Help our homes and schemes on
Anyone can leave a Google review for our homes and schemes, including residents, families, volunteers, health practitioners, suppliers... and you!
There are 6 easy steps to leaving a Google review:
scan the QR code below
tap on the home or scheme you want to write about
tap on the Rate and Review section sign in to Google or create an account
tap on the Reviews tab
Write your review
Residents and families rate OSJCT as one of the top care providers in the UK
OSJCT has been named one of the Top 20 care home groups by the independent care home reviews website, carehome.co.uk, with an overall score of 9.6 out of 10.
Dan Hayes, CEO, said: “We are delighted to receive a Top 20 Care Home Group Award for another year running.
“This award, based on reviews by those who live in one of our homes, and by their families, is a reflection of the trust placed in us by our residents and their loved ones. In turn, the award also reassures them that they live in a place where they are valued as individuals with unique experiences and stories, and where their needs are met, and indeed exceeded.
Scan this QR code and share your positive experience.
“The award also recognises the hard work and dedication of all my colleagues. I am so proud of the loving care, dignity, respect and happiness our teams bring to every individual in our care –they are truly deserving of this accolade.”
A message from Dan, our Chief Executive
Finally, after a long and very wet winter, we move into spring. This is the time of the year where our beautiful gardens come alive once again with the smell of outdoor cooking, and the sounds of laughter, amongst the many and varied blooms carefully tended to by talented gardeners – be they professional, hobbyists or volunteers. And the time of year we are once again reminded of the importance of embracing change and the opportunities that come with it.
Just a few short months ago, we undertook one of our biggest changes in recent years with the merger of The Orders of St John Care Trust and The Fremantle Trust. I am confident that this merger will bring about positive changes that will benefit everyone in our
care community, and together, we will continue to uphold our commitment to providing compassionate, personalised, loving care, whilst embracing continuous improvement. Read more about the merger on page 4.
We are committed to supporting our residents, volunteers, and employees on the journey towards greater health and fulfilment, and I have been particularly inspired by residents who, supported and empowered by our wonderful teams, have embraced new experiences and challenges and proven that age is just a number. I have also been impressed by our employees and volunteers who have also been embracing change. Read about these experiences throughout this issue, but in particular in the special feature starting on page 8.
I am absolutely delighted that our brand new home in Oxfordshire, Wellford Gardens, opened its doors in mid-March. With beautiful rooms and extensive gardens, I am certain that its new residents will feel at home in no time, and I hope that the welcoming café provides not only a comfortable place for people to stop and sit, but the opportunity for new community relationships and support for all of those who live and work within its walls.
If you’re at a loose end, why don’t you find out what your local OSJCT care service is planning and get involved? They’d love to see you.
Dan Hayes OBE Chief Executive
What’s happening across The Orders of St John Care Trust
OSJCT merges with The Fremantle Trust
OSJCT announced its merger with The Fremantle Trust on Thursday 1 February. The Fremantle Trust, also a charitable trust, has a significant presence in Buckinghamshire, supporting over 750 people and employing over 1,300 employees across multiple facilities, including 11 care homes for older people, and residential and supported living services for people with learning disabilities.
The merger is an excellent strategic fit for the two charities, with both organisations sharing the same charitable objectives and a valuesled approach to care. Together, the charities can achieve greater benefits for residents through shared size, pooling of resources and economies of scale.
Dan Hayes, Chief Executive of OSJCT said: “I am delighted that
The Orders of St John Care Trust and The Fremantle Trust are coming together.
“Our two organisations share so many core values which ensures that this merger is an ideal fit. We are both not-for-profit charities,
absolutely dedicated to those who depend on us and those that deliver life-changing care and support.
“Pooling resources makes us stronger, more able to invest in our future, and fundamentally, more sustainable. We expect to learn a great deal from our new colleagues, and we see this opportunity as a great privilege.”
Jacqui Roynon, Director of People and Voice at OSJCT has stepped into the role of CEO at The Fremantle Trust. She added:
“OSJCT colleagues and I have received an amazing reception from everyone we have met at The Fremantle Trust. Everyone is so friendly and warm, and open to sharing their knowledge and skills, this merger feels such an inclusive partnership.”
STOP PRESS:
OSJCT has acquired Elmfield Care. Welcome to residents at Old Sarum Manor, Flowers Manor, and Nodens Manor! For more details visit www.osjct.co.uk/news.
Wellford Gardens welcomes first residents
The first residents moved into Wellford Gardens, OSJCT’s brand new care home, in March. Situated in an elevated position on the edge of Wheatley, in Oxfordshire, Wellford Gardens epitomises elegance, comfort, and the unparalleled personalised care associated with OSJCT.
