetts, a brand new 20-story residential building, fitted with 480 apartments.
Gaston performed all the electrical, telecoms, security, and audio-visual systems for the building. Notably, it also completed multiple other core and shell and tenant fit-up projects within Cambridge Crossing, which is one of the largest master-planned developments in the Greater Boston region in recent years.
With such impressive construction feats in its repertoire, Gaston is looking forward to continuing its upward trajectory with additional noteworthy projects across New England.
Namely, the company has recently begun a project for the MIT School of Architecture and Planning. The adaptive reuse project is taking place at the Metropolitan Storage Warehouse building which was built in 1895, and is listed on the National Register of Historic Places.
“This dynamic project will preserve the historic character of the building while upgrading all its systems to meet 21st century higher education programming standards,” Weber adds.
Furthermore, the company has just begun work on the infrastructure, core and shell for a five-building campus in North Cambridge, just steps from the Alewife Station, a busy Massachusetts Bay Transportation Authority (MBTA) hub. Thus, the company is making a positive contribution to the city’s campus-like environment and helping bolster the wider community of Cambridge.
“All of these projects are a testament to the fact that our customers are coming to us with large, complex proposals because they know our talented people possess the knowledge and hardworking attitude to get them done the right way,” Weber shares.
PROVIDING THE PERFECT SUPPORT
Gaston’s impressive operational capabilities would not be possible without its supply partners, who ensure that targets and expectations are routinely met.
“We consider our distributors, manufacturers, and factory representatives as true partners, as they are vital to the success of our operations.
“With long lead times for equipment from manufacturers, we especially depend on our partners today for creative solutions to meet each project’s budget and timeline,” he observes.
Whether it’s the smallest form of support, such as a pallet of CAT6
cable or a large order of conduit, Gaston’s suppliers are responsible for helping at every stage to sufficiently deliver its projects.
To ensure the best supply partners possible, the company has a list of specific vendors it uses for equipment and supplies. The list is carefully curated to ensure Gaston consistently receives fair pricing and excellent customer service.
Progressing into 2024, the company will persevere with its focus on the safety and well-being of its employees and project partners, as well as furthering the development of its BIM, design, and prefabrication processes. Although Gaston is already well-positioned in these areas, it endeavors to be best-in-class.
“We are good at many things, and we try to stay focused on what we’re good at. But we also continually ask ourselves - what small, incremental improvements can we make today that will help us tomorrow? How can we get better by one percent on each project?” concludes Weber.
GASTON ELECTRICAL
Tel: 781-255-8881
talktous@gastonelectrical.com
www.gastonelectrical.com
Park 151
A COMPANY FRESH BUSINESS
COMPANY in the
START BUSINESS
911 Restoration is a growing network of franchisees delivering emergency services to homes and businesses while fostering an inspired company culture. We find out more with CEO, Miri Offir
Writer: Jack Salter
Project Manager: Michael Sommerfield
Our goal at 911 Restoration is to provide our customers with the fresh start they deserve – we know that when someone reaches out to us, they’re often in crisis. The help we provide starts when we shift our attention from our own challenges to understanding theirs; that’s when you can see they’re just trying to make it through the day. It turns out that properly restoring a home or business also requires kindness, patience, sensitivity, and empathy.”
A wide range of nationwide, 24/7 emergency response services are provided by 911 Restoration, including water damage restoration, mold removal, fire and smoke damage repair, sewage clean-up, disaster restoration, sanitation services, board-up services, and more.
So, it begs the question: Why is 911 Restoration also called the “Fresh Start Company”?
“During the years I led marketing at 911 Restoration, I came to recognize the power of Founder Idan Shpizear’s vision of providing a customer experience that goes beyond doing quality work,” continues CEO, Miri Offir.
“Our company is built upon the recognition that we enter people’s lives to help them recover from what is often a traumatic experience. Helping people recover and get a “fresh start” is our special privilege and purpose, and our brand’s difference.”
Currently, the company has around 1,500 employees working across the US and Canada, including Offir, who originally joined in 2003 as co-Founder of Milestone SEO, the marketing division of 911 Restoration.
“Working closely with franchisees for many years has provided me with insight into our brand’s core growth strategy of providing a stellar customer experience. That insight has enabled me to support franchisees
in a meaningful way that helps make operating a 24/7 service a gratifying experience for them,” Offir reflects.
“I continued to work closely with our franchisees and multiple departments when I was promoted to COO in 2020, overseeing our shortand long-term goals. Taking on an operations role felt like the natural next step.”
Now, as the CEO of 911 Restoration, Offir is grateful to have had the chance to work in different capacities to fully understand the needs of team members and franchisees.
FRANCHISEE GROWTH
The franchisees that Offir has worked intimately with over the years in her
various roles at the company inspires her to understand their operational challenges and provide practical help to grow.
“To help franchisees, we have built a world-class support team and infrastructure, including a national call center, a technical trainer, a sales trainer, a hiring assistant, a billing/ estimating advisor, and in-house marketing services.
“For us, it’s all about the individual franchisees and their goals, dreams, and personal growth,” she emphasizes.
As a nationally trusted brand and one of the fastest-growing franchises in the country, 911 Restoration now has 130 branches across North America,
“FOR US, IT’S ALL ABOUT THE INDIVIDUAL FRANCHISEES AND THEIR GOALS, DREAMS, AND PERSONAL GROWTH”
– MIRI OFFIR, CEO, 911 RESTORATION
Pros in Unique Environmental and Construction Exposures
www.northamericaoutlookmag.com/work-with-us
covering more than 260 territories.
With disaster restoration customers in high demand, the company is always looking to grow with those that want more than just a business opportunity, but share a passion for helping people, and will take pride in providing the company’s unique take on quality customer service.
“This line of work is not particularly easy, but it is very rewarding. In support of our franchisees’ passion for their work, they get ongoing support from our home office team and our “fresh start” culture. It’s a formula that helps us deliver a level of service we’re truly proud of.”
For Offir, 911 Restoration’s unique mindset in how it approaches business is one of the main reasons why the company has experienced so much growth and success through its franchises.
Indeed, many franchisees view the 911 Restoration network of branches and the home office team as a family
Driscoll & Driscoll Insurance Agency is
that treats colleagues and customers as they would treat a close friend or relative.
“We refer to 911 Restoration as the “Fresh Start Family”, and I think that resonates with our franchisees. Aligning company values with that of our employees and franchisees is fundamental to success.
“Many people go into franchising to get away from corporate America and the attitude of corporate businesses, and that is something we support in our culture,” she notes.
EFFECTIVE COMMUNICATION
911 Restoration has evidently built a very special culture that is all about people, embracing both customers’ and franchisees’ needs with an opendoor policy that encourages everyone to voice their opinions.
This enables the company to offer support and provide the necessary tools that franchisees need to be successful.
“Our culture is focused on quality communication as a core success strategy. Great communication ensures our customers feel involved
and well-informed every step of the way,” Offir tells us.
Communication has become a valuable facet of how the company works. From the very first phone call to the initial assessment, 911 Restoration makes sure it communicates effectively to restore its customers’ peace of mind early in the process.
“Effective communication is fundamental to healthy, trusting relationships, and it’s how our clients feel well taken care of and know they’re receiving the best possible service.”
To further encourage transparency
and effective communication with customers, the company is currently working on the next generation of its proprietary software, Gazingle®, that franchisees use as their customer relationship management (CRM) as well as for operations and project planning. The platform provides customers and insurance adjusters 24/7 access to the project’s status and details.
Overbilling is a huge issue in the home service industry, and 911 Restoration prioritizes the trust insurance carriers and their policy holders place in the company.
“It’s a matter of personal integrity.
We are committed to being a trustworthy partner to insurance carriers. In fact, we are about to launch a unique, new program to benefit enrolled carriers with a practical system of checks and balances to ensure the accuracy of estimates and invoices, in addition to quality of work,” Offir informs us.
STRATEGIC PARTNERSHIPS
Strategic partners and vendors are likewise deeply valued by 911 Restoration, whose franchise network relies on them to fulfill commercial and residential clients across the US and Canada. The company sees these relationships as essential and believes in a win-win mindset in working with them.
“We have strategic alliances with third party administrators (TPAs) that manage real estate for other companies and represent a pipeline of commercial restoration projects for our franchisees. We also have key vendor partners that provide critical equipment, supplies, and specialized services that help us quickly scale local operations to any level of customer need. Those relationships of
mutual support are truly gratifying,” shares Offir.
After more than 20 years, the restoration industry is still an exciting and rewarding space for the company, as its national network of partners grows while the brand also continues to add new markets.
“Of course, growth is an important goal, so we’re always innovating ways to help franchisees improve the customer experience,” Offir adds.
Having experienced plenty of growth in the past year, 911 Restoration anticipates an equally prosperous 2024 and is investing in the brand.
“We want to see our franchisees continue to succeed, and that all starts with a strong, well-differentiated brand.
“Our current national marketing campaign is boosting our brand awareness. The creative concept, targeting homeowners (B2C) and potential business-to-business (B2B) customers, is both fun and serious, and communicates our sincerity by first declaring “we don’t want your business”, then explaining, “because we wouldn’t wish a flood or fire on anyone”,” concludes Offir.
BE THE FRESH START FOUNDATION
As a way of giving back to the community, 911 Restoration established the “Be The Fresh Start Foundation”, through which it donates proceeds to a number of initiatives supporting the empowerment of children.
The foundation also offers support to any employees who are going through tough times.
“Our vision is to create communities that are founded in empathy, meaningful connections, and collaboration. We want to make a difference in the world and make sure our people are taken care of, and the foundation helps us to do that,” states Offir.
The company is also a frequent sponsor of food banks in Los Angeles and organizes annual food drives.
FOSTERING A CULTURE OF BELONGING
Commercial Vehicle Group Inc. has a passion for its people. Rich Tajer, President of Global Electrical Systems, tells us how employees are the driving force behind the company’s relentless growth
Writer: Lucy Pilgrim Project Manager: David Knott
Founded in 2000, Commercial Vehicle Group Inc. (CVG) is a global supplier and manufacturer of electric vehicle (EV) assemblies, electrical wire harnesses, seating systems, mechanical assemblies, structures, plastic products, industrial automation, and robotic assemblies, as well as the transportation, warehousing, construction equipment, industrial, e-commerce, and recreational vehicle markets.
Additionally, the company has bold aspirations to aggressively grow organically and inorganically over the next five years, and it is well on its way.
As President of CVG’s Global Electrical Systems business unit, Rich
Tajer spearheads this drive towards greater success, as the company has grown from its original mission of being a CAB system integrator for heavy goods vehicles (HGVs) to focus on being a system solution provider by placing good people in notable positions and creating forward momentum. Assessing, meeting, and then exceeding customer needs is key to growth, and the team at CVG is bringing this all together.
“Customer needs change over time, and we have evolved by servicing and providing solutions for a range of markets in our industry. As a result, we sell different products and services through each of our business units,” opens Tajer.
From servicing the HGV cab market, the company has expanded the entire system to create four business units that each have an individual focus. The different capabilities comprise industrial automation, vehicle solutions, aftermarket and accessories, and electrical systems.
Regarding electrical systems, this was previously positioned as an ancillary subset of CVG; however, with a talented team under Tajer’s leadership, it has become a key part of the company’s operations and growth. This is reflected in the development of the electrical wire
CVG’S SUPPLY CHAIN OPERATIONS – AT A GLANCE
CVG enjoys the advantages of a centralized procurement team, which is currently under new leadership, to ensure that the company is efficiently leveraging products. This includes various localization activities and a re-examination of supply chain partners, which Tajer is passionate about.
“We are meeting with suppliers for the Electrical Systems Division and asking them to be more than suppliers; we are looking for partners. We want suppliers to bring added value to our solutions. We share with them where CVG is going and what we need from them.
“I think it’s important to be upfront to avoid any misunderstandings further down the line, which drives speed and execution across our entire supply chain,” Tajer affirms.
harnesses distribution box on an EV truck frame, which is currently being developed at CVG’s new tech innovation center in Phoenix, Arizona, with additional centers in the pipeline.
With the expansion of its capabilities, CVG has strengthened its global reach with operations across the Asia Pacific region in Shanghai, Australia, Thailand, and India. The company’s influence in Europe, meanwhile, is further bolstered by operations in the Czech Republic, Ukraine, the UK, as well as Morocco in Africa.
THE POWER BEHIND THE PROJECTS
When speaking to Tajer, it is immediately clear that recruiting and retaining the best talents who possess a positive entrepreneurial attitude is at the core of CVG’s success. Indeed, the power of each individual team member is recognized immediately, starting with the hiring process.
“I interview people differently than
most. I place the candidate’s CV aside as I want to see who they are, what their character is like, and ensure they align with our values,” Tajer reflects.
“I also want them to interview me, like a bilateral interview; it’s a more relaxed and genuine atmosphere.”
The correct hiring process is crucial to maintaining CVG’s reputation for fast and reliable services, as it is heralded as not only a parts supplier, but a solutions provider.
“In the EV systems space, many companies only do build-to-print projects. At CVG, we actually help a customer solve their problems and take their ideas to production exceptionally quickly,” Tajer explains.
This expertise is reflected in the organization’s plans to expand its global footprint across Mexico and Africa, with the recent construction of a manufacturing plant in Tangier, Morocco, further reinforcing the company’s transition into global electrification.
A Global Supplier of Harnessflex Conduit Systems
Briefly introduce me to AES USA
AES Group was established in 1992 in Wakefield, West Yorkshire, UK. Initially, the business traded as AES UK, which still operates today. AES USA was established in 2016 after it became apparent that there was a need for a full-line stockist distributor to support this expanding market in the US. AES USA now supports hundreds of customers across the Americas, who are located in Canada, Mexico, Brazil, Paraguay, and the US. AES Group continues to expand its presence globally with our new facility in Pune, India, set to open before the end of this year.
AES Group stocks and supplies protection for critical electrical and electronic wiring systems, predominantly in the off-highway heavy industry markets, which include construction and mining, agriculture, truck and bus, and engines and transmissions. Our products are used widely within key major global OEMs such as Caterpillar, John Deere, and Cummins Engines. Our products are sold directly to the harness makers, such as CVG, who produce the electrical wiring harness fitted to the OEM vehicle or engine. The team at AES USA comprises eight dedicated employees whose goal is to provide our customers with outstanding service and support, supplying our valued customers with a “just in time” service to enable and help their operations to run as smoothly as possible. Our uniqueness comes from the fact that we stock significant amounts of products across the full width of the product range, which is unapparelled compared to our competitors. AES USA also has access to more than 50 other brands from our key supplier, ABB, which complements our already premium service that we strive to offer.
What are some ongoing or recent projects you are most interested in showcasing?
A major industrial manufacturer in Ohio has added the company to its vendors due to our on-time delivery and quick turnaround. The partnership includes helping engineers select specific conduits and fittings from their high-quality designs. This helped to save costs for that company.
Our technical aptitude has helped to reduce fitting costs with a creative method using conduit clips. This has helped the wiring harness company save tooling fees from an NRE and reduce Manifold and T fitting costs from $4 to $1 or less. Our 30 years of technical design experience helps wiring harness teams win more projects. The agricultural manufacturer has achieved a higher quality than what would be open to environmental challenges by only taping the wire harness.
We are helping to design conduits for rail cars and oil and gas refineries using a fire-retardant conduit. Our Polyamide 6 and 12 from Harnessflex is selfextinguishing and produces no halogens. Aircraft, rail, and refineries with their wiring harness demands are projects in which we are also involved.
One project we are involved in helps to ensure watertight IP69 to IP66 integrity using our solid conduit and manifolds with inspection covers. Another route may only need SLIT conduit and standard IP40 fittings. We help with installation training and selecting the correct conduit for a specific portion of the wire routing. These projects use Amphenol Power Lock Gen 2, FCI, Deutsch, and Shrouds. For each route, we help engineers select the best solution, and we carry this in stock based on their forecast given to us.
An agricultural company in Iowa is considering Wire TyRap and terminals, and heavy truck lights with cameras. While helping engineers and buyers, we introduce our Sta-Kom wire terminals and Ty-Rap from low-cost Catamount to higher quality Ty-Rap while using our Harnessflex conduit.
What, for you, differentiates your business from the competition?
· Significant stock holding enables us to break packs down to offer our customers low and varied MOQs
· More than 50 years of combined knowledge and experience
· Approved supplier to major global harness makers
· Global pricing
· Ability to support technical inquiries, product data sheets, product drawings, PPAP, and IMDS support
· Intuitive and well-maintained website with inquiry and chat functions
· Excellent service and reaction times to customers’ needs
What are some of the biggest challenges that the company is currently facing, and how are you overcoming these?
Recently, our main supplier changed systems, which has caused us some significant challenges over the past few months; however, with our experience and ability to transfer stock between locations, we have limited our exposure and our customers’ exposure to stock issues. Global pricing challenges throughout the purchasing chain, if unchecked, can reduce margins and negatively impact our customers. At AES USA, we are always looking at how we can best mitigate these challenges to avoid, where possible, having to pass these costs onto our customers. So far, we have been 100 percent successful in this area over the last few years as we continue to pull away from the COVID-19 pandemic.
What does the next 12 months look like for the company?
We are always looking to the future at AES USA, whether in how we support and service our customers, what new practices we can bring into the business, or by maintaining a high level of loyal and dedicated staff. With this in mind, the next 12 months look good, with strong customer demand and new business gains being worked on and finalized. We very much expect to see a strong and successful 2024.
Dave Hurd, Business Development Manager:
‘‘Before joining this team, I worked as an application engineer for Thomas and Betts ABB. With 30 years of experience in Electric Power, including Low and HV, EV, inventors, Motors, and Wiring batteries, I am excited to contribute my expertise in defining product applications and installation processes.’’ Dave.hurd@aes-usa.com
The plant will encompass approximately 30,000 square feet (sqft) of manufacturing space and produce electrical wire harnesses for the global automotive sector, as well as many other industries such as agriculture, construction, and more.
The Tangier manufacturing plant will also have many advantageous effects on the local economy, creating job opportunities and simultaneously growing CVG’s talent pool. Tajer wants to ensure that the company has the right people to execute the project.
“The hiring process in Morocco centers around taking the new plant to the next level and executing future
NORTH AMERICA OUTLOOK: COULD YOU TELL US ABOUT CVG’S SUSTAINABLE PRACTICES?
Richard Tajer, President of Global Electrical Systems: “We’ve made significant progress in our commitment to sustainability, with the launch last year of our first environmental, social, and governance (ESG) report, which highlights the company’s commitment to sustainable business practices.
“The ESG report also includes our D&I initiatives. We believe there is strength in building a diverse and inclusive culture that celebrates and recognizes the value that comes from different cultures, backgrounds, and perspectives. As a global company, we want all our people to know they are a part of the CVG team.”
growth, rather than simply running it.”
Similarly, the expansion of CVG’s manufacturing capabilities in Mexico also nurtures the cultivation of talent in the industry space. With the recent opening of the new plant in Aldama,
CVG is creating a dynamic and forward-thinking team to manage a 90,000 sqft manufacturing facility.
Opening in July of this year, the Aldama plant demonstrates the acceleration of the EV market in
Mexico, as CVG is one of the first manufacturers capable of delivering complete electrical systems. The plant was also launched to support production for secured business, with potential for future capacity growth.
HARNESSING DEVELOPMENT OPPORTUNITIES
CVG looks forward to engaging in innovative technology as the industry progresses. Namely, it is working with several autonomous vehicle manufacturers, and by developing their systems, is becoming an integral cog in driving the industry forward.
