At Your Fingertips - Guide To Doing Business in St Lucia

A publication of the Small Enterprise Development Unit

00 0 AN INFORMATIVE GUIDE TO ESTABLISHING BUSINESS IN SAINT LUCIA

Prepared and complied by Julia J D Mitille - 7/99

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A publication of the Small Enterprise Development Unit

FOREWARD As we strive to provide the public with an effective and efficient service we recognise the need for such a publication. This publication we hope will save time as you are guided/ directed to the necessary institutions to accumulate the necessary information and documentation to successfully implement your enterprise.

Prepared and complied by Julia J D Mitille - 7/99

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A publication of the Small Enterprise Development Unit

AT YOUR FINGER TIPS

TABLE OF CONTENTS A

ASSOCIATION MEMBERSHIP ST LUCIA CHAMBER OF COMMERCE, INDUSTRY & AGRICULTURE ST LUCIA INDUSTRY & SMALL BUSINESS ASSOCIATION ARTS & CRAFT SOCIETY LTD ARCHADE VENDORS ASSOCIATION MINI BUS ASSOCIATION ST LUCIA EMPLOYERS FEDERATION NATIONAL FARMERS ASSOCIATION FISHERMEN CO OPERATIVES ACCOUNTING SERVICE CENTRE ACTS (STATUTORY) • • • • • • • • • • • • • • • • • • • • • •

The Contract of Service Act No.14 / 1970 The Micro & Small Scale Business Act No.19 / 1998 Fisheries Regulations No.9 / 1994 Fisheries Act - Statutory Instrument No 10 / 1984 The Price Control Order 1999 Special Development Areas Act 1998 Companies Act 1996 Foreign Nationals & Commonwealth Citizens( Employment Regulations) No.3 / 1971 Fiscal Incentives Act 1974 Trade Licence Act No.5 / 1985 Trade Licence Act No.5 /1985 Income Tax - Principal Act No.1/1989 Property Tax Ordinance No.29/ 1949 Insurance Premium - Principal No 5/ 1980 Hotel Accommodation Tax No. 19/1973 General Exit Certificate No. 18/1971 Petroleum Licence - Petroleum Licence Ordinance CH 54 Vol 1 Travel Tax - Principal Act No. 3/ 1982 Stamp duty - Ordinance CH 219 / Volume 111 Public Health & Food Safety Regulations No 70/1980 Tourism Incentives Act Standards Act No 14 / 1990

ADVERTISING SERVICES

B BUREAU OF STANDARDS

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A publication of the Small Enterprise Development Unit

BUSINESS CO OPERATIVES FISHERMEN SOCIETIES: ANSE LA RAYE FISHERMEN'S CO OP SOCIETY CASTRIES FISHERMEN'S CO OP SOCIETY LTD CHOISEUL FISHERMEN'S CO OP SOCIETY LTD DENNERY FISHERMEN'S CO OP SOCIETY GOODWILL FISHERMEN'S CO OP SOCIETY LABORIE FISHERMEN'S CO OP SOCIETY LTD FARMING CO OPS BELLE VUE FARMERS CO OP SOCIETY LTD NATIONAL FARMERS ASSOCIATION CREDIT UNION CO OP ST LUCIA EGG PRODUCERS CO OP SOCIETY LTD BUSINESS CONCESSIONS - MICRO & SMALL BUILDING PROCEDURES C CERTIFICATES BUSINESS NAME REGISTRATION BUSINESS REGISTRATION HEALTH BUILDINGINSPECTION ELECTRICAL INSPECTION BULIDING / FIRE SAFETY NON NATIONAL EXIT DAYCARE CUSTOMS PROCEDURES CLEARING GOODS IMPORT DUTIES COMMUNICATIONS POSTAL SERVICES COURIER SERVICES RADIO TELEVISION NEWSPAPERS MAGAZINES CABLE & WIRELESS SERVICES COMMERCIAL DEVELOPMENT - SOUTHERN SHORES D DIRECTORY OF ORGANIZATIONS DRIVER'S LICENCE E EMBASSIES/ FOREGN GOVERNMENTS REPRESENTATIVES ENVIRONMENTAL ISSUES F FINANCIAL INSTITUTIONS FEASIBILITY STUDY FISCAL INCENTIVES

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A publication of the Small Enterprise Development Unit

FACTORY SHELLS H HOLIDAYS - PUBLIC I INSURANCE INVESTMENT OPPORTUNITIES INFORMATION CENTRES NATIONAL DOCUMENTATION CENTRE COMMERCIAL INFORMATION CENTRE ST LUCIA TOURIST BOARD STATISTICS DEPARTMENT - MINISTRY OF FINANCE & PLANNING PLANNING & STATISTIC DEPARTMENT - MINISTRY OF AGRICULTURE IMPORT DUTY INCENTIVES /CONCESSIONS FOR INDUSTRIAL DEVELOPMENT INDUSTRIAL ESTATES L LICENCES LIQUOR PUBLIC HEALTH TOBACCO BOUTIQUE TRADE BEACH VENDOR CHAIN SAW DRIVERS BANKERS PETROLEUM ALIEN/ HOLDING PRE SCHOOL IMPORT NON NATIONAL INVESTMENT FRESH PRODUCE LIVESTOCK / LIVESTOCK PRODUCTS FLOWERS HONEY LIVE ANIMALS PYTO SANITARY – PLANTING MATERIAL FOREIGN FISHING SPORTS FISHING FISHING BOATS AND TRWALERS FISH PROCESSING SPEAR GUN FISHING MOTOR DEALERS MINI BUSES BAND ROUTE LAND ISSUES

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A publication of the Small Enterprise Development Unit

LABOUR LAWS M MINISTERIES AND THEIR PORTFOLIOS Ministry of Agriculture, Lands, Forestry, Fisheries and the Environment Agriculture & Livestock Extension Service Planning & Statistics Unit Marketing Unit Veterinary Unit or Quarantine Unit Rural Economic Diversification Incentives Project Forestry Unit Union Laboratory Unit Fisheries Department Ministry of Community Development, Local government, Culture and Cooperatives Day Care Services Town and Village Councils Ministry of Communications, Works, Transport & Public Utilities Communications Division Postal Services Transport Division Electrical Division Ministry of Finance & Planning Inland Revenue Customs and Excise Exchange Control Physical Planning Land Registration Statistics Department National Documentation Centre Development Control Authority Ministry of Commerce, Industry & Consumer Affairs Small Enterprise Development Unit Trade & Industry Unit Consumer Affairs Unit Commercial Information Centre Bureau of Standards Ministry of Health, Family Affairs, Human Service & Women Health Inspection Unit

Ministry of Legal Affairs, Home Affairs and Labour

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A publication of the Small Enterprise Development Unit

District Courts Registry Labour Department Fire Service Department Ministry of Education, Human Resource Development, Youth & Sports Pre School Services Unit Ministry of Tourism, Civil Aviation and Offshore Banking Services Tourism Department National Consultation Authority Ministry of Foreign Affairs & International Business Foreign Affairs Unit N NATIONAL INSURANCE SCHEME NON - NATIONALS NATIONAL DEVELOPMENT CORPORATION P PROJECTS

Small Enterprise Development Project ( SEDP) Saint Lucia Rural Enterprise Project (SL-REP) Rural Economic Diversification Project (REDIP) St Lucia Heritage Tourism Programme PERMIT

Driving Learners Mobile units R REGISTRATION BUSINESS NAME BUSINESS FISHERMEN FISHING BOATS & TRAWLERS REGIONAL ORGANIZATIONS INTER AMERICA INSTITUTE FOR COPERATION ON AGRICULTURE (IICA) CARIBBEAN RESEARCH & DEVELOPMENT INSTITUTE (CARDI) CARIBBEAN EXPORT CARIBBEAN NATURAL RESOURCE INSTITUTE (CANARI) EXPORT DEVELOPMENT & AGRICULTURAL DEVELOPMENT UNIT(EDADU)

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A publication of the Small Enterprise Development Unit

CARIBBEAN AGRO BUSINESS ASSOCIATION (CABA) CARIBBEAN TECHNOLOGICAL CONSULTANCY SERVICES NETWORK (CTCS) RENTAL - CDC BULIDINGS BUSINESS UNITS S SMALL ENTERPRISE DEVELOPMENT UNIT SPECIAL DEVELOPMENT AREAS ST LUCIA FISH MARKETING CORPORATION T TRADE UNIONS TRADE AGREEMENTS TRAINING INSTITUTIONS SMALL ENTERPRISE DEVELOPMENT UNIT NATIONAL RESEARCH & DEVELOPMENT Foundation SIR ARTHUR LEWIS COMMUNITY COLLEGE INTRAMACS ISIS EMPOWERMENT CONSULTANTS LTD GRETEC TRANSPORTATION AIR CARRIERS AIR CARGO SEA TAXES BUSINESS REGISTRATION CORPORATION PROPERTY - HOUSE & LAND EMPLOYEE TAX CODE TAXATION GUIDELINES SMALL BUSINESS INCOME CONSUMPTION U UTILITIY COMPANIES CABLE & WIRELESS WATER & SEWERAGE AUTHORITY ST LUCIA ELECTRICITY SERVICES LTD V VISA VENDORS W WORK PERMIT WEBSITES WORLD TRADE ORGANIZATION (WTO)

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A publication of the Small Enterprise Development Unit

Feasibility Study Before one considers taking the risk of establishing a business one should consider the following guideline – a feasibility study What is a feasibility study?

A feasibility study is the collection of ideas and information on a particular project involving a product(s) and or service to determine how profitable it would be and whether one is prepared to take the risk involved A feasibility study can be considered a planning tool.

When one is about to go into business, one has to decide from the beginning :• • • •

What Can I Can I Can I

to manufacture or what service should I provide ? do it ? successfully market it ? make money out of this activity ?

In order to answer these questions, one needs to study a lot of facts about the environment. The environment can be looked at from two angles : •

The internal - which would involve things within the organisation. An example is the availability/cost raw material to produce the product

•

The external - which would involve the things outside the organisation. An example is government regulations towards a particular industry.

A systematic way to undertake getting information to answer these questions is referred to as a " FEASIBILITY STUDY ."

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A publication of the Small Enterprise Development Unit

Based on this study an entrepreneur can work an initial business plan which would assist in making/taking investment decisions. It would also allow for an assessment of the viability of the project, an important factor particularly where finance is concerned.

Besides specialised requirements related to the product or service, the essentials of a feasibility study would be :

1) Demand study : What would the demand for my product/ service be like?

In order to arrive at a successful demand, the following needs to be considered : • • • • • •

What is the product ?

What is the end use ?

What resources are needed ?

Is the product or service totally dependent on skills of workers and machinery?

Are the requirements for the particular industry very high ?

What machinery/raw materials are needed ?

To estimate demand, the following steps can be taken : • • • • •

• •

Determine the size of the market Find our how the present demand is satisfied What quantity is required and at what price Where it is manufactured and how it reaches the market Project future demand changes considering : 1. Increase in population 2. Increase in standard of living 3. Possible changes in pattern of consumption Market share What channels of distribution are in practice

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A publication of the Small Enterprise Development Unit

•

Is packaging important? / what types are used ? / can it be improved to have better appeal?