Dan Hayes, Jacqui Roynon and Narinder Singh, outgoing CEO of The Fremantle Trust
Celebrating vitality in our gardens with Trust in Bloom 2024
Every year, residents, volunteers, employees, and supporters of our homes come together to assist homes with their plans and efforts to showcase their gardens for the Trust’s annual gardening competition. The Trust in Bloom 2024 theme is ‘Vitality’.
Vitality is a state of aliveness, it refers to physical and mental energy, feeling strong and active.
Gardens can demonstrate vitality in many different ways, through colour planting, wildlife and diversity, edible gardening, sensory elements and interactive spaces. Trust in Bloom entrants are asked to consider and amplify aspects of vitality in their garden plans for this year.
Trust in Bloom judging takes place across two rounds of visits from
Dorte Chandler, General Manager said: “Wellford Gardens is a spectacular new home and we are delighted to welcome our first residents. A lot of hard work has gone into making Wellford Gardens the perfect home, and now residents are moving in, it’s even more perfect. Joyce, one of our first residents to move in, has already enjoyed her first-ever experience of going to a hairdresser, right here in our salon.”
Wellford Gardens offers residential, dementia and respite care for up
senior managers and trustees. Divisional winners will receive their certificates from CEO Dan Hayes in July when he visits them to choose the overall Trust in Bloom winner 2024.
This year’s competition has kept favourite categories and introduced three new ones: Gardening Club, Wildlife Garden and Edible Gardening.
Trust in Bloom is a wonderful opportunity for our volunteers to collaborate on an enjoyable project and nurture our gardens for the delight of our residents. If you are interested in helping your local home, or you belong to an organisation which could donate time, skills or gardening supplies to our homes, please contact your local home directly, or our volunteering team –volunteer@osjct.co.uk.
See homes’ gardens as they bloom on social media, or why not drop in to enjoy them in person.
to 65 residents. In addition to the loving care on offer, the home boasts innovative technology such as acoustic monitoring and fresh air ventilation.
All-inclusive features and services to support residents with living their lives to the fullest include: a luxury transport service; hair and beauty salon; gym; private dining experiences supported by a hospitality team; balconies with panoramic views, and landscaped gardens that inspired the home’s name.
eCare
eCare
Electronic care records (eCare) are being rolled out to all OSJCT care homes and extra care housing schemes. By the end of March 2024, over 85% of services were using new handsets to review and update care records. The remaining homes will have eCare by the end of this summer.
Paula West, Acting Deputy Manager at Apple Trees which has been using eCare in the home since November, said: “eCare makes it so easy to monitor and view residents’ activities and records.
“With eCare we have wonderful insight into residents’ wellbeing, as interactions between carers and residents are recorded on our handsets, something that wasn’t practical when we had paper records.”
2023 overall winners – Gregory House
Listening to our Residents
We are driven by what matters to residents and their families. Therefore, it’s important for us to listen to the views of residents and consider these views in shaping our care and our services.
Residents and families report very high satisfaction rates with The Orders of St John Care Trust homes and services
Research commissioned by the Trust, and undertaken by independent research company BMG, found that 91% of residents reported overall satisfaction with the services they receive. Family and friends of residents in the care homes reported 89% satisfaction overall.
Over 1,500 residents, including 633 who live with dementia, and 632 family and friends were surveyed about their views and experiences of their OSJCT care home, or that of their loved one. Topics in the survey included life at OSJCT, food, health and wellbeing, and staff.
Mike Stredder, Group Operations Director, said: “We are delighted that this independent research has found high satisfaction rates among residents and their family and friends. Observations from their experience of our services is very important to us.
This positive feedback is assurance that the hard work and diligence of our teams is making a positive difference to residents and providing peace of mind for their family and friends.
“The research has also shown us where we can improve our operations, and each care home has a copy of the anonymised local responses so that we can see and act on any variations or local feedback.”
Findings
91% of residents report overall satisfaction with OSJCT
from surveys completed by OSJCT residents
included:
of residents agreed that staff treated them with respect
agreed that they had opportunities to engage with nature or get outdoors
agreed that food served at mealtimes is of a high quality
agreed that those who support them understand their needs
Findings from surveys completed by family and friends of those living in OSJCT care homes included:
97% agreed that the arrangements to visit relatives or friends were good
90 % agreed that the home’s facilities are suitable to meet residents’ individual needs
94% agreed that the overall condition of the home was good
96% agreed that the residents have the freedom to personalise their room
92% agreed that the help, care, or support improves or maintains their loved one’s quality of life
The survey ranked residents’ favourite things about living in their care home, and the top three were:
• All the staff are kind, helpful, friendly, and caring
• Making friends, companionship, having someone to talk to
• Feeling safe, secure and a sense of community.
