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Attracting and retaining the best employees is fundamental in the success of any organisation. Your employees are your brand ambassadors, the embodiment of your company’s reputation and their knowledge of your business and your customers is unparalleled.

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BUILD A HAPPIER, MORE PRODUCTIVE WORKPLACE


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Automate feedback at every employee touchpoint www . opinion - 8 . com

It’s very easy to get bogged down in the crippling day-to-day minutiae of complaint handling, to react to dissatisfaction rather than attempt to anticipate and address fundamental issues with your employees.

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ttracting and retaining the best employees is fundamental in the success of any organisation. Your employees are your brand ambassadors, the embodiment of your company’s reputation and their knowledge of your business and your customers is unparalleled. Learn from them and support them to be the best employees they can be. Opinion-8’s Voice of the Employee surveys will shed light on the processes in your business that are hampering your success, threatening your customer satisfaction and diminishing your employees’ job satisfaction.

Tune in to the Voice of the Employee and you will: Increase employee retention; Lower employee churn; Improve employee engagement; Reduce employee attrition; Provide better customer service; Improve failing business processes; Demonstrate to your employees that you value their contribution and opinions. We can help you achieve all these time and money saving benefits.

Don't forget that to win in the marketplace you must first win in the workplace HELLO@OPINION-8.COM


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Opinion-8 is an automated, cloud-based survey platform that lets you collect valuable information instantly, accurately and economically via telephone, web and SMS. The Opinion-8 surveying system requires nothing more complex than a phone for participation and can be implemented in various languages and countries simultaneously so no employee need be excluded. The automated, confidential nature of the surveys ensures that the feedback you are gaining is honest and accurate.

We appreciate that there is no time like the present which is why we ensure you have instant access to your survey data. You no longer need to wait for the weekly reports to know what is happening. Our powerful graphic reporting tools provide essential and timely management information about the culture of your organisation. This feedback will give you unparalleled insights on how valued and motivated your employees feel; it will reveal their views of how your business is led; it will identify training needs and shed light on whether internal processes help or hinder your employees’ day-to-day activities.

Contact us on +44 117 398 2349 or hello@opinion-8.com to find out how an investment in Opinion-8 can ease the pressures your contact centre is facing every day and free up resources to concentrate on improvements rather than complaints.

Don’t just take it from us...

Opinion-8 allows us to provide a comprehensive data collection solution for our employee engagement studies. We have been using Opinion-8 for years and are impressed with how flexible their offering is and how quickly they respond to our requirements. John Dye, Project Manager, Hay Group Opinion-8 gives us a powerful tool to understand the drivers of customer satisfaction, and to give impetus to improvement activities in the council’s services as well as contact channels. Claire Symonds, Service Head for Customer Access, Tower Hamlets Council They were so helpful and efficient, holding my hand through the entire process. We are really pleased with the results! I didn’t know where to start before I contacted Opinion-8 so if I can do it, anyone can. Liz Conner, UNISON, Member Liaison Unit


EMPLOYEE ENGAGEMENT CASE STUDY The solution The organisation Hay Group is a global management consulting firm. Clients come from the private, public and not-for-profit sectors, across every major industry. One of Hay group’s areas of expertise is employee engagement. Hay Group Insight employee surveys help leaders identify the barriers to individual and organisational effectiveness, and remove them to improve the performance of people, teams and entire organisations. Hay Group Insight help organisations improve employee engagement, their workforce opinion surveys demonstrating that highly engaged employees can improve business performance by up to 30 per cent.

The challenge Hay Group helps a variety of organisations garner feedback from their employees. In certain sectors, such as the hospitality, commercial cleaning and retail sectors, it is important to offer access to the surveys via telephone as well as by the web. For one such client, Hay Group initiated a web survey but contacted Opinion-8 to provide a telephone survey to run alongside its web offering. The survey had to be available in a variety of languages and be accessible on several numbers in various countries. It was important that the respondents incur minimum expense to participate in the survey and not be limited to taking part in office hours. Anonymity for individual employees was vital but it was also important that specific departments be identifiable in order to monitor departmental satisfaction separately and directly address particular issues. Results for the surveys needed to be available in real time to allow managers to respond to current issues in a timely manner.

Opinion-8 provided a multilingual, multinational staff survey. The user selects the language at the beginning of the survey and Opinion-8’s sophisticated technology enables the survey to be routed based on that response. In order that the cost not be a prohibitive factor in participation, Opinion-8 provided the survey on free phone and national rate numbers. Unique access codes input at the beginning of the survey enable departmental tracking. Hay group wanted to maximise the opportunity provided by conducting an employee survey to gather as much information as possible. Opinion-8 helped design a large 30 question survey which maximised the data collected and minimised drop out levels. Results of the survey can be viewed instantly. Hay group have access to the raw data and can consolidate results from their web survey with the results from the IVR telephone survey.

The benefits Participation in the survey is not dependent on having access to a computer or the Internet enabling non-office staff to give their feedback. Survey respondents do not incur any costs to take part as the survey is available on freephone national numbers in each country where the survey is running. The survey line runs 24/7 so respondents can participate any time. The survey results are available in real time. Managers can respond quickly to any issues so increasing employee engagement and demonstrating transparently that they value their staff’s opinions. The Voice of the Employee is captured so the feedback represents exactly the current concerns and issues of the survey respondents. The survey includes a validated user access code to enable anonymous departmental tracking. Results of all surveys can be seen together or separately. The results of the IVR telephone survey can be analysed independently or combined with the results of Hay’s existing web survey providing a cohesive picture of the responses.

HELLO@OPINION-8.COM

Build a happier, more productive workplace  

Capturing the Voice of the Employee gives you an unmatched understanding of your employees’ work lives – their sources of satisfaction and t...

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