2) Technical requirements - these will include such things as : • •

• •

•

Location - which is very important Industry requirement, such as 1. Land 2. Electricity/water/telephone 3. Transportation 4. Financial Production processes and size of plant Raw material and equipment 1. Suitability 2. Availability 3. Expertise Infrastructure facilities - availability and cost

3) Financial analysis : Certain financial projections need to be done in order to visualise the possible project .

•

•

Capital requirements : 1. Fixed purchase assets etc.

2. Working capital to purchase material Costs Fixed cost is always there and does not vary with production

•

Break even point - the total costs, that is , fixed and variable equals total sales realisation at a particular production level

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Cash flow - what/how will money come into the business and how will it flow out of the business

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A publication of the Small Enterprise Development Unit

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Financing the project - total cost, the estimation has to be very realistic

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Loan repayment for loan funds obtained

•

Profitability - on total capital (owned and borrowed) - on own capital

Consideration should be given to the following :Financing facilities available Debt servicing and repayment using business profits

Social Considerations 1. Social and family considerations : •

How will my commuting to my business location affect my family obligations ?

•

Can I afford to take additional debt given by other financial commitments ?

2. Time availability : •

How many hours will I have to devote to my family and business (creating a balance between the two) ?

3. Trade Restrictions/ Regulations - local and overseas 4. Product / service reservations

Prepared and complied by Julia J D Mitille - 7/99

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A publication of the Small Enterprise Development Unit

SMALL ENTERPRISE DEVELOPMENT UNIT The Small Enterprise Development Unit is a government Department within the Ministry of Commerce, Industry and Consumer Affairs, charged with the responsibility of servicing Micro and Small Businesses operating in St Lucia.

This Unit started operating in St Lucia in 1994.

What do we mean by Micro and Small Business?

According to the Micro and Small Business Act #19 / 1998 A Micro Business Enterprise A business a) b) c) d)

In which not more than five (5) persons are employed; Whose annual turnover does not exceed one hundred thousand dollars; Whose net assets do not exceed seventy five thousand dollars; and Which is locally owned.

A Small Scale Business Enterprise A business a) b) c) d)

In which not more than fifty(50) are employed; Whose annual turnover does not exceed one million (1,000,000) dollars; Whose net assets do not exceed half a million (500,000) dollars; and Which is locally owned.

Why was the SEDU Unit established ?

The importance of the Small Business Sector in contributing to economic and social development especially in small states is widely recognized. Small and

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A publication of the Small Enterprise Development Unit

Micro businesses have the potential to create and expand employment opportunities, develop entrepreneurial skills, enhance market opportunities and encourage export promotion and import substitution. However, the full potential of the Small Business Sector has not been fully explored. The establishment of the Unit will therefore provide an avenue for the strengthening and expansion of the sector in St Lucia.

SEDU will provide guidance and technical assistance and prospective entrepreneurs in the three broad areas : •

Consultancy & Training Identify viable business opportunities; Conduct technical and economic feasibility studies Conduct market research; Organise entrepreneurial development programmes; Design and conduct training programmes in business operations and management; Identify potential entrepreneurs and provide counselling for existing ones.

•

Coordinating & Networking Function Develop and establish linkages with specialized agencies; Help small business obtain special concessions, subsidies and fiscal incentives; Disseminate information on the operations and functions of agencies/ institutions involved in development assistance; Provide general support services

•

Monitoring & Extension Services Help in the preparation of business proposals to obtain finance;

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A publication of the Small Enterprise Development Unit

Selection and identifying potential companies to purchase equipment/ machinery and raw materials; Help in accounting and costing methods; Help in market development; Monitor the operations of enterprises and assist in expansion, diversification programmes.

MICRO & SMALL BUSINESS ACT Micro & Small Business Scale Business Enterprise Act (Number 19 of 1998) This Act is to provide a legislative base for micro and small scale business enterprises, to make provision for development support and financial relief with respect to micro and small scale business enterprises and related matters.

What is a Micro Business Enterprise by the Act 1998 ?

A business e) f) g) h)

In which not more than five (5) persons are employed; Whose annual turnover does not exceed one hundred thousand dollars; Whose net assets do not exceed seventy five thousand dollars; and Which is locally owned.

What is a Small Scale Business Enterprise by the Act 1998 ?

A business

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A publication of the Small Enterprise Development Unit

e) f) g) h)

In which not more than fifty(50) are employed; Whose annual turnover does not exceed one million (1,000,000) dollars; Whose net assets do not exceed half a million (500,000) dollars; and Which is locally owned.

Note : locally owned enterprise means a company which is not under alien Control within the meaning of section 6 of the Aliens ( Landholding Regulation) Act , 1973.

Relief under the Act 1) The Minister responsible for Commerce may recommend relief to a micro or small scale business enterprise under the Fiscal Incentives Act 1974, No. 15.

2) Relief granted in respect of income tax shall be in accordance with Section 68 of the Income Tax Act 1989.

Qualifications for relief: Where the Minister is satisfied that the enterprise may qualify for relief specified in the Act and has met three (3) of the following : •

Has in the immediate preceding year made serious efforts to become More efficient, as measured by financial ratio indicators;

•

Has achieved significant growth in the last two years of its operation as measured by:

•

•

Production levels Revenue performance Increase Market Share Other growth performance indicators Has combined with the enterprise to share the cost of relevant services or with respect to the bulk importation of raw materials; Has created additional employment with that enterprise.

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A publication of the Small Enterprise Development Unit

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No enterprise shall entitled for relief if it is not engaged in environmentally sound operations to the satisfaction of the Minister responsible for the environment.

•

The Minister shall from time to time issue policy statement identifying the priority sectors for the establishment of micro and small business enterprises.

Disqualification for relief No micro or small scale business enterprise shall be entitled to apply or qualify to receive any relief under the what's outlined in the Relief Section of the Act if it is in receipt of Fiscal Incentives Act 1994, No.15.

Note: A copy of the Act can be purchased from the Government Printery.

ASSOCIATION / BUSINESS MEMBERSHIP 1. St Lucia Chamber of Commerce, Industry and Agriculture Note : Open to all who are interested Application form available from Chamber's Office Benefits - membership:Business Contacts Referrals( investors & clients) Representation (Union, Government and other agencies) Publicity in monthly newsletter - new business/product/service Access to information Access to other Chambers worldwide Information on : International Trade Fairs/Showcases

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A publication of the Small Enterprise Development Unit

: : : : : :

Business Opportunities Training Seminars/ Workshops Business Lectures New product line Technical Assistance Joint Venture

2.St Lucia Industry and Small Business Association Note : Anyone involved in business can become a member.

Applications forms available from the office of SLISBA and a membership fee of $100.00 is payable and must accompany the completed form.

The benefits of membership : • Training for members • Promotion of products and services through participation in local, regional and international exhibitions/trade fairs.

• Advocacy - legislative, trade and other issues which affect the sector.

3. Arts & Craft Cooperative Society Ltd.(pending) (formerly known as the National Craft Association) Note : Once you agree to the goals of the organization then you are welcomed as a member.

The goal of the organization are :• •

To develop and strengthen marketing opportunities; To improve the variety and quality of products by exposing

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A publication of the Small Enterprise Development Unit

•

• • • • • •

members to other materials and methods of production; To act as liaison between government and non governmental organizations, regarding information and activities related to arts and craft; To improve the arts and craft offerings in the tourism industry; To contribute to the buy local campaign; To contribute to the agricultural sustainable diversification efforts To help more artist and craftsmen build their earning power; To reduce production costs by placing bulk orders for materials and supplies; To encourage export sales by attending craft and trade fairs abroad;

4. Arcade Vendors Association

5. Mini Bus Association

6. St Lucia Employers Federation The Federation consists of ordinary, associate and affiliated members.

An application form is available for registration.

Ordinary Owners or lessees of agricultural properties, owners of commercial or other businesses or industries employing not less than three workers on a permanent basis. These members may be individuals, firms or companies.

Associate These are managers and departmental heads who work or employment includes the supervision of workers whose employers are members of the Federation.

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A publication of the Small Enterprise Development Unit

Affiliated These are associations or groups interested in commerce, industry of agriculture whether as marketing or industrial organizations.

Membership is grouped into four categories: • Agriculture • Commercial • Industrial and • Shipping

Services provided by the Federation include : • Organizing and conducting training courses/ seminars for management, supervisory personnel and other employees; • Conducting in-house training specific to the needs of business Enterprises; • Advice and guidance on all industrial relations matters such as employer/ employee notice, severance payment, union recognition, vacation leave entitlements etc; • Advice on interpretation and administration of labour legislation; • Information on recent wage settlements and fringe benefits in other enterprises; • Information on collective bargaining practices; • Advice, assistance and or participation in wage negotiation; • Keeping members abreast of pertinent development in labour relations practices both within and outside of the region including conventions of the International Labour Organization (ILO) • Lobbying government on matters affecting employees; • Representing employers on National bodies such as the National Training Committee, National Insurance Scheme Board, Air & Sea Ports Advisory Council, Customs Advisory Committee • And the National Economic Social Consultative Council.

7. National Farmers Association

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A publication of the Small Enterprise Development Unit

( a reconstruction exercise is currently one within the organization) The following persons are eligible for membership: • • •

Farmer Relation of a farmer Person resident within a farming community

Registration form available from the office in Castries To be a member of the National Farmers Credit Union • • • • •

Application/membership card available to interested persons Open to anyone Registration fee payable Response is given with a week Decision is made by the Board of Directors of Credit Union

8. Fishermen's Co operative Application forms are available at the respective Cooperatives Cooperatives Principles : • • • • • • •

Voluntary and open membership Democratic member control Member economic participation Autonomy and independence Education, training and information Co operative among cooperatives Concern for community

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A publication of the Small Enterprise Development Unit

ACCOUNTING SERVICE CENTRE The Centre is located at the National Research & Development Foundation.

The main purpose of the Centre is to assist small and micro business persons in proper record keeping.

Clients will be expected to: • • •

Keep a record of business transacted in the record keeping book issued; Make available this record keeping book to the Foundation On an agreed time basis; Pay a fee for the use of the service.

Note : Upon request clients can arrange to have copies of their financial statements issued and explained to them.

ACTS (STATUTORY) Acts which would be of interest to Business Persons Note : These Acts can be purchased at the Government Printery.

• • • • • • • •

The Contract of Service Act No.14 / 1970 The Micro & Small Scale Business Act No.19 / 1998 Fisheries Regulations No.9 / 1994 The Price Control Order 1999 Special Development Areas Act #2 / 1998 Companies Act 1996 Foreign Nationals & Commonwealth Citizens (Employment Regulations) No.3 / 1971 Fiscal Incentives Act 1974

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A publication of the Small Enterprise Development Unit

• • • • • • • • • • • •

Trade Licence Act No.5/1985 Income Tax - Principal Act No.1/1989 Property Tax Ordinance No.29/ 1949 Insurance Premium - Principal No 5/ 1980 Hotel Accommodation Tax No. 19/1973 General Exit Certificate No. 18/1971 Petroleum Licence - Petroleum Licence Ordinance CH 54 Volume 1 Travel Tax - Principal Act No. 3/ 1982 Stamp duty - Ordinance CH 219 / Volume 111 Public Health & Food Safety Regulations No 70/1980 Tourism Incentives Act Standards Act No. 14 / 1990

ADVERTISING SERVICES Advertising Services available in St Lucia : • • • • • • • • • • • • • • •

Flyers Business Cards Letter heads Brochures Labels Calendars Rubber stamps Identification Cards Ticket Bill books Colour separation Posters Radio Advertisements Television advertisements Business Signs

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A publication of the Small Enterprise Development Unit

• •

Newspapers Magazines

See YELLOW PAGES for contact Agencies providing these services under the following headings : Advertising Agencies Advertising - Art & Magazine Advertising - Directory & Guide Radio Stations Broadcasting stations - Radio Television Stations Broadcasting stations - Television Newspapers & Magazines Sign Maker & Writers Printers

BUREAU OF STANDARDS Ministry of Commerce, Industry and Consumer Affairs

BUSINESS COOPERATIVES

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A publication of the Small Enterprise Development Unit

Information and application forms can be obtained from the offices of these cooperatives for membership.