Residents’ comments
Verbatim comments shared in surveys completed by residents include:
“Love being able to socialise with others and I am never lonely.”
Ashwood Care Centre, Warminster
“I am very happy here, the staff made me feel so welcome and really care about me and my family.”
Willowcroft, Salisbury
“Very happy that mum can ‘help’ around the home, it is very important to her that she is working. Helps her mental health enormously.”
Athelstan House, Malmesbury
“I made friends here and it’s a lovely place to live, I am very lucky.”
Chestnut Court, Quedgeley
“It is a great home. The staff are very friendly, caring, and respectful to our family member, and have also supported our family too. They care so much, and it shows.”
Monkscroft Care Centre, Cheltenham
“My mother has improved healthwise since being in the nursing home. She is a very sociable person and OSJCT help in this regard.”
Isis Court, Oxford
“I’m very happy with the food and the staff are very helpful.”
Apple Trees Care Centre, Grantham
“I feel as if the team at Beckside have become part of my family. They always go the extra mile, for example one of the staff went on holiday to a place that is very special to my mother, and she sent her a postcard. As my mother’s memory is very poor those links to special memories are wonderful. I would like to thank them all.”
Beckside, North Hykeham
“Thank you for being such a happy, hardworking, and motivated team. My mother always comments on how nice everyone is to her and we can tell she feels safe and secure.”
Skirbeck Court, Boston
“I have been in senior management in the private care industry for most of my working life and I can in all honesty say that I have not come across a care home with such high standards and as homely as Lake House. I visit my mother every day, so I am a very involved relative but also an extremely happy relative.”
Lake House, Banbury
I never thought...
Evidence shows that people who learn new things, stay active, connect with others, and give up their time to help others, are likely to report higher feelings of wellbeing.*
In this special feature, we share some of these experiences from those living, working and volunteering at the Trust.
I never thought... that volunteering would make me feel so good, until I joined OSJCT as a volunteer.
Barnaby, Volunteer, Marston Court, Oxford
“When I joined OSJCT as a volunteer last summer, I wanted to learn new skills and gain more confidence. I never thought I’d get so much back from the experience.
“My first impression of the care home was how relaxed the atmosphere was, I was surprised by how many residents get involved with activities, I didn’t expect it to be so many. I really enjoy supporting the team with activities because I love to see residents happy and joining in. There is one particular resident Roy, he always has something funny
to say, and I’ve enjoyed quite a few laugh-out-loud moments with him!
“My biggest challenge can be lack of confidence, but Sarah, Activities Co-ordinator, has been great at boosting my confidence, encouraging me to try to do new things, such as leading activities. I now lead the weekly quiz for the residents thanks to her support.
“Volunteering has had a real impact on me. It has made me realise how much the small things matter. How just a quick chat can have such a positive effect on a person.
*5 steps to mental wellbeing - NHS (www.nhs.uk)
“Since volunteering I am more open to trying new things, it’s helped me to push myself, even when I feel I cannot do something or that I won’t be good at it.”
“If you’re thinking about volunteering in a care home, definitely do it, get involved with as much as you can, it will make you feel great!”
I’d become a viral TikTok star!
Judy, Resident, Goodson Lodge, Trowbridge
“I would do it again there was a great playlist for everyone to enjoy!”
A video of residents enjoying a silent disco at Goodson Lodge went viral on TikTok with over 4.5 million views in 72 hours, going on to clock up 6.7 million views and over 800,000 ‘likes’.
Resident Judy Farr is featured entering the disco, having shown her ID to “bouncer” Alex Damon, OSJCT’s Events Manager who organised the event as part of the home’s ‘Beat the January Blues’ activities for residents.
Judy is accompanied in the video by fellow disco goers Molly, Patricia, John, Janet, Jean and Sue. Judy commented: “It was rather exciting to be part of the silent disco, and to enjoy a new experience. I like to do new things and try new experiences, and I liked trying different music. I would do it again – there was a great playlist for everyone to enjoy!”
This
Judy Farr enjoys the silent disco
I never thought...
becoming a volunteer would give
me a completely
new
interest,
until I joined OSJCT as a volunteer.
Bob and his Pets As Therapy (PAT) dog Moss, Volunteers, Avon Court & Bourne House, Old Sarum
“When I first started volunteering at OSJCT it was that feeling of a first day at a new job, I was a bit apprehensive. I was worried about finding my way around, but I found my feet after the first few visits. It’s like a new adventure that I thought I’d never go on. I really like that the residents have a bond with Moss.