“We continually invest in the
“I INTERVIEW PEOPLE DIFFERENTLY THAN MOST. I PLACE THE CANDIDATE’S CV ASIDE AS I WANT TO SEE WHO THEY ARE, WHAT THEIR CHARACTER IS LIKE, AND ENSURE THEY ALIGN WITH OUR VALUES,”
– RICH TAJER, PRESIDENT OF GLOBAL ELECTRICAL SYSTEMS, COMMERCIAL VEHICLE GROUP INC.
importance of the three Ps: people, products, profit; we’re bringing in really good people, and we’re working on interesting, exciting products, all while delivering profit that allows us to reinvest in our employees and
capabilities,” Tajer states.
This strategy gives CVG the ability to expand, be part of a positive change in the vehicle manufacturing industry, and ensure that the company hires the best people possible. To
retain staff, CVG recognizes and values every member of the team. From the front end of the business, the organization’s sales team is rewarded for achieving certain objectives and goals, with bonuses assigned via a recognition program.
The manufacturing team also receives added benefits, which demonstrate the company’s appreciation of each employee’s contributions. Tajer believes that every team member should be equally valued.
“The way we develop business isn’t exclusively due to a sales or manufacturing person; they may be
the tip of the spear, but we must also recognize the whole organization and ensure everybody wins when the company wins,” he emphasizes.
Tajer also recently launched a personal development plan, which he hopes will eventually be implemented across the entire organization to help employees achieve their longterm goals. “We are investing in our employees by helping them on their career path, which results in greater staff engagement within the organization.”
This aligns with CVG’s future plans as the company seeks to hire more staff members and grow its global
footprint of manufacturing plants.
“The next biggest challenge we have is people. It’s about onboarding the right people who are aligned with where we’re going. I’m excited about what we’re doing,” Tajer concludes.
Jeffrey and Gary Marx
INSPIRING GREATNESS IN PACKAGING
Piedmont National has attained remarkable success in the packaging industry by exceeding the expectations of its myriad customers through high-quality service and state-of-the-art products. CEO, Gary Marx tells us more
Writer: Ed Budds | Project Manager: Kieron Harvey
In 1950, at the age of 52, Hugh Marx decided to take a risk and launch Piedmont National (Piedmont) from his house with his wife’s help.
The formula they envisioned was simple – provide quality products, prompt delivery, and first-class service for the packaging industry.
Subsequently, their children and grandchildren have built on this enduring legacy by continuing to honor the core business values that were originally established over 70 years ago, as the corporation remains 100 percent family-owned and operated today.
With its headquarters in Atlanta, Georgia, Piedmont boasts vast distribution capabilities, comprising 17 company owned warehouse facilities, several third-party logistics (3PL) providers, and the company’s own array of delivery assets and drivers.
Thorough knowledge and industry experience remain paramount to
Piedmont’s long-standing reputation for excellence, and the company’s executive team continues to provide a sincere commitment to customer support and service while inspiring greatness throughout every faction of the business.
“We take great pride in being an accessible, family-run business with an unsurpassed record for customer
retention and personalized service,” remarks Gary Marx, CEO of Piedmont.
“For over 73 years, our solid values and unwavering commitment to customers have created lasting relationships. We supply packaging products, automation, technology, and tailored solutions to customers nationwide, with an emphasis currently on the southeast,” he continues.
DEDICATION TO EXCELLENCE
For the past seven decades, Piedmont has placed vital emphasis on providing premium service for its customers, employees, and communities. The company focuses on social responsibility and corporate citizenship by encouraging its team to inspire greatness through serving in their local communities.
“We use our expertise in packaging to aid charitable organizations whenever possible, as I have always believed there is more satisfaction in giving than receiving,” acclaims Marx.
INDUSTRIES SERVED BY PIEDMONT
Piedmont serves a variety of industries to help its clients achieve their packaging and automation needs.
AEROSPACE – The aerospace industry can face difficult shipping challenges due to the large, fragile parts that need to be delivered both locally and internationally. Every component that an aerospace company needs to fulfill its daily tasks is shipped according to the industry’s stringent safety standards to ensure safe shipments.
APPAREL – The apparel industry benefits most from an efficient and reliable packaging system, built to handle a large volume of products that are either shipped to retail stores or directly to the consumer.
AUTOMOTIVE – One of the most valuable aspects of automotive packaging revolves around protecting high-value components necessary for the assembly of automotive products.
COLD STORAGE – Piedmont understands that product integrity comes from superior protection during long shipments with tough, leak-proof, food-safe packaging.
Other industries served by Piedmont include:
• E-commerce
• Electronics
• Flooring
• Food and beverage
• Health and beauty
• Healthcare
• Manufacturing
• Pharmaceuticals
“FOR OVER 73 YEARS, OUR SOLID VALUES AND UNWAVERING COMMITMENT TO CUSTOMERS HAVE CREATED LASTING RELATIONSHIPS”
– GARY MARX, CEO, PIEDMONT NATIONAL
As his grandfather started the company in 1950, Marx grew up entrenched in the business from an early age.
“I worked at Piedmont during my summers in high school, so I really did grow up fully involved in the company. I think it’s a great business within a fascinating industry,” he enthuses.
Packaging has evolved throughout Marx’s career and has arrived at the forefront of manufacturing in the last 20 to 30 years with the advent of numerous technological innovations, such as the meteoric rise of e-commerce.
During the COVID-19 pandemic, packaging became a vital industry as companies needed to rise to the challenge of increased demand, while dealing with a shortfall of resources and disruptions in the supply chain.
“As a society, we don’t often take too much time to think about the important role that the average packaging company plays in the economy, let alone our daily lives. However, packaging companies such as Piedmont hold an integral place in the worldwide supply chain.
“I think packaging is still a very relevant business and I fully expect it to be around for many more years,” he shares.
Furthermore, the key to staying relevant and prosperous within the packaging industry is having a dedicated and supportive technical services team, which is integral to a facility’s success. Piedmont’s service technicians are factory-trained and certified to help its clients’ businesses achieve the ultimate level of success.
“Improving packaging processes
relies on quality support, assistance, and technical services including equipment installation, systems integration, operator and maintenance training, preventative maintenance, and ongoing technical support,” Marx affirms.
TRUSTED SERVICE PROVIDER
One of Piedmont’s latest projects involved helping a local, family-owned e-commerce company save over $600,000.
What started as an ordinary customer in Suwanee, Georgia, has evolved into an opportunity to gain the customer’s trust through packaging spend, labor reallocation, automation, and shipping execution.
“Like many direct-to-consumer (D2C) companies, this e-commerce business specializing in pest control experienced tremendous growth in 2020 – but as a family-owned and operated company, they recognized the need to implement automation to keep up with demand,” Marx recalls.
“Shortly after sharing what we do best – through our people and automated solutions – we were able to discuss both packaging needs and operational pain points.”
The strategy brought forward by Piedmont involved increasing throughput for the client’s growing customer demand, alleviating an expensive labor force, eliminating costly human errors, and combating the increasing cost of small parcels.
Breast Cancer Awareness
Pie Center Opening
PNC equipment showroom traffic
Not only did Piedmont prove to be a trusted, consultative packaging solutions provider, but the company also saved the client a substantial amount of money and allowed them to grow at an exponential rate.
With customers across nearly every vertical, from food and beverage to e-commerce fulfillment, retail, automotive parts, and manufacturing, Piedmont always has exciting projects in the works.
“We can manage your inventory, optimize your production line, recommend alternative solutions, consolidate vendors, free up valuable warehouse space and working capital, as well as perform audits to ensure the most effective packaging is being used to protect your products,” Marx acclaims.
CHAMPIONING SUSTAINABILITY
Piedmont is committed to supporting a more sustainable environment.
“Our goal is to implement reusable,
PIEDMONT MISSION AND VALUES
MISSION – To be the market leader in supply chain solutions, automation, and technology.
VALUES
• Piedmont is all one family
• Win together
• Deliver success
• Get stuff done
• Make quality personal
• Listen first, then listen more
• Have fun
recyclable, and responsible initiatives both internally and through proactive consultation with our customers. We have taken strides towards the pursuit
of long-term sustainability through several strategic initiatives,” Marx tells us.
As a corporation, Piedmont continually makes efforts to contribute to the environmentallyfriendly development of society through its business, as well as to pursue the realization of its mission to inspire greatness in packaging, a proud company promise since its establishment in 1950.
“As a distributor, we have implemented various corporate social responsibility (CSR) and environmental, social, and governance (ESG) requirements towards our suppliers. Our supplier guidelines have been used as the protocol to contribute to a more responsible and sustainable economy,” he adds.
Piedmont is committed to having all company cars upgraded to electric or hybrid by 2030, conducting sustainability audits to educate customers on eco-friendly packaging
New office in Dallas
“WE USE OUR EXPERTISE IN PACKAGING TO AID CHARITABLE ORGANIZATIONS WHENEVER POSSIBLE, AS I HAVE ALWAYS BELIEVED THERE IS MORE SATISFACTION IN GIVING THAN RECEIVING”
– GARY MARX, CEO, PIEDMONT NATIONAL
solutions, and continuing to achieve the company’s goal of 100 percent recyclability on all products utilized internally.
Alongside this, Piedmont is striving to reduce its energy usage by implementing LED lightbulbs and motion-activated lights in all offices and warehouses, and all outbound pallets are now wrapped in a stretch film that bio-assimilates into an environmentally-friendly food source.
INSPIRING GREATNESS
As part of Piedmont’s mission to inspire greatness in the packaging
industry, the company believes collaboration is one of its most impactful actions.
“We value a set of shared commitments and know that environmental and social issues are too big to solve on our own. In order to pursue compliant partners, we are dedicated to purchasing from responsibly sourced suppliers and do so by ensuring we uphold CSR and ESG principles with all suppliers and manufacturing partners,” Marx divulges.
As such, Piedmont-distributed products are produced in an
ESG-compliant environment, and manufactured in a safe, respectful workplace that has a zero-tolerance policy towards non-compliance.
Piedmont’s facilities also monitor their own environmental impact regarding emissions, circularity, recycling, waste, and more.
As Piedmont continues to prioritize collaboration and endeavors to uphold its commitment to responsible processes, the future of packaging looks both sustainable and rewarding for the company.
PIEDMONT NATIONAL Tel: 404-351-6130 info@pncorp.com www.piedmontnational.com
SUSTAINABILITY IN THE CITY
In the heart of Orange County, California, environmental stewardship and climate action are at the core of Costa Mesa and the City Council. Energy and Sustainability Services Manager, Salem Afeworki, shares the plans to reduce greenhouse gas emissions and waste citywide
Writer: Rachel Carr | Project Manager: Ben Weaver
Just a few miles from the coast of Southern California, in Orange County (OC), is the city of Costa Mesa.
Originally home to Native American inhabitants, the plateau above Newport Beach was home to the suburban farming community of Harper until 1920, when it changed its name to Costa Mesa, Spanish for coastal tableland.
Today, it is flourishing as a world-class city, featuring some of the best restaurants, retail centers, and cultural arts. Moreover, it is home to the South Coast Plaza, a renowned international shopping destination with more than 250 luxury and fashion boutiques, as well as 30 restaurants, located adjacent to Segestrom Center for the Arts.
Costa Mesa is conveniently less than an hour’s drive from the sprawling metropolis of Los Angeles (LA), and to ensure that it becomes the perfect antidote to LA’s heavy traffic and a great place for people to live, work, and play, the first Energy and Sustainability Services Manager for City of Costa Mesa, Salem Afeworki, is leading the environmentally-friendly initiatives and programs.
“Transportation is an issue that needs addressing to reduce emissions and improve air quality, but getting people out of their cars is difficult. LA has been trying to increase different modes of transportation for decades now, whether it’s more buses, expanded bike lanes, or better, cleaner, and more efficient microtransit options,” opens Afeworki.
One way to reduce emissions is with electric vehicles (EVs), and City of Costa Mesa has been proactively investing in zero-emission vehicles (ZEVs) and infrastructure for the last five years. It currently has 10 EVs, 10 hybrids, and an e-shuttle bus in its fleet, which serves the City of Costa Mesa Senior Center and was made possible through a grant from the Volkswagen Environmental Mitigation Trust.
“My team is also exploring ZEV options for the Costa Mesa Police Department – which is very exciting!” adds Afeworki.
Transport electrification is not the only subject on Afeworki’s agenda; the development and implementation of citywide programs, policies, and initiatives to reduce Costa Mesa’s carbon footprint, increase resource efficiency, minimize waste generation, and enhance the natural and built environment all fall under her jurisdiction.
“I work with various City of Costa Mesa departments, communitybased organizations, regional and state agencies, and the business community to build a stronger, more sustainable, and equitable city together,” Afeworki explains.
This is alongside overseeing sustainability policies, projects, and initiatives with diverse focus areas including but not limited to energy, mobility, waste, green spaces, ecosystems, the economy, internal capacity building, and green jobs. Indeed, Afeworki is the first sustainability leader in the City of Costa Mesa’s history to lead citywide efforts in advancing sustainability, clean energy, climate action, and resilience.
SUSTAINABLE SPACES AND PLACES
In California, the biggest source of greenhouse gas (GHG) emissions comes from the transportation sector. As such, Afeworki is personally interested in emerging technologies and R&D investments in better EV batteries, energy storage, vehicleto-grid (V2G), and hydrogen fueling stations.
“In 2021, we installed four Level II EV charging stations and one Level III EV charging station at the City Hall. The availability of these highlights City of Costa Mesa’s commitment to environmentally-friendly programs, initiatives, and technologies that build resilient communities and infrastructure.
“All Costa Mesa residents, City
COMMUNITY OBLIGATIONS ON THE CITY OF COSTA MESA RADAR
EVENTS
• City of Costa Mesa has actively participated in community events to raise awareness and educate the public about Senate Bill (SB) 1383, including the annual Earth Day Festival, where compost and recycling bins are given away.
• An educational booth at Eco Expo hosted by the Costa Mesa Sanitary District.
• Dump Day is a collaborative effort between City of Costa Mesa, the California Department of Transportation, Goodwill of Orange County, and the office of Cottie PetrieNorris to collect abandoned items and provide paper shredding services.
STRATEGIC PARTNERSHIPS
of Costa Mesa employees, and commuters from neighboring cities will be able to benefit from this publicly available EV infrastructure, which is convenient and accessible 24/7. This project won the American Society of Civil Engineers Orange County’s Energy Project of the Year!” Afeworki proudly states.
The city’s approach to transforming transportation services into ecofriendly options is multi-faceted, as sustainable public transport needs to be affordable.
Therefore, City of Costa Mesa is increasing the ease of use for active modes of transportation such as walking, biking, and rolling.
It also ensures safe and comfortable access to the 10 bus routes that serve the city while exploring alternative
• Thanks to its strategic outreach and partnership with community members, City of Costa Mesa has achieved several notable accomplishments in its organic recycling efforts. Working collaboratively with seven haulers, it has successfully rolled out a comprehensive organic recycling program, ensuring that multi-family residents and businesses can easily comply with SB 1383 requirements. The Costa Mesa Sanitary District also played a pivotal role by implementing programs for single-family and multifamily properties up to four units.
• City of Costa Mesa has also made significant strides in procurement, actively purchasing compost and mulch from OC Waste & Recycling. Its landscape contractor incorporates this compost and mulch into its operations, further reducing organic waste in landfills.
• Furthermore, City of Costa Mesa has partnered with Abound Food Care on food recovery programs that help businesses comply with SB 1383. A detailed list of food donation organizations is available online, offering residents and businesses an opportunity to reduce food waste and combat food insecurity.
NOTABLE ACHIEVEMENTS
• In 2022, City of Costa Mesa achieved a remarkable 482 percent increase in organic waste recycling, diverting 3,335 tons of organic waste from landfills. This represents an increase of 1,635 tons and is a testament to the commitment and dedication of the community to embrace sustainable practices.
• Residents and businesses are critical in crafting a sustainable future and combating the urgent climate crisis. City of Costa Mesa appreciates the community’s partnership in organic recycling efforts and looks forward to furthering its impact in the coming years.
“I AM HOPEFUL THAT TOGETHER, WE WILL FIND A WAY TO MEET OUR LOCAL AND GLOBAL CLIMATE AND SUSTAINABLE DEVELOPMENT GOALS”
– SALEM AFEWORKI, ENERGY AND SUSTAINABILITY SERVICES MANAGER, CITY OF COSTA MESA
mobility options such as microtransits, and has deployed two solar-powered EV charging stations – one at the senior center and another in the city’s maintenance yard.
“I recently testified before the California Senate on ZEV infrastructure challenges and opportunities as there is a lot of work to do locally to meet the state’s carbon neutral goal, but I am excited to be working on addressing local issues and thriving daily to remove barriers toward a decarbonized and sustainable world,” voices Afeworki.
Clean mobility options are not the only eco-friendly element of Costa Mesa; there are a plethora of green
spaces for relaxation if residents and visitors to the city want a break from commuting.
Costa Mesa has over 30 parks, the largest of which is Fairview, hosting 195 acres of open space, two Nationally Registered Cultural Resource Historic Sites, and five distinct habitat ecosystems that are home to many rare and endangered plant and animal species.
The park also acts as a regional gateway to the Santa Ana River Trail, the Orange Coast River Park, and the adjacent Orange County Talbert Regional Park, offering users multiple passive recreational opportunities such as picnicking, kite flying,
wildlife observation, environmental education, and seven miles of trails for walking and cycling.
The abundance of green space is shared by over 110,000 Costa Mesa residents over 16 square miles (sqm) of the city.
CHANGE FROM A BILL
Waste management is a huge focus for City of Costa Mesa. As a result of the SB 1383, municipalities have collectively turned their sights to organics recycling to address the climate crisis.
It sets ambitious goals for California, including a target to reduce 75 percent of organic waste in landfills by 2025 and save at least 20 percent of uneaten food for redistribution to those in need.
Organic materials such as food scraps and yard trimmings account for 50 percent of landfill waste and are responsible for producing 20 percent of California’s methane gas – a GHG that is 84 times more potent than carbon dioxide.
Chevrolet Bolt EV, part of City of Costa Mesa’s green fleet
A COMPANY PROMOTING PEOPLE, PLANET AND PROSPERITY W
Ware Disposal Inc., a Santa Ana, Californiabased integrated solid waste management provider, has a 55 year history of promoting people, the planet, and profits through its provision of service across Southern California.
are Disposal Inc. commenced operations in the City of Los Angeles in 1968, as the brainchild of Ben and Judith Ware. Three years later, they relocated the company to Santa Ana in Orange County to take advantage of the tremendous opportunities afforded during the County’s significant growth period.
In the mid-1990s, their son Jay joined the company as General Manager, to lead Ware Disposal Inc. into the 21st century. During his tenure that growth has increased 15-fold and has earned the company a place on Waste Age’s Top 50 solid waste management firms in North America. Today, as a result of promoting people, the planet, and profits, Ware Disposal Inc. serves over 20,000 residential and 5,000 commercial customers every week.
The consistent pattern of growth has led the company to expand its operations
from a construction trailer and small lot to a corporate headquarters in Santa Ana and three satellite operations yards in Fullerton, Los Angeles, and San Diego. In an effort to protect the planet, Ware Disposal Inc. installed a compressed natural gas station at its Fullerton satellite facility in 2011 through a partnership with Clean Energy Fuels.
As for its people, Ware Disposal Inc. has been represented for 22 years by Teamster Local Union 396, a relationship the company appreciates. The company also remains proud to offer its driving and mechanic personnel a wage and benefit package commensurate with its location in Southern California. We remain quite proud that we did not implement any layoffs as a result of the COVID-19 pandemic, whereby we maintained employment for all of our employees during that most difficult of times. Because of our commitment to our people, we did not lose any staff during that period.