Fishermen Societies: Anse La Raye Fishermen's Co op Society Castries Fishermen's Co op Society Ltd Choiseul Fishermen's Co op Society Ltd Dennery Fishermen's Co op Society Goodwill Fishermen's Co op Society Laborie Fishermen's Co op Society Ltd Farming cooperatives: Belle Vue Farmers Co op Society Ltd National Farmers Association Credit Union Co op St Lucia Egg Producers Co op Society Ltd

BUSINESS - DUTY FREE CONCESSIONS Note : For projects directly related to Tourism, Agriculture and Fishing applications are to be addressed to the Ministers of the respective Ministry responsible.

For Micro and Small Businesses : • An application form can be obtained from the Small Enterprise Development Unit, Ministry of Commerce, Industry & Consumer Affairs.

• The following information has to be provided: Requested waive of Custom Duty Requested waive of Consumption Tax Period for which concession is required

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A publication of the Small Enterprise Development Unit

• •

• • • • • •

Business information Name Business Registration Name Number Date Business was registered Location of business Type of Ownership Name of Owners Nationality of Owners Product / Service Capital Investment & the EC$ Value Equipment Raw materials Other Indicate sources of finance Details of import Origin of equipment Employment level in the business Brief justification / economical impact Estimated Value

FISHING PROJECTS Applications must be addressed to the Minister of Agriculture Concessions are granted to bona fide fishers and other persons investing in the fishing industry : • Waive of import duties on fishing vessel fishing gear Navigation and safety equipment Gasoline and oil in fishing Fish marketing and Fish processing

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A publication of the Small Enterprise Development Unit

BUILDING PROCEDURES

CERTIFICATES a)

Business Name Registration - Registry Ministry of Legal Affairs, Home Affairs & Labour Statutory Rules & Order 1959 Form 1- Sole Proprietorship Form 2 - Partnership

• •

b)

Done through a lawyer or Small Enterprise Development Unit A form is available for collection of data

Business Registration - Registry Ministry of Legal Affairs, Home Affairs & Labour • • •

c)

Number : 24

Application is done through a lawyer; A Statutory declaration has to be submitted; Registration is done with one (1) to one and a half (1 1/2) weeks

Health Certifcate - Health Inspection Unit Ministry of Health, Family Affairs Human Services & Women

To be done by every employee working in Eating ,Agro processing and Hair grooming establishments;

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A publication of the Small Enterprise Development Unit

For issuance an individual requires : A Medical report 2 passport size photos Fee is payable by individual Note: Issued to each individual twice annually January and July.

•

d)

Building Inspection - Health Inspection Unit Ministry of Health, Family Affairs, Human Services & Women

In the case of a new business the following is required: • An application with a floor plan of the business included • Information on the waste to be generated by the business; • Information on the way in which the waste will be disposed. e)

Electrical Inspection - Electrical Department Ministry of Communications, Works, Transport & Public Utilities • • • • • •

f)

Form available from the Ministry of Communications and Works Electrical Department ; Form has to be completed by the electrician and returned to the Department; A Fee is payable for the inspection and is based on the number of points (lights, switches and outlets) in the building; On successful completion of inspection a certificate is issued; Processing time is approximately one (1) to seven (7) days; This certificate is then taken to St Lucia Electricity Services Ltd for connection of electricity.

Safety (building) Fire Service - Ministry of Legal Affairs

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A publication of the Small Enterprise Development Unit

• • •

Training (Free Service available) - Safety Advice - Proper Safety Equipment Inspections a) Initial inspection (Paid Service) price is charged per square foot of floor coverage b) Routine inspection (Free Service) - once per year The unit makes recommendations following this inspection.

Note : specific and initial inspection is made by request. c) Special Inspection (Paid Service) • Fire certificate • Safety

Procedure : A written request is made to the Officer in Charge Fire Service Department • Specifying service being requested • type of establishment Note : Fire Extinguishers are available for purchase locally.

g)

Non national Exit Certificate Inland Revenue Department, Ministry of Finance & Planning This tax clearance is issued to non-nationals travelling out of St Lucia.

h)

Day Care Ministry of Community Development, Culture, Local Government & Cooperatives

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A publication of the Small Enterprise Development Unit

Procedures to be followed before starting a Day Care •

Discuss intention with the staff of the unit Guidance will be given regarding standards of operating a Day Care;

•

Approval is required from the Fire Department For the safety of the building ;

•

Approval is required from the Ministry of Health For suitability of the building;

•

Training is offered by the Unit to persons who operate Day Care facilities.

CUSTOMS PROCEDURES : Customs and Excise Department, Ministry of Finance & Planning Private Enterprises – Brokers

a)

Clearing goods

This service can be undertaken by an individual or a broker.

Brokers are listed in the YELLOW PAGES of the Telephone Directory under the heading : CUSTOMS BROKERS Bill should be presented : a)

For AIR arrivals - Airway Bill

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A publication of the Small Enterprise Development Unit

b)

For SHIP arrivals - Bill of Lading

• • •

Invoices are to presented from Suppliers Invoices should include prices of goods imported A Customs entry form has to be completed: FORM 19 1 - 3 items FORM 19 above 3 items (additional copies have to be used) FORM 61 C.I.F EC$2,500.00

• •

Attach original and duplicate of invoices to the forms Document are launched at the Customs Department for a maximum of three (3) days.

Note : if there are queries the process will take longer.

• •

Once entry has been approved you are required to pay the fees charged – to the Customs Department.

The receipt of charged fees is then taken to the port of landing: AIR PORT BIRTHING SHED

A Business can apply for concessions of Goods and or equipment through the Trade Department or The Small Enterprise Development Unit Ministry of Commerce, Industry and Consumer Affairs.

SEE BUSINESS CONCESSIONS FOR MORE INFORMATION.

COMMUNICATIONS POSTAL SERVICES Ministry of Communications, Works, Transport & Public Utilities

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A publication of the Small Enterprise Development Unit

International postal services are handled by the General Post Office. There are District Postal Offices located island wide.

COURIER SERVICES Private Enterprises • • • • • •

Federal Express DHL Worldwide Express United Express Courier International Courier UPS LIAT Quick Pac Service

RADIO STATIONS :

STATION Radio St Lucia

OWNERSHIP Government

LANGUAGE English & French Creole

Radio 100 Helen FM

Private

Ditto

Private

Ditto

Private

English

Radio Caribbean International Gem Radio

HOURS OF OPERATING 17 Hours AM & FM Bands 24 Hours FM Band 24 Hours AM & FM Bands 24 Hours FM Band

TELEVISIONS : STATIONS Helen Television System Daher Broadcasting Service

OWNERSHIP Private Private

BROADCASTING Satellite relay broadcasting Ditto

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A publication of the Small Enterprise Development Unit

NEWSPAPERS / MAGAZINES NEWSPAPERS NAME The The The The One

Voice Mirror Star Crusader Caribbean

Tropical Traveller Community Digest Shopper

EDITIONS Three times weekly Weekly Weekly Weekly Weekly MAGAZINES Monthly Monthly ( free advertising to small business) Monthly

CABLE & WIRELESS SERVICES Telecommunications • International direct dialing • International Facsmile service • Paging service • Internet Facilities • Cellular phone service • Cable services • Telegram service • Telex service

COMMERCIAL DEVELOPMENT

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A publication of the Small Enterprise Development Unit

National Development Corporation Features : 42.9 acres in size lots measuring from 11,481 square feet to 26,721 square feet; The eighty seven (87) lots fully serviced with all the necessary physical infrastructure including : • Water • Side walk • Asphalt concrete roads • Electricity • Telephones and • Network of drains Southern Shores Commercial Development is located in Vieux Fort and was created to promote the development of tourism, commercial and light industrial enterprises in adding momentum to the development thrust for the area.

Special concessions are available. Developers / investors of the following are entitled to them : Conference Centres Residential Complexes Commercial or Industrial Complexes Facilities directed towards the tourist sector Arts and cultural investments Agricultural-based activities Fisheries based activities Special Incentives include waiver of the following : • • • • • •

Import Duty Consumption tax Inputs for construction of new buildings Renovation and refurbishing of existing buildings Land and house taxes Stamp duty payable by vendors

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A publication of the Small Enterprise Development Unit

•

Alien holding license fees and initial purchase of property whether by nationals or non nationals

DIRECTORY OF ORGANIZATIONS See directory with details of addresses, telephone numbers, fax numbers, Websites and email addresses of organizations to the back of this manual .

EMBASSIES/FOREIGN GOVERNMENT REPRESENTATIVES British High Commission French Embassy Italian Consulate Netherlands Consulate Norwegian Consulate Organization of American States Organization of Eastern Caribbean States Royal Danish Consulate Venezuela Embassy

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A publication of the Small Enterprise Development Unit

ENVIRONMENTAL ISSUES Development Control Authority (DCA) Ministry of Finance & Planning 1. Environmental Impact

In cases where the proposed development may have environmental implications, the Development Control Authority (DCA) would authorize an Environmental Impact Assessment (EIA) to be conducted, the results of which will determine approval.

2. Waste Generation & Disposal Health Inspection Unit Ministry of Health, Family Affairs, Human Services & Women An inspection is done to determine : • •

Information on the waste to be generated by the business Information on the way in which the waste will be Disposed

3. Caribbean Natural Resources Institute – CANARI Regional Organization based in Saint Lucia P.O Box VF 383 Tel : 454 - 6060 / Fax : 454 - 5188

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36

A publication of the Small Enterprise Development Unit

This organization works to create avenues for equitable participation and effective collaboration of communities and institutions in managing the use of natural resources critical to development.

The organization provides the services of: • • • •

Advice and technical expertise Organisational development and strengthening Training Documentation and Information Services

Organisations requesting the services of CANARI are wholly responsible for securing necessary funding, but CANARI may be able to assist in identifying possible sources of support.

FINANCIAL INSTITUTIONS Note: Contact will have to be made to ascertain the rate of interest applied by each institution.

1.

2.

St Lucia Development Bank The National Research & Development Foundation

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A publication of the Small Enterprise Development Unit

3.

4.

5.

6.

7.

8.

9.

1.