“The staff are friendly, I have built great relationships with them and the residents. Volunteering also has an impact on Moss too, when I put on his PAT dog coat, he gets excited because he knows where he is going.
“I don’t like to think about it but, Moss is getting old now and when
the time comes that he can no longer visit, I know I’ll still come in and chat to the residents, you form strong bonds with people. I was once asked by a family member to visit her dad who was coming to the end of his life. We put Moss on the bed with him and Moss just lay there, still, it was a powerful moment. His daughter took a picture and gave it to me, I still have it to this day. I went to his funeral and took Moss. The family were so thankful that Moss was able to bring such joy to their dad’s life.
When I put on Moss’s PAT dog coat, he gets excited because he knows where he is going.
“Volunteering has taught me a lot, most importantly that it’s about the person and who they are, it’s not about their dementia. I’ve also learnt how many different ways people enjoy their tea. I’m a great tea and coffee maker now!”
“I didn’t know all these activities took place in a care home. There is always something going on. So, if someone is considering volunteering with us, just try it, I can guarantee you’ll enjoy it.”
Bob and his Pets As Therapy (PAT) dog Moss
I never thought...
I’d be drumming in a care home!
Shirley, Resident, Goodson Lodge, Trowbridge
Residents at Goodson Lodge enjoyed Brazilian Carnival beats at a workshop run by Batuque do Barco (BDB Samba). Over 20 residents, volunteers and staff joined the stimulating music session.
Shirley Kemp, resident, said: “The drumming was very enjoyable and energising. It was quite unusual. I never thought I’d be drumming in a care home!”
Shirley was delighted to take part in the Samba drumming, organised by the home’s activities team. It reminded her of the years she’d lived in Peru and South Africa with her husband who worked as an accountant for an American mining company.
Michael Grant, Director at BDB Samba, ran the Brazilian drumming workshop with fellow musician Cameron. He said: “We run workshops for community groups, corporate organisations and schools to educate and engage people in drumming and give them an active experience of Samba drumming.”
The duo brought around 30 percussion instruments including big bass drums, agogo bells, ganzás, repeniques and tamborins, so that everyone could join in the simple rhythmic sequence which Michael taught during the class. He said: “I love seeing people move past their initial reluctance and try something new, and then move to excitement and confidence as they join in the collective drumming ensemble.
“Samba drumming is accessible for all, no one needs any prior musical ability. From a simple foundation of basic drumbeats, over the course of the workshop we develop a carnivalinspired rhythm.”
Angie Williams, Senior Admiral Nurse said: “As music evokes emotions and memories it can have therapeutic benefits for residents living with dementia. Musical activities have been shown to decrease restlessness and distress. Residents with dementia, even in later stages, can use instruments such as drums to join in and communicate.”
“Music is stored in people’s emotional memory, which is why music is so valuable in providing feel-good feelings that remain long after the event has ended.”
Shirley trying out a big bass drum for the first time
Residents enjoying samba drumming
I never thought...
I’d be climbing Britain’s highest summit, Mount Snowdon!
Ashleigh, Activities Co-ordinator, Gregory House, Grantham
Five team members from Gregory House in Grantham swapped their uniforms for hiking gear as they ascended Mount Snowdon in April.
Handyman Andrew Smith, Carer Szilvia Szucs, former Carer Emilia Reilly, Administrator Lisa Lawlor, and Activities Co-ordinator Ashleigh Pinder (pictured left to right) trekked 14km up Britain’s highest summit to raise money for the residents’ amenities fund. These funds broaden residents’ choice of activities and give them the
opportunity to try something new, making their own adventures possible.
Ashleigh said: “I never thought I’d be climbing Britain’s highest summit. I’ve never done anything like this before! We all want to do whatever we can to help residents achieve what they would like do, and so were inspired to take on this fundraiser by one of our residents, Peter, who climbed Mount Snowdon when he was younger. It’s a real challenge for us, as none of us are avid hikers or climbers!”
Team members from Gregory House take on Snowdon fundraiser
Snowdonia National Park
SCAN ME
I
never thought...
volunteering would become a lifeline for me, until I spent 20 years as a volunteer at OSJCT.
Alan, Volunteer, Beckside, North Hykeham
“My wife was a resident at Beckside. After she passed away, I missed the friendships I’d formed both with staff and residents, so I became a volunteer.
“Over the years I’ve got involved with lots of different things. There are always different activities that volunteers can be part of or support they can offer.
