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Community Guide to Onslow County Government

Vision

The community of choice in coastal North Carolina.

Mission

We will ensure that Onslow County is a thriving community for all by delivering exceptional services with good governance and fiscal responsibility.

Meet

the Board of Commissioners

Tim Foster

Chairman

Robin Knapp

Vice Chairman

Royce Bennett

Commissioner

Paul Buchanan

Commissioner

Lisa Carpenter

Commissioner

John Davis

Commissioner

Tony Padgett

Commissioner

Onslow County at a Glance

The County has a Commissioner-Manager form of government. The seven members of the Board of County Commissioners are elected at large on a partisan basis and serve four-year staggered terms. Commissioners hold policymaking and legislative authority. They are also responsible for adopting the budget, setting the property tax rate, setting policies, adopting county ordinances and appointing the county manager. The manager is responsible for implementing policies, managing daily operations, and appointing department/ division heads. The County provides a wide range of services to the citizens of the County through its twenty-six departments. This document provides insight into the priorities, challenges, and accomplishments of many of our Onslow County departments.

Cooperative Extension

910-455-5873

234 NW Corridor Blvd, Jacksonville

Priorities

• Educating youth and adults on how agriculture is interconnected to daily lives and how to make healthy food choices

• Increasing leadership and experiential learning opportunities for youth ages 5-18

Challenges

• 15% of Onslow County current agriculture land is projected to be converted

• Upkeep and management of the Discovery Gardens

• Meeting space to facilitate educational classes in order to meet demand

Accomplishments

• Reached 5,726 participants - a 43% increase in program attendees from FY24 to FY25

• 409 Volunteers working 3,833 hours for Volunteer Value of $114,798 (volunteer dollar value $29.95)

• Accepted SNAP EBT benefits at the Farmers’ Market and utilized a grant to do Double Bucks for SNAP benefits

“Cooperative Extension works to enhance the lives of Onslow County residents of all ages through education. We work with invidividuals, families, and businesses in all facets of life. Our primary focus areas are Agriculture and Food, Health and Nutrition, and 4-H Youth Development.”

Senior Services

910-455-2747

4955 Richlands Hwy, Jacksonville

Priorities

• Decreasing the waitlist for eligibile adults needing in-home services

• Recruiting additional volunteers for Home Delivered Meals

• Identifying resource needs to meet increase demand for transportation for seniors

Challenges

• Keeping pace with current demand for InHome Aide services with current staffing

• Number of people willing to freely volunteer their time and gas continues to decline nationally

• Number of citizens needing transportation services

Accomplishments

• Relocated Senior Services programming and increased participation to have an average daily attendance of 160.

• Partnered with Parks and Recreation to utilize Hines Farm for the Senior Fitness Program, ensuring no lapse in services to clients

“At Onslow County Senior Services, we believe aging is a journey to be celebrated. Through engaging activities and compassionate support, we help seniors embrace joy while navigating life’s challenges with confidence and care.”

Clay Calhoun, Senior Services Director

Vector Control

Parks & Recreation

910-347-5332

1244 Onslow Pines Rd, Jacksonville

Priorities

• Expanding indoor programming spaces to offer year-round activities

• Implementing findings from Hines Farm and Onslow Pines suitability analysis

• Modernizing Park facilities and structures

Challenges

• Limited indoor programming space to include borrowing Onslow County Schools spaces

• Improving accessibility across parks and programs with current resources

• Adapting to industry trends and community expectations, which require resources and innovation

“Our story is rooted in a commitment to enhancing the quality of life in Onslow County by providing safe, accessible parks and memorable recreational experiences for all. We do what we do to foster community connections, promote wellness, and create spaces where everyone can enjoy and explore the beauty of Onslow County.”

Katie Sanderson, Parks & Recreation Director

Accomplishments

• Modern scoreboard installations at Onslow Pines Park and Richlands Steed Park with upgrades underway at Stump Sound Park.

