THE FOLD AGENCY 2023 Brochure

H U S T L E THE FOLD AGENCY

PROTECTYOUR BRAND.

Your brand is at the core of everything you do. Protecting your brand is more than providing your customers with an excellent product or in-demand services. . . customers now believe their support experience and interactions to be more important in considering loyalty.

The Fold Agency is unique - deep Customer Experience solutioning expertise backed with proven Marketing and Industrial/Organizational Psychology expertise to uncover your top priorities and design recommendations that deliver the highest impact.

BE FIERCE WITH YOUR BRAND.

I N T R O D U C T I O N

DO THINGS BETTER AND FASTER.

Think about all the tasks your team is responsible for and consider if their time is focused on the right things. The Fold Agency can help you assess your existing operating model and business processes to design streamlined programs that keep your resources focused on what's important. From redesigning workflow and optimizing costs to performance coaching and staff augmentation, The Fold can accelerate your significant projects and optimize your standard operating procedures.

THE EARLY BIRD GETS THE WORM.

MORE THAN JUST TALENT.

DEEP INDUSTRY KNOWLEDGE. CUSTOMER EXPERIENCE EXPERTISE. OPERATIONAL EXCELLENCE. STRATEGISTS.

Over 25 years of corporate marketing and Big 4 consulting experience collaborating and consulting for Fortune 100s

Customer Experience-centric strategic consulting

Fractional Executive services (CMO, Chief of Staff)

Performance Coaching with I/O Psychology PhD and FRC certified coaches

Go To Market strategic planning and quick-hit sales enablement attack plans

Diverse portfolio of clients spanning start-ups to blue chips across major industries

OUR STORY THE FOLD AGENCY

UNIQUE. TALENTED. MAKING YOUR MARK.

Once upon a time, I was a true believer that to be successful you had to put your career first... I believed in working hard and then working harder - everything else would take care of itself. Two decades later I realized that I had to make a change to be better With extensive knowledge in sales, corporate marketing, executive positions at a few major BPOs, and lots of complex projects with Big 4 consulting firms - I knew that my global experiences could benefit

companies that were looking for a "utility player" - someone who sees a gap and fills that gap.

My philosophy is that success is a continuous circle of experience driving performance which then drives experience I am passionate about providing holistic servicesdelivering meaningful solutions that matter while coaching individuals to perform at their peak levels.

EXCELLENCE IS EQUAL PARTS QUALITY OUTPUT AND MENTAL ACUITY.

Armed with a vision and a healthy dose of courage, I launched my dreama consulting firm that, much like the art of origami, transforms our clients' basic canvas into anything they desire. Whether it's tailoring a unique customer experience, creating a scalable support infrastructure, strategizing a Go-to-Market plan, or fostering a high-performance mindset, we're here to redefine business operations and empower people.

INNOVATION THROUGH TRANSFORMATION. THAT'S WHAT WE DO FOR YOU.

WHAT? YOU WANT THAT IN BUSINESS-SPEAK? WELL, OK THEN.

We are a concierge advisory agency that offers strategic CX consulting, marketing, and performance coaching services to small to medium-sized businesses, start-ups, and established corporations Our goal is to help our clients transform their customer experience, improve their business operations, and enhance executive performance through the power of coaching. What sets us apart is our unique hub and spoke model, which allows our clients to access the best talent and innovative solutions without the hassle of managing multiple vendors. With a bi-coastal core team and a global network of experts, we ensure optimized delivery with 24/7 operations.

At our core, we are a peoplefocused business that values work/life balance as a critical enabler of quality. As a result, we carefully select the clients we partner with, as we believe that their full participation as solution design collaborators is essential to success.

S E R V I C E S

CUSTOMER EXPERIENCE SOLUTIONS

In today's dynamic business landscape, understanding your evolving customer base is crucial for delivering exceptional support experiences. Our consulting services help you develop impactful Customer Experience (CX) strategies that cultivate deep customer relationships. We go beyond transactions, optimizing interactions to maximize value. By creating meaningful touchpoints and a seamless customer journey, we foster loyalty and drive growth.

FRACTIONAL EXECUTIVES & PERFORMANCE COACHING

As organizations grow and adjust to changing business landscapes, the demand for experienced executives or performance coaching arises. These are crucial for propelling organizations to new heights. Worried about the investment? Consider The Fold's on-demand executive services. This alternative provides companies with access to top-tier expertise, meeting their needs without straining their budgets

OPERATIONAL EFFECTIVENESS

If your business is not experiencing improved customer satisfaction, empowered employees, and continuous enhancement of existing processes, then your operations are not effective. Operational effectiveness entails a commitment to superior performance and better quality than your competitors Let The Fold assist you in transforming your operating model and organizational structure to drive significant impact.

CUSTOMER EXPERIENCE SOLUTIONS

From redesigning workflow and optimizing costs to simple staff augmentation, The Fold can accelerate your major projects and optimize your standard operating procedures.

Strategic Consulting (Org Design, Continuous Improvement)

Customer Journey Mapping

Customer Personas and Segmentation

Organizational Design Agent Enablement

FRACTIONAL EXECUTIVES & PERFORMANCE COACHING

The Fold offers packages to meet your short-term or longterm executive needs Rate sheet upon request

CHIEF OF STAFF

Ensure you are prioritizing the right things. Level up the executive team through performance coaching. Amplify and improve your communications. Do what needs to be done.

CHIEF MARKETING OFFICER

As the former CMO for a major BPO, The Fold is ready to help you take your marketing strategies to the next level to exceed your revenue goals and grab a greater share of the market

PERFORMANCE COACHING

Get the best out of your leadership through targeted analysis and metrics based mentoring.

OPERATIONAL EFFECTIVENESS

Operational effectiveness is a commitment to superior performance yielding better quality than your competition

Our services analyze your existing operations to help you understand what priorities to focus on and what projects to implement.

Business Process Optimization

Total Quality Management

Benchmarking

Change Management

Process and Workflow Improvement

S O C I A L

R E S P O N S I B I L I T Y

The Fold takes great pride in donating our expertise and knowledge in marketing and consulting to serve the needs of various philanthropicorganizations.Wearehonored to contribute our time in support of these initiatives,including:

LIMBITLESSSOLUTIONS,INC.

LimbitlessSolutionsisanon-profit organizationdevotedtobuildinga generationofinnovatorswhousetheir skillsandpassiontoimprovetheworld aroundthem.Weuseadditive manufacturingtoadvancepersonalized bionicsandsolutionsfordisabilities.We believethatnofamilyshouldhavetopay fortheirchildtoreceiveanarm.

THEGLOBALSOURCINGCOUNCIL

TheGSCeducates,advocates,and inspiressustainable&socially responsiblesourcingpracticeswithin globalenterprises.Profitwithpurpose.

RONALDMCDONALDHOUSE (NEMOURS)

LivenearLakeNona,FL?JoinTheFold incookingandservingdinnerandlunch tothefamiliestwiceamonth!

NO ACT OF KINDNESS, NO MATTER HOW SMALL, IS EVER WASTED.