“I’m passionate about supporting residents at the end of their life. Just
sitting with someone softly talking or reading is so important so that they’re never alone. I’ve also dressed up as Santa a fair few times! And I have enjoyed helping with trips and fundraising events the team have done over the years. Now, I come in four times a week to run a bingo session for the residents. It’s a firm favourite with many of them.
“Volunteering at Beckside is important to me. In March 2020 I
had to stop volunteering as I was classified as vulnerable and was told to stay at home due to Covid-19. I became a volunteer pen pal but writing to residents wasn’t the same. I became lonely and really missed the company of my colleagues and residents at Beckside. I never thought I would be able to come back to volunteering after Covid-19. It has made such a difference to my life, it’s a bit like my car, it’s a lifeline.”
I never thought...
I’d be going to a silent disco in a care home, until I joined OSJCT as a volunteer.
Sophie, Volunteer, Goodson Lodge, Trowbridge
“I also never thought I would be yodelling at a German beer festival at a care home!
“I’ve helped with lots of things at Goodson Lodge: from dog shows to beer festivals, to silent discos, it’s always so much fun.
“I also enjoy having a chat with the residents, it’s lovely to spend time with them, and they always make me laugh.
“I decided to start volunteering at OSJCT as I wanted to do something practical alongside studying for
my A levels. I’m very interested in neuroscience, so I thought volunteering in dementia care would be interesting.
“Before joining I was still working out what I wanted to do after my A levels, in particular whether I’d like a career based more in a lab or in a healthcare setting. Volunteering at Goodson Lodge has confirmed for me that I want to be working directly with people and has helped me to decide that I am going to apply to study medicine at university.”
Volunteer at OSJCT
If you know someone who may be interested in volunteering, more information on our roles can be found online at volunteer.osjct.co.uk or email volunteer@osjct.co.uk
Your stories
Highlights and events from our homes and extra care housing schemes
Carer Jo braves the shave for dementia
Jo Mountford, Carer at Larkrise Care Centre in Banbury, raised over £1,200 for Dementia UK after participating in ‘Brave the Shave’, earlier this year. OSJCT has an award-winning team of dementiaspecialist Admiral Nurses who are supported by Dementia UK.
Jo sat in the care home’s hair salon as her long brown hair was cut off and her head was closely shaved. Jo bravely allowed filming of her haircut and shave to raise awareness of her fundraising and received messages of support via Larkrise’s Facebook page.
Ann thrives thanks to care and community at Florence Court
Elizabeth Scrivens, known as Ann, moved into Florence Court extra care housing scheme, Trowbridge, in December and has blossomed thanks to care and support in her new home.
Rebecca Pike, Domiciliary Care Manager, explained: “When Ann first came to us, she was anxious and frail, but within just a few weeks she transformed into a confident and very sociable member of our community. She has told us that Florence Court is amazing, it’s the ideal place to be as she isn’t ready
Jo said: “This personal challenge is important to me because I have seen first-hand the impact that dementia can have on individuals and their families. By shaving my head, I hope to increase awareness of the disease and raise funds towards helping support individuals and families living with dementia.”
to move into a care home but didn’t feel safe to stay in her bungalow.”
Ann had lost confidence following a number of bad falls in her previous home, and her mental health had been declining before she moved into supported living. She now has several hours of personal and domestic care each week, as well as the security of knowing that domiciliary carers are available 24/7.
Ann’s daughter Georgia is full of praise for Florence Court. In a recent Google review she said: “Mum has got a quality of life back that I thought was impossible for her before - this place has literally changed her in just this short space of time.
“What really makes this place special are the amazing team who run it and the care staff that work there.
Over £1,200 raised for Dementia UK
They all genuinely care about the residents and are in regular contact with us to ensure all mum’s needs are being met.
“I noticed a big change in mum within a month. She feels safe and secure, with daily care her mental health has improved so much that she is happy to be part of a community again.”
Jo’s hair before and after her head shave
Ann with Domiciliary Carer Jodie
Bea is Connect2Care Apprentice of the Year
Beata (Bea) Beevor, Activities Co-ordinator at Windsor Street has been awarded the Connect2Care Heroes Award for the Apprentice of the Year 2023. She won the Award after completing a Level 2 Adult Care Worker Activities Standard Apprenticeship in May 2023.
Jane and Julie at Rodley House celebrated for combined long service – 75 years
Rodley House in Lydney recently held a celebration lunch for several long service employees including Jane Matthews, Cook, and Julie Fluck, Carer, who together have achieved 75 years’ service at the care home.