• Expanding cultural and recreational programming by introducing 2 new programs and 4 new events

• Record-breaking attendance, increasing by 21.5%

Albert J. Ellis Airport

910-324-1100

264 Albert J. Ellis Airport Rd, Richlands

Priorities

• Continue progress on runway extension, NC-111 relocation, new and improved facilities

• Increase the tax base with additional aircraft hangars and sites

• Build and maintain good relationships with the airlines to retain or increase current airline services

Challenges

• Neighboring airports have realized their potential, putting more pressure on our market and customers

• Meeting future demands

• Acquiring necessary equipment

“Albert J. Ellis Airport (OAJ) serves as a transportation hub and economic catalyst for our region by facilitating services and commerce, including airline flights, medical transportation, and flight training. By having a commercial airport in Onslow County, we improve the quality of life for our citizens and make our region more appealing for development.”

Mitch Sprunger, Airport Director

Accomplishments

• Our Operations and Police Departments received zero-discrepancy safety and security inspections with the Federal Aviation Administration

• We made significant progress in the design and development of our runway, highway, general aviation, and maintenance facility projects

• By operating effciently and within budget we increased our reserve balance for resilience and future opportunities

411 Meadowview Rd, Jacksonville

Vector Control Priorities

• Implement spray routes to provide more area coverage

• Build beaver management program to better trap and maintain waterways

• Obtain licenses for aerial mosquito applications

Accomplishments

• 100% completion of all mosquito requests

• Collaborated to advance spray program with internal departments in hopes of adding more sprayers to the department to reach more Citizens in Onslow County more efficiently

• Memorandum Of Agreement with the Town of Richlands to assist with their spray program which will include mosquito light trapping, larviciding, as well as mosquito spraying

Challenges

• Maintaining proper staffing levels

• Keeping pesticide licenses up-to-date

• Acquiring necessary equipment

“We

protect the Citizens of Onslow County from mosquito borne diseases & maintain our waterways, keeping them free from debris through clean up programs such as beaver management.”

Jeremy Butler Vector Control Director

301 South Wilmington St, Richlands

Priorities

• Increase adult and youth participation by improving access to programming, events, and cultural experiences

• Planning for the forthcoming America250 Celebration commemorating the nation’s 250th birthday and the musuem’s 50th anniversary

• Maintaining the collections and caring for the artifacts, photographs, and documents that have been entrusted to the Museum

Challenges

• Educational programming, exhibitions and research assistance with current resources

• Educational programming space

• Accessibility to Museum for all to have equal access to the rich history of Onslow County

“Onslow County Museum is the keeper, protector, and storyteller of Onslow County. Dedicated to documenting, preserving, and celebrating the cultural and natural history and resources of Onslow County.”

Lisa Whitman-Grice,

Museum

Director

Accomplishments

• Visitation has increased by nearly 27%, exceeding all previous years including incounty visitors, educational tours/field trips, out-of-county patrons, genealogical researchers

• Educational Outreach programming has introduced innovative experiential learning opportunities and built new relationships with community agencies

• Onslow County Museum has been selected as County coordinator for a national and state celebration of the Nation’s 250th Birthday

Public Library

910-455-7350

58 East Doris Ave, Jacksonville

“Our public library is the learning hub and heartbeat of our community, pulsing with knowledge, creativity, and opportunity for all. We exist to empower every individual who walks through our doors and/or accesses our digital resources by fostering literacy, lifelong learning, and civic engagement that strengthens the very fabric of our society.”

