We can all learn a lot from our customers. If you want your business to flourish now and guarantee its success in the future, you need to understand your customersâ&#x20AC;&#x2122; requirements and respond to their needs.
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MAXIMISE YOUR CUSTOMER SATISFACTION STRATEGY WITH OMNICHANNEL SURVEYING
OMNICHANNEL SURVEYING Automate feedback at every customer touchpoint www.opinion-8.com
It’s very easy to get bogged down in the crippling day-to-day minutiae of complaint handling, to react to dissatisfaction rather than attempt to anticipate and address fundamental issues with your business.
e can all learn a lot from our customers. If you want your business to flourish now and guarantee its success in the future, you need to understand your customers’ requirements and respond to their needs. But does your contact centre have the time and resources to devote to thorough customer satisfaction analysis? Do you even know how satisfied your customers are? Consider the benefits of a change of approach!
Listening to the Voice of your Customer could give you: More happy customers; Lower customer churn; Better employee engagement; Less employee attrition; More time to devote to improving your business; Less time firefighting existing and recurring problems. We can help you achieve all these time and money saving benefits.
Don't forget that to keep a customer demands as much skill as to win one. HELLO@OPINION-8.COM
HOW CAN WE HELP?
BUYING YOU TIME
Opinion8 is an automated, cloud-based survey platform that lets you collect valuable information instantly, accurately and economically via telephone, web and SMS. Wherever your customer interacts with your business, you can solicit and collate feedback. Whether you want to conduct a short, pulse survey by text, find out how to improve your website services or capture the Voice of the Customer directly in a post-call IVR survey, Opinion8 has a solution for you.
We appreciate that there is no time like the present which is why we ensure you have instant access to your survey data. You no longer need to wait for the weekly reports to know what is happening. Our powerful graphic reporting tools provide essential management information on how to improve customer service, identify employee training needs, measure brand loyalty and improve business processes. It can even alert you if standards are slipping!
Don’t just take it from us...
Opinion8 gives us a real-time overall view of the customer experience and enables us to highlight our strengths and weaknesses. This is playing an important role in increasing donations. Ian Hamerton, Head of Donor Services, National Blood Service Opinion8 allows us to provide a comprehensive data collection solution for our employee engagement studies. We have been using Opinion-8 for years and are impressed with how flexible their offering is and how quickly they respond to our requirements. John Dye, Project Manager, Hay Group Opinion8 gives us a powerful tool to understand the drivers of customer satisfaction, and to give impetus to improvement activities in the council’s services as well as contact channels. Claire Symonds, Service Head for Customer Access, Tower Hamlets Council
Contact us on +44 117 398 2349 or firstname.lastname@example.org to find out how an investment in Opinion8 can ease the pressures your contact centre is facing every day and free up resources to concentrate on improvements rather than complaints.