HHS

AT YOUR SERVICE

Writer: Ed Budds Project Manager:

With the right vendor, outsourcing delivers real, tangible results that can impact an organization in several meaningful ways.

Support services often take a backseat to the core aspects of a business, but they’re critical for a company’s ability to provide a great experience — whether it’s for patients, students, passengers, guests, or residents.

While staffing is often the main challenge for these services, it requires more than just a staffing solution to have a truly successful program.

HHS focuses on building teams and programs that operate efficiently and effectively while seamlessly integrating into its clients’ cultures. To maintain success, these services go well beyond simply providing staffing.

The teams deployed by HHS are led by industry experts who implement custom service programs designed for specific client facilities. The company then takes on all financial

HHS thrives in implementing support services for a raft of varying industries. Whether its customized solutions for aviation, education or healthcare, the company excels regardless

Felix Revell

and operational responsibilities, including hiring, training, and quality assurance.

A HISTORY OF EXPERIENCE

Founder Jim Spry began working in the outsourced hospital housekeeping business in 1964 with Red Top, Inc. - the company that pioneered hospital housekeeping support services. After helping Red Top, Inc. flourish into a national organization, Spry moved on to alternative ventures within the same field, eventually leading him to create his own company in 1975 - Hospital Housekeeping Systems.

Known today as HHS, the company remains a private, family-owned business dedicated to caring for its

team members and providing honest, quality-driven service to its many customers.

What began as a hospital housekeeping organization with just a single customer has since expanded to nearly 1,000 clients across five additional industries: aviation, education, government, hospitality, and senior living. This is alongside a multitude of other services including housekeeping, food, and facilities.

HHS’ unwavering focus has been on growing organically, with the vast majority of the company’s expansion coming through the power of reference and word-of-mouth.

Refusing to allow the company’s focus to slip away from current customers, HHS trusts that its

Ace Janitorial

We at Medama Solutions would like to take an opportunity to first thank HHS for the services for our company.

We have always appreciated the dedication of HHS to moving forward into the future of hospitality. Having business terms with a professional partner like you is indeed a positive verity to our firm.

All things considered, our team here at Medama Solutions are contributing all their efforts to meet high expectations for all our valued customers. We pride ourselves on our hard work and dedication to making every critical project a great success.

www.acejan.com

Food Service Resources

“Specializing in Healthcare Foodservice”

Food Service Resources has specialized in healthcare foodservice for more than 35 years. Located just outside Atlanta, FSR distributes its specialty products throughout continental USA. We provide stock and customized printed patient menus, diet office tray slips, specialty labels, nutritional care menu inserts, and messaging cards to the hospital and extended care markets. Our in-house Graphic Design Team can assist you with a personalized menu to enhance your patient satisfaction.

As your complete patient traytop provider, FSR offers tray covers, diet color coded meal kits, tumblers, side dishes, eco-friendly disposables, customized anti-bacterial wipes, pocket napkins, and other options to fulfill your traytop needs.

Food Service Resources is a veteran owned small business.

www.fsrfoodservice.com

Another Medama Miracle

From humble beginnings, to evolving nextgen technology, our Brooklyn-based company has lots to offer from coast to coast. To keep the wheels rolling, our veterans in floor care are here to disrupt the way the cleaning industry approaches cleaning. With the help of our chemists and over 100 years of experience, we invest heavily in technology that will allow us to achieve better results with lower turnaround times.

Why Choose Us?

The Medama Floor care program is a fully integrated package for practically any type of floor in the current marketplace, that is designed to produce a finished product to the customer that will include clean, beautiful, shiny floors.

Medama is a unique line of floor and all-purpose cleaners, coatings, and strippers that is taking healthcare by storm as it means less work for staff, freeing their time for other projects. Our experienced team can help establish coverage and innovation for your dayto-day environment.

Our reputation and the benefits of Medama floor care are spreading at lightning speed and we now have our program placed in hundreds of hospitals across the country.

Salomon R. Park View Hotels

Medama Solutions

1365 61st Street, Brooklyn, NY 11219 www.acejan.com

“Specializing in Healthcare Foodservice” HHS HEALTHCARE

Food Service Resources is a leading provider of healthcare printed solutions to independently and government managed hospital foodservice departments and to facilities managed by food management and group purchasing organizations. Our extensive library of art can offer immediate alternatives to your patient menu or we can design your menu, your way.