Jennifer Whaley, Library Director

Priorities

• Expanding library programs

• Building stronger community partnerships

• Enhancing library accessibility to all

Challenges

• Adapting to shifting community literacy needs

• Expanding library facilities to meet the needs of a growing population

• Balancing innovation with the preservation of traditional library services

Accomplishments

• Successful community events such as Comic Book Fest, Renaissance Faire, Summer Reading Program, and Back to School Bash

• Expanded adult programming, enhancing opportunities for lifelong learning and community involvement

• Partnership with the Department of Social Services to expand support services for families and individuals in need, providing access to resources, referrals, and community outreach

247,374

294,180

282,696

Asset & Facilities Management

910-455-0334

234 NW Corridow Blvd, Jacksonville

• Develop preventative maintenance schedule

• Implement recommendations from the Facilities Needs Assessment

• Ensure proper maintenance of existing Onslow County facilities Priorities

“Asset and Facilities Management provides oversight of construction, renovation, repair, and cleanliness of all county buildings and facilities to provide a clean and safe environment for employees, citizens, and visitors.”

Challenges

• Secure adequate staffing levels to effectively maintain facilities as the number of buildings and overall square footage grows in response to the expanding population

• Timely completion of work orders despite delays caused by wait times for parts and staff capacity

• Ensure resource allocation keeps pace with increasing facility demands

Accomplishments

• Completion of the 165 Center St upfit to create fully functional and efficient workspace for Consolidated Human Services staff to support optimal operations

• HVAC unit procurement for the Onslow County Justice Complex to enhance airflow, optimize climate control, and improve energy efficiency

• Resealed and waterproofed roofing systems at the Onslow County Justice Complex, Summersill Courthouse, and the Guardian Ad Litem building

Richard Hoffman, Asset & Facilities Management Director

Animal Services

910-455-0182

244 Georgetown Rd, Jacksonville

Priorities

• Maintain the Trap, Neuter/Spay, Vaccinate, and Release (TNVR) Program to reduce the feral cat population

• Host vaccine and microchip events on a quarterly basis to increaae the number of pets than can return home quickly when lost

Challenges

• Securing funds to continue the TNVR Program

• Access to low cost spay/neuter services

Accomplishments

• Increased live release rate by 20%

• Grant funding from Paws for Purpose to decrease the feral cat population with 176 more cats neutered and vaccinated than in 2023

• Reduced adoption fees through a Bissell Pet Foundation partnership leading to a 10% increase in adoptions compared to 2023

• Partnership with Adoption First Veterinary Clinic to offer low-cost microchips and vaccines, resulting in 58 more referrals than in 2023

• Officer and staff member on-site safety

“Onslow County Animal Services values public safety and instilling a community effort by providing resources to the community, promoting responsible pet ownership, and responsibly sheltering pets temporarily.”

Richard Gabbert Animal Servies Director

Solid Waste

Priorities

• Upfitting convenience sites

• Maintenance schedule for heavy equipment to avoid down time

• Investing in staff training

Challenges

• Maintaining an environmentally safe landfill

• Additional landfill airspace

• Upgrading the scale house infrastructure to meet needs

Accomplishments

• Securing new equipment, including three compactors, bull dozers, a haul truck, and a front-end loader

• Repairing four years worth of compliance issues and keeping the facility well maintained

• Phase five opening to extend the usable lifespan of the landfill and keep costs low for customers

“Onslow County Solid Waste provides a safe and speedy way to dispose of your trash. Our goal is to be environmentally friendly while providing our citizens with top notch service and support.”

Jaime Harrell, Solid Waste Director

Sheriff’s Office

910-455-3113

717 Court St, Jacksonville

Priorities

• Ensuring public safety through crime prevention, community partnerships, and effective enforcement

• Demonstrating integrity, transparency, and excellence in all actions while taking responsibility for outcomes

• Upholding and defending constitutional rights with fairness, impartiality, and unwavering commitment to the rule of law

Challenges

• Growing populations place greater demands on law enforcement resources and services

• Law enforcement agencies face ongoing challenges in upgrading technology and equipment to stay effective

• Addressing the rise in drug-related crimes continues to be a significant focus for law enforcement

“The sheriff, as a constitutionally mandated and elected county officer, is obligated to uphold and enforce state and federal laws, preserve peace and public order throughout the county, and serve as the chief law enforcement officer accountable directly to the citizens, with responsibilities that include operating the County Detention Center, providing court security, and serving warrants and civil process.”