•

Caribbean Banking Corporation St Lucia Cooperative Bank Royal Bank of Canada Bank of Nova Scotia Canadian Imperial Bank of Commerce National Commercial Bank Barclays Bank

St. Lucia Development Bank The bank has special loan packages for Industry , Tourism and Service, Agriculture and Fishing covering : Manufacturing Factory Construction Hotel & Guesthouse Construction Extension & Renovation Restaurants (subject to the bank's criteria) Fishing projects: Fibreglass boats Whale boats Inboard and outboard engines Trawlers Fishing equipment

The minimum loan amount is five thousand ($5,000), except for fishing which is three thousand ($3,000); The bank will finance up to seventy percent (70%) of the project cost; Financing is available to citizens and residents, locally incorporated Companies with a significant local share participation; The interest rates are amortized on the monthly reducing balance;

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38

A publication of the Small Enterprise Development Unit

Factors to be considered for funding the project : Equity Credit Worthiness Financial Viability Internal Rate of Return Economic Rate of Return Marketing Arrangements Feasibility Management All loans with the exception of fishing has a duration of fifteen (15) years; Fishing loans can be loaned over a period of twenty (20) years depending on the amount of the loan and the borrower's repayment capacity; Grace period for loans can be as much as three years depending on the type of project. Interest is payable during the grace period; Security requirement for loans : Mortgage ( hypothecary obligation) Mortgage Debenture Bill of Sale Cash Collateral Personal Guarantee and Insurance

2.

National Research & Development Foundation

The Foundation has available funds under the following projects : St Lucia Rural Enterprise Project -SL REP Rural Economic Diversification Incentives Project -REDIP St Lucia Heritage Tourism Programme

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A publication of the Small Enterprise Development Unit

Funding under these projects are subject to interest rate of eight percent(8%) on the reducing balance.

Details on persons who qualify for funding under these projects Can be read under the title PROJECTS Other funding available from the Foundation is the SHORT TERM QUICK RESPONSE Available for persons with contracts and the construction industry.

Funding can be available within one(1) to two(2) days; Consideration is subject to the following requirements : Copy of contractual Arrangement Payment is subject to an interest rate calculated using add on interest; Repayment of loan amount is on completion of contract and has a six(6) month maximum repayment period; These loans are not available to non nationals Other Services provided by NRDF are : Training ( see training section for details) Accounting Centre ( see Accounting Centre for details)

3.

• • •

Caribbean Banking Corporation There are no special loan packages available to businesses however each project is considered on its own merit; There are no loan limits; The collateral and security requirement for loans are :

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A publication of the Small Enterprise Development Unit

• • •

•

4.

• • •

• •

•

Mortgage Cash and Guarantees Loans are opened to non nationals subject to approval by The Ministry of Planning & Finance; All business project proposals are considered for funding; The following is what obtains for grace period on loans Construction - building finance interest only Agriculture - none Working Capital (wages/rent) - none Stock / raw material - in start up operation, flexibility is applied Other Services available : Loans for capital expenses Overdraft for working capital Letters of credit for importation of goods & equipment

St Lucia Cooperative Bank Overdraft and loans are available; There is no minimum or maximum amount The following collateral is required: Real Estate Mortgage Debenture Bill of Sale - business equipment Loans are not granted non-nationals; Average grace period of loans : Construction - Term of marketing produce Working capital - 30 to 90 days Stock/ Raw material - 12 months maximum Other services : Small business Counselling is an additional service being offered;

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41

A publication of the Small Enterprise Development Unit

5.

Royal Bank of Canada Business Banking Centre - Barbados Mutual Building Choc Estate, Castries Tel :450 3951 or 450 3961

•

There are no limits to loan amounts requested ;

•

The security and collateral requirements varies ;

•

Loans are opened to non nationals subject to approval by the Ministry of Finance, Exchange Control; ( the business must be locally registered ).

•

All business are accessed on their own merit;

•

The average grace period for loans are as follows: Construction - period of construction Agriculture - individual assessment Working Capital - overdraft only Stock / raw material - individual assessment

•

Other services available to businesses: Overdraft Letters of credit International money transfer Night deposits

•

Requirements for loan financing : Business plan Cash flow projections for twelve(12) months

6.

Bank of Nova Scotia

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A publication of the Small Enterprise Development Unit

• •

•

• • •

• •

7.

No special loan packages are available Requirements for loans : Opening balance sheet to ascertain equity Cash flow projections Must be a viable project - business must be able to pay back Loan ( this is a form of security as the client must carry Some of the risk) Loans are approved to non-nationals subject to approval by the Ministry of Finance, Exchange Control; ( the business must be locally registered ).

All projects are considered for loan funding however the bank does not have the expertise for agricultural projects; The bank generally loans 50% of the value of property The bank does not provide financing for: Overdraft to purchase capital assets Overdraft for inventory The client to produce purchase and sales records; The average grace period for loans are as follows: Construction - depend on length of construction; Hotel loans - moratorium of 1-2 years; Agriculture - depends on type of crop and harvesting period; Working capital -no grace period if not tied to construction; Raw material - amount of time for finish product and generation of sales;

Canadian Imperial Bank of Commerce •

There is a minimum loan amount of $2,500.00

•

The bank looks at any project, each project is looked at its own merit however the Bank does not have the expertise for agricultural projects however vehicles for this type of project is considered;

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43

A publication of the Small Enterprise Development Unit

8.

• • •

•

Financing is given for working capital however financial statements have to be prepared and analysed

•

Loans are approved to non-nationals subject to approval by the Ministry of Finance, Exchange Control ( the business must be locally registered );

•

The security and collateral requirement for projects must be 40% of the total project cost;

•

The Bank does not provide financing for : Venture capital financing

•

Grace period for financing are as follows: Construction - interest is payable during construction Agriculture - only for vehicles

•

Other services provided : Overdraft Letters of credit International money transfer Night deposits Safety boxes Interest checking account Investment account (T Account) - fixed deposit (cheques can be written from this account)

National Commercial Bank There are no special loan packages for businesses Currently there are no loan limits Consideration will be given to any loan project as long as it is viable and there is adequate security;

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44

A publication of the Small Enterprise Development Unit

Collateral and security requirements Mortgage Cash Land Building • Loans are approved to non-nationals subject to approval by the Ministry of Finance, Exchange Control ( the business must be locally registered ); Loans will be granted with consideration given to Work permit Length of Contract of individual • The average grace period granted to specific projects are: Construction - six(6) months (interest is payable then) Agriculture & Working Capital - no grace period; •

Other services offered: Night deposits Safety deposits Letters of credit Bills of collection

9.

• • • •

Barclays Bank There is a special loan package available to businesses; An 'express' loan is available with a shorter loan processing time; There is a minimum and maximum loan amount one can request and this varies with the branches of the said bank; The security and collateral requirements can be one or more of the following: Mortgage Land Building Bill of sale and Cash

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45

A publication of the Small Enterprise Development Unit

•

Loans are approved to non-nationals subject to approval by the Ministry of Finance, Exchange Control ( the business must be locally registered );

•

The bank looks at any project, each project is looked at its own merit based on the security, legality and viability;

•

The is a loan application available however the bank will accept business plans and financial statements to support proposed project;

•

Other services available to business : Overdraft Safety deposit Letter of Credit Fixed deposits Night safety deposits Credit Card International Money Transfer Telegraphic Transfer

FISCAL INCENTIVES Criteria for Fiscal Incentives qualification The enterprise must be incorporated and registered in St Lucia; The enterprise must contribute to the economic development of St Lucia; The country's human and natural resources must be utilized;

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46

A publication of the Small Enterprise Development Unit

The enterprise must train local personnel and upgrade its plant through technological transfer; The enterprise must form linkages with other economic sectors; The enterprise must contribute to earnings in foreign exchange; Government offers a range of tax and non-tax incentives to the manufacturing sector. The incentives varies with The amount of an entity's export business outside CARICOM; The local value added content; The level of capital outlay of the investment An application has to be completed Approval is granted by Cabinet Fiscal Incentives Tax Holiday - maximum fifteen (15) years (benefits are granted according to the value of the company's contribution to the regional economy, measured in terms of local value added.

Waiver of import duty and consumption tax Plant Machinery Equipment Imported raw and packaging materials Export Allowance - tax relief on the earnings

Export Profits as a % Of total profits

Rebate of Income Tax as a % Of Income Tax on Export profits

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A publication of the Small Enterprise Development Unit

10 but under 21 21 but under 41 41 but under 61 61 and over

25% 35% 45% 50%

Enterprises producing a traditionally export-oriented product of St Lucia do not qualify under this relief

Carry forward of losses Unrestricted repatriation of all profits & capital The extent of benefits to be enjoyed by an enterprise is related to the contribution the enterprise makes to the regional-CARICOM economy.

FACTORY SHELLS National Development Corporation

The NDC is responsible for rental of the Factory shells at the various Industrial Estates and Free Zone areas.

• Vieux Fort • Dennery • Bisee • Odsan • Union • Choiseul • Beauchamp The factory shells buildings range from 3,800 square feet to 20,000 square feet. The buildings are rented using a standard charge per square foot.

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48

A publication of the Small Enterprise Development Unit

HOLIDAYS - Public New Year's Day 1-2nd Independence Day - February 22nd Good Friday Easter Monday Labour Day - May 1st Whit Monday Corpus Christi Bank Holiday (Emancipation) - First Monday in August Thanksgiving Day -First Monday in October St Lucia National Day - 13th December Christmas Day - 25th December Boxing Day - 26th December

INVESTMENT OPPORTUNITIES The Government has identified a number of priority areas.

These areas include :

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49

A publication of the Small Enterprise Development Unit

Informatics / Information Technology • • • • •

Data entry and transfer - text keying, coding, electronic publishing and batch processing, image processing; Image transfer Software development Geographic Information Systems Telemarketing

Agriculture , Aquaculture, Agro-processing • • • •

Commercial farming Marine aquaculture Fish processing Processing - fruits and vegetables to produce a wide range of Products and bi-products including -

household products animal feed pharmaceutical products dyes food products rope etc

Hotel / Resort Development - construction of hotels, resorts, villas, cottages etc for tourism purposes; - new attractions for visitors, such as tours of the rain forest and nature trails to market St Lucia as an eco-tourism destination; - establishment of entertainment and leisure centres; Manufacturing / -

Assembly processed foods apparel and textiles handicraft

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A publication of the Small Enterprise Development Unit

- furniture - electronic items Financial Services

INSURANCE The following are services offered by Insurance Companies : • Business • Factory • Vehicle • Marine • Imp[orts & Exports • Money & Legal Liability • Group Health • Fire & Special • Perils Insurance • Computer All Risks • Contractors All Risk For Insurance Agents check the Yellow Pages under the headings: Insurance Insurance Brokers

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51

A publication of the Small Enterprise Development Unit

INFORMATION CENTRES 1.

National Documentation Centre Ministry of Finance & Planning

At this documentation centre one can get access to read the various Statutory Acts highlighted in the document; Also available will be copies of the Economic Reviews past data on schools and Agricultural Digest.

2.

Commercial Information Centre Ministry of Commerce, Industry & Consumer Affairs

This centre provides : Online access to an extensive range of up-to-date information; Internet service; Assistance to business persons : exporters, manufacturers and other areas in accessing trade related information; Facilitating easy access to retrieve information on technological developments; Up-to-date information relating to Commerce and Industry on export promotion activities to the local business person including manufacturers;

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52

A publication of the Small Enterprise Development Unit

data base of names and addresses of manufacturers, importers, exporters, and trade agencies in various countries; and A comprehensive range of investment and business related Information customized to suit the diversified and individual needs of the business persons.

3.

St Lucia Tourist Board - Point Seraphine, Castries

Information on the following can be obtained from the Information Systems Department of the St Lucia Tourist Board : Visitor Arrival Visitor Characteristics Markets Average length of stay Tourism Receipts Type of Carrier Expenditure by Purpose of Visit Accommodation Sector All inclusive Conventional Small properties

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53

A publication of the Small Enterprise Development Unit

4.

