OneWorld 2020-2023 Strategic Plan for Transforming Lives Through Access to Quality Care

2020-2023

STRATEGIC PLAN FOR

TRANSFORMING LIVES THROUGH ACCESS TO QUALITY CARE

OUR MISSION OneWorld,

in partnership with the community,

provides

culturally respectful, quality health care

with special attention to the

underserved.

OUR VISION TO BE AN

INNOVATIVE LEADER IN HEALTH CARE,

EMPOWERING INDIVIDUALS AND CREATING

HEALTHIER COMMUNITIES.

OUR VALUES

ACCESS

INTEGRITY & COMPASSION

STEWARDSHIP

COMMUNITY

PARTNERSHIP EXCELLENCE & QUALITY

CULTIVATE COMMUNITY WELLNESS

MAKE ACCESS EASIER

Actively engage in community development to improve the quality of life for our patients.

Expand and improve access to care.

STRATEGIC PRIORITIES 2020-2023

BE A HEALTHY ORGANIZATION Promote organizational well-being.

CREATE TRANSFORMATIONAL EXCELLENCE Produce exemplary outcomes, advance technology and deliver a patient centered experience.

CULTIVATE COMMUNITY WELLNESS

MAKE ACCESS EASIER

OBJECTIVE: Engage in community development to improve the quality of life for our patients.

OBJECTIVE: Expand and improve access to care.

STRATEGIES

STRATEGIES

• Explore opportunities to provide additional affordable housing options for the community.

• Create a pediatric dental surgical program at area facilities for our uninsured children.

• Expand the number of our family literacy center (Learning Center) locations.

• Weave partnerships into a network to address the housing, food and income instability of our patients and the community.

• Identify resources to expand our health literacy and navigation programs.

• Intensify our leadership role in teen and young adult health.

• Develop a plan for construction of a building adjacent lot to Livestock Campus.

• Promote legislation and policies to expand Medicaid, promote immigration reform, expand behavioral health services and ensure child well-being.

• Add traditional behavioral health services to our service array.

• Expand availability of specialty care including colonoscopies, mammograms and physical therapy for our uninsured patients.

• Expand services for older adults.

• Explore opportunities for additional health center locations in rural and urban areas.

• Develop pharmacy delivery by mail and explore drive through options.

• Amplify our behavioral health at Bryan and South High School.

• Initiate new school based health centers.

• Provide primary care through telehealth.

CREATE TRANSFORMATIONAL EXCELLENCE

BE A HEALTHY ORGANIZATION

OBJECTIVE: Produce exemplary outcomes, advance technology and deliver a patient centered experience.

OBJECTIVE: Promote organizational well- being.

STRATEGIES

STRATEGIES

• Establish platform for patient communication including appointment scheduling, registration, bill paying, texting and mobile applications.

• Continue focus on leadership and management training.

• Embrace a global patient centered experience.

• Evolve technology for patient care coordination to improve population based care.

• Performance improvement initiatives that enhance our rankings as a national health center access and quality leader.

• Increase capacity and expertise in Value Based Care.

• Institute platform for delivery of real time fiscal data for leaders.

• Create new behavioral health baseline outcomes and improve performance.

• Articulate diversity, equity and inclusion objectives.

• Design and implement a plan for deepening our resilient work culture.

• Establish a reward program for loyalty and top performance including training opportunities.

• Develop and communicate an employee value proposition and total rewards philosophy.

• Focus on attracting patients with commercial insurance and Medicaid.

• Provide market competitive salaries and benefits based balancing sustainability.

OneWorld Livestock Exchange Campus 4910, 4920, 4930 South 30th Street Omaha, NE 68107 (402) 734-4110 - Medical Appointments (402) 932-7204 - Dental & Mobile Clinics (402) 502-5832 - Pharmacy (402) 734-2028 - WIC OneWorld Bellevue 2207 Georgia Avenue Bellevue, NE 68005 (402) 502-8855

OneWorld Teen & Young Adult Health Center South 4310 South 24th Street Omaha, NE 68107 (402) 502-8880 OneWorld Teen & Young Adult Health Center West 2520 S. 130th Avenue Omaha, NE 68144 (402) 769-7077 OneWorld West 4101 South 120th Street Omaha, NE 68137 (402) 505-3907

OneWorld Northwest 4229 North 90th Street Omaha, NE 68134 (402) 401-6000

OneWorld School-Based Health Centers: (402) 991-3904 - Bryan High School (402) 933-4968 - Indian Hill Elementary (402) 505-8180 - Liberty Elementary (402) 932-7014 - Spring Lake Elementary

OneWorld Plattsmouth 122 South 6th Street Plattsmouth, NE 68048 (402) 296-2345 OneWorld Quick Sick Clinic Livestock Exchange Building Campus 4910 South 30th Street Omaha, NE 68107 (402) 502-8859

Learning Community Center of South Omaha Family Literacy Center - (402) 502-5512 Mexican Consulate Health Window 7444 Farnam Street Omaha, NE 68114 (402) 595-1844

Medical, Dental, Behavioral Health, Pharmacy, and Support Services

Culturally Respectful, Quality Health Care www.oneworldomaha.org Published 1/7/2020

FTCAP PATIENT CENTERED MEDICAL HOME PATIENT CENTERED MEDICAL HOME

Sliding Fee Scale