Sheriff Christopher Thomas, Onslow County Sheriff’s Office

Accomplishments

• Proactive law enforcement efforts have contributed to significant reductions in crime rates

• Building strong community relationships through public engagement and education programs

• Maintaining high levels of emergency response preparedness

Planning & Development

Priorities

• Implementing online permitting and payment options

• Amending the Zoning and Subdivision Ordinances to align with Horizon 2040

• Cross training staff to meet the needs of our growing population

Accomplishments

• Adopting new Future Land Use CAMA Plan for Onslow County in Horizon 2040

• Successfully processed 25% more commercial permits with a four year increase value of over 166 million dollars

• Decreased a six week waiting period for permits entering our system to less than a week

Challenges

• An increase in service demand with current resources

• Ensuring storm water, and soil and erosion control regulation

• Facilitating the installation or construction of necessary infrastructure or services to keep up with the growth of the community

“Planning & Development exists to facilitate the State required permitting and inspection of new construction, regulate and guide development to ensure proper and orderly growth, and to protect the general welfare of the community through floodplain regulation, minimum housing, and solid waste enforcement.”

Carter Metcalf, Planning & Development Director

Vehicle Maintenance

910-455-0181

411 Meadowview Rd, Jacksonville

Priorities

• Provide quick turnaround time for InterGovernmental Services Agreement vehicle and equipment repairs

• Manage the maintenance and repair on aging ambulance fleet in a timely manner

• Continue to upgrade the enterprise fleet program

“Our staff takes pride in keeping Onslow rolling by providing the best customer service experience as we maintain all Onslow County Government vehicles and equipment.”

Challenges Accomplishments

• Reducing downtime and costs of ambulance fleet management

• Accommodate expansion of the InterGovernmental Services Agreement with Camp Lejeune

• Availability of parts and supplies while remaining fiscally responsible

• Continued Inter-Governmental Service Agreement with Camp Lejeune

• Hired new technician and installed new 10,000 pound lift

Danny Dean, Vehicle Maintenance Director

Health Department

910-347-2154

612 College St, Jacksonville

Priorities

• Address health challenges such as tobacco use, diet, exercise, substance abuse, and sexual activity

• Improve child and adolescent health services to support their developmental milestones, ensure timely immunizations, and foster healthier coping skills

• Establish partnerships to advance public health and reduce indictors

Challenges

• Provide comprehensive care to meet the needs of the growing population with current staffing levels

• Residents with limited English language proficiency

• Addressing complex public health crises such as substance abuse, homelessness, and suicide

“The Health Department fosters community health and safety by providing preventative services like immunizations, health screenings, as well as maternal and child health programs, including prenatal care and WIC nutrition support. The agency protects public health through communicable disease control, and environmental health efforts, ensuring safe food and water as well as promoting health education to help residents understand and mitigate health risks.”

Krissy Richmond-Hoover, Public Health Director

Accomplishments

• Accredited with honors with 100% compliance which reflects the agency’s dedication to the Citizens of Onslow County

• Increased the number of patients served over recent years

• Achieved 100% inspection compliance for Food & Lodging inspections in FY24 for the eighth consecutive year

Board of Elections

246 Georgetown Rd, Jacksonville

Priorities

• Effectively manage the growing number of registered voters

• Increase community outreach and voter education

• Manage growing population of voters with current staffing levels

• Managing elections equipment and services with current funding

“Our staff conducts elections in Onslow County, operates voting sites, maintains voter registration and handles many other aspects of elections administration.”