Additionally, as part of protecting the planet and promoting profits between it and its customer base, the Ware family realized a long-held dream by securing City Council approval of its large volume transfer station, Madison Materials, in September 2000. This facility remains one of the most urban transfer stations in California, as it is seven blocks from downtown Santa Ana. The facility officially opened for business in August 2002 and secured a Cal-Recycle permit in 2004. The facility’s primary focus upon opening was to provide a venue for other solid waste firms and self-haulers and a place to dispose of construction and demolition waste in central Orange County, as the area had not yet concluded its growth period. However, the facility’s permit also allowed Madison to handle other parts of the waste stream, including dry waste, recyclables, green waste, and electronic and universal waste. This provided Ware Disposal Inc. the ability
to promote itself under the planet moniker, that the company could offer a full array of services to its existing and future client base and handle nearly all portions of the waste stream internally, thus presenting its customer base the ability to “profit” off the closing of the loop.
Ware Disposal Inc. operates in a number of Southern California jurisdictions, including the following for commercial, multi-family, and industrial services:
• City of San Diego, where it is one of only six commercial, approved providers
• County of San Diego
• City of Costa Mesa
• City of Irvine
• City of Newport Beach
• Temporary/construction and demolition services to the Cities of Lake Forest, Los Alamitos, and Rancho Santa Margarita
• City of El Segundo
• City of Montebello
• City of Monterey Park
• City of Pasadena
• City of Santa Fe Springs
• City of Santa Monica
• City of Torrance
• City of Vernon
• City of Thousand Oaks
• Thirty school and community college districts, including one of three providers for the Los Angeles Unified School District
While Ware Disposal Inc. treasures our relationship with the aforementioned jurisdictions, we have a heightened and special relationship with the City and County of Los Angeles.
As it relates to the City of Los Angeles, Ware Disposal Inc., through the dedicated work of its staff (people), was able to secure one of the seven franchises as part of the City’s pioneering recycLA program. Ware
www.waredisposal.com
Disposal Inc. was awarded the Southeast zone, a zone of 2,000 customers south of downtown Los Angeles. In 2017, it represented the most explosive growth period in the company’s long history. As a result of its people-oriented approach, Ware Disposal Inc. experienced few issues during
the service transition period in 2017 because it already possessed the ability of working with individual customers to transition service to us on a daily basis and to anticipate what their service needs would require.
As part of the recycLA program, the company sincerely appreciates working with various food rescue non-governmental organizations to recover edible food to provide to the food insecure population within metropolitan Los Angeles. We have partnered with Food Forward and St Francis Center (people) to prevent edible food from being landfilled (planet) and providing savings across the board (profits) to various actors as part of the City of Los Angeles. Ware Disposal Inc. rescues upwards of one hundred tons of edible food per month since 2018, which also saves on the production of global warming greenhouse gases.
In addition, Ware Disposal Inc. provides
service to approximately five hundred textile customers in the Southeast zone. We have engaged with the city and various NGOs in the city and across the state to identify potential solutions to recycle textile waste. It remains the company’s position that there is a much better use of over 24,000 tons per annum of textile waste and it will explore any and all options to prevent this part of the waste stream from being landfilled. The company desires to be a large actor in developing a solution to textile waste, as it handles among the most textile waste of any solid waste provider nationwide.
As it relates to the County of Los Angeles, the company has realized substantial franchises with that agency over the last fifteen years, including the following:
• East Charter Oak community, to provide exclusive residential collection services;
• South Whittier community, to provide exclusive residential collection services;
• Lennox Garbage Disposal District, to provide exclusive residential and commercial collection services.
Ware Disposal Inc. has provided service to the East Charter Oak community for fifteen years and represents the company’s third overall residential franchise in the company’s history. As to the other two communities, Ware Disposal Inc. has entered a sixth year of service to both. One of the new programs we have implemented in all three communities is a twice-per-annum compost and mulch giveaway event in the Spring and Autumn seasons. The company understands its responsibility to return both products to residents as a way to close the loop between collected green waste and resultant products that can benefit them. These events are wildly popular with the residents in all three communities, so much so that the company
runs out of both materials within two hours! Additionally, when the County of Los Angeles decided to exclusively franchise commercial collection, Ware Disposal Inc. was awarded the San Gabriel Valley West franchise, which encompasses an area from Monrovia/Arcadia to Pasadena. Ware Disposal Inc., through that action, became one of only four exclusive commercial franchisees in the County of Los Angeles.
As always, through Jay Ware’s inspired leadership, the company looks to the next innovation, the newest technology the industry has to offer. The next innovation is the electric vehicle (EV). Ware Disposal Inc. intends to take delivery of its first EV in 2024. The newest technology would be the OREX extrusion machine at Madison Materials. This technology will allow Ware Disposal Inc. to reduce the amount of collected waste going to landfill disposal. It will allow the company to get into SB 1383 compliance and further reduce planet-warming gases from the atmosphere. Implementing both technologies would position Ware Disposal Inc. well for the remainder of the current decade and going into the next decade.
But, back to the people, planet, and profits. Ware Disposal Inc. would not be as successful as it is today without cherishing its relationships with its clients (people) and working collaboratively with them to design waste reduction practices (planet) to achieve the State of California’s ambitious climate action goals. When both work in concert, it produces a wide array of profits not only for both parties, but for the larger society.
Ware Disposal Inc. survived the industry consolidation of the 1990s, early 2000s, and has emerged as a much stronger force in the industry in Southern California. The company steadfastly embraces all of the challenges presented as a result of the implementation of SB 1383, as well as the recently enacted electric vehicle fleet rules from the California Air Resources Board.
People, planet, and profits…there’s no better corporate approach to achieving larger societal goals for all.
“Recognizing that cities, businesses, and residents all have a role to play in reducing organic waste in landfills, SB 1383 holds both an opportunity and a challenge for everyone. City of Costa Mesa has taken proactive steps to partner with its community and build a greener future,” Afeworki observes.
City of Costa Mesa’s approach to SB 1383 is for its sustainability team to work at helping community members understand and develop new habits required to sort organic materials properly.
“Through a series of targeted outreach and engagement efforts, we aim to educate the community about the importance of diverting organic waste from landfills and the steps they can take to impact the environment positively,” she informs us.
To engage residents and businesses alike, outreach efforts include various elements designed to impart information.
For example, City of Costa Mesa has a dedicated webpage that offers guidelines on organic waste recycling, whilst social media platforms are utilized to regularly update people
on the latest developments and initiatives.
“To help businesses comply with SB 1383 mandates, City of Costa Mesa designed a bilingual postcard and a link that provides a succinct overview of the requirements. A general flyer was also created for wider distribution to ensure that all community members are aware of how they can contribute to a greener future.
“Recognizing the power of social media, we produced an animated video highlighting the importance of organic waste recycling and providing step-by-step instructions. The engaging format helps viewers grasp key concepts easily and motivates them to take action,” highlights Afeworki.
SUSTAINABILITY PROGRAMS, RECOGNITIONS, AND AWARDS
City of Costa Mesa is committed to environmental stewardship, community wellbeing, and economic prosperity.
• In 2021, the City Council added “Advancing Environmental Sustainability and Climate Resiliency” as its priority goal.
• In the same year, Costa Mesa was awarded a Leadership in Energy and Environmental Design (LEED) Gold certification, joining a growing group of more than 100 cities and municipalities worldwide to be certified under the US Green Building Council’s LEED for Cities and Communities rating system. It is the only city in Orange County with the certification, and at the time, it was one of the only four cities in the US to have received the certification using the latest LEED standard, LEED version 4.1.
• Costa Mesa has three LEED buildings including a library, community center, and a fire station.
• The city mainly uses drought-resistant and California-native vegetation and has an Organics First Policy/Integrated Pest Management Plan.
• The green business program is designed to help companies operate sustainably and receive public recognition for their efforts.
• Costa Mesa also earned a Tree City USA designation from the Arbor Day Foundation. The program provides direction, assistance, and national recognition to participating cities while increasing awareness about the value of trees and the importance of sustainable tree management. It also provided the framework for a healthy, sustainable urban forestry program in cities.
ASCE Award
GREEN GOALS
City of Costa Mesa has a few key priorities for the coming year, but the biggest is its Climate Action and Adaptation Plan (CAAP), a multi-year and inclusive process that will include extensive stakeholder engagement and input.
“We hope to have it finalized and approved by early 2025. To supplement the city’s approved CAAP budget, we were awarded a $50,000 climate adaptation and climate resilience planning grant from SoCalGas to conduct a climate vulnerability assessment in our low-income communities,” Afeworki elaborates.
The climate plan will put equity at the center of the planning process, identifying GHG reduction and adaptation measures that enhance public health and community resilience and promote the creation of local green jobs.
Furthermore, City of Costa Mesa has goals regarding fleet electrification and citywide
“THERE IS A LOT OF WORK TO DO, BUT I AM EXCITED TO BE WORKING ON ADDRESSING LOCAL ISSUES AND THRIVING DAILY TO REMOVE BARRIERS TOWARD A DECARBONIZED AND SUSTAINABLE WORLD”
– SALEM AFEWORKI, ENERGY AND SUSTAINABILITY SERVICES MANAGER, CITY OF COSTA MESA
expansion of the ZEV infrastructure, focusing on expanding EV charging stations at multi-family residential units and in low-income communities.
“With the aim of further expanding tree coverage throughout the City, we developed a tree canopy map in collaboration with the Google Environmental Insights Explorer team. We are now using the web map to develop targeted tree planting efforts in our vulnerable communities,” says Afeworki.
Its tree canopy expansion plans
and the use of different Nature-Based Solutions (NBS) to address climate change will improve air quality while enhancing the community’s health and reducing urban heat.
“As a state, we aim to be carbon neutral by 2045 by decarbonizing every sector. We know what needs to be done and by what date; the current challenge is how to get there. To address this, we are working on developing GHG reduction pathways that are a good fit and reflect the priorities of our community.
City Tree Canopy Map developed in collaboration with Google Environmental Insights Explorer team
2022 Earth Day Festival
2023 Climate Leaderhip Conference in LA with high school students
CITY OF COSTA MESA’S PLANS, PROJECTS, AND INITIATIVES
CAAP – A comprehensive strategy to address the climate crisis in Costa Mesa in an innovative, equity-focused, realistic, and actionable way. The City Council adopted a resolution to approve City of Costa Mesa’s Local Hazard Mitigation Plan (LHMP) in April 2023. Climate change considerations were discussed in detail under each hazard profile and were included in the recommended mitigation measures. City staff will incorporate LHMP in the general plan’s safety element update and CAAP.
CITY TREE CANOPY – The first fully mapped tree coverage, including public and private trees, in partnership with Google Environmental Insights Explorer. The plan is to use the map to expand the trees in the city , focusing on lowincome and vulnerable communities.
ONGOING COMMUNITY EDUCATION AND ENGAGEMENT – City of Costa Mesa started the Earth Day festival in 2021, which attracts hundreds of people every April in addition to annual events. It regularly hosts community workshops and attends events on different topics, ranging from stormwater management to induction cooking and sustainable landscape management. This creates the ideal opportunity for Afeworki to talk to community members, partners, and city staff to understand their needs and priorities regarding sustainability, which she can then convert into projects or initiatives that the city can implement.
“It is one of the biggest challenges of the century, but alongside challenges come opportunities, and I believe in human ingenuity and resourcefulness. I am hopeful that together, we will find a way to meet our local and global climate and sustainable development goals,” she tells us.
With Afeworki at the helm of City of Costa Mesa’s sustainability efforts, it is in excellent shape to action change and reach its climate goals. Her green credentials include working for the United Nations (UN) before completing a master’s
CITY OF COSTA MESA
degree in environmental management and renewable energy applications.
“I have always been interested in nature and understanding how things work, and as an extrovert, I find teamwork in multidisplinary settings highly energizing. I regulary volunteer and do pro-bono work to give back to my community. For example, we recently published the second edition of the State of Sustainability Report that covers Orange County and LA
in collaboration with the American Society of Civil Engineers Los Angeles Section. The report identifies the current trends and challenges in sustainability and provides insight to support local policy development, collaboration opportunities and implementation of sustainability initiatives across the region,” Afeworki concludes.
Afeworki’s diverse professional and life experience across four continents
and her capacity to build and retain lasting relationships easily, makes her who she is today – a more inclusive leader and global citizen who tries to bridge the gap and bring people together to build a sustainable world for all.
Safety underpins Cementation’s underground mine development and construction services. Eric Smith, Managing Director, showcases the company’s successes and commitment to zero harm
Writer: Jack Salter | Project Manager: Lauren Robinson
Mine owners are looking for safe work, engineering that adds value, and a contractor willing to work with them.
Embodying all these concepts is Cementation, an underground mine contracting and engineering company providing mine development and production services for clients throughout the world.
“Our ‘Best for Project’ philosophy means that at any given point, or when facing a demanding challenge, we separate ourselves from any attachments linking to our own benefit,” opens Eric Smith, Managing Director of Cementation.
Honesty is the cornerstone of Cementation’s client relationships, with decisions made based on what is best for the project, which always yields the best value for clients.
“We deliberately return to the client’s goals and project scope and let that be the filter for generating and executing solutions. While some companies might consider this approach to be risky, we have always found that it results in responsible and accountable outcomes in safety, productivity, efficiency, and profitability.”
Cementation is made up of Cementation Canada Inc., Cementation USA Inc., Cementation Mining Mexico
S.A., Merit Consultants International, and Terra Nova Technologies Inc.
Excluding the latter, Smith oversees these companies and their operations in his current role, having previously worked for an underground civil construction company, two different underground mine operations, and a shaft sinking contractor prior to joining Cementation.
As a full-service international mining contractor that delivers value-added results rooted in responsibility and accountability, Cementation has the unique capacity to draw from expertly skilled teams to tackle focused projects, and the ability to pull together its employees to work with the utmost efficiency.
“No matter the case, we safely deliver our client commitments on time and on budget,” emphasizes Smith.
ENGINEERING EXCELLENCE
Cementation has an established core of engineering excellence, which it believes is an integral part of the construction process.
Early contractor involvement can equally improve project constructability, which in turn reduces risk from a safety, technical, and commercial perspective, and can lead to the optimization of schedules, operations, and maintenance processes.
The specialist engineering capability within Cementation provides the opportunity for early input and detailed design engineering for the projects it builds.
The company is actively engaged in the construction of complex underground infrastructure for the mining industry, supported by its integrated team of multidisciplinary engineers and designers, technical experts, and experienced personnel.
Cementation works in exciting and dynamic environments, with no two projects alike in terms of size, scope, or duration.
Each project therefore deserves a customized approach, according to Smith, who is extremely proud of the company’s recently completed projects and those that are currently
“WE DELIBERATELY RETURN TO THE CLIENT’S GOALS AND PROJECT SCOPE AND LET THAT BE THE FILTER FOR GENERATING AND EXECUTING SOLUTIONS”
– ERIC SMITH, MANAGING DIRECTOR, CEMENTATION
being executed with excellence.
“Some highlights include a newly completed mine shaft in the US. Our teams have successfully innovated to create the first shaft in that area, which was mechanically excavated,” he reveals.
“To add to that, there were impressively zero injuries reported
thanks to the integration of technological solutions that created a safe degree of separation of our people from potential hazards.”
This milestone exemplifies Cementation’s focus on safety and commitment toward the ultimate goal of zero harm within its operations.
It is important that the company
maintains a strong reporting culture in which employees are engaged in communicating, recording, and attending to all near misses and close calls.
On top of proactive approaches to safety, these efforts ensure that every hazard is controlled, risk is reduced in the workplace, and harmful incidents are prevented because all of the conditions that lead to injury or loss are acted upon.
All incidents are investigated to determine the true potential for loss, and to identify and review the root causes to determine any weaknesses.
Cementation uses the information derived from investigating these incidents to improve its systems for better hazard controls, combined with increased risk reduction. Lessons learned are shared both within the company and with external safety groups and clients for the benefit of the industry and all those that work within it.
DELIVERING COMPLEX PROJECTS
Most notably, the company is involved in a large-scale and multi-faceted mining construction project in Western Canada.
Despite encompassing enormous complexities, the exceptional teams at Cementation have been able to deliver work on the project for over a year without a lost time incident.
Elsewhere in Canada, the company is also designing a shaft facility for a new uranium mine.
“Nuclear energy is one of the many solutions to decarbonize the economy, and we are happy to be involved in this critical project,” states Smith.
In the US, meanwhile, Cementation is assisting a large mining company with mechanized development to help achieve their production targets.
“We are very excited to offer our clients state-of-the-art mechanized development expertise and management systems that allow us to
safely and effectively unlock their ore reserves.”
Cementation has a particular focus on reducing and eliminating the need for its people to have direct contact with potential hazards.
Given all the shaft excavation work that the company performs, there is an acute need for the company to research and invest in equipment and technologies that provide remote operation or automation.
“We are continually investing, because if we don’t, we will be left behind.
“This also means that we are funding training to educate and upskill our workforce, all of which leads to greater efficiency and productivity,” Smith notes.
In addition, as working underground means that unanticipated challenges arise frequently, Cementation’s time, energy, and investment in developing a short interval control program has allowed the company to identify issues in real time and rectify them quickly to avoid lost time and reduce expenditures.
Meeting Your Mining and Construction Equipment Needs
Based in North Bay, Ontario, Canada, Borgford Equipment Services, Inc. (Borgford) is proud to have more than 30 years’ worth of Indigenousowned and operated experience in the mining and construction industry.
As a full-service mining and construction equipment provider, Borgford provides everything from service and repairs to sales and rentals, specializing specifically in underground and surface mining equipment. With extensive knowledge of mining regulations and a strong working knowledge of all equipment safety aspects and how they relate to the mining and construction regulations, Borgford is here to do all of the heavy lifting for you.
No matter what you may need, we have you covered! With time-tested reliable service and proven customer satisfaction, you can easily and cohesively find mobile drilling and haulage, shaft sinking, mechanized raise climbers, and stationary equipment for your mining and construction needs. Additionally, Borgford offers notable brands, including Caterpillar, John Deere, Komatsu, Atlas Copco, Sandvik, Jumbos, Bolters, Load Haul Dump (LHD)
trucks, and Underground Loaders.
Whether you need a sales quote on new machine parts or service repairs, contact Borgford – we can handle just about anything!
Proud to be servicing customers in Northern Ontario and abroad, Borgford is your go-to supplier for any full-service mining and construction equipment and is committed to outperforming all of your expectations.
SERVICING THE NORTH BAY AREA WITH SANY
As Canada’s newest SANY equipment dealer servicing the North Bay Area, Borgford is always searching for ways to expand, advance, and help fulfill any unmet customer needs with the latest and greatest available technology. SANY equipment is specifically known for its wide range of excavators, with 17 sizes available that range from 15 to 400 horsepower (hp) and a 4,000 to 120,000 pound (lbs) weight class. They are built to deliver versatility, efficiency, safety, and, most importantly, world-class performance. Additionally, SANY manufactures mid-range wheel loaders that boast three cubic yards (yd3) and a 4.2 yd3 load capacity, making
Customer service, integrity, trust, and commitment to outperforming your expectations”
them some of the strongest and most efficient machinery on the market.
Backing all of its equipment with the industry’s strongest warranties (five years or 5,000 hours) to ensure peace of mind and provide maximum uptime, SANY is dedicated to helping businesses thrive with its commitment to value, performance, and service, allowing users to confidently dig, haul, lift, and build without fail.
Customers attest that these powerhouse machines take construction projects to a whole new level, and this scale of productivity and success would not be possible without the support and top-notch service from Borgford.
HYBRID POWER SOLUTIONS PRODUCTS
It is undeniable that the future is becoming increasingly fuel-free, and Borgford is here to lead the industry when it comes to providing safer, cleaner, and more effective alternatives to mining and construction equipment. Now offering a full line of Hybrid Power Solutions (HPS) products, including portable battery packs, solar panels, and more, Borgford is making it convenient and hassle-free to utilize these new products to ensure your environmental
footprint is steadily shrinking. One of the specific products that Borgford is providing from HPS is the Batt Pack, a lightweight, portable lithiumion battery system designed to replace commercial and industrial-grade generators. Originally designed for mining, the Batt Pack easily proves it can handle the toughest jobs and the harshest of conditions. With incredible surge capability to power the largest of tools, these portable power packs offer the highest standard of safety and are completely maintenance-free.
