Barista job description

Barista Baristas are notorious “multi-taskers”. In order to perform this specific job title efficiently, one must be very organized and driven. It is a job with several responsibilities, and perhaps is the most important job in the shop. You must possess a positive out going personality and able to interact with others well.

The barista is responsible for serving all food and beverage items with friendly, individualized attention to all customers. Baristas are responsible for having an extensive knowledge of all beverages served in our establishment, as well as a general knowledge of coffee and tea in order to educate customers about the premium coffees and teas offered within our shop.

Baristas fulfill any jobs specifically assigned to them by the manager or shift leader, including but not limited to food preparation, general upkeep of the store, stocking, maintaining a cash drawer, and cleaning of the establishment on a regular basis. Baristas will be held personally responsible for drinks assembled by them, and it is very important that the recipes established by management are adhered to in order to maintain a consistent product. The following is a more specific outline of job duties: Drinks This is the most important aspect of the baristas job, therefore; -Baristas will be tested on our recipes within 30 days of being hired.

-Upkeep of the espresso machine is the responsibility of the baristas. It will be cleaned after each use, and “deep cleaned” nightly upon closing.

-Baristas will be expected to serve consistent, high quality drinks for every customer, every time.

-Baristas are expected to achieve a knowledge of coffee and tea in order to educate customers.

-The barista is expected to be very familiar with our personal drink menu, as well as “special order” drinks that may be presented to them. “I don’t know” is NEVER an acceptable answer.

-Adequate training will be provided, however it is the responsibility of the barista to familiarize themselves with equipment (espresso machine, blender, etc) in such a manner that he/she will be comfortable with daily use.

Customer Service Excellent customer service is expected at all times. Developing professional relationships with your customers is encouraged, and remembering the specific needs of your “regulars” is a great achievement. Remembering a customer’s name and preferences in this environment will set you apart in the customer’s mind, and keep them coming back. With regard to customer service, baristas are expected to: -Greet EVERY customer who enters the store, as soon as possible.

-Whenever possible, make conversation with customers who are waiting in line.

-Report any customer complaints to the manger or shift leader on duty immediately -Do anything within your personal power to “correct” any customer dissatisfaction in a timely manner.

-Maintain knowledge of cash register and any discounts offered.

-Answers phone always in a friendly and timely manner.

-Keep shop in a neat and clean fashion for customers every day.

General Upkeep of Shop Cleanliness if very important in the restaurant business, not only for our customers, but also in order to meet local health department standards. Therefore, baristas are expected to; -Keep dining area clean at all times by frequently “making a round” and wiping off any tables, bussing any dishes, and spot sweeping any areas that need it.

-Keeping the area behind the counter clean during shift. This can be achieved by “cleaning as you go” throughout the day.

-Cleaning and purging the steam wand AFTER EVERY USE and frequently wiping down the espresso machine, grinders, and counter space around them.

-Keeping up with temp logs (this specific duty will be better explained during training).

-Restocking shelves and “supplies in use” when needed.

-Take out trash whenever necessary.

-Adequately finishing “opening and closing” checklists when assigned to those shifts.

-Helping to properly put away truck orders after they are checked in by the manager.

-Assisting with prep whenever needed.

-KEEPING RESTROOMS CLEAN!! This is often a “forgotten task” in this business.

Food Preparation Each barista will be trained on food. How we prepare our sandwiches, salads, etc. and there will be days when you will primarily be assigned to food, therefore; -Baristas will be expected to achieve and maintain knowledge of our food offerings and how to properly prepare food items.

-Each barista will be expected to prepare and serve food orders in a timely fashion when assigned to food prep.

-Baristas will be expected to utilize gloves when working food, and ensure proper hand washing techniques.

-When working in food, barista will be expected to keep their area clean. This means all food prep surfaces are to be frequently wiped off and sanitized, floors are to be swept whenever needed, and any messes or spills are to be cleaned as soon as possible after they occur.

-Food prep area will need to be restocked after each rush.