Jason Dedmond Board of Elections Director

• Held three elections in 2024 with the primary, runoff, and general election

• Participation from 81,904 voters in the general election

234 NW Corridow Blvd, Jacksonville

Priorities

• Complete the final phase of the Bi-Tek software conversion

• Collection rate above 98% for the 2024 property taxes

• Provide citizens with the 2024 listing forms by end of calendar year

“The Tax Office list and assesses real and personal property in Onslow County for tax purposes. The taxes collected from these assessments help us fund essential services provided to the citizens.”

Kevin Turner Tax Administrator

Challenges

• Conduct the 2026 revaluation using new software

• Communicating and educating the public regarding assessed values and tax collection

• Increase in taxable properties with growing population

Accomplishments

• Continued collection percentage rate of property taxes above 98%

• Completing staff cross training and certifications to ensure citizens receive the best possible service

• Implementation of the Bi-Tek software to gain efficiencies

Soil & Water Conservation

910-937-1306

234 NW Corridor Blvd, Jacksonville

Priorities

• Close out swine lagoons through the Swine Dairy Assistance Program

• Remove debris from streams through the Streambank Restoration Assistance Program

• Contract and install best management practices through the NC Agricultural Cost Share and the NC Agricultural Water Resources programs

Accomplishments

• Secured funding for stream debris removal projects

• Reinstated Voluntary Agricultural District Program in Onslow County

• Emergency Watershed Protection Certifications for staff

Challenges

• Land availability to close out swine lagoons

• Necessary funding to clean all major waterways in Onslow County

• Limited office space for staff and equipment

“Onslow Soil & Water Conservation provides financial and technical resources to improve water quality. We are dedicated to the resources for the future.”

Angie Quinn, Soil & Water Conservation Director

Information Techology Services

NW Corridor Blvd, Jacksonville

Priorities

• Complete projects including a Tyler Munis upgrade, new timekeeping system, security camera software, and process improvements in HR and Finance

• Technology replacement plan

• Using GIS software to present data in internal and external dashboards

Challenges

• The ethical role of AI in all facets of technology

• Changing nature of cyber security due to advances in quantum computing

• Discovering new uses for GIS technology and its potential impacts

Accomplishments

• Eighth consecutive top five in the nation Digital Counties winners appearance

• GIS Division Head Ike Canady awarded Mapper of the Year

• Successful migration of login and authentication to the Microsoft Cloud

“Our ITS & GIS team is recognized in the top 10 nationally by providing a secure environment and driving innovation throughout the organization. We work very hard to make our community and employees experience better through the use of current technology.”

Glenn Hasteadt ITS Director

Social Services

“Social Services provides direct services to children, adults, and families in order to address poverty, abuse and neglect, and exploitation. Our agency partners with individuals and community agencies to promote self-reliance and self-sufficiency; and to protect the health, safety, and welfare of children and vulnerable adults.”

Susan Thigpen, Social Services Director

Priorities

• To address the gaps in services and find resources that enable children and adults to remain within this community and promote successful outcomes for permanence

• Ensure eligible youth and adults have access to economic services

• Decrease the number of children entering custody and decrease the time in care for children that are removed from their home

Challenges

• The Department of Health and Human Services at the State and Federal levels continue to increase required monitoring and oversight for Economic Services, Adult Services, and Child Welfare

• Lack of resources to meet State requirements that are not adequately funded by the State

• Increasing number of young adults entering guardianship due to mental health & behavioral needs or dual diagnoses

Accomplishments

• Established an Enhanced Multidisciplinary Team with a focus on improving case outcomes with a US Department of Justice grant

• Increase in timely permanence placements with Onslow County being significantly above the State averages

• Over 10,000 citizens enrolled in medicaid in 2024

Veteran Services

910-347-3309

234 NW Corridor Blvd, Jacksonville

Priorities

• To serve eligible veterans to ensure they receive maximum benefit

• Expand services and outreach by meeting veterans where they are

• Reduce appointment wait time and claim processing with current resources

Challenges

• Increased claim request due to PACT Act

• Space and need for expansion of services into the community

• Increase in veteran population in Onslow County

“We are a resource to assist Onslow County veterans and their families. We monitor federal regulations, provide benefit information, and assist veterans in the preparation of claims forms required for benefits applications.”

