Quick root-cause analysis with OpsRamp ITOM platform
Outages and service disruption are two critical scenarios that negatively affect business in any IT organization. Considering the complex infrastructure and application architecture required to run digital services today, it is typical for IT Operations Management teams to struggle in identifying the right root cause. OpsRamp, an IT Operations Management (ITOM) platform powered by AIOps, brings in the best in class infrastructure monitoring experience to rapidly discover the root cause for critical incidents. Let us have a detailed look at the process and mechanism through which OpsRamp delivers this feature: 1) Hybrid Infrastructure Monitoring, Discovery, and Service Mapping: OpsRamp’s in-house built discovery engine can discover and monitor an extensive variety of hybrid infrastructure, scaling from on-premise, private/public cloud services, network, storage, synthetics, applications, and cloud-native services and visualize them in a single frame. This equips IT operations to easily navigate through the required infrastructure monitoring and identify dependencies to further troubleshoot a critical scenario. Alert Correlation with AIOps: OpsRamp’s “OpsQ” engine consumes events from native monitoring and a third-party monitoring engine.OpsRamp’s natively built machine learning engine identifies the pattern and generates an inference, which allows users to analyze a group of alerts sorted with “First Time Alert Created” value. Three scenarios define a critical situation: ● ● ●
Multiple Metrics Failure on Multiple Resources (Pattern Deduction in Alerts) Multiple Metric Failure on a Single Resources (Clustering of Alerts) Single Metric Failure on Multiple Resources (Clustering of Alerts)
OpsRamp provides flexibility in terms of easily configuring the above scenarios within the platform to identify the situation and notify the right teams either with an “Auto-Incident” mechanism or “Notification” channels (Email, SMS, and Voice).