Onboarding Guide
Onboarding guide introduction
Welcome to the Serenova Onboarding Guide.
Bringing new Coaches and Leaders into your Serenova business is just the beginning—how you support them in their first steps will set them up for long-term success.
This guide is designed to help you provide a smooth and structured onboarding experience, ensuring your new team members feel confident, motivated, and ready to grow.
Inside, you’ll find key steps, best practices, and essential resources to guide your recruits from their first day to their first successes. By following this approach, you’ll create a strong foundation for engagement, development, and lasting business growth.
Let’s set them up for success—together!
How to set up new team members for success.
The first 24 hours –creating a great first impression.
Onboarding begins the moment someone joins your team. A smooth, welcoming experience will set them up for long-term success.
✔ Send a Welcome Message – A warm introduction to the team WhatsApp or Facebook group
✔ Provide Quick Start Resources – Share the Onboarding Checklist and Serenova Learning Hub details
✔ Schedule a One-to-One Chat – Explain their next steps and answer questions
The first week – laying the foundation.
Day 1-2: Training & Resources
Walk them through the Quick Start Guide (key steps, expectations, and support available)
Ensure they have access to the Serenova Training Hub and their Wellness Coach Portal
Invite them to virtual training from Head Office and encourage participation
Encourage them attend the Serenova ‘Let’s Get Started’ call or watch the videos
Get them to post their first social media announcement about joining Serenova
Day 3-4: First sales & confidence building.
Access further content on the Serenova Training Hub
Help them craft their Elevator Pitch (how they introduce Serenova to others)
Encourage them to share content about the products on social media
Encourage them to reach out to potential customers on social media
Roleplay potential customer & recruitment conversations to build confidence
Day 5-7: Support & motivation.
Conduct a check-in call to answer questions and offer guidance
Encourage them to reach out to at least 5 more potential customers or recruits
Reinforce the AAA Approach (Activity, Awareness, Action)
Check in on the Learning Hub for updates
Encourage regular training
Promote attendance on Live Training from Head Office
The first 30 days – building momentum.
The first month is crucial for success! Keep new team members engaged with:
Regular Check-Ins – Weekly calls to track progress & address challenges
Recognition & Encouragement – Celebrate small wins to boost confidence
Community & Support – Encourage participation in team chats & training sessions
Lead by Example – Share your own progress & tips to inspire them
Training & development for long-term success.
Serenova provides ongoing learning opportunities to keep your team growing.
Encourage new members to:
Complete Serenova’s Learning Hub modules for deeper business knowledge
Attend Live Training Sessions to stay updated and motivated Surround themselves with positive, proactive people in the community
Keeping your team motivated & engaged.
Recognition Matters! Celebrate every achievement, no matter how small
Personalised Support: Each person is unique, so tailor your guidance to their strengths
Encourage Goal Setting: Help them define their vision and build towards success
Take action today!
Welcome a new team member with an engaging message
Share a Serenova training resource
Schedule their first check-in call