Statistics Department Ministry of Finance & Planning

The Department will be able to provide up to date information on the various components of the country : Foreign Trade Agricultural production Imports Exports Tourism Arrivals ( tourist, excursionist and cruise ships) Population Age / Sex / Employment/ Unemployment/ District Socio - democgraphic indicators Education Statistics Primary School - Enrollment Secondary School - Enrollment Tertiary - Enrollment Sectoral Developments Agriculture Tourism Manufacturing Construction Transportation and communication

5. Planning and Statistics Unit Ministry of Agriculture, Lands, Forestry, Fisheries and the Environment A Statistical Agricultural Digest is available. The Statistical data available: Gross Domestic Product Performance of the Agricultural Sector

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54

A publication of the Small Enterprise Development Unit

Data on Supermarket Data on crops such as • Bananas • Cocoa • Coconut Vegetable Imports Export some crops Fish landing Statistics Imports - meats Egg Production 7.

The Libraries can also be a source for information.

IMPORT DUTY Customs Department Ministry of Finance and Planning

A Broker or the Customs Department can be contacted for the various charges on imported items including , finished goods, raw materials and equipment.

The charges applied to these items fall under three areas, namely:• Customs Duty • Service Charge • Consumption Taxes • The tariffs are also available for purchase at the Government Printery.

Prepared and complied by Julia J D Mitille - 7/99

55

A publication of the Small Enterprise Development Unit

INCENTIVES/CONCESSIONS - INDUSTRIAL DEVELOPMENT Under the Fiscal Incentives Act 1974 : Incentives are granted to enterprises to facilitate local and foreign investment in the productive sectors of the economy.

Any manufacturer located in St Lucia may qualify for these incentives.

Note : See fiscal incentives for details

INDUSTRIAL ESTATES National Development Corporation There are two(2) Free Trade Zones in St Lucia, located in the south : • •

The Hewonorra Industrial Free Trade Zone and The Vieux Fort Industrial Free Trade Zone

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56

A publication of the Small Enterprise Development Unit

The National Development Corporation has also established seven(7) industrial estates to attract investment in manufacturing , assembly type operations and data entry/informatics.

INDUSTRIAL ESTATE FREE TRADE ZONE

LOCATION

INDUSTRIAL ESTATES: INDUSTRIAL ESTATE 1 INDUSTRIAL ESTATE 11 INDUSTRIAL ESTATE 111 INDUSTRIAL ESTATE 1V INDUSTRIAL ESTATE V CHOISEUL INDUSTRIAL ESTATE BEAUCHAMP INDUSTRIAL ESTATE FREE TRADE ZONES: FREE TRADE ZONE FREE TRADE ZONE

1 11

SIZE (ACRES)

Vieux Fort Dennery Bisee Odsan Union Choiseul

76.0 17.0 4.5 42.0 8.5 4.1

Beauchamp

21.9

Vieux Fort Hewanorra, Vieux Fort

120.0 29.0

A Goods Distribution Freezone/ Export processing zone is under construction in Vieux Fort.

The buildings range from 3,800 square feet to 20,000 square feet.

LICENCES 1.

Liquor – First District Courts

Ministry of Legal Affairs, Home Affairs & Labour •

Application forms available from the First District Courts

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A publication of the Small Enterprise Development Unit

•

Triplicate completed applications with $5.00 stamps to be returned to the Courts

•

1 copy is given to client to take to : (for approval) a)Fire Service - for inspection to determine Safety of facility b) Ministry of Planning - Building Plan of Facility to determine suitability of building

•

A Copy of application is placed in the Gazette

•

Once approval is given from the Fire Service & Ministry of Planning

•

A date to attend Court is given to the applicant

•

A copy of application is sent to the Police (by the Court) for a Police Report

Note : A Magistrate and Justice of the Peace (JP) give the final decision for the licence.

2.

Public Health - Health Inspection Unit Ministry of Health, Family Affairs, Human Services & Women

Payable in January Renewable Annually Inspection and licencing are payable at the following offices: Health office

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A publication of the Small Enterprise Development Unit

Sub Collectors offices Treasury

3.

Tobacco - Councils Offices Castries City Council Town & Village Councils

For payments the following must be produced : • Address of business • For business already in existence, a past receipt 4.

Boutique - City Council Offices

For payments the following must be produced: • Registration of business • For business already in existence, a past receipt 5.

Trade - City Council Office

To be paid for grocery shops with and without tobacco products.

• Address of business • For business already in existence, a past receipt 6.

Beach Vendors - National Consultation Authority Ministry of Tourism, Civil Aviation and Offshore Banking Services

• • •

• •

A form is completed at the National Consultation Authority's Office; A Police Record of individual's character is required; Investigation is done , if information is satisfactory a Report and application is submitted to the Board of the authority for approval; A fee has to be paid for licence Licence is renewable annually

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59

A publication of the Small Enterprise Development Unit

7.

Chainsaw - Forestry Division/Ministry of Agriculture Union Office, Castries a) Chainsaw Licence

• •

An application has to be made to the Chief Forest & Land Officer The deed for the land where the saw has to be used has to be presented along with the application

b) Import Licence • • •

An individual has to be apply for the licence prior to importing a chain saw.

An import licence is issued for clearing the saw from customs Once the saw is cleared the individual returns to the Forestry Division to apply for the Chainsaw Licence

Note : maximum size of chainsaw allowed 009 inches.

A fee is attached for both of the licences (import & chainsaw)

8.

Drivers - Transport & Licensing Division Ministry of Communications, Works, Transport & Public Utilities This licence is issued to persons sixteen and a half (16 1/2) years and over.

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A publication of the Small Enterprise Development Unit

First time persons : • • • •

Need to produce learners permit 2 passport size photos A medical report and a form of identification ( Birth Certificate, Passport, identification card) A Provisional Licence is issued for one(1) year During the year a Defensive Driving Course must be done ( Sir Arthur Lewis Community College)

Existing Drivers : •

9.

Licenses are paid / renewed on a tri annual basis

Banker Inland Revenue Department Ministry of Planning & Finance This licence is issued to operate Banks and Financial Intitutions in StLucia.

10. Petroleum Inland Revenue Department Ministry of Planning & Finance This license is issued by the Department to persons or companies who operate a Petroleum Filling Station.

11. Alien & Holding Inland Trevenue Department Ministry of Planning & Finance

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61

A publication of the Small Enterprise Development Unit

All non nationals are required to obtain this license in order to purchase property in St Lucia.

The procedure for obtaining this license are as follows: • •

• • •

A lawyer submits a sworn declaration with other relevant Information to the Attorney General's Office; Attorney General's Office forwards the draft copy of the License to the Chief surveyor at Ministry of Finance & Planning for vetting; If there are no amendments, the file with the draft license is sent back to the Attorney General's Office, Which forwards it to the Cabinet Secretary for final approval and signature; After the license is issued, a deed of sale has to be prepared by the lawyer.

Note : this is a permanent license which does not require renewal.

12. Pre School Pre School Services Unit Ministry of Education, Human Resource Development, Youth & Sports - Gordon's Lane, La Clery, Castries A written request should be submitted to the Pre School Service Unit seeking permission to establish a Pre School Centre; The Unit will provide you with information about training Requirements for Pre Schools including what they provide; An orientation meeting has to be scheduled between yourself and a member of staff of the Unit;

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62

A publication of the Small Enterprise Development Unit

An interview has to be arranged with members of the 'Early Childhood Licensing Board ; Successful applications must register with the Ministry of Education, Human Resource Development, Youth & Sports through the Pre School Unit, within one week of receipt of notification; Note :All applications for opening and licensing of Pre School Centres must reach the office of Pre School Service Unit by the first week of January of the proposed year of commencement.

13. Import Consumer Affairs Unit Ministry of Commerce, Industry & Consumer Affairs The External Trade Act, Number 5 of 1968 makes provision for the importation of classes of goods into St Lucia by obtaining an Import License.

The classes of goods which require an Import License can be obtained from the External Trade ( Restricted Imports #31,1996) An application form is submitted in duplication to the Ministry of Commerce, Industry & Consumer Affairs; The application form has to include the following: • • • • • •

Name of importer Tariff number The quantities of the goods to be imported The cost, insurance and freight (CIF) Description of goods to be imported Signature of importer or his agent

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A publication of the Small Enterprise Development Unit

The application takes forty eight(48) hours for processing.

Once the application is approved the importer is given three months to order goods; During that period the importer would have received documents (invoices) related to the goods to be imported.

The documents along with the copy of original application must be submitted to the Ministry of Commerce, Industry & Consumer Affairs.

This process takes twenty four(24) hours.

Note : if application submitted is rejected it means the importer is not granted permission to import.

14. Non national Trade Licence Consumer Affairs Unit Ministry of Commerce, Industry & Consumer Affairs A Trade Licence is required by foreign nationals and companies who intend to conduct business in St Lucia if: More than 45% of the company's shares are held by foreign nationals The procedure for obtaining this Licence is as follows: • • • •

Three copies of the application form can be obtained from the Ministry; The application form must be completed and returned to the Ministry; The application is considered by the Trade & Licence Board which meets monthly; The Board makes recommendations to the Minister who Makes the final approval;

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A publication of the Small Enterprise Development Unit

•

15.

16.

17.

18.

19.

20.

•

The licence is issued annually and expires on the 31st December of the year in which it is issued.

A fee is payable for the licence

Fresh Produce Livestock / livestock products Flowers Honey Live animals Phyto Sanitary ( For planting material)

Ministry of Agriculture, Lands, Forestry, Fisheries and the Environment Licence 15 through to 20 can be obtained from this Ministry.

Application forms are available from the Ministry; These forms are to be submitted to the Marketing Unit, the Veterinary Unit or the Quarantine Unit of the Ministry.

A small fee is attached for these licenses; The process takes eight(8) days or less depending on : a) The availability of these products within CARICOM b) The quantity of items Note : Livestock and honey are done together with the Consumer Affairs Unit, Ministry of Commerce, Industry & Consumer Affairs

21.Foreign fishing 22.Sports Fishing 23.Fishing boats and trawlers 24.Fish Processing 25. Spear Gun

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A publication of the Small Enterprise Development Unit

Requests for number 21-25 should be forwarded to the Fisheries Department or Ministry of Agriculture, Lands, Forestry, Fisheries and the

Environment

•

Request can be made in writing addressed to the Minister of Agriculture and The Chief Fisheries Officer;

•

Application forms are available from the Fisheries Unit of the Ministry;

•

Applications for Concessions for Fishing and related areas has to be addressed to the Minister of Agriculture, Ministry of Agriculture, Lands, Forestry, Fisheries and the Environment

The fisheries Unit can also assist in identifying boats Models can sometimes be seen at the Fisheries Unit

26. Motor Dealers Ministry of Communications, Works, Transport & Public Utilities

27.Mini Bus Band Route Ministry of Communications, Works, Transport & Public Utilities

LAND The Land Registration Office Ministry of Finance & Planning

Land Registration Services offered:

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A publication of the Small Enterprise Development Unit

• • •

Identification of ownership of land For search to be undertaken a fee is attached Registration of Deeds of Sale Registration of Deeds of Mortgage

Land Purchase for commercial development The National Development Corporation has land available for the purpose.

The corporation can also negotiate with land owners for sale of land on your behalf.

LABOUR LAWS

MINISTRIES - PORTFOLIOS Ministry of Agriculture, Lands, Forestry, Fisheries and the Environment Agriculture & Livestock Extension Service Technical Advice on root and tree crop, livestock. Flower cultivation, honey, egg production, vegetables.

Planning & Statistics Unit Statistical data on produce Statistical data from supermarkets on produce Statistical data from Hotels Data on egg production,

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67

A publication of the Small Enterprise Development Unit

Data on imports and export on certain crops Marketing Unit * Fresh Produce licence Livestock licence Flowers Honey Live animals Phyto sanitary – for planting material Veterinary Unit or Quarantine Unit *1

Rural Economic Diversification Incentives Project Loan Financing Product marketing & Development assistance Training assistance Forestry Unit Chain Saw licence Chain Saw Import licence Union Laboratory Unit Product testing Fisheries Department Foreign Fishing licence Sports Fishing licence Concession for fishing projects Fishing boats and trawlers licence Fish processing licence Spear gun fishing licence

1

For the licences listing application forms are submitted to either units of the Ministry

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A publication of the Small Enterprise Development Unit

Ministry of Community Development, Local government, Culture and Cooperatives Day Care Services Day care Registration Day Care Training Town and Village Councils Tobacco licence Boutique licence Trade licence – grocery Shops Vendors

Ministry of Communications, Works, Transport & Public Utilities Communications Division Postal Services Transport Division Drivers licence Vehicle Registration Motor Dealers Licence Electrical Division Electrical certificate

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69

A publication of the Small Enterprise Development Unit

Ministry of Finance & Planning Inland Revenue Non National Exit Certificate Bankers licence Petroleum licence Alien & Holding licence Business registration for tax purposes Employee Tax Code Taxation Guidelines Corporation Tax Property Tax Withholding Tax Customs and Excise Clearing of Imports Consumption Tax

Exchange Control Non National approval for Loan financing Physical Planning Permission for roadside Sign Boards Building construction Land Registration Identification of Land ownership Registration of Deeds of Sale Registration of Mortgage Statistics Department

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A publication of the Small Enterprise Development Unit

National Statistical data National Documentation Centre National issues information centre Development Control Authority Environmental issues

Ministry of Commerce, Industry & Consumer Affairs Small Enterprise Development Unit Business proposal preparation Management Advice Micro & Small Business Concessions Training assistance Product & Market Development assistance Trade & Industry Unit Non national Trade licence Fiscal incentives Consumer Affairs Unit Import licence for goods Commercial Information Centre Commercial Information Bureau of Standards

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71

A publication of the Small Enterprise Development Unit

Ministry of Health,Family Affairs, Human Service & Women Health Inspection Unit Health Certificate Building Inspection Certificate Waste and Garbage Disposal Public Health Licence Licence for food establishments Licence for hair grooming establishments

Ministry of Legal Affairs, Home Affairs and Labour District Courts Liquor licence Registry Business Registration Business Name Registration Labour Department Work permit

Fire Service Department Building Safety Inspection Training

Ministry of Education, Human Resource Development, Youth & Sports Pre School Services Unit

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72

A publication of the Small Enterprise Development Unit

Registration and licensing of Pre Schools Ministry of Tourism, Civil Aviation and Offshore Banking Services Tourism Department Duty free Concessions – Tourism Projects National Consultation Authority Beach Vendors Licence Ministry of Foreign Affairs & International Business Foreign Affairs Unit Citizenship Permanent residence

NATIONAL INSURANCE SCHEME The National Insurance Scheme is a system whereby employees contribute a percentage of their earnings, matched by an equal amount by the employer.

(The employee contributes 5% and the employer 5%) Employers are required by law to pay contributions on behalf of all employees. Contributions are due from start of employment; These payments are due before the seventh (7th) of the month following the month to which contribution relates;

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A publication of the Small Enterprise Development Unit

A form C3 is available to employers for the payment of these Contributions; Who should register?

If an individual or group decide to start a business where at least one person will be employed - either on a part time or full time basis then you must register with the National Insurance Scheme Office within seven (7) days of starting your business.

How do I register?

A form is available from the NIS office A registration number is issued to you Your registration number is your permanent identification (it does not change and is never reissued at cessation of your business)

How are employees registered?

Completion of the Employment Registration Form The employee must provide the following : • Full name • Date of birth ( to correspond with birth certificate) • An accurate home address • Employee's mother's maiden name • Signature or mark from employee • A valid identification - passport number / driver's permit The completed form must be submitted to the National Insurance Office. The individual will then be issued a National Insurance Registration Card.

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Note: please DO NOT have employees work before they produce a National Insurance Number.

The employee's contribution of gross wages and salaries. Salaries and wages include : Overtime pay Cost of Living Allowance Commission / profit on sales Payment on account of night / shift work Service charge Holiday pay Earnings not subject to deductions: Christmas and production bonuses Severance pay Terminal gratuity Contact the office for details of eligibility for benefits.

NON-NATIONALS • Citizenship or Permanent Residence

Ministry of Foreign Affairs and International Trade

This is issued if a non-national is desirous of becoming a citizen or permanent resident of St Lucia.

For permanent residence - after having resided in St Lucia for two years;

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A publication of the Small Enterprise Development Unit

For Citizenship - after having resided in St Lucia for seven years; For Commonwealth Caribbean nationals - five years Documents to be submitted: • • • • • • • •

Completed application form; Bank statement; Police certificate of character; Original Birth Certificate; Medical Certificate from a register practitioner; 4 passport size photographs certified by a Justice of the Peace ; A reference letter from a reputable person in the country of origin; A letter stating your arrival, purpose of visit, and the activities to be engaged in.

• Alien Land Holding License - to hold property in St Lucia Ministry of Finance & Planning - Inland revenue Department

• Work permit - You need one to work in St Lucia Ministry of Legal Affairs, Home Affairs & Labour Labour Department

• Business Name Registration

Registry Ministry of Legal Affairs, Home Affairs & Labour Residence Status Citizenship

• Trade License

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A publication of the Small Enterprise Development Unit

Ministry of Commerce, Industry and Consumer Affairs Required under the following circumstances: a) b)

When 100% foreign owned or When 75% of the shares is foreign owned

This is a requirement by law - Trade Licence Act #5, 1985.

There are areas reserved for Nationals : • Distribution : retail and except where conducted ex-factory, Wholesale; • Import for the purpose of trading; • Agencies and Distributorship; • Restaurants with the exception of top class specialty type; • Rental agencies for home, villas and apartments; • Real estate • Construction ( excluding ad hoc contracts), repairs , Maintenance of buildings and other facilities; • Landscaping ; • Services which nationals have the capability of providing Including secretarial, clerical, hairdressing, laundry, internal hire, transportation, vehicle and other repairs; Advertising except where local technology is not sufficiently advanced • Entertainment on a protected basis; • Operating guest houses with less than 10 rooms; • Operating manufacturing or processing plant in an area there is already adequate local productive capacity and in which the investment in plant is below ec$250,000.00 and employment is offered to less than 10 nationals; • Printing where local technology is not sufficient advanced; • Production of the following exclusively for the domestic market : Agricultural goods Handicraft Furniture Soft drinks - carbonated and non carbonated

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A publication of the Small Enterprise Development Unit

• • • • • •

Quarrying Games of chance and lotteries Warehousing where capital investment is below EC$500,000 Heavy equipment Tyre retreading and repair Road maintenance

Note : Despite the reservation of the above areas for nationals, a licence could, nevertheless, be awarded to non-national companies of persons in cases where local investment has not sufficiently been forthcoming or where the appropriate technology is not available locally.

• General Exit Certificate

Inland Revenue Department Ministry of Finance & Planning

This is a tax clearance issued to non-nationals travelling out of St Lucia.

• Accessing Financial Assistance for Non-Nationals Exchange Control Unit Ministry of Finance & Planning

Application forms are available from the customer's banker who will forward the form on the client's behalf; Applications are processed for existing business with inclusion of financial statements for previous and current years; Applications are processed for new business with inclusion of Contract , work permit and the business has to be registered.

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78

A publication of the Small Enterprise Development Unit

NATIONAL DEVELOPMENT CORPORATION The organization functions as an investment, trade and export promotion agency providing a range of business oriented services to the public including attracting foreign investment in St Lucia.

The organization also gets involved in - sourcing technical assistance for business enterprises, promoting locally manufactured products through regional and international trade missions and exhibitions and identifying sites for hotel development.

The National Development Corporation develops and implements programmes with a view to :• • •

Encourage investment in St Lucia by both foreign And local concerns; Create employment; and Develop the business sector through the provision of technical assistance.

The services provided by the NDC : Investment Promotion Trade and Promotion Technical Assistance Business Information The NDC owns and manages seven (7) industrial estates which contain factory shells from 3,800 - 20,000 square feet.

The NDC also liaises with private land owners on behalf of parties interested in leasing or purchasing land for development purposes.

The NDC will assist in the development and expansion of your business by sourcing technical assistance and locating new markets for your products.

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A publication of the Small Enterprise Development Unit

The organizatiion will try to obtain technical assistance for enterprises from bilateral and multilateral agencies, in the areas such as quality control, packaging, product design etc.

PROJECTS Business Support /Special Government Projects A) Small Enterprise Development Project ( SEDP) Ministry of Commerce, Industry & Consumer Affairs

B) Saint Lucia Rural Enterprise Project (SL-REP) Ministry of Agriculture, Lands, Forestry , Fisheries & The Environment

C) Rural Economic Diversification Project (REDIP) Ministry of Agriculture, Lands, Forestry, Fisheries & The Environment

D) St Lucia Heritage Tourism Programme Ministry of Tourism, Civil Aviation and Offshore Banking Services

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a) The Small Enterprise Development Project - SEDP Note : Loan funds oversubscribed.

Is a project of the Small Enterprise Development Unit, Ministry of Commerce, Industry and Consumer Affairs.

Rationale: It is a project which came about as a result of studies undertaken during the period 1995 – 1997 on the Small Business Sector in St Lucia.

The studies revealed the following constraints to the sector’s growth : • • • • • • • • •

Inaccessibility to credit Underdeveloped marketable skills Inadequate entrepreneurial skills Inadequate institutional support Limited institutional support Poor understanding of marketing issues Dysfunctional management Absence of Legislative Framework to govern the sector Insufficient information on the sector

It is a multifaceted economic development project designed to Provide a comprehensive community based support package to stimulate and facilitate small enterprise creation and development. The objective of this project is to lend support to the National Economic Diversification effort.

The project comprises the following interventions :

• National Research & Development Foundation •

Small and Micro Business loans acquired through the

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A publication of the Small Enterprise Development Unit

National Research & Development Foundation.

These loans disbursed based on the lending policy of the Foundation and will vary from one project to another.

The interest rate on these loans is 8% on the reducing balance.

•

An Accounting Centre where record keeping analysis is done.

A small fee is charged for these services.

• Youth Skills Programme

Ministry of Education, Human Resource Development, Youth & Sports: •

Employable Skills Training

• Small Enterprise Development Unit :

Ministry of Commerce, Industry and Consumer Affairs • •

b)

Entrepreneur & Business Development Training ( refer to training for details); Market & Product Development – the client’s cost can be met with a 50% contribution from the Project.

This component takes the form of participation in exhibitions, courses relating to your product or service, anything relating to product/service development.

Saint Lucia Rural Enterprise Project – SL-REP

This project is an integrated Rural Development project designed to reduce rural poverty and encourage sustainable agriculture and rural development.

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A publication of the Small Enterprise Development Unit

Project Rationale: It was conceptualized as a result of the policies and requirements of the Government of St Lucia to address the constraints which face resource –poor rural households .

Target Communities: The project is targetted towards resource –poor households in the Southwest and Southeast from the selected communities of Laborie, Choiseul, Soufriere, Canaries, Vieux Fort and Micoud.

Who can qualify for assistance from this project?

•

• • • • •

Farm farmers on marginal lands not exceeding five (5) acres and where at least 50% of the income of these families are derived from agriculture or related activities; Landless farmers who rear lives stock; Rural women- headed households and or women farmers; Unemployed/under employed youth; Rural household whose annual per capita income falls below EC$3,000; AND Small scale fisher folk who are either full time in fishing or have at least two years fishing experience. In any event the beneficiary should already be a boat owner.

Project components: •

Production Crop development Livestock development

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A publication of the Small Enterprise Development Unit

•

•

Micro – enterprise development Marketing Market Information and Promotion Institutional strengthening Financial strengthening and training Credit Financial services Institutional strengthening Business skills development (training provided by NRDF) Financing under this project :

National Research & Development Foundation St Lucia Development Bank Laborie Cooperative Minimum Loan amount Maximum Loan amount Interest rate

$ $20,000 %

Rural Economic Diversification Incentives Project

St Lucia Heritage Tourism

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84

A publication of the Small Enterprise Development Unit

PERMITS Work - See non nationals section Labour Department Ministry of Legal Affairs, Home Affairs and Labour

Mobile Units – Road side food stands and structures Health Inspection Unit Ministry of Health, Family Affairs, Human Service & Women

Erection of Street signs Physical Planning Unit Ministry of Finance & Planning An application has to be written giving details of the location where the sign has to be erected. The letter should also give detail of size and the information which will be on the sign.

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A publication of the Small Enterprise Development Unit

REGISTRATION Business - see certificate section Business Name - see certificate section

Boat owners • All fishermen boats are required to be registered, lettered and numbered and to have a certificate of registration; •

On change of ownership of any boat the new owner must make an application for registration of the boat, and the previous owner must return the old certificate of registration to the Fisheries Officer for cancellation;

•

Owners are responsible for having the letters and numbers detailed to their boat conspicuously painted on the outside of the top side of the boat.

Fishermen •

All operating fishermen should be registered with the Fisheries Department.

REGIONAL ORGANIZATIONS INTER AMERICA INSTITUTE FOR COPERATION ON AGRICULTURE (IICA)

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86

A publication of the Small Enterprise Development Unit

CARIBBEAN RESEARCH & DEVELOPMENT INSTITUTE (CARDI) CENTRE FOR AGRIBUSINESS SERVICES CARDI has a technical information service offered to the Industrial and Agro-Industrial Sector in Trinidad and Tobago and the Caribbean to provide solutions to industrial problems.

This service provide :Product Standards and Regulations Environmental Concerns Occupational Health and Safety CARDI also provides these services :Meat Consultancy / Master Butcher Technical Assistance Market Development Customized Production of Planting Materials Publishing and Printing Agri-business Consulting

CARIBBEAN EXPORT DEVELOPMENT AGENCY Caribbean EXPORT is a regional organization based in Barbados, with a branch office in the Dominican Republic. The agency

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A publication of the Small Enterprise Development Unit

was established to help exporters from CARIFORUM countries (independent CARICOM countries, Haiti and the Dominican Republic) increase their international competitiveness and export earning capabilities.

The activities of the agency are facilitated by the European Union (EU) and the CARIFORUM countries.

The agency provides the following services : Market research Technical assistance Business opportunities Market intelligence Timely and accurate information Trade mission assistance Export marketing assistance Institutional strengthening

CARIBBEAN NATURAL RESOURCE INSTITUTE (CANARI) P.O Box VF 383

Tel : 454 - 6060 / Fax : 454 - 5188

This organization works to create avenues for equitable participation and effective collaboration of communities and institutions in managing the use of natural resources critical to development.

The organization provides the services of: • • • •

Advice and technical expertise Organisational development and strengthening Training Documentation and Information Services

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88

A publication of the Small Enterprise Development Unit

Organisations requesting the services of CANARI are wholly responsible for securing necessary funding, but CANARI may be able to assist in identifying possible sources of support.

THE CARIFORUM AGRIBUSINESS RESEARCH & TRAINING FUND (CARTF) This fund has money available for funding private sector driven research and or training projects from September 1999.

•

Up to 70% of the cost of your research and training project Can be met, through grants of US$5,000 - 50,000;

•

You can apply if you are a farmer, processor, trader or other type of small or medium size business involved in agriculture or fisheries sector;

•

Eligible entities: Up to fifty (50) employees Investments in equipment up to US$200,000 Annual Sales up to US$750,000 (based in the CARIFORUM member countries) Note : Certain restrictions apply.

•

Application forms must be made on the official CARTF form and through the National Development Corporation.

EXPORT DEVELOPMENT & AGRICULTURAL DEVELOPMENT UNIT (EDADU)

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89

A publication of the Small Enterprise Development Unit

CARIBBEAN AGRO BUSINESS ASSOCIATION (CABA)

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90

A publication of the Small Enterprise Development Unit

CARIBBEAN TECHNOLOGICAL CONSULTANCY SERVICES NETWORK The Caribbean Technological Consultancy Services Network is a Service of the Caribbean Development Bank.

The network offers the following services: •

Practical and on the spot assistance to operations experiencing problems in production, accounting, and management;

•

Assistance in project planning, appraisal and implementation,Layout, production flow, staff training in all disciplines, quality control applications, design and implementation of Computerized systems, marketing activities, developing preventative maintenance programmes and general maintenance; Technical assistance through regional and National Seminars and workshops on vital subjects; Supply of information from CDB , regional and extra regional Databases; Information packages and bibliography in selected fields Edited by CTCS.

• • • •

Applicants should provide detail information on the nature of their request.

Request could be made in writing.

Contact can be made through mail, telephone, telex.

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91

A publication of the Small Enterprise Development Unit

RENTAL -CDC BUILDING (BUSINESS UNITS) Note : currently there are no empty units.

•

Interested persons can apply in writing;

•

An application form is available from the offices of the Housing Authority CDC Block O, Castries;

•

The application has to be completed and returned to the Authority;

•

The application is screen by a Committee who decide whether the applicant is acceptable; If successful and when a unit is available the applicant is inform by telephone;

•

A tenancy agreement listing conditions of rental is signed and payment are expected on the first (1st ) working day monthly; • •

The Unit has the following services ( water, electricity, telephone); The client will provide fixtures, fittings and has to pay all; expenses ( water, electricity, telephone) ;

SPECIAL DEVELOPMENT AREAS National Development Corporation This a government/private sector support initiative . this initiative is guided by the Special Development Act No. 2 / 1998.

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A publication of the Small Enterprise Development Unit

The Act provides incentives to investors/ developers for the establishment of certain types of businesses in specially designated areas that are endowed with the necessary infrastructure and amenities for business development.

The special development areas are Vieux Fort, Anse La Raye, Soufriere, Canaries and Dennery.

Individuals or companies can obtain certain concessions for specific business types.

ST LUCIA FISH MARKETING CORPORATION

TRADE UNIONS St Lucia Workers Union St Lucia Seamen & Dock Workers Union

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93

A publication of the Small Enterprise Development Unit

TRADE AGREEMENTS Ministry of Foreign Affairs & International Business Ministry of Commerce, Industry & Consumer Affairs There are special benefits to be derived from regional and international agreements. Some of these agreement are:

CARICOM Under this agreement local manufacturers have preferential access to a regional market comprising fourteen (14) countries with a population of over five(5) million.

Locally manufactured goods can be imported duty free into any of these countries subject to CARICOM rules of origin.

Caribbean Basin Initiative -CBI Specified products made or assembled in St Lucia are allowed to enter the United States duty free.

Criteria

:

35% local value added ( this may include the value of US raw materials not exceeding 15%); substantial transformation of the product is required.

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Exempt from this agreement are: Garments / apparel Petroleum & petroleum products Sugar/syrup/molasses Tuna - prepared or preserved Watches and watch parts Leather items : footwear, hand bags, luggage, work gloves, and wearing apparel.

TSUS 807/ 807A Goods are cut in the United States and can be sewn in St Lucia with duties paid only on the value added in St Lucia.

When cut goods are of United States origin, special access levels are negotiated with the United States.

Caribbean/Canada Trade Agreement ( CARIBCAN) For trade investment and industrial co operation for the Commonwealth Caribbean countries. The main feature is unilateral extension by Canada of preferential duty free access to the Canadian market for almost all imports.

In order to qualify for duty free entry under the CARIBCAN agreement goods must be certified as being grown or manufactured in the Commonwealth Caribbean.

LOME Agreement Qualifying goods are those agricultural goods wholly produced in the African, Caribbean and Pacific state exported to the European Union. These goods are granted duty free status.

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A publication of the Small Enterprise Development Unit

CARICOM / Venezuela Trade Agreement This agreement is to strengthen the economic and trade relations between CARICOM and Venezuela. This agreement will provide The promotion and expansion of the sale of goods originating in CARICOM through the inter alia, one way duty free access to the Venezuelan market; The stimulation of investments aimed at taking advantage of the markets of the parties and strengthening their competitiveness in world trade; Facilitation of the creation and operation of regional joint ventures; The encouragement of mechanisms for the promotion and and protection of investments by nationals of the parties.

St Lucian exports can be exported to Venezuela without attracting any customs duties. Goods should be wholly produced in St Lucia or at least 50% of the export value of the product should be local value added or should have to undergo a process of substantial transformation i.e the final product is classified under different tariff heading from that of the material input used to manufacture the products.

CARICOM / Colombia Trade Agreement This agreement is on trade, economic and technical cooperation between the Caribbean community and Colombia. The fundamental objective of this agreement is to strengthen economic relations and technical cooperation between CARICOM and Colombia.

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A publication of the Small Enterprise Development Unit

St Lucian exports can be exported to Colombia without attracting any custom duties. Goods should be wholly produced or at least 60% of the export value of the product should be local value added, or should have to undergo a process of substantial transformation , that is, the final product is classified under different tariff heading from that of the material input used to manufacture the products.

TRAINING: There are institutions /organizations which provide training to benefit a Business person and or staff.

Training is available from the following organizations: 1.

2.

4.

5.

6.

6.

7.

8.

Small Enterprise Development Unit National Research & Development Foundation Sir Arthur Lewis Community College St Lucia Chamber of Commerce, Industry & Agriculture Intramacs ISIS Empowerment Consultants Ltd GRETEC Institute

Training will be scheduled at different times during the course of the year and will vary in duration.

Some of the training programmes are in the areas :

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97

A publication of the Small Enterprise Development Unit

1.

Small Enterprise Development Unit

Small Business Management Programme This course is designed to introduce participants to the fundamental principles of establishing and operating a small business successfully.

The objectives at the end of this course will allow clients to: 1.

Outline the criteria for classifying business in various categories as it relates to size; 2.

Outline the economic contributions made by small businesses generally, to St Lucia, and to the Caribbean; 3.

Explain the various forms of business ownership and the various types of businesses; 4.

Assess their own entrepreneurship potential and the success factors for small business operations; 5.

Explain the key functions of management; 6.

Outline the basic concepts of marketing in successful business management 7.

Apply the double entry system to complete the accounting cycle using a synoptic journal 8.

Prepare simple Income Statements and Balance sheets 9.

Compute ratios and interpret financial statements; 10. Prepare Cash flow projections; 11. Prepaid a well laid out business plan for a new business or an extension to an extension to an existing business 12. Discuss the fundamental principles of the law contracts; 13. Outline the proper and systematic staff hiring process; 14. Apply basic leadership techniques and 15. Develop an appreciation for time management.

Course duration : 50 hours Method of presentation:

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98

A publication of the Small Enterprise Development Unit

Prepackaged handouts Lectures to present theoretical background Case studies for more practical application Guest lectures for first hand experience Evaluation procedure : No formal examination.

1.

Periodic Class exercises 50% 2.

Preparation of a business plan 50% Course Content : Definition of a Small Business Importance of Small Business to the economy Government policy on small business General causes of, and statistics on, small business failure Definition of Management Main functions of management Form of ownership and types of businesses Preparation of business plan Introduction to marketing Book keeping and Accounts Money and Banking Fundamentals of Law of Contract Hiring process Customs Income Tax •

One Day Courses on Management Topics Packaging & Labelling Products Developing Leadership Skills Understanding Buyer Behaviour Motivation Interpersonal Relations for Managers Staffing & Staff Relations Financial Analysis for Decision Making

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A publication of the Small Enterprise Development Unit

• • • • • • •

Problem Solving Group dynamics Starting a Small Business Customs - Guest Speaker Inland Revenue - Guest Speaker Insurance - Guest Speaker Financial Controller - Guest Speaker Bureau of Standards - Guest Speaker

Training schedule : Mondays & Wednesdays 5:00 - 7:00pm Tuesdays & Thursday 5:30 - 7:30pm Training financing for this Small Business Management Programme is for three years May 1998 - April 2001.

2.

National Research & Development Foundation: Management Courses Technical & Practical Training Programmes Specially Design courses to suit your organization ( on and off) Accounting Centre Accounting Training Management Advisory Services Company Financial Analysis

• • • • • • •

3.

Sir Arthur Lewis Community College: • • • • • •

Accounting Introduction to Marketing Organizational Behaviour Effective Supervision techniques Sales Promotion for Entrepreneurs Developing Entrepreneurial Skills

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A publication of the Small Enterprise Development Unit

• • • •

Office skills Introduction to Cooperatives Word Processing Applications Marketing Management

4.Saint Lucia Chamber of Commerce, Industry and Agriculture Supervisory Skills Entry Level Skills Training Co ordinate training for Centre for Management Development (UWI) DIPLOMA Programe EXECUTIVE MASTERS Programmes • Organize training with Regional & International Organizations • • •

5.Intramacs •

ABE - Association of Business Executives Certificate - part time /one year Communications Accounts Management Quantitative Methods Diploma 1 - part time / one year Economics Management Business Communications & Presentation Accounting

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A publication of the Small Enterprise Development Unit

Diploma 2 ( 2 compulsory) part time /one and a half years Principles of Business Law Management 2 Quantitative Methods Marketing Cost & Management Accounting Information Technology Management Advanced Diploma ( 5 compulsory) part time / one and a half years Strategy Management Human Resource Management Financial Management Case in Business Policy Marketing Management • ABE Tourism & Hospitality - Certificate • Marketing - Certificate • Computer Programming - Certificate & Diploma • AAT -Association of Accounting Technicians Level 1 Foundation Level 2 Intermediate Level 3 Technician • Information Technology - CXC • Basic Computer Training - Microsoft Package

6.ISIS

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A publication of the Small Enterprise Development Unit

• •

•

Specialised Training in Microsoft Software Programmes Microsoft Office User Specialist Introduction to WIN 95 Proficient Specialist in WORD, EXCEL & ACCESS Three(3) months programme

7. Empowerment Consultants Ltd •

Training in Management Customer Service as Quality Assurance Customer - Service Strategies

•

Training in Efficiency Conducting Work Study How to conduct a Communications Audit

•

Training in Effectiveness Strategic Planning Building Diagnostic Skills

•

Training in Health & Safety Safety at Petrol Stations How to conduct a job Hazard Analysis

•

Training In Environmental Management Tools How to conduct an environmental Audit What is ISO 1400?

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103

A publication of the Small Enterprise Development Unit

Note : There are a number of Courses available under the main areas highlighted. Only a few courses are listed.

8. GRETEC Training Institute Offers training in the following disciplines : Business Management Studies Computer Studies Hotel & Restaurant Management Studies • Quality & Sanitation Management • Effective Supervision Academic studies Dress Making & Fashion Designing Note : A detailed list of the main areas highlighted can be obtained from the Organization.

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104

A publication of the Small Enterprise Development Unit

TRANSPORTATION AIR CARRIERS Several Air carriers operate regional and international schedules between St Lucia and other destinations: CARRIER Air Canada Air Jamaica Air Martinique American Eagle Britiana British Airways BWIA International

Caledonian Airways Helenair Corp Ltd LIAT (1974) Ltd Virgin Atlantic Airways

CITY Toronto Jamaica, major US Cities Regional Destinations Puerto Rico / US Cities London London New York, Miami, Toronto and London London Regional Destinations Regional Destinations United Kingdom

FREQUENCY Weekly 6 days weekly Daily Daily to Miami Daily to Puerto Rico Weekly 3 days a week

6 days a week Daily Daily Weekly

AIR CARGO

CARRIER Air Canada Cargo British Airways Cargo LIAT Cargo Amerijet

CITY

DAILY

Toronto London Regional Destinations Miami

Weekly 3 days a week Daily Twice weekly

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105

A publication of the Small Enterprise Development Unit

SEA

1.

PORTS

Port charges vary according to the type and size of the vessel.

There are multifunctional seaports : North - Port Castries South - Port Vieux Fort Three (3) minor ports exist : Marigot Bay Rodney Bay Soufriere

2.

SEA CARGO LINE

Bernuth CAGEMA Cart Freight C.A.T. Geest Hornline Nedlloyd Tecmarine Tropical

PORTS

FREQUENCY

LOCAL AGENT

Miami/USA Caribbean Miami/ Caribbean USA / Puerto Rico United Kingdom United Kingdom Port of Spain Miami / Jamaica Miami

Fortnightly Twice weekly Fortnightly Weekly Weekly Weekly Fortnightly Weekly Weekly

M & C CAGEMA Cox & Co Ltd MAK Sipping Ltd Wibdeco CAGEMA M & C Ltd T Phillip Agencies Beachcomber Ltd

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106

A publication of the Small Enterprise Development Unit

TAXES Business registration with the Inland Revenue Department Inland Revenue Department To register for taxation purposes a company has to complete an application form available from the Inland Revenue Department.

The form number would depend on whether it is : a) b)

A Company An individual

Form # 001 Form # 002

Employee Tax Code Inland Revenue Department Each employee is assigned a tax code obtainable at the Tax Payers Assistance Unit of the Inland Revenue Department.

• A form has to be completed by the tax payer • Other necessary documentation is required, such as : Mortgages Insurance policies Children The Company will receive a code book which contains tax codes which can be used for employees of the organization.

Taxation guidelines :

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107

A publication of the Small Enterprise Development Unit

Inland Revenue Department • Pay As You Earn ( P.A.Y.E.) is payable by the 15 th of the following month during which income was earned; • There is a late penalty fee for late payment of P.A.Y.E.; • Annual filing by an individual is to be done by 31 st March annually; • A company is required to file at the end of the company's financial year.

Note : A three month grace period is granted to the business following the end of its financial year.

Tax rates payable Inland Revenue Department • Tax rates for Sole Proprietorship Businesses First year 15% Second year20% Third year 25% Fourth year 30% Fifth year 33 1/3% •

Tax rates for companies

33 1/3% on profits Consumption Tax Customs and Excise Department Consumption tax is payable on items imported into St Lucia ( finished goods, equipment, raw material, tools etc.)

Consumption tax rate vary Consumption tax is calculated on the CIF plus import duty multiplied by the consumption tax rate.

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108

A publication of the Small Enterprise Development Unit

Corporation Tax Inland Revenue Department This tax is levied on all income received by a corporation from Sources in and out of St Lucia . The due date of submission of a corporation's Income Tax Return is three months following the end of the financial year of the corporation.

Property Tax Inland Revenue Department These taxes are levied and collected by the Inland Revenue Department on all lands and houses which are situated outside the limits of any town and village.

Withholding Tax (25%) Inland Revenue Department This tax is levied on certain payments of an income nature to non-residents for ( royalties, management charges, commission fees)

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109

A publication of the Small Enterprise Development Unit

UTILITIES Cable & Wireless The company provides all digital connections by Satellite and Submarine Fibre Optic Cable to the Caribbean, North America and Europe.

Available is also teleport facilities to the data processing and Telemarketing industries.

Procedure for applying for Service 1st time application for telephone : Business Registration Certificate Personal Identification Request for pay phones : Submit request in writing ( priority will be given to communities based on need) Business Packages : Price negotiable 24 hour service Installation in 2 weeks Rental includes maintenance and repairs

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110

A publication of the Small Enterprise Development Unit

Water & Sewerage Authority (WASA) Water - New Connection Application form available from WASA's offices ( Castries, Vieux Fort & Soufriere ); Application form to be completed ( Company stamp or clients signature is required ); A small fee attached for estimation with completed form; Client's identification card must be presented; Eight days following completion of form client contacts office for cost of connection; Within five (5) days of payment the service is provided

Connection of existing water line Client has to present account number; In the event the account number is not available information on the location of the facility is required; Should there be an outstanding balance then the amount has to be paid; In the event the connection was disconnection , the client has to pay a reconnection fee.

Sewerage connection Application form available from WASA's offices; Small fee attached to application for investigation and cost estimation of job; An officer visits site and letter sent to customer with cost Service is provided with forty eight (48) hours; If there are no sewer lines a

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111

A publication of the Small Enterprise Development Unit

St Lucia Electricity Services Limited (LUCELEC) Application form has to be completed - forms available from the company's office.

A written request can also be made to the company.

Two types of services are offered: • •

Three(3) phase Single phase

For the three(3) phase service the following obtains: 1 The phase of transformer for heavy equipment has to be known; 2 The electrical work has to be done by an electrician 3 Premises has to be inspected by the Ministry of Communications & Works Electrical Department for certification.

4 The Certificate from Ministry of Communications & Works is then taken to LUCELEC 5 An estimate is given on the service to be undertaken 6 A deposit is required 7 Service is provided within seven(7) working days

For single phase : Numbers 2,3,4,5,6 and 7 applies.

Special Service : In the case where no poles are available in the area: • •

An inspection is done by LUCELEC A costing / estimate is provided within three(3) weeks

Hours of business: Monday to Friday

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VISAS A Visa is required to travel to some destinations including : The French Territories Venezuela Europe The United States of America Puerto Rico Cuba You can check with an airline company or travel agent for details.

VENDORS TRAY VENDORS

MARKET VENDORS

Prepared and complied by Julia J D Mitille - 7/99

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A publication of the Small Enterprise Development Unit

WORK REGULATIONS

WORLD TRADE ORGANIZATION Information on WTO can be obtained from the following Government Ministries and organizations : Ministry of Commerce, Industry & Consumer Affairs Ministry of Foreign Affairs Organization of Eastern Caribbean States

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A publication of the Small Enterprise Development Unit

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