Joe Duane, Veteran Services Director

Accomplishments

• Received $8.9 million in total expenditures

• Fully operational Veterans Treatment Court with a grant supported Veterans Service Officer

• Successful expansion of Vet Center Memorandum of Understanding

Human Resources

Priorities

• Attracting, retaining, and engaging top talent

• Providing career development programs, leadership development for staff, and a strong sense of belonging

• Implement internal process improvements

Accomplishments

• Revamped the performance management program

• Provided comprehensive training for managers and supervisors at all levels

• Successfully implemented employee pay study

• Implementing career development and certification programs with a diverse workforce

• Expanding training with current resource availability

• Implementing safety initiatives with the current policies and practices

“Our purpose is to support the goals, mission, and vision of Onslow County Government by attracting, developing, motivating, and retaining a diverse workforce within a safe and supportive work environment”

Thomas Sherwood, HR Director

910-347-3451

602 Anne St, Jacksonville

Priorities

• Verifying that all documents are indexed and scanned correctly

• Providing excellent customer service

• Re-scanning and cleaning up older vital records

Challenges Accomplishments

• Space and shelving for vital records

• Combatting real estate fraud

• Maintaining excellent customer service when there are staff shortages

• Completed indexing and scanning of the older marriage records

• Two additional staff completed Deputy Register of Deeds certification

• Implementation of the NC Database Application for Vital Events system

“We are the official custodian for real estate documents, vital records such as births, deaths, and marriages, as well as notarial oaths, universal commercial codes, assumed business names, and military discharges.”

Omega Jarman, Register of Deeds

Priorities

• Build a multiyear financial plan with a capital improvement plan

• Determine funding recommendations among public safety recommnedations and operations

• Develop new policy and organizational structure for the provision of grant funding to community organizations

Challenges

• Increasing financial stipulation and reporting requirements

• Accessing and accounting for outside funding sources

Accomplishments

• Maintaining current bond rating

• Successfully borrowed at an optimal interest rate for construction of a new middle school

• Continued professional growth opportunities for staff certifications and skill development

• Growing complexity of the Onslow County financial structure

“Our staff helps shape the financial plans for Onslow County to help meet our longterm goals. We also help improve the flow of information within the County as well as to other partnering organizations.”

Kevin Patterson Finance Office

Emergency Services

910-347-4270

1180 Commons Dr North, Jacksonville

Priorities

• Answer 911 calls within three seconds 90% of the time

• Receive and dispatch all emergency calls within 30-90 seconds

• Respond to calls within 9 minutes 90% of the time

• Develop and adhere to Vehicle and Equipment Replacement Plan

• Redevelop the County Continuity of Government and Operations Plan

• Successful completion of the Emergency Operations Center Expansion

• Arrival on scene to departure on scene within 20 minutes 90% of the time

Challenges

• Increased call volume with current staffing levels

• Attracting and retaining skilled EMS professionals

• Keeping pace with 911 and medical technologies

• Expanded resource demands due to population growth

• Decrease in volunteerism for fire services

• Increase in State and Federal requirements for plans, standard operating procedures, documentation and coordination

“Our department was created to enhance emergency response, planning for and recovery from major emergencies that may occur. Our divisions include E911, Emergency Management, Emergency Medical Services, and Fire Rescue Services.”

Stacie Miles, Deputy Director of Emergency Services

Accomplishments

• Automatic aid agreements between County, City of Jacksonville, and Camp Lejeune

• Introduced evidence-based treatment protocols to improve patient outcomes

• Updated and replaced aging equipment across the department

• Reinstated Smoke Alarm Program

David M. Smitherman

County Manager

Ben Warren

Assistant County Manager

Janelle Golloway

Assistant County Manager

Kari Sanders

Assistant County Manager

A Guide to Your City

Mission

To provide the leadership, vision and oversight to ensure the responsible stewardship of Jacksonville’s resources for the effective, efficient, and economical delivery of municipal services for today and for the future.

Vision

Jacksonville, whose abundant natural resources, healthy environment, military presence, and vibrant economy, make it the best place to live, work, play and visit.

One City, Our City, My City City of Jacksonville

We are One City, with the mission of promoting respect, caring and collaboration between all Citizens for a better Jacksonville.

Jacksonville City Council

Your City Departments

• City Manager’s Office - The City Manager’s Office includes the City Manager, Deputy City Manager, two Assistant City Managers, the City Clerk and the City Attorney. We operate under a MayorCouncil government with the City Manager managing the daily operations and City staff. You can contact the City Manager’s Office at 910-938-5221.

• Public Safety - We employ xxx number of sworn police officers and xxx number of firefighters. Our public safety department is dedicated to keeping our community safe and protecting life and property. We offer special programs such as the Public Safety Citizens Academy to allow people to learn more about our Public Safety Department. You can learn more at JacksonvilleNC.gov/ PublicSafety, where you can find prevention tips and online crime reporting.

• Recreation & Parks - Looking for things to do? Our Recreation department offers programming all year for ages 0-100. Visit JacksonvilleNC.gov/Recreation for the latest programs. We also plan yearly events for the whole family, including Jacksonville’s Jamboree and Winterfest. Our Parks staff is committed to keeping Jacksonville Clean & Green and maintains our 15+ parks, medians and plantings throughout the year. Visit JacksonvilleNC.gov/Parks to learn more.

• Planning & Permitting - The planning office enforces minimum standards of State and Federal building codes, as well as maintaining the standards of our Unified Development Ordinance (UDO). They also process all plans for new development and inspect new construction in the City, and manage our City’s code enforcement. You can contact our Planning & Permitting office at 910-9385236.

• Jobs - We are always hiring! You can access current job openings at JacksonvilleNC.gov/Jobs or call 910-938-5238 with application questions. We are an equal opportunity employer.

City

of Jacksonville JacksonvilleNC.gov

Your City Departments

• Sanitation - Our Sanitation Department picks up garbage and recycling four days a week and yard waste on a weekly basis. We also offer bulk pickup upon request. You can contact your City sanitation department at 910-938-5338.

• Transit- We offer public transportation for all our Citizens with Jacksonville Transit. Our buses travel to shopping centers, doctors office and select neighborhoods to provide accessible transportation on a budget. You can also make your connections to Amtrak and Greyhound at Jacksonville Station, located at 1300 North Marine Boulevard. Visit JacksonvilleNC.gov/Transit for bus schedules and tickets.

• Water & Sewer - Our City water system services approximately xx number of households with clean water. Our water is actually better an bottled and goes through a multi-step filtration process. You can pay your water bill in person at City Hall or visit JacksonvilleNC.gov to pay online.

• Streets - If you drive on it or walk on it, our streets crews help maintain it. We work on Citymaintained roads and sidewalks. Many roads in the City are state-maintained and cannot be maintained by City crews. Our streets staff also help treat public areas for mosquitoes in the summer months. Contact our Streets department at 910-938-5333

• Neighborhood Improvement Services - This department is at the heart of advocating for affordable housing in Jacksonville. They manage our Housing and Urban Development Funding (HUD) and maintain relationships with developers. Our Neighborhood Improvement Services offer free financial literacy classes and homeownership classes. Learn more or sign up for a class at JacksonvilleNC.gov/NIS.

• Stormwater - With our proximity to the coast, we recognize the importance of stormwater mitigation and management. Our stormwater staff played a major role in the restoration of the New River and enforces state-mandated stormwater regulations for new and established businesses in Jacksonville. Learn more at JacksonvilleNC.gov/Stormwater.