Built for temperatures as low as -20°C and as high as 45°C, Batt Packs are able to deliver up to 6,000 watts (W) of peak power, and are easily chargeable by either solar, vehicle, or grid. It is truly built to outlast and not only offer
a replacement to traditional energy, but to truly surpass it. Take away the stress from your next project and give Borgford a call today, or better yet, visit their storefront for an even more personalized service and ensure that all of your mining and construction needs are met!
Borgford Equipment Services Inc.’s Total Mining Services:
• Sales and rental of used, rebuilt, and refurbished mining equipment
• Repair and refurbishment on all makes and models
• Mobile drilling and haulage
• Shaft sinking
• Mechanized raise climbers
• Stationary equipment
• SANY equipment
• Hybrid power solutions –The Batt Pack
PROUD OF ITS PEOPLE
Like so many mining players and indeed other industries, Cementation has been greatly affected by the supply chain woes associated with the COVID-19 pandemic.
A high percentage of Cementation’s revenue is linked to materials that are provided by suppliers, and most projects have very tight schedules and timelines, so having unexpected delays is unacceptable to the company and its clients.
Given its decades-long operations, Cementation has been fortunate to develop strong relationships with its suppliers.
“These trusted relationships allow us to have open and meaningful discussions to mitigate any issues at hand, and leverage alternative solutions,” Smith recognizes.
“WE ARE VERY EXCITED TO OFFER OUR CLIENTS STATE-OF-THEART MECHANIZED DEVELOPMENT EXPERTISE AND MANAGEMENT SYSTEMS THAT ALLOW US TO SAFELY AND EFFECTIVELY UNLOCK THEIR ORE RESERVES”
– ERIC SMITH, MANAGING DIRECTOR, CEMENTATION
“We continue to be grateful to have their support, and we are happy to say that the supply chain challenges have been dramatically reduced post-pandemic.”
The company also worked extremely hard to support safe and flexible working environments at the
height of the COVID-19 outbreak. With this foundation, Cementation felt strongly that employees needed to be empowered to perform their work safely and effectively every day despite the disruption and uncertainty that was felt by the whole world.
We are community-focused problem solvers who believe in meaningful interactions and lasting relationships. We are dedicated to supporting those like you who dare to be different and make a real impact in the world.
We are dedicated to making sure you always get what you need, when you need it. We offer pipes, valves and fittings, designed to meet the specific needs of a diverse range of industries.
NORTH AMERICA OUTLOOK: HOW HAS THE MINING INDUSTRY DEVELOPED THROUGHOUT YOUR CAREER?
ERIC SMITH, MANAGING DIRECTOR: “It’s exciting to see how it has evolved from when I was a young engineer to now. There are so many exciting developments and opportunities on the horizon, and I’m grateful to be contributing to them.
“Since my early involvement in mining, I can point to many positive improvements in the areas of safety to workforce diversification and inclusivity, technology adoption, and digital literacy, as well as economic and social determination and positive obligations towards corporate social responsibility (CSR).
“Even though it’s difficult for individual companies to justify large-scale research and development investments, they are happening at an incremental and sustained pace. I believe it is our responsibility in the future to hold collaborative spaces that will improve mining as a whole to increase efficiencies, reduce environmental impacts, and most importantly, eliminate harm.
“As we explore how this might be achieved, there is a role for our higher education and skilled trades institutions across the globe to train conscientious, competent, and well-rounded graduates. Having these attitudes and behaviors instilled will yield great benefits for everyone.”
“Cementation is the great company that it is because of our people, and I’m overwhelmingly proud of their continuous achievements. We don’t have orebodies or assets that generate our revenues; our employees are the backbone of our ability to deliver value to our clients,” admires Smith.
“Whether it be during a crisis like the pandemic, or a regular workday, our workforce brings their skills and expertise to every project. We listen to their contributions and implement them.”
Historically, the skilled work that takes place at mine sites has required a labor force with the physical strength and experience to be able to perform while staying safe.
As a result, the industry has functioned with a fairly narrow crosssection of people who can work safely and effectively underground.
Through the implementation of digital tools and technology, remote equipment, and mechanical advances, Cementation has opened up the ability for a much larger pool of people available to perform a greater scope of work.
“These practices also serve to overturn the age-old stereotype that mining is all about physical and dirty work,” Smith adds.
“Our industry is diverse; we need skilled, hands-on workers, but we also need technology-savvy employees able to work state-of-the-art equipment and thought leaders that can help us find the newest ways to reduce environmental impacts. We really have come a long way in the last 20 years.”
COMMITTED TO COMMUNITIES
Cementation is dedicated to being a responsible corporate entity in the communities where its employees live and work.
Staff members are encouraged to give back by supporting and participating in charitable and regional groups that empower their families and communities. This commitment has resulted in the company donating over $100,000 in the past year.
Cementation is honored to partner with many Indigenous communities and entities, as well as various organizations led by First Nations,
Métis, and Inuit Peoples.
“When it comes to working with Indigenous communities, Cementation is focused on developing meaningful exchanges. We maintain an eye to learning what each distinct community needs and how we can support greater economic development, sovereignty, governance, and overall selfdetermination,” Smith tells us.
“These relationships are the basis for developing employment opportunities, pre-employment training, postsecondary scholarship funds, community sponsorships, and more.”
The company is developing a similar approach when planning to work in communities around the world.
“It is important to learn how we can support the needs of any community we are working with through social innovation and knowledge exchange,” elaborates Smith.
In the past decade, Cementation has established a diversity and inclusion mandate, bolstered by an awareness calendar, events, professional development, and training, all of which are aided by continued investment.
CEMENTATION CAPABILITIES – AT A GLANCE
SHAFT SINKING – Cementation is recognized as one of the world’s premier shaft sinking contractors.
MINE DEVELOPMENT – The company is engaged in extensive lateral and ramp development work in some of the world’s most extreme climates.
RAISE BORING – With a fleet of over 50 raise drills, Cementation is the largest raise boring contractor globally.
MECHANIZED RAISING – Cementation carries out mechanized raise development using both pneumatic and diesel mechanized equipment.
ENGINEERING STUDIES – Decades of experience in shaft sinking, construction, development, and production deliver results that miners can bank on.
ENGINEERING EXPERTISE – Plays a critical role in Cementation’s ability to offer design-built services for underground mine and construction projects.
UNDERGROUND CONSTRUCTION – Significant capability in underground construction and installation for mining and civil applications.
CONTRACT MINING – Cementation has carried out a range of contract mining projects for clients.
HOISTING – Leading the development, specification, and installation of hoist plants.
PROJECT AND CONSTRUCTION MANAGEMENT SERVICES - Delivered through the Merit Consultants International group.
INNOVATION – Applying innovative solutions to technically challenging projects.
Cementation is forming a mentorship alliance with Canadore College, an award-winning leader in reducing environmental harm and climate change mitigation in the areas adopting the United Nations’ Sustainable Development Goals (SDGs), carbon offsetting, clean water initiatives, greenhouse gas (GHG) auditing practices, and sustainable supply chain methodologies.
The company’s goals for the current year are grounded in being sustainable above all else, and to realize modest growth in the market.
“Of course, this is all predicated by partnering meaningfully with our clients,” Smith concludes.
“Our teams are driven by our purpose, which is serving our clients with the utmost value. We will continue to demonstrate this commitment through service differentiation, fostering the highest service level in our relationships, adopting disruptive thinking and technologies, and creating strategic partnerships.”
TO EARTH DOWN
As one of North America’s leading underground contractors, DMC Mining Services combines traditional mining with a forward-thinking strategy. President and Managing Director, Michal Jezioro highlights how the company continuously puts performance first
The Canadian mining industry is world-renowned for its tenacity and perseverance on the global stage.
Achieving longevity through evolution, DMC Mining Services (DMC) has been spearheading the latest innovations for over 40 years. As the industry consistently fluctuates, Canadian mining is currently navigating a dynamic and complex landscape. Although mining has long played a significant role in the region’s economy and remains of vital importance, like any industry,
it presents both opportunities and challenges.
However, following a downturn, the field is experiencing an upward trajectory as more projects have begun to rise to the surface, particularly in the underground mining sector.
“The market is getting hotter, and commodity prices are increasing, resulting in projects that were once not economical in the past now being profitable,” introduces Michal Jezioro, President and Managing Director of DMC.
FROM THE GROUND UP
At the forefront of this evolution, DMC is considered one of North America’s premier underground contractors. The company devotedly provides mine contracting services to clients worldwide, and through its global reach has sustained a reputation for innovation, adaptability, and uncompromising safety.
While the company is headquartered in Vaughan, Canada, its international presence extends across additional satellite offices in Sudbury and Thunder Bay, and further locations in the US, Mexico, and South America.
Utilizing over four decades of expertise, DMC has experience across a multitude of mine development sectors, including engineering, technical services, and project management, with a team of over 1,300 employees.
“OUR EMPLOYEES HAVE STAYED LOYAL, SPECIFICALLY BECAUSE THEY BELIEVED IN THE LEADERSHIP AND ARE ENERGIZED BY THE COMPANY. THIS TESTAMENT CANNOT BE IGNORED AS OUR TEAM IS SIMPLY EXCEPTIONAL”
– MICHAL JEZIORO, PRESIDENT AND MANAGING DIRECTOR, DMC
MINING SERVICES
Therefore, its extended influence and unmatched industry knowledge has positioned the company as the go-to underground mining contractor, more than equipped to meet the everevolving needs of its clients, while maintaining one of the lowest incident and accident frequency rates in the field.
Looking at DMC’s projects in particular, the company has much to celebrate.
“Our portfolio includes a diverse catalog of interesting and complex projects, many of which have been completed in our own backyard in Canada.
“In addition, we have celebrated industry milestones such as the completion of the world’s first shaft boring roadheader (SBR) project – a mechanized shaft boring technology for medium-hard rock,” Jezioro proudly tells us.
BUILDING TOMORROW’S MINES
Jezioro worked for DMC’s parent company, KGHM International, for 17 years before being appointed as President and Managing Director of DMC. Within this role, he was tasked
with leading the development and implementation of strategic growth plans to establish the company’s market presence in the Americas and globally.
“This has been an exceptionally rewarding journey for me, and I take great pride in the remarkable strides DMC has made.
“Our guiding ethos, “Building Tomorrow’s Mines™”, truly reflects our unwavering commitment to forward-thinking innovation and superior client service,” Jezioro states.
Significantly, one of the biggest innovations currently impacting the sector is sustainability. For DMC, the push towards environmentallyfriendly mining practices is causing fluctuations in the overall market, as Jezioro explains.
“There is a trend towards green energy, and while necessary, the flip side is that mining becomes more expensive,” he tells us.
“This can put us in a tough spot as new technology is often more costly, and the client is then in the position where they must weigh innovation against budget restrictions.”
PRACTICAL ENGINEERING SOLUTIONS TO SUIT REAL-WORLD CONDITIONS
Shield’s team of experienced Engineers and Designers offer Structural, Mechanical, and Electrical/Instrumentation Engineering Services to our Industrial, Commercial, and Residential Clients.
Precise Laser tracking service using our LEICA
ATS 600 Laser Tracker, complemented with field support, enables on-site machining where tight tolerances are a must.
ANSYS Finite Element Analysis software is offered for the review of complex assemblies and loading conditions.
Engineering Designs are available in multiple formats including but not limited to: Autodesk Inventor, AutoCAD, Autodesk Advance Steel, and Bentley MicroStation.
High Accuracy Laser scanning service using our LEICA P50 Laser Scanner, provides the peace of mind that engineering designs are based on reality.
Shield prioritizes teamwork with clients to provide simple common-sense solutions that meet the needs of fabricators, constructors, end users, and stakeholders.
SHIELD CONSULTING ENGINEERS LTD.
130 Paris St. Sudbury, ON P3E 3E1
Ph: 705-885-1080
www.shieldeng.ca
As such, the company is working hard to navigate its operations in a way that is beneficial both for the planet and for business.
The company heavily invests in the local communities in which it operates by supporting local charities,
DMC’S DEVOTED COMPANY VALUES
ZERO HARM – The company is committed to zero harm for its employees, the community, and the environment, with a firm belief that the best sites are the safest. In this way, DMC strives to have every worker return home in the same state they arrived.
TEAMWORK – DMC can build trust, act with respect, and welcome an open forum of discussion. As such, it invests in people’s growth and development by promoting a collaborative work environment where the team can continuously learn and adjust.
RESULTS-DRIVEN – The company achieves results through a focus on long-term success and sustained client relationships, compounded with highly skilled problem solvers who are ready to overcome challenges to develop the company further.
COURAGE – DMC encourages employees to share their ideas, which are listened to and leveraged to spread further lessons across the organization.
ACCOUNTABILITY – The company takes full responsibility for its actions and its commitments.
DMC also keeps its promises and establishes long-term relationships with its internal and external clients, which have been built on integrity and trust.
events, and sports teams, and offers internship programs and training to Indigenous communities. Additionally, DMC’s First Nations partners are recognized and are invited to collaborate when possible.
POWER IN ITS PEOPLE
Jezioro identifies DMC’s people and their devoted passion as one of the driving differentiators of the company. This culminates from years of recruiting a loyal workforce of local tradespeople who are committed to executing work safely and to the highest industry standards.
Moreover, the company’s executive office, engineering team, and related subject matter experts have been selected for their best-in-class work ethic and their ability to collaborate well within the wider team.
DMC has also been strengthened by staff that have followed the company across the world, including North America, South America, and Europe.
“Our employees have stayed loyal, specifically because they believed in the leadership and are energized by the company. This testament cannot be ignored as our staff are simply exceptional,” Jezioro highlights.
Consequently, DMC invests in its loyal up-and-comers by providing growth opportunities and leadership training. This is further bolstered by the fact that the company builds on individual strengths and interests, to in turn encourage greater engagement and participation and help carve out custom career paths that are both exciting and challenging.
Through the adoption of an open management style, the senior team also promotes ideas sharing; this approach empowers the team and encourages dialogue across the organization.
“We challenge our team to take on responsibility and we celebrate performance achievements.”
Similarly, DMC places great effort in nurturing its client relationships and takes great care in building longlasting, strong partnerships etched in trust and transparency, fostering a reputation of accessibility and relatability.
In a dual approach, DMC has recently invested in its project management office to facilitate the best possible service offerings for its clients, all whilst providing the most comprehensive resources for the team.
“We are fully aware of the financial impacts that projects have on our clients and their needs to ensure budgets are tightly managed. We also recognize that predicted conditions can vary from the actual results,” Jezioro accepts.
In response to this, DMC is continuously improving its Project Controls and Management Protocol and taking into account its clients’ financial positioning and needs. Therefore, Jezioro and the team can remain confident in the fact that it has the capable skillset to proactively
mitigate risk, maximize cost savings, and schedule opportunities.
“At the peak of our people-centric focus is a succession plan and, as such, we are keen to build up our next generation of DMC leaders,” he adds.
PRIORITIZING PERFORMANCE
As Canadian mining weathers the storm of industry fluctuations, DMC fosters forward-thinking and fresh ideas, while maintaining its trusted business strategy.
“Innovation is critical to the advancement of our industry, but we
“INNOVATION IS CRITICAL TO THE ADVANCEMENT OF OUR INDUSTRY, BUT WE MUST NEVER FORGET ABOUT THE PROVEN SOLUTIONS THAT BRING WITH THEM THE EFFICIENCY OF PREDICTABILITY – THE KEY IS BALANCE”
– MICHAL JEZIORO, PRESIDENT AND MANAGING DIRECTOR, DMC MINING SERVICES
must never forget about the proven solutions that bring with them the efficiency of predictability – the key is balance,” Jezioro highlights.
As such, DMC prides itself on knowing exactly where and when to apply new technology so that its clients can be assured that the end result is best suited to their requirements and overall expectations.
Additionally, DMC appreciates that innovative strategies, which often come at a higher cost, may be a limited option for some of its clients. Thus, the company focuses on being able to deliver bespoke and efficient solutions at a cost-effective and accessible price.
This equilibrium between efficiency and innovation is most aptly demonstrated by Victoria Park, the company’s flagship greenfield project for its North American operations. Victoria Park boasts early works surface construction, an exploration shaft, and lateral development for bulk sample extraction.
This is a highly significant project for DMC as it presents the opportunity to build on its already elevated standards for project execution, management, controls, site safety, and training and development programs. Elsewhere, the company has also operated at almost every mine in the
DMC IN NUMBERS
MINE SHAFT SINKING: 23+ kilometers (km) depth
CONTRACT MINING: 8.6 million+ tons mined
LATERAL DEVELOPMENT:
107+ km total advance
RAISE BORING: 120+ km reamed
OVER 150 projects worldwide since 2010
WORLD’S FIRST SBR project
Sudbury Basin in Ontario and has been fortunate enough to consistently secure a large portion of the market share of work in the local area.
“Development and construction projects are not the most glamourous, but are essential to mine advancement and contribute significantly not only to our bottom line but also DMC’s success in relationship building.”
On top of this, the company is particularly proud of its involvement in the Jansen Shaft project, as the team was responsible for sinking two of the new ~1,000 meter (m) shafts and worked closely with BHP and Herrenknecht on the design of the machinery.
This particular project was considered an industry first and utilized the new SBR technology to complete excavation, muck out, and ground support continuously as sinking progressed.
DMC also provided the design for the York Potash project, another
interesting endeavor that saw the use of SBR to complete the shaft sinking. This technology, first used at DMC at the Jansen Shaft project, has proven to be an effective excavation method for medium-hard rock conditions.
Taking the lessons learned and applying them to the York Potash project, DMC designed a system for fast, efficient, and safe excavation.
“Historically speaking, the Macassa Shaft project was the operation that launched our predecessor Dynatec Mining Limited, and one that we are still very proud of today,” says Jezioro.
Only two years after inception, Dynatec Mining Limited was contracted to sink a 2,350m timbered shaft through difficult ground conditions. Unique for the time, a joint venture partnership was formed with Lac Minerals, and in a groundbreaking project, the two entities successfully completed what is the deepest singlelift timbered shaft in the world.
Today, DMC plans to expand its capabilities with the opening of an
office in Mexico, whilst presently investigating potential opportunities in the US, Mongolia, and Europe.
“We are very pleased to be closing off 2023 by re-entering the US market with a substantial project planned in Arizona,” closes Jezioro.
Looking forward to 2024, the company is proposing the refinement of the project management office, alongside the roll-out of new project management software and expansion of the project controls department.
Meanwhile, DMC also hopes to continue its diversification across North and South America with a deeper investigation into global markets.
EXCEPTIONAL AUTO STYLING EXPERIENCES
Tint World, the largest and fastest-growing auto styling franchise in the US, has been providing high-quality vehicle accessories and window tinting for over four decades. We take a closer look into how it continues to deliver customized experiences
First opening in Tamarac, Florida, in 1982, Tint World quickly became an organization recognized for its high-quality automotive styling services by providing world-class and personalized window tinting and vehicle accessories to people who love their cars.
Seeing rapid success, the company quickly expanded its window tinting concept from cars to buses, trucks, and boats, along with quality residential and commercial window
film and surface coating solutions.
In 2006, Charles Bonfiglio, CEO and Founder, had a vision to develop an auto accessories franchise and wholeheartedly believed that Tint World would be the perfect concept to reformalize into a franchise system. He ultimately pursued and completed the acquisition of the Tint World brand and established Tint World, LLC, moving the corporate office to Boca Raton, Florida, to create a world-class franchise headquarters and training center.
Eventually, Tint World grew into a multi-store chain that currently resides as the US’ largest and fastestgrowing center for automotive styling and window tinting and the number one provider of automotive styling, window film, and surface coating solutions in all of North America.