Choose Food Service Resources to complete your patient traytop needs. No matter the system you may use, FSR has the options needed to enhance your service.

Food Service Resources is a veteran owned small business Phone: 800-367-4421 Website: www.fsrfoodservice.com

“The results we get using Medama® products totally exceeded our expectations.”

collective commitment to quality service will always lead to the right opportunities.

As the organization continues to grow rapidly, HHS recognizes it is of vital importance to never lose sight of what has historically brought success: proactively solving problems for customers and caring for the needs of its team members.

Remaining true to these values as growth continues requires HHS to maintain high standards, continuously learn from mistakes, and foster a culture of proactive service and care.

UPGRADING HOSPITAL SUPPORT SERVICES

Every element of a team within a hospital, from clinicians to floor technicians, contributes to the overall patient experience. For this very reason, HHS employs the approach of learning what makes each hospital it works with unique, and engineering customized programs that help provide a great experience for every patient. More broadly, HHS keeps hospitals safe and clean while giving every patient the care and attention they deserve.

A one-size-fits-all approach will never accomplish the

specific needs of patients or achieve the desired performance outcomes. HHS therefore views every new client as a blank canvas, before customizing tailored services to fit.

EVS programs are meticulously engineered by HHS based on the unique aspects of a partnered facility — such as bed count, square footage, floor types, and the operational requirements of every department, for example, radiology, ER, and oncology. In this way, hospitals receive a tailored service program that creates an unparalleled experience when paired with HHS.

The rapid advancement of artificial intelligence (AI) and other technologies in the healthcare space

‘BY CREATING AN IMMACULATE AND CLEAN ENVIRONMENT AND PROVIDING AN EXCELLENT EXPERIENCE THROUGH SERVICES SUCH AS WAYFINDING AND PASSENGER ASSISTANCE, HHS HELPS REINFORCE CONFIDENCE IN THE QUALITY OF ITS CLIENTS’ AIRPORTS’

HHS MISSION, VISION, VALUES AND ONEHHS

MISSION

• To be successful in identifying and serving customer needs.

• HHS believes support service programs and solutions are not one-size-fits-all.

• The overarching company mission drives HHS to create customized solutions that best fit the needs of each customer.

VISION

• To be forward thinking in creating solutions for customers.

• The industries HHS serves are dynamic and ever-evolving, which requires the company to think outside the box as it crafts tailored solutions.

• With more than 45 years of support service experience, HHS implements best practices along with new solutions to create a perfectly crafted program for each partner.

VALUES

HHS aspires to be...

• Honest

• Problem solvers

• Quality driven

• Team oriented

• Proactive

• Adaptive

• Dedicated

• Balanced

• Humble

• Diverse

ONEHHS

OneHHS is HHS’ internal organization philosophy, which embodies values, culture, and guiding principles. This philosophy drives performance as managers, team members, and partners for customers.

Though HHS spans the globe, it’s the sense of community that connects all its work, no matter which industry is being served or service line is provided for.

has additionally created several opportunities to help hospitals operate more efficiently.

Key to HHS’ operations is the way in which the company harnesses the latest innovations in areas such as robotics, floor care processes, and communication software to ensure access to everything needed to best serve patients, staff, and the community.

CREATING SAFE AND EFFICIENT AIRPORTS

The COVID-19 pandemic has shifted customer expectations of hygiene, from being satisfied with the appearance of what is considered sanitary to a hyper-awareness of true cleanliness.

HHS works diligently to leverage infection prevention best practices from its expert healthcare division, drawing on nearly five decades of cleaning experience to create an environment at facilities such as airports that meets the company’s high clinical cleanliness standards.

Each airport has unique needs and challenges, and HHS takes responsibility to understand what those are and provides specifically tailored solutions. With a foundation of safety and a focus on customer service, HHS has become a true premium solutions partner for the commercial airport sector.

The moment a customer steps into an airport, they’re making judgments and assumptions about the facility’s ability to keep them safe. By creating an immaculate and clean environment and providing an excellent experience through services such as wayfinding and passenger assistance, HHS helps reinforce confidence in the quality of its clients’ airports.