Jane joined the home in 1979 aged 18 after completing her City & Guilds qualification in catering. Jane recalls her starting pay was £1.05 per hour in 1979. Jane’s husband also worked at Rodley House during the 1990s as a gardener.
Home Manager, Karla Tutton, said: “We are extremely fortunate to have such a loyal team. It really is a happy home.
“All our team members are fantastic and deserve recognition. We were extra excited to mark Jane’s 45 years of long service. Jane’s dedication and
The judges were very impressed with her unwavering dedication to improving the lives of the people under her care and her ability to rise above challenging moments, pushing herself to work to the best of her ability. Bea said:
“The apprenticeship route offered a dynamic and practical way for me to develop the skills and knowledge to succeed while actively contributing to the wellbeing of those in my care.”
“In my role as Activities Co-ordinator, I recognise the importance of creating a welcoming and engaging environment for all our residents. The apprenticeship enabled me to learn from experienced trainers and also motivated me to improve my English and communication skills as my first language is Polish.”
Since completing her apprenticeship, Bea has taken on the roles of
loyalty are remarkable, and she is a very talented cook. Our residents appreciate everything she does to produce tasty, nutritious food. Jane recently supported the home, when we were without a Catering Manager, in ensuring that Rodley House kept its 5-star Food Standards Agency Food Hygiene rating.”
On why she has stayed at Rodley House for her entire career, Jane said: “I enjoy company and particularly the social interaction with residents and colleagues. Rodley House has a wonderful family atmosphere and being local to me is a bonus. I can’t imagine my life without Rodley House.”
Julie joined Rodley House as a
Dementia Champion, End-ofLife Champion and Community Champion. Bea gained valuable knowledge, skills, and abilities such as an emphasis on respecting personal autonomy, which has improved her ability to recognise a range of opinions and promote an environment of understanding, trust, and empathy.
Bea said: “Respecting one another and putting one’s own wellbeing first are crucial in the field of adult care to establish genuine connections. I’ve organised dementia training sessions for residents and an intergenerational project with the Gloucestershire Academy of Music and local scouts. It was heartwarming to witness the magic that happens when different generations connect through the power of music.”
Carer in 1993 whilst studying for a social care degree. After a short time as a Bank Carer, she took on a permanent role. Reflecting on more than 30 years as a Carer, Julie said: “Throughout my time at Rodley House the highs have definitely outweighed the lows. I’ve always had a passion for care.
“I have worked alongside very supportive staff over the years, each one bringing their own voice and working together to create a positive environment for the residents of Rodley House. We pride ourselves in providing them with not only care but also a friendly environment. Our residents enjoy this big family home, where anyone is welcome.”
Follow our Facebook pages to keep in touch with stories in our homes and schemes.
Beata Beevor (right) & Marzanna Urbaniak
Left to right: Jane, Karla and Julie
IN THE PRESS
Every week residents, tenants, employees and volunteers in our homes and extra care housing schemes achieve and celebrate happy milestones. Here are just a handful of those stories which make the headlines. Read more stories at osjct.co.uk/news
Residents at Hayward Care Centre think gifted painting is easel-y their favourite Landscape artist Shane McCoubrey created a captivating painting in tribute to residents and staff at Hayward Care Centre in Devizes. Storm Approaching Roundway Down was chosen collectively by residents, and depicts a storm brewing over local landmark, Roundway Down. The painting was unveiled at the care centre in January, with residents, employees, friends and family, and community members in attendance. The painting has its permanent position in the heart of the home, serving as a lasting tribute
Susie and Bruce enjoy romantic date night on Valentine’s Day
to the unwavering care and support provided at the home.
Shane was inspired to create and donate this commission when his friend, Sarah Tyler, shaved her head to raise money for Alzheimer’s Support. Her mother, Enid, was a resident at Hayward Care Centre. He said: “When I heard about what Sarah was doing, I was blown away! I wanted to create something in memory of Enid, and of my own mother who is living with dementia in a care home.”
Alison Stenning, Home Manager, said of the gift: “It’s a real privilege to have this artwork and we are all very grateful for the generosity Shane
has demonstrated with this painting. It’s displayed at our home where everyone will be able to admire it as well as touch the picture, which will add to residents’ enjoyment of it.”
Storm Approaching Roundway Down was unveiled at a special event by Hayward resident, Amedeo, and his daughter, Valerie.
Madley Park House in Witney transformed into a romantic restaurant for lovebirds on Valentine’s Day.
Several couples booked in for a romantic meal, including Susie, aged 86, and Bruce, aged 89, who have been married for 55 years and now both live at Madley Park House. Susie was an Occupational Therapist before she started caring for children in a play group, and Bruce worked as a Probation Officer in Oxford. Susie and Bruce share a passion for gardening and before moving into
Madley Park House, they travelled to Italy numerous times to seek inspiration for their own garden back at their home in Stonesfield, West Oxfordshire.
Susie and Bruce were interviewed on BBC Radio Oxford about their lives and Valentine’s Day plans. Meanwhile, the pop-up restaurant was decorated with red balloons, fancy tablecloths, crockery, candles and red roses. The home’s two experienced Chefs, Jackie Henshaw and Janet Miles, also created a three-course menu especially for the occasion.
Residents Bruce and Susie
George receives the Arctic Star Medal for Second World War Navy service on his 104th birthday
Boultham Park House resident George Pearson was presented with the Arctic Star Medal by members of the Royal Naval Association as part of his 104th birthday celebrations in December. The care home organised a party and a cake for George, who has lived at the care home since 2019.
George received the Arctic Star Medal along with a bottle of traditional Navy “Pusser’s Rum” and a Certificate of Appreciation and Life Membership of the Royal Naval Association. The Arctic Star is a military campaign medal given to those who served on the Arctic Convoys during the Second World War. On receiving the medal and gifts, George said: “Thank you very much, I didn’t expect this.”
George, who was born in 1919, was 20 years old when he was called up to active service in the Second World War. He was in the British Navy between 1940–1945 and worked in the Fleet Air Arm maintaining aircrafts. George was stationed at HMS Daedalus in Lee-on-Solent before travelling to America and Malta. George also served on HMS Illustrious and was present in the Orkney Islands when King George VI visited to meet forces there.
George moved to Fosse House care home in 2017 where he celebrated his 100th birthday before his move to Boultham Park House, Lincoln. George is extremely proud of his cards from the late Queen Elizabeth II, congratulating him on his centenary, and his diamond wedding anniversary in 2000. He was delighted to be featured on BBC Look North News on his birthday, receiving his medal.
Trustee Judy Wright awarded MBE
OSJCT Trustee Judy Wright was made a Member of the Order of the British Empire (MBE) in the King’s 2024 New Year Honours list, which recognises amongst other things exceptional service in and to the community by individuals across the UK.
Judy has been a volunteer with The Order of St John, one of the Trust’s sponsoring Orders, for over thirty years, holding a number of different roles including acting as Trustee for the Priory of St John and St John Ambulance. Over eight years ago, she was asked to become a Trustee of OSJCT. At that point her knowledge of care homes was limited, but after three days of home visits and talking to employees and residents, she knew she wanted to join the Trust and hopefully make a positive contribution. She was appointed as a Trustee in 2015, since when she has been the ‘County Trustee’ for Wiltshire.
Judy said: “I was astonished, and honoured, to be awarded an MBE. I am delighted to be part of the family of OSJCT and I would like to pay tribute to all the wonderful people I’ve worked with at the Trust over the years who have very definitely contributed to my receiving this honour.”
Making a difference
Our carers, support teams, and volunteers love getting to know our residents, and doing all they can to make their lives a little bit easier, happier and healthier.
The dedication and hard work of three Lincolnshire team members has been so extraordinary that they have been nominated for industry awards – Great British Care Awards, and Lincolnshire Care Association (LinCA) Awards.
Louise Green and Paula West attended the recent awards ceremony for East Midlands Great British Care Awards 2023 as finalists in the Frontline Leader category. Lucy Thorpe was a LinCA Awards 2023 finalist in the Activities Co-ordinator category and Louise was the winner in the LinCA Frontline Leader category.
Louise Green, Deputy Home Manager at Whitefriars
Louise – committed to making a difference and being a great role model
Louise, who has worked in care for 10 years, joined the Trust in 2017 as a Senior Carer. She became Deputy Home Manager at Whitefriars in April 2022.
Louise said: “My role is very rewarding and gives me a sense of warmth, gratitude, and pride. I enjoy making a difference, to our residents and their relatives, staff, and members of the community. Whitefriars is an exceptional home, we give our residents high quality care and keep them at the forefront of decisions.
“Whitefriars is a family home, we are one family. The care home
provides opportunities not only for our residents but for our employees, embedding the Trust’s values and empowering employees to achieve their dreams. Whitefriars has supported me in achieving my dreams.”
Louise continued: “Over the years I have underestimated how much knowledge I have gained, and that knowledge now guides other staff members. A leader is selfaware, focuses on building positive relationships, empowers others to achieve their dreams, and acts as a role model to others.”
Paula West, Deputy Home Manager at Digby Court and Whitefriars
Paula – passionate about dementia care
Paula has worked at OSJCT since 2018.
She said: “I am absolutely passionate about my job. My family and friends are proud of what I do and applaud my approach to dispelling indifference and ignorance towards those living with dementia.”
Paula took a job in domiciliary care in 2000 when a friend recommended that she try a job in the sector.
Before that, she had spent a number of years caring for horses, including horses owned by a Saudi Arabian Sheik. Paula found that she had a natural aptitude to working in care as she explained: “From working with cautious horses, to vulnerable adults, I’ve found that both need time, love and understanding.”
For a number of years Paula worked in the community and became
Lucy Thorpe, Activities Co-ordinator at Southfield House
Lucy – “I’m very happy to say, I think I have the best job!”
Lucy trained as a nurse but took a career break to have her four children. She worked part-time at Southfield House as a Senior Carer when her children were at primary school.
During the Covid-19 pandemic, Lucy left her job at Southfield House as she responded to the national call for nurses to administer vaccinations. However she missed the home. When the job of Activities Co-ordinator came up in summer 2022, Lucy jumped at it.
She said: “The Activities Co-ordinator role is my idea of a perfect job. It’s flexible, fun, rewarding, and I can use my nursing and care experience to assist residents with their wellbeing and comfort. When I saw the role advertised, I applied as I found caring
more confident in communicating with people in their own homes and making them feel at ease with sometimes difficult and personal tasks. Paula said: “I found that I could easily relate to people and that my sense of empathy grew. As time went on, I moved to work in care homes and found my passion for supporting people living with dementia.
“I joined Whitefriars in 2018 and have not regretted a moment. Our residents are amazing, and with the support of their relatives, I hope we make a difference daily to their lives. Developing relationships with residents and relatives alike has developed me as a person.
“I try to always be inclusive and candid. I also try to break down the barriers that can be caused by labelling residents living with dementia. We all view the world from different aspects, and it is possible to find different ways to achieve wellbeing.”
for older people rewarding and OSJCT is a great place to work.
“The thing I like most about my role is that I know the residents well and I can provide activities that are centred on their interests and needs. Some enjoy a little chat and an update on the weather and others enjoy a trip out every now and then. Whilst others enjoy group activities and visiting entertainers.
“Offering these varied activities is great for residents’ wellbeing, physically and emotionally. Recent activities include making pompoms for the Spalding flower parade, making lanterns with a charity art group for the light night at nearby Ayscoughfee Gardens and going to see a Dolly Parton tribute act.”
Lucy invites residents’ family members to join in with activities and trips, which she knows they enjoy. She commented: “I’m very happy to say, I think I have the best job!”
What families say about us
We aim to provide the highest standard of loving care for all our residents and tenants. Don’t just take our word for it, here are some recent reviews about The Orders of St John Care Trust on .
“What a fantastic home. The staff are so warm and welcoming, offering tea or coffee and happy to stop to have a chat. They really do put a smile on your face. With that feeling, walking around the home and seeing the outstanding care facilities, it was an easy decision for me. Thank you Larkrise!!”
Larkrise Care Centre, Banbury
“My grandad has never been so well looked after. The staff are ALL so lovely and patient with everyone, they are always putting on activities to keep everyone entertained. I even join in myself! Absolutely love the energy and atmosphere at Stirlings. Overall, I’m so happy my grandad is happy.”
Stirlings, Wantage
“Peaceful, calm place to live with dedicated staff who have great enthusiasm for caring, very professional and willing to go the extra mile to put smiles on the faces of their residents.”
Mayott House Extra Care Housing Scheme, Abingdon
“After a fall at home, my gran needed some time to rest and recover. Since day 1, all of the staff at Apple Trees made sure she was comfortable and happy and had everything she needed to grow stronger and earn back as much independence as she possibly could. Nothing was too much trouble, all of the staff were always happy to answer any questions we had or reassure us.”
Apple Trees Care and Reablement Centre, Grantham
”My mum settled into Kemble Unit amazingly swiftly and I attribute this to the lovely caring and knowledgeable staff in the home. They always present as smiling and happy in their work. They treat mum and all the residents with care, respect and dignity. I leave my visits confident in the knowledge mum is, and will continue to, receive the best and most appropriate care to meet her needs and ensure her comfort.”
Jubilee Lodge, Bourton-on-the-Water
“OSJCT Edwardstow Court is the best care home I have ever seen in the UK in all aspects, which means cleanliness, care, management and atmosphere. Nice staff.”
Edwardstow Court, Stow-on-the-Wold
If you or your loved one lives in one of our homes or schemes and you would like to share your experience, Scan this QR code:
*Review scores correct at time of