Having revolutionized the automotive accessories and window tinting concept and expanded to become an international operation, Tint World boasts centers in the US, Canada, Saudi Arabia, the United Arab Emirates (UAE) and is looking to expand even further.
However, despite this significant growth over the years, Tint World has remained true to its philosophy that was instated upon the inception of the company and is the structural core that sustains each and every center: to treat its customers like family and to staff its growing franchise with talented, passionate, like-minded people who all work together to provide support and lead to success.
PRIMARY MISSION AND VISION
Having come from such intimate origins, Tint World’s initial mission and vision are interwoven into its DNA.
The company’s mission stands to deliver premium products with an unparalleled luxury service experience as the country’s leading automotive styling and window tinting franchise.
Its vision is to continue to work diligently to become the world’s premier franchise organization that sets industry standards of excellence while maintaining its commitment to growth.
These ideologies are upheld by its many employees and franchisees who make up the company.
All of Tint World’s centers are owned and operated by its family of franchise owners who are professionals that are passionate about what they do. This results-driven culture empowers franchisees to achieve their own vision of success while performing outstanding
services for customers and local communities.
Ultimately, Tint World envisions a world where every vehicle and building can be transformed into a personalized expression of its owner’s unique style and needs, and where its products and services provide style, protection, comfort, safety, and performance for cars, trucks, watercraft, homes, and commercial buildings.
The company continues to grow rapidly towards this vision of the future, powered by its team of experts who possess over 40 years of experience in creating, designing, and innovating with leading manufacturers in the automotive accessories and window film industry. This allows Tint World to stay on
TINT WORLD IN NUMBERS
200+ locations
FOUR
40+ years in
“OUR COMPANY PHILOSOPHY IS TO EMPLOY THE MOST KNOWLEDGEABLE STAFF TO PROVIDE OUTSTANDING SERVICE USING TOP-NOTCH BRANDS AND HIGH-TECH PRODUCTS AT EXCEPTIONAL VALUE”
– TINT WORLD
the pulse of the latest technologies, trends, products, and installation techniques, and remain on the cutting edge of the sector.
However, at the end of the day, customers are the reason that any successful company exists, and Tint World readily recognizes this.
The company, therefore, makes sure that its customers are at the core of all that it does, ultimately wanting to establish exciting and lasting relationships with them and ensure that everyone who utilizes Tint World is continually receiving high-quality products and services.
100 PERCENT WHITE GLOVE SERVICE
When a customer walks into a Tint World center’s clean, comfortable facilities, the goal is to immediately make them feel confident in the fact
that they will be treated with the utmost respect.
This ties into the company philosophy of creating a welldesigned studio-style window tinting and automotive styling service operation that provides quality brand products and services in a pristine, well-merchandised, and stocked center, with convenient and desirable surroundings that appeal to every type of automotive enthusiast.
For further ease and convenience, the company even has an online shopping option that allows customers to purchase brand-name products or services and have them sent to a local Tint World center for collection or in-store installation.
The organization has gone as far as to offer a nationwide window tinting warranty, as it is completely confident in every tint installed and promises
TINT WORLD’S COMPLETE AUTOMOTIVE SERVICES:
• Automotive window tinting
• Alarms and remote start
• Audio and electronics
• Auto accessories
• Auto detailing
• Auto lighting
• Auto performance
• Auto repair
• Nano ceramic coating
• Paint protection film
• Vehicle graphics
• Wheels and tires
• Spray-in bedliner
• Truck accessories
• Leather interiors
BE RECOGNIZABLE FROM A DISTANCE.
Solid values, unmatched work ethic and dedication to exceptional customer service has made Persona Triangle one of the top five sign manufacturers in the U S , trusted by businesses of all sizes across the nation for their signage and and property improvement needs
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nothing but satisfaction for every customer.
Part of this confidence is due to the relationships the company has formed with its various partners and brands. Having teamed up with the world’s top manufacturers to provide high-quality, reliable products and services, Tint World has been able to combine the use of great brands and unbelievable service for any automotive styling needs.
All of these unparalleled qualities have not only led to Tint World’s success but also to its various awards and recognitions.
For the past eight consecutive years, Tint World has been ranked at the top of Entrepreneur magazine’s prestigious list of top franchises for veterans. It has also been ranked in Inc. 5000’s top 5,000 fastest-growing private companies a total of six times, and has been a member of the Franchise Registry for over 10 years, continually proving its dedication to
providing for both its customers and employees.
DRIVING TOWARDS THE FUTURE
Over the past 40 years, clients around the globe have trusted Tint World with improving their vehicles, boats, homes, and businesses.
This generational trust and loyalty has been earned with time-tested reliability, high-quality work, and uniquely personalized connections formed at every corner.
Tint World has a simple mindset when it comes to the many people it comes into contact with: treat others the way it wants to be treated to create long-term relationships that stand the test of time.
With this mindset at the forefront, Tint World envisages continuing to service families for generations to come and building a progressive network of the best automotive styling centers in the world.
LIFE-ENHANCING PERFORMANCE PUMPS
Delivering life-enhancing performance in infusion therapy and enteral feeding systems, we discuss the impact that Moog Medical has on the lives of patients with Vice President and General
Manager, Mike Henderson
Writer: Jack Salter
Project
Manager: Felix Revell
The healthcare industry in the US has been in a constant state of flux due to the COVID-19 pandemic.
The system has been under stress for many reasons, and supply chain disruptions at all levels have prevailed.
However, at the end of the day, it’s deeply rewarding for Moog
Medical (Moog) to be designing, producing, and distributing products and services that provide relief to many people afflicted with various maladies.
“It’s even more rewarding to provide many of our products worldwide; we touch a lot of lives across the planet,” states Mike Henderson, Vice President
and General Manager of Moog.
“What motivates me about the healthcare industry is the opportunity to help so many people by using my experience, expertise, and skills to continually improve our products and services. I use these same skills to help improve the efficiency of our operations and thereby increase the value of our business to employees, suppliers, communities, and shareholders.”
IMPACTFUL PERFORMANCE
Moog is the medical device division of Moog Inc., whose advanced motion control products are designed and manufactured for aerospace, defense, industrial, and medical applications where precise control of velocity, force, acceleration, and fluid flow are critical.
For over 20 years, Moog has designed proven, reliable, and easyto-use infusion pumps and enteral feeding pumps that provide precise and steady fluid delivery.
“We are the second-largest enteral feeding pumps and sets company in the world when we combine our own domestic Moog-branded products with our original equipment manufacturer (OEM) products produced for three of the world’s largest clinical food companies,” acclaims Henderson.
Advancing the delivery of infusion therapy, Moog’s industry-leading infusion pump expertise and collaboration with customers and patients continue to benefit the delivery of healthcare and enhance patient and caregiver outcomes.
Moog’s enteral feeding pumps, meanwhile, have enabled both pediatric and adult tube-fed patients to follow prescribed feeding regimes.
Powerful enough to use in a hospital and lightweight enough for patients to wear at home or on the go, these pumps deliver personalized nutrition anytime, anywhere.
“A KEY TO OUR SUCCESS
HAS
OVER
THE
YEARS
BEEN TO PARTNER WITH SUPPLIERS WHO SHARE OUR VALUES AND PRIORITIES FOR PATIENT SAFETY. ONE OF OUR MAJOR SUPPLIERS, SEMI-KINETICS, HAS BEEN PROVIDING US WITH MAJOR SUBASSEMBLIES FOR OUR IV PUMPS FOR YEARS. THEIR QUALITY IS HIGH, THEIR COORDINATION IS SUPERB, AND THEY HAVE BEEN WITH US FOR OVER 18 YEARS”
– MIKE HENDERSON, VICE PRESIDENT AND GENERAL MANAGER, MOOG MEDICAL
The company’s product offering also includes ambulatory IV pumps and sets for the North American market, where it has the largest market share in that segment.
Ultrasonic sensors and highpowered surgical handpieces are also designed and manufactured by Moog for many of the biggest medical device companies globally.
LEAN, GREEN FACILITIES
Moog manufactures and services its products in two facilities located in Salt Lake City, Utah.
These are complemented by a manufacturing plant in Alajuela, Costa Rica, as well as Vilnius, Lithuania, where Moog also services its European pumps.
All of Moog’s facilities have emphasized lean techniques and continual improvement as part of its
working philosophy.
“Over the past 10 years or so, the integration of lean enterprise into our way of working has been a top priority,” Henderson emphasizes.
In Costa Rica, for example, the team has endeavored to integrate the guiding principles of the Shingo Model™, which are the basis for building a sustainable culture of organizational excellence.
For its efforts, the Shingo Institute this year awarded Moog the Shingo Bronze Medallion, which recognizes organizations in the earlier stages of cultural transformation.
The factory in Costa Rica is also certified as carbon neutral, with Moog working on achieving this certification at its other locations by the end of the year, exemplifying its very active focus on environmental, social, and governance (ESG) practices.
MOOG PRODUCTS –AT A GLANCE
INFUSION THERAPY
CURLIN 6000 – A portable multi-therapy infusion pump used for continuous, PCA, TPN, intermittent, and variable infusions in home care and alternate site settings.
CURLIN PAINSMART – A line of portable infusion pumps uniquely designed to deliver PCA, PCEA, and epidural infusions in home care and alternate care settings.
CURLIN DRUG SOFTWARE – The Protocol Library Safety System (PLSS) offers an additional level of safety, control, and compliance for infusion programs.
ENTERAL FEEDING
INFINITY – The only truly 100 percent mobile nutrition delivery system that enables patients of all ages to adhere to recommended feeding schedules.
INFINITY ORANGE – An enteralonly feeding system optimized for small-volume feedings; accurate enough to use in the hospital, yet portable enough to be used at home.
INFINITY DELIVERY SETS –Infinity delivery sets are not manufactured with DEHP or natural rubber latex, do not contain Bisphenol A (BPA) in the fluid path, and include a patented in-line occluder for free-flow protection.
ACCESSORIES – A full line of accessories is available for both hospital and home use, including a variety of carry packs designed for use with the Infinity pump.
Together, We Build Amazing Products
With over 40 years of experience in contract electronics manufacturing, Semi-Kinetics has developed an operation that consistently builds high-quality and high reliability products.
Strong leadership and a highly-productive team focused on quality, continuous improvement, and total customer satisfaction has also been key in supporting SemiKinetics’ reputation as a leading provider of electronics manufacturing services.
Semi-Kinetics manufactures products for a variety of industries, each with their own specific challenges and unique specifications. However, they all have one thing in common –they need reliable electronic assemblies.
We know how to deliver high-quality, highly reliable electronic assemblies, built to industry specifications and integrated into electro-mechanical systems as per your design requirements.
Semi-Kinetics is a leader in highly reliable electronic and electromechanical medical device manufacturing. We support a variety of medical device OEMs specializing in technically advanced products that demand a high level of expertise.
We support these customers with a diverse range of flexible manufacturing capabilities, providing low volume/high mix as well as high volume/low mix manufacturing.
Semi-Kinetics has extensive experience manufacturing medical electronics, medical devices, and medical equipment. We are proud to be a trusted supplier of high-quality medical devices that are thoroughly tested to meet the safety and reliability standards of the medical industry.
We manufacture a variety of specialized and technically advanced medical devices, complete with cable and wire harness assembly, that demand a high level of expertise.
In aerospace and defense, meanwhile, Semi-Kinetics is focused on meeting the technically challenging, missioncritical, long life-cycle, high mix, low volume, and high reliability product and manufacturing requirements of our customers.
20191 Windrow Dr. Ste. A, Lake Forest CA. 92630
“IT’S EVEN MORE REWARDING TO PROVIDE MANY OF OUR PRODUCTS WORLDWIDE; WE TOUCH A LOT OF LIVES ACROSS THE PLANET”
– MIKE HENDERSON, VICE PRESIDENT AND GENERAL MANAGER, MOOG MEDICAL
Indeed, 100 percent of the power at Moog’s facilities is generated via renewable sources. This is alongside a strong waste management program, extensive employee health and safety program, and several employee resource groups within the entire Moog Inc. organization for women, the LGBTQ+ community, veterans, and more.
Across all sites, Moog is also standardizing all of its quality management systems (QMS), including the document management process, through MasterControl’s connected QMS and manufacturing execution systems (MES) software.
“This will allow us to move work, be it engineering or manufacturing, between facilities with a common set of procedures and document processes,” explains Henderson.
PEOPLE-CENTRIC PHILOSOPHY
Additionally, Moog has invested in developing the ability to bi-directionally communicate with its pump products through cloud infrastructure.
“Our next step is to commercialize what we have learned, and we’re in the process of doing that now,” Henderson reveals.
Always on the lookout for compatible products to add to its portfolio, Moog is also currently exploring several new pumping technologies being developed by start-ups that do not have the scale to break into the market with their own products.
Moog designs the very best products and services available through the esteemed combination of its high-caliber working environment and 1,100+ dedicated employees.
THE CULTURE AND CORE VALUES OF MOOG INC.
“How we conduct business speaks volumes. When we say we believe in our people, it shows in the ways we attract and retain the best and brightest talent in our community. You can see our culture reflected in the phenomenal energy, enthusiasm, and commitment to one another that we bring to work every day.
“Our collaborative culture is one of the many reasons why customers and partners choose to work with us; we are dedicated, innovative, and easy to work with as we create solutions to meet their complex technical challenges.
“Our core values have remained our bedrock. I believe in them, and it is up to each of us to live these values and carry them forward for generations to come.”
- Pat Roach, CEO, Moog Inc.
Innovative Quality from Prototype to Production
At ITW Medical, our commitment is to deliver world-class quality, design and customer experience in innovative thermoplastic filtration & fluid-control disposables to OEM customers, advancing healthcare every day, around the world.
We are an ITW company, which means we are nimble and respond quickly to the needs of the customer and the end market, while having the financial wherewithal to solve our customer’s pain points and challenges. Our 80-20 mindset and entrepreneurial culture means that we prioritize and innovate around the most critical problems in the spaces we serve – infusion therapy and drug delivery, surgical, radiology and bioprocess applications. We work with the top OEMs in each space, delivering care to billions of patients worldwide. Our commitment to the Medical Devices and Life Sciences industry is to deliver product on-time, in-full 98 percent of the time with 0 ppm in the field.
Under the Coeur brand, ITW Medical is a trusted partner for medical device contract manufacturing. Our advanced injection molding and automated assembly processes ensure precision and quality, while our in-house engineering R&D drives innovation and continuous improvement initiatives. With a focus on seamless supply chain management and regulatory compliance, we’re committed to delivering safe and reliable medical solutions.
Under the Filtertek brand, ITW Medical designs and manufactures single-use components focused on filtration and flow control. Specializing in solving the industry’s most challenging fluid management problems, ITW Medical develops components that integrate key specialty materials such as filter membranes, thermoplastic elastomers and liquid silicone rubber. Our portfolio of off-the-shelf products is consistently evaluated and continuously improved for alignment with performance and quality demands of the market. Our R&D team collaborates closely with customers for tailored solutions.
ITW Medical Product Highlight
The BOLUSSAFE™ Check Valve excels, delivering exceptional backflow performance during bolus conditions surpassing current market offerings. Whether it’s rapid medication delivery or other bolus scenarios as seen in patient-controlled analgesia, the BOLUSSAFE™ series ensures uninterrupted infusion lines, setting a new standard for performance.
To explore customized solutions and business support or discuss our portfolio of off-the-shelf products, reach out to us today!
“Our clinical staff are the best in the business, our Sales, R&D, Supply Chain and Operations teams are world-class, our administrative staff are top drawer; all in all, these people are the secret to our success,” highlights Henderson.
Moog believes in its people, and that work can be a rewarding and satisfying experience for all in an atmosphere of mutual trust and confidence.
This has been the overarching philosophy of Moog Inc. as a whole ever since Bill Moog founded the company in 1951, and it remains in place to this day.
“Moog Inc. has a set of values and principles that all divisions within the company seek to achieve,” Henderson outlines.
In the words of recently-appointed CEO, Pat Roach, who has been with the business for more than 30 years, the celebrated culture and core values that encompass Moog Inc. help it
FRIWO North America
Mark Rossi
mark.rossi@friwo.com
+ 440-719-9118
Medical Industry expert
Matthias Kahle
matthias.kahle@friwo.com
+49 2532 81 159
FRIWO
+49 2532 81 0 hello@friwo.com
Innovative solutions for the highest requirements
FRIWO’s medical power supply solutions are designed for the most challenging conditions. Whether the aim is to survive falls during tumultuous emergency treatment thanks to patented potting technology, to protect the patient with minimum leakage current of ≤10μA, or to secure the power supply with redundant systems and battery-operated backup solutions: FRIWO develops and manufactures reliable power supply units.
We thereby keep our focus on user safety and develop innovative concepts that make day-to-day medical life easier. For example, in the area of inductive charging technology – we already offer contactless energy solutions with power transmission of up to 150 W and simultaneous transmission of data. The use of inductive charging technology allows the development of medical devices with completely sealed housings – a huge advantage in sterile working environments!
FRIWO takes possible future changes to norms and increasing efficiency requirements into account in development and manufacturing, to ensure the seamless long-term marketing of your products. And FRIWO is a reliable partner for advice about legal requirements, such as the Medical Device Regulation (MDR). On request, we can use materials that ensure a high level of biocompatibility in our medical power supply units.
For over 35 years, OSI Electronics has provided manufacturing solutions of the highest quality, reliability, and customer support. With over 30 years of successful operations in Southeast Asia and over 3,000 employees in the region, we specialize in customized solutions with a portfolio of capabilities and factory locations needed to provide our customers with a competitive advantage in the global marketplace. As the manufacturing division of US-based, NASDAQ-traded OSI Systems, we offer the financial strength and stability to support our customers well into the future.
“OVER THE PAST 10 YEARS OR SO, THE INTEGRATION OF LEAN ENTERPRISE INTO OUR WAY OF WORKING HAS BEEN A TOP PRIORITY”
– MIKE HENDERSON, VICE PRESIDENT AND GENERAL MANAGER, MOOG MEDICAL
stand out from other companies.
Of equal importance to Moog are its long-term relationships with suppliers, who were able to keep pace with the 20 percent increase in demand for the company’s enteral and IV pumps during the COVID-19 pandemic.
Moog was likewise able to increase its capacity to meet this growth in demand during the pandemic. However, it was nevertheless a testing period in which the company experienced an inornate number of supply chain challenges.
“While we are no longer facing as
many problems as we did six months ago, we are still challenged from time to time,” acknowledges Henderson.
PRIORITIZING PATIENTS
Despite the demands and challenges that Moog had to overcome during the pandemic, its number one priority is unwavering: to build and distribute the safest, most effective enteral and ambulatory IV pumps and sets for its most important stakeholders –patients and caregivers.
“If we do this right, then all of our other stakeholders are taken care
of, and our mission of enhancing healthcare and enriching lives is achieved,” Henderson affirms.
Looking ahead, the company has developed a new IV pump for the US and European markets, which is currently being evaluated by the Food and Drug Administration (FDA) and a Notified Body in the European Union (EU).
“We hope to gain marketing clearance and launch the product. We also plan to continue to expand our market share in all the segments where we ply our trade,” concludes Henderson.
MOOG MEDICAL
Tel: 800.970.2337
medcustomerservice@moog.com www.moogmedical.com
CRITICAL CARE WHEN IT MATTERS MOST
We speak to Dr. Jeffrey Kuvin and Dr. Alan Hartman, two key figures from North Shore University Hospital, about how they are working together with the community to raise the standard of healthcare one patient at a time
Writer: Lauren Kania | Project Manager: Felix Revell
As North Shore University Hospital (NSUH) marks its 70th anniversary in 2023, it’s impossible to miss the transformation that the Manhasset medical center has undergone.
From humble roots as a community hospital providing care for the North Shore of Nassau County, the humming complex along Community Drive today serves as a regional
health hub that treats more than 90,000 patients annually across Long Island, New York City, and beyond – and carries with it a national reputation.
The signs of growth and ambition are visible both inside and out. A gleaming new medical tower has risen on campus: the seven-story, state-of-the-art Petrocelli Surgical Pavilion is poised to open in early 2024. More complex
care and services have been added over the last decade, from the Sandra Atlas Bass Heart Hospital (SABHH), which opened its doors in 2017, to an expansive solid organ transplant program, which began with kidney transplants in 2007 and more recently added heart, liver, and lung transplants. NSUH’s neurology and neurosurgery programs are nationally recognized in brain and spine care, while its orthopedics was ranked 10th nationally by US News & World Report.
The ambition to deliver the full spectrum of specialty care and the best clinical outcomes has driven NSUH to new heights and attracts elite physicians, surgeons, and researchers from around the globe. Today, NSUH is a Level I trauma center and teaching hospital featuring the Katz Women’s Hospital – with the accolades to match. In 2023 alone, the Centers for Medicare and Medicaid Services (CMS) gave NSUH it’s highest 5-star rating, while US News & World
Report named the hospital number one in New York State and in the top 22 nationally. About five percent of all patients at NSUH travel more than 100 miles to seek care there.
“We take great pride in serving our surrounding communities even as we’ve grown into a regional and national destination for outstanding medical care,” says Jon Sendach, Executive Director of NSUH. “Our reputation already makes us a destination for complex medical procedures, and that coordination of care as part of an integrated health system sets us apart.”
NSUH is a member of Northwell Health (Northwell), New York State’s largest integrated health system with 21 hospitals, about 900 outpatient facilities, and more than 12,000 affiliated physicians. Seven Northwell hospitals have received 4-star or better ratings from CMS in 2023, led by NSUH. Northwell cares for over two million people annually in the New York metro area, thanks to philanthropic
support from the communities the health system serves.
As one of the most diverse and densely populated regions in the world, Downstate New York embodies a community which requires complex and efficient healthcare resources to meet the demand of those who call the region their home. NSUH is an important part of that healthcare mosaic.
NSUH HISTORY AND PATIENT SERVICES
Built upon donated land from the Whitney Estate in 1953, NSUH’s roots lie in its dedication to community care. The facility, which once had 169 beds and hosted over 200 doctors and 100 nurses, shortened the distance to immediate and lifesaving care to thousands of local residents at a time of less advanced first-responder care. This commitment to community has been unwavering as NSUH has grown into the 800+ bed facility it is now, hosting over 4,000 physicians and
“I THINK NSUH IS UNIQUELY POISED TO CONTINUE TO DEVELOP NEXT-GENERATION TECHNOLOGIES, BUT ALSO VERY FOCUSED ON THE COMMUNITY AND HOW WE CAN BRING TOGETHER PATIENTS TO PREVENT DISEASE AND IMPROVE WELLNESS”
– DR. JEFFREY KUVIN, CHAIRMAN OF CARDIOLOGY, NORTH SHORE UNIVERSITY HOSPITAL
over 2,500 nurses, and celebrating its 70th anniversary.
NSUH proudly works to consistently meet the needs of the sizeable and diverse population of its community with a wide range of medical, surgical, and wellness services that are rated at the very top of the nation. Additionally, NSUH works to reduce barriers to care through financial assistance for patients who require it, and is committed to educating the current and future generations of healthcare professionals through its myriad programs, schools, and institutes.
Those who make up NSUH are committed to searching for new advances in medicine through research, promoting health education, and providing the highest quality clinical care for every individual, regardless of their ability to pay.
NSUH’s areas of expertise include heart care, neurosurgery, and obstetrics, and it provides a wide range of services, including hepatology, cancer services, SkyHealth helicopter transport, a transplant center, and much more. Trusted to provide critical care
when it matters most, NSUH brings dedication to everything it does, leading to more patients choosing the hospital over any other in the area and inspiring visionary doctors to come and practice life-changing medicine.
There are a variety of different services, hospitals, and centers that branch from NSUH. These include the award-winning SABHH, the Institute for Neurology and Neurosurgery, groundbreaking organ transplant services, Katz Women’s Hospital, orthopedic care from diagnosis to rehabilitation, an exceptional emergency department, and the Comprehensive Wound Healing Center.
Additionally, NSUH offers caregivers support though the Charlotte and Roger Blumencranz Caregiver Center and child life specialists, along with other support groups and therapies for those suffering from Alzheimer’s, amputations, bereavement, strokes, and more.
Future-proof Digital Surgery
Offering state-of-the-art Digital O.R. integration solutions, Brainlab is pioneering the future of digital patient care and transforming the technological footprint across Northwell Health
In the last five years, the North American healthcare industry has greatly evolved as operating rooms across the country are digitalizing and optimizing clinical workflows.
At the forefront of this change is Brainlab, who for over three decades has transformed healthcare with innovative software-based technology and spearheaded the digital medical era to actively bring about change in patient care.
Brainlab has a resounding reputation in the country’s healthcare industry for its cutting-edge radiotherapy and neuro, spine, ENT, craniomaxillofacial (CMF) and trauma surgical navigation solutions. However, the organization’s exceptional Digital O.R. integration offering is not as well known.
As a highly comprehensive data management platform that seamlessly integrates with the full spectrum of medical devices, video sources, and hospital IT systems, the company’s Digital O.R. delivers reliably up-to-date integration to meet the ever-evolving demands of vital patient care technology.
In the heart of the operating room, there are many critical free-standing devices each with software and a unique interface to that system, which can make the access, storing, and documentation of data more challenging. As a result, valuable time that could be used for patient care may be lost, particularly when trying to connect all the necessary devices.
Brainlab understands that a highly integrated hospital IT environment is an integral element of any modern operating room. As such, its Digital O.R. offering is designed to centralize and streamline the relevant information needed for surgery across the entire patient journey. This involves the inclusion of radiological studies, data from electronic medical records (EMRs), live video sources like endoscopes and microscopes, and hardware or software, all onto a single easy-to-use platform, known as Buzz Digital O.R. All data generated during a patient procedure needs to be subsequently available for post-operative review, to analyze the procedure, and for patient follow-up. The data is also valuable for understanding system usage to address training needs for the surgical team.
Brainlab Digital O.R. integration elevates its offerings from neuro, spine, ENT, CMF and trauma surgery solutions, as its value extends to digital innovation and making a meaningful impact on the healthcare industry across all surgical specialities.
THE PARTNER OF CHOICE
As the largest healthcare provider in New York state, Northwell Health (Northwell) greatly anticipates the implementation of Digital O.R. integration solutions across its hospitals, partnering with Brainlab to bring to the fore the next generation of digital healthcare, starting with their latest project, the Petrocelli Surgical Pavilion.
As Northwell strives toward greater innovation, Brainlab is the ideal organization to partner with due to its plethora of options, the future readiness of its solutions, and usability of its platform.
OPEN PLATFORM ARCHITECTURE
Brainlab Digital O.R. is built on a completely vendor-neutral platform to work with a vast variety of video sources, endoscopes, microscopes, c-arms, robotic systems, imaging equipment, and other technologies in the operating room. The entire architecture of Brainlab is based on standardized data formats such as FHIR, HL7, and DICOM, allowing easy, customizable integration.
SEAMLESS INTEGRATION
The Buzz platform unifies the entire operating room environment, providing Northwell the opportunity to collaborate with their vendors of choice for each surgical speciality, and tactically plan for the seamless integration of future technologies. Northwell proactively strategized to build a comprehensive integration system with enhanced flexibility. This strategic approach empowers it to expand its technological capabilities, adapting to the introduction of emerging technologies in the market, and ultimately
elevating the quality of patient care and outcomes.
EASY TO USE
In comparison to most other O.R. integration offerings, which are workflow-based with outdated interfaces, Brainlab has developed an easy-to-use software that immensely increases usability. The platform uses an intuitive user interface similar to a smart phone, with a simple drag and drop functionality for changing what data is displayed in the room at any given time. This allows the surgical staff to display the right data, at the right time, in the best location in the operating room, for every setup.
SCALABLE OPTIONS
Additionally, the Brainlab Digital O.R. integration offerings provide vastly scalable options for an enterprise-wide experience. The software and hardware can be customized specifically for each room’s needs, while keeping a consistent user interface across all platforms, garnering the same experience in each room regardless of size and procedure type. This allows the same functionality and usability even in smaller procedure rooms, reducing the burden to retrain staff on different interfaces across various rooms.
As vascular surgeons, Brainlab provides us with such a valuable resource. Vascular surgery is very image intensive - not only do we need to review images prior to the procedure, but also throughout the entire procedure. We are continuously acquiring images, and comparing them to archival images – and Brainlab can provide us with both of these simultaneously. For me, this means providing the patient with optimal care, because all patient specific information is at our fingertips at the same time.”
- Dr. Gregg Landis, System Chief of Vascular Surgery - Northwell Health
STREAMLINE SURGICAL DOCUMENTATION
Buzz Digital O.R. is a next generation, central information hub that routes, displays, interacts, streams, records, and enhances videos, medical images, and software content. Brainlab has supporting documentation solutions to streamline the full documentation workflow and reduce the need for any manual transferring of videos or image captures from the operating room into the clinic, which can be saved and used for teaching, follow-up with patients and families, and long-term storage either in the EMR, PACS, or VNA systems. Brainlab also delivers software solutions that allow surgeons to create semi-automatic surgical reports generated from data produced during the procedure, lessening the time surgeons and clinical staff have to spend on surgical documentation.
ACCELERATE COMMUNICATION AND TEACHING
Utilized as a single consolidating platform, Buzz Digital O.R. helps centralize and connect the relevant information with various video sources needed for surgery and integrate that data with hospital information systems to provide data insights and facilitate collaboration throughout the procedure. It allows users to share video sources and information securely for teaching and training, or to call a specialist during an emergency.
ENHANCE SURGICAL PLANNING
Brainlab offers a comprehensive portfolio of various planning elements for many different surgical specialties, including its state-of-the-art DICOM Viewer, which allows surgeons to view and interact with patient images in three dimensions. There are several different options for various clinical indications, such as TraumaCad for orthopedic planning and templating, vascular surgery, and a plethora of additional planning elements for neurosurgery. For surgical specialties that are outside of the company’s planning offerings, third-party applications may be seamlessly integrated into the Buzz Digital O.R. platform for access within the operating room.
FUTURE-PROOF SOLUTIONS
Since Brainlab is primarily a software company, unlike its hardware-focused competitors, the company consistently
adds value through advanced software components, utilizing a software-as-a-service model. In this way, the software advances with the needs of the hospital and surgical teams, ensuring that the solution is equipped for the future and able to stay consistently up-to-date over the lifetime of the Northwell investment. The Buzz Digital O.R. is a future-proof platform that utilizes software-driven efficiency to fuel innovation and support the clinical workflows as they evolve over time.
The Buzz Digital O.R. is a futureproof platform that utilizes software-driven efficiency to fuel innovation and support the clinical workflows as they evolve over time.”
PLANNING AND IMPLEMENTATION
Digitalization and optimization of clinical workflows is one of the biggest challenges for hospitals today. With decades of experience in project management, healthcare IT integration, and managing and integrating third-party devices, Brainlab ensures that all components of the Northwell digital operating room work seamlessly together, optimized for all of the facility’s clinical teams.
Detailed planning was essential for maximizing utilization of the Digital O.R. technology starting from day one, which created the environment and supporting infrastructure required to reduce manual effort on the surgical staff.
The Brainlab team of expert project managers, technical consultants, healthcare IT, and customization specialists worked to support Northwell’s organizational goals from concept to realization, ensuring that integration was planned thoughtfully to ensure their digital operating room fit perfectly with their clinical and budgetary goals.
Throughout the planning process, Brainlab worked very closely with Northwell’s IT department and clinical leadership to systematically and comprehensively identify data management systems and workflows specific to all the different surgical specialities. This ensured seamless
data access for planning, intraoperative, and post-operative documentation through the company’s industry-leading IT integration.
Brainlab leverages pre-processing and preloading of surgical data, effectively decreasing clinical staff time dedicated to searching for patient data and waiting for it to download before the procedure. Brainlab has developed an efficient data infrastructure with the support of Northwell, designed around the needs of its surgeons, to meet all requirements of the hospital system and ensure proper stability and availability with failover and redundancy plans.
When partnering with Brainlab, Northwell’s IT department was particularly drawn to the organization’s O.R. integration due to the careful handling of patient data and the software’s usability.
Brainlab carefully curates a training and education plan to support the successful go-live of the products, to ensure all
clinical staff are fully trained and comfortable supporting the new hardware and software.
Brainlab’s highly intuitive and dynamic ability to display needed surgical data with a single touch made it a clear choice for the next generation of operating rooms at North Shore.”
- Kris Stillwell, Lead Medical Informatics Specialist
- Northwell Health
After go-live, Brainlab experts are available in person and remotely to solve any issues that may arise, supporting the Digital O.R. equipment throughout the full product life cycle. Brainlab proactively provides maintenance and continuing education to ensure that all systems are running efficiently, and that all staff are properly trained to effectively support flawless workflows in the operating room.
FUTURE OF DIGITAL SURGERY
Innovation lies at the Brainlab core. With its unwavering commitment to improving patients’ lives, the organization has a vision to use big data and machine learning to improve point-of-care decision-making and deliver real-time analysis and insights to ultimately improve patient care.
Pushing digital medical boundaries, Brainlab is utilizing artificial intelligence (AI) algorithms and immersive mixed reality solutions to transform surgical procedures and operations across Northwell and beyond.
NORTH AMERICA OUTLOOK: CAN YOU PROVIDE US WITH SOME INSIGHT INTO YOUR CAREER AND EXPLAIN HOW YOU BECAME INTERESTED IN MEDICINE?
DR. JEFFREY KUVIN, CHAIRMAN OF CARDIOLOGY: “I come from a medical family, but I think the real spark in my interest in cardiology began when I started researching cardiac surgery. I was fascinated by the questions being asked and how we could methodically help to answer some of them. My training years were at Tufts, where I then stayed for 17 years and focused on education before coming to NSUH in 2020.”
“WE CONTINUE TO PUSH THE ENVELOPE ON INNOVATION AND RESEARCH WHICH WILL ALLOW OUR PATIENTS TO LIVE LONGER AND BETTER LIVES”
– DR. JEFFREY KUVIN, CHAIRMAN OF CARDIOLOGY, NORTH SHORE UNIVERSITY HOSPITAL
With top-quality care in the heart of the community, NSUH has a multidisciplinary team of experts who excel in a wide range of medical specialties and place the patient at the center of every decision made.
RENOWNED CARDIAC PROGRAM AT THE HEART
While Northwell and NSUH were already well respected in the cardiac space, the establishment of SABHH consolidated care and expanded cardiac services for the region – highlighted by Long Island’s first heart transplant in 2018. Fast forward to the end of 2022, and the
surgeons at SABHH performed their 100th transplant and NSUH remains Long Island’s only heart and lung transplantation center.
Offering state-of-the-art advanced technology, access to clinical trials, and the expertise of a team of nationally recognized specialists, this subsect of NSUH is a premier destination for quaternary cardiac care – from minimally invasive procedures to the most complex, life-changing heart transplants. SABHH has been recognized for its top performance compared to other programs across the country in all quality areas of open-heart surgery
Dr. Jeffrey Kuvin, Chief of Cardiology
by the Society of Thoracic Surgeons, a peer-reviewed rating system that’s one of the most respected measures of quality in healthcare. The cardiac hospital was also named one of America’s 50 Best Hospitals for Cardiac Surgery by Healthgrades, a leading resource for consumers to find a hospital or doctor.
This cardiac program includes the most experienced heart team in New York, whose unparalleled expertise and skills are advancing medicine and changing lives for the better. Northwell delivered more cardiac care than any other health system in New York State in 2022 with 660,000 ambulatory visits, 38,000 inpatient discharges, 8,700 coronary interventions, 3,900 thoracic surgeries, 3,300 cardiac surgeries, and 2,800 cardiac ablations; SABHH led the way.
“Northwell is the largest provider of
healthcare in the region,” says Jeffrey Kuvin, MD, Senior Vice President of Cardiology, co-Director SABHH, and Chair of Cardiology at NSUH and the Long Island Jewish Medical Center at Northwell.
“At Northwell, we have more than 300 cardiologists who participate in the care of about 25 percent of all New Yorkers who need cardiac care. SABHH here at NSUH is the quaternary cardiac hub of Northwell. We are committed to the highest quality of cardiac care, using the latest and most advanced medications, therapies and procedures, with a patient-focused, team-based approach.”
Recruited to NSUH in 2020 after serving as Section Chief of Cardiovascular Medicine at the Dartmouth Hitchcock Medical Center’s Heart and Vascular Center for over 17 years, Dr. Kuvin is a fellow of
the American College of Cardiology and the American Heart Association, has extensively lectured, and his research has been widely published.
He has received numerous research and education awards due to his time serving as the principal investigator on numerous clinical studies that focused on a range of cardiovascular diseases.
“SABHH serves as a real beacon for cardiovascular care throughout our system,” states Dr. Kuvin.
Dr. Kuvin and Dr. Alan Hartman, Senior Vice President and Executive Director for Cardiovascular and Thoracic Surgery at Northwell, delve into the mission and vision that define the core values of NSUH, the actions that are being taken to deliver exceptional healthcare to those in the community, and the bright future that is being built by those within NSUH who are truly passionate about serving others.
Combining efficiency and well-being in the health sector
Regarding the safety and security of your hospital, at dormakaba we know you want to lead confidently. In order to do that, you need your hospital to be safe, secure, and sustainable for the lifecycle of the building. The problem is there are too many options when it comes to navigating the complexities of modern hospitals and the liabilities and risks associated with crime, access breaches, and societal issues, which makes you feel overwhelmed and stuck. We believe it shouldn’t be so hard to meet the fundamental need of safety.
We understand how frustrating it is when the people who matter cannot safely and seamlessly access the places that matter, which is why we have called upon 160 years of service to focus our business around partnering with companies just like yours to mitigate risk in their hospitals.
Healthcare facilities need to satisfy a host of complex security requirements as well as maintain an environment that is comfortable and conducive to healing. Optimizing operational processes saves lives and resources. dormakaba offers innovative, high-quality solutions and tailored local resources for installing, modernizing, and servicing automatic and manual doors and door hardware. dormakaba supports hospital
staff in their daily routine and contributes to patient safety, operational processes and cost efficiency.
In a hospital, everything matters. Patient care and safety is the priority. You want your doors to function efficiently, hygienically, and sustainably in a fiscally responsible way.
Hospitals do not have downtime
Automated doors are intricate pieces of equipment subject to punishing wear and tear. A regular maintenance program ensures that wearing components are replaced or a malfunction is addressed before it becomes a problem. dormakaba’s service branch network covers all brands of revolving, automatic, and manual doors, including architectural hardware and access solutions, to offer you a complete solution.
Understanding the urgency of your needs and building a response team to accommodate them is our passionate commitment to you, our customers. And with this foundation, we want to remain at your side as a skilled partner you can trust with your building.
Proactive maintenance
At dormakaba, we believe that proactive planning for the maintenance of your door systems is the best way to support customers
with their budget and security needs, ensuring the safety of the hospital’s patients and staff. Well-maintained products can provide safe and efficient use for years and are vital to the smooth operation of any hospital. Consider the risks of inefficiently operating doors – reduced security, increased downtime, productivity loss, patient and staff complaints, acoustic reduction, and soaring air conditioning and heating costs. Scheduled maintenance not only identifies malfunctions but also avoids extensive, costly repairs in the future and allows you to choose when downtime for the door occurs.
Our service technicians are AAADM (American Association of Automatic Door Manufacturers) certified, providing the highest level of expertise in automatic doors. Our AAADM technicians are committed to continued training on new technologies as well as code requirements to ensure your openings always work seamlessly and safely.
People flow safety and security
Automatic doors make sense in a healthcare setting. They are the perfect combination of accessibility, safety, and security. dormakaba entrance solutions provide access and security for the constant stream of employees, patients, and visitors, keeping hospital areas secure and protecting patient privacy. We provide
solutions designed to meet your unique building specifications, ADA compliance to accommodate people of all abilities and needs and all code requirements for each opening. Your patients, staff and visitors count on you to make their experience one of comfort and healing. Our products allow you to create an environment that is conducive to this. Hospitals have unique needs for their openings. Whether it’s because they require an opening large enough for hospital beds during patient transport, specialized openings for intensive care units or swinging doors operated via push or wave plate for specific hospital wards automatic doors make it faster and more convenient for staff to move quickly through the building or reach patients more effectively.
Partnership built on trust
Northwell Health was looking for a hospital service partner to handle their automatic door service. They needed to find a vendor with quick response times, effective communication, excellent customer service, factory-trained technicians, and the ability to provide quality products to ensure the safety and security of their employees, patients, and visitors. Over the last four years, dormakaba has built a trusted partnership with Northwell Health, servicing 12 locations and over 700 doors. We also service multiple off-site areas and urgent cares, ensuring their main entrances, ADA
doors, and door hardware remain in perfect working order.
We work with each individual location to provide the product and service that best meets their needs to find long-term solutions to their problems, routine maintenance for less downtime and proactive rather than reactive service to improve patient safety. In addition to working with Northwell staff, we partner with their chosen integrator, coordinating openings and security for the smoothest operation for all doors.
North Shore University Hospital (NSUH) is under a platinum service contract with dormakaba covering 115 automatic door openings. Our technicians provide 24/7/365 service as well as planned maintenance at this location.
Working with the hospital’s engineering staff, dormakaba created a plan that met NSUH’s exacting needs for each of their openings while offering options for modernizations and upgrades where it made the most sense.
“I have been working with dormakaba for about four to five years, directly and indirectly. The overall experience has been phenomenal between new installs, service/diagnosing, and repairs. Whenever we call, for whatever our needs might be, they are responsive and professional. We most recently had an issue with our main OR entrance doors, and they were here within the hour to repair them. They also recently installed a new complicated door within the ED triage area that went very well,”
says Scott Baumgarten, the Assistant Director of Engineering and Energy Plant Operations at Northwell Health.
Our partnership with Northwell Health, as with all of our customers, is built on trust. Trust that we will provide the solutions and services they need to keep their buildings running efficiently, effectively, and safely day in and day out. At dormakaba, our purpose reflects our contribution to society: we are where our communities come together - from locations across town to across the world, for every place that matters.
Visit dk.world/Service2023 to contact us and learn how dormakaba can help your building provide seamless flow, keeping people moving safely and freely.
dk.world/Service2023
Integral to the structure and continuous upward progression of NSUH, Dr. Kuvin and Dr. Hartman epitomize the passion and tenacity that those at the top of the healthcare industry must possess to succeed in this competitive field.
With more than 30 years of surgical experience and an incredible reputation for taking high-risk cases that others have turned down, Dr. Hartman is one of New York’s most sought-after cardiac surgeons. Currently, he oversees one of the state’s busiest and most successful cardiothoracic programs across all the Northwell campuses providing cardiovascular and thoracic surgery. In this crucial role, Dr. Hartman routinely achieves high rankings in the New York State Department of Health’s (NYSDOH) reports on cardiac surgery, having among the best outcomes in the state. He also participates in corporate social responsibility (CSR) principles and philosophies, including patientfirst, inclusion and diversity,
common-sense practices, and women’s rights to full reproductive care.
With a vision of making advanced cardiac care accessible to people in all the communities served by NSUH, Dr. Hartman is proud of the focused care and attention he and his team offer to patients and their families – before, during, and after surgery.
He even took the initiative to create the Follow Your Heart program, which sends skilled medical professionals to patients’ homes to help with recovery after surgery and reduce hospital readmissions.
Dr. Hartman asserts that the most gratifying thing about his job and decades-long career is simply knowing his patients. Interacting with them and getting to know them and their families is what ultimately provides him with the most satisfaction at the end of the day.
He adds that while some in the medical field may become hardened after many years of practice, he feels just the opposite. Dr. Hartman’s
Partnership with Modern Facilities Services
During the COVID-19 pandemic, NSUH partnered with Modern Facilities Services to ensure the safety of patients, visitors, and staff. Fernando Arias and the Modern Facilities Services team worked side by side with NSUH’s environmental services team to maintain the cleanliness of the facility.
The Modern Facilities Services team showed such exemplary skills that NSUH hired a number of their staff into various support service roles. The hospital truly appreciated the professionalism of Modern Facilities Services, who demonstrated a true partnership with NSUH during a time of crisis.
driving principle has always been to treat everybody with the respect and due diligence that you would want for yourself and your family.
WATCH NSUH ON NETFLIX
EMERGENCY: NYC
A heart-pounding spinoff of the critically acclaimed Lenox Hill, this deeply human 2023 docuseries follows New York’s frontline medical professionals as they balance the intensity of their work with their personal lives.
NETFLIX SERIES HIGHTLIGHTS TRANSPLANT PROGRAMS
With care so compelling that it has been featured in the Netflix series Emergency: NYC, Northwell and NSUH have had the distinct opportunity to showcase their services, following everything from transplants and pediatric trauma units to emergency services and more.
Following the success of Netflix’s Lenox Hill in 2020, which largely profiled the neurosurgeons at Northwell’s Lenox Hill Hospital, Emergency: NYC premiered on Netflix in 2023. This docuseries follows New York’s healthcare professionals as they strive to achieve a balance between their professional and personal lives, immersing viewers in the dynamic world of emergency medicine, including NSUH.
“Emergency: NYC illustrates emergency care at NSUH, Long Island Jewish Medical Center, and Lenox Hill Hospital, as well as the unique ground and helicopter emergency medical services (EMS) provided by Northwell – an extremely robust, organized, and can-do emergency transport system so excellent that New York’s EMS and voluntary ambulance services frequently ask and rely on Northwell
for coverage,” explains Dr. Hartman.
SkyHealth, a state-of-the-art emergency helicopter service that is a joint venture between Northwell and Yale New Haven Health, significantly reduces the time a critically ill or injured patient spends outside of the acute care environment. SkyHealth helicopters have the ability to fly over traffic at 135 miles an hour, saving precious minutes and, therefore, patients’ lives. As Northwell notes: sometimes, timing truly is everything.
Emergency: NYC features a Long Island teenager whose father donated his kidney to him in a successful transplant surgery performed by Elliot Grodstein, MD. After a full recovery by both, the boy eventually realized his dream by playing high school baseball, but his story is just one among countless patients who have relied on NSUH transplant surgeons to provide a second chance. NSUH has performed more than 900 adult kidney transplants since its inception.
Zachary Kon, MD, Northwell’s Surgical Director Of Advanced Heart Failure And Cardiac Transplantation, As Well As Advanced Lung Failure And Lung Transplantation, led a team that performed Long Island’s first heart and lung transplant in 2022.
NSUH remains the only heart, lung, and liver transplant center for Long Island, Queens and Brooklyn. In fact, the COVID-19 pandemic has driven up the need for transplants, especially lungs and livers. While wait times for transplants have generally been halved, thanks in part to new rules opening up access, the number of patients in need of a transplant has increased. NSUH is positioned to deliver and can travel several hundred miles to procure an organ in need.
“Lung transplants are the latest life-changing specialty we’re proud to offer to the communities we serve, and like everything we do at NSUH, it will be performed with sophistication and best-in-class care,” said Sendach.
Life on the frontline – the cast from Emergency: NYC
Dedicated to Clean and Sanitary Work Spaces for Any Sized Business
Modern Facilities Services has been serving a wide range of satisfied clients since we first opened our doors in 1979. We have built an enviable reputation for our ability to deliver thorough, reliable, quality service that is cost-effective and driven towards achieving complete customer satisfaction. We are a 100 percent minority-owned business comprised of highly qualified and trained employees who have helped us achieve awards for our exceptional service and customer care consecutively for the past five years from the Port Authority of New York and New Jersey Aviation Department.
CAPABILITIES AND EXPERIENCE
The Modern Group (MODERN) encompasses leading commercial cleaning companies, Modern Facilities Services and Tri-B Industries, servicing New York and New Jersey. We currently employ over 800 individuals and clean more than eight million square feet a day. MODERN was established in 1979, providing professional janitorial services to a variety of industries. For over 42 years, we have provided facilities management services, with much of our portfolio
being focused within high-volume public facilities. MODERN would like to thank you for the opportunity to be of service. Our organization works hard to provide a stable, productive workforce, delivering the services that our clients require.
We manage the communications, skills, and attendance of skilled and competent labor that will help your organization meet its primary objective of providing commuters, customers, visitors, and employees with a clean, healthy environment. MODERN will coordinate seamlessly into your existing organization to create professional partnerships. Our capabilities and expertise, along with our tightly held management structure, allow us to be able to focus our attention on our clients.
GEORGE WASHINGTON BRIDGE BUS STATION
The George Washington Bridge Bus Station is a commuter bus terminal located at the east end of the George Washington Bridge in the Washington Heights area of Manhattan in New York City. The bus station is owned and operated by the Port Authority of New York and New Jersey.
weekday, approximately 20,000
passengers on about 1,000 buses use the station. Our organization took over this project from a contractor the PA was very disappointed with. With our expertise, experience, and capabilities, we quickly turned it around to be a location that the port authority is delighted with. We are responsible for the bus port area, the inside terminal, along with the tunnel connecting to the MTA subway system. This high-traffic facility has just strengthened our experience with some of the New York area’s most used commuter facilities, making our companies truly an expert in this niche of the market. We enjoy great reviews and satisfaction from our immediate PA supervisors.
RUTGERS SHI STADIUM
SHI Stadium underwent significant reconstruction from 2008 to 2009 to increase its capacity to 52,454. The stadium features two 5,000seat upper decks on each side of the playing field, as well as 968 loge and club seats on the mezzanine level of the east side of the stadium. A two-story press box sits on the mezzanine level of the west side of the stadium. Electronic ribbon scoreboards spanning the length of the field along the bottom of both upper decks were installed before the 2008 season, which complements the video scoreboard in the south end zone. Also located in the south end zone is the Brown Football Recruiting Pavilion
and Welcome Center, part of the 2008–2009 expansion project.
The stadium also features light stanchions that allow for night games, a cannon for firing when Rutgers scores, concessions, and restrooms. Until 2004, the field maintained a grass surface but has since been replaced with artificial turf. Our organization has been fortunate enough to be given the great pleasure of servicing one of New Jersey’s iconic stadiums. The cleanliness of the stadium comes in first place. This unique public environment speaks to our ability to mobilize large crews, organize them in an efficient manner, and execute a nearly impossible task. Given only eight hours to clean up after 52,454 crazy fans, mostly college kids, having a blast, eating and drinking, and in general having a great time truly is a challenging task. Cleaning this challenging environment takes a small army of people operating in a well-orchestrated ballet. We have been doing this for over 10 years with great reviews from the Rutgers management.
NEWARK INTERNATIONAL AIRPORT
Our organization had been providing custodial services to Newark International Airport for over 15 years. Newark International Airport services an average of 33 million travelers a year, making it one of the busiest airports in the country. It consists of three major terminals - A, B, and C - with a total of 61 gates. After reviewing the scope of work required, MODERN is fortunate to have the experience of delivering custodial and aircraft support services, with a similar demanding scope of services. We are well versed in providing these types of services in a high-traffic facility, which is an environment that is continually changing.
We were responsible for providing general cleaning and terrazzo floor maintenance to Newark International Airport Terminal B, Portions of Terminal A and C, the Air Train System, and the Northeast Connection. Our floor maintenance program is designed to maintain an all-year-round high gloss look, including during winter element exposure.
At Newark International Airport, we provided many different services. Our organization offered custodial services to the airport 24 hours a day, 7 days a week, for Terminal B along with many of the VIP lounges for various airports.
Once again, this high-volume public space served to be a real challenge that taught us much about the best methods of caring for critical public infrastructure, all while keeping the PA satisfied with our services. We were honored to win the Port Authorities Customer Care Award seven years in a row.
QUALITY ASSURANCE
Quality control is at the core of our company culture. Our objective is building our quality management efforts to achieve the ultimate customer experience. We strive to be the benchmark in the janitorial services industry, with 100 percent satisfaction guaranteed. To develop a customer-focused Quality Management System, we have created a distinct model that revolves around the ultimate customer experience, comprising quality assurance, green materials, innovative technology, efficient services, and reasonable costs.
In 2023, NSUH completed its 150th liver transplant since the program’s inception in 2019. Nabil N. Dagher, MD, Vice President and Director of Northwell’s Transplant Center, forged ahead with expansion by opening a transplant office in New Jersey.
“Northwell is filling an urgent need for more transplant services in the region and the pandemic has only exacerbated the demand for expert liver disease care,” says Dr. Dagher.
PETROCELLI SURGICAL PAVILION OPENS
An exciting new endeavor that NSUH is embarking on after more than a decade of planning is the construction of the Petrocelli Surgical Pavilion (PSP).
“The Petrocelli Surgical Pavilion represents the future of health care for Long Island and Queens residents,” says Michael Dowling, President and CEO of Northwell. “This impressive facility is the realization of a lot of planning and work that goes back more than a decade. It will serve to magnify all of the great things already happening at North Shore University Hospital.”
The PSP, a $560 million project opening for patient care in February of 2024, will feature 18 operating rooms, including three hybrid rooms with advanced imaging, and 132 intensive care rooms. Hybrid operating rooms are unique because they combine a traditional operating room with an image-guided interventional suite, allowing for highly complex, advanced surgical procedures. This project is upgrading and expanding the critical care capabilities of the campus to ensure the facility is a tool helping our team members deliver exceptional care.
“In addition, it will be the home of SABHH, which will have a concierge entrance for cardiac patients and their families to ensure they are really being cared for at the top level,” says Dr. Kuvin.
“The PSP is going to catapult NSUH into a premier institution,” explains Dr. Kuvin.
“We are already a top heart hospital, but the PSP is going to take us to new heights. It will provide the campus with all new intensive care units, which will allow us to monitor, care for, and provide bedside technologies for patients that we otherwise might not have been able to,” he continues.
The 288,000 square foot (sqft) pavilion will accommodate the
future healthcare needs of the local, national, and international community, bolstering the local public healthcare infrastructure. Once complete, the PSP will significantly expand the high-quality capabilities of NSUH and create opportunities for advancements in technology and medicine.
“NSUH and this new pavilion really serve as the premier quaternary care hospital for the largest healthcare system in the region,” comments Dr. Kuvin.
The unveiling of the Petrocelli Pavilion
Michael Dowling, Rabat and S. Zaki Hossain at the unveiling
A Remarkable Surgical Experience
Surgery is at the core of everything we do, and we believe that no one knows better than surgeons and their teams. Corza Medical is proud to work directly with surgical professionals to ensure that the products we deliver perform to your exact needs every procedure, every day.
corza.com
OUTCOMES DATA FOR NSUH
STROKE OUTCOMES DATA FOR NSUH:
NSUH is the only NYSDOH and Joint Commission recognized Comprehensive Stroke Center in Nassau County and holds the Stroke Gold Plus and Target Stroke Elite Plus award, which is the highest recognition from the American Heart Association and the American Stroke Association.
CARDIAC OUTCOMES DATA FOR NSUH:
Based on the most recent Society of Thoracic Surgeons (STS) report, all Northwell hospitals received the highest quality rating (three stars) for cardiac surgery. SABHH at NSUH is one of only three cardiac programs in the US and Canada to receive three stars in all categories scored by STS.
Further advancing the mission and values that NSUH is so proud to consistently uphold, the PSP is a further example of the innovation and passion that are at the forefront of every decision made and step taken by the hospital, who always places the community and the patient first.
NSUH MEDICAL EDUCATION AND RESEARCH
Committed to teaching the doctors of tomorrow, Northwell provides education to residents and fellows, ultimately training and educating more than 1,800 students each year across 180 programs and 15 hospitals.
Dedicated to enriching the healthcare professionals of today while developing the doctors, nurses, and other medical personnel of tomorrow, NSUH is shaping the future of healthcare, one professional at a time.
In order to enhance the training experience, NSUH offers a variety of educational, research, and community
service opportunities to those looking to begin their journey in healthcare, educating trainees in a highly efficient, patient-centric environment and allowing the advancement of one of the main goals of the US health system: to provide skilled, compassionate, and individualized care to every patient.
These exceptional programs show participants how to practice awardwinning medicine and ultimately challenge them to become the most innovative, compassionate caregivers possible.
NSUH researchers work on groundbreaking studies through the Feinstein Institutes for Medical Research, which ranks within the top sixth percentile of all independent research institutes receiving funds from the National Institutes of Health. It offers opportunities for residents and fellows to participate in research studies in laboratories or at the bedside.
EMPOWERING THE HEALTHCARE INDUSTRY
ONE FACILITY AT A TIME
Global Industrial Healthcare Solutions™ is here to help you sustain your highest cleaning standards and maintain safe environments for patients and staff.
We offer a wide variety of essential products that assist and elevate your commitment to providing exceptional care. Global Industrial Healthcare Solutions™ is an experienced resource for facility, operations, and industrial products. We offer everything from maintenance to medical, parking areas to patient rooms, or lobbies to laboratories.
We have what you need to run your practice or facility on time and on budget. Our catalog encompasses everything you need to outfit and run your facility and we’re expanding our offerings constantly to ensure we continue to exceed your expectations and keep pace with your growth.
For more information, please visit us at www.globalindustrial/healthcare.com Contact us at healthcare@globalindsutrial.com
WE PROVIDE THE RIGHT CARE, AT THE RIGHT TIME, IN THE RIGHT PLACE, WITH COMPASSION, SENSITIVITY, AND EMPATHY”
– DR. ALAN HARTMAN, SENIOR VICE PRESIDENT AND EXECUTIVE DIRECTOR OF CARDIOVASCULAR AND THORACIC SURGERY, NORTHWELL HEALTH
NSUH INSTITUTES, SCHOOLS, CENTERS, AND PROGRAMS:
• Feinstein Institute for Medical Research
• Elmezzi Graduate School of Molecular Medicine
• Donald and Barbara Zucker School of Medicine at Hofstra/ Northwell
• Healthcare Exploration Program
• Nursing Exploration Program
• Dietetic and Culinary Exploration Program
• Patient and Family Partnership Council
• Office of Community Health and Investment
• The Auxiliary
• Organ Donation
• Institute for Neurology and Neuroscience
• Sandra Atlas Bass Heart Hospital
The Elmezzi Graduate School of Molecular Medicine is an individually tailored three-year PhD program designed to train exceptional physicians in research. This graduate school is one of only two in the country that specifically trains recent medical school graduates to use state-of-the-art methods to identify critically unanswered questions relating to human disease, shed light on fundamental biological processes underlying disease, and invent new diagnostics and therapeutics. The goal of this program is to create a cadre of highly-trained physicianscientists who will establish careers in academic medicine and conduct exceptional basic and translational research directly related to human disease.
The Donald and Barbara Zucker
School of Medicine at Hofstra/ Northwell, a partnership between Northwell and Hofstra University, was the first new allopathic medical school in New York in 45 years when it opened in 2008. The medical school enhances the academic offerings and reputation of Northwell and increases the opportunities for residents and fellows to gain the highest level of knowledge and experience during their time within the health system.
The Office of Community Health and Investment, which focuses on improving the health of the communities served (approximately eight million in the areas of Long Island, Manhattan, Queens, and Staten Island), provides health education and prevention courses for the community, helps members gain access to healthcare, and
• Emergency Department
• Comprehensive Wound Healing Center
• Organ Donation
• Ostomy Clinic
• Office of Community Health and Investment
• Charlotte and Roger Blumencranz Caregiver Center
• Northwell Sleep Disorders Center
• Sandra Atlas Bass Center for Liver Disease
Intelli-Tec Security Services is built on reliable services, dedication, and a commitment to protecting our customers. We are a leading provider of home and commercial security solutions for New York, NY, Suffolk County, NY, Nassau County, NY, Long Island, NY, New Jersey, Connecticut and Florida.
We provide a wide range of security solutions including commercial security alarms, IP video surveillance systems, CCTV surveillance systems, residential alarm systems and much more. We also inspect and install sprinkler and fire monitoring systems and managed access control systems from some of the most trusted brands. We work with you to create customized security solutions that meet your needs. Ensuring the safety and security of our customers is our highest priority.
Our ability to implement effective commercial and residential security solutions is unparalleled. We will recommend the optimal solution and or additional options depending on your needs, budget and the technology available.
“EVERYTHING AND ANYTHING THAT EXISTS AND CAN BE DONE IN CARDIOLOGY AND CARDIAC SURGERY IS PERFORMED AT THIS INSTITUTION”
– DR. ALAN HARTMAN, SENIOR VICE PRESIDENT AND EXECUTIVE DIRECTOR OF CARDIOVASCULAR AND THORACIC SURGERY, NORTHWELL HEALTH
trains medical professionals on cultural competency, language, and communication access. Trainees have the opportunity to participate in the courses to gain a better understanding of diversity and inclusion and their importance in the healthcare industry.
Not only do these many programs ensure the continual growth and advancement of healthcare professionals, but they also allow Northwell and NSUH to train and gather the most talented and dedicated staff within their respective fields.
“Our goal is to continue to recruit top-notch professionals for our care
team because these are the folks who provide bedside care, allow our patients to thrive, and ultimately continue to progress our tripartite mission of taking care of patients, doing research, and teaching at all levels,” notes Dr. Kuvin.
The opportunities that Northwell and NSUH provide make a significant contribution to the growth and development of the healthcare system. Not only is NSUH committed to preparing the next generation of physicians for the demands of the ever-changing healthcare landscape, but it is also providing them with the tools to advance the field itself.
NORTH
AMERICA OUTLOOK:
CAN YOU PROVIDE US WITH SOME INSIGHT INTO YOUR CAREER TODAY AND EXPLAIN HOW YOU BECAME INTERESTED IN MEDICINE?
DR. ALAN HARTMAN, SENIOR VICE PRESIDENT AND EXECUTIVE DIRECTOR OF CARDIOVASCULAR AND THORACIC SURGERY: “I became acutely interested in healthcare at the age of 16 when my father died suddenly from a myocardial infarction at home. As a single child with a working mom, the pursuit of academic success in biological sciences became my singular passion. From there, I was accepted into the Mount Sinai School of Medicine, where I became fascinated with surgery. I wanted to go to the busiest surgical program in New York, one with an active trauma center and a busy “city” hospital.”
240 Languages at Every Bedside
Collaboration with LanguageLine Solutions puts Northwell’s Petrocelli Advanced Surgical Pavilion at the leading edge of health equity
There are many impressive numbers that go along with the Petrocelli Advanced Surgical Pavilion at North Shore University Hospital:
• $325 million construction costs
• 280,000 square feet
• 44 Intensive Care Unit beds
• 18 operating rooms
• 10 years of planning
Northwell Health is prepared to offer care to every person who comes through the Pavilion’s doors, regardless of language, culture, or physical ability.
LanguageLine is honored to be Northwell’s language-access partner.
This achievement is soul-stirring, and yet we think there is another number that tops them all: 240. This is the number of languages spoken in New York.
As the Pavilion was being constructed, we have had the privilege of collaborating with Northwell on a bold mandate: to create the world’s most innovative approach to equitable healthcare.
When the new Pavilion opens its doors, visitors will have on-demand, one-touch access to professional interpretation in more than 240 languages. Each patient will have the power of over 20,000 LanguageLine Certified medical linguists at their fingertips.
In fact, LanguageLine will be featured at every one of the Pavilion’s key touchpoints, including at the patient’s bedside, where the app will be installed on a wireless tablet.
This live interpreter service will be available in seconds, with year-round access 24 hours a day, seven days a week. If a patient’s language is outside the 240plus offered on-demand, we will make exhaustive efforts to find an interpreter who can assist.
The goal is that every patient entering the facility will have an equal ability to share and comprehend information related to their health, and every caregiver will understand not just what their patient says, but what they mean.
The road to greater health equity and literacy is paved with innovation, and it is never finished. In fact, this is just the beginning. The aim is to create a language-access system that is as diverse as the patients for which Northwell Health cares.
We have already deployed video interpretation in Northwell EMS’s fleet of ambulances. Next, we will integrate on-demand interpretation within its Electronic Health Record (EHR) system. We are also working to implement translation in the system’s virtual chat.
LanguageLine
Healthcare Interpreting, By the Numbers 94% Fortune 100 healthcare companies use LanguageLine
18 of 20
Top US hospitals count on our language expertise
7 of 10
Top US children’s hospitals are long-standing clients
20,000+
Number of professional linguists available on-demand
24/7
Hours of language support
240+
Languages available for medical interpretation
To learn more, we invite you to visit www.LanguageLine.com
NSUH VOLUNTEERING AND CAREER OPPORTUNITIES
In addition to the educational programs and schools that are offered, NSUH is continuously looking for volunteers who are committed to making a difference in patients’ lives and gaining valuable exposure to the healthcare industry as a whole.
With a variety of volunteer opportunities ranging from pet therapy with a certified therapy dog to art, music, and magic with patients, these programs are designed to serve as a source of comfort and cheer to those who are hospitalized and allow volunteers to have a meaningful and satisfying experience that lasts a lifetime.
Along with the volunteering opportunities within the hospital, NSUH also offers the Healthcare Exploration Program, which is
designed to expose undergraduate college students to various careers in the medical field through an eight-week curriculum in which they encounter a broad range of clinical services at a tertiary care medical center and have the opportunity to explore the educational components of healthcare by attending hospital rounds.
The Nursing Exploration Program is designed to encourage high school students to explore their interest in becoming registered nurses. Students have the opportunity to meet with a nurse educator to discuss their career goals, develop a personalized calendar of nursing experiences, and shadow different nurses based on their interests.
The Dietetic and Culinary Exploration Program, meanwhile, encourages high school students to
VOLUNTEERING OPPORTUNITIES AT NSUH
No matter your age, you can make a significant difference to the lives of others by volunteering at a hospital. Not only can you gain experience and make lasting friendships, but you can serve as a source of comfort and cheer to those who are hospitalized.
explore their interest in becoming a registered dietitian or pursuing a career in the culinary field. Students are able to meet with a dietitian or chef to discuss their career goals and shadow dieticians, chefs, and managers in nutrition and culinaryrelated industries.
The Auxilary, a volunteer force established over 60 years ago, has equally been integral in raising funds to help the growth and evolution of NSUH, providing important programs and services, serving as goodwill ambassadors and acting as a vital link between the hospital and the community.
Wayne Grooters Co-founder, President, CEO
• Respiratory Care
• Operating Room
• Neonatal Care
• Anesthesia
For over 20 years, Sovereign Medical has had a mission - to provide a uniquely specialized medical sales and distribution company that offers “Bestin-Class, One-of-a-Kind” technologies and to become the unmatched leader in providing quality, cost-effective products for patients and healthcare providers. Since day one, Sovereign Medical has worked diligently to provide a voice to products and devices that fit in those two categories for the following healthcare areas:
• Critical Care
• Emergency Medicine (Acute Care and Pre-hospital)
• Bio-medical
Sovereign Medical’s team is made up of Clinical Account Managers and Clinical Specialists strategically located to service our customers on the Eastern seaboard from New York City to Florida.
Our Sales and Clinical professionals are well trained and extremely knowledgeable; their primary responsibility is to be a resource and ensure that caregivers are fully educated and knowledgeable on the products they purchase from us.
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Then there is the Patient and Family Partnership Council, a dedicated group of patients, caregivers, and healthcare professionals who partner to create meaningful changes within the hospital.
NSUH believes that educating healthcare professionals, both current and future, is one of the most impactful ways to shape the future of the field for the better, and by providing world-class programs for potential students to take advantage of, this can be achieved and further the industry’s potential.
PATIENT TESTIMONIES AND AWARDS FROM NSUH
According to US News & World Report’s 2023 – 2024 Best Hospital Rankings, Northwell is New York’s most awarded healthcare system. NSUH, which tied for the number one hospital in the state, is proud to be nationally ranked in nine adult specialties, including pulmonology and lung surgery, cardiology and heart surgery, geriatrics, urology,
“THE PATIENT AND FAMILY EXPERIENCE IS EXCEPTIONAL, MARKED BY RESPECT, COURTESY, EMPATHY, AND EXCEPTIONAL COMMUNICATION AMONG ALL THE HEALTH PROVIDERS AND SUPPORT STAFF”
– DR. ALAN HARTMAN, SENIOR VICE PRESIDENT AND EXECUTIVE DIRECTOR OF CARDIOVASCULAR AND THORACIC SURGERY, NORTHWELL HEALTH
orthopedics, gastroenterology and GI surgery, diabetes and endocrinology, cancer, neurology, and neurosurgery.
With these incredibly impressive rankings, there are many patients who have had their lives changed for the better and are sharing the exceptional service they received while in the hands of Northwell and NSUH.
“We do things at NSUH that other tertiary and community hospitals do not do,” comments Dr. Kuvin.
“We support patients with mechanical devices if their heart pumps aren’t working very well, we move patients towards heart and lung transplantation, and we are involved
in cutting-edge research that affords patients the opportunity to have therapies and options that they would otherwise not have been eligible for,” he elaborates.
One example of this is the treatment that patient Susan Kotkin received when she flew over 1,000 miles from Florida to New York to be treated by the cardiac team at NSUH’s SABHH.
Having run out of options in Florida, Susan came to NSUH, where the cardiac team worked tirelessly to save her life and get her back home. They ended up providing her with a left ventricular assist device (LVAD)
Tanya Louis
to keep her heart pumping strong, allowing her to get back to driving, visit her grandkids, and enjoy the endless heat of the Florida sun.
Susan explains that she felt like she was treated wholistically at NSUH,
where the team gave her incredible care and support.
In another example, Northwell nurse practitioner Tanya Louis was diagnosed with breast cancer after having a routine mammogram. She
NSUH AWARDS AND RECOGNITIONS:
• Received a 5-star Healthgrades rating for coronary bypass surgery for six years in a row (2018-2023).
• Recipient of Healthgrades’ Patient Safety Excellence Award for five years in a row (2018-2023).
• Recognized by U.S. News & World Report as one of America’s best hospitals for neurology and neurosurgery (2020-2021).
• Received two Silver Beacon Awards for excellence from the American Association of Critical-Care Nurses (AACN) for the neurosurgical intensive care unit and cardiothoracic unit.
• Earned the coveted Magnet designation from the American Nurses Credentialing Center (ANCC), which rewards excellence in patient care and innovations in professional practice as a nurse.
was then treated by her employer, Northwell, and by a team of medical oncologists, breast surgeons, and plastic surgeons, who provided her with a treatment plan that included surgery and a double mastectomy, which took place at NSUH.
After the successful surgery and recovery, Tanya’s boss suggested that she take the opportunity to become a nurse navigator, working with patients with pancreatic and liver cancer. She now educates as many patients as possible, as well as the public, to show them that there are new treatments and technologies available, there isn’t one type of cancer patient, and there is always light at the end of the tunnel.
Tanya testifies that there was no doubt in her mind that she would choose Northwell, and that the professional relationships she developed with her care team translated into the high level of care she ultimately received.
Designing for Wellbeing
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“We ensure that we provide patients with the highest level of patient care possible, including novel techniques, surgeries, medications, and other therapies,” comments Dr. Kuvin.
This high level of care and compassion for every patient, no matter their background, is evident in every step that NSUH takes. This is why Northwell has been named one of the world’s most ethical companies by Ethisphere – a global leader in defining and advancing the standards of ethical business practices – for the eighth consecutive year based on its record on environmental, social, and governance (ESG), as well as safety, equity, and inclusion.
Along with this recognition from Ethisphere, NSUH has been named among the top five percent of all short-term acute care
hospitals evaluated nationwide by Healthgrades’ Patient Safety Excellence Award for the fifth consecutive year, and is now a Magnet-recognized hospital by the American Nurses Credentialing Center. This is a prestigious designation that reflects the highest standards of nursing professionalism, collaboration, teamwork, and superiority in patient care delivery.
Less than 600 hospitals worldwide (only about eight percent) have achieved Magnet designation, and research demonstrates that this recognition provides specific benefits to healthcare organizations and their communities, such as an improved patient experience and better outcomes.
Northwell has also won New York’s Military Friendly Employer Award for the fourth consecutive year in
recognition of its integrated approach to hiring, training, promoting, and supporting veterans and their families, with 1,300 veterans hired in the past three years as part of the Veterans Employment Initiative.
Additionally, Northwell and NSUH are committed to raising the standard of healthcare for all with its LGBTQIA+ services, explicity noting that its mission is to make the most personalized and inclusive healthcare accessible.
This commitment to diversity and community partnerships has led to 25 of Northwell’s facilities being named leaders in LGBTQIA+ healthcare equality by the Human Rights Campaign Foundation
With the philosophy that diversity is what makes a community colorful, it is NSUH’s mission to break down barriers and provide personalized, compassionate healthcare for all.
THE FUTURE OF HEALTHCARE AND NSUH
We will all need healthcare at some point in our lives.
This is the mindset that NSUH always keeps at the forefront, allowing the hospital to truly connect and form relationships with everyone who comes in for help, providing them with unrivaled compassion and individualized care.
Despite current disparities within the US healthcare system, people who are genuinely passionate about serving others are working diligently to help the system change for the better.
This is no more evident than at NSUH and the day-to-day actions that are being taken to ensure that everyone, not just in the community but around the US, is able to access healthcare regardless of their background or circumstances.
“The US can provide the most advanced healthcare in the world, and we have really amazing technology and the incredible ability to translate ideas into therapies and solutions for disease,” explains Dr. Kuvin.
“Having said that, there are great disparities in healthcare in the US. While we can provide the latest and greatest treatments to the most complex patients, we struggle at times in terms of providing basic preventative care to much of our population, and I think these are the greatest assets but also some of the greatest challenges that we face,” he says.
The future of healthcare delivery in the US may seem uncertain, especially due to the COVID19 pandemic which thrust the healthcare industry into disarray and exacerbated affordability challenges. However, despite the seemingly
unclear path forward, there are people dedicating themselves to the advancement and inclusivity of a system meant to provide unbiased help to all.
“NSUH and Northwell are a nonprofit academic healthcare system which are really focused on reimagining healthcare as we move forward,” emphasizes Dr. Kuvin.
“While this is a great responsibility, we are proud and eager to serve our patients and the entire system at the highest level. We take this task very seriously and with great pride, but it really challenges us at NSUH to be the best,” he continues.
Healthcare is the largest industry in the US, accounting for approximately 17 percent of GDP. Therefore, it is integral that people within the industry ensure that the patients and their well-being are always put first.
Michael Dowling, President and CEO of Northwell Health, speaking at a rally
THE WELL BY NORTHWELL HEALTH
The Well, a digital resource for whole human health, is the fastestgrowing publication by Northwell and is inciting unparalleled growth in search, social, and referral traffic to the health system.
With over half a million story views within the first six months of launching, The Well is a manifestation of Northwell’s mission to make a difference as an honest, trusted, and caring healthcare provider.
In a time of information overload, much of which is unhelpful, inaccurate, or one-sided, The Well is on a mission to make people smile, laugh, and feel more confident and capable on their healthcare journey.
“Our goals are to continue to take the best care of patients from our community and across the system. Being the quaternary care hub of the region, we have the responsibility of taking care of the sickest of the sick. Our goal is to continue to do this, expand our capabilities, and make sure that each and every patient gets the best care at the right time,” comments Dr. Kuvin.
Within the healthcare industry, it is not just important, but of the utmost necessity to ensure that access to care, health equity, health literacy, and the ability to access accurate health information from a reliable source are priorities to be highlighted and remedied in the coming years.
NSUH has taken the initiative to ensure that it is at the forefront of this mission for a better, healthier future for both patients and those who work within the industry.
To embody this mission, it is
essential to invest in the future and sustain a learning mindset.
Empowering physician leaders who devote their time and employ their experience to further this mission is a key tenet of NSUH.
Being such a progressive and regularly developing industry, there is never a moment in which healthcare technology and improvements are at a standstill.
“The healthcare industry is an exciting place to work; technological and pharmacological advances are increasing and improving at an exhilarating pace,” enthuses Dr. Hartman.
These new technological advancements, and new infrastructure investments like that of the PSP, assist greatly in the progression of the healthcare industry.
NSUH has proven beyond a doubt that it remains at the top when it comes to not only embracing these
advancements, but also paving the way for such developments to be made.
At the core of all of these achievements is the fundamental goal of guaranteeing that patients not only receive the best when it comes to treatment, but can expect long-term health.
“I think the legacy that NSUH would like to leave is the ability to provide the best possible patient care to improve the lives of our community members,” concludes Dr. Kuvin.
NSUH has earned a time-tested reputation for providing the highest quality care to both the local New York community and beyond. There is no doubt that there is progress to be made, but NSUH will continue to be the leader of the pack.
Founded in 1964, Matco Service Corp. is one of the largest and most respected independent HVAC contractors in the Tri-State area. We are a diversified company specializing in the engineering, installation and maintenance of commercial HVAC systems. Our dedicated staff of professional engineers, mechanics and service technicians are active members of the American Society of Heating, Refrigerating and Air Conditioning Engineers (ASHRAE).
For over five decades, Matco Service Corp. has provided superior HVAC service to our valued customers in the Tri-State area. We have a diversified team of factory trained technicians, specializing in Absorption, Centrifugal and Reciprocating air conditioning systems. We pride ourselves on our extensive experience and long history of success in the industry.
Equipment served:
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JAMES T. TURRISI, PRESIDENT, CEO 516-876-9100 JamminJTT@aol.com www.matcoservice.com
To round off each issue, we ask our contributing business leaders for their views on the same question
Rob Walpole
Vice President, Delta Cargo
“We are in a position to make a lasting impact on individuals and communities, whether it’s through the quick transport of an organ that results in a successful life-saving surgery, the transport of emergency relief supplies after disasters like the recent Hawaiian wildfires, or the distribution of vaccines globally to help save lives. We are proud to connect the world and make a difference.”
What legacy does your company hope to leave?
Nona Yehia
Co-Founder and CEO, Vertical Harvest Farms
“We hope to create the future we want from the food we need and show what a business of the 21st century can be – inclusive, sustainable, and nourishing. We are community builders at heart, so our ideal legacy would be a national network of local farms that deliver global change locally and keep people fed and fulfilled.”
Prince Bhatt
Procurement Manager, Osmow’s Shawarma
“Daring to think differently is the legacy we want to leave, as we had to think differently to be the first ever shawarma brand to knock down barriers and become one of the most recognizable names in the franchise industry. We are very unorthodox in how we operate, and don’t follow the usual path; we carve our own.”
Miri Offir
CEO, 911 Restoration
“At 911 Restoration, we work hard to guarantee that our customers are taken care of, and that’s what we want our legacy to be. We call ourselves “The Fresh Start Company” because we know home restoration is never easy, and we want to alleviate as much of that as we can. That’s our legacy – the compassionate care of our customers.”
Vincent Gagnon
President, Chrono Aviation
“We hope to leave a legacy that puts customer service and our employees first. What we mean by that is that we try to be a family-orientated business and uphold a lively and fun spirit, whilst building the company around the customer.”
Are you a CEO/Director with a company story to tell? Contact North America